Mortgage regulation:
conduct yourself well 7 February 2017 Leeds
Conference programme
Mortgage regulation: conduct yourself well
Today’s programme 0930 – 1000 1000 – 1005 1005 – 1035
Registration Welcome and introduction
Katie Marriott, Head of Compliance, Leeds Building Society
New horizons: an examination of the future of mortgage regulation Sue Rossiter, Senior Policy Adviser, Council of Mortgage Lenders Brexit BoS versus Rea Retirement borrowing FCA our future mission Prudential considerations
1035 – 1105
Innovative compliance
John Seaton, Director, KPMG
1105 – 1135
Refreshments
1135 – 1205
Perspectives on the competition market study
A session exploring what the industry might be hoping for from the FCA competition market study
(1135 – 1145) The front line
Karen Lacy-Roberts, Head of Compliance, Computershare Loan Services
(1145 – 1155) The trade body
Sue Rossiter, Senior Policy Adviser, Council of Mortgage Lenders
(1155 - 1205) The law
Ros Kellaway, Head of the Eversheds Competition, EU and Regulatory Group, Eversheds
1205 – 1210
Movement to break out sessions
1210 – 1240
Break out sessions: Fairness of mortgage contracts
Russell Kelsall, Partner,TLT LLP Review of terms and conditions Guidance from the FCA
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The application of competition law in the mortgage sector
Trudy Feaster-Gee, Partner (Barrister) and Head of Competition,Walker Morris LLP Competition law risk in the mortgage sector The FCA’s ‘theories of harm’ in the mortgage market study
1240 – 1340
Lunch
1340 – 1430
Realities of record keeping
(1340 – 1355) Evidencing fair customer outcomes
Tracy Auchterlonie, Principal Consultant, Huntswood An overview on outcomes testing and look at the FCA’s desired six customer outcomes How can firms best undertake outcomes testing, evidence and record this? What does outcomes testing allow you as a business to do better?
(1355 - 1410) Identifying vulnerability and customers in financial difficulty
Terry Baxter, Risk and Compliance Director,Target How to use your records to identify warning signs and vulnerable customers
(1410 – 1430) Digitisation
Mark Braddock, Commercial Director, RecordSure Identifying what is necessary when digitising records Balancing financial and time investments How digitisation can assist firms to meet their regulatory requirements
1430 – 1500 1500 - 1520
1520 - 1550
Refreshments Senior Managers Regime
Jamie O’Brien, Senior Manager, Deloitte Experience so far Implementation challenges Impact on non-deposit takers
The FCA mission statement
Prem Griffith, Consultant, Bovill Limited
1550 – 1600
Chair’s closing remarks
1600
Conference close
@cmlevents #CMLregulation
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Mortgage regulation: conduct yourself well
Speaker biographies Chair: Katie Marriott
Head of Compliance, Leeds Building Society
K
atie Marriott looks after the compliance monitoring and compliance projects and change teams at Leeds Building Society.The teams ensure that regulatory change impacting the Society is identified and actioned, appropriate advisory support is provided where required and that adherence to regulatory requirements is monitored effectively using a risk based approach. Katie works as part of the wider risk division leadership team in driving good practice risk management for the Society as a whole. Prior to taking this role Katie gained over 15 years’ experience across a wide range of financial services roles. She held senior and internal audit positions at the Co-operative Bank and also gained many years’ experience across insurance, retail banking and building societies during her time at KPMG.
Tracy Auchterlonie
Principal Consultant, Huntswood
T
racy Auchterlonie has 20 years’ experience in retail financial services specialising in regulatory risk, compliance assurance and regulated sales. Prior to joining Huntswood in 2012, Tracy led and managed compliance monitoring teams for the world’s largest building society where she was responsible for the design and implementation of the annual compliance plan for retail sales.Tracy’s previous experience includes the role of senior compliance consultant providing advice and guidance on compliance policy with a focus on the on-going support and development for sales and marketing across firms’ product suite.
Terry Baxter
Risk and Compliance Director,Target
T
erry Baxter is Risk and Compliance Director at Target Group, one of the UK’s leading financial services business process outsource organisations. His experience includes working in industry, the regulator and in professional services. As a director in Grant Thornton UK LLP, he was responsible for leading a large number of skilled person reviews.
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Mark Braddock
Commercial Director, RecordSure
M
ark Braddock has spent his career in financial services and has performed senior roles at life companies, banks and suppliers to the industry. Mark’s role as Recordsure’s Commercial Director is focused upon the commercial aspects of the business and taking a unique solution to the challenges around the regulatory frameworks governing customer interactions to market.
Trudy Feaster-Gee
Partner (Barrister) and Head of Competition,Walker Morris LLP
T
rudy Feaster-Gee’s practice spans the full range of competition law matters. Prior to joining Walker Morris, Trudy was Head of Competition External Engagement for one the major high street banks, advising the bank on competition regulatory policy and strategy.This included advising the bank on legal and policy issues; liaising on behalf of the bank with competition authorities (both UK and EC), the Financial Services Authority (FSA) now Financial Conduct Authority (FCA), UK Government, Treasury Select Committee and other external stakeholders; and co-ordinating external messaging and events on competition related matters. Trudy has also advised on the competition law implications of syndicated loans; exclusive agency arrangements for insurance products and mortgages; and corporate transactions, including the acquisition of credit card portfolios. In addition, Trudy has undertaken a number of secondments, including at DG Competition in Brussels and at the UK Competition Commission (now part of the CMA) supporting primarily the Chairman and Director of Policy on External Affairs and Competition Policy. Her experience allows her to advise on competition matters with a 360 degree perspective.
Prem Griffith
Managing Consultant, Bovill Limited
P
rem Griffith heads up Bovill’s banking, lending and payments team. He joined Bovill in 2014, from the FCA, where he spent 10 years working on waivers, authorisations, approved persons, significant influence function (SIF) interviews, banking supervision and mortgage thematic work. During his time at Bovill, he has worked with a wide range of banking, consumer credit and mortgage clients, along with mock FCA interview coaching, role plays and providing detailed technical advice. Prem is also Bovill’s expert on the new Senior Managers and Certification Regime and has advised a number of their clients in relation to the implementation of the new regime.
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Mortgage regulation: conduct yourself well
Ros Kellaway
Head of the Eversheds Competition, EU and Regulatory Group, Eversheds
R
os Kellaway is Head of the Eversheds Competition, EU and Regulatory Group. She has significant knowledge in the financial services, food, insurance, energy and automotive industries, as she acts for major companies in these industries. She specialises in cartels, competition investigations, distribution and advice on EU law. Ros has been recognised for many years as a leading individual in Chambers Guide to the Legal Profession and is currently described in Chambers Europe as an “absolute expert solicitor with a great tenacious style”. She is also consistently recognised in Chambers Global, The World’s Leading Lawyers and Legal 500.
Russell Kelsall Partner,TLT LLP
R
ussell Kelsall is a leading expert on consumer credit and regulated mortgages. He regularly advises lenders on authorisation, documentation, policies and procedures, and complicated recoveries. He acted for the successful lender in Northern Rock (Asset Management) plc v Thakker and Thakker [2014] (the leading decision on the effect of alleged breaches of MCOB).
Karen Lacy-Roberts
Head of Compliance, Computershare Loan Services
K
aren Lacy-Roberts is Head of Compliance at Computershare Loan Services where she leads a team of 24 compliance professionals. She has extensive experience as an approved person in FCA relationship managed firms, UKAR, NRAM and Bradford & Bingley, spanning seven years as CF10, leading the integration of risk and compliance. Previously she worked at Bradford & Bingley as the Senior Relationship Manager for Internal Audit. Prior to this, Karen worked at the BBC for eight years, in a variety of roles including Risk Management, Internal Audit and Business Continuity, leading cross-divisional projects and crisis management teams. Karen is a qualified accountant, holds an MBA with distinction and has completed the Disaster Recovery Institute exams at Master Level. She also has a degree in Music Technology and a Post Graduate Certificate of Education.
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Jamie O’Brien
Senior Manager, Deloitte
J
amie O’Brien is a Senior Manager within Deloitte’s risk advisory practice. He has 10 years’ experience delivering a range of risk, governance and compliance services across the financial services and energy sectors. Over the past 24 months Jamie has helped a range of clients understand and respond to the Senior Managers Regime.
John Seaton Director, KPMG
J
ohn Seaton is a Director in KPMG’s Risk Practice which includes a focus on compliance co-sourcing, continuous monitoring and compliance automation. John has 20 years experience in financial services with previous process excellence experience in manufacturing and utility sectors. In recent years John has led projects to resolve and improve conduct issues and to improve the efficiency and effectiveness of compliance activities. John is a Chartered Engineer and a Chartered member of the Institute of Quality Assurance.
Sue Rossiter
Senior Policy Adviser, Council of Mortgage Lenders
S
ue Rossiter has more than 15 years’ experience of regulatory policy development as both a civil servant and in a trade association setting. She joined the CML as a Senior Policy Adviser in November 2015. Drawing on her experience working in organisations including the Financial Ombudsman Service; OFGEM; the Office of the Rail Regulator; and the Remote Gambling Association, Sue specialises in conduct regulation at the CML.
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Mortgage regulation: conduct yourself well
FORTHCOMING
INFORMATION 1 MARCH
2017 9 MARCH London
m Birmingha
28 MARCH London
Treating s Customer Fairly
ding: n e l g n i d n Exte t retiremen in borrowing the UK
27 APRIL Leeds
Mortgages and competition law Arrears and possesions
Stay informed and sign up to CML news and updates focussed on your interests: www.cml.org.uk/my-cml
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For more information and online booking, visit: www.cml.org.uk/events T: 0845 373 6771 E: events@cml.org.uk
Delegate list Rob Aberdein
Claire Chambers
Jacob Giles
Elizabeth Annys
Lucy Cole
Ian Goodwin
Tracy Auchterlonie
Richard Copper
Chris Gover
Kerry Averill
Jonathan Drechsler
Caroline Grant
Terry Baxter
Alexander Edwards
Prem Griffith
Dorothy Boal
Rachel Ellis
Edward Halliwell
Catherine Bolam
Helen Fawcett
Angela Hancock
Mark Braddock
Trudy Feaster-Gee
Marie Harrison
Phil Broadhurst
Sheryl Fernando
Partner Aberdein Considine
Legal Counsel Coutts
Principal Consultant Huntswood CTC Limited
Manager Paragon Group
Risk and Compliance Director Target Group Limited
Business Governance Assistant Manager First Trust Bank
Senior Solicitor Newcastle Building Society
Commercial Director Recordsure
Partner Hay & Kilner
Eddie Carolan
Assistant Manager, Mortgage Products Allied Irish Bank
Matthew Cassidy
Business Governance Officer First Trust Bank
Darren Castle
Associate Director Financial Services Group Grant Thornton UK LLP
Regulation and Policy Consultant Skipton Building Society
Conduct and Regulatory Risk Manager Bradford & Bingley plc
Head of Compliance Policy Skipton Building Society
Business Development Recordsure
Senior Associate Rosling King LLP
Credit Officer Yorkshire Bank
Regulation and Policy Leader Skipton Building Society
Partner (Barrister) and Head of Competition Walker Morris LLP
Associate and Commercial Relations Manager Council of Mortgage Lenders
Simon Fox
Assurance Business Partner Yorkshire Building Society
Catherine Gibbs
Existing Customer Policy Manager Bank of Ireland
David Gibbs
Senior Lending Strategy Manager Bank of Ireland
Credit Risk Policy Oversight Manager Yorkshire Building Society
Governance and Policy Manager Paragon Bank
Client Services Manager Clayton Euro Risk Limited
Mortgage Monitoring Specialist Leeds Building Society
Managing Consultant Bovill Limited
Compliance Manager Pure Retirement Limited
Assurance Director Western Mortgage Services
Mortgage Compliance and Financial Crime Manager Secure Trust Bank plc
Phil Harrison
Senior Solicitor The Northview Group
Rachel Haswell-Cohen
Senior Compliance Manager Redstone Mortgages Limited
Emma Heffernan
Compliance Manager - Regulatory Change Coventry Building Society
Emma Houghton
Customer Communications Manager Lloyds Banking Group
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Mortgage regulation: conduct yourself well
Emma Howell
Katie Marriott
Celia Rowland
Julia Hughes
Susan McCallum
John Seaton
Leanne Jones
Karen McComb
Wendy Sleap
Polly Jones
Ally McGeorge
Andrew Soulsby
Claire McKnight
Stuart Spiers
Wendy McNicholas
Emma Sylvester
Stuart Montgomery
Robert Tromans
Jamie O’Brien
Paul Volske
Head of Marketing Worksmart Limited
Principal Compliance Consultant Sopra Banking Software
Policy and Change Officer Principality Building Society
Senior Manager - Regulated Sales and Distribution Risk Yorkshire Building Society
Ros Kellaway
Head of Competition EU and Regulatory Group Eversheds LLP
Russell Kelsall Partner TLT LLP
Robert Kent
Compliance Consultant Skipton Building Society
Ahsan Khan Associate Shoosmiths
Mairead King
Head of Conduct Risk Progressive Building Society
Karen Lacy-Roberts
Head of Compliance Computershare Loan Services
Hilary Lovell Partner Lightfoots LLP
Ryan MacInnis
Sales Policy Manager Yorkshire Building Society
Mairi Maclean Eadie Senior Products Solicitor Clydesdale Bank PLC
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Head of Compliance Leeds Building Society
Head of Compliance The Mortgage Lender
Mortgage Product Owner Svenska Handelsbanken
Senior Manager - Risk and Regulation Deloitte LLP
Mortgage Conduct of Business First Trust Bank
Mortgages and Savings Compliance Manager Unisys Europe Limited
Partner Shoosmiths
Senior Manager Deloitte LLP
Peter O’Neill Audit Manager Bank of Ireland
Robert Owen
Head of Legal and Compliance Precise Mortgages
Pav Padam
Senior Regulatory Trainer Leeds Building Society
Richard Patrick
Head of Commercial Activities Council of Mortgage Lenders
Sue Rossiter
Senior Policy Adviser Council of Mortgage Lenders
Business Support Manager Halifax plc
Director KPMG LLP (UK)
Head of UK Product Compliance Svenska Handelsbanken
Deputy Head of Customer and Commercial Virgin Money plc
Senior Credit Manager Yorkshire Bank
Head of Quality Assurance Connells Group
Operations Director Sutherland Global Services
Head of Credit, Quality Assurance and Supervision C. Hoare & Co.
Philip Watts
Project Manager - Lending IRESS
Sheena White
Credit Risk Manager Magellan Homeloans
Claire Whyte
Legal Counsel The Royal Bank of Scotland Plc
Joseph Woodall
Senior Product Manager HSBC Bank plc
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www.cml.org.uk/events
T: 0845 373 6771 E: events@cml.org.uk @cmlevents #CMLregulation
Council of Mortgage Lenders