Coach USA

Page 1


CONNECTING PEOPLE, PLACES, AND OPPORTUNITIES

DRIVING SUCCESS ACROSS THE NATION

Providing passenger transportation solutions for over a century, Coach USA has established itself as a leader in the North American mobility and transportation industry. Derrick Waters, CEO, shares insights into his leadership journey, the company’s unwavering commitment to safety, and its forward-thinking plans for innovation and growth.

SUCCESS NATION

Coach USA, a leading provider of ground passenger transportation and mobility solutions in North America, has proudly delivered over 100 years of dedicated passenger transportation services.

With a network of companies that carry millions of passengers annually throughout the US and Canada, the company not only

provides transportation services but also promotes and generates wider economic growth through job creation and improved access to safe, reliable, and affordable transportation.

“Our mission is to connect people, places, and opportunities,” opens Derrick Waters, CEO of Coach USA.

“This drives our daily operations, from strategic route planning to providing accessible services in

underserved areas. By focusing on community needs and enhancing connectivity, we help individuals access vital services and opportunities while ensuring a seamless travel experience.”

Waters has built his career over 30 years in the transportation and logistics industry, including 34 years at UPS®, where he retired in 2021 as Vice President of Package Operations.

He then joined Coach USA as COO and, in 2023, became CEO, continuing his focus on innovation and operational excellence.

His passion for supply chain management stems from its critical role in driving business success and community connectivity.

“I’ve always been drawn to how the supply chain creates seamless operations and directly impacts the customer experience,” Waters explains.

In addition to his corporate roles, Waters serves as Board President of the Nate McMillan Foundation,

“WE STRIVE TO NOT JUST MEET BUT EXCEED CUSTOMER EXPECTATIONS BY DELIVERING SAFE, RELIABLE, COMFORTABLE, AND CONVENIENT TRANSPORTATION, SUPPORTED BY THE DEDICATION OF OUR PEOPLE AND OUR FOCUS ON INNOVATION”
– DERRICK WATERS, CEO, COACH USA

an organization dedicated to mentoring and empowering young men affected by fatherlessness. He is also a member of the US Department of Transportation (DOT) Human Trafficking Advisory Board, where he focuses on leveraging transportation networks to combat trafficking and support broader societal initiatives.

Waters views the supply chain industry as a consistently exciting and dynamic field, with innovations and transformations on the horizon.

“The industry is currently undergoing significant transformation. The integration of

technology, a heightened focus on sustainability, and the demand for resilience make it a dynamic space,” he says.

For transportation specifically, supply chain efficiency directly impacts service delivery and customer satisfaction, presenting challenges and growth opportunities.

OVER A CENTURY OF INNOVATION

Coach USA and its affiliated companies are trusted business partners providing commuter and line run services, airport transfers, charter

bus rentals, tours, and many contract service solutions. Through the company’s affiliates and subsidiaries, it has been offering passenger transportation solutions for nearly 100 years.

“Coach USA has always remained committed to safety, innovation, and adaptability. From our early days of providing local bus services to becoming a leading provider of transportation solutions, we have continuously evolved to meet the changing needs of our passengers,” informs Waters.

Today, the company operates a comprehensive network connecting urban centers and rural communities, offering services such as commuter bus routes, airport shuttles, charter services, and sightseeing tours.

Additionally, it has operations in 13 locations throughout the US and Canada, alongside more than 1,700 employees and 1,100 buses.

What truly sets Coach USA apart from the rest is the company’s unwavering commitment to its mission and pillars.

“Our mission drives every aspect of our business. We strive to not just meet but exceed customer expectations by delivering safe, reliable, comfortable, and convenient transportation, supported by the dedication of our people and our focus on innovation,” impassions Waters.

Specifically, the company highlights safety, planning, training, implementation and execution, customer-centric values, and strong community partnerships as its distinctive elements.

Effective planning underpins the company’s operational success, as it firmly believes this is essential to delivering on its service commitments.

This proactive approach enables it to anticipate challenges and adapt to changing market needs, ensuring it consistently provides seamless transportation solutions.

Equally, implementation and execution are where Coach USA turns its plans into action – whether by launching new contracts, integrating advanced technologies, or expanding its service network, the dedicated management team guarantees each initiative is executed with precision and efficiency.

Furthermore, the company tailors its services to meet the unique needs of the communities it serves, prioritizing accessibility and inclusivity.

These customer-centric values and strong community partnerships, combined with a drive for continuous improvement and technological advancement, allow Coach USA to deliver transportation solutions that truly connect people, places, and opportunities.

“Our pillars of safety, planning, training, and execution, alongside our mission-driven focus on innovation and community engagement, set us apart as a leader in passenger transportation,” declares Waters.

COMMITTED TO SAFETY

For Coach USA, safety is a top priority, setting it apart in an industry where reliability and trust are paramount.

“There are many things that we do best, but the most critical one is safety, which is at the very core of everything we do. We are dedicated to a ‘safety first, last, and always’ attitude,” emphasizes Waters.

The company adheres to rigorous safety protocols, ensuring the well-being of both passengers and employees.

COACH USA SERVICES

The company operates a wide variety of passenger transportation services, including:

• Commuter bus services

• Airport shuttle and university shuttle bus operations

• Charter bus rentals

• Bus tours

• Contract services and transportation management

From its fleet to its facilities, safety considerations guide the company’s operations, with comprehensive training programs reinforcing a culture of safety across the organization.

The foundation of the company’s commitment to safety is embodied in its safety program and training, where new drivers undergo a minimum of 150 hours of classroom and behind-the-wheel training before they begin service. Even those with an existing commercial driver’s license are required to complete more than 90 hours of theory and practical training.

“Our driving team is one of the best-trained in the industry,” states Waters.

Serving as a cornerstone of Coach USA’s competitive edge, the company invests heavily in its people by offering extensive training that covers dispatch, fleet management, customer engagement, driver safety, and leadership development.

“By nurturing talent and fostering

diversity, we empower our employees to excel in their roles and drive the company’s success,” further expands Waters.

Equally, Coach USA also invests in new technology and innovations to ensure it remains an industry leader.

The company consistently reviews its digital touchpoints to guarantee it is offering an exceptional user experience and even provides customers peace of mind with bus tracking, allowing them to readily monitor the status of their trip in real time.

“We’ve introduced chatbots on our Coach USA and Megabus websites, which helps us to assist a much higher volume of inquiries, even outside of typical business hours, and has dramatically improved the customer experience,” prides Waters.

GOING GREEN

Partnerships are crucial to the ongoing success of Coach USA, with the company consistently leveraging

Green Energy & Environmental Consulting

Bristol Developers Inc. (BDI) Environmental Contracting & Construction Services in Denville, New Jersey

Bristol Developers Inc. (BDI) is a full-service environmental contractor in the State of New Jersey, specializing in facility environmental assessments such as SPP/SCC compliance services, general site maintenance services like oil water separators, fuel tanks and fuel distribution and management systems & waste recovery and disposal services, general underground and aboveground tank removal & installations, site assessments and site remediation services.

Helping the greater Garden State & Northern Metro area with our licensed professional contracting, our company is here to help anyone in the industrial, commercial or residential market, as well as with the environmental & petrochemicals, mining, energy, agriculture, waste management, or other adjacent industries.

Hazardous Waste Management

BDI is dedicated to cleaning up New Jersey and surrounding states. We are a full-service environmental contractor company here to help you achieve the best possible management of hazardous waste material. Whether your site has been contaminated by a release, spill or leak, or you are cleaning up a decommissioned property from potential environmental issues on site, or you need to properly dispose of any kind of ongoing or one-time hazardous waste or soil contaminate, BDI is here to make sure it is done both safely and efficiently in compliance with all applicable regulations.

Site Investigation & Remediation

No matter what stage of the clean-up process your site is in, Bristol Developers Inc. can provide an expert environmental site assessment, removal, or remediation. From the soil to the groundwater, air, and sediment conditions, we will take a comprehensive and detailed look at your site’s environmental risks to eliminate any and all present or potential issues or concerns.

Why work with Bristol Developers in NJ?

BDI is based in Morris County, Denville, NJ, an area which is known as the Hub of NJ, and we have worked with both national and international companies as part of our quality work experiences. Bristol Developers, Inc. consists of a small, seasoned team of professional environmental contracting & construction personnel with superior solutions skills offering all types of environmental, natural, cultural, and sustainable resources to help maintain and support our clients’ needs and facility operating requirements. BDI is licensed, certified, and insured to guarantee success. We stand behind all of our services and take great pride in our reputation for customer satisfaction. As a full-service environmental contractor with decades of experience and community involvement, there is no better choice for your one-stop shop for all your environmental & contracting services than Bristol Developers Inc.

For BDI there is no job too large or too small, our NJ-based environmental contracting & construction services can travel to help anyone in need of efficient and professional assistance. Please contact us today or call (732) 558-7517 Bristol Developers Inc today.

NORTH AMERICA OUTLOOK: HOW IMPORTANT ARE PARTNER AND SUPPLIER RELATIONSHIPS TO THE SUCCESS OF YOUR BUSINESS?

DERRICK WATERS, CEO: “Partners are essential to the success of our business, and one of our key offerings is through Megabus. We’re pivoting to position the brand as a leading retailer in the transportation industry and already have many partners actively on board.

“Partners provide the buses, but we provide advanced technology solutions, a state-of-the-art website and sales engine, and access to a nationally recognized name.

“Additionally, partners receive award-winning customer service and access to our centralized team of experts in various fields, including yield management, pricing and scheduling, marketing, e-commerce, and more.”

such relationships to expand its network and enhance connectivity.

A significant component of its strategy involves collaborating with smaller bus companies to link routes and streamline ticketing through shared platforms.

One such example is the company’s partnership with Transcor Data Services (TDS), allowing it to integrate real-time booking and capacity sharing with regional partners such as Peter Pan Bus Lines, Northwestern Stage Lines, and Salt Lake Express.

“These collaborations enable partner bus companies to sell tickets via our website, offering passengers broader travel options while maintaining the unique local service these companies provide,” details Waters.

“By fostering these partnerships, we’re building a more connected and efficient transportation network for the future.”

Equally as important to the

TRANSFORM YOUR DATA INTO DECISIONS WITH FLEET MANAGEMENT SOFTWARE

continued progression of Coach USA and the future of the industry as a whole are the company’s eco-friendly solutions, as it works to make bus travel the best alternative and green form of transportation.

In recent years, Coach USA has reduced the carbon impact of its business by 37 percent in the US and 26 percent in Canada.

This has been achieved through programs focusing on improving energy efficiency at its facilities and reducing carbon emissions from its fleet, helping customers by offering greener transportation services.

“We are actively working on sustainability through route optimization, fuel efficiency, and sustainable maintenance practices. These efforts reduce our environmental impact and position bus travel as an eco-friendly alternative to personal vehicles,” expands Waters.

As Coach USA looks ahead

to another century of success, innovation, and transportation solutions, it is focusing on key priorities such as expanding services to underserved areas, enhancing safety and operational efficiency, investing in technology and talent development, and strengthening sustainability initiatives and community partnerships.

In addition to these priorities, the company is committed to its employees’ and customers’ safety, security, and well-being.

As part of this commitment, it is striving toward Destination Zero - an international strategy to achieve zero preventable accidents and injuries. While the primary focus of Destination Zero is safety, it extends into all areas of the company’s operations, including maintenance, where the goal is to achieve zero emissions across the company’s fleet by 2050.

Coach USA is committed to being

the safest transportation company in North America. That is why the company launched its Pedestrian, Passenger, Bicyclist, and Scooter Safety Campaign (P.B.S.S.), a program specifically dedicated to eliminating passenger and traffic fatalities and serious injuries involving its fleet.

“We will also be seeking growth opportunities through partnerships from the lens of a ‘hunter’s mentality’. Cost controls and sustainability will be key to ensuring our financial health as we move forward,” concludes Waters.

questions@coachusa.com questions@us.megabus.com www.coachusa.com us.megabus.com

Turn static files into dynamic content formats.

Create a flipbook
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.