Business & Management Update 2012 by Macmillan International Higher Education

Business & Management Update 2012

A TRULY GLOBAL TEXT FROM AN EMINENT AUTHOR Challenging yet accessible – easy to understand and covering the basics, but progresses to more complex concepts Global – adopts a non-western centric approach ensuring a global perspective Thought-provoking – shows the impact of globalisation on businesses and how managers could and should react Topical – covers ethics, sustainability and the environment, web 2.0 and social networking

“The structure is good, the referencing is very good…and the breadth and depth of topics covered is the best in its market in my view” 978-0-230-29381-6 • June 2012 • 504pp • Paperback

£39.99

Carolyn Richardson Senior Lecturer, University of Cumbria, UK

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Business & Management Update 2012

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Contents Management and Leadership

Operations Management

IE Business School Series

IT for Business

IESE Business Collection Series

Technology Work and Globalization Series 64

INSEAD Business Press Series

Family Business Series

Strategy

Tourism

Entrepreneurship and Small Business

Innovation

Business Ethics & Corporate Social Responsibility

Humanism in Business Series

Business Law

College Textbooks

Business History

Martin Drewe, Publisher | m.drewe@palgrave.com

Teaching and Researching in Higher Education

Banking and Finance

Accounting

Economics

Risk Management, Security and Crime Prevention

Index

Quantitative Methods & Operational Research

Human Resource Management & Employee Relations

Management, Work and Organisations Series

Organization Studies

Marketing & Sales

Branding

Retailing

e-commerce

International Business

Asian Business

The Palgrave Macmillan Asian Business Series

European Business

Welcome to the new Palgrave Macmillan Business & Management 2012 Update catalogue. This catalogue includes a fantastic range of Textbooks, Scholarly and Professional titles publishing up to July 2012 as well as key backlist titles. For more information on any of the titles in this catalogue please visit www.palgrave.com. Alternatively you can contact our Business & Management team directly. Best wishes,

Ursula Gavin, Publisher | u.gavin@palgrave.com Professional and Scholarly Eleanor Davey Corrigan, Associate Editor e.davey-corrigan@palgrave.com Stephen Rutt, Global Publishing Director s.rutt@palgrave.com Virginia Thorp, Senior Commissioning Editor v.thorp@palgrave.com

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management and leadership Management and Leadership

Business Administration Education

Rethinking Public Service Delivery

A dynamic collaboration of nine experienced scholars, share their rich blend of experiences and insights in this book, which consists of three parts with one overarching theme: emerging paradigms. This multifaceted work will assist students, scholars, and practitioners in attaining and maintaining excellence in an evolving world. Contents: Changed Learning Needs: What are Conscious Business Students Looking for?; J.McHann / What Makes Adult Education Compelling? Diversity as Enrichment Strategy; J.Marques / An Interdisciplinary Approach on Wisdom Transfer in Work and Learning Environments using Storytelling to Inspire Positive Change; S.Dhiman / What do Empathy and Emotional Intelligence have to do with Change?; S.Holt / The Virtue of Integrity: Ethical Leaders make Reliable Business; D.Gifford / The Essence of Being There: Wakefulness as a Strategic Leadership Tool; J.Marques / Creativity and Innovation: Increasing Purpose in our Personal and Professional Lives; V.Andrews / Knowing our Audience: Business Leaders Need Better Tools and Techniques to Connect with Consumers; M.Levens / Including the Global Context: The Need to Enlarge Our Horizons; T.Koybaeva / Measure Local, Manage Global: Intangible Assets Metric Standards for Sustainability; W.Fisher / Social Responsibility: Caring for People, Products, Peace, Preservation, and Planet; S.Dhiman / Connecting with the Future: Embracing the Millennials; S.Holt July 2012 256pp 216x140mm 7 b/w illustrations and 2 b/w tables Hardback £60.00 978-0-230-34103-6

A Concise Introduction

Managing with External Providers John Alford, Professor, Public Sector Management, Australia; New Zealand School of Government, Australia and Janine O’Flynn, Research Fellow, Crawford School of Economics and Government, Australian National University, Australia

Changes in Management and Leadership Strategies Edited by Joan Marques, Director, Satinder Dhiman, Associate Dean and Svetlana Holt, Assistant Professor of Management, all at Woodbury University, USA

Management

‘Should be required reading for all who want to understand the costs and benefits of different forms of public service provision, and the circumstances that influence their relative effectiveness.’ - George Boyne, Cardiff Business School, UK Public services are increasingly delivered through many forms of ‘external’ service-provision such as contracting, partnering and regulation. This new text assesses when and how public sector organizations might better draw on the work of these external parties and examines the wider implications for public leadership and management. Contents: Introduction / Mapping The Changing Shape of Public Service Delivery / Benefits and Costs: What Government Organizations Seek From External Providers / Motivations and Mechanisms: What External Providers Seek From Government Organizations / Outsourcing and Contracting to Other Organizations / Partnering and Collaboration with other Organizations / Calling on Volunteers / Regulatees as Contributors to Social Outcomes / Clients as Co-producers / Managing in MultiParty Networks of Providers / A Contingency Framework for Decisions about Externalization / Organizational Capabilities for Managing External Provision / Conclusion June 2012 288pp 18 b/w tables and 11 figures Hardback £65.00 Paperback £24.99

Richard Pettinger, Business and Management Consultant; Lecturer in Management, University College London, UK

A concise, entertaining and student-focused introduction to management. Packed with lively pedagogy, it both covers the basics of management and provides a timely discussion of the contemporary issues facing the modern manager. This text is an essential companion for all students studying management. Contents: PART I: THE FOUNDATIONS OF MANAGEMENT / Preface / Introduction / Organisations, Managers and the Environment / Managing in a Changing Environment / Management Ethics and Risk / The Practice of Management / PART II: ORGANISATIONAL AND BEHAVIOURAL ASPECTS OF MANAGEMENT / Culture and Structure / Communication / Organisation Politics / Human Resource Management / Leadership and Management / PART III: STRATEGY, POLICY, DIRECTION AND PRIORITIES / Strategy, Policy and Direction / Marketing / Managing Operations and Projects / Financial and Quantitative Aspects of Management / Performance Management / PART IV: ENDURING PRIORITIES OF MANAGEMENT / The Management of Risk / Management and Motivation / Management on a Daily Basis / Management Development / Conclusions: Managing for the Present and Future August 2012 Paperback

284pp £26.99

246x189mm 978-0-230-28535-4

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216x138mm 978-0-230-23794-0 978-0-230-23795-7

The Public Management and Leadership Series http://www.palgrave.com/products/title.aspx?pid=379566

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management and leadership

Introduction to Management Richard Pettinger, Business and Management Consultant; Lecturer in Management, University College London, UK

An ideal text for students studying management for the first time. Covering all of the functional areas of management, this edition has been updated to cover new developments in the field and includes new chapters on innovation, enterprise, risk management, ethics and responsibility. November 2006 696pp Paperback £43.99

How Excellent Companies Avoid Dumb Things

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How Excellent Companies Avoid Dumb Things reveals eight hidden barriers that exist in even the best-managed companies that stop good ideas from working. It shows managers how to implement a fast, proven process in which twelve key principles can be applied in order to break down the barriers to achieve remarkable results. May 2012 Hardback

224pp £18.99

234x156mm 978-1-137-00306-5

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Public Sector Management

Leadership and Global Justice

Mission Impossible? Ian Chaston, Visiting Professor, Centrum Catolica, Peru; Moustraining Ltd, UK

Public Sector Management examines issues and challenges facing public sector organizations in developed economies. The text also provides students with an historical background, tracing the development of the public sector and exploring how challenges like the financial crisis will impact on management practices and strategies. Contents: Sector Evolution / Troubled Reformation / The Breaking Storm / Ethics, Stakeholders and Values / Strategic Planning / Leadership / Analysis Tools / Demand Analysis / Technology / Internal Competence Assessment / Issues and Objectives / Strategy / Implementing Actions / Implementation Errors / Governance / Future Opportunities May 2011 Paperback

400pp £27.99

234x156mm 978-0-230-29279-6

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New

Navigating Career Success

Breaking the 8 Hidden Barriers that Plague Even the Best Businesses Neil Smith, CEO of Promontory Growth and Innovation (PGI) and Patricia O’Connell, formerly Management Editor, Bloomberg Businessweek.com

246x189mm 978-0-230-00038-4

Women in Business

Edited by Douglas A. Hicks, Professor of Leadership Studies and Religion. He was the founding leader for the Bonner Center for Civic Engagement, University of Richmond, USA. He served for five years as director and then executive director before returning to the classroom full-time in 2009. His research focuses on religion in public life and the ethical dimensions of economic issues. He is frequently quoted in the national media on topics including religion and ethics in public leadership, religion in the workplace and on poverty and inequality. He has authored several books and numerous articles on these topics and Thad Williamson, Lecturer, University of Richmond, Virginia, USA

What does global justice look like, and how can leadership help get us there? The contributors explore justice in various spheres: citizenship, the marketplace, health, education, and the environment. And they provide creative and constructive moral approaches for evaluating and promoting global justice. March 2012 Hardback

224pp £62.50

216x138mm 978-0-230-33904-0

Jepson Studies in Leadership Series Editors: George R. Goethals and J. Thomas Wren http://www.palgrave.com/products/title.aspx?pid=540855

Available as an ebook

Viki Holton, Principal Researcher and Fiona Elsa Dent, Director of Executive Education, both at Ashridge Business School, UK

Whilst many women enter labour markets few reach positions above middle management. Offering advice from female managers, Women in Business explores how organizations can ensure women reach the top and what individuals can do for their careers. With case studies focusing on successful women managers, the book considers what helps, and what still hinders future leaders’ progress. April 2012 Hardback

192pp £26.00

234x156mm 978-0-230-28280-3

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Developing Global Leaders A Guide to Managing Effectively in Unfamiliar Places Rob Oberwise, Founder of Executive Partners and Bob Johnson, served as Chief Executive Officer of Dubai Aerospace Enterprise (DAE)

Insider information about working outside traditional business environments. It presents nine rules that will serve leaders well no matter where they’re stationed in the world. As readers will discover, the rules have emerged from the work of the authors with leading companies in foreign countries. April 2012 Hardback

240pp £22.50

234x156mm 978-0-230-33751-0

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management and leadership

Public Management & Administration An Introduction 4th edition Owen E. Hughes, Professor of Public Sector Management, Monash University, Australia

The nature and management of the public sector has changed dramatically since the replacement of the rigid, bureaucratic form of public administration of the twentieth century by a more flexible, marketbased model. The fourth edition of this highly successful text provides a uniquely broad ranging and international introduction to the field. Contents: Introduction / The Role of Government / The Traditional Model of Public Administration / Public Management / Public Policy Governance / Governance / Regulation, Contracting and Public Ownership / Stakeholders and External Providers / Accountability / Strategic Management / Leadership and Managing People / Financial and Performance Management / E-Government / Public Management in Developing Countries / Conclusion: Paradigms in Public Management March 2012 2 b/w tables Paperback

336pp

234x156mm

£25.99

978-0-230-23126-9

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Executive Power in Theory and Practice Edited by Hugh Liebert, John Marshall Visiting Research Fellow for 2009-2010, Gary L. McDowell, Professor and Tyler Haynes Interdisciplinary Chair in Leadership Studies, Political Science & Law and Terry L. Price, Professor & Associate Dean for Academic Affairs, all at Jepson School of Leadership with the University of Richmond, USA

Coherence in the Midst of Complexity Advances in Social Complexity Theory Hugo Letiche, Research Professor, Universiteit voor Humanistiek, The Netherlands, Michael Lissack, Director, Institute for the Study of Coherence and Emergence (ISCE) and a Serial Entrepreneur and Ron Schultz, Founder and Executive Director of the microfinance/micro-lending program, the Social Enterprise Zone and Lending4Change

Since September 11, 2001, long-standing debates over the nature and proper extent of executive power have assumed a fresh urgency. In this book eleven leading scholars of American politics and political theory address the idea of executive power. January 2012 Hardback

238pp £62.50

216x138mm 978-0-230-33996-5

Jepson Studies in Leadership Series Editors: George R. Goethals and J. Thomas Wren http://www.palgrave.com/products/title.aspx?pid=543341

Constructing Identities at Work Edited by Jo Angouri, Senior Lecturer, University of the West of England, UK and Meredith Marra, Senior Lecturer, Victoria University of Wellington, New Zealand

A discussion on the social complexity approach, where dialogue and stories allow for the degrees of freedom needed for the opportunities of emergence to take root. The authors focus on the experience of coherence and how such experiential lessons differ from the establishment and maintenance of categories and labels. December 2011 308pp 25pp figures Hardback £50.00

216x138mm 978-0-230-33850-0

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This edited collection presents cutting edge research on the process of identity construction in professional and institutional contexts, from corporate workplaces, to courtrooms, classrooms, and academia. The chapters consider how interactants do identity work and how identity is indexed (often in subtle ways) in workplace discourse. December 2011 264pp 9 tables Hardback £55.00

216x138mm 978-0-230-27237-8

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management and leadership

Cross-Sector Leadership for the Green Economy

Hybrid Forms of Governance

Improving Project Performance

Self-suspension of Power

Eight Habits of Successful Project Teams

Integrating Research and Practice on Sustainable Enterprise Edited by Alfred Marcus, formerly Visiting Professor, MIT’s Sloan School of Management and Norwegian School of Management, Paul Shrivastava, David O’Brien Distinguished Professor and Director of the David O’Brien Centre for Sustainable Enterprise, Sanjay Sharma, Dean, both at John Molson School of Business, Concordia University, Canada and Stefano Pogutz, Tenured Researcher and Assistant Professor of Management, Department of Management and Technology, Università Bocconi, Italy

Technology breakthroughs in sustainable renewable energy and energy conservation technologies require that there be a strong institutional ecosystem in place which supports innovation, but the nature of this foundation and how it works is not well-known. Becoming a leader necessitates new forms of cross-sector cooperation. December 2011 352pp 17pp figures Hardback £80.00

234x156mm 978-0-230-11940-6

ebook available from: Palgrave Connect Economics & Finance Collections http://www.palgrave.com/products/title.aspx?pid=527058

Edited by Niels Åkerstrøm Andersen, Professor, Department of Management, Politics and Philosophy, Copenhagen Business School, Denmark and Inger-Johanne Sand, Professor, University of Oslo, Norway

This book is about how power communication in recent years has begun to reflect on its own limits in a new way. It focuses on a number of areas within the welfare state and how power desires non-power. It looks at financial policy, voluntary policy, educational policy and public steering technologies. Contents: Suspension of Suspension. Notes on a Chiasmatic Hybridity / Policy Divided: Voluntarism and the Danish Welfare State / Hybrid Communication in German Health Politics / Core Executive Governance Technologies and Welfare State Reforms / Paradoxes of Power / Hybridization and Expansion of Law / To Promise a Promise – When Contractors Desire a Lifelong Partnership / Management as a Temporal Hybrid – Between Suspension and Achievement / To Be or Not to Be: Professional/Leader/Not Professional/Not – Leader. The Danish Head Teacher as a Hybrid Between Politics, Business Talk and Teaching / Who is the Monster? On the Hybrid Character of Welfare for the Homeless / Programs of Inclusion - On the Temporary Membership of Citizens in Public Organizations December 2011 256pp 5 b/w tables and 13 figures Hardback £65.00

Jerry L. Wellman, Project Management Consultant and Vice President of a business unit within Honeywell International

The approach to project management is too often formulaic, describing what should be done, but not describing why those actions are important. This book outlines the what and how of project management, emphasizing why actions matter, the overall intention of the formulaic steps, and the strengths or weakness of various tools and techniques. Contents: List of Figures and Tables / Preface / Acknowledgement / Project Management / Habit # 1 - Foster and Nurture a Shared Project Vision / Habit # 2 - Translate the Project Vision Into Coherent Requirements / Habit # 3 - Build an Integrated Plan for Accomplishing the Vision / Habit # 4 - Continually Monitor Performance Against the Plan / Habit # 5 - Acknowledge and Accommodate Both Uncertainty and Ignorance / Habit # 6 - Embrace But Control Change / Habit # 7 - Continually Act to Influence the Future / Habit # 8 - Continually Communicate / Epilogue December 2011 352pp 27 b/w illustrations Hardback £27.50

234x156mm 978-0-230-11217-9

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management and leadership

Leadership Craft, Leadership Art Steven S. Taylor, Associate Professor, School of Business, Worcester Polytechnic Institute in Massachusetts, USA

Taylor leads readers through creativity and how it relates to leadership followed by the five stages of theory behind the idea: 1) preparation, 2) time-off (or incubation), 3) the spark, 4) selection, and 5) elaboration. December 2011 214pp 6pp figures and 3 illustrations Hardback £62.50

216x138mm 978-0-230-33893-7

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The Synergist How to Lead Your Team to Predictable Success Les McKeown, President and COE of Predictable Success, a consulting firm with clients that include T-Mobile, Microsoft, The US Army, Harvard University, Bose, British Aerospace and many more

Wall Street Journal bestselling author Les McKeown shows leaders how to deliver success taking groups from gridblock and compriomise to achieve world-class results. Full of anecdotes and minicase studies, McKeown's stunningly intuitive yet powerful model will enable anyone to become a 'leader or leaders'. December 2011 272pp Hardback £16.99

234x156mm 978-0-230-12055-6

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Worldly Leadership Alternative Wisdoms for a Complex World Edited by Sharon Turnbull, Director, The Leadership Trust, Peter Case, Professor, Gareth Edwards, Senior Lecturer, Doris Schedlitzki, Senior Lecturer and Peter Simpson, Principal Lecturer, all at Bristol Business School , UK

This book brings together non western, indigenous and eastern perspectives on leadership. Leadership theory has for too long been the exclusive domain of western academics developing leadership theories from the perspective of western institutions. Worldly leadership calls for pooling of the combined leadership wisdoms from all parts of the globe. Contents: PART I: WORLDLY LEADERSHIP FRAMES / Introduction: The Emerging Case for Worldly Leadership / National Language and its Importance for Worldly Leadership / Leadership Development as a Catalyst for Social Change: Lessons from a Pan-African Programme / The Internationalization of Leadership Development / Using the Worldly Leadership Lens to Approach the Task of Developing Women Leaders / Worldly Leadership and Concepts of Community / PART II: WORLDLY LEADERSHIP RESEARCH / Children’s Image of Leadership in China / Implicit Leadership in Iran: Differences Between Leader and Boss and Gender / Leadership in the Arab Middle East: Does the Islamic Tradition Provide a Basis for ‘Worldly Leadership’? / Worldly Leadership through Local Knowledge: Discovering Voices of Emirati Women Business Leaders / Worldly Leadership in Pakistan Seth Organizations: An Empirical Challenge to the Concept of Global Leadership / Linking the Worldly Mindset with an Authentic Leadership Approach: an Exploratory Study in a Middle-Eastern Context / The Modern Challenges Facing Traditional Igbo Village Leadership / Influences, Tensions, and Competing Identities in Indian Business Leaders’ Stories / The Competing and Paradoxical Identities in the Narratives of 21st / Century Russian Leaders December 2011 312pp 18 b/w tables and 18 figures Hardback £65.00

Goal The Ball Doesn’t Go In By Chance Management Ideas from the World of Football Ferran Soriano, President, Spanair

'An excellent book.’ - Lionel Messi, FC Barcelona & Argentina Shows what managers in organizations can learn from the mistakes and successes of some of the world’s greatest football clubs. Learn how to manage in a high pressure environment and see how the choices you make in the heat of the moment can have far-reaching effects on the future of your business The unique access afforded to the author fills this book with fascinating insights into the behind-the-scenes world of international football. Goal shows how good management and strong leadership in every area of your organization, talent and retention, marketing and PR, strategy and risk, are crucial to future success. Colour examples from the fastpaced world of football bring this guide. November 2011 224pp 16 figures and 7 b/w tables Hardback £26.00

234x156mm 978-0-230-35515-6

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management and leadership

Race, Gender, and Leadership in Nonprofit Organizations Marybeth Gasman, Professor of Higher Education, Graduate School of Education,University of Pennsylvania, USA, Noah D. Drezner, Assistant Professor of Higher Education, University of Maryland, USA, Edward Epstein, Associate Director of Community Engagement for the Annenberg Center for Performing Arts and the Arthur Ross Gallery, University of Pennsylvania, USA, Tyrone Freeman, Associate Director of Public Service and the Fundraising School, Indiana UniversityPurdue University at Indianapolis, USA and Vida L. Avery, Manager of Resource Development over the Texas Center for Grants Development, Harris County Department of Education

This volume centres on the lives and experiences of female and African American leaders of foundations and nonprofits. Contributors to the volume examine race and gender as constructs and provide a theoretical background for understanding their effect on the psycho-social development of the individuals. Contents: The Leaders / Race, Gender, and Identity / Background and Family Influences / Education / Religion and Spirituality / Challenges and Sacrifices November 2011 198pp Hardback £55.00

The Happiness Agenda

Future Work

A Modern Obsession

How Businesses Can Adapt and Thrive In The New World Of Work

Simon Burnett, Research Programme Manager, Working Families

Explores why contemporary AngloAmerican society is obsessed with happiness. Striving to be happy is now a morally imperative pursuit. Through the lens of novel social theory, this book explicates how this has transpired as consequence of a complex ‘conspiracy of coordination’ between political, organizational and psychological developments. Contents: Introduction / The Happy Adventures of Capital / A Happy Policy / Happiness Loves Company / Positively Happy / Happy Days / Happiness Needs Practice / Happy Ever After? November 2011 192pp Hardback £65.00

216x138mm 978-0-230-28956-7

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections http://www.palgrave.com/products/title.aspx?pid=491113

Alison Maitland, Director, Conference Board’s European Council for Diversity in Business; Senior Visiting Fellow, Faculty of Management, Cass Business School, UK and Peter Thomson, Director, Wisework Ltd

'Future Work lays out a compelling case for flexibility that offers essential guidance for leaders grappling with a changing workforce, globalization and continuous advance in technology.’ - Michel Landel, CEO, Sodexo The way we work is changing in the Internet age. The new majority of the workforce, women, Generation Y, the over-50s, as well as growing numbers of men share a need for greater control and choice about where, how and when they work. This is a guide to the skills you will need and the challenges you will face in the twenty-first century world of work. October 2011 192pp 234x156mm 5 b/w illustrations and 4 b/w tables Hardback £18.99 978-0-230-28422-7

ebook available from: Amazon Kindle, Dawson ERA, Ebook Library, ebooks.com, Ebrary, Gardners Books, Google eBookstore (UK), Myilibrary, NetLibrary, Waterstone’s, Palgrave Connect Business & Management Collections

216x138mm 978-0-230-12039-6

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management and leadership

University Leadership Approaches, Formation and Challenges in Europe Michael O’Mullane

Using a platform of substantial theories and applications, this book explores approaches taken to university leadership, how leadership is formed, and challenges that leadership of universities experiences within the context of Europe.

Contents: Organisational Leadership: Background and Framework for a Study of European Universities / The University as ‘Organisation’ in the Context of Leadership / Approaches to Data Collection and Analysis / Approaches Universities take in their own Leadership and Management / Forming Leadership: Approaches taken in Developing Leadership and Management Capability / Challenges Facing University Leadership / Summary, General Outcomes, Implications / And Future Directions October 2011 232pp 11 figures and 27 b/w tables Hardback £65.00

216x138mm 978-0-230-31403-0

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections http://www.palgrave.com/products/title.aspx?pid=525512

Value and Virtue in Public Administration

Beyond Management Taking Charge at Work

A Comparative Perspective Edited by Michiel S. De Vries, Professor of Public Administration, Radboud University Nijmegen, The Netherlands and Pan Suk Kim, Underwood Distinguished Professor of Public Administration, Yonsei University, South Korea

A multidisciplinary analysis of the role of values and virtue in public administration, this book calls for a rediscovery of virtue. It explores ways of enabling the public sector to balance the values that are presently dominant with classic values such as accountability, representation, equality, neutrality, transparency and the public interest. Contents: Introduction to Value and Virtue in Public Administration; M.S de Vries & Pan S. Kim / Governance and Values in Contemporary Public Service; C.Garofalo / Public Virtue Approaches; B.Tholen / Ethics and Globalization in Historical Perspective: The Relevance of Socrates in our Days; D.Argyriades / The CulturalEconomic Perspective on Values and Virtues; E.de Jong / The Social Psychology Perspective on Values and Virtues; I.Sobis & M.S. de Vries / The Institutional Perspective on Values and Virtues; E.Ostrom & V.Ostrom / Public Administration as a Menetype B: Re-discovering Trichotomies; B.Cutting & A.Kouzmin / Contemporary Trends and Dilemmas of Administrative Ethics in the Developing World; M.Shamsul Haque / The Value Profile of Civil Servants in New European Democracies through the Lens of Embedded Ethics; J.Palidauskaite / The Evil and its Cure: Clientelism, Corruption and their Institutional Remedies in Latin America; C.W.Andrews / Perils and Prospects in Four African Countries; M.Sindane / Public Sector Value and Virtue and the OECD; C.E.Lynch & T.D.Lynch / Values and Virtues in the Japanese Public Sector; H.Kudo / Conclusions; M.S de Vries & Pan S. Kim October 2011 344pp 216x138mm 8 b/w tables and 20 b/w photographs Hardback £65.00 978-0-230-23647-9

Governance and Public Management Series Editors: Taco Brandsen and Gerard Timsit http://www.palgrave.com/products/title.aspx?pid=375986

Mark Addleson, Associate Professor of Management Economics, George Mason University, USA

Traditional management structures, systems, and tools, intended to make the first factories of the industrial age efficient, are now obsolete. Applying them to knowledge-work has exactly the opposite effect, causing all kinds of breakdowns. This book explains why knowledge workers have to manage themselves and tells them how to do it. September 2011 288pp 234x156mm 1 b/w photograph, 2 b/w line drawings and 18 figures Hardback £26.00 978-0-230-30816-9 http://www.palgrave.com/products/title.aspx?pid=522971

Leadership: All You Need To Know David Pendleton, Edgecumbe Health and Adrian Furnham, Professor of Psychology, University College London, UK

Leadership successes and failures are in the media every day. We are in a global political and financial crisis which is changing how we think about our lives and our futures. The authors present a leadership model for the future which creates the right conditions for people to thrive, individually and collectively, and achieve significant goals. September 2011 200pp 234x156mm 4 colour plates, 4 colour illustrations, 18 figures and 16 b/w tables Hardback £26.00 978-0-230-31945-5 http://www.palgrave.com/products/title.aspx?pid=527625

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management and leadership

Making the Invisible Visible Understanding Leadership Contributions of Asian Minorities in the Workplace

Asian versus Western Management Thinking

Great Companies Deserve Great Boards

Its Culture-Bound Nature

A CEO’s Guide to the Boardroom

Tojo Thatchenkery, Professor and Director of M.S. in Organization Development and Knowledge Management, School of Public Policy. He is also a member of the NTL Institute of Applied Behavioral Science and the Taos Institute, New Mexico, USA and Keimei Sugiyama, Senior Organization Change Management Specialist, Accenture

Making the Invisible Visible is a study of Asian Americans in the workplace and provides a framework through which to transform the same qualities that are contributing to this invisibility phenomenon into a positive leadership approach that provides a counterweight to balance the showmanship approach to leadership. Contents: Introduction: Visibility for Invisible Leaders / A Pulse Survey of Asian Americans at Work / Making the Invisible Visible: Interviews and Analysis / Invisible Leadership: What is Invisible Leadership? / Making Invisible Leadership Work / Highlighting Invisible Strengths: Career Management Strategies / Invisible Minority: The Story of Asian and Asian American Glass Ceiling / Invisible Ceiling / Seeing the Ceiling: ‘Our’ Story: Who are Asian Americans? / Strategies for Organizations / Epilogue: A Conversation between Keimei and her Nephew Evan / Appendix 1: Asian American Leadership Survey Questions September 2011 212pp Hardback £60.00

216x138mm 978-0-230-10306-1

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections http://www.palgrave.com/products/title.aspx?pid=407212

Kimio Kase, IESE Madrid, Spain, Alesia Slocum, Saint Louis University, Spain and Ying Ying Zhang, CUNEF Madrid, Spain

Explores the extent to which the theories of management are universally applicable principles and to what extent they are specific to particular cultural, national and temporal contexts.

Beverly Behan, founder of Board Advisor and consults with Boards of Directors in the United States, Canada and internationally over the past decade. She was recently named to the Directorship 100 - Directorship

http://www.palgrave.com/products/title.aspx?pid=415336

Managing and participating on governing boards of business can be a complicated and politically fraught experience. In many cases the room is filled with first timers - first time CEO, first time board member, or first time Chairman. As public and private companies are under so much public scrutiny, boards are increasingly being held accountable for the organization. This series of books covers key issues that are at the forefront of governing bodies such as: hiring board members; and creating boards that are effective and keep organizations on track; succession planning; compensation; organizational performance and measurement - plus more. Interviews with CEO’s, Chairman of the Board and first time board members are sprinkled throughout, making these books readable and relevant.

Developing Multicultural Leaders

Contents: Foreword / Introduction / Boardroom Priorities for New CEOs / Strategy—The First Big Test with Your Board / Board Committees—and How to Work With Them / Transforming Your Board / CEO Succession—The Most Important Decision Your Board Will Make / Sitting On Another Company’s Board / As You Move Forward…

The Journey to Leadership Success

July 2011 Hardback

Contents: Introduction / Philosophical Perspectives on Knowledge and Cognition / Epistemological Perspective / Cognitive Science Perspective / Cross-cultural Management Perspective / Theoretical Framework / Conclusions and Discussions August 2011 408pp 41 figures and 26 b/w tables Hardback £65.00

216x138mm 978-0-230-27293-4

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections

Farid Muna, Chairman and Ziad Zennie, Partner, both at Meirc Training & Consulting

192pp £22.99

216x138mm 978-0-230-11365-7

http://www.palgrave.com/products/title.aspx?pid=502638

The authors identify three stages of leadership development: early ingredients for success starting from childhood; paths that current and aspiring leaders should follow once they start a career; and what leaders should do exceptionally well to become and remain outstanding in organizations operating in multicultural environments. July 2011 256pp 12 figures and 29 b/w tables Hardback £65.00

216x138mm 978-0-230-31423-8

http://www.palgrave.com/products/title.aspx?pid=526170

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management and leadership

Women & the New Business Leadership

Gender, Power and Management

The Learning Advantage

A Cross-Cultural Analysis of Higher Education

Six Practices of Learning-Directed Leadership

Edited by Barbara Bagilhole, Department of Social Sciences, Loughborough University, UK and Kate White, Research Associate, Monash University, Australia

Peninah Thomson, Partner, Praesta Partners LLP with Tom Lloyd, Management Writer

The authors discuss the role women directors can play in the reform of corporate governance systems following recent crises in leadership, governance and the economy. Includes findings from the FTSE Cross-Company Mentoring Programme and shows what lessons can be learnt from it. June 2011 Hardback

208pp £26.00

234x156mm 978-0-230-27154-8

Shortlisted for CMI Management Book of the Year 2011/2012 http://www.palgrave.com/products/title.aspx?pid=412709

Complexity and the Nexus of Leadership Leveraging Nonlinear Science to Create Ecologies of Innovation Jeffrey Goldstein, Full Professor, School of Business, Adelphi University, USA, James K. Hazy, Founder and CEO of Leadership Science, LLC and Benyamin B. Lichtenstein, Assistant Professor of Management and Entrepreneurship, University of Massachusetts,USA

Using leadership to generate greater innovation, connectivity, and organizational transformation is crucial for success in this challenging era. The authors present here a new approach to leadership based on findings from complexity science. May 2011 Paperback

224pp £19.99

Women are now part of senior management in higher education (HE) to varying degrees in most countries and actively contribute to the vision and strategic direction of universities. This book attempts to analyze their impact and potential impact on both organizational growth and culture. May 2011 232pp 1 figure and 7 tables Hardback £68.00

216x138mm 978-0-230-23225-9

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections http://www.palgrave.com/products/title.aspx?pid=365447

Anna Kayes, Associate Professor of Management, Stevenson University, USA and Executive Development Faculty Affiliate in International Executive Education, William Davidson Institute, USA and D. Christopher Kayes, Assistant Professor, School of Business and Public Management, George Washington University, USA

Highlighting the best in management learning theory and practices, the authors provide a comprehensive approach to leadership from a learning perspective. This exciting book, from award-winning authorities on learning, describes how leaders gain the advantage when they cultivate learning in themselves and others. May 2011 9 b/w tables Hardback

208pp

234x156mm

£26.00

978-0-230-57754-1

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Gardners Books, Myilibrary, NetLibrary, Waterstone’s, Palgrave Connect Business & Management Collections, Amazon Kindle, Google eBookstore (UK) http://www.palgrave.com/products/title.aspx?pid=346801

234x156mm 978-0-230-62228-9

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA http://www.palgrave.com/products/title.aspx?pid=389517

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management and leadership

The Female Leadership Paradox

Women at the Top

Power, Performance and Promotion

Challenges, Choices and Change

Mirella Visser, Managing Director, Centre for Inclusive Leadership

The best-kept secret in corporate life is the vanishing act of women on their way to the top. Despite massive attention to the issue, the number of women in top positions remains shockingly low. This book shows what women themselves can do to optimize their careers and how this can bring benefits to the companies and organizations they work for. April 2011 1 b/w table Hardback

176pp

234x156mm

£27.00

978-0-230-28920-8

http://www.palgrave.com/products/title.aspx?pid=490725

The Language of Female Leadership

Marianne Coleman, Reader in Educational Leadership and Management, University of London, UK

The authentic voices of sixty successful women, identify the challenges that they have faced in their careers and the ways in which they have overcome them. These include a male work culture and reconciling the demands of work and family. The ‘glass ceiling’ may have moved up a little, but it is still there. May 2011 Hardback

232pp £60.00

216x138mm 978-0-230-25220-2

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections http://www.palgrave.com/products/title.aspx?pid=409609

Consider Harnessing the Power of Reflective Thinking In Your Organization

There’s an intangible and invisible market place within our lives today where the products traded are four fold: attention, distraction, data and meaning. The stories and examples within Consider demonstrate that the best decisions, insights, ideas and outcomes result when we make sufficient time to think and reflect. 256pp £20.99

Could language be a reason why women are under-represented at senior level in the business world? Using data from senior management meetings, this book explores how female leaders use language to achieve their business and relational goals by arguing that senior women have to develop linguistic expertise in order to be effective leaders. Contents: Leading Talk / Is the Language of Leadership Male? / Forget Mars and Venus! / Speaking in the Genderdivided Corporation / Speaking in the Gender-multiple Corporation / A Leadership Voice for Women? / Talking Your Way to the Top November 2009 208pp Hardback £60.00

216x138mm 978-1-4039-9788-3

ebook available from: Dawson ERA, ebooks.com, Ebook Library, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections http://www.palgrave.com/products/title.aspx?pid=274494

Daniel Patrick Forrester, Director and Executive within Sapient Government Services, a subsidiary of Sapient Corporation

February 2011 Hardback

Judith Baxter, Senior Lecturer, Aston University, UK

234x156mm 978-0-230-10607-9

ebook available from: Amazon Kindle, ebooks.com http://www.palgrave.com/products/title.aspx?pid=470423

Body Language in Business Decoding the Signals Adrian Furnham, Professor of Psychology, University College London, UK and Evgeniya Petrova

Body Language in Business clarifies the misconceptions around body language while providing a scientific approach to understanding non-verbal communication at work. The authors explain why it is so important to understand body language in business, combining hard research evidence with unambiguous tips and practical applications. May 2010 232pp 27 b/w tables and 4 figures Hardback £27.00

234x156mm 978-0-230-24146-6

Management by Missions Pablo Cardona, Associate Professor, IESE Business School and Carlos Rey

Distributing the corporate mission to all levels of a company. The corporate mission is then made operational through objectives, which have no value in themselves, but are vital as a means to fulfil the mission. This management philosophy ensures better performance in all levels of the organization. April 2008 Hardback

224pp £33.00

234x156mm 978-0-230-55152-7

ebook available from: Palgrave Connect Business & Management Collections, Dawson ERA, Ebook Library, ebooks.com, Ebrary, Gardners Books, Myilibrary, NetLibrary, Google eBookstore (UK) http://www.palgrave.com/products/title.aspx?pid=280410

http://www.palgrave.com/products/title.aspx?pid=389678

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management and leadership

Smart Management Using Politics in Organizations

A Woman’s Place is in the Boardroom

David Butcher, Director and Martin Clarke, both at General Management Development Programmes Group, Cranfield School of Management , UK

Revised and updated second edition of this popular and radical view of organizational politics. April 2008 Hardback

192pp £33.00

234x156mm 978-0-230-54226-6

ebook available from: Palgrave Connect Business & Management Collections, Ebook Library, Waterstone’s, NetLibrary, Myilibrary, Dawson ERA, ebooks.com, Ebrary, Gardners Books, Amazon Kindle, Google eBookstore (UK) http://www.palgrave.com/products/title.aspx?pid=281177

Peninah Thomson, Partner, Praesta Partners LLP and Jacey Graham, Director, Brook Graham Limited

There are relatively few women in senior executive positions and on the boards of major companies. Based upon research and in the context of contemporary management debates the authors argue the business case for promoting women to these positions in order to create more value for shareholders. The book draws upon interviews with chairpersons and chief executives and includes case study material.

Beyond Authority

September 2005 240pp Hardback £35.00

Leadership in a Changing World

http://www.palgrave.com/products/title.aspx?pid=274008

Julia Middleton, Founder and Chief Executive, Common Purpose

Many leaders have established their reputation in the internal silo environment of their company or organization. When they extend their leadership role beyond the organization their authority and legitimacy is constantly in question. Julia Middleton argues that new leaders need to be confident to legitimize themselves and challenge old ways. They need to reflect and develop a leadership style that will enable them to lead beyond the traditional boundaries and constraints of the organization. January 2007 Hardback

184pp £33.00

234x156mm 978-1-4039-9683-1

Project Management Project Management, D. Gardiner A Strategic Planning Approach Paul D. Gardiner, Senior Lecturer in Project Management, British University in Dubai, United Arab Emirates

‘This is an excellent(!) introduction, well prepared and outstanding graphic support! I always forget about the importance of planning...but this book reminds me that ‘planning can be fun’.’ Richard Mischak, University of Applied Sciences, Austria Project Management is designed to appeal to undergraduate and postgraduate students studying project management on a business degree. It provides a comprehensive overview of project management practice, while carefully balancing the unique aspects of project management curricula with the more general business skills, including quality, risk, teams, and leadership. The text includes a wide range of cases to connect the academic principles and the complexity of real-life projects. The text is also supported by web-based multiple choice questions, as well as in-text exercises and examples to illustrate the concepts and ideas throughout the book. January 2005 Paperback

336pp £37.99

246x189mm 978-0-333-98222-8

http://www.palgrave.com/products/title.aspx?pid=264910

234x156mm 978-0-230-50001-3

ebook available from: Waterstone’s, Palgrave Connect Business & Management Collections, Ebook Library, Dawson ERA, ebooks.com, Myilibrary, NetLibrary, Gardners Books, Amazon Kindle, Google eBookstore (UK) http://www.palgrave.com/products/title.aspx?pid=276765

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management and leadership IE BUSINESS SCHOOL IE Business Publishing and Palgrave Macmillan have launched a collection of high-quality books in the areas of Business and Management, Economics and Finance. This important series is characterized by innovative ideas and theories, entrepreneurial perspectives, academic rigor and practical approaches which will make these books invaluable to the business professional, scholar and student alike. IE Business School is one of the world’s leading institutions dedicated to educating business leaders.

Success in Six Cups of Coffee How Smart Networking Conquers Hidden Obstacles Pino Bethencourt, Professor of Leadership and Executive Education, IE Business School

Can it be that in order to reach the investor you need for your new venture, or to find the employer who will give you the chance of a lifetime, you only need to have six cups of coffee? Research tells us there is an average of six intermediate people that form an invisible chain between you and the person who will help you succeed. September 2011 280pp 31 figures and 13 b/w tables Hardback £26.00

Beyond Tribalism

The Long Conversation

Managing Identities in a Diverse World

Maximizing Business Value from Information Technology Investment

Celia de Anca, Director, Center for Diversity in Global Management, Instituto de Empresa, Spain

In the past, neo-tribalism in a Western context has been feared as leading to blindness or irrationality. In today's business world, tribalism represents a conscious separation of the individual ego for the good of the community. This is the key to understanding the success of the most innovative businesses in the twenty-first century. April 2012 320pp 11 figures and 2 b/w tables Hardback £26.00

234x156mm 978-0-230-27694-9

http://www.palgrave.com/products/title.aspx?pid=468705

How Business Schools Are Re-inventing Education Santiago Iñiguez de Onzoño, Dean, IE Business School

How do you create world-class educational institutions that are academically rigorous and vocationally relevant? Are business schools the blueprint for institutions of the future, or an educational experiment gone wrong?

234x156mm

http://www.palgrave.com/products/title.aspx?pid=532835 September 2011 12 figures Hardback £26.00

224pp

For many years companies have been investing in enterprise systems and IT initiatives but they are now struggling to achieve the desired results. It takes a long time to make the best of your enterprise systems so businesses must stop looking for the next technology ‘silver bullet’ and instead maximize the value of existing IT investments. September 2011 176pp 7 b/w tables, 24 figures Hardback £26.00

The Learning Curve

978-0-230-34787-8

Oswaldo Lorenzo, Professor of Operations, Business Process Management and Enterprise Systems, IE Business School, Spain, Peter Kawalek, Professor of Information Systems, Manchester Business School, UK, Gastón González, Expertia Consulting Group and Boumediene Ramdani, Senior Lecturer in Management Information Systems, Bristol Business School , UK

234x156mm 978-0-230-29788-3

ebook available from: Amazon Kindle, Dawson ERA, Ebook Library, ebooks.com, Ebrary, Gardners Books, Myilibrary, NetLibrary, Waterstone’s, Palgrave Connect Business & Management Collections, Google eBookstore (UK) http://www.palgrave.com/products/title.aspx?pid=500038

234x156mm

978-0-230-28023-6

http://www.palgrave.com/products/title.aspx?pid=477341

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management and leadership

Simply Seven

IESE BUSINESS COLLECTION

Seven Ways to Create a Sustainable Internet Business Erik Schlie, Professor and Associate Dean, IE Business School, Spain, Jörg Rheinboldt, Managing Director, M-10 and Niko Waesche, Independent Consultant

Simply Seven is a practical guide to Internet business for students, entrepreneurs and executives. The book presents a practical blueprint created to get entrepreneurs and executives started on finding the right Internet business model for their web site.

The Palgrave Macmillan IESE Business Collection is designed to provide authoritative insights and comprehensive advice on specific management topics. The books are based on rigorous research produced by IESE Business School professors, covering new concepts within traditional management areas (Strategy, Leadership, Managerial Economics, etc.) as well as emerging areas of enquiry. The collection seeks to broaden the knowledge of the business field through the ongoing release of titles, with a humanistic focus in mind.

Global Trends Facing up to a Changing World Adrian Done, Assistant Professor - Production, Technology, Operations, IESE Business School, University of Navarra, Spain

October 2011 208pp 234x156mm 5 b/w tables, 7 figures and 7 b/w illustrations Hardback £26.00 978-0-230-30817-6

Looks at the bigger picture, and the future trends that are going to affect the global business world over the next few years. The author analyzes traditional themes such as technology and sustainability but also takes into consideration the effects of developments in other areas such as health, education and demographics October 2011 304pp 7 b/w tables and 21 figures Hardback £26.00

234x156mm 978-0-230-28486-9

Management Ethics Placing Ethics at the Core of Good Management Domènec Melé, Professor and Chairman, Department of Business Ethics, IESE Business School, University of Navarra, Spain

The recent financial crisis has awakened a renewed sensibility to ethics in business and management, and an increasing interest in a better understanding of how ethics and economics are intertwined. Managers and executives must understand not just the moral value of ethical behaviour, but also how this can strengthen and benefit the organization. November 2011 192pp 14 figures and 2 b/w tables Hardback £26.00

234x156mm 978-0-230-24630-0

http://www.palgrave.com/products/title.aspx?pid=398613

The Future of Leadership Development Corporate Needs and the Role of Business Schools Edited by Jordi Canals, Dean and Professor of Economics and Strategic Management, IESE Business School, University of Navarra,Spain

The current financial crisis highlights the need to rethink business leadership and the role of business schools in helping firms develop the leaders of the future. This book brings together the perspectives of deans of top international business schools, and the views of CEOs and senior business leaders. December 2010 344pp 10 figures and 8 b/w tables Hardback £27.00

234x156mm 978-0-230-27928-5

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management and leadership INSEAD BUSINESS PRESS INSEAD and Palgrave Macmillan Publishers have partnered for a series of management books under the imprint INSEAD Business Press. Our ambition is to provide corporate leaders , thoughtful business executives, professionals in consulting firms, and students and management scholars with thought provoking books that combine conceptual rigour with practical and actionable relevance to companies and organizations.

Unveiling Fashion Business, Culture, and Identity in the Most Glamorous Industry Frédéric Godart, Post Doctoral Research Fellow, INSEAD

Proposing a comprehensive account of the global fashion industry this book aims to present fashion as a social and cultural fact. Drawing on six principles from the industry, Godart guides the reader through the economic, social and political arena of the world’s most glamorous industry.

Contents: Introduction / Affirmation: Fashion as a Bridge between Individuals and Society / Convergence: The Centralization of Trends / Autonomy: The Emergence of Styles and their Dynamics / Personalization: Fashion as Craft and Profession / Symbolization: The Power of Brands / Imperialization: The Empire(s) of Fashion April 2012 208pp 6 b/w tables and 2 figures Hardback £26.00

Tricky Coaching

Global Cosmopolitans

Difficult Cases in Leadership Coaching

The Creative Edge of Difference

Edited by Konstantin Korotov, European School of Management and Technology, Germany, Elizabeth Florent-Treacy, INSEAD Global Leadership Centre, Manfred Kets de Vries, Professor of Leadership Development and the Clinical Professor of Leadership Development, INSEAD and Andreas Bernhardt, Program Director and Executive Coach, ESMT, European School of Management and Technology

Bringing together cases written by experienced leadership and executive coaches from all over the world, this project explores the most demanding and challenging situations they have faced in their professional practices. By analyzing and reflecting on the real life case studies the authors show how to deal with these situations in daily life. November 2011 264pp 2 figures Hardback £26.00

234x156mm 978-0-230-28022-9

http://www.palgrave.com/products/title.aspx?pid=477322

The Psychology of Making Better Leaders Manfred Kets de Vries, Konstantin Korotov and Elizabeth Florent-Treacy

This book is a volume of essays on leadership development topics. Drawing upon substantial research the book presents the essential leadership models and equips practitioners with tools for developing executive coaches and working with business leaders.

978-0-230-35835-5

http://www.palgrave.com/products/title.aspx?pid=541013

May 2007 Hardback

416pp £33.00

As globalization creates the need for leaders who transcend national borders, this book provides an insider’s view of what makes them special. This is the first book to present a framework for understanding this fastgrowing and influential group and it provides tools for readers to discover their own inner competitive edge. September 2010 272pp 4 figures Hardback £28.00

234x156mm 978-0-230-23078-1

http://www.palgrave.com/products/title.aspx?pid=363158

Global Latinas Latin America’s Emerging Multinationals Lourdes Casanova, Lecturer in International Business, INSEAD Business School

Coach and Couch

234x156mm

Linda Brimm, Professor Emeritus of Organizational Behaviour, INSEAD, France

Foreign Direct Investment from emerging economies reached $130 billion in 2005, the highest level ever recorded. The number of multinationals from emerging economies in the global Fortune 500 has increased from 19 in 1990 to 47 in 2005, with about ten of them coming from Latin America. This book focuses on understanding this new phenomenon. February 2009 Hardback

240pp £30.00

234x156mm 978-0-230-21996-0

http://www.palgrave.com/products/title.aspx?pid=311611

234x156mm 978-0-230-50638-1

http://www.palgrave.com/products/title.aspx?pid=277020

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management and leadership • strategy

The Business Leader’s Health Manual Tips and Strategies for getting to the top and staying there Juliette McGannon, Managing Director, McGannon Institute of Proactive Health (MIPH), and Director of the Health Management Program (HMP), INSEAD and Michael McGannon, Specialist in Preventative Medicine

Many business leaders do not take care of their health. Each chapter of this interactive manual explores an aspect of the health and vitality of the modern business leader, and provides solutions based on up-to-date medical science and more than 20 year’s experience at INSEAD with more than 75,000 corporate executives. May 2009 Hardback

272pp £28.00

234x156mm 978-0-230-21919-9

http://www.palgrave.com/products/title.aspx?pid=309544

Service is Front Stage Positioning Services for Value Advantage James Teboul, Emeritus Professor of Operations Management, INSEAD, France and Singapore

This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Teboul uses this distinction to systematically explore the important issues of the field. September 2006 176pp Hardback £33.00

234x156mm 978-0-230-00660-7

Strategy

21st Century Management Making People Dance in the Thought Economy Mats Lindgren, CEO, Kairos Future

Explores the changing business landscape of the twenty-first century and what it means for organizations. The author presents a new model for how to think about and handle the complex world of business from a managerial and innovative perspective with tips and tools for motivating and engaging your organization, clients and customers. Contents: Introduction / The Thought Economy and the New Knowledge Paradigm / The Five Principles for Winning the Future / Dancing With the Data / Dancing With the Future / Dancing With Ideas / Dancing With the Customers / Dancing With People / Building the Connected Organization July 2012 Hardback

256pp £26.00

234x156mm 978-0-230-29789-0

http://www.palgrave.com/products/title.aspx?pid=503111

Teaching about the Future Peter C Bishop, Associate Professor and Andy Hines, Lecturer / Executive in Residence, both at University of Houston, USA

Trust, Social Relations and Engagement Understanding Customer Behaviour on the Web Donatella Padua, Adjunct Professor of Sociology and of Methods of Analysis of the Complex Society, University for Foreigners of Perugia, Italy; Researcher in Sociology and Scientific Director of Intelligent Positioning Research Centre, UK; She has a Degree in Business Administration from the University ‘La Sapienza’ of Rome, Italy and a PhD in Science of Education

Explains how all institutions have to turn their relationship with stakeholders into a ‘social’ one, which involves designing new Trust and Engagement strategies. A specific indication on how to build and measure value out of these strategies is offered by the innovative ‘Value for Engagement Model’. Contents: List of Tables / List of Figures / Foreword / Acknowledgements / Introduction / PART I: THE INTERNET AGE / Society in the Internet Age / Forms of Aggregation on the Web: Social Networks and Communities / New Models of Social Intelligence / The Internet Organizational Realm / PART II: TRUST AND ENGAGEMENT / Digital Society and Trust / Value for Engagement / Value Creation on the Web: A Vision / PART III: HOW TO GENERATE ENGAGEMENT VIA BUILDING TRUST / The Value for Engagement Model / Value for Engagement Mapping: A Case Study / Conclusion July 2012 240pp 4 b/w tables and 18 diagrams Hardback £65.00

216x138mm 978-0-230-39124-6

http://www.palgrave.com/products/title.aspx?pid=569731

The faculty at the University of Houston’s program in Futures Studies share their comprehensive, integrated approach to preparing foresight professionals and assisting others doing foresight projects. Provides an essential guide to developing classes on the future or even establishing whole degree programs. July 2012 304pp 216x138mm 26 b/w tables, 39 diagrams, 4 graphs, 1 chart and 2 colour illustrations Hardback £65.00 978-0-230-36349-6 http://www.palgrave.com/products/title.aspx?pid=546788

http://www.palgrave.com/products/title.aspx?pid=276132

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strategy

From Battlefield to Boardroom

Exploring Knowledge-Intensive Business Services

Making the Difference through Values Based Leadership

Roberto Grandinetti is Professor of Management at the University of Padova, Italy. His main areas of research are the evolutionary paths of industrial districts, interﬁrm relationships, and relationship marketing. He has published books and articles in journals such as Human Systems Management and Industrial Marketing Management.

ISBN 978-0-230-35859-1

90101

Contents: When a Cold Wind Blew In (The Dilemma of Business Leadership, One for All or All for One?) / The Changing Face of Leadership in the Global Context / Empowerment and Risk as a Source of Competitive Advantage / Culture: an Essential Framework for Output Performance / The Tools of the Trade / You’ve Got to Find What You Love – Engagement Beyond Transaction 9 780230 358591

Printed in Great Britain

Barbara Di Bernardo is Professor of Business Management at the University of Padova, Italy. Her research focuses on the evolution of marketing and creative processes, service economy, and the competitiveness of ﬁrms in the network economy. She has published national and international books and articles.

www.palgrave.com

Edited by Eleonora Di Maria, Roberto Grandinetti, and Barbara Di Bernardo

The global economy is becoming an increasingly turbulent world; this changing context is placing new demands on organizational thinking. This book examines how similar demands have been met by the British military and how these solutions could be utilized by a wider community of practitioners. Eleonora Di Maria is Associate Professor of Business Management at the University of Padova, Italy. Her research focuses on firm innovation, knowledge-intensive business services, internationalization, and business competitiveness. She has published books and articles in journals such as Research Policy, European Planning Studies and European Management Journal.

Exploring Knowledge -Intensive Business Services

This book provides an updated view of knowledge management strategies of knowledge-intensive business services, focusing on how these service firms manage innovation in the framework of the knowledge economy. The authors offer an original analysis of key processes of business services specializing in different activities such as design, professional firms, and information technology. This volume contains rich case studies, surveys, and quantitative economic analysis carried out in Canada, France, Germany, India, Italy, Russia, and Spain. It gathers contributions from respected scholars specializing in knowledge-intensive business services and offers a fresh overview of the dynamics concerning knowledge management in services, with respect to firms embedded in regional innovation systems, metropolitan areas, and clusters.

An updated view of knowledge management strategies of knowledgeintensive business , services (KIBS) by focusing on how those firms manage innovation in their value chains and at the territorial level. Offers an original analysis of key processes of KIBS, specializing in design, professional firms and information technology. May 2012 304pp 216x138mm 5 diagrams, 7 graphs and 52 b/w tables Hardback £65.00 978-0-230-35859-1

234x156mm 978-0-230-29845-3

http://www.palgrave.com/products/title.aspx?pid=541417

Proactive Companies

The House Advantage

How to Anticipate Market Changes

Playing the Odds to Win Big In Business

Leonardo Araújo, Professor of Marketing, Fundação Dom Cabral and Rogério Gava

Why do some companies succeed better than others? It is well known that there are many variables which may impact a company’s performance. The authors present their new model for Market Proactiveness which shows organizations how to anticipate change and respond to it before they are forced to do so, and improve their overall performance. 256pp £30.00

234x156mm 978-0-230-28922-2

Jeffrey Ma, was a member of the MIT blackjack team, which utilized sophisticated card-counting strategies to beat casinos at blackjack worldwide in the mid-1990s, and was the basis for the main character of the book Bringing Down the House

February 2012 Paperback

http://www.palgrave.com/products/title.aspx?pid=490748

http://www.palgrave.com/products/title.aspx?pid=391043

New

‘The structure is good, the referencing is very good...and the breadth and depth of topics is the best in its market in my view.' - Carolyn Richardson, University of Cumbria, UK

Written by a well-respected professor of strategy at one of the world’s leading business schools, Global Strategic Management takes an academically rigorous strategic and managerial approach to global issues, blending theory and practical examples to lend an insight into the impact of globalization on organizations around the world. Contents: PART I: THE PROCESS OF GLOBALISATION / Globalisation of Markets and Competition / Designing a Global Strategy / Designing a Global Organisation / Global Strategic Alliances, M&As and Assessing Countries’ Attractiveness / Entry Strategies / PART II: MANAGING GLOBALLY / Global Marketing / Global Operations / Global Innovation / Cross-cultural Management / Global Human Resource Management / Global Financial Management / PART III: BROAD ISSUES IN GLOBALISATION / Emerging Global Powers / The Social Responsibility of the Global Firm / Global Trends June 2012 504pp 246x189mm 78 colour tables and 126 figures Paperback £39.99 978-0-230-29381-6 http://www.palgrave.com/products/title.aspx?pid=396639

From the genius card counter who inspired the hit film 21 and the worldwide bestseller, Bringing down the House, this intriguing book reveals the mathematical secrets behind Jeff Ma’s success and how to use his techniques to hit the jackpot in business.

Fundacao Dom Cabral Series (FDC)

Philippe Lasserre, Emeritus Professor of Strategy and Asian Business, INSEAD, Singapore

Edited by Eleonora Di Maria, Associate Professor, Roberto Grandinetti, Professor of Business Management and Barbara Di Bernardo, all at University of Padova , Italy

http://www.palgrave.com/products/title.aspx?pid=505074

February 2012 Hardback

3rd edition

Knowledge Management Strategies

Ivan Yardley, MD, Zulu Creative, Andrew Kakabadse, Professor of International Management Development, Cranfield School of Management, Cranfield University, UK and Derrick Neal, Professor, Defence Academy of the United Kingdom

June 2012 192pp 18 figures and 1 b/w table Hardback £26.00

Global Strategic Management

Available as an ebook

272pp £9.99

234x156mm 978-0-230-12063-1

Inspection copy available

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strategy

Happy Customers Everywhere How Your Business Can Profit from the Insights of Positive Psychology

Managing Climate Change Business Risks and Consequences Leadership for Global Sustainability

Bernd Schmitt, Robert D. Calkins Professor International Business, Columbia University, USA; Director, Center on Global Brand Leadership, and CEO of the EX Group with Glenn Van Zutphen

Marketing guru and founder of 'Experiential Marketing' Bernd Schmitt shows companies how to harness the power of happiness to attract and keep a wide array of customers.

May 2012 Hardback

256pp £16.99

234x156mm 978-0-230-11645-0

http://www.palgrave.com/products/title.aspx?pid=530339

Edited by James A.F. Stoner, Professor of Management Systems and Chairholder of Fordham University’s James A.F. Stoner Chair for Global Sustainability and Charles Wankel, Associate Professor of Management at St. John’s University, Peter J. Tobin College of Business, USA

Although the title of this volume and its major focus will be on one major aspect of global sustainability climate change - this volume continues with the overall framing of the series: global sustainability is a multi-faceted, global, multi-generational, economic, social, environmental, and cultural phenomenon and challenge to our species. February 2012 Hardback

Ready For Change? Transition Through Turbulence to Reformation and Transformation

254pp £62.50

216x138mm 978-0-230-11583-5

Global Sustainability Through Business Series Editors: James A.F. Stoner and Charles Wankel http://www.palgrave.com/products/title.aspx?pid=513206

Luxury Strategy in Action Edited by Jonas Hoffmann, Associate Professor of Marketing and Ivan Coste-Manière, Professor of Marketing, both at SKEMA Business School, France

Written by leading experts in Luxury and Fashion Management this exciting book offers a new perspective that challenges the established rules of the luxury and fashion industry. The authors and contributors examine the evolution of luxury strategy and how the luxury industry is being redefined in the twenty-first century. December 2011 224pp 234x156mm 6 b/w tables, 10 b/w photographs and 12 figures Hardback £26.00 978-0-230-35454-8

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections, Amazon Kindle, Gardners Books, Google eBookstore (UK), Waterstone’s http://www.palgrave.com/products/title.aspx?pid=537348

Edited by Cora Lynn Heimer Rathbone, Director of Executive Education, Aston Business School, UK

Aimed at managers and executives wanting insight into how to better drive change at the micro and macro level, Ready for Change? provides guidance in understanding the factors within different business disciplines that enable and disable lasting change through examples of good practice and ‘not so good’ practice within real organizations. April 2012 Hardback

256pp £26.00

234x156mm 978-0-230-34269-9

Published in association with Aston Business School http://www.palgrave.com/products/title.aspx?pid=530805

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strategy

Benefits Realization from Information Technology

Strategic Management and Public Service Performance

Colin Ashurst, Senior Teaching Fellow, Durham Business School, UK

Drawing on the author’s recent and ongoing research this book explores how to build the organizational capability to realise the strategic potential of information technology. It tackles the gap between theory and practice and how to gain wider adoption of successful socio-technical and benefits-driven approaches to investments in IT.

Rhys Andrews, Research Fellow, George Boyne, Professor of Public Sector Management, Cardiff Business School, both at Cardiff University, UK, Jennifer Law, Lecturer, University of Glamorgan, UK and Richard Walker, Professor of Public Management and Policy, University of Hong Kong

Strategic management makes a difference to the performance of public organizations. This book demonstrates that the most appropriate response is ‘it all depends’: on which aspects of strategy content and processes are pursued together, and how these are combined with organizational structure and the technical and institutional environment.

Contents: Introduction / Foundations – Insights from Previous Work / Benefits Realization Capability / Insights into Current Adoption of Benefits-driven Approaches / Succeeding with Benefits Realization / The Challenges of Benefits Realization / Benefits Realization from the IT Portfolio / Building the Capability / Big Picture – the Framework Evolved Through the Research / Practices in Practice - New / Making a Difference – First Steps in a Change Programme / Lessons Learned – Reflections on Research Methods / Looking Ahead – Implications and Opportunities

Contents: Foreword; C.C.Snow / Introduction / Organizational Environments and Performance / Strategy Content and Performance / Strategy Formulation Processes and Performance / Strategy Implementation Processes and Performance / Structure, Strategy and Performance / Environment, Strategy and Performance / Conclusions

November 2011 216pp 21 tables and 8 figures Hardback £65.00

November 2011 232pp 3 figures and 35 b/w tables Hardback £65.00

216x138mm 978-0-230-28959-8

http://www.palgrave.com/products/title.aspx?pid=491116

Merchants of Virtue Herman Miller and the Making of a Sustainable Company Bill Birchard, Writer, Author, and Journalist has been writing books and articles for over 25 years

Company Herman Miller and a band of people determined to make their company a good global citizen. They end up answering one of the critical questions of our time: Is sustainable business sustainable? Can employees in global companies make great products, take care of the environment, benefit society, and make good money – good times and bad? October 2011 Hardback

256pp £18.99

234x156mm 978-0-230-10660-4

http://www.palgrave.com/products/title.aspx?pid=471255

Network Models for Organizations The Flexible Design of 21st Century Companies

216x138mm

Pedro Pablo Ramos, Consultant and Trainer in Deployment Strategic Organization Resources Human Skills; Associate Professor, University of the Basque Country (UPVEHU) and the Business School of University of Deusto, Spain

978-0-230-25242-4

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections http://www.palgrave.com/products/title.aspx?pid=410156

There is a tendency for companies to follow a traditional model and structure without giving much thought to whether this really suits their needs. In today’s knowledge economy, managers must re-evaluate company structures to allow for more efficient and reactive organizations, and also make the most of crucial networking opportunities. October 2011 192pp 44 figures and 4 b/w tables Hardback £26.00

234x156mm 978-0-230-32016-1

http://www.palgrave.com/products/title.aspx?pid=528200

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strategy

Mergers, Acquisitions & Strategic Alliances Understanding the Process

We First

Scenario Thinking

How Brands and Consumers Use Social Media to Build a Better World

Practical Approaches to the Future

'This is the first book to provide thorough descriptions and discussion about Mergers and Acquisitions (M&A) and Strategic Alliances (SA). It is also the first to compare these important strategic alternatives that are the main mode for internationalization. The book is an important addition to the current knowledge, for academic, practitioners and students of business administration and international management.’ Iddo Drori, Professor, Tel-Aviv University, Israel

June 2011 256pp 25 b/w illustrations Hardback £17.99

234x156mm 978-0-230-11026-7

Negotiating Strategically One Versus All Andreas Nikolopoulos, Professor of Conflict Management and Negotiations, Athens Univeristy of Economics and Business, Greece

Negotiation is a key part of daily lives, but learning how to negotiate successfully is a valuable skill. The author provides a tool kit for negotiation, demonstrating new methods and giving practical advice.

Contents: M&A and Strategic Alliances: The Basic Concepts / Economic Arguments and Consequences / Understanding the Processes: Pre-Agreement Issues / The Evaluation Process: Selecting the Type of Arrangement / Choosing the Right Partner / Executing the Transaction / Integration Management

http://www.palgrave.com/products/title.aspx?pid=476606

Mainwaring examines a new practice in which brands aim to earn consumer loyalty and profit, while creating a pillar of sustainable social change. The book assesses how innovative practices answer the pressing issue facing business today: how modern capitalism can satisfy the need for both profit and sustainability.

http://www.palgrave.com/products/title.aspx?pid=490004

Tackles the strategic, financial and procedural aspects of planning and executing mergers, acquisitions and strategic alliances. It also explores the similarities and differences between these various types of transaction and illustrates each with case studies, to help students from final year undergraduate to MBA.

September 2011 344pp 234x156mm 40 b/w line drawings and 25 b/w tables Paperback £39.99 978-0-230-28536-1

George Wright, Professor of Management, Durham Business School, UK and George Cairns, Professor of Management, Royal Melbourne Institute of Technology, Australia

Simon Mainwaring, Founder and CEO of WeFirst

Emanuel Gomes, Lecturer in Strategy and International Business, University of Sheffield, UK, Yaakov Weber, Chair, Strategy and Entrepreneurship Department, College of Management, Israel, Chris Brown, Managing Director of Acquisition Solutions Ltd, UK and Shlomo Yedidia Tarba, Department of Economics and Management, The Open University, Israel

Contents: Introduction / Why we Negotiate and When / Conflict, Power and Negotiation / Forming the Initial Behavior / The Possible Desired Behaviors / The Power Budget / Conditions and Efficiency / Evaluation of Consequences / Ways of Handling a Conflict / Epilogue May 2011 208pp 23 figures and 12 b/w tables Hardback £26.00

Presents new methods in scenario thinking, based on a mix of high-level research and top-level consultancy experience. The authors describe the logical bases of a range of scenario methods and provide detailed ‘road maps’ on how to implement them – together with practical examples of their application. May 2011 192pp 1 b/w table and 23 figures Hardback £27.00

234x156mm 978-0-230-27156-2

http://www.palgrave.com/products/title.aspx?pid=412728

Think Strategically Xavier Gimbert, Business Policy Professor, ESADE Business School, Spain

If you think more strategically than your competitors, your company will win the competitive battle in the mid or long term. This book explains simply and clearly the elements, concepts, analyses and interrelationships that make up this strategic thinking, and shows how to employ it in your business or organization. May 2011 52 figures Hardback

224pp

234x156mm

£26.00

978-0-230-28487-6

http://www.palgrave.com/products/title.aspx?pid=487916

234x156mm 978-0-230-29846-0

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Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

strategy

Business Strategy

Cracking the Carbon Code

Green Growth, Green Profit

An Introduction 3rd edition

The Key to Sustainable Profits in the New Economy

How Green Transformation Boosts Business

David Campbell, Professor of Accounting and Business Ethics, Newcastle University Business School, UK, David Edgar, Professor of Strategy and Business Transformation, Glasgow Caledonian University, UK and George Stonehouse, Professor of Strategic Management and Dean, Edinburgh Napier University Business School, UK

‘This is an extremely well-conceived book. It is concise, clear and straightforward, yet is rigorous in its coverage of the key areas of strategic management. It is well-balanced across strategic analysis, formulation and implementation and makes very good use of case studies and exercises questions. This book really is a breath of fresh air.’ - Emanuel Gomes, Principal Lecturer in Corporate Strategy, Coventry University, UK Business Strategy, third edition, provides an ideal introduction for those approaching strategy for the first time. The authors' user friendly style and innovative pedagogical features ensure students engage more readily with the material, so that complex strategic concepts are grasped quickly and easily. The book is accompanied by free Strategic Planning Software (SPS), a strategy simulation platform where students can evaluate, formulate and implement specific company strategies - bringing the real world of business into the classroom with authentic research and analysisbased activity. Contents: PART I: AN INTRODUCTION TO THE STRATEGIC PROCESS / PART II: INTERNAL ANALYSIS / PART III: EXTERNAL ANALYSIS / PART IV: THE BUSINESS STRATEGY / PART V: STRATEGIC IMPLEMENTATION AND MANAGEMENT / PART VI: CONTEMPORARY ISSUES IN BUSINESS STRATEGY A Full Table of Contents is available at: http://www. palgrave.com/products/title.aspx?pid=307297 April 2011 392pp Paperback £38.99

246x189mm 978-0-230-21858-1

New

Terry Tamminen, Cullman Senior Fellow and Director, Climate Policy Program, New America Foundation and Operating Advisor to Pegasus Capital Advisors Foreword by Governor Arnold Schwarzenegger

Holds critical information that is needed by anyone who wants to understand how to make money from ‘green’ technology and how to avoid investments that will soon suffer from hidden carbon liabilities. Readers will learn to de-code a crucial component of this new economic driver - carbon credits, the world’s first common currency. February 2011 Hardback

192pp £20.99

234x156mm 978-0-230-10950-6

Roland Berger Strategy Consultants GmbH

Green business is here. It is a multi billion business with enormous growth potential, driven by megatrends such as demographic change, climate change and urbanization. It is driving the transformation of existing businesses and changing the way customers and suppliers act, forcing them to rethink their business strategy. November 2010 288pp 47 figures Hardback £27.00

234x156mm 978-0-230-28543-9

http://www.palgrave.com/products/title.aspx?pid=488958

http://www.palgrave.com/products/title.aspx?pid=485488

Customer Experience

Practical Sustainability

Future Trends and Insights Colin Shaw, Founder and CEO, Qaalfa Dibeehi, Chief Operating and Consulting Officer and Steven Walden, Senior Head of Research and Consulting, all at Beyond Philosophy

From Grounded Theory to Emerging Strategies Nasrin R. Khalili, Researcher and Practitioner within the areas of Sustainable Environmental Management System Designs (SEMS), Characterization of the Clean Production Projects, Pollution Prevention and Pollution Control Systems, and Environmental Project Cost Valuations

A structured guideline for development and implementation of business strategies, programs, and models with core sustainability values is then proposed and explicitly discussed, drawing upon management models, tools and techniques proven to be effective in organizational decision-making and prognostication. February 2011 Hardback

280pp £42.00

234x156mm 978-0-230-10452-5

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections http://www.palgrave.com/products/title.aspx?pid=416389

Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share. September 2010 224pp 234x156mm 9 b/w tables, 21 figures and 16 b/w illustrations Hardback £28.00 978-0-230-24781-9 http://www.palgrave.com/products/title.aspx?pid=400961

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strategy • quantitative methods & operational research

Culture and Positioning as Determinants of Strategy Personality and the Business Organization Tony Ellson, University of Cardiff, UK

‘This book deserves widespread reading.’ - Arch Woodside, Professor of Marketing, Carroll School of Management, and Editor-in-Chief, Journal of Business Research March 2004 Hardback

288pp £76.00

216x138mm 978-1-4039-1751-5

ebook available from: Ebook Library, ebooks.com, Myilibrary, NetLibrary, Dawson ERA, Palgrave Connect Business & Management Collections, Ebrary http://www.palgrave.com/products/title.aspx?pid=267872

Journey to Lean Making Operational Change Stick John Drew, McKinsey & Company Manufacturing Practice, Europe, Blair McCallum, Director, McKinsey & Company Production Systems Design Centre and Stefan Roggenhofer, Leader, McKinsey & Company Manufacturing Practice, Europe

In the current climate attention has refocused on lean production. While books have looked at the principles of lean production and techniques, this book from McKinsey & Company, the world's most influential management consultancy, provides a unique approach, which is holistic in nature and argues that lean must be central to the strategy and mindset of the company or organization. It is a most comprehensive book on the tangible and intangible aspects of lean transformation with a complete overview of how organizations should embark upon this arising from the cutting edge work done by the authors with leading companies worldwide. March 2004 Hardback

224pp £39.00

The Competitive Advantage of Nations

Quantitative Methods & Operational Research

Michael E. Porter, Bishop William Lawrence University Professor, Harvard Business School, USA

Essential Quantitative Methods

The Competitive Advantage of Nations is one of the most influential business and management books of all time. Michael Porter’s research identified the fundamental determinants of national competitive advantage in an industry and how they work together to give international advantage. The findings are rich in implications for firms and governments and set the agenda for discussions of global competition. The book was an extraordinary achievement and had a profound effect upon management, policy-makers and academics worldwide. The core ideas of the book remain very relevant today and this edition includes the original text in full with a new introduction by the author, which reviews the key themes and issues of the book in the light of subsequent developments. This book represents one of the very few must buys in business and management.

For Business, Management and Finance 5th edition

Contents: Preface / Introduction to 1998 Edition / The Need for a New Paradigm / PART 1: FOUNDATIONS / The Competitive Advantage of Firms in Global Industries / Determinants of National Competitive Advantage / The Dynamics of National Advantage / PART 2: INDUSTRIES / Four Studies in National Competitive Advantage / National Competitive Advantage in Services / PART 3: NATIONS / Patterns of National Competitive Advantage: The Early Postwar Years / Emerging Nations in the 1970s and 1980s / Shifting National Advantage / The Competitive Development of National Economies / PART 4: IMPLICATIONS / Company Strategy / Government Policy / National Agendas / Epilogue / Appendices

A great value, student-friendly introduction to quantitative methods. The book covers the essentials, whilst also appealing to more advanced students. Focused on problem-solving in a real business context, with plenty of pedagogical features and real world examples, students are guided through the subject clearly and methodically.

April 1998 Hardback

896pp £33.00

234x156mm 978-0-333-73642-5

http://www.palgrave.com/products/title.aspx?pid=258755

Les Oakshott, Associate Fellow , Warwick Business School, University of Warwick, UK

‘A beautifully produced text. This new edition must surely be one of the most friendly and effective offerings in the field. Seriously impressive.’ - Jim Freeman, University of Manchester, UK

Contents: Preface / Notes / Acknowledgements / PART I: MATHEMATICAL APPLICATIONS / Revision Mathematics / Keeping up with Change: Index Numbers / PART II: COLLECTING & INTERPRETING DATA / Collecting Data: Surveys and Samples / Finding Patterns in Data: Charts and Tables / Making Sense of Data: Averages and Measures of Spread / PART III: PROBABILITY & STATISTICS / Taking a Chance: Probability / The Shape of Data: Probability Distributions / Interpreting with Confidence: Analysis of Sample Data / Checking Ideas: Testing a Hypothesis / Cause and Effect: Correlation and Regression / PART IV: DECISION MAKING TECHNIQUES / How to Make Good Decisions / Choosing Wisely: Investment Appraisal / Forecasting: Time Series Analysis / Making the Most of Things: Linear Programming / Planning Large Projects: Network Analysis / Appendices / Index February 2012 Paperback

512pp £37.99

246x189mm 978-0-230-30266-2

http://www.palgrave.com/products/title.aspx?pid=507965

234x156mm 978-1-4039-1307-4

http://www.palgrave.com/products/title.aspx?pid=267358

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

quantitative methods & operational research

Quantitative Methods

Economic Forecasting and Policy

for Business, Management and Finance 3rd edition

2nd edition Nicolas Carnot, Head, International Economic Synthesis Department, Forecasting Directorate, French Ministry of Finances, France, Vincent Koen, Principal Economist, Organisation for Economic Co-operation and Development (OECD), France and Bruno Tissot, Senior Economist, Bank for International Settlements, Switzerland

Louise Swift and Sally Piff, both at University of East Anglia, UK

‘This is one of the best statistics textbooks I’ve read.The way this book combines statistical theory with real data (using SPSS) is excellent.’ - John Simister, Management Department, Birkbeck College, University of London, UK Quantitative Methods is a comprehensive guide to the techniques any student of business or finance is likely to need. The authors’ coaching, learningby-doing approach, coupled with the text’s clear structural outline makes essential mathematical skills far less daunting. Contents: PART I: ESSENTIAL MATHS / Numbers and Symbols / Simplifying Expressions / Solving Problems / Modelling Using Straight Lines / PART II: MORE MATHS / Some Special Equations / Modelling Using Curves / Rates of Change / PART III: DESCRIBING DATA / Pictures of Data / Summarising Data / PART IV: PROBABILITY / Measuring Uncertainty / Numerical Outcomes / Continuous Numerical Outcomes / Some More Probability Distributions / PART V: STATISTICS / Estimation / Testing Hypotheses / Correlation & Regression / Comparing Two Populations / Nonparametric Methods / Categorical Data / Forecasting / Statistics in Practice / PART VI: BUSINESS MODELLING / Linear Programming Models / Planning Projects / Models for Inventory Control / Time and Money / Decision Making / Simulating Reality / Controlling Quality / STATISTICAL TABLES / Cumulative Binomial Probabilities / Cumulative Standard Normal Probabilities / Percentage Points of the Standard Normal Distribution / Random Digits / Percentage Points of the t Distribution / Percentage Points of the x2 Distribution

Economic Forecasting and Policy provides a comprehensive overview of macroeconomic forecasting. The focus is first on a wide range of theories as well as empirical methods: business cycle analysis, time series methods, macroeconomic models, medium and long-run projections, fiscal and financial forecasts, and sectoral forecasting. July 2011 520pp 30 b/w tables and37 graphs Hardback £65.00 Paperback £30.00

234x156mm 978-0-230-24321-7 978-0-230-24322-4

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Economics & Finance Collections http://www.palgrave.com/products/title.aspx?pid=394746

The Practice of Statistics for Business and Economics 3rd edition David S. Moore, George P. McCabe, Bruce Craig, all at Purdue University, USA, Layth Alwan, University of Wisconsin-Milwaukee, USA and William M. Duckworth, Creighton University, USA

This successful text immerses students in the course immediately, involving them in practical, statisticssupported business decision making from the outset. Using real data to provide a context for tackling modern business problems, it introduces a range of core ideas early including data production and interpretation. Contents: PART I: DATA / Examining Distributions / Examining Relationships / Producing Data / PART II: PROBABILITY AND INFERENCE / Probability and Sampling Distributions / Probability Theory / Introduction to Inference / Inference for Distributions / Inference for Proportions / PART III: TOPICS IN INFERENCE / Inference for Two-Way Tables / Inference for Regression / Multiple Regression / Statistics for Quality: Control and Capability / Time Series Forecasting / One-Way Analysis of Variance / PART IV: OPTIONAL INDIVIDUAL COMPANION CHAPTERS / Two-Way Analysis of Variance / Nonparametric Tests / Logistic Regression May 2011 Hardback

820pp £52.99

240x220mm 978-1-4292-9014-2

Published by W. H. Freeman http://www.palgrave.com/products/title.aspx?pid=527096

March 2010 856pp 246x189mm 50 graphs, 100 colour tables and 50 diagrams Paperback £41.99 978-0-230-21824-6 http://www.palgrave.com/products/title.aspx?pid=301344

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human resource management & employee relations Human Resource Management & Employee Relations

Alternative Work Organisations Edited by Maurizio Atzeni, Lecturer in Human Resource Management, Loughborough University Business School, UK

Current and historical examples in the labour movement worldwide have helped to debunk the myth that workers cannot run production. Workers can take control of factories, reverting many assumptions about property, management, work organization, wages and challenge the almost natural character of capitalist work relations. This volume uses geographically and historically diverse examples to analyze the challenges and questions that alternative forms of work present to those involved. Contents: List of Tables / List of Figures / Preface/ Acknowledgements / Notes on Contributors / An Introduction to Theoretical Issues; M.Atzeni / Factory Occupation, Worker Cooperatives and Alternative Production: Lessons from Britain in the 1970s; A.Tuckman / Going Underground: Worker Ownership and Control at Tower Colliery; R.Smith, L.Arthur, M.S.Cato & T.Keenoy / Workers Participation in a Globalized Market, Reflections on and from Mondragon; J.Azkarraga, G.Cheney & A.Udaondo / Democracy and Solidarity: A Study of Venezuelan Cooperatives; C.P.Harnecker / From Managed Employees to Self-Managed Workers: The Transformations of Labour at Argentina’s WorkerRecuperated Enterprises; M.Vieta / Institutional Analysis and Collective Mobilisation in a Comparative Assessment of Two Cooperatives in India; A.Hammer / Self-help Groups in Nairobi: Welfare Strategies or Alternative Work Organizations?; M.Ghielmi / End Notes / Bibliography / Index July 2012 224pp 216x138mm 4 b/w tables, 2 diagrams and 1 map Hardback £65.00 978-0-230-24140-4 http://www.palgrave.com/products/title.aspx?pid=389078

The High Engagement Work Culture Balancing “Me” and “We”

Human Resource Management Theory & Practice 5th edition

David Bowles, International Management Consultant, Speaker and Author in the area of morale and engagement at work and Cary Cooper, Pro Vice Chancellor (External Relations) and Professor of Organizational Psychology and Health, Lancaster University, UK

John Bratton, Professor of Sociology, Thompson Rivers University, Canada and Jeff Gold, Professor of Organisational Learning, Leeds Business School, Leeds Metropolitan University, UK

The 2008 crisis set off a systemic panic which almost engulfed the world's financial system. Through a lens of sustainability this book examines how organizations can explore a new business culture today. Drawing from real-life examples and new ideas Bowles and Cooper discuss how organizations can move from 'me' to 'we'. Contents: The Crash: What Happened and Why Did It Happen? / A Benefit of the Crash: More Focus on Culture and Engagement at Work / Ego at Work: The Common Thread Between The Crash and Low Engagement / Balancing ‘Me’ and ‘We’: Building a Sustainable, High Engagement, Work Culture / Case Studies for the High Engagement Culture: / BMW Group and Whole Foods Market / Why All This Matters So Much, and Where We Go From Here June 2012 Hardback

192pp £26.00

234x156mm 978-0-230-30449-9

http://www.palgrave.com/products/title.aspx?pid=521908

The People Solutions Sourcebook 2nd edition Neil Thompson, Independent Trainer, Consultant and Director of Avenue Consulting Ltd., UK; Professor of Social Work, Liverpool Hope University, UK

An entirely revamped edition that provides a practical kit of ideas, methods and approaches to support all direct work with people - from service users and patients to employees and colleagues. Introducing over eighty techniques and spanning a wealth of professional settings, it is another quality text from an author with a proven pedigree. June 2012 304pp 14 b/w line drawings Paperback £15.99

University of Ulster, UK

'This is undoubtedly a very well established and highly regarded HRM text. The new edition brings a freshness and vitality to the study of HRM.’ - Ciara Nolan,

This book is a well-established critical textbook. Structured around the lifecycle of an employee, it presents an academic study of HRM alongside practical, ‘real-life’ content. Now in their fifteenth year of writing together, Bratton and Gold continue to provide an accessible yet rigorous and comprehensive analysis of contemporary human resource management. This book features two brand new chapters on Organisational Culture in HRM and Leadership and Management Development, as well as interviews with HR gurus supported by online videos, to further engage students. Contents: The Nature of Contemporary HRM / Corporate Strategy and Strategic HRM / Human Resource Management and Performance / Work and Work Systems / Organizational Culture and HRM / Workforce Planning and Talent Management / Recruiting and Selecting Employees / Performance Management and Appraisal / Reward Management / Learning and Human Resource Development / Leadership and Management Development / Employee Relations and Involvement / Health and Safety Management / Industrial Relations / International Human Resource Management / Recession, Sustainability, Trust: the Crisis of HRM

216x138mm

May 2012 672pp 246x189mm 76 figures, 34 colour tables and 78 colour photographss Paperback £43.99 978-0-230-58056-5

978-0-230-29147-8

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human resource management & employee relations

Human Resource Management in a Global Context

Well-Being and Work

Are Bad Jobs Inevitable?

Towards a Balanced Agenda

Trends, Determinants and Responses to Job Quality in the Twenty-First Century

A Critical Approach Robin Kramar, Professor of Human Resource Management, Australian Catholic University, Australia and Jawad Syed, Senior Lecturer in Human Resource Management and Industrial Relations, Kent Business School, University of Kent, UK

‘I really like the critical, contextual and contemporary feel of the book. These three characteristics make the book an appealing choice.’ - Mustafa Ozbilgin, Brunel University, UK and University of Paris Dauphine, France Written by an international team of contributors and edited by highly respected scholars, this introductory text presents a global, critical and up-to-date view of HRM. Using examples and case studies from around the world, it covers the basic principles, whilst exposing students to real-world issues facing managers on a daily basis. Contents: Introduction / PART I: THE HRM ARENA / Contextualising HRM / A Critical Perspective on Strategic HRM / HRM in Contemporary Transnational Companies / Diversity Management / HRM and Ethics / PART II: HRM IN PRACTICE / Human Resource Planning / Job and Work Design / Recruitment and Selection / Performance Management / Reward Management / Training, Development and Learning / PART III: HRM AND CONTEMPORARY ISSUES / Change Management and HRM / HRM, Productivity and Employee Involvement / Work Life Balance in the 21st Century / Managing Human Resources and Quality / HRM in Small to Medium Enterprises / Conclusion January 2012 480pp 246x189mm 32 colour tables and 24 figures Paperback £39.99 978-0-230-25153-3 http://www.palgrave.com/products/title.aspx?pid=398383

Philip Dewe, Professor of Organizational Psychology, Birkbeck, University London, UK and Cary Cooper, Pro Vice Chancellor (External Relations) and Professor of Organizational Psychology and Health, Lancaster University, UK

This book looks at the causes of stress in the modern work-place, and offers practical advice for managers on how to combat stress in their employees, and put in place strategies for developing a healthy workplace. March 2012 16 b/w tables Hardback

208pp

234x156mm

£26.00

978-0-230-24352-1

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The Talented Manager 67 Gems of Business Wisdom Adrian Furnham, Professor of Psychology, University College London, UK

Edited by Chris Warhurst, Professor, University of Sydney Business School, Australia, Françoise Carré, Research Director, Center for Social Policy & Global Studies, University of Massachusetts, USA, Patricia Findlay, Professor of Work and Employment Relations, University of Strathclyde, UK and Chris Tilly, Professor of Urban Planning and Director, University of California, USA

An edited book in the Critical Perspectives on Work and Employment Series that is associated with the annual International Labour Process Conference, it focuses on job quality: debates, developments, issues and trends; workplace practice andinterventions. February 2012 Paperback

280pp £31.99

234x156mm 978-0-230-33691-9

Critical Perspectives on Work and Employment Series Series Editors: Iren Grugulis, Caroline Lloyd, Chris Smith, Chris Warhurst http://www.palgrave.com/products/title.aspx?pid=526102

In this new collection of articles on talent acquisition and retention, Adrian Furnham, author of The Elephant in the Boardroom, offers an engaging and witty look into the world of the talented manager. Based on solid research this book offers a substantial introduction to the importance of talent in the workplace. February 2012 256pp 3 figures and 3 tables Paperback £18.99

234x156mm 978-0-230-36974-0

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human resource management & employee relations

Lessons on Profiting from Diversity

Stress in Turbulent Times Ashley Weinberg, Directorate of Psychology, University of Salford and Cary Cooper, Pro Vice Chancellor (External Relations) and Professor of Organizational Psychology and Health, Lancaster University, UK

Edited by Gloria Moss, Senior Lecturer, Buckinghamshire New University, UK

Shows the strong business case for diversity and the deleterious effects of not allowing diversity to take root in organizations by providing a fascinating insight into the case for gender diversity in the professional services, marketing and digital arenas, and the way in which a diversity mindset can be fostered in organizations. Contents: Introduction and Overview; G.Moss / PART I: DIVERSITY IN GENERAL / Diversity and Webdesign; G.Moss / PART II: AGE / Age and Grey Entrepreneurship; L.Watkins-Mathys / Digital Communications and Older Groups: An Anglo-French Comparison; H.Mullen, G.Moss & C.Wulf / PART III: PERSONALITY / Adapting Communications Styles to the Needs of the Market; H.Buchanan / PART IV: GENDER / Transforming a White, Masculine Organisational Culture; I.Dodds / Maximising the Effectiveness of Advertising for Female Markets; T.Jordan / Breaking the Glass Ceiling in the Professional Services Sector: Insights into the Legal, Accountancy, dDesign and IT Sectors; G.Moss / Profiting from Diversity in the Banking Sector; I.Maque, A.Becuwe, I.Prim-Allaz & A.Garnier / PART V: DISABILITY / Deaf People in the Workplace; M.Hersh January 2012 296pp 26 b/w tables and 7 figures Hardback £65.00

Stress is undoubtedly one of the major workrelated illness and is even more likely in times of economic uncertainty and downturn. The authors assess the psychological challenges created by instability and uncertainty and provide a survival toolkit that shows the reader how to combat stress in their own lives. December 2011 168pp 234x156mm Hardback £20.00 978-0-230-23560-1 http://www.palgrave.com/products/title.aspx?pid=371518

Changing Female Identities Decisions and Dilemmas in the Workplace Alicia E. Kaufmann, Academic Director, University of Alcala de Henares, Spain

216x138mm 978-0-230-25020-8

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Changing Female Identities explores the influence of parental figures, the roles that women use as their models, the diverse feelings that arise as a result of family mandates and emotions in relation to cooperation or competition among siblings.

Diversity, Ethnicity, Migration and Work International Perspectives Geraldine Healy, Professor of Employment Relations, Queen Mary, University of London, UK and Franklin Oikelome, Lecturer in Human Resource Management, University of Hull, UK

Providing a comprehensive picture of diversity, ethnicity, and migration in the health sector this book analyzes the key themes of career and career structures, social processes, segregation, racism and sexism at international, national and local levels. Contents: Working in the Health Services - Troubles, Issues, Migration and Ethnicity / The Health Service Labour Market - An International Perspective / Diversity, Ethnicity, Migration and Health in the UK and USA / Diversity, Ethnicity, Migration and Health in a Developing Country - The Case of Nigeria / International Medical Graduates - Working in a Two Tier System / Gendered Differences in Medical Careers of International Medical Graduates and UK and US Medical Graduates / Working in Health Care - the Importance of Social Processes / International and Local Equality and Diversity Networks in Health / Diversity Policies Across National Boundaries: How Health Service Organisations in the Global North are Responding to Exclusion October 2011 384pp 45 b/w tables and 1 figure Hardback £60.00

216x138mm 978-0-230-25218-9

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Contents: The Road to Senior Management / Money as a Hidden Means of Dependency in Women / Dilemmas in the Transition to Top Management / Executive Coaching and Empowerment for Women / Future Trends for the Information Society / Situation of Women in Europe November 2011 192 pp Hardback £60.00

216x138mm 978-0-230-29284-0

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human resource management & employee relations

Human Resource Development

Foundations, Process, Context 3rd edition

Theory and Practice

Stephen Gibb, Lecturer, Department of Human Resource Management, University of Strathclyde, UK

'This book provides a comprehensive guide to what HRD is, the influences that shape it and the methods for implementation, and it discusses the key issues surrounding the application and design of HRD strategies in a clear and concise manner. A very important core text for those interested in how to consider and to apply learning in the workplace.’ - David Banner, Westminster University,UK This latest edition of Human Resource Development provides a complete and integrated introduction to the processes, practices and perspectives of HRD in the workplace from a theory and practice perspective. Various aspects of HRD at work are explored through case studies; encouraging the student to link the practicalities of HRD with academic analysis.

Edited by Jeff Gold, Professor of Organisational Learning, Rick Holden, Principal Lecturer in Human Resource Develpment, Jim Stewart, Professor of Human Resource Development, all at Leeds Business School, Leeds Metropolitan University, UK, Julie Beardwell, Head of Corporate Development, De Montfort University, UK and Paul Iles, Professor of Human Resource Development, Salford Business School, UK

A comprehensive and critical evaluation of the theory and practice of HRD. Ideally suited for undergraduates, it guides students through key contemporary topics. Written by a team of leading academic experts and packed with learning activities and real world examples, it is essential reading for any student studying a module in HRD. November 2009 504pp 246x189mm 66 b/w tables and 34 diagrams Paperback £39.99 978-0-230-21687-7

Narratives of Dignity and Resistance Jan Ch Karlsson, Professor of Sociology, Karlstad University, Sweden

People need dignity and autonomy at work. If they are denied this, there will be a strong tendency to resist working conditions and misbehave at work. This book presents and analyzes stories about people’s resistance in working life that make us reflect upon how employees are treated at work and consequences thereof. October 2011 Hardback

232pp £65.00

216x138mm 978-0-230-29679-4

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections http://www.palgrave.com/products/title.aspx?pid=502227

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What’s Next?

Contents: Introduction to Human Resource Development / PART I: PROCESS / HRD Needs: People, Work and Organisations / Designing for HRD: Principle and Applications / Managing Workplace HRD in Action / HRD Quality: Reviewing and Evaluating / HRD and Theory / PART II: PRACTICES / HRD Strategies: Systems, Roles and Outcomes / Development Partnerships: Coaching and Mentoring / Learning in Groups / Technology Change and HRD / HRD Provider Organisations / PART III: PERSPECTIVES / Workplace HRD and Public Policy / Knowledge Management and Communities of Practice / Diversity Themes and HRD / Strategic HRD / Looking Ahead October 2011 456pp 12 b/w line drawings Paperback £36.99

Organizational Misbehaviour in the Workplace

How Professionals Are Refusing Retirement Dona Roche-Tarry, Managing Partner, Board Services, CTPartners (UK) Ltd and Dale Roche-Lebrec, Freelance Writer

Studies the steps taken by a group of professionals from the Boomer generation as they move from a linear career path into an uncharted stage somewhere between middle age and old age, a continued professional life and traditional retirement. What is next for those professionals who do not want to take a back seat at retirement age?

246x189mm 978-0-230-24710-9

http://www.palgrave.com/products/title.aspx?pid=394943

October 2011 Hardback

216pp £26.00

234x156mm 978-0-230-29125-6

http://www.palgrave.com/products/title.aspx?pid=493296

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human resource management & employee relations

The Future of Employment Relations

Working for the State Employment Relations in the Public Services

New Paradigms, New Developments Edited by Adrian Wilkinson, Director, Centre for Research on Work, Organisation and Wellbeing and Keith Townsend, Research Fellow, both at Griffith University, Australia

Discussing some fundamental theories and approaches to work and employment relations, and their connection to broader political and societal changes occurring throughout the world, this book contains a series of informed contributions written by prominent leading scholars from across the globe in their respective fields. Contents: The Changing Face of Work and Employment Relations; K.Townsend & A.Wilkinson / PART I: MANAGING PEOPLE IN ORGANISATIONS / High Performance Human Resources; D.Lewin / Gender, Equality, Diversity and a New Industrial Relations Paradigm? G.Kirton / Managing ER across Organisational Boundaries; M.Marchington, K.Hadjivassiliou, R.Martin & A.Cox / Franchises, Organisations and HRM; A.Kellner, K.Townsend & A.Wilkinson / PART II: NEW PERSPECTIVES ON EMPLOYMENT / Untitled; T.M.Welbourne / Developing a Contemporary Approach to Conceptualising Employee Actions; K.Townsend & J.Richards / Employee Looks and Lookism: A New Form of Labour and Employment Discrimination; C.Warhurst, D.Van den Broek, D.Nickson & R.Hall / Trust, HRM and the Employment Relationship; G.Dietz, A.Martins & R.Searle / PART III: EMPLOYMENT RELATIONS AND THE SOCIETY / Workplace Partnership and the Future Trajectory of Employment Relations within Liberal Market Economies; T.Dobbins & T.Dundon / The Global Financial Crisis and Workplace Relations; D.Peetz, A.Frost & S.Le Queux / Sustainability and HRM: A Model and Suggestions for Future Research; I.Ehnert / Corporate Governance Systems and Industrial Relations; C.Brewster, M.Goergen & G.Wood October 2011 272pp 9 b/w tables and 2 figures Hardback £65.00

216x138mm 978-0-230-24094-0

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Innovations in Stress and Health Susan Cartwright, Professor of Organizational Psychology and Well Being; Director of Centre for Organizational Health and Well Being and Cary Cooper, Pro Vice Chancellor (External Relations) and Professor of Organizational Psychology and Health, both at Lancaster University, UK

Edited by Susan Corby, Professor of Employment Relations, Business School and Graham Symon, Senior Lecturer in HR & OB, both at University of Greenwich, UK

This book examines the impact of public sector reforms and reorganizations on the experiences of the UK public sector’s six million workers and those employed in the private sector but providing public services. Chapters bring long-standing topics up-todate, such as worker representation and reward. October 2011 Hardback

272pp £65.00

216x138mm 978-0-230-27863-9

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections

The costs of stress and ill-health to society are enormous. In recent years, there has been an increasing focus on workplace initiatives to reduce stress and improve individual resilience. This volume brings chief medical officers, leading health professionals and academics to present their views on innovations in the field of stress and health. September 2011 192pp 234x156mm 2 photographs, 8 figures and 2 charts Hardback £26.00 978-0-230-25191-5 http://www.palgrave.com/products/title.aspx?pid=409204

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Great Debates in Employment Law Human Resource Management in Project-Based Organizations The HR Quadriad Framework Karin Bredin, Assistant Professor, Linköping University, Sweden and Jonas Söderlund, Professor, BI Norwegian School of Management, Norway

Presenting findings from research into Sweden’s leading multinationals this book focuses on engineering companies operating in global industries such as pharmaceutical, aerospace, packing systems and automotive. It explores research and practice within the area of HRM focusing on project-based organizations. May 2011 Hardback

256pp £60.00

216x138mm 978-0-230-23190-0

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections

Simon Honeyball, Senior Teaching Fellow, University of Exeter , UK

An engaging introduction to some of the more advanced writing on employment law, designed for a reader with a reasonable grasp of the basic legal principles. The book is illuminated throughout with discussion of the specific issues which reveal the practical significance of different theoretical positions. Contents: The Idea of Employment / The Employment Contract and Theory / The Employment Contract and Practice / Discrimination at Work / Termination of Employment / Collective Aspects of Employment / Human Rights and Employment / The Employment Legal System July 2011 Paperback

240pp £19.99

234x156mm 978-0-230-27840-0

Palgrave Macmillan Great Debates in Law http://www.palgrave.com/products/title.aspx?pid=468470

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human resource management & employee relations

Managing People in a Downturn

People Skills

Adrian Furnham, Professor of Psychology, University College London, UK

A collection of engaging and thought-provoking essays looking at the world of business and management during a recession. Furnham takes a sideways look at some business issues that are often brushed under the carpet and examines recent academic contributions to business literature in an amusing and jargon-free style. May 2011 Paperback

232pp £20.00

234x156mm 978-0-230-29854-5

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Management, Work and Organisations Series

3rd edition Neil Thompson, Independent Trainer and Consultant and Professor of Social Work, Liverpool Hope University, UK

A comprehensive introduction to the diverse field of people skills. Thoroughly updated, it boasts six new chapters with relevance to a wide range of occupations and environments. This book is an essential companion to all students, practitioners and managers across the helping professions. March 2009 Paperback

336pp £20.99

234x156mm 978-0-230-22112-3

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Corporate Psychopaths Organizational Destroyers

This series of textbooks covers the areas of Human Resource Management, Employee Relations, Organisational Behaviour and related Business and Management fields. The series is relevant for a number of business and management courses, including MBA and post-experience courses, specialist Masters and postgraduate diplomas, professional courses, and final year undergraduate courses. For more information on titles in this series visit: www.palgrave.com/business/mwo

Leadership Limits and Possibilities Keith Grint, Professor of Public Leadership & Management, Institute of Governance and Public Management, Warwick Business School, UK January 2005 Paperback

Clive Boddy, Visiting Professor, University of Lincoln

Adrian Furnham, Professor of Psychology, University College London, UK John Taylor, Consultant, UK

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections http://www.palgrave.com/products/title.aspx?pid=487534

February 2011 Hardback

978-0-230-28472-2

234x156mm 978-0-333-96387-6

Identify, Prevent and Manage Negative Behaviour at Work

In a difficult economic climate it is more important than ever to manage bad behaviour in the workplace and minimize the damage negative and destructive employees can have on an organization. This book looks at the problems companies can face but also shows how to resolve these issues and work towards a positive outcome.

216x138mm

192pp £32.99

http://www.palgrave.com/products/title.aspx?pid=264041

Bad Apples

Psychopaths are little understood outside of the criminal image. However, as the recent global financial crisis highlighted, the behaviour of a small group of managers can potentially bring down the entire western system of business. This book investigates who they are, why they do what they do and what the consequences of their presence are. April 2011 208pp 35 b/w tables and 15 diagrams Hardback £63.00

Series Editors: Gibson Burrell and Mick Marchington

320pp £27.00

234x156mm 978-0-230-58474-7

Shortlisted for CMI Management Book of the Year 2011/2012

The Dynamics of Employee Relations 3rd edition Paul Blyton, Professor of Industrial Relations and Industrial Sociology and Peter Turnbull, Professor of Human Resource Management and Labour Relations, both at Cardiff Business School, Cardiff University, UK

The Dynamics of Employee Relations provides a critical assessment of employee relations within contemporary organizations. Written in a lively and readable style, the book captures the essence of working reality within a variety of working environments. April 2004 Paperback

448pp £37.99

234x156mm 978-0-333-94836-1

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human resource management & employee relations • organization studies

The Modernisation of the Public Services and Employee Relations

Strategy and Human Resource Management

Targeted Change

3rd edition Stephen Bach, Professor of Employment Relations, King’s College London, UK and Ian Kessler, Professor of Employment Relations, Said Business School, University of Oxford, UK

‘Employment relations in the public service are distinctive. There have been attempts by successive UK governments to make public services more like the private sector but they retain distinctive features: a largely feminized workforce, a preponderance of professional employment, high union density and management commitment to a ‘good employer’ obligation seen most notably in the pursuit of equality at work. This important book, by the UK’s two premier commentators on public service employment relations, maps this distinctiveness and shows how it has survived through a decade of reform under New Labour. It is essential reading for anyone with an interest in public services and their management, in UK industrial relations and in the history of New Labour in power.’ - Edmund Heery, Professor of Employment Relations, Cardiff University, UK The Modernisation of the Public Services and Employee Relations provides an integrated and up-to-date account of changes in work and employment in the public services. The book examines a range of different sectors focusing on core public services, especially local government, the NHS and the civil service. Contents: Introduction / Restructuring and Modernisation in Context / The Evolution of the Model Employer / Skills and the New Professionalism / Pay and Performance Management / Trust and the Public Service Ethos / Flexibility and Equality / Employee Involvement and Partnership at Work / Conclusions September 2011 224pp 234x156mm 6 b/w line drawings and 6 b/w tables Paperback £29.99 978-0-230-23050-7 http://www.palgrave.com/products/title.aspx?pid=361165

Peter Boxall, Professor of Human Resource Management, University of Auckland, New Zealand and John Purcell, Strategic Academic Adviser, ACAS, and Research Professor, Warwick University, UK

‘This is the way HR should be taught.’ Patrick Wright, Professor of Strategic Human Resources, Cornell University, USA This edition of the market leading text provides an authoratitive yet accessible account of the strategic role of HRM in organizations. Strategy and Human Resource Management offers fully updated chapters and sources whilst retaining the critical approach and strong framework popular with both students and lecturers. Contents: The Goals of Human Resource Management / PART I: CONNECTING STRATEGY AND HUMAN RESOURCE MANAGEMENT / Strategy and the Process of Strategic Management / Strategic HRM: ‘best fit’ or ‘best practice’? / Strategic HRM and Sustained Competitive Advantage / PART II: MANAGING WORK AND PEOPLE: SEARCHING FOR GENERAL PRINCIPLES / Work Systems and the Changing Economics of Production / Managing Employee Voice / Managing Individual Employment Relationships / Linking HR Systems to Organisational Performance / PART III: MANAGING PEOPLE IN DYNAMIC AND COMPLEX BUSINESS CONTEXTS / Human Resource Strategy and the Dynamics of Industrybased Competition / Human Resource Strategy in Multidivisional and Multinational Firms / Conclusions and Implications / Author Index / Subject Index January 2011 408pp 65 b/w line drawings Paperback £36.99

Organization Studies

Police Leadership A Primer for the Individual and the Organization Quinn McCarthy, Police Captain, Tucson Police Department, USA

This volume goes beyond other books on police leadership by exploring the topic from a distinctively police perspective. Based on a leadership model developed specifically for the police leader, the book focuses on behaviour and how that behaviour shapes both the culture and the climate of an organization. Contents: List of Tables / Acknowledgements / Introduction: Another Book About Police Leadership / PART I: THE INDIVIDUAL AS A LEADER / Why We Need a New Approach / ‘Do we want leaders or administrators?’ / Principles of Leadership / ‘Back to the basics works but only if you understand the basics’ / Leadership Styles and The CORE Leadership Model / ‘I tried doing what the books say but it isn’t working. Now what?’ / Competency in Leadership / ‘Trust Me; I know what I am doing.’ / Organizational Climate / ‘It’s okay to make an honest, well-thought out mistake’ / Responsibility / ‘Your people are you’ / Extending Influence / ‘Perception is Reality’ / PART II: THE ORGANIZATION AS A LEADER / Levels, Stages and Interrelationships of Police Leadership / ‘I haven’t changed! I just understand the big picture now’ / Training Leaders / ‘Getting the most out of what precious little time we have’ / Promoting Leaders / ‘Now that promotional list makes sense!’ / PART III: THE LEADERSHIP PRIMER / Learning to Deal with Leadership Failure and Success / ‘How the heck did that happen?’ August 2012 3 b/w tables Hardback

224pp

216x138mm

£65.00

978-1-137-00592-2

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Please use the following ISBN(s) to order all titles in this series: Hardback: 978-1-4039-3597-7 Paperback: 978-1-4039-3598-4

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organization studies

Assembling Health Care Organizations

Group Dynamics & Organizational Culture

Practices, Materialities and Institutions

Effective Work Groups and Organizations

Kajsa Lindberg, Assistant Professor, University of Gothenburg, Sweden, Alexander Styhre, Associate Professor, Department of Project Management, Chalmers University of Technology, Sweden Lars Walter, Assistant Researcher and Project Administrator, Department of Business Administration, University of Gothenburg , Sweden

Assembling Health Care Organizations combines an institutional theory perspective with a materialist view of the technologies, devices, biological specimens, and other material resources mobilized and put to work in health care work. Contents: List of Figures / Preface / PART I: THEORETICAL PERSPECTIVES / Introduction: Organizing Health Care Work in Late Modernity / Organizing Health Care Work: Co-aligning Institutions and Materiality / Organization Studies of Health Care Work: An Overview and Look at the Future / PART II: HEALTH CARE PRACTICES / Coordinating Care Paths: The Patient as a Boundary Object / Standardizing: The Introduction of Evidencebased Methods into Drug Abuse Treatment / Crossing and Constructing Boundaries: A Case of an Infusion Pump / Engaging Material Resources: Nursing Work in Leukaemia Care / PART III: BRIDGING INSTITUTIONAL AND MATERIALITY IN HEALTH CARE / Assembling Health Care Work / Appendix: Research Methods / Bibliography / Index July 2012 2 diagrams Hardback

208 pp

216x138mm

£65.00

978-0-230-30350-8

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Adrian Furnham, Professor of Psychology, University College London, UK and Athena Xenikou, Lecturer in Social Psychology, Aristotle University Thessaloniki, Greece

'An excellent introductory text to organization culture - accessible, researchbased, and engaging for the reader. The authors have managed to fuse a review of research and practice across the diverse areas of organization culture and team working in organizations. This book deserves to be on the shelf of every student in HRM-OB and practicing manager with any remit toward organization change or development. The use of examples and case studies is particularly useful for the reader - this book is a valuable addition to this area.’ Neil Anderson, Professor of HRM and Director of Research (WORC) Work and Organization Research Centre, Brunel University, UK

Metaphor and Dialectic in Managing Diversity Christina Schwabenland, Senior Lecturer, London Metropolitan University, UK

Metaphor and dialectic are modes of thinking that influence the ways in which we identify what we have in common with others, how we differ and how we manage this diversity to achieve organizational goals. This book explores how we can become more aware of these unconscious processes and challenge stereotypes. Contents: Acknowledgements / Re-writing Imagination into Management / ‘All beautiful poetry is an act of resistance’ Introducing Metaphor / Fireworks and Football Crowds: Metaphor as Theory / Listening to Evelyn Glennie: Metaphor as Art / ‘Exchanges with strangers and things alien’ Introducing Dialectic / Polarities, Paralysis and Paradox: Centrifugal Dialectics / Hybridity and Synthesis: Centripetal Dialectics / Cacophony or Polyphony? Concluding Thoughts / Bibliography July 2012 256pp 2 colour illustrations Hardback £65.00

216x138mm 978-0-230-25255-4

Furnham and Xenikou provide an overview of the classic and contemporary theories debated within organizational culture, grounding debates within the context of group dynamics. This psychological focus ties in with OB modules, allowing students to develop their understanding of the psychological processes underpinning organizational life.

http://www.palgrave.com/products/title.aspx?pid=410407

Contents: The Concept of Organizational Culture / Approaches to Organizational Culture / Assessing Organizational Culture: The Qualitative Approaches and the Quantitative Approaches / Theories of Organizational Culture / Leadership and Organizational Culture / Organizational Culture and Performance / Organizational Innovation, Creativity and Culture / Organizational Change and Organizational Culture / Conclusions

Critical Thinking Skills

July 2012 Paperback

208pp £26.99

The latest edition of this bestselling title from Stella Cottrell is out

234x156mm 978-1-4039-8733-4

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now! 978-0-230-28529-3

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organization studies

Organization, Society and Politics An Aristotelian Perspective Kevin Morrell, Reader in Organizational Behaviour, Birmingham Business School, University of Birmingham, UK

This thought-provoking book will appeal to both specialists and newcomers to Aristotle. Specialists will welcome the attention to original texts that underpin many of our ideas on politics, business studies, and other social sciences, whilst newcomers will appreciate the lucid summaries and applications that make Aristotle fascinatingly accessible. Contents: List of Tables and Figures / Preface / Introduction / Organization, Society and Politics / An Aristotelian Perspective / The Politics / The Public Good / The Rhetoric / Talk and Texts / The Nichomachean Ethics / Decision Making and Ethics / The Poetics / Bolshevism to Ballet in Three Steps / What Is ‘Public Interest’?: A Case Study / Where Do We Go From Here? / References July 2012 240pp 2 figures and 4 b/w tables Hardback £65.00

216x138mm 978-0-230-30446-8

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Understanding Organizations in Complex, Emergent and Uncertain Environments Edited by Anabella Davila, Professor of Organization Theory, Tecnologico de Monterrey, Mexico, Marta Elvira, Professor, IESE Business School (Madrid), Spain, Jacobo Ramirez, Assistant Professor and Co-director, Research Chair in European Studies and Laura Zapata-Cantu, Assistant Professor, both at Tecnologico de Monterrey , Mexico

Explores the concept of complexity and analyzes how organizational governance can contribute to environmental sustainability. A common theme in these chapters is that organizations actively engage with their environments. Consequently, organizational responses are partly the result of iterative processes with the environment. Contents: List of Tables / List of Figures / Foreword / Notes on Contributors / Understanding Organizations in Complex, Emergent and Uncertain Environments: An Introduction; A.Davila & M.M.Elvira / PART I: COMPLEX ORGANIZATIONAL ENVIRONMENTS AND GOVERNANCE / How Organizations Engage with External Complexity: A Political Action Perspective; J.Child & S.B.Rodrigues / The Social Dimension of Boards’ Role in better Corporate Governance; C.Ingley, M.Rennie, J.Mueller, D.D.Warrick & L.Erakovic / Promoting Leadership in Governance and Governance in Leadership: Towards a Supportive Research Agenda; L.Erakovic & B.Jackson / SME Adoption of Environmental Management Practices: Four Exploratory Case Studies; R.C.Beckett / PART II: INNOVATION MANAGEMENT AND ENTREPRENEURSHIP IN COMPLEX ENVIRONMENTS / Engaging Small Businesses in Innovation: Building Absorptive Capacity through R&D Clubs; P.K.Couchman & R.C.Beckett / Exploring the Determinants and Dimensionality of SME eCollaboration Trust; L.Burgess, B.Parrish, M.Jones & L.Seritti / Exploring Managerial Perceptions of the Innovation Process in Mexico; D.Maranto, L.García-Calderón & J.Reynoso / The Role of Physical Space and Information Technologies in Knowledge Transfer Processes within SMEs; L.ZapataCantú, J.L.Pineda & D.Lozano / The Motivation and Management of Highly Specialized Creative Employees; H.H.Hein / From Life in Cages to Life in Projects: Metaphors for Moderns; S.Clegg & C.Baumeler July 2012 224pp 13 b/w tables and 6 figures Hardback £65.00

Public Sector Reformation Values-driven Solutions to Fiscal Constraint Ian Chaston, Visiting Professor, Centrum Catolica, Peru; Moustraining Ltd, UK

Reductions in public sector spending mean voters will face a period of austerity, higher taxes and declining availability of public sector services. Prevailing public sector management philosophies are no longer applicable. To optimize future service provision with fewer resources will demand a reformation in organizational thinking and values. Contents: Towards the Inevitable / Societal Values and Expectations / Politicians / The Media / Leadership / Employees / Organisational Values / Vision, Mission and Strategy / Values Gaps / Values Congruency / Translating Vision into Strategy / Objectives, Plans and Implementation / Failure / Possible Futures May 2012 320pp 1 b/w tables and 19 diagrams Hardback £65.00

216x138mm 978-0-230-37934-3

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Theorizing Power Jonathan Hearn, Senior Lecturer in Sociology and Politics, University of Edinburgh, UK

'An excellent book which covers an impressive range of themes, ideas and debates in extremely clear and engaging way. Students will find the book easy to read, enjoyable and stimulating. A major contribution to current debates on ‘power’ within the social sciences.’ - Robert Gibb, Lecturer in Sociology, University of Glasgow, UK

216x138mm

May 2012 256pp 2 b/w tables and 3 figures Paperback £19.99

234x156mm

978-0-230-29002-0

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978-0-230-24657-7

http://www.palgrave.com/products/title.aspx?pid=491213

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organization studies

Dirty Work

Humanitarian Work Psychology

Concepts and Identities Edited by Ruth Simpson, Deputy Head and Professor of Management, Brunel Business School, Natasha Slutskaya, Lecturer in Organization Studies, both at Brunel University, UK, Patricia Lewis, Senior Lecturer in Business Administration, Kent Business School, University of Kent, UK and Heather Höpfl, Professor of Management, University of Essex, UK

This book explores understandings and experiences of ‘dirty work’ – tasks or occupations that are seen as disgusting and degrading. It complicates the ‘clean/dirty’ divide in the context of organizations and work and illustrates some of the complex ways in which dirty work identities are managed. April 2012 288pp 216x138mm 1 b/w table, 2 figures and 5 b/w photographs Hardback £55.00 978-0-230-27713-7

Identity Studies in the Social Sciences Series Editors: Margaret Wetherell and Valerie Hey http://www.palgrave.com/products/title.aspx?pid=416029

Edited by Stuart C. Carr, Professor of Psychology, Massey University, New Zealand, Malcolm MacLachlan, Associate Professor, Trinity College Dublin, Republic of Ireland and Adrian Furnham, Professor of Psychology, University College London, UK

Contextualizing Humanitarian work in history, justice, methods and professional ethics, this book articulates process skills for transformational partnerships between diverse organizations, motivating education, organizational learning and selecting the disaster workforce. Contents: Notes on Contributors / An Introduction to Humanitarian Work Psychology S.C.Carr, J.M.De Guzman, S.Eltyeb, A.Furnham, M.MacLachlan, L.Marai & E.McAuliffe / The Evolution of Industrial and Organizational Psychology; W.Reichman & M.O’Neill Berry / Justice at Work; A.Furnham / Facilitating the Process of Globally Distributed Development-Focused Research Teams; I.McWha, S.C.Carr & M.MacLachlan / From Humanitarian to Humanistic Work Psychology: The Morality of Business; J.Lefkowitz / The New Diplomacies and Humanitarian Work Psychology; R.Saner & L.Yiu / Motivating the Teacher Workforce in Uganda; C.Tumwebaze & M.MacLachlan / Quo Vadis Interviews in Practice – Demand; S.C.Carr / Quo Vadis Interviews in Practice – Supply; S.C.Carr / Personnel Psychology for Disaster Response and Recovery; E.C.W.Ng, S.M.P.Chan & C.H.Hui / Women, Work and Poverty: Reflections on Research for Social Change; V.E.Schein / Online Volunteers and SmartAid; S.G.Atkins & L.F.Thompson / Building Digital Bridges: The Digital Divide and Humanitarian Work Psychology’s Online Networks and Communities; A.Gloss, S.Glavey & J.Godbout / The Importance of Trust to the Funding of Humanitarian Work; C.D.B.Burt / Attributions for and the Perceived Effects of Poverty in East Africa: A Study from Uganda; P.Baguma & A.Furnham April 2012 288 pp 216x138mm 14 b/w tables, 10 diagrams and 1 figure Hardback £70.00 978-0-230-27545-4 http://www.palgrave.com/products/title.aspx?pid=417300

Knowledge Transfer in Higher Education Collaboration in the Arts and Humanities Lisa Mooney Smith, Director of Research, University of Lincoln, UK

A presentation of four years of close observation of research and knowledge transfer practices in a university. It attempts to contextualize knowledge transfer within the arts and humanities, as well as situate learning about the reception and adoption of it by the individual scholar and the organization in which they operate. December 2011 256pp 3 figures Hardback £65.00

216x138mm 978-0-230-27872-1

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections http://www.palgrave.com/products/title.aspx?pid=471781

The Reform of Health Care Shaping, Adapting and Resisting Policy Developments Edited by Helen Dickinson, Lecturer and Russell Mannion, Professor of Health Systems, both at University of Birmingham, UK

This book examines how healthcare organizations shape, adapt and resist developments in healthcare policy and practice. This is an international text bringing together contributions from around the globe and covers a wide range of different discussions in relation to the policy/practice gap. December 2011 264pp 12 b/w tables and 4 figures Hardback £65.00

216x138mm 978-0-230-29793-7

Organizational Behaviour in Health Care Series Editor: Annabelle L. Mark ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections

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organization studies

The Illusion of Management Control

Doing the Right Thing

Stories to Tell Your Students

The Importance of Wellbeing in the Workplace

Transforming toward Organizational Growth

A Systems Theoretical Approach to Managerial Technologies Edited by Niels Thygesen, Associate Professor, Copenhagen Business School, Denmark

This book shows how a system theoretical concept of technology helps us to understand the paradoxes of control. It describes a phenomenon which shows regularity that is unexpected against the background of received knowledge within management studies. It presents a series of cases which touch upon a range of technologies within the public sector. Contents: PART I: THE (SELF-) MANAGEMENT OF THE EMPLOYEE / Cash, Codes and Complexity: New Adventures in the Public Management of Pay Scales / Information and other Bodily Functions / PART II: THE (SELF-) MANAGEMENT OF THE CITIZEN / Hybrid Inclusion - Multiple Inclusion Mechanisms in the Modernised Organisation of Danish Welfare Services / Citizens Contracts as a Tricky Steering Media / ‘Watching the market’ – Visual Representations of Financial Economy in Advertisements / PART III: THE STRATEGIFICATION OF THE PUBLIC ORGANIZATION / Structural Couplings Between Organizations and Function Systems / The Polyphonic Effects of Technological Changes in Public Sector Organizations / The Time of Money, Soziale Systeme / Market as a Political Future / Epilogue December 2011 264pp 26 figures and 12 b/w tables Hardback £67.50

Edited by Joan Marques, Director of the BBA Program and Assistant Professor, Satinder Dhiman, Professor of Management and Accounting and Associate Dean of Business and MBA Program Chair, both at Woodbury University, USA and Jerry Biberman, Professor of Management, University of Scranton, USA

Theo Theobald, International Business Author, currently working with some of the UK’s leading public sector bodies on issues of leadership and Cary Cooper, Pro Vice Chancellor (External Relations) and Professor of Organizational Psychology and Health, Lancaster University, UK

A common metaphor for modern life is ‘keep the plates spinning’, but it is becoming increasingly hard to balance professional and private lives, and this takes its toll. The authors examine the working relationship between the organization and employee, and establish new ways that managers can broker a better deal for all concerned.

This non-traditional, OB-oriented book is designed to provide teachers in Organizational Behaviour and management courses, as well as corporate workshops, with a highly effective way to address important issues in modern-days’ management and organizational behavior-related issues.

November 2011 200pp Paperback £18.99

November 2011 224pp Hardback £42.50

234x156mm 978-0-230-29844-6

234x156mm 978-0-230-11678-8

http://www.palgrave.com/products/title.aspx?pid=505061

ebook available from: Palgrave Connect Business & Management Collections

Shut Up & Listen

http://www.palgrave.com/products/title.aspx?pid=523893

Communication with Impact Theo Theobald, International Business Author, currently working with some of the UK’s leading public sector bodies on issues of leadership and Cary Cooper, Pro Vice Chancellor (External Relations) and Professor of Organizational Psychology and Health, Lancaster University, UK

216x138mm 978-0-230-27294-1

http://www.palgrave.com/products/title.aspx?pid=415341

Tackles the nuts and bolts of communication at work in a no-nonsense way with startling honesty and practical tips. For all those who struggle to make themselves heard in the business world. November 2011 232pp Paperback £18.99

234x156mm 978-0-230-31427-6

http://www.palgrave.com/products/title.aspx?pid=526364

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organization studies

The Production of Seriousness

Managing Challenging Clients

Women’s Work, Men’s Cultures

The Metaphysics of Economic Reason

Building Effective Relationships with Difficult Customers

Overcoming Resistance and Changing Organizational Cultures

Claes Gustafsson, Professor Emeritus, Department of Industrial Management, Royal Institute of Technology Stockholm, Sweden

This book is about the roots of managerial rationality. A theoretical base, founded on the concept of ‘memetics’ is developed in order to explain human thinking and human reason as products of cultural evolution. Cultural change and development are explained by simple, value-driven memetic mechanisms like ‘ritualization’ and ‘extremization’. Contents: PART I: TRUTH AND THE SELF-EVIDENT / The Bottomless Swamp of Social Science / Scientists / The Wall of Self-Evidence / Messages and the Feeling of Truth / PART II: PRACTICAL REASON / Work and Pleasure / Work as Activity / A Theory of Instrumental Action / Rational Common Sense / PART III: THE ELEMENTARY FORMS OF THE TRUTH EXPERIENCE / Will and Animistic Thinking / Totemic Thinking / Magic Thinking / Compelling Reason / Particular Reasoning / PART IV: THE RELATIVISTIC BASIS OF UNDERSTANDING / Nature and Human Reality / Culture / On Genetics and Memetics / Imitation and Assimilation / PART V: THE STRUCTURAL DYNAMICS OF SOCIAL THINKING / Socio-Genetic Dimensions of Perception / Memetic Dynamics / The Inevitability of Extremism / Production of Value / Homo Garrulus / PART VI: THE RELATIVISTIC PERSPECTIVE / Relativistic Method / The Collapse of Modernism / Cartesian Anxiety November 2011 240pp 2 b/w tables Hardback £65.00

216x138mm 978-0-230-35488-3

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections http://www.palgrave.com/products/title.aspx?pid=537846

Aryanne Oade, Director, Oade Associates Limited

Sarah Rutherford, Director, Rutherford Associates

Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you’ll lose business or take a reputational hit if you don’t do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.

Corporate diversity programs often fail because of resistance in workplace culture. The author sets out an approach to real change by analyzing the role of organizational cultures in marginalizing women workers. Based on academic research, case studies and interviews, the author presents a new model for changing organisational culture

October 2011 Hardback

September 2011 272pp Hardback £26.00

192pp £26.00

234x156mm 978-0-230-23842-8

http://www.palgrave.com/products/title.aspx?pid=381703

Where Have All the Senior Women Gone? 9 Critical Job Assignments for Women Leaders

234x156mm 978-0-230-28370-1

Ines Wichert, Consultant, Writer and Speaker

Essential career guidance for corporate women with talent and ambition and advice for HR leaders on managing a diverse workforce; it sets out nine job assignments that every woman should have on her CV in order to lay the way for promotion and progression and insights into the lessons learned by the top senior women (and men) in business. September 2011 248pp Hardback £26.00

234x156mm 978-0-230-30129-0

http://www.palgrave.com/products/title.aspx?pid=510009

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organization studies

Managing Organizational Change Process, Social Construction and Dialogue Muayyad Jabri, Associate Professor, School of Business, Economics and Public Policy, University of New England , Australia

‘This is quite an amazing book. It is organized around and teaches very current perspectives on organizational change, such as communication, discourse and dialog, which have not previously found their way into textbooks. It is intellectually sophisticated – it would be a wonderful manual for academics who want to learn current thinking about managing change. Yet it also conveys its ideas clearly and presents multiple examples that can help both advanced students and practitioners learn about and gain skill in implementing key elements of change. It should provide an singularly helpful resource to academics, students and practitioners.’ - Jean Bartunek, Boston College, USA Managing Organisational Change describes change as a socially constructed process, reinforced by the interactions of employees at all levels. The book emphasizes the fact that change is an on-going phenomenon, not an event that will soon be over once the consultants have left, but a permanent feature of an adaptable organization.

The Theory and Practice of Change Management

Critical Concepts in Management and Organization Studies

3rd edition

Key Terms and Concepts Peter Stokes, Professor of Sustainable Management, Chester Business School, University of Chester, UK

John Hayes, Professor of Management Studies, Leeds University Business School, UK

‘This book provides an excellent overview of the complex field of change management. Relevant theories are clearly explained and closely linked to practical examples and exercises. Thoroughly recommended.’ - Katie Truss, Director of the Centre for Research in Employment, Skills and Society; Professor of Leadership, HRM and Organization, Faculty of Business and Law, Kingston University, UK A core textbook for all modules in change management, John Hayes examines and applies all of the key theories of change to organizational settings. Diagnostic tools and immersive learning exercises enable students to identify change and experience various outcomes based on real-world scenarios. February 2010 496pp 246x189mm 128 colour tables and 25 figures Paperback £42.99 978-0-230-21069-1 http://www.palgrave.com/products/title.aspx?pid=299891

‘This book will give newcomers an insight into the language of critical management studies, as well as suggesting how to follow up on concepts. It will be equally useful to those of us who have been around for a time but have never cracked some of our colleagues’ codes.’ - David Sims, City University, UK Critical Concepts in Management and Organization Studies provides an accessible introduction to the key themes of critical management studies. An ideal companion for students studying critical management and organizations, it breaks down the complex language, concepts and philosophical underpinnings defining critical management studies. May 2011 Paperback

208pp £19.99

216x138mm 978-0-230-01974-4

The Palgrave Critical Management Studies Series Series Editors: Hugh Wilmott, Alessia Contu, Bill Cooke, Campbell Jones and Irena Grugulis http://www.palgrave.com/products/title.aspx?pid=276705

Contents: Defining Change / Thinking the Foundation for Managing Change / Understanding the Role of the Change Agent / Diagnosing Change: Methods and Approaches / Making Sense of Change: Process and Narrations / Selecting Modes and Styles of Intervention / Constructing Change Through Communication / Designing Empowerment: Principles and Practice / Managing Organisational Resistance / Constructing Change Through Storytelling and Narratives / Managing Change and the Alignment of Identities / Leading and Managing Change Through Dialogue and Inquiry January 2012 320pp 234x177mm 56 b/w line drawings, 4 b/w tables and 1 b/w photograph Paperback £29.99 978-0-230-24408-5 http://www.palgrave.com/products/title.aspx?pid=391139

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organization studies

Well-being

Retail Work

Work & Organizational Behaviour

Productivity and Happiness at Work Ivan Robertson, Managing Director, Robertson Cooper and Cary Cooper, Pro Vice Chancellor (External Relations) and Professor of Organizational Psychology and Health, Lancaster University, UK

High levels of well-being at work is good for the employee and the organization. It means lower sickness-absence levels, better retention and more satisfied customers. People with higher levels of well-being live longer, have happier lives and are easier to work with. This book shows how to improve well-being in your organization. April 2011 240pp 23 figures and 23 tables Hardback £27.00

234x156mm 978-0-230-24995-0

Selected as a Best Book of 2011 by the Center for Optimal Adult Development (COAD) ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Gardners Books, Myilibrary, NetLibrary, Waterstone’s, Palgrave Connect Business & Management Collections, Amazon Kindle, Google eBookstore (UK) http://www.palgrave.com/products/title.aspx?pid=407174

Edited by Irena Grugulis, Professor of Employment Studies, Durham University Business School, UK and Ödül Bozkurt, Lecturer, Lancaster University School of Management, UK

Understanding the Workplace 2nd Edition

'This volume argues convincingly for our attention: stressing the significance of skills and skilling, emphasizing the diversity of ‘shop work’ and addressing the corporate policies behind retail work practices. I thoroughly recommend it.’ - Michelle Lowe, Professor of Retail Management, University of Surrey, UK

John Bratton, Professor of Sociology, Thompson Rivers University, Canada, Peter Sawchuk, Assistant Professor, Department of Sociology & Equity Studies in Education, University of Toronto, Canada, Carolyn Forshaw, Communications Consultant, Militza Callinan, Lecturer in Organisational Behaviour and Human Resource Management, Leeds University Business School, UK and Martin Corbett, Senior Lecturer, Warwick Business School, Warwick University, UK

Internationally renowned experts assess the role of retail work in modern industrial economies in Retail Work. Chapters are arranged thematically to capture four aspects of retail work: the nature of work and the shop floor; work across the supply chain and the wider productive system; the skills used in retailing; and workers as a collectivity.

This fully-updated core text for undergraduate and MBA students taking intro courses in organizational behaviour presents both psychological and sociological perspectives in a critical yet accessible way. The second edition includes a new chapter on organizational culture, many recent global examples, and excellent pedagogy/online support.

March 2011 17 b/w tables Paperback

Contents: PART I: WORK AND ORGANIZATIONAL BEHAVIOUR / Capitalism and Organizational Behaviour / The Social Nature of Work / Studying Work and Organizations / PART II: INDIVIDUALS AND WORK / Personality and Identity / Perception and Emotion / Learning and Innovation / Motivation at Work / Gender, Race, Disability and Class / PART III: GROUPS AND SOCIAL INTERACTION / Groups and Teams / PART IV: ORGANIZATIONAL CHANGE, PROCESSES AND PERFORMANCE / Organizational Design / Technology in Work Organizations / Organizational Culture / Leadership and Change / Communications / Decision Making and Ethics / Power, Politics and Conflict / Human Resource Management

336pp

234x156mm

£32.99

978-0-230-28357-2

Critical Perspectives on Work and Employment Series Editors: Iren Grugulis, Caroline Lloyd, Chris Smith, Chris Warhurst http://www.palgrave.com/products/title.aspx?pid=484054

March 2010 560pp c.60 photographs Paperback £42.99

276x216mm 978-0-230-23061-3

http://www.palgrave.com/products/title.aspx?pid=336235

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organization studies

Industrial Organizational Psychology Understanding the Workplace 3rd edition

Management & Organization

Competitive Supply Chains

A Critical Text 3rd edition

A Value-Based Management Perspective Stephen Linstead, Professor of Critical Management, Department of Management Studies, University of York, UK, Liz Fulop, Professor of Management, Griffith University, Australia and Simon Lilley, Professor of Information and Organisation, University of Leicester, UK

Paul Levy, University of Akron, USA

This acclaimed text introduces students to the psychological factors active in the workplace, including the psychology of the workforce, employee health and well-being, organizational behaviour, motivation, human resources, and various dynamics of work interaction. September 2009 528pp Hardback £49.99

276x217mm 978-0-230-27960-5

Published by Worth Publishers http://www.palgrave.com/products/title.aspx?pid=474518

Managing Knowledge Work and Innovation 2nd edition Sue Newell, Professor, Bentley College, Boston, USA, Maxine Robertson, Professor of Innovation, Knowledge and Organising, Faculty of Business, Environment and Society, Coventry University, UK, Harry Scarbrough, Professor, Jacky Swan, Professor of Organizational Behaviour, both at Warwick Business School, University of Warwick, UK

Ideal for advanced undergraduate students who want to challenge the preconceptions of the subject area. Case studies in each chapter encourage students to engage critically with the subject and the text has been thoroughly updated to incorporate cutting-edge research and redesigned with a new layout and pedagogy. January 2009 Paperback

880pp £42.99

246x189mm 978-0-230-52221-3

http://www.palgrave.com/products/title.aspx?pid=279065

Enver Yücesan, Professor of Operations Management, INSEAD, France

This book emphasizes three key messages; value, alignment and sustainability. The authors believe that SCM is a value enabler with strategic decisions in supply chain design. The text also argues that economic incentives should be designed to ensure the much needed alignment and supply chain design should be viewed as a dynamic process. Contents: List of Figures / List of Tables / Preface / Introduction / Value-Based Management / Value Creation: Dynamic Supply Chain Design / Value Creation: Assessing the Cost-Service Trade-Off / Value Capture: Aligning Supply Chain Partners / Impact of Technology on SCM / Service Supply Chains / Concluding Comments / Appendix / Notes / References July 2007 Hardback

152pp £66.00

216x138mm 978-0-230-51567-3

ebook available from: Palgrave Connect Business & Management Collections, Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary http://www.palgrave.com/products/title.aspx?pid=280179

Thoroughly grounded in an extensive body of international research and analysis, Managing Knowledge Work and Innovation demonstrates that knowledge work depends primarily on the behaviours, attitudes and motivations of those who undertake and manage it and not simply on the implementation of information systems technology. June 2009 288pp 30 tables and 10 graphs Paperback £36.99

234x156mm 978-0-230-52201-5

http://www.palgrave.com/products/title.aspx?pid=279044

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organization studies • marketing &sales

The Realities of Work

Marketing & Sales

3rd edition Mike Noon, Professor of Human Resource Management, School of Business & Management, Queen Mary, University of London, UK and Paul Blyton, Professor of Industrial Relations and Industrial Sociology, Cardiff Business School, Cardiff University, UK

The Realities of Work, 3rd edition provides students with a critical and sociological approach to the examination of the experience of work, taking the perspective of the employee. This edition is fully updated, including coverage of topical issues such as emotion work, skill change, work-life balance, representation and discrimination. Contents: Preface / Exploring the Realities of Work / The Changing Context of Work / The Meaning of Work / Time and Work / Work Skills / Work Routines and Skill Change / Emotion Work / Knowledge and Work / Survival Strategies and Work / Unfair Discrimination at Work / Representation at Work / Hidden Work / Life and Work / Conclusion / Bibliography / Index November 2006 448pp Paperback £35.99

246x189mm 978-1-4039-9493-6

http://www.palgrave.com/products/title.aspx?pid=271532

Empathetic Marketing

Market-Driven Management Strategic and Operational Marketing 3rd edition

How to Satisfy the 6 Core Emotional Needs of Your Customers Mark Ingwer, Founder and Managing Partner of an international market research firm, Insight Consulting Group. His consulting work has been featured in Business Week, New York Times, Crain’s, Brandweek, Chicago Tribune, Chicago Sun-Times, Admap, Bloomberg Markets, Product Management Today, Marketing News, and Advertising Age;formerly Adjunct Professor, Northwestern Kellogg School of Management, USA

With a revised understanding of the science and philosophy behind human needs, businesses will be better equipped to provide long-term satisfaction for their customers. Mark uncovers a framework that will help businesses identify human needs and incorporate this perspective into strategy, and then focuses each chapter on a specific emotional need. Contents: Introduction / PART I: A VITAL NEEDS BASED APPROACH / The Business of Meeting Vital Needs / The Shift: Working Toward a Vital Needs-Based Approach / PART II: THE VITAL NEEDS / Self-Expression / Belonging / Recognition / Control / Care / Growth / Epilogue June 2012 Hardback

256pp £22.50

234x156mm 978-0-230-34027-5

http://www.palgrave.com/products/title.aspx?pid=545060

Jean-Jacques Lambin, Professor, Universita degli studi di Milano-Bicocca, Italy; Professor Emeritus, Universite Catholique de Louvain, Belgium and Isabelle Schuiling, Associate Professor, School of Management, Universite Catholique de Louvain, Belgium

‘An excellent and truly international textbook that integrates the latest research on marketing strategy and derives clear implications for practice. It offers a well-researched yet readable access to key tools, concepts and theories.’ - Christian Pinson, Emeritus Professor of Marketing, INSEAD In response to the increasing complexity of markets, this book challenges the traditional, functional role of marketing departments, integrating both the strategic and operational dimensions. It offers international cases, considerable online resources, and is ideal for MBAs and postgraduate and undergraduate students of marketing. Contents: The Marketing Concept / The Market Orientation Concept / The Impact of Globalization / Emerging Values and Issues / Customers’ Needs Analysis / The Customer Purchase Behaviour / Measuring Customers’ Response / Needs Analysis Through Market Segmentation / Market Attractiveness Analysis / Company Competitiveness Analysis May 2012 624pp 246x189mm 20 b/w line drawings and 20 b/w tables Paperback £42.99 978-0-230-27602-4 http://www.palgrave.com/products/title.aspx?pid=388800

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marketing &sales

Marketing Management

The Art of the Pitch

Strategic International Marketing

A Value-Creation Process 2nd edition

Persuasion and Presentation Skills that Win Business

An Advanced Perspective

Peter Coughter, President of Coughter & Company consulting firm, which consults with leading advertising agencies around the world. He is also a partner in Big Image Graphics and former President of Siddall, Matus & Coughter, a successful advertising and public relations firm; Professor, VCU Brandcenter, Virginia Commonwealth University, USA

Alain Jolibert, Universite Pierre Mendes, France, Hans Mühlbacher, Leopold Franzens University, Austria, Laurent Flores and Pierre-Louis Dubois, both at Universite Pantheon-Assas Paris II, France

‘This textbook is a very rich and highly recommendable source for master students to learn in detail about all facets in marketing.’ Bernd Skiera, University of Frankfurt, Germany Marketing Management offers comprehensive coverage of both strategic and operational marketing issues using contemporary, global examples. It demonstrates clearly how marketing processes can contribute to the creation of value for the stakeholders of every business organization as well as for the organization itself. Contents: PART I / Creating Value / Strategic Management and Marketing / Strategic Positioning Step 1 / Strategic Positioning Step 2 / Strategic Positioning Step 3 / Strategic Positioning Step 4 / Strategic Branding / Marketing Intelligence / PART II / Product Management / Customer Relationship Management / Advertising / Other Forms of Communication / PART III / Distribution Management / Sales Management / Direct Marketing / Merchandising and Logistics / Promotion / Pricing Decisions May 2012 488pp 276x216mm 30 b/w tables and 20 b/w line drawings Paperback £42.99 978-0-230-24095-7 http://www.palgrave.com/products/title.aspx?pid=329070

Through an engaging and humorous narrative, Peter Coughter presents the tools he designed to help advertising and marketing professionals develop persuasive presentations that deliver business. Readers will learn how to develop skills to create the perfect presentation. Contents: Foreword / White Spaces /How we Connect / The Power of Emotion / How to Be / The Thin Line / Thoughtfulness / The Way we Say Things / It's More Important to be Passionate About the Work / You Gotta be You / Before You Do Anything / Death by Deck / Organizing the Presentation / Rehearse, Rehearse, Rehearse / Own It / Getting Started / What They See is What You Get / Humor Vs. Jokes / Punctuation / You Never Know / Standing Up January 2012 256pp 6pp illustrations Hardback £18.99

234x156mm 978-0-230-12051-8

http://www.palgrave.com/products/title.aspx?pid=529297

Edited by T. C. Melewar, Professor of Marketing and Strategy and Suraksha Gupta, Lecturer, both at Brunel University, UK

Strategic International Marketing collates the most recent ideas, trends and original research in the theory and practice of global marketing strategy and tactics. Straightforward language and illustrative case studies feature throughout this text from the leading thinkers in the international marketing field. Contents: Introduction; T.C.Melewar & S.Gupta / International Branding: Creating Global Brand Equity Through Language; J.C.Usunier & J.Shaner / Globalization; S.Onkvisit & J.J.Shaw / Setting Prices for Global Markets; R.Mohd Roslin / Managerial Challenges in Setting Prices: Price-quality Cues, Role of the Sales Force and Global Issues; J.Hari / Managing Brands with Retailers: An International Perspective; M.Glynn / The Concept of Place in International Strategic Marketing Decisions; E.Kipnis & A.Broderick / International Marketing Communication as the Global Marketing Change Agent; D.E.Schultz / The Adoption of Interactive Digital Television by Advertising Professionals: Exploring an International Marketing Communication Medium; V.Cauberghe & P.De Pelsmacker / Development of the International Human Factor: Internal Marketing and Human Resource Management Perspectives; K.Podnar, A.Kohont & Z.Jančič / An Analysis of the People Dimension in International Marketing; M.R.Czinkota& A.C.Samli / Processes: The Way Forward; K.Lindberg-Repo / Export Market-Oriented Processes and Export Performance: Quadratic and Moderated Relationships; M.J.French & J.W.Cadogan / The Dematerialisation of Marketing in a Global Economy; A.Palmer / Physical Evidence as an Asset in Nation-brand Equity; K.Dinnie / Future Directions in International Marketing: The Decade Ahead; R.Fletcher & T.Chikweche / Closing; R.Fletcher December 2011 336pp Paperback £37.99

246x189mm 978-0-230-58024-4

http://www.palgrave.com/products/title.aspx?pid=336070

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

marketing &sales

PR Today The Authoritative Guide to Public Relations Trevor Morris, Visiting Professor and Simon Goldsworthy, Senior Lecturer in Public Communication, both at Univeristy of Westminster, UK

'If you read just one book on PR, read this. In an industry full of self-important bogus theory and pretension, Morris and Goldsworthy tell it how it really is. Worth more than any number of lectures. Buy it.’ - Francis Ingham, Director General, The Public Relations Consultants Association (PRCA) A comprehensive textbook from an established and high profile author team, which offers full coverage of PR theory and strategies, whilst also giving practical guidance for anyone in a PR role. The broad coverage tackles the tough issues in the industry, and international case studies are used to demonstrate real-world scenarios. Contents: Preface / Acknowledgements / Guided Tour / Understanding PR / PR Ethics / The Make-up of the PR Industry / How to Present a PR Proposal / PR Media Skills / PR Events / PR in the Online World / Internal Communications / Crisis Management / Corporate Social Responsibility / PR and Ethics / PR and the Future / Further Reading / Glossary November 2011 370pp 234x177mm 16 b/w line drawings and 21 b/w tables Paperback £22.99 978-0-230-24009-4 http://www.palgrave.com/products/title.aspx?pid=347522

Consumption Matters

All Eyes East

A Psychological Perspective

Lessons from the Front Lines of Marketing to China’s Youth

Cathrine Jansson-Boyd, Lecturer, Anglia Ruskin University, UK

Can shopping make you happy? How do the things you consume mould your identity? Jansson-Boyd provides an engaging and lively introduction to consumer issues that encompasses shopping, the influence of the media, the environment and more. The book will interest any reader that has questioned how living in a consumer society affects human behaviour. Contents: Introduction / Young Consumers: Are they the Beauty and the Consumer Society the Beast? / Changing Our Identities by Changing Our Possessions / Consuming the Environment / Ethical Consumption / Mirror, Mirror / Consumption as a Means to Happiness / When Shopping Becomes a Burden September 2011 192pp 6 figures Paperback £14.99

216x138mm 978-0-230-20117-0

http://www.palgrave.com/products/title.aspx?pid=285616

Edited by Mary Bergstrom, Founder of Bergstrom Trends

All Eyes East: How Chinese Youth will Revolutionize Global Marketing provides brands looking to capitalize on this new world order with the insight they need to understand and capture the world’s most powerful audience. Bergstrom provides insights into Chinese youth, revealing what makes them unique from their counterparts around the world. April 2012 256pp 17 b/w illustrations Hardback £17.99

Brand Media Strategy Integrated Communications Planning in a Digital Era Antony Young, CEO of Optimedia International Inc,.; Co-author of Profitable Marketing Communications and is a regular analyst and writer on media strategy for Advertising Age

Strategies for an Integrated World

Today, diversity is the default, not the exception. Drawing on interviews with industry leaders and Millward Brown’s vast database of consumer research, this book will be a roadmap to the opportunities and challenges of marketing to the new mainstream in a way that feels natural, respectful, and inclusive. August 2011 256pp 57 b/w illustrations Hardback £18.99

234x156mm 978-0-230-11165-3

http://www.palgrave.com/products/title.aspx?pid=494759

978-0-230-12062-4

http://www.palgrave.com/products/title.aspx?pid=530451

Marketing to the New Majority David Burgos, head of Millward Brown’s Multicultural Practice and Cochair of the ARF’s Multicultural Council and Ola Mobolade, Managing Director of Firefly Millward Brown, the company’s qualitative research division

234x156mm

Today’s sophisticated media landscape offers more tools and platforms, for the savvy marketer than ever before. Media & brand expert Antony Young explores how today’s most innovative marketers are meeting the challenge by employing the latest media tools in ways never before seen to grow their brands, and getting unprecedented results. February 2011 Hardback

256pp £20.99

234x156mm 978-0-230-10474-7

The Advertising Age http://www.palgrave.com/products/title.aspx?pid=417168

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marketing &sales

Beyond Hofstede

Services Marketing

e-marketing

Culture Frameworks for Global Marketing and Management

Text and Cases 3rd edition

Theory and Application

Edited by Cheryl Nakata, Associate Professor, University of Illinois at Chicago, USA

Steve Baron, Professor of Marketing, University of Liverpool Management School, UK, Kim Harris, Professor of Marketing, University of Lincoln Business School, UKand Toni Hilton, Associate Professor of Marketing, Unitec Business School , New Zealand

Hofstede introduced a culture paradigm that has been widely influential in international business. However, its relevance in light of culture’s increasing complexity due to globalization has been questioned. Alternative culture frameworks and perspectives are offered by leading scholars in global marketing and management. July 2009 Hardback

304pp £61.00

216x138mm 978-0-230-20239-9

ebook available from: NetLibrary, Ebrary, ebooks. com, Myilibrary, Dawson ERA, Ebook Library, Palgrave Connect Business & Management Collections http://www.palgrave.com/products/title.aspx?pid=287860

Contemporary Strategic Marketing 2nd edition Ross Brennan, Reader in Marketing, Paul Garneau, Senior Lecturer in Marketing, Lynn Vos, Senior Lecturer in Marketing, all at Middlesex University Business School, UK and Paul Baines, Senior Lecturer in Marketing, Cranfield University, School of Management, UK

An extremely fluent and effective text designed to be a complete resource for single semester modules, this edition has a unique combination of text, case studies. The emphasis is on practicality and the text encourages the student to engage with the debate itself and not just the theory. October 2007 Paperback

488pp £37.99

246x189mm 978-0-230-50720-3

http://www.palgrave.com/products/title.aspx?pid=277205

Marketing is crucial in any industry: for service based organizations it’s absolutely critical. This textbook looks at the issues, models and theories behind services marketing. It is supported by a range of substantial international case studies and offers an insight into the operation of many different service industries. Contents: Introduction / Setting the Context / Service Goals: Use of Metaphors / Service Encounters / Consumer Experiences / Service Design / Internal Marketing / Service Quality and Customer Satisfaction / Relationship Marketing / Service Profitability / Further Research Issues and Conclusion / Case Studies / Index December 2008 376pp Paperback £39.99

246x189mm 978-0-230-52093-6

http://www.palgrave.com/products/title.aspx?pid=278695

Financial Aspects of Marketing Ruth A. Schmidt, Principal Lecturer and Helen Wright formerly Senior Lecturer, both at Department of Retail and Marketing, Manchester Metropolitan Universit, UK

This is a core text for students studying the financial aspects of marketing for the first time. It moves systematically through the subjects covered in the majority of courses, reinforcing learning through a number of pedagogical features including: October 1996 Paperback

320pp £38.99

Stephen Dann, Senior Lecturer in Marketing, Australian National University College of Business & Economics, Australia and Susan Dann, Deputy Head, School of Business, Australian Catholic University, Australia

‘It is an excellent book for marketers eager to learn how to operate and adapt in a constantly changing and technology-dominated marketplace where for the first time in modern history the initiative and the market power rest in the hands of the customer.’ - Efthymios Constantinides, University of Twente, The Netherlands Combining academic rigour and practical application, e-marketing brings together a theoretical framework from academic peer reviewed literature with contemporary developments in internet technology. Considering marketing theory and practice, the text demonstrates how conceptual frameworks can be applied to the e-marketing environment. Contents: PART 1: INTRODUCTION AND OVERVIEW / E-marketing / Marketing and E-marketing in Context / PART 2: E-MARKETING FRAMEWORKS / Consumer Behaviour / Value Creation / Communication of Value / Delivering Value for Benefit / PART 3: E-MARKETING APPLICATIONS / Web 2.0 and Social Media Marketing / Community Online / Mobile Marketplace / Alternative Channels: E-marketing Beyond the Web / PART 4: STRATEGIC ISSUES IN E-MARKETING / Marketing Strategy / Planning for Emerging Markets / Implementation Issues for E-marketing / PART 5: FUTURE DIRECTIONS / Applications for Business and Nonbusiness / Law, Ethics and Society: the Social Impact of E-marketing / Projections and Predictions January 2011 Paperback

496pp £41.99

246x189mm 978-0-230-20396-9

http://www.palgrave.com/products/title.aspx?pid=290218

246x189mm 978-0-333-63782-1

http://www.palgrave.com/products/title.aspx?pid=254442

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

marketing &sales

Sales Management

Crisis and Recovery

A multinational perspective

Theory and Practice 3rd edition

Ethics, Economics and Justice

Edited by Paolo Guenzi, Director of Sales Management Courses and Associate Professor of Corporate Economics and Management, Bocconi University, Italy and Susi Geiger, Senior Lecturer, Quinn School of Business, University College Dublin, Republic of Ireland

Sales Management offers a global perspective on the opportunities and issues facing today’s sales managers. Current textbooks have failed to move beyond the US context; Sales Management provides unique access to European and international experts, with globally relevant case studies. Contents: Sales Management in the 21st Century / PART ONE: FORMULATION OF THE SALES PROGRAM: DEFINING SALES STRATEGIES AND SALES FORCE CULTURE / Managing Change in the Sales Force / Integrating Sales and Marketing / Designing and implementing a Key Account Management Strategy / Delegation of Pricing Authority to Sales People / Customer Relationship Management System Implementation in Sales Organizations / Ethics in Personal Selling & Sales Management / PART TWO: FORMULATION OF THE SALES PROGRAM: DEFINING SALES FORCE INVESTMENT AND STRUCTURE / Sales Planning and Forecasting / Sales Force Organization and Territory Design / Sizing the Sales Force / International Selling / PART THREE: IMPLEMENTATION OF THE SALES PROGRAM: CREATING & DEVELOPING COMPETENCIES / Sales Force Recruitment and Selection / Sales Force Training / PART FOUR: IMPLEMENTATION OF THE SALES PROGRAM: DIRECTING EFFORTS / Team Leadership and Coaching / Sales Control Systems / Sales Force Motivation / Sales Force Compensation / PART FIVE: SALES PEOPLE’S RESPONSES / Salespeople’s SelfManagement: Salespeople’s Knowledge, Emotions and Behaviours / PART SIX: EVALUATION OF THE SALES FORCE / Sales Force Performance and Evaluation January 2011 Paperback

520pp £37.99

246x189mm 978-0-230-24595-2

New

‘A must-have book for students of sales management, lecturers and aspiring sales managers.’ - Peter Williams, Leeds Business School, Leeds Metropolitan University, UK Retaining international scope and a balance between theory and practice, this edition of Bill Donaldson’s highly successful textbook is fully updated throughout, making it the definitive text for undergraduate, postgraduate and MBA students of selling and sales management. May 2007 Paperback

320pp £37.99

246x189mm 978-0-333-99851-9

http://www.palgrave.com/products/title.aspx?pid=266026

Mastering Fashion Marketing Tim Jackson, Principal Lecturer in Marketing and David Shaw, Senior Lecturer in Marketing and Retailing,both at London College of Fashion, UK

This is the first book on the subject that combines contemporary marketing theory with analysis of operational marketing practice within the fashion industry. It contains the views of key practitioners and much original case study material from leading fashion organizations to provide unique insights into the reality of fashion marketing. December 2008 400pp Paperback £19.99

Rowan Williams, Archbishop of Canterbury and Larry Elliott, Economics Editor, The Guardian

During the ongoing global financial crisis, a lack of moral and ethical leadership in society has been exposed. The Most Reverend Rowan Williams, Archbishop of Canterbury and Larry Elliott, The Guardian, bring together their thoughts on the issues of ethics and morality in business, with contributions from leading business figures.Featuring contributions from Robert Skidelsky, Emeritus Professor of Political Economy, University of Warwick; Jon Cruddas, MP for Dagenham & Rainham; Jonathan Rutherford, Professor of Cultural Studies, Middlesex University and Editor of Soundings Journal; Phillip Blond, Director of ResPublica and Research Fellow, NESTA; Adam Lent, Head, Economic and Social Affairs Department, TUC; John Reynolds, Chairman, Church of England Ethical Investment Advisory Group; Andrew Whittaker, General Counsel to the Board, Financial Services Authority; Zac Goldsmith, MP for Richmond Park; and Will Hutton, Executive Vice Chair, The Work Foundation September 2010 256pp Paperback £20.00

234x156mm 978-0-230-25190-8

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Gardners Books, Myilibrary, NetLibrary, Waterstone’s, Amazon Kindle, Palgrave Connect Business & Management Collections, Google eBookstore (UK) http://www.palgrave.com/products/title.aspx?pid=409540

234x156mm 978-1-4039-1902-1

Palgrave Master Series

http://www.palgrave.com/products/title.aspx?pid=371410

Bill Donaldson, Professor of Marketing, Aberdeen Business School, Robert Gordon University, UK

http://www.palgrave.com/products/title.aspx?pid=268032

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marketing &sales • branding

Marketing Financial Services 2nd edition Jillian Farquhar, Professor of Marketing Strategy, University of Bedfordshire, UK and Arthur Meidan, Professor of Marketing, Sheffield University Management School, UK

A comprehensive guide to decision making for students of financial services marketing, or marketers working within the financial services sector. The latest edition is fully and comprehensively revised and updated, with a new structure, many new chapters, a range of international case studies and vignettes and welldeveloped pedagogical features. Contents: Marketing and Financial Services: An Overview / The Financial Services Environment / The Financial Services Customer / Segmenting & Targeting the Financial Services Marketplace / Information for Marketing Financial Services / Relationship Marketing in Financial Services / Building and Sustaining the Financial Services Brand / Creating Value: The Financial Services Product / Pricing and Value in Financial Services / Distributing Financial Services / Communicating in the Marketing of Financial Services / Marketing Strategies in Financial Services May 2010 424pp 246x189mm 40 b/w tables, 30 diagrams and 10 b/w photographs Paperback £38.99 978-0-230-20118-7 http://www.palgrave.com/products/title.aspx?pid=283934

Meta-Luxury

Branding

Brands and the Culture of Excellence

Brand Aesthetics

Manfredi Ricca, Managing Director, Interbrand, Italy and Rebecca Robins, Director, Europe, Interbrand

Gérald Mazzalovo, Teacher, ESSEC, France on their MBA in Luxury Brand Management Contents: List of Figures and Tables / Introduction / PART I: BRAND AESTHETICS: THEORY AND DIRECT APPLICATIONS / Brand Aesthetics: An Oxymoron? / The Relevance of the Concept / Historical Foundations: From Experimental Aesthetics to Postmodernism / Brand Identity / The Chain of Brand Aesthetics / PART II: BRAND AESTHETICS: APPLICATIONS TO LINEAR AESTHETIC EXPRESSIONS / Lines and Forms / The Relevance of Lines in Brand Aesthetic Management / The Semiotic Square of Linearity / Possible Meanings of the Four Lines / Managerial Applications of the SINC© Square / Consumers Preferences for the Four Lines / Conclusion / Bibliography June 2012 240pp 19 b/w tables and 81 figures Hardback £65.00

216x138mm 978-0-230-33673-5

http://www.palgrave.com/products/title.aspx?pid=529790

Written by Ricca and Robins from Interbrand, the world’s leading brand consultancy, Meta-luxury sets out to define the ultimate meaning of true luxury, exploring it as both a culture and business model. The authors examine what is at the heart of true luxury, in conversations with creators of excellence and heads of world-famous and unparalleled brands. Understand the economy of meta-luxury and what it means in terms of culture, mindset and business model. Contents: Foreword / Acknowledgements / About the Book / Introduction / Defining Meta-luxury / Conversation: Renzo Piano / The Pillars of Meta-luxury / Conversation: Dr Michael Scott / Craftsmanship / Conversation: Horacio Pagani / Conversation: Simon Jacomet / Focus / Conversation: Paolo Fazioli / Conversation: Francis Kurkdjian / History / Conversation: Kazumi Murose / Conversation: Francesco Trapani / Rarity / Conversation: Hans Peter Danuser von Platen / The Pillars of Meta-luxury in Summary / The Economy of Meta-luxury / Conversation: Salvatore Accardo / Manifesto / Sources & Bibliography April 2012 Hardback

224pp £26.00

234x156mm 978-0-230-29357-1

http://www.palgrave.com/products/title.aspx?pid=497853

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

branding • retailing

International Place Branding Yearbook 2011

City Branding Theory and Cases

Managing Reputational Risk Frank M. Go, Professor, Rotterdam School of Management, The Netherlands and Robert Govers, Adjunct Associate Professor, Visit Flanders Chair in Tourism Management, Consortium University of Leuven, Belgium

The second annual volume of the International Place Branding Yearbook; this collection looks at the case for applying brand and marketing strategies and to the economic, social, political and cultural development of cities, towns and regions around the world to help them compete in the global, national and local markets. September 2011 272pp Hardback £30.00

Competing in the World’s Toughest Marketplace

The practice of city branding is being adopted by increasing numbers of city authorities around the world and it is having a direct impact on public and private sector practice. The author captures this emerging phenomenon in a way that blends a solid theoretical and conceptual underpinning together with relevant real life cases. December 2010 272pp Hardback £27.00

Robin Lewis, Founder of the Goldman Sachs retail consulting subsidiary, Vantage Marketplace; formerly Vice President and Executive Editor of Women’s Wear Daily and Michael Dart, Head of Private Equity and Strategy, Kurt Salmon Associates

234x156mm 978-0-230-24185-5

ebook available from: Palgrave Connect Business & Management Collections, Gardners Books, Waterstone’s, Amazon Kindle, Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Google eBookstore (UK) http://www.palgrave.com/products/title.aspx?pid=391237

Luxury Fashion Branding Uché Okonkwo, Director & Co-Founder, Luxe E.t.c

Managing Risk and Recovery in a High-Speed World Jonathan R. Copulsky, CMO for Deloitte Consulting Strategy

As the Toyota and Tiger Woods scandals illustrate, brand reputation is more precarious than ever before. True and false information spreads like wildfire in the vast and interconnected social media landscape and even the most venerable brands can be leveled in a flash - by disgruntled customers, competing companies, even internal sources. Jonathan Copulsky shows companies and individuals how to play brand defense in the twenty-first century.  234x156mm 978-0-230-11138-7

This groundbreaking fashion branding and management text brings an analytical business dimension to the marketing and corporate techniques of the luxury fashion goods industry. It will make engaging reading for anyone who wishes to learn about the captivating business of turning functional products into objects of desire. May 2007 Hardback

352pp £33.00

234x156mm 978-0-230-52167-4

http://www.palgrave.com/products/title.aspx?pid=493290

The New Rules of Retail

The authors provide a unique and essential view of the future of the retail industry, arguing that a new business model is necessary in these new times, one based on: Preemptive, precise and perpetual distribution; A neurological customer connection; and total control of the value chain. December 2010 256pp Hardback £16.99

234x156mm 978-0-230-10572-0

http://www.palgrave.com/products/title.aspx?pid=469552

Trends, Tactics, Techniques

Brand Resilience

256pp £17.99

Keith Dinnie, Associate Professor of Business, Temple University, Japan

234x156mm 978-0-230-27953-7

http://www.palgrave.com/products/title.aspx?pid=474488

May 2011 Hardback

Retailing

New

Available as an ebook

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Luxury Online Styles, Systems, Strategies Uché Okonkwo, Director & Co-Founder, Luxe E.t.c

This book focuses on the analysis of the online strategy and development of the luxury industry, tracing the evolution of the Internet from a means of communication to a trade and distribution channel. The author provides a comprehensive evaluation and a critical assessment of the tactics required for the management of luxury brands online. February 2010 384pp 221 colour photographs Hardback £35.00

234x156mm 978-0-230-55536-5

http://www.palgrave.com/products/title.aspx?pid=280809

Web resource available

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retailing • e-commerce

Mastering Fashion Buying & Merchandising Management Tim Jackson, Principal Lecturer in Marketing and David Shaw, Senior Lecturer in Marketing and Retailing, both at London College of Fashion, UK

Covering design, marketing, sourcing, negotiation, range planning, supply chain and stock management, this book clearly integrates current operational practice with theory. This, combined with a thorough explanation of careers, makes it a key text as it provides an important reference source for existing practitioners, as well as being vital for students, new entrants and those seeking a career change into buying and merchandising. November 2000 216pp Paperback £19.99

234x156mm 978-0-333-80165-9

Eco-Standards, Product Labelling and Green Consumerism Magnus Boström, Associate Professor of Sociology and Environmental Lecturer, Södertörn University College, Sweden and Mikael Klintman, Associate Professor, Research Policy Institute, Lund University, Sweden

e-commerce

e-shock 2020 How the Digital Technology Revolution Is Changing Business and All Our Lives Michael De Kare-Silver, Leading Adviser in the digital/e-commerce and mobile arena

As conscientious consumers, we have become overwhelmed with scares over food contamination, climate change, chemical pollution and other environmental and health-related risks. This book explores green and politically engaged consumersim, asking the question: Does green labelling offer ways toward a greener and more democratic society? August 2011 2 figures Paperback

272pp

216x138mm

£19.99

978-0-230-32172-4

What effect have innovations in digital technology had on the way we communicate and work? e-shock 2020 analyzes the developments in digital technology, and what will have the biggest impact on our future lives both at home and at work.

Consumption and Public Life ebook available from: NetLibrary, Myilibrary, ebooks. com, Dawson ERA, Ebook Library, Ebrary http://www.palgrave.com/products/title.aspx?pid=281075

September 2011 168pp Hardback £26.00

234x156mm 978-0-230-30130-6

http://www.palgrave.com/products/title.aspx?pid=510014

Palgrave Master Series http://www.palgrave.com/products/title.aspx?pid=261692

Multinational Retailers and Consumers in China

The Internet and the Law Kevin M. Rogers, Senior Lecturer in Law, University of Hertfordshire, UK

Transferring Organizational Practices from the United Kingdom and Japan

A concise and highly readable account of the legal and regulatory considerations presented by the growth of the Internet, and in particular the areas of e-Commerce, Data Protection and e-Crime.

Jos Gamble, Reader in Asia Pacific Business, Royal Holloway, University of London, UK

This book investigates the transfer of parent country organizational practices by the retailers to their Chinese subsidiaries, providing insights into employment relations in multinational retail firms and changing labour-management systems in China, as well as their impact on consumer culture. July 2011 272pp 216x138mm 23 b/w tables and 11 b/w photographs Hardback £55.00 978-0-230-54552-6

Consumption and Public Life ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections http://www.palgrave.com/products/title.aspx?pid=280226

Contents: Internet Infrastructure / Online Contracting / Distance Selling / Online Payment, Gambling and Taxation / Online Marketing / Jurisdiction and Choice of Law / Data Protection / Freedom of Expression and Defamation / Web 2.0 and Social Networking / Internet Crime and Other Computer-Related Offences / Online Pornography and Cyber-harassment July 2011 Paperback

320pp £25.99

234x156mm 978-0-230-23567-0

http://www.palgrave.com/products/title.aspx?pid=354564

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

e-commerce • international business

E-Business

International Business Paul Beynon-Davies, Professor of Organizational Informatics, Cardiff Business School, Cardiff University, UK

E-Business provides a balanced, holistic overview of the phenomenon of e-business and its role in transforming organizations. It takes a world-wide perspective and discusses the impact of ICT (information and communication technology) within both the private and public sectors. A strong underpinning in systems thinking is used throughout to demonstrate the practical implications of this phenomenon for modern organizations. Each chapter integrates with a model of e-business presented at the start. Chapters are designed as learning units and include spider diagrams, examples, reflective questions, cases and activities. January 2004 Paperback

496pp £41.99

New Mega Trends Implications for our Future Lives Sarwant Singh, Partner of Frost and Sullivan (business research and consulting firm)

Based upon extensive research by one of the world’s largest market research companies and tested on some of the largest Fortune 100 companies, New Mega Trends identifies the ten most important global trends that will redefine our world by 2020. Looking at each of these trends in-depth, Singh not only identifies and evaluates the emerging trends, but also translates these into opportunities for everyday business and personal life. September 2012 208pp Hardback £20.00

234x156mm 978-1-137-00808-4

http://www.palgrave.com/products/title.aspx?pid=577423

246x189mm 978-1-4039-1348-7

http://www.palgrave.com/products/title.aspx?pid=267443

The Convergence of Corporate Governance Edited by Abdul Rasheed, Professor of Strategic Management and International Business, University of Texas, USA and Toru Yoshikawa, Strategic Market Leadership and Health Services Management, Professor Human Resources & Management, DeGroote School of Business, McMaster University, Canada

Takes readers through an in-depth examination of many leading industrialized nations and identifies both the drivers that propel corporations towards convergence and the major impediments that stand in the way of convergence. Also examines many mechanisms of convergence such as governance codes, MNCs, and IPOs. Contents: List of Tables / List of Figures / Notes on Contributors / Convergence of Corporate Governance: Promise and Prospects; A.A.Rasheed & T.Yoshikawa / Reflections on the End of History for Corporate Law; H.Hansmann & R.Kraakman / Does Convergence in Regulation Lead to Convergence in Practice? The Case of Dissident Proxy Contests in Canada; K.A.Bates & D.A.Hennessy / Corporate Governance in Germany: Converging Towards Shareholder Value-Orientation or Not So Much?; A.Tuschke & M.Luber / Corporate Governance in India: Progress, Problems, and Prospects; N.Rajagopalan & Y.Zhang / Corporate Governance Convergence in Japan; C.L.Ahmadjian / Transformation of Corporate Governance in Korea; H.Kim & Ji-H.Lee / Converging Divergence in Corporate Governance in Singapore; L.S.Tsui-Auch / A Decade of Corporate Governance Reforms in Spain (2000-2010); R.GarciaCastro & R.V.Aguilera / Globalization and Corporate Governance Convergence: The Multinational Corporations as a Neglected Agent of Convergence; / K.Sikavica & T.Yoshikawa / Are Codes Fostering Convergence in Corporate Governance? An Institutional Perspective; I.Haxhi & R.V.Aguilera / Why Do Chinese Firms Cross-list in the United States?; M.W.Peng & D.P.Blevins July 2012 288pp 216x138mm 20 b/w tables, 5 diagrams and 2 graphs Hardback £65.00 978-0-230-29746-3 http://www.palgrave.com/products/title.aspx?pid=502393

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international business

The Greening of the Automotive Industry Edited by Giuseppe Calabrese, Senior Researcher, Italian National Research Council

An examination of the greening of the automotive industry by the path dependence of countries and carmakers’ trajectories. Three sources of path dependency can be detected: business models, consumer attitudes, and policy regulations. The automobile is changing and the race towards alternative driving systems has started! Contents: PART I: INNOVATION DESIGN FOR ALTERNATIVE VEHICLES / PART II: TECHNOLOGICAL TRAJECTORIES IN ALTERNATIVE VEHICLES / PART III: SURROUNDING CONDITIONS FOR THE DEVELOPMENT OF ALTERNATIVE VEHICLES A Full Table of Contents is Available at: http://www. palgrave.com/products/title.aspx?pid=550304 July 2012 336pp 216x138mm 38 b/w tables, 15 diagrams, 2 colour illustrations and 18 graphs Hardback £67.50 978-0-230-36909-2

Global Collaboration: Intercultural Experiences and Learning

Sustaining Industrial Competitiveness after the Crisis Lessons from the Automotive Industry Edited by Luciano Ciravegna, Royal Holloway School of Management, UK

Edited by Martine Cardel Gertsen, Research Fellow, Anne-Marie Søderberg, Professor and Mette Zølner, Associate Professor, all at Copenhagen Business School, Denmark

Adopting a multidisciplinary approach and using the case of the automotive industry as a starting point this volume discusses how industrial companies can remain competitive in spite of the current economic downturn.

Offers qualitative studies of collaboration processes conducted in globalizing companies based in Denmark and with subsidiaries in Asia. It addresses the specific contexts of collaboration and studies how people with different cultural backgrounds work together, both face-to-face and in the virtual workplace. Contents: Acknowledgments / Notes on Contributors / Introduction and Overview; M.C.Gertsen, A.M.Søderberg & M.Zølner / PART I: BACKGROUNDS / State of the Art: Cross-cultural Management and Global Collaboration; D.Thomas / Danish National Identity: An Historical Account; U.Østergård / PART II: INTERNATIONAL ASSIGNMENTS AND CULTURAL LEARNING / State of the Art: International Human Resource Management and Cultural Learning; M.Festing / Expatriation: Stories of Intercultural Face-work; M.C.Gertsen & A.M.Søderberg / Knowledge Exchange and Intercultural Learning through Inpatriation: Some Chinese Experiences; M.C.Gertsen & A.M.Søderberg / Short-term International Assignments: A Means of Developing Cultural Sensitivity and Building Networks in a Global Company?; A.M.Søderberg & M.Zølner / PART III: WHEN CORPORATE CULTURES AND PRACTICES TRAVEL / Cultural Translation of Corporate Values; P.d’Iribarne / Reception and Recontextualization of Corporate Values in Subsidiaries; M.C.Gertsen & M.Zølner / Winning Behaviours in East and West: Recontextualizing a Strategic Concept Within a Global Organization; M.C.Gertsen & A.M.Søderberg / Managing ‘in between’: Dilemmas of Expatriate Managers; M.Zølner / PART IV: DIFFERENT FORMS OF COLLABORATION ACROSS BORDERS / / State of the Art: Studying Multicultural Teams; M.Maznevski / Learning from Difference: Born Global SMEs and Their Approaches to Intercultural Collaboration in Asia; M.C.Gertsen / Global Teams: Exploring the Success of a Shared Services Centre in Bangalore; M.C.Gertsen & M.Zølner / Virtual Communication and Collaboration in Global Research and Development Teams: A Case Study of an Indian R&D Hub; A.M.Søderberg / Final Perspectives; M.C.Gertsen, A.M.Søderberg & M.Zølner / Afterword; M.Y.Brannen / Appendix

Contents: List of Tables / List of Figures / Introduction; L.Ciravegna / The Crisis from a Supply Chain Perspective: the Case of the Italian Automotive Supply Chain; F.Zirpoli, A.Stocchetti & E.Scattola / The Toyota Way and the Crisis: a New Industrial Divide; A.Camuffo & D.R.Weber / The Effects of Low-Probability, High-Impact Events on Automotive Supply Chains: Black Swans and the 2011 Earthquake-Tsunami Disaster that Hit Japan; A.E.Coronado Mondragon & C.E.Coronado Mondragon / Chinese FDI in the European Automotive Sector; A.Amighini / Strategies and Performances of European Carmakers in China under the Shadow of the Global Financial Crisis; H.Tan & Q.Ai / From Torino to Detroit; G.Berta & C.Casalino / Electric Cars: is this a Boom or Another False Start?; A.Enriettia & P.P.Patruccoa / Environmental Policies and Lobbying by Automotive Makers in Europe; S.M.Wagner / Opportunities and Challenges for Open Innovation in the Automotive Industry; A.Brem & G.Schuster June 2012 288pp 50 figures and 29 b/w tables Hardback £65.00

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international business

Counter Strategies in Global Markets Edited by Olaf Ploetner, Associate Dean of Executive Education, ESMT, Germany

Developing BRIC markets are changing the business models of traditional western technology leaders. Classic business strategies are no longer suitable for companies attacking abroad whilst defending their market at home. Based on real-life cases, the book evaluates the best new strategies for western companies in technology-based B2B markets. Contents: Introduction / ZPMC, China - The Classical Success Story / On War / Attacking Abroad: No Frills Technology For The Emerging Markets / Products That Can’t Be Copied: Highly Complex Services (HCS) / Corporate Perspectives: Hybrids / Conclusion December 2011 192pp 234x156mm 33 figures and 16 b/w photographs Hardback £26.00 978-0-230-30131-3

Global Elites

Multinationals in China

The Opaque Nature of Transnational Policy Determination

Business Strategy, Technology and Economic Development

Edited by Andrew Kakabadse, Professor of International Management Development, Cranfield School of Management, Cranfield University, UK and Nada Kakabadse, Professor of Management and Business Research, Northampton Business School, UK

Exploring the nature, configuration and influence of global elites, this book examines the impact of elites on transnational policy development and strategically on corporations as board members of PLCs and international joint ventures. Overall, the book provides a balanced view of how our present day elites operate. Contents: From Local Elite to Super Class: Historical Perspective / Global Capitalism Theory and the Emergence of Transnational Elites / Panopticism and Elites / Elites and the Post-industrial Society / A Strategist Without a Plan / The Nature of Chinese Elites / Elitism, Class and the Democratic Deficit: Founding Themes of the American Republic / The Transnational Power Elite / What Elites Can Do For You / How Political Elites have Influenced Ohio and U.S National Politics / Board Directors as Elites in the Context of International Joint Ventures / Entrepreneurs as Elites: How Do They Succeed? / Business Elites in Turkey / A Critical Understanding of Migrant Elites in Europe / Leadership Hubris: Achilles Heel of Success December 2011 368pp 10 b/w tables and 15 figures Hardback £65.00

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Si Zhang, Researcher, and Robert Pearce, Professor, Economics, Henley Business School, both at at University of Reading, UK

Though it’s widely understood that inward foreign direct investment has played a major role in mediating China’s emergence into the international economic system, how and why MNEs have implemented their involvement as part of their global strategy is less well understood. This book explores the nature of the MNE in this era of globalization. Contents: Introduction - China, Multinationals and the Global Economy / Strategic Diversity in the Contemporary Multinational; Roles of Subsidiaries and Laboratories / The Strategic Roles of MNE Subsidiaries and the Position of China in the Global Economy: Integration or Isolation? / Technology Sourcing of Subsidiaries: Differentiation and Dynamism / Subsidiarylevel R&D and Competitive Development in China / Determinants of Location and Roles of MNE Subsidiaries in China / Multinationals in China: a Process of Shared Development? December 2011 168pp 35 b/w tables Hardback £60.00

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international business

Spaces of International Economy and Management

The China-Latin America Axis Emerging Markets and the Future of Globalisation

Launching New Perspectives on Management and Geography Edited by Rolf D. Schlunze, Professor, Nathaniel O. Agola, Lecturer, both at Ritsumeikan University, Japan, William W. Baber, Associate Professor, Department of Business and Economic Development, State of Maryland , USA

A structural overview of the new field of management geography including globalization, embeddedness of MNEs, networking, hybridization, regional economies, technology, acculturation, internationalization, IHRM and implications for management and government. Contents: PART I: DEFINING MANAGEMENT GEOGRAPHY / PART II: SPACES OF INTERNATIONAL ECONOMY / PART III: SPACES OF INTERNATIONAL MANAGEMENT / PART IV: A NEW PERSPECTIVE

Gastón Fornés, University of Bristol, UK and Alan Butt Philip, University of Bath, School of Management, UK

The impressive growth of trade and investments between China and Latin America has attracted the attention of the business world and policy makers. This book analyzes the business of the main players atthe country/ region and company levels in the context of globalization and growing importance of emerging markets in the world economy. Contents: Introduction / Emerging Markets, the Markets of the Future / China-Latin America: The Emerging Markets’ Axis / China-Latin America – Rivals and Partners? / Latin America and China – A Mixed Blessing? / Chinese Dragons Disembarking in Latin America / Multilatinas and the China Challenge / US and European Perspectives / Conclusions

A Full Table of Contents is Available at: http://www. palgrave.com/products/title.aspx?pid=508130

December 2011 200pp 23 figures and 29 b/w tables Hardback £60.00

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December 2011 384pp 216x138mm 61 figures 29 tables and 6 maps Hardback £65.00 978-0-230-30022-4

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Internationalization of Emerging Economies and Firms Edited by Marin Marinov, Professor of Marketing and International Business, University of Gloucestershire, UK and Svetla Marinova, Professor of Marketing and International Business, Faculty of Marketing and International Business, Aalborg University, Denmark

Explores the impact of country and firm specific factors, the role of institutions and governments, the strive for compensation of initial disadvantages and the struggle in finding ways to counterbalance late coming into the international arena in the process of internationalization. November 2011 424pp 57 b/w tables and 29 figures Hardback £65.00

216x138mm 978-0-230-34833-2

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Indian Multinationals The Dynamics of Explosive Growth in a Developing Country Context Amar Nayak, Associate Professor, Xavier Institute of Management, India

Indian firms have grown explosively over the last two decades since India adopted wholesale neo-liberal policies in 1991. Nayak attributes the expansion of these Indian firms and their multinational businesses to the owners’ ability to manoeuvre and mould key agents in the external environment rather than to the internal management of the firm. July 2011 296pp 216x138mm 74 b/w tables, 14 charts and 4 figures Hardback £65.00 978-0-230-29860-6

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international business

Motoring the Future

The Changing Nature of Doing Business in Transition Economies

VW and Toyota Vying for Pole Position

Edited by Marin Marinov, Professor of Marketing and International Business, University of Gloucestershire, UK and Svetla Marinova, Professor of Marketing and International Business, Faculty of Marketing and International Business, Aalborg University, Denmark

Engelbert Wimmer, Management Consultant, PA Consulting Group GmbH

The crisis in the auto industry has resulted in a race between Volkswagen, as challenger, and Toyota, as tattered global market leader. Whether it is theGerman or the Japanese firm that takes pole position, the winner will change the balance of power in the automotive industry and lead the way to the automobiles of the future. November 2011 288pp 22 figures and 6 b/w tables Hardback £26.00

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The Business of Space The Next Frontier of International Competition Louis Brennan, Associate Professor and Research Associate and Alessandra Vecchi, both at Institute for International Integration Studies, Trinity College Dublin, Republic of Ireland

This book looks at the space industry from a business perspective, with a focus on international competition. The space industry traces its origins to the middle of last century as a government/ military domain and the author now looks at the ongoing evolution of space exploration and travel, and projects the future of the industry. June 2011 184pp 11 b/w tables and 48 figures Hardback £26.00

Staying at the pinnacle of the advancing business development of transition economies and the impact of changing business conditions is a challenging task for all firms wanting to do business in them. This book provides insight into the way in which businesses function with a comprehensive overview of the major aspects involved. Contents: Introduction / The Changing Nature of Doing Business in Transition Economies / Grading up or Fading Out? / The Elusive Destiny of ‘Psychic Market Proximity Seeking Subsidiaries’ in Central and Eastern Europe / Globalizing Brands? / Brand Strategies of Western Multinational Corporations in Central and Eastern Europe / Transformation of the Estonian Banking System: From Uncertainty to Stability / Kissing the Frog: The Changing Nature of Doing Business in Romania / Investing in a Transition Economy: Motives and Modes of FDI in Poland / The Changing Investment Climate in South Eastern Europe / EU Enlargement and Inward FDI in Central Europe: An Evolutionary Game Approach / The Changing Russian Economy: Export Channel Strategies of Japanese Companies September 2011 336pp 65 tables and 19 figures Hardback £65.00

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Business for the 21st Century Towards Simplicity and Trust François Dupuy, Chairman and CEP, Mercer Delta, France

Using eighteen new cases this book shows that in the past companies did not manage labour or customers as long as they did not need to. Tougher competition has forced them to recover control using more processes and reporting systems. But the result has been the opposite: the more they rule, the more they lose control. May 2011 Hardback

216pp £60.00

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Perspectives on Rules of Origin Analytical and Policy Insights from the Indian Experience Ram Upendra Das, Research and Information System for Developing Countries (RIS), India and Rajan Sudesh Ratna, Director, Department of Commerce, Government of India

Rules of origin have emerged as one of the most controversial issues in any trade negotiations. This book analyzes the economics of rules of origin in regional trade agreements. It critically evaluates the empirical aspects, providing fresh perspectives on complex policy-negotiations and rules of origin implementation. April 2011 248pp 216x138mm 24 b/w tables, 7 figures and 21 charts Hardback £68.00 978-0-230-21729-4

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international business

Communicating Across Cultures at Work

Communication Across Cultures Edited by Elizabeth Christopher, Adjunct Professor of International and Cross-cultural Management, Macquarie University, Australia

3rd edition Maureen Guirdham, formerly Director, MBA Programme, City University; Head, School of Business, Westminister University, UK

‘This book is a valuable resource for students on an undergraduate or postgraduate business or management degree programme which includes the study of culture and communication in the context of work and/or intercultural communication in the workplace. The up-to-date, real world examples included throughout the book, together with the questions and exercises at the end of each chapter, make the book an appropriate course book for all levels of study at university.’ - Claire Richardson, Aston Business School, UK Examines intercultural communication in the workplace. Firmly grounded in theory, it offers practical suggestions on how people can develop cultural awareness and communication skills to enable greater understanding and appreciation of those from different backgrounds. Fully updated with the latest research, this makes an ideal core text. Contents: Communicating and Diversity at Work / List of Tables and Figures / Preface / Acknowledgements / PART I: CULTURE AND COMMUNICATION AT WORK / Introduction / Cultural Differences at Work / Culture and Communication / How Culture Affects Behaviour / PART II: INTERCULTURAL COMMUNICATION AT WORK / Barriers to Intercultural Communication / Communicating Interculturally / PART III: EXTENSIONS AND APPLICATIONS / Skills for Working Abroad / Culture, Communication and Work Activities / International Intercultural Communication / Appendix: Scoring and Interpretation of Questionnaires / Glossary / Further Reading / Index May 2011 416pp 246x189mm 13 b/w tables and 25 b/w line drawings Paperback £36.99 978-0-230-28369-5

A new textbook exploring communication in international management. Provides a comprehensive overview of the field, summarizing the key theoretical perspectives and introducing students to the multi-cultural ‘big picture’ in which global business operates. Experts provide a wealth of cases and other learning and teaching resources. Contents: PART I: THE FIRST DIMENSION OF COMMUNICATION ACROSS CULTURES: DIFFERENT VOICES / Leading and Motivating Across Cultures / Like and Unlike: Different Communication Styles / Noise and Silence: Verbal and Non-verbal Communication / PART II: THE SECOND DIMENSION: COMMUNICATION AT WORK / The Micro-Environment of Diversity at Work: Gender Factors and Minority Roles in Workplace Communication / ‘I Don’t Like It Here’: Culture Shock and Adjustment / Learning and Teaching Across Cultures / PART III: THE THIRD DIMENSION: GOING GLOBAL / Command and Control: International Negotiations and Alliances / Communication Webs and Organisational Networks / PART IV: THE FOURTH DIMENSION: COMMUNICATION MEDIA / Voices in Cyberspace: Messages by Mass Media / Actions Speak Louder Than Words: Ethical Behaviour, Social Responsibility and Protecting the Environment June 2012 Paperback

488pp £34.99

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Managing Cross-Cultural Communication Principles and Practice Barry Maude, formerly Senior Lecturer, University of Staffordshire, UK

‘Maude has produced a well-written, helpfully organized and practical guide to the multiple challenges of managing cross-cultural communication that skilfully makes the reader aware of the key ideas and issues which need to be grasped in order to function effectively in the modern business environment. His book represents a fresh and engaging approach to its subject and as such deserves to be one of the first ports of call for any student of international business who wishes to come to grips with the cross-cultural dimension of business.’ - David Head, Dean of the Faculty of Business and Law, University of Lincoln, UK An accessible and lively introduction to the management of cross-cultural communication for undergraduate and postgraduate business students. Drawing on the latest research and incorporating the author’s own extensive experience of working in different cultural settings, it addresses the core theory and practice. An essential course companion. Contents: PREFACE / PART I: PRINCIPLES / What is Culture? / Cultural Values in Business and Society / Language Matters / Nonverbal Aspects of Cross-cultural Communication / Prejudice and Stereotypes / PART II: PRACTICE / Expatriate Performance / Cross-cultural Adjustment / Developing Cross-cultural Skills / Communicating across Cultural Distance / Managing and Working in Multicultural Teams / Cross-cultural Meetings and Negotiations / Cross-cultural Interviews and Selection April 2011 392pp 20 b/w line drawings Paperback £34.99

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international business

The Global Business Environment

International Business

Fighting Poverty Together

Meeting the Challenges 3rd edition

Challenges in a Changing World

Rethinking Strategies for Business, Governments, and Civil Society to Reduce Poverty

Janet Morrison, formerly Senior Lecturer and Programme Leader for Undergraduate International Business Degrees, University of Sunderland Business School, UK

'In this excellent edition, Morrison provides a beautifully written, comprehensive introduction to the business environment. Reorganized and updated, the text is now even more accessible, informative and thought provoking. It remains the best available foundation textbook for students studying any aspect of International Business.’ Jennifer Lane Lee, University of Liverpool, UK Offering an accessible and engaging introduction to the business environment this latest edition of Janet Morrison’s highly successful text book explores the economic, political, social, legal, cultural and technological dimensions that affect businesses. Includes new coverage of emerging economies and the 2008 economic crisis Contents: Introduction / PART I: THE BUSINESS IN THE GLOBAL ENVIRONMENT / Introduction to the Business Enterprise / Globalisation and the Business Environment / PART II: ECONOMIES AND MARKETS / National Economies in the Global Environment / International Trade and Global Competition / Strategies for Globalisation / PART III: SOCIETIES IN THE INTERNATIONAL ENVIRONMENT / Cultural and Social Environments / Political Environments / Legal Environments / PART IV: GLOBAL ISSUES AND BUSINESS / Financial Markets / Technology and Innovation / Ecology and Climate Change / Ethics and Corporate Social Responsibility / Conclusions: Globalisation Revisited

Janet Morrison, formerly Senior Lecturer and Programme Leader for Undergraduate International Business Degrees, University of Sunderland Business School, UK

'International business is a complex field and hard to grasp. This book gives an excellent overview and is a 'must-read' for every student in the subject.' - Henk W. Volberda, Rotterdam School of Management, The Netherlands Contents: PART I: THE INTERNATIONAL DIMENSION AND THE ORGANIZATION / Introduction: The Business Enterprise in the International Environment / Perspectives on Globalization / PART II: THE ENVIRONMENT OF INTERNATIONAL BUSINESS / The Economic Environment / The Cultural Environment / The Political and Legal Environment / PART III: COMPETING IN THE GLOBAL MARKETPLACE / International and Regional Trade / Organizational and Strategic Change / Marketing / PART IV: MANAGING IN THE GLOBAL ENVIRONMENT / HRM / Supply Chains / Finance and Accounting / Innovation / PART V: GLOBAL ISSUES AND INTERNATIONAL BUSINESS / Ecological Challenges for Business and Society / Corporate Social Responsibility / Global Governance November2008 680pp Paperback £41.99

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Aneel Karnani, Associate Professor of Strategy, Ross School of Business, University of Michigan, USA

In this hard-hitting polemical Karnani demonstrates what is wrong with today’s approaches to reducing poverty. He proposes an eclectic approach to poverty reduction that emphasizes the need for business, government and civil society to partner together to create employment opportunities for the poor. May 2011 Hardback

304pp £26.00

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Sport as a Business International, Professional and Commercial Aspects Edited by Harald Dolles, Visiting Professor, School of Business, Economics and Law, University of Gothenburg, Sweden and Sten Söderman, Professor of International Business, School of Business, Stockholm University, Sweden

Sport has a number of distinctive characteristics which impact on the extent of its globalization. This book seeks to gain a deeper understanding of the unique development in sports, its governance, its logic of co-creation of value and the advancement of the industry towards internationalization, professionalization and commercialization. May 2011 280pp 34 b/w tables and 11 figures Hardback £65.00

April 2011 520pp 246x189mm 35 colour photographs, 19 colour tables, 113 figures, 16 colour illustrations and 17 maps Paperback £40.99 978-0-230-21025-7

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international business • asian business

Firm-Level Internationalization, Regionalism and Globalization Strategy, Performance and Institutional Change Edited by Jenny Berrill, Lecturer, Trinity College Dublin, Republic of Ireland, Elaine Hutson, Lecturer, University College Dublin, Republic of Ireland and Rudolf Sinkovics, Professor of International Business, Manchester Business School, UK

The current international business environment is characterized by two contradictory but at times mutually supplementary trends. Regionalization is part of the process of globalization, but it can also be a counter force to globalization as stakeholders act to protect their perceived interests. This book expands the debate on this interesting topic. March 2011 480pp 58 b/w tables and 21 figures Hardback £63.00

234x156mm 978-0-230-28997-0

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International Business New Challenges, New Forms, New Perspectives Edited by Simon Harris, Head, Strategy and International Business, University of Edinburgh Business School, UK, Olli Kuivalainen, Professor, Lappeenranta University of Technology /School of Business, Finland and Veselina Stoyanova, PhD Student, University of Edinburgh Business School, UK

Provides an in-depth analysis of some of the most recent challenges for international businesses, such as corporate social responsibility and the phenomenon of outward foreign direct investment from China. Reflects on the new perspectives in international business by presenting the experience of successful business experts in the field.

Leading Smart Transformation A Roadmap for World Class Government Andrew Kakabadse, Professor of International Management Development, Cranfield School of Management, Cranfield University, UK, Mohammad Omar Abdulla, Undersecretary Department of Economic Development, Department of Economic Development, Abu Dhabi, United Arab Emerates,Rabih Abouchakra, Vice President, Booz & Co, Abu Dhabi, United Arab Emerates and Ali Jawad, Strategic Advisor, Department of Economic Development, Abu Dhabi, United Arab Emerates

In the turbulence of recent times, how we run corporations has been examined from every angle. Corporations have proved adept at change; governments have stuck to established rules. The challenge is to put in place machinery to provide services in a way that resists the growth of bureaucracy. The need for SMART government could not be starker. Contents: Acknowledgements / About the Authors / Foreword / Introduction / PART I: THE CONTEXT FOR CHANGE / Leading Through Vision / Managing Stakeholders / Driving the Programme of Change / PART II: THE TRANSFORMATIONAL CYCLE / Translating the Strategy / Building the Business Model / Designing the Organization / Developing Talent / Making it Happen / PART III: THE X-FACTOR / Distilling the X-Factor / Learning the Lessons March 2011 256pp 4 tables and 2 figures Hardback £27.00

Asian Business

What Chinese Want Culture, Communism and China’s Modern Consumer Tom Doctoroff, Northeast Asia Area Director and Greater China CEO for J. Walter Thompson

China is a critical player in the global marketplace, but there is still widespread confusion about what really makes the country tick, even the Chinese have difficulty explaining their own ‘Chineseness’ to outsiders. In What Chinese Want, China expert Tom Doctoroff posits that China’s distinguishing traits explain the country in profound ways. Contents: PART I: PROLOGUE / PART II: CHINESE SOCIETY / PART III: DOING BUSINESS IN CHINA / PART IV: THE NEW, OLD CHINESE CONSUMER / PART V: CHINA AND THE WORLD / PART VI: EPILOGUE A Full Table of contents is Available at: http://www. palgrave.com/products/title.aspx?pid=545711 June 2012 272pp 25 b/w illustrations Hardback £18.99

234x156mm 978-0-230-34030-5

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A Full Table of Contents is Available at: http://www. palgrave.com/products/title.aspx?pid=528540 March 2012 288pp 20 b/w tables and 10 diagrams Hardback £60.00

234x156mm 978-0-230-32098-7

Academy of International Business (UKI) Series

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asian business

13 Steps to Manufacturing in China

Chinese International Investments Edited by Ilan Alon, George D. and Harriet W. Cornell Chair of International Business, Director, The China Center at Rollins College, Marc Fetscherin, Assistant Professor, both at Rollins College, USA and Philippe Gugler, Professor, Center for Competitiveness, University of Fribourg, Switzerland

The Definitive Guide to Opening a Plant, From Site Location to Plant Start Up Bruce W. Mitchell, Senior Engineering Executive for his company

A comprehensive reference book providing the tactics, strategies, and methodology for establishing a manufacturing plant in China. The book is jam packed with details including sourcing Chinese equipment, importing used or new equipment, building construction, and permit requirements. Contents: Introduction / PART I: WHY THE MIDDLE KINGDOM? / Thirteen Steps to Manufacturing in China / ‘You’re Not in Kansas Anymore’ / PART II: OPERATING IN THE MIDDLE KINGDOM / Selecting an Industrial Park / Learning from other Companies’ Experiences / Environmental Regulations in China / Utility Costs in China / Investment Enticements / Negotiating the Memorandum of Understanding / Establishing Your Company / PART III: IT’S TIME TO BUILD / Sourcing Chinese Made Equipment / Chinese Design Institutes / Chinese Construction Companies / New Building Construction in China / PART IV / Manufacturing in China - Past and Future February 2012 384 pp includes: 15 figures Hardback £75.00

This book provides authoritative academic and professional insights into the strategies of Chinese Foreign Direct Investments in Europe, Asia, Africa and the Americas. Distinguished authors from across the world will make a contribution to the growing literature on OFDI (outward foreign direct investment) from China. December 2011 448pp 66 b/w tables and 33 figures Hardback £65.00

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Crisis Management in Chinese Organizations Benefiting from the Changes Ruth Alas, Professor and Junhong Gao, both at Estonian Business School, Estonia

Provides the theoretical framework on how to manage crises in organizations. The author connects crisis management theories with practical examples from Chinese companies and how they contribute to better crisis management not only in Chinese organizations, but also in organizations from other countries. Contents: Introduction to Crisis Management / China’s Ideological, Economic, and Institutional Transformation / Type of Crisis / Crisis Management Process / Crisis Partnership / The Connections Between Crisis and Enterprise Life-Cycle Stages / Crisis Management, Change Management, and Innovation Management / Ethics in Connection with National Culture / Chinese and Estonian Crisis Management Comparison / Chinese Organization Crisis Management Cases / Summary December 2011 216pp 26 b/w tables and 38 figures Hardback £65.00

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Critical Thinking Skills The latest edition of this bestselling title from Stella Cottrell is out

now! 978-0-230-28529-3

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asian business

Doing Business With China

Japanese Global Management

Japan’s Nuclear Crisis

Avoiding the Pitfalls

Theory and Practice at Overseas Subsidiaries

The Routes to Responsibility

Stewart Hamilton, Professor of Accounting and Finance and Jinxuan (Ann) Zhang, Research Associate, both at IMD, Switzerland

This book is about understanding the differences and risks, ownership, culture and management practices when investing, managing or working with Chinese companies. It explores the progression of overseas listing of Chinese companies and the reasons behind the attitude shifts towards overseas Chinese stocks. December 2011 208pp 11 figures and 9 b/w tables Hardback £26.00

234x156mm 978-0-230-22265-6

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India: Acquiring its Way to a Global Footprint Edited by Suseela YesudianStorfjell, Associate Director, Aditya Birla India Centre, London Business School, UK

Award winning case studies focusing on the growth of innovation in India. Contents: Introduction / United Phosphorus / Videocon’s Strategic Acquisitions to Become a Global Player in Consumer Electronics / From Soaps to Software to Soaps: Wipro Acquires Unza / Tata-Corus: Spearheading India’s Global Drive to Growth / Suzlon Energy Ltd: Making Forays Abroad / Hindalco vs Novelis: A Case on Acquisition / Dr Reddy’s Global Strides: Will the Success Continue? / Tusli Tanti - Suzlon’s Green Warrior: David vs the Goliaths / TATA Group: the Benign Hunter / Conclusion December 2011 168pp 4 figures and 18 b/w tables Hardback £60.00

216x138mm

Katsuo Yamazaki, Professor, School of Management, Shizuoka Sangyo University, Japan

The Japanese management style is unique compared with those in the U.S. and Europe as is the overseas operation for Japanese companies. This book demonstrates the three essences for successful overseas operations that global enterprises as well as Japanese companies possess. Contents: PART I: INTRODUCTION / Failure and Success in the Overseas Subsidiaries of Furukawa Electric Co., Ltd. / PART II: CASE STUDIES / NSK Corporation, Clarinda, Iowa, USA (Transportation Machines) / Hitachi Electronics Devices (USA), Inc., Greenville, S.C., USA (Electric & Electronics) / Komatsu America International Company, Chattanooga Manufacturing Operation, Chattanooga, TN, USA (Construction Machinery) / FUJIFILM Manufacturing U.S.A., Inc., Greenwood, S.C., USA (Chemical) / Furukawa Composite Insulator Ltd., Hungary (Nonferrous Metals) / U-SHIN EUROPE Kft., Hungary (Transportation Machines) / Ohlins Racing AB, Sweden (Automotive Components) / Mabuchi Motor Dalian Ltd., China (Electronics Components) / Tianjin Mitsuboshi Belting Co., Ltd., China (Rubber Products) / Yokogawa Sichuan Instrument Co., Ltd., China (Instrumental Components) / T&K Autoparts Sdn. Bhd, Malaysia (Automotive Components) / Japan Vietnam Petroleum Company Ltd., Vietnam (Oil and Gas) / Taiwan Yazaki Corporation, Formosa (Automotive Components) / Rassini-NHK Autopecas Ltda., Brazil (Springs) / Denso Manufacturing Argentina S.A., Argentina (Automobile Components) / Toyota Boshoku LLC, Russia (Automotive Components) / YKK South Africa (PTY) Ltd., Swaziland Branch (Fastener) / PART III: CONCLUSIONS / The Golden Rules of Global Business Abstract from the Seventeen Case Studies

Susan Carpenter, International Markets Analysts Ltd

An analysis and exploration into the impact of Japan’s 2011 nuclear crisis. Investigation of the disaster will pose questions regarding why Daiichi was constructed in an earthquakeprone zone and was still operating despite problems that had been plaguing the reactors since 1989 such as cracks in infrastructure and leaks in radioactivity. Contents: Introduction / Definition of the Ministries’ IAIs, Including Historical Development. Ministries Involved in Nuclear Sector and Their IAIs / Portrait of Japan’s Current Political Environment / Japan’s Pre-earthquake Economy / METI’s Electric Development Power Corp / Ehime. Aomori, Fukushima and MOX: Prefectural Acceptance of Ministerial ‘Guidance’ in Return for Public Works Projects / Don’t Blame the Bureaucrats Blame the System / Conclusion December 2011 272pp Hardback £49.00

216x138mm 978-0-230-35492-0

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December 2011 224pp 216x138mm 20 b/w photographs, 4 figures and 3 tables Hardback £65.00 978-0-230-28015-1

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections http://www.palgrave.com/products/title.aspx?pid=477239

978-0-230-30063-7

http://www.palgrave.com/products/title.aspx?pid=508612

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asian business

International Negotiation in China and India

Chinese Leadership Barbara Xiaoyu Wang, China Representative & Associate Tutor and Harold Chee, both at Ashridge Management School, UK

A Comparison of the Emerging Business Giants Rajesh Kumar, Associate Professor of International Business, University of Nottingham, UK and Verner Worm, Professor of Chinese Business and Development, Copenhagen Business School, Denmark

Negotiation is an important managerial skill. The ability to negotiate across cultures becomes even more challenging due to differences in institutional practices.This book explores how the institutional environment in India and China shapes their negotiating behaviour. Contents: Culture & Negotiating Practices: The Relevance of the Institutional Perspective / India and China: A Historical Overview / The Institutional Environment of India / The Institutional Environment in China / Negotiating in the Indian Institutional Environment / Negotiating in the Chinese Institutional Environment / Negotiating in India; Some Case Studies / Negotiating in China; Some Case Studies / Negotiating Skills in India and China / Conclusion November 2011 200pp Hardback £65.00

With the accelerating integration of China into the global economy, there is a thirst to understand how Chinese managers like to lead and how Chinese employees like to be managed. There is no doubt that China can be a difficult and risky market for foreign businesses. The authors show managers how to succeed when doing business in China. September 2011 192pp 14 figures and 6 b/w tables Hardback £26.00

Expansion of Foreign Retailers Lisa Qixun Siebers, Senior Lecturer, Birmingham City Business School, UK

As potentially the largest retail market, China has attracted a great number of foreign retail operations. Based on case study research, this book provides valuable insights international retailers need for success in China. The newly developed theoretical model helps to extend the body of knowledge on firm internationalization. July 2011 Hardback

224pp £65.00

216x138mm 978-0-230-29337-3

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234x156mm 978-0-230-24818-2

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The New Silk Road Chinese Investment in Australia Unique Insights from the Mining Industry

How a Rising Arab World is Turning Away from the West and Rediscovering China Ben Simpfendorfer, Asia and Middle East Strategist, The Royal Bank of Scotland in Hong Kong

Xueli Huang, Director, China-Australia Business Research Centre and Ian Austin, Lecturer in International Business, both at Edith Cowan University, Australia

216x138mm 978-0-230-24594-5

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Retail Internationalization in China

This book provides comprehensive coverage on the key issues of Chinese investment in the Australian minerals industry. It offers unique insights into the entry process, the management of Chinese investments, and their success factors and lessons learnt as being impacted upon by the entangling of political, economic, social and competitive forces. July 2011 240pp 16 b/w tables and 12 figures Hardback £65.00

216x138mm 978-0-230-29849-1

http://www.palgrave.com/products/title.aspx?pid=505276

The rise of the Arab world and China are part of the same story, once trading partners via the Silk Road. This is a fully revised and updated account of how China is spurring growth in the Arab world, taking into account new developments that have taken place since the first edition. Contents: Revised Introduction and Preface / The New Silk Road: The Arab World Rediscovers China / Chinese Petrodollars and the Competition for Oil / The Arab Wealth Funds and the Rise of an ‘Islamic Corridor’ / Syria Learns From China while the Chinese ‘Go Global’ / Arabic and the Language of Globalization / Young Women and the Future of the Arab World / The New Public Relations War: ‘Al Jazeera’ in China / Implications for the West: A New Center of Gravity March 2011 Paperback

208pp £17.00

234x156mm 978-0-230-28485-2

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asian business

China’s Management Revolution Spirit, Land, Energy Charles-Edouard Bouée, Roland Berger Strategy Consultants

As one of the world’s largest economies China is facing many unique management challenges in the wake of the financial crisis. The future presents many opportunities for growth and commerce but new management skills must be developed to cope with these issues. November 2010 216pp 10 b/w photographs Hardback £27.00

234x156mm 978-0-230-28545-3

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Asian Business & Management Theory, Practice and Perspectives Edited by Harukiyo Hasegawa, Doshisha University, Japan and Carlos Noronha, Assistant Professor, University of Macau, China

Asian Business & Management is divided into two parts, one dealing with major contextual and theoretical issues of business and management, and the other with fresh and topical analysis regarding recent changes in management in the major Asian nations. The book brings together work from leading authorities and a unique focus on CSR. April 2009 432pp 246x189mm 34 maps, 20 b/w illustrations and 6 diagrams Paperback £37.99 978-0-230-54506-9

The Palgrave Macmillan Asian Business Series Series Editor: Harukiyo Hasegawa The Palgrave Macmillan Asian Business Series publishes theoretical and empirical studies that contribute forward-looking social perspectives on the study of management issues not just in Asia, but by implication elsewhere. The series specifically aims at the development of new frontiers in the scope, themes and methods of business and management studies in Asia, a region which is seen as key to studies of modern management, organization, strategies, human resources and technologies. The series invites practitioners, policy-makers and academic researchers to join us at the cutting edge of constructive perspectives on Asian management, seeking to contribute towards the development of civil societies in Asia and further a field.

Continuous Improvement Strategies

Technological Innovation and Public Policy The Automotive Industry Edited by Hiroaki Miyoshi, Professor of Policy and Management, Doshisha University, Japan and Masanobu Kii, Researcher, Research Institute of Innovative Technology for the Earth, Japan

Focusing on safety and environmental protection issues, this book provides incisive, cutting-edge theoretical analysis that evaluates the impact of new automotive technologies, and the associated public policies, on social welfare. October 2011 Hardback

224pp £60.00

216x138mm 978-0-230-23076-7

http://www.palgrave.com/products/title.aspx?pid=363105

Japanese Convenience Store Systems David Marutschke, Research Fellow, Kyoto University Graduate School of Management, Japan

This book discusses continuous improvement strategies of Japanese convenience store operators. The study highlights the efforts of companies operating under lean management systems to identify new, dynamic, firm-specific capabilities in highly competitive markets. Contents: Introduction / Theory and Research Methodology / Historical Overview and the CS System / New Challenges in a Dynamic Environment / New Developments in Recent Years / Discussion of Rigidities and New Approaches / Conclusion December 2011 224pp Hardback £65.00

216x138mm 978-0-230-34793-9

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http://www.palgrave.com/products/title.aspx?pid=279972

Please use the following ISBNs to order all titles in the series: Hardback: 978-1-4039-9841-5

Comparative Entrepreneurship Initiatives Studies in China, Japan and the USA Edited by Chikako Usui, Associate Professor, Department of Anthropology, Sociology and Languages, University of Missouri - St Louis, USA

This book investigates entrepreneurial initiatives in the three largest economies of the world: China, Japan and the USA. It brings together historical, institutional, and ethnographic approaches and highlights entrepreneurial patterns that result from cultural, legal, and political forces that facilitate and constrain entrepreneurship. August 2011 Hardback

328pp £65.00

216x138mm 978-0-230-29881-1

http://www.palgrave.com/products/title.aspx?pid=506055

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european business European Business

Regulating Corporate Governance in the EU

HIGHLIGHT

Towards a Marketization of Corporate Control Laura Horn, Assistant Professor of International Relations, Department of Political Science, VU University, Amsterdam, The Netherlands

Handbook of Doing Business in South East Europe Edited by Dietmar Sternad, Lecturer in International Management and Thomas Döring, Professor of Economics and Public Finance, both at Carinthia University of Applied Sciences, Austria

A comprehensive insight into a region which is characterized by rapid economic and social changes with a significant rise in foreign direct investments and privatization. Analysis covers political, legal, economic and social trends, and topics such as the influence of informal networks and corruption, as well as cultural diversity. Contents: Editors’ Introduction / PART I: POLITICAL AND LEGAL PERSPECTIVES ON SOUTH EAST EUROPE / South East Europe 1980-2010: A Short Historical Overview; C.Promitzer / Europeanization in South East Europe; D.Fink-Hafner & D.Lajh / Political Culture in South East Europe: The Examples of Bulgaria and Romania; K.Liebhart / Corruption in South East Europe; R.Stefanov & D.Hristov / Networks and Informal Power Structures in South East Europe: Å.Berit Grødeland / Legal Certainty and the Rule of Law in South East Europe; A.Patsch / PART II: PERSPECTIVES ON ECONOMIC DEVELOPMENTS IN SOUTH EAST EUROPE / Regional Disparities and Economic Convergence in South East Europe; R.Kosfeld & A.Werner / Macroeconomic Consequences of the Integration of the SEE Area into the Eurozone; R.Neck / Innovation Capacity in the SEE Region; Đ.Kutlača & S.Radosevic / Small Firms as a Development Factor in South East Europe; W.Bartlett / Direct Taxation of Business in South East European Countries; C.Bellak & M.Liebensteiner / Consumer Behaviour and Food Consumption Patterns in South East Europe; E.Vasileva & D.Ivanova / The Transport and IT Infrastructure in South and Eastern European Countries; M.Leibrecht & M.Liebensteiner / PART III: SOCIAL AND CULTURAL PERSPECTIVES ON SOUTH EAST EUROPE / ‘Social capital’ in Central, Eastern and South East Europe; D.Spencer / Trends in the Western Balkan Labour Markets; H.Vidovic / Higher Education in Former Yugoslav Countries: Impact of the Bologna Process; D.Crosier & E.Heath / Cultural Diversity in South East Europe; A.Simkus / Work-related Attitudes in the SEE Region; Á.Borgulya / Values and Trust in Business Relationships in Former Yugoslav Markets; M.Makovec Brenčič & V.Žabkar

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections http://www.palgrave.com/products/title.aspx?pid=471702

November 2011 560pp 69 tables and 43 figures Hardback £120.00

216x138mm

In the context of the financial and economic crisis, corporate governance and regulatory supervision failures, Laura Horn investigates one of the defining questions in social power relations in contemporary capitalism: who controls the modern corporation, and why. November 2011 240pp 5 b/w tables Hardback £57.50

978-0-230-24750-5

International Political Economy Series Series Editor: Timothy M. Shaw http://www.palgrave.com/products/title.aspx?pid=400349

Interest Representation in the European Union 3rd edition Justin Greenwood, Professor of European Public Policy, Robert Gordon University, UK

The fully revised third edition of this highlyacclaimed book provides an authoritative and comprehensive assessment of the role of organized interests in the everyday policy-making of the EU, and of the significance of interest representation for European integration and for the democratic legitimacy of the EU. August 2011 11 b/w tables Hardback

978-0-230-27865-3

216x138mm

288pp

216x138mm

£70.00

978-0-230-27193-7

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european business • operations management

Business and Management Practices in Greece A Comparative Context Edited by Rea Prouska, Senior Lecturer in HRM, Middlesex University Business School, UK and Maria Kapsali, Research Associate, Imperial College Business School, UK

A comprehensive picture of the Greek business system and management practices placed in a comparative context. The editors bring together knowledge from contemporary research in a comprehensive, analytical and comparative way that enables readers to see the Greek system in a holistic way. Contents: PART I: THE GREEK BUSINESS SYSTEM / Politics; M.Kapsali & J.Butler / Economics; I.Bournakis / Finance; A.Kouloridas / Development; K.Hatzaras / Innovation; M.Kapsali / Law; E.Kokkori, A.Katsiyianni & N.Polychroniou / PART II: MANAGEMENT PRACTICES IN GREEK FIRMS / Strategic Management; E.Poulis / International Business; K.Poulis / Human Resource Management; R.Prouska / Marketing; P.Ballas / Sales; I.Gedeon / Total Quality Management; A.Psychogios / Accounting and Auditing Practices; C.Caramanis & E.Dedoulis / PART III: CONCLUSION: SUMMARY, COMPARISON AND SUGGESTIONS / The Business System and Management Practices in Greece; R.Prouska & M.Kapsali / Systems and Practises: Peripheral Countries Compared with the UK; R.Prouska & M.Kapsali / Suggestion for Further Research on the System and Practises in Greece; R.Prouska & M.Kapsali May 2011 Hardback

344pp £65.00

216x138mm 978-0-230-24585-3

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections http://www.palgrave.com/products/title.aspx?pid=397954

Operations Management

Essential Operations Management Alex Hill, Principal Lecturer, School of Business Strategy and Operations, Kingston University,UK and Terry Hill, Emeritus Fellow, University of Oxford , UK

Operations Management 3rd edition Alex Hill, Principal Lecturer, School of Business Strategy and Operations, Kingston University, UK and Terry Hill, Emeritus Fellow, University of Oxford , UK

'Provides the reader with a clear understanding of today's operations management concepts as well as implementation issues. with a good balance of production and service aspects, a clear focus on the strategic issues of operations management and many up-to-date examples and cases.' - Ann Verecke, Professor, Ghent University, Belgium Ideal for courses requiring an in-depth yet accessible guide to operations management, this edition has been fully updated to provide coverage of service and manufacturing industries that reflects the modern business environment. Cases cover a range of global brands, ensuring students can apply theory to the real world. Its greater depth and breadth of content with new chapters on CSR, ethics and analysing operations, means that it can be used not only on second year undergraduate business and management courses, but also at executive and masters levels. Contents: Managing Operations / Operations Strategy / Managing People / Designing and Developing Services & Products / Designing Service Delivery Systems / Designing Manufacturing Processes / Location and Layout / Managing Capacity / Operations Scheduling & Execution / Managing Quality / Managing Inventory / Managing the Supply Chain / Analysing Operations / Improving Operations / Corporate Social Responsibility June 2012 750pp 276x216mm 154 colour tables, 95 colour photographs and 105 figures Paperback £49.99 978-0-230-36290-1 http://www.palgrave.com/products/title.aspx?pid=404190

‘This is an excellent introduction to Operations Management and a must have text for undergraduates. The book contains an array of contemporary, relevant and engaging cases which make the study of Operations Management both enjoyable and stimulating.’ - Des Doran, Brunel Business School, Brunel University, UK ‘An enjoyable and engaging text that presents the subject in a way that is lively, interesting and most importantly understandable.’ - Alex Gillett, Teesside University, UK Written by two highly respected authors in the field, Essential Operations Management provides a concise, student-friendly overview of operations management, whilst striking a balance between coverage of the service and manufacturing industries to reflect current trends. The text is supported by well-developed international case studies and learning features, as well as a comprehensive companion website, including PowerPoint slides, teaching notes for case studies, and guidelines for teaching OM through film. Contents: Preface / Acknowledgements / PART I: INTRODUCTION / Managing Operations / Developing and Implementing an Operations Strategy / PART II: DESIGNING AND DELIVERING SERVICES AND PRODUCTS / Designing Services and Products / Delivering Services / Making Products / Location and Layout / PART III: MANAGING OPERATIONS / Managing Capacity / Scheduling and Executing Operations / Managing Inventory / Managing Quality / Managing the Supply Chain / PART IV: IMPROVING OPERATIONS / Improving Operations April 2011 480pp 276x216mm 72 figures, 94 colour tables, 62 colour photographs, 38 b/w photographs and 1 b/w illustration Paperback £42.99 978-0-230-23259-4 http://www.palgrave.com/products/title.aspx?pid=357407

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operations management

Manufacturing Operations Strategy The Handbook of Global Outsourcing and Offshoring Texts and Cases

Systems Thinking: From Heresy to Practice

3rd edition

Public and Private Sector Studies

2nd edition Alex Hill, Principal Lecturer, School of Business Strategy and Operations, Kingston University, UK and Terry Hill, Emeritus Fellow, University of Oxford , UK

'Manufacturing Operations Strategy gives a clear insight of the crucial issues faced by world class organizations. This text will broaden understanding of the elements that configure a successful operations strategy for engineering and business students and practitioners.' - Daniel Arias-Aranda, Associate Professor of Operations Management; Director, Centre for Business Development and Planning, University of Granada, Spain February 2009 Paperback

520pp £41.99

246x189mm 978-0-230-52091-2

http://www.palgrave.com/products/title.aspx?pid=278693

Ilan Oshri, Assistant Professor of Strategic Management, Rotterdam School of Management, Erasmuc University, The Netherlands, Julia Kotlarsky, Associate Professor, Operations Research and Information Systems Group, Warwick Business School, UK and Leslie P. Willcocks, Professor of Information Systems, London School of Economics and Political Science, UK

Fully updated study of the issues relating to the sourcing of systems and business processes. With new case studies, examining the client’s and the vendor’s involvement in sourcing focused on the capabilities that each side should develop as a result of their interactions with each other. October 2011 Hardback

304pp £26.00

The Vested Outsourcing Manual A Guide for Creating Successful Business and Outsourcing Agreements Kate Vitasek, Lead Researcher and Faculty Member, University of Tennessee’s Centre for Executive Education, USA

In this must-have guide for creating and implementing successful outsourcing processes and partnerships, Vitasek drives the principles of Vested Outsourcing beyond theory into practice. From shared vision, desired outcomes to win-win and long-term success the manual will help managers build an agreement vested in each other’s success. 416 pp £60.00

Systems Thinking is a topic which is at the forefront of how we think about management in the Public Sector and Service Industries. This collection from leading thinkers in the field takes a case study approach to a variety of issues which encompass topics such as Banking, Electrical Distribution, Manufacturing and Adult Social Care. December 2010 304pp 22 tables and 71 figures Hardback £63.00

216x138mm 978-0-230-28555-2

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234x156mm 978-0-230-29352-6

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July 2011 Hardback

Edited by A. Keivan Zokaei, Director, Lean Enterprise Research Centre, Cardiff Business School, UK, John Seddon, Consultant and Visiting Professor, Vanguard / Cardiff and Derby Universities, UK and Brendan O’Donovan, Head of Research, Vanguard Consulting, UK

234x156mm 978-0-230-11268-1

The Power of Two How Smart Companies Create Win:Win Customer- Supplier Partnerships that Outperform the Competition Carlos Cordón, Professor of Manufacturing Management and Thomas E. Vollmann, Professor (Emeritus) of Manufacturing Management, both at IMD, Switzerland

The Power of Two presents the best way for your company to increase competitive advantage. By forming close collaborative relationships with a small set of customers and suppliers you can achieve a significant cost advantage over your competitors, increase your market share and achieve significant top line growth. July 2008 Hardback

216pp £30.00

234x156mm 978-0-230-21888-8

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http://www.palgrave.com/products/title.aspx?pid=500491

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operations management • it for business

Supply Chain Management An Introduction to Logistics 2nd edition Donald Waters, formerly Professor of Management, University of Calgary, Canada

‘Supply Chain Management: An Introduction to Logistics is an essential introduction to the crucial aspects of logistics and supply chain management, supported by expertly written case studies.’ - Government Opportunities

Contents: PART I: INTRODUCTION / The Context of Logistics / Integrating the SC / PART II: PLANNING THE SUPPLY CHAIN / Logistics Strategy / Implementing the Strategy / Locating Facilities / Planning Resources / Controlling Material Flow / Measuring & Improving Performance / PART III: ACTIVITIES IN THE SUPPLY CHAIN / Procurement / Inventory Management / Warehousing & Material Handling / Transport / Global Logistics December 2008 544pp Paperback £39.99

246x189mm 978-0-230-20052-4

http://www.palgrave.com/products/title.aspx?pid=284832

IT for Business

The New IT Outsourcing Landscape From Innovation to Cloud Services Leslie P. Willcocks, Professor of Information Systems, London School of Economics and Political Science, UK and Mary C. Lacity, Professor of Information Systems, University of Missouri, St. Louis, USA

Written by the world’s leading academics in the outsourcing field, this books gives the most recent overview of developments in research and practice. It focuses on new practices in innovation, offshoring, onshoring, capabilities, project management and cloud services, offering a distinctive theory of outsourcing. Contents: List of Tables / List of Figures / Acknowledgements / Notes on Contributors / Introduction – The Emerging IT Outsourcing Landscape; L.Willcocks & M.Lacity / PART I: THE OUTSOURCING LANDSCAPE / Mapping the IT Outsourcing Landscape: Review and Future Directions; M.Lacity, S.Khan, A.Yan & L.Willcocks / Theory In Outsourcing: The New Challenge; M.Lacity, S.Khan & L.Willcocks / PART II: SIX THEMES AND NEW DIRECTIONS / Innovation Step Change in Outsourcing: Towards Collaborative Innovation; E.Whitley & L.Willcocks / Projects – Managing Escalation in IT Outsourcing; D.Kovasznai & L.Willcocks / Offshoring – Cross Cultural Strategies; P.Abbott, Y.Q.Zheng, R.Dhu & L.Willcocks / Onshoring – What About Rural Outsourcing? M.Lacity, J.Rottman& S.Khan / Capabilities – The Neglected Role of Middle Management in Outsourcing and Offshoring; L.Willcocks & C.Griffiths / Cloud On The Landscape - Promises and Challenges; W.Venters, E.Whitley, L.Willcocks & J.Hindle / Index May 2012 288pp 22 b/w tables and 20 figures Hardback £65.00

216x138mm

Information Technology Project Management Bennet P. Lientz, Professor, UCLA Anderson School of Management, USA

A comprehensive overview of the management of IT projects. Grounded in the latest research, it offers practical tools and techniques to help students at every stage of the project, from initial planning through to trouble-shooting specific problems. Ideal for undergraduate, postgraduate and MBA students taking a course in project management. Contents: Preface / PART I: PROJECT STRATEGY / Introduction / Developing your Project Management Process and Strategy / Managing Multiple Projects and the Project Slate / PART II: PROJECT PLANNING / The Project Concept / The Right Project Leader / Building the Project Team / Developing the Project Plan / PART III: PROJECT EXECUTION / Effective Project Tracking and Coordination / Project Communications Management / Risk Management / Quality Management / Procurement Management / Measuring Projects and Project Management / PART IV: INFORMATION TECHNOLOGY ACTIVITIES / Software Development / Operations, Maintenance, and Enhancement / Software Packages / Technology Projects / PART V: HOW TO SUCCESSFULLY ADDRESS PROJECT ISSUES / Business Issues / Human Resource Issues / Management Issues / Technical Issues / Vendor and Consultant Issues / Cultural and Political Issues / Quality Issues / PART VI: WHAT TO DO NEXT / How to Implement Improved Project Management / Bibliography / Web Sites / Appendix 1: Project Management Software / Appendix 2: Issues Checklist / Appendix 3: War Strategies Applied to Project Management September 2011 512pp 246x189mm 38 b/w tables and 5 b/w line drawings Paperback £38.99 978-0-230-30036-1 http://www.palgrave.com/products/title.aspx?pid=499200

978-0-230-35881-2

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it for business

Development Connections

Knowledge Management and Information Systems

Unveiling the Impact of New Information Technologies

Strategies for Growing Organizations

Inter-American Development Bank, (IDB) is an international institution created in 1959 to foster economic and social development in Latin America and the Caribbean. The IDB is the main source of multilateral financing and expertise for sustainable economic, social and institutional development in Latin America and the Caribbean and Alberto Chong, Development Connections April 2011 Hardback Paperback

352pp £76.00 £25.99

234x156mm 978-0-230-11193-6 978-0-230-11194-3

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Economics & Finance Collections http://www.palgrave.com/products/title.aspx?pid=496847

Business Information Systems Paul Beynon-Davies, Professor of Organizational Informatics, Cardiff Business School, Cardiff University, UK

‘An interesting and original approach to information systems that combines business relevance with a sound theoretical foundation.’ - Martin Rich, Cass Business School, UK Builds concepts gradually using a strong theoretical base supported by extensive practical examples and case studies. Focusing on the needs of the business student to develop a comprehensive and integrated grounding in business information systems. March 2009 Paperback

512pp £44.99

276x216mm 978-0-230-20368-6

Robert Mellor, Principal Lecturer and Director of Enterprise, Kingston University, UK

'Although directly applicable to SMEs its lessons and insights are also relevant to larger organizations. The book should prove instructive to students and researchers in the above fields.’Dimitrios Tsagdis, Senior Lecturer and Director, Centre for Regional and International Business, Hull University Business School, UK Knowledge Management and Information Systems examines the role that information systems play in helping SMEs use knowledge to achieve strategic organizational goals. Adopting a business perspective, it is ideal for students studying strategic information systems and knowledge management. Contents: Introduction / PART I: BACKGROUND / Introduction to Knowledge Management / Knowledge Management and Innovation / Knowlege Management, Entrepreneurship and the Value Chain / Information Systems and SMEs / PART II: MODELLING THE THEORY / Knowledge Valley Theory / Managing Formal Knowledge / PART III: APPLYING THEORETICAL PRINCIPLES / Using Knowledge Valley Theory to Increase Organisational Innovation / Factors that Stop Innovation / Leadership and Innovation / Knowledge and Learning / PART IV: BUILDING APPLIED INFORMATION SYSTEMS / Recombining Knowledge and Learning / Drawing Conclusions / PART V: THE PRACTITIONER VIEW / Calculating the Benefit / Larger Organisations / Conclusion / References / Appendix / Index February 2011 192pp 234x156mm 43 b/w line drawings and 18 b/w tables Paperback £30.99 978-0-230-28043-4 http://www.palgrave.com/products/title.aspx?pid=470687

TECHNOLOGY WORK and GLOBALIZATION SERIES Series Editors: Mary C. Lacity and Leslie P. Willcocks

Advanced Outsourcing Practice Rethinking ITO, BPO and Cloud Services Mary C. Lacity, Professor of Information Systems, University of Missouri, St. Louis, USA and Leslie P. Willcocks, Professor of Information Systems, London School of Economics and Political Science, UK

A rich database of over 2,200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book has unparalleled insight into the robust practices that have been proven effective time and again. Contents: List of Tables / List of Figures / Series Preface / Acknowledgements / Permissions and Credits / Notes on Authors and Co-Authors / Foreword –Time for a Rethink; K.Campbell / Preface; M.Lacity & L.Willcocks / Robust Practices from Two Decades of ITO and BPO Research; M.Lacity, L.Willcocks & S.Solomon / What Providers Say about Establishing the Outsourcing Arrangement; M.Lacity & L.Willcocks / What Providers Say about Managing Outsourced Services; L.Willcocks & M.Lacity / Creating Shared Services in the Private and Public Sectors; M.Lacity / The Changing Role of Client Project Management; M.Lacity & J.Rottman / Best of Breed Versus Bundled Services; L.Willcocks, I.Oshri & J.Hindle / Rural Sourcing and Impact Sourcing; M.Lacity & J.Rottman / Shifting to Cloud Services: Current Challenges and Future Opportunities; L.Willcocks, W.Venters, E.Whitley & J.Hindle / Appendix A: Research Method / Appendix B: Glossary / Appendix C: References June 2012 256pp 234x156mm 22 b/w tables, 18 diagrams and 4 graphs Hardback £65.00 978-1-137-00557-1 http://www.palgrave.com/products/title.aspx?pid=575443

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it for business

Collaboration in Outsourcing

Enterprise Mobility

A Journey to Quality

Tiny Technology with Global Impact on Work

Sjaak Brinkkemper, Professor of Organization and Information and Slinger Jansen, Assistant Professor, both at Department of Information and Computing Sciences, Utrecht University, The Netherlands

Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully. Contents: Introduction to the Book: Collaboration in Outsourcing / Company Profiles / PART 1: GOVERNANCE / Governance Models in Offshore IT Outsourcing; G.Majdán / Security, a Three-Dimensional Case Study; E.Iancu / Mission Critical Outsourcing; S.Haanappel / Collaboration of Enterprise Architects in Outsourcing; M.Janek / A Decision Procedure for the Where and How to Outsource; W.Steenbeek, L.de Wijngaert, M.van den Brand, S.Brinkkemper & F.Harmsen / Success and Failure in Offshore Development Projects; M.Fabriek, M.van den Brand, S.Brinkkemper, F.Harmsen & R.Helms / PART 2: COMMUNICATION AND KNOWLEDGE MANAGEMENT / Boosting Distributed Collaboration through Collaboration Tools Portfolio Optimization; H.Stefanov / Retaining Project Knowledge in an Outsourcing Context; A -L. Voutsinos / / Initial Knowledge Sharing in Outsourcing; A.Chervenkov / Optimal Team Composition in Distributed Software Development; R.van Cann / PART 3: RELATIONSHIP MANAGEMENT AND QUALITY / Dealing with Trust in Outsourcing Relationships; M.Kirilov / IT Service Quality in Outsourcing Relationships; J.Aarnouts / Selection of Outsourcing Partners; M.Roeling / Conflict Resolution in Outsourcing; P.Noordveld / Service Level Agreement in an Outsourcing World; S.van Meggelen / PART 4: SOFTWARE DEVELOPMENT / Quality in Distributed Software Product Development; T.Salfischberger / Distributed Scrum Process Guide; K.Bos / Project Coordination in Distributed Software Development; K.Huijsman / Distributed Requirements Management in an Offshoring Context; S.Gietema February 2012 400pp 59 b/w tables and 71 figures Hardback £40.00

234x156mm 978-0-230-34770-0

http://www.palgrave.com/products/title.aspx?pid=532787

FAMILY BUSINESS SERIES

Carsten Sørensen, Professor, Department of Marketing, London School of Economics and Political Science, UK

There are currently 3.5 billion mobile phones in the world and mobile information technologies permeate all aspects of life. This book explores how mobile technologies and information work shape each other. Most writings do not consider how information work increasingly relies on mobile services; this book seeks to address this imbalance. Contents: Mobility - New Challenges / Technology - Carry and Connect / Work - Question Traditions / Interaction - Seek Fluidity / Services - Amplify Collaboration / Choices - Manage Mobility September 2011 224pp 4 b/w tables and 20 figures Hardback £65.00

234x156mm 978-0-230-23607-3

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections

The Family Council Handbook How to Create, Run, and Maintain a Successful Family Council Christopher J. Eckrich, Principal of The Family Business Consulting Group, Inc. and Adjunct Professor, University of Notre Dame, France and Stephen L. McClure, Principalat, The Family Business Consulting Group, Inc.

A Family Council oversees a family on everything from educating the family for their future responsibilities as owners, to settling disputes within the family. With this in mind, this practical manual will guide business families on how to manage how their family governs itself and relates to their business. July 2012 42 figures Hardback

368pp

234x156mm

£30.00

978-0-230-11219-3

http://www.palgrave.com/products/title.aspx?pid=496238

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Inside the Multi-Generational Family Business Please use the following ISBNs to order all titles in the series: Hardback: 978-0-230-01873-0 Paperback: 978-0-230-01874-7

Nine Symptoms of Generational Stack-Up and How to Cure Them Mark Green, Senior Associate of The Family Business Consulting Group, Inc., formerly Director of the Austin Family Business Program, and was founding Director of the Austin Entrepreneurship Program, College of Business, Oregon State University, USA

Inside the Multi-Generational Family is an inside look at how familial relationships affect the success or the failure of the family business. Many family business owners encounter conflict between siblings, children, and other relatives—especially when they’re all involved with the business. May 2011 Hardback

208pp £18.99

234x156mm 978-0-230-11184-4

http://www.palgrave.com/products/title.aspx?pid=494913

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it for business • tourism

Building a Successful Family Business Board

When Family Businesses are Best The Parallel Planning Process for Family Harmony and Business Success

A Guide for Leaders, Directors, and Families Jennifer M. Pendergast, Senior Consultant of The Family Business Consulting Group, Inc., John L. Ward, Co-founder of the Family Business Consulting Group Inc.; Clinical Professor, Kellogg School of Management, USA and Stephanie Brun de Pontet, Associate of The Family Business Consulting Group, Inc.

In Building a Successful Family Business Board, the authors show why private firms need the in-depth expertise and objective feedback that a well-chosen board, including qualified independent directors, can provide, and demonstrates how owners and directors can work together to ensure a long and profitable life for the firm. March 2011 Hardback

272pp £26.99

234x156mm 978-0-230-11154-7

http://www.palgrave.com/products/title.aspx?pid=494700

Family Business Ownership

Craig E. Aronoff, Co-founder, Principal, and Chairman of the Board of The Family Business Consulting Group, Inc. and John L. Ward,Co-founder of the Family Business Consulting Group Inc.; Clinical Professor, Kellogg School of Management, USA

Ownership in a family business can be a rewarding and important role. It means stewardship, protection and nurturing the family business. As a guide for shareholders, this book will develop understanding and insight into the role of becoming more valuable as an owner, not just financially, but intellectually and emotionally as well. 104pp £16.99

The authors explore how effective planning and communication helps business families around the world address growth challenges as they strive to become high performing multi-generation family enterprises. This book shows family businesses working together at their best. October 2010 67 figures Hardback

272pp

234x156mm

£28.00

978-0-230-22262-5

How to Be an Effective Shareholder 2nd edition

March 2011 Paperback

Randel S. Carlock, Berghmans Lhoist Chaired Professor in Entrepreneurial Leadership, INSEAD and Professor of Family Enterprise, University of St Thomas, Minneapolis, USA and John L. Ward, Clinical Professor and Co-Director, Center for Family Enterprises, Kellogg School of Management, USA

Please use the following ISBNs to order all titles in the series: Hardback: 978-0-230-29436-3 Paperback: 978-0-230-29115-7

Tourism

The Palgrave Handbook of Olympic Studies Edited by Helen Lenskyj, Professor Emerita, Department of Sociology, University of Toronto, Canada and Stephen Wagg, Professor of Sport and Society, Leeds Metropolitan University, UK

‘At last! An impressive encyclopaedic work covering the good, bad, beautiful and the ugly in Olympism.’ - Colin Tatz, Professor, University of New South Wales, Australia A comprehensive, state-of-the-art reference collection, bringing together an authoritative and international line-up of scholars to examine key social and political issues related to the Olympics. An essential, ‘one-stop’ volume for a wide range of academics, students and researchers. Contents: PART I: THE MODERN OLYMPICS: PREHISTORY / PART II: THE OLYMPICS: CASE STUDIES / PART III: THE OLYMPICS: DISCIPLINES / PART IV: THE OLYMPICS: POLITICAL ISSUES / PART V: THE OLYMPICS: FOR AND AGAINST A Full Table of Contents is Available at: http://www. palgrave.com/products/title.aspx?pid=390548 March 2012 608pp 9 b/w tables and 1 figure Hardback £120.00

234x156mm 978-0-230-24653-9

216x138mm 978-0-230-11230-8

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entrepreneurship and small business Entrepreneurship and Small Business

The Modern Family Business Relationships, Succession and Transition Lorna Collins, Associate Head of Department, UG Marketing and Enterprise Programmes, Louise Grisoni, both at Bristol Business School, UK, John Tucker, Director of the International Centre for Families in Business, The International Centre for Families in Business, UK, Claire Seaman, Stuart Graham, both at Queen Margaret University, UK, Rebecca Fakoussa, Researcher, Southampton Business School, UK and Dominique Otten, Research Assistant, Witten/Herdecke University, Germany Contents: Figures / Tables / PART I: THE SCHOLARLY VIEW OF THE MODERN FAMILY BUSINESS / The Family Business; L.Collins / What is the Contribution of the ‘Family’ to the Modern Business; L.Collins / PART II: THE REAL MODERN FAMILY BUSINESS / Brothers in Arms: The Story of Thorntons; L.Grisoni, L.Collins & P.Thornton / Daughters in Charge; D.Otten / Fathers and Daughters; L.Collins, J.Tucker & D.Pierce / Brothers in Business: The Pakistani Family Business in the UK; R.Fakoussa & L.Collins / Harmonising the Family Business: Deconstructing the DNA of the Family Business; C.Seaman & S.Graham May 2012 256pp 216x138mm 34 b/w tables, 14 diagrams and 1 graph Hardback £65.00 978-0-230-29791-3 http://www.palgrave.com/products/title.aspx?pid=503122

Transformative Entrepreneurs

Scaling Social Impact

How Walt Disney, Steve Jobs, Muhammad Yunus, and Other Innovators Succeeded

New Thinking

Jeffrey A. Harris, Managing Director of Energy, Warburg Pincus, USA; Director of Competitive Power Ventures, ElectroMagnetic GeoServices ASA, Gulf Coast Energy Resources, Knoll, Kosmos Energy, Laredo Petroleum, Osum Oil Sands, Sheridan Production Partners and Spectraseis AG.; Vice Chairman of the Board of Trustees for the Cranbrook Educational Community, and a member of the Board of Trustees of New York-Presbyterian Hospital; Adjunct Professor, Columbia University Graduate School of Business,USA

Meticulously researched with fresh insights into the entrepreneurial process, Jeffrey Harris brings the in-depth perceptions from his nearly thirty years of venture capital experience to provide a thorough understanding of the transformative ideas and leadership abilities that separate the winners and losers. February 2012 Hardback

224pp £19.99

234x156mm 978-0-230-34026-8

http://www.palgrave.com/products/title.aspx?pid=545109

Paul N. Bloom, Adjunct Professor of Social Entrepreneurship and Marketing, Center for the Advancement of Social Entrepreneurship, Duke University’s Fuqua School of Business, USA and Edward Skloot, Founding Director of the Center for Strategic Philanthropy and Civil Society and Professor, Practice of Public Policy, Duke University, USA

'Bloom and Skloot offer us not only vision but informed, research-based insights into the concept and complications of what it means to attain the highest potential of effective social programs.’ - Jed Emerson, Founder, Blended Value Group Many social entrepreneurs struggle to take successful, innovative programs that address social problems a local or limited basis and scale them up to expand their impact in a more widespread, deeper, and efficient way.The editors address this issue with a comprehensive collection of original papers written by leading scholars. January 2012 10pp figures Paperback

270pp

234x156mm

£19.99

978-0-230-33837-1

Social Entrepreneurship Series Series Editor: Ivo Kamps

Over 4,750

Palgrave Macmillan titles included in Thomson Reuters

ebook available from: Palgrave Connect Business & Management Collections, Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary http://www.palgrave.com/products/title.aspx?pid=414542

Web of Science Book Citation Index A new multidisciplinary resource providing relevant and influential information on over 25,000 books View the Palgrave titles http://wokinfo.com/mbl/

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

entrepreneurship and small business

Perspectives in Entrepreneurship

The Startup Game

Entrepreneurship & Small Business

A Critical Approach

Inside the Partnership between Venture Capitalists and Entrepreneurs

Start-up, Growth and Maturity 3rd edition

Edited by Kevin Mole, Lecturer, Centre for Small and Medium Sized Enterprises, Warwick Business School, University of Warwick, UK Monder Ram, Professor of Small Business, De Montfort University, UK

‘This book brings together a welcome but seldom offered exposure to, and critique of, different approaches to the study of entrepreneurship. It elucidates these approaches, and their merits and demerits, very effectively through well chosen studies across chapters. It is a valuable addition to the literature on entrepreneurship and should be read by any serious student in this field.’ - Ken O’Neill, Professor Emeritus of Entrepreneurship and Small Business Development, University of Ulster, UK An alternative to the ‘how to’ entrepreneurship textbooks which offer practical business plans. This book is a higher level textbook offering different critical perspectives on entrepreneurship as an academic discipline, written for students by top academics and researchers in their respective fields. Contents: PART ONE: MICRO PERSPECTIVES / The Rational Choice Approach to Entrepreneurship; K.Mole & S.Roper / The Pyschology of the Entrepreneursh; L.Kolvereid & E.Isaksen / Undertaking Interpretive Work in Entrepreneurship Research;D.Fletcher / PART TWO: MACRO PERSPECTIVES / Feminism, Gender and Entrepreneurship; S.Marlow / An Introduction to Network Approaches and Embeddedness; S.Drakopoulos Dodd / Entrepreneurship and Neo-Institutional Theory; P.Tracey / Evolution and Entrepreneurship; D.Breslin / Entrepreneurship in the Context of the Resource-Based View of the Firm; N.Foss / PART THREE: INTEGRATING MICRO AND MACRO PERSPECTIVES / Critical Realism and Entrepreneurship; K.Mole / Critical Theories of Entrepreneurship; A.Spicer / Pragmatism, Reality and Entrepreneurship: Entrepreneurial Action and Effectuation Perspectives; T.Watson November 2011 232 pp Paperback £39.99

246x189mm 978-0-230-24110-7

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William H. Draper, Venture Capitalists and Founder of Sutter Hill Ventures in Palo Alto, California; General partner of Draper Richards L.P., Draper Investment Company, and Draper International; Chairman of the board of The Draper Richards Foundation Foreword by Eric Schmidt, CEO, Google

The first up-close look at how the relationship between venture capitalists and entrepreneurs is critical to the future of business. For more than forty years, Bill Draper has worked with top entrepreneurs in fabled Silicon Valley, where today’s vision is made into tomorrow’s reality. January 2011 Hardback

272pp £19.99

234x156mm 978-0-230-10486-0

http://www.palgrave.com/products/title.aspx?pid=417194

Wise Wealth Creating It, Managing It, Preserving It Joachim Schwass, Professor of Family Business, IMD, Switzerland, Håkan Hillerström, Independent Consultant, Holger Kück, Consultant and Colleen Lief, Research Associate, IMD

Captures the insights of leading academics and practitioners based on decades of research around the globe on factors of success and failures of private wealth, over time. It presents a deep and broad approach to understanding why and how wealth is created, managed and preserved over generations. December 2010 176pp Hardback £42.00

216x138mm 978-0-230-29005-1

Paul Burns, Professor of Entrepreneurship and Dean, University of Bedford Business School, UK

‘This text should be indispensible to any student of entrepreneurship. It combines well researched understanding of entrepreneurship issues with considerable practical guidance in the form of cases, exercises, advice and tips. I strongly recommend it to any one whether they simply want to learn more about entrepreneurship or actually set up their own enterprise.’ - Elizabeth Chell, Professor of Entrepreneurial Behaviour, Kingston University, UK The latest edition of Paul Burns' market-leading text retains its broad and accessible coverage of entrepreneurship, synthesizing good management practice for students and developing strong entrepreneurial skills. Boxed mini-cases, a stepby-step guide to producing a business plan and full length international case studies give it great practical application and make it easy for students to relate theory to practice . Contents: PART 1: ENTREPRENEURSHIP / Entrepreneurship in the Twenty-first Century / Entrepreneurs and Owner-managers / Innovation and Entrepreneurship / Social and Civic Entrepreneurship / PART 2: START-UP / Developing Creativity and the Business Idea / Evaluating the Business Idea / Launching the Business / International Entrepreneurship / Running the Business / Financing the Business / PART 3: GROWTH / Planning for Growth / New Products and Services / Growing the Business / Developing the Business Plan / Exit: Failure and Success / PART 4: MATURITY / 16. The Family Firm / From Entrepreneur to Leader / Corporate Entrepreneurship November 2010 544 pp 40 b/w tables and 40 figures Paperback £41.99

276x216mm 978-0-230-24780-2

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entrepreneurship and small business • innovation

Corporate Entrepreneurship Building an Entrepreneurial Organisation 2nd edition

Understanding Enterprise Entrepreneurship and Small Business 3rd edition

Paul Burns, Professor of Entrepreneurship and Dean, University of Bedford Business School, UK

This innovative text considers the personal qualities of successful entrepreneurs and the manner in which they do business. It demonstrates how these qualities can be replicated to form an organizational architecture that encourages entrepreneurship at all levels within a company. February 2008 Paperback £39.99

416pp 246x189mm 978-0-230-54263-1

http://www.palgrave.com/products/title.aspx?pid=279888

Social Enterprise Developing Sustainable Businesses Frank Martin and Marcus Thompson, Lecturer, both at University of Stirling, UK

'This book provides a comprehensive and well researched guide for current and aspiring social enterprise leaders alike. It is worth paying attention to the international case study examples, which are particularly illuminating.' Matt Jarratt, Social Enterprise London, UK This text considers what it takes for a social enterprise to sustain and develop its activities and compares social enterprise success to other forms of business. Perfect for all students and practitioners who want to make a difference and featuring real-world case studies, mini examples and quotations from active social entrepreneurs.

Simon Bridge, Simon Bridge and Associates, Ken O’Neill, Enterprise and Small Business Development Unit, University of Ulster, UK and Frank Martin, University of Stirling, UK

‘This book is fresh and innovative and is true to the real sense of the entrepreneurial spirit in that it encourages thinking out of the box. The authors have managed to combine substance, depth and creativity.’ - Spinder Dhaliwal, Lecturer in Entrepreneurship, School of Management, University of Surrey, UK This comprehensive guide to the key facts, ideas, and theories about enterprise and entrepreneurship considers their relation to small business and discusses measures taken to promote them. The authors outline the importance of the small business sector and consider the cultural, political and economic influences on business growth. November 2008 528pp Paperback £42.99

246x189mm 978-0-230-55270-8

http://www.palgrave.com/products/title.aspx?pid=280529

Innovation

From Complexity to Simplicity Creating Value in Your Business Simon Collinson, Professor of International Business and Innovation, Henley Business School, Reading University, UK; Guangbiao Chair Professor, Zhejiang University, China and Melvin Jay, Founder and CEO of the Simplicity Partnership, he has over 25 years of commercial and consulting experience

Complexity is one of the biggest challenges facing modern business today. It is slowing companies down, costing them on average 10% of their profits. From Complexity to Simplicity will equip you and your business with the tools you need to identify and eradicate complexity from your business model. Based on cutting-edge research with the top-200 firms in the world, it takes you through real business case studies and offers a practical how to guide to ridding your business of these profit killing problems.   Contents: What is Complexity, What is Simplicity? / The True Cost of Complexity: What are the Business & Human Consequences of Complexity / What are the Causes of Complexity?: The Human Factor / Where Complexity Hides in Your Company and how to Find it? / How to Work Out how much Complexity is Actually Costing You / How to Remove Complexity / 20 Quick and Easy Things You Can Do / The Simplicity Tool Kit / How to Remove Product Complexity / How to Remove Strategic Complexity / How to Remove Process Complexity / How to Simplify Management Information and Reporting / How to Remove Organisational Complexity / How to Change the Management Behaviours that Cause Complexity / Communicating with Simplicity August 2012 Hardback

192pp £19.99

234x156mm 978-1-137-00621-9

http://www.palgrave.com/products/title.aspx?pid=575979

March 2010 272pp 234x156mm 15 b/w illustrations and 15 b/w tables Paperback £33.99 978-0-230-20372-3 http://www.palgrave.com/products/title.aspx?pid=286072

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innovation

Employee-Driven Innovation

Regulating Technological Innovation

A New Approach Edited by Steen Høyrup, Assistant Professor and Director of Research Programme on Organization and Learning, University of Aarhus, Denmark, Maria Bonnafous-Boucher, Dean of Research, Advancia CCIP Cathrine Hasse, Professor, University of Aarhus, Denmark, Maja Lotz, Post-doctoral Fellow, Copenhagen Business School, The Netherlands and Kirsten Møller, Project Manager, University of Aarhus, Denmark

Presents research in Employee-Driven Innovation, an emergent field of study that meets the demand for exploiting new innovative potentials in organizations. There is a growing interest in creating new knowledge in innovation, emphasizing human resources and social processes. The authors intend to take the global lead in research on these areas. Contents: Foreword; T.Fenwick / PART I: THE NATURE OF EMPLOYEE-DRIVEN INNOVATION / PART II: EMPLOYEE-DRIVEN INNOVATION IN THE WORKPLACE MEDIATED THROUGH EMPLOYEE’S LEARNING / ART III: EMPLOYEE-DRIVEN INNOVATION UNFOLDED IN GLOBAL NETWORKS AND COMPLEX SYSTEMS

Examining the regulatory issues of fostering technological innovation and its applications this book combines legal, economic and administrative science perspectives. It answers important questions such as what type of regulatory framework would best fit the needs of technology and innovation developments? December 2011 248pp 10 b/w tables Hardback £65.00

216x138mm 978-0-230-36363-2

Innovation is a responsibility normally assigned to R&D departments but this is not enough. Companies need a systematic framework so innovation can occur at different levels of the organization. The world’s leading expert in marketing and innovation Philip Kotler, and Fernando Trías de Bes together present a revolutionary model for innovation. October 2011 Hardback

288pp £20.00

234x156mm 978-0-230-34343-6

http://www.palgrave.com/products/title.aspx?pid=531577

Social Innovation Blurring Boundaries to Reconfigure Markets Edited by Alex Nicholls, Lecturer in Social Entrepreneurship, Said Business School, UK and Alex Murdock, Head of Centre for Government and Charity Management, London South Bank University, UK

216x138mm 978-0-230-27862-2

December 2011 320pp 14 b/w tables and 5 figures Hardback £65.00

216x138mm 978-0-230-28017-5

http://www.palgrave.com/products/title.aspx?pid=477247

New

Fernando Trías de Bes, Associate Professor of Marketing Management, ESADE Business School, Spain and Philip Kotler, S.C. Johnson & Son Professor of International Marketing, Kellogg School of Management, Northwestern University, USA

Edited by Michiel A Heldeweg, Professor of Public Governance Law and Evisa Kica, both at University of Twente, The Netherlands

Focusing on social innovation broadly conceived in the context of social entrepreneurship and social enterprise in their global context this bookis organized to address three of the most important themes in social innovation: strategies and logics, performance measurement and governance, and finally, sustainability and the environment.

The A-to-F Model

A Multidisciplinary Approach

A Full Table of Contents is Available at: http://www. palgrave.com/products/title.aspx?pid=471684 June 2012 288pp 12 b/w tables, 9 figures Hardback £65.00

Winning At Innovation

Available as an ebook

Inspection copy available

Key Concepts in Innovation Hamsa Thota, President, Innovation Business Development Inc and Zunaira Munir, Managing Director, Strategize Blue, USA

A comprehensive glossary providing clear explanations of the major terms in the field of innovation, covering areas such as product development, design and creativity. By simplifying complex terminology and highlighting key debates, this book is an ideal companion for both students and practitioners. July 2011 Paperback

336pp £16.99

216x138mm 978-0-230-24462-7

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innovation

The Contrary Forces of Innovation An Ethnography of Innovation in the Food Industry

Developing Innovative Organizations

Combining insights from leading academic research and experienced managers, this book provides a systematic framework to understand what innovation is, why it matters, how it can be managed and how it can help your organization to reach its objectives.

Contents: PART I / Understanding Innovation as Process / Constructing Ethnography / PART II / Introducing the Case StudyFermenting Fish: Innovation In Practice / PART III / An Analytic Scheme of Innovation ProcessesThe Contrary Forces of Innovation / Conclusion 216x138mm 978-0-230-28366-4

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Venturing into the Bioeconomy Professions, innovation, identity Alexander Styhre, Associate Professor, Department of Project Management, Chalmers University of Technology, Sweden and Mats Sundgren, Senior Scientist, AstraZeneca R&D, Sweden

This book reports empirical material from three case studies in the pharmaceutical industry, the biotechnology industry and the domain of academic research. New technoscientific frameworks that have not yet translated into new therapies, in the future, may play a more central role in the late-modern society. June 2011 Hardback

304pp £65.00

216x138mm 978-0-230-23836-7

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections http://www.palgrave.com/products/title.aspx?pid=381436

Keith Goffin, Professor of Innovation and New Product Development, Cranfield School of Management, UK, Fred Lemke, Assistant Professor of Marketing, Alliant International University, USA and Ursula Koners, Visiting Research Fellow, Cranfield School of Management, UK

Benoît Gailly, Professor of Innovation Management, Louvain School of Management, Belgium

The complexity and tensions of industrial innovation processes are fleshed out through the analysis of an intriguing case study from the food industry. Drawing together insights from multiple disciplines, this book shows the controversial nature of innovation processes.

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections

Creating Breakthrough Products

A Roadmap to Boost your Innovation Potential

Thomas Hoholm, Postdoctoral Researcher, Norwegian School of Management BI, Norway

July 2011 336pp 2 b/w tables and 2 figures Hardback £65.00

Identifying Hidden Needs

November 2010 232pp 1 b/w table and 9 figures Hardback £27.00

234x156mm 978-0-230-28942-0

http://www.palgrave.com/products/title.aspx?pid=490934

Too many new products fail. New products which are hard to differentiate from existing products won’t capture the customer’s imagination. The failure is due to a poor understanding of customers’ needs. Companies need to take a radical approach to identifying customers’ real needs, and this book demonstrates innovative ways to achieve this. October 2010 288pp 41 b/w tables and 49 figures Hardback £32.00

234x156mm 978-0-230-21976-2

Technology Management

Shortlisted for the CMI Management Book of the Year 2011/2012

Activities and Tools

ebook available from: Palgrave Connect Business & Management Collections, Gardners Books, Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Google eBookstore (UK)

Dilek Cetindamar, Professor, Faculty of Management, Sabanci University, Turkey, Rob Phaal, Senior Research Associate and David Probert, Reader in Technology Management, both at Centre for Technology Management, University of Cambridge, UK

'This book is an insightful resource for both the technology management student and professional. The student can benefit from the practical examples that bring the technology management tools and processes to life.' - Christos-Dimitris Tsinopoulos, Lecturer, Operations & Project Management, Durham Business School, Durham University, UK March 2010 296 pp 246x189mm 30 b/w tables and 30 b/w illustrations Paperback £41.99 978-0-230-23334-8 http://www.palgrave.com/products/title.aspx?pid=348551

http://www.palgrave.com/products/title.aspx?pid=310518

Managing Flow A Process Theory of the Knowledge-Based Firm Ikujiro Nonaka, Graduate School of International Corporate Strategy, Hitotsubashi University, Japan, Ryoko Toyama, Japan Advanced Institute of Science and Technology, Graduate School of Knowledge Science, Japan and Toru Hirata, Faculty of Economics, Kanazawa University, Japan July 2008 Hardback

280pp £61.00

216x138mm 978-0-230-55376-7

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innovation • business ethics & corporate social responsibility

Innovation Management

Business Ethics & Corporate Social Responsibility

Strategy and Implementation using the Pentathlon Framework 2nd edition

Us Before Me Ethics and Social Capital for Global Well-Being Patricia Illingworth, Associate Professor, Northeastern University, USA

Social versus Corporate Welfare

Keith Goffin, Professor of Innovation and New Product Development and Rick Mitchell, both at Cranfield School of Management, UK

'Goffin and Mitchell do an admirable job of assembling an arsenal of strategic tools within a comprehensive framework to help both students and practitioners of innovation. This book is the achievement of a delicate balancing act between depth and breadth that will ensure its place on the bookshelves of MBA students and managers alike.' - Peter Erdélyi, Senior Lecturer in Strategy and Marketing, Bournemouth University, UK Designed primarily for students on MBA and executive education courses, this practical text uses a ‘pentathlon’ framework for discussing key issues. The authors provide pragmatic tools for the effective management of innovation and develop strategies for improving performance in both service and manufacturing companies. March 2010 424pp 234x156mm 80 b/w tables and 60 diagrams Paperback £34.99 978-0-230-20582-6

Competing Needs and Interests within the Welfare State

Patricia Illingworth’s short, powerful and passionate book argues that “social capital” should be an essential ethical concept guiding our actions, and explains how one might go about implementing this idea in a positive way.

Kevin Farnsworth, Lecturer in Sociology, Department of Sociological Studies, University of Sheffield, UK

Drawing on comparative data from a number of countries, this book examines the size, uses and importance of corporate welfare in a number of welfare states.

Contents: List of Tables / List of Figures / Preface and Acknowledgements / Corporate Welfare Versus Social Welfare: Competing Needs and Interests within the Welfare State / The Political Economy of Social-Corporate Welfare: Competing Interests and Competing Needs within Various Capitalisms / Globalisation, Competing Interests and Governance / Varieties of Support within Various Capitalisms / Corporate Welfare Programmes / Welfare and the Global Economic Crisis / Conclusion / Notes / Bibliography / Index

January 2012 Paperback

198x129mm 978-0-230-31443-6

http://www.palgrave.com/products/title.aspx?pid=510534

Women on Corporate Boards and in Top Management European Trends and Policy Edited by Colette Fagan, Professor of Sociology, University of Manchester, UK, Maria C.González Menèndez, Senior Lecturer, Sociology and Silvia Gómez Ansón, Associate Professor of Finance and Accountancy, both at University of Oviedo, Spain

March 2012 224pp 216x138mm 12 b/w tables, 15 graphs, 7 charts and 2 figures Hardback £55.00 978-0-230-27453-2 http://www.palgrave.com/products/title.aspx?pid=415667

http://www.palgrave.com/products/title.aspx?pid=295378

288pp £12.99

This book examines the international trends and associated developments in gender equality policy including corporate governance such as gender quotas. International comparative analysis is combined with detailed analysis of eight European countries with different policy regimes and trajectories. May 2012 304pp 216x138mm 66 b/w tables, 27 figures and 3 illustrations Hardback £55.00 978-0-230-29344-1

Work and Welfare in Europe Series Editors: Denis Bouget and Jochen Clasen http://www.palgrave.com/products/title.aspx?pid=493067

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business ethics & corporate social responsibility

Ethics in Marketing and Communications Towards a Global Perspective Edited by Mary M. McKinley, Professor of Marketing, ESCEM School of Management, France

This book takes an international perspective on the topical issues of marketing ethics and ethical communications. The contributors are professors of business in various European institutions who bring their international background and experience to this body of work. Contents: Marketing Communications and Ethics; K.S.Jahdi / Responsible Communications Agencies; A.Badran / How Web 2.0 Will Save CSR; F.Mauleon / Ethical Dilemmas In Customer Relationship Management; M.McKinley / Brand Communication and Ethics; A.Mathieu / Is Advertising Targeting Vulnerable Customers in China? L.F.Fayol-Song / The Ethical Paradoxes of Tourism; P.Callot / Marketing Ethical Banking; E.Paulet & F.Relano December 2011 144pp 4 figures and 13 b/w tables Hardback £65.00

216x138mm 978-0-230-35855-3

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections http://www.palgrave.com/products/title.aspx?pid=541336

Global Governance and Corporate Responsibility in Conflict Zones Moira Feil, Senior Project Manager, Adelphi Research, Germany

Corporations in conflict zones and their provision of security are particularly relevant for understanding whether private actors are increasingly sources of governance contributions that regulate public goods. Feil highlights the discrepancies between political and theoretical expectations of corporate engagement and governance contributions. December 2011 256pp Hardback £57.50

216x138mm 978-0-230-30789-6

Global Issues Series Editor: Jim Whitman ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Political & International Studies Collections http://www.palgrave.com/products/title.aspx?pid=521984

Social Responsibility, Entrepreneurship and the Common Good International and Interdisciplinary Perspectives Edited by Carole Bonanni, Associate Professor, François Lépineux, Professor and Head of the Centre for Responsible Business and Julia Roloff, Associate Professor, all at ESC Rennes School of Business, France

An exploration of the interplay between social responsibility, entrepreneurship and the common good which is organized into four sections: business and the common good; educating responsible entrepreneurs; corporate social responsibility (CSR) challenges and the common good; and CSR and entrepreneurship in emerging economies December 2011 320pp 12 figures and 24 b/w tables Hardback £65.00

216x138mm 978-0-230-29283-3

Governance and Social Responsibility International Perspectives Güler Aras, Professor, Yildiz Technical University, Turkey and David Crowther, Professor, Leicester Business School, de Montfort University, UK

‘This timely and comprehensive text represents an excellent resource for students who want to gain an in-depth understanding of the interrelated fields of social responsibility and corporate governance. Aras and Crowther’s well-balanced and clearly-written analysis shows how corporations can address their multiple responsibilities in society – a topic concerning most, if not all, of us.’ - Andreas Rasche, University of Warwick, UK A rigorous introduction to CSR which explores the variety of perspectives and debates, incorporating an international orientation throughout. The text will give students a firm underpinning theory in which to understand the key debates and issues. Contents: Introduction to CSR / Defining CSR: Contested Terrain / The Social, Political and Economic Context: Failure and the Need for CSR / Stakeholders / The Principles of CSR / Issues Concerning Sustainability / The Social Contract: Moral Obligation or Regulation / Ethics, CSR and Corporate Behaviour / Corporate and Managerial Behaviour / Agency Theory and Governance Issues / Performance Evaluation and Performance Reporting / CSR in Non-Profit Organisations / Globalisation and Regulation / Stakeholders and Protest: Challenging Corporate Activity / CSR and Strategy / CSR and Leadership / Glossary / Index November 2011 352pp 234x156mm 10 b/w tables and 54 b/w line drawings Paperback £28.99 978-0-230-24351-4 http://www.palgrave.com/products/title.aspx?pid=391261

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business ethics & corporate social responsibility

Corporate Governance

Globalization and Self-Regulation

Keys to Governance

Theory and Practice 3rd edition

The Crucial Role that Corporate Codes of Conduct Play in Global Business

Strategic Leadership for Quality of Life

S. Prakash Sethi, University Distinguished Professor, Academic Director of Executive Programs, and Professor of Management, Zicklin School of Business, Baruch College, the City University of New York, USA

Carol Padgett, Lecturer , ICMA Centre, University of Reading, UK

‘Carol Padgett has written an excellent book on corporate governance. It is comprehensive and thorough in its coverage of an important and expanding topic. The book combines an extensive review of the relevant literature with an insightful description of corporate governance policy and practice. It is well illustrated with case studies and examples, and it guides the reader carefully through the different aspects of current corporate governance debates.’ - Colin Mayer, Peter Moores Professor of Management Studies, SaId Business School, University of Oxford, UK This book systematically explores the factors that shape corporate governance, and discusses both those governance practices implemented by companies and those imposed by regulators. It also tries to determine how good corporate governance can help companies to create value for their shareholders. Corporate Governance is firmly grounded in academic literature and packed with empirical evidence from around the world, making it an ideal book for students of business, management, finance, accounting and law taking a one-term course in the subject. Contents: The Scope and Nature of Corporate / Governance / Ownership / The Board of Directors / Stakeholders / Remuneration / The Market for Corporate Control / Regulation / Communication and Disclosure / Corporate Governance in Emerging Markets / Conclusion November 2011 240pp Paperback £31.99

249x189mm 978-0-2302-2999-0

http://www.palgrave.com/products/title.aspx?pid=271242

Corporate strategy expert Prakash Sethi takes an in-depth look at global structures and how regulation works from a corporate perspective, providing case studies of several industries and governments who have begun implementing voluntary codes of conducts, including Equator Principles, ICMM, and The Kimberly Process. October 2011 8pp figures Hardback

312pp

234x156mm

£42.50

978-0-230-61155-9

ebook available from: Palgrave Connect Business & Management Collections

Yılmaz Argüden, Chairman, ARGE - Management Consultants

Good governance is key to the sustainability of organizations and improving quality of life for all. Governance is much more than a set of rules, it is a culture and a climate of responsibility, accountability and fairness that is deployed throughout an institution. In this book the author outlines the keys to good governance. October 2011 224pp 1 figure and 3 b/w tables Hardback £26.00

CSR in the Latin American Mining Sector Edited by Julia Sagebien, Associate Professor, School of Business Administration, Dalhousie University, Canada and Nicole Marie Lindsay, School of Communication, Simon Fraser University, Canada

The authors explore the complex dynamics of mining and Corporate Social Responsibility (CSR) in Latin America, including a reflection on the African continent, presenting arguments and case studies based on new research on a set of urgent and emerging questions surrounding mining, development and sustainability. October 2011 376pp 216x138mm 9 figures, 12 b/w tables and 1 illustration Hardback £65.00 978-0-230-27764-9

978-0-230-27814-1

http://www.palgrave.com/products/title.aspx?pid=470519

Corruption The New Corporate Challenge

http://www.palgrave.com/products/title.aspx?pid=325027

Governance Ecosystems

234x156mm

Nick Kochan, is a leading British authority on corruption and white collar crime and Robin Goodyear, Political Researcher and Analyst

The dangers of involvement in corruption need to be embedded in corporate strategy. Companies’ response to these dangers must also be reflected in their practices, particularly if operating outside its own borders. This book guides managers through the complexity of bribery issues with advice on how to implement anti-corruption strategies. September 2011 320pp 7 figures and 1 b/w table Hardback £26.00

234x156mm 978-0-230-29843-9

http://www.palgrave.com/products/title.aspx?pid=505053

International Political Economy Series Series Editor: Timothy M. Shaw http://www.palgrave.com/products/title.aspx?pid=469359

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business ethics & corporate social responsibility

Values and Stakeholders in an Era of Social Responsibility Cut-Throat Competition? Paolo D’Anselmi, Practitioner of Management Consultancy and Policy analysis since 1981. He currently Teaches Organizational Metrics, University of Rome at Tor Vergata, Italy

‘In this striking book, Paolo D’Anselmi provides an entirely novel and refreshing look at the basic ideas of Corporate Social Responsibility – an area that is desperately in need of a new perspective.’ - Herman B. ‘Dutch’ Leonard, Harvard University, USA Assuming a pro-business viewpoint, this book criticizes sustainability and responsibility as it appears in the reports of corporations. It launches an appeal to the representatives of SMEs around the world to make accountability happen in government organizations and monopolies. Contents: Introduction / PART I: DEVELOPING A CSR PROCESS FRAMEWORK / The Problem and the Solution / The Backstage of Capitalism / CSR You Are (it’s Not What You Do) / Think Negative / The USDIME Framework / The Unknown Stakeholder / Disclosure / Implementation / Everyman’s Decision Making: Micro-Ethics / Who’s Afraid of the Policy Analyst? / The Proof of the Pudding: Applying the USDIME Framework / PART II: FROM CSR TO POLITICS: THE COMPETITIVE DIVIDE / The Neighborhood Bullies / The Profits of Non-Profit / The Autarky of Public Administration / The Irrelevant Politics / Four Fruitful Generalizations: from CSR to Politics / What is to Be Done: Developing a Political Agenda for SMEs September 2011 272pp Hardback £65.00

216x138mm 978-0-230-30373-7

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections

HIGHLIGHT The Palgrave Handbook of Spirituality and Business Edited by Luk Bouckaert, Emeritus Professor, Catholic University of Leuven, Belgium and Laszlo Zsolnai, Professor and Director, Business Ethics Center, Corvinus University of Budapest, Hungary

A summary of the most important issues, approaches and models in the field of spirituality in business, economics and society. The Handbook of Spirituality and Business presents a comprehensive pluralistic view covering all the major religious and spiritual traditions. Contents: Introduction / Spirituality and Business; L.Bouckaert & L.Zsolnai / PART I: THE NATURE OF SPIRITUALITY / Religion and Spirituality in Doing Business; P.De Blot / Spirituality and Rationality; L.Bouckaert / Neuroscience of Spirituality; A.Newberg / Transpersonal Psychology; J.Drew / Moral Agency and Spiritual Intelligence; L.Zsolnai / Gender and Spirituality; V.Draulans / Critique as a Notion of Spirituality; S.Langenberg / PART II: SPIRITUALLY INSPIRED ECONOMICS / Aristotle and Economics; R.Allinson / Indian Management Philosophy; S.Mukherjee / Buddhist Economics; L.Zsolnai / Confucianism and Taoism; R.Allinson / Budo Philosophy; H.Oosterling / Jewish Ethical Perspective on Income and Wealth Distribution; M.Pava / Catholic Social Teaching; D.Mele / Protestant Economic Principles and Practices; J.Wiersma / Islamic Economics; F.Khan / Quakers Spirituality and the Economy; L.Michaelis / Personalism; L.Bouckaert / Liberation Theology; E.van den Dool / Schumacher’s People Centered Economics; H.Opdebeeck / Baha’i Perspective on Business and Organization; M.Lips-Wiersma / Teaching of the Elders and its Relevance for Modern Organization; M.Bell / PART III: SOCIO-ECONOMIC PROBLEMS IN SPIRITUAL PERSPECTIVE / Spiritual Meaning of the Economic Crisis; C.Hoevel / Materialistic Value-orientation; T.Kasser / Avarice; S.Zamagni / Globalization; J.J.Rosé & F.Lépineux / Deep Ecology; K.Ims / Climate Change and Spirituality; L.Michaelis / Ecological Sustainability and Organizational Functioning; J.Adams / Responsibility for Future Generations; L.Zsolnai / Authenticity; D.Boyle / Frugality; L.Bouckaert, H.Opdebeeck & L.Zsolnai / Civil Economy; S.Zamagni / PART IV: BUSINESS SPIRITUALITY / Spiritually-based Leadership; P.Pruzan / Deep Leadership and Spirit-driven Business Organizations; G.Broekstra & P.De Blot / Transformation Management; R.Lessem & A.Schieffer / Mindfulness in Business; S.Nandram & M.E.Borden / Voicing Meaningfulness at Work; M.Lips-Wiersma & L.Morris / Multinational Companies and the Common Good; F.Lépineux & J.J.Rosé / Corporate Conscience; K.E.Goodpaster / PART V: GOOD PRACTICES AND WORKING MODELS / The New Role of Business in Society; O.F.Williams / Self-assessment and Improvement Process for Organizations; T.Dean Maines / Edgewalker Organizations; J.Neal / The Economy of Communion; L.Bruni & T.Hejj / Ethical Branding; M.Thompson / Fair Trade Movement; Z.Boda / Ethical Banking; F.de Clerck http://www.palgrave.com/products/title.aspx?pid=381312

August 2011 448pp 17 figures and 4 b/w tables Hardback £120.00

216x138mm 978-0-230-23831-2

http://www.palgrave.com/products/title.aspx?pid=521188

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business ethics & corporate social responsibility

Building Stakeholder Relations and Corporate Social Responsibility

Innovative Approaches to Global Sustainability Edited by Charles Wankel, Associate Professor, St. Johns University, USA and James A.F. Stoner, Professor, Fordham University, USA

Barbara Fryzel, Assistant Professor, Jagiellonian University, Poland

Explores how companies engage in CSR activities, how their corporate identity determines the way in which they perceive the stakeholders and, as a result, engage in dialogue-based relations with them. July 2011 160pp 5 b/w tables and 17 figures Hardback £65.00

978-0-230-27325-2

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections http://www.palgrave.com/products/title.aspx?pid=415572 March 2011 Paperback

228pp £19.99

Edited by Lorenzo Sacconi, Professor of Economics, Trento University, Italy, Margaret Blair, Professor of Law, Vanderbilt University, USA, R. Edward Freeman, Elis and Signe Olsson Professor of Business Administration, Darden School of Business, Virginia University, USA and Alessandro Vercelli, Department of Economic Policy, Finance and Development, University of Siena, Italy

http://www.palgrave.com/products/title.aspx?pid=313348

BP and the Macondo Spill The Complete Story Colin Read, Professor of Economics and Finance, SUNY College at Plattsburgh, USA

Corporate social responsibility is examined in this book as multi-stakeholder approach to corporate governance. This volume outlines neo-institutional and stakeholder theories of the firm, new rational choice and social contract normative models, self regulatory and soft law models, and the advances from behavioural economics. December 2010 488pp 36 figures and 18 b/w tables Hardback £84.00

The complete story of the devastating BP oil spill of 2010. The author puts forward an objective account of what happened, a documentation of the true costs and an explanation of the science and business of the spill and its remediation.

234x156mm 978-0-230-23654-7

International Economic Association Series Editor: Michael Kaser ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Economics & Finance Collections http://www.palgrave.com/products/title.aspx?pid=376198

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216x138mm 978-0-230-10405-1

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The Contribution of Economic Theory and Related Disciplines

Challenges and Controversies 2nd edition Kamel Mellahi, Professor of Strategic Management, University of Sheffield Management School, UK, Kevin Morrell, Reader in Organizational Behaviour, Birmingham Business School, University of Birmingham, UK and Geoffrey Wood, Professor of Human Resource Management, The University of Sheffield, UK

A concrete, actionbased look at the ways businesses can become sustainable as moving towards a sustainable world becomes more and more important.

216x138mm

Corporate Governance

The Ethical Business

May 2011 23 figures Hardback

'This interesting, thought-provoking book makes a valuable contribution to the field of business ethics. It is a book that scholars, tertiary students, business practitioners and the critical-thinking layperson alike will find rewarding. Given increasing pressures from citizens and governments on businesses to be socially responsible, the authors offer salient, pertinent challenges to each of us in terms of our own ethical stance.' - June Buchanan, Faculty of Business and Economics, Macquarie University, Australia The latest edition of The Ethical Business has been updated with new chapters focusing on the symbiotic relationship between business and the environment. New case studies have been developed to increase the practical application of ethical themes within the workplace. A critical analysis of contemporary issues in business ethics. Contents: PART I: THEORETICAL FOUNDATIONS / Introducing Business Ethics / The Ethical Business and the Business of Ethics / PART II: ISSUES FACING MANAGEMENT / Governance and Compliance / Social Partnerships / Green Issues / Globalization and Trade / PART III: ETHICAL MANAGEMENT IN PRACTICE: ETHICS AND KEY FUNCTIONAL AREAS / Accounting and Finance / Organizational Behaviour and Human Resource Management / Marketing / Supply Chain and Operations Management

248pp

234x156mm

June 2010 288pp 234x156mm 15 b/w line drawings and 15 b/w tables Paperback £31.99 978-0-230-54693-6

£26.00

978-0-230-29358-8

http://www.palgrave.com/products/title.aspx?pid=280270

http://www.palgrave.com/products/title.aspx?pid=497862

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business ethics & corporate social responsibility HUMANISM IN BUSINESS SERIES The Humanism in Business Series provides inspiration and solid advice on how to align business success with societal aims.

Banking with Integrity

Business Schools Under Fire

The Winners of the Financial Crisis?

Humanistic Management Education as the Way Forward

Edited by Heiko Spitzeck, Professor, Fundação Dom Cabral, Brazil, Michael Pirson, Assistant Professor, Graduate School of Business, Fordham University, USA and Claus Dierksmeier, Distinguished Professor of Globalization Ethics, Department of Philosophy, Stonehill College, USA

Human Development in Business Values and Humanistic Management in the Encyclical ‘Caritas in Veritate’ Edited by Domènec Melé, Professor and Chairman, Department of Business Ethics, IESE Business School, University of Navarra, Spain and Claus Dierksmeier, Distinguished Professor of Globalization Ethics, Department of Philosophy, Stonehill College, USA

In his Encyclical Letter Caritas in Veritate Pope Benedict XVI proposed a new humanistic synthesis to realign the economy with its social purpose. The aim of this book is to interpret, comment and develop aspects of the Encyclical Letter which are significant for economic and business activity and contribute to humanistic management. April 2012 Hardback

272pp £65.00

216x138mm 978-0-230-29682-4

http://www.palgrave.com/products/title.aspx?pid=502254

Banking with Integrity provides rich and in-depth case studies of banks which were doing well during the financial crisis of 2007-2010. While other banks went bankrupt, were nationalized, or struggled for survival some of the featured cases increased market share, attracted more customers and avoided home evictions of their clients. Contents: Introduction / ABN Amro Real; P.Palacios & M.Pirson / Banca Poplare Etica; A.Vaccaro / Banca Prossima; A.Dal Colle & M.Morganti / BB&T; S.Williams & J.J.Griffin / CCML; F.Wilson, J.E.Post & F.Robert Wilson / Cooperative Bank of Chandia; T.Katerinakis / GLS Bank; E.Schneeweis / ICICI; R.Sharma & P.Abraham / People’s United; A. Gangahar / Shore Bank; F.Wilson & J. Post / Triodos; F.J an de Graaf / Wainwright; C. Arena / Investment Banks; A.Gangahar / Conclusion November 2011 232pp 12 tables and 6 figures Hardback £65.00

216x138mm 978-0-230-28995-6

ebook available from: Palgrave Connect Business & Management Collections

Edited by Wolfgang Amann, Director of Executive Education, Goethe Business School, Germany, Michael Pirson, Assistand Professor, Graduate School of Business, Fordham University, USA, Claus Dierksmeier, Distinguished Professor of Globalization Ethics, Department of Philosophy, Stonehill College, USA, Ernst Von Kimakowitz, Independent Professional and Heiko Spitzeck, Professor, Fundação Dom Cabral, Brazil

In a time of instability trust in managers is low. Management education is being scrutinized for its impact on society and business schools have been considered as ‘silent partners in corporate crime’ This book outlines how business schools can get out of the line of fire by presenting the cornerstones of a humanistic business education. Contents: PART I: ISSUES WITH THE CURRENT MANAGEMENT EDUCATION / PART II: WAYS FORWARD / PART III: DEVELOPING SOCIALLY RESPONSIBLE BEHAVIOR IN MANAGERS / PART IV: HOW TO ACHIEVE AND SUSTAIN PROGRESS / PART V: THE RISE OF HUMANISTIC BUSINESS SCHOOLS (HUBS) A Full Table of Contents is Available at: http://www. palgrave.com/products/title.aspx?pid=534690 August 2011 496pp 22 tables and 30 figures Hardback £65.00

216x138mm 978-0-230-34905-6

http://www.palgrave.com/products/title.aspx?pid=491184

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business ethics & corporate social responsibility • business law

Humanistic Ethics in the Age of Globality Edited by Claus Dierksmeier, Distinguished Professor of Globalization Ethics, Department of Philosophy, Stonehill College, USA, Wolfgang Amann, Director of Executive Education, Goethe Business School, Germany, Ernst Von Kimakowitz, Independent Professional, Heiko Spitzeck, Professor, Fundação Dom Cabral, Brazil and Michael Pirson, Assistant Professor, Graduate School of Business, Fordham University, New York, USA

Cultures and moral expectations differ around the globe, and so the management of corporate responsibilities has become increasingly complex. Is there, however, a humanistic consensus that can bridge cultural and ethnic divides and reconcile the diverse and contrary interests of stakeholders world-wide? This book seeks to answer that question. July 2011 2 b/w tables Hardback

320pp

216x138mm

£65.00

978-0-230-27327-6

Company Law

Business Law

http://www.palgrave.com/products/title.aspx?pid=415582

Please use the following ISBN to order all titles in the series: Hardback: 978-0-230-24633-1

8th edition

Governance

Janet Dine, Professor of International Economic Law, Queen Mary University of London, UK and Marios Koutsias, Lecturer, University of Essex, UK

Legal Guidelines For International Management Practice Edited by Ruediger Theiselmann, Head of CF Corporate Center/ Rechtsanwalt, Lawyer, Commerzbank AG

Governance describes the legal framework for international managers and supervisory board members in twentythree countries. This comprizes legal duties in terms of decisionmaking, corporate crisis, accounting, mergers and acquisitions, as well as equity and debt raisings. Contents: Foreword / Australia; A.Davis, S.Hodgson & T.Spitzer / Austria; N.Adensamer, S.Kerschbaum & G.Gahleitner / Brazil; R.Nader & M.Lorenz / China; J.Schinköth, D.P.Eich, P.Arsenault & C.Wang / Czech Republic; M.Dubovsky & M.Zimmerling / Denmark; H.Stakemann & J.Christensen / Finland; A.Doepel & R.Paanila / France; R.Cork & W.Uebelhoer / Germany; R.Theiselmann / India; K.Singh & W.Uebelhoer / Italy; K.Riehmer, P.M.Fioruzzi & N.B.Puppieni / Luxembourg; M.Dietrich & T.Sauer / Netherlands; J.C.van Beckhoven, M.T.G.Schoonewille & W.E.P.Gerbers / Poland: K.K.Čikulin, A.Jonczyk, S.Hodgson & B.Fiedler / Russia; H.Schmitt & R.Prokhorov / Sweden; A.Foerster / Switzerland; D.Oser / Spain; D.Franco, A.von Werder & S.Petersen / Turkey; S.Onder, G.İncesulu & O.Habighorst / United Arab Emirates; P.von Randow / United Kingdom; K.Riehmer & T.Sarkar / United States of America; J.Lewis, L.Thoma, O.Sobol, E.de la Mare, I.Posluschny & C.Mader / Vietnam; M.Lorenz, T.M.Pham & O.H.K.Nguyen May 2012 736pp 234x156mm 6 b/w tables, 1 diagram and 1 figure Hardback £90.00 978-1-137-00440-6 http://www.palgrave.com/products/title.aspx?pid=574632

Company Law is a complete and accessible guide to the legal framework in which companies operate. Logically structured and with a readable style, the text includes helpful summaries for each chapter, along with case notes. This new edition has been thoroughly revised and updated and is presented with new livery and new two-colour text. May 2012 Paperback

368pp £24.99

246x171mm 978-0-230-36207-9

Palgrave Macmillan Law Masters http://www.palgrave.com/products/title.aspx?pid=476873

Employment Law 8th edition Deborah J. Lockton, Professor of Employment Law, Leicester De Montfort Law School, UK

This popular and long-established text has been specially revised to include the provisions of the new Equality Act 2010. This book steers the student confidently through the complexities of the subject and is reinforced with summaries, exercises and further reading throughout. June 2011 Paperback

448pp £24.99

246x171mm 978-0-230-30128-3

Palgrave Macmillan Law Masters http://www.palgrave.com/products/title.aspx?pid=508807

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business law • business history

Regulating for Decent Work New Directions in Labour Market Regulation Edited by Sangheon Lee, ILO Geneva, Switzerland and Deirdre McCann, Senior Lecturer, University of Manchester, UK

Regulating for Decent Work is a response to the dominant deregulatory approaches that have shaped labour market regulation in recent years. The inter-disciplinary and international approach invigorates current debates through the identification of new challenges, subjects and perspectives. June 2011 Hardback

392pp £70.00

216x138mm 978-0-230-30217-4

Advances in Labour Studies ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Economics & Finance Collections http://www.palgrave.com/products/title.aspx?pid=513720

Business History

Transformation of the Employment Structure in the EU and USA, 1995–2007 Edited by Enrique Fernandez-Macias, Research Manager, John Hurley, Research Officer and Donald Storrie, Head of the Employment and Competitiveness Unit, all at European Foudnation for the Improvement of Living and Working Conditions, Dublin, Republic of Ireland

This collection describes the changing structure of employment during the period of robust employment expansion that preceded the credit crunch and features contributions from a team of leading labour market researchers from Europe and the United States. Contents: List of Tables / List of Figures / Foreword/ Introduction; D.Storrie / Methodology; E.FernandezMacias, T.Ward & R.Stehrer / Patterns of Employment Expansion in Europe 1995-2007; E.Fernández-Macías / Patterns of Job Change and Job Concentration in the US and Europe, 1995-2007: An Exploratory Analysis; R.Dwyer & E.Wright / Women’s Changing Job Structure in Europe: Patterns of Job Concentration, Low Pay and Welfare Employment; D.Grimshaw & H.Figueiredo / Immigration and Labour Market Segmentation in Europe; R.Munoz de Bustillo & J.Anton / Assessing Recent Employment Shifts in Europe Using a Multidimensional Job Quality Indicator; J.Hurley, E.Fernandez Macias & R.Munoz de Bustillo / Job Quality Developments in Post-Socialist Accession Countries; A.Scharle / The Institutional Context of Skills-wages Mismatches; J.Jungblut & P.O’Connell / The Impact of Recessions on Labour Market Structure; T.Ward, R.Stehrer, J.Hurley & D.Storrie / Bibliography / Index

Intervention in the Modern UK Brewing Industry John Spicer, Consultant, Chris Thurman MBE, formerly Brewers Society, John Walters, formerly Analyst and Researcher in the Drinks and Pub Industry and Simon Ward, Consultant and formerly Strategic Director, Public Affairs Director and Executive Member, Whitbread

This is the story of the radical intervention carried out by the Thatcher administration in response to 1986-89 Monopolies and Mergers Commission inquiry into brewing. It describes the creation of big brewers, the official investigations into what many saw as an uncompetitive structure and the damaging consequences for consumers and licensees. Contents: The ‘Big Six’ Brewers and the Early Investigations / Milestones on the Road to a Monopoly Reference / The State of Affairs in 1985 / The OFT Prepares its Case / The Conduct of the Inquiry / The MMC Receives the Evidence / Radical Change Proposed / Mixed Reactions to the Report / The Government Confronts the Recommendations / The Beer Orders Emerge / Complying with the Orders / Four More Reviews / The Big Brewers Fall into Foreign Hands / The Regionals React / Pub Companies and Licensees / Prices and Choice / The Beer Market / The Beer Orders are Revoked / Pubcos Move Centre Stage / Summary and Conclusions / What If? December 2011 344pp 17 b/w tables and 15 figures Hardback £65.00

216x138mm 978-0-230-29857-6

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April 2012 304pp 216x138mm 51 charts, 31 b/w tables, 15 graphs and 4 figures Hardback £55.00 978-0-230-29779-1 http://www.palgrave.com/products/title.aspx?pid=483896

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business history • teaching and researching in higher education

When Money Was In Fashion

Teaching and Researching in Higher Education

Henry Goldman, Goldman Sachs, and the Founding of Wall Street This epic biography tells the story of the rise of Wall Street and the growth of Goldman Sachs from a small commercial paper company to the international banking business we know today. 288pp

Paul Dainty, Professor of Management Development and Moreen Anderson, Principal Fellow in Leadership and Organisational Behaviour, both at Melbourne Business School, University of Melbourne, Australia

234x156mm

978-0-230-11405-0

ebook available from: Waterstone’s, Dawson ERA, ebooks.com, Ebook Library, Ebrary, Myilibrary, NetLibrary, Gardners Books http://www.palgrave.com/products/title.aspx?pid=361477

A Business and Labour History of Britain Case studies of Britain in the Nineteenth and Twentieth Centuries Edited by Mike Richardson, Research Fellow and Senior Lecturer, Centre for Employment Studies and Peter Nicholls, Head of Department, School of Human Resource Management, both at Bristol Business School, UK

'An MBA offers an extraordinary learning experience, especially to those fully prepared to benefit. The MBA Companion offers an excellent way to prepare, and you will be glad to have invested in a copy.' - Richard Barker, MBA Director, Judge Business School, University of Cambridge, UK The MBA Companion lets the student know what to expect from their course and will be there every step of the way as an essential reference. Offering wide-ranging yet accessible coverage of the core topics, along with important advice on study skills, this book is the essential survival guide for MBA students. January 2008 Paperback

368pp £30.99

246x171mm 978-1-4039-9885-9

Palgrave Student Companions Series http://www.palgrave.com/products/title.aspx?pid=274634

Edited by Palgrave Macmillan Ltd

The most comprehensive guide available on postgraduate grants and professional funding globally. For thirty years it has been the leading source for up-to-date information on the availability of, and eligibility for, postgraduate and professional awards. Each entry is verified by its awarding body and all information is updated annually. Contents: Preface / How to Use The Grants Register / The Grants Register / Subject and Eligibility Guide to Awards / Index of Awards / Index of Discounted Awards / Index of Awarding Organizations July 2011 Hardback

1136pp £220.00

297x210mm 978-0-230-24801-4

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Doing a Successful Research Project Using Qualitative or Quantitative Methods Martin Brett Davies, Professor Emeritus, University of East Anglia, UK

An accessible, even-handed introduction to carrying out research methods for undergraduate and postgraduate students conducting a research project for the first time. It guides students carefully through the process from planning to completion, whilst assessing the different strategies available.

By bringing together and critically engaging with accounts of certain themes in business and labour history, and utilizing original research, this book aims to widen understanding of industrial society and provide a background to further study and research in the area management and labour relations history. August 2011 224pp 5 tables and 1 figure Hardback £65.00

The Complete Guide to Postgraduate Funding Worldwide

The MBA Companion

June Breton Fisher, Henry Goldman’s granddaughter

November 2011 21 b/w photographs Paperback £11.99

The Grants Register 2012

January 2007 Paperback

288pp £18.99

216x138mm 978-1-4039-9379-3

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teaching and researching in higher education • banking and finance

Business Research A Practical Guide for Undergraduate and Postgraduate Students 3rd edition Jill Collis, Director, Accounting and Auditing Research Centre, Brunel University, UK and Roger Hussey, Dean, Guangzhou International Business School, China

A practical, concise, straight forward guide. Covering the entire process from reviewing the literature to writing up results, it has balanced coverage of quantitative and qualitative methods and a practical trouble shooting section. It provides all the tools needed to successfully embark on research and applies theories to real life scenarios. Contents: Preface / Understanding Research / Making Academic Decisions / Dealing with Practical Issues / Identifying your Research Paradigm / Choosing a Methodology / Searching and Reviewing the Literature / Writing your Research Proposal / Collecting Qualitative Data / Analysing Qualitative Data / Collecting Data for Statistical Analysis / Analysing Data using Descriptive Statistics / Analysing Data using Inferential Statistics / Writing up the Research / Troubleshooting / Glossary / References / Index of Names / Index of subjects February 2009 Paperback

376pp £35.99

234x177mm 978-1-4039-9247-5

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Researching Business and Management A Roadmap For Success Harvey Maylor, Lecturer in Operations and Project Management, School of University of Bath, UK and Kate Blackmon, Lecturer in Operations Management, Saïd Business School, UK

An introductory text on the process of research in business and management. It will enable undergraduate, taught postgraduates and MBA students to develop the skills to carry out rigorous research, using a structured approach. April 2005 496pp Paperback £36.99

246x189mm 978-0-333-96407-1

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Banking and Finance

The Business of Giving The Theory and Practice of Philanthropy, Grantmaking and Social Investment Peter Grant, Senior Fellow in Grantmaking, Philanthropy and Social Investment, Sir John Cass Business School, City University, UK

‘With erudition, good humour and elegant prose Peter Grant has produced an indispensable handbook on effective philanthropy and social investment.’ - Sam Daws, Senior Advisor, United Nations Foundation December 2011 280pp 20 b/w tables and 26 figures Hardback £26.00

234x156mm 978-0-230-33679-7

Cass Business Press

Key Concepts in Business and Management Research Methods

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Economics & Finance Collections http://www.palgrave.com/products/title.aspx?pid=529891

Peter Stokes, Lecturer, Chester Business School, UK

A detailed yet concise handbook clarifying all the major terms needed for a thorough understanding of key research methodology concepts in business and management. An invaluable guide for students at all levels seeking assistance with projects, research proposals, dissertations and theses; including case studies and suggestions for further reading. July 2011 Paperback

168pp £15.99

216x138mm 978-0-230-25033-8

Palgrave Key Concepts http://www.palgrave.com/products/title.aspx?pid=407396

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banking and finance

Personal Finance

Public Finance and Public Policy

Finance & Financial Markets

2nd edition

3rd edition

George Callaghan, Lecturerin Economics, Ian Fribbance, Lecturer in Economics, Martin Higginson, Lecturer in Economics, all at The Open University, UK

'The text will definitely appeal to students. It is very well written and very engaging.' - Chris Veld, Professor of Finance, University of Glasgow, UK Second edition of this successful introductory personal finance text, published in association with the Open University. It's innovative approach of distilling important, but complex, concepts into a useable form and relating them to actual experience make it a 'must have' book for anybody that wants their money to work as hard as they do!

Jonathan Gruber, Massachusetts Institute of Technology, USA

Gruber’s Public Finance and Public Policy was the first text written to reflect current realities of public finance, with an emphasis on empirical work and coverage of transfer programs and social insurance. This third edition contains fully updated research and new coverage of tax, health and the ongoing debate of privatization. October 2010 Hardback

700pp £73.99

11x8mm 978-1-4292-1949-5

Published by Worth Publishers http://www.palgrave.com/products/title.aspx?pid=302463

Contents: Contributors / Foreword / Acknowledgements / Introduction / Setting the Context; A.Shipman / Income; G.Callaghan / Expenditure and Budgeting; M.Higginson / Debt; M.Upton / Savings and Investments; J.Lowe & J.Rutterford / Housing and the Financial Balance Sheet; G.Callaghan & I.Fribbance / Pensions; J.Lowe / Sharing and Caring; S.Himmelweit / Insurance and Life Events; I.Fribbance / Personal Finance: the Changing Context; G.Callaghan & M.Higginson / Glossary / Index November 2011 472pp Paperback £34.99

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'A superb blend of theory, recent practical examples and data analysis...It presents an outstanding and unique review of the recent credit crunch with valuable insights and considerable details of its causes and impacts. Students will benefit by working through the challenging questions at the end of each chapter. - Jassodra Maharaj, Senior Lecturer in Economics, Royal Docks Business School, University of East London, UK Finance & Financial Markets is a best selling comprehensive introduction to the financial markets, institutions and instruments that constitute global finance. Its practical approach makes it readily understandable for students on finance and economics courses and those wanting to understand the workings of the modern financial world. This third edition has been thoroughly updated in the wake of the recent financial crisis, and discusses its implications for the finance industry. March 2010 544pp 70 figures and 80 tables Paperback £41.99

249x189mm 978-0-230-34811-0

http://www.palgrave.com/products/title.aspx?pid=525791

Keith Pilbeam, Professor of International Economics and Finance, City University, UK

246x189mm 978-0-230-23321-8

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banking and finance

International Finance 3rd edition

An Introduction to Global Financial Markets 6th edition

Keith Pilbeam, Professor of International Economics and Finance, City University, UK

International Finance is a well-established and internationally renowned introduction to the subject for both undergraduate and postgraduate students. It provides comprehensive coverage of both traditional and modern theories relating to the balance of payments, exchange rate determination and the international monetary system. There is extensive use of data and empirical evidence to illustrate the relevance of theories and concepts discussed. March 2005 Paperback

528pp £43.99

246x189mm 978-1-403-94837-3

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Personal Investment Financial Planning in an Uncertain World Edited by Mariana Mazzucato, Professor of Economics of Innovation, Jonquil Lowe, Lecturer in Personal Finance, Alan Shipman, Lecturer in Economics and Andrew Trigg, Senior Lecturer in Economics, all at The Open University, UK

Stephen Valdez, formerly Financial Trainer and Consultant and former Director of Profile Financial Training Plc and Philip Molyneux, Professor of Banking and Finance, Bangor Business School, Bangor University, UK

Describes the various financial sectors in clear, easy to understand terms. It provides a broad and balanced introduction to financial markets across the world and comprehensive coverage of commercial and investment banking, foreign exchange, money and bond markets, stock markets and derivatives products.

This innovative text provides an introduction to personal investment in a world defined by uncertainty. With a focus on risk, socio-economic change and the regulatory framework, and a wealth of international case studies, the book covers all the key issues that affect personal investment decisions and their ultimate success or failure.

April 2010 528pp 50 b/w tables and 5 figures Paperback £29.99

234x156mm

March 2010 Paperback

978-0-230-24309-5

http://www.palgrave.com/products/title.aspx?pid=389133

448pp £39.99

246x189mm 978-0-230-24660-7

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accounting • economics

St. James’s Place Tax Guide 2011–2012

Accounting

Business Accounting

40th edition

An Introduction to Financial and Management Accounting 2nd edition

Walter Sinclair, Tax Specialist and Writer with E. Barry Lipkin

The fortieth annual edition of the leading guide to taxation in Britain. This practical and user-friendly guide is a bestseller with students, professionals, accountants and private individuals; explaining in simple terms how the UK tax system works and how best to minimize tax liabilities.

Jill Collis, Director, Accounting and Auditing Research Centre, Brunel University, UK, Andrew Holt, Principal Lecturer in Accounting, Kingston University, UK and Roger Hussey, Dean, Guangzhou International Business School, China

'Business Accounting is an absolute must for any student studying introductory financial or management accounting either on a specialist accounting or other degree. It manages to simplify difficult concepts and communicate them in an interesting and logical sequence.’ - Mark Farmer, Kingston University, UK Business Accounting covers financial and management accounting in an accessible, nontechnical style that is particularlysuitable for undergraduate and MBA students of business and finance. The active-learning approach seeks to convey the ability to understand and evaluate financial information for a range of business services.

August 2011 Hardback

464pp £34.99

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Economics & Finance Collections http://www.palgrave.com/products/title.aspx?pid=476243

IFRSs - A Visual Approach 4th edition Edited by KPMG

Contents: PART I: THE WORLD OF ACCOUNTING AND FINANCE / PART II: FINANCIAL ACCOUNTING / PART III: MANAGEMENT ACCOUNTING

Based on the International Financial Reporting Standards (IFRSs) issued by the International Accounting Standards Board (IASB) in January 2010, this provides a simplified summary of the main elements - using diagrams for each of the Standards to help the reader visualize the key decisions and choices their application requires.

A Full Table of Contents is Available at: http://www.

palgrave.com/products/title.aspx?pid=396573 May 2012 Paperback

384pp £32.99

216x138mm 978-0-230-28001-4

246x189mm 978-0-230-27623-9

September 2010 224pp Hardback £31.50

Economics

Economics for Business 2nd edition Chris Mulhearn, Reader in Economics, School of Social Science and Howard Vane, Emeritus Professor of Economics, School of Social Science, both at Liverpool John Moores University, UK

‘Mulhearn and Vane do an outstanding job of bringing the subject of economics to life. They show their readers how knowledge of economic concepts helps them understand the world of business.’ - Thomas Coskeran, Durham University, UK Economics for Business is an engaging introductory text, full of examples and cases enabling students to grasp complex economic theory and understand its relevance in real-world business scenarios. Students will enjoy the clarity and wit of the writing style and benefit from the quirky learning features and illustrations. Contents: Economics and Business / The Market / The Firm / Firms’ Costs and Revenues / Market Concentration and Power / Business and Government / Factor Markets / The Macroeconomy, Macroeconomic Policy and Business / Unemployment / Inflation / Economic Growth and Business Cycles / Stabilizing the Economy / International Trade / The Balance of Payments and Exchange Rates / Globalization / Glossary / Index November 2011 496pp 246x189mm 123 figures, 24 colour tables, 72 colour photos and 11 b/w illustrations Paperback £43.99 978-0-230-27171-5 http://www.palgrave.com/products/title.aspx?pid=396060

234x156mm 978-0-230-27566-9

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economics • risk management, security and crime prevention

The Local Alternative Decentralization and Economic Development

The New Palgrave Dictionary of Economics Edited by Steven N. Durlauf, University of Wisconsin, USA and Lawrence E. Blume, Cornell University, USA

Rafael de la Cruz and Carlos Pineda Mannheim, both at Inter-American Development Bank (IDB)

This book offers a step forward in finding out how the new decentralized institutional arrangements affect local economic development. In particular, it analyzes how local governments can use their increasing powers and responsibilities to improve productivity and quality of life in their territories. July 2011 Hardback

336pp £70.00

234x156mm 978-0-230-11175-2

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Applied Econometrics 2nd edition Dimitrios Asteriou, Associate Professor of Quantitative Methods, Hellenic Open University, Greece and Stephen G. Hall, Professor of Economics, University of Leicester, UK

'I wholeheartedly recommend this econometrics textbook...’ - Kaddour Hadri, Professor of Economics, Queen’s University Management School, UK This highly successful text refines existing strengths and adds significant new material expanding the scope of the book and making it a more flexible teaching tool. In addition to providing instructions for performing all tests in EViews and Microfit, the book now includes instructions for STATA. June 2011 Paperback

528pp £35.99

246x189mm 978-0-230-27182-1

‘Much has changed in the latest incarnation of this dictionary...More than 1,500 economists contributed almost 1,900 signed entries; more than 1,000 of the entries are new or ‘heavily revised’ and expanded. Along with the descriptions of economic method from earlier editions, this edition includes much information on ‘what those methods have found.’ It also offers new emphasis on advances that have occurred in microeconomics, Bayesian theory, game theory, and behavioural, international, and experimental economics...A regularly updated online version of the dictionary is available www.dictionaryofeconomics.com, with site license pricing based on institution type and FTE. Summing Up: Highly recommended.’ - Choice Written by over 1500 eminent contributors, this new edition of The New Palgrave Dictionary of Economics retains many classic essays of enduring importance and contains 1,872 articles. Published in eight print volumes and for the first time in online format, this is the definitive scholarly reference work for a new generation of economists. Contents: Publishing History / Editors’ Preface / List of Entries A-Z / The Dictionary Volumes 1-8 / Appendices / Subject Index / Index / Also available as a dynamic online resource May 2008 Hardback

7534pp £1940.00

246x189mm 978-0-333-78676-5

Winner of the 2008 Prose award for the Best Multi-Volume Reference Work in the Humanities and Social Sciences. The Dictionary was also a finalist and received an honourable mention in the Best eProduct category. http://www.palgrave.com/products/title.aspx?pid=263036

Risk Management, Security and Crime Prevention

White-Collar Crime Accounts of Offending Behaviour Janice Goldstraw-White, Goldstraw-White Associates

This book explores the accounts given by whitecollar crime offenders to defend their criminal behaviour in order to preserve their characters and social standing. October 2011 232 pp tables, 7 figures, 2 graphs Hardback £55.00

216x138mm

16 b/w

978-0-230-58185-2

Crime Prevention and Security Management Series Editor: Martin Gill ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Social Sciences Collections http://www.palgrave.com/products/title.aspx?pid=348221

The Handbook of Security Edited by Martin Gill, Professor of Criminology, University of Leicester, UK and Director, Perpetuity Research and Consultancy International Ltd., UK

‘This is an excellent textbook for graduatelevel security education. It is also a great read for undergraduate instructors...The Handbook of Security stands among the industry’s top references. It should be the first of many editions.’ - Evelyn Byrd, Security Management This text is essential reading for all those engaged with the security world. Split into five parts, it begins with the study of security as a discipline. It then looks at crime in organizations and analyzes the various sub-sectors of security. A section on management issues precedes the final section looking at issues that impact security. July 2006 Hardback

704 pp £97.00

234x156mm 978-0-230-00680-5

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Business & Management Journals from Palgrave Macmillan

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index 13 Steps to Manufacturing in China Mitchell

Assembling Health Care Organizations Lindberg Styhre Walter

Bonanni Lépineux Roloff Social Responsibility, Entrepreneurship and the Common Good 73

21st Century Management Lindgren

Asteriou Hall Applied Econometrics

Boström Klintman Eco-Standards, Product Labelling and Green Consumerism 47

Atzeni Alternative Work Organisations 25

A Addleson Beyond Management Advanced Outsourcing Practice Lacity Willcocks

9 64

Åkerstrøm Andersen Sand Hybrid Forms of Governance 6 Alas Gao Crisis Management in Chinese Organizations Alford O’Flynn Rethinking Public Service Delivery

56 3

All Eyes East Bergstrom

Alon Fetscherin Gugler Chinese International Investments

Alternative Work Organisations Atzeni

Amann Pirson Dierksmeier Business Schools Under Fire

An Introduction to Global Financial Markets Valdez Molyneux 83 Andrews Boyne Law Strategic Management and Public Service Performance 20 Angouri Marra Constructing Identities at Work

Bouckaert Zsolnai The Palgrave Handbook of Spirituality and Business 75 Bouée China’s Management Revolution 59

Bach Kessler The Modernisation of the Public Services and Employee Relations 31

Bowles Cooper The High Engagement Work Culture

Bad Apples Furnham Taylor

Bagilhole White Gender, Power and Management

Boxall Purcell Strategy and Human Resource Management

BP and the Macondo Spill Read

Banking with Integrity Spitzeck Pirson Dierksmeier

Brand Aesthetics Mazzalovo

Brand Media Strategy Young

Baron Harris Hilton Services Marketing

Brand Resilience Copulsky

Bratton Gold Human Resource Management

Baxter The Language of Female Leadership 12 Behan Great Companies Deserve Great Boards

Benefits Realization from Information Technology Ashurst

Bratton Sawchuk Forshaw Work & Organizational Behaviour

Bergstrom All Eyes East

Bredin Söderlund Human Resource Management in Project-Based Organizations

Brennan Baines Garneau Contemporary Strategic Marketing

Brennan Vecchi The Business of Space

Bridge O’Neill Martin Understanding Enterprise

Brimm Global Cosmopolitans

Brinkkemper Jansen Collaboration in Outsourcing

Building a Successful Family Business Board Pendergast Ward Brun de Pontet

Building Stakeholder Relations and Corporate Social Responsibility Fryzel

76 42

Berrill Hutson Sinkovics Firm-Level Internationalization, Regionalism and Globalization

Bethencourt Success in Six Cups of Coffee 14 Beynon-Davies Business Information Systems

Beynon-Davies E-Business

Applied Econometrics Asteriou Hall

Aras Crowther Governance and Social Responsibility

Beyond Authority Middleton

Araújo Gava Proactive Companies

Beyond Hofstede Nakata

Are Bad Jobs Inevitable? Warhurst Carré Findlay

Beyond Tribalism de Anca

Argüden Keys to Governance

Birchard Merchants of Virtue

Aronoff Ward Family Business Ownership 66

Bishop Hines Teaching about the Future

The Art of the Pitch Coughter

Burgos Mobolade Marketing to the New Majority

Bloom Skloot Scaling Social Impact

Ashurst Benefits Realization from Information Technology

Burnett The Happiness Agenda

Blyton Turnbull The Dynamics of Employee Relations 30

Asian Business & Management Hasegawa Noronha

Asian versus Western Management Thinking Kase Slocum Zhang

Beyond Management Addleson

Boddy Corporate Psychopaths

Body Language in Business Furnham Petrova

Burns Corporate Entrepreneurship

8 69

Burns Entrepreneurship & Small Business 68 Business Accounting Collis Holt Hussey Business Administration Education Marques Dhiman Holt

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84 3

index A Business and Labour History of Britain Richardson Nicholls 80

Changing Female Identities Kaufmann

Chaston Public Sector Management

Consider Forrester

Chaston Public Sector Reformation

Constructing Identities at Work Angouri Marra

Consumption Matters Jansson-Boyd

Contemporary Strategic Marketing Brennan Baines Garneau

Continuous Improvement Strategies Marutschke

The Contrary Forces of Innovation Hoholm

The Convergence of Corporate Governance Rasheed Yoshikawa

Copulsky Brand Resilience

Business for the 21st Century Dupuy

Business Information Systems Beynon-Davies

The Business Leader’s Health Manual McGannon McGannon

The China-Latin America Axis Fornés Butt Philip

China’s Management Revolution Bouée 59

The Business of Giving Grant

The Business of Space Brennan Vecchi

Chinese International Investments Alon Fetscherin Gugler 56

Business Research Collis Hussey

Business Schools Under Fire Amann Pirson Dierksmeier

Business Strategy Campbell Edgar Stonehouse

Butcher Clarke Smart Management

Calabrese The Greening of the Automotive Industry 49 Callaghan Higginson Personal Finance

Campbell Edgar Stonehouse Business Strategy

Canals The Future of Leadership Development

Cardel Gertsen Søderberg Zølner Global Collaboration: Intercultural Experiences and Learning

Cardona Rey Management by Missions

Carlock Ward When Family Businesses are Best

Complexity and the Nexus of Leadership Goldstein Hazy Lichtenstein 11

Business and Management Practices in Greece Prouska Kapsali

Competitive Supply Chains Yücesan

The Changing Nature of Doing Business in Transition Economies Marinov Marinova 52

Chinese Investment in Australia Huang Austin

Chinese Leadership Wang Chee

Christopher Communication Across Cultures

12 5

Ciravegna Sustaining Industrial Competitiveness after the Crisis

Corby Symon Working for the State

City Branding Dinnie

Cordón Vollmann The Power of Two

Coach and Couch Kets de Vries Korotov Florent-Treacy

Corporate Entrepreneurship Burns

Coherence in the Midst of Complexity Letiche Lissack Schultz

Corporate Governance Padgett

Corporate Psychopaths Boddy

Coleman Women at the Top

Collaboration in Outsourcing Brinkkemper Jansen

Corporate Social Responsibility and Corporate Governance Sacconi Blair Freeman

Corruption Kochan Goodyear

Coughter The Art of the Pitch

Counter Strategies in Global Markets Ploetner

Collis Holt Hussey Business Accounting 84

Cracking the Carbon Code Tamminen

Collis Hussey Business Research

Crisis and Recovery Williams Elliott

Collins Grisoni Tucker The Modern Family Business Collinson Jay From Complexity to Simplicity

Carnot Koen Tissot Economic Forecasting and Policy 24

Communicating Across Cultures at Work Guirdham 53

Crisis Management in Chinese Organizations Alas Gao

Carpenter Japan’s Nuclear Crisis

Communication Across Cultures Christopher

Critical Concepts in Management and Organization Studies Stokes

Company Law Dine Koutsias

Cross-Sector Leadership for the Green Economy Marcus Shrivastava Sharma

Carr MacLachlan Furnham Humanitarian Work Psychology 34 Cartwright Cooper Innovations in Stress and Health 29

Comparative Entrepreneurship Initiatives Usui 59

Casanova Global Latinas

Cetindamar Phaal Probert Technology Management

The Competitive Advantage of Nations Porter

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Culture and Positioning as Determinants of Strategy Ellson 23 Customer Experience Shaw Dibeehi Walden Web resource available

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index Doing Business With China Hamilton Zhang

Executive Power in Theory and Practice Liebert McDowell Price

Exploring Knowledge-Intensive Business Services Di Maria Grandinetti Di Bernardo 18

D’Anselmi Values and Stakeholders in an Era of Social Responsibility 75

Doing the Right Thing Theobald Cooper

Dolles Söderman Sport as a Business

Dainty Anderson The MBA Companion

Donaldson Sales Management

Dann Dann E-Marketing

Done Global Trends

Das Ratna Perspectives on Rules of Origin 52

Draper The Startup Game

Davies Doing a Successful Research Project 80

Drew McCallum Roggenhofer Journey to Lean

Dupuy Business for the 21st Century

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Goal: The Ball Doesn’t Go In By Chance Soriano

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The Future of Employment Relations Wilkinson Townsend

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Handbook of Doing Business in South East Europe Sternad Döring 60

The Future of Leadership Development Canals

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The Handbook of Global Outsourcing and Offshoring Oshri Kotlarsky Willcocks 62

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Happy Customers Everywhere Schmitt Van Zutphen

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G Gailly Developing Innovative Organizations

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Green Growth, Green Profit Roland Berger Strategy Consultants GmbH 22

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Global Collaboration: Intercultural Experiences and Learning Cardel Gertsen Søderberg Zølner 49

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index The House Advantage Ma How Excellent Companies Avoid Dumb Things Smith O’Connell Høyrup Bonnafous-Boucher Hasse Employee-Driven Innovation Huang Austin Chinese Investment in Australia Hughes Public Management & Administration

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Human Development in Business Melé Dierksmeier

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Ingwer Empathetic Marketing

Kramar Syed Human Resource Management in a Global Context 26 Kumar Worm International Negotiation in China and India 58

L Lacity Willcocks Advanced Outsourcing Practice

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The Language of Female Leadership Baxter 12 Lasserre Global Strategic Management

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Marketing to the New Majority Burgos Mobolade

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The New Palgrave Dictionary of Economics Durlauf Blume

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People Skills Thompson

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Personal Finance Callaghan Higginson

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Quantitative Methods Swift Piff

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Read BP and the Macondo Spill

Ready For Change? Heimer Rathbone

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Schlunze Agola Baber Spaces of International Economy and Management 51

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Stoner Wankel Managing Climate Change Business Risks and Consequences 19

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Retail Work Grugulis Bozkurt

Rethinking Public Service Delivery Alford O’Flynn Ricca Robins Meta-Luxury

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Service is Front Stage Teboul

Services Marketing Baron Harris Hilton

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Simpfendorfer The New Silk Road

Simply Seven Schlie Rheinboldt Waesche 15 Simpson Slutskaya Lewis Dirty Work

Sinclair Lipkin St. James’s Place Tax Guide 2011-2012 84 Singh Future Trends

Smart Management Butcher Clarke

Smith O’Connell How Excellent Companies Avoid Dumb Things 4

Roche-Tarry Roche-Lebrec What’s Next? 28

Social Enterprise Martin Thompson

Rogers The Internet and the Law

Social Innovation Nicholls Murdock

Roland Berger Strategy Consultants GmbH Green Growth, Green Profit 22 Rutherford Women’s Work, Men’s Cultures

S Sacconi Blair Freeman Corporate Social Responsibility and Corporate Governance 7 6 Sagebien Lindsay Governance Ecosystems 74 Sales Management Donaldson

Sales Management Guenzi Geiger

Scaling Social Impact Bloom Skloot

Scenario Thinking Wright Cairns

Schlie Rheinboldt Waesche Simply Seven 15

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Social Responsibility, Entrepreneurship and the Common Good Bonanni Lépineux Roloff

Social versus Corporate Welfare Farnsworth

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Swift Piff Quantitative Methods

The Synergist McKeown

Systems Thinking: From Heresy to Practice Zokaei Seddon O’Donovan 62

T The Talented Manager Furnham

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Taylor Leadership Craft, Leadership Art

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index Thatchenkery Sugiyama Making the Invisible Visible

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Women on Corporate Boards and in Top Management Fagan González Menèndez Gómez Ansón 72

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Transformation of the Employment Structure in the EU and USA, 1995-2007 Fernandez-Macias Hurley Storrie 79 Transformative Entrepreneurs Harris

Trías de Bes Kotler Winning At Innovation 70 Tricky Coaching Korotov Florent-Treacy Kets de Vries Trust, Social Relations and Engagement Padua

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Turnbull Case Edwards Worldly Leadership 7

Vitasek The Vested Outsourcing Manual 62

W Wang Chee Chinese Leadership

Understanding Organizations in Complex, Emergent and Uncertain Environments Davila Elvira Ramirez 33 9

Unveiling Fashion Godart

Us Before Me Illingworth

Usui Comparative Entrepreneurship Initiatives

Women at the Top Coleman

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A Woman’s Place is in the Boardroom Thomson Graham

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Well-Being and Work Dewe Cooper

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Understanding Enterprise Bridge O’Neill Martin 69

University Leadership O’Mullane

Women & the New Business Leadership Thomson Lloyd 11

When Family Businesses are Best Carlock Ward 66 When Money Was In Fashion Fisher

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Wright Cairns Scenario Thinking

Yesudian-Storfjell India: Acquiring its Way to a Global Footprint

Young Brand Media Strategy

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A fully interactive e-learning resource for students With the right tools, you can have sharper students

NEW MODULES!

Our innovative online study skills resource will help your students to develop the skills they need to succeed. Developed in conjunction with Stella Cottrell, author of the best-selling The Study Skills Handbook, skills4studycampus is suitable for students on all courses, in any year of study and has been built to support a wide range of learning needs. Cleverly designed interactive material will grab learners’ attention and help them become better students. Features include diagnostic tests to help students focus on the areas where they will benefit most and self assessments to encourage reflection. A ‘My journal’ area allows students to keep a record of their own development. The resource can be used flexibly by teaching staff and could even form part of your VLE and be branded with your institution’s logo. skills4studycampus offers core modules on:  Getting ready for academic study  Writing skills  Reading and note-making  Referencing and understanding plagiarism  Critical thinking skills

To view an online demo or request a free trial, visit: www.skills4studycampus.com

Further modules can be purchased alongside a core subscription including: • Exam skills • Groupwork and presentations • Projects, dissertations and reports NEW for 2012 • Employability and personal development NEW for 2012

Prices are tailored by institution, so please ask your librarian or learning resources manager to contact us for a quote. Customers in the UK and all areas outside Australia: onlinesales@palgrave.com or phone +44 (0)207 0144225. Customers in Australia and New Zealand: palgraveonline@macmillan.com.au or +613 9825 111