AComprehensive Water Management Services
Delivering robust and innovative water and wastewater solutions across Louisiana, Mississippi, Arkansas, and Western Tennessee, ETEC’s services are designed to optimize its clients’ operations, enhance productivity, and elevate overall system performance, driving measurable improvements in efficiency and customer satisfaction
s an organization with expertise in equipment applications for water meters, water treatment, solids handling, and air emissions, ETEC emerges as a leading provider of municipal and industrial water and wastewater services across the southern states.
Capitalizing on its unique areas of expertise, ETEC offers an extensive collection of products and equipment, which allows the company to present optimum solutions for its clients’ particular water and wastewater problems.
Through its wide variety of professional services, ETEC partners with local water utilities to achieve sustainable, long-term growth and success, collaborating with a range of manufacturers to offer the highest quality solutions for its clients’ projects.
As such, the company actively partners with manufacturers that not only produce stellar equipment but are also technological leaders in their respective fields.
With this range of comprehensive resources and unique industry knowledge at their fingertips, ETEC’s clients can feel confident they will be consistently provided with exceptional service and guidance that they can trust.
VALUED PARTNERSHIP WITH KAMSTRUP
As an elite distributor of Kamstrup products, ETEC plays an integral role in every stage of the deployment and implementation of Kamstrup solutions.
From initial planning through to full deployment and optimization, ETEC’s sales and project management teams collaborate seamlessly to ensure a smooth and efficient transition.
With extensive experience in deploying Kamstrup solutions across Louisiana and Mississippi, ETEC has established itself as a trusted provider of Kamstrup’s advanced metering technologies.
PROJECT MANAGEMENT SERVICES
ETEC’s project management team is extensively trained and certified in Kamstrup’s software, infrastructure, and water meters, equipping the team with the expertise to deliver tailored and optimized Kamstrup solutions to its customers.
Furthermore, ETEC’s proven track record ensures that each solution is seamlessly integrated into the utility’s operations, delivering sustained improvements in performance and efficiency.
PROJECTS OF NOTE
ETEC has deployed and implemented Kamstrup water meter systems across Louisiana and Mississippi including:
Lake Charles, LA
- ALD Solution
- 36,000 metering points
Shreveport, LA (In Progress)
- ALD Solution
- 77,000 metering points
City of Jackson, MS
- ALD Solution
- 70,000 metering points
ETEC’s comprehensive project management offering oversees every phase of the deployment process to ensure first-class execution.
The company collaborates closely with manufacturers, installation contractors, utility personnel, and consultants to maintain efficiency and alignment throughout the project lifecycle.
Additionally, it monitors progress, manages change orders, and implements rigorous quality control measures to uphold the highest standards.
With deep industry expertise and a proven track record, ETEC’s project management team delivers the strategic guidance and robust support necessary for a successful project. Its full suite of project management services include:
• Procurement
• Project Controls
• Inventory Management
• Quality Control
• IT Support/Troubleshooting
• Training
• Software Integration and Testing
ACOUSTIC LEAK DETECTION (ALD) MONITORING
ETEC also provides leak monitoring services and support to its customers, utilizing Kamstrup’s innovative Acoustic Leak Detection (ALD) solution, which provides permanent, round-the-clock monitoring of clients’ water distribution networks.
With faster and more efficient leak detection capabilities, ALD enables less cost per identified leak, reduces non-revenue water, and, in turn, increases overall revenue.
A DEDICATED SUPPORT TEAM
ETEC’s support team provides services and support our AMR, AMI, and ALD customers, enabling them to utilize Kamstrup solutions to their fullest potential and maximize ROI. Its comprehensive suite of customer support includes:
• IT support – A dedicated technical support team troubleshoots software related issues, manages software updates, and provides additional technical support and troubleshooting services to customers.
• Online help desk – ETEC’s Help Desk is an online platform for enhanced customer service and support. It includes services such as ticketing management, remote desktop support, and access to a diverse knowledge-base for product information and user guides.
• Return merchandise authorization (RMA) – The company’s support team will manage the warranty process for every customer. It files potential warranty claims with the manufacturer, manages all correspondence throughout the warranty process, and coordinates the delivery and installation of any new replacement meters.
• Training – ETEC provides training on all Kamstrup software, infrastructure, devices, and field procedures to ensure the utility’s staff operates efficiently. It offers both remote and onsite training options in the following:
• Software
• READy Manager
• READy App
• Leak Detector
• Field Procedures
• READy Mobile App
• Field Troubleshooting
• Leak Investigation
By allowing utilities to efficiently identify, locate, and repair leaks on service lines and distribution mains, ETEC’s comprehensive ALD monitoring services offer clients peace of mind. Meanwhile, advanced analytics and reporting enables the company to prioritize maintenance and repair efforts.
ETEC’s full suite of acoustic leak detection and monitoring services include:
• Monitor acoustic noise data throughout the distribution network
• Analyze and interpret acoustic noise data
• Localize potential leaks on service lines and distribution mains
• Prioritize and coordinate maintenance and repair efforts
• Work order management
• Advanced Reporting
DEDICATED POST-DEPLOYMENT SUPPORT
Beyond deployment, ETEC offers a comprehensive range of post-deployment services and support, empowering utilities to maximize the value of their Kamstrup solutions.
Through ongoing professional services and support, ETEC’s dedicated team enables utilities to unlock the full potential of their investment, enhancing performance and maximizing return on investment (ROI). By providing proactive and reliable services throughout the lifecycle of each project, ETEC enables its clients to achieve operational excellence and sustainable growth, building a strong foundation for long-term success supplemented by Kamstrup’s industry-leading solutions.
In short, ETEC’s comprehensive postdeployment service and maintenance solutions ensure long-term reliability and efficiency of its clients’ advanced metering infrastructure (AMI) network infrastructure and devices, whilst its proactive approach helps utilities to reduce operating costs and optimize system performance.
PROJECT PHASES
ETEC provides services and support throughout all phases of its clients’ projects:
• Pre-Deployment
• Full Deployment
• Post-Deployment
Its full suite of service and maintenance offerings include:
• AMI Network monitoring – Continuous oversight to ensure system stability and performance
• IT support and troubleshooting –Resolving technical issues to maintain seamless operations
• ALD monitoring – Monitoring acoustic noise levels throughout the utility’s distribution network to efficiently identify and address potential distribution side leaks.
• Analytics and reporting – Providing data-driven insights for informed decisionmaking
• Customer service – Offering responsive support to address utility and end-user concerns
• RMA process management – Streamlining the return and replacement process for defective equipment
• Field service and maintenance – Onsite support for system upkeep and issue resolution
• Training – Equipping utility personnel with the knowledge to maximize system capabilities
