Contents
List of figures Preface to the fourth edition Acknowledgements About the author Introduction
ix xi xiii xiv xv
Part I
Personal effectiveness Chapter 1 Self-awareness Chapter 2 Time management Chapter 3 Stress management Chapter 4 Information management Chapter 5 Assertiveness Chapter 6 Beating the bully Chapter 7 Using supervision Chapter 8 Being creative Chapter 9 Continuous professional development Chapter 10 Being realistic and resilient
1 3 11 20 27 35 43 51 59 66 74
Part II
Interaction skills Chapter 11 Valuing diversity Chapter 12 Verbal communication Chapter 13 Nonverbal communication Chapter 14 Written communication Chapter 15 Interviewing Chapter 16 Influencing skills Chapter 17 Leadership Chapter 18 Handling feelings Chapter 19 Managing conflict Chapter 20 Multidisciplinary working
83 85 96 106 116 127 137 144 152 162 172
vii