DIALPAD The next decade saw Walker work closely with the likes of Yahoo and Google, before he and a core group of individuals took it into their own hands to grow their own business. In 2010, Walker and the founding team left Google to set up Dialpad in line with anticipating the future of the workplace. “Work is not a place you go; it is a thing you do. It should not be restricted by excessive time spent commuting, and can be equally social, and even more productive, than that of the office,” Walker begins. “The
movement to cloud-based technology in the workspace has changed the way we can proceed with work. We no longer require to be in one space to do our jobs.” For Walker, that was what made the technology and communications industry so interesting and exciting — the prospects of a mass-progressive attitude towards streamlining the process of work, and the ability to integrate organization and communication alongside flexibility and autonomy — each of which are key elements to a successful business.
SERVICES AT A GLANCE
Craig Walker, CEO
At the forefront of its services, the company promotes three innovative products in one platform, all of which are aimed to unite the business and digital realm with seamless efficiency. Dialpad provides services in 65 countries and has a number of large multinational customers.
UBERCONFERENCE FOR CONFERENCING The first of these is Dialpad’s UberConference — a cloud-based conference system to enhance the fluidity and effectiveness of inter-business communication — that incorporates artificial intelligence (AI) technology, clarity of visuals and audio, and transcribes what has been said into text for any post-meeting stages of work. This transcription process is aided by voice intelligence (VI) as an aspect of the software, powered by AI, to transfer speech into text with accuracy and clarity, and one that is incorporated into Dialpad’s other products. DIALPAD TALK FOR CALLS AND MESSAGING Alongside the conference system, Dialpad Talk focuses around providing a unified communication system that integrates cloud-based technology so that no matter if you are using your mobile, laptop, tablet, desktop, or desk phone, there is never any need to switch between them. CONTACT CENTRE AND SALES DIALLER Providing businesses with the best possible customer service and enabling company sales teams to communicate more effectively with potential clients and coach new team members is a must have. With the help of VI, communicating swift and informative responses for the purposes of answering questions, or coaching team members, becomes an incredibly valuable integrated tool for individuals and businesses.
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Jabra Deliver Superior Customer Service with Jabra and Dialpad Customer Service? The reality is that most customers simply want to pick up the phone, call a company, and speak to a human. Dialpad partners with Jabra as a recommended headset provider to combine its advanced call center voice solution with best-inclass headsets that eliminate poor call quality and create a superior call experience for both agent and customer. Additionally, Jabra analytics and software enable the management capabilities and customizations needed to assure KPIs are met. Get the freedom to choose how your contact center operates, whether in office or 100 percent remote -always-on and always-ready.
www.dialpad.com
During the period of the coronavirus pandemic, Dialpad has become an access point to the necessary business software required and utilized in today’s climate—the company has answered the need for a growing digital business base. One of the key aspects of Dialpad to note is that it is one of the newer companies to be established as opposed to many tech giants that had established themselves in and around the 2000s. This is a factor that sets it apart from the competition—it is a new company, building new platforms, with the latest technology to serve current requirements. Dialpad is moving forward with, and looking ahead of, the present industry and its needs. “Using the latest software allows us to bring a new customer into the fold and get them up and running instantly, with no issues surrounding out-ofdate systems or tech,” Walker tells us. “Businesses can have thousands of
