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MINISTRY OF HEALTH SWAZILAND
South Africa’s leading national full-line healthcare wholesaler in the pharmaceutical sector
KPJ HEALTHCARE BERHAD 20
10 Improving the health status of a nation
Strengthening its ASEAN presence to further regional healthcare
RIGSHOSPITALET 30 Dedicated to the latest in scientific research and development
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THEY TOLD US THEIR STORY
A N D W E TO L D THE WORLD
FOR MORE than two years now, some of the most renowned names in global healthcare have been telling us their story and, in turn, we have told the world. The companies above represent just a small sample of the businesses to have benefitted from the free exposure we provide across both digital and print platforms, as well as a free, bespoke marketing brochure and an unparalleled forum for attracting new investment and networking opportunities.
W W W. O U T LO O K P U B L I S H I N G . C O M Tel: +44 (0) 1603 959 650 Email: ben.weaver@outlookpublishing.com
W E L C O M E Our Outlook on Global Healthcare
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Under the Outlook Publishing umbrella H E A L T H C A R E and spanning three of the most developed and innovative regions on the planet; Africa Outlook, Asia Outlook and Europe & Middle East Outlook strives each and every month to bring the very latest news, trends and success stories across the full array of industrial sectors. Healthcare has long been an instrumental and fascinating topic of P O R T F O L I O discussion as part of these continuously evolving publications, featuring heavily in both our front-of-book section as well as our core company profile showcase. The latter facet is where we pride ourselves especially, leading to the inclusion of some of the world’s most prominent players in the healthcare domain, as documented in this portfolio. In Africa, both United Pharmaceutical Distributors and Ministry of Health Swaziland have provided critical insight into the most pressing industry trends engulfing continental healthcare, while Rigshospitalet has benefited from our digital and print offering the EME region. The significance of the sector in Asia has similarly been reflected through a plethora of feature profiles, including the success story of Malaysian healthcare pioneer, KPJ Healthcare, as seen within this assortment. These examples, and this portfolio as a whole, provide just a small sample of the extensive coverage we have provided the healthcare industry’s leading protagonists over the past two years, and with the Outlook Publishing name fast-spreading throughout the sector’s consciousness via numerous media partnerships and event collaborations, there has never been a better time to join these industry heavyweights in enjoying the same unparalleled levels of exposure. Reaching 165,000 monthly readers in Africa as well as a further 190,000 in Asia and 380,000 in the EME region, healthcare has been one of the most prominent sectors throughout Outlook Publishing’s growth, so please do take a look at this brochure as proof of what Matthew Staff we can offer, so that we can, in turn, Editorial Director, Outlook Publishing continue to give back to the industry. UNITED PHARMACEUTICAL DISTRIBUTORS 4
MINISTRY OF HEALTH SWAZILAND
South Africa’s leading national full-line healthcare wholesaler in the pharmaceutical sector
KPJ HEALTHCARE BERHAD 20
10 Improving the health status of a nation
Strengthening its ASEAN presence to further regional healthcare
RIGSHOSPITALET 30 Dedicated to the latest in scientific research and development
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EDITORIAL Editorial Director: Matthew Staff matthew.staff@outlookpublishing.com Deputy Editor: Emily Jarvis emily.jarvis@outlookpublishing.com
PRODUCTION Production Manager: Daniel George daniel.george@outlookpublishing.com Art Director: Stephen Giles steve.giles@outlookpublishing.com Advert Designer: Mandy Farnell mandy.farnell@outlookpublishing.com Images: Thinkstock by Getty Images
BUSINESS Sales Director: Nick Norris nick.norris@outlookpublishing.com Operations Director: James Mitchell james.mitchell@outlookpublishing.com Sales Managers: Eddie Clinton eddie.clinton@outlookpublishing.com Tom Cullum tom.cullum@outlookpublishing.com Heads of Projects: Arron Rampling arron.rampling@outlookpublishing.com Donovan Smith donovan.smith@outlookpublishing.com Project Manager: Britany Chiba britany.chiba@outlookpublishing.com
ACCOUNTS Finance Director: Suzanne Welsh suzanne.welsh@outlookpublishing.com Admin Assistant: Sophia Curran sophia.curran@outlookpublishing.com Office Manager: Katie Park katie.park@outlookpublishing.com Web Design: Hamit Saka IT: James Le-May
OUTLOOK PUBLISHING Managing Director: Ben Weaver ben.weaver@outlookpublishing.com Chairman: Mark Weaver CONTACT Outlook Publishing Ltd Woburn House, 84 St Benedicts Street, Norwich, Norfolk, NR2 4AB, United Kingdom Sales: +44 (0) 1603 959 652 Editorial: +44 (0) 1603 959 655 SUBSCRIPTIONS Tel: +44 (0)1603 959 655 Email: matthew.staff@outlookpublishing.com
www.africaoutlookmag.com www.asiaoutlookmag.com www.emeoutlookmag.com Africa Outlook Asia Outlook EME Outlook Africa Outlook Asia Outlook EME Outlook
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sUPPly Partner of choice In 2009, uPD upgraded their distribution centres to world-class status. Since this time the pharmaceutical supplier has gone from strength to strength, growing their brand presence in order to reach as many customers and patients as possible Writer Emily Jarvis Project Manager Serge Utting
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ith its roots in wholesaling, and with a significant market share, uPD is South africa’s foremost specialist wholesaler of pharmaceutical, medical and healthcare products. as such, the company purchases warehouses and re-sells branded, generic and over-the-counter pharmaceutical products of the highest quality and of world-class standard to a national customer base, holding a 62 percent share of the private hospital market. Founded in 1993, uPD has spent the last 21 years retaining its reputation as one of South africa’s most dependable and professional suppliers of pharmaceutical products. In 2003, the company became a division of New Clicks South africa, a whollyowned subsidiary of the Clicks group limited.
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today, uPD is the country’s only national full line wholesaler with five distribution centres in South africa and one in Botswana, and a 25 percent share of the total private pharmaceutical market. uPD owns 26,000m2 of warehousing space, stocks an impressive 11,500 products including 6,500 front shop items; and picks and dispatches 160 million units per annum to customers, sending a total of three million deliveries from their South african warehouses every year. In turn,
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this comprehensive wholesaling system shows the company’s commitment to meeting customer needs both promptly and efficiently, while providing top quality customer service, products and corresponding information. “our team travel a staggering 9.8 million kilometres over the course of a year. this means that we have to ensure that procedures are followed to be able to consistently deliver a smooth process every step of the way,” says mervin Naidoo, Head of Commercial at uPD. on average, 90% of uPD’s wholesale business is the distribution of ethical scheduled medicines, which includes the preferential supply contracts with large hospital groups and the servicing of other independent private hospitals within South africa as Naidoo further explains: “these preferential supply contracts in South africa to outlets, such as to the Clicks Pharmacies, have significantly boosted our growth. By introducing our automatic picking machine, this new technology has allowed us to pick items from our warehouses faster, securing a quicker delivery time with fewer possibilities of human error.”
Regulating the Healthcare Market
Healthcare systems and the chain of supply vary dramatically dependent on your location around the world. Naidoo says that the differences between the South african pharmaceutical markets and the rest of the world are night and day: “the South african healthcare market is very different to the rest of the world. In 2004, a new pricing model - Single Exit price (SEP) - was introduced which regulates the price of medicines in the country. this model controls the price of medicines throughout the supply chain, removing any form of discounting, bonuses and sampling. Further, wholesalers must negotiate a logistics fee with each manufacturer for products that they sell. this fee can vary from 0-15% and is negotiated on a ‘by supplier’ basis; settling normally around a 6% average.” on the one hand, this level of regulation ensures that fair processes are in place for all in the market, but on the other, all are faced with a varying logistics charge that can fluctuate over time. moreover, uPD view their suppliers as not just a vendor, but as a business
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partner. “By this I mean that we each share a common customer: the end dispenser of medicines. our goals are aligned to ensure that the customer receives the right product at the right time in the right quantity – there has to be an adequate working relationship in place. we engage heavily with suppliers to ensure a consistent supply throughout the supply chain and supply demand, which means that fluctuations are minimised,” emphasises Naidoo.
Growth opportunities in sA
Due to the SEP regulation, Naidoo says that the current pharmaceuticals market in South africa has limited growth opportunities. However, he identified a possible opening in the independent retail pharmacy market: “Indeed, this segment makes up over 40 percent of the market and we want to increase our local focus on this in South africa. with our wide product offering and excellent service delivery, we want to position uPD as their preferred wholesale partner. In order to realise this, we need to further support this channel to realise growth.”
JoHnson & JoHnson
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aring for the world, one person at a time” inspires and unites the people of Johnson
& Johnson. we embrace research and science - bringing innovative ideas, products and services to advance
In addition, uPD believe that they are geared to enter the paramedical and allied industries such as veterinary and surgical supplies, diagnostic equipment and consumables. “these markets are currently non-regulated, and will allow us to negotiate on price,” highlights Naidoo. “looking north, there are growth opportunities in sub-Saharan africa. as more global pharmaceutical manufacturers look to enter africa, uPD with its South african and Botswana bases, is well positioned for distribution into neighbouring countries like Zambia, angola, Namibia and Zimbabwe,” he adds.
nurturing Employee skills
In order to provide such a top notch service, staff at UPD have to be educated in the best-practice approach to business. “with a strong permanent staff figure of 459 and 514 temporary workers, we take care to develop and nurture professional relationships with suppliers and customers. uPD realises that people are our competitive advantage, therefore we aim to train and develop our staff in critical areas to ensure that our employees and the business, benefit and feel empowered,” enforces Naidoo. “our aim is to provide monthly programmes that will assist with critical and rare skills within our industry to assist all staff with career development and also encourage organisational growth.
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the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.
Johnson & Johnson is a company of enduring strength. we’ve been privileged to play a role in helping millions of people the world over be well and stay well through more than a century of change. as the science of human health and well-being has grown, we’ve been able to grow along with it. Even more important, we’ve helped shape and define what health and well-being means in everyday lives. our products, services, ideas and giving now touch the lives of at least one billion people every day.
www.jnj.com
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these programmes are continuously adapted to ensure they stay up to date and are to industry standards.” Further, Naidoo added that he hopes this training process will make staff feel more comfortable with sharing their ideas and strategies in order to shape the long term future and sustainability of uPD.
UPD Bulk Distribution
many people may not be aware that uPD Distribution has been in existence for the past 15 years. “we have achieved a 23% market share in value terms in a short space of time with the support of our distribution partners. In fact we are now the largest distributor of pharmaceuticals in the country by volume,” Naidoo exclaims. as a growing organisation, in 2012 UPD made a significant investment to expand their distribution facilities in gauteng. the facility came online this year, providing the company with 50% additional capacity for the growth of our existing partners and taking on new business. “our agility and responsiveness to our partners is enhanced by the fact that the business decision makers reside within the uPD operating board. Being a fully integrated business, we are able to offer manufacturers a simple supply chain solution to get product to market quickly,” comments Naidoo. “Further to this our fee model is singular in that we do not charge for value added services that assist’s our partners to be effective and successful. and of course we are able to offer a ‘secondary distribution type’ service levels at very competitive rates in our business,” he adds. lastly the growing International trend amongst pharmaceutical distributors is to have flexible in-house IT systems to cope with the pressures and changes in the industry. uPD Distribution is ahead of this and have their own validated and flexible It systems, which enable the company to tailor solutions for their clients.
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Increasing Brand-Awareness
uPD is the owner of the link Pharmacy brand, of which there are currently over 200 link branded pharmacies across Southern africa. link Pharmacies have been synonymous with making people feel better for nearly three decades and uPD agree that the brand needs to be updated in order to further grow their presence. we have grown this side of the business from just a handful of pharmacies, to a nationwide establishment. and we want to grow this number further, not just by opening more stores, but by adding tangible value to retail pharmacy and improving customer experience,” Naidoo comments.
we are now the largest distributor of pharmaceuticals in the country by volume In order to do this, uPD will be making various technological platforms available to innovate the ways in which pharmacies can interact with customers and patients. “Independent pharmacies are viewed as being part of the communities, entrenched in people’s lives. we want to build on this by getting more involved in community outreach programmes and finding out exactly what patients need from their local pharmacies,” Naidoo adds and concludes his interview by stating that without people and showing compassion towards the end-user’s needs, uPD would not have become the powerhouse it is today. “moving boxes is a tough business, but we didn’t get to be the largest pharmaceutical wholesaler in South africa by accident. we did it by employing and empowering good people. and each year we make sure to recognise these people.”
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oche Diabetes care south Africa has launched the new accu-Chek Connect diabetes management system, designed to streamline diabetes management. the system seamlessly transfers blood glucose data from the accu-Chek Performa Connect meter to the accu Chek Connect mobile app and the accu-Chek Connect online web portal wirelessly and automatically.
the accu Chek Connect diabetes management system is designed to help increase patient engagement by enabling highly efficient communication between people with diabetes and their healthcare team - saving valuable time while supporting improved therapy decisions. T +27 (11) 504 4600 F +27 (11) 787 8415
www.accu-chekconnect.co.za
MYLAn
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ylan is one of the world’s leading global pharmaceutical companies and active pharmaceutical ingredient manufacturers, ranking among the top five generics companies worldwide. Every one of mylan’s 1,300-plus medications meets one global quality standard. as one of the world’s largest producers of aPI, used to make antiretroviral (aRV) therapies for the treatment of HIV/aIDS, approximately 40 % of people living with HIV/aIDS in the developing world depend on a mylan product for treatment. In South africa, mylan is currently supplying the state sector with the single tablet regimen, which ensures access to aRV treatment.
www.mylansa.co.za
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Get connected. Get livinG. For more information please visit www.accu-chekconnect.co.za Roche Products (Pty) Ltd | Diabetes Care | 9 Will Scarlet Road PO Box 1927 | Randburg 2125 | South Africa
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Curative Progress, Nationwide The Ministry of Health in Swaziland has been striving towards its 2015 targets, and has been rewarded with some key healthcare milestones which address some of the continent’s most pressing illnesses Writer: Matthew Staff • Project Manager: Eddie Clinton
he Ministry of Health in Swaziland has reached a series of pivotal milestones in the country over the years, as it continues to plan for and implement sector improvements for the benefit of the population. Fitting under the Government of the Kingdom of eSwatini’s umbrella and working alongside stakeholders and partners, the aim of the Ministry of Health has, in recent years, been to meet its Millennium Development Goals (MDGs); working in tandem with the wider communities to spread the influence of its health programmes to every corner of the country as soon as possible. Incorporating ongoing research and development - not only of the situation within Swaziland, but of global healthcare trends and technologies to combat common illnesses - the Health Ministry has now brought the nation to as advanced a stage as it has enjoyed
Working hard to meet MDGs
in its history and is looking forward to even further progress in the future. “This requires assessing the current situation, proper planning and budgeting, effective implementation,
monitoring and evaluation of all health sector activities,” the Ministry states. “The Ministry of Health is surely on the move for positive initiatives and historic progress in its strides to building a healthier nation now, and in the future.” To achieve these targets, and the overriding MDGs, the Ministry’s activities are based on its mission of “providing preventative, curative and rehabilitation services that are high quality, relevant, accessible, affordable, equitable and socially acceptable”. This was done with 2015 in mind and the identified milestone of developing the sector into a more efficient process which would lead to longer life expectancy rates, and a generally healthier population. “As such, the country’s health indicators shall compare favourably to those of countries with a similar level of human development,” its vision statement reads.
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Sitetech Supplies’ core focus is the supply and distribution of clinical diagnostic and blood transfusion products. The products range from point of care rapid tests to fully automated instruments with their dedicated reagents and consumables for a wide variety of diagnostic testing and analysis. These include: • Blood Grouping From Grifols
• Chemistry Analysis From I.S.E.
• Haematology Analysis • ELISA Analysis From Boule From Adaltis
• Coagulation Testing From Vital Diagnostics
• Rapid Tests From CTK Biotech
• DNA Analysis From Gordiz
• Veterinary Testing From ID Vet
I.S.E S.r.l.
Tel: +27 11 613 7263
Fax: +27 11 613 6235
info@sitetech.co.za
www.sitetech.co.za
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Ministry milestones
Across Swaziland, the key areas addressed by the Ministry of Health comprise emergency and ambulance services, healthcare development, laboratory-conducted research and development, blood transfusion services, radiology and medical imaging, renal and ICU services, oral healthcare, referral schemes and its own Phalala Medical Referral fund. This remit combines to ensure it achieves the Government’s industry targets as emphasised by its executive summary: “The health sector is committed to providing quality health services that are aimed at reducing the diseases burden in the country, improving the health system capacity, and effective allocation of resources. “A number of interventions were implemented to reach those objectives that are outlined in the National Health
The health sector is committed to providing quality health services that are aimed at reducing the diseases burden in the country, improving the health system capacity
Working in tandem with the wider communities to spread the influence of its health programmes
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Policy and operated by the National Health Sector Strategic Plan. Even though the financial challenges were still prevalent the sector was able to realise a number of milestones.” These milestones include the finalisation of its Human Resources for Health Policy, a significant increase in both manpower and pharmacies, the adoption of more advanced technologies across the various healthcare facilities, a series of bills being passed through parliament to control substance submission, and the completion of the Lubombo hospital. The success of the Ministry’s activities can only be measured in relative statistics though, which once again indicate a promising few years of development within Swaziland. The total amount of people enrolled on active release treatment (ART) leading up to 2012 increased from
Sitetech Supplies
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ince the inception of Sitetech Supplies (Pty) Ltd, our only focus has been the upliftment of Africa and its ailing health care infrastructure. We have set out to make sure that we not only sell products, but that we offer long term sustainable solutions.
“We pledge our commitment to being actively involved in assuring the sustainability of every solution we provide to our clients�
One of our success stories is that of Swaziland National Health Laboratories. When we started our work there in 2007, all but one of their national laboratories was fully operational. We went from site to site throughout the country in order to establish the most suitable solution for each regional area based on their needs.
Some of our other successes include the automation of Botswana National Blood Transfusion Service for TTI testing, the automation of South Africa National Blood Service red cell serology laboratories, and the automation of the Western Province Blood Transfusion Service (WPBTS) reference laboratory.
In 2009 we started with the national installation and roll out project to equip each site with a fully functioning laboratory. We completed this project mid-2010.
And, as an African first, and only one of a hand full of systems in the world, the BloodChip blood group genotyping system was installed at WPBTS in 2013. This latest technology breakthrough will revolutionize blood transfusions in the future.
We are proud to say that every one of the laboratories is still running like a dream, 7 years later, with our full support and guidance. To date we have installed and are supporting more than 80 individual instruments in the Swaziland National Health Laboratories and the Swaziland National Blood Transfusion Service.
These are but a few of our stories of hope and mutual success. Going forward, we will continue with our dream of African empowerment.
T +27 11 613 7263 E info@sitetech.co.za www.sitetech.co.za
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ylan is one of the world’s leading global pharmaceutical companies. Our medicines include generic and brand name products in a variety of dosage forms, such as difficult-to-manufacture injectables, transdermal patches and HIV/AIDS antiretroviral (ARV) therapies. Mylan has innovative research and development capabilities and is one of the world’s largest active pharmaceutical ingredient (API) manufacturers. Every one of our medications meets our one global quality standard regardless of where it is produced.
Significant progress has been made in immunisation and associated treatments
72,000 to more than 83,000, with that figure rising even further in the years following, while there was also a dramatic increase in the amount of HIV positive pregnant women initiated in ART to reduce levels of mother-tochild-transmission (MTCT). Additionally, HIV positive numbers had decreased to as little as three percent by 2013, while immunisation coverage for infants against measles had reached a previously unthinkable 85 percent. The success of tuberculosis treatments has similarly risen by five percent to reach figures of nearly three quarters of patients, while significant progress has also been made in the diagnosis of Malaria; 100 percent of cases now done so via rapid diagnostic tests or through microscopy.
Healthcare structure
Despite the financial challenges facing Swaziland and the healthcare industry in particular, the advancements and investments into globally-
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certified technologies have been extensive, with the Health Ministry at the forefront of their introduction throughout, before dispersing the new investments across both formal and informal domains. “The informal sector consists of traditional health practitioners and other unregulated service providers,” the Ministry explains. “The health service that is based on western medicine is considered to be formal and consists of public and private health services. “The formal health sector is based on the concepts of primary health care and decentralisation. Its infrastructure is made up of seven government hospitals, three regional hospitals, two specialised referral hospitals and two mission hospitals.” Eight public health units, five health centres, 76 clinics and 187 outreach sites – and rising – complete the current complement of facilities treating the country’s population at present, all existing under the concept
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At Mylan, we are committed to setting new standards in healthcare. Working together around the world to provide 7 billion people access to high quality medicine, we: • Innovate to satisfy unmet needs • Make reliability and service excellence a habit • Do what’s right, not what’s easy • Impact the future through passionate global leadership Creating better health for a better world. That’s what inspires Mylan in our mission to provide quality healthcare, one person at a time Our Key Access Initiatives: • Increase generic utilization • Establish an effective generic biologics pathway • Advance one global quality standard • Enhance anaphylaxis awareness and expand access to epinephrine auto-injectors • Stem the tide of HIV/AIDS
T 91 40 3086 6206 E arvind.kanda@mylan.in
www.mylan.com
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AUROBINDO PHARMA
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urobindo Pharma Limited is one of the largest generic pharmaceutical companies with a global presence. We are one of the leading manufacturers and suppliers of antiretrovirals, enabling 3.5 million people living with HIV lead a healthier life. We are an organization with technological capabilities like vertically integrated manufacturing, strong R&D and wide product portfolio in various therapeutic areas.
The tertiary healthcare level comprises specialised and national referral hospitals
of primary, secondary and tertiary healthcare levels. The Health Ministry continues: “At primary level there are communitybased healthcare workers, clinics, and outreach services. At secondary level, there are health centres that also serve as referral points for primary levels. The tertiary level comprises hospitals, specialised hospitals and national referral hospitals.”
Nationwide progression
Reducing morbidity, mortality, disability and the rates of illness and disease leading to these facets is inevitably the core function of a body such as the Ministry of Health, but this exists upon a bedrock of peripheral functions that have also had to be optimised over the years. The careful distribution and allocation of social welfare, as well as sector resources aids in reducing the risk and vulnerability that the country still has at the hands of some of Africa’s most widespread health challenges. This extensive effort therefore simultaneously requires business and charity partnerships to be formed in order to identify the very best in global practice and to implement the very latest in illness prevention.
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The careful distribution and allocation of social welfare, as well as sector resources aids in reducing the risk and vulnerability that the country still has at the hands of some of Africa’s most widespread health challenges
We take pride in our association with various organizations and institutions which are providing support to the HIV patients and have pleasure in working closely with Ministry of Health, Swaziland in this pursuit.
For any queries please contact us at
arv@aurobindo.com
Actively participating in events such as the World AIDS Campaign launch in 2014 is one such initiative that the Health Ministry was instrumental within, as well as the Cervical Cancer Equipment Handover by the United Nations Population Fund. The Ministry’s work with the United Nations in general has been an ongoing process indicative of the international standards now being infiltrated into Swaziland’s healthcare sector as it now looks to the next sustained period of nationwide progression.
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Swazipharm are Sziland’s largest distributor of pharmaceutical products and medical equipment to the healthcare system of Swaziland.
Swaziland’s leading medical supplier
www.swazipharm.co.sz 00268 2518 5444/5940 info@swazipharm.co.sz
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NURTURING MALAYSIA’S
Healthcare POTENTIAL Leveraging its leading position in Malaysia’s challenging industry, KPJ Healthcare is on a mission to promote healthcare tourism and deliver quality healthcare services to all Writer: Emily Jarvis Project Manager: Eddie Clinton
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stablished more than 33 years ago, KPJ Healthcare Berhad Group (KPJ) currently operates 25 hospitals in Malaysia, two hospitals in Indonesia, one hospital in Bangladesh and a sizeable share in a hospital in Thailand. Coupled with its strong network of hospitals in Malaysia and the region, the business recorded significant growth in the number of patients served last year, reporting an increase of more than 100,000 patients year-on-year; taking the total number to more than 2.8 million. As a progressive healthcare provider, comprising more than 11,000 staff members across its clinical, management and administrative teams, KPJ remains committed to investing in leading-edge equipment and state-of-
the-art medical technology in an effort to provide positive patient experiences, as well as improve medical and surgical outcomes. This year, the institution continues to focus energies on three areas; further developing its aged care services, growing its health tourism segment and venturing into other healthcare-related industries that will boost the level of hospital care. “These thriving sub-sectors hold tremendous potential for the future, in line with the increasing consumer demand,” said KPJ in its latest annual report. “For example, in growing the health tourism segment, our aggressive marketing strategies continue to show stellar results as we have expanded our footprint into Asia, the Middle East and East Africa.”
As operators of Malaysia’s largest private healthcare network, capacity expansion - including the recent enhancement of current hospitals and the building of two new facilities - has proved integral to securing growth in 2015. Also, KPJ has been making steady progress in neighbouring countries within the ASEAN. Combine this with the 1,062 KPJ medical specialists (as of year-end 2014) serving in its hospitals, and the organisation is able to demonstrate its strong determination to fulfil the everevolving healthcare needs of the industry; while providing a return to its shareholders and boosting longterm profitability. “With the two new hospitals, the Malaysian network now comprises 25 hospitals. In tandem with the Group’s expansion, we are bringing on board even more experienced medical specialists,” said KPJ. Given the increase in patient numbers in 2014, strengthening the number of hospitals further reinforces not only KPJ’s leading position in Malaysia, but also serves to answer a more substantial demand for high quality patient service, including aspects such as improved waiting times and a wider geographical coverage. “Every patient is a valued member of our clientele, and we truly appreciate a patient’s trust in our capabilities to serve them and their
KPJ Hospital in Malaysia
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Magnetic Resonance Imaging Systems
Healthcare Imaging and Informatics
Toshiba has developed a wide variety of applications, including non-contrast-enhanced MRA, that support faster, more reliable, and more comfortable examinations with top priority given to patient care.
Advance visualization enhances diagnostic confidence by providing the care team with the ability to see more information and measure more effectively.
The excellent technological performance of Toshiba MRI systems, including our quite-scan technology, multichannel RF coil for the whole body and Multi-phase Transmission Technology for 3T, is highly regarded around the world.
Physicians get better information faster, extending clinical options beyond the original window of treatment opportunity and improving the patient care process.
Diagnostic X-Ray Systems Toshiba provides new clinical value in diagnostic X-Ray systems. The systems have been undergoing remarkable technological innovation, incorporating advanced technologies. We support a wide variety of clinical applications for our global digitally network society.
Computed Tomography Systems Diagnostic Ultrasound Systems Toshiba has played an important role in the history of diagnostic ultrasound, developing many important ultrasound technologies including the world’s first mechanical scanning cardiac system. Throughout the years, Toshiba’s innovations have set new standards and created new applications that have significantly extended the capabilities of ultrasound. Toshiba Ultrasound has abundant product lineup and it transforms the delivery of care from diagnosis to intervention, improving clinical quality and patient experience with new technologies to always lead the industry. We will continue to develop important new technologies which can cover a full range of clinical needs, including early detection and diagnosis of disease, image guided treatment and follow up examination.
Toshiba CT systems, with our outstanding image quality and advanced technologies, have earned an excellent reputation and gained an expanding market share. The latest development, Dynamic Volume CT, is expected to lead many new clinical applications. Toshiba will continue to conduct research into new clinical applications in collaboration with the world’s leading clinical institutions and will focus on developing new CT technologies and expanding applications in every field to support an extensive range of clinical requirements.
With over 30 years’ experience as one of Malaysia’s largest medical device providers, Toshiba has built a solid foundation and strong reputation in healthcare medical industry.
NORTHERN 88Q, JALAN MASJID NEGERI. 11600 PENANG MALAYSIA. TEL: +604-6570691 +604-6567293 FAX: +604-657-1154
CENTRAL LOT 2-5, JALAN SU/6A, LION INDUSTRIAL PARK, SECTION 26. 40400 SHAH ALAM, SELANGOR DARUL EHSAN, MALAYSIA. TEL: +603-5192-1188 (GENERAL LINE) FAX: +603-5191-6363 (SALES) + 603-5192-2014 (SERVICE)
SOUTHERN NO. 23, JALAN MOLEK 3/10, TAMAN MOLEK. 81100 JOHOR BAHRU, JOHOR, MALAYSIA. TEL: +607-361-1257 FAX: +607-361-2992
E A S T M A L AY S I A (WESTERN) C-3A (SUBLOT 19), LOT 19317, 2ND PRECINCT @ JALAN STUTONG BARU. OFF TAMAN BOULEVARD, 93450 KUCHING, SARAWAK, MALAYSIA. TEL: +6082-593-848 FAX: +6082-593-608
E A S T M A L AY S I A ( E A S T E R N ) LOT 7, BLOCK I, LINTAS JAYA UPTOWNSHIP, JALAN LINTAS KEPAYAN HIGHWAY. 88300 KOTA KINABALU, SABAH, MALAYSIA. TEL: +6088-723-136 FAX: +6088-728-136
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it will become a sustainable portion of the business in the long-term. For example, we were able to begin operating our own KPJ Senior Living Care at the Tawakkal Health Centre based on experience gained from Jeta Gardens and several knowledge transfer initiatives. “KPJ Senior Living Care has been designed to offer a home-like environment, where quality care is provided to all residents, regardless of ethnicity, social status, religion, belief or political affiliation. Our medical, nursing and other healthcare professionals at the centre will provide comprehensive, effective and efficient care, filled with love and compassion,” highlighted the Company.
Health tourism
KPJ Senior Living Care has been designed to offer a home-like environment
families. The increasing numbers of local and corporate customers is a reflection of KPJ’s dedication to consistently good patient-centric service,” explained the healthcare professional. KPJ hopes that continuous improvements in its service delivery, together with the introduction of new services and aggressive marketing - including key promotional activities will serve to attract more patients.
KPJ Senior Living Care
Through its investment in KPJ Tawakkal Health Centre in Kuala Lumpur, the Sibu Geriatric Health and Nursing Centre in Sibu, and Jeta Gardens Retirement Resort in Australia, KPJ has been able to fulfil its ongoing mission to improve access to healthcare for the aged population. “Having taken the first step in the aged care facility segment, we aim to unlock its full potential in the Malaysian market and are confident
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KPJ has engaged foreign agents in several key markets overseas including Indonesia, China, Bangladesh, the Middle East and East Africa, who help patients to select the KPJ hospital that best suits their treatment needs
Since the Malaysian government identified health tourism as a major growth sector in 1998, there have been significant investments from both the
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s one of Malaysia’s largest medical device providers, Toshiba Medical Systems Malaysia Sdn.Bhd (TMSM) has established itself as one of the most reputable players in the wider industry and region. As part of Toshiba Medical Systems Corporation, Toshiba Medical Systems Malaysia Sdn.Bhd (TMSM) continuously working to create new value to help people enjoy a better life with the aims to maximize the quality, safety, and efficiency of medical care, supporting clinical practice with reliable quality and cutting-edge technology. Having built a solid foundation within the industry, Toshiba Medical Systems Malaysia continuously looks to evolve and improve its products and services
Mr.Tan Tuan Shee, Managing Director (left) and Mr.Eugene Kuan, Director (right) of Toshiba Medical Systems Malaysia Sdn.Bhd
TMSM provides the best in class after sales support. In order for customer to enjoy the optimum performance of Toshiba systems, our service engineers and application specialists are well trained at the Customer Support & Training Centre, which is located in Toshiba Medical Systems Corporation (TMSC).
the world through business activities. As a global company having a global perspective, our Headquarters – TOSHIBA MEDICAL SYSTEMS CORPORTATION is making every effort to provide peoplefriendly and earth- friendly medical systems. TMSC is committed to all stakeholders, and strives to contribute to communities around the world, so do we. Implement of 360 Degrees of Safety Toshiba’s safety campaign puts customers first by providing comprehensive (360 degrees) features that ensure safety in all aspects of patients’ safety system operation and work procedures. Environmental Vision 2050 Toshiba Group’s Environmental Vision 2050 and the promotion of harmony with the earth as a philosophy which is indicative of Toshiba Medical Systems Malaysia’s overall approach to doing business: providing a wide variety of leading-edge solutions for the benefit of people around the world, to seek further development in the field of healthcare.
Our commitment and activities: Corporate Social Responsibility (CSR) Toshiba Group considers CSR management as “giving the utmost priority to life, safety, and compliance with laws and regulations” and “contributing to solving social issues around
T +603-5192 1188 (General Line) F +603-51916363 (Sales) +603-5192 2014 (Service) E sales@toshiba-tmsm.com.my www.toshibamedicalsystems.com
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public and private sector channelled into its development. In 2011, KPJ formed a full team to promote health tourism, including foreign staff whose job is specifically to interact with international patients. “This is in order to treat them in a manner they are comfortable with, with the addition of speaking in a language they are comfortable with,” added KPJ. At the hospitals earmarked for health tourism by KPJ in Malaysia – namely its four JCI accredited hospitals and various health tourism
The hospital will boost medical tourism
hubs - the organisation set up international patient counters to serve as one-stop centres for foreign patients, offering a pick-up and shuttle service, patient registration, handling of visa extensions, payment and insurance arrangement, booking of appointments with specialist consultants and other concierge arrangements. Supporting this service in the country, KPJ has engaged foreign agents in several key markets overseas including Indonesia, China, Bangladesh, the Middle East and East Africa, who help patients to select the KPJ hospital that best suits their treatment needs. “These agents then work closely with our health tourism team to arrange every aspect of our foreign visitors’ stay and treatment in our hospitals, from the selection of the right medical consultant to the dates of visits, pick up at the airport and other details,” KPJ further detailed.
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he largest integrated healthcare companies in Malaysia, Pharmaniaga’ s principal activities include manufacturing of generic pharmaceuticals, logistics & distribution, sales & marketing, supply of medical products & services, including hospital equipment’s. The integrated group of companies, processes and people uphold our commitment to deliver quality products and services at all times. Our commitment to enriching life together is guided by our passion for patients and our philosophy of doing business with conscience; a philosophy we will continue to nurture as we journey towards becoming a global total integrated healthcare solutions provider.
www.pharmaniaga.com
KPJ Penang Specialist Hospital
KPJ Tawakkal Specialist Hospital
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KPJ Tawakkal Specialist Hospital
KPJ Selangor Specialist Hospital
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SCA is a leading global hygiene and forest products company that develops and produces sustainable personal care, tissue and forest products. Find us at sca.com
Shimadzu (Asia Pacific) Pte Ltd-Malaysia No. 6, Lorong Teknologi 3/4A, Nouvelle Industrial Park 2, Taman Sains Selangor 1, Kota Damansara, 47810 Petaling Jaya, Selangor. TEL: 603-6158 9989 FAX: 603-6158 1889 (Medical System Division) www.shimadzu.com.my
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such as the Malaysian Society for Quality in Health (MSQH) and the Joint Commission International (JCI) for its delivery of education to students. Since launching the first nursing college in the country to offer a three-year Diploma in Nursing in 1991, KPJ has become associated with the highest quality standards in healthcare and many industry firsts throughout its operations. This institute has since been upgraded to KPJ’s flagship Healthcare University College (KPJUC), offering 35 programmes from foundation level courses right through to PhD level. Furthermore, in 2011, KPJ also became the first private provider in Malaysia to have its own medical school. “A significant number of doctors trained by us also actively contribute to the development of new specialists via skills transfer at the medical school. “All of our industry firsts and specialists’ programmes in Malaysia demonstrate KPJ’s capabilities as a strong contender to become the government’s partner in promoting the country as the leading healthcare hub in the region,” emphasised the healthcare professional.
Peads Ward, KPJ Tawakkal Specialist Hospital
These efforts have proven effective, translating into a marked increase in the number of expat and international patients since 2012. In turn, this has resulted in positive feedback when international patients return home, serving to not only increase Malaysia’s healthcare reputation, but foreign confidence in the country as a safe destination for visitors. “We have identified two more hospitals for the globally recognised JCI accreditation to support our growth targets in this area,” KPJ confirmed.
Academia
KPJ believes that to be considered an award-winning leader in healthcare, it is important to build a strong academic foundation for all those interested in a career in Malaysia’s healthcare industry. Its hospitals continue to be recognised by accreditation bodies
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All of our industry firsts and specialists’ programmes in Malaysia demonstrate KPJ’s capabilities as a strong contender to become the government’s partner in promoting the country as the leading healthcare hub in the region
Recognition
KPJ’s undeniable commitment to award winning quality standards in healthcare has not gone unnoticed by professional healthcare bodies. As such, KPJ has been accorded with several awards throughout 2014, including Best Company for Leadership – Private Healthcare in Malaysia 2014 by IAIR Awards’ Excellence in Global Economy; Malaysia Excellence in Healthcare IT Implementation 2014 by Frost & Sullivan; largest private healthcare chain in Malaysia 2014 from the Malaysian Book of Records; HR Asia’s Best Companies to Work for in Asia 2014 by Business Media International; and Global Leadership Awards 2015 from the American
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Leadership Development Association. Also recognised for its contributions and efforts in implementing flexible working hours under the Career Comeback Programme, KPJ values its workforce, honouring gender quality in the workplace throughout its institutions. In addition, the Group prides itself on its position as a respected name in the corporate social responsibility (CSR) sphere. KPJ reaches out to the community through public health screening sessions, health talks and many other initiatives; including via its flagship Klinik Wakaf An-Nur (KWAN) initiative. KPJ highlighted: “The main objective of KWAN is to provide healthcare treatment and dialysis facilities to the general public, particularly the deserving, regardless of ethnicity and religion. We continue to touch the lives of the impoverished and
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The main objective of KWAN is to provide healthcare treatment and dialysis facilities to the general public, particularly the deserving, regardless of ethnicity and religion
underprivileged in communities through management of this initiative.” Since the inception of the first KWAN charity clinic in Johor in 1998, it has served more than one million patients and today, the KWAN network encompasses one hospital in Johor, 20 clinics throughout Malaysia, as well as three mobile clinics in Johor and Selangor. Geared towards continuous expansion and furtherance of healthcare in the ASEAN region, KPJ’s patient-centric focus will remain at the heart of its future plans. With 10 hospitals scheduled for development between 2015 and 2019 within ASEAN, the Group hopes to bolster its domestic footprint and reinforce its reputation for competitive international-standard healthcare offerings, coming with the KPJ stamp of devotion to the best healthcare delivery available.
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R I G S H O S P I T A L E T
igshospitalet is perceived as a modern, patient-oriented and state-of-the-art facility, highly specialised in key medical areas. As Denmark’s leading hospital, it is known as the flagship for research and development, innovation and sustainability which are at the heart of the organisation. In close collaboration with other hospitals in the capital region, and with enterprise and knowledge institutions
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such as MD Anderson Cancer Centre and Copenhagen Science City, Rigshospitalet serves as a power centre for research in healthcare and medical science. Among the 10 best research hospitals in Europe, Rigshospitalet offers education and training programmes at a high level and holds the highest productivity rate among specialised hospitals on the continent. “Competent and dedicated employees who cooperate to provide the best
quality for patients is just one of our visions and goals we uphold as part of our vision 2020,” said the hospital.
Award-winning patient care
Being one of the region’s largest workplaces, with a good national and international image, Rigshospitalet attracts a wide range of employees and students from around the world, who contribute actively to developing the Copenhagen Science City North, while remaining the preferred choice
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Denmark’s Medical As the flagship hospital for the capital region of Denmark, Rigshospitalet will continue in its efforts to remain the preferred choice for patients in need of highly specialised treatment Writer: Emily Jarvis • Project Manager: Eddie Clinton
for patients in need of exceptional specialised treatment. Divided into six treatment centres and two interdisciplinary centres, each centre has a number of clinics and departments, 12 of these key areas have been awarded The Global Excellence award including physiology, dementia and haematology. The award is presented based on leading results within basic research, studies and treatment, education, or clinical or translational research, which
fits with the organisation’s overall vision to be internationally regarded as Denmark’s best hospital. “Treating a critically ill patient will be in the hands of many different professionals and specialist groups. This requires excellent international cooperation as well as with other hospitals involved in the patient’s overall course of treatment,” stated the hospital, which has a number of external stakeholders that make a contribution to its vision 2020 goals.
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New developments
Righospitalet is one of Denmark’s largest workplaces, comprising of approximately 8,000 employees broken down into more than 50 professional groups. Moreover, the hospital is one of Denmark’s largest educational institutions with medical science programmes. “A large number of staff in the rest of the Danish national healthcare system have been wholly or partly trained or further educated at Rigshospitalet,” says the hospital. As the leading Danish institution introducing new, highly specialised treatments, new development of the hospital site is essential for the betterment of international research and treatments. Back in 2008, the hospital’s departments underwent a merger and relocation to Rigshospitalet in order to extend the possibilities for expansion. “The mergers and other changes as a consequence of the hospital’s plan for
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Department of Clinical Physiology and Nuclear Medicine Last year the department examined more than 30,000 patients and it produced more than 70 scientific publications and dissertations. By developing new trace elements and methods of scanning, the department is working to better prepare physicians in the struggle to combat cancer.
Danish Dementia Research Centre Denmark is the future innovative and active co-player in international work and the research centre is working to improve Denmark’s opportunities by participating in large, international solutions. In the research area, the research centre has identified new mutations of dementia diseases, and it has examined the effects of giving early psycho-social support to patients and relatives living with Alzheimer’s.
Department of Haematology The department is the largest department in Denmark within this field, and is unrivalled within new and more effective treatments targeting the cancer cell. In addition, it covers the whole spectrum from research in normal cells to research in cancer cells and testing new medicines.
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he Falck emergency services company has worked closely with the Danish authorities for more than 100 years, performing tasks and services critical and vital to society, and is currently active in 45 countries worldwide. Working in association with the specialists at Rigshospitalet and the Capital Region’s Pre-Hospital Services unit, our goal is to provide the citizens of the region with coherent emergency medical services that are among the best and most coherent in Europe. We work with the authorities to continuously optimise operations and collaborate on research and development in order to ensure that the citizens of the Capital Region will also in future have reliable and efficient emergency medical services.
www.falck.com
the capital region of Denmark made it necessary to build a new wing and renovate the existing buildings of the hospital in order to better cater for patients’ needs,” commented the hospital. Over the next five years, Rigshospitalet will continue to utilise its partnerships and reputation as the hospital’s guiding principle up to 2020. The institution will continue as the flagship hospital for the Capital Region of Denmark, and will continue its efforts to remain the preferred choice for patients in need of highly specialised treatment. “Our world is becoming ever more connected, and this applies in the health sector too. We must learn from and cooperate with the best international hospitals in order to uphold our status as a hospital that offers the best treatment and the best research in Denmark,” concluded the hospital.
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We are always there
Working in close collaboration with... MD Anderson Cancer Centre On June 30 2014, Rigshospitalet established an official collaboration agreement with the largest cancer hospital in the US; the MD Anderson Cancer Centre. Officially a sister institution, Rigshospitalet is now part of a global network comprising 24 other cancer hospitals. As a result of this partnership, the hospital has also become part of the Global Academic Programme (GAP), which provides access to a global research network and thereby more rapid access to the latest technology and clinical frontline research. Research and treatment collaboration includes child cancer, radiotherapy, accelerated patient pathways, gynaecological cancer and palliative medicine.
Copenhagen Science City
Rigshospitalet is part of Copenhagen Science City where business and knowledge institutions can create, share and utilise knowledge. As part of the Copenhagen University Hospital, Rigshospitalet participates in research and development projects at an international level and trains many thousands of health students at both pre-graduate and post-graduate levels.
Together with University of Copenhagen, the Panum Institute and the Metropolitan University College, Rigshospitalet is a significant part of Copenhagen Science City. The Science City encourages close and informal collaboration with the private sector as well as the public sector. This collaboration makes it easy for businesses to establish links to researchers, students and other companies in the area.
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TELL US YOUR STORY
AND WE’LL TELL THE WORLD AFRICA OUTLOOK, Asia Outlook and Europe & Middle East Outlook are digital and print products aimed at boardroom and hands-on decision makers across a wide range of industries around the world. With content compiled by our experienced editorial team, complemented by an in-house design and production team ensuring delivery to the highest standards, we look to promote the latest in engaging news, industry trends and success stories from the length and breadth of these three significant regions. Healthcare has featured heavily within our magazines’ profile showcasing sections in recent years, with industry leaders including United Pharmaceutical Distributors, Ministry of Health Swaziland, KPJ Healthcare Berhad and Rigshospitalet all having enjoyed the COMPLETELY FREE coverage we can provide across both digital and print platforms. Their success stories have subsequently reached a combined monthly readership of more than 700,000 people worldwide. In joining these industry heavyweights already enjoying this level of exposure, you can also benefit from a free marketing brochure, extensive social media saturation, enhanced B2B networking opportunities, and a readymade forum to attract new investment and to grow your business. To get involved, please contact Outlook Publishing’s Managing Director, Ben Weaver, who can provide further details on how to feature your company, for free, in one of our upcoming editions.
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