Frequently Asked Questions & Support Manual (Truscont Copy Protection)
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Table of Contents: 1. Nothing happens when inserting the DVD.(Page 1) 2. Administrator rights issues .(Page 1) 3. OTP Driver fails to install – manual installation (Page 1) 4. Protected files do not open, or open scrambled. (Page 1) 5. Disc is unreadable or appears to be blank. (Page 2) 6. Blue Screen or other crash during disc startup or use of protected files 7. Unsupported document or corrupt file. (Page 2) 8. OTP Product Triggers False Alarms in Anti-Virus and/or Anti-Spyware. (Page 2) 9. End users cannot print a protected PDF file on Adobe Reader X. (Page 3) 10. Print settings must be set to “Print Directly to Printer” (Page 4) 11. OTP TrusCont Copy Protected DVDs are compatible with both Windows 7, 32 and and 64 bit computers. (Page 5) 12. OTP TrusCont Copy Protection is Windows specific. (Page 5) 13. Windows 8 - Will OTP software work on Windows 8? (Page 5)
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OTP DVD – TrusCont Copy Protection - Frequently Asked Questions 1.
Nothing happens when inserting the disc to the computer. The Autorun feature on your computer may be turned off. Follow these instructions to manually start the disc: a. Click start -> Computer b. Locate the drive letter of the drive in which your disc is inserted c. Right click the driver letter and then select ‘Explore’ d. Locate and double click the file “Runme.exe”
2.
Administrator rights issues. Running protected discs under restricted accounts. OTP TrusCont protected discs require local administrator rights for the first run. Once an OTP TrusCont protected disc was successfully ran on a computer any OTP protected disc run on the specific computer even under restricted accounts. a. Login using an account with local administrator privileges b. Make sure you login to the computer with a local administrator, not a domain administrator or a domain user. A domain administrator is not necessarily also a local administrator. c. Insert / connect the medium containing the protected content to the local computer and wait for the content to launch. If it doesn’t launch automatically, browse the medium and manually run the OTP TrusCont Launcher application (typically named Runme or Runme.exe) d. Restart the computer e. You can now login using any account and use the protected content.
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OTP TrusCont Driver fails to install – manual installation In case you are certain that you are logged in using a local administrator account and the software still returns a message requiring you to login as administrator you may try installing the OTP TrusCont driver manually: a. Click Start->Run b. Type command: %temp% c. Press Enter d. Locate the file tccp.inf e. Right click and select install f. Start the disc
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Protected files do not open, or open scrambled Protected files are encoded and cannot be opened unless the OTP TrusCont software (runme.exe) is running in the background. The rume.exe is configured to run automatically when the disc is inserted. There are 2 possible causes that prevent protected files from opening correctly: Runme.exe doesn’t run automatically, or Autorun settings turned off Refer to section 1 for instruction on manually running runme.exe Runme.exe fails to run A software conflict or other error may prevent the runme.exe from running or functioning properly. An error message will not necessarily appear. Please do the following: a. Send an email to OTP support (support@otpubs.com ) with a detailed description of the behavior you experience (e.g. inserted disc, Splash screen appears, tried to open file <filename>, got an error message xxxxxxx, ect.)
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. b.
Attach to the email the OTP log files. To get the log files please do the i. Click Start->Run ii. Type command: %temp% iii. Press Enter iv. Locate the files “tccp.log” and “tccp2.log” and attach to the email
following:
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Disc is unreadable or appears to be blank Your disc may be defective. Please contact your vendor for a replacement disc.
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Blue Screen or other crash during disc startup or use of protected files Blue screens and crashes may be cause by various reasons. In most cases it is caused hardware failures, incompatible drivers or software conflicts which are not related to OTP copy protection products. To determine if the crash is caused by OTP and get a remedy please do the following: a. Send an email to OTP support (support@otpubs.com ) with a detailed description of the crash – at what stage you encounter the crash and the steps that lead to the crash (e.g. inserted a disc, splash screen appeared, got crash message xxxxx) b. Attach to the email the OTP log files. To get the log files please do the following: i. Click Start->Run ii. Type command: %temp% iii. Press Enter iv. Locate the files “tccp.log” and “tccp2.log” and attach to the email OTP will examine the log files and determine if the crash was caused by OTP TrusCont software. If yes, additional information may be required by OTP support team in order to find a remedy. In case the problem is caused by OTP software OTP support team will guide you to the resolution.
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Unsupported document or corrupt file. Please ensure that you have Adobe Acrobat Reader or Adobe Acrobat installed on your computer AND that Acrobat is associated with that file type. To check this right click on any PDF file, select properties and check that Adobe Acrobat Document is showing next to type of file. Under that you will be able to select what software is used to open that file. We recommend that you select Adobe Acrobat or Adobe Acrobat Reader.
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OTP Product Triggers False Alarms in Anti-Virus and/or Anti-Spyware. Most Anti-Virus software nowadays utilize heuristic technologies that are supposed to make “educated guesses” on potential threats even if a concrete one is not detected. Heuristic technologies can enhance security but often trigger false alarms. False alarms usually go away in less than a month following a virus definition update from your anti-virus software company. To eliminate the possibility of a real threat you may use the “Virus Total” service (http://www.virustotal.com/). Virus Total scans files with dozens of anti-virus software and therefore returns much more reliable results than just scanning with a single anti-virus. Go to the Virus Total website and upload the suspected file for scanning. Most uninfected files may
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. trigger false alarms in a few anti-virus software. Infected files will trigger alarms in dozens if not all anti-virus software scanned by Virus Total. The current workaround for this issue is disabling the Anti-virus or disabling its heuristic features prior to using your OTP product. 10.
End users cannot print a protected PDF file on Adobe Reader X even though print restrictions were not applied.
This is a known issue in current versions of TrusCont copy protection products. This is a temporary workaround that end users can utilize in order to enable printing: a. Remove any TrusCont protected discs and flash drives from the computer. b. Close all Adobe reader windows. c. Open Adobe reader and go to the Edit -> preferences drop down menu d. Under the ‘General’ settings – clear the “Enable Protected Mode at startup” option, click OK and then restart Adobe Reader. e. You will now be able to print protected document that are allowed to be printed.
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. 11.
Print settings must be set to “Print Directly to Printer”, not “Spool Print Jobs”. Since this copy protection does not allow the data to be saved to a file the print job fails. The settings are a bit different for each printer driver so I exact instructions are not possible but here is an example:.:
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a.
Click the start button
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Select ‘Devices and Printers’
c.
Right click the printer and select ‘Printer properties’
d.
Browse the various options and locate the spool settings. One example looks like
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OTP TrusCont Copy Protected DVDs are compatible with both Windows 7, 32 and and 64 bit computers.
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OTP TrusCont Copy Protection is Windows specific. It is possible to run the OTP DVDs on Macs with Intel processors, running Windows via a third party Virtualisation Software like VMware or Parallels Desktop but the best Mac option is to run Windows via Boot Camp.
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Windows 8 - Will OTP software work on Windows 8? OTP discs contain a copy protection system which may cause compatibility problems when used on Windows 8 operating systems. Limited testing has taken place with the result that the software worked on our Windows 8 test systems. However, this may not be the case for other users of OTP software. For this reason a patch has been created which will update Windows 8 computers to enable running of OTP discs. Please use the link below to download the patch if you are experiencing usability problems. The patch will be an executable file. With the OTP disc in your drive simply run the file â&#x20AC;&#x201C; it should initialise your system for use with the protected disc and launch the OTP application. You should only need to do this once. After, simply run the disc as usual.
Link to Patch: https://www.dropbox.com/sh/37e34rq41i6sgza/QgrEjrJ1yq
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