Africa outlook issue 21 by Outlook Publishing

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The Majwe Mining Joint Venture brings international experience and knowledge to Botswanaâ&#x20AC;&#x2122;s richest diamond mine InVEStMEnt proFIlE 18 Africa Outlook takes an inside look at Ugandaâ&#x20AC;&#x2122;s business and investment potential

upd 78 We find out what makes UPD the leading healthcare supplier in Southern Africa

tIgo cHAd 54 Tigo has become the largest mobile network in Chad, according to subscriber numbers

NU-LiNE 102 Nu-line is able to beat the competition to the punch without compromising on quality, efficiency or design of elevators

AFrIcA outook ISSuE 21 A l S o t H I S I S S u E : M r S o I l | B r o l l p r o p E r t Y g r o u p | I S o n B p o

Energizer, a global leader in dynamic business of providing portable power geared toward the new digital age, offers a full portfolio of products including the Energizer速 MAX premium alkaline brand; Energizer速 Ultimate Lithium; Energizer速 Advanced; Hearing aid batteries; Speciality batteries and Nickel Metal Hydride (NiMH); Rechargeable batteries and chargers. Energizer also offer a full range of torches for all needs. These torches are guaranteed for life. Energizer continually helps to bring consumer insight and innovation to these important household devices.

W E L C O M E Safeguarding the Future Stability of African Infrastructures For the past few years, the African continent has seen a surge in productivity which in turn, has increased the focus on ensuring the appropriate social and economic infrastructures such as pertinent road networks, housing and communication systems are in place to see it do well. Subsequently, various leading companies - both indigenous and foreign investors are making their mark to contribute to the economic outlook of subSaharan Africa. Our cover feature, Majwe Mining, is one such company who draw on their strength as an international Joint Venture Company in order to provide a substantial contribution to Botswana’s GDP. Project Director Rod Fraser explains that such large scale contract mining is a relatively new concept in the country which will plough much needed employment and business into the country. Their continuous contribution via CSI projects demonstrates the Joint Venture giant’s desire to directly impact Botswana’s infrastructure. Technology also plays a crucial part to modern infrastructures across not just Africa but the world. With the arrival of optical fibre expected in Chad next year, Tigo Chad understand that in order to maintain a strong presence in the country, they must be able to diversify their product offerings to cover the demanding needs of customers in the new tech generation. Building on the indigenous theme, the front of the magazine takes a closer look at the recent African Development Forum, which points towards the realisation of a self-sustaining and indigenous trade environment in Africa, without the need for quite as much foreign investment in the future. In order to be able to achieve this, the establishment of sustainable power infrastructures will be vital. This month’s investment profile takes a look at Uganda, whose political stability and strong commitment by the government to the private sector makes it a prime location in East Africa for successful long term investment, which should not be ignored as the area Emily Jarvis continues to develop. Acting Editor, Outlook Publishing Enjoy reading this month’s issue!

Editorial Acting Editor: Emily Jarvis emily.jarvis@outlookpublishing.com

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Managing Director: Ben Weaver ben.weaver@outlookpublishing.com Chairman: Mark Weaver Contact Africa Outlook / UK 22 Wensum Street, Norwich, UK, NR3 1HY Sales: +44 (0) 1603 559 145 Editorial: +44 (0) 1603 559 152 Fax: +44 (0) 1603 559 553 Africa Outlook / SA The Colosseum, First Floor, Century Way, Century City, Cape Town, 7441 Tel: +27 (0) 21 527 0053 Subscriptions Tel: +44 (0)1603 559 152 emily.jarvis@outlookpublishing.com

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In this issue of Africa Outlook...

R E S O U R C E S

All the latest top stories across the month from Africa

12 16

AFRICA’S INDIGENOUS TRADING FUTURE

By 2020, Africa will be trading predominantly with partners from South Africa. We explore how this impacts future foreign investor interest on the continent

GEARING UP FOR THE FUTURE - DHL INVESTS OVER 30.5 MILLION EUROS IN NEW SOUTH AFRICA FACILITIES

36 42

TIGO CHAD Building a Digital Life for Chadians

MAJWE MINING The Prince of Mines in Botswana

MRS OIL NIGERIA Strength of the Stallion

MRS Oil are a fully integrated and eﬃcient downstream player in Nigeria’s oil industry

FOVEROS MINING Diversifying to Become World-Class

Diversifying, expanding and up scaling are Foveros Mining’s plans for the future

DHL eyes South Africa as a key country for growth by investing huge sums of money into new facilities in order to cement their position in the continent

Tigo has become the largest mobile network in Chad, according to subscriber numbers

With Botswana’s diamond mining industry accounting for a huge chunk of the country’s GDP, we ask Majwe Mining where the industry is headed in the future

T E C H N O L O G Y

NEWS

INVESTMENT PROFILE UGANDA

Africa Outlook takes an inside look at Uganda’s business and investment potential

SHOWCASING LEADING COMPANIES Tell us your story and we’ll tell the world

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CASTROL SA Liquid Engineering

Castrol South Africa has been making oil since man has been making cars

TIGO GHANA A brand new experience with Tigo Ghana

CEO Roshi Motman tells us more about the launch of Tigo Music in Ghana, a ﬁrst for Millicom Africa and the Ghanaian market

ISON BPO Experience-Centric Solutions

ISON’s approach to delivery via BPO has given them an early advantage in the African markets, Global CEO Pravin Kumar tells us more

INFR ASTRUCTURE

100

MOTSENG-SELMEC Southern Africa’s Strategic Investors

Motseng strive to achieve a universal reputation for their investment acumen and industry professionalism

MANUFACTURING

L O G I S T I C S

F O O D & D R I N K

116

UPD (UNITED PHARMACEUTICAL DISTRIBUTORS) SA’s Healthcare Supply Partner of Choice

Quality Supermarkets tell us how their family business grew from a small grocery store to fully-ﬂedged shopping centres and mega stores

We ﬁnd out what makes UPD the leading healthcare supplier in Southern Africa

DHL SUPPLY CHAIN Delivering Joy, Prosperity and Trust

104

DHL are the most international company in the world with a presence in over 220 countries

H E A L T H C A R E

NU-LINE ELEVATOR PRODUCTS PTY LTD Elevating Businesses in South Africa

Nu-Line is able to beat the competition to the punch without compromising on quality, efficiency or design of elevators

C O N S T R U C T I O N

108

FLO-TEK No-one Carries Water Like We Do

Huge structural changes within Flo-Tek have cemented the company’s position in the pipe manufacturing market

112

122

PEP CLOTHING The Fabric of South Africa

Pep Clothing has been supplying garments to leading South African retailers for the past 40 years

BROLL PROPERTY GROUP Some Just See Windows, We See Opportunities

Broll has earned a formidable reputation for delivering quality, eﬀectiveness and value, serving some of Africa’s largest listed property portfolios

HUTZ MEDICAL Advancing Healthcare Technology

Over the past 40 years, the Hutz name has become synonymous with bringing high quality, intricate design and product practicality to South Africa’s healthcare industry

126 92

QUALITY SUPERMARKETS Home-Grown Grocers

HS JUTLEY INSURANCE BROKERS Trans-Africa Insurance Brokers

H.S. Jutley provide professionalism and integrity to their approach in delivering innovative insurance solutions

130

EVENTS

Africa Outlook highlights upcoming business events on the continent

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F o o d & D r i n k

Pick ‘n Pay Posts 35% Profit Growth JSE-listed grocer, Pick ‘n Pay, has said it is set to post an improved financial performance in the first half of the 2015 financial year despite a sluggish South African economy and tough operating conditions. Pick ‘n Pay, which is likely to publish its results early next week, said turnover is expected to grow 6.8 percent during the period under review. The sluggish growth in turnover during the period reflected an increasing financial burden its South African customers are facing and robust market competitiveness. “We are pleased however, with the improvement in our like-forlike turnover growth, which has increased to 4 percent, from 2.7 percent for the year ended February 2014. We continue to Res o u r c es

HTG-Pacific Energy to Build 1,000MW Coal Power Plant in Nigeria Chinese consortium HTG-Pacific Energy has signed a Memorandum of Understanding with the Nigerian Government for the exploitation and mining of the Ezinmo Coal Bricks in the country’s coal-rich eastern state of Enugu. Nigerian authorities say the MoU will be followed by a Power Purchase Agreement (PPA) that would authorise the investors to build a 1000 megawatt coal power generating plant. Nigeria, richly endowed with vast natural resources, is exploring diverse means of power generation to solve country’s gross power supply deficits. The country last year privatised its state-owned hydropower and

support our customers both by keeping our price increases below food CPI and by investing to improve the shopping trip,” it said in October. “Sustained improvement in financial control and operating efficiencies are driving the profit growth, as Pick n Pay steadily becomes a more effective and productive business,” it added. Pick ‘n Pay said headline earnings a share would increase by between 25 and 35 percent while earnings a share

would surge by between 30 and 40 percent. South African companies use earnings a share and headline earnings to measure profitability. “Good expense control and improving operational efficiency is strengthening the capacity of the business to deliver on its strategic focus, which remains that of customer-driven and sales-led growth,” it said. gas-fired power plants, to leverage on the business expertise of private investors to boost the productiveness of the plants. Nigeria has also opened its arms to investors interested in exploring other forms of energy generation, with recent deals for a 50 megawatt solar station struck. The coal deal with HTG-Pacific is seen as a means of utilising the abundant coal reserves which the Nigerian government says is capable of generating up to 30 percent of the country’s energy needs environmentalfriendly clean technology. Nigeria’s Vice President Namadi Sambo, who represented the President at the signing of the MoU with the Chinese consortium, said the plant would complement other public and private driven electricity projects as well as improve the power supply of the host state and the eastern region as a whole.

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A u t o m o bi l es

F i n a n c e

Asia Auto Dealer Geely Eyes Tanzania Market

China’s top auto dealer and a listed member of Fortune 500 Company, Geely Holding Group, has indicated an interest in penetrating the Tanzanian automobile market with the overall intention of extending its African footprint. “Africa is the best market that our company have interest in introducing our ranges of cars,” said Ash Sutcliffe, Geely’s Global Public Relations officer. The Chinese company – which started as motorcycle manufacturer in 1986 and switched to automobiles in 1997 – currently owns Volvo Cars, London Taxi Company as well as a dealership in Nairobi, Kenya where it sold around 1000 cars last year. The company will use the experience gained in Kenya and other African markets where it has operated to produce cars specific to the continent’s market. Geely currently has car models Emgrand 7, XPandino, Geely GC2, Geely GX2 and Pandino selling within Africa. It has mooted plans to expand operations in Africa’s largest economy, Nigeria by next year.

Nigerian Naira, Kenyan Shilling, Zambian Kwacha Listed On JSE The Nigerian Naira, Kenyan Shilling and the Zambian Kwacha have made their début on the Johannesburg Stock Exchange (JSE), the largest and most liquid in Africa. The South African bourse listed the three African currencies on a new foreign exchange Futures platform where they will be quoted against the South African rand. Analysts say the JSE has for years tried unsuccessfully to market itself as an entry point into African capital markets with sub-Saharan African companies preferring to list on the London Stock Exchange against Johannesburg’s, because the former is seen as a more prestigious market.

With the listing of the three currencies, JSE said it is offering exposure to African economies in a relatively risk-free manner for foreign and local investors, companies and fund managers doing businesses in the continent. “The message is simply: hedge your foreign exchange risk on the JSE and go and do your business,” Reuters quotes Andrew Gillespie, head of futures at Tradition Futures, which partnered with the JSE and Barclays bank to launch the platform. “You have fire insurance, theft insurance, insurance against water damage. This is a place to buy FX insurance,” he added. JSE said the currencies will fall under its currency derivatives unit, incepted in 2007, allowing them to be traded with G-10 currencies of developed economies, including the U.S. dollar, euro and British pound. The platform will also allow participants to trade anonymously, with the JSE assuming the role of credit counterparty to all transactions.

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T e c h n o l o g y

all about the fantastic finish first, regardless of what’s under the hood. “I see the affordable segment of the market as the greatest opportunity for growth for ASUS South Africa,” says Budler. “ASUS tablets are incredibly well priced for their high specification, and SUS, the Taiwanese technology innovation brand, we’re confident that they’re going has earmarked South Africa and the SADC region to disrupt the local market. Add in for growth, building on the foundations it has laid the fact that many ASUS devices are in the ten years it has been in the country. multi-functional – even at the entry level of the market, means that we public relations team has positioned With recently appointed country are going to change the way that it to broadcast its message loud and manager Jeff Kuo ably supported South Africans approach technology.” by Bennie Budler, with his extensive clear: this game-changing young brand Increasingly supported by ASUS’s is ready to shake things up locally, with global strategy, logistics and massive experience of the local market, the its wide range of desktops, notebooks R&D investment, the local operation local operation has nearly doubled and tablets. its staff complement in the last 18 has set its sights on rapid growth in ASUS South Africa distributes its months, creating a balanced blend the local market, and it’s not afraid to range of products through Mustek, of local South African employees bring the technology big guns out to Tarsus and Pinnacle, with products who collaborate with their prove it. It is also working closely with Taiwanese counterparts based here. being available in outlets like technology partners such as Intel and Incredible Connection, Makro and The addition of a marketing and Microsoft South Africa, to be able to HiFi Corporation, depending on each offer great products at great value. product’s target market. The company hosted a massive “We are introducing products that stand at the annual rAge Expo from are innovative, advanced, and appeal 10 - 12 October 2014, at the Northgate to a wide range of South Africans,” Dome in Johannesburg, where it says Kuo. “As a premium technology introduced several ranges of gamingcompany, we strive to make specific products, with a tease of technology accessible to everyone, technology that is still to land on which is why we have top-quality South African shores. devices customised for all segments, “ASUS is working hard to build from the affordable T100 notebook, to relationships within South Africa that the premium Zenbook.” will pave the way for even more of its With its unique Republic of Gamers technology to come to the country,” (ROG) sub-brand housing gaming says Kuo. “ASUS globally has a machines like the G20 desktop, the very specific approach to market GR8 console, and the G751 notebook, expansion, and we are working the brand has entrenched itself firmly carefully within that framework as a favourite in this high-demand, to achieve maximum potential in high performance niche by offering the the local market. We are also using best gaming experience. It’s not only our South African operations as performance that ROG machines win a springboard for growth in the – their slick design with ASUS brushed SADC region, in collaboration with steel trademark swirl finish make them our partners who already have objects of desire, whether it’s hardcore established distribution networks in performance you’re after, or whether these countries.”

ASUS Sets its Sights on Local Growth in South Africa

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600,000 people in at least 5 rural districts in Mozambique have been covered and served telecom services for the first time in life. Movitel has had over 5 million users, taking the leading position in the mobile market. By the end of 2012, only 6 months from launching, Movitel made total revenue of USD 69.7 million. The next year saw significant rise in revenue, USD 154.5 million, of which, USD t the Gala event of The 11th Annual International 102.3 million was recorded in the Business Awards held at the Westin Vendôme second half of the year, which was an Hotel in Paris, France, Movitel - subsidiary of increase of 65.8% year-on-year. Viettel Group in Mozambique is presented to be Movitel has improved its successful the Gold Winner of “Fastest Growing of the Year business strategy as a caring and in Middle-East and Africa” Award. innovative network for every Mozambican. Especially as Movitel is becoming the favourite operator among the youth and urbanites. The Stevie Awards is the second prize presented to Movitel in 2014 after the first one in July: “Best Mobile Innovation Award”. In 2012, Movitel won the Rural Telecom Award of the AfricaCom Awards. In 2013, it was presented the Competitive Strategy Leadership award by The American Research and Consulting firm Frost and Sullivan. Viettel has been granted telecommunications in 9 countries with total population of over 160 million and total investment value of USD 1.5 billion. Five subsidiary companies in Cambodia, Laos, Haiti, Mozambique and Timor have provided services. Two companies in Peru and Cameroon are going to officially launch this month. The other two in Burundi and Tanzania are under infrastructure deployment of Movitel SA, a joint venture The award is attributed to their networks. between of Viettel in Mozambique Movitel for its outstanding Total revenue from overseas gains its second honourable development and achievements in business of Viettel reached international prize in the year by Mozambique and the area. USD 1 billion in 2013 with around winning Golden Globe of “Fastest Within only one year, Movitel has 11.5 million subscribers, bringing Growing of the Year in Middle-East increased its coverage area from 60% in more than USD 180.5 million and Africa” at the International to 80% and doubled the number of Business Award 2014. covered people from 35% to 85%. Nearly accumulated profits.

Viettel in Mozambique Honoured as Fastest-Growing Company of the Year in Africa and the Middle East

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E d u c At I o n

ECONET lAUNCHES DIGITAl SCHOOl IN zIMBABwE zimbabwe’s largest mobile phone and internet service provider Econet Wireless has partnered the university of zimbabwe in launching the EcoSchool digital platform, in a bid to boost the country’s education sector. EcoSchool, the digital education platform, provides scholars and educators with on-the-go affordable and reliable access to world-class educational content. Econet wireless, services Chief Executive officer darlington Mandivenga said they are targeting to register 70 percent of zimbabwe university students on this digital education platform within 18 months. “So the 18 months give us something like four semesters and we believe by then we should have registered 70 percent of the B u S I n E S S

PETER MACkEllAR JOINS SlR CONSUlTING peter Mackellar, previously Sinclair knight Merz (SkM) EMEA chief Operating Officer and Managing director of SkM Enviros, has joined Slr consulting as an Executive director. the global environmental company has an increasingly strong African presence with offices in South Africa, namibia and tanzania plus teams actively working in francophone West Africa. Peter, who also has extensive experience working in Africa, left SkM in June, following the takeover of the Australian group by Jacobs to join his former colleague Neil Penhall,

students,” said Mandivenga. Despite a decade long economic crisis that has impacted negatively on the quality of education, zimbabwe is leading the literacy rate in Africa with 91 percent, according to the latest survey. President Robert Mugabe is credited for zimbabwe’s high literacy rate after he declared education a basic human right following independence in 1980. According to the survey, low

levels of literacy and education in general, can impede the economic development of a country in the current rapidly changing, technologydriven world. Mandivenga added that the idea of an EcoSchool went beyond simply making books available at a cheaper price for students, but was part of a strategy to help students and their lecturers gain access to materials and courses from across the globe.

Chief Executive of the SlR Group, with whom he worked at Rust Consulting in the 1990s. Peter, a joint Uk and New zealand citizen, had a variety of roles at SkM in Australasia and Europe over nearly 20 years. In 2009 he led SkM’s acquisition of Enviros and subsequently integrated the group into SkM. “I have followed SlR’s progress over the years and have been excited by its approach,” said Peter. “SlR’s international growth has been particularly impressive, as has its disciplined focus on providing purely environmental services, which has contributed to the firm’s on-going success. I believe SlR has a very strong platform from which we continue to build one of the world’s leading

environmental consultancies.” Neil commented: “we’re delighted that Peter has joined us. He has a wealth of water and environmental consultancy expertise and his extensive international experience, particularly in Asia-Pacific and Africa, are also well aligned with our aspirations for further international growth.”

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H e a l t h c a r e C S R

of sanitation, which affects many aspects of people’s lives. We are able to address this pressing need, while focusing on designing and manufacturing adequate sanitation for developing countries.” New latrines from Dunster House ver 2.5 billion people - roughly 36 per cent of the have been designed for built up world’s population - still lack what many of us urban areas and locations with rocky take for granted: access to adequate sanitation. ground or high water table. They are These people are often deprived of their dignity ideal for domestic and communal use and privacy whilst being left vulnerable to the during the interim stage following an spread of disease and contaminated water. emergency situation. The raised platform and waste collection tanks present a stable In an effort to change that statistic, Dunster House has so far sent construction for multiple cubicles – Dunster House Ltd, a leading 122 of its new latrines through Latrine Superstructures which can manufacturer of timber garden Oxfam to South Sudan and Central be securely positioned on a top of a buildings in the UK, has designed new African Republic. The company Squat Plate or Trench Latrine; or used sanitation solutions for humanitarian has also recently got involved in a to replace previous toilet facilities that aid and international development. charity project with Unicef. Thanks have been damaged during a crisis. The company has already become to this cooperation, another 400 The new latrine is light weight an Oxfam supplier and started superstructures and 400 squat plates and easily transported, allowing any launching its Raised Latrines and will go to Chad – a country with one individual to access a dignified toilet Latrine Superstructures to countries of the lowest rates of access to safe facility. One of the optional extras affected by conflict such as South drinking water and sanitation services is 12v Off Grid Solar PV Lighting that Sudan, where thousands of people in the world. can provide extra security and allow are living in temporary camps or small Dunster House Ltd is also in talks villages without access to water and with Medair (humanitarian organisation individuals to safely use a toilet facility at night. adequate sanitation facilities. which provides a range of emergency Chris Murphy adds: “We are Angus McBride, Oxfam Roving relief and recovery services across continuing to work hard on our new Public Health Engineering Team the globe) for an order to make 100 Leader explains that humanitarian superstructures and 50 double trenches. humanitarian solutions to help to tackle the sanitation crisis. That’s why agencies have really struggled to Dunster House Director, Chris we keep expanding our range – to suit construct latrines in South Sudan Murphy explains: “We see a major different needs and requirements.” due to difficult soil conditions need, especially in Africa in terms and difficulties in sourcing and transporting good quality materials. And in Africa, latrines are worth their weight in gold. “People who are living in camps are at increased risk of disease like dysentery or cholera. What is more, sexual and gender based violence is a big issue in the camps in South Sudan and ensuring latrines are high quality, made of sturdy materials and have good locking doors is an essential step towards preventing this,” says Angus McBride.

Dunster House Tackles Sanitation Crisis in Africa

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A f r i c a’ s

In d i g en o u s

T r a d i n g

F u t u r e

trading future Africa’s Indigenous

By 2020, Africa will be trading predominantly with partners from South Africa. We explore how this will change the impact of foreign investment in Africa, including a closer look at the future of sub-Saharan Africa’s energy sector Writer Emily Jarvis

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rior to the economic crisis, Africa’s share of trade with other emerging markets was a mere 30 percent. Today this share has gone up to nearer 50 percent, and by 2020, based on current trends that could reach as much as 70 percent. One of the themes at this year’s African Development Forum (ADF), a UN ECA event, was the emergence of new forms of local partnerships. The idea is to move away from development assistance and adapt to the realities of today. Global economic trends reflect the ongoing geopolitical and economic rebalancing in favour of developing and emerging economies, particularly Brazil, China and India, all of which call for stronger South-South partnerships. At the opening of the session, Inyang Ebong-Harstrup, Deputy Director of UN Office for SouthSouth Cooperation said: “I believe there is a deep sense that South-South should be the foundation for Africa.” According to the ECA report, in Africa, for example, developing countries’ exports and imports have increased in just 15 years from 26 to 43 percent, and from 33 to 50 percent respectively. Furthermore, foreign direct investment from the five emerging economies known as the BRICS countries - Brazil, the Russian Federation, India, China and South Africa - reached 25 percent

going to come to Africa to develop us. We have to do it for ourselves.” On a positive note, Symerre Grey Johnson, NEPAD, pointed out that African countries were already coming together to form positive partnerships as in the case of Agricultural trust funds wherein the main contributions have come from Angola and Equatorial Guinea. Although there has been in increase in indigenous and South-South trading, the speakers at ADF this year agreed that intra-trade among African countries was very low. Last year, it stood at 7 percent. The level of intra-trade among African countries compares unfavourably with other regions of the world. Intra-trade among the EU Member States is around 70 percent, 52 percent for Asian countries, 50 percent for North American countries and 26 percent for I believe the South American countries. world is excited Ebong-Harstrup stressed that for a strong foundation in partnerships about us because we it is essential to have constructive have resources and we partnerships within the continent. have our markets She said: “We can’t grow without trade between African countries. Why didn’t the three African countries majorly affected by the Ebola crisis get together to deal with the issue? We need to finance our development Africa is rising but it would be good to without looking to the North.” find correlation between indicators In my opinion, there is no doubt and activities. I believe the world is that foreign investment has been an excited about us because we have enabler in order for Africa to be able to resources and we have our markets,” go on and seek to trade predominantly but he cautioned, “this being said, we with its neighbouring countries. With should not become a dumping ground both figures and the speakers at ADF for other peoples’ goods.” both pointing towards a self sustaining Prof. Adebayo Olukoshi, Director of and indigenous trade environment, IDEP, seconded Dr Moyo’s sentiments: the continent will need to re-assess “For too long our continent has and determine the future importance been engaged in partnerships that of foreign investment in improving are unfavourable to us. It’s true that infrastructures and future growth. things are changing but we need to One key area of infrastructure that understand and learn to partner in such plays a crucial role in this decision is the a manner that we do not lose out in our issue of securing and maintaining an deals. I strongly believe that no one is adequate energy supply. of total foreign direct investment in Africa in 2010 and this figure continues to increase. There is, moreover, considerable scope to further strengthen Africa’s engagement with its southern trade partners in ways that promote structural reform while avoiding the so-called “primary commodity trap” or a “race to the bottom” by countries seeking to attract foreign investment. Dr. Nkosana Moyo, Founder and Executive Chair of the Mandela Institute for Development Studies, South Africa, said: “We have to look within and act together. It is true that economic indicators show us that

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In d i g en o u s

The ECA advises that new in-country partnerships must also take into account the increasing complexity of development finance. New companies and organisations have emerged, including development partners from the global South and private philanthropic foundations, and innovative assistance modalities. While traditional donors still tend to allocate most of their aid budgets to initiatives promoting social development, southern development partners tend to focus on infrastructure projects and productive sectors, such as renewable and fossil fuel energies to power sub-Saharan Africa. Securing the required power supply from within the continent is a crucial determiner of a country’s selfsufficiency. The REIPPP Programme

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T r a d i n g

F u t u r e

Securing the required power supply from within the continent is a crucial determiner of a country’s selfsufficiency

is just one example of the changing nature of power infrastructures, specifically in South Africa, where a high level of renewable energy projects are funded internally by the South African government. Increasing access to modern forms of energy such as this is vital to unlocking faster economic and social development that benefits the whole of sub-Saharan Africa.

The Energy Sector is Key to Powering Prosperity in Sub-Saharan Africa According to the International Energy Agency’s (IEA) Africa Energy Outlook - a Special Report in the 2014 World Energy Outlook series - more than 620 million people in the sub-Saharan region (twothirds of the population) live without electricity, and nearly 730 million people rely on dangerous, inefficient forms of cooking. The use of solid biomass (mainly fuelwood and charcoal) outweighs that of all other fuels combined, and average electricity consumption per capita is not enough to power a single 50-watt light bulb continuously. “A better functioning energy sector is vital to ensuring that the citizens of sub-Saharan Africa can fulfill their aspirations,” said IEA Executive Director Maria van der Hoeven. “The energy sector is acting as a brake on development, but this can be overcome and the benefits of success are huge.” In the IEA’s first comprehensive analysis of sub-Saharan Africa, it finds that the region’s energy resources are more than sufficient to meet the needs of its population, but that they are largely under-developed. The region accounted for almost 30 percent of global oil and gas discoveries made over the last five years, and it is already home to several major energy producers, including Nigeria, South Africa and Angola. It is also endowed with huge renewable energy resources, including excellent and widespread solar and hydro potential, as well as wind and geothermal.

The report finds that investment in sub-Saharan energy supply has been growing, but that two-thirds of the total since 2000 has been aimed at developing resources for export. Grid-based power generation capacity continues to fall very far short of what is needed, and half of it is located in just one country (South Africa). Insufficient and unreliable supply has resulted in large-scale ownership of costly backup generators. In the report’s central scenario, the sub-Saharan economy quadruples in size by 2040, the population nearly doubles (to over 1.75 billion) and energy demand grows by around 80 percent. Power generation capacity also quadruples: renewables grow strongly to account for nearly 45 percent of total sub-Saharan capacity, varying in scale from large hydropower dams to smaller mini and off-grid solutions, while there is a greater use of natural gas in gas-producing countries. Natural gas production reaches 230 billion cubic metres (bcm) in 2040, led by Nigeria (which continues to be the largest producer), and increasing output from Mozambique, Tanzania and Angola. LNG exports onto the global market triple to around 95 bcm. Oil production exceeds 6 million barrels per day (mb/d) in 2020 before falling back to 5.3 mb/d in 2040. Nigeria and Angola continue to be the largest oil producers by far, but with a host of other producers supplying smaller volumes. Sub-Saharan demand for oil products doubles to 4 mb/d in 2040, squeezing the region’s net contribution to the global oil balance. Coal supply grows by 50%, and continues to be focused on South Africa, but it is joined increasingly by Mozambique and others. The capacity and efficiency of the subSaharan energy system increases, but so do the demands placed upon it, and many of the existing energy challenges are only partly overcome. In 2040, energy consumption per capita remains very low, and the widespread use of fuelwood and charcoal persists. The

outlook for providing access to electricity is bittersweet: nearly one billion people gain access to electricity by 2040 but, because of rapid population growth, more than half a billion people remain without it. SubSaharan Africa also stands on the front line when it comes to the impacts of climate change, even though it continues to make only a small contribution to global energyrelated carbon dioxide emissions. “Economic and social development in sub-Saharan Africa hinges critically on fixing the energy sector,” said IEA Chief Economist Fatih Birol. “The payoff can be huge; with each additional dollar invested in the power sector boosting the overall economy by $15 per capita.” In an “African Century Case”, the IEA report shows that three actions could boost the sub-Saharan economy by a further 30% in 2040, and deliver an extra decade’s worth of growth in per-capita incomes by 2040. These actions are:

An additional $450 billion in power sector investment, reducing power outages by half and achieving universal electricity access in urban areas. Deeper regional co-operation and integration, facilitating new large-scale generation and transmission projects and enabling a further expansion in cross-border trade. Better management of energy resources and revenues, adopting robust and transparent processes that allow for more effective use of oil and gas revenues.

As well as boosting economic growth, these actions bring electricity to an additional 230 million people by 2040. They result in more oil and gas projects going ahead and a higher share of the resulting government revenues being reinvested in key infrastructure. More regional electricity supply and transmission projects also advance, helping to keep down

Economic and social development in sub-Saharan Africa hinges critically on fixing the energy sector

the average cost of supply. But the report warns that these actions must be accompanied by broad African governance reforms if they are to put sub-Saharan Africa on a more rapid path to a modern, integrated energy system for the entire continent.

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DHL Invests Over 30.5 Million Euros in New South Africa Facilities DHl eyes South Africa as a key country for growth by investing huge sums of money into new facilities in order to cement their position in the continent Writer Emily Jarvis SOURCE: African Press Organisation

Hl, the global market leader in the logistics and transportation industry, has announced investments totalling EUR 30.5 million by both its supply chain and global forwarding divisions in South Africa. The investments signal the Group’s long-term growth plans for the region as it brings state-of-the-art infrastructure, IT systems and worldclass services to support businesses operating in Africa. The company launched two new facilities located in Plumbago, which are located in close proximity to the OR Tambo International Airport east of Johannesburg. This is an excellent

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location for logistics services; the facilities offer the twin benefit of both freeway access and high visibility. Reinforcing the importance of Africa and the emerging economies for the Group’s future, Roger Crook, CEO, DHl Global Forwarding and Freight, Member of the Board of Management, Deutsche Post AG, said: “Part of our global three pillar Strategy 2020 is to focus on further expansion of our logistics services in the world’s emerging markets. Today, emerging market revenues contribute just over 20 percent of the Group’s revenues. By 2020, the Group expects this figure to climb to 30 percent.”

16 Million Euro Boost for DHL Global Forwarding’s Operations For DHL Global Forwarding, the new 16 million Euro facility located at the Plumbago Business Park boasts 12,000m2 of warehouse space and 5,500m2 of office space. The efficient layout of the new facility greatly improves cargo handling with an enhanced flow of goods in and out of the facility. The new facility also increases the company’s ability to offer customers a full range of Value-AddedServices (VAS) such as bonded storage and re-packing, and further grow its Airfreight and Ocean Freight export handling capabilities. A TAPA A certified warehouse, the new premises are a world class facility in South Africa, strengthening the country’s growth capabilities as the hub for distribution into the region. Twine Mtya, CEO of DHL Global Forwarding, Southern Africa, said: “Our new investments are necessary to support our growth and expansion plans in South Africa. In addition to our established Air and Ocean freight services, we have seen particular growth in our robust intermodal road network, spanning 12 African countries - road freight volumes have more than doubled in the past year, spurred by increasing demand and economic growth on the continent.” DHL Global Forwarding is also expecting to reduce its CO2 emissions in excess of 700,000 kg per annum from consolidating its Johannesburg operations into one facility. Emission reduction will be achieved from savings on electricity through the use of solar power energy, and savings on petrol through more efficient and effective material handling at the warehouses.

14.5 Million Euro State-of-the-Art Facility to Consolidate DHL Supply Chain’s Operations

DHL Supply Chain’s 25,000m² multiuser warehouse facility will be used to consolidate its technology client

portfolio, as well as some key fast moving consumer goods (FMCG) clients. The facility has been purposebuilt for the technology and consumer industries including speciality designs such as high density storage up to 16m in height for FMCG companies; optimised operational flows; a super flat floor necessary for such high-level D H L E x p r e s s SS A storage and retrieval; and the latest has been certified as a Top Employer technology on reach trucks. in Africa for its outstanding employee “We are implementing international offerings across the region. This is in addition to the six other African countries best practices at Plumbago, and this will - South Africa, Nigeria, Kenya, Uganda, become the model for other facilities Ethiopia and Ghana that were also certified across the country. Our long-term Top Employers in their local markets. strategy is to develop warehouses in prime locations - with our wellIndependent research by the Top Employers Institute shows the company established networks, we provide looks after its people exceptionally well daily deliveries to almost all retailers and DHL Express is one of the select few across South Africa with 99.8% on-time companies to achieve the exclusive Top efficiency,” said Craig Roberts, CEO, DHL Employers Africa 2015 certification in the Supply Chain for Middle East and Africa. various African regions in which they operate. “The new space gives our clients the advantage of a better location According to Charles Brewer, MD of and warehouse design, planned by DHL Express Sub Saharan Africa, this the best logistics specialists, as well achievement is an acknowledgement as increased automated throughput. of the business’s strong focus on employee engagement, development Such investments are long-term in and training on the African continent. He nature, and reflect DHL Supply Chain’s says that this accolade is testament to commitment to Africa. We have an their dedication and having motivated ambitious growth strategy for this employees, which is a key focus pillar of their strategy: “Understanding the region and intend to use our South need to drive a common culture across African assets as a springboard into 220 countries, we launched a Certified the rest of Africa,” International Specialists he added. training programme for The facility will all 3,500 staff in Africa. Everyone from the Global offer market leading CEO to a courier in any warehouse management country has gone through systems, and boasts this training programme, eco-friendly features which reinforces our core competencies as including an energy an organisation. CIS efficient lighting system, training has been central and rain water harvesting to our staff retention and for vehicle washing. development globally.” The consolidation and “We truly value external relocation nearer to OR recognition and believe Tambo Airport, client that it affirms our position distribution centres Charles Brewer, Managing as the International and retailers, itself Director for DHL Express Specialists in Africa,” Sub-Saharan Africa considerably reduces concludes Brewer. carbon emissions.

DHL Express certified as Top Employer 2015 in Africa

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uganda Africa Outlook takes a closer look at Ugandaâ&#x20AC;&#x2122;s business and investment potential Writer Emily Jarvis SOURCE: United Nations Investment Guide & PWC Report

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ganda has a total landmass of 241,000 square kilometres, 18 percent of which is covered by freshwater bodies. Lying astride the equator, Uganda combines some of the best features of Africa. The countryâ&#x20AC;&#x2122;s geographical diversity is great: in the east, it overlaps the tropical savannah, and in the west, it overlaps African rainforest zones. There are many contrasting features, ranging from extensive plains with undulating hills to snow-capped mountains. The recent economic dynamism has also opened up opportunities in Ugandaâ&#x20AC;&#x2122;s manufacturing and service industries. Linked to almost all of the primary sector industries are opportunities in up-stream or downstream manufacturing activities. These include, among other things; packaging and the construction of storage facilities. The country is gradually moving away from a predominantly agricultural economy towards one emphasising manufacturing and services, including trade, tourism and transport. In addition, the extensive privatisation programme of the government has opened up industries that were formerly closed to the private sector, particularly in the infrastructure sector. Uganda was one of the first African countries to liberalise its telecommunication sector and there are now several private telecommunication companies in operation. The dire condition of many other infrastructure facilities, in particular air, road and rail transport, is an obstacle to users but an opportunity for investors. Moreover, Uganda is no stranger to investment; it has consistently attracted the highest levels of foreign direct investment in the East Africa region over the past five years. In 2010 alone, Uganda attracted FDI of up to US$ 848 million and in 2012, held a GDP of US$ 50.4 billion.

A Stable and Open Economy

Uganda has established a remarkable track record of macroeconomic stability since the launching of its economic reform programme in 1987. Growth has been strong, inflation has been low and poverty has been consistently falling. The country has a liberal foreign exchange regime, with a stable, market-driven exchange rate and no restrictions on the movement of capital. The Economic Freedom Index 2014, published by the Heritage Foundation in the United States, judged Uganda to be the tenth freest economy in sub-Saharan Africa. In keeping with this openness, there is in general a very strong commitment by the government to the private sector as the engine of growth.

Uganda is no stranger to investment; it has consistently attracted the highest levels of foreign direct investment in the East Africa region over the past five years

Market Access

Uganda enjoys a geographical location at the heart of sub-Saharan Africa. The country is a member of the Common Market for Eastern and Southern Africa (COMESA), an organisation representing a total population of 450 million in 19 countries. In addition, Uganda enjoys preferential access to a number of foreign markets. It benefits from the African Growth and Opportunity Act (AGOA) with respect to the US market and the Everything But Arms (EBA) initiative with respect to the EU market.

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F i she r i es F i s h and fish products are the leading foreign exchange earner for Uganda in the non-traditional exports category with export revenues amounting to US$ 127.7 million in 2010. Large fresh water expanses are home to a wide variety of fish products. Opportunities are available for fish farming and establishment of more fish processing factories on other lakes other than Lake Victoria, (Lake Victoria alone is said to have 350 species of fish, including the Nile perch and tilapia). Uganda’s fish is a delicacy in Europe and has recently penetrated the US market.

A g r i b u s i ness A g r i c u l t u r e has for several years formed the backbone of Uganda’s economy contributing approximately 37% of the Gross Domestic Product. Agricultural products contribute nearly all of Uganda’s foreign exchange earnings, with coffee - Uganda is Africa’s leading producer contributing the largest percentage of 19% of the country’s exports. Exports of non-traditional products, including hides, skins, vanilla, vegetables, fruits, cut flowers and fish are growing, while traditional exports such as cotton, tea and tobacco continue to be mainstays. Floriculture is the fasted growing industry in the agricultural sector. This growth is largely attributed to the suitability of the climate for the growing of chrysanthemums which are considered to be profitable. The sector has benefited from recent efforts by the Government of Uganda towards strengthening of the country’s competitive advantage in the agricultural production sector.

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over 4.9 million hectares of rich forest vegetation, Uganda possesses abundant potential in areas like timber processing for export, manufacture of high quality furniture/ wood products and various packaging materials. There are also opportunities in afforestation and reforestation especially of medicinal trees and plants, soft wood plantations for timber, pulp & poles.

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manufacturing sector has grown steadily over the last five years at an estimated average of 7.7% annually. The industrial manufacturing sector is relatively small and the sector is dominated by subsidiaries of multinational corporations. Opportunities exist in virtually all areas ranging from beverages, leather, tobacco based processing, paper, textiles and garments, pharmaceuticals, fabrication, ceramics, glass, fertilisers, plastic / PVC, assembly of electronic goods, hi-tech and medical products. What’s more is that the Government of Uganda is currently implementing both long term and short term solutions that will mitigate the impact of the challenges faced by the industry thereby triggering growth in the sector.

In f r ast r u c t u r e A lt h o u g h significant efforts have been made to develop and rehabilitate the

existing physical and non-physical infrastructure, potential investment opportunities are still abound. In particular, the transport & logistics and energy sectors still require further investment. With less than 10% of the mainstream capacity of 2,700 megawatts of power exploited, Uganda has the potential to be a major supplier of hydro electric power to the entire East African region.

E ne r g y, Ut i l i t i es an d M i n i n g C u r r e n t ly,

Uganda meets all its petroleum needs by way of imports at an estimated value of about US$ 320 million per annum. This constitutes about 8% of the country’s total national imports and represents slightly above 20% of the country’s total export earnings. Local production of oil will play a major role in reducing government spend on petroleum imports. Uganda provides special incentives to the mining sector with some capital expenditures being written off in full. There are plenty of unexploited mineral deposits,

including confirmed deposits of gold, zinc, wolfram, petroleum, diamonds, vermiculite and silica. Oil production in Uganda will be the key driver for headline growth in the country for many years to come. The oil sector is expected to become the largest contributor to the government revenue once production of oil commences. With the increasing average annual growth of petroleum consumption, there is no doubt that the discovery of significant oil reserves in Uganda is the key driver to economic growth and transforming Uganda into a middle income country by 2030.

Since the discovery of oil in 2006, a total of 18 fields have been drilled with approximately 2.5 billion barrels of commercially viable oil reserves confirmed. This discovery relates to exploration in only 30% of the total prospective acreage in the Albertine Graben. Therefore more discoveries are likely to occur in the future as exploration continues. With key players namely Tullow Uganda, Total E&P, Dominion, Neptune and CNOOC continuing to invest significantly into the sector, there is no doubt that more reserves will be discovered in future. It is estimated that the discoveries made to date can support production of over 100,000 barrels of oil per day for the next twenty five years.

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Financial Services Opportunities

for investment exist for international multinational banking groups particularly promoting new or innovative financial products (i.e. mortgage finance, venture capital, merchant banking and leasing finance) and also micro finance saving institutions, which propose to operate in rural areas. Insurance, in particular, is still a relatively young sector and offers several opportunities for investment in Uganda.

Tourism P e r ha p s

the biggest long-term opportunities are to be found in the tourism industry. Uganda, labelled the â&#x20AC;&#x153;Pearl of Africaâ&#x20AC;? by former British Prime Minister Winston Churchill, offers a number of unique tourist attractions. Except for Kampala and a few major towns, however, the tourism infrastructure is underdeveloped, although the number of visitors to the country has increased sharply over the past decade. The distinctive attraction of Uganda as a tourist destination arises from the variety of its game stock and its unspoiled scenic beauty. Within a relatively limited space of just over 240,000 square kilometres, Uganda offers an interesting contrast ranging from the wide East African plains and expansive Savannah grasslands to the impenetrable, mountain rainforests and snow peaked mountains in the south western parts of the country. Uganda offers a wide range of bird species for viewing in addition to numerous sporting opportunities such as mountain climbing and water sports including white water rafting. The opportunities in tourism range from constructing high quality accommodation facilities, operating tours and travel circuits to the development of specialised eco-tourism.

P r i nt i n g an d P u b l i sh i n g In

the printing and publishing sub-sector, opportunities exist for the printing of textbooks for schools. Currently, imports supply over 90% of Ugandaâ&#x20AC;&#x2122;s textbook

requirements (estimated at over U$ 7 million a year). Investment opportunities therefore exist in the various type of printing including flexography, screen printing, off-set printing and digital

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printing. Other opportunities include electronic printing magnetography, thermographic printing, ion deposition printing and direct charge deposition printing.

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runs high quality courses at a relatively cheaper cost than other education destinations and is dedicated to making investments in the countryâ&#x20AC;&#x2122;s knowledge hub a unique experience, and a win-win situation for both investors and students. Investment opportunities therefore exist in Uganda for setting up of independent private universities, branch universities and offshore campuses. Other areas of investment include technical and vocational training, technology-based education and distance education and student financing.

ICT sector is one of the most vibrant within the region. This vibrancy hinges largely on the good legal and regulatory frameworks. The supportive investment climate therein has exposed numerous opportunities in ICT innovation services leading to maximum utilisation of the existing youthful human resource base quite suitable for the ICT work. The newly developed and highly qualitative ICT infrastructure is also ready to accommodate more future investments. Opportunities in the ICT include: establishment of information and communication infrastructure and broadband services, business process outsourcing services, computer and related equipment hardware assembly, high level ICT training facilities on international standards, ICT business services incubation, hardware repair training facilities, software development niches, setting up information technology virtual zones (ITVZ), and setting up Internet service provider facilities in other parts of Uganda.

A L an d o f Challen g e an d O p p o r t u n i t y A lt h o u g h

Uganda is still a relatively poor country â&#x20AC;&#x201C; a fact that is unlikely to change in the near future - the country has an almost unparalleled dynamism and a track record of stability. As a result, the Ugandan economy is bound to remain one of the most positive examples of successful development in Africa. Investors are confident that there are no indications of the government reversing its distinctly pro-business policy. Conclusively, Uganda is a key growth area in East Africa which brings a land of challenges and opportunities that investors largely ignore to their own loss. Investment here should be actively encouraged in order to help further boost development for East Africa and raise its profile when pitted against infrastructural developments in other parts of Africa.

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Majwe Miningâ&#x20AC;&#x2122;s Project Director Rod fraser tells us of the benefits of large scale contract mining - a relatively new concept in Botswana - and provides insight into the Cut 8 Project at Jwaneng Diamond Mine in Botswana Writer Emily Jarvis Project Manager James Mitchell s a Joint Venture company, Majwe Mining have been able to draw on the strengths of three companies from three different countries, bringing together both international experience and a wide array of industry knowledge from Australia, Republic of South Africa and Botswana. Hired by Debswana Diamond Company ltd as the contractor for the Cut 8 Phase 2 Contract, Majwe Mining is set to move over 156 million cubic metres of material over the full term of its contract. Debswana is a partnership between the Government of the Republic of Botswana and the De Beers Diamond Company and is one of the worldâ&#x20AC;&#x2122;s largest diamond producers by value.

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k&m MINING BOTSWANA

&M Mining Botswana (Pty) Limited is formed as an engineering and equipment

supply service company offering all construction, mining and other engineering services related establishments a reliable, high quality alternative to a range of products and services on a local scale.

K&M Mining Botswana provides high engineering technology companies with the expertise, quality and standing product line and distribution channels and in the process achieves our primary objectives and goals.

The company plans on investing more in long-term assets like equipment, machinery and land. The idea is to possess our own capacity for offices and two more workshops at least by the year 2017. One probable

Debswana has mining operations at Jwaneng, Orapa, Letlhakane and Damtshaa in Botswana, and plays a fundamental role in Botswana’s economy, producing over 70% of the country’s export earnings and 30 per cent of its GDP. Moreover, as pits continue to go deeper to access more diamonds, this drives the overall strip ratios up, which means the need for more cost effective solutions, efficiencies and productivities that large scale mining contractors can deliver are going to become more and more important. As Majwe’s first contract in Southern Africa, Rod Fraser, Projects Director, tells us more about the mine and the impact it has had on the Batswana economy.

Tell me about the Cut 8 Project in more detail

Formed between Leighton (the world’s largest contract miner in prime locations across Australia, Asia, Middle East and Africa), Basil Read Mining and Bothagka Burrow Botswana (a local contract mining company), Majwe Mining was formed with the sole purpose of working on the Cut 8 Phase 2 project as the contractor at Jwaneng Diamond Mine. The Jwaneng Diamond Mine is owned by the Debswana Diamond Mining Company and it is the richest diamond mine in the world by value. Majwe’s contract is to mine what we call Cut 8. Cut 8 contains 156 Mbcm of material to be mined in a 66

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source of additional capital comes with an oncoming business partner with expertise in the field of heavy plant Mechanic, who we expect to vigorously compete and gain a convincing mare share in the arena especially for international target market and assist in establishing one of the premier engineering and equipment supply firm in the country and in due course establish one in the neighboring countries. T +267 5880009 E andyminingkm@yahoo.com

SPECIALISING IN STEEL FABRICATION & LABOUR HIRE K&M Mining Botswana (Pty) Limited is a 100% citizen owned company and since its founding in 2001, the company has earned an enduring reputation of excelling in quality and reliability. We are a diversified company primarily focused in welding and steel fabrication but also comprises of the following service hubs: • Earthmoving and plant maintenance (both mechanical and structural) • Mechanical fitting and maintenance-labour hire • Labour hire(on boiler making, fitting and welding services) • Plant hire • Roofing and cladding • Distribution of goods (supply & delivery)

The company currently employees over 53 permanent employees across its branches and is now sponsoring 5 students on different careers. The company is well financially positioned with an annual gross profit ranging at approximately 15.8 and 14.2 million Pula and asset net book value of approximately 19.1 million.

T: +267 5880009 F: +267 5880022 E: andyminingkm@yahoo.com kmmining@botsnet.bw admin@kmmining.co.bw

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month timeframe in order to provide access to the diamond bearing pipes underneath. As part of our contract, our job is to maintain, plan and schedule all of the equipment and safely manage it all. With a contract valued at $586 million, Majwe Mining will move 400 million tonnes of waste between 2011 and completion in 2016. This is our first contract in Southern Africa but we want to grow our business and bring our people along on the journey with us.

The Cut 8 project is a project of national significance and is critical to the Batswana economy. As a result of the mineâ&#x20AC;&#x2122;s importance, the project must be delivered on time in order to ensure continuity of diamond bearing ore into the Jwaneng process plant, and consequently diamonds to help fuel the growth of the economy.

What has your biggest challenge been and how do you intend to combat it?

Our biggest challenge at the moment is to boost our effective hours and our dig rates. We have the three biggest electric rope shovels on the continent and a fleet of ultra-class trucks. We need to double side load with the shovels at all faces with thirty second buckets. The trucks are set up for 300 tonne payloads and the shovels deliver 100 tonnes in each bucket, therefore three passes to load a truck in 90

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transport holdings

ransport Holdings, part of the Imperial Logistics group, provides holistic cross border logistics solutions to the Mining, Industrial, Retail and FMCG markets, and focuses primarily on logistics to and from South Africa, Botswana and Mozambique. We provide logistics services to the mining industry as well as cross border consolidation and FMCG distribution in Botswana. We are the market leaders in supplying the mining industry with tailor made transportation, consolidation and customs clearing requirements in break bulk and bulk. T SA: +27 11 395 1414 Bots: +267 392 2801 E sales@transportholdings.com

Transport Holdings is able to offer the full spectrum of integrated logistics services, and indeed we aim to exceed our clients’ expectations. Our service offering includes: • Tracking of goods in computerized systems integrated with our customers’ systems • Cross border road transportation • Warehousing & consolidation • International shipping via road, rail, sea and air …from anywhere, to anywhere… • Customs clearing, including clearing and handling of bonded cargo • Express cross border consolidation (RSA – Botswana daily) • Abnormal transport

seconds. We have operated at these levels for short periods of time but we need to continue to strive to bring all of the systems (people, planning, power, water, maintenance) together in a fully integrated manner so that we can be more consistent with our production.

How would you sum up the current state of the mining industry in Botswana?

The industry is growing, there are new opportunities opening up. There will be more large scale contracting opportunities in the future as the mines get bigger and more complex. As contractors we need to be able deliver value to our client’s operations through efficiencies and productivities because we’re able to concentrate on the operational side of things, which theoretically should free our clients up to concentrate on what they need to do which is

SA: +27 11 395 1414 Bots: +267 392 2801 E sales@transportholdings.com

the Canadians and the Brazilians. There are a few work practices that need to change. For example we are the first company to operate a large scale mine here with a 12 hour shift cycle. Most other places operate an 8 hour cycle. For the Batswana Mining Industry to really take its rightful place on the global stage a lot more operations will have to embrace these more modern work cycles and the boost in productivity that they deliver, especially as the capital intensity of the equipment increases.

For the Batswana Mining Industry to really take its rightful place on the global stage a lot more operations will have to embrace these more modern work cycles and the boost in productivity that they deliver sell their product into the market at the best price possible and replace depleted ore reserves via exploration and mine development or acquisition. There is no reason that the mining industry in Botswana cannot compete with the Chileans, the Australians,

How has being influenced by your Australian, South African and Batswana knowledge helped cement the local reputation of the mine?

You don’t know what you don’t know. If we operate within a vacuum with no outside influences or new ideas all things will eventually reach

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Atlas Copco Botswana

tlas Copco has a long history in the Southern African region and is today a leading player in

numerous industries. Our products and services are designed and manufactured to assist our customers in achieving maximum productivity. Our vision is to become and remain “First in Mind—First in Choice ®” with all our customers and we believe that our combination of product excellence and dedicated staff will assist in achieving our vision. T +267 3959155

www.atlascopco.com

stagnation where no improvement can occur. Botswana as a nation seems to be acutely aware of the need to engage with the rest of the world. They have to their credit sent many of their children overseas to study at universities abroad and then they have come home to help contribute to the development of the country and its economy. Additionally the country has been open to people from the outside coming in with their ideas and methodologies and making a contribution as well. Operating the sort of equipment we do and on the scale that we do with the technical requirements that come with it, there was a definite requirement to bring in some skills and experience from outside of the country and work to transfer those skills to the locals. We also have to remember that large scale contract mining is a relatively new concept in this country. There has been small contracting

The entire workforce understand they are all part of the business and if the business succeeds then they will reap the benefits of that both by longer term employment around just as there is in other parts of the world but the big operations are generally executed by a mining house rather than a contractor who is willing to take on production and machine availability risk. Majwe, via its shareholders, has the backing of the biggest mining contractor on the planet in Leighton Holdings. We have no problem in bringing the strength

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of a Leighton Holdings along with our South African partner, with all of its contracting experience, to the table for the benefit of our client. Our local partner in Bothakga Burrow Botswana plays an absolutely pivotal role in terms of country knowledge, supply chain knowledge and very important understanding of the cultural work environment. We recently had two shovel operators leave us who had been head hunted to go and work in Zambia where there is a shovel just commencing operation that is the same as our three shovels. We let these guys go with our blessing. We had trained them from scratch and now we had turned them into a wanted commodity with skills that were wanted both at home and abroad; skill that others desired. These two can now really go places. They are breaking new ground for a Motswana and the world is now their oyster. This

have trained people in computers, firefighting and first aid, personal finance, HIV and other health related issues, equipment maintenance. We have sent people to Australia Tell me more about your local labour force to witness operations and also to and what training you undertake 6 to 12 month secondments on our mine sites there. We currently provide them with want to upscale our programme and Bearing in mind the wide array of duties to be completed on site such as send supervisors and operators and artisans to Australia to work in our mine scheduling, drill and blast, load and haul and maintenance, it is vital for mines there for short periods of time to expose them to different ways of Majwe to secure a sufficiently skilled labour force. We currently employ over doing things. The entire workforce understand 800 people, all of whom are Batswana they are all part of the business and if except for 12 expatriates. On top of the business succeeds then they will these figures our sub-contractors reap the benefits of that both by longer employ a further 236 people. It is so term employment as we pick up more important for us to hire local people; as we contribute to the country’s GDP contracts, and our ability to deliver so heavily. On average, every member better pay and conditions for our people. We are all in the Majwe team of Majwe staff receives up to one and together and we will all benefit from a half days of training every month. the growth and success of the business We train operators using cutting edge going forward. Personally, I think our simulators of which we have two, we was manifestation of the skills transfer actually starting to be visible. It was an exciting moment for us.

entire workforce display outstanding commitment to this business. They contribute wholeheartedly every day, which potentially means they could be part of something very special if we succeed at Cut 8. Consequently, Cut 8 will open a lot of doors and career pathways for all involved no matter what they role they do.

You mentioned that you like to take a “pragmatic approach to safety”, what do you mean by this?

We have brought a lot of safety processes with us from Australia but we still have room for improvement on the implementation of those processes. We don’t sell simply diamonds or gold or copper or iron ore. We sell a service. That service is not of value if it cannot be done safely. We know the forces and the energies that we deal with on a daily basis are

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Ma j we

M i n i n g

extreme and are lethal if not managed. We like to look for solutions to issues where we engineer the problem out. We try to avoid the administrative solution where we can and we call this “working above the line”. So below the line is the administrative solution while above it is the engineering, substitution, elimination type approaches to a problem. Additionally we want to introduce new thinking into Botswana when it comes to the environment. We have introduced a machine that cleans the filters for the truck fleet so that we can re-use them. This is a first for Botswana. Previously the filters would be thrown away now we can re-life them, which is good for the environment and good for operating costs.

the lives of all our communities. Some of the projects that we had already embarked on are; collaborating with the Department of Road Transport and Safety (DRTS), Jwaneng Primary Schools and the Jwaneng Police Traffic Department to roll out the Answered by Archibald Safe Scholar Crossing Programme Ngakayagae, Chief of Public and for school children in Jwaneng. This Corporate Affairs at Majwe Mining is a National Road Safety Education While we are very committed to programme (NaRSEC) which has been meet what our client, Debswana, has developed by DRTS to address traffic contracted us to do operationally we problems in Botswana. also have a strong conviction that We have also launched a one million wherever we operate we are guests Pula project called Majwe Academic of the local community. As part of Excellence Awards. Under this three our efforts to engage with these local year programme, Majwe has adopted communities, we make special efforts all of Jwaneng’s seven Primary and to support local community groups Junior Secondary School prize-giving and charities through sponsorships. ceremonies. The programme intends Our Sponsorship Policy also aims at creating partnerships and collaborating to celebrate success, outstanding academic and extra-curricular with reputable organisations for the achievement by the school’s students. improvement of local socio-economic A key objective is to improve the development programmes. We have since extended our helping examination results in the region and to achieve one of Botswana’s hand to many development projects Vision 2016 Pillars of an ‘Educated and that are aimed at uplifting the lives Informed Nation’. of the less privileged members of Majwe Mining has realised our communities and we sponsor that there is need to heed to the projects that enable and add value to

What about the local community? How do you work with them to create encourage development?

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government’s challenge of poor academic performance by students and many other problems faced by the education system in our country. To extend its helping hand, Majwe Mining together with the assistance of our sub-contractors - Otraco and Danoher - decided to “Adopt” Lotlamoreng Junior Secondary School. We bought a double wide steel office unit (6 Offices, a staff room space, two separate toilets, and a kitchen) for the school. Majwe Mining has also contributed in health; one of the notable projects is handing over a three office portacabins to be used for the HIV & Aids / ARV programme at Mabule to serve the village and another four communities namely, Tshidilamolomo, Mmakgori, Banyana Farms and Leporung. The communities of Mabule catchment area have been attending their full ARV consultation from GoodHope, which is 120 Km away. This was strenuous and very costly for both the community and the government as some patients needed to be regularly transported to Good-Hope for their medications and checkups.

TYRE MANAGEMENT

WORLD-LEADING

PCH ENGINEERING

Otraco Botswana Sacco House Teemane Avenue Jwaneng T: +267 588 1791 E: info@otraco.co.za

• Major overhauls, new machine assemblies, all repairs, maintenance, spray painting and associated fabrication on all types of heavy earth moving equipment in a Mining environment • Extensive experience with Hydraulic, Electric and Rope Excavators • Minor plant work including crushers, conveyors, steel fabrication and all types of pumps • Labour hire including Shovels & Trucks product support

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Naledi Motors (Pty) Ltd Francistown

Going a long way, the load is infinite

nt4 EnginEEring SolutionS and SErvicES

• PPE • Promotional items • Corporate clothing • Engineering services

• Long Term Service provider to Debswana Diamond company with critical production Vehicles and Service • We have been the major suppliers of Service truck, Specialised Diamond concentrate carriers, Fire Fighters, Ambulances, Buses, Tipper trucks and all specific build vehicle to suite the open cast mining environment and appropriate application over 25 years • Proud long term service provider and partner towards economic success of Botswana Tel: (00267) 2415374 | Fax: (00267) 2417258 E-mail: farooks@naledimotors.co.bw

Mobile +267 73215636 Phone +267 5882528 E nt4.investment@gmail.com Twitter @nt4investment Facebook page https://www.facebook.com/nt4engineeringsolutionsandservices

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Strength of the

STALLioN

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Often considered the supplier of choice in the eyes of the customer, MRS Oil tells us more about their growth in Nigeria’s downstream sector Writer Emily Jarvis Project Manager Arron Rampling

MRS Oil is a conglomerate of companies with diverse activities that are focused on capturing the entire value chain in oil trading, shipping, storage, lube manufacturing, aviation, distribution & retailing in west and Central Africa. with a vision to be the leading integrated energy company recognised for their people, excellence and values, MRS are an organisation focused on improving operating efficiencies in all areas of the downstream sector. “with the stallion as our symbol, we’ve lived up to our reputation of excellence through our landmark acquisition of Chevron’s west African assets (Texaco), an achievement that has placed us on the league of global integrated multinationals. MRS Oil is now one of the largest and most efficient downstream players, with solid roots in Nigeria, Cameroon, Benin, Togo and Cote D’Ivoire,” highlights Paul Bissohong, Managing Director for MRS Oil.

MRS are an organisation focused on improving operating efficiencies in all areas of the downstream sector. As one of the largest and leading marketers of refined products, including quality gasoline, marine and aviation fuels in Nigeria, the company market premium fuels under the MRS brand across hundreds of retail service stations strategically spread across Nigeria. with a wide range of lubricants and industry expertise, the company also offer premium lubricant brands - Stallion and Premier Motor Oil. MRS Oil’s proprietary blending facility and its research and development facilities in Apapa allow them to supply premium quality products, to their esteemed customers.

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m r S

o i L

BrocoM SEcurItY

rocom Security is a fast growing market leader in electronic security systems,

with installations across Nigeria, while also diversifying into other areas through a dedicated network of professional partners. Electronic security systems use the power of technology to secure the lives and properties of corporate

the chevron Acquisition and Beyond

The acquisition of Chevron added over 680 further retail outlets to the Group’s distribution chain across west and Central Africa, making MRS one of the leading petroleum retailers on the continent, as the official distributor of Chevron lubricants in west Africa. Additionally, MRS partners with host governments to reach national aspirations such as providing employment opportunities, environmental sensitivity and economic growth. Currently backed by a team of approximately 800 employees and over 7,000 indirect staff located at various retail outlets in the region, MRS continue to provide a trusted and reliable service, nationwide and beyond. Since this high-profile acquisition of Chevron and the Texaco brand in Nigeria, MRS Oil has built a very strong brand foundation with over 50 years experience in the Nigerian market. The company has invested in a fleet of barges and has more than 5,000 dedicated road tankers and 400,000 tonnes of floating storage. Additionally, MRS also owns two aviation jet fuelling facilities in lagos and Abuja, which have tank storage capacities for refined products of over 122 million litres. Plus, MRS delivers

200 million litres of Jet A-1 per year to many of Nigeria’s major airports. “we are seeing a lot of success in aviation activity across the region, we have also embarked on refreshing the look and experience at all our retail outlets and this has had a noticeable impact on volume growth,” Bissohong affirms. As an NIS ISO 9001: 2008 company, MRS continues to strategically invest in storage capacities, jetty expansion, technological advancement in terminal and retail operations and its image re-fresh activities in all its outlets in order to create a world of experience for all its esteemed customers. As a downstream company with an expansive retail network spread across west and Central Africa, MRS have entered into several strategic supply partnerships with various world class companies and host governments; in addition to Chevron, these include Pz Cussons, Cadbury, Procter & Gamble (P&G) and British American Tobacco (BAT).

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organizations and private residences, when the country is experiencing security challenges. The equipment is procured from the United kingdom, America, Israel and the Far East, having been designed, manufactured and tested to ensure that they are cost effective and reliable. The systems are then tested to work in the most challenging environments; with high maintenance culture but low maintenance cost. They are used for applications from the smallest residences and shops requirement to the large scale corporate and industrial applications of fuel terminals, production plants and factories. In 2013, Brocom was very pleased to add MRS Oil Plc, a market leader in the Nigerian downstream oil and gas sector, to our Nigerian partner network, installing CCTV at their lube plant and oil terminal respectively and supplying intrinsic 4-way radio to their terminal. t 01-2712930 E skywork2@yahoo.com

• Procurement, installation and maintenance of CCTV monitoring systems • Access control systems and fire and burglar alarm systems • Electric power fencing • Vehicle and personal tracking devices • Laminated and bullet proof windows • Liquid level measuring sensors • Calibration of tanks, turnstiles, electronic barriers and gates, armoured vehicles, touring systems and security doors

BROCOM SECURITY SYSTEMS LIMITED

CCTV | Access Control | Fire and Burglar Alarm System Electric Power Fence | Metal Detector | Diesel/Petrol Level Sensor Please contact us for more details T: 0803 3077945 | 0808 6999248 | 0127 12930 | 0818 0201376 | Email: skywork2@yahoo.com Our company website www.brocomsecuritysystems.com will be live on Friday 1st December. 8A Lalupon Close (Back Suite) Off Keffi Street South West Ikoyi Lagos

MR S

O i l

Renewed Performance Levels

fuel Production Lines • Petroleum motor spirit (PMS) • Automotive Gas Oil (AGO) • Dual Purpose Kerosene (DPK) • Aviation Kerosene (ATK) • Low pour fuel Oil (LPFO) MRS Liquefied Petroleum Gas • Safe, clean & reliable cooking gas. Available in customised composite cylinders.

Lubricant Product Lines Petrol Engine • MRS Premier Xtra Formula • MRS Premier Xtra Formula SA 10w 40 FULL & SEMI Synthetic. • MRS Premier Super SAE 40 • MRS Premier Motor Oil SAE 50 Diesel Engine • MRS Stallion Xtra Premium 15W 40 • MRS Stallion Diesel Super LA 40 • MRS Stallion Diesel HD 40

Bissohong says that the oil and lubricant industries are witnessing a renewed wave of activities and performance levels which is repositioning the industry on a new path of growth and development: “Across the region, the government are making efforts to improve the integrity of infrastructure in the region, as a result, the industry is seeing less and less occurrence of a fuel crisis. In some areas, despite the activity of road-side fuel peddlers, with its negative impact on retail business, the region as a whole is providing a lot of opportunities in industrial areas.” The development of infrastructure in Nigeria such as roads, airports, mining, and agriculture is generating a lot of opportunities for the oil industry as Bissohong further explains: “In some parts of the region, the industry is undergoing a subtle but steady transformation that would hopefully result in a highly robust industry as soon as the current smuggling of petroleum products from the neighbouring countries is addressed.” The smuggling of counterfeits and low quality brands is a major challenge for MRS Oil, which the company are working hard to curtail with the help of various associations and the relevant government units.

Greases • MRS Crystal grease 3 • MRS Crystal All-purpose EP 2 • Automotive Gear Oil • MRS Motogear EP 90 Industrial Oils • MRS Turbo R&O • MRS Hydro HD • MRS Gearbox

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Marcel and Marcels Nig. Ltd

arcel and Marcels Nig. Ltd is one of the front line inspection and quality control companies in Nigeria. Our partnership with MRS Oil Nigeria started around 15 years ago and we have been rendering services in the areas of inspection of projects, tanks, pipelines and general facility alongside other downstream product marketing companies in Nigeria since then. MRS Oil’s recent strategic investments have expanded and added value to what was inherited from Texaco and Chevron and we are proud to be associated with them. E mnwosu@marcelandmarcels.com E frontdesk@marcelandmarcels.com

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The MRS Card – A Fleet Management Tool Designed for the efficient control of organisational fuel cost and consumption, the MRS card is aimed at effective monitoring and reporting of an organisation’s fleet activities. This rechargeable smartcard is used to pay

MARCEL AND MARCELS

www.marcelandmarcels.com

CALIBRATION Marcel and Marcels has been engaged in the services of calibration and certification of crude oil and product storage tanks for the last 18 years. We have helped our numerous clients achieve accurate fiscalisation of tank content at the point of custody transfer. We also have been carrying out different kinds of NDT on tanks, pipelines, pressure vessels, separators and valves. Our services are aimed at achieving environmentally friendly operations and maximum profit for our clients.

ENGINEERING PROCUREMENT & CONSTRUCTION

ENVIRONMENTAL MANAGEMENT SERVICE

For over a decade Marcel and Marcels has engaged in EPC especially in tank and pipeline design and construction. We have made significant progress in this area especially with the downstream marketing companies. Today, we are rated as one of the best in the industry.

Marcel and Marcels has been engaged in environmental management (environmental impact assessment studies, environmental auditing and evaluation, environmental monitoring). We carry out geophysical soil investigations to determine the engineering properties of the soil (CPT, Shear Test, SPT, etc). Our state of the art environmental and soil laboratory makes accuracy and efficiency certain.

mnwosu@marcelandmarcels.com | frontdesk@marcelandmarcels.com

for products offered at MrS service stations. “The card offers portability, is durable and secure and guarantees customer satisfaction,” Bissohong says.

An Efficient Downstream Player

Over the years, MRS has received several awards and accolades for operational excellence, including the Pearl Award for Excellence in 2013 for the highest net asset ratio. Besides this, the company are active in the CSR sphere and are directly involved in efforts to improve football talents, right from the grassroots. “The first under-12 football competition in Nigeria was organised by us and this remarkable soccer event has been sustained for the last two years. It re-groups over 1,000 young individuals annually,” Bissohong proudly exclaims. The aim is to discover young talented players who will represent the country in future international competitions.

Our desire to refresh our retail look indicates that 2015 will be a prosperous year for us in terms of volume increase

MRS believes that their desire to be the market leader who provides a consistently outstanding retail experience would clearly differentiate them from the competition. “Our desire to refresh our retail look indicates that 2015 will be a prosperous year for us in terms of volume increase. After the election in Nigeria, we are foreseeing a reduction in road sales/counterfeit products further to the deregulation

that may happen. we also want to grow our market share in strategic segments,” emphasises Bissohong. when identifying future market trends, Bissohong highlighted that 82% of energy consumption in Nigeria is currently made up of traditional biomass like wood, waste and kerosene. “Therefore, the potential for shifting consumers to cleaner cooking Gas or LPG is significant. It is important to accelerate this conversion particularly for lowerincome households,” he adds. with a strong desire to be the preferred fuel marketer in the hearts and minds of the customer, MRS Oil hope that their reliability, high quality, cleanliness and safety practices create the perfect product to match. “we strive to be a leading integrated African energy company, ultimately recognised by its people, excellence and values,” Bissohong signs off.

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f o v e r o s

m i n i n g

class diversifying to become

WorLd

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A year on, we speak with John Samaras of Foveros Mining about the government’s continual drive to enhance local skill levels and aid economic expansion Writer Emily Jarvis Project Manager Arron Rampling

overos Mining earth moving and plant hire was established in April 2006 to cater for the growing demand for earth moving equipment in zambia. From modest beginnings in the agriculture sector the company now owns a fleet of assorted excavators, articulated dump trucks, graders, bull dozers and support equipment. Foveros Mining forms part of the Olympic Milling Group of companies located in the Copperbelt Province of zambia Central Africa. The group is involved in a diverse mix of industry including, maize/wheat milling, arable farming, livestock farming, stock feed manufacturing, energy and power generation, infrastructure development and waste management. Not only are they diversifying in terms of industry offering, but they are also diversifying in the face of economic growth. Since we last spoke with Mr Samaras in Issue 10 of our magazine, Foveros Mining have focussed their energies on expanding their fleet and scaling up their operations. “In terms of our capacity, we have successfully increased our workload by almost 50 percent,” Samaras adds. Moreover, the current economic stability in zambia’s mining sector has been a huge contributor to this growth, providing the firm with a favourable market in which to diversify their offerings. “our local expansion into zambia and the neighbouring countries such as the DRC has also been a contributor to our prosperity and diversification as we have expanded our service offering into drilling, blasting, loading and hauling. By offering all these services, we have vertically integrated all the mining needs of the customer, so that they do not have to go elsewhere for any part of this offering,” explains Samaras.

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F o v e r o s

M i n i n g

Securing the Right People for the Job Previously, Samaras had spoken in depth on how Foveros employ the best locals in the business. A year on, he says that having mining-minded people makes it easier to provide skills development and training for staff: “Zambia’s history is one of mining. And in order to be in this sector you must always remember this fact. Employing local staff is key to making sure you have the right people for the job, whilst also giving back to the local economy.” Recently in Zambia, there has been a government drive to create local employment and skills, and Samaras feels that Foveros have shown their compliance and ability

to assist with this: “We can facilitate government training requests and there is a long term plan in place to allow us to continue this. We can see the fruits of the decisions the government has made in trying to enhance local skill levels.” As a result of this keenness to employ local staff, the Zambian government have begun to clamp down on work permits, which is part of a drive to get away from importing expat skills from abroad. “This is a deterrent away from borrowing international skill, the government seems to be towing the line in terms of local skill, which brings its own challenges but will also benefit the longevity of mining in Zambia,” Samaras cites.

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Zambia’s history is one of mining. And in order to be in this sector you must always remember this fact

F o v e r o s

M i n i n g

Upping Their Game

A mining business will always have its challenges in relation to operational costs, delivery of services, optimum levels of operation and so on. As Zambia’s mining industry is currently accelerating at a fast pace, Samaras says that local suppliers have “upped their game” in terms of their offerings and size. For example, Caterpillar has invested US$14 million in a new facility in Kitwe which officially opened in August this year. “From downtime to lead time, the economic climate is improving all the time. The delivery of services has improved tremendously and consequently, other suppliers are taking heed and following suit. We are able to move forward.” Multinational giant Atlas Copco has also increased presence in Zambia and has plans to improve their ability to hold more stock locally. “These international vendors are seeing Africa as a huge area for growth and subsequently are willing to put in the investment required. I think the long term outlook in Zambia for the mining industry is an excellent one, with guaranteed natural growth,” Samaras highlights.

Changing Perspectives in Zambia

As we strive to be mindful of the environment through business in modern times, issues surrounding environmental wellbeing are increasingly a talking point in terms of the mining sector as Samaras affirms: “As discussed last time we spoke, people’s perspectives are changing and in Zambia we are working to do better. The impact on the environment has always been a priority but there is always room for improvement. At Foveros Mining, we are educating our staff on the processes involved in our operations, which is great for everyone involved to form a better understanding of greener

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I think the long term outlook in Zambia for the mining industry is an excellent one, with guaranteed natural growth

practices.” In terms of health and safety in the workplace, Samaras says that although they have not received international accreditations yet, the company are already working at this level: “I feel I can talk for all mining companies in Zambia when I say that the standards have improved across the board. Foveros Mining strives to be compliant to an international standard, and we are confident that we will reach this goal very soon.” Furthermore, the company has brought in a team of people from South Africa in order to enhance safety practices and train their staff.

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© 2014 Caterpillar. All Rights Reserved. CAT, CATERPILLAR, BUILT FOR IT ™, their respective logos, “Caterpillar Yellow,” the “Power Edge”trade dress as well as corporate and product identity used herein, are trademarks of Caterpillar and may not be used without permission.

Foveros Mining has seen organic growth throughout changing market conditions, which Samaras explains is one of the company’s greatest strengths: “Our ability to adapt to the economic environment makes us a flexible partner. As a medium-type operator, we are geared to handle construction jobs, road and infrastructure developments if these opportunities come our way. With a multipurpose fleet we can be flexible and diversify in the face of expansion, whereas most other mining houses cannot offer these further services.” Moreover, the overall

With a multipurpose fleet we can be flexible and diversify in the face of expansion, whereas most other mining houses cannot offer these further services

positive outlook in Central Africa means that the long term prospects for the region are very good. Accompanying this was Zambia’s choice to convert back to the dollar, which the government stepped in to address early on in 2014. Previously, having dual currencies in-country had caused a few difficulties. At the heart of Foveros Mining’s success is their ability to diversify and work towards the company goal

of providing a world class service. By choosing to maintain a local workforce, Samaras is confident that with time, they will achieve even greater things: “We are in the mining business for the long haul. Besides this, we are here to improve the lives of local people.” For further information, please visit Foveros Mining’s brand new website: www.foverosmining.com

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c A s t r o L

s o u t H

A f r i c A

LiQuid

As a world leader in oil and lubricant manufacturing, Castrol are moving with the times when it comes to designing an oil fit for the modern consumer Writer Emily Jarvis Project Manager Ben Weaver

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ere’s a thought. when you are driving your car to work every day you don’t spend a great deal of time thinking about the engine lubricant. Although it is an essential component in your engine, it receives no more attention than the margarine in a sandwich. Castrol knows that for an engine to work to the absolute best of its potential you need oil that has been developed alongside the engine itself; which is exactly what the company has been doing for over a century.

There can be no doubt that Castrol is the world leading manufacturer, distributor and marketer of premium lubricating oils, greases and related services to the automotive, industrial, marine, aviation, oil exploration and production industries around the world. The company is headquartered in the Uk and operates in over 40 countries, employing approximately 7,000 staff worldwide. in nearly 100 other markets, the company are represented by third party distributors who market and sell their products locally. Further, the Castrol delivery network extends throughout 140 countries, covering 800 ports, and the company has partnered with over 2000 distributors and agents globally. Put simply, nothing comes close to matching this internationallyrenowned business in terms of specialisation or longevity.

top of the line products

Castrol offers lubricants for virtually all domestic, commercial and industrial applications. For automotive lubrication (including motorcycles 2-stroke and 4-stroke engines, car petrol and diesel engines), their products include an extensive range of manual and automatic transmission fluids, chain lubricants and waxes, coolants, suspension fluids, brake fluids, greases, cleaners and maintenance products. Additionally, their product range extends to include those suitable for agricultural machinery, plant, general industry and marine engineering uses. “All our products have a global chemical registration status and meet compliance in all locations where the product is used.”

Put simply, nothing comes close to matching this internationally renowned business in terms of specialisation or longevity

As a premium brand and market leader, Castrol products are priced competitively. “we’re slightly more expensive than most products on the market, but what most people don’t know is that we invest that money right back into our research and development. Going forward, we continue to make breakthroughs in R&D, just as we have continued to do so consistently for the last 100 years.

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c A S T r o L

S o u T H

Consequently, our products have often been used at the forefront of historical achievements such as land speed records.” Castrol is the company it is today because of the close partnerships built with customers over the years; developing products to specifically meet the needs of the customer. “what sets us apart is that we work very closely with our partner companies. we’ve got a long history with firms such as BMw and Volkswagen and we’ve worked with them developing technology to suit their purposes. In terms of our depth of partnerships we are second to none. There are more cars on the road in Africa that are born with Castrol oil in the engine than any other oil. So we have a great relationship with manufacturers, they’re developing their technology with us, from basic cars to supercars such as lamborghini.”

A f r i c A

changing Attitudes Among the Markets It must be said of course, that you don’t reach these levels of recognition and success without having to overcome some pretty big challenges along the way. Everything that Castrol manufacture and all processes involved along the way are done with the very highest safety standards in mind. when Castrol supply lubricant to a customer or supplier, they have a stringent checklist designed to help customers become more aware of safety issues. Moreover, Castrol understand that lubricant is, in essence, a form of oil and the company recognise the impact this can have on the environment. As a result, high standards are in place across the board which educate staff on protecting the environment and striving for greener operations.

MASAnA

ASAnA collABorAtES WItH cAStrol SA Masana Petroleum Solutions is a majority black-owned and managed fuel supplier. Renowned for fuel supply to some of the largest organisations locally, Masana works with Castrol in the mining sector. Both companies collaborate to provide an effective and cost-efficient service delivery. with a growing track record of servicing key sectors of the mining, manufacturing, construction and transport industries, Masana has a deep understanding of industry-specific operational needs. The company ensures that clients meet their commitments, creating a dynamic partnership with customers. It’s all about Fuelling Excellence. partnership with Bp As one of the world’s largest energy companies and with over 100 years of successful operation in Africa, BP is Masana’s strategic partner and acquired Castrol in 2000. The strategic partnership not only assures Masana clients of quality products, it enables them to underpin the security of full supply and reliability. passionate This collaboration has a valuable impact for customers in the mining sector. The mining industry’s contribution to the SA economy includes, notably, foreign exchange earnings, employment and growing economic activity. Both Castrol and Masana embody passion and performance in all areas of their respective operations. About Masana Masana was established in 2005. 84% of the staff complement comprises black men and women. Managing Director, Abhay Raichoora Masana Petroleum Solutions is fuel supplier that has built relationships with large organisations in South Africa through its product and client service offerings. in creating a sustainable, diverse and competitive economic climate that reflects the huge opportunities in South Africa, Masana is a symbol of transformation and growth in the fuel industry and the broader economy. For further information contact: t 011 646 9992 / 0826100650 E bridget@ghcm.co.za

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SUCCESS IN MINING STARTS WITH THE

74159B/MINING

RIGHT FUEL

Achieving excellence in the mining industry is your number one priority. Helping you get there is ours. Of course Masana provides high quality fuel, but what makes us a leading fuel marketer is the partnerships we develop with our customers. By understanding your business needs, we are able to provide agile solutions and service. Which means you can focus all your energy on achieving success, while we fuel it.

To find out about Masana, visit www.masana.biz

c ast r o l

S o u th

A f r i c a

Along with ensuring their operations are as green as possible, Castrol is seeing other changing attitudes among the markets it traditionally sells to. “There is a strong move towards synthetic products and synthetic oils, which is where our strengths are. Many manufacturers are demanding more sophisticated lubricants and oils, which plays more and more to our advantage. We are getting

We share a lot of resources with BP, so we enjoy a combination of the cultures of Castrol and BP so that we get a nice diversity within the company.

a really good performance out of our products; there are growth opportunities out there that we are looking closely at.” Accompanying this positive outlook is the rise of the emerging middle class in Africa, which is further strengthening the market for Castrol products and services.

Flexible Recruiting Techniques

To take the best possible advantage of these growth opportunities, Castrol makes a concerted effort to employ South Africa’s best and brightest. As such, the company is flexible in terms of how they recruit. “We will use different techniques depending on the position we have to fill. We have a solid graduate recruitment programme as well as a direct entry system where we recruit the right person for the right job from other industries. We also have a strong BBBEE push to find the best black talent out there, and we consider ourselves as being at the forefront of empowering Africans.” Castrol’s recruitment efforts also benefit from the company’s links with its parent company, BP. “We share a lot of resources with BP, so we enjoy a combination of the cultures of Castrol and BP so that we get a nice diversity within the company. Additionally, we have programmes to identify high potential talent for accelerated development. Our development programme is excellent because of the breadth of BP we offer great sales, marketing and finance expertise that can give employees great exposure to all kinds of skills and disciplines.” As well as recruiting the best available staff from a wide array of backgrounds, Castrol also takes measures to ensure that each and every member of its staff is up to date with the latest breakthroughs

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in the field. â&#x20AC;&#x153;We are at the forefront of pioneering technology with our 13 R&D centres globally, where we develop and test hundreds of new products every year. we work closely with leading industry OEMs, with whom we supply a broad range of lubricants designed for particular operating conditions and environments.â&#x20AC;? with the market demanding much more for much less, engines getting smaller and smaller; all coupled with the desire to conserve fuel whilst still gaining power from the engine, the demand for an oil that can keep up with these changes is huge. Therefore, it is vital that Castrol staff are trained in the latest R&D technologies and products coming off the manufacturing line. Meanwhile, Castrol continue to work very closely with customers. Through the companyâ&#x20AC;&#x2122;s many partnerships and R&D into the latest industry developments, Castrol are seeing a positive future with plenty of growth opportunities, which the company is confident it will reap the rewards from for another century.

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The last two years marked several milestones for Tigo Chad; with the launch of Tigo Cash, 4G LTE services and the renewal of their license in the country for a further ten years, all of which promises to increase their customer reach in the future Writer Emily Jarvis Project Manager Donovan Smith

ince their launch in Chad in 2005, Tigo Chad has gone on to become the largest mobile network in the country that oďŹ&#x20AC;ers mobile voice communications, 2G, 3G and 4G (LTE) technology; and Mobile Financial Services (Tigo Cash) that already reach close to a quarter of their customer base. 2014 was a milestone year as they became the first company to bring 4G LTE internet connectivity to the region, boasting 75 percent of the market share for broadband services, and over 2.6 million customers overall (as of September 2014).

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Furthermore, Tigo Chad is part of the Millicom Group, with operations across 15 countries in Africa and Latin America and over 53 million customers. It is the first operation within the Millicom Group in Africa to launch 4G LTE technologies – a first for Chad and also for the entire CEMAC zone (Central Africa). “Tigo has the largest network coverage with over 540 sites covering over 87 percent of the population,” cites Benoit Janin, CEO of Tigo Chad. As a leading MFS provider with over 500,000 clients using their financial services, Tigo Cash has been a key part of company success since its launch in November 2012. The application achieved one of the fastest penetration rates of Mobile Financial Services ever registered in Africa, standing at an impressive 10 percent penetration rate after the first year of implementation.

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In the last two years, we have extended our network coverage from 400 to 540 sites; a huge 25 percent coverage increase

With such strong figures backing Tigo Chad’s promising market progression, the company renewed its license in the summer of 2013 for the next ten years. “Indeed, we have been confirmed as the market leader in terms of our subscriber base by the local regulator in the last quarter of 2013, and so have been successful in securing Tigo’s longevity in Chad for the foreseeable future. This has allowed us to focus on our long term goals and really hone in on what services the customers want in the next ten years,” Janin continues, “In the last two years, we have extended our network coverage from 400 to 540 sites; a huge 25 percent coverage increase. What’s more, our work in customer service has been recognised by industry peers and our Facebook page is the most liked in Chad with more than 48,000 fans.”

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Transforming the Lives of Chadians

One of the major challenges of operating in an underdeveloped country is access to infrastructure; namely access to the national electricity grid as Janin explains: “Access to a secure energy supply is a big issue as only around one percent of the population has access to the grid. For us, it means that all our sites are ran via generators, which requires considerable maintenance and field works to keep them running.” The telecommunications industry in Chad is still in the growth phase, with mobile penetration standing at approximately 40 percent of the total population. Subsequently, the government has embarked on a huge development project to make Chad the ICT hub for the Central Africa region. “For us at Tigo Chad, this arrival of modern technology alongside our current data network progression from 2G+ directly to 3G+ and 4G, will mean a considerable number of changes in consumer habits in the coming months that will really cement our growth. We tested our 4G service on the 1st July this year and this, and the 3G+ service, were commercially launched in November 2014,” affirms Janin.

As less than half of the population currently have access to a mobile, Tigo recognises the significance of a mobile device for customers: “We know that a mobile means families and communities can communicate via phone for the very first time; smallscale farmers can access weather reports or the latest market prices; entrepreneurs can take their business to places where no banks or formal financial institutions ever existed,

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We know that a mobile means families and communities can communicate via phone for the very first time Benoit Janin - Director General

and loyal customers can contribute to their health insurance policies via text message,” Janin adds: “Our markets may lie beyond the western economies and they may seem less familiar; but to us, they promise dynamic growth potential where our freedom to innovate is unlimited. They are part of us, and we demand more of ourselves every time to build original, exciting digital services for our customers there.”

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Standing Strong in the Face of Challenge Tigo Chad strives to maintain their position as market leader. In order to do this, the company are working hard to improve their quality of service and their US$200 million investment in this area over the next five years is testament to this. “We are thoroughly committed to improving our quality of service and will continue to invest in the Tigo network and our distribution channel, and also look to eventually bring in new services that run in conjunction with our mobile services; such as digital television and e-commerce,” Janin highlights. As Chad continues to acquire better infrastructures – such as the construction of new roads – optical fibre will be made available from next year and Janin has no doubts that the growth of the economy will help grow Tigo’s business: “Opportunities exist in Chad together with more and more economical development and the country is attracting new businesses every day. Tigo will ensure to deliver our commitment to have over 90% of the population covered by our network. We will also ensure the extending of our

EMEK GROUP

Tigo will ensure to deliver our commitment to have over 90% of the population covered by our network

MK specialised in tower manufacturing and installation in the telecommunications sector

since 2003, and have an excellent reputation in the sector thanks to the brand image and business partnerships that have been established. EMK is recommended by their customers in the design of towers, in

3G+ data network to the rest of Chad and we will further develop our data network with the arrival of optical fibre by the end of 2015.” Janin is confident that with a strong team behind him that delivers day-in day-out, Tigo will be able to face challenges head on: “We make our staff aware of Tigo’s activities, whilst at the same time ensuring that they get the relevant training for their own development and also the benefit of the company.” Reinforcing this statement is the 4000 hours of training the company profess to have completed in 2013, which Janin says is a result of the company focus to “keep customers close to our heart”.

calculation of statics and manufacturing. His technical team, composed of specialists in the telecommunications sector, enable EMK to manufacture and erect towers impeccably. The motto of the company is to respond in accordance with the requirements of its customers in an allotted time. The orientation and professionalism of collaborations have allowed EMK to grow in the telecommunications sector exponentially. EMK also owe his success to his partner Millicom; a brand partner whose professionalism has allowed the growth of the company in the telecommunications sector. Through a relationship that began in 2012, EMK had the chance to provide more than 120 towers and tower heights equivalent to 60m. The guidance and the meticulous work provided by Millicom have allowed EMK to excel in telecommunications sector and to this day, the partnerships carry EMK to become a worldwide leader in the telecommunication market. T +90 212 723 64 00

Staff World Cup celebrations

M +90 533 921 11 01 E burcu.tasdelen@emek-group.com info@emek-group.com

www.emek-group.com

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Endüstriyel Metaller ve Kuleler Paz. İç ve Dış Tic. Ltd. Şti.

spEciAlisED iN TOwEr MANUfAcTUriNg AND iNsTAllATiON iN ThE TElEcOMMUNicATiONs sEcTOr • 46,000 m² total facility area • A total tower manufacturing capacity of 800 tonnes per month • 693 towers have been manufactured in 2013 • 30 is the mostly produced tower height in 2013 • 265 workers in December 2013 • 80 is the tallest produced tower in 2013 • The furthest export distance is NOUMEA at 15,560 Km

T +90 212 723 64 00 M +90 533 921 11 01 E burcu.tasdelen@emek-group.com info@emek-group.com www.emek-group.com

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CYBERCOM

ybercom is an IT consulting company that assists leading companies and organisations to benefit from the opportunities of the connected world. The company’s areas of expertise span the entire ecosystem of communications services. Cybercom’s home market is the Nordic region, and in addition the company offers global delivery capacity for local and international business. The company has offices in Sweden, Finland, Denmark, Poland, Dubai, India and Singapore. Cybercom was founded in 1995 and has been listed on the NASDAQ OMX Stockholm exchange since 1999.

As a result of being people-focussed, Tigo Chad’s main drive is to invest in local talent. More than 97 percent of their staff are locally recruited and through the aforementioned training, Tigo invest in the long-term skills development of their employees. “We employ over 350 people directly and close to 100,000 employees indirectly across the country. Thus, we feel proud to be a responsible corporate citizen of Chad who contributes to the country’s economic growth,” explains Janin.

Award-Winning Company

Recently, Tigo Chad received two honours. The first was the Trophy for International Leadership and Image, awarded by the Global Trade Leaders Club in Madrid in December 2013. The second award was in recognition of

These two international awards serve as another strong recognition of our focus and efforts

their customer service – the Diamond Eye Quality and Excellence award – which came from Berlin. Commenting on their achievements, Janin adds: “Our two international awards serve as another strong recognition of our focus and efforts in terms of quality of service. I feel very proud to have won such prizes and I am not only proud of all my Tigo colleagues, but also for Chad as our efforts place the country on the NTIC world map.” In addition to these international accreditations, Tigo Chad strongly believes in assisting the local communities in their development, and aims to play an integral role in the development of Chadian entrepreneurs and future leaders. “Since 2012, together with Reach For Change - an NGO based in Sweden - we have developed a yearly competition where we select three social entrepreneurs that have projects aimed at changing the lives of children. These entrepreneurs receive US$25,000 every year. In this year’s competition, we added a digital component to it, meaning that we allow entrepreneurs the chance to use mobile technology to change society. Each year, the

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30 Raffles Place, Level 17 Chevron House Singapore 048622 T +65 6809 6206 E +65 6809 6201

www.cybercom.com

ITS Ltd

TS Ltd deploys telemetry on all sites for our partner Tigo Chad. The telemetry allows them to control and manage remote fuel in each tank and each site on Chadian territory. Currently connecting 39% of sites on the telemetry network, it helps: • Detects theft and abnormal consumption • Enables accurate costing of each trip • Decreases the number of teams on the territory of monitoring fuel • Control of the quantity supplied with respect to order • Easier future forecasts • Simplifies validating a BC and the supplier’s invoice fuels Over the next 12 months, we have the project with Tigo to complete the rest of the sites in Chad. Commercial T (00235) 95 26 28 48 / 62 21 19 99 E commercial@its-hrs.com Support Techniques T (00235) 92 62 86 86 / 68 12 12 34 E support@its-hrs.com

SMART METERING SOLUTIONS FOR UTILITIES & INDUSTRY ITS SYSTEMS – MAIN ACTIVITIES

• Smart metering, restoration and enhancement of environmental data • Integrated software suite • All in pack Maintenance • Multi-applications submitted by a single network: - Management of business data related to the environment “water“ - Storage management of petroleum and chemical products - Industrial processes follow up - Energy management sites - Column management recycling COMMERCIAL Mail: commercial@its-hrs.com Tel. (00235) 95 26 28 48 / 62 21 19 99

SUPPORT TECHNIQUE Mail: support@its-hrs.com Tel. (00235) 92 62 86 86 / 68 12 12 34

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gÉnÉrAl EntrEprISE dE CONSTRUCTiON (GEC) LTD

énéral Entreprise de construction (gEc) ltd, based in Chad, specialise in the fields of construction and telecommunications. with a powerful team of qualified engineers, GEC performs all types of structural work. GEC offer: • Construction and repair of buildings • Civil engineering (base and mast mounting) • installation of radio equipment (indoor and outdoor) • General trade - import & export services • industrial cleaning • All types of service delivery t +235 664 91818 +235 994 91818 +235 225 11261 E info.gec@gect.td azizkoumbo@yahoo.fr

initiative transforms innovative ideas into sustainable ventures.” Moreover, Tigo Chad are also the official partner of Malaria No More, an NGO working in the fight against malaria. in this partnership, the company can reach areas affected by the disease and educate the population via SMS on ways to avoid malaria; the deadliest health factor in Chad with over 600,000 cases per year. The company also regularly contribute to access to clean water by building wells in remote areas, and they actively support various orphanages across the country. On the more creative and cultural heritage side of social responsibility, Tigo Chad are the official partner of the only cinema in N’Djamena - Cinéma Normandie and work with the French Institute (IFT) who promote arts and culture in Ndjamena. “Not only have we been contributing to the cinema, but we have been sponsoring the Semi Marathon of Peace since 2007 and for the past two years, we have helped traditional dance and music festivals across the county,” Janin concludes by proudly emphasising: “Culture is an important part of any country, and it is important that all who both live here and visit Chad understand this. Therefore, Tigo is proud to be associated with the life of culture and tradition in Chad.”

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Competence - Efficiency - Quality Is Our MOTTO TO ACCOMPANy yOu IN yOur BusINEss

ZENITH BTP - PO BOX 1569 NDJAMENA CHAD Tel : (00235) 66274540/ (00235) 95274540 Email: zenithbtp1569@yahoo.fr www.zenithbtp.com (under construction)

Tel: +235 664 91818 | +235 994 91818 | Dom: +235 225 11261 Mail: info.gec@gect.td | azizkoumbo@yahoo.fr

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MEdiafrika • Development of media strategies/ communication in Central Africa • Implementation and monitoring of the media and communication campaigns in Central Africa • Development, implementation and monitoring of communication events • Communication and media consulting in Central Africa

E nellykouoseu@ymail.com E media.afrika@yahoo.com T +237 99 98 34 23

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Launching a brand new music service and encouraging more young girls to take an interest in ICT are just two of the ways that Tigo Ghana stands out in a crowded telecoms market Writer Emily Jarvis Project Manager Donovan Smith

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igo Ghana is a subsidiary of Millicom International Cellular SA and it was the first telecom operator in Ghana back in 1991. As of September this year, Tigo Ghana’s subscriber numbers stood strong at just over 4 million, and with CEO Roshi Motman leading the Ghana team this number promises to continue to grow steadily. “I have been in Ghana for six months now and I enjoy living here. I love Ghana. I love the people, the warmth and the rich and diverse culture,” she says. With five players in Ghana’s telecom industry, Tigo Ghana have made a name for themselves via the launch of Tigo Music, the first music streaming service in the country.

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ALCATEL ONE TOUCH (AOT)

igo Ghana partners with AOT on affordable entry Smartphone Device

ALCATEL ONE TOUCH (AOT) is a brand within TCL Communication, an international multicultural company which designs, develops, and markets globally a growing range of mobile and internet devices. One of the fastest growing of the worldâ&#x20AC;&#x2122;s top ten mobile phone manufacturers, TCL Communication makes access to

Congratulations on the successful launch of Tigo Music, tell us about this new innovation

Thank you very much, you should have joined us at the Accra Sports Stadium for the launch. It was wonderful as we celebrated with over 30,000 people and top notch Ghanaian artistes. We have done extensive work to really understand the needs and desires of Ghanaians. Based on this we made the strategic choice of meeting the demand for music. Music streaming is the fastest growing area in the global music industry and music content is already the second most popular mobile phone feature in sub-Saharan Africa. Studies have also shown that in the near future more people from this part of the world will use Smartphones. This was an opportunity for us to differentiate. Ghanaians love music, it is a part of their everyday lives. People are born with music, they celebrate birthdays and marriages and even when people die, they are mourned or celebrated with music. And over the years we have supported music because we know that it delivers a great brand experience. We have had some

very successful music concerts and supported local artistes to launch their albums. We have also enjoyed some collaborations with the Musicians Union of Ghana (MUSIGA), the umbrella organisation for Ghanaian artistes and have prided platforms such as Tigofest (Tigo Festival) for local artistes to showcase their talents across various genres. With the launch of Tigo Music we are combining all our music properties including the latest innovations; our partnership with Deezer and the launch of Tigo Music Hub to give it much more focus. This is a first in Ghana and a significant achievement for us as we are creating an exciting experience for our customers and increasing Smartphone penetration in Ghana.

Tell us about the partnership with Deezer and the Tigo Music Hub?

Deezer is an international music streaming service that provides music on the go. As part of the partnership we have developed pre-paid data bundles which give our customers direct access to the Deezer platform and the opportunity to enjoy over

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mobile technology simple, designing their products around individualâ&#x20AC;&#x2122;s lifestyles, enabling the end users to do more. In June, 2013 Tigo Ghana, in partnership with Alcatel Onetouch launched the Pixi 2, an affordable handset that offers a real Smartphone experience to consumers. The new Alcatel Onetouch Pixi 2 is aimed at driving data usage among Ghanaians to increase business productivity and make social networking on the phone more exciting. The Alcatel Onetouch Pixi 2 offers a bright screen experience in a pocket-size smartphone. Remaining true to its Pixi series roots, it offers a smart mix of user-focused features in a fun and colorful handset. The new Alcatel Onetouch Pixi 2 Smartphone is available in all Tigo stores nationwide. AOT is proud to collaborate with Tigo in providing Ghanaians with an innovative mobile experience especially on superior data offerings in order to enhance the way they work and play.

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Roshi Motman , CEO Tigo Ghana

35 million songs including African and Ghanaian artistes on their phones, tablets and computers. The other addition to this innovation is that we

will also be sourcing exciting new local content through a new venture with Africa Music Rights, a digital music company which funds, acquires and manages music rights across the African continent. Through this we hope to digitise more local songs and also develop local talents. The Hub is another exciting element of the Tigo Music experience. We developed www.tigomusic.com.gh with the support of some the most digitally talented young Ghanaians to make it the ‘go to place’ for the extended and extraordinary music experience. It went live on the day we launched Tigo Music and we live streamed the launch concert for people around the world to share our excitement. We are finalising some innovations on the Hub and I would like to take this opportunity to encourage Ghanaians and people around the world to log on and enjoy music including the latest news on new releases and concerts.

TIGO GHANA HAS PICKED UP 7 AWARDS WITHIN THE PAST 2 YEARS: • GHANA TELECOM AWARDS 2013 (Best Marketing Campaign) - Tigo Cash • GHANA TELECOM AWARDS 2013 (Best Mobile Financial Service Product) - Tigo Cash • GHANA TELECOM AWARDS 2013 (Best Use of Social Media) - Tigo Ghana • CHARTERED INSTITUTE OF MARKETING GHANA AWARD 2013 (Best TV Advert) - Tigo Cash, No Wahala! • KALAHARI MOBILE MONEY AWARD, 2013 (Best Mobile Provider, West Africa) - Tigo Cash • MOBILE MONEY & DIGITAL PAYMENTS 2013 (Best Mobile Money deployment, Africa) - Tigo Cash • GHANA TELECOM AWARDS, 2014 (Most Innovative Mobile Product) - Tigo Free Bonto

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The launch concert ‘Unplugged’ is reported to be one of the best concerts in Ghana for 2014, how does that make you feel?

Very happy. I am proud of my team for pulling it off and proud of the positive response by Ghanaians. It is one of the best concerts I have been to internationally. I had a fabulous time and so did over 30,000 others that joined us including competitors. We had top notch Ghanaian artistes such as Sarkodie, Shata Wale and 4X4 just to mention a few. There was also Davido from Nigeria and new music sensation Mzvee. Hit after hit we got all the people in the packed stadium singing along and dancing.

What next after music?

For us, music is a long term investment. We want to become an integral part of the daily lives of Ghanaians. We also want to be synonymous with world class music live events headlined by the best Ghanaian, African and global artistes. The future is very exciting and we are poised to become the digital service provider of choice.

I hear you are directly involved with a CSR project to encourage more girls to study ICT. Tell me more

Well I studied Electrical Engineering and I truly believe the ICT sector offers considerable opportunities for women to bring their personal ambitions and passions together and make a meaningful contribution to themselves, their companies, homes and society. We can develop cutting-edge innovative solutions to solve some of businesses and societies pressing challenges. A career in ICT also offers us economic freedom and the independence to

work from anywhere including remote locations and across multiple subsectors. In Tigo Ghana about half of our employees are women. Like myself, some combine work with family and I am supportive of flexible working hours. After all we are an ICT company and therefore can work from remote locations if need be. I met Regina Agyare, one of our Change Leaders and a social entrepreneur a few weeks after joining Tigo Ghana and I fell in love with the kind of work she did. She provides hands-on training for young girls in deprived communities to code and build websites. I visited the â&#x20AC;&#x2DC;Tech needs Girlsâ&#x20AC;&#x2122; centre in Accra and I was pleasantly surprised by the enthusiasm of the young girls to become the next CEOs for tech companies. Like Regina, most of them wanted to have their own start-ups despite being young and that is so encouraging. Ghana needs more of such tech start-ups to become the ICT Hub for the sub-region if not Africa, which I think could and should be a serious target. My pledge is to support them with the needed resources to embolden them and to spend some time with them regularly mentoring and teaching them several others including the basics of running a successful business. My challenge to them? Be confident and challenge the status quo instead of feeling constrained by history, processes and systems.

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Experience-Centric ISON BPO assist clients with experiencecentric solutions that empower them in enhancing business efficiencies, streamlining operations and reducing costs through Business Process Outsourcing Writer Emily Jarvis Project Manager Donovan Smith

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Solutions SON BPO, earlier known as Spanco BPO in Africa, was established at the end of 2010 and started its first operation in nairobi, Africa in february 2011 with just 110 staff. As a leading Business Process outsourcing (BPo) firm, with a strong focus in sub-Saharan Africa, ISON BPO has grown substantially in the last four years and now has around 7000 employees working out of ten countries in Africa, two cities in India and Yangon in Myanmar. This rapid pace of expansion secures ISONâ&#x20AC;&#x2122;s footprint across its areas of operation, giving them an early advantage and this fast paced development is expected to continue. Global

CEO Pravin kumar explains that the company’s basic strategy has been to “dig deeper into every account that they take on”. By this he means the company would rather have a smaller amount of fully satisfied customers, rather than stretching their resources unrealistically, which could damage efficiency and customer relationships. As a truly multi-cultural organisation, ISON’s unique approach to service

delivery in BPO combines building and managing call and data centre infrastructure, as well as global manpower outsourcing and call centre operations. “we help clients with experience-centric solutions that empower them in enhancing business efficiencies, streamlining operations and reducing costs,” says kumar. Having a senior management team who have all come from senior

professional backgrounds has been a key factor in driving the business forward. The wide range of domain knowledge and expertise in the client segment has allowed for ISON to explore a solution-based approach instead of a transaction processing approach. “This approach to business means that we handle the outcome and not just a single transaction. By taking end to end responsibility

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of processes such as Customer Life Cycle Management means that our expertise in these sectors have to drive us forward and make us stand out from our competitors,” Kumar further explains. Moreover, it is ISON’s strong value proposition that really places them ahead of the rest. “Put simply, the cost of ownership must go down. And if you cannot bring it down, then clients will not return to you for business. We think of ourselves as cost leaders as we offer a very competitive price for the full range of solutions customers receive. As such, we are known as a high value service provider ISON BPO CEO for managing Pravin Kumar customer experience,” he adds.

Managing Customer Expectation

As a result of the increased focus on technology in Africa in recent years – due to the rise of mobile money and Smartphones for example - ISON BPO has seen an increase in the number of clients choosing to use multiple services from them. Customers are more demanding than ever before, aggressively striving to adapt to newer technologies in order to remain competitive. “People used to outsource plain vanilla voice services from us. This has now evolved into multidimensional IT-enabling services covering the entire gamut of ITeS (Information Technology Enabled Service) including customer experience management using self-care, analytics and so on. We endeavour to change with the times in order to fulfil all our client’s needs and keep them up to date.” Expectations continue to rise, particularly when people come into interaction with technology, therefore, the role of good quality customer service is increasingly integral, which in turn allows ISON’s clients to increase their competitiveness.

Staff Development

BPO is an area which requires training, and as we enter the generation for employment opportunities in Africa, it is vital that current education regimes address the skills needed for development in the workplace. “IT & ITeS (BPO) services are known to be the most significant employment generating activities. While the continent does have an educated population to work in these industries, they require up-skilling which should be taken seriously by governments through Public

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MERALD

erald is a full service electrical, Merald is a full service electrical and mechanical engineering & construction company that provides end to end solutions across Nigeria. We also provide maintenance and integrated facility management services. Our services include EPC and maintenance of electrical, HVAC, pipeline, firefighting and ELV systems for industries, commercial & residential complexes. We are proud to have some of the biggest corporate companies in Nigeria as our clients. As we finish a decade of our Nigerian operations, we plan to expand to 5 more African countries by 2018. We have provided EPC services for all new offices set up by ISON over the last 2 years. T +234 812 488 1988 E info@meraldgroup.com

www.meraldgroup.com Private Partnership initiatives.” Kumar believes that governments should take initiatives for creating proper infrastructure with availability of power supply and proper connectivity to residential areas. Another area of opportunity for the government is to improve the security and the perception of security across Africa as some of these services operate on 24/7 basis and should be treated as a priority area for development. ISON offer skills training including soft skills and leadership training so that a better quality of customer experience can be provided. Further, the company has also taken some initiatives in up-skilling of competencies as a CSR activity. “One of the themes of our employer brand is that wherever we operate, we should be known as a welfare-oriented organisation. In pursuit of this theme, we decided to embark on our journey to generate employability in the countries in which

www.meraldgroup.com

we operate,” kumar continues: “Our commitment is to provide employment opportunities to persons from marginalised communities through partnerships with reputable, not-forprofit organisations. Accordingly, we have set our CSR objective of recruiting part for our entry level talent from NGOs which we hope to achieve by March 2015.”

testing out new Markets

After consolidating their early start up operations in first three years, iSon BPO have moved the company focus towards securing growth into new areas, which kumar is excited about: “Having started out in the telecoms sector, we have now begun moving into various sectors including the retail space, the Airline segment (Fastjet), insurance, power distribution and in banking.” Through this manifold growth and diversification, iSon can extend their vast experience and

Electrical and Mechanical Engineering & Construction Services

Email: info@meraldgroup.com Phone: +234 812 488 1988 | + 234 70 35329488

insights from consulting, migrating and executing thousands of large and complex business functions and processes in a global delivery framework. what’s more is that the company expect to witness substantial growth in the upcoming twelve months in all these verticals including the telecoms sector, whilst also hoping to start BPO operations in at least three new countries during this period. Perhaps the most exciting venture that kumar highlighted was ISON’s entry into Fastjet Airline’s account in Kenya and rwanda, as the flying giant has agreed to outsource a large part of their customer-facing operations to ISON in phases. “This way, the airline can test us out in phases and if they like the services we provide, then we can see huge potential for the aviation segment across Africa to do the same. On the one hand we can use this experience as the building blocks to expand into the

industry, and on the other it provides us with an opportunity to further improve customer experience whilst simultaneously reducing commercial losses in this segment,” he says. Furthermore, ISON provided Tigo Tanzania with a high level of service and consequently, they have awarded the company with a contract in Rwanda which has now been implemented. “Due to the successful roll out of our BPO with Tigo, we hope to be considered for their Pan Africa account, which would be a great achievement for the business and testament to the growth direction we wish to head in,” kumar surmises.

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U n i t e d

P h a r m a c e u t i c a l

D i s t r i b u t o r s

Healthcare SA’ s

Supp l y P a r t n e r o f C h o i c e In 2009, UPD upgraded their distribution centres to world-class status. Since this time the pharmaceutical supplier has gone from strength to strength, growing their brand presence in order to reach as many customers and patients as possible Writer Emily Jarvis Project Manager Serge Utting

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ith its roots in wholesaling, and with a significant market share, UPD is South Africa’s foremost specialist wholesaler of pharmaceutical, medical and healthcare products. As such, the company purchases warehouses and re-sells branded, generic and over-the-counter pharmaceutical products of the highest quality and of world-class standard to a national customer base, holding a 62 percent share of the private hospital market. Founded in 1993, UPD has spent the last 21 years retaining its reputation as one of South Africa’s most dependable and professional suppliers of pharmaceutical products. In 2003, the company became a division of New Clicks South Africa, a whollyowned subsidiary of the Clicks Group Limited.

Today, UPD is the country’s only national full line wholesaler with five distribution centres in South Africa and one in Botswana, and a 25 percent share of the total private pharmaceutical market. UPD owns 26,000m2 of warehousing space, stocks an impressive 11,500 products including 6,500 front shop items; and picks and dispatches 160 million units per annum to customers, sending a total of three million deliveries from their South African warehouses every year. In turn,

this comprehensive wholesaling system shows the company’s commitment to meeting customer needs both promptly and efficiently, while providing top quality customer service, products and corresponding information. “Our team travel a staggering 9.8 million kilometres over the course of a year. This means that we have to ensure that procedures are followed to be able to consistently deliver a smooth process every step of the way,” says Mervin Naidoo, Head of Commercial at UPD. On average, 90% of UPD’s wholesale business is the distribution of ethical scheduled medicines, which includes the preferential supply contracts with large hospital groups and the servicing of other independent private hospitals within South Africa as Naidoo further explains: “These preferential supply contracts in South Africa to outlets, such as to the Clicks Pharmacies, have significantly boosted our growth. By introducing our automatic picking machine, this new technology has allowed us to pick items from our warehouses faster, securing a quicker delivery time with fewer possibilities of human error.”

Regulating the Healthcare Market

Healthcare systems and the chain of supply vary dramatically dependent on your location around the world. Naidoo says that the differences between the South African pharmaceutical markets and the rest of the world are night and day: “The South African healthcare market is very different to the rest of the world. In 2004, a new pricing model - Single Exit price (SEP) - was introduced which regulates the price of medicines in the country. This model controls the price of medicines throughout the supply chain, removing any form of discounting, bonuses and sampling. Further, wholesalers must negotiate a logistics fee with each manufacturer for products that they sell. This fee can vary from 0-15% and is negotiated on a ‘by supplier’ basis; settling normally around a 6% average.” On the one hand, this level of regulation ensures that fair processes are in place for all in the market, but on the other, all are faced with a varying logistics charge that can fluctuate over time. Moreover, UPD view their suppliers as not just a vendor, but as a business

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partner. “By this I mean that we each share a common customer: the end dispenser of medicines. Our goals are aligned to ensure that the customer receives the right product at the right time in the right quantity – there has to be an adequate working relationship in place. We engage heavily with suppliers to ensure a consistent supply throughout the supply chain and supply demand, which means that fluctuations are minimised,” emphasises Naidoo.

Growth Opportunities in SA

Due to the SEP regulation, Naidoo says that the current pharmaceuticals market in South Africa has limited growth opportunities. However, he identified a possible opening in the independent retail pharmacy market: “Indeed, this segment makes up over 40 percent of the market and we want to increase our local focus on this in South Africa. With our wide product offering and excellent service delivery, we want to position UPD as their preferred wholesale partner. In order to realise this, we need to further support this channel to realise growth.”

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In addition, UPD believe that they are geared to enter the paramedical and allied industries such as veterinary and surgical supplies, diagnostic equipment and consumables. “These markets are currently non-regulated, and will allow us to negotiate on price,” highlights Naidoo. “Looking north, there are growth opportunities in sub-Saharan Africa. As more global pharmaceutical manufacturers look to enter Africa, UPD with its South African and Botswana bases, is well positioned for distribution into neighbouring countries like Zambia, Angola, Namibia and Zimbabwe,” he adds.

Nurturing Employee Skills

In order to provide such a top notch service, staff at UPD have to be educated in the best-practice approach to business. “With a strong permanent staff figure of 459 and 514 temporary workers, we take care to develop and nurture professional relationships with suppliers and customers. UPD realises that people are our competitive advantage, therefore we aim to train and develop our staff in critical areas to ensure that our employees and the business, benefit and feel empowered,” enforces Naidoo. “Our aim is to provide monthly programmes that will assist with critical and rare skills within our industry to assist all staff with career development and also encourage organisational growth.

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the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Johnson & Johnson is a company of enduring strength. We’ve been privileged to play a role in helping millions of people the world over be well and stay well through more than a century of change. As the science of human health and well-being has grown, we’ve been able to grow along with it. Even more important, we’ve helped shape and define what health and well-being means in everyday lives. Our products, services, ideas and giving now touch the lives of at least one billion people every day.

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These programmes are continuously adapted to ensure they stay up to date and are to industry standards.” Further, Naidoo added that he hopes this training process will make staff feel more comfortable with sharing their ideas and strategies in order to shape the long term future and sustainability of UPD.

UPD Bulk Distribution

Many people may not be aware that UPD Distribution has been in existence for the past 15 years. “We have achieved a 23% market share in value terms in a short space of time with the support of our distribution partners. In fact we are now the largest distributor of pharmaceuticals in the country by volume,” Naidoo exclaims. As a growing organisation, in 2012 UPD made a significant investment to expand their distribution facilities in Gauteng. The facility came online this year, providing the company with 50% additional capacity for the growth of our existing partners and taking on new business. “Our agility and responsiveness to our partners is enhanced by the fact that the business decision makers reside within the UPD operating board. Being a fully integrated business, we are able to offer manufacturers a simple supply chain solution to get product to market quickly,” comments Naidoo. “Further to this our fee model is singular in that we do not charge for value added services that assist’s our partners to be effective and successful. And of course we are able to offer a ‘secondary distribution type’ service levels at very competitive rates in our business,” he adds. Lastly the growing International trend amongst pharmaceutical distributors is to have flexible in-house IT systems to cope with the pressures and changes in the industry. UPD Distribution is ahead of this and have their own validated and flexible IT systems, which enable the company to tailor solutions for their clients.

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Increasing Brand-Awareness

UPD is the owner of the Link Pharmacy brand, of which there are currently over 200 Link branded pharmacies across Southern Africa. Link Pharmacies have been synonymous with making people feel better for nearly three decades and UPD agree that the brand needs to be updated in order to further grow their presence. We have grown this side of the business from just a handful of pharmacies, to a nationwide establishment. And we want to grow this number further, not just by opening more stores, but by adding tangible value to retail pharmacy and improving customer experience,” Naidoo comments.

we are now the largest distributor of pharmaceuticals in the country by volume In order to do this, UPD will be making various technological platforms available to innovate the ways in which pharmacies can interact with customers and patients. “Independent pharmacies are viewed as being part of the communities, entrenched in people’s lives. We want to build on this by getting more involved in community outreach programmes and finding out exactly what patients need from their local pharmacies,” Naidoo adds and concludes his interview by stating that without people and showing compassion towards the end-user’s needs, UPD would not have become the powerhouse it is today. “Moving boxes is a tough business, but we didn’t get to be the largest pharmaceutical wholesaler in South Africa by accident. We did it by employing and empowering good people. And each year we make sure to recognise these people.”

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roche

oche Diabetes Care South Africa has launched the new Accu-Chek Connect diabetes management system, designed to streamline diabetes management.

The system seamlessly transfers blood glucose data from the Accu-Chek Performa Connect meter to the Accu Chek Connect mobile app and the Accu-Chek Connect Online web portal wirelessly and automatically. The Accu Chek Connect diabetes management system is designed to help increase patient engagement by enabling highly efficient communication between people with diabetes and their healthcare team - saving valuable time while supporting improved therapy decisions. T +27 (11) 504 4600 F +27 (11) 787 8415

www.accu-chekconnect.co.za

MYLAN

ylan is one of the world’s leading global pharmaceutical companies and active pharmaceutical ingredient manufacturers, ranking among the top five generics companies worldwide. Every one of Mylan’s 1,300-plus medications meets one global quality standard. As one of the world’s largest producers of API, used to make antiretroviral (ARV) therapies for the treatment of HIV/AIDS, approximately 40 % of people living with HIV/AIDS in the developing world depend on a Mylan product for treatment. In South Africa, Mylan is currently supplying the state sector with the single tablet regimen, which ensures access to ARV treatment.

www.mylansa.co.za

Get connected. Get livinG. For more information please visit www.accu-chekconnect.co.za Roche Products (Pty) Ltd | Diabetes Care | 9 Will Scarlet Road PO Box 1927 | Randburg 2125 | South Africa

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ith a world-renowned presence in over 220 countries and territories across the globe, DHL are the most international company in the world. This advantageous strength in size is accompanied by a workforce exceeding 315,000 employees, who contribute to providing solutions for an almost infinite number of logistical needs. DHL is part of the world’s leading postal and logistics Group, Deutsche Post DHL, and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain. In 2009, the company laid out their goals for the future via “Strategy 2015”, which included a clear vision and mission for the future of the company.

Everything that is moved from one place to another needs the aid of logistics – but behind this simple truth, there are millions of stories to be found Known for delivering your parcels from A to B, DHL strive to be the logistics provider that people turn to for all their shipping needs Writer Emily Jarvis Project Manager Serge Utting

Strategy 2015 is designed to focus even further on the clients of DHL and their corresponding industries starting with the sectors Life Sciences & Healthcare, Technology, Energy, Automotive and Engineering & Manufacturing. “Our vision emphasises that we want to be The Logistics Company for the World. This goes beyond the simple fact that, as a global company, we have presence in the aforementioned 220 countries and territories, or that we are often the very first logistics company to enter new markets. Our vision stresses that we want to be the logistics provider people turn to - their first choice not only for all their shipping needs, but also as an employee or investor.”

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SEcTorS: Express deliveries worldwide; freight forwarding with planes, trucks, ship s and trains; warehousing services that go beyond just storage, but include everything from packaging to repairs; international mail deliveries; customised and specialised shipping – if it is about logistics, it is about DHl .

e x p r e s s DHl Express transports urgent docu ments and goods reliably and on time from door-to-door in more than 220 coun tries and territories, and operates the mos t comprehensive global express netw ork.

g L o b A L f o r W A r d i n g , f r e i g H t In its daily business DHl Global Forwardin g takes care of a variety of customers’ logis tics needs, from standardised logistics oper ations and multi-modal transport solutions to highly individualised industrial projects.

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DHl Supply Chain is the global market leader in contract logistics, providing warehousing, managed transport and value-added services and offers solutions for corporate information and communications management.

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DHl Global Mail is DHl’s worldwide expert in providing customised solu tions for your mail and B2C parcels, main taining one of the world’s largest delivery networks on five continents.

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“We form the backbone of trade” DHl are deeply proud of the contribution they make in their daily work. Everything that is moved from one place to another needs the aid of logistics – but behind this simple truth, there are millions of stories to be found. As the logistics company for the world, the company form the backbone of trade, ensuring that whatever needs to be delivered, gets delivered. “A shipment placed in our trust may include life-saving medicines, a birthday present from a friend, or hold a company’s entire existence in the form of a prototype. we not only deliver parcels and packages and make sure containers arrive at ports; we deliver prosperity, we transport health, we power growth, we deliver joy. Every day we connect people, improving their lives.”

Supply chain Solutions

Every industry has its own particular characteristics and supply chain needs, which is why DHl’s sector management approach is to work with customers in order to optimise the value proposition for their industry’s distinctive requirements. “A key to our success is to create a simple and unique experience by sector, making it easier for you to do business with us. with our innovative and industry-specific state-ofthe-art-solutions, we will create a competitive advantage for you.”

trAnSMAn

ransman’s expertise in the Temporary Employment Service Provider industry allows them

to deliver an opportunity for South Africans to find employment, placing work seekers into industry across Africa. Expertise in recruitment and placement for Permanent, Temporary, Contract and fixed Term staff. Transman complies with statutory obligations and all legal requirements within South African law. Established in 1983, the credentials, accolades and experience that Angela Dick, Chief Executive officer holds, truly is testament to the operations and service delivery of the business. Transman saves hidden costs immediately in all client support functions such as recruitment of skilled staff, payroll administration, human resource management and industrial relations and specifically in the area of operations productivity. In the 19 branches across the country, recruitment is conducted within the surrounding communities ensuring economic upliftment thus reducing the levels of unemployment. Transman encourages long term relationships between its Clients and Placed Staff. Their service comes with in-depth knowledge and experience of Client and Placed Staff needs. Transman is a level Three contributor in the Broad Based Black Economic Empowerment Policy. t (011) 628 8300 E acd@transman.co.za

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As the world’s largest logistics specialist, dHL Supply Chain offers a comprehensive suite of services drawing on their global scale and local insight to deliver value across your supply chain. From the initial consultancy and design, to final mile delivery and reverse logistics, the industry giant provide customised supply chain solutions across all industry sectors. “Our scale and expertise, combined with our experience across all industry sectors, means we have developed successful supply chain solutions for customers of all sizes, including many of the world’s leading brands and corporations. whatever your requirement, there’s a good chance we’ve already developed a range of innovative solutions to meet your challenges.”

green Solutions

There are many ways to reduce climate-damaging CO2 emissions and other environmental impacts in the transportation and storage of goods including; via optimised transport routes vehicles with alternative drive systems and ensuring warehouses are as energy-efficient as possible. Working alongside customers, DHl want to leverage the potential for greener business practices. “At DHl, we call this GoGreen. we believe that

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environmental protection and business success are not just compatible, they are closely interlinked. with our expertise and global presence, we can offer our business customers a broad portfolio of green products and services. By providing detailed carbon reports , we show them where they stand in terms of greenhouse gas emissions. Though CO2 emissions have the biggest impact on climate change within logistics, we also report other greenhouse gases like methane or nitrous oxide.”

tAIlorMAdE StAFFIng

ailormade Staffing, established in 2007, is a fully BBBEE empowered, legally compliant supplier of outsourced labour solutions and specialist permanent placements. Today’s business climate mandates that companies remain flexible and responsive to market fluctuations and competitive onslaught. Meeting the immense challenges facing the outsourcing industry requires a unique combination of experience, innovation and responsive turn-around time.

Something for Everyone

with a strong belief that pursuing all of these goals is in the best interests of all stakeholders, customers, employees, investors and the planet as a whole, DHl add value to people’s interaction with them, whether this is via providing excellent services or products, by engaging employees and nurturing their talents, or by being a solid, long-term investment on the stock market. “Additionally, we show concern for our world and our communities with our various corporate responsibility programmes under the motto of living responsibility.” Following on from this motto, it is important to mention that Corporate Responsibility is an integral part

Our strength lies in our passion for people, which defines us as a preferred service provider who ensures that all staff supplied are tailored to meet the requirements of your organization Tailormade Staffing takes pride in fostering mutually beneficial partnerships in order to provide the best possible ‘tailormade’ client specific solutions.”

of DHl’s corporate strategy. “we focus on environmental protection via our GoGreen initiative, disaster management (GoHelp) and education (GoTeach), whilst also providing support to employee volunteerism (Global Volunteer Day via the Living Responsibility Fund).”

dHL’s Aims & obJectives: 1) To simplify the lives of our customers 2) To make our customers, employees and investors more successful 3) To make a positive contribution to the world 4) To always demonstrate respect when achieving our results

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Tailormade Staffing adds value as a solutions company to DHL. They participate in active leadership to achieve an harmonious site which encompasses productivity SHEQ, IR and other support to increase productivity, reduce and mitigate costs. Tailormade Staffing is an SME however a dynamic company that’s willing to go the extra mile to achieve DHL’s objectives.

19 Linze Road, StamfoRdhiLL, duRban 4001 | Po box 47821, GReyviLLe 4023 t 0027 31 309 1919 | e kalay@tailormadestaffing.co.za

w w w. k n f r e i g h t l i n e s . c o. z a FOR ALL YOUR FREIGHT, TRANSPORTATION, WAREHOUSING, DISTRIBUTION AND TRANSPORT BROKER NEEDS CONTACT OUR DEDICATED TEAM BECAUSE

BIG OR SMALL WE DO IT ALL! Our services • Freight services • Logistics • Warehousing • Distribution • Transport broker services Telephone: 086 111 3223

Our scale and expertise, combined with our experience across all industry sectors, means we have developed successful supply chain solutions for customers of all sizes, including many of the world’s leading brands and corporations

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S o m e J u s t See W i n d o w s ,

Founded in 1975, Broll Property Group a leading commercial property service company in Africa, with offices in major cities and towns in South Africa as well as operations in Ghana, Indian Ocean Islands, Kenya, Malawi, Namibia, Nigeria and Rwanda and provides services in other African countries Writer Emily Jarvis Project Manager Nick Norris

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roll offers services which include asset management and consulting, corporate real estate services, facilities management, industrial, investment and office broking, property and project management, retail leasing and projects, research, shopping centre management, valuation and advisory services, own patented Broll-Online property-management software solution and a property search function with a vast database of properties across South Africa. For 10 years now, Broll has been affiliated with CBRE, a leading

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Investment Trends Heidi Rix, Broll Property Group, Director for Investor Services Talk me through some of the property asset and management and investment trends you have witnessed?

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global commercial real estate and investment firm and thanks to this association, the company offer unrivalled local expertise and global market knowledge with the sole purpose of maximising the potential of your property. Brollâ&#x20AC;&#x2122;s country CEOâ&#x20AC;&#x2122;s and Directors tell us more about the property market trends, company projects and their facilities management systems.

In South Africa, we have seen a lot consolidation in the listed property sector with the larger listed companies absorbing the smaller ones. Further to this, most of these listed properties have in-house property management and for these funds we can offer strategic and operational asset management services either on a specific property or on a portfolio basis. Broll manages at total of 291 malls 9 retail centres in West Africa, 275 in the SADC region and 7 in East Africa. The company manages the largest malls in seven Sub-Saharan African countries.Asset management is the key to success and this is done by way of aligning the interests of the property investor, the tenants and the manager utilising a blended recipe of skill, experience, knowledge, relationships and proactive operational efficiency including establishing proper checks and balances in the property operation process. The right holistic management solution is important in unlocking the property investment value and

property managers need to have business intelligence skills in order to best manage the property and investment asset. In other words, managers need to be aware and keep abreast of what is happening in the economy, the property industry and its respective sectors. Asset management include aspects such as market intelligence and research as well as property sector specifics, projections, appraisals and capital projects, strategic leasing and renewals planning, value add initiatives and income risk mitigation all of which address the strategic long term planning and investment growth of the asset under management.

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Ea s t A f r i c a , Indian Ocean a n d S A DC Group CEO, Malcolm Horne, Broll Property Group, East Africa, Indian Ocean and SADC Tell me about the real estate markets in East Africa, Indian Ocean and the SADC region

Closer to SA, Namibia is often described as Africa’s optimist and with good reason. Not only does it enjoy one of the continent’s most pleasant, peaceful and politically Although Nairobi is still a preferred location for many global organisations stable environments, but also an infrastructure to rival many entering the market, many are developed countries. investing heavily into other areas While the rest of the world is in the Indian Ocean and the SADC still recovering from the impact of region. Major real estate investors the US housing loan crisis, rising in Malawi include the government, inflation and financial crisis in Europe, institutional investors, the Asian Namibia’s real estate sector continues community, foreign and local real to grow on all fronts. In recent estate companies. years Namibia has become a new Recently, Malawi Housing international property hot spot with Corporation, an arm of government, new developments and ambitious partnered with a Chinese company construction projects springing up investing in real estate and lately, we have noted that the Asian community in most major hubs as well as areas which provide adequate disposable has teamed up and invests in all real income to warrant development. estate sectors. Zambia is another investment When one considers the economic and political factors and the eagerness gem in the region, what’s more, the of government to incentivise potential country has signed double taxation agreements with a number of investors, the real estate sector will European, North America, African and grow substantially in the next five to 10 years and with this growth, comes Asian countries, as such, investors from these countries are not liable to tax vast opportunities for investors. For in more than one country or territory. example, with rapid urbanisation, What’s more, the government offers Malawians are now adapting the a well-balanced package of fiscal Western culture, wanting modern incentives in priority areas as well as homes, sophisticated retail spaces additional negotiated benefits towards as well as offices and industrial strategic investments. properties to cater to their needs.

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Where has the Group seen the most success in the last year? Across the continent, retail is becoming more formalised, with new retail developments coming onto the market in the next 24 to 36 months. In East Africa, Kenya for example, the new malls being built have GLAs (Gross Lettable Areas) of over 30,000m2 while in West Africa, they are less than 30,000m2. South Africa which has a more sophisticated real estate market continues to see retail growth and we are starting to see new retail developments in second-tier cities and rural areas. With new office developments, the trend is green buildings and this is mostly seen in Sandton Johannesburg where a number of listed property companies build specifically for high profile tenants who are becoming particular about what they want from a building – efficiency being top of mind as energy saving and cutting costs is what many tenants are looking to achieve from the buildings they occupy. We are experiencing an occupier market that is being influenced by international best practice and rapidly developing formal occupier centric service offerings such as CRES to Facilities Management.

mAJor proJects Across eAst AfricA, sAdc region And West AfricA

over 1,009,748m2 of retail projects in various stages of

completion within the next 24 months

An additional 500,000m2 of retail projects under investigation A total of 53 retail across these regions

projects

Geographical spread of projects:

28% east africa 44% SaDc 28% West africa

In Kenya, Broll has been awarded management and is involved with leasing of Two Rivers in Nairobi, the largest mixed-use development under construction in East Africa

(68,000m2 of retail and 18,000m2 residential). The SaDc region has 19 projects with retail interest mainly

coming from master franchise, Middle East retailers in Angola (limited interest in SA), global luxury brands and strong SA local retail expansion into the region.

There are 23 projects in West africa. The market here is

seeing a lot of master franchise as well as emerging Middle East retail interest, European brands and a strengthening of the local retail market. In South Africa, Broll has been

awarded the exclusive leasing mandate of the Mall of africa in Johannesburg,

the largest single retail first phase ever constructed in Sub-Saharan Africa as well as the recently opened Newtown Junction in Johannesburg.

reseArcH & mArketing Elaine Wilson, Divisional Director Research and Marketing at the Broll Property Group What makes Broll Property Group stand out in the real estate crowd of companies?

We are a multi-disciplinary real estate firm offering services including asset management and consulting, corporate real estate services, facilities management, industrial, investment and office broking, property and project management, retail leasing and projects, research, shopping centre management, valuation and advisory services. We have been affiliated with CBrE, a global leading commercial real estate firm for 10 years now and that enables us to use our international expertise combined with local knowledge to maximum. we pride ourselves in having intimate knowledge of the markets in which we operate and have presence in. This coupled with the fact that we have African talent at company and country level. Some of our staff members have local and international real estate knowledge in the markets and we continue to educate and skill our people on various aspects of real estate to keep up with the changing dynamics in various markets.

Talk to us about your market research and how it plays a pivotal role in where you choose to invest

Research is the cornerstone of our business, and with non-transparency and lack of data in some countries, it is essential to have feet on the ground and this is perhaps an area where we differentiate ourselves from the market. we have operations in over 15 countries in Sub-Saharan Africa and this is useful as we have a team of dedicated researchers who have in-depth knowledge of the countries

we operate in and have presence in. The research aspect also allows for further expansion into the continent, importantly, our brokers, asset managers and clients tap into this research which then allows them to make informed decisions. we approach research differently, instead of just looking at rental levels or what lease terms are for example, we focus on factors such as legislation issues in different markets and how these factors impact on the property investment. In essence, our research is tailored such that an investor learns from it, use a guide or reference and assist them in making decisions about their existing and potential property investments.

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West Africa Leonard Michau, Director and Head of Operations West Africa hich countries are investors eyeing in the West Africa region?

As Broll celebrates ten years in Nigeria, business here has taken centre stage, closely followed by Ghana. Ivory Coast and Cameroon have tended to lag with their smaller GDP and the overhang of the 2010/2011 Ivory Coast political instability. However we are seeing a growing interest from private equity developers in the Ivory Coast albeit in the early stages. Nigeria received a boost with the rerating of their GDP, and with the current state of the Ghana economy many investors have focused their attention on Nigeria where they see greater opportunities and higher returns. Conversely, Ghanaâ&#x20AC;&#x2122;s economy is currently under pressure and we have seen a definite slowdown in deal flow on the transactional side of our business, mostly in leasing, tenant representation and research projects. In some cases new investors have taken a cautious approach of wait and see, whilst many existing investors have taken a view that property is a long term investment and that the underlying economic fundamentals remain reasonably sound and will improve over the long term. The proposed IMF financial backing will restore confidence; however, this will come with onerous conditions, not welcomed by a large segment of the population. Each country has its own unique challenges and characteristics for example, in the case of Ghana vs Nigeria, the dynamics of doing business in each country is very different despite geographically being close to each other. Therefore it is important that investors take cognisance of this and do their in country homework.

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How does Broll intend on growing business?

It is our intention to open offices in Ivory Coast and Cameroon on the back of client mandates recently secured and demand for professional property services. We see huge growth potential in the corporate real estate and tenant representation space while facility management has gained significant momentum on the back of international companies wanting to outsource this service. Retail leasing and mall management have been a core part of our business during the initial years and this continues to grow on the back of the surge in new retail developments and positive demographics. We have been operating in Ghana and Nigeria for 9 and 10 years respectively and are very fortunate to have experienced our most successful trading year to date. We have seen growth across all our operational divisions with buildings under management in West Africa now exceeding $1 billion.

Fa c i l i t i e s Ma n a g e m e n t Rowland Gurnell, COO Facilities Management Talk us through Broll Facilities Management and what this entails as well as your footprints in Africa?

Over the years and serving some of South Africaâ&#x20AC;&#x2122;s largest listed property portfolios, Broll has earned a formidable reputation for delivering quality, effectiveness and value. The ability to cross-reference information from an enormous database compiled from years of experience and exacting market research enables us to provide unique, cost-effective solutions for our clients. Focused teamwork and specialised skills ensure that you get the optimum service to match specific goals.

What has been the two major trends in facilities management you have seen across the continent and how have these impacted or will impact on the real estate sector?

Africa is a growth area for many global companies with presence on the continent. Many of these companies want the same office accommodation and services they would get in Europe or America and it is here that we can provide this through the training and employment of the local community. Another trend we have noticed is that in many countries, these global companies want to have policies, procedures and Service Level Agreements introduced and we are in a position to assist with this and introduce our Computerised Maintenance Management Systems (CMMS) across Africa.

What makes Broll Facilities Management unique?

We have vast experience across all sectors of the Facilities Management sector and expertise within hard and soft services. We also have the 24/7 Call centre which runs on our highly sophisticated CMMS Software. Broll FM has a large footprint across the African continent and is well placed to look after the facilities of global and local companies in Africa.

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e s tAt e s e r v i c e s ( c r e s ) Ken Gerber, Director and Head of Occupier Services Talk us through CRES in SA and in Africa. What trends do you see emerging in this sector?

CRES shifts the focus of real estate to the demand side of the equation, to propertyâ&#x20AC;&#x2122;s most fundamental functional role which is to support and enhance the operations of the businesses who pay to use it. we look at the role that corporate real estate can play not only as a facilitator to business and economy, but also in providing a competitive advantage to individual companies. Understanding what occupiers need from their real estate in Africa is founded on the two underlying cornerstones required of any portfolio, i.e. that it is fit for purpose and provides value for money. Particularly within the rest of Africa, supply is evolving to meet those needs, and real estate is truly becoming a creator of change and is in fact changing the face of entire markets and cities.

Why should investors and tenants choose Broll CRES? How are you perceived in the market?

Brollâ&#x20AC;&#x2122;s Corporate Real Estate Service is unique in the South African market as a purely tenant focused service. Our successful track record of delivery of real estate services for some of our most significant clients - including leading financial service providers and other global companies - and we have delivered benefits to our clients of: r1.7 billion savings in the past 12 months alone 52,000 invoices totalling r1.3 billion processed to date 7,200 payments processed per month Average return on client investment of 1500% Brollâ&#x20AC;&#x2122;s platform is based on well-proven processes and technologies using global best practice. Originating from our associated company CBRE,

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these have been tailored to the South African market. Our clients are therefore able to benefit from leading edge services confident in the experience that Broll brings to allow them to seize opportunities to unlock inherent value within their portfolios and generate sustainable financial benefits in line with their objectives. Broll has proven experience in crafting, implementing and managing flexible strategies to successfully optimise corporate real estate portfolios.

tHe future of broLL Group CEO, Malcolm Horne, Concludes... Where do you see Broll’s business going in future years?

Ultimately we would like to see Broll being compared on an international stage with the best in the world. On 15th January 2015, Broll Property Group turns 40, a major milestone in the life of the company. our staff compliment has grown to over 1,329 and counting. we have plans for further expansion plans as we believe Africa is the future, having said that, it will take time to unlock opportunities on the African continent. knowledge of the markets, patience and local partners are key in doing business in Africa. Our focussed service lines that operate in East, South and west Africa will provide a platform for future growth and momentum driven by client needs and expansion plans. we have spent the last decade building our platform and wish to stand out of the pre-eminent professional property services company across Sub-Saharan Africa. Our love and passion for the development of the continent is part of what drives our desire to promote Africa to the world. we hope the future will promote our business on the international stage.

noteWortHy c o m pA n y AWArds broLL property group Won in six different cAtegories And AcHieved severAL furtHer nominAtions in tHe euromoney reAL estAte survey AWArds 2014: real estate advisors and consultants – Overall 1st place in Africa

real estate agency/letting – 1st place in Africa

real estate Valuation

– 1st place in Africa

real estate research Services – 1st place in Africa

Broll South africa and Broll nigeria were ranked number 1 overall in the real estate advisors and consultants category in their respective countries

broLL nigeriA scooped tWo more AWArds in tHe reAL estAte unite 2014 AWArds in october 2014 With Ikeja city Mall (a Broll nigeria managed retail centre) winning the Best commercial Property award and Broll nigeria winning the Best real estate Support Service of the year.

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M o t s e n g - S e l m e c

S o u t h e r n Left to right: Andries Smit Managing Director Motseng Selmec, Ipeleng Mkhari Chief Executive Officer Motseng Group, Ben Pienaar Non-Executive Director and Bruce Zungu Chief Investment Officer Motseng Group

Motseng is a diversified investment holding company with investment and operations in property through the property investment and property services boutiques, as well as diversified strategic investments Writer Emily Jarvis Project Manager Donovan Smith

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Strategic

INVESTORS tarted by two professionals in 1998, Motseng has grown into a multifaceted organisation employing almost 600 people. Initially specialising in the provision of soft services, Motseng have since diversified into the industrial, textile manufacturing and property sectors, and most recently the telecoms sector via the acquisition of the Selmec Group. With a historic focus on property, Motseng has diversified its offering by creating ten investee companies to provide comprehensive

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and professional service delivery. Motseng is invested in a wide portfolio of listed and unlisted companies with key holdings in the property sector. The company investments are targeted at, but not limited to: infrastructure, propertyrelated, diversified industrials, transport, energy, services, manufacturing, telecommunications and financial services-related industries. â&#x20AC;&#x153;Through the integration of people, places, processes and technology into a single interactive solution, we create an optimal working

A ssets Un d e r Mana g e m ent : The value of assets under management is circa R15 billion The current GLA under management exceeds 500,000m2 Maintaining approximately 4,000 base stations in South Africa and Mozambique Maintaining approximately 140 retail sites in South Africa Maintaining national government infrastructure assets in South Africa

A f r i c a’ s environment and seek to invest in high quality companies that have strong business franchises, attractive growth prospects, leading market positions and the ability to generate superior returns,” explains Andries Smit, Managing Director of Selmec Group. 2014 saw the company change its name to Motseng-Selmec for the South Africa operations, and ComservSelmec for its Mozambique operations. Accompanied by the company ethos to transform and empower employees, Motseng comprises of 100% black South Africans and has enjoyed steady and constant growth over the years; remaining true to its vision to continue providing exceptional management to property owners and telecommunication operators through facilities management. “Our clients need to be kept at the heart of our business, and our service and business offerings need to be translated into responsive solutions that enable operators and management to focus on their core business,” Smit says.

The Choice to Diversify

The last twelve months have seen Motseng-Selmec grow their business significantly, especially on the telecommunications side. Consequently, on the 18th of October 2014, Comserv-Selmec was awarded the Vodacom CEO Award for Business Partner of the Year (International).

Our clients need to be kept at the heart of our business, and our service and business offerings need to be translated into responsive solutions that enable operators and management to focus on their core business

The choice to diversify into the telecommunications sector was part of a targeted strategy to expand the development and telecommunications activities as part of Motseng’s property investment strategy. “As we had been involved in facilities management, property management, project management for more than ten years - and more recently property investments through acquisitions and developments - we wanted to focus on sustaining company growth and job creation, with preferential procurement of local and blackowned entities and enterprise development partnerships. This was achieved through diversification,” highlights Smit. Motseng acquired infrastructure services group Selmec in 2012 as well as Unimedia, Selmec’s Mozambican operations, and Smit further explains the reasoning behind this: “The acquisition of Selmec was part of a well-established strategy to grow the company’s asset and services base in property and propertyrelated assets. The acquisition will further strengthen Motseng Facilities Management capabilities both in South Africa and Mozambique.” Following on from this, Comserv is part of the Selmec Group of companies which was acquired by Motseng Facilities Management (MFM) in 2012, specialising in infrastructure maintenance and facilities management in the built environment, telecommunications and retail sectors. Motseng Facilities Management, a subsidiary of Motseng Investment Holdings, has a 70% stake in Comserv while the 30% remainder is owned by Intelec, the local Mozambican partner. “We are responsible for maintaining Vodacom’s entire active and passive infrastructure in Mozambique,” affirms Smit.

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M o tsen g - S el m e c

Sector Challenges

As you can imagine, operating across several different sectors presents its challenges. “Whilst we have seen the development of new retail, residential, commercial and industrial developments, one cannot ignore the challenges experienced by all,” Smit discusses. With the built environment being affected by the

economic downturn in South Africa, it remains a difficult trading environment for facilities management and infrastructure maintenance companies alike. Therefore, the intra-dependency between these sectors is critical for the robust growth of each sector. Furthermore, South Africa’s economy presents a further issue as Smit explains: “We have a high

Project Case S t u d i es

Cl i ent: Na t i o n al D e p a r t m e n t o f P u b l i c W o r k s Details: Motseng FM provides facilities management services on behalf of the National Department of Public Works to its Prestige Clients (Presidency and National Ministers) in Pretoria and Johannesburg. Project Value: R410 215848 Contract Duration: 3 years

Cl i ent: D e pa r t m e n t o f I n t e r n at i o n al R e lat i o n s a n d C o o p e r at i o n Details: Motseng FM was appointed to provide facilities management services at the new Head Office of The Department of International Relations and Cooperation situated in Pretoria, Gauteng, based on a Public Private Partnership Agreement. Project Value: R162 million/year (approx) Contract Duration: 25 years

Cl i ent: Pa r e t o Lt d , F o u n ta i n h e a d & Ka p la n T r u s t Details: The Co-Owners of Westgate Shopping Centre appointed Motseng Property Services (MPS) to provide facilities management services at this Super Regional Retail Centre in the West Rand. Project Value: R1.4 billion Contract Duration: Open ended

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ME & E MCWADE ENGINEERED PRODUCTS (PTY) LTD

cWade Engineered Products manufacture and sell a range of metal enclosures for housing heavy duty batteries, electrical and electronic equipment. We believe in developing and manufacturing products in line with our customers’ needs, using our experience in metal fabrication and electrical reticulation to supply high quality, long lasting solutions for a wide range of applications. We are experienced exporters with extensive knowledge of African export requirements and have designed products with various packaging and crating options to ensure the products arrive at their destination in good condition. Our association with Selmec has successfully enabled us to jointly develop security products for the cellular industry in SA. T +27 11 394 3444 E sales@mep.co.za

www.mep.co.za

unemployment rate (25.2%) and is known for labour unrest and strikes. Additionally, electricity supply constraints, escalating rates and taxes are just some of the major problems hampering growth.” In the telecoms sector the global impact of convergence between operators and content providers provide additional challenges and opportunities for companies like Motseng. “We operate in a cost-competitive, capital intensive, highly skilled and technologically advanced environment which requires consistently high service quality and agility,” he adds. On the other side of the coin, there has been an increased focus on energy management and implementing greener building technologies. “This has been a major driver for facilities management services in South Africa. The Green Buildings Council of South Africa aims to promote savings in the property sector where possible.

Moreover, the concept of green buildings is a developing initiative in South Africa, which means that most companies align themselves with energy saving by making facilities managers undertake sustainability management functions,” confirms Smit.

Supporter of the Tomorrow Trust

Motseng is committed to occupying an impactful role as a socially responsible corporate citizen. This commitment is rooted in a deep moral conviction and is driven by prudent business sustainability practice. Over the years, Motseng has developed a targeted strategy of growing women-owned micro enterprises in particular. As a result, the strategy of developing Joint Ventures will see many of these businesses establish themselves and continue to flourish independently of the effort and funds invested by the various departmental resources

We operate in a cost-competitive, capital intensive, highly skilled and technologically advanced environment which requires consistently high service quality and agility

at Motseng. The company have embraced a variety of socially responsible business practices which include a commitment to pro-actively invest in the social development need of the communities in which they operate. Moreover, Motseng are a big supporter of the Tomorrow Trust, an organisation that is all about providing support, hope, opportunity and the possibility of change to the youth of society. “The gift of a future, be it success through a stable job or living their dreams passionately,” Smit emphasises. “Tomorrow Trust provides a complete support programme that enables South Africa’s orphan and vulnerable children, who are in need of academic and psychosocial support to overcome shortfalls in the public education system, to reach self-sustainability and community mindedness,” he concludes.

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e L e v A t o r

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e L e vAt i n g Businesses in South Africa Nu-line says each elevator is different, and by offering a tailored design service in-country, they can guarantee customers receive a quality South African product, made by local people Writer Emily Jarvis Project Manager James Smith

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u-line has had a presence in South Africa since 1990, where they have been manufacturing and installing elevator products across the country. As a local manufacturer based in South Africa’s largest city, Cape Town, the company offers a wide range of custom-made products, specifically designed to match client needs and specifications. Company Manager Allen Behr says that it is this local element which makes Nu-line stand out from the crowd: “Most other elevator companies import complete elevator products and are therefore less flexible with regard to offering custom specifications and shorter delivery times on these specialist designs.” what’s more is that the company also offer to upgrade existing elevators whilst retaining some of the old equipment in order to pass a cost saving onto clients, but without compromising the lift’s efficiency. From humble beginnings, a workshop was created to start the manufacture of small hoists and dumbwaiters to meet the identified market demand. Since then, further company growth and product development allowed for the design and creation of a home elevator and a commercial passenger elevator. As a result of this success, a further product was introduced to their product base, namely; the funicular which is used in steep terrain. “Company growth has been constant year on year with the average increase per year being 20%,” Behr claims. Moreover, 2014 saw Nu-line reach their total sales budget in just six months, testament to their strong management systems and well trained personnel. “Our growth has also called for production expansion which has called for larger premises and equipment. As such, our focus has been to ensure that our expansion is sustainable,” he adds.

Intense training programme

The elevator industry is one that struggles with a continuous supply of qualified labour, in particular elevator technicians. Therefore, Behr says that undertaking in-house training is vital to maintaining high standards in all they do: “we undertook an intensive training programme with all members of Junior Management in order to equip our own staff with the skills needed to advance to supervisory positions and to accept accountability for department goals and targets. As a result, older management positions have been fulfilled with a young dynamic and goal-orientated management team.” Furthermore,

ongoing health and safety training is in place to educate company staff on key regulations under the Occupational Health and Safety Act, and to ensure that work is performed safely in order to prevent injury to employees or damage to equipment. Additionally, Nu-line provides opportunities to the previously disadvantaged so that they may benefit from staff training and the option to progress internally. Also, Nu-line is a supporter of learn to Earn. This is a NGO that assists training unemployed people in various life skills. They have two training

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N U - L I N E

E L E V A T OR

PRODUC T S

Africa. This is vital as most contracts depend on the supplier having presence and a service infrastructure in the area. If we are able to enter into a beneficial relationship with these companies, then we can offer to manufacture at very competitive rates, the local company can then attend all meetings with the project teams, install our products and take over the service agreements. The relationship will thus benefit Safety On-Site both parties.” “Export is key to increasing Contrary to popular belief that Originally in South Africa, both workflow” aggressive marketing in the modern the building regulations and SANS age will result in more business, regulations were not very thorough for Currently, Nu-Line have 107 projects the key to this growth so far has the design and requirements for the in progress across South Africa, been Nu-Line’s constant increase in manufacturing of elevator products. Namibia, Zambia, Mozambique, sales and market share due to the Over time, and with a direct linked to Tanzania and an export project continual return of a good quality safety concerns, all of these laws have to Kenya. With an aim to increase product, resulting in repeat business been amended so that South African workflow and productivity in a from professional teams that they National Standards (SANS) are in line sustainable manner, the company have worked with on previous with the EN81 international standard. have begun implementing some projects; such as architects, building As per the updated SANS regulation, marketing initiatives. “To this end, contractors, consulting engineers all elevator products need to be we will definitely need to expand our and clients. “We guarantee that our manufactured and installed in line factory and even our premises in the with the requirements listed in the near future. Extra factory space would products are manufactured from the best quality material with emphasis regulations. Once the installation allow us to better accommodate on workmanship and safety. We will is complete, certification has to be the export market,” Behr continues: continue to enforce this along with issued by a government approved “Short term growth in this sector a continued appreciation of our staff lift inspector before the product is would entail building relationships efforts,” concludes Behr. put into public use. “This sets the with elevator companies across centres - one in Khayelitsha Cape Town and one in Hermanus – and Nu-Line have assisted them by providing the labour to install lifts in both facilities at no cost. “In addition, we also supply donations to assist with the day to day operations of the NGO. This is our contribution to try and assist people to develop skills which will in turn decrease the unemployment ratio in South Africa,” Behr proudly states.

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safety and quality standard for each completed installation. The safety factors are therefore inspected in-house by our team and then externally by the lift inspectors. As each installation site is unique, a separate safety file is also issued per project where the various hazards are identified and precautionary measures are included. Site appointments are made for safety officers and first aiders,” explains Behr.

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ATLANTIC CONTROLS Quality Solutions for Industry

CABLE SPECIALIST OFFERS YOU THE MOST COMPREHENSIVE RANGE OF: • COMPUTER CABLES • TRAILING CABLES • PVC FLEXIBLE CABLE • SILICONE • MARINE AND TEFLON CABLES • DOUBLE GLASS NICKLE • MULTI-CORE SCREENED & UNSCREENED CABLES

• MICROPHONE & COXIAL CABLES • DOMESTIC FLEX AND WIRE • FIBRE-OPTIC CABLES

41 Section Street, Paarden Eiland 7405, PO Box 386, Paarden Eiland 7420

Telephone: (021) 511 0262 • Fax (021) 511 4987 Email: ros@jedelct.co.za

ATLANTIC CONTROLS is a privately owned, completely independent importer, stockist and distributor of quality industrial controls, electrical safety and switchgear and a variety of controls, many specific to the lift industry. With a proven track record in industry, we work closely with selected overseas manufacturers and distributors to bring you the right product at the right price. Please visit our website or give us a call to discuss your requirements.

T: +27 21 551 9998 | M: +27 83 440 7484 F: + 27 21 551 9911 | E: sales@atlanticcontrols.co.za

www.atlanticcontrols.co.za

Cody Products provides

a service to the goods hoist industry, as a leading supplier of the locally manufactured Easy-Fold door, Full Mid bar Picket gate and the Simple lift gate. The Easy-Fold door is available in Stainless Steel, Galvanised or Epoxy coated finish. The Picket gate is available in Painted or Zinc plated finish The doors and gates are manufactured to customer specified sizes and applications. Office:+27 (0)11 660 5859 Cell: +27 (0)82 451 4607 Email: john@codyproducts.co.za www.codyproducts.co.za

7 Aster street, Boltonia, Krugersdorp, Gauteng, South Africa.

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water N o - o n e Ca r r i e s

Like We Do

Flo-Tek is led by a group of professional specialists, who each bring a set of specific industry skills and experience to the company Writer Emily Jarvis Project Manager James Smith

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adical Investments (Pty) Ltd, trading as Flo-Tek Pipes & Irrigation, was established in Botswana in 1998 with the sole purpose of manufacturing PVC pipes. Since this time the company has grown in terms of both production capacity and facility size in order to cater for a wider array of customer needs. Flo-Tekâ&#x20AC;&#x2122;s core business specialises in the manufacture and distribution of HDPE, PVC-U, PVC-M pressure and sewer pipes and rotomoulded products. Backed by the ISO 9001:2008 certification in their Botswana and Johannesburg factories, the

company is fully equipped to handle a distribution network throughout these two regions and other SADC countries. In July 2003 and June 2004, FloTek commenced the manufacture of rotational moulded products and HDPE pipes respectively. The company expanded into South Africa in 2005 and have continued to increase production with the addition of a HDPE pipe factory in Clayville, Johannesburg, in August 2007. Since this time, Flo-Tek has opened subsidiary companies in Dundee, Port Elizabeth, East London and Angola, further enhancing their reach on the continent. “Our factories have fully equipped laboratories which ensure Flo-Tek manufactures to SANS, ISO and SAPPMA specifications. This is accompanied by a set of knowledgeable and well experienced staff in the pipe manufacturing industry. They bring with them a wealth of industry experience which helps ensure customers receive the best quality product and timely delivery. Our staff compliment of 50 people and the strategic locations of our factories are the two key selling points of our business,” says Chakrapani Banduru, Flow-Tek’s Chief Operating Officer for the Clayville operation. Collectively, through its management and specialist staff, FloTek offers its clients more than 150 years’ experience in the pipe manufacturing industry.

A b o ut Chakrapani Banduru In the last year, Chakrapani Banduru progressed from Flo-Tek’s Financial Manager to the position of COO. He has been in the plastics industry since October 2005 and has brought vast experience in financial management and accounting. He continues to run the financial division for Flo-Tek South Africa. He is pleased to be running the Clayville operations.

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f L o - T E k

Building a Profile in South Africa Flo-Tek have successfully built up their profile in South Africa through various association exhibitions related to their manufactured products and have also made the conscious choice to source their supplies locally. “we do this predominantly because there are huge supplies locally that we can take advantage of. In doing so we show our direct support to economic development in South Africa,” Banduru emphasises. Basic raw materials and

additives for the manufacture of PVC-U pipes, HDPE pipes and tanks are supplied to Flo-Tek from local sources. These materials from trusted suppliers are checked and verified, and given a compulsory test certificate.

corporate Social Investment

As a responsible and progressive corporate citizen, Flo-Tek has adopted an integrated and balanced approach to CSI, as a coordinated and aligned component of its broad-based

We recognise that no successful and sound business can survive in isolation from the community within which it operates

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economic empowerment programme. “we recognise that no successful and sound business can survive in isolation from the community within which it operates,” says Banduru. Flo-Tek strives to add value to the community through its involvement in the process of establishing the needs of Compass Community Centre. “we are looking to provide the community with the funding and the support of groceries, furniture and the necessary equipment they might require on an on-going basis. Furthermore, we work with a charity called Roundabout in order to provide water for school children. This organisation has developed a device that pumps water from a borehole facility via the perpetual motion a roundabout creates when children play on it. The more children play, the more water these schools have, which is a wonderful idea,” he describes.

SBI PlaStIc RecyclIng

specialises in recycling HDPE Plastic Pipe. We recycle pipe into pellet form for reuse in the pipe manufacturing process. We process factory waste as well as source and recycle scrap HDPE pipe. Call us for your recycling requirements we deliver quality recycled materials on time.

e: sales@sbiplastics.co.za t: +27 (0) 83 5732805

Further Developing the Business

Over the last twelve months, FloTek have been focussed on internal restructuring and building on their current investments, adding yet another subsidiary company in East London as well as establishing additional lines in their HDPE factory. “Developing our staff is a key factor in order to build the profile of the business. Our aim is to maintain the momentum we have established this

year, making the best of each and every opportunity available to us at this time,” cites Banduru. “We are proud to announce the opening of our East London operation, which will be fronted by the Director of our Port Elizabeth company, Mr Colin Murphy,” he adds. Banduru further highlighted that Flo-Tek’s greatest advantage is their knowledgeable staff: “Our stable product line is backed by a

team who understand our products. Subsequently, we have established a reputation in the industry and are recognised throughout Southern Africa, which gives us the edge over the competition.” Huge structural changes within Flo-Tek have cemented the company’s position in the market and with constant improvements made to their product range, these adjustments promise to be for the better.

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p e p

c L o t H i n g

tHe fAbric of

SOUTHAfrica SOUTH Africa Pep Clothing provides insight into the current market conditions for the garment manufacturing industry in South Africa and the companyâ&#x20AC;&#x2122;s biggest achievements as we approach the end of 2014 Writer Emily Jarvis Project Manager Tom Cullum

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That makes you a unique contender in the clothing market?

Apparel manufacturer Pep Clothing (a division of Pepkor Retail limited) has been supplying garments to leading southern African retailers for the past 40 years. Our manufacturing operations are situated 10 minutesâ&#x20AC;&#x2122; drive from Cape Town International Airport and 25 minutes from the shipping harbour in Cape Town, South Africa. As a low-cost, high-volume mass manufacturer, Pep Clothing is unique within the southern African clothing industry.

we have always invested heavily in training and developing of our team members through internal and external interventions. we have a culture of personal growth and mutual respect. Consequently, this has enabled us to achieve excellence in our processes which ensures that we continuously deliver high quality products with consistent quality performance year after year. Product consistency is extremely important in the school clothing market, as consistency in product quality is essential for repeat orders. we stand out from the crowd as a result of this commitment to our customers and our team culture.

Talk me through your main achievements for this year

Pep Clothingâ&#x20AC;&#x2122;s four factory divisions manufacture basic school clothing including trousers, shirts, dresses and a range of basic knitted underwear. The company is currently the largest clothing manufacturer under one roof in Southern Africa, employing over 1,600 people and delivering more than 7 million garments annually to our retail customers.

Our main objective was to stabilise performance during our extensive factory renovations, as well as reducing waste in the process. we are proud to report that we have to date managed to recover all production losses that were a result of the renovations. Additionally, we have improved our productivity with one percentage point on the British Standards International, as well as reduced overall downtime. we have also developed new fabric types with two of our major fabric suppliers, which will greatly enhance our product offering. As it stands, we are now 75% complete in renovating the entire factory as part of our Continuous Improvement Projects. we have redesigned the factory layout in order to save 4400m2 of space. This entails moving each of the four factories to a temporary area while the current space is refurbished. Three of the four factories are now complete and in operation. Once these renovations are complete in 2015, we will implement an additional shift in order to increase production capacity; further enabling

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us to create economies of scale and in doing so deliver more value to our team members and shareholders. Moreover, the new areas are laid out more effectively in terms of value streams as well as health and safety standards. We are also replacing all our light fittings with new T5 type lights which are more environmentally friendly and use less electricity. Furthermore, we are now in our third year of upgrading our machines and equipment as part of the Production Incentive programme through the Department of Trade and Industry. We acquired a new automatic cutting machine that will improve productivity, reduce waste and ensure accurate cutting quality.

What issues would you say have been affecting the clothing industry as a whole?

For many companies including Pep Clothing - who use fabrics that are not manufactured locally - the high import duties on fabrics are a barrier to securing competitiveness. The HS

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I believe that our leadership style nurtures a culture of growth and appreciation. This in turn creates loyal staff team members who give their very best each hour of every day

Tariff Code structure is a constraint insofar that one code covers several different fabrics, some of which are manufactured locally. This requires a complicated mechanism to provide relief to companies who desperately need it, and at the same time protect the existing textiles factories that still exist in South Africa. To date there has not yet been a solution to this trade barrier, but we are hopeful this will change.

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In order for our Industry to compete nationally and internationally, we not only need lower input costs such as raw materials and utility costs, but we also need to resolve the shortage of skilled workers and capable technical management. The solution lies in managing these different expectations responsibly.

Where do you source your raw materials and why?

There are areas in the clothing manufacturing industry that show growth, especially manufacturers that manage to deliver products and services to their customers that are of superior quality than the relatively cheaper imports. Local retailers are also starting to see the potential benefit in shorter lead-times from local manufacturers when compared with imported products. This interest in purchasing products locally is due to two main factors: the weak rand making imports more expensive relative to the previous year(s), and the shorter lead times due to geographic location. The challenge still remains though; the high cost of raw materials, especially those that attract import duties even though those fabrics are not manufactured locally. More than 90% of our fabric is imported as they are not manufactured locally, which places our supply chain as a critically important part of our business. We manage our operation on a just in time basis and have a dedicated supply chain team on staff who ensure our inbound, internal and outbound supply chain activities are optimised.

From your perspective, why has Pep Clothing continued to grow from strength to strength?

I believe that our leadership style nurtures a culture of growth and appreciation. This in turn creates loyal staff team members who give their very best each hour of every day. As a result of our tenacity and strong position in the market, Pep Clothing received the award for Best Company in Reducing Waste in 2013-2014 from the Cape Clothing and Textile Cluster, as well as several other supplier awards from our customers. And of course, we work within the communities in which we operate. As one of our core markets is childrenâ&#x20AC;&#x2122;s school clothing, we actively support the Kidz2Kidz Foundation in Managing the Donations2Distibutions network as well as other monthly volunteer work.

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Q u al i t y

S u p e r m a r k e t s

grocers Home-Grown

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quality Supermarkets, one of the most prosperous business ventures by Ugandan entrepreneurs, is testament to why determination and hard work, are pertinent ingredients for success Writer Emily Jarvis Project Manager Callum Philp

uality Supermarket is a leading locally owned supermarket in Uganda. It was legally incorporated on 11th August 1994 as a private company trading under the name of quality (U) ltd. From humble beginnings as a roadside grocery store in old kampala in the 1980’s, quality Supermarkets have been able to build a chain of the biggest and fully-stocked modern supermarkets in the suburbs of kampala, namely Ntinda, Martin Road, lubowa and Namugongo (kyaliwajjala), so as to reach out and take services closer to their wide client base. This family business was started by Mr and Mrs Mutungi back in the early 80s to support their young family. The small grocery store sold basic subsistence goods and was frequented mainly by neighbours. By 1990, they knew that the potential for growth was tangible. Going by a tried and tested philosophy of the customer is king; the Mutungi’s had grown a loyal customer-base and were able to expand their store in 1994. Testament to this philosophy, by 1999 quality Supermarket had grown into a three storey mega store. “we had built a team of innovative managers and staff with great experience in satisfying our customers’ demands. Our unwavering commitment to high quality products, exceptional attention to customer care and deep commitment to ethical business practices propelled our business to greater heights,” explains Mary Mutungi, Managing Director of quality Supermarkets, who has personally watched the company grow to reach new heights. Its growth continued and by December 2006, they had opened a second branch in Ntinda Shopping Mall, another suburb of kampala. Two years later, they opened quality

Apollo and Mary Mutungi

Our unwavering commitment to high quality products, exceptional attention to customer care and deep commitment to ethical business practices propelled our business to greater heights

Shopping Village, a fully-fledged shopping centre in the prestigious suburb of lubowa on the outskirts of kampala. At the heart of the shopping centre was quality Supermarket whilst the rest of the space was opened to other businesses including restaurants, boutiques, salons, bookshops, pharmacies, banks, children’s play areas, and leisure activities.

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Q u al i t y

S u p e r m a r k ets

In April of 2012, a further Quality Mall was completed in another upcoming suburb in Kampala, Kyaliwajjala, and Mrs Mutungi says this expanded her understanding of the customer: “We wanted to offer a wide variety of products that allowed our customers to satisfy their shopping needs under one roof at the most affordable and customer-friendly prices, and ultimately, offer convenience. Our slogan shopping made easy captures our deeply cherished philosophy. With the malls, it really epitomises what we dreamed and hoped.” The supermarkets are frequented everyday of the week because of the exceptional customer service and the wide range of products carefully selected from suppliers in Uganda, Dubai (UAE), South Africa, Turkey, Thailand and China. Quality Supermarkets adhere to the most modern quality control measures when it comes to their product sourcing, as well as placing emphasis on strict hygiene standards. In the past,

IOEC

Our slogan shopping made easy captures our deeply cherished philosophy. With the malls, it really epitomises what we dreamed and hoped

ZN Exporter of the Year 2014, Indian Ocean Export Company is a family run and owned business. Pioneers in the South African export industry since 1972, IOEC strives to set the bar for service excellence. We are proud of our more than 20 years association with Quality Supermarkets. As Quality’s only South African supplier, IOEC ships regular mixed FMCG containers from our dedicated warehouses in Durban and Cape Town. Goods are purchased directly from manufacturers, guaranteeing best quality, freshness and price. We also ship fruit, wine and timber to 45 countries around the world and we are proud to represent most of South Africa’s best known food and beverage manufacturers.

www.ioec.co.za

people went to local markets to buy fresh produce, now you can find them in supermarkets. At Quality Supermarket, Mrs Mutungi says that they have handpicked their suppliers to ensure that they get the best produce Uganda has to offer. “Everything you need for that fresh cooked meal, you will find in our fresh produce isles,” she affirms. Moreover, with the introduction of an in-store butchery and bakery, Quality Supermarket has started packaging their own meat and dairy products. Private branding is a rising trend in the supermarket business, and one that the chain is keen to take advantage of. “To further increase our customer-offering, in 2012, we set up an in-house bakery at two of our branches and also set up our own butchery. Now, in 2014, we have moved to privately branding some of our products that we make in-house which has expanded our own product line,” highlights Mrs Mutungi.

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• Winner of the 2014 KZN Exporter of the Year • FMCG consolidations direct from manufacturers • Shipping by sea, air and road • Exclusive manufacturer representation • FMCG, fruit and wine specialists • 42 years of service excellence in 45 countries • Contact us for a personal, unique solution for your business

T: +27 (0) 31 312 62 62 | E: info@ioec.co.za

www.ioec.co.za Going Above and Beyond Customer Expectations The concept of decentralising the branches and moving away from the hustle and bustle of Kampala city centre to the suburbs was a first in Uganda. Quality Supermarkets made the decision to make shopping more convenient and exciting for customers and went the extra mile to tailor make the services and products in their supermarkets. “Our customers like the idea of not having to navigate through traffic jams; the ability to find all they needed right in their neighbourhood. It truly was groundbreaking. Even today, Quality Supermarket is still the only hypermarket found in the Kampala suburbs,” Mrs Mutungi adds. In 2010, Quality Supermarkets introduced the Quality Bonus Card to reward customers for their loyalty and support. For every purchase, a customer with a card earns a 4%

Quality Supermarket is still the only hypermarket found in the Kampala suburbs

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S u p e r m a r k ets

AFRI-FRESH (U) LTD

FRI-FRESH (U) LTD are involved in import, storage, distribution and marketing of variety of fruits.

The company, located in Kampala, operates from a large warehouse, housing state-of-the-art cold storages, sorting and packing facilities and chain of refrigerated vehicles helping us in maintaining the right temperature for the fruits. We strictly implement and monitor all safety procedures while packing the fruits to guard against unintended contamination. Thanks to our customers and the support from the market, we look forward to adding many other products to our supply chain and make AFRI-FRESH a front runner in distribution. T +256 75-9008686 E info@afri-fresh.com

discount off the total amount he or she pays for the merchandise. This goes to the card, which can later be redeemed in the form of goods worth the points accumulated over time. “Our strength lies in identifying and satisfying the needs and tastes of our customers,” Mrs Mutungi continues: “We do enough market research to identify what customers in all our branches need, before embarking on supplying them. We tailor make all our branches to suit the needs of the people in that particular suburb, and the addition of a bonus card across all our stores has been really successful.” In addition to this, customers can now use Visa and MasterCard in Quality supermarket, which is a very recent and welcome development in the Uganda retail market. Over the years, the supermarket chain has secured membership and trust from outstanding business partners such as the Uganda

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Investment Authority, ISO, Uganda National Bureau of Standards, Uganda Dairy Development Authority, reputable Bankers, Insurance agents and many other bodies. “This shows just how respected we are in Uganda. Having convenience stores on your doorstep that stock the right goods of the right quality makes us a desirable partner,” Mrs Mutungi further explains.

“Expansion is just the beginning”

In a space that was once largely dominated by international supermarket chains, Quality Supermarket set themselves apart to rise to the top of the market. As such, the supermarket giant is looking to further expand, which is something that Mrs Mutungi is excited about: “We have big plans for expanding to different suburbs in Kampala, before venturing out to other parts of the country. This is just the beginning

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for us.” With over 350 permanent staff currently under the Quality Supermarkets wing, this number is set to change dramatically alongside the growth plans.

Goods for the Everyday Customer

Having convenience stores on your doorstep that stock the right goods of the right quality makes us a desirable partner

In order to be the leading one-stop shopping centre in Uganda, Quality Supermarkets provide exceptional services that meet the general public’s shopping needs. By stocking a wide variety of goods for their customers including meat, fresh produce, baked products, tinned foods, clothes, drinks, electronics, health and beauty products, stationary, wines and spirits and many other goods that are in daily demand. “Plus, our convenient opening hours of 8am-10pm Monday to Sunday and even throughout Public Holidays, we give our esteemed customers plenty of time to shop on their schedule,” Mrs Mutungi surmises.

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H u t z

M e d i c al

Healthcare 122

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Hutz has seen its medical lighting and equipment become exclusively used in several hospitals across South Africa, testament to their full understanding of the requirements of the African market Writer Emily Jarvis Project Manager Serge Utting ounded by Wolfgang Hutz 40 years ago, Hutz Medical has grown from its roots as a manufacturer of architectural light fittings, to a market leader in hospital equipment, synonymous with quality and innovation; underpinned by the implementation of the best practical technologies available and always with the end-user in mind. “15 years after our establishment - and after considerable research of course - we added a full range of hospital products to our offering and have not looked back since,” says Bernd Thurnher, Executive Director of Hutz Medical. “Moreover, our equipment has been specially developed in consultation with healthcare professionals, enabling us to create user-friendly and innovative equipment tailored to the care giver,” he proudly adds. It is a known fact in South Africa that Hutz products are as durable as they are technically advanced, which not only makes them desirable but it also means they are ideal for export to the rest of Africa and beyond. These products consist of four different groups of medical devices including; medical examination lighting, bedhead supply systems, pendant supply systems and theatre control panels. Additionally, the company made the conscious choice to manage their supply chain internally, which allows them full control over all processes of their operation.

Why Hutz?

What makes Hutz Medical such a prominent company in the medical manufacturing field in South Africa is their comprehensive understanding of the African markets. Originally from Austria, but based in South Africa for over 30 years, Thurnher has the knowledge and tenacity to drive the company forward and is backed by a strong team totalling 110 staffs: “Through continuous market research - including attending international

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exhibitions and extended interactions with our clients - Hutz are able to provide customised solutions through our product offering. Our company vision is closely linked with this as we aim to expand our product range and keep working on the best solutions for service supply systems and device support systems in South Africa.” As an offshoot of this, Thurnher says that one of the main reasons Hutz has seen great success over the last decade and a half has been due to the tailored end-to-end experience that clients receive when partnered with them. “Our success is based on the total experience our client receives from us. This starts from the time an enquiry is received to the time the goods are installed and commissioned, right through to the follow up where we make sure the end-user is satisfied that the product delivered meets – and hopefully exceeds – expectations,” explains Thurnher. Consequently, the Hutz brand has become wellrecognised for even the most demanding medical equipments. What’s interesting about the South African medical market in general is that even though there are distinctive parallels between it and the European

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HUGO Examination Light

As market leader it has become our responsibility to set a standard in our industry market, Thurnher says the African market still remains unique in terms of product requirements: “By this I mean that clients look for durability – how long will it last for and does it last longer than a competitor’s product? Is it vandal proof? How easy is the product to use? Does this ease of use in any way inhibit the user’s performance? Lastly, all these factors add up to deciding whether the product is cost-effective,” he ponders then continues: “As market leader it has become our responsibility to set a standard in our industry and educate our customers on the importance of complying with national and international standards. We set the bar high and want to teach others how to get there.”

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The new HUGO examination light is Hutz’ single biggest investment, in terms of both time and money, to date. This innovative product took over five years in the developmental stages and is now ready to be introduced to the medical market not only in South Africa, but also overseas. Thurnher is thrilled at what this means for Hutz and their future in Europe: “The HUGO examination light is the reason that we established an office in France as we are planning to distribute this light from there and reach the European market. This will be our first venture into Europe, and it promises to be an exciting one.” The light is available in all versions ranging from a desk, wall, pole, rail ceiling or as a mobile unit and is based on the latest power efficient LED technology, providing an illumination of 50.000 lux, which not only meets the international standard, but exceeds it. A very innovative friction knuckle (SA patent application No2014/01508) allows for an effortless positioning of the light. “In line with the Hutz philosophy, the light is designed with the end-user in mind, but is still a very cost effective solution,” he adds.

Further expansion is on the cards for Hutz as they begin looking at ways to bolster their market share in Africa and increase their local market share by offering additional services as Thurnher surmises: “There is a great need for hospitals and medical facilities here in Africa but the cost to build brand new facilities is obviously very costly and also very time consuming. It is for this reason that we completed a recent case study at the Livingstone Hospital here in Port Elizabeth, where we proved our ability and advantage to refurbish this exiting facility. In addition to providing a place which complies with the latest standards, in turn instilling confidence in the patient and caregiver, the costs were a fraction of a new facility and created employment for the local community. A win-win situation for all involved!”

Working Your Way to the Top The healthcare manufacturing industry is a huge market in South Africa. As a result, Hutz are working on doing their part to contribute to up-skilling the labour force. “Even though we are applying the latest manufacturing processes by means of CNC machines, our product assembly lines still rely greatly on manual labour. Subsequently, we select new employees based on their ability problem solving and motor skills and use this as a base to further specific job related training. That way, we can encourage progression past just the basics and as a government-recognised training facility, we can also help disadvantaged people gain work-related skills and training via tasks in electrical wiring and metal work,” emphasises Thurnher. He is now showing the next generation of potential senior leaders that the training being offered can and will make a difference. “I believe in our training as it is not just for the personal development of our employees but it is also for the growth of the company,” highlights Thurnher. As a dynamic player in the medial manufacturing industry, Hutz will remain quick to react to market opportunities in order to achieve brand recognition and customer satisfaction. Thurnher is enthusiastic and believes in both the company and its products can face any challenge that may be ahead from national and international growth perspectives.

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Trans-Africa Ins u r an c e

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B r o k e r s

Boasting the ability to handle all classes of insurance ranging from Individual risks, small and medium enterprises to large and complex commercial risks, H.S. Jutley work across general insurance, life insurance and medical insurance policies Writer Emily Jarvis Project Manager Nick Norris

.S. Jutley Insurance Brokers is an insurance broking firm with a presence in three East African countries. The company has been operating in Kenya for over 30 years, in Tanzania for the last 10 years and has set its sights on Uganda in recent years. Founded in 1977 as H.S. Jutley Insurance Agencies, the business was situated in the heart of Nairobi and grew rapidly to become a fully-fledged insurance brokerage by 1981. In 1991, the company upgraded their offices, moving to the prestigious Capitol Hill Towers Kenya in order to cater for the steady growth in business coming their way. In April 2010, H.S. Jutley was pushed by the need for more space and a desire to expand so that they could provide services to the city of Nairobi. As a result, the company increased their presence with additional office space in order to increase service delivery and convenience; opening a branch in Mombassa in order to be closer to their customers. The organisation has employed a team of 17 young, dynamic and dedicated staff who are on hand to impart their knowledge to prospective customers. Boasting the ability to handle all classes of insurance ranging from Individual risks, small and medium enterprises to large and complex commercial risks, H.S. Jutley work across general insurance, life insurance and medical insurance policies. â&#x20AC;&#x153;Tell us your need and we shall tailor make something that best fits your needs.â&#x20AC;?

A Desire to Become Market Leader

With a vision to become a market leader and trusted name in providing insurance brokerage and independent financial services, H.S. Jutley strive to maintain sustainable growth in revenue via retention of existing business, rather than the increase of new business. This means that

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J u tle y

customer satisfaction plays a key role in the future of the company and its ability to provide professional, personalised and efficient services. The company are committed to the delivery of innovative insurance solutions and superior services at all times for both corporate clients and individuals. Always looking to exceed customer satisfaction via their team of motivated and experienced staff, H.S. Jutley’s wide array of insurance products provide a personalised cover that will meet the needs of clients on all occasions where insurance is needed.

H.S. Jutley Insurance Products Corporate and family healthcare plans Medical Insurance cover for corporate and family. Reimbursement for medical expenses incurred by the insured.

Local & International Healthcare Insurance Plans Medical covers locally and internationally. Reimbursement for medical expenses, locally & internationally.

Aviation Cover

Providing insurance cover for your aircraft, covering environmental and third party damage caused by aircraft accidents.

Automobile Insurance

Protecting you against financial loss in the event that your motor vehicle is involved in an accident, burnt or stolen.

All Risk Cover

Providing insurance cover for consumer electronics such as computers, mobiles and cameras.

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Why Choose H.S. Jutley?

There are a number of advantages for those considering a partnership with H.S. Jutley. As insurance brokers are globally recognised for their services, you can be sure that H.S. Jutley represents the client’s best interests: “We continuously analyse all of the insurance companies in the local market, which helps us to provide insurance solutions at a cost effective price. In doing so, we find the best products from all of these local competitors and are able to learn what the customer wants and needs are, resulting in a tailored, comprehensive cover that does it all. Furthermore, we facilitate claims settlement on behalf of our clients thus ensuring prompt and timely settlement.” The business of H.S. Jutley is monitored and regulated by the Commissioner of Insurance, which serves to assure customers of the insurance company’s integrity and professional attitude to work. Moreover, by having links with international insurance companies, H.S. Jutley are able to offer clients a wider range of products and services than some of their competitors including cover for; aviation risks, public liability, professional indemnity, contractor risks, international medical insurance, marine hull insurance and life and mortgage protection. Through risk assessment and analysis, they can determine the most appropriate way of arranging insurance cover that is right for the individual. Above all, H.S. Jutley value and show respect toward their clients: “We maintain close contact with clients via regular visits which form part of the working relationship we create. There has to be a high level of trust between us and them as we fully-understand that insurance is a people-driven industry.”

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Cannon Assurance

annon Assurance is part of MMI Holdings Limited, an insurance based financial services group with

operations in 13 African countries, and renown as a preferred lifetime financial wellness partner. Cannon has been in the Kenyan market for over 50 years and has a reputation for providing innovative risk solutions. As a strong composite insurance company, we always deliver local solutions using global capabilities. 2014 is proving to be another successful year with Gross Written Premium expected to grow in the region of 30%. This is projected to be above the industry average and is driven by specialised engineering classes where Cannon has maintained strong market leadership. Going forward, the outlook for 2015 looks promising as the strategy to realign the asset book gains momentum. Cannon has been associated with H.S. Jutley for over 10 years. Today, they are one of our most valued and respected partners. H.S. Jutley stands for flexibility, responsiveness and close personal contact; characteristics present within the Cannon DNA.

Cannon Assurance is pleased to be associated with H.S. Jutley and will continue to deepen this relationship across the region

T +254 20 3966000 E info@cannonassurance.com

www.cannonassurance.com

Cannon Assurance Limited

THE PREMIER CLAIMS HANDLING UNDERWRITER IN THE MARKET Cannon Assurance is known for stability, customer centricity and loyalty to clients with relationships extending across generations.

Gateway Business Park, Mombasa Road â&#x20AC;&#x201C; Block D, Nairobi, Kenya Tel: +254 20 3966000 | Email: info@cannonassurance.com

www.cannonassurance.com

Totally Concrete West Africa Intercontinental Hotel Lagos Nigeria

1 -3 December 2014 st

www.west.totally-concrete.com

African Energy Indaba Sandton Convention Centre Johannesburg South Africa

17 -18 February 2015 th

www.africaenergyindaba.com

3rd Edition Africa Healthcare Summit 2015 Venue to be confirmed London

26 -27 February 2015 th

www.africahealthcaresummit.com

ents Retail World Africa Sandton Convention Centre Johannesburg South Africa

10th-11th March 2015

2 1 s t- 2 2 n d A p r i l

Water Storage & Hydropower Development for Africa 2015

Aviation Africa

Palais des CongrĂ¨s de la Palmaraie Marrakesh Morocco

10th-11th May 2015

10th-12th March http://bit.ly/1uhbKgh

Africa CEO Forum Intercontinental Hotel Geneva Switzerland

16th-17th March 2015 www.theafricaceoforum.com

The Maslow Johannesburg South Africa

Innovation Africa Digital (IAD) Summit 2015

2 -3 March 2015 rd

www.10times.com/petroforum-africa

Aitec Banking & Mobile Money Uganda

Elephant Hills Hotel 300 Park Way Drive Zimbabwe

14th-16th April 2015 http://bit.ly/1tXl4T7

Africana Hotel Kampala Uganda

4th-5th March 2015 www.aitecafrica.com

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MĂśvenpick Ambassador Hotel Accra Ghana

www.terrapinn.com/exhibition/retailworld-africa

PetroForum Africa 2015

Solar & Off-Grid Renewables West Africa

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www.westafrica.solarenergyevents.com

Dubai UAE www.aviationafrica.aero

Cloud World Forum Africa The Maslow Hotel Johannesburg South Africa

June 2015

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FESPA Africa 2015 Gallagher Convention Centre Johannesburg South Africa

22nd-24th July 2015 www.fespaafrica.com

Power and Temperature Control Solutions for the Renewable Sector Aggreko provides temporary power and temperature control solutions for your renewable project. We recognise that the lifecycle of wind or solar farm construction, commissioning and maintenance is time constrained. Our rental equipment meets your temporary power requirements through every stage of your development. Whether you require it for a wind or solar farm, our considerable experience of both sectors ensures we will provide the most appropriate, innovative and cost efficient solution to meet every demand wherever and whenever you need it.

Aggreko, Power and Temperature Control Specialists for Utilities Aggreko Energy Rental SA (Pty) Ltd. T: +27 11 357 8900 E: rentals@aggreko.co.za Durban +27 31 534 6700

Cape Town +27 21 525 6760

Port Elizabeth +27 41 101 0250

Namibia +264 64 227451

Aggreko operates from over 200 locations throughout the world. For the location nearest you, please go to: www.aggreko.com/contact

Nairobi +254 707 000 888

Lagos +234 01 461 2988