Staff survey results published Thank you to everyone who completed the recent NHS Staff Survey. Hearing your feedback is extremely important so that we know what you feel makes PAHT a good place to work and also where we need to make improvements.
feel comfortable in reporting harassment, bullying, or abuse (54%) You said that you feel that you are doing your job to a standard you are pleased with (82%) You said that you are satisfied with the quality of care given to patients and service users (82%) You said that you are able to provide the care you aspire to (69%)
It was fantastic to see a significant increase in response rate – 45% of you completed the latest survey (1,520 people), compared with 40% in 2018 (1,324 people). We all have a role to play in Our five least improved areas – helping to make PAHT a great that we will continue working with place to work and receive care. you to address The results for the 2019 Staff 30% of you said that in the Survey have been published and last three months (from we will be working with you to the survey date), you implement improvements as part have not come to work of our Making it better. Together. when you were not initiative. This will include wider feeling well enough to pieces of work across the whole perform your duties of PAHT, together with individual action plans for issues identified in (showing 70% of respondents have specific areas. come to work when not Summary of our 2019 NHS Staff Survey results
feeling well enough) 54% of you said that feedback from patients and service users is used to make informed decisions within a directorate or department (13% of you said that this does not take place, the remainder said they were not sure) 57% of you said that you receive regular updates on patient and service user feedback in your directorate or department (19% of you said that this does not take place, the remainder said they were not sure) 71% of you said that the organisation acts on concerns raised by patients and service users (5% of you said that this does not take place, the remainder said that they were not sure) 55% of you said that staff are given feedback
In comparison with the main national themes, we are in line with the average for other acute trusts for some themes, exceeding the national average in some areas and in others only slightly behind the national average. Please see the graph (right) for details. In more detail‌ Our five most improved areas since the 2018 survey include: You said that you are not working additional unpaid hours over and above your contracted hours (46%) You said that you 3
