On Q Financial Database Marketing Playbook

Page 1



MARKETING TO YOUR DATABASE HAS NEVER BEEN THIS EASY Every available marketing email in each unique campaign has been created behind the scenes by your On Q Marketing Team and meticulously reviewed and approved by Compliance Marketing.

ALL YOU NEED TO DO:

Enter your database of borrowers, referral partners, and contacts

Set It! Opt in to some or all campaigns

Forget It! The system emails your database with relevant and timely marketing material








It is 5 Times More Costly to Attract a New Customer than it is to retain an Existing Customer


  NE

LE O H A W S ’ ME IT A G LL A B W

s? eague l g i b the e ady for several uniqu e r u o of Are y ped pieces develo 0 s 5 a r h e ov it a On Q ns with t will h g a i h a t p t n m te ca tep ew con acts. S n t , n h o s c e r r f our you gage y r n with n u r e e d n m ho ea alto he plat s to Re d a e l up to t rketing m new a o r m f h e t c i p audien al partners w ur lineu o y r r t e e f re s! ll. S hardba for the fence s y a l p ing that and sw

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e nd Refi L a e s a h c r s Pu Encompas in d e t r S a t D S LEA ded New Files 01 NEW ough Fun r h t p u t e nS SPECTS From Loa 1 02 PRO * SS ugh Year E o r C h O t R old g P in N d NS I an 1 year h t From Fun e r o 03 LOA m ans ects cts/Prosp wers – Lo a o t r D LOANS n r E o o S C B O le s t L s s C Pa 04 ncompa ls availab E ia d r n e t N a a O s I t m T c N er Conta ENT RETE cial Plann n a New Hire in F r, 05 CLI e an Q is n; Build ig ent. Lo ation. a m p p S m T a lo C C e TA nic ev Realtor ly in d ional commu t 06 CON n * e r * r S le for *: Cu r transact ARTNER P availab brary. L ly A t o R f n R e E li le r g ur ab 07 REF erials c in marketin ly avail g *: Mat u r re n t c

* emailin ad-hoc


INNING

AUDIENCE

BASE HIT

1

NEW LEADS PURCHASE

Ad Hoc Emails to New Leads; No Opt Ins to Campaigns

2

NEW LEADS REFINANCE

Ad Hoc Emails to New Leads; No Opt Ins to Campaigns

3

PROSPECTS

Opt In to On Q Drip Campaign

4

LOANS IN PROCESS

Utilize Loan Q (instead of Vantage)

5

POST CLOSING

Opt In to On Q Drip Campaign

6

CLIENT RETENTION

Opt In to On Q Drip Campaign

7

CONTACTS

Opt In to On Q Drip Campaign

8

REFERRAL PARTNERS

Enter all referral partners into Vantage and Opt In to On Q Referral Partner Campaign

CUSTOM

Choose from Marketing Library and send Ad Hoc emails

9


DOUBLE

TRIPLE

Opt In to On Q Drip Campaign

Customize Existing On Q Drip Campaigns

Opt In to On Q Drip Campaign

Customize Existing On Q Drip Campaigns

Customize Existing On Q Drip Campaigns Opt In to On Q Drip Campaign (Cannot use Loan Q) Upgrade to VIP Borrower to get Address Stamper and quarterly post cards to Borrowers

HOME RUN

Create your own “Purchase” Campaign. Include videos and additional photos Create your own “Refi” Campaign. Include videos and additional photos

Create your own email campaign

Create a Video Email campaign

Customize Existing On Q Drip Campaigns

Create your own personal emails and/or a Video email campaign

Customize Existing On Q Drip Campaigns

Create your own personal emails and/or a Video email campaign Custom custom content or create campaigns based upon loan type or customer demographics; Send custom items. Custom custom content or create campaigns based upon loan type or customer demographics

Upgrade to VIP Client Campaign to include quarterly post cards

Customize Existing On Q Drip Campaigns

Upgrade to VIP Client Campaign to include quarterly post cards

Customize Existing On Q Drip Campaigns

Upgrade to VIP Realtor Campaign to include quarterly post cards; Add MMG

Ad hoc or custom Campaigns for Builders, CPAs or Attorneys using materials in the marketing library

Create your own custom referral partner campaign or materials. Include videos and photos

Create your own email campaign

Custom content or create campaigns based upon loan type or customer demographics; Send custom items.

Customize Existing On Q Marketing Library Materials


STARTS STOPS

when lead is entered into Vantage with Loan Purpose of "Purchase" or has no loan purpose specified when lead is exported to Encompass



re

paign


refinance ca

efinance campaign STARTS when lead is entered into Vantage with Loan Purpose of “Refinance�

STOPS when lead is exported to Encompass and loan file is started


Next Steps


prospects campaign STARTS

when lead is entered into Encompass with a “File Started” Milestone

STOPS

when loan hits “Loan Set-up” Milestone in Encompass



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ance campaign

refinance c

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campaign

refinance refinance campaign campaig refi



Compliance Marketingit will make sure you’re Regulation often feels like an overbearing and complicated machine that drowns out any creativity in digital marketing. As a Mortgage Consultant, you may feel like you live between a rock and a hard place;

safe!

you have a desire to stay connected to your database of contacts but may be afraid of current regulatory conditions. Fear not! Everything in Vantage is Compliance reviewed and approved.





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