3 minute read
What Your Peers Are Saying
Meet Some Oregon Restaurant & Lodging Association Members
Membership in ORLA means being part of the only organization in the state devoted to protecting and promoting the interests of our industry. It’s all of us together that makes that possible. Get inspired by these peer profiles where members share their thoughts on exceptional service and recognizing employees. And for a little seasonal fun, we also wanted to know their favorite food to grill on the BBQ, and if they prefer to camp or stay in a hotel for summer vacation.
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Tell Your Peers a Little About You!
If you are a member, and are willing to be profiled here, please email us at info@OregonRLA.org. Also, let us know if there is a question you would like to see your peers answer.
GET TO KNOW SOME OF YOUR PEERS BY READING THEIR RESPONSES TO THESE BUSINESS RELATED QUESTIONS:
How do you define exceptional service? How do you recognize your employees?
SHARON McFADDEN Oregon Food Bank, Portland
Title: Strategic Sourcing Manager Joined the Company: 2017 Member Since: 2018 Fav to Grill/BBQ: Salmon Vacay Preference: Hotel. A great bed and shower are a must after exploring the outdoors of the PNW.
How do you define exceptional service?
An opportunity to build lasting relationships by listening to understand, focusing on the details (big and small), and bringing your compassionate heart to every encounter.
JOSH & KRISTI CRAWFORD The Squeaky Cork, Albany
Title: Owners Joined the Company: 2021 Member Since: 2022 Fav to Grill/BBQ: Brisket Vacay Preference: Rental house near water
How do you define exceptional service?
It is about going above and beyond for our customers. It is about making sure every single person who comes through our door leaves feeling valued, heard, and satisfied with their experience.
SCOTT HOSSNER Allied Video Productions, Salem
Title: CEO Joined the Company: 1990, purchased 2002 Member Since: 2019 Fav to Grill/BBQ: German Sausage Vacay Preference: Hotel (NYC!)
How do you recognize your employees?
We are intentional about recognizing employees who go above and beyond. This can be as concrete as bonuses during the year (not just holidays) but also includes starting every staff meeting with shout-outs and thank-yous. Our staff is also reflected in our environment - our building is adorned with hundreds of framed movie posters. When we onboard a new employee, they get to choose a couple of their favorite films to be added to the collection – typically right outside their office.
LeCHELLE DeLAUGHTER Dell Technologies, Nashville
Title: Account Manager Joined the Company: 2022 Member Since: 2018 Fav to Grill: Ribs Vacay Preference: Hotel
How do you define exceptional service?
I define exceptional service as service that goes above and beyond the existing expectations.
GIB HAMMOND Cannon Beach Bakery, Cannon Beach
Title: Proprietor / Master Baker Open Since: 1936, purchased 2018 Member Since: 2022 Fav to Grill/BBQ: Ribs & Chicken Vacay Preference: Hotel
How do you define exceptional service?
Making sure we put a little bit more than a dash of love into everything we bake so our customers cherish the memory.
MATT BERNARD The Porter Hotel, Curio Collection by Hilton, Portland
Title: General Manager Joined the Company: 2021 Member Since: 2018 Fav to Grill/BBQ: Ribeye Vacay Preference: Hotel!
How do you recognize your employees?
Pay them properly! Recognize the team broadly and often through daily affirmations and recognition of a job well done.
KELLY CULLENS Best Western – Rory & Ryan Inn / Rory & Ryan Inns, Hines
Title: General Manager Joined the Company: 2010 Member Since: 2022 Fav to Grill/BBQ: Steak & Shrimp Vacay Preference: Camping
How do you define exceptional service?
I think that exceptional service is doing everything we can to make our guests feel welcome and to ensure that they are happy with their stay.
YOUR NAME HERE
Tell your peers about yourself! Would you like to be profiled in the next issue of Oregon Restaurant & Lodging Association magazine? Reach out to Lori Little at LLittle@OregonRLA.org
Not yet a member? By banding together we make Oregon's hospitality industry stronger. Visit OregonRLA.org/membership to see the many benefits of membership and join today!
OREGON RESTAURANT & LODGING ASSOCIATION Serving Oregon Hospitality!
