Staff Survey results published

Thank you to everyone who completed the recent NHS Staff Survey. Hearing your feedback is extremely important so that we know what you feel makes PAHT a good place to work and also where we need to make improvements. It was fantastic to see a significant increase in response rate – 45% of you completed the latest survey (1,520 people), compared with 40% in 2018 (1,324 people). We all have a role to play in helping to make PAHT a great place to work and receive care. The results for the 2019 Staff Survey have been published and we will be working with you to implement improvements as part of our Making it better. Together. initiative. This will include wider pieces of work across the whole of PAHT, together with individual action plans for issues identified in specific areas. Summary of our 2019 NHS Staff Survey results feel comfortable in reporting harassment, bullying, or abuse (54%) You said that you feel that you are doing your job to a standard you are pleased with (82%) You said that you are satisfied with the quality of care given to patients and service users (82%) You said that you are able to provide the care you aspire to (69%) Our five least improved areas – that we will continue working with you to address 30% of you said that in the last three months (from the survey date), you have not come to work when you were not feeling well enough to perform your duties (showing 70% of respondents have come to work when not feeling well enough) 54% of you said that feedback from patients and service users is used to make informed decisions within a directorate or department (13% of you said that this does not take place, the remainder said they were not sure) 57% of you said that you receive regular updates on patient and service user feedback in your directorate or department (19% of you said that this does not take place, the remainder said they were not sure) 71% of you said that the organisation acts on concerns raised by patients and service users (5% of you said that this does not take place, the remainder said that they were not sure) 55% of you said that staff are given feedback

In comparison with the main national themes, we are in line with the average for other acute trusts for some themes, exceeding the national average in some areas and in others only slightly behind the national average. Please see the graph (right) for details.

In more detail… Our five most improved areas since the 2018 survey include: You said that you are not working additional unpaid hours over and above your contracted hours (46%) You said that you