Marketing
Drive Direction Strategy
Marketing Vision
LifeCycle / Loyalty Brand Management
Channel
Acquisition
Marketing Retention Marketing
Consumer/Rest PR
Community/Social Brand Corp/Fin PR
CSR
Sponsorships
Public Affairs
Promotion Offline In-App
Creative
Product Launches and Program Management
Marketing = Leverage Reach Revenue Retention
Planning and Measurement
Execution Analysis of Effectiveness
Competitive Analysis
Build a large, loyal user base that has a strong affinity with Grubhub.
Marketing Function Organization
Channel Marketing
• Triggered Email Marketing
• Lifecycle Email Marketing
• Online Media Buying
• Channel development
Brand Development and Management
• Manage the Grubhub Brand
• Assist in the management of the game brands
• Marketing collateral development
Marketing Strategy and Execution
Promotions and Programs
• In-app marketing management
• Promotions inception and development
• Product and program launch management
Loyalty and Lifecycle
Own and extend Grubhub lifespan
• Develop loyalty program
• Market and user segment management
Marketing Vision
Channel Marketing
Acquisition Marketing
Retention Marketing
Program/Promo Brand
Brand Management
Brand
Xpromo Licensing
Creative
Lifecycle/Loyalty
In-Game
Offline
Promotion
Program Mgmt
(Game / XXX)
Game Portfolio Management
XXX LifeCycle / Loyalty
Analysis of Effectiveness
Competitive Analysis Sponsorships
Customer Service
Corp Comm Community
Support all properties and XXX
Consistent, impactful representation to the User
Marketing
Capabilities Development
• Evaluation of Capabilities
• Hiring Plan
•
• Evaluation of Capabilities
• Hiring Plan
• High Level Goal KPIs Q1
Q4 2011
2012 Q3 2012 Q4 2012 Q1 2013
High Level Goal KPIs Q1 2012 Q2
Q4 2011
2012
2012
2012 Q4 2012 Q1 2013
Organization
Q2
Q3
Capabilities and organization Capabilities
Marketing Execution
Strategy Planning and Measurement
Brand Management
Design and creative - p
Positioning/Value prop - p
Voice/Messaging - p
Design and creative - gm
Positioning/Value prop -
gm
Voice/Messaging - gm
Programs
Promotion calendar – p
Promotions – p
Program mgmt – p
Product launches – p
Promotion calendar – gm
Promotions – gm
Program mgmt – gm
Strategy
XXX lifecycle
Xgame activities
CustSeg/Portfolio mgmt
Game CRM
New channel ident & dev
XXX loyalty program
Analysis and Reporting
Competitive Analysis
Channel effectiveness
Program effectiveness
Marketing ROI
Channel Execution
Channels
Online Advertising
Affiliates
SEO
SEM
Xpromo
Email
Partnerships – Creative
Consumer PR
Community
Customer Support
Toolbar/gamebar
In-Game Feature Mktg
Corporate Website
Zlive Website
Mobile Advertising
SMS
Licensing
Legend
Own and developing Own and nascent Don’t own, but consult Don’t own, but advise Don’t own, but interdep
Not in Marketing Organizational Scope – but strong interdependency
PR Revenue
Ntwk Prod
CS / Commty
Ingame Mktg