OUR JOURNEY
ANNUAL REPORT TO TENANTS 2012
1974: Endeavour Housing Association starts life as a charitable organisation refurbishing pre-1919 terraces in urban areas across the Tees Valley.
CONTENTS
JOIN US ON OUR JOURNEY ADRIAN HILL
3
HOW HAVE WE DEVELOPED THIS REPORT
4
1. OUR OFFER TO YOU
➜ AN UPDATE
5
2. WORKING WITH YOU
➜ TENANT INVOLVEMENT & EMPOWERMENT
8
➜ OUR PERFORMANCE
9
➜ OUR PERFORMANCE - GETTING IN TOUCH
11
➜ OUR PERFORMANCE - RESPONDING TO YOUR COMPLAINTS
12
3. YOUR HOME
➜ OUR PERFORMANCE
4. YOUR TENANCY
➜ OUR PERFORMANCE
5. YOUR NEIGHBOURHOOD AND COMMUNITY
➜ OUR PERFORMANCE
6. VALUE FOR MONEY 7. GOVERNANCE AND FINANCIAL VIABILITY
13 14 15 16 17 17 20 21
➜ GOVERNANCE STRUCTURE
21
➜ NORTH STAR BOARD
22
➜ THE NORTH STAR TENANT’S VOICE
23
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ADRIAN HILL TENANT BOARD MEMBER AND BOARD CHAMPION FOR RESIDENT INVOLVEMENT
“we have been working hard over the last 12 months to build on last year’s good performance.”
I am delighted to present your 2012 Annual Report, the first report to tenants that has been produced jointly for both Teesdale and Endeavour Housing Association tenants. In North Star Housing Group, Teesdale and Endeavour have had a shared parent company since 2006, bringing enormous benefits whilst allowing each Association to maintain their own unique identity. The theme of this year’s report is our journey, which is relevant given that the last 12 months have been some of the busiest we have seen as an organisation. The relationship between Endeavour and Teesdale has strengthened further; we now have a joint Tenant Scrutiny Panel, and each Association’s representative tenant bodies are working together, sharing their knowledge and expertise more regularly.
progress this year, but we recognise that there are some areas in which we could improve. This report will tell you how we plan to do this. I hope you enjoy reading the report, and if you have any questions, please get in touch.
Adrian Hill Tenant Board member and Board champion for Resident Involvement 1984: The 500th Endeavour Housing Association property was opened by Sir Stuart Bell in Ayresome Street, Middlesbrough.
This report is based on the standards set by our regulators, and we have been working hard over the last 12 months to build on last year’s good performance. Overall, we are pleased with our
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HOW HAVE WE DEVELOPED THIS REPORT? Last year’s Annual Report to Tenants was a real success and we had some fantastic feedback about the report and its content. However, we firmly believe there is always room for improvement, and with this in mind we used your comments to make this year’s report even better.
1985: Endeavour Housing Association develops its first Sheltered Housing Scheme at St Cuthbert’s Court in Thornaby.
Tenant’s Consultative Group and Endeavour’s Tenant’s Advisory Panel, our Association’s representative tenant bodies, who helped develop and shape the report.
In order to do this, we surveyed a number of you, and asked how we could improve. You told us that you wanted: • A shorter, more streamlined report with fewer words. • Performance information that was presented in a way that was easier to understand. • More interesting, relevant content. We have used this feedback to produce the report you are reading now, and we hope you agree that it is our best yet. We also consulted with both Teesdale’s
Tenants helped to develop and shape this report.
MEASURING OUR PERFORMANCE In each section of this report there are a number of tables, graphs and charts that relate to the various services we provide; for example, how quickly we respond to complaints, or how satisfied you are with
our repairs service. We call these our performance measures, and this information comes from feedback we receive from you and from our internal records.
UNDERSTANDING THE INFORMATION You will see these ‘thumb’ symbols throughout the report, they tell you how we are performing.
Doing well
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Could do better
Must do better
1. OUR OFFER TO YOU AN UPDATE Following the implementation of our Local Offers in April 2011, we have been continuously monitoring our performance against them. Along with members of the Local Offers Steering Group, made up of 16 committed tenants and staff who meet monthly, we put a lot of work into making sure we get things right. Just some of the progress we have made this year is described on the next 3 pages.
You told us‌
Our response‌
GRANVILLE ROAD, MIDDLESBROUGH
Local Authority refuse collection arrangements contribute to problems with vermin.
We have lobbied the Local Authority for improved refuse collection and will continue to do so until the problem is solved.
You experienced problems accessing the Choice Based Lettings Service.
You wanted to be re-housed close to family and friends.
We have introduced a Local Lettings policy.
You wanted your homes to be painted in complimentary colours. 1992: Charlie Hughes becomes Chief Executive of Endeavour Housing Association.
We now provide a dedicated support and advice service to meet your needs.
We have included all homes on Granville Road in the same painting programme and have consulted with you on preferred colour choices.
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THORNABY
There are lots of tenancies allocated to young single people who cause problems for other tenants.
We have introduced a Local Lettings policy and have seen a reduction in reported cases of AntiSocial Behaviour.
NORTON GRANGE
We are working with Norton Grange Co-operative Members to review our allocations service.
You wanted a fair and transparent allocations service.
BELLE VUE, HARTLEPOOL
You wanted double-glazed windows.
Work is underway to replace single-glazed windows in our five year planned maintenance programme.
2001: Endeavour Housing Association found a new home in offices on Teesdale Business Park in Thornaby.
We put a lot of work into making sure you are happy in your home.
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You told us…
There is a lack of youth activities available locally.
Working in partnership with Gaunless Valley Youth Network and other agencies, we are working to develop an approach towards youth activities.
There isn’t enough car-parking provision on some estates.
Your homes would look better and feel safer if external walls, fences and paving were improved.
Our response…
We are working closely with the Planning Authority to allocate off-street parking in Mickleton and Shirley Close, Evenwood.
We will soon be starting an environmental programme to improve external walls, fences and paving in Mickleton, Woodland and High Etherley.
You can get copies of the Local Offers on our websites, from our main offices or from your Housing Officer. If you are interested in helping us to monitor our performance against the offers, get in touch, we would love to hear from you.
2006: Teesdale Housing Association was created following the large scale voluntary transfer of housing stock from Teesdale District Council and North Star Housing Group was born.
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2. WORKING WITH YOU TENANT INVOLVEMENT & EMPOWERMENT In this section, we look at how we deliver services that meet your needs, as well as how we involve you in our decision making so that your voice makes a real difference. The Tenant Involvement and Empowerment standard says that we should: • Provide information in your preferred format. • Offer different ways of getting in touch. • Ensure that making a complaint is as simple and straightforward as possible. • Ensure that we resolve complaints promptly, politely and fairly. • Offer ample opportunities for you to get involved at all levels of the business. • Treat you fairly and respectfully. • Develop services that meet your needs.
To make sure we meet this standard, we have: • Implemented a new Complaints, Comments and Compliments policy in 2011 that is much easier to use. We publicise it widely in our offices and on our websites. • Offer a broad range of ways for you to get involved. From membership of the North Star Tenant’s Voice, The Tenant’s Consultative Group, The Tenant’s Advisory Panel or the 4U Tomorrow group; to involvement in Housing Co-operatives or taking part in one off focus groups - there really is something for everyone. • Asked you how you would like to be involved in our Governance and Scrutiny arrangements. • Updated the information we hold about you using a variety of means to ensure that the services we develop are relevant and useful. For more information about any of the things we are doing to meet this standard, just get in touch, we would love to hear from you.
Tenants enjoy getting involved at the 4U Olympics.
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2. WORKING WITH YOU OUR PERFORMANCE HOW SATISFIED ARE YOU WITH THE OVERALL SERVICE PROVIDED BY US?
Very satisfied 54.0% Fairly satisfied 36.5% Neither satisfied or dissatisfied 4.4% Fairly dissatisfied 3.1% Very dissatisfied 2.0%
Very satisfied 45.1% Fairly satisfied 39.9% Neither satisfied or dissatisfied 8.1% Fairly dissatisfied 4.0% Very dissatisfied 2.9%
HOW SATISFIED ARE YOU THAT WE LISTEN TO YOUR VIEWS AND ACT UPON THEM?
Very satisfied 43.0% Fairly satisfied 33.0% Neither satisfied or dissatisfied 18.2% Fairly dissatisfied 2.9% Very dissatisfied 2.9%
Very satisfied 24.3% Fairly satisfied 43.3% Neither satisfied or dissatisfied 22.0% Fairly dissatisfied 6.8% Very dissatisfied 3.6%
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2. WORKING WITH YOU OUR PERFORMANCE HOW SATISFIED ARE YOU WITH HOW WE KEEP YOU INFORMED ABOUT THINGS THAT AFFECT YOU?
Very satisfied 53.9% Fairly satisfied 30.8% Neither satisfied or dissatisfied 11.0% Fairly dissatisfied 1.9% Very dissatisfied 2.4%
Very satisfied 34.7% Fairly satisfied 45.7% Neither satisfied or dissatisfied 12.7% Fairly dissatisfied 4.6% Very dissatisfied 2.3%
HOW SATISFIED ARE YOU WITH THE OPPORTUNITIES FOR INVOLVEMENT THAT WE OFFER?
Very satisfied 44.5% Fairly satisfied 30.9% Neither satisfied or dissatisfied 21.2% Fairly dissatisfied 1.5% Very dissatisfied 2.0%
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Very satisfied 34.4% Fairly satisfied 37.4% Neither satisfied or dissatisfied 24.3% Fairly dissatisfied 3.0% Very dissatisfied 0.9%
2. WORKING WITH YOU OUR PERFORMANCE - GETTING IN TOUCH WHEN CONTACTING US, WAS GETTING HOLD OF THE RIGHT PERSON OR DEPARTMENT EASY OR DIFFICULT?
Easy Neither Difficult
82.6% 11.8% 5.5%
Easy Neither Difficult
72.9% 12.2% 14.9%
WHEN YOU CONTACTED US DID YOU FIND STAFF HELPFUL OR UNHELPFUL?
Helpful Neither Unhelpful
92.8% 5.3% 1.8%
Helpful Neither Unhelpful
82.2% 12.2% 5.6%
Yes No
83.4% 16.6%
DID WE ANSWER YOUR QUERY IN REASONABLE TIME?
Yes No
91.0% 9.0%
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2. WORKING WITH YOU OUR PERFORMANCE - RESPONDING TO YOUR COMPLAINTS This year, Endeavour received 40 complaints, compared to 70 complaints last year. Percentage of complaints responded to within 10 working days OUR TARGET
100%
PERFORMANCE THIS YEAR
PERFORMANCE LAST YEAR
82.5%
94.1%
Overall level of satisfaction with how the complaint was dealt with Minimum
85%
81.5%
78%
This year, Teesdale received 17 complaints, compared to 19 complaints the last year. Percentage of complaints responded to within 10 working days OUR TARGET
100%
PERFORMANCE THIS YEAR
88.2%
PERFORMANCE LAST YEAR
84.2%
Overall level of satisfaction with how the complaint was dealt with Minimum
85%
71.6%
83.3%
WORKING WITH YOU - OUR PLANS FOR IMPROVEMENT… • • • •
Improve the way we publish performance on our website. Review our Local Offers to ensure they are still live and relevant. Use the results of the latest Survey of Tenants and Residents (STAR) to improve our services to you. Improve our systems for sending large print documents to those of you who have requested it.
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3. YOUR HOME In this section we explain how we make sure that your home is high quality and well maintained. The Home standard says that we should: • Make sure that your home meets the Decent Homes Standard by 2010 and continue maintaining it to this level or higher. • Provide a high quality, cost effective repairs and maintenance service.
heating systems. • Replaced old and inefficient boilers in many of your homes. • Made a commitment to giving you a choice of fixtures and fittings when things need to be replaced.
Not only do all of our homes meet the Decent Homes Standard, we have also: • Developed The Teesdale and Endeavour Standards which make a commitment to going above and beyond Decent Homes. • Invested £1.67 million in homes across the Group in the last year. • Undertaken a programme of investment that has included the upgrade of kitchens, bathrooms, electrical systems and environmentally sustainable
During 2011/12 we have invested £1.67 million in homes.
NORTH STAR HOUSING GROUP £1.67 million invested in our properties during 2011/12
Electrical upgrades
Asbestos surveys
95
215
Windows
47 Bathrooms
36
External Doors
306
Heating replacements
222 Kitchens
89
Insulation upgrades
Roof replacements
155
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3. YOUR HOME OUR PERFORMANCE
OUR TARGET
PERFORMANCE THIS YEAR
Your satisfaction with the overall day to day repairs service.
85%
88%
Percentage of repairs completed on time.
100%
99%
Percentage of repairs completed right first time.
90%
87%
Percentage of homes with a valid gas safety certificate.
100%
96%
OUR TARGET
PERFORMANCE THIS YEAR
Your satisfaction with the overall day to day repairs service.
85%
84%
Percentage of repairs completed on time.
100%
99%
Percentage of repairs completed right first time.
90%
91%
Percentage of homes with a valid gas safety certificate.
100%
99.3%
YOUR HOME - OUR PLANS FOR IMPROVEMENT… • Finalise a five year plan of investment that will target improvements to certain homes and communities. • Further review our approach to Asset Management. Broumley Court, Staindrop
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4. YOUR TENANCY In this section, we look at the way we let our homes.
To make sure we meet this standard we:
The Tenancy standard says:
• Have Local Lettings policies in a number of areas. • Subscribe to online Home Swap schemes. • Have clear policies relating to application, decision making and appeals.
• We should let our homes in a fair, transparent and efficient way. • We should have clear application, decision making and appeals processes in place. • We should enable tenants to exchange homes with one another and make the process as straightforward as possible.
2009: North Star Housing Group was awarded the Customer Service Excellence award.
HOW MANY HOMES DID WE LET THIS YEAR?
230
ENDEAVOUR HOUSING ASSOCIATION
101
TEESDALE HOUSING ASSOCIATION
OUR PERFORMANCE HOW SATISFIED OR DISSATISFIED ARE YOU WITH THE OVERALL QUALITY OF YOUR HOME?
Very satisfied 46.8% Fairly satisfied 37.6% Neither satisfied or dissatisfied 6.3% Fairly dissatisfied 6.3% Very dissatisfied 3.1%
Very satisfied 43.3% Fairly satisfied 39.0% Neither satisfied or dissatisfied 8.3% Fairly dissatisfied 6.6% Very dissatisfied 2.9%
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4. YOUR TENANCY OUR PERFORMANCE
OUR TARGET
PERFORMANCE THIS YEAR
How long does it take us to re-let an empty home?
23 DAYS
30
DAYS
Current rent arrears as a percentage of the annual debit. LESS THAN
1.7%
1.6%
0.93%
Your overall satisfaction with how we collect your rent. MORE THAN
85%
How long does it take us to re-let an empty home?
35 DAYS
40.5 DAYS
Current rent arrears as a percentage of the annual debit.
1.8%
1.96%
Percentage of rent lost through homes being empty.
2%
0.94%
Your overall satisfaction with how we collect your rent. MORE THAN
90.8%
Your overall satisfaction with new tenancies. MORE THAN
85%
PERFORMANCE THIS YEAR
LESS THAN
Percentage of rent lost through homes being empty.
1.8%
OUR TARGET
85%
84.4%
Your overall satisfaction with new tenancies. MORE THAN
90%
85%
89.4%
YOUR TENANCY - OUR PLANS FOR IMPROVEMENT… • • • •
Develop an internal transfer scheme for people who are under occupying their homes. Finalise and publish a new Tenancy Policy. Better publicise the Home Swap services that we now offer. Review our websites to ensure that appropriate information relating to your tenancy is more easily available.
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5. YOUR NEIGHBOURHOOD AND COMMUNITY In this section we look at how we work with you and with other agencies to ensure our neighbourhoods and communities are the kind of places that you want to live in. The Neighbourhood and Community standard says that we should:
Along with the new Head of Community Investment, we have committed an annual sum of £50,000 to which communities can apply for funding for various projects. Grants from the ‘Community Strengthening Grants Fund’ and ‘Usay!’ fund will be used for community and voluntary initiatives. Details of both funds and how to apply can be found on our websites or by contacting us direct.
• Keep estates and communal areas clean and tidy. • Work in partnership with you and other agencies to improve neighbourhoods.
On top of this, to make sure we meet this standard we:
This year we have made a key commitment to strengthening our communities by appointing a new Head of Community Investment. The Community Investment approach we are taking turns traditional ways of working on their head, with communities focussing on their strengths rather than any perceived weakness.
• Regularly inspect the areas in which you live. • Hold regular ‘Tidy Up,’ sessions in certain areas. • Have robust policies and procedures relating to Anti-Social Behaviour, and widely publish what you can expect from us if you experience it in our newsletters and on our websites. • Offer a mediation service through UNITE.
5. YOUR NEIGHBOURHOOD AND COMMUNITY OUR PERFORMANCE HOW SATISFIED OR DISSATISFIED ARE YOU WITH YOUR NEIGHBOURHOOD AS A PLACE TO LIVE?
Very satisfied 39.1% Fairly satisfied 40.1% Neither satisfied or dissatisfied 9.6% Fairly dissatisfied 6.9% Very dissatisfied 4.3%
Very satisfied 56.5% Fairly satisfied 31.8% Neither satisfied or dissatisfied 8.5% Fairly dissatisfied 2.1% Very dissatisfied 1.2%
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5. YOUR NEIGHBOURHOOD AND COMMUNITY OUR PERFORMANCE WHAT THREE THINGS DO YOU LIKE MOST ABOUT WHERE YOU LIVE? ENDEAVOUR’S TOP ANSWERS
1 2 3
Location Neighbours
TEESDALE’S TOP ANSWERS
Location 1 Neighbours, 2= Peace & quiet
Peace & quiet
DURING THE YEAR ENDEAVOUR CARRIED OUT 44 ESTATE INSPECTIONS
44
DURING THE YEAR TEESDALE CARRIED OUT 45 ESTATE INSPECTIONS
45
DEALING WITH ANTI-SOCIAL BEHAVIOUR DURING THE YEAR ENDEAVOUR HAD 78 REPORTS OF ANTI-SOCIAL BEHAVIOUR
!
78
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DURING THE YEAR TEESDALE HAD 27 REPORTS OF ANTI-SOCIAL BEHAVIOUR
!
27
5. YOUR NEIGHBOURHOOD AND COMMUNITY OUR PERFORMANCE
OUR TARGET
OUR TARGET
PERFORMANCE THIS YEAR
Percentage of new complainants contacted within one working day.
100%
96%
PERFORMANCE THIS YEAR
Percentage of new complainants contacted within one working day.
100%
100%
IF YOU HAVE MADE A COMPLAINT ABOUT ANTI-SOCIAL BEHAVIOUR, HOW SATISFIED OR DISSATISFIED WERE YOU WITH THE FINAL OUTCOME OF THE COMPLAINT?
Very satisfied Fairly satisfied Neither satisfied or dissatisfied Fairly dissatisfied Very dissatisfied
36.8% 27.6% 14.5% 10.5% 10.5%
Very satisfied Fairly satisfied Neither satisfied or dissatisfied Fairly dissatisfied Very dissatisfied
YOUR NEIGHBOURHOOD AND COMMUNITY OUR PLANS FOR IMPROVEMENT…
15.0% 15.0% 20.0% 5.0% 45.0%
2009: Teesdale Housing Association developed its first affordable housing scheme in Cotherstone.
• Work with partners to plan further diversionary activities for young people. • Monitor our approach to Anti-Social Behaviour to ensure that it remains as effective. • Build on our early Community Investment work.
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6. VALUE FOR MONEY In this section, we look at how we use your rent and how we achieve value for money. The Value for Money standard says that we should: • Provide value for money in everything that we do, through providing effective, efficient, high quality services and homes that meet your needs. This year, we have reviewed our approach to, and understanding of value for money, creating a new strategy along the way. We anticipate that this
renewed focus will help us to create savings that can be re-invested into providing services that benefit you. A good example of how we are looking to become more efficient with the aim of providing better value for money, is in the wide-scale procurement process that we have recently undertaken. In practice, this will mean that we will look at more efficient ways of buying the products and services that we use, particularly in our Development and Asset Management departments.
WHAT WE DID WITH EVERY £1 OF YOUR MONEY IN THE YEAR ENDING 2012. Mortgage Interest Charge
8p Property Depreciation
27p
11p Interest Charge on Loans
3p Other Costs 1p Re Investment into properties
11p Other Costs
16p Cost of delivering our services
20p Cost of delivering our services
22p 23p
Routine Maintenance
Planned & Major Repairs
70p Planned & Major Repairs
14p Routine Maintenance
OUR RENTS ENDEAVOUR AVERAGE RENTS
TEESDALE AVERAGE RENTS
Bedsit/Bedroom £67.56
Bedsit/Bedroom £57.86
2 Bedroom £74.09 3 Bedroom £82.58
2 Bedroom £64.18 3 Bedroom £73.56
4 or more Bedrooms £90.64
4 or more Bedrooms £78.98
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7. GOVERNANCE AND FINANCIAL VIABILITY In this section, we look at how we run our business to ensure that the services we provide to you are the best they can be, and that we are financially secure for the future. The Governance and Financial Viability standard says that we have to run our business well by: • Meeting legal requirements. • Being clear about who is responsible for which part of the business and how decisions are made so we can be held accountable to you. • Manage our money well.
We meet this standard by: • Having a well run Board, made up of highly skilled and committed people. • Having a strong and focussed Audit Committee, who ensure that our financial affairs are in order. • Submitting to regular external audits of various parts of the business. • Supporting the North Star Tenant’s Voice, our tenant led Scrutiny Panel, to review various parts of the business and make recommendations.
NORTH STAR GOVERNANCE STRUCTURE TENANT’S ADVISORY PANEL
STRATEGIC BOARD
TENANT’S CONSULTATIVE GROUP
• Resources – Viability, Budgets, Investment
2011: We launched the North Star Housing Group Community Strengthening Fund to actively support and assist the local communities in which we work.
NORTH STAR TENANT’S VOICE SCRUTINY PANEL Operations • Delivery • Service • Performance • Scrutiny
➜
➜
• Scrutiny
➜
SUPPORTED HOUSING STEERING GROUP
• Business Plans – Growth Investment
➜
4U TOMORROW
• Leadership – Corporate Plan, Vision, Values, Group Policies
AUDIT COMMITTEE • Risk • Governance • Treasury Management • Audit • Financial Reporting
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7. GOVERNANCE AND FINANCIAL VIABILITY NORTH STAR’S BOARD North Star Housing Group has an ‘overlapping Board structure.’ In effect this means that we have a single Board looking after the interests of all three Group members. Our Board are responsible for setting our strategic direction, and Board members are selected for their skills, knowledge and expertise. We subscribe to the National Housing Federation’s Code of Excellence in Governance, and the Excellence in Standards of Conduct. All of this means that you can be assured that Endeavour and Teesdale Housing Associations are in good hands. North Star Housing Group’s Board is chaired by Jed Lester with the support of Morgan McClintock, as Deputy Chair. Tenants are represented on the Board by Adrian Hill, who himself is a tenant.
Jed Lester, Chair of North Star Housing Group’s Board.
Morgan McClintock, Deputy Chair of North Star Housing Group’s Board.
Adrian Hill, Tenant Board member and Board champion for Resident Involvement. 2011: The North Star Tenant’s Voice began its important work.
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7. GOVERNANCE AND FINANCIAL VIABILITY THE NORTH STAR TENANT’S VOICE The North Star Tenant’s Voice was set up to be a driving force for improvement within the Group. Made up of nine tenants from across Endeavour and Teesdale Housing Associations, the Tenant’s Voice scrutinise various areas of the business and make recommendations based on this. Reporting directly to Board, their findings so far have been invaluable. Their first scrutiny review focussed on satisfaction with new tenancies. The panel made 11 recommendations which included reviewing the Allocations system, promoting Share Membership to tenants and improving the satisfaction surveys that are sent to tenants.
Their valuable work is set to continue, and The Tenant’s Voice have a busy schedule of reviews planned for this year.
2012: An innovative Endeavour Housing Association development to accommodate women with complex needs and those fleeing domestic violence was opened by Cherie Blair.
The North Star Tenant’s Voice
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It goes without saying that we hope you found the content of your Annual Report useful and interesting. As ever, we would love to hear you thoughts, and would encourage you to get in touch with us using the contact details below. Likewise, if you have any questions or would like more information about anything, please contact us. If you need this report in another format, such as large print, audio or in another language, please contact us on free phone 0800 980 9050.
Endeavour House, St. Mark’s Court, Thornaby, Stockton-on-Tees, TS17 6QN
14A Redwell Court, Harmire Enterprise Park, Harmire Road, Barnard Castle, County Durham, DL12 8BN
Freephone number: 0800 980 9050 Email: info@endeavourha.co.uk Web: www.endeavourha.co.uk
Freephone : 0800 18 16 80 Email: enquiries@teesdaleha.co.uk Web: www.teesdaleha.co.uk
The future... North Star Housing Group has ambitious plans for the future and will continue to do what we do best; finding solutions to difficult problems, and working collaboratively for the good of our communities. The journey continues...