INTRODUCTION It’s been another successful year for North Star Housing Group and I am delighted to present your 2014 Annual Report.
Our Tenants’ Conference this year was very successful, with some fantastic informative sessions on all the issues impacting our communities, from welfare reform and tackling fuel poverty, to community involvement and financial inclusion.
Endeavour and Teesdale Housing Associations continue to work together to progress towards the vision of Leading and Growing North Star to 2018 – and Tenant Involvement remains a significant part of this, supported by North Star’s Community Investment Team. As we look to the future, the Group is continuing to develop our strong vision of what we want to achieve for tenants and our communities.
We would encourage anyone who would like to get involved and join us in continuing to help shape the services North Star deliver, and ensure these are the services we really need. I hope you enjoy reading the report, and if you have any questions or feedback please get in touch.
This year, our tenant groups – Tenants’ Voice Scrutiny Panel and Link – have continued to grow stronger. Link has gained strength as a single entity, following the joining of the Teesdale and Endeavour tenant groups. North Star brings together the skills, resources and values of Endeavour and Teesdale Housing Associations to form an equal partnership. The Link group has continued to carry out its important work promoting and encouraging resident involvement, and assisting with the improvement of the quality of North Star’s housing services. The influence of Link on the way North Star delivers our services is truly company-wide, with all geographical areas equally considered.
Adrian Hill, Board Member, Chair of North Star Link. and Board Champion for Resident Involvement
Tenants’ Voice Scrutiny Panel has continued to put customers at the heart of our business by reviewing our services and performance. The highlights of their work this year have included the creation of the new Customer Service Team. The Panel has also been recruiting and training new members to help further strengthen North Star’s services.
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