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Stockton students living in Rede House, Middlesbrough, have been without Wifi since they moved in over a month ago
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Photograph: James Poole
Students denied “basic consumer rights” James Poole
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No. 766
Stockton students living in a new block of flats in Middlesbrough claim that they are being denied “basic consumer rights.” The students, who live in Rede House and study courses at Durham’s Stockton campus, were told they would have “superfast 300MB Wifi” by the accommodation company Fortis Student Living, but arrived at the development to find no
working router to connect to. In a letter of complaint sent to Palatinate, students expressed serious concerns about their academic progress as they are unable to download essential course information and assessment documents from DUO. Durham University claims that issues with the building’s Wifi have now been “resolved” but students have since described the speed and reliability of the wifi as
“terrible.” Faulty or missing furniture, water leaks, and windows that do not open have also wreaked havoc for students living in the new build. One student, Victoria Perfaihova, told Palatinate: “The Wifi situation is horrible, it only works between 2am and 6am so I have to work through the night to get my work done. I’m really angry about it.” Bhavya Bakhda, a 1st year
Accounting and Finance student, added: “The Wifi router is two doors down from my room but I’m unable to access the internet – it’s just a joke. “I feel betrayed by Fortis Student Living for advertising something that they are not providing. They are breaching basic consumer rights. “When I arrived on moving day I had to wait six hours to get into my room.” Continued on page 5