CAICF | 2nd Quarter 2017 Newsletter by Overflow

central florida times

WWW.CAICF.ORG | SECOND QUARTER 2017

Second Quarter 2017

contact information P.O. Box 941125 Maitland, FL 32794 www.caicf.org exdir@caicf.org 407-850-0106

board of directors Gina Holbrook, CMCA, President Lou Biron, President-Elect Erik Whynot, Esq., Vice President Brian Peck, Treasurer Kent Taylor, PCAM, Secretary Suzan Kearns, CMCA, AMS, PCAM Chris Martinez Paul Melville Diane Rullo, PhD Chuck Strode, CAM Robert L. Taylor, Esq.

a message from the president As our Board of Directors visited each booth at our recent tradeshow we were overwhelmed by the incredible level of commitment by our business partners, tradeshow committee members and the many wonderful volunteers. The feedback we have received on the tradeshow has been fantastic and we want to thank everyone involved for their outstanding efforts in making this year’s show exceedingly successful. We would also like to thank all of our generous and valued sponsors, especially our Photo Sponsor, Vice Painting; our Plant Sponsor, Brightview Landscaping; and our After-Party Sponsor, Cepra Landscaping, for ensuring this year’s event was truly amazing. Again, our Board is humbled and appreciative by the total team effort exhibited by so many to make this year’s show one to remember! In early May many of our Central Florida Chapter members attended CAI’s National Conference held in Las Vegas. In addition to the incredible Las Vegas night life, the conference attendees were presented with many enlightening and motivating speakers and were able to meet and share best-practice methods with colleagues from all over the country. The Central Florida Chapter was also recognized by the National Board of Directors with a chapter award for our joint chapter event. Mark your calendars now to join us at the 2018 National Conference next May 9th-12th in Washington, D.C. Our May breakfast program was a huge success as Phil Masi with AssuredPartners prepared us for hurricane season and educated everyone on disaster preparedness. Please join us on June 1st at the Second Harvest Food Bank as Erik Whynot reviews the nuances of proper covenant enforcement. Further, please remember to mark your calendars for July 13th from 4pm-7pm for our “Meet the Managers” event at Dubsdread Country Club Ballroom. If you have not yet registered, please go to the website and sign up as there are only a few spots left. We would like to thank all the participating management companies and look forward to another successful “Meet the Managers” event! For all you golfers, and for anyone who likes to be out in the sunshine and away from the office, October 13th is our Annual Golf Tournament. A portion of the proceeds are going to the Sunshine Foundation and the House of Hope Orlando. This year’s event will be held at the beautiful Orange County National Golf Center in Winter Garden. The Crooked Cat Course features significant elevation changes, rolling fairways and large, contoured greens that will make the round challenging and special. Please sign up as spots are filling up fast and you certainly don’t want to miss a beautiful day on the links! See pages 8 and 9 for more information.

President’s message continued on next page 2

President’s message continued The Board, Committee Chairs and our CED have worked hard to bring some great educational and networking opportunities to our Chapter and we always welcome your input. We hope to see you at an upcoming event and please reach out to any Board member, committee chair or contact me directly at gina. holbrook@premiermgmtcfl.com with any questions or feedback! I want to thank all of you for your continued support as your President. I am excited to be a part of the leadership of our chapter and I am committed to ensuring 2017 provides each of you with outstanding growth and education opportunities, and pledge my loyalty to each of you and to our chapter.

COMMUNICATIONS COMMITTEE

Very Respectfully,

Gina Holbrook Gina Holbrook, CMCA 2017 President, CAI Central Florida Chapter

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central florida chapter update 2017 calendar of events More details regarding upcoming events will be posted to caicf.org under Events. Check back regularly for the most up-to-date information! CAICF Board Meetings will be held before or after each of the Monthly Meetings. Please be sure to register for all events in advance, as we need an accurate head count for space and food purposes prior to the event. Thank you for your help! • June 1st: Monthly Meeting Breakfast - “Covenant Enforcement” for CEU with speaker Erik Whynot of Garfinkel Whynot. Registration begins at 8:30am and the program begins at 9am at Second Harvest Food Bank in Orlando. • June 22nd-23rd: M-206 Financial Management Course at DoubleTree at SeaWorld from 8am-5pm (see caionline.org for more information).

• August 3rd: Monthly Meeting - “Pool Safety: 3 in 1” (three presenters) • August 24th: Business Partner Roundtable at 5pm at Leland Management’s Office • September 7th: Monthly Meeting - “Community Safety” • October 5th: Monthly Meeting - “Legal Panel”

• June 22nd: Summer Social from 5pm-8pm at Mango’s Tropical Cafe in Orlando. Show at 7:15pm. Business partners are $15 and Managers and HOA Board Members are free. Includes 1 drink ticket good for beer, wine or a soft drink and light appetizers.

• October 13th: 7th Annual CAICF Golf Tournament at Orange County National, Crooked Cat Course. Registration is at 7am. See pages 8 and 9 for more information.

• July 13th: Meet the Managers from 4pm-7pm at Dubsdread Country Club Ballroom in Orlando. See page 24 for more information.

• November 3rd: Florida Leadership Forum from 9am4pm at DoubleTree by SeaWorld. See page 30 for more information.

• July 20th: CAMs Only Meeting - Budgeting with Bernie Mapili

• December 7th: Annual Meeting/Winter Gala Fundraiser

got credentials? If you have credentials, you have credibility. More than just letters after your name, CAI credentials identify you as the right professional for the job. They give employers confidence that you have the knowledge, experience and integrity to provide the best possible service to their associations. CAI provides opportunities for industry professionals to fast-track their companies and careers and stand out from the competition. If you hold a CAI credential, you are automatically listed in CAI’s online Directory of Credentialed Professionals, where potential employers and clients can find you—and see that you stand above the rest.

Learn how to earn CAI credentials today . . . visit www.caionline.org/credentials or call (888) 224-4321 (M-F, 9–6:30 ET) for more information.

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construction defects SUBMITTED BY PAUL P. TERRY, JR., ANGIUS & TERRY LLP

Construction Defects and the 4 Year Statute of Limitations: A Trap for the Unwary

ost community managers know about the 10 year statute of limitations for construction defects, but far fewer know about the shorter 4 year statute of limitations. Failure to act within the 4 years can bar an Association from recovering for major and costly construction defects such as roof leaks and cracking stucco. The 10 year statute of limitations runs from the date the certificate of occupancy was issued, the date the contract with the engineer or contractor was completed, or the date of actual possession by the owner, whichever date is latest. If the 10 year limitations period expires, then the Association’s entire claim is barred. The 4 year statute of limitations is different in two respects. First, it starts to run from the time the defect is discovered or should have been discovered with the exercise of due diligence. For defects that are visually apparent (called “patent defects”), the time starts to run from the same date as the 10 year statute of limitations would start to run (described above).

sue for breach of the warranty). The lesson here is that whenever an Association is experiencing construction defects, the Association should promptly consult with an experienced construction defect attorney. Waiting to act, even where the contractor is performing repairs, can bar a claim for that defect. The good news is that the 4 year statute of limitations runs on a defect by defect basis. This means that the 4 year limitations period can expire for one defect but not for another. The Association’s knowledge of a defective roof because there are roof leaks does not necessarily mean that the Association has knowledge of defective stucco. Particularly for new managers or new Board members, it is important to recognize the existence of construction defects that prior boards or managers may have known about, but not acted on. The time to file a claim may already be running even though you have only recently learned of the problem.

Paul Terry is a partner with the law firm of Angius &

For defects that are not visually apparent (called “latent defects”), the time starts to run when the Association actually discovers a defect, or should have discovered the defect. A common example is with roof leaks. If an Association has been dealing with roof leaks for more than 4 years, the statute may have expired. Alarmingly, the time will start to run even if the builder or roofer is performing repairs or issues an extended warranty (although you may be able to 6

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Terry LLP, a plaintiff ’s contingency law firm that specializes in representing Associations with actual or suspected construction defects. Since 1984, Mr. Terry has focused his practice on assisting condominium and homeowner associations, apartment owners and other property owners resolve their construction defect issues. For more information, visit angius-terry.com.

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alexa, how do we deal with this unit owner? SUBMITTED BY PATRICK HOWELL, ESQ., BECKER & POLIAKOFF

very property manager has either dealt with, or heard horror stories about, the “neighbor from hell.” It’s that one person that lives in a condominium unit that just can’t get along with anyone and is always a source of annoyance and nuisance to his or her neighbors. Maybe it is just noise. Or perhaps it rises to the level of offensive behavior. But sometimes it can involve threats, stalking or other dangerous actions. Maybe even you, as the property manager, have been a target of such a person’s annoying, threatening, offensive, or dangerous behavior. For years, condominium owners, board members, and property managers dealing with such behavior have had very limited options. Often, the police will say that it is a “civil matter” and won’t get involved. But the civil options for an association have been limited to injunctions issued by an arbitrator with the Division of Condominiums, sometimes not worth the paper they are printed on. Until now. In a sweeping opinion from Division Arbitrator Terri Leigh Jones in a case argued by me, relief was granted to my client, a condominium association, that among other things: a) requires that the offending owner pay $1,000 per month to the Association to allow for a rent subsidy to a law enforcement officer, so that such officer could reside in the community to help keep the peace; b) forces the owner to turn over the key to her unit and allows the Association to perform unannounced inspections of the owner’s unit upon receipt of a noise complaint; c) requires the owner to reimburse the Association for $1,875 in landscaping destroyed by her; d) orders the owner to cease sending nuisance emails and text messages to the board members, property manager, or other owners; e) orders the owner to cease 10

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posting vulgar and defamatory social media posts directed against the property manager, board members, vendors or residents; and f ) declares the Association to be the prevailing party entitled to recover attorneys’ fees and costs from the offending owner. While the relief granted was due to the egregious nature of this particular case - the unit owner in question has a pending stalking claim against her - with this Final Order the Division of Condominiums sent a strong message to those unit owners that refuse to be good neighbors: “it will cost you greatly.” It is also noteworthy that the relief in this instance was obtained relatively quickly – about six (6) months from the filing of the petition with the Division of Condominiums. To say that my client, the board, the owners, and the property manager are thrilled, is a huge understatement. A nightmare is finally ending. If a property that you manage is dealing with a similar situation, seek guidance from your community association law firm. Your options are no longer limited.

The information contained herein should not be acted upon without professional legal advice. The opinions expressed herein are as of the date hereof, and this law firm undertakes no obligation to advise of subsequent changes in the law. Becker & Poliakoff is one of Florida’s preeminent law firms, and the firm that pioneered Condominium and Homeowners Association law in Florida. Please visit our website at www.bplegal.com for additional information. The firm can be reached at 111 N. Orange Avenue Suite 1400 Orlando, Florida 32801; Tel: 407215-9660; or Fax: 407-999-2209.

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2017 Tradeshow recap SUBMITTED BY THE 2017 CAICF TRADESHOW COMMITTEE

The Gaylord Palms Resort in Orlando became the hub of adventure as the Central Florida Chapter hosted its 2017 Community Associations Day and Tradeshow on March 31st. Cementing its reputation as one of the best shows produced by CAI, nearly 1,200 of the area’s condominium and homeowners association leaders, their Managers, and community volunteers were in attendance, along with a plethora of industry professionals, service providers, contractors, and the suppliers who support community associations throughout Florida and the nation, all brought under one appropriately-themed exhibit hall roof. With over one-hundred twenty-five (125) Business Partner Members exhibiting, the theme for the day’s event – “Adventures in the Association” – was well represented though booth décor ranging from safari-inspired jungle excursions featuring snakes and mongoose to ancient Egyptian pyramid expeditions, and from space exploration to the wide-open highways of Route 66, complete with a Harley-Davidson motorcycle. Educational break-out opportunities, always a staple of CA Day, were in abundance with 250 newly-elected leaders completing a state-mandated Board Certification Class for members of the associations’ boards of directors; a new continuing-education course for CAMs, provided by Becker & Poliakoff, P.A., to help Managers prepare for participation in legal depositions, mediations, arbitrations, and other such litigation situations; and the ever-popular Legal Update / Attorneys’ Round Table session, offering over 200 attendees the chance to get free legal advice regarding issues affecting their respective associations. The Chapter’s gratitude and appreciation go to this year’s event sponsors, Vice Painting (Photo Sponsor), BrightView Landscaping Services (Plant Décor Sponsor),

and Cepra Landscaping (After Party Sponsor) for their contributions and participation that helped to make the show a rousing success. The day’s successes would not have been possible without the months of pre-planning and efforts of each and every member of the 2017 Tradeshow Committee, who met throughout 2016 and up to the last minute on March 30th to ensure a quality program and event was presented on behalf of the Chapter. Special thanks are also due to the many Chapter Members who volunteered their time, talents, and expertise to assist with pre-show and on-site registration, and concierge and usher services on day-of-show; their assistance enabled the many attendees to expeditiously check-in and gain entry to the educational programs and booth exhibits. “Best Booth” decorating awards for 2017, as determined by an independent panel of Judges (recruited from the Board Certification class attendees and ensuring a fair and unbiased selection committee) went to Leland Management, coming in 3rd place; Yellowstone Landscaping, receiving 2nd place honors; and Asphalt 365 taking the 1st Place winner’s position. Continuing its quest to provide “the best CA Day and Tradeshow in the Nation,” the Central Florida Chapter has already empaneled the 2018 Tradeshow Committee, and plans for next year are underway at this time. Details regarding date, location, and programming will be publicized as they are confirmed and set.

thank you tradeshow sponsors! PHOTO SPONSOR

PLANT SPONSOR

AFTER PARTY SPONSOR

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fair debt collection BY CAI PRESS, A DIVISION OF COMMUNITY ASSOCIATION INSTITUTE

ince assessments are fees for maintenance and use of utilities and not consumer debt, many association board members wonder if their communities are subject to the Fair Debt Collection Practices Act (FDCPA). Some may be surprised to learn most state and federal courts consider assessments to be “debts” according to this definition: A debt is any “obligation...of a consumer to pay money arising out of a transaction in which the money, unit, insurance or services which are the subject of the transaction are primarily for personal, family or household purposes.” The FDCPA does not apply to every owner, but rather specifically to consumers, who are defined as “any natural person obligated... to pay any debt.” This means the FDCPA does not apply to corporations, trusts or government entities. If assessments are considered debts in your area, anyone–other than a board member or employee of the association–who attempts to collect assessments on your behalf must comply with the FDCPA. This means your attorney and probably your off-site portfolio manager or book-keeper (if they collect in their name) must comply. Although the association and its employees are not required to comply with the act, when collecting unpaid assessments directly, the association should comply with the spirit and intent of the act because it is not overly burdensome. Collecting a past-due assessment requires sensitivity, and it’s important that the association does not violate the owner’s rights. The FDCPA requires that when the association writes to an owner to collect late assessments, it must state: • That the letter is an attempt to collect a debt. • Any information the debtor gives will be used to collect the debt. 14

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• The amount of the debt that has accrued and the name of the association. • That the owner has 30 days to dispute the debt’s validity in writing. If the owner disputes the debt, the association must send verification of this. The FDCPA prohibits those collecting debts from the following acts: • Harassing, oppressive or abusive action • Threatening violence or harm • Publishing a list of owners who have refused to pay the debt (except to credit bureaus) • Repeatedly using the telephone to annoy debtor • Making false statements • Misrepresenting the amount of the debt • Depositing a post-dated check prematurely • Threatening legal action not intended • Sharing the delinquent party’s information with a third party without authorization If a debt collector violates the act, the FDCPA says he or she may be liable for damages to the debtor, such as emotional distress or slander. In addition, abusive debt collectors might have to pay punitive damages, attorney fees and costs if a violation occurs. The FDCPA is a technical statute. To ensure compliance, the professionals that you rely on to collect delinquent assessments should be very familiar with the FDCPA and applicable state laws.

© CAI Press, a Division of Community Associations Institute. No part of this article may be reproduced in whole or in part without written consent. Please direct inquiries to cai-info@caionline.org. For more information about this topic, see “Delinquencies” at www.caionline.org/shop.

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welcome new members! BUSINESS PARTNERS CAM Services & Repair Mr. Cliff Barfield Duval Landscape Maintenance Mr. Brian Koehler Evergreen Holiday Lighting Mrs. Alla Nigay Lexington Pool & Maintenance, LLC. Mr. Paul Napolitano Parmley Environmental Services Mr. Rick L. Parmley Southeast Pools, LLC Mr. Mark James Bushaw Sterling Pest Control, Inc. Mr. Timothy Boaman

MULTI-CHAPTER BUSINESS PARTNERS All County Paving Mr. Dan Levitt Burg Simpson Eldredge Hersh Jardine PC Ms. Michelle Ybarra

Crown Roofing, LLC Mr. Joel Kleppinger EcoPlay Playgrounds Harold Hitt J. Hershey Architecture Ms. Jen Kleinheinz Keys Claims Consultants, Inc. Mr. John P. Waligora, Sr. Tannenbaum Scro P.L. Ms. Bonnie Parker Higgins TEM Systems, LLC Mrs. Sterling Tucker Tutwiler & Associates, Inc. Mr. David Dwyer

Mr. George Lincoln Traver, III Ms. Sally Marie Wolfe Ms. Patricia Miller ASI, Landscape Management, Inc. Mr. Kent Knipstein Atlantic Pacific Management Ms. Deborah Ippolito, AMS , PCAM CIRA Solutions, LLC Mr. John Mullins Community Management Professionals-Orlando Mr. Gregory Reed Community Management Professionals-Orlando

NATIONAL CORPORATE MEMBERS

Mr. Joselito Chaparro, CMCA Evergreen Lifestyles Management

Association Dues Assurance Corporation (ADAC) Mrs. Lynn Manion

Ms. Dina Brown, CMCA FirstService Residential

Malarkey Roofing Products Ms. Rachel Garcia

CBIZ Insurance Services, Inc. Mr. Matthew Gregory Mercier, CMCA, CIRMS

MANAGER MEMBERS

Critical Intervention Services Mr. Jeff Ezell

Mr. David Dombroski

Ms. Marolene Best

Ms. Skyelynn Mcadams

Mrs. Katie Bishop Leland Management, Inc. Ms. Donna Deese Palamar Oaks Village Homeowners Association Mrs. Cassandra Wickson Vista Royale Association, Inc.

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hoa landscape committee SUBMITTED BY JOSEPH BARNES, YELLOWSTONE LANDSCAPE

Secrets of an Effective HOA Landscape Maintenance Committee HOAs. Love them or loathe them, more than 68 million Americans now live in community associations.

committee formed with the sole purpose of watching over your landscape (and your commercial landscape contractor) is a huge asset to your association.

STRUCTURE Most residents (87% according to CAI) report being satisfied with the job that their association does to maintain their home’s value. However, in spite of our best efforts, the image most often associated with a monthly HOA meeting is a very vocal, very dissatisfied resident arguing with the members of the Board. Any guesses about the topic most likely to be at the center of that argument? Ding, ding, ding. If you said “landscaping,” you’re 100% correct. And that’s exactly why it’s critically important that your HOA has an effective Landscape Maintenance Committee in place. Regardless of the size of your community’s common areas, or the dollar amount of your HOA’s landscape maintenance budget, a 18

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Landscape maintenance committees are typically assembled as a “standing” committee, meaning that they will regularly meet to handle ongoing tasks. For a specific, landscaping-related project, especially one with a significant price tag attached to it, like a largescale rejuvenation and replanting project, you may wish to consider forming a special “ad hoc” committee, which only exists for the duration of that project. While landscape maintenance committees aren’t required to include a member of the elected HOA board, having an elected community leader in the group will create a more effective committee. Including a Board Member will help the committee stay within its defined responsibilities, and keep it from being pulled off task by other volunteer members coming to the group with their own agendas and aesthetic preferences.

Continued on page 20

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hoa landscape committee Continued from page 18 The size of the committee can vary widely, but for even the largest communities there is rarely a need for more than 5 members in a landscape maintenance committee. Members of the committee are free to contribute as much time as their schedules allow, but the most effective committees will hold formal meetings where they discuss their findings, outside of the monthly HOA Board meeting. If volunteers can’t commit the time that will be needed, it’s best to keep the group smaller and filled with only the most engaged members.

RESPONSIBILITIES Your landscape maintenance committee should be created by your elected Board with an explicit purpose to execute a specific set of duties. Committees operate best when given a defined set of tasks for which they are responsible each month. While they don’t have the authority to act without the Board’s approval, they are still very important to the association, especially when you consider that for most community associations, landscaping and grounds maintenance is the largest annually budgeted expense.

SOME OF THE RESPONSIBILITIES OFTEN ASSIGNED TO LANDSCAPE COMMITTEES INCLUDE: • • • • • •

Creating recommendations for the Board on landscaping improvements within the community. Communicating with representatives from the community’s landscape maintenance provider. Inspecting the work performed by the community’s landscape maintenance provider. Suggesting additions and amendments to the community’s landscape maintenance program. Evaluating RFP responses, checking references, and conducting contractor interviews when selecting a new commercial landscape maintenance provider for the community. Providing monthly summary updates to the Board on landscaping and grounds maintenance issues.

While a landscape maintenance committee doesn’t remove the ultimate responsibility for the appearance of the community’s landscape from the Board, an effective landscape committee can certainly make the Board’s job much easier.

Joseph Barnes has served as Marketing Director of Yellowstone Landscape since 2013. He regularly writes about ways to improve community-vendor partnerships on the company’s blog. For more information, visit yellowstonelandscape.com or email Joseph at jbarnes@ yellowstonelandscape.com.

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march 2nd chapter meeting

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CAI CENTRAL FLORIDA CHAPTER MEMBERSHIP BENEFITS In addition to the many perks associated with a National CAI Membership, your local Central Florida Chapter oﬀers even more value and engagement to its members:

HOMEOWNER VOLUNTEERS

COMMUNITY MANAGERS

If three members from the same board join the chapter, your ﬁrst year of membership dues are FREE

CAICF will pay for HALF of your manager tuition fees for required education credits

MANAGEMENT COMPANIES

BUSINESS PARTNERS

Company recognition & networking Maximize business brand opportunities with current & recognition & enjoy exclusive potential clients, as well as face-to-face networking industry-speciﬁc business partners opportunities with potential clients

LOCAL CHAPTER EDUCATION AND NETWORKING EVENTS Quarterly Board Certiﬁcation classes CEU credit hours at speciﬁed luncheon events Participation opportunity at the Annual Golf Outing Invitation to the Summer Social & 2015 Holiday Awards Gala Admission and exclusive perks at one of the best community association tradeshows in Central Florida

Opportunity to attend and speak at panels, Q&A sessions, education classes, and Business Roundtable events Participation & sponsorship opportunities at the Annual Golf Outing Invitation to the Summer Social & 2015 Holiday Awards Gala Admission, exclusive booth vendor pricing, and sponsorship opportunities at one of the best community association tradeshows in Central Florida

Professional Designations & Certifications Local Professional Management Development Program Classes Quarterly Board Certification classes CEU credit hours at specified luncheon events

ACCESS TO SPECIALIZED COMMUNITY ASSOCIATION SERVICE PROVIDERS Online service directory Personal interaction at monthly events Panels and Q&A sessions

SPONSORSHIP & MARKETING OPPORTUNITIES In addition to brand recognition, sponsors enjoy beneﬁts like a free booth at the trade show, advertising opportunities, ﬁrst consideration at speaking events, discounted pricing for future sponsorships and events & advertising on the chapter website Inclusion in the Service Directory

INCLUSION IN ONE OF THE LARGEST CHAPTERS IN THE US ENCOMPASSING OVER 7,500 HOA & CONDOMINIUM ASSOCIATIONS IN MARION, VOLUSIA, SEMINOLE, ORANGE, BREVARD, OSCEOLA, POLK, LAKE & SUMTER COUNTIES!

Interested in joining the CAI Central Florida Chapter? For assistance or more information, reach out to the Executive Director by calling 407-850-0106 or e-mailing at exdir@caicf.org. To join now, visit www.caionline.org for membership categories and dues. Prior to joining online you will be prompted to log in or create an account. Membership dues are non-refundable.

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“Devoted to the Personalized Representation of Community Associations” 111 N. Orange Ave., Ste. 725, Orlando, FL 32801

6767 N. Wickham Rd., Suite 400-H, Melbourne, FL 32940

www.ruggierilawfirm.com

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CAPITAL LAND MANAGEMENT

WANTS TO BE YOUR PARTNER! Oxford Dictionary defines PARTNER as:

CAPITAL LAND MANAGEMENT GROWING YOUR LIVING ASSETS

“A person who takes part in an undertaking with another or others, especially in a business or company with shared risks and profits.” WE GET IT! WE UNDERSTAND IT! WE ARE COMMITTED TO IT! So let us PARTNER with you to help you reduce your risk and increase your profits! James Piney, Business Development Manager Mobile (863)-797-9970 WWW.CAPITALLAND.NET

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PAINTS • COATINGS • ADHESIVES • SEALANTS

Since 1978, Lanco has produced paints, coatings, adhesives and sealants that simplify your projects and give the absolute best value in the Market. Corporate Office & Manufacturing Plant 600 Mid Florida Drive Orlando, FL 32824

Toll Free: 1-866-447-2400 • 407-240-4000 • Fax: 407-240-4046

lancopaints.com ®

COMMUNITY ASSOCIATION LOANS Valley National Bank understands maintaining property values is important to your Association. That is why we created a flexible and competitive priced package of loan products to assist you with renovations, repairs and insurance premium financing. UNIQUE ADVANTAGES: • Competitive Fixed and Variable Interest Rates

Fulfilling the requirements of Condos and HOAs in Florida Audits - Compilations - Reviews Tax Returns - Budgeting - Filings

• Project Specific Loan Structure • Flexible Payment Terms to Meet Your Goals • Up to 100% Annual Insurance Premium Financing

At Valley National Bank, we can customize a solution to meet your needs. Please contact us for more information.

➢ ➢ ➢ ➢ ➢

Big 4 Auditing Expertise CAI Gold Sponsors Reliable Financial Oversight Competitive and Fair Pricing Professional and Personable

Charissa Eller Vice President Property Management Specialist Phone: 407-581-5426 Cell: 321-315-6275 Email: celler@valleynationalbank.com

407-678-1020 or info@MapiliCPAs.com

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Nov. 3, 2017 | Orlando, FL

CAI

Leadership

FORUM FLORIDA COMMUNITIES

A one-day event for Florida community managers, association board members and other homeowners from Community Associations Institute—the leader in HOA and condo education, advocacy, and professional development. For event details and registration, visit www.caionline.org/FLForum or call CAI Member Services at (888) 224-4321 (M–F, 9 a.m.–6 p.m. ET).

interested in getting more involved? join a caicf committee! If you are interested in getting more involved in the chapter, joining a committee is a great thing to consider. Below are the different committees that we currently have active. Please feel free to contact any of the following committee chairs: CA Day/Tradeshow Committee Amanda Whitney Leland Management awhitney@lelandmanagement.com

Gala Committee Gina Holbrook Premier Association Management gina.holbrook@premiermgmtcfl.com

Meet the Managers Committee Cathy Bowers True Property Group cbowers@truepropertygroup.com

Chuck Strode Associa cstrode@community-mgmt.com

Golf Committee Scott Pollock Sentry Management spollock@sentrymgt.com

Membership Committee Debbie Young Premier Association Management debbie.young@premiermgmtcfl.com

Communications Committee Benjamin Isip Towers Property Management, Inc. ben@towerspropertymgmt.com Education Committee Gary van der Laan Leland Management gvanderlaan@lelandmanagement.com Phil Masi Assured Partners pmasi@assuredptr.com

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Rick Shreve True Property Group rshreve@truepropertygroup.com Legislative Committee Lou Biron Sihle Insurance Group lbiron@sihle.com

Social Committee Tara Munoz Your Private Adjustor tara@yourprivateadjuster.com Sunshine Foundation Committee Jennifer Agravat Asphalt Restoration Technology Systems jennifer.agravat@asphaltnews.com

CUSTOM RESERVE STUDIES

With you. Every step of the way. At Reserve Advisors, our clients expect a high level of quality and service, and we deliver. We’re fully committed to you during every step of the reserve study. Let our experience and expertise be your guide.

Miami | Tampa | Orlando

For your no-cost proposal, please call Nick Brenneman at (800) 980-9881 or visit reserveadvisors.com

Gain an HOA banking team that’s been around the block With over 25 years of experience in the community association industry, our team delivers the solutions and the support to meet your unique needs. From accelerated payment processing to the latest in fraud protection, we help simplify the overall management of your associations’ banking on our easy-to-use 24/7 online platform. Learn how we simplify banking and the financing of your projects at HOAbankservices.com. Amanda Orlando, CMCA® Regional Account Executive 386-424-0830 amanda.orlando@unionbank.com

Financing subject to credit and collateral approval. Other restrictions may apply. Terms and conditions subject to change. ©2017 MUFG Union Bank, N.A. All rights reserved. Equal Housing Lender. Member FDIC. Union Bank is a registered trademark and brand name of MUFG Union Bank, N.A.

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THANK YOU TO OUR 2017 MEDALLION MEMBERS! platinum

Access Management Alliance Association Bank Angius & Terry, LLP Arias Bosinger Asphalt 365 Asphalt Restoration Technology Systems Assured Partners BB&T Association Services Becker & Poliakoff, P.A. BrightView Landscaping Capital Land Management Dragonfly Pond Works Driveway Maintenance Enviro Tree Services Garfinkel Whynot Association Law

Glickstein, Laval, Carris, P.A. Leland Management, Inc. Melrose Corporation Mutual of Omaha Premier Association Management Ramco Protective Renovia Ruggieri Law Firm Sentry Management, Inc. Spies Pools The Association Law Firm PLLC Triad Pavers & Concrete Services True Property Group Universal Contracting Vice Painting

gold All County Paving Mapili CPAs LLC Reserve Advisors

Centennial Bank Lanco Paints Midway Services Utilities Proscape 32

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Towers Property Management Valley National Bank

silver

Ryestone Sihle Insurance Group Sperlonga Data & Analytics Union Bank HOA Services