ACCOUNTANT'S AVENUE

Stacey Fett Controller accounting@oxbowcc.com

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If you don't want to be late on your bill this month there are serveral ways you can pay including setting up autopay, going on the website or app or sending a check. Check out some other commonly asked questions we get about payments and member accounts:

Is gratuity automatically added to my check?

The 18% gratuity on Food & Beverage is only automatically applied if you do not sign your slip If you would like to leave a custom tip, please ask your server for your slip This will also give you a chance to make sure you were charged correctly, especially if you are dining with a larger group. The automatic gratuity is not applied to credit card or cash payments.

I just made a payment on my account, why is it not showing up on my app?

Payments can be viewed on the app under the ‘Recent’ tab, which is found on the top lefthand corner after you click on ‘Current statement’. Statements are generated once a month, so any payments made after you receive your statement will only show on the recent tab This is also a great way to check for any discrepancies in your charges throughout the month.

Can I set up autopay and if so, what date is the autopay ran?

We have two options for autopay – ACH or Credit Card. Please reach out to me for an authorization form to set this up Please note, there is a 3% additional fee to process autopay with a credit card. I run the autopay on the 10th of the month unless it falls on a weekend or holiday, which will then be ran on the next business day.

Currently I am receiving my statement via mail. Is there an option to send it via email?

Yes, please provide me with your email address and I will get it set up to send via email. Email is the best option to receive your statement.If you are currently signed up for emailed statements and are not receiving them, please let me know by emailing me at accounting@oxbowcc com or calling me directly at 701-598-1112