Cisco Collaboration Tore Sagstuen
Business Consultant IM/Mail: tsagstue@cisco.com Twitter : toresagstuen +47 23273653 Š 2010 Cisco and/or its affiliates. All rights reserved.
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TELEPRESENCE CUSTOMER CARE
CONFERENCING
MESSAGING
IP COMMUNICATIONS
MOBILE APPLICATIONS
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ENTERPRISE SOCIAL SOFTWARE
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Collaboration is the combination of processes, technology and culture in order to drive the next wave of productivity. Process
Technology
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Culture
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From IP communications to mobility, customer care, video, conferencing, messaging, enterprise social software, and interoperable telepresence experiences.
IP Communications
Mobile Applications
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Customer Care
Telepresence
Conferencing
Messaging
Enterprise Social Software
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Wide Variety of Collaboration Needs ANYWHERE
Richest Experience in Any Location
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ANY DEVICE
Video handled as Easily as Voice, Data
ANY CONTENT
Flexible Access from All Clients
Secure Intra- and InterCompany Communications
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1. Capture Airline lost my luggage!
Social Media Appliance
2. Analyze & Prioritize
Customer
3. Communication Workflow 4. Assign & Engage
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Social Media Customer Care Agent
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Interoperable, Open Architecture Flexible Consumption Models
Secure Inter-Company
Integrated Experience Pervasive Video
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Enterprise Social Software
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Beyond the room Many Participants
Enhancing Voice
Enhanced Presence Office and Home
Tactical Meeting Environment
Strategic Meeting Environment
Immersive MultiPurpose Personal Video Enabled Voice
Video Enabled Web
TelePresence
The Cisco TelePresence Experience is now available across the portfolio
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Cisco Quad
Personal Dashboard Social Tagging Click to: Call, IM, Meet People, Communities, Information, Search Content Management Policy and Security
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Directory Profile Blogs, Wikis, Forums Community Team Space Video UC-Eenabled Browser Micro-Blogging
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Clients
Meeting Center
Training Center
Event Center
Support Center
Web, Audio and Video Conferencing
Online Training
Webinars Online Events
Remote Support and Access
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11,000,000 Participants in WebEx Meetings Every Month
3,221,000 Registered Users
225,000 WebEx Meetings on Average Day
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Runs on both Microsoft Office Communicator 2007 R2 and on Microsoft Lync One install detects the version of the client on install Š 2010 Cisco and/or its affiliates. All rights reserved.
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IP Communications
Mobile Applications
Collaboration Services Infrastructure On-Premise Š 2010 Cisco and/or its affiliates. All rights reserved.
Customer Care
Video
Conferencing
Messaging
Enterprise Social Software
Presence
Session Mgmt
Content Mgmt
Location
Client Frameworks
Tagging
Policy and Security Management
Virtual Machines
Hybrid
Network
Storage
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Category
Quadrant/ Market Scope
Corporate Telephony
Leader
Unified Communications
Leader
Contact Center
Leader
Web Conferencing
Leader
Video/Telepresence
Strong Positive
IM and Presence
Positive
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Thank you.
..all the elements are interlinked & interoperate …… are “unified” into one simplified solution or “workspace” ……. augmenting the business process. Home
Office
TELEPRESENCE APPLICATIONS
CONFERENCING
Everywhere
IP COMMUNICATIONS
MESSAGING
Airport
MOBILE APPLICATIONS
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Global
ENTERPRISE SOCIAL SOFTWARE
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• Our staff will be immersed in the web culture
Don’t get left behind !
• Our customers will use it to liaise with us • They will live eat and breathe it !
Translate the need!
2004 2003
ARPANET Windows The Internet CISCO Is The First The First Born PC MAC
1983
Moon Landing
1945
1950 ’s
1977
1969
1981
Web 2.0
1990
70 ’s
© 2010 Cisco and/or its affiliates. All rights reserved.
–
80 ’s
–
1994 1998
The First IPOD
1988 E-Mail Becomes Public
Past
2001
WWW
1985 1984
1999
90 ’s
Time NOW
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Cisco Collaboration Architecture Customer Care
Conferencing
Communication and Collaboration Applications
Enterprise Social Software
Collaboration Services
IP Communications
Messaging
Mobile Applications
Telepresence
Presence
Session Mgmt
Content Mgmt
Location
Client Frameworks
Tagging
Policy and Security Management
Infrastructure
Virtual Machines
ON-PREMISE
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Network
HYBRID
Storage
CLOUD
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