• correlation between quality of cleaning services of Hilton hotel and level of customer’s satisfaction is 0.98. • strong association with each other. • high quality of cleaning services will help in improving the customer’s satisfaction and low quality of services decline the satisfaction. • So, Hilton hotel needs to focus on quality of cleaning department and its services for improving the satisfaction of customers.
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.