WHAT YOUR PEERS ARE SAYING Meet Some Oregon Restaurant & Lodging Association Members
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embership in ORLA means being part of the only organization in the state devoted to protecting and promoting the interests of our industry. It’s all of us together that makes that possible.
Get inspired by these peer profiles where members share their thoughts on exceptional service and recognizing employees. And for a little seasonal fun, we also wanted to know their favorite food to grill on the BBQ, and if they prefer to camp or stay in a hotel for summer vacation.
Tell Your Peers a Little About You! If you are a member, and are willing to be profiled here, please email us at info@OregonRLA.org. Also, let us know if there is a question you would like to see your peers answer.
GET TO KNOW SOME OF YOUR PEERS BY READING THEIR RESPONSES TO THESE BUSINESS RELATED QUESTIONS:
How do you define exceptional service?
SHARON McFADDEN Oregon Food Bank, Portland
Title: Strategic Sourcing Manager Joined the Company: 2017 Member Since: 2018 Fav to Grill/BBQ: Salmon Vacay Preference: Hotel. A great bed and shower are a must after exploring the outdoors of the PNW. How do you define exceptional service? An opportunity to build lasting relationships by listening to understand, focusing on the details (big and small), and bringing your compassionate heart to every encounter.
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How do you recognize your employees?
JOSH & KRISTI CRAWFORD The Squeaky Cork, Albany
Title: Owners Joined the Company: 2021 Member Since: 2022 Fav to Grill/BBQ: Brisket Vacay Preference: Rental house near water How do you define exceptional service? It is about going above and beyond for our customers. It is about making sure every single person who comes through our door leaves feeling valued, heard, and satisfied with their experience.
Oregon Restaurant & Lodging Association | SUMMER 2022
SCOTT HOSSNER Allied Video Productions, Salem
Title: CEO Joined the Company: 1990, purchased 2002 Member Since: 2019 Fav to Grill/BBQ: German Sausage Vacay Preference: Hotel (NYC!) How do you recognize your employees? We are intentional about recognizing employees who go above and beyond. This can be as concrete as bonuses during the year (not just holidays) but also includes starting every staff meeting with shout-outs and thank-yous. Our staff is also reflected in our environment - our building is adorned with hundreds of framed movie posters. When we onboard a new employee, they get to choose a couple of their favorite films to be added to the collection – typically right outside their office.
