Development Operations Coordinator

Position Description Opera Philadelphia Development Operations Coordinator Posting Date:

April 26, 2016

Type of Employment:

Salaried, Non-exempt

Reports to:

Associate Director, Individual Giving & Patron Services

Responsibilities:

This position is responsible for ensuring the integrity of donor data, and accurate, timely acknowledgements and reporting of development metrics. This position is critical to the operations of the Development Department, with responsibility for gift entry and acknowledgment, administration of the Tessitura CRM database, and reporting and analytics.

Gift Entry and Acknowledgement • Enter gifts in Tessitura on a daily basis including contributions from individuals and institutions, and development event payments • Coordinate the approval, signing, and execution process of the acknowledgement letter package for individuals and institutions in compliance with company standards for donor retention practices.

• Process and print membership cards and gift receipts as part of the acknowledgement letter package • Perform adjustments and write-offs to gifts and pledges in Tessitura when necessary Tessitura Power User • Serve as the Tessitura administrator/power user for the Development Department • Create all Lists and Extractions for direct mail and email campaigns • Set up Appeals and Sources using proper naming conventions • Responsible for Tessitura setup and maintenance of Funds, Campaigns, and Elevated Events; work with the Controller to ensure proper set up with the general ledger Operations, Reports, and Analytics • Function as power user for business intelligence tools for the Development Department (T-Stats, Dashboards, reports) • Conduct financial reconciliation of contributed revenue by generating the daily posting reports • Support the Associate Director, Individual Giving & Patron Services and the Director of Development with Cash Flow and Contributed Revenue reporting

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Track incoming customer service issues (CSIs) related to development and events in Tessitura through phone, email, mail, and in-person channels. Assign issues to the appropriate gift officer for follow up Reconcile contributed revenue pledges on a monthly basis by ensuring automated pledge payments are being processed, providing the department with a pledge balance report, and adjusting payment dates in Tessitura as needed Accountable for the integrity of donor records and Development Department data in the Tessitura Database and in hard copy files Reconciles revenue and expenses with Tessitura and Activity Serve as a liaison between Finance and Development

Development Department Team member • Serve as support for Development Department mailings including Annual Fund mailings, event mailings, and stewardship mailings • Proof all Development Department collateral and communications for accuracy • Attend Development Department and Tessitura User Group meetings • Attend Opera Philadelphia performances and events and perform assigned duties, when needed • Provide customer service and phone support as a back up to the Guest Services call center in times of high volume • General assistance to the Development Department as needed • Related duties as assigned Qualifications: • Significant experience using and working in Tessitura, two-three years in development-related work preferred • One to three years of relevant experience in non-profit administration or business operations • High level of proficiency with Microsoft Office, especially Excel • Ability to prioritize workload in a timely manner to complete assignment when faced with many deadlines and competing requirements • Ability to work collaboratively with others • Must be proactive, highly motivated, detail-oriented and thrive in a metrics driven work environment • Discretion, maturity, and composure, especially under pressure • Interest/knowledge in opera, music, or the performing arts • Bachelor’s degree required.

To apply, please submit resume, cover letter, and salary requirements to Jennifer Dubin at dubin@operaphila.org.

Opera Philadelphia is an Equal Opportunity Employer.

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