Curbside SOS

from Tow Professional - Volume: 11 Issue: 8

TowTrax

CURBSIDE SOS Emerges As An Alternative To Traditional MOTOR CLUBS

Motor clubs take advantage of roadside assistance providers because their business model is simple - buy low and sell high. A typical motor club job pays out ~$50 to the service provider but makes ~$150 from insurance companies. While this may be a big profit center it puts a target on the back of the motor clubs.

Curbside SOS quickly built a national presence by offering full rate jobs to roadside providers. Instead of being matched by a club, Curbside’s technology allows the motorist to choose their provider based on ETA and cost. Unlike other digital platforms, Curbside can not evolve into another roadside club because the customer always selects the provider, never the platform. This way Curbside ensures that you only accept jobs at your prices. Just like in real life, your business will depend on the speed and price of your service.

Motorists and providers both win if Curbside SOS successfully introduces a marketplace to the roadside assistance industry. It is clear to see how customers selecting their service provider based on ETA and price is a better experience for everyone. ISPs across the country are rooting for Curbside SOS so they get paid more for their work. Consumers and law enforcement are hoping that Curbside can help clear incidents faster.

Free market drives innovation

Innovation in roadside assistance has been scarce other than new equipment. AAA was founded in 1902 and regional motor clubs were around long before then. New technology and ideas are turning their roadside assistance model upside down. Mobile technologies leveraging GPS and real time messaging are being applied in our industry to increase transparency and speed of incident response.

Allowing consumer choice is the basis of a free market economy. Connecting buyers with sellers in real time has proven to be the most efficient way to optimize a price for both parties. New technology platforms have supported the rapid growth of digital consumer marketplaces to the advantage of buyers and sellers globally. These digital consumer marketplaces are very common in other industries such as travel (Expedia, AirBnB), taxi (Uber, Lyft), real estate (Zillow, Redfin) and restaurants (Grubhub, Doordash).

Motor clubs are the opposite of a free economy because a single seller dictates prices that everyone else must accept. Frequently independent service providers (ISPs) have to choose between losing money on every job or not getting any jobs at all. Neither option is sustainable for a business. Curbside SOS is

N E W

Towing Insurance Program

Interline Risk Services’ towing package is a policy that is designed for professional towing operations that are involved in auto repair, body shop, salvage yards, auto transporting, gas sales and more.

Our program is backed by an A+ rated insurance company. We offer

Eligibility very broad driver guidelines, along • • Single and multi-state operation 1 to 100 trucks with the most flexible coverages available in the market today.

Coverage

• Auto Liability - $100,000 to $1,000,000 CSL with no deductible or radius restriction • Physical Damage comprehensive and collision deductible – $500-$2,500 • Auto Medical Payments – $1,000 to $5,000 • Uninsured/Underinsured Motorist (non-stacked) – Basic limits or as required by law • Personal Injury Protection – Basic limits or as required by law • General Liability – $100,000 to $4,000,000 CSL (General liability covers premises and operations - even operations away from the premises such as road side) • Hired and Non Owned Liability – Limits equal to General Liability • Garage Keeper’s Legal Liability – Maximum limit per location $500,000 CSL • On Hook/Cargo – Maximum limit per auto $300,000 with excess policies available a. Loading and unloading is included in our cargo form, and will cover the cargo while it is in the process of recovery until it is delivered or stored. b. Our cargo form is the broadest in the industry with coverage for equipment hauled as well as autos. Contents of vehicles are covered as well. c. NO DRIVE TRAIN EXCLUSION - we do not exclude drive train damage on our cargo form. d. Debris removal is included in our cargo form with a sub-limit of $2,500.

Other Available Coverage

• Accidental Death and Dismemberment of $10,000 per life on the policy is included on all accounts offered

For more information:

877-578-1516 | info@interlinerisk.com

able to reduce the cost and duration of incidents by cutting out the middleman.

Innovation drives a better experience

Like most successful businesses, good roadside providers prioritize better paying jobs. In addition to return on investment, we all want our efforts to be respected and appropriately compensated. When providers are paid well they show up faster and take more pride in their work. Curbside does not release statistics on their typical service quality but they indicated at a recent tow show that their average “Rescue Response Time” was meaningfully better than the current industry average.

Using new technologies that were built for the rideshare industry, Curbside presents an extremely simple user interface to help stranded motorists find roadside assistance providers. Once contracted, motorists see who their drivers are and watch them en route to the scene via a digital map. After using Curbside SOS, Trish Mears from central Florida said that, “Watching Mitch drive toward me on the map helped me stay calm in a very stressful situation.” During and after their service, Curbside supports motorists so roadside providers can focus on resolution.

Instead of forcing low rates on providers like roadside clubs, Curbside SOS only charges 10% of the new business they bring, plus credit card processing. Curbside likes to say that they only make a dime when you make a dollar. This pricing is inline with other digital marketplace platforms like that charge ~20% of sales plus processing costs. Typically all transactions are placed and paid via the platform because digital native consumers now expect everything to happen on their apps.

National coverage ramping

Like the automobile, Curbside SOS was founded in Michigan but providers are now seeing increasing jobs throughout the country. “Calls are really picking up now and I’m making so much more per job”, said Sandy from California. Some providers are even extending their

We’ve Got Your Six

Curbside SOS will not apply a Service Provider Commission Fee to a Service Provider fully registered before December 31, 2022 until that Service Provider has completed jobs worth $5,000 in charges to motorists on the Curbside SOS platform. We will apply a Processing Fee of 3% on every completed job. We all know the days of clubs and networks are numbered. The future of roadside assistance is technology and Curbside SOS is the only one making sure service providers are at the center of it.

You’re sick of 1-800 numbers and motorists are tired of anonymous service. Curbside SOS brings real-time jobs in your area at rates you set. You simply quote them when you want to. Curbside SOS puts you back in control. Better service to your customers at rates you deserve.

info@curbsidesos.com

www.curbsidesos.com

service areas with additional fees to take advantage of more job opportunities. Don from Arkansas said, “I’ll only go 10 miles for a motor club but I’ll drive 50 miles for Curbside rates!”

Local law enforcement has been very interested in partnering with Curbside to help simplify incident tracking and communication with roadside providers. Currently most 911 dispatch organizations manually telephone ISPs to assign and track incidents. Curbside SOS supports multiple 911 centers with automated tools to digitally assign providers to incidents as a free service to their communities. Curbside only provides tools, local authorities always define incident assignments and Curbside does not charge law enforcement or service providers for these police jobs.

Get more information or sign your roadside business up for full priced jobs from Curbside SOS here.

THE UNDERLIFT THAT HANDLES LIKE A SEMI-TRAILER

• Attaches in minutes • No Permanent Connections • 32K Lift Capability • Safely Tows Up To 140K GCWR • Distributes Weight Properly • Scales When Others Can’t • Economical To Operate