THE AGENT GUIDE TO EVERYTHING CONTIKI
ABOUT CONTIKI
SOCIAL TRAVEL EXPERIENCES DESIGNED EXCLUSIVELY FOR 18-35 YEAR OLDS. NO YOUNGER. NO OLDER… BUT EVERYTHING IN BETWEEN. What you are holding in your eager little hands is our Travel Agent guide to everything Contiki. Trust us; we’re not the company you thought you knew. Yes, we’re still the leader in millennial travel and the company that was founded in Europe 55+ years ago with a journey that began with just an old minivan, a group of adventurous travelers and one vision – to make every moment count. But today, we have so much more to offer. Like 8 incredible ways to travel because we get that no two travelers are the same. Not to mention, we now operate over 250 trips across six continents. Who will our next traveler be? Maybe that nurse, that teacher or that darling young couple that sit before you. Or, perhaps that college grad or anxious solo traveler looking to meet friends this summer. So, read on my friend... read on. Enjoy learning everything you need to know about why Contiki continues to be the original and best youth travel company in the world. After all, we’re 55+ years young, and we’ve never looked – or felt – better.
we are social t ravel WHEN YOUR CLIENT TRAVELS WITH US, IT IS THESE 3 THINGS THAT SET US ABOVE THE REST: 1
2
3
THEIR AGE:
THEIR TRIP:
THEIR STYLE:
Our social travel experiences are designed exclusively for 18-35 year olds. No younger. No older... but everything in between.
More fun. Less hassle. We help take care of the details so your client can focus on making more memories.
We offer 8 tailored travel styles for your client because no two travelers are the same and we like it that way.
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A HANDY GUIDE TO THIS HANDY GUIDE ABOUT CONTIKI .2
WHERE WE GO
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WAYS TO TRAVEL
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IDENTIFYING THEIR TRAVEL STYLE
COMPARE CONTIKI
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TRAVEL STYLE CHECKLIST
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.8
THE CONTIKI CLIENT .12
YOUNG PROFESSIONALS
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EDUCATORS
.15
MILITARY
.16
MEDICAL PROFESSIONALS
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STUDENTS & GRADS
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SOLO TRAVELERS
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COUPLES & HONEYMOONERS
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GIFTERS
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TOP TRIPS .22
HOT DESTINATIONS
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EUROPE
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ASIA
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LATIN AMERICA
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OTHER REGIONS
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AGENT SITE .34
MAKING A BOOKING
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BOOKING TIPS & FAQS
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REACHING MILLENNIALS .38
MILLENNIAL FACTS
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HOW TO REACH THEM
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GROUP BOOKINGS .42
BLOCKED SPACE
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CUSTOM GROUPS
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CONNECT .47
CST #1001728-20
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WHERE WE GO Over 250 trips across 6 continents. It’s not so much a question about where we go, but rather, where does your client want to go?
28 TRIPS 03-56 DAYS
27 TRIPS 05-36 DAYS
If it's your client's first time traveling overseas, we're here to help make sure their trip is hassle-free. From tips and tricks about passports, visas and so much more, visit contiki.com/first-time-traveler.
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160 TRIPS 03-47 DAYS
14 TRIPS 08-27 DAYS
22 TRIPS 03-26 DAYS
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THE OFF-PEAK ADVENTURER Off-season travel: same great experience with less crowds and lower prices. Ski experience: hit the slopes with skis or a board.
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R HO
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WAYS TO TRAVEL
CELEBRATION & DESTINATION LOVERS Cultural events and festivals like Oktoberfest. Special dates in special places or extra exploring in a destination.
SAIL
ING ISE RU &C
SUN, SEA, SAND & ADVENTURE Feel the wind in your hair. Explore by sea. Options to sail or cruise in Europe & sail or dive in Australia.
CA THE OUTDOOR EXPLORER (EXCLUSIVE TO EUROPE) See the same Europe for less. Live it up in the great outdoors at some of Europe’s best campsites. Everything Contiki | .6
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S TIVAL
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SEE IT ALL, DO IT ALL Get the most out of your time. More choice. More destinations. More iconic sites.
HI GH
EXPLORE BY DAY, LIVE IT UP BY NIGHT Check off the must-sees by day. Party by night. Perfect for the 24-hour traveler.
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THE CULTURALLY CURIOUS Go in-depth in your favorite regions. More local eats & Local Guides. Less travel time. More time in a single region.
E
THE INDEPENDENT TRAVELER More ME Time. Later starts each morning. 2 & 3 night stays.
Have a client that’s the ultimate foodie, 's photography, or is a culture vulture looking for a local experience? Ask your Regional Sales Rep about our very exclusive & limited travel styles. Everything Contiki | .7
IDENTIFYING THEIR TRAVEL STYLE NEED HELP IDENTIFYING YOUR CLIENT’S TRAVEL STYLE? ASK THESE QUALIFYING QUESTIONS TO FIND OUT WHICH CONTIKI TRAVEL STYLE IS PERFECT FOR THEM.
MULTIPLE REGIONS
Do you want to see multiple regions with lots of free time in each city or prefer spending time in one region with more local guides? MORE TIME
ONE REGION
Do you want to spend more time in each destination or check off as many bucket list items as possible? DAYTIME SIGHTSEEING
CHECK OFF MY BUCKET LIST
Do you want to sightsee by day with the option to go out (or stay in) at night, or do you want to experience epic nightlife including theme parties? EPIC NIGHTLIFE
UNDER THE STARS
Do you want to sleep under the stars or indoors in a hotel or hostel?
INDOORS PLEASE
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HOTEL TRIPS
WATER BABY
DISCOVERER
Are you after a traditional hotel trip or are you a water baby and love being in the sea?
SUMMER
Can you travel in the summer or are you looking to stretch your dollar further in the off season? OFF SEASON
Do you have less than a week or more than a week to travel?
MORE THAN A WEEK
LESS THAN A WEEK
SHORT TRIPS & FESTIVALS
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COMPARE CONTIKI
A DAY IN ROME
WITH CONTIKI
FREE INDEPENDENT TRAVELER
INCLUDED
$13.59 – AT CAFÉ
BREAKFAST
INCLUDED
PREMIUM INCLUSIONS
$44.94 – GUIDED CITY WALKING & BUS TOUR $98.48 – SKIP THE LINE LOCALLY GUIDED TOUR OF THE VATICAN MUSEUMS
WITH SOCIAL TRAVEL YOU'LL MAKE PRICELESS LIFELONG FRIENDS!
NO GUARANTEES THAT THERE WILL BE OTHER 18-35 YEAR OLDS TO HANG OUT ON YOUR DAY TOUR OR AT YOUR HOTEL
TRANSPORTATION FROM POINT A TO B IS INCLUDED!
$24.36 – CAB FROM HOTEL TO TRAIN STATION $7.93 – ALL DAY METRO PASS $52 – TRAIN TICKET FROM FLORENCE TO ROME $20.60 – CAB FROM TRAIN STATION TO HOTEL
INCLUDED
$120 – POOL HOTEL. BASIC ROOM (NOT INCLUDING TAX)
INCLUDED & PRICELESS!
$27.99 – LONELY PLANET ITALY GUIDEBOOK (YOUR STAND IN TRIP MANAGER)
$173
$409.89
TRAVEL BUDDIES
TRANSPORTATION
ACCOMMODATIONS
TRIP MANAGER TOTAL
Prices based on rates as of August 19, 2016 at the locations stated. Actual costs may change without notice. Sightseeing cost comparison based on similar activities of what’s included in a Contiki trip price. Contiki pricing based on summer departure of Simply Italy (from $173/day); trip includes 4 dinners. Conversion from Euro to USD is correct as of August 19, 2016. Any purchases on your European trip will be made in Euros. Everything Contiki | .10
TRAVEL STYLE CHECKLIST SEE IT ALL & DO IT ALL
ü Full days of sightseeing. ü Fast-paced itinerary that ticks off major bucket list items. ü Mix accommodations including hotels & hostels.
THE CULTURALLY CURIOUS
ü Focus on 1 region or country. ü Experience as much culture as possible. ü Local cuisine & local guides.
THE OUTDOOR EXPLORER
ü Unique Europe experience off the beaten path. ü Outdoor action like pitching tents, cooking & sleeping under the stars. ü All the amazing European sites for less.
THE OFF-PEAK ADVENTURER
ü All the amazing sites for less. ü Less crowds. ü Cooler or cold temperatures.
ENSURE YOU MATCH YOUR CLIENT WITH THE CORRECT TRAVEL STYLE. If your client checks off the majority of the boxes, you can be confident that you’ve got their style right!
THE 24-HOUR TRAVELER
ü See the sites by day and party by night. ü Mixed accommodations including hotels, hostels & Contiki special stopovers. ü Share rooms with up to 4 people (same-sex).
THE INDEPENDENT TRAVELER
ü Later starts in the morning. ü More time in each destination. ü Free time with friends.
THE WATER BABY
ü The transportation is also the accommodation. ü Amazing water activities like snorkeling and swimming. ü Lots of free time during the day with social nights.
CELEBRATION & DESTINATION LOVERS
ü Unique experiences like Oktoberfest in Germany. ü Incredible music festivals. ü Extra time in specific destinations like London or Greece. Everything Contiki | .11
THE
CONTIKI CLIENT
Everything Contiki | .12
TIPS FOR FINDING & IDENTIFYING CONTIKI TRAVELERS Our travelers are as diverse as the world itself. 18-35 is a big age range. We book all types of travelers from every corner of the globe and all walks of life. But, regardless of their different backgrounds and lifestyles, they all have one thing in common:
THEY WANT TO LIVE FOR THE NOW & MAKE EVERY MOMENT COUNT. And with Contiki… they can do just that. First things first – you know that potential clients are out there. You know they need your help planning the trip of their dreams. Question is: How do you find them? The first step is to identify them, but we’ve made it easy. So, read on to learn more.
58% OF CONTIKI TRAVELERS FIRST LEARNED ABOUT CONTIKI THROUGH A TRAVEL AGENT.
70% OF CONTIKI TRAVELERS ARE YOUNG PROFESSIONALS OVER THE AGE OF 23.
CONTIKI TRAVELERS USE MULTIPLE RESOURCES WHEN PLANNING THEIR TRIP:
INDUSTRY BREAKDOWN TOP 3 PROFESSIONS AMONG CONTIKI TRAVELERS ARE:
TRAVELER'S TIMEFRAME:
65% OF CONTIKI TRAVELERS CONSIDERED TRAVELING INDEPENDENTLY.
26 IS THE AVERAGE AGE OF A CONTIKI TRAVELER.
24% USED A CREDIT CARD TO BOOK THEIR TRIP. THE MAJORITY GRADUALLY SAVED.
65% FRIENDS & FAMILY
39% OPINION SITES
27% TRAVEL AGENTS
22% HEALTHCARE
15% EDUCATORS
11% LEGAL & IT
START RESEARCHING: 6 MONTHS BEFORE
BOOK TRIP: 3 MONTHS BEFORE (72 DAY AVERAGE)
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YOUNG PROFESSIONALS
These travelers work hard and have hectic schedules. When it comes to their vacation days, they want to make the most of their time off and travel with people their own age.
HOW TO REACH THEM: ATTEND LOCAL EVENTS LIKE TRADE FAIRS OR EMPLOYEE BENEFIT FAIRS AND ASK TO PARTICIPATE BY SETTING UP A TABLE.
IN-DEPTH EXPLORER
ANDES & AMAZON HIGHLIGHTS 8 DAYS | 1 COUNTRY
TRIP PICK
VISITS: PERU See pgs. 24-33 for a list of our top 20 selling trips or visit contiki.com/agents to see all the trips we have on offer.
WHY THEY IT: ª Machu Picchu = Major bucket list check
FUN FACT: 70% OF OUR TRAVELERS ARE YOUNG PROFESSIONALS, AGES 23+
ª 8-day trip saves them valuable vacation time ª Flexibility to choose between train or 1-day trek ª Special Stay experience in Amazon Rainforest Jungle Ecolodge
LEARN EVEN MORE AND GET TOOLS TO HELP YOU REACH YOUNG PROFESSIONALS AT CONTIKI.COM/REACH-MILLENNIALS. Everything Contiki | .14
EDUCATORS
All summer long with nowhere to go? That’s not a problem for teachers anymore. As soon as that last bell rings, they’re off! Help them take a break from educating others about the world with a much-needed vacation where they can explore it for themselves.
HOW TO REACH THEM: ATTEND LOCAL EVENTS LIKE TEACHER’S CONFERENCES OR SCHOOL DISTRICT MEETINGS AND ASK TO PARTICIPATE BY SETTING UP A TABLE OR OFFERING TRAVEL SERVICES.
TRIP PICK
SAVE TEACHERS SAVE $75 ON TRIPS OF 7+ DAYS*
DISCOVERER
BIG INDOCHINA ADVENTURE 27 DAYS† | 4 COUNTRIES VISITS: VIETNAM, THAILAND, LAOS & CAMBODIA
WHY THEY IT: ª Angkor Wat = Major bucket list check ª Exchange rate in Asia stretches limited funds even farther ª 25-day trip takes advantage of their extended vacation time ª Local Guides teach them things they couldn’t learn on their own
See pgs. 24-33 for a list of our top 20 selling trips or visit contiki.com/agents to see all the trips we have on offer.
FUN FACT: OVER 15% OF OUR TRAVELERS WORK IN THE EDUCATION INDUSTRY
HAVE A CLIENT LOOKING FOR A SHORTER, LESS EXPENSIVE OPTION? TRY OUR 16-DAY ASIAN ADVENTURE TRIP. *Visit CONTIKI.COM/AGENTS for details. †Departures after April 2017
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MILITARY
They protect our nation and our freedom. Help them take a well-deserved vacation where they can sit back and relax with a bit of sightseeing and adventure along the way.
HOW TO REACH THEM: REACH OUT TO YOUR LOCAL MILITARY BASE HR DEPARTMENT TO SEE IF YOU CAN OFFER YOUR TRAVEL SERVICES. OR, AN EVENT FOR LOCAL BUSINESSES.
SAVE
TRIP PICK
MILITARY & THEIR SPOUSES SAVE $150 ON TRIPS 7+ DAYS*
EASY PACE
GREEK ISLAND HOPPING
WHY THEY IT:
13 DAYS | 1 COUNTRY
ª Athens + the Greek Islands = Major bucket list check
VISITS: GREECE See pgs. 24-33 for a list of our top 20 selling trips or visit contiki.com/agents to see all the trips we have on offer.
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ª Time to relax & take it easy on the beach ª Great nightlife ª No worries about planning where to stay or sorting out details
*Visit CONTIKI.COM/AGENTS for details.
MEDICAL PROFESSIONALS
All day, every day, they’re busy taking care of other people. Let Contiki take care of them so they can take a break from the stress to recuperate with a hassle-free vacation.
HOW TO REACH THEM: ATTEND LOCAL EVENTS LIKE HEALTHCARE FUNDRAISERS OR EMPLOYEE BENEFIT FAIRS AND ASK TO PARTICIPATE BY SETTING UP A TABLE OR VOLUNTEERING.
TRIP PICK
SAVE
MEDICAL PROFESSIONALS SAVE $75 ON 7+ DAYS*
DISCOVERER
SUNSETS & SURF 13 DAYS | 1 COUNTRY
FUN FACT: ALMOST 25% OF OUR TRAVELERS WORK IN THE HEALTHCARE INDUSTRY
*Visit CONTIKI.COM/AGENTS for details.
VISITS: AUSTRALIA See pgs. 24-33 for a list of our top 20 selling trips or visit contiki.com/agents to see all the trips we have on offer.
WHY THEY IT: ª The Great Barrier Reef = Major bucket list check ª Lots of adventurous activities like skydiving & sailing ª Time to relax & take it easy on the beach ª WiFi keeps them connected if they can't unplug
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STUDENTS & GRADS
Travel is the best way to celebrate acing another semester, or even better… graduating! They’ve spent hours studying about the world, now it’s time for them to get out and see it.
HOW TO REACH THEM: ATTEND LOCAL CAMPUS EVENTS LIKE GRAD FAIRS OR STUDY ABROAD FAIRS AND ASK TO PARTICIPATE BY SETTING UP A TABLE. CAMPUS EVENT TIP: YOU WILL GET MORE INTERACTION BY TABLING AT ALREADY SCHEDULED CAMPUS EVENTS INSTEAD OF ON YOUR OWN DURING REGULAR SCHOOL DAYS.
DISCOVERER
WESTERN QUEST 9 DAYS | 3 COUNTRIES VISITS: ENGLAND, FRANCE & SPAIN See pgs. 24-33 for a list of our top 20 selling trips or visit contiki.com/agents to see all the trips we have on offer. .
TRIP PICK
WHY THEY IT: ª Hits hidden gems in Europe, like Bordeaux & San Sebastian ª Lower cost with hip hostel stays ª WiFi to share & snap all their adventures
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SOLO TRAVELERS
These are our favorites; the free-spirited, open-minded, get-upand-go travelers that don’t have time to wait on anyone else’s schedule. Over 50% of our passengers love to explore on their own, and we love to help them make it happen.
HOW TO REACH THEM: HAVE A REPEAT CLIENT THAT YOU’VE BOOKED ON A CRUISE OR ALL-INCLUSIVE? OFFER THEM A MORE SOCIAL TRAVEL EXPERIENCE WITH CONTIKI. SOLO SELLING TIP: THERE IS NO SINGLE SUPPLEMENT FOR THOSE WHO CHOOSE TO BE MATCHED WITH A SAMESEX ROOMMATE (AKA BUILT-IN BESTIE).
TRIP PICK
IN-DEPTH EXPLORER
SPANISH SPREE FUN FACT: OVER 50% OF OUR TRAVELERS TRAVEL SOLO
14 DAYS | 1 COUNTRY VISITS: SPAIN See pgs. 24-33 for a list of our top 20 selling trips or visit contiki.com/agents to see all the trips we have on offer.
WHY THEY IT: ª More time in each city to explore ª Easy to get around solo or with the group ª Single room, twin-share, or triple-share options ª Authentic dinners & food tours
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COUPLES & HONEYMOONERS
More and more young couples are opting for active vacations instead of just staying in one place. Our trips are hassle-free so they can spend less time planning and more time enjoying their romantic Contiki getaway.
HOW TO REACH THEM: ATTEND LOCAL EVENTS LIKE WEDDING EXPOS OR DANCE CLASSES & ASK TO PARTICIPATE BY SETTING UP A TABLE.
SAVE
NEWLYWEDS SAVE $150 ON TRIPS 7+ DAYS*
IN-DEPTH EXPLORER
SIMPLY ITALY
TRIP PICK
12 DAYS | 2 COUNTRIES VISITS: ITALY & VATICAN CITY See pgs. 24-33 for a list of our top 20 selling trips or visit contiki.com/agents to see all the trips we have on offer.
WHY THEY IT: ª Romantic backgrounds for plenty of pictures & amore! ª Wine tasting in a 16th century Tuscan winery ª Private boat ride through the canals of Venice ª More time to explore in each destination VISIT CONTIKI.COM/COUPLES TO ACCESS THE CONTIKI COUPLES PROGRAM – A COMPLETE TOOL FOR EXPANDING COUPLES & HONEYMOON SALES. Everything Contiki | .20
*Visit CONTIKI.COM/AGENTS for details.
GIFTERS
You already know these people; you’ve booked trips for them before. Help your current clients share the gift of travel with their 18-35 year old loved ones. Contiki trips make the perfect gift for important milestones, holidays, or just plain fun.
HOW TO REACH THEM: TELL THEM FACE-TO-FACE. THEY’RE PROBABLY SITTING IN FRONT OF YOU NOW.
DISCOVERER
EUROPEAN DISCOVERY 13 DAYS | 9 COUNTRIES VISITS: ENGLAND, BELGIUM (in transit), NETHERLANDS, GERMANY, AUSTRIA, ITALY, VATICAN CITY, SWITZERLAND & FRANCE See pgs. 24-33 for a list of our top 20 selling trips or visit contiki.com/agents to see all the trips we have on offer.
TRIP PICK
WHY THEY IT: ª European bucket list overload ª Our #1 trip for a reason ª WiFi to share & snap all their adventures ª Tasty inclusions like gelato at our local spot in Rome
VISIT CONTIKI.COM/GIFTER TO ACCESS THE CONTIKI GIFTER PROGRAM - A COMPLETE TOOL TO EXPAND YOUR GIFTER SALES. Everything Contiki | .21
TOP TRIPS
The numbers don't lie. Here’s a list of our top selling trips that are tried-and-true customer favorites and a run-down of some HOT DESTINATIONS that travelers are buzzing about.
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HOT DESTINATIONS
INDIA
ICELAND
Distant, exotic, immersed in history and far beyond awe-inspiring. Our 12-day trip is a bucket list destination for travel junkies seeking an unforgettable journey through Delhi, Agra, Ranthambhore, Jaipur, Udaipur, Mumbai and Goa.
This destination is so cool, it’s hot! From the geothermic waters of the Blue Lagoon, the tumbling waterfalls and spouting geysers of the Golden Circle, to the Northern Lights (weather dependent). It’s no secret why this is a trending destination.
THE GALAPAGOS
BALI
A hot destination filled with adventure and wildlife. Travelers can rack up once-in-alifetime experiences from snorkeling with sea lions, spotting blue footed boobies and Galapagos sharks, to hiking volcanos and exploring lava tubes.
The epitome of a laid-back luxury vacation that only requires one week’s worth of vacation time. This trip offers plenty of chill time, pristine private beaches, cocktails by the pool and delicious Indonesian cuisine.
12 DAYS | 1 TRIP
6–36 DAYS | 5 TRIPS
CROATIA
5–47 DAYS | 17 TRIPS From the pulsing nightlife of Dubrovnik, stunning blue waters of the Dalmatian Coastline, to the cool vibes of the Croatian Islands, it’s no wonder Croatia is hot among our travelers. Croatia has it all – food, wine, history, beaches, and architecture.
4 DAYS | 1 TRIP
8 DAYS | 1 TRIP
KEEP TREKKING... ...this agent guide for a list of our top 20 trips.
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TOP TRIPS: EUROPE DISCOVERER
EUROPEAN DISCOVERY 13 DAYS | 9 COUNTRIES
Visits: England, Belgium (in transit), Netherlands, Germany, Austria, Italy, Vatican City, Switzerland & France
#1
BESTSELLER
Eight countries in 13 days!? It’s no wonder this is our #1 bestseller. This trip moves around a lot so be sure that your client is an active traveler. IDEAL FOR: First-time travelers, active travelers, history buffs, art & museum lovers. ABOUT THE TRIP: All hotel stays (twin or triple-share). Breakfast daily and 5 dinners included. Tons of inclusions like a private boat through the canals & islands of Venice.
#2
IN-DEPTH EXPLORER
BESTSELLER
A perfect trip for a more experienced traveler looking to get into the heart and soul of Ireland.
IRELAND 8 DAYS | 2 COUNTRIES
IDEAL FOR: Cultural travelers, time-conscious travelers, music lovers, history buffs. ABOUT THE TRIP: All hotel stays (twin-share). Breakfast daily and 4 dinners included. Tons of inclusions like kissing the Blarney stone at Blarney Castle.
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Visits: Ireland & Northern Ireland, including: Dublin, Londonderry, Galway, Cork & Kilkenny
This trip is a great solution for travelers who don’t have two weeks of vacation time to spare, but are looking to experience as much of Europe as possible. IDEAL FOR: First-time travelers, active travelers, art lovers & time-conscience travelers. ABOUT THE TRIP: All hotel stays (twin or triple-share). Breakfast daily and 5 dinners included. Tons of inclusions like a private boat through the canals & islands of Venice.
DISCOVERER
EUROPEAN MAGIC 10 DAYS | 8 COUNTRIES
Visits: London, Belgium (in transit), Netherlands, Germany, Austria, Italy, Switzerland & France
IN-DEPTH EXPLORER
SIMPLY ITALY 12 DAYS | 2 COUNTRIES
Visits: Italy, including: Rome, Sorrento, Capri, Florence, Venice, Milan, La Spezia, Pisa & Vatican City
If your client is looking to experience la 'dolce vita' of Italy, then this is the trip for them. IDEAL FOR: Cultural travelers, couples/honeymooners, foodies, art & fashion lovers, photo fanatics. ABOUT THE TRIP: All hotel stays (twin or triple-share). Breakfast daily and 4 dinners included. Tons of inclusions like a local pizza making class.
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TOP TRIPS: EUROPE
EASY PACE
GREEK ISLAND HOPPING 13 DAYS | 1 COUNTRY Visits: Greece, Including: Mykonos, Santorini & Ios
This trip is perfect for beach lovers looking to take it a bit easier and soak up the golden Grecian sun and deep blue hues of the Mediterranean. IDEAL FOR: Cultural travelers, late risers, beach lovers, foodies, and night-life seekers. ABOUT THE TRIP: All hotel stays (twin or triple-share). Breakfast daily and 4 dinners included. Tons of inclusions like a traditional traverna dinner in the Plaka area.
IN-DEPTH EXPLORER
Perfect for travelers who are limited on time but still want to see all the big Italy sites. IDEAL FOR: Cultural travelers, time-conscious travelers, couples/honeymooners, foodies and photo fanatics.
ITALIAN ESPRESSO 8 DAYS | 2 COUNTRIES
ABOUT THE TRIP: All hotel stays (twin or triple-share). Breakfast daily and 3 dinners included. Tons of other inclusions like a local pizza making class.
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Visits: Italy, including: Rome, Vatican City, San Gimignano, Florence, Pisa & Venice
DISCOVERER
MEDITERRANEAN
HIGHLIGHTS 13 DAYS | 5 COUNTRIES
Visits: Italy, Vatican City, France, Monaco & Spain
The perfect trip for first-time travelers looking to hit up all the hotspots along the Mediterranean coast. IDEAL FOR: First-time travelers, cultural travelers, art & architecture lovers, photo fanatics. ABOUT THE TRIP: All hotel stays (twin or triple-share). Breakfast daily and 4 dinners included. Tons of inclusions like a guided tour of the Sistine Chapel.
IN-DEPTH EXPLORER
SPANISH SPREE 14 DAYS | 2 COUNTRIES
Visits: Spain & Gibraltar, including: Madrid, Bilbao, Pamplona, Barcelona, Ibiza, Granada, Seville & Cordoba
A perfect trip for a more experienced traveler looking to truly immerse themselves in the culture of Spain. IDEAL FOR: Cultural travelers, foodies, party lovers, architecture lovers. ABOUT THE TRIP: All hotel stays (twin or triple-share). Flight from Barcelona to Ibiza (Summer Itinerary). Breakfast daily and 4 dinners included. Tons of inclusions like a guided tour of the Royal Palace of Madrid.
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TOP TRIPS: ASIA DISCOVERER
ASIAN ADVENTURE 16 DAYS* | 3 COUNTRIES
Visits: Thailand, Laos & Cambodia
A great trip for travelers who are looking to see a lot of Asia in a two week period. IDEAL FOR: Culturally curious travelers, spiritual seekers, history buffs, and photo fanatics. ABOUT THE TRIP: Mixed accommodation stays. 2 internal flights. Breakfast daily, 2 lunches & 2 dinners included. Tons of inclusions like sunrise tour of Angkor Wat.
#3
BESTSELLER
The perfect trip for beach lovers looking to relax with lots of free time to soak up the beautiful island rays. IDEAL FOR: Time & budget-conscious travelers, late risers, couples/honeymooners, and beach lovers. ABOUT THE TRIP: All hotel & bungalows stays (East). All resort stays (West). 3 ferries. Breakfast daily & 2 dinners included.
EASY PACE
THAI ISLAND HOPPER EAST / WEST
9 DAYS | 1 COUNTRY Visits: Thailand, including: Koh Samui, Koh Tao, & Koh Pha Ngan or Phuket, Koh Phi-Phi & Krabi
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*Departures after April 2017
IN-DEPTH EXPLORER
JAPAN UNRIVALLED 13 DAYS | 1 COUNTRY
Visits: Japan, including: Tokyo, Hakone, Takayama, Hiroshima, Kyoto, Wakayama & Osaka
The perfect mix of modern and traditional Japan for the more experienced traveler. IDEAL FOR: Culturally curious travelers, city lovers, foodies, history buffs, karaoke fanatics. ABOUT THE TRIP: Hotel & Special Stopover Stays. Breakfast daily and 2 dinners included. Tons of inclusions like a Buddhist guesthouse stay.
Ideal for more experienced travelers looking to explore all that the beautiful coastal country of Vietnam has to offer. IDEAL FOR: Culturally curious travelers, active travelers, foodies, history buffs, water lovers. ABOUT THE TRIP: All hotel & guesthouse stays. 3 internal flights. Breakfast daily, 3 lunches & 2 dinners included. Tons of inclusions like an overnight Halong Bay cruise in a traditional junk boat.
IN-DEPTH EXPLORER
VIETNAM EXPERIENCE 12 DAYS | 1 COUNTRY
Visits: Vietnam, including: Mekong Delta, Ho Chi Minh City, Nha Trang, Hoi An, Hue, Halong Bay, & Hanoi Everything Contiki | .29
TOP TRIPS: LATIN AMERICA
IN-DEPTH EXPLORER
INCA PANORAMA 11 DAYS | 1 COUNTRY
Visits: Peru, including: Lima, Arequipa, Colca Canyon, Puno, Machu Picchu & Cusco
Perfect for the active traveler who is interested in learning all about the ancient Incan civilization. IDEAL FOR: Active travelers, culturally curious travelers, history buffs, & nature lovers. ABOUT THE TRIP: All hotel stays (twin-share). 1 internal flight. Breakfast daily, 1 lunch (on trekking option) & 3 dinners included. Choice of Inca Trail Trek or train to Machu Picchu. Tons of inclusions like an island boat trip to Lake Titicaca. IN-DEPTH EXPLORER
This trip is perfect for a traveler who is limited on time but wants to see as much of Peru as possible. IDEAL FOR: Active travelers, culturally curious travelers,
ANDES & AMAZON HIGHLIGHTS 8 DAYS | 1 COUNTRY
time-conscious travelers, & nature lovers. ABOUT THE TRIP: All hotel & Contiki Special Stays (twinshare). 2 internal flights. Breakfast daily, 2 lunches (or 3 on trekking option) & 4 dinners included. Choice of Inca Trail Trek or train to Machu Picchu. Tons of inclusions like our Amazon Rainforest Jungle Ecolodge.
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Visits: Peru, including: Lima, Jungle Lodge, Cusco, Sacred Valley, Aguas Calientes & Machu Picchu
IN-DEPTH EXPLORER
COSTA RICA UNPLUGGED 14 DAYS | 1 COUNTRY Visits: Costa Rica, including: San José, Tortuguero, Sarapiqui, Arenal, Playa Tamarindo, Monteverde & Manuel Antonio
The perfect trip for the oudoorsy traveler who is looking to experience the 'pura vida' lifestyle. IDEAL FOR: Active travelers, culturally curious travelers, nature lovers, & coffee lovers. ABOUT THE TRIP: All hotel & Contiki Special Stays (twinshare). Breakfast daily, 2 lunches & 7 dinners included. Tons of inclusions like a Costa Rican coffee making tour. Have a client short on time? We have 2 shorter Costa Rica trips to choose from: : 7-DAY CANOPIES & CABANAS and 9-DAY PURA VIDA.
IN-DEPTH EXPLORER
ULTIMATE INCA TRAIL 8 DAYS | 1 COUNTRY
Visits: Peru, including: Cusco, Sacred Valley, Inca Trail & Machu Picchu
The ideal trip for the active traveler looking to cross the full Inca Trek off their bucket list. IDEAL FOR: Active travelers, culturally curious travelers, adventure seekers & nature lovers. ABOUT THE TRIP: Hotel (twin-share) & camping on the Inca Trail. Breakfast daily, 3 lunches & 5 dinners included. Tons of inclusions like an Incan Trail and Machu Picchu guided tour.
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TOP TRIPS: OTHER REGIONS DISCOVERER
BEACHES & REEFS +/- SAILING
AUSTRALIA This trip is perfect for the adventurous beach lover looking
15/16 DAYS | 1 COUNTRY Visits: Australia, including: Cairns, The Whitsundays, Langmorn Station, Fraser Island, Noosa, Surfers Paradise, Byron Bay, Coffs Harbour & Sydney
to explore the beautiful coastlines of Australia. IDEAL FOR: Active travelers, adventure seekers, beach lovers & nature lovers. ABOUT THE TRIP: Mixed accommodation stays (multishare). Breakfast daily, 2 lunches & 7 dinners included. Tons of inclusions like a locally guided 4WD trip across Fraser Island.
NEW ZEALAND Our most popular trip for adrenaline seekers and nature lovers who are looking to explore both islands. IDEAL FOR: Active travelers, culturally curious travelers, nature lovers & photo fanatics. ABOUT THE TRIP: Mixed accommodation stays (multishare). Breakfast daily & 5 dinners included. Tons of inclusions like a hair-raising ride on the Shotover Jet. Have a client short on time? Our 10-day ‘SWEET AS’
DISCOVERER
KIWIANA PANORAMA 17 DAYS | 1 COUNTRY
SOUTH trip is a shorter but just as adrenaline filled option. Visits: North & South Island of New Zealand, including: Auckland, Waitomo, Rotorua, Taupo, Wellington, Franz Josef Glacier, Queenstown, Dunedin & Lake Ohau Everything Contiki | .32
USA & CANADA Perfect for nature lovers who want to explore the best outdoors that Canada has to offer. IDEAL FOR: Active travelers, culturally curious travelers, history buffs, nature lovers & photo fanatics. ABOUT THE TRIP: Hotel (twin-share) & 2-night Contiki Special Stay (multi-share). Breakfast daily & 5 dinners included. Tons of inclusions like a visit to the Totem Poles of Canada's First Nations People in Stanley Park. Have a rodeo fanatic? Our early July 13-day CANADA & THE ROCKIES + CALGARY STAMPEDE option is just the ticket.
IN-DEPTH EXPLORER
CANADA & THE ROCKIES 11 DAYS | 2 PROVINCES
Visits: British Columbia & Alberta, including: Whistler, Kamloops, Jasper, Banff, Vernon & Vancouver
Perfect for the active traveler looking for the ultimate roadtrip experience. IDEAL FOR: Party lovers, culturally curious travelers, foodies, music lovers & photo fanatics. ABOUT THE TRIP: All hotel stays (twin-share). Breakfast daily & 11 dinners included. Tons of inclusions like an evening party bus tour of the famous Las Vegas strip. IN-DEPTH EXPLORER
GRAND SOUTHERN 26 DAYS | 22 STATES Visits: California, Nevada, Arizona, Utah, Colorado, New Mexico, Texas, Arkansas, Tennessee, Mississippi, Louisiana, Alabama, Florida, Georgia, South Carolina, North Carolina, Virginia, Maryland, Delaware, Pennsylvania, New Jersey & New York
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AGENT SITE
CONTIKI.COM/AGENTS YOUR ONE-STOP SHOP TO BOOKING, SELLING & LEARNING ABOUT CONTIKI ª Awesome deals for your clients ª Easy-to-use customizable promo flyers to help you sell ª Fully developed marketing materials to help create your own gifter or couple/honeymooner program ª Trip itineraries and easy search navigation that makes booking a trip a breeze ª Downloadable brochures or place your order online for physical brochures ª Manage or edit already-existing bookings ª Regional video tutorials and informational flyers ª Information about group bookings ª Answers to frequently asked questions ª Information on the Contiki Rewards agent incentive program
VISIT OUR AGENT SITE TO CHECK OUT OUR EXCITING NEW E-LEARNING AND REWARDS PROGRAMS!
ContikiU is our new e-learning & specialist program where
Earn awesome rewards & incentives for your bookings with
you can earn benefits while getting Contiki certified for
our new ContikiRewards program.
completing our online, interactive training modules.
Everything Contiki | .34
HOW TO MAKE A CONTIKI BOOKING
1O EASY STEPS Simply follow these 10 steps and remember; keep calm and get your Contiki on. If you have any questions, our Contiki Specialists are here to help. Give them a call at 1.877.CONTIKI seven days a week.
1
2
3
Find your Contiki client. Need help?
Ask qualifying questions to identify your client’s travel style so that you can find their perfect trip.
Recommend one of our 250+ trips that suits your client’s style and bucket list desires.
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5
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Sign into the agent site at contiki.com/agents.
Enter the desired trip name or region using our easy search navigation to view a list of available trips and departures.
Determine the departure date that works best for your client.
Don’t have a login? Register by using your agency’s IATA or CLIA number.
7
8
It’s always a good idea to recommend an Explorer Package
Book international flights with us! You can book online or over the phone. We offer competitive rates and frequent air promotions. Plus, all your client needs to lock in their seat is a $350 air deposit and they can make payments up until 45 days prior to departure*.
(2-4-night city packages) or pre/post nights when booking your client. Learn more booking tips on p. 36.
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10
Book with a $200 deposit, hold your client’s space online, or give us a call and one of our Contiki Specialists can help you. If your client isn’t ready to commit, select HOLD instead of BOOK. We will courtesy hold your client's space at no obligation for 72 hours as long as it is more than 45 days prior to departure. For more tips, see p. 36.
Need to edit the booking? View your bookings using a “My Bookings” functionality*.
*Restrictions apply. | contiki.com/agents | 1.877.CONTIKI
Please note: you cannot add travel insurance after final payment is made or outside of two weeks from the original deposit date.
Everything Contiki | .35
BOOKING TIPS We recommend booking your client on a “definite” departure status trip especially when not booking airfare with Contiki. If you do not book airfare with us and a non-definite trip is rescheduled, your client will most likely incur change fees, which are enforced by the airline companies and outside of our control. When you book your client's airfare with us, all that's needed to secure their spot is a $350 air deposit and payments can be made up until 45 days prior to departure*. Also, if a non-definite tour is rescheduled, Contiki will cover the change fees if your client books an alternate trip.* Traveler names on the booking must match their passport exactly. Also your client’s passport must have at least 6 months validity after their return date. We always recommend booking your client an Explorer Package (2-4 night city packages) or pre/post-nights so they can rest up from jet lag and explore the gateway city more. We offer Explorer Packages and pre-/post-nights in many destinations (such as London) and these are available to book online or over the phone. The world is uncertain; we recommend all travelers purchase comprehensive travel insurance and Contiki offers great, commissionable rates through Aon Affinity. In order to purchase travel insurance through Contiki, it must be added to your client’s booking before final payment is received and within two weeks of the original deposit date. If your client chooses to purchase travel insurance on their own, we strongly recommend that the insurance covers cancelation, personal liability and loss of personal property. It is each traveler’s responsibility to acquire any visas prior to departure. We recommend visiting visacentral.com/contiki for all their visa needs. To help us, and you, deliver a seamless experience from start to finish, all travelers need to register their trip prior to departure at contiki.com/TripRegistration. Registration is easy and only takes a few minutes. You help your client complete this over the phone, if you prefer. Your client’s travel documents will be mailed to the address/email address we have on file, so be sure to specify where you want the travel documents sent at the time of booking or, if you prefer, we can send e-documents.
SOME QUICK TIPS ABOUT ACCOMMODATION STYLES: ª Multi-share accommodations are separated by gender. ª Special Stays with multi-share accommodations aren’t always en-suite; travelers
should bring their own toiletries and a towel on High Energy & Camping trips. ª Village stays on High Energy and Camping trips require minimal meal prep. Everything Contiki | .36
FAQS
Q: How much luggage can my client bring? A: Luggage requirements are restricted to 1 reasonable-sized, non-expanding suitcase size up to 29" × 20" × 10" at a max weight of 44 lbs. We recommend that your client carry 1 small backpack/day bag, at a max weight of 8 lbs, that they can bring on the coach with them.
Q: Is there an extra charge for solo travelers? A: If your client is planning on traveling alone, let them know that nearly half of our travelers go solo. So really, they aren't alone. Also, if they don’t want to pay extra for a single room, we can set them up with a same-sex roommate at no extra charge. Or, if they prefer the privacy of their own room, we can do so on trips with hotel accommodations (if available) for an additional surcharge which varies by trip.
Q: What if my client is under 18 or over 35? A: Our trips are designed exclusively for 18-35 year olds only. Your client can travel on a Contiki trip as long as they are 18-35 on the first day of the tour. For travelers outside this age range, we recommend another member of the TTC Family of Brands.
Q: What does "definite" departure status mean? A: Contiki has designated a large number of trips as Definite Departures. These are guaranteed to operate except under circumstances beyond our control. We are continually updating trips with Definite Departure status throughout the year to ensure that the vast majority of our departures operate as scheduled.
Q: What are optional activities and can my client pay for them in advance? A: Optional activities allow your client to experience the best the destination they’re visiting has to offer! All of the optionals available for each trip can be found on contiki.com/agents. Our optionals do cost extra and can only be purchased on the trip through the Trip Manager. Please advise your client that payment for optionals is paid in local currency or via credit card in Europe, Australia, New Zealand, and USA.
Q: What happens to my client's courtesy hold after 72 hours? A: If your client does not put a $200 land deposit on the trip being held within the 72-hour window, their spot will be forfeited at no charge.
Q: My client's trip was rescheduled. What does this mean and what do I do next? A: Sometimes, Contiki must reschedule a trip if there are not enough travelers to provide your client with the social Contiki experience they're expecting. In the rare instance this occurs, give us a call and we will provide you with other options. If your client’s flights are booked with us, we’ll cover the change fees if they book an alternate trip.*
Q: Why can't I book more than one trip online for my client? A: Currently, you can only request to add a 2nd trip to your online booking. You will need to speak with a Contiki Specialist to actually book a 2nd trip and receive the multitrip discount.*
Q: How can I order brochures for my store? A: Order brochures for your store online at contiki.com/agents or contact your Regional Sales Representative.
Q: What is freedom guarantee? A: Travel plans can change which is why we’ve introduced The Freedom Guarantee program. Made up of two parts: your client can change their trip for zero fees* or use FlexDeposit to rollover (or transfer) their $200 land deposit* if they run into the unfortunate situation of having to cancel their trip. Saving that canceled sale has never been easier! *Restrictions apply. | Contiki.com/agents | 1.877.CONTIKI
Everything Contiki | .37
REACHING MILLENNIALS
Everything Contiki | .38
HOW TO REACH MILLENNIALS
AFTER ALL, THEY ARE THE FUTURE Don’t have millennial clients? Don’t worry, here’s everything you need to know. From tapping into the millennial market through social media to targeting millennials through event activations – We have the tools to help you sell!
FUN FACTS* ABOUT MILLENNIALS
OFFICIALLY OUTNUMBER BABY BOOMERS AS AMERICA’S #1 GENERATION
ARE ABOUT 83+ MILLION STRONG WHICH EQUALS 25% OF THE US POPULATION.
$200 BILLION SPENDING POWER STRONG - 2.5 MILLION CURRENTLY HAVE A HOUSEHOLD INCOME OF $100,000+
75% USE SOCIAL NETWORKS AND 5 OUT OF 6 CONNECT WITH COMPANIES ON SOCIAL MEDIA NETWORKS
SPLIT INTO TWO GROUPS OLDER: 1977–1985 YOUNGER: 1986–1995
85%+ OWN SMARTPHONES AND TOUCH THEIR SMARTPHONES ABOUT 45 TIMES PER DAY
66% FOLLOW A BRAND ON TWITTER
*Sources: U.S. Census Bureau Estimates, 2015; Nielsen Reports, 2013 & 2014; SDL Study, 2014
24% OF MILLENNIALS SPEND THEIR DISCRETIONARY INCOME ON TRAVEL
Everything Contiki | .39
TARGET ON SOCIAL Even if you’re not the most socially inclined, we have tips and tricks to help you build your social following. From how to talk to millennials, to becoming a social butterfly on Twitter, to creating a content calendar – #WeGotYou
HOW TO TALK TO THEM ON SOCIAL MEDIA
PROVIDE EXCELLENT CUSTOMER SERVICE
GET SOCIAL! TWEET INSTANT REPLIES, OPINIONS & DEALS
USE PICTURES & YOUTUBE VIDEOS
HOW TO EVOLVE ON TWITTER & BECOME A SOCIAL BUTTERFLY
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USE HASHTAGS
ª Hashtags allow you to see conversations with a particular
hashtag to engage. Example: #travel #traveltuesday and #ttot (travel talk on twitter) are great places to start.
GROW A FOLLOWING
ª Follow people who utilize the #travel hashtag and have a
significant following. ª Retweet (RT) and @reply people who post interesting
ª Use hashtags when sharing content. Example: Posting a
picture of Venice with a deal? Use: “I have a great #deal on #travel to #Venice!”
content. People like @contikiUSA. ª Follow a few staple twitter accounts in the travel sector:
@contikiUSA
ª Remember: Don’t put any punctuation, symbols or spaces
@lonelyplanet
in your hashtag. You can always use capital letters to
@budgettravel
emphasize multiple word hashtags.
@travelgov @TravlandLeisure
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CREATE A CONTENT CALENDAR
MONDAY
TUESDAY
WEDNESDAY
THURSDAY
FRIDAY
SATURDAY
SUNDAY
Push out #traveldeals
#traveltuesday Spotlight a fun destination
Share content like interesting articles, videos, or pictures
#TBT (Throwback Thursday) Share an old travel picture with a fun fact
Push weekend deals
Retweet (RT)
Share a #travelmemory
Everything Contiki | .40
REACH THROUGH EVENTS Millennials are very active so you are going to need to get out there and find them. What better way than through an event activation? Here are some tips to get you going.
CREATE YOUR PLAN Planning is the key to any successful event. Before game day, ask yourself these following questions so that you’ll be prepared!
WHAT'S MY
WHO'S MY
WHAT'S MY
WHAT SHOULD I
BRING?
CALL TO ACTION?
Young Professionals
$ Local Businesses
Pop-Up Displays Stands
Drive Traffic to My Booth
College Students
$$ College Campuses
Flyers
Book Now for a Discount
Increase Email Sign Ups
Alumni
$$$ Expos
Swag Items
Sign Up/Follow Me for Free Swag
Increase Social Media Followers
Couples/Honeymooners
Giveaways
Sign Up/Follow Me to Win
GOAL?
AUDIENCE?
Brand Awareness Immediate Sales
BUDGET?
WHAT'S MY
FIND LOCATION Now that you have your plan, determine the location that best fits your needs. ª Types of events: Grad fairs, study abroad fairs, alumni associations, back-to-school, career
COLLEGE CAMPUS
fairs, or tabling at high traffic areas ª Who you’ll reach: Graduating seniors, soon-to-be-grads, alumni, or young professional staff
LOCAL BUSINESS
ª Types of events: Traveler meet-ups, travel talks, travel nights, or social events
EXPOS & SHOWS
ª Types of events: Travel shows, bridal expos, lifestyle expos, SXSW
ª Who you’ll reach: Young professionals, students, or couples
ª Who you’ll reach: Young professionals, couples/honeymooners, young travel enthusiasts
TIPS ON MAKING YOUR EVENT SUCCESSFUL Reach a wider audience by inviting an industry expert to speak.
Attract traffic to your event with free swag. Use an event #hashtag.
Stand out from the crowd with a trip giveaway or gift certificate. This is great for data acquisition at larger events.
Have a limited budget? Try a co-op with Contiki. Email sales@contiki.com.
To learn more, check out our how-to series at contiki.com/reach-millennials. This series was created exclusively for you, the travel agent. Everything Contiki | .41
GROUP BOOKINGS
WHY CONTIKI FOR YOUR GROUP? WE SAVE YOU TIME & YOUR CLIENT MONEY. Our mission is simple; to help alleviate the hassle of travel planning so you and your group don't have to worry about all the little details. Plus, with Contiki, your group will have a dedicated Trip Manager and Driver who knows every single detail of each destination, taking the stress and guesswork out of travel so that the group can focus more on making every moment count. Whether you're looking to block space on a scheduled departure or for a completely customized trip. Contiki Groups is here to help. From selecting the perfect trip (250+ to choose from) to personalizing an itinerary, we make traveling easy, fun and hassle-free.
Everything Contiki | .42
BLOCKED SPACE VS. CUSTOM GROUPS WHICH OPTION IS RIGHT FOR YOUR GROUP? Contiki takes groups around the world to the most exciting destinations. We are here to help make traveling easy, fun, and hassle-free. Have a group of 20 or less between the ages of 18-35 and your clients don't mind traveling with other Contiki enthusiasts? Try blocking space on a scheduled departure. Looking for more exclusivity and age flexibility for your group of 20+? Opt for a custom group.
CUSTOM GROUPS NEXT STEPS In order to help us help you, please be specific in exactly what services you require and would like included in your quote. Here are some trip elements to keep in mind when preparing your specifications for your quote request.
ITINERARY
SIGHTSEEING
FOOD
We suggest allowing ample time between stopovers. Consider some 2-3 night stays. We can always help with itinerary planning once you provide us with the basic outline. TIP: Save time by using an existing scheduled departure for your basic outline.
We recommend including a city introduction tour at all overnight cities. TIP: If you would like more sightseeing inclusions, ME Time optional activites can be added to your quote.
For custom group trips, all meals are tailored to your group's specifications. Just let us know how many breakfast, lunches, or dinners you would like included. Want them all included? Just say the word.
FREE OF CHARGE
F.O.C
STANDARD INCLUSIONS
This usually applies to the Trip Leader or person who has worked at promoting/ organizing the group. Please state the number of F.O.C.'s required and whether twin-share or single-room accommodations are preferred.
We include the following as standard: A professional experienced Trip Manager, all transportation while traveling & a dedicated Driver, all service charges & taxes for hotels & restaurants (where we provide meals), and all port & hotel transfers.
ACCOMMODATIONS
Your quote will be based on 3-star tourists hotels with twin-share accommodations. If you are looking for something different, please include those details in your quote request.
For questions or inquiries, email us at groups@contiki.com or visit contiki.com/groups to download forms. Everything Contiki | .43
BLOCKED SPACE PERFECT FOR UNIVERSITIES & ORGANIZED GROUPS OR CLUBS. For groups of 20 or less who are all between the ages of 18-35 and don't mind traveling with other Contiki enthusiasts. Have a group that's perfect for a blocked space trip? Simply check out our trips at contiki.com/agents or in one of our brochures and pick the departure date that works best for your group.
$50 MEMBER BENEFIT As a thank you for choosing Contiki, each member of your group will receive a $50 Optional Excursion Voucher in their booking documents. What’s an Optional Excursion Voucher? It’s basically Contiki cash that your client can use towards once-in-a-lifetime experiences (“ME Time Optionals”) while on their trip! Experiences like kayaking through the Peruvian rainforest or a gondola ride in Venice.
MARKET OFFERS Don't forget to visit contiki.com/agents to see what current offers we have available.
FAQS Q: How long can Contiki block or hold a group space on a scheduled departure? A: With a contract, we can hold space from 60-90 days prior to the departure date (depending on the region). A $200 per person land deposit is required to reserve space.*
Q: Are there age restrictions? A: Contiki’s scheduled departures are solely for young travelers between the ages of 18-35 (on the first day of travel). If you have a group of 20+ travelers under the age of 18 (but over the age of 13), a custom group trip can be arranged.
Q: Can the departure date or itinerary of a scheduled departure be changed for my group? A: Unfortunately no. The departure dates and day-to-day itineraries for scheduled departures are set and cannot be changed. There are lots of departure date options to choose from and tons of free time built into our itineraries for your group to explore (or do other activities) on their own.
Q: What’s included? A: All scheduled departure trips include accommodations, daily breakfast, some dinners, a dedicated Trip Manager & Driver, transportation on a modern airconditioned coach (most with WiFi & power outlets), sightseeing in all major cities & tons of special inclusions (like line skipping). Check out our brochure or contiki.com/agents for full trip itineraries & inclusions. For questions or inquiries, email us at groups@contiki.com or visit contiki.com/groups to download forms. Everything Contiki | .44
*Restrictions apply.
CUSTOM GROUPS MORE AGE, GROUP SIZE & ITINERARY FLEXIBILITY. Our custom group adventure are for groups of 20+, who are all between the ages of 13-35 and are looking for more flexibility (be it age requirements, itinerary, or departure date). Contiki has worked with many High Schools, Universities, Colleges & special interest groups to customize the perfect itinerary for their needs. Have a group that fits the bill? Simply, let us know what your group is looking for. We will take your travel schedule, budget, group size and special requirements into consideration to create an option best suited to your needs.
FAQS Q: How long can Contiki hold custom group space? A: A custom group quote is valid for two weeks. A non-refundable $500 is required to reserve space and lock in your quoted price.
Q: Can we get a breakdown of the number of meals that are included in the itinerary? A: Of course. Just let us know how many breakfast, lunches, or dinners you would like or if you would like to include all meals.
Q: Are the quotes based on single or twin-share accommodations? A: Quotes are based on twin-share accommodations unless otherwise requested. Please let us know if you require single, triple, or multi-share accommodations.
Q: Is travel insurance mandatory? A: Yes and no. Travel insurance is strongly recommended for all Contiki trips. You can purchase travel insurÂance through Contiki for an additional fee, per person, or through a 3rd party company.
CUSTOM GROUP REQUIREMENTS: ALL TRAVELERS MUST BE BETWEEN THE AGES OF 13-35 (ON THE 1ST DAY OF TRAVEL): 1 chaperone to every 10 passengers ages 13-17. There is no age restriction for chaperones. MINIMUM OF 20 PASSENGERS REQUIRED FOR ALL REGIONS. COACH SIZE LIMITATIONS BY REGION: Maximum of 51 passengers on coaches in Europe, Australia, New Zealand, and USA & Canada (if you have a larger group, we can always add another coach). Maximum of 30 passengers on groups in Asia & Latin America. PAYMENT: A non-refundable $500 deposit is required to book your custom group space. This $500 deposit locks in the quoted price (final payment in full for the group is due 60 days prior to departure). LAND COMPONENT IS BASED ON NET PRICING. GROUP AIRFARE TO & FROM YOUR TRIP STARTING/ENDING LOCATION CAN BE QUOTED IF REQUESTED.
For questions or inquiries, email us at groups@contiki.com or visit contiki.com/groups to download forms. *Restrictions apply.
Everything Contiki | .45
CONTIKI CARES Powered by
THE TREADRIGHT FOUNDATION WAS SET UP IN 2008 BY THE TRAVEL CORPORATION (TTC) AS A NOT-FOR PROFIT AND, TO DATE, HAS SUPPORTED SOME 40 SUSTAINABLE TOURISM PROJECTS WORLDWIDE. Working to ensure the environment and communities visited by their family of brands remain intact for centuries to come. Contiki is part of the TTC family, and Contiki Cares was born out of our desire not only to support and maintain the values and ethics of the TreadRight Foundation, but also to ensure we are doing all that we can to support projects that resonate directly with us, and leading the way in showing travelers how to step lightly on the planet. TreadRight is our older, wiser sister on all things sustainability, and our guiding force in seeking to make the world a better, more interconnected place.
CONNECT
Don't miss a beat or a sale! Stay connected with Contiki to be in-the-know on all things millennial travel.
VISIT OUR AGENT SITE:
CONTIKI.COM/AGENTS FOR HELPFUL SALES TOOLS, TRAININGS, TRICKS OF THE TRADE OR TO MAKE A BOOKING.
CALL:
EMAIL:
FOLLOW US:
1.877.CONTIKI to make a booking or ask questions.
sales@contiki.com or contact your Regional Sales Rep for an in-depth training or marketing plan.
Follow us on our social media
twitter.com/contikiUSA
facebook.com/contikiUSATravelAgents
channels to stay in-the-know or continue the travel conversation.
youtube.com/contiki
WE EXIST TO CONNECT YOUNG TRAVELERS TO THE TIME OF THEIR LIVES. EVERY MOMENT COUNTS.
Contiki is part of The Travel Corporation family of brands. What does that mean? In short, it means that we know what we're doing. Every year we take over 2 million travelers to 70 different countries across 30 of our award-winning travel brands. Our company isn't run by a faceless board of executives but instead by a family who care deeply about the safety of their travelers and providing incredible experiences and value. We are financially secure, experienced beyond a f a m i ly o f br a n d s
belief, and we won't tie your clients down with a strict cancelation policy in case plans change.
VISIT TTC.COM Everything Contiki | .47
CONTIKI.COM/AGENTS