How Pen And Paper Can Be Detrimental For Towers

By Laura Dolan

In the fast-paced world of the towing industry, where prompt and efficient service can mean the difference between minor inconvenience and disaster, some towing businesses are still finding themselves anchored to outdated practices.

Despite the technological strides made in the realm of towing software, many towing companies still rely heavily on pen and paper for their day-today operations. As many may be resistant to this change, the steadfast commitment to traditional methods comes with its own set of challenges and can prove to be detrimental for towing and roadside assistance businesses.

But there is a better way and we’re here to tell you how towing software helps you quickly and effectively manage your entire operation in a more organized and digital fashion. Say goodbye to gaps and inconsistencies in your reporting, longhand tasks, working longer hours due to paperwork, and piles and piles of boxes taking up space with old, outdated records. Here’s how going from pen and paper to digital software really makes a difference:

Effortless Digital Dispatching

One of the primary drawbacks of sticking to pen and paper in the towing industry is the impediment it poses to dispatch efficiency. Towing and roadside assistance demands swift response times, and relying on manual methods for receiving and dispatching jobs can lead to delays. Digital dispatching systems, equipped with GPS tracking and real-time communication features, offer a streamlined approach to managing service calls. With pen and paper, the risk of miscommunication, missed calls, and dispatch errors increases, potentially tarnishing the reputation of your towing business and compromising customer satisfaction.

Better Relationships With Customers

Another critical aspect where pen and paper may be a drawback is in customer relationship management. Towing and roadside assistance businesses thrive

CONTINUED: How Pen And Paper Can Be Detrimental For Towers

on repeat customers and positive reviews. Digital dispatching enables the logging of customer information, service history, and preferences all in one place, empowering towing businesses to provide personalized and efficient service. Pen and paper, on the other hand, make it challenging to maintain organized records, leading to potential errors, misplaced information, and a lack of insight into customer needs and preferences.

Easier Billing And Invoicing

Billing and invoicing processes also suffer when towing businesses cling to antiquated methods. Manual invoicing is prone to errors, and the delay in generating invoices can negatively impact cash flow. Digital billing systems streamline the invoicing process, reducing the risk of delays and errors, and enabling businesses to send invoices promptly. This not only enhances professionalism but also contributes to better financial management, helping your towing business be more responsible, which helps to build trust among your customers.

More Efficient Record Keeping

Regulating accurate compliance and documentation requirements in the towing industry is imperative. Using pen and paper for record-keeping can result in misplaced or incomplete documentation, leading to legal and regulatory complications. Digital recordkeeping systems not only ensure compliance but also facilitate quick and easy retrieval of necessary documents when needed.

Come Experience The TRAXERO Difference

This is where we come in. We offer all of the above and more on our fullyintegrated towing software that helps towers get a complete overview of every part of their business to increase efficiency and profits.

Our reliable support team responds quickly and is always here to help you get set up and answer any questions about how it all works. You never have to go it alone.

To learn more about how you can start using TRAXERO’s tools to start improving your towing business, visit traxero.com or call us at 1-800-428-4715.

THURSDAY, APRIL 18

8 am – 11 pm Shuttle Bus from Hilton Lake Buena Vista Hotel

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9 am Hino Raffle Truck Tickets on Sale – Red Lot Outside

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10 am 2024 Survivor Fund Golf Classic

Noon – 5 pm Registration Open

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7 pm Tow Show Kickoff Party for the Family

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FRIDAY, APRIL 19

8 am – 11 pm Shuttle Bus from Hilton Lake Buena Vista Hotel

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8:30 am – 5 pm Registration Open

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9 am – 6 pm Exhibits Open

9 am Hino Raffle Truck Tickets on Sale – Red Lot Outside

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9 – 9:45 am

Private Property Parking – Reimagined

Presented by Jim Shellhaas, Ranger SST

9:30 – 10:15 am Electric Vehicle Transport

Presented by Allstate Roadside

10 – 10:45 am Under the Hood with Google

10:30 – 11:15 am

11:30 am – Noon

1 – 1:30 pm

1 – 1:45 pm

2 – 2:45 pm

2 – 3 pm

3 – 3:45 pm

Presented by Dennis Wencel, Lift Marketing

Turning Steering Wheel Holders into Operators

Presented by Allstate Roadside

Tools that Make a Difference

Presented by Allstate Roadside

Florida Lien and Title Class

Recommended by the Manufacturer

Presented by Allstate Roadside

Avoiding Damage Claims

Presented by Allstate Roadside

Damage-Free Vehicle Entry

Presented by Steve Young, AutoLock Solutions

Ask the Experts

Presented by Allstate Roadside

7 pm Street Party

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SATURDAY,

April 20

8 am – 10 pm Shuttle Bus from Hilton Lake Buena Vista Hotel

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8:30 am – 2 pm Registration Open

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9 am – 6 pm Exhibits Open

9 am

Hino Raffle Truck Tickets on Sale – Red Lot Outside

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9 am – 2 pm Lil’ Towers Event

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9 – 9:45 am PPI to Parking Management - Organizing for Success

9:30 – 10:15 am

Presented by Jim Shellhaas, Ranger SST

Operator Advancement

Presented by Allstate Roadside

10 – 10:45 am Under the Hood with Google

Presented by Dennis Wencel, Lift Marketing

10 am – Noon Florida Lien and Title Class

10:30 – 11:15 am

11:45 am – 1 pm

Understanding Today’s Vehicles

Presented by Allstate Roadside

Women of the Towing Industry Luncheon

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I Am Woman – Hosted by PWOF Women’s Division

12 – 1 pm Allstate Roadside Safety Lunch

1 – 3 pm

1:30 – 2:15 pm

2 – 2:45 pm

2:30 – 3:15 pm

Presented by Allstate Roadside

Modern Vehicle Lock Issues

Presented by Steve Young, AutoLock Solutions

Are You Working the Job, or Is the Job Working You?

Presented by Allstate Roadside

Captives, How to Turn Your Insurance Program into a Profit Center

Presented by Don Blood, Brown & Brown Insurance

Checking in on Your Electric Vehicle Education

Presented by Allstate Roadside

5 – 5:30 pm Raffle Truck Drawing at Miller Industries Booth

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BY MICHELLE SUKOW