CAICF 3rd Quarter 2019 Newsletter by Overflow

central florida times 9th Annual Golf Tournament on October 18th PAGES 12-13

WWW.CAICF.ORG | THIRD QUARTER 2019

Third Quarter 2019

contact information P.O. Box 941125 Maitland, FL 32794 www.caicf.org exdir@caicf.org 407-913-3777

2019 board of directors Kenneth Zook, CMCA, AMS, PCAM, President Frank Ruggieri, Esq., Vice President Michael Kulich, CMCA, President-Elect Kent Taylor, CMCA, AMS, PCAM, Secretary Leslie Ellis, CPA, MSA, CGMA, Treasurer Lou Biron, Past-President Suzan Kearns, CMCA, AMS, PCAM, Past-President

a message from the president In just a matter of a few weeks, we will enjoy the cooler weather and step out of our house for the morning ride to the office with a nice ahhhhhhh. It’s also the time of year we think about giving thanks to our families and friends. With no exception, I want to thank all the many volunteers who work so hard on behalf of all of us and CAI to bring us great programs, education and events that certainly create buzz and enhance our networking. I also want to thank ALL of our Business Partners who allow us to bring great events year after year to all our members. It truly is an honor to be able to thank all of you! The past couple of months have included some great educational monthly meetings. We were able to provide a CAI Distinction for 19 of our Business Partners (see page 8) and we also provided an event for our homeowner members with “Ask an Attorney” that was kindly hosted by Sihle Insurance. Next year, CAI Central Florida will also be hosting a number of PDMP courses for our Manager members too. CAI Central Florida continues to be the premier organization that provides unparalleled education and enhanced networking that no other Florida membership organization can provide. If you’re a real planner, now’s the time to think about your participation for next year’s CAI National Conference in Ft. Lauderdale June 10-13, 2020. Click here for more information on the conference and exposition. For our Business Partners, this is the chance to grow your sales outreach at the state level and for our Manager members, education is the key to earning additional, nationally recognized professional designations. A professional designation means more dollars in salary. Check out the Compensation Chart on page 6. Community Associations Institute, at the National Level, is enjoying their participation in Florida. Do all you can to take advantage of all that desire to grow your business and your mind! It’s well worth the effort! In the desire to continue to give thanks to everyone, I again want to recognize all those folks behind the scenes who keep the local chapter running and focused. The 2019 Board of Directors continue to make themselves available for Strategic Planning Sessions and working on next year’s programs. Thank you to all of our committee volunteers and of course those unseen faces who work on the newsletter, our website and Facebook presence. Last but not least, thank you to Reini Marsh who works hard every day to make sure we are all getting the biggest bang for our membership. And, thank you to YOU for being a trusted member and friend! Since it is still warm outside, I give you my Warmest Regards!

Chuck Strode, CAM Sincerely,

Robert L. Taylor, Esq. Matt Vice

Ken Zook Kenneth Zook, CMCA, AMS, PCAM 2019 President, CAI Central Florida Chapter

• • • • • • • • • • • •

Licensed General Contractor Exterior/Interior Painting Stucco/Wood Replacement Siding/Soffits Scope of Work Creations Construction Defect Deck Coatings/Waterproofing Online Project Tracking Direct: 407-839-9705 poverton-fl@empireworks.com Office: 888-278-8200 Paul Overton VP/Orlando

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central florida chapter update 2019/2020 calendar of events More details regarding upcoming events will be posted to caicf.org under the “Events” tab. Check back regularly for the most up-to-date information. CAICF Board Meetings will be held before or after each of the Monthly Meetings. Please be sure to register for all events in advance, as we need an accurate head count for space and food purposes prior to the event. Thank you for your help! • October 3rd: Monthly Meeting: Luncheon - Legal Panel. Bring your HOA legal questions for the experts. Registration begins at 11:30am and the program is from 12pm-1:30pm. To sponsor this meeting, click here. • October 18th: 9th Annual Golf Tournament at Victoria Hills Golf Club in DeLand. Registration is at 7:30am and Shotgun Start is at 8:30am. Join us for a unique and challenging golfing experience on the Ron Garl-designed golf course, which preserves the natural flow of the area’s rolling hills and foliage. This beautiful 18-hole, par 72 golf course is not your typical Florida course. A portion of the proceeds benefit the Sunshine Foundation Dream Village. You could win a car in the Hole In One Contest, $5000 cash in the Putting Contest, or loads of raffle prizes! Become a sponsor of this awesome event or register to play at caicf.org! See pages 12-13 for more details! • November 7th: Monthly Meeting: Luncheon - 2020 Legal Update. Registration begins at 11:30am. To sponsor this meeting, click here.

• January 9th: Monthly Meeting • February 7th: CA Day & Trade Show: Movie Night Honoring the Stars of the Association at the Marriott World Center in Orlando. CA Day is an annual trade show bridging the gap between Homeowner Leaders (board members), Community Managers, and the Business Partners that support them. Each booth will be participating in best booth designs and visitor engagement competitions. All of this is aimed at bringing a movie viewing type of experience to our annual trade show. There will be FREE Education Classes available to registered attendees from 10am-1:30pm, 129 vendor expo booths to visit from 1:30pm-5:30pm, thousands of dollars in raffle prize giveaways, and the After Party from 6pm-9pm. Become a sponsor of this awesome event or purchase a booth at caicf.org! See pages 30-33 for more details! • March 5th: Monthly Meeting • April 2nd: Monthly Meeting

• November 16th: Sunshine Foundation Dream Village Volunteer Work Day at 8:30am. Drinks and snacks will be served. If you have any questions, please contact Jennifer Agravat at 407-234-3174. • December 5th: Annual Meeting, Gala & Fundraiser

• May 7th: Monthly Meeting • June 4th: Monthly Meeting • July 2nd: Monthly Meeting

SPONSOR AN UPCOMING CHAPTER MEETING! There are only two more opportunities to sponsor a Chapter Meeting in 2019! Each sponsor for the Chapter Meetings receive face time in front of the membership with the microphone to talk about your company. You will also be able to put give-away items and collateral on all the tables. Space is also provided for our sponsors to display their marketing materials. Every sponsor is important to our chapter and your generous donation goes directly to off set the costs of the program. Only 3 sponsors are permitted per program. Please consider sponsoring today! Click the links below to register as a sponsor at one of the upcoming meetings! October 3rd | November 7th

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Castle Group is the premier choice for Community Management, specializing in serving the finest Condominium and Homeowner Associations.

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3RD QUART ER 2019 | CENT RAL F LO R I D A TI M E S

manager education

a community association manager, the most important thing you can do to increase your earning potential and accelerate your career is to obtain training and credentials from CAI’s Professional Management Development Program (PMDP). Through this program, CAI provides the most comprehensive, expert education courses for community managers seeking to increase their skills, knowledge and job opportunities. Check out the Compensation Comparison chart below. You’ve come this far, now go the extra mile! CAI offers four levels of courses designed to give new managers a knowledge base and experienced managers a deeper understanding of all aspects of association management. Courses focus on such topics as insurance, finance, leadership, governance and communications. Currently, there are no remaining courses hosted by Central Florida CAI in 2019; however, below is a listing of a couple of courses offered by other CAI Florida Chapters. You can register for any of these courses by visiting caionline.org. Also, as a friendly reminder the Chapter policy is only to reimburse Central Florida members for half the cost of the courses that are hosted by the Chapter (i.e., courses hosted by other CAI Chapters are not included). Check back later this year for the 2020 course offerings on the Chapter website, caicf.org, under Resources >> Education.

upcoming manager courses DATE

COURSE NUMBER & TITLE

CHAPTER & LOCATION

Thursday-Friday, October 17th-18th

M-204: Community Governance

Gold Coast Chapter, Boca Raton

Friday, November 1st

M-203: Community Leadership

North Gulf Coast Chapter, Sandestin

compensation comparison AVERAGE COMPENSATION WITHOUT CREDENTIALS

WITH CMCA

WITH AMS

WITH PCAM

Assistant Community Manager

$44,993

$50,156

$65,783

Portfolio Manager

$43,929

$51,598

$55,327

$63,733

Onsite Manager

$61,753

$72,807

$76,450

$81,778

High-Rise Manager

$77,512

$83,408

$89,359

$103,171

Large-Scale Manager

$112,309

$114,296

$118,524

$130,350

CEO of a Management Company

$109,777

$124,973

$130,008

$158,373

JOB TITLE

This data is from the Foundation for Community Association Research’s Community Association Compensation and Salary Survey. The full survey is available in the CAI Press bookstore at www.caionline.org/shop. 6

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educated business partners

N • • • • • • • • • •

ineteen members participated in CAICF’s first Business Partner course on August 28th, where they received their CAI Educated Business Partner distinction. Special thanks to the Business Partner Council Members and Instructors - Vishnu Sharma and Jennifer Agravat. Congratulations to the Following Members:

Amber Schmidt - Behr & Kilz Paint & Primers Gordon Young - Atlantic Southern Paving and Sealcoating Marianne Brown - BB&T Association Services Scott Pederson - Asphalt 365 Inc. Melinda Tankersley - Enviro Tree Service Charissa Eller - Valley Bank Ivan Ramos - iRoc CPA Lynne Sadowski - SERVPRO of SW Orlando Michele Ranalli - Bank OZK Leilani Mercado - RESCON Restoration & Construction

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• • • • • • • • •

Crystal Maier - DHN Attorneys, P.A. Michael Kulich -Turtel Creek Homeowners Association Nick Pagan - Kings III Emergency Communications Ron Peck - Centennial Bank Rich Incandela - Circle of Success Shane Green - Universal Contracting Julieta Knapp - Stratus Roofing Leslie Ellis - Glickstein Laval Carris, P.A. Jeff Dechurch - Sherwin Williams

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leadership BY LOURA SANCHEZ, BURG SIMPSON ELDREDGE HERSH JARDINE

Why Good Leaders Need to

Be Humble

eaders who show humility produce higher-performing leadership teams, increased collaboration and cooperation and flexibility in developing strategies, according to a survey published in the Journal of Management. So why aren’t leaders generally humble? Humility is the modest view of one’s own importance. So, while it may be easy to say just be humble, it isn’t that easy because successful leaders, CEOs and entrepreneurs often got where they are by being charismatic, strong, self-oriented, focused and exhibiting “take no prisoner” attitudes which are often times at odds with humility. In order to act as a leader as opposed to an entrepreneur, just shift the focus of your own strengths, drive and ambition to recognizing that you are only a small part of the overall success of your company.

to step up and provide answers. It also shows that uncertainty and the curiosity that comes from finding answers is a quality that is embraced and encouraged. If the boss does it so can/ should we. 4. Being a role model by following/serving others – Reverse the roles. Instead of leading, follow. Instead of being served, serve. You can do this as a philosophy but also actually. Don’t lead a meeting; serve your employees coffee. In building the skill of humility you may want to keep a journal and reflect on your day by asking yourself if you took any of the above actions. If so, how did it feel? If not, were there opportunities to do so. Look for them the next day. And, don’t micromanage-nothing kills morale faster by sending a message that you think you have all the answers. You don’t know it all – be humble!

FOUR WAYS TO SHOW HUMILITY DAILY ARE: 1.

Sharing your mistakes as teachable moments – By sharing your mistakes you can showcase that you are human, not perfect, but always looking to grow and face challenges. Thus, when you ask others to do the same it is from a place of commonality and not superiority.

Loura Sanchez is the Marketing Director of Burg Simpson Eldredge Hersh Jardine Professional Corp. Construction Defect Litigation Department with 22 years of prior experience as a community association attorney. She is a

Engaging in dialogue not debate – By truly seeking out diverse opinions and listening to, trusting and relying on those opinions you can establish that you need and want others to be a part of your company or team’s success.

frequent speaker nationally on subjects related to building of culture, strategic planning, ethical communication, obtaining business clarity and development of operating systems for organizations as well as all aspects of community association governance and operations. For

3. 10

Admitting you don’t have all the answers – This allows others

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more information, visit www.burgsimpson.com.

Banking solutions to help your communities thrive At Union Bank®, we offer customized banking and lending solutions to meet the unique needs of the community association industry. With over 25 years of experience, our specialized HOA team applies their in-depth knowledge to help support and grow your business.

Amanda Orlando, CMCA® Regional Account Executive 386-424-0830 amanda.orlando@unionbank.com

Learn how we simplify banking and the financing of your projects at HOAbankservices.com.

Financing subject to credit and collateral approval. Other restrictions may apply. Terms and conditions subject to change.

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GOLD SPONSOR: $4000 (SOLD)

Two Foursomes included plus 8 commemorative golf polo shirts with company logo and tournament logo. Company logo on all materials, plus time to address the attendees at the awards luncheon.

SILVER LUNCH SPONSOR: $2800 (SOLD)

Foursome included. Company logo on all materials and time to address attendees at the awards luncheon.

HOLE IN ONE: $1200 (1)

Contest for free car! Company name on sign at hole during play. Acknowledgement at luncheon.

PUTTING CONTEST SPONSOR: $1000 (1)

Contest for $5000 cash! Company name on sign at hole during play.

LONGEST DRIVE SPONSORS: $400 (4) Company name on sign at hole during play.

BREAKFAST BAG SPONSOR: $1500 (1)

Company logo on all materials plus swag in golfer's bags.

CLOSEST TO PIN SPONSOR: $400 (1) Company name on sign at hole during play.

TEE SPONSORS: $375 (18) ALL SPONSORS WILL RECEIVE:

• Acknowledgement on Sponsors signage at event. • Opportunity to raffle off prizes. • Opportunity to supply promotional materials for goodie bags.

*Course does not permit outside food or beverage. If you would like to contact the course (386-738-6000), they will allow their team to serve alcohol at your tee for a small corkage fee. If you need a tent, table or chairs, please contact the course directly.

Name: _________________________ Company: _______________________ Address: ________________________ City, State, Zip: ____________________ Phone: __________________________ Email: __________________________ □ Check Enclosed □ Charge to Credit Card Below: □ Visa □ Master Card □ American Express Name on Card: _______________________ Account #: __________________________ Exp Date: ____/____ CVV #: __________ Signature: __________________________

Company name on sign at hole during play. 2 reps per hole sponsor. Bring a raffle item. (Additional reps are $30 per person.)

RANGE SPONSOR: $300 (1) Company name on sign at the range.

BEVERAGE CART SPONSORS: $225 (4) Company name on cart.

PARTICIPANTS:

LEVEL OF SPONSORSHIPS:

$125 (Individual Player) $450 (Foursome) Team Name: _______________________ Player #1: _________________________ Player #2: _________________________ Player #3: _________________________ Player #4: _________________________ Total Enclosed: $ ___________________ Note: Please contact us to verify availability of sponsorships. Sponsorship is not guaranteed until form and payment are received. Make checks payable to CAI Central Florida Chapter, P.O. Box 941125, Maitland, FL 32794 OR register online: caicf. org.

□ $4000 (Gold) SOLD □ $2800 (Silver) SOLD □ $1500 (Breakfast Bag) □ $1200 (Hole in One) □ $1000 (Putting Contest) □ $400 (Longest Drive) □ $400 (Closest to Pin) □ $375 (Tee) □ $300 (Range) □ $225 (Beverage Cart)

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the perfect paving project BY CONNIE LORENZ, OWNER, ASPHALT RESTORATION TECHNOLOGY SYSTEMS, INC.

was a cool January day and I was excited about starting my latest paving project. No, I wasn’t paving the project, I was the consultant hired to oversee the milling, paving and striping crews and act as a liaison between the property manager, community and contractors: making sure everyone was on the same page, working efficiently and out of everyone’s way! The community was strewn with flyers everywhere, informing the residents of the milling and paving crew’s arrival and I was happy to see that not only were the flyers on all of the buildings, but also on the individual doors, mailboxes, community center and even the dumpster! No one could say they weren’t aware of the paving project as even the visiting vendors were respectful of our whereabouts! First, we started with the milling portion of the project. Once we had the vehicles removed from the work zones, we found that everyone was fairly cooperative and respectful of what I like to refer to as the “cone zone.” The residents were bee bopping around the community without effort and everyone seemed to know where they were going, where to park and how to get in and out of the community on every single day of the project. To sum up, milling was smooth and easy. 14

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The paving was a little bit of a different story as we were more imposing on the residents than the milling project. With paving, it gets a little messier and errors at this point can ruin everyone’s mood if you’re not careful! Residents would come home and see a new parking lot and not understand that we couldn’t open it up to traffic as the pavement wasn’t ready. Even though the surface was to temperature, we knew beneath the surface, it wasn’t! When paving, it’s all about the temperatures and allowing traffic on too soon can have detrimental effects to the overall performance and longevity of your new pavement. With new pavement, it’s always best to stripe 30 to 45 days after the new asphalt has been installed. We found that with apartment complexes and condominiums, its best to restripe right behind the paving machine after the temperatures come down. Because of the cool temperatures in January, we were getting the pavement to cure wonderfully but the striping that would normally take 2 to 3 minutes was taking up to 30 minutes to dry! Talk about a headache! By a true miracle, we had only one issue with tracking and that was from a delivery truck that barreled through the barricades. The paving project was completed on time and actually early if you consider that we had a few days we couldn’t start paving until

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paving project continued the temperatures rose above 45 degrees. The punch list at the end of the project had 3 items that consisted of digging up a valve box that was accidentally paved over, refreshing the striping on the new speed bumps (new asphalt absorbs the striping so its not good to put it on too heavy to start. Its always best to return in 6 months and refresh the paint then!) and sealcoating the entranceway as it fell on city limits and the community didn’t want to cause damage to the sensors in the city street lights (smart choice)! This project was successful because of the hard work of the paving crew and their ability to communicate with me effectively to make sure we got the project done, on time, as spec’d and without addendums or upcharges! The property manager and her support team were present every day assisting residents in moving throughout the community without interrupting the paving process. Every night the maintenance staff would go around to the next day’s work zone and put flyers on the resident’s doors, cars and buildings informing them on when to have their vehicles moved by and also where it was best for them to park. There were some other issues that always arise like the one or two residents that feel they are above and beyond the requests of

the community and the vendors that visited, this project couldn’t have been a better example of how a new surfacing project can result into the perfect paving project!

WHAT THE COMMUNITY DID RIGHT

moving out of the way. We are only trying to make your community better, not make you late for yoga! I actually had one tenant, excuse me, renter, tell me that the reason we had to keep towing her car (mind you at her expense) was because she was a “renter” and the notice said to all owners and tenants and therefore it didn’t apply to her! True story! I love my job! The property manager, residents and contractors all walked away without any change orders or addendums, no incidents or injuries and only a few residents charged with a towing fee from failing to respect the work zones. Considering the number of residents in 16

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The board of directors hired a consultant to design the paving specs, help them navigate the contractor’s bids and choose one that met their specifications and needs.

The consultant set up a pre-con meeting to determine exactly what was going to take place on what day. This community had 1 way in and 1 way out so coordination was imperative in order to have complete success while still allowing the residents full access!

Communication took place every day via a web page that the consultant hosted with daily updates and best places to park and best ways to get around the community.

4. The community hired a tow truck driver to be on site by 7:00 a.m. every day and remove vehicles from the work zone into another area that was completed or not being worked on. The property manager and staff would notify the next day’s work zone residents the night before that they would need to move their vehicles by 7:00 a.m. or risk being towed. (After day 2, the word got around pretty quickly that the board was serious and had minimal issues after that!) 5.

The contractors hired were licensed and insured, Florida based, local paving companies that worked directly with the

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paving project continued winters or when the money is good enough to make them travel! It is tougher and more expensive to chase someone out of state. Third, COMMUNICATE COMMUNICATE COMMUNICATE with your residents! I tell people that a paving project or for that matter, a surface treatment project is only going to look as good as your residents and visitors allow the contractor to be. If contractors have to fight residents off the work zone or are constantly replacing cones and barricades because they are being removed, most likely you will get a poor project. Hosting a website or daily updates keeps everyone in the loop and allows your paving contractors to get the work done for that day. Remember, paving companies have to work in an active work zone everyday whether it be the residents, the pedestrians or the vendors. We can’t just shut the door and paint your bathroom and then open it up when it’s done!

community. No one was surprised by an unknown contractor showing up doing work! 6.

In final, and this should be the start, not the finish, make sure your community has the right amount of reserves in place for your asphalt projects. We are seeing a lot of communities that are under budget as they are working off of old proposals, they had

The residents were well informed by the community, very respectful, and actually appreciated being included in the loop of what was taking place. Don’t get me wrong, we had our problem residents but the 3 biggest problems were not from residents, rather from people that weren’t even supposed to be there! That’s one of the downfalls of leaving the gates open during paving projects.

WHAT CAN YOU DO TO HAVE THE PERFECT PAVING PROJECT? First and foremost, if you do not have someone on the board that is VERY familiar with paving in general and local paving companies specifically, hire a consultant if you are unsure about what you are doing! Be careful when interviewing vendors as I have come across some residents and vendors that used to work with cities or in engineering firms that worked around pavement, but not actually WITH pavement. There is a HUGE difference in paving in our northern state’s verses paving in Florida and contractors unfamiliar with our asphalt mixes, inverted drain lines and subbases can take what seems to be a simple project and make it your worst nightmare. Secondly, research your contractors the best you can. Use Sunbiz. org to make sure they are a licensed contractor in the state of Florida. Be leery of businesses that operate off of P.O. Boxes and their presidents and directors have out of state addresses. This could be a sign of a “gypsy” vendor that only operates during the 18

CE N TRAL F L O R I D A T I M ES | 3 R D Q UARTER 2 0 1 9

from years ago! Your paving project is not the place to cut corners as the results could last you 20 years if you do it right or 7 to 10 years if you don’t!

Connie Lorenz, a.k.a. the asphaltchick, is the owner of Asphalt Restoration Technology Systems, Inc. For more information about her consulting services or Asphalt Restoration Technology, please call 800-254-4732 or visit asphaltnews.com.

Committed to our communities For 30 years, BB&T Association Services has provided solutions specifically designed to meet the needs of property management companies and community associations. You can count on us to be your trusted partner. BBT.com/AssociationServices

Association Services Marianne Brown, CAM VP, Relationship Manager 727-260-5004 Marianne.Brown@BBandT.com

Branch Banking and Trust Company is a Member FDIC and an Equal Housing Lender. Loans are subject to credit approval. Only deposit products are FDIC insured. © 2016, Branch Banking and Trust Company. All rights reserved.

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recent chapter events

CE N TRAL F L O R I D A T I M ES | 3 R D Q UARTER 2 0 1 9

HIGHER LEVEL of

ATTENTION

to Your Association

“My job is to help your board balance keeping down operating costs while maintaining property values and improving quality of life for homeowners. We have a strong community presence, independent advising and full transparency. ” – Katie, Sentry Community Manager

Four Central Florida Locations 407-788-6700 www.sentrymgt.com

407.396.0529 yellowstonelandscape.com 3RD QUART ER 2019 | CENT RAL F LO R I D A TI M E S

legislative legal update 2019 BY SHAYLA J. MOUNT, ESQ., BECKER & POLIAKOFF

lthough the 2019 Legislative Session was relatively active with a variety of proposed bills - some of which were much anticipated, and others equally as dreaded (think ELSS/ Condo Retrofit Requirements!) – there were ultimately very few changes this year to the Florida Statutes that will affect the operation of community associations. While many of the proposed reforms did not reach the legislative “finish line” this time around, lawmakers are certain next year to take up important issues affecting associations on a regular basis including vacation rental regulation (i.e: Airbnb) and the qualifications and requirements associated with “emotional support animals.” Summarized below are a few of the topics and bills considered this Session. It is highly recommended that your condominium or homeowners’ association closely review each of your governing documents and use this time between legislative sessions to update and amend provisions on issues, like short term rentals or smoking in common areas, which are likely to be subject to future regulation by the state. Depending on the nature and language of future proposed changes to Chapters 718 and 720, your association may be prevented by law in the future from passing amendments and making rules on these issues regardless of the authority contained in your governing documents. 22

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BILLS THAT PASSED Condominium Sprinkler Retrofit/Engineered Life Safety Systems Relief - House Bill 7103 • Law of Florida Cite: 2019-165, Laws of Florida • Effective Date: upon becoming law; enrolled May 3, 2019 • Sections Amended: 718.112(2)(l); 718.1085; (multiple sections amended) Fortunately for many condominium associations, the main impact of this bill is that it extends the deadline for older condominium high-rise buildings as defined by the Florida Fire Prevention Code to retrofit with either a fire sprinkler system or engineered life safety system to January 1, 2024. The previous (ominously) looming deadline for compliance was January 1, 2020. This bill also requires the State Fire Marshall to conduct a “data pull” to collect information regarding high-rise condominiums (greater than 75 ft.) which have not retrofitted, with the report to be sent to the Governor and the Legislature by September 1, 2020. The purpose of this “data pull” is to provide further data on the scope of the impact of ELSS retrofitting in the event further legislative relief is sought as the 2024 deadline gets closer.

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legislative update continued Smokable Medical Marijuana – Senate Bill 182 • Law of Florida Cite: 2019-1, Laws of Florida • Effective Date: March 18, 2019 • Section Amended: 381.986 Senator Jeff Brandes’ bill swiftly passed the Senate and House and came into effect on March 18, 2019. The bill amended section 381.986, F.S., to permit the smoking of marijuana (cannabis) by including smoking cannabis within the definition of “medical use”. Previously, this form of cannabis was not permitted for medical use in Florida. The law still prohibits smoking in enclosed indoor workplaces and in certain public places including in and near schools. Notably, the law still allows private entities, including community associations, to pass rules prohibiting smoking while on the common area or associationowned property. However, it is likely that associations may begin to receive (if not already received) requests for “accommodations” to smoke marijuana under the Fair Housing Act or American with Disabilities Act. Such requests should be considered carefully and reviewed by your association’s counsel. Vegetable Gardens – Senate Bill 872/House Bill 145 • Law of Florida Cite: 2019-120, Laws of Florida • Effective Date: July 1, 2019 • Section Amended: 604.71 This bill amended s. 604.71, F.S. to prohibit a county, municipality, or other political subdivision from passing any regulations or ordinances regarding vegetable gardens on residential properties. A “vegetable garden” is defined as “a plot of ground where herbs, fruits, flowers, or vegetables are cultivated for human ingestion.” This new law should not specifically prevent a community association from enforcing and/or passing restrictions or rules and regulations regarding landscaping, exterior appearance and alterations. In fact, most association governing documents already prevent owners from “altering” or “improving” common area (without membership approval). Your association should review the extent of your landscaping regulations to determine at what length this topic is addressed by your governing documents.

BILLS THAT FAILED…BUT ARE PROBABLY COMING BACK SOON! Emotional Support Animals (“ESA”) – House Bill 721/Senate Bill 1128 The purpose of this bill was to fill the current gap in the law by incorporating portions of the federal Fair Housing Act into Florida law by defining an “Emotional Support Animal” and providing the requirements for a housing provider such as a condominium, cooperative or homeowners’ association, to provide accommodations for residents, if and when requested. This bill would have also criminalized fraudulent ESA requests as a second degree misdemeanor for any person who falsified written documentation related to an 24

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alleged ESA or who knowingly and willfully misrepresented his or her need for an ESA to a housing provider. ELSS/Condominium Retrofitting Requirements – HB 647/SB 908; HB 723; SB 1152; SB 1732 A number of bills were filed on the issue of condominium retrofitting requirements for high rise condominium buildings. Representative Donalds’ HB 723 would have completely repealed an association’s ability to opt-out of fire sprinkler retrofitting and would have required an association to obtain a permit to retrofit the building by December 31, 2019. Less drastic bills, such as Senator Pizzo’s (SB 1152), would have specifically exempted from the retrofitting requirements (of either a sprinkler system or ELSS) buildings less than 75 ft. in height. Fortunately, much needed relief for many condominium associations was provided through the passage of HB 7103 outlined above which extended the deadline for compliance to January 1, 2024. Additionally, older high-rise communities that did not previously take an opt-out vote on sprinklers, will have the ability to do so now. Short Term Vacation Rentals - House Bill 987; SB 812; SB 824; SB 1196 One of the hotly debated issues this session was the local regulation of short term vacation rentals, such as Airbnb and Vrbo arrangements, on residential properties. The most sweeping proposed legislation would have preempted to the State the regulation of all vacation rentals, including the inspection and licensing of vacation rentals (SB 824). This bill would have invalidated any city or county ordinance restricting, for example, the number of occupants allowed to temporarily reside in a unit. Notably, the bill did not specifically address prohibitions against community association rules or regulation of vacation rentals. Other proposed legislation would have required the display of a valid state registration number on all vacation rental advertisements (SB 812). Swimming Pool Safety – HB 1079/SB 1440; SB 724 Representative Caruso and Senator Famer proposed bills this session which would have required each public swimming pool to have installed an emergency telephone by December 31, 2019. This bill would likely have applied to certain community associations operating a community pool.

Shayla J. Mount is an Attorney in Becker’s Community Association Practice Group. She focuses her practice on providing counsel and representation to homeowner and condominium associations throughout Central Florida. For more information, visit beckerlawyers.com or call 407-875-0955.

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welcome new members! BUSINESS PARTNERS BEHR & KILZ Paints & Primers Ms. Amber Schmidt Globalpro Recovery, Inc. Mr. Daniel Odess

Encompass HOA Solutions Ms. Amy M Mendez RealManage Ms. Judith Lee Duncan

Sunstate Property Accounting Services, Inc. Ms. Janell L Barrett

MANAGER MEMBERS

ToriTom Services, Inc. Mr. Michael Hill

Mrs. Lucia H Beninati

Mrs. Dracheka Orlauna Barrott

Mr. Johnny Winfield Dennis

Traffic Logix Mr. Marc Roth

Mrs. Tracy Durham

Tutwiler & Associates Public Adjusters Mr. Richard P. Tutwiler VoteHOANow - Strateja-XL, Inc. Mr. Scott McKeel

NATIONAL BUSINESS PARTNER AppFolio, Inc. Ms. Grace Burns Bank OZK Ms. Michele Rose Ranalli CINC Capital, LLC Ms. Robin L. Storey, CMCA CIT Mr. Keith Pequeno

Mr. Keith R. Kiebzak

WelcomeLink Mrs. Felicia Summerlin

MANAGEMENT COMPANIES ASC Property Services, Inc. Mr. Edward Hayden

Mr. James Pappadeas Ms. Laura Prevesk Mr. Edward Hayden ASC Property Services, Inc. Mr. Daniel Colombo Colombo Management Group, LLC Mr. Michael Korpar John’s Island Property Owners Association, Inc. Mrs. Sabrina Hughes, CMCA Leland Management, Inc.

Mr. Robert Parody, II Trilogy at Ocala Preserve

VOLUNTEER LEADERS Mr. John Comeau Great Outdoors Premier RV Community Services, Inc.

LOOKING FOR AN ASSOCIATION SERVICE PROVIDER? CAI Central Florida has a list of great service providers in most every industry a Community Association could need! The best part is, they are members! Check it out at: caicf.org/directory.

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Mr. Art Foster Great Outdoors Premier RV Community Services, Inc. Mr. Bruce Hayes Great Outdoors Premier RV Community Services, Inc. Ms. Lynn Jacobs Great Outdoors Premier RV Community Services, Inc. Mrs. Valerie Plotkin Great Outdoors Premier RV Community Services, Inc. Mr. Billy Specht Great Outdoors Premier RV Community Services, Inc.

Ms. Lauren Waite, CMCA, AMS Leland Management, Inc.

CondoCerts Mr. KC Ross

Mrs. Ruth Falusi Great Outdoors Premier RV Community Services, Inc.

Duct Dynasty Ms. Jacquelyn Browne

Mrs. Ann Strauss Great Outdoors Premier RV Community Services, Inc. Mr. Peter Wehnau Great Outdoors Premier RV Community Services, Inc. Mr. Tom Wheir Great Outdoors Premier RV Community Services, Inc. Mrs. Dianne Worrall Great Outdoors Premier RV Community Services, Inc. Mr. Robert Gourley HOA Lending Xchange Michael Orlovsky Turtle Creek Homeowners’ Association, Inc.

STUDENT MEMBERSHIP Mr. Shannon De witt

WANT TO JOIN CAI?

If you provide products or services to community associations, CAI can give you direct access to thousands of potential customers and provide unique opportunities through networking luncheons, socials, and other great events. Visit caicf.org/resources/ membership for more information.

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3RD QUART ER 2019 | CENT RAL F LO R I D A TI M E S

debris removal BY DAWN BAUMAN, CAE, SR. VICE PRESIDENT, GOVERNMENT & PUBLIC AFFAIRS, CAI

Guidelines for Removing Debris in Community Associations with Private Roads urricane season is here. Now is the time for your community to take steps to ensure debris removal in your community is eligible for Federal Emergency Management Agency (FEMA) funding.

emergency resolution giving the locality the authority to remove debris from your community following a disaster. This will meet one of FEMA’s requirements for reimbursing localities for removing debris from private roads.

As your community association braces for hurricanes, wildfires, and other natural disasters, there are steps you should take now to increase the possibility of getting assistance from FEMA for recovery efforts.

Submit a right of entry indemnification form to your locality so that it has legal authority to access community association property for the purpose of performing inspections and/or emergency protective measures resulting from the natural disaster.

If your community owns your roads, they are considered private and FEMA has specific requirements for removing debris from private roads. FEMA will not reimburse the community associations for debris removal. Debris must be removed by your local municipality.

Immediately following the disaster declaration by the governor or the president, contact the locality to ask them to remove debris from your community.

PRE-DISASTER SOLUTION Contact your local elected officials and ask them to pass an ordinance giving the locality authority to remove debris from your community following a disaster. This local ordinance meets one* of FEMA’s requirements for reimbursing localities for removing debris from a community association’s private roads. If your community association is granted this ordinance from your locality, you can use it for all future natural disasters. Hilton Head, S.C., passed this type of ordinance for community associations and saved millions of dollars that would’ve otherwise been paid by association residents. Click here to view a sample ordinance. *FEMA’s other requirements are typically met immediately following a presidentially declared disaster.

A DISASTER IS IMMINENT Contact your local elected officials and ask them to pass an 28

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IMMEDIATELY FOLLOWING A PRESIDENTIALLY DECLARED DISASTER If your community association did not submit a right of entry indemnification form prior to the natural disaster, follow these steps before hiring a contractor to remove debris: The community association must contact the local municipality as soon as possible and provide them with an example of a resolution the locality may pass to meet the legal obligation of removing debris, and a completed right of entry indemnification form, which FEMA requires for reimbursements. Finally, wait for your locality to remove debris since they can be reimbursed by FEMA. The community association will not be reimbursed by FEMA for debris removal. Visit fema.gov and caionline.org/communitypreparedness for updates. The post Guidelines for Removing Debris in Community Associations with Private Roads appeared first on the CAI Advocacy Blog. ©Community Associations Institute.

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R EG U L A R - 1 0 X 1 0 $950 - MEMBERS (2 EXHIBITORS) $2050 - NON-MEMBERS (2 EXHIBITORS) PREMIUM $1,400 - 10X10 - SINGLE (2 EXHIBITORS) $2,200 - 20X10 - DOUBLE (4 EXHIBITORS) A DDI T I O N A L E X HI B I TO RS: $ 35 E ACH

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Items Below Subject to Change without Notice

Set Design - Decor Sponsor

After Party Sponsors

$ 2, 00 0 - 1 AVAILAB LE

$3 ,000 - 2 AVAI L ABL E

» Logo and company name on select promotional materials, Chapter website, and select Chapter emails » 1/2 page, full color ad in the Trade Show program » Logo on the CAICF Trade Show ad in the Florida Community Association Journal » One (1) free parking pass for day of show » Highlighted as sponsor in the Trade Show program » Sponsor signage at the front entrance and at the Decor area » Sponsor recognized at the monthly Chapter meetings » May provide material to insert in approximately 1,200 Trade Show bags » Sponsor signage in booth

» Logo and company name on select promotional materials, Chapter website, and select Chapter emails » Full page, full color ad in the Trade Show program » Logo on approximately 17,000 mailers/tickets that are distributed via mail and delivered to board members and CAMs » Logo on the CAICF Trade Show ad in the Florida Community Association Journal » Two (2) parking passes for day of show » Highlighted as sponsor in the Trade Show program » Sponsor signage at the front entrance and at the After Party » After Party wristbands to be printed with sponsor’s logo » Privilege of providing beverage napkins with company logo at the After Party event » Sponsor recognized at the monthly Chapter meetings » May provide material to insert in approximately 1,200 Trade Show bags. » Sponsor signage in booth

Executive Producer Sponsors $500 - 10 AVAI L ABL E » Logo and company name on select promotional materials, Chapter website, and select Chapter emails » Business card size, full color ad in the Trade Show program » Highlighted as sponsor in the Trade Show program » Signage at the front entrance » Sponsor recognized at the monthly Chapter meetings » May provide material to insert in 1,200 Trade Show bags » Sponsor signage in booth

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Items Below Subject to Change without Notice

Cinematographer Photo Booth Sponsor $ 1 , 5 0 0 - 1 AVA ILA B LE » Logo and company name on select promotional materials, Chapter website, and select Chapter emails » 1/2 page, full color ad in the Trade Show program » Logo on the CAICF Trade Show ad in the Florida Community Association Journal » One (1) parking passes for day of show » Company name on all photos » Highlighted as sponsor in the Trade Show program » Sponsor signage at the front entrance and at the photo booth » Sponsor recognized at the monthly Chapter meetings » May provide material to insert in approximately 1,200 Trade Show bags » Sponsor signage in booth

Classroom Sponsors C la s s ro o m P r e se nte r : $8 0 0 Leg al Pa n e l Sp o ns o r : $9 0 0 C E U S p o n s o r : $9 0 0 B oa r d Ce r t i f i c ati o n S p o n s o r : $1,3 00 » Exclusive company specific » Business card size, full color ad in the Trade Show program » Ability to leave marketing material at each seat » Five minutes to introduce your company at the beginning of class » Highlighted as sponsor in the Trade Show program » Signage outside of classroom space » Sponsor recognized at the monthly Chapter meetings » May provide material to insert in approximately 1,200 Trade Show bags » Sponsor signage in booth

Bar Sponsors $1,2 00 - 4 AVAI L ABL E » Logo and company name on select promotional materials, Chapter website, and select Chapter emails » 1/2 page, full color ad in the Trade Show program » One (1) free parking pass for day of show » Highlighted as sponsor in the Trade Show program » Signage at the front entrance and at the Bar area » Privilege of providing beverage napkins with company logo at the Trade Show Bar » Sponsor recognized at the monthly Chapter meetings » May provide material to insert in approximately 1,200 Trade Show bags » Sponsor signage in booth

Concession Sponsor Classroom Snacks $2 ,2 00 - 1 AVAI L ABL E » Greet attendees in the Lobby Area outside the classrooms » Five minutes to introduce your company at the beginning of class » Logo and company name on select promotional materials, Chapter website, and select Chapter emails » 1/2 page, full color ad in the Trade Show program » One (1) free parking pass for day of show. » Highlighted as sponsor in the Trade Show program » Signage outside of classroom area » Privilege of providing beverage napkins with company logo at the Concession Snack area » Sponsor recognized at the monthly Chapter meetings » May provide material to insert in 1,200 Trade Show bags » Sponsor signage in booth

property managers BY SPERLONGA DATA & ANALYTICS

Reputation Management

roperty managers cannot afford to ignore their reviews; online reviews will inform the decision making of HOAs when choosing a property management company.

Prior to the internet (20+ years ago), property management companies made their reputation through word of mouth and written testimonials provided by current and past customers. Nowadays, with the advent of online review sites as well as testimonials on a corporate website, it is possible to ramp up a reputation in fairly short order. Reputations, however, are just as easily harmed by poor reviews too. This is why it is so vital to the growth of a property management company to tend to its reviews. Property managers cannot afford to ignore their reviews; each bad review diminishes their reputation which could potentially cause loss of business.

HOW TO BEGIN HARNESSING YOUR ONLINE PRESENCE

THE IMPORTANCE OF ONLINE REVIEWS

In many cases especially with new businesses that are not mindful of their online footprint, reviews are generated on a business “account” that was never created by the business in the first place. While it’s imperative to proactively create an account, it’s also crucial for maintaining an online reputation to “claim” the account when created by a reviewer. This way property managers can respond to reviews quickly and, in the case of a negative review, in such a way as to minimize any negative impact. Paying attention and responding to reviews politely can also help the original reviewer change his or her mind into changing a review to a positive one.

Statistics prove that the overwhelming majority of consumers use reviews to assist their decisions. This isn’t limited to consumer products alone; it also extends into the service industry. In fact, sites that specialize in reviewing local contractors help homeowners

Claiming an account previously created by someone outside your company is fairly simple. For example, when you begin the process for claiming your business, Google asks questions regarding the

Dissatisfied HOAs are always looking for alternatives to their present property managers, and while performing their research they will view testimonials and reviews of their current and potential property management company. These online reviews will inform their decision making.

find a reputable, reliable contractor for services from plumbing to home room additions. Sites like Angie’s List and Home Adviser have reputations that depend on checking backgrounds of their contractors, otherwise, a lack of vetting may cause a disaster at a customer’s property. There are also comprehensive sites such as Yelp and Google that review everything from a to z under their umbrellas. Between all the sites with reviews internet-wide, over 90% of purchases are decided by reading reviews, so the importance of them cannot be underestimated.

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property managers continued • If you respond to a negative review, do not argue. Rather, take responsibility and offer a solution (or solutions, depending on the problem).

• Follow up in a personal manner to all negative reviews. A phone call, private message or email will open the lines of communication.

SOCIAL MEDIA CHANNEL ENGAGEMENT Keeping your social media footprint current and lively will boost your reputation management. Comments and images on social media may not always be positive for a property management company, but it may well be worth keeping such a post when the solution becomes a net positive resulting in happy homeowners and board members. It’s important to stay on top of your social media because of the sheer volume of posts on these platforms (Twitter, Instagram, and Facebook). Pinterest can be utilized to link to recent projects, while YouTube can link to videos of those projects. business including name, address, phone number and website URL. Google will then send a postcard containing a verification code that the company owner or representative enters into Google interface, thereby verifying business ownership. After your verification is complete, your business will not only appear on Google Maps, but any access to your account will be limited to your company or its representatives. Reviews, however, can still be added by users from the outside. While keeping an eye on your own online reputation, don’t ignore that of your competition. See how they handle reviews, what they say, the solutions they employ. Even if your company is presently on a negative trajectory, it’s never too late to move the arrow upward. Never let it be said that learning from the competition does not improve your business.

NEVER IGNORE NEGATIVE - OR EVEN POSITIVE - REVIEWS Good reputations take several years to develop but can be ruined in the blink of an eye. Creating prompt, well thought out responses are critical, with a professional writing tone that is both empathetic and reflects company integrity.

REPUTATION MANAGEMENT TOOLS Managing social media and review sites can be a daunting task for one property management company employee. This is why finding a good reputation management tool is very important. Be sure to research the tool for its viability and ease of use, and get testimonials from other current clients. The larger the app’s reach, the better it can potentially work for you. Imagine being able to log into 1 site and view all recent reviews, posts, and mentions of your company from anywhere on the internet? It will make you, the property manager, more powerful in being able to forestall complaints before they escalate into possible property damage or legal entanglements. It is well worth the cost of obtaining an application to help reign in negativity into an “online complaint funnel” that focuses on all online mentions except email. The initial cost may save tens of thousands over time, and create new business for your property management company as well.

Disclaimer: This article is intended for general information purposes only and does not necessarily represent the thoughts, views or opinions of Sperlonga Data

• Create an online presence that illustrates that you listen to homeowners and board members. This not only means creating a comprehensive online review account with as much information as possible but making regular updates when necessary.

• Promptly respond to all reviews. It doesn’t matter whether your reviews are positive or negative, it’s imperative to remain engaged with reviewers. 36

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& Analytics and should not be construed as legal advice. For more articles like this one, please visit www.sperlongadata.com/blog.

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CAI CENTRAL FLORIDA CHAPTER MEMBERSHIP BENEFITS In addition to the many perks associated with a National CAI Membership, your local Central Florida Chapter oﬀers even more value and engagement to its members:

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If three members from the same board join the chapter, your ﬁrst year of membership dues are FREE

CAICF will pay for HALF of your manager tuition fees for required education credits

MANAGEMENT COMPANIES

BUSINESS PARTNERS

Company recognition & networking Maximize business brand opportunities with current & recognition & enjoy exclusive potential clients, as well as face-to-face networking industry-speciﬁc business partners opportunities with potential clients

LOCAL CHAPTER EDUCATION AND NETWORKING EVENTS Quarterly Board Certiﬁcation classes CEU credit hours at speciﬁed luncheon events Participation opportunity at the Annual Golf Outing Invitation to the Summer Social & Annual Gala Admission and exclusive perks at one of the best community association tradeshows in Central Florida

Opportunity to attend and speak at panels, Q&A sessions, education classes, and Business Roundtable events Participation & sponsorship opportunities at the Annual Golf Outing Invitation to the Summer Social & Annual Gala Admission, exclusive booth vendor pricing, and sponsorship opportunities at one of the best community association tradeshows in Central Florida

Professional Designations & Certifications Local Professional Management Development Program Classes Quarterly Board Certification classes CEU credit hours at specified luncheon events

ACCESS TO SPECIALIZED COMMUNITY ASSOCIATION SERVICE PROVIDERS Online service directory Personal interaction at monthly events Panels and Q&A sessions

SPONSORSHIP & MARKETING OPPORTUNITIES In addition to brand recognition, sponsors enjoy beneﬁts like a free booth at the trade show, advertising opportunities, ﬁrst consideration at speaking events, discounted pricing for future sponsorships and events & advertising on the chapter website Inclusion in the Service Directory

INCLUSION IN ONE OF THE LARGEST CHAPTERS IN THE US ENCOMPASSING OVER 7,500 HOA & CONDOMINIUM ASSOCIATIONS IN MARION, VOLUSIA, SEMINOLE, ORANGE, BREVARD, OSCEOLA, POLK, LAKE & SUMTER COUNTIES!

Interested in joining the CAI Central Florida Chapter? For assistance or more information, reach out to the Executive Director by calling 407-850-0106 or e-mailing at exdir@caicf.org. To join now, visit www.caionline.org for membership categories and dues. Prior to joining online you will be prompted to log in or create an account. Membership dues are non-refundable. 38

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interested in getting more involved? join a caicf committee! If you are interested in getting more involved in the chapter, joining a committee is a great thing to consider. Below are the different committees that we currently have active. Please feel free to contact any of the following committee chairs: CA Day/Trade Show Committee Gina Holbrook Premier Association Management gina.holbrook@premiermgmtcfl.com Chuck Strode Premier Association Management chuck@premiermgmtcfl.com Communications Committee Benjamin Isip Towers Property Management, Inc. ben@towerspropertymgmt.com Education Committee Gary van der Laan Leland Management gvanderlaan@lelandmanagement.com Phil Masi Assured Partners pmasi@assuredptr.com

Gala Committee Lou Biron Sihle Insurance Group lbiron@sihle.com

Membership Committee Jason Martell Martell & Ozim jmartell@martellandozim.com

Golf Committee Scott Pollock Sentry Management spollock@sentrymgt.com Legislative Committee Lou Biron Sihle Insurance Group lbiron@sihle.com

Jessica Cox Leland Management jcox@lelandmanagement.com Social Committee Tara Munoz Your Private Adjustor tara@yourprivateadjuster.com

Meet the Managers Committee Chuck Strode Premier Association Management chuck@premiermgmtcfl.com

Sunshine Foundation Committee Jennifer Agravat Asphalt Restoration Technology Systems jennifer.agravat@asphaltnews.com

3RD QUART ER 2019 | CENT RAL F LO R I D A TI M E S

MEDALLION MEMBER SPONSORS!

platinum 1 Stop Pool Pros Alliance Association Bank Angius & Terry, LLP AriasBosinger Asphalt 365 Asphalt Restoration Technology Systems AssuredPartners Atlantic Southern Paving Ball Janik, LLP BB&T Association Services Becker BrightView Landscapes Castle Group Cepra Landscape Driveway Maintenance EmpireWorks Reconstruction and Painting Enviro Tree Services Florida Paints & Coating, LLC Gerstle, Rosen & Goldberg, PA Glickstein, Laval, Carris, P.A.

I&E Construction, Inc. Kancor Companies, LLC Lanco Paints Larsen & Associates, P.L. Leland Management Omegascapes, Inc. Parmley Environmental Services Premier Association Management Reserve Advisors The Ruggieri Law Firm Seminole Access Technologies Sentry Management, Inc. The Sherwin-Williams Company SOLitude Lake Management Spies Pools Stratus Roofing Union Bank Vice Painting Yellowstone Landscape

gold Cogent Bank Garfinkel Whynot Association Law Sihle Insurance Group

Towers Property Management Valley National Bank

silver

Bel-Mac Roofing, Inc. Burg Simpson Eldredge Hersh Jardine Centennial Bank DHN Attorneys, P. A. 44

CE N TRAL F L O R I D A T I M ES | 3 R D Q UARTER 2 0 1 9

Martell & Ozim, P.A. RealManage Tannenbaum Scro P.L.