June 2014
Navigating Travel Options
“E
very day, I meet new people, whether in person or on the phone, and I learn so much about abilities, disabilities and the human spirit!” That is what keeps Kristin Stoerker, Whistlestop Travel Navigator, coming to work every day. Kristin added, “What I most enjoy about my job is being able to help people get where they need to go and to also branch out, travel more in the community. “Travel Navigators are a one-stop resource for program information and eligibility for all Marin Access programs. What this means is that anyone who wants information or to sign up for these programs can call 4540902 to speak to a Travel Navigator. Travel Navigators are able to recommend the program or programs that will best suit riders and then walk them through the eligibility process for those specific programs. It’s a customized approach to transit based on our riders’ individual needs.”
Travel Navigators (from left) Stephanie Carneiro, Raphael Krantz and Kristin Stoerker. Marin Access is a partnership of Whistlestop and Marin Transit. It was formed to coordinate and expand Marin’s various transportation options—from paratransit buses, to taxis and volunteer drivers in their own vehicles—to escort frail, homebound, and other qualified individuals to their destinations. Kristin said the most common question the Travel Navigators get is which transportation services are offered. “When
a person first calls us about transportation I do a basic run down of all of the transportation programs and the eligibility requirements for each. Often clients do not know about one program versus another and we help them understand what might be best for their particular needs. The title of Travel Navigator is very fitting since we really help people navigate through the options!” continued on page 3
Enter Our Photography Contest
Measures A & B Working
Death, Paperwork & Honest Converstion
3
5
15