Business & Management 2011 Update by Macmillan International Higher Education

Business & Management 2011 Update

RRP £17.99 | 978-0-230-11026-7 Hardback | 256pp

RRP £26.00 | 978-0-230-30130-6 Hardback | 256pp

RRP £17.99 | 978-0-230-11138-7 Hardback | 256pp

EMPOWER YOUR BUSINESS IN A DIGITAL WORLD

Buy it. Act it. Live it.

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866 fax + 44(0)1256 330688 email orders@palgrave.com

Business & Management 2011 Update

Clocks ÂŠ RKPHOTO/Fotolia.com

KEY TO SYMBOLS New

Title available as an ebook

Inspection copy available

Web resource available

Title is, or comes with, a CD-ROM/DVD

CONTENTS Management and Leadership

The Business of Sport

INSEAD Business Press Series

Strategy

Quantitative Methods & Operational Research

IT for Business

Technology, Work And Globalization Series

Welcome to the Palgrave Macmillan Business & Management 2011 Update Catalogue

Family Business

Family Business Series

Entrepreneurship and Small Business

In 2011 we are very pleased to be publishing the first books in our new publishing partnerships with IE Business School, IESE Business School and Cass Business School. Other highlights include, Well-Being by Ivan Robertson and Cary Cooper and e-shock 2020 a new version of the bestselling book by Michael de Kare-Silver.

Innovation

Human Resource Management & Employeeee Relations

Critical Perspectives on Work and Employment Series

Business Ethics Corporate Social Responsibility

Business Law

Management, Work & Organisations Series

Organization Studies

Marketing & Sales

Branding

Retailing

International Business

Asian Business

Business History

Banking and Finance

Business Economics

Risk Management, Security and Crime Prevention

Research Methods, Study Skills and Reference

The Palgrave Macmillan Asian Business Series

Teaching and Researching in Higher Education

Office for National Statistics

European Business

Index

Operations Management

Our exciting programme of textbooks this year includes the brand new Essential Operations Management by renowned authors Alex and Terry Hill and and Business Strategy by David Campbell et al, both supported by excellent online resources for both lecturers and students. Also look out for the new edition of our bestselling textbook The Global Business Environment by Janet Morrison, providing a truly international perspective to the subject to reflect the global nature of business today. If you would like to find out more about our 2011 publishing program or submit a proposal please visit: www.palgrave.com/business or contact us directly. Best wishes, Professional & Scholarly Books in Business & Management Stephen Rutt, Global Publishing Director | s.rutt@palgrave.com Eleanor Davey Corrigan, Associate Editor | e.davey-corrigan@palgrave.com Virginia Thorp, Senior Commissioning Editor | v.thorp@palgrave.com College Textbooks in Business & Management Martin Drewe, Publisher | m.drewe@palgrave.com Ursula Gavin, Publisher | u.gavin@palgrave.com

For a complete list of titles, please visit www.palgrave.com. Prices are correct at the time of print.

Our catalogues and the packaging they are delivered in are recyclable - when you have finished with this catalogue please recycle it. Printed by an ISO 14001 (Environmental Standard) accredited printer on paper from a managed source to PEFC standard, and printed using vegetable-based ink.

Palgrave Connect: Business & Management Collections Palgrave Connect offers institutions a flexible approach to building an ebook collection in the Humanities, the Social Sciences and Business. With over 7500 ebooks available in collections organized by year of publication and by discipline, Palgrave Connect brings together our rich backlist and new titles to offer libraries exceptional range and quality of research in digital format. Palgrave Connect’s Business & Management Collections offer access to over 750 scholarly ebooks. With nine collections available from 2000–2011, a Backlist Supplement Collection offering access to titles not previously available as ebooks via Palgrave Connect published in print from 1997-2010, lecturers, researchers and students benefit from instant access to a broad range of quality scholarship from key experts in the field, including Cary Cooper, Adrian Furnham and Rowan Williams, the Archbishop of Canterbury. Key SerieS in thiS area include: INSEAD Business Press Technology, Work and Globalization The Palgrave Macmillan Asian Business Series BenefitS for your liBrary a wider range of content – significantly broader access to quality scholarship from Palgrave Macmillan high visibility – Palgrave Connect ebooks can be fully integrated into your library catalogue Simultaneous drM-free access - simultaneous DRM-free access is available for unlimited users via IP recognition, secure URL and password, or Athens Perpetual rights to all purchased content BenefitS for your liBrary coMMunity remote access - Palgrave Connect’s ebook content is available to members of subscribing institutions outside library opening hours, on the move, at home or at their desk Powerful search and browse capabilities - The Palgrave Connect platform offers a wide range of search options including full-text, keyword, title, author, ISBN, publication date and subject area

to learn more about Palgrave connect please visit www.palgraveconnect.com and view our short guided demonstration.

MANAGEMENT AND LEADERSHIP Management and Leadership

Gender, Power and Management

Great Companies Deserve Great Boards A CEO’s Guide to the Boardroom Beverly Behan, Founder, Board Advisor and Consultant

A Cross-Cultural Analysis of Higher Education Edited by Barbara Bagilhole, Department of Social Sciences, Loughborough University, UK and Kate White, Research Associate, Monash University, Australia

Women are now part of senior management in higher education to varying degrees in most countries and actively contribute to the vision and strategic direction of universities. This book attempts to analyze their impact and potential impact on both organizational growth and culture. Contents: Building a Feminist Research Network; B.Bagilhole & K.White / Legislative Frameworks for EO; K.White / Higher Education and Gender Equity; A.Göransson / Research Design; J.Neale & Ö.Özkanlı / Senior Management in Higher Education; T.Carvalho & M.de Lurdes Machado / Paths to Success in Senior Management; S.Riordan / Doing Senior Management; J.Neale / Where do Women Fit in University Senior Management? An Analytical Typology of Cross National Organisational Cultures; P.O’Connor / Towards Interventions for Senior Women in Higher Education; B.Bagilhole & K.White June 2011 208pp 1 figure and 7 tables Hardback £65.00

216x138mm 978-0-230-23225-9

Managing and participating on governing boards of business can be a complicated and politically fraught experience. In many cases the room is filled with first timers - first time CEO, first time board member, or first time Chairman. As public and private companies are under so much public scrutiny, boards are increasingly being held accountable for the organization. This series of books covers key issues that are at the forefront of governing bodies such as: hiring board members; and creating boards that are effective and keep organizations on track; succession planning; compensation; organizational performance and measurement - plus more. Interviews with CEO’s, Chairman of the Board and first time board members are sprinkled throughout, making these books readable and relevant.

Women & the New Business Leadership Peninah Thomson, Partner, Praesta Partners LLP with Tom Lloyd, Management Writer

In The Woman’s Place is in the Boardroom the authors put the business case for more women on company boards. In the next book they explained how to achieve it. Here the authors discuss the role women directors can play in the reform of corporate governance systems following recent financial, crises in leadership, governance and the economy. Contents: Introduction / The New World / The Implications of The New World For Leaders and Leadership / Engagement of the Genders / Lessons from the FTSE 100 Cross-Company Mentoring Programme / The International Perspective / Nurturing Tomorrow’s Leaders / Quotas and Pipelines / From Leaders to Leadership / References / Bibliography June 2011 208pp 234x156mm 16 b/w photographs 4 b/w tables and 1 figure Hardback £26.00 978-0-230-27154-8

Contents: Foreword / Introduction / Boardroom Priorities for New CEOs / Strategy—The First Big Test with Your Board / Board Committees—and How to Work With Them / Transforming Your Board / CEO Succession—The Most Important Decision Your Board Will Make / Sitting On Another Company’s Board / As You Move Forward… June 2011 Hardback

208pp £22.99

216x138mm 978-0-230-11365-7

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

MANAGEMENT AND LEADERSHIP

Women at the Top

The Learning Advantage

The Female Leadership Paradox

Challenges, Choices and Change

Six Practices of Learning-Directed Leadership

Power, Performance and Promotion

Marianne Coleman, Reader in Educational Leadership and Management, University of London, UK

The authentic voices of sixty successful women identify the challenges that they have faced in their careers and the ways in which they have overcome them. These include a male work culture and reconciling the demands of work and family. The ‘glass ceiling’ may have moved up a little, but it is still there. Contents: The Context: Women Leading at Work / The Challenges / Success Factors / Meeting the Challenges through Networking / Women and Choices / Individual Voices on Challenge, Choice and Change / Change for Women at Work June 2011 Hardback

288pp £60.00

216x138mm 978-0-230-25220-2

Public Management and Administration

Anna Kayes, Associate Professor of Management, Stevenson University, USA and Executive Development Program Fellow and D. Christopher Kayes, Assistant Professor, School of Business and Public Management, both at George Washington University, USA

Highlighting the best in management learning theory and practices, the authors provide a comprehensive approach to leadership from a learning perspective. This exciting new book, from award-winning authorities on learning, describes how leaders gain the advantage when they cultivate learning in themselves and others. Contents: The Learning Approach to Leadership / Practice 1: Learning from Experience / Practice 2: Nurturing Trust / Practice 3: Developing Higher Order Thinking / Practice 4: Team Learning / Practice 5: Building Resilience / Practice 6: Fostering Emotional Intelligence / Developing the Power in Others May 2011 9 b/w tables Hardback

192pp

234x156mm

£26.00

978-0-230-57754-1

Mirella Visser, Managing Director, Centre for Inclusive Leadership

The best-kept secret in corporate life is the vanishing act of women on their way to the top. Despite massive attention to the issue the number of women in top positions remains shockingly low. This book shows what women themselves can do to optimize their careers and how this can bring benefits to the companies and organizations they work for. Contents: Foreword / PART I - THE SILK ROAD TO THE TOP / The Silk Road / The Frequently Asked Questions / Leadership Guidelines / Powerful Frames / Culture / No to Power, Yes to Influence / Pattern of Power, Performance and Promotion / PART II - CASES AND STRATEGIES / Framing and Culture / Power and Politics / Career / Skills / Networking April 2011 1 b/w table Hardback

176pp

234x156mm

£26.00

978-0-230-28920-8

An Introduction 3rd edition Owen E. Hughes, Professor of Public Sector Management, Monash University, Australia

'A clear and balanced account of the way public services management has changed and is changing...The great thing about Owen Hughes’ book...is that it maps out lucidly and coherently the bigger picture of public services reform.’ Kieran Walshe, Health Service Journal February 2003 Paperback

320pp £25.99

Follow Palgrave Macmillan on Facebook®. Become a ‘fan’ of our Facebook® page to get the latest news, reviews and event invites.

234x156mm 978-0-333-96188-9

ebook available from: Myilibrary, NetLibrary, Ebrary, Dawson ERA, Ellibs, John Smith & Son, MBS Books

www.facebook.com/PalgraveMacmillan

New

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

MANAGEMENT AND LEADERSHIP

Consider Harnessing the Power of Reflective Thinking in Your Organization

Managing in the Twenty-First Century Transforming Toward Mutual Growth

Daniel Patrick Forrester, Director and Executive, Sapient Government Services

'Speed and action have replaced well thought out strategic thinking. Daniel provides a valuable guide on how to strategically think and analyze before we act. This first rate book is a must read for leaders in every facet of our society.' - General Anthony C. Zinni, formerly at United States Marine Corps There’s an intangible and invisible market place within our lives today where the products traded are four fold: attention, distraction, data and meaning. The stories and examples within Consider demonstrate that the best decisions, insights, ideas and outcomes result when we make sufficient time to think and reflect. Contents: Introduction: The Space Between Data and Meaning / The Human Need for Think Time: of Business, Interleaving, and Solving Big Problems / Forcing Think Time: Of Presidential Commutes, Personal Battle Rhythms & Making Time to Wonder / Thinking Out Loud: Of Terminal Niceness, Intellectual Awkwardness & Real Dialogues / Promoting Think Time: Of Intellectual Freedom, Digital Books and Manly Refrigerators / Let’s Take a Step Back: From Abusing E-mail to Exceptional Organizations / TOO BIG TO THINK? OF CASSANDRAS AND COGNITIVE DISSONANCE / Rapid Contemplation: Rethinking War in the Middle of War / OUTSIDE THE DAY-TO-DAY FROM RADICAL SABATTICALS TO UNLEASHING REFLECTIVE CAPACITY / Reflection and Extreme Situations:From Commanders Intent, To Finding the Middle Ground / The Future of Think Time and Reflection: From Sovereign Debt to Subway Performances February 2011 Hardback

256pp £19.99

234x156mm 978-0-230-10607-9

Edited by Joan Marques, Professor of Education in Organizational Leadership, Satinder Dhiman, Professor of Management and Accounting and Associate Dean, Business and MBA Program Chair, both at Woodbury University, Burbank, USA and Jerry Biberman, Professor of Management, University of Scanton, Pennsylvania, USA

The purpose of this work is to enhance understanding and the overall learning experience in organizational behaviour, and ultimately, to help shape a more conscious workforce of people who have what it takes to succeed during uncertain times despite the ebb and flow of the market. Contents: To the Reader: The How and Why of this Book / PART I: AUTHENTIC LEADERSHIP / Authentic Leadership / The Self Reflection Exercise: Finding Meaning / Death Awareness Exercise / Whole Body Learning: A Path to Authenticity and Integrity / Using Creative Drawings to Visualize Leadership / Survey of Managerial Style / Leadership and Changing Work Environments: Using RolePlay Exercises / Understanding Stress and Developing Resiliency to Stress / PART II: WORKPLACE SPIRITUALITY / Spirituality in the Workplace / Contemplating Meaningful Work / Collective Conversations About Meaningful Work / Organizational Values Integration Reflection / Meditation on Work as a Calling / Spiritual Lifeline: An integrative exercise / Role Plays of Conflicts Commonly Faced by Undergraduate Students / PART III: APPRECIATIVE INQUIRY / Appreciative Inquiry / Conversations of Mutual Understanding: Deconstructing Silos / Dialogue Circle: An Exercise in Gendered Introspection and Reflection / Dialogue Circle: An Exercise in Embracing Racial/Ethnic Diversity / Traffic Light Exercise / ‘The Preferred Classroom’ Exercise / Stepping Outside the Comfort Zone / PART IV: ETHICAL LEADERSHIP AND EMOTIONAL INTELLIGENCE / Ethics and Emotional Intelligence / Personal Values Reflection / Perspective is Everything! / Guided Visualizations / What Motivates Me? / Life Game January 2011 240pp 11pp illustrations Hardback £52.50

For the Greater Good of All Perspectives on Individualism, Society, and Leadership Edited by Donelson R. Forsyth, Professor and Colonel Leo K. and Gaylee Thorsness Endowed Chair in Ethical Leadership and Crystal L. Hoyt, Associate Professor, both at Jepson School of Leadership Studies, University of Richmond, USA

This volume draws on disciplines as different as Psychology, Anthropology, History and Biology to explain when and why individuals act to promote their own self-interest and when they sacrifice their own outcomes so that others can benefit. Contents: Introduction: Perspectives on Individualism, Collectivism, and the Greater Good; D.R.Forsyth & C.L.Hoyt / What Do Capuchin Monkeys Tell Us about Cooperation?; S.F.Brosnan December 2010 198pp Hardback £60.00

234x156mm 978-0-230-10403-7

Jepson Studies in Leadership

234x156mm 978-0-230-11057-1

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

MANAGEMENT AND LEADERSHIP

The Future of Leadership Development Corporate Needs and the Role of Business Schools Edited by Jordi Canals, Dean and Professor of Economics and Strategic Management, IESE Business School, Spain

The current financial crisis highlights the need to rethink business leadership and the role of business schools in helping firms develop the leaders of the future. This book brings together the perspectives of deans of top international business schools, and the views of CEOs and senior business leaders. Contents: Introduction; J.Canals / PART I: THE DEANS’ PERSPECTIVE / Globalization Strategies for Business Schools; F.Brown / Towards Better Leadership Development Processes: New Corporate and Societal Challenges for Business Schools; J.Canals / Collaborative Leadership: A New Perspective for Leadership Development; A.de Meyer / The New Landscape for MBA Programs; S.Datar / The Enduring Value of the MBA Program; D.Jain / Renewing the Model of the Contemporary Business School; P.Nueno / PART II: NEW CHALLENGES IN LEADERSHIP DEVELOPMENT: THE SCHOLARS’ PERSPECTIVE / Globalization of Business Education; P.Ghemawat / Leadership Development in Business Schools: An Agenda for Change; J.Pfeffer / A Humanistic View of Management and Decision Making; J.M.Rosanas / Towards a New Theory of the Firm: Its Impact in Leadership Development; A.Argandona / PART III: THE CEO’S PERSPECTIVE: WHAT COMPANIES EXPECT FROM LEADERSHIP DEVELOPMENT? WHAT SENIOR EXECUTIVES AND BUSINESS SCHOOLS CAN DO? / Leadership Development and Talent Transfer in a Global World; M.J.Prats / How to Develop and Promote Leadership from the Top; N.Chinchilla & M.Las Heras December 2010 344pp 10 figures and 8 b/w tables Hardback £26.00

234x156mm 978-0-230-27928-5

IESE Business Collection ebook available from: Palgrave Connect Business & Management Collections, Gardners Books

New

Think Strategically

The Future of Learning

Xavier Gimbert, Business Policy Professor, ESADE Business School, Spain

Insights and Innovations from Executive Development

If you think more strategically than your competitors, your company will win the competitive battle in the mid or long term. This book explains simply and clearly the elements, concepts, analyses and inter-relationships that make up this strategic thinking, and shows how to employ it in your business or organization. Contents: Introduction / Strategic Management— Strategic Levels and Processes / Key Strategic Concepts / Competitive Advantage and Strategy / Macroenvironment—PEST Analysis, Types of Environment and Scenarios / Industry—Levels and Definitions / Industry (II)—Micro, Strategy, Strategic Dimensions and Groups / Market—Segments, Key Success Factors and Minimum Success Factors / Resources and Capabilities —Key Result Areas, Core Competences / Industry Value Chain— Distributing and Changing Value / Company Value Chain—Core Activities, Strategy, Outsourcing and other Perspectives / Globalisation and Strategy / Strategy and Crisis / The Strategic Core as a Management Model in the Face of Complexity / Guide to Book Chapters through the GIB Model / Acknowledgements / Figures May 2011 Hardback

256pp £26.00

234x156mm 978-0-230-28487-6

Negotiating Strategically One Versus All Andreas Nikolopoulos, Professor of Conflict Management and Negotiations, Athens Univeristy of Economics and Business, Greece

Negotiation is a key part of daily lives, but learning how to negotiate successfully is a valuable skill. The author provides a tool kit for negotiation, demonstrating new methods and giving practical advice. Contents: Introduction / Conflict, Power and Negotiations / Forming the Initial Behavior / The Power Budget / Conditions and Efficiency / Evaluation of Consequences / Ways of Handling a Conflict May 2011 224pp 23 figures and 12 b/w tables Hardback £26.00

Available as an ebook

Edited by Shirine Voller, Research Manager, Ashridge Business School, UK, Eddie Blass, Senior Lecturer in Professional Education, University of Hertfordshire, UK and Vicki Culpin, Research Director, Ashridge Business School, UK

Based on researchinformed ‘future-scoping’ and emerging practice in the field of executive education this book is split into three parts: Future Context, Future Learning and Future Learners. With a short editorial introducing each part, it will appeal to anyone working in the field of adult and higher education and training. Contents: PART I: FUTURE CONTEXT / Future Context: Section Editorial / Learning to Lead in Uncertain Times through Storytelling and Improvisation / The Shifting Landscape of Global Challenges in the 21st Century, What This Means for What Businesses Want From Tomorrow’s Leaders, and the Implications for Management Learning / The Future of HE: What Will the Sector Look Like in 25 years Time and What Does This Mean for Executive Education? / PART II: FUTURE LEARNING / Future Learning: Section Editorial / When the Classroom is no Longer a Room / Virtual Action Learning: A New Genre for Powerful Learning / The Future of Learning: Insights and Innovations from Executive Development—Virtual Action Learning—A New Frontier? Generation Y and learning: A Changing World / PART III: FUTURE LEARNER / Future Learner: Section Editorial / Re-cognising Learning and Teaching: Opening the Space of Possibility / Insights and Innovations from Executive Development / ‘An informed slowness’—Curiosity as an Enabler of Learning in the Attention Economy / Concluding Thoughts November 2010 200pp 5 b/w tables and 8 figures Hardback £60.00

216x138mm 978-0-230-24053-7

234x156mm 978-0-230-29846-0

Inspection copy available

Web resource available

Comes with a CD/DVD

MANAGEMENT AND LEADERSHIP

Trans-Cultural Leadership for Transformation Isabelle My Hanh Derungs, Professor, Lucerne University of Applied Sciences and Arts, Switzerland

Challenging and innovative in its approach this book explores leadership development on many different levels in an era of internationalization when societies and organizations are becoming increasingly multicultural and undergoing many changes. The focus is on the correlation of culture, leadership and organization in transition. Contents: Introduction / PART I: THEORIES AND DEFINITIONS / Culture / Leadership / Organizational Change and Development / Transcultural Leadership / PART II: PRACTICE-BASED PROPOSAL FOR LEADERSHIP OF TRANSFORMATION / Trans-Cultural Leadership Development November 2010 272pp 216x138mm 11 b/w tables, 9 charts and 11 figures Hardback £65.00 978-0-230-28093-9

Developing Multicultural Leaders The Journey to Leadership Success Farid Muna, Chairman and Ziad Zennie, Partner, both at Meirc Training and Consulting, Dubai

The authors identify three stages of leadership development: the early ingredients for success starting from childhood; the paths that current and aspiring leaders should follow once they start a career; and what leaders should do exceptionally well to become and remain outstanding in organizations operating in multicultural environments. October 2010 232pp 12 figures and 29 b/w tables Hardback £65.00

Defining Moments

Leading the Charge

Navigating through Business and Organizational Life

Leadership Lessons from the Battlefield to the Boardroom

Peter Shaw, Partner, Praesta Partners, Reader, Anglican Church and Governor, St. John’s College, UK Foreword by Lesley Strathie

Our lives are full of defining moments, but do we recognize them? We often fail to appreciate the significance of these moments. At work the pressure can be relentless and we can fail to enjoy these moments. The author shows how to recognize and appreciate these moments, which in turn helps us to better cope during more difficult times. Contents: Foreword; L.Strathie / Acknowledgements / Introduction / Living in the Moment / Light Going On Moments / Milestone Moments / Surprising Moments / Stretching the Moment / Standing Back Moments / Joyful Moments / Making Time Go Slowly / Surviving Difficult Moments / Down Moments / Crisis Moments / Moments of Anger / Treasuring the Moment / Making Each Moment Matter / Accepting the Truth of Hard Messages / Embedding the Learning Moment / Capturing the Moment / Creative Moments / Gripping the Moment / Living with Discord / Creating Future Moments / Focus in the Moment / Rhythm of Moments / Creating Moments for Others / The Way Forward / Seeing the Pattern of Moments / Next Steps / Selected Bibliography / Index October 2010 Hardback

200pp £26.00

234x156mm 978-0-230-57720-6

General Tony Zinni, formerly Commander in Chief, CENTCOM and special envoy to the Middle East and Tony Koltz, co-author, Tom Clancy’s Into the Storm

'As only a true leader can, Tony Zinni goes straight to the root of our challenges today. For too long, leadership and its attendant qualities have been undervalued. Tony’s clear-eyed observations and advice on this topic come at a time when they are sorely needed and certainly from a person who well understands the necessary elements of leadership - vision, execution, and accountability.’ - Richard L. Armitage, former Deputy Secretary of State Leading the Charge is a visionary leadership book that examines the trends that have reshaped our world and the ways in which visionary leaders and organizations can effectively respond. Tomorrow's successful leaders will have to manage rapidly changing technology and flows of information and create faster and more far-reaching spans of control. October 2010 Paperback

256pp £10.99

234x156mm 978-0-230-10331-3

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s, Gardners Books

216x138mm 978-0-230-28045-8

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

MANAGEMENT AND LEADERSHIP

Managing in a Political World

Reflexive Practice

Servant Leadership

The Life Cycle of Local Authority Chief Executives

Professional Thinking for a Turbulent World

Developments in Theory and Research

Steve Leach, Professor of Local Government Studies, De Montort University, Leicester, UK

Steve Leach identifies the key challenges facing chief executives in British local government in operating in an environment where party politics is a dominant force. It discusses the basis on which chief executives apply for posts and manage the interview process, and the importance of the ‘honeymoon period’ - the first 6-9 months. Contents: Introduction: Understanding the Challenges Facing Chief Executives / Taking the Job and Getting Started / The Chief Executive as ‘Head of Paid Service’ / Managing the Relationship with the Leader / Dealing with Political Change / The Chief Executive as a Political Animal / The Essence of a Good Relationship / Testing the Relationship / Moving On: by Choice or Otherwise / The Impact of Inspection and the Performance Culture / The Impact of the Move to Executive Government / Where Next for Chief Executives October 2010 3 b/w tables Hardback

232pp

216x138mm

£60.00

978-0-230-24562-4

Kent C. Myers, Strategy Consultant,SAIC and National Intelligence University, USA

Building upon the work of Donald Schon, this edited collection expands the research into the idea of the reflexive practice— understanding how to create better solutionoriented practices for business during turbulent and chaotic situations. Contents: Preface / Turbulent Environment / Reflexive Practice / At-Risk Practices / Domains / Intelligence for Security / Economy and Polity / Energy / Environment / Relations / Reflexive Personality / Global Fields / Education / Global Scenario / Appendixes / C-Span Study October 2010 14pp figures Hardback

264pp

234x156mm

£65.00

978-0-230-10394-8

ebook available from: Palgrave Connect Business & Management Collections

Edited by Dirk van Dierendonck, Rotterdam School of Management, The Netherlands and Kathleen Patterson, Regent University, USA

Servant-leadership may be the answer to the current demand for a more ethical, peoplecentred leadership where humility, servitude and contribution are key elements. The purpose of this book is to provide an overview of current thinking and empirical research of the determinants, underlying processes and consequences of servant leadership. Contents: PART I: POSITIONING SERVANT LEADERSHIP / PART II: BECOMING THE SERVANT-LEADER / PART III: BUILDING A SERVANT LEADERSHIP CULTURE / PART IV: SERVANT-LEADERS INFLUENCE ON FOLLOWERS / PART V: STUDYING SERVANT LEADERSHIP A Full Table of Contents is Available at: www.palgrave.com October 2010 240pp 4 figures and 3 b/w tables Hardback £65.00

216x138mm 978-0-230-23826-8

ebook available from: Palgrave Connect Business & Management Collections

Next Generation Leadership Insights from Emerging Leaders

ebook available from: Palgrave Connect Business & Management Collections

Sherry Penney, Professor of Leadership and Patricia Neilson, Director of the Centre for Collaborative Leadership, both at College of Management, University of Massachusetts, USA

This book brings together the stories and ideas of the future from a survey of nearly three-hundred emerging leaders to get their points of view and thoughts about how organizations need to change in order to develop effective leaders of tomorrow. July 2010 4pp figures Hardback

224pp

234x156mm

£42.50

978-0-230-62069-8

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA

New

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

MANAGEMENT AND LEADERSHIP

Executive Greed

When Managers Rebel

Examining Business Failures that Contributed to the Economic Crisis

David Courpasson, Professor in Organizational Sociology, EMLYON Business School, France and Jean-Claude Thoenig, Professor of Sociology of Organizations, and former Dean, INSEAD, France

Vinay B. Kothari, Regents’ Professor Emeritus, College of Business, Stephen F. Austin State University, USA

By looking at the three most recent economic crises, the savings and loans crisis, the dot-com bubble, and the recent subprime mortgage disaster, the author explains why and how corporate managers led their organizations toward disasters in the long-run. Contents: PART I: GENERAL OVERVIEW / PART II: ROLE OF MANAGEMENT LEADERSHIP: REALITIES AND MYTHS / PART III: UNDERLYING ROOT CAUSES OF MANAGEMENT FAILURE / PART IV: FAILURE OF STRATEGIC MANAGEMENT / PART V: CONCLUSION AND RECOMMENDATIONS APPENDIX A Full Table of Contents is Available at: www.palgrave.com August 2010 Hardback

224pp £42.50

234x156mm 978-0-230-10401-3

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA

Smart Management Using Politics in Organizations 2nd edition David Butcher, Director and Martin Clarke, both at General Management Development Programmes Group, Cranfield School of Management, UK April 2008 Hardback

192pp £31.00

'The book provides food for thought for senior management who dream of empowering (and of ensnaring) their most able young executives.’ - Les Echos ‘It shows how the relationship of upcoming executives to their work, and to society at large, is changing. It could help sound the death knell for management by numbers.’ - Le Monde Economie Employee and manager rebellions occur more often than you might think. This book argues how important it is to take these protests seriously. The authors demonstrate that when middle managers rebel, they aren’t just letting off steam, and that their acts of creative protest can even produce benefits for their companies. Rebellion can pay off! September 2010 200pp 2 b/w tables Hardback £26.00

234x156mm

Complexity and the Nexus of Leadership Leveraging Nonlinear Science to Create Ecologies of Innovation Jeffrey Goldstein, Full Professor, School of Business, Adelphi University, Garden City, New York, USA, James K. Hazy, Founder and CEO, Leadership Science, LLC and Benyamin B. Lichtenstein, Assistant Professor of Management and Entrepreneurship, University of Massachusetts, USA

The authors present a new approach to leadership based on findings from complexity science. Integrating real case studies with rigorous research results, they explore the biggest challenges being faced in fast-paced organizations, and provide a host of concrete tools for leading during critical periods. July 2010 Hardback Paperback

224pp £50.00 £19.99

234x156mm 978-0-230-62227-2 978-0-230-62228-9

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA

978-0-230-27786-1

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA, Palgrave Connect Business & Management Collections, Gardners Books

234x156mm 978-0-230-54226-6

ebook available from: Palgrave Connect Business & Management Collections, Ebook Library, Waterstone’s, NetLibrary, Myilibrary, Dawson ERA, ebooks.com, Ebrary, Gardners Books

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

MANAGEMENT AND LEADERSHIP

Managing Complexity in Organizations

When Business Meets Culture

Body Language in Business

Ideas and Experiences for Mutual Profit

Decoding the Signals

Text and Cases

Edited by Beatriz Munoz-Seca, Full Professor of Production, Technology and Operations Management and Josep Riverola, both at IESE Business School, University of Navarra, Spain

Christoph Nedopil, Managing Director, YOUSE, Germany, Ulrich Steger, Professor of Environmental Management, IMD, Switzerland and Wolfgang Amann, Director of Executive Education, Goethe Business School, Germany

Combining rigorous academic research with the latest practical tools and techniques, this book explores the growing area of complextity management in business. Through a range of high quality international cases leading authors help students to understand how to manage organizations in unpredictable and complex business environments. Contents: PART ONE / Ockham’s Complexity Razor – Managing Complexity in Organisations / PART TWO / Business Models and Strategy / Complexity Drivers in Sustainable Strategies / Complexity in Global Business Strategies / Managing Risk / Partnerships and Alliances / PART THREE / Complexity and the Organization / Corporate Governance / Subsidiary Management / Project Management / PART FOUR / Marketing / Supply Chain Management—The Backbone of Complex, Global Acting Organizations / Management of IT and Technology / Human Resources Management / Innovation Management / PART FIVE / Leadership, despite Complexity / Complexity and Stakeholders / Complexity in a Crisis / PART SIX / Managerial Implications December 2010 408pp 40 b/w tables Paperback £36.99

234x156mm 978-0-230-25291-2

The cultural sector is gaining increasing importance in our economies, consistantly registering growth rates above average GDP. This book presents insights on how cultural institutions can find new perspectives in their management and provides ideas to hasten culture’s role as an economic developer. Contents: A Business Viewpoint / The Marketing of Culture / Designing a Strategy / Reinventing Operations / The Operational Structure / Who is the Client and What is the Service? / Finding and Using Money / Managing Talent / Insights from the Cultural Sector November 2010 304pp 24 figures and 15 b/w tables Hardback £60.00

216x138mm 978-0-230-28016-8

Public Sector Management Mission Impossible? Ian Chaston, Professor of Marketing and Entrepreneurship, Director of Research, Plymouth Business School and Adjunct Professor of Entrepreneurship, UNITEC, New Zealand

Adrian Furnham, Professor of Psychology, University College London, UK and Evgeniya Petrova, formerly, Researcher, Advertising Association, YSC and Mountainview Learning

'This book provides an essential guide to unspoken messages in the workplace - it will help you to understand what other people are saying, even if they don’t know it, and what impact your own behaviour can have on your boss, colleagues and clients.’ - Peter Collett, author of The Book of Tells ‘A compulsory read for all CEOs, directors and aspiring leaders.’ - Tony Miller, International Management Performance Specialist ‘The definitive guide to body language.’ - Rob Yeung, psychologist and author of Confidence: The Art of Getting Whatever You Want ‘An excellent contemporary, well referenced, text on a classic topic in applied psychology. Given the tendency for meeting rooms to be glass walled in new build, this guide will even be useful to those not around - the table. Accessible to non-specialists and specialists alike.’ - Jeannete Garwood, Leeds Metropolitan University, UK This innovative work clarifies the misconceptions around body language while providing a scientific approach to understanding non-verbal communication at work. The authors explain why it is so important to understand body language in business, combining hard research evidence with unambiguous tips and practical applications.

Public Sector Management examines issues and challenges facing public sector organizations in developed economies. The text also provides students with an historical background, tracing the development of the public sector and exploring how challenges like the financial crisis will impact on management practices and strategies.

Contents: Introduction / The Signal System / Channels of Communication / Everyday Signs and Signals / Applying the Theory / Personality, Emotions and Attitudes / Lying and Body Language / Conclusion

May 2011 400pp 234x156mm 40 b/w line drawings and 10 b/w tables Paperback: £27.99 978-0-230-29279-6

May 2010 232pp 27 b/w tables and 4 figures Hardback £26.00

234x156mm 978-0-230-24146-6

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA, Gardners Books

New

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

MANAGEMENT AND LEADERSHIP

The Elephant In the Boardroom

Management Theory in Action

Beyond Authority

The Causes of Leadership Derailment

Real-World Lessons for Walking the Talk

Leadership in a Changing World

Adrian Furnham, Professor of Psychology, University College London, UK

'Although leadership is the most important topic in the organizational sciences, there is no consensus in the professional literature regarding the characteristics of effective leaders. There is, however, surprising consensus regarding the characteristics of incompetent leaders, whose actions ruin companies and even countries. In this useful and engaging book, Professor Adrian Furnham summarizes what we know about this vitally important problem.’ - Robert Hogan, President, Hogan Assessment Systems ‘This is an enlightening book, which lifts the lid on some of the secrets of the causes of managerial failure. The elephant is there in the corner and Professor Furnham has shone a light so that the beast can be seen clearly. This is a service that was sorely needed and this very readable book will prove invaluable in understanding (and perhaps avoiding) leadership failure.’ - Business Executive This book from the acclaimed management writer Adrian Furnham, explores the dark side of leadership and how and why leaders can have a negative impact upon their companies and organizations. It asks why too often people do not speak out but instead ignore the problems they are causing. Contents: Preface / PART A / Researching Derailed, Incompetent and Failed Leaders / Early Research and Speculations / Personality Styles, Traits and Disorders / PART B / The Successful Psychopath / Narcissism at Work / Machiavellian Leader / PART C / Sector Specific Disorders / Six More Odd Balls / The Cognitively Challenged Leader / / PART D / Preventing and Managing Derailment January 2010 296pp 9 b/w tables and 5 figures Hardback £26.00

234x156mm 978-0-230-22953-2

ebook available from: Palgrave Connect Business & Management Collections, Waterstone’s, Dawson ERA, ebooks.com, Ebook Library, Ebrary, Myilibrary, NetLibrary, Gardners Books

Eric H. Kessler, Senior Professor of Management and Founding Director, Business Honors Program, Pace University, USA

Julia Middleton, Founder and Chief Executive, Common Purpose

This book explains how to bridge the divide between theory and practice in a specific, concrete, and easy-to-relate manner, drawing on real-life personal accounts of how students have used classroom-taught theories and skills in their jobs. Practical guidelines are included to help the reader use these lessons in their everyday lives.

‘Julia Middleton knows about leadership in a truly natural yet profound way. If you do nothing else this year - read this book. It will be the beginning of something good.’ - Sir Gerry Robinson, Chair, Moto Hospitality Ltd, and author of I’ll Show Them Who’s Boss! Six Secrets of Successful Management

April 2010 Hardback

January 2007 Hardback

280pp £62.00

234x156mm 978-0-230-60758-3

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA

The New Public Leadership Challenge Edited by Stephen Brookes, Senior Fellow in Public Policy and Management, Manchester Business School, UK and Keith Grint, Professor of Public Leadership and Management, Institute of Governance and Public Management, Warwick Business School, University of Warwick,UK

Drawn from the results of five seminars this unique book draws on the four areas of public sector reform, essential features for public leaders, public leadership in action and the outline of a public leadership approach for the future. It seeks to give public leadership a firm foothold within the study of leadership in general. May 2010 384pp 19 tables and 21 figures Hardback £63.00

216x138mm 978-0-230-22417-9

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA

184pp £31.00

234x156mm 978-0-230-50001-3

ebook available from: Waterstone’s, Palgrave Connect Business & Management Collections, Ebook Library, Dawson ERA, ebooks.com, Myilibrary, NetLibrary, Gardners Books

Thinking Skills for Professionals Bryan Greetham, University of Durham, UK

This book gives professionals and business people the essential tools to become better thinkers and decision-makers. It sets out simple methods and techniques to avoid poor decision making by developing our conceptual, creative and critical thinking skills, along with ways of incorporating them within our daily lives. May 2010 312pp 4 line drawings and 1 table Paperback £14.99

216x138mm 978-1-4039-1708-9

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

MANAGEMENT AND LEADERSHIP

Managing Flow

Making Strategic Leaders

A Process Theory of the Knowledge-Based Firm Ikujiro Nonaka, Graduate School of International Corporate Strategy, Hitotsubashi University, Japan, Ryoko Toyama, Japan Advanced Institute of Science and Technology, Graduate School of Knowledge Science, Japan and Toru Hirata, Faculty of Economics, Kanazawa University, Japan

‘Nonaka and his co-authors must be congratulated on developing an understanding of this ephemeral concept of knowledge, and on widening it out beyond business objectives to general wellbeing.’ - Gordon Harris, Professional Manager July 2008 Hardback

280pp £58.00

216x138mm 978-0-230-55376-7

ebook available from: Palgrave Connect Business & Management Collections, Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary

Narendra Laljani, Director, Ashridge Business School, UK

Motivated by a desire to improve the effectiveness of the development of strategic leaders, this book focuses on the individual charged with shaping strategy and leading change in organizations. It offers a new and insightful model of strategic leader capability, and challenges much of the received wisdom of the leader development industry. Contents: Abstract / Acknowledgements / Research Agenda / The Strategic Leader / A Conceptual Framework of Strategic Leader Capability / Patterns in the Dimensions and Employment of Strategic Leader Capability / Developing Strategic Leaders: A New Synthesis / Conclusions and Recommendations / References / Appendices September 2009 248pp 24 figures and 11 tables Hardback £63.00

216x138mm 978-0-230-57749-7

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA, Ebrary

Introduction to Management 4th edition Richard Pettinger, Business and Management Consultant and Lecturer in Management, University College London, UK

An ideal text for students studying management for the first time. Covering all of the functional areas of management, the new edition is updated to cover new developments in the field and includes new chapters on innovation, enterprise, risk management, ethics and responsibility. November 2006 696pp Paperback £40.99

Project Management A Strategic Planning Approach Paul Gardiner, Senior Lecturer, British University, Dubai, UAE

‘This is an excellent introduction, well prepared and outstanding graphic support! I always forget about the importance of planning... but this book reminds me that ‘planning can be fun’.’ - Richard Mischak, University of Applied Sciences, Austria

January 2005 Paperback

New

Available as an ebook

Inspection copy available

246x189mm 978-0-230-00038-4

Web resource available

336pp £35.99

246x189mm 978-0-333-98222-8

Comes with a CD/DVD

THE BUSINESS OF SPORT The Business of Sport

Football Management Sue Bridgewater, Warwick Business School, University of Warwick , UK

Football Brands Sue Bridgewater, Warwick Business School, University of Warwick , UK

'This book breaks down the complex process of brand building in football, it is a must read for anyone working in the game.’ - Richard Bevan, CEO, League Managers Association ‘This book is a very welcome addition to the literature on contemporary professional football clubs. Recognising that branding and marketing are terms which often engender hostility in football supporters; it adopts the approach of demonstrating their relevance to clubs not solely as commercial organisations, but also as social and community institutions... its use of case study examples helps make the marketing and branding concepts more accessible to non-specialist audiences.’ - Stephen Morrow, University of Stirling, UK 'For those who’s passion involves brands and football, Sue Bridgewater’s will allow you to indluge both interests at once. Football Brands is a superb examination of how local sporting brands have grown into global powerhouses.' - Michael Beverland, University of Bath, UK The media increasingly refer to football clubs as brands. Certainly concepts such as loyalty, affiliation, emotional ties with football clubs seem to parallel the relationship between consumer and brand in the broader marketing sphere. This book delves deep into the world of the lucrative business of sports branding. April 2010 208pp 14 b/w tables and 10 figures Hardback £26.00

Football Managers have to deal with a number of unique pressures, yet the challenges of the football manager are similar to those of managers in other sectors. This book examines the management of football and looks at ways that managers and leaders in other industries can use tools and techniques from the sporting world within their own sector. April 2010 224pp 13 figures and 33 b/w tables Hardback £26.00

234x156mm 978-0-230-23841-1

Published in Association with the Centre for Management and Sport, Warwick Business School ebook available from: Waterstone’s, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA, Gardners Books

Star-Spangled Soccer The Selling, Marketing and Management of Soccer in the USA Gary Hopkins, Senior Executive, USA Soccer and Sports Marketing Industry

‘It is impossible to begin to understand the complicated tapestry that is soccer in the United States without understanding its history. Gary Hopkins’ book provides first-hand insights into that history from those who know because they, like Gary, helped form it. I recommend this book to anyone who has an interest in soccer in the US - its recent past, certainly, but more importantly its present and its future.’ - Ivan Gazidis, CEO, Arsenal FC Star-Spangled Soccer traces the development of soccer in the USA. It is the first book that tells the story of how the sport rose to extreme highs and suffered almost catastrophic lows as it fought to position itself on the American sports landscape, beginning with the announcement from FIFA in 1988 that America would host the 1994 World Cup. May 2010 344pp 234x156mm 45 b/w tables, 2 figures and 7 b/w illustrations Hardback £26.00 978-0-230-23973-9

Published in Association with the Centre for Management and Sport, Warwick Business School ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA, Waterstone’s, Gardners Books

234x156mm 978-0-230-23253-2

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

INSEAD BUSINESS PRESS INSEAD BUSINESS PRESS INSEAD and Palgrave Macmillan have launched a new series of management books under the imprint INSEAD Business Press. Our ambition is to provide corporate leaders, thoughtful business executives, professionals in consulting firms, and students and management scholars with thought provoking books that combine conceptual rigour with practical and actionable relevance to companies and organizations.

Books By Manfred Kets de Vries

Linda Brimm, Professor Emeritus of Organizational Behaviour, INSEAD, France

Edited by Manfred Kets de Vries, Professor of Leadership Development and Clinical Professor of Leadership Development, INSEAD Global Leadership Centre, France,Laura Guillén, Post-doctoral Fellow, IGLC, INSEAD, France, Konstantin Korotov, European School of Management and Technology, Germany and Elizabeth Florent-Treacy, INSEAD Global Leadership Centre, France

'Once again Kets de Vries and the INSEAD team deliver a fantastic book. Beautifully written and accessible, they take complex, cutting-edge concepts and translate them into compelling, usable information and interventions. It is inspiring, theoretically sound and a great read.’ Carol Kauffman, Director, Institute of Coaching and Assistant Clinical Professor, Harvard Medical School, USA

As globalization creates the need for leaders who transcend national borders, this book provides an insider’s view of what makes them special. This is the first book to present a framework for understanding this fast-growing and influential group and it provides tools for readers to discover their own inner competitive edge.

Through sharing the research methodologies, and describing intervention and change techniques used in leadership development, this book, written by IGLC-INSEAD professors and leadership coaches, contributes to a better understanding of how organizations may go beyond coaching in order to create best places to work.

September 2010 272pp 4 figures Hardback £26.00

July 2010 304pp 234x156mm 3 b/w tables, 9 figures and 2 b/w line drawings Hardback £26.00 978-0-230-23998-2

978-0-230-23078-1

ebook available from: Waterstone’s, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA, Palgrave Connect Business & Management Collections, Gardners Books

New

Manfred Kets de Vries, Professor of Leadership Development and Clinical Professor of Leadership Development, INSEAD Global Leadership Centre, France, Konstantin Korotov, European School of Management and Technology, Germany and Elizabeth Florent-Treacy, INSEAD Global Leadership Centre, France

Insights from the Inside

The Creative Edge of Difference

234x156mm

The Psychology of Making Better Leaders

The Coaching Kaleidoscope

Global Cosmopolitans

'This is a must read book for anyone interested in globalization or, more precisely, how we can develop the 'global mind.' This book should be required reading for every MBA and anyone who would claim to be a 'world citizen’'. - Warren Bennis, Distinguished Professor of Business and author of Still Surprised - A Memoir of a Life in Leadership

Coach and Couch

The INSEAD Global Leadership Centre was founded and is directed by Professor Kets de Vries. This book is a volume of essays on leadership development topics. Drawing upon substantial research the book presents the essential leadership models and equips practitioners with tools for developing executive coaches and working with business leaders. May 2007 Hardback

416pp £31.00

234x156mm 978-0-230-50638-1

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA, Waterstone’s, Gardners Books

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

STRATEGY

Sex, Money, Happiness, and Death

Sunset in the Land of the Rising Sun

The Quest for Authenticity

Why Japanese Multinational Corporations Will Struggle in the Global Future

Manfred Kets de Vries, Professor of Leadership Development and Clinical Professor of Leadership Development, INSEAD Global Leadership Centre, France

‘This book is the distillation of the life experiences of an internationally renowned guru of management and leadership studies. Combining insight with his signature wit, Kets de Vries cuts to the bone as he reflects on and gently guides executives, and others, through some of the core issues that bedevil our lives. A book that will linger in memory, creating ever-widening ripples, long after the ephemeral offerings of the usual management literature have disappeared.’ Sudhir Kakar, Psychoanalyst, Anthropologist, Novelist and one of the major thinkers of the world The four main tenets of life are explored in this unique new book that examines the issues that touch each executive, or for that matter, people in general. Based on his experiences as a psychoanalyst, professor and leadership coach, the author explores how ‘Sex, Money, Happiness and Death’ affect our work and our lives in general. Contents: Preface / Meditations on Sexual Desire / Meditations on Money / Meditations on Happiness / Meditations on Death / Afterword: The Quest for Authenticity / About the Author / Selected Bibliography April 2009 Hardback

264pp £28.00

234x156mm 978-0-230-57792-3

ebook available from: NetLibrary, Myilibrary, ebooks.com, Dawson ERA, Ebook Library, Ebrary, Waterstone’s, Gardners Books

J. Stewart Black, Associate Dean, Executive Development Programs and Allen J. Morrison, Affiliate Professor of Management, both at INSEAD Global Leadership Centre, France

Even casual observers will be familiar with the Cherry Blossom or Sakura tress of Japan. When in full bloom the sight is spectacular but it sadly only takes a week until the tree is bare. In a longer cycle of nations and business, we see, unfortunately, a similar pattern for Japanese Multinational Corporations. Contents: Where Have All The Flowers Gone? / Follow the Yellow Brick Road, Part 1 / Follow the Yellow Brick Road, Part 2 / A Brave New World / Curve Ball / Barbarians at the Gate / Water, Water Everywhere, But Not a Drop to Drink / A Tale of Two Cities / The Incredible Shrinking Japan / The Road Ahead / A Cautionary Tale May 2010 160pp 29 figures and 11 b/w tables Hardback £26.00

978-0-230-25222-6

INSEAD Business Press ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA, Waterstone’s, Gardners Books

Service is Front Stage

We First How Brands and Consumers Use Social Media to Build a Better World Simon Mainwaring, Founder and CEO, WeFirst, member of AdAge Power 150, GMI Digital Advisory Board and TED, and Advisory Board, Center for Public Diplomacy, Annenberg School of Communications, University of Southern California, USA

Mainwaring examines a new practice in which brands aim to earn consumer loyalty and profit, while creating a pillar of sustainable social change. The book assesses how innovative practices answer the pressing issue facing business today: how modern capitalism can satisfy the need for both profit and sustainability. Contents: PROLOGUE / Transforming the Engine of Capitalism / Redefining Self-Interest from Me First to We First / The Future of Profit is Purpose / Creating Sustainable Capitalism in Five Ways / Instilling We First Values into Capitalism / Why the World Needs a Responsible Private Sector / How Brands Build Their Business and a Better World / How Consumers Build Responsible Brands and a Better World / How Contributory Consumption Creates Sustainable Social Change / The Global Brand Initiative: The Future of the Private Sector / Epilogue / Endnotes July 2011 256pp 25 b/w illustrations Hardback £17.99

234x156mm 978-0-230-11026-7

Positioning Services for Value Advantage James Teboul, Emeritus Professor of Operations Management, INSEAD Global Leadership Centre, France and Singapore September 2006 176pp Hardback £31.00

Please use the following ISBNs to order all books in this series: Hardback: 978-0-230-01875-4 Paperback: 978-0-230-01876-1

234x156mm

Strategy

234x156mm 978-0-230-00660-7

ebook available from: Waterstone’s, Palgrave Connect Business & Management Collections, Ebook Library, Dawson ERA, ebooks.com, Myilibrary, NetLibrary, Gardners Books

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

STRATEGY

e-shock 2020

Mergers, Acquisitions & Strategic Alliances

The Digital Age

Review of the previous edition: ‘This book will help you answer whether your company is ready for virtual selling and how to proceed.’ - Philip Kotler

What effect have innovations in digital technology had on the way we communicate and work, and what can we expect from the future? Following on from the hugely successful e-Shock, Michael de Kare Silver analyses the developments in digital technology over the past decade, and how they have changed our lives both at home and in the workplace. Contents: WHAT HAS CHANGED? / Anytime, Anywhere, Anyhow, Any Device / The Social Media Revolution / IMPACT ON THE CONSUMER RETAIL LANDSCAPE / What Does This Change Mean?/ Every Old Business Model is Under Threat / IMPACT FOR BRANDS, MARKETERS AND AGENCIES / The Multi-Channel World / How do Brands Cope in the New Digital Age? / Advertising: The Move from Push to Pull / IMPACT ON PEOPLE AND SOCIETY / The Dark Side of Technology / IMPACT ON INDUSTRY / Advantages and Disadvantages / THE FUTURE / Building the Future Organization 234x156mm 978-0-230-30130-6

Practical Approaches to the Future

Understanding the Process

Michael de Kare-Silver, Digital/e-Commerce and Mobile Adviser

September 2011 256pp Hardback £26.00

Scenario Thinking

Emanuel Gomes, Lecturer in Strategy, University of Sheffield, UK, Chris Brown, Owner and Managing Director, Acquisition Solutions Ltd., Yaakov Weber, Chair of the Strategy and Entrepreneurship Department and President, EuroMed Research Business Institute, and Shlomo Yedidia Tarba, Lecturer in Organizational Behavior, School of Business Administration, The Law and Business Academic Center, Ramat Gan, and Global Strategic Alliances and Mergers and Acquisitions, Department of Economics and Management, The Open University, Israel

'The book is an important addition to the current knowledge, for academics, practitioners and students of business administration and international management.' - Professor Drori, TelAviv University, Israel This book tackles the strategic, financial and procedural aspects of planning and executing mergers, acquisitions and strategic alliances. It explores the similarities and differences between these various types of transaction and illustrates each with case studies, to help students from final year undergraduate to MBA.

George Wright, Professor of Management, Durham Business School, UK, and George Cairns, Professor of Management, Royal Melbourne Institute of Technology, Australia

Presents new methods in scenario thinking, based on a mix of high-level research and top-level consultancy experience. The authors describe the logical bases of a range of scenario methods and provide detailed ‘road maps’ on how to implement them – together with practical examples of their application. Contents: Acknowledgements / Introduction / Why Should the Individual and Organization Practice Scenario Thinking? / Working with Scenarios: Introducing the Basic Method / Incorporating Stakeholder Values and Facilitating Critique of Scenario Storylines / Understanding Stakeholder Viewpoints. / Augmented Scenario Approaches: Delving Deeper and Stretching Wider / Scenarios and Decision Analysis / Creating Robust Strategies and Robust Organizations / The Backward Logic Method of Constructing Extreme Scenarios / Diagnosing Organizational Receptiveness / Summary / Appendix 1 April 2011 192pp 1 b/w table and 23 figures Hardback £26.00

234x156mm 978-0-230-27156-2

Contents: M&A and Strategic Alliances: The Basic Concepts / Economic Arguments and Consequences / Understandng the Processes: Pre-agreement Issues / The Evaluation Process: Selecting the Type of Arrangement / Choosing the right Partner / Executing the Transaction / Integration Management September 2011 320pp 234x156mm 40 b/w line drawings and 25 b/w tables Paperback £39.99 978-0-230-28536-1

New

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

STRATEGY

Cracking the Carbon Code

Business Strategy

The Key to Sustainable Profits in the New Economy

An Introduction 3rd edition

Terry Tamminen, Cullman Senior Fellow and Director, Climate Policy Program, The New America Foundation and Operating Advisor to Pegasus Capital Advisors, USA

David Campbell, Senior Lecturer in Accounting and Business Ethics, Newcastle University Business School, UK, David Edgar, Professor of Strategy and Business Transformation, Department of Management, Glasgow Caledonian University, UK and George Stonehouse, Professor of Strategic Management and Dean, Edinburgh Napier University Business School, UK

‘This is an extremely well-conceived book. It is concise, clear and straightforward, yet is rigorous in its coverage of the key areas of strategic management. It is wellbalanced across strategic analysis, formulation and implementation and makes very good use of case studies and exercises questions. This book really is a breath of fresh air.’ - Emanuel Gomes, Lecturer in Strategy, University of Sheffield, UK Business Strategy, third edition, provides an ideal introduction for those approaching strategy for the first time. The authors' user-friendly style and innovative pedagogical features ensure students engage more readily with the material, so that complex strategic concepts are grasped quickly and easily. The book is accompanied by free Strategic Planning Software (SPS), a strategy simulation platform where students can evaluate, formulate and implement specific company strategies bringing the real world of business into the classroom with authentic research and analysis based activity. Contents: PART I: AN INTRODUCTION TO THE STRATEGIC PROCESS / Strategy and Strategic Management / Perspectives on Strategy / PART II: INTERNAL ANALYSIS / The Business Context, Products and Services / Business Competences, Activities and Processes / Knowledge, Talent, Culture and Innovation / Financial Analysis, Audit and Performance / Information Systems and Technology / Strengths, Weaknesses and Strategic Competence / PART III: EXTERNAL ANALYSIS / Analysis of the Macroenvironment / Markets, and Analysis of the Competitive Environment / The International and Global Context / Opportunities, Threats and Strategic Position / PART IV: THE BUSINESS STRATEGY / Competitive Advantage and Strategy / Evaluation and Selection of Strategies / Strategic Development: Direction and Mechanisms / PART V: STRATEGIC IMPLEMENTATION AND MANAGEMENT / Strategic Implementation / Change Management and Leadership / PART VI: CONTEMPORARY ISSUES IN BUSINESS STRATEGY / The Web, New Technology and New Organisational Forms / Quality / Social Responsibility and Business Ethics / Emerging Markets and Industry Superpowers / Index

April 2011 Paperback

392pp £38.99

246x189mm 978-0-230-21858-1

Holds critical information that is needed by anyone who wants to understand how to make money from ‘green’ technology and how to avoid investments that will soon suffer from hidden carbon liabilities. Readers will learn to de-code a crucial component of this new economic driver carbon credits, the world’s first common currency. Contents: Acknowledgements / Introduction: What is the Carbon Code? / The Bodybuilder, the Brit, and the Oilman: A Brief History of the Carbon Code / Cracking the Carbon Code Step One: Time Your Carbon Tipping Point / Cracking the Carbon Code Step Two: Build a Fence / Cracking the Carbon Code Step Three: Cut the Carbon / Cracking The Carbon Code Step Four: Manage What Can’t Be Cut / Cracking The Carbon Code Step Five: Estimate Carbon Resilience / Conclusion and Quick Start Guide / Reference Guide / Glossary / Appendix A: Climate Change 101 / Appendix B: The United Nations Framework Convention on Climate Change & the Kyoto Protocol / Appendix C: Global Cap-and-Trade Carbon Markets 101 / Appendix D: States Taking Action on Carbon / Sources February 2011 Hardback

192pp £20.00

234x156mm 978-0-230-10950-6

Practical Sustainability From Grounded Theory to Emerging Strategies Nasrin R. Khalili, Researcher and Practitioner

A structured guideline for development and implementation of business strategies, programs, and models with core sustainability values is proposed and explicitly discussed, drawing upon management models, tools and techniques proven to be effective in organizational decisionmaking and prognostication. February 2011 Hardback

280pp £40.00

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

234x156mm 978-0-230-10452-5

STRATEGY

Creative Cost-Benefits Reinvention

Global Sustainability as a Business Imperative

How to Reverse Commoditization Hell in the Age of Customer Capitalism

Contents: All you Need is C(L)Ash / ABCs of Commoditization / The Tide of Commoditization / New Markets, New Behaviors: A Global Shift /Defining Prerequesites (and Ideals) Prior to Action / The ValueFor-Money Business Perspective / Re-Reinventing Business Models / Reversing the Tide of Commoditization Constructively / A New Integrated Set Of Business Logics / Approaches to CVC: The Disruption Spectrum / Conclusion January 2011 Hardback

192pp £55.00

234x156mm 978-0-230-10530-0

ebook available from: Palgrave Connect Business & Management Collections

The Embeddedness of Nations

Edited by James A.F. Stoner, Professor of Management Systems and Chairholder of Fordham University’s James A.F. Stoner Chair for Global Sustainability, USA and Charles Wankel, St. John’s University, New York, USA

Christian Dussart, Professor of Marketing, HEC Montreal, Canada and Contributing Editor, Décisions Marketing

Using concrete examples this book puts the commoditization phenomenon under the microscope, laying out an economic analysis, followed by solutions and strategic recommendations.

Power and Influence

This first volume in the series addresses the pressing need to align business practices with the requirements of a sustainable world. Delivering new models for conducting business, implications of undertaking new approaches, and ways businesses are transforming and being transformed by their environments. Contents: PART I: NEW MODELS / How Business, Resources, and People Fit Together in a Sustainability Model / Business Logic for Sustainability / Sustainability as a Business Model / Investing in Sustainable Entrepreneurship and Business Ventures in the Developing World: Key Lessons and Experiences of the EcoEnterprises Fund / PART II: ACTION IMPLICATIONS: MOTIVATING AND INFLUENCING BUSINESS / Integrating Sustainability Contents into Business Curricula and Understanding How to Do It / The Contribution of Interdisciplinary Skills to the Sustainability of Business / Public Disclosure of Firms’ Environmental Performance: Effects and Consequences / The Influence of Corporate Governance on an Effective Approach to Deal with Climate Change / Taxes and Sustainability / PART III: BUSINESS TRANSFORMATIONS OF AND BY ITS ENVIRONMENT / Advanced Energy Efficiency and Alternative Supplies for Profitable Climate Protection / From Carbon to Carbohydrates: Toward Sustainability in the Plastics Industry / Humanizing Sustainability: The Concept of Fair Value Chain Creation FVC2 / Sustainable Development in Latin America: In the Dumps? / Dynamics, Trends, and Developments in the Wine Industry / Participation of Agribusiness Stakeholders in Global Environmental Questions / The New Trends of Sustainable Consumption: Farmers’ Market as a Tool to Re-educate Consumers / PART IV: CONCLUSION / New Directions to New Futures from the Nebulous Present January 2011 Hardback

294pp £62.50

Deborah E. de Lange, Assistant Professor of Strategy and Business, Sawyer Business School, Suffolk University, UK

This book investigates whether and why social structure influences cooperative organizational strategic decision making in an international relations context. It looks in particular at the United Nations General Assembly (UNGA).

Contents: List of Figures / List of Tables / Foreward / Preface / Acknowledgements / Introduction / PART I: UNDERSTANDING EMBEDDEDNESS / The Embeddedness View and Network Analysis / International Trade Networks / Military Alliance Networks / Diplomatic Networks / International Governmental Organizations (IGOS) / PART II: DYNAMICS OF INTERNATIONAL COOPERATIVE DECISION MAKING / Previous Research in International Relations / Examples of Diplomatic Behavior: Backroom Bargaining and Negotiations / PART III: THE UNITED NATIONS CONTEXT / The United Nations and its General Assembly (UNGA) / History of Decision Making in the UNGA / PART IV: THE RESEARCH STUDY / Research Hypotheses / Data and Methods / Results / Economic Embeddedness / Institutional Embeddedness / Discussion of Results / PART V: IMPLICATIONS / Contributions to Political Science and International Relations / For Political Scientists and Policy Makers / Contributions to Strategic Management and Organizational Theory / For Strategic Management Scholars and Managers / Appendix A: Additional Analyses / Bibliography / Index January 2011 Hardback

290pp £60.00

234x156mm 978-0-230-10516-4

ebook available from: Palgrave Connect Business & Management Collections

234x156mm 978-0-230-10281-1

Global Sustainability through Business ebook available from: Palgrave Connect Business & Management Collections

New

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

STRATEGY

More with Less

Revenue Management

From Science to Business

Maximizing Value in the Public Sector

A Practical Pricing Perspective

How Firms Create Value by Partnering with Universities

Edited by Ian Yeoman, Associate Professor of Tourism Futures, Victoria University, Australia and Una McMahon-Beattie, Senior Lecturer, University of Ulster, Northern Ireland

Bernard W. Marr, Chief Executive and Director of Research, Advanced Performance Institute and James Creelman, Independent Consultant

'An intriguing book... Someone should give George Osborne a copy.’ - Allister Heath, City A.M Public sector organizations are about to enter one of the most challenging environments they have ever had to face as they bear much of the cost of the credit crunch. This timely book shows public sector leaders what they need to understand in order to be able to cope with these challenges. Contents: About the Authors / Acknowledgements / Dedications / Introduction / Both Efficient and Effective, the New Public Sector Performance Agenda / Balanced Scorecards, the Journey from Measurement to Strategic Performance Management / Using Lean Thinking to Improve Strategic Performance / Designing Strategy Maps to Agree Strategic Priorities / Agreeing High Level Strategic Outcome Targets and Key Performance Indicators / Selecting Strategic Initiatives / Aligning Financial Management with Strategic Goals / Keeping your Eyes on the Ball: Reporting and Reviewing Performance / Building a Culture Focused on Strategic Performance Management / Conclusion and Key Strategic Performance Questions December 2010 272pp 7 b/w tables and 44 figures Hardback £26.00

234x156mm 978-0-230-28356-5

ebook available from: Palgrave Connect Business & Management Collections, Gardners Books

'This book offers practical insights in taking this rapidly evolving discipline from concept to implementation leveraging the experience of academicians and professionals. It should be a valuable source resource and spark of inspiration and motivation for years to come.' - Robert Cross, Chairman and CEO, Revenue Analytics Inc. Pricing is about deciding your market position whereas revenue management is the strategic and tactical decisions firms take in order to optimize revenues and profits. This book offers insights into research, theories, applications and innovations and how to makes these work in different industries. Contents: Introduction / PART I: REVENUE MANAGEMENT THEORY AND ISSUES / The Applications of Revenue Management and Pricing / The Role of Space in Revenue Management / Pricing and Revenue Optimization: Maximizing Staff Effectiveness / The Era of Convergence in Revenue Management / Does the Consumer Trust You? / The Changing Meaning of Luxury / The Future of Airline Distribution and Revenue Management / GDS Capabilities, OD Control and Dynamic Pricing / B2B Price Optimization Analytics / Fencing in the Practice of Revenue Management / PART II: APPLICATIONS / Search-Based Advertising: An Overview from a Revenue Management Angle / Revenue Management and Air Cargo / Practical Pricing for the Hotel Industry / Practical Pricing and the Airline Industry / Setting Optimal Rents for Apartment Firms / Practical Pricing and the Restaurant industry: Application of Revenue Management Principles to Pricing Menus and Services / Practical Pricing for the Car Parking Industry / Golf Course Revenue Management December 2010 296pp 57 figures and 23 b/w tables Hardback £60.00

216x138mm 978-0-230-24141-1

ebook available from: Palgrave Connect Business & Management Collections

Georges Haour, Professor, IMD, Lausanne, Switzerland and Laurent Mieville, Director of Unitec, Technology Transfer Office, Univeristy of Geneva, Switzerland

In today’s knowledgebased society universities and firms must learn to engage more effectively. Universities focus on generating new knowledge, while firms are increasingly drawing on external collaborations to add value to their offerings. This book shows managers how to work with universities to boost their competitive position and revenue. Contents: Preface / Firms Engage with Universities in Many Different Ways / Collaborative Research between Firms and Universities / Firms Accessing University Technology through Licensing / Firms Accessing University Technology via Spin Outs / SMEs Must Engage with Universities / Best Practice for Firm-university Partnerships / The Way Forward / Selected Bibliography / Index November 2010 240pp 19 figures Hardback £26.00

234x156mm 978-0-230-23651-6

Capital Rising How Capital Flows Are Changing Business Systems All Over the World Peter Cohan, President, Peter S. Cohan & Associates and U. Srinivasa Rangan, Associate Professor of Strategy and International Business and Kingsbury Term Chair, Babson College, USA

Capital Rising looks at globalization in a new way, namely, through the lens of global capital flows. These flows create new opportunities and threats for business - compelling them to rethink fundamental strategic choices such as where to perform activities, which growing industries to invest and how to manage mature businesses. July 2010 Hardback

288pp £20.00

234x159mm 978-0-230-61231-0

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

STRATEGY

Green Growth, Green Profit

Network Strategies for Regional Growth

How Green Transformation Boosts Business

Edited by Martin Johanson, Professor, Department of Business, Uppsala University, Sweden and Heléne Lundberg, Assistant Professor, Department of Social Sciences, Mid Sweden University, Sweden

Roland Berger Strategy Consultants

Green business is here. It is a multi billion business with enormous growth potential, driven by megatrends such as demographic change, climate change and urbanization. It is driving the transformation of existing businesses and changing the way customers and suppliers act, forcing them to rethink their business strategy. Contents: PART I: THE WORLD GOES GREEN / Main Drivers of Green Transformation / e-Mobility: The World Will Drive Electric … How to Participate / Renewable Energies / Green Processes: Eco-balance Along With the Lifecycle / What’s Behind Green Services? / Smart Regulation for Green Success / PART II: THE GREEN MAP – AREAS OF GREEN DEVELOPMENT / PART III: INPUT FACTORS / Green Finance / F&E / Innovation / Qualifications November 2010 288pp 47 figures Hardback £26.00

234x156mm 978-0-230-28543-9

International Management Knowledge Series Editor: Anne Martin ebook available from: Gardners Books

In many regions the current focus of the state is to initiate and stimulate the emergence of inter-firm networks in order to produce growth. This book takes a management perspective on the operations and processes in these networks and describes and analyzes how and why geographical proximity influences inter-firm networks. Contents: Network Strategies for Regional Growth; H.Lundberg & M.Johanson / A New Role for Government in Regional Development; P.E.Parker & C.Ekelund / Strategic Networks as Institutional Change: The Rich Wetlands of Kristianstad; H.Pihl / Interaction, the Innovative Milieu and Porterian Clusters: A Survey-based Regional Assessment Illustrated with an Example of a Medical Technology Region in an early Cluster Life-cycle Stage; C.Steinle, H.Schiele & K.Mietzner / Outcomes in Small-Firm Networks: A Quantitative Study in the Southern Brazilian Context; J.Renato Verschoore & A.Balestrin / Email as a Communication Strategy in a Regional Strategic Network; E.Andresen, A.Bergman & L.Hallén / Cluster Membership, Knowledge and SMEs’ Internationalization; S.Michailova & S.Chetty / The Trä 50 Group: A Supplier Network to IKEA; K.Elmhester & S.Brege / Marketing Cooperation and Public Policy in Italian Networks of Fashion Firms; S.Guercini & A.Runfola / Strategy Selection in Business Angel Networks: Venture Capital Strategy and Entrepreneurial Business Angel Strategy; L.Silver, N.Lundahl & B.Berggren / Increased Internationalization for Small and Medium-Sized Enterprises through Joint Export Networks; H.Jansson & P.Boye / Some Final Words; H.Lundberg

Customer Experience Future Trends and Insights Colin Shaw, Founder and CEO, Qaalfa Dibeehi, Chief Operating and Consulting Officer and Steven Walden, Senior Head of Research and Consulting, all at Beyond Philosophy

'Beyond Philosophy have been pioneers in defining the Customer Experience. This book reinforces their Thought Leadership position. It is a must read!’ - Ivan Mainprize, VP Customer Experience, Membership Travel Services International, American Express Customer experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in experience psychology, social media and neuroscience and their impact on Customer experience that businesses need to understand to gain preference, loyalty and market share. Contents: Emerging Trends in Customer Experience / The Brain in the Customer Experience / Neuro-Business Models / Practical Neuro-Experience for Today / The Future of Neuro-Experience / The New Field of Experience Psychology and Its Application / The Core Principles and Benefits / How To Change Your Organization / Over the Next Few Years...The Seeds of Revolution / Embracing the Revolution Through Building Trust / How To Join the Revolution September 2010 224pp 234x156mm 9 b/w tables, 21 figures and 16 b/w illustrations Hardback £26.00 978-0-230-24781-9

November 2010 264pp 216x138mm 12 figures, 21 b/w tables and 1 graph Hardback £65.00 978-0-230-27330-6

ebook available from: Palgrave Connect Business & Management Collections

New

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

STRATEGY

The Future of Decision Making

The Green Workplace

The House Advantage

How Revolutionary Software Can Improve the Ability to Decide

Sustainable Strategies that Benefit Employees, the Environment, and the Bottom Line

Playing the Odds to Win Big In Business

Roger C. Schank, Executive Director and Founder of Engines for Education, Inc and Chairman and CEO, Socratic Arts, Inc., Dimitris Lyras, Founder, UlyssesSystems and Elliot Soloway, Arthur F. Thurnau Professor, University of Michigan, USA and Principal Investigator, Centre for Learning Technologies in Urban Schools

The authors, who are experts in the field, explain the new science of decision-making and offer examples and advice that will enable readers put it to use in their organizations. September 2010 224pp Hardback £37.50

234x156mm 978-0-230-10365-8

Jeffrey Ma, formerly of MIT Blackjack Team

Leigh Stringer, LEED® Accredited Professional and Vice President, HOK

From the genius card counter who inspired the hit film 21 and the worldwide bestseller, Bringing down the House, this intriguing book reveals the mathematical secrets behind Jeffrey Ma’s success and how to use his techniques to hit the jackpot in business.

The manager’s guide to building a green workplace that benefits the environment, the financial bottom line, and the individual employee.

September 2010 256pp Paperback £10.99

234x156mm 978-0-230-10336-8

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s, Gardners Books

Contents: Introduction: Defining the Statistical Revolution / The Rise of Data and the Essence of Card Counting / Challenging Assumptions… / Creative Use of Numbers: The Movement to Measure Every Thing… / How to Build Consensus… / Danger with Numbers: Getting Fooled… / Greed is Bad... / The Curse of Numbers... / Looking at the Big Picture… / The Next Ten Years July 2010 Hardback

ebook available from: Palgrave Connect Business & Management Collections

272pp £16.99

234x156mm 978-0-230-62272-2

ebook available from: Waterstone’s, Gardners Books

Journey to Lean Making Operational Change Stick

Strategy by Design A Process of Strategy Innovation James Carlopio, Associate Professor of Management in the Faculty of Business, Technology and Sustainable Development, Bond University, Gold Coast Australia

Strategy by Design illustrates how to use many of the principles, processes and tools of the design profession to create innovative break-through organizational strategies. Contents: Strategy by Design: A Process of Strategy Innovation / The Brief: Begin With the End in Mind / Research: The Art of Seeing the Different Way / Concept Generation: The Art of Generating Different Views / Prototyping: Making the End Clearly Visible / Evaluation: Assessing Value / Delivery: Output and Presentation March 2010 Hardback

224pp £52.00

234x156mm 978-0-230-62022-3

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA

John Drew, McKinsey & Company Manufacturing Practice, Blair McCallum, Director, McKinsey & Company Production Systems Design Centre and Stefan Roggenhofer, Leader, McKinsey & Company Manufacturing Practice, Europe

‘...provides an excellent broad-brush introduction to lean...and is well worth reading.' - David Stephens, MCMI, Professional Manager Magazine March 2004 Hardback

224pp £37.00

234x156mm 978-1-4039-1307-4

ebook available from: NetLibrary, Ebrary, Myilibrary, Books24x7, Ebook Library, ebooks.com, Dawson ERA, Waterstone’s, Palgrave Connect Business & Management Collections, Gardners Books

Global Strategic Management 2nd edition Philippe Lasserre, Emeritus Professor of Strategy and Asian Business, INSEAD, Singapore

Strategic management is at the core of any business. The second edition of Global Strategic Management embraces traditional strategic management teaching, but extends it to a world scale. The text combines a strategic and managerial approach to global issues, blending theory and practical, empirical examples to great effect. November 2007 512pp Paperback £39.99

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

246x189mm 978-0-230-00836-6

STRATEGY

The Five Futures Glasses

The Competitive Advantage of Nations

How to See and Understand More of the Future with the Eltville Model Pero Mićić, CEO, Future Management Group AG, Germany

'If leaders and managers are to learn anything from the years of crisis it is that they must develop future thinking skills. Based on Pero Mićić’s rigorous research and many years of experience, The Five Futures Glasses provides essential, exciting and effective ideas, techniques and tools for learning about the future in the present. This book is much needed!’ - Jeff Gold, Professor of Organization Learning, Leeds Business School, UK This is an inspiring, and practical book about seeing more of the future markets than the competitors. It is the first comprehensive model for analyzing and managing the future systematically and effectively. The five futures glasses and the ‘Eltville Model’ are simple, but thorough tools to improve thinking and communicating about the future. Contents: About This Book / Why We Need Futures Glasses / Many Futures and Five Futures Glasses / Your Green Futures Glasses—Which Future Opportunities Do You Have? / Your Yellow Futures Glasses—Which Future Do You Want To Form? / Your Rd Futures Glasses—How Could the Future Surprise You? / Your Violet Futures Glasses—Which Future Are You Planning? / See More of the Future / Appendix April 2010 280pp 234x156mm 30 figures, 37 colour tables and 11 colour illustrations Hardback £30.00 978-0-230-24705-5

ebook available from: Waterstone’s, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA, Gardners Books

Michael E. Porter, Bishop William Lawrence University Professor, Harvard Business School, USA 'America’s top business guru...Professor Michael Porter of Harvard Business School is...consultant to the world on what makes economies hum. His status as an international authority on the right way to manage rests on a quarter of a century of mining data from the corporate coalface.’ - The Times ‘Michael Porter reaches his conclusions the old fashioned way: he earns them through solid research. The lessons of the book are sharp and deep.’ - Robert M. Solow, Nobel Laureate in Economics, MIT, USA ‘The Competitive Advantage of Nations creates a new sphere in economics: an innovative socio-economic approach that will bring fresh insights to economists and industrialists.’ - Shinji Fukukawa, former Vice Minister, MITI, Japan ‘A quite extraordinary achievement. The book’s influence is certain to be widespread and profound. ‘ - Christopher Hogg, Non-executive Chairman, Reuteres Holdsins PLC., Chairman, Courtaulds, PLC., ‘Professor Michael Porter (is) one of the world’s most influential authorities on corporate strategy...(the book) stands to become a standard text for the analysis of relative national economic performance.’ - Independent on Sunday ‘Michael Porter builds up an all-embracing view of economic change that amounts in the end to a powerful analytical framework...he has done for international capitalism what Marx did for the class struggle.’ - The Economist ‘The Competitive Advantage of Nations pulls off the seemingly impossible. It adds a fresh dimension to the international competitiveness debate, which has been going on since Adam Smith and David Ricardo.’ - The Times

The Competitive Advantage of Nations is one of the most influential business and management books of all time. Michael Porter’s research identified the fundamental determinants of national competitive advantage in an industry and how they work together to give international advantage. The findings are rich in implications for firms and governments and set the agenda for discussions of global competition. The book was an extraordinary achievement and had a profound effect upon management, policy-makers and academics worldwide. The core ideas of the book remain very relevant today and this new edition includes the original text in full with a new introduction by the author, which reviews the key themes and issues of the book in the light of subsequent developments. This book represents one of the very few must buys in business and management. April 1998 Hardback

New

Available as an ebook

896pp £31.00

Inspection copy available

234x156mm 978-0-333-73642-5

Web resource available

Comes with a CD/DVD

STRATEGY • QUANTITATIVE METHODS & OPERATIONAL RESEARCH

Scenario Planning The Link Between Future and Strategy Revised and Updated edition Mats Lindgren, CEO and Hans Bandhold, Senior Partner, both at Kairos Future

Review of the 1st edition: 'This is a serious book, yet it’s the friendliest introduction to the nuts and bolts of scenario planning that you are likely to find. Most charts are simple and smart, not spiders’ webs of zigzagging arrows. Chapters walk you through an overview followed by the basic principles of scenario and strategic thinking and offer a glimpse of scenario planning in practice…Buy this book.' - Harvard Business School, USA March 2009 Hardback

216pp £28.00

234x156mm 978-0-230-57919-4

ebook available from: Palgrave Connect Business & Management Collections, Dawson ERA, ebooks. com, Ebook Library, Ebrary, Myilibrary, NetLibrary, Waterstone’s, Gardners Books

Culture and Positioning as Determinants of Strategy Personality and the Business Organization Tony Ellson, University of Cardiff, UK

‘This book deserves widespread reading.’ - Arch Woodside, Professor of Marketing, Carroll School of Management, USA and Editor-in-Chief, Journal of Business Research A Full Table of Contents is Available at: www.palgrave.com March 2004 Hardback

288pp £72.00

216x138mm 978-1-4039-1751-5

ebook available from: Ebook Library, ebooks.com, Myilibrary, NetLibrary, Dawson ERA, Palgrave Connect Business & Management Collections, Ebrary

Quantitative Methods & Operational Research

Quantitative Methods

Essential Quantitative Methods For Business, Management and Finance 4th edition Les Oakshott, Senior Teaching Fellow, Warwick Business School, University of Warwick, UK

for Business, Management and Finance 3rd edition

Comprehensive and practical, this text is packed with real world examples and case studies. Focused on problem-solving and completely updated for the fourth edition it is supported by extensive online resources.

Louise Swift, Medical Statistician and Sally Piff, Tutor in Quantitative Methods, both at University of East Anglia,UK

'This is one of the best statistics textbooks I’ve read. The way this book combines statistical theory with real data (using SPSS) is excellent.' - John Simister, Management Department, Birkbeck College, University of London, UK Quantitative Methods is a comprehensive guide to the techniques any student of business or finance is likely to need. The authors’ coaching, learningby-doing approach, coupled with the text’s clear structural outline makes essential mathematical skills far less daunting. Contents: PART I: ESSENTIAL MATHS / Numbers and Symbols / Simplifying Expressions / Solving Problems / Modelling Using Straight Lines / PART II: MORE MATHS / Some Special Equations / Modelling Using Curves / Rates of Change / PART III: DESCRIBING DATA / Pictures of Data / Summarising Data / PART IV: PROBABILITY / Measuring Uncertainty / Numerical Outcomes / Continuous Numerical Outcomes / Some More Probability Distributions / PART V: STATISTICS / Estimation / Testing Hypotheses / Correlation and Regression / Comparing Two Populations / Nonparametric Methods / Categorical Data / Forecasting / Statistics in Practice / PART VI: BUSINESS MODELLING / Linear Programming Models / Planning Projects / Models for Inventory Control / Time and Money / Decision Making / Simulating Reality / Controlling Quality / STATISTICAL TABLES / Cumulative Binomial Probabilities / Cumulative Standard Normal Probabilities / Percentage Points of the Standard Normal Distribution / Random Digits / Percentage Points of the t Distribution / Percentage Points of the x2 Distribution March 2010 856pp 246x189mm 50 graphs, 100 colour tables and 50 diagrams Paperback £39.99 978-0-230-21824-6

March 2009 528pp 246x189mm 80 colour tables, 20 diagrams and 50 graphs Paperback £35.99 978-0-230-21818-5

Economic Forecasting and Policy 2nd edition Nicolas Carnot, Head, International Economic Synthesis Department, Forecasting Directorate, Ministry of Finances, France, Vincent Koen, Principal Economist, Organisation for Economic Co-operation and Development (OECD), France and Bruno Tissot, Senior Economist, Bank for International Settlements, Switzerland

‘This book is accessible to anyone with a general background in economics, yet nuanced and stateof-the-art. It provides the complete toolkit needed by forecasters, with clear presentations of the technicalities and numerous up-to-date real-life exhibits. It vividly shows how economic analysis and decision processes interact.’ - Jean-Philippe Cotis, Head of France’s National Statistical Office and former OECD Chief Economist July 2011 416pp 30 b/w tables and 37 graphs Hardback £65.00 Paperback £30.00

234x156mm 978-0-230-24321-7 978-0-230-24322-4

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

QUANTITATIVE METHODS & OPERATIONAL RESEARCH • HUMAN RESOURCE MANAGEMENT...

The Practice of Statistics for Business and Economics

Human Resource Management & Employee Relations

3rd edition David S. Moore, Purdue University, USA

This successful text immerses students in the course immediately, allowing them to make data-informed, real-world business decisions almost from day one. By discussing data production early in the book, data analysis can then be used throughout the course - driving home the relevance and usefulness of statistical ideas to the business world from the onset. New to this edition: • New and updated cases and examples – to make the material as business-oriented as possible

New Titles from Cary Cooper

Well-being Productivity and Happiness at Work Ivan Robertson, Managing Director, Robertson Cooper and Cary Cooper, Pro Vice Chancellor (External Relations) and Professor of Organizational Psychology and Health, Lancaster University, UK

• Structural changes within the text – to provide a better fit to modules

Contents: Examining Distributions / Examining Relationships / Producing Data / PART II: PROBABILITY AND INFERENCE / Probability and Sampling Distributions / Probability Theory / Introduction to Inference / Inference for Distributions / Inference for Proportions / PART III: TOPICS IN INFERENCE / Inference for Two-Way Tables / Inference for Regression / Multiple Regression / Statistics for Quality: Control and Capability / Time Series Forecasting / One-Way Analysis of Variance / PART IV: OPTIONAL COMPNION CHAPTERS / Two-Way Analysis of Variance / Nonparametric Tests / Logistic Regression May 2011 Hardback

820pp £48.99

240x220mm 978-1-42929-014-2

Published by W. H. Freeman

High levels of well-being at work is good for the employee and the organization. It means lower sickness-absence levels, better retention and more satisfied customers. People with higher levels of well-being live longer, have happier lives and are easier to work with. This book shows how to improve well-being in your organization. Contents: PART I: WHY DOES WELL-BEING MATTER? / For Individuals / For Organisations / Well-Being And Employee Engagement / PART II: WHAT IS WELL-BEING? / Psychological Well-Being / Measuring Well-Being / PART III: WHAT INFLUENCES WELL-BEING? / The Whole Person And Psychological Well-Being / Work And Well-Being / PART IV: GETTING THE BENEFIT / Improving Well-Being – Building Personal Resilience / Improving Well-Being – Building A Healthy Workplace / PART V: CASE STUDIES April 2011 240pp 23 figures and 23 tables Hardback £26.00

New

Susan Cartwright, Professor of Organizational Psychology and Well Being and Director of Centre for Organizational Health and Well Being, Lancaster University, UK and Cary Cooper, Pro Vice Chancellor (External Relations) and Professor of Organizational Psychology and Health, Lancaster University, UK

Winner of The Times Higher Education Lifetime Achievement Award 2010

• New and updated exercises – over 25% of the exercises are new and over 25% include changed numbers or updated data sets

• Modified design –to draw more attention to the variety of pedagogical features, including ‘Apply Your Knowledge’, cases and applets.

Innovations in Stress and Health

Available as an ebook

234x156mm

The costs of stress and ill-health to society are enormous. In recent years, there has been an increasing focus on workplace initiatives to reduce stress and improve individual resilience. This volume brings chief medical officers, leading health professionals and academics to present their views on innovations in the field of stress and health. Contents: Introduction; S.Cartwright & C.L.Cooper / Is Pressure or Energy Management the Key to High Performance?; E.Teasdale & S.Connelly / Developing Vitality: Evidence from the Lamplighter Health Initiative; J.Cooper, D.Patterson, S.Cartwright & P.Gibbs / Organizational Factors that can Help to Support, or Work Against, the Introduction of Interventions to Reduce Stress at Work; S.Whitaker / The Whole is Greater than the Sum of the Parts: Developing a Systems Approach to Tackling Mental Health in the Workplace; S.Wang & A.Kinder / Promoting Emotional Well-Being through Social Prescribing; H.Abernethy July 2011 160pp 234x156mm 2 photographs, 8 figures and 2 charts Hardback £26.00 978-0-230-25191-5

978-0-230-24995-0

Inspection copy available

Web resource available

Comes with a CD/DVD

HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS New Titles from Adrian Furnham

Bad Apples Organizational Stress Management A Strategic Approach 2nd edition Ashley Weinberg, Directorate of Psychology, University of Salford, UK, Valerie J. Sutherland, Independent Consultant and Researcher, Canada and Cary Cooper, Pro Vice Chancellor (External Relations) and Professor of Organizational Psychology and Health, Lancaster University, UK

‘Comprehensive and thorough – a must for those interested in the theory, research and practice of organizational stress management.’ - Philip Dewe, Professor of Organizational Behaviour, Birkbeck, University of London, UK Including practical advice on how to conduct a stress audit and how to target stress ‘hot spots’ within an organization, Organizational Stress Management provides a fresh strategic model for the manager concerned with the negative effects stress can have both on company performance and the quality of life of individuals at work. September 2010 312pp 2 b/w tables and 10 figures Hardback £26.00

234x156mm 978-0-230-20392-1

ebook available from: Waterstone’s, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA, Palgrave Connect Business & Management Collections, Gardners Books

Identify, Prevent and Manage Negative Behaviour at Work

Leading HR Paul Sparrow, Director, Martin Hird, Executive Director, Anthony Hesketh, Deputy Director, all at Centre for Performance-Led HR and Cary Cooper, Pro Vice Chancellor (External Relations) and Professor of Organizational Psychology and Health, all at Lancaster University, UK

‘This very useful and informative book brings the debate about the role of the HR function bang up to date. Drawing from a wide range of cases and research insights the authors show clearly what it takes for the HR function to win. Filled with strategic imperatives, issues for reflection and ideas for implementation it shows what it takes for the profession to be indeed at the centre of corporate strategy. A must have on every HR professional’s bookshelf.’ - Lynda Gratton, London Business School, UK and author of Hot Spots A book which brings together world–class experts in HR Management to work with top HR directors to overcome the most pressing issues facing senior HR specialists today. The book captures the dual edged challenge facing HR Directors; the need to lead their functions towards effective performance but also to assess leading practice. April 2010 304pp 13 b/w tables and 22 figures Hardback £30.00

Adrian Furnham, Professor of Psychology, University College London, UK and John Taylor, Consultant

In a difficult economic climate it is more important than ever to manage bad behaviour in the workplace and minimize the damage negative and destructive employees can have on an organization. This book looks at the problems companies can face but also shows how to resolve these issues and work towards a positive outcome. Contents: Preface / Introduction / The Risks / Defining Risk / Counter Productive Behaviours / The Dark Side of Leaders / How Vulnerable Are You? / Countering the Threat / Bringing Them In / Weeding Out / Security at Work / Developing Loyalty and Commitment / Leadership / Development of Staff / Exit Policy / Conclusion / Getting it Right February 2011 10 charts Hardback

320pp

234x156mm

£26.00

978-0-230-58474-7

234x156mm 978-0-230-22259-5

ebook available from: Waterstone’s, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA, Gardners Books

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS

Managing People in a Downturn

Corporate Psychopaths Organizational Destroyers Clive Boddy, Visiting Professor, University of Lincoln,UK

Adrian Furnham, Professor of Psychology, University College London, UK

A collection of engaging and thought-provoking essays looking at the world of business and management during a recession. Furnham takes a sideways look at some business issues that are often brushed under the carpet and examines recent academic contributions to business literature in an amusing and jargon-free style. Contents: A Paradox Resolved / Ability, Aspiration, Attitude / The Abnormal Boss / Achieving Staff Engagement / The Annual Conference / AntiManagement / Blind-Date and Speed Dating / Bridge Employment / Business and the Media / The Chain of Happiness / Changeability / City Survivors Guilt / Cock Ups and Cover Ups at Work / Communicate, Communicate, Communicate / Conspiracy at Work / Dark Triads and Toxic Triangles / Dealing with Opponents / Defending the Self / The Disaffected Worker / Divergent Thinking / Does Coaching Work? / Dysfunctional Credentialism / Elite Performers / Employ-Worthiness / Engagement isn’t Enough / The Entrepreneurial Shift / Executive Derailment / Four Legs Good, Two Legs Bad / The Gaff Prone Ceo / Good Advice / Half A Mo / Hire Positive People / How Management Style Leads Directly to Profit and Loss / How to be Happy / The Identification of High Flyers / Implicit Assumptions / Incentivising Presentism / IQ Testing at Work / Is Management Getting Harder / Life After Lay Off / Managerial Educability / Managerial In-Experience / Neuro-Everything / Nice Guys Come Second / The Normality of Silos / The Offsite Strategy Meeting / On the Other Hand / The Personality Of Interviewers / Political Skills / Process, Profit and People / Reassuringly Expensive / Restorative Justice at Work / Sack ‘Em All / Segmenting the Sat Nav Market / Selecting a Prime Minister or President / Servant Leadership / Seven Steps to Happiness / Sex at Work / Shapers of Destiny / So What is Potential? / Spotting Leadership Potential / Strong Situations / Superego Vs. Super Ego / Taking An Hr Exam / Three As / Three Journeys / Time at Work / Time Perspectives / Time Watching / The Unethical Manager / Value Clashes / The Valuelessness of Knowledge / What’s The Point of Theory / Who Wants to be an Entrepreneur / Working Abroad / The Young Ceo June 2011 Paperback

232pp £20.00

Psychopaths are little understood outside of the criminal image. However, as the recent global financial crisis highlighted, the behavior of a small group of managers can potentially bring down the entire western system of business. This book investigates who they are, why they do what they do and what the consequences of their presence are. Contents: Introduction - Corporate Psychopaths as Organisational Destroyers / The Origins of Corporate Psychopaths / Corporate Psychopaths, Bullying, Conflict and Unfair Supervision in the Workplace / The Influence of Corporate Psychopaths on Corporate Social Responsibility and Organisational Commitment to Employees / Corporate Psychopaths and Organisational Constraints / Corporate Psychopaths and Workload / Corporate Psychopaths and Job Satisfaction / The Organisational Seniority of Corporate Psychopaths / Corporate Psychopaths and Organisational Type / Corporate Psychopaths and Withdrawal from Work / Critical Incidents in the Behaviour of Corporate Psychopaths / Encouragement of Corporate Psychopaths by Organisations 206 / Corporate Psychopaths compared to other Dark Leadership Personalities: Antisocial Personalities, Dissocial Personalities, Psychotics, Sociopaths, Narcissists and Machiavellian / The Corporate Psychopaths Theory of the Global Financial Crisis / Ethical Issues Involving Corporate Psychopaths April 2011 208pp 35 b/w tables and 15 diagrams Hardback £60.00

216x138mm 978-0-230-28472-2

The HR Quadriad Framework Karin Bredin, Assistant Professor, Linköping University, Sweden and Jonas Söderlund, Professor, BI Norwegian School of Management, Norway

Presenting findings from research into Sweden’s leading multinationals this book focuses on engineering companies operating in global industries such as pharmaceutical, aerospace, packing systems and automotive. It explores research and practice within the area of HRM focusing on project-based organizations. Contents: Projectification on the Way / HRM Under Pressure / HR Organization, HR Practices and Current Status / HR Specialist: Types and Tactics / Line Managers: Roles and Responsibilities / Project Manager: Careers and Competencies / Project Workers: Specialists and Nomads / Future of HRM in Project-based Organizations May 2011 9 figures Hardback

208pp

216x138mm

£60.00

978-0-230-23190-0

Boundaryless Careers and Occupational Wellbeing Edited by Michela Cortini, Professor, University G. D’Annuncio of Chieti-Pescara, Italy, Giancarlo Tanucci, Professor of Work and Organizational Psychology, University of Bari, Italy and Estelle Morin, Professor of Organizational Behavior, HEC Montreal, Canada

A topical consideration of the challenges posed by the transition to more temporary employment arrangements as we move from an industrial to a knowledge-based economy. Contents: PART I: NEW CAREER MODELS / PART II: OCCUPATIONAL WELLBEING / PART III: ATYPICAL WORKERS / PART IV: WORK - LIFE BALANCE / PART V: ORGANIZATIONAL EFFICIENCY A Full Table of Contents is Available at: www.palgrave.com December 2010 336pp Hardback £60.00

234x156mm 978-0-230-29854-5

New

Human Resource Management in Project-Based Organizations

Available as an ebook

Inspection copy available

Web resource available

216x138mm 978-0-230-23660-8

Comes with a CD/DVD

HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS Critical Perspectives on work and employment series Series Editors: Irena Grugulis, Caroline Lloyd, Chris Smith and Chris Warhurst Critical Perspectives on Work and Employment combines the best empirical research with leading edge, critical debate on key issues and developments in the field of work and employment. Extremely well-regarded and popular, the series is linked to the highly successful International Labour Process Conference. www.palgrave.com/business/cpwe.asp

Creative Labour

Working Life

Working in the Creative Industries

Renewing Labour Process Analysis

Edited by Alan McKinlay, University of St Andrews, UK and Chris Smith, Professor, School of Management, Royal Holloway, University of London, UK

Edited by Paul Thompson, Professor of Organizational Analysis, University of Strathclyde, UK and Chris Smith, Professor, School of Management, Royal Holloway, University of London, UK

Labour process theory is consolidated in Working Life to develop a credible account of the relationships between capitalist politcal economy, work systems and the strategies and practices of actors in the employment relationship. Beyong this, the book explores the future of labour process analysis. March 2010 17 b/w tables Paperback

336pp

234x156mm

£29.99

978-0-230-28357-2

Creative labour has become a growing area of the market, and of management study. Alan McKinlay and Chris Smith have compiled the first book to look at the creative industries from a labour process perspective. The text concludes with an authoritative investigation into managing new media workers. January 2009 288pp 234x156mm 10 illustrations Paperback £29.99 978-0-230-22200-7

Work Less, Live More? Critical Analysis of the Work-Life Boundary

Work Matters Critical Reflections on Contemporary Work Edited by Sharon C. Bolton, Professor of Organizational Analysis, University of Strathclyde, UK and Maeve Houlihan, Lecturer in Organizational Behaviour and Management, University College of Dublin, Republic of Ireland

Work Matters offers a strong set of empirical accounts of the experience of work in the contemporary workplace, accounts that bring forth the voice and humanity of people in relation to their work experiences. February 2009 Paperback

304pp £29.99

Edited by Chris Warhurst, Professor of Labour Studies and Director, Scottsh Centre for Employment Research, University of Strathclye, UK and Axel Haunschild, Senior Lecturer in Human Resource Management, Royal Holloway, University of London, UK

'The authors respond to recent developments that challenge the work-life boundary, including the changing locations of work, new forms of work and work intensification.' - The Times Higher Education Textbook Guide

Retail Work Edited by Irena Grugulis, Durham University University, UK and Ödül Bozkurt, Lancaster University School of Management, UK

'This volume argues convincingly for our attention: stressing the significance of skills and skilling, emphasising the diversity of ‘shop work’ and addressing the corporate policies behind retail work practices. I thoroughly recommend it.’ Michelle Lowe, Professor of Retail Management, University of Surrey, UK Internationally renowned experts assess the role of retail work in modern industrial economies in Retail Work. Chapters are arranged thematically to capture four aspects of retail work: the nature of work and the shop floor; work across the supply chain and the wider productive system; the skills used in retailing; and workers as a collectivity. March 2011 17 b/w tables Paperback

336pp

234x156mm

£29.99

978-0-230-28357-2

Please use the following ISBNs to order all the titles in the series: Hardback: 978-0-230-23016-3 Paperback: 978-0-230-23017-0

January 2009 248pp 234x156mm 10 illustrations Paperback £30.99 978-0-230-53560-2

234x156mm 978-0-230-57639-1

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS MANAGEMENT, WORK & ORGANISATIONS SERIES Series Editors: Gibson Burrell and Mick Marchington This series of textbooks covers the areas of Human Resource Management, Employee Relations, Organizational Behaviour and related Business and Management fields. The series is relevant for a number of business and management courses, including MBA and post-experience courses, specialist Masters and postgraduate diplomas, professional courses, and final year undergraduate courses. www.palgrave.com/business/mwo

Equality, Inequalities and Diversity Contemporary Challenges and Strategies Edited by Geraldine Healy, Professor of Employment Relations, Gill Kirton, Professor of Employment Relations and HRM and Mike Noon, Professor of Human Resource Management, all at the School of Business and Management, Queen Mary, University of London, UK

Equality, Inequalities and Diversity offers an authoritative critical analysis of equality, inequality and diversity in organizations. Using international examples it explores contemporary concepts and debates based on original research in a number of fields and sectors, an ideal course companion for anyone studying diversity. November 2010 328pp 234x156mm 25 b/w tables and 4 b/w line drawings Paperback £29.99 978-0-230-23107-8

Leadership Limits and Possibilities Keith Grint, Professor of Leadership Studies and Director, Lancaster Leadership Centre, Lancaster Management School, UK January 2005 Paperback

192pp £31.99

234x156mm 978-0-333-96387-6

Strategy and Human Resource Management 3rd edition Peter Boxall, Professor of Human Resource Management and Associate Dean of Research, University of Auckland Business School, New Zealand and John Purcell, Associate Fellow, Industrial Relations Research Unit, Warwick University Business School, UK, and Arbitrator, ACAS, UK

‘This is the way HR should be taught.’ - Patrick Wright, Professor of Strategic Human Resources, Cornell University, USA The new edition of this market-leading text provides an authoratitive yet accessible account of the strategic role of HRM in organizations. Strategy and Human Resource Management offers fully updated chapters and sources whilst retaining the critical approach and strong framework popular with both students and lecturers. Contents: The Goals of Human Resource Management / PART I: CONNECTING STRATEGY AND HUMAN RESOURCE MANAGEMENT / Strategy and the Process of Strategic Management / Strategic HRM: ‘best fit’ or ‘best practice’? / Strategic HRM and Sustained Competitive Advantage / PART II: MANAGING WORK AND PEOPLE: SEARCHING FOR GENERAL PRINCIPLES / Work Systems and the Changing Economics of Production / Managing Employee Voice / Managing Individual Employment Relationships / Linking HR Systems to Organisational Performance / PART III: MANAGING PEOPLE IN DYNAMIC AND COMPLEX BUSINESS CONTEXTS / Human Resource Strategy and the Dynamics of Industrybased Competition / Human Resource Strategy in Multidivisional and Multinational Firms / Conclusions and Implications / Author Index / Subject Index January 2011 408pp 65 b/w line drawings Paperback £34.99

New

Available as an ebook

Reassessing the Employment Relationship Edited by Paul Blyton, Professor of Industrial Relations and Industrial Sociology, Edmund Heery, Professor of Employment Relations and Peter Turnbull, Professor of Human Resource Management and Labour Relations, all at Cardiff University, UK

The employment relationship lies at the heart of work organizations. This text explores the way that this relationship, and the contexts in which it occurs, have changed over the recent period, and the implications of those changes. This book features expert contributors from organizational sociology, industrial relations and HRM. November 2010 480pp 12 b/w tables Paperback £28.99

234x156mm 978-0-230-22172-7

Please use the following ISBN(s) to order all titles in this series: Hardback: 978-1-4039-3597-7 Paperback: 978-1-4039-3598-4

234x156mm 978-0-230-57935-4

Inspection copy available

Web resource available

Comes with a CD/DVD

HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS

Can Pay Be Strategic?

Globalizing Employment Relations

A Critical Exploration of Strategic Pay in Practice

Multinational Firms and Central and Eastern Europe Transitions

Jonathan Trevor, Lecturer, Judge Business School, University of Cambridge, UK

Pay is a key element of the employment relationship and it has been advocated by some recently as a tool for enhancing organizational performance and sustained competitiveness. This book explores the realities of contemporary pay management in seven leading companies operating globally in the fast moving consumer goods sector. Contents: Introduction / Review of the Literature / Research Methods / Pay Practice at the Level of Industry / Case Study Company Pay Practice at the Level of Approach / Case Study Company Pay Practice at the Level of Design / Case Company Pay Practice at the Level of Operation / The Reality of Strategic Pay in Practice / Can Pay Be Strategic? / Conclusion and Implications December 2010 240pp 10 figures and 10 b/w tables Hardback £60.00

216x138mm 978-0-230-22354-7

ebook available from: Palgrave Connect Business & Management Collections

Edited by Sylvie Contrepois, Senior European Research Fellow, Working Lives Research Institute, London Metropolitan University, UK, Violaine Delteil, Lecturer, University Paris 3 Sorbonne Nouvelle, France, Patrick Dieuaide, Lecturer, University Paris 1 Pantheon-Sorbonne, France and Steve Jefferys, Professor of European Employment Studies, University of North London, UK

A unique exploration of the the contributions made by multinational corporations to the difficult labour market transitions towards full integration of Central and Eastern Europe members of the European Union. This book considers the roles played by US, British and German multinational companies (MNCs) in Central and Eastern Europe Contents: INTRODUCTION / FDI TRANSFERS AND CENTRAL AND EASTERN EUROPE / EMPLOYMENT RELATIONS IN DIFFERENT SECTORS IN CENTRAL AND EASTERN EUROPE / MULTINATIONALS AND HOST COUNTRIES IN THE CRISIS / EUROPEAN SOCIAL INTEGRATION, MNCS AND CHANGE

Managing an Age Diverse Workforce Edited by Emma Parry, Senior Research Fellow and Shaun Tyson, Emeritus Professor, Cranfield School of Management, UK

Unique in the multiple approaches that it encompasses, this book includes discussions of both older and younger workers, employer and employee perspectives, generational and age diversity and international comparisons. It includes both conceptual argument and empirical research in order to provide insights into this important area. Contents: PART I: THE IMPORTANCE OF AGE DIVERSITY / PART II: THE NATURE OF AGE AND AGE DIVERSITY / PART III: THE EMPLOYEE’S PERSPECTIVE / PART IV: THE EMPLOYER’S PERSPECTIVE ON MANAGING AN AGEDIVERSE WORKFORCE / PART V: MANAGING AN AGEDIVERSE WORKFORCE ACROSS NATIONAL CONTEXTS A Full Table of Contents is Available at: www.palgrave.com November 2010 328pp 23 b/w tables and 15 figures Hardback £65.00

216x138mm 978-0-230-24093-3

ebook available from: Palgrave Connect Business & Management Collections

A Full Table of Contents is Available at: www.palgrave.com December 2010 264pp 14 b/w tables and 13 figures Hardback £65.00

216x138mm 978-0-230-25243-1

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS

Working in Adversarial Relationships

Building Influence in the Workplace How to Gain and Retain Influence at Work

Operating Effectively in Relationships Characterized by Little Trust or Support

Aryanne Oade, Director, Oade Associates Limited

Reading this book is like having a personal coach at your fingertips. This reader friendly book is filled with compelling insight, real-life illustrations and practical to-dos. I can’t imagine any person who won’t find a mirror image in every section of the book.’ - H.Y. Pomerance, Chief Talent Officer, New York Life Insurance Company A highly practical and insightful book; it will help you to perform more effectively in a workplace which requires you to function effectively in predominantly adversarial relationships. Whether you work for a small, medium or large organization this book will enable you to get things done effectively in prevailingly oppositional relationships. Contents: Overview / How To Use This Book / What is an Adversarial Working Relationship?: The Behaviours and Dynamics in a Relationship Characterised by Little Trust or Support / The Impact of Adversarial Behaviour at Work: The Consequences of Oppositional Behaviour for Workplace Relationships / Low Trust, Low Support: The Cornerstones of an Adversarial Approach / Selective Adversarial Behaviour: Colleagues Who Sometimes Use an Adversarial Approach and Who Sometimes Don’t / Working with Adversarial Peers: Getting Things Done Through Influence / Managing Adversarial Team Members: Confronting Counter Productive Behaviour / Reporting to an Adversarial Manager: Handling a Boss with Organisational Authority and an Adversarial Mindset / Adversarial Allies: A Narrative Case Study November 2010 216pp 1 chart Hardback £26.00

234x156mm 978-0-230-23843-5

ebook available from: Palgrave Connect Business & Management Collections, Gardners Books

New

‘This is an engaging and straight forward guide to influencing. The book will be of value to anyone who needs to influence others in a professional environment. It uses well thought out case studies to help the reader understand the different ways to influence others. The book provides exercises to help you get the most from each chapter and to consider how you can apply the learning from the case studies. It is written in a clear, concise and jargon-free style which makes it an easy and informative read.’ - Julie Hodges, Senior Teaching Fellow in Organizational Behaviour and Director of the Full Time MBA Programme, Durham University Business School, UK Introduces you to a valuable set of tools enabling you to build influence, promote your interests and get buy-in to your plans and proposals. The book will enable you to identify your own workplace values and those of your key colleagues and understand how to retain the influence you have already gained and stand by your values under pressure. Contents: Overview / How To Use This Book / What is Workplace Influence? / Influence, Power and Responsibility / Four Sets of Influencing Values / Positioning Your Argument / Moral Conflicts: Your Resolve Under Pressure / Retaining Influence, Adding Value / Building a Reputation Outside Your Department / Influencing Irresponsible Colleagues / Fragile Alliances, Building a Reputation: A Narrative Case Study / References and Recommended Reading April 2010 Hardback

224pp £26.00

234x156mm 978-0-230-23773-5

ebook available from: Waterstone’s, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA, Gardners Books

Available as an ebook

Inspection copy available

Next Generation Talent Management Talent Management to Survive Turmoil Andrés Hatum, Associate Professor, IAE Business School, Universidad Austral, Argentina

In the past talent was largely an issue for Human Resources personnel. Now, in an era characterized by workforce heterogeneity and changing environments, talent is an important issue for managers themselves. This book explains the organizational transformations that have occurred and the new talent challenges managers have to confront. Contents: Acknowledgments / Introduction / Talent Management / Talent Management Step 1: Attracting the Right Talent / Talent Management Step 2: Broadening the Scope of Development / Talent Management Step 3: A Long-term Retention Model / Connecting the Dots: Attraction, Development and Retention October 2010 176pp 234x156mm 31 b/w illustrations, 9 b/w tables and 40 figures Hardback £26.00 978-0-230-27929-2

New Trade Union Activism Class Consciousness or Social Identity? Sian Moore, Reader, Working Lives Research Institute, London Metropolitan University, UK

The past decade has seen the emergence of new types of trade union representatives attracting new and more diverse activists; this book explores their motivations and values, drawing upon the voices of the activists themselves and capturing the relationship between work, social identity and class consciousness. December 2010 208pp 1 b/w table Hardback £50.00

216x138mm 978-0-230-24411-5

ebook available from: Palgrave Connect Social Sciences Collections

Web resource available

Comes with a CD/DVD

HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS

Rethinking Coaching

One Company, Diverse Workplaces

Beyond Skill

Critical Theory and the Economic Crisis

The Social Construction of Employment Practices in Western and Eastern Europe

Institutions, Organisations and Human Capability

Angélique Du Toit, Lead Academic in Coaching and Stuart Sim, Professor of Critical Theory, both at University of Sunderland, UK

Coaching is being proposed as the best method to encourage a change in the ideologies that have brought about the credit crunch. The authors’ concern is to show how coaching can widen its intellectual range to become a progressively more effective technique within organizational life. Contents: PART I: INTRODUCTION / Rethinking Coaching / PART II: COACHING / Coaching as Theory and Practice / Who Benefits from Coaching?: Case Studies / The Limitations of Coaching / PART III: THEORY / The Rise of Critical Theory / Scepticism in Public Life / PART IV: THEORY INTO COACHING / The Market Paradigm: What Went Wrong? / A New Dawn: Applying Critical Theory to Coaching / Coaching and the Whistleblowing Dilemma / Conclusion: Radical Coaching and Business as Usual October 2010 Hardback

208pp £60.00

216x138mm 978-0-230-24054-4

Emotionalizing Organizations and Organizing Emotions

Marta Kahancová, Lecturer, Max Planck Institute for the Study of Societies, Germany

The book offers an inquiry into the construction of employment practices in a multinational company across Western and Eastern Europe. In the complex corporate and host-country influences, social interaction between the firm and local actors is presented as the underlying social mechanism through which work practices are constructed. August 2010 280pp 15 b/w tables and 12 figures Hardback £60.00

216x138mm 978-0-230-57977-4

ebook available from: Palgrave Connect Business & Management Collections

Edited by Jane Bryson, Victoria University of Wellington, New Zealand

This book discusses the impact of government policy, other institutional arrangements, organizational practices, collective and individual behaviour, on things of importance to many of us: work, employment, pay, work environments, learning, participation and voice. It is a unique volume of insights from leading researchers and research centres. June 2010 248pp 15 figures, 8 b/w tables Hardback £60.00

216x138mm 978-0-230-23057-6

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA

Edited by Barbara Sieben, Assistant Professor, Freie University of Berlin, Germany and Åsa Wettergren, Research Fellow, Karlstad University, Sweden

Delivers a strong contribution to the field of research on emotions in organizations offering original pieces of research. Uniting scholars from organization and management research and sociology, it conveys trans-disciplinary insights into the multidimensional ‘nature’ of emotion and its appearance in organizational structures and processes. September 2010 312pp 3 b/w tables and 4 figures Hardback £60.00

Follow Palgrave Macmillan on Facebook®. Become a ‘fan’ of our Facebook® page to get the latest news, reviews and event invites. www.facebook.com/PalgraveMacmillan

216x138mm 978-0-230-25015-4

ebook available from: Palgrave Connect Business & Management Collections

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS

Executive Development Journeys

Talent Management of Knowledge Workers

The Essence of Customized Programs Cora Lynn Heimer Rathbone, Director of Executive Education, Aston Business School, UK

Summarizing the three main reasons why customized programs are commissioned, this book explains and explores the key aspects of successful development programs, with views from corporate sponsors, participants, faculty contributors and case studies of customized programs commissioned by six organizations. Contents: Acknowledgements / Executive Summary / Introduction / Corporate Cast / Program Aims / Partners and Roles / Program Design / Team Capabilities / Faculty – Subject Experts / Program Components / Stages to Program Delivery / Measuring Business Impact / Case Studies - Corporate Journeys / Conclusions June 2010 152pp 12 figures and 11 illustrations Hardback £100.00

Action Learning History and Evolution

Embracing the Non-Traditional Workforce

Edited by Yury Boshyk, Chairman, Global Executive Learning and Robert Dilworth, Associate Professor Emeritus, Virginia Commonwealth University, USA

Edited by Vlad Vaiman, Associate Professor, Reykjavik University, Iceland

Freelancers possess a tremendous amount of knowledge, skill, and ability. Identifying, defining, and implementing talent management strategies aimed at ensuring the effective management of non-traditional knowledge employees in an organization are the key themes of this book.

April 2010 224pp 21 figures and 17 b/w tables Hardback £69.00

216x138mm 978-0-230-24287-6

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA

The first of a two volume set that fully explore the roots of action learning and the legacy of its principal pioneer, Reg Revans. Rather than prescribe one approach to action learning, it shows alternative approaches to fit different contexts. February 2010 1 figure Hardback

320pp

216x138mm

£63.00

978-0-230-57640-7

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA

234x156mm 978-0-230-27481-5

ebook available from: Waterstone’s, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA, Gardners Books

People Skills 3rd edition Neil Thompson, Writer, Trainer and Advisor

A comprehensive introduction to the diverse field of people skills. Thoroughly updated, it boasts six new chapters with relevance to a wide range of occupations and environments. This book is an essential companion to all students, practitioners and managers across the helping professions. March 2009 Paperback

New

Available as an ebook

Inspection copy available

Web resource available

336pp £19.99

234x156mm 978-0-230-22112-3

Comes with a CD/DVD

HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS

Action Learning and its Applications Edited by Robert Dilworth, Associate Professor Emeritus, Virginia Commonwealth University, USA and Yury Boshyk, Chairman, Global Executive Learning

This second volume of two discusses the employment of action learning in different contexts, including healthcare, education, government, military and the business world. Use of action learning in delivery of Future Search Conferences is addressed, as well as action learning in community and civil society and the future of action learning. February 2010 Hardback

344pp £63.00

216x138mm 978-0-230-57641-4

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA

Human Resource Development

Human Resource Management

Theory and Practice

Theory and Practice 4th edition

Edited by Jeff Gold, Professor of Organisational Learning, Rick Holden, Principal Lecturer in Human Resource Management and Organisational Behaviour, Paul Iles, Running Stream Professor in Human Resource Development, Jim Stewart, Professor of Human Resource Development,all at Leeds Business School, Leeds Metropolitan University, UK and Julie Beardwell, Associate Dean and Head of HRM, Leicester Business School, De Montfort University,UK

'Intellectually rigorous, accessible and comprehensive - it ticks all the boxes for an excellent textbook.' - Clare Valentin, HRD Programme Director, University of Edinburgh, UK A comprehensive and critical evaluation of the theory and practice of HRD. Ideally suited for undergraduates, it guides students through key contemporary topics. Written by a team of leading academic experts and packed with learning activities and real world examples, it is essential reading for any student studying a module in HRD. November 2009 504pp 246x189mm 66 b/w tables and 34 diagrams Paperback £37.99 978-0-230-21687-7

John Bratton, Professor of Sociology, Thompson Rivers University, Kamloops, Canada and Jeff Gold, Principal Lecturer, School of Economics and HRM, Leeds Business School, Leeds Metropolitan University, UK

The fourth edition of Human Resource Management offers a comprehensive and accessible analysis of contemporary theories and concepts in key human resources activities. It encourages students to think critically and evaluate the nature of HRM in order to develop a deeper understanding of employment relations. Contents: PART 1: THE HUMAN RESOURCE MANAGEMENT ARENA / The Nature of Human Resource Management / Strategic Human Resource Management / International Human Resource Management / PART 2: THE HUMAN RESOURCE MANAGEMENT CONTEXT / Global Capitalism and Context of HRM / Restructuring Work and Organizations / PART 3: HUMAN RESOURCE MANAGEMENT PRACTICES / Human Resource Planning / Recruitment and Selection / Performance Management and Appraisal / Learning and Human Resource Development / Reward Management / UnionManagement Relations / Employee Involvement and Relations / Employee Safety and Wellness / PART 4: THE EVALUATION CONTEXT / Evaluating Human Resource Management / Conclusion: Rebuilding Trust and Voice March 2007 Paperback

704pp £41.99

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

246x189mm 978-0-230-00174-9

ORGANIZATION STUDIES

The Theory and Practice of Change Management

Organization Studies

Work & Organizational Behaviour

3rd edition

Understanding the Workplace 2nd edition John Bratton, Professor of Sociology, Thompson Rivers University, Canada, Peter Sawchuk, Associate Professor, Department of Sociology & Equity Studies, University of Toronto, Canada, Carolyn Forshaw, Communications Consultant, Militza Callinan, Lecturer in Organisational Behaviour and Human Resource Management, Leeds University Business School, UK and Martin Corbett, Chartered Psychologist and Associate Professor of Industrial Relations and Organisational Behaviour, Warwick Business School, UK

‘A groundbreaking book that bridges the gap between mainstream OB texts and more critical sociological accounts of work.’ - Melissa Tyler, Loughborough University, UK This fully-updated core text for undergraduate and MBA students taking intro courses in organizational behaviour presents both psychological and sociological perspectives in a critical yet accessible way. The second edition includes a new chapter on organizational culture, many recent global examples, and excellent pedagogy/online support. Contents: PART I: WORK AND ORGANIZATIONAL BEHAVIOUR / Capitalism and Organizational Behaviour / The Social Nature of Work / Studying Work and Organizations / PART II: INDIVIDUALS AND WORK / Personality and Identity / Perception and Emotion / Learning and Innovation / Motivation at Work / Gender, Race, Disability and Class / PART III: GROUPS AND SOCIAL INTERACTION / Groups and Teams / PART IV: ORGANIZATIONAL CHANGE, PROCESSES AND PERFORMANCE / Organizational Design / Technology in Work Organizations / Organizational Culture / Leadership and Change / Communications / Decision Making and Ethics / Power, Politics and Conflict / Human Resource Management March 2010 60 photos Paperback

560pp

276x216mm

£40.99

978-0-230-23061-3

New

John Hayes, Professor of Management Studies, Leeds University Business School, UK

‘This book provides an excellent overview of the complex field of change management. Thoroughly recommended.’ - Katie Truss, Professor of Leadership, HRM and Organization, Kingston University, UK A core textbook for all modules in Change Management, John Hayes examines and applies all of the key theories of change to organizational settings. Diagnostic tools and immersive learning exercises enable students to identify change and experience various outcomes based on real-world scenarios. February 2010 496pp 246x189mm 128 colour tables and 25 figures Paperback £40.99 978-0-230-21069-1

Critical Concepts in Management and Organization Studies Key Terms and Concepts Peter Stokes, Professor of Sustainable Management, Chester Business School, University of Chester, UK

‘This book will give newcomers an insight into the language of critical management studies, as well as suggesting how to follow up on concepts. It will be equally useful to those of us who have been around for a time but have never cracked some of our colleagues’ codes.’ - David Sims, City University, UK Critical Concepts in Management and Organization Studies provides an accessible introduction to the key themes of critical management studies. An ideal companion for students studying critical management and organizations, it breaks down the complex language, concepts and philosophical underpinnings defining critical management studies. Contents: Introduction: How to Use this Book / Entries from A to Z / References / Index

Aesthetic Communication Ole Thyssen, Professor of Organizational Philosophy, Copenhagen Business School, Denmark

June 2011 Paperback

208pp £22.99

216x138mm 978-0-230-01974-4

Palgrave Critical Management Studies

This book deals with the organizational use of aesthetic means. Based on the idea that organizations are systems of communication, it is shown that consciously or not, organizations have always used aesthetic means to reinforce their communication. Contents: Organizational Aesthetics / The Organizational Image / The Organization’s Rhetoric / Organizational Narratives / Organizational Design / Organizational Advertising / Organizational Architecture December 2010 368pp 216x138mm 2 b/w tables and 22 b/w photographs Hardback £65.00 978-0-230-24592-1

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

ORGANIZATION STUDIES

The Emergence of Southern Multinationals Their Impact on Europe Edited by Louis Brennan, Associate Professor and Research Associate, Institute for International Integration Studies, Trinity College Dublin, Republic of Ireland

In today’s globalized world there is a need to investigate new trends in the global economy which impact on Europe. The emergence of these southern multinationals in Europe is one such phenomenon. This book explores the existing trends and trajectories of these companies, the evidence of their impact and their strategies and processes. Contents: INTRODUCTION / QUANTIFYING THE EMERGENCE OF SOUTHERN MULTINATIONALS / SOUTHERN MULTINATIONALS FROM A HOME COUNTRY PERSPECTIVE / SOUTHERN MULTINATIONALS FROM A HOST COUNTRY/REGION PERSPECTIVE / INNOVATIVE PERSPECTIVES ON SOUTHERN MULTINATIONALS / IMPLICATIONS FOR THEORY AND THEORY DEVELOPMENT / CONCLUSION A Full Table of Contents is Available at: www.palgrave.com December 2010 416pp Hardback £60.00

People-Centred Businesses

The Nonprofit Challenge

Co-operatives, Mutuals and the Idea of Membership

Integrating Ethics into the Purpose and Promise of Our Nation’s Charities

Johnston Birchall, Professor of Public and Social Policy, University of Stirling, UK

So what is a memberowned business? What does it look like? How can we distinguish it from an investor-owned business? The crucial distinction is between a business that is people-centred, and one that is money-centred. This book explores the growing number of companies which use this model and their wider significance in society. Contents: People-centred Businesses / Theorising the Rise and Fall of Member-owned Businesses / Consumerowned Retail Businesses / Consumer-owned Insurance Providers / Consumer Ownership of Housing / Consumer Ownership in Public Services and Utilities / Consumer/ Producer Owned Banks / Producer-owned and Employeeowned Businesses / The Peculiar History of ‘Memberowned’ Businesses in Developing Countries / The Idea of Membership November 2010 240pp 7 b/w tables Hardback £60.00

216x138mm 978-0-230-21718-8

216x138mm 978-0-230-23557-1

Organization Philosophy Gehlen, Foucault, Deleuze Tim Scott, Senior Lecturer in Organization, University of St Andrews, UK

Industrial Organizational Psychology Understanding the Workplace 3rd edition The third edition of this acclaimed text introduces students to the psychological factors active in the workplace, including the psychology of the workforce, employee health and well-being, organizational behavior, motivation, human resources, and various dynamics of work interaction.

March 2010 Hardback

September 2009 528pp Hardback £46.99

216x138mm 978-0-230-24722-2

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA

This book describes the challenges facing charities, explains how they must reassess their commitment, and pushes charities to be their best. It also examines how two sectors of society business and government - would benefit from a similar corrective journey. Contents: Ethics Start Here / PART I: THE SHIFTING PERCEPTIONS OF ALLIES AND REGULATORS / The Public’s View / Regulating and Scrutinizing Charities / PART II: HOW THE QUEST FOR MONEY AFFECTS NONPROFITS / Philanthropy is Big - But Does it have a Purpose? / The Perils of a Profit-Making Ethos in the Nonprofit World / PART III: PERCEPTIONS AND MONEY: THEIR FRAGILE COMPACT WITH GOOD DEEDS / Do Some Charities want too Much? / How Long Does the Dead Hand Live? / When Should Heads Roll? / PART IV: THE ETHICAL SECTOR / Four Concepts: The Backbone of Ethics at Nonprofits / Inside a Good Charity / The Voluntary Sector as the Ethical Sector November 2010 256pp Hardback £27.50

234x156mm 978-0-230-62392-7

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA, Waterstone’s, Gardners Books, Palgrave Connect Business & Management Collections

Paul Levy, University of Akron, USA

An affirmative post-structural philosophy of organisation inspired by Arnold Gehlen’s philosophical anthropology, Michel Foucault’s history of medicine and Gille Deleuze’s early philosophical works. This book offers a deep and detailed analysis of the problems faced and their solutions. 208pp £63.00

Doug White, Academic Director of the George H. Heyman, Jr. Centre for Philanthropy and Fundraising, New York University, USA

276x217mm 978-0-230-27960-5

Published by Worth Publishers

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

ORGANIZATION STUDIES

Managing Social Businesses

The Learning Layer

Mission, Governance, Strategy and Accountability

Building the Next Level of Intellect in Your Organization

Urs P. Jäger, Assistant Professor and Managing Director, University of St Gallen, Switzerland

Edited by Barbara Fryzel, Associate Professor, Jagiellonian University, Poland and Paul H. Dembinski, Director, Observatoire de la Finance, Geneva, Switzerland

Steven D. Flinn, founder and CEO of ManyWorlds, Inc.

Social businesses and non-profit organizations act at the interface of markets and civil societies. Their executives are challenged by issues of social mission and economic rationale. This book presents a new concept of social businesses and a framework for the mission and strategy-related decision making in this complex concept. October 2010 320pp 19 b/w tables and 15 figures Hardback £60.00

The Role of Large Enterprises in Democracy and Society

216x138mm 978-0-230-25254-7

The Management of Opera An International Comparative Study Philippe Agid, Consultant and Jean-Claude Tarondeau, Honorary Professor, Essec Business School, France

Presents the current and future issues facing opera houses and opera companies. Problems in different environments need different solutions. In particular, it opposes the American method of managing cultural institutions, preferring a European one where public support and funds plays a major role.

The author draws on his experience and expertise as a Senior Global Executive, CIO, Strategist, Scientist, and Inventor, to provide an in-depth look at the ‘learning layer’ a new business phenomenon that merges people and systems into a whole new operation and how it will transform the performance of any organization.

Contents: Preface / PART I: IMPERATIVE AND OPPORTUNITY / Introduction / Intellectual Capital Acceleration: The Competitive Imperative / PART II: THE LEARNING LAYER / Lessons from the Brain / The Architecture of Learning / The End of Autistic Systems! / Adaptive Recommendations / The Learning Layer Emerges / Social Networks and Knowledge Management Unite! / Processes that Learn / PART III: BUILDING LEARNING INTO THE FABRIC OF BUSINESS / The Fabric of Business / Learning and Value / Business Renewal and Innovation / A Fabric of a Different Nature / Learning Layer Application Tour / PART IV: BUILDING LEARNING INTO THE FABRIC OF YOUR BUSINESS / Implementing the Learning Layer / Conclusion August 2010 Hardback

208pp £25.00

Uses both political and democratic studies perspectives as well as economic, philosophical and managerial to provide a practical insight into the issues like the extensive economic power of large enterprises and changing balance of power between public and private sector, regulation and the governance of large private entities. July 2010 328pp 5 b/w tables and 4 figures Hardback £60.00

216x138mm 978-0-230-22918-1

ebook available from: Palgrave Connect Business & Management Collections

234x156mm 978-0-230-10301-6

Contents: Opera Houses: Order and Diversity / Programming: Risk and Commitment for the Future / Artistic and Technical Production / Audience and Diffusion / Architecture: Constraints or Opportunities? / Funding Opera Houses / Governance, Organization, Management / Tensions, Conflicts and Recent Crises / Achievements, Strategic Options and Perspectives October 2010 320pp 44 b/w tables and 18 figures Hardback £65.00

216x138mm 978-0-230-24726-0

ebook available from: Palgrave Connect Business & Management Collections

New

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

ORGANIZATION STUDIES

Culture and Climate in Health Care Organizations Edited by Jeffrey Braithwaite, Professor and Director, University of New South Wales,Australia, Paula Hyde, Senior lecturer in leadership and experiential learning, Manchester Business School, UK and Catherine Pope, Reader in Health Services Research, University of Southampton, UK

This book showcases international research on health care organizations. It presents diverse and multidisciplinary approaches to studying differing health care settings, in international context. These approaches range from in depth observation to questionnaire based measures, investigating a spectrum of health care professionals. November 2009 248pp 216x138mm 12 figures, 18 b/w tables and 1 table Hardback £63.00 978-0-230-58465-5

Organizational Behaviour in Health Care ebook available from: Palgrave Connect Business & Management Collections, Dawson ERA, ebooks.com, Ebook Library, Ebrary, Myilibrary, NetLibrary

Innovation, Profit and the Common Good in Higher Education The New Alchemy

2nd edition Sue Newell, Cammarata Professor of Management, Bentley College, USA and PT Professor of Information Management, Warwick Business School, UK, Maxine Robertson, Professor of Management, Queen Mary University of London, UK, Harry Scarbrough, Associate Dean for Research and Jacky Swan, Professor of Organizational Behaviour, both at Warwick Business School, UK

Thoroughly grounded in an extensive body of international research and analysis, Managing Knowledge Work and Innovation demonstrates that knowledge work depends primarily on the behaviours, attitudes and motivations of those who undertake and manage it and not simply on the implementation of information systems technology. June 2009 288pp 30 tables and 10 graphs Paperback £34.99

A Critical Approach 4th edition

John Harpur, National University of Ireland, Republic of Ireland

Exploring the current commercialization and innovation policies in higher education, this book examines the way it is being transformed to accommodate business methods. Contents: Author Preface / Series Editor Preface / Prolegomenon / Shopping in the Aula Maxima / Atlantic Mouse Becomes Celtic Tiger / Science and Universities: Shilling for a Living? / Firing up the New Alchemy – The Furnace of Innovation and Profit / Secrets – The Future of the Future University / References July 2010 4 b/w tables Hardback

320pp

216x138mm

£55.00

978-0-230-53787-3

Issues in Higher Education

Managing Knowledge Work and Innovation

Work Organisations

Paul Thompson, Professor of Organizational Analysis and Head, Department of HRM, University of Strathclyde, UK and David McHugh, Senior Lecturer, HRM and Leadership Division, Lancashire Business School, University of Central Lancashire, UK

Incorporating a wealth of empirical research, Work Organizations successfully tackles the problem of how to apply controlled theories to an expanding and diversifying market. This unique approach illuminates the ways in which managers employ organisational theories from a global, sociological perspective. June 2009 544pp 246x189mm 30 figures and 50 b/w tables Paperback £35.99 978-0-230-52222-0

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA

The Realities of Work 3rd edition Mike Noon, Professor of Human Resource Management, School of Business and Management, Queen Mary, University of London, UK and Paul Blyton, Professor of Industrial Relations and Industrial Sociology, Cardiff Business School, Cardiff University, UK

This book provides students with a critical and sociological approach to the examination of the experience of work, taking the perspective of the employee. The new edition is fully updated, including coverage of topical issues such as emotion work, skill change, work-life balance, representation and discrimination. November 2006 448pp Paperback £33.99

246x189mm 978-1-4039-9493-6

234x156mm 978-0-230-52201-5

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

ORGANIZATION STUDIES • MARKETING & SALES

Management and Organization

Competitive Supply Chains

A Critical Text 2nd edition

A Value-Based Management Perspective Stephen Linstead, Professor of Critical Management, Department of Management Studies, University of York, UK, Liz Fulop, Professor of Management and Head of Research, Griffith University, Australia and Simon Lilley, Professor of Information and Organisation, University of Leicester, UK

'An innovative and exciting guide to management and organization studies in the twenty-first century. It is at once critical and instructive, challenging and learned. Highly recommended.' - John Hassard, Manchester Business School and University of Cambridge, UK Ideal for advanced undergraduate students who want to challenge the preconceptions of the subject area. Case studies in each chapter encourage students to engage critically with the subject and the text has been thoroughly updated to incorporate cutting-edge research and redesigned with a new layout and pedagogy. Contents: Introduction / PART ONE: CORE CONCEPTS / Managing Knowledge and Learning / Gender and Management / Managing Culture / Managing Structure / Managing Sustainability / Power and Politics in Organisations / Organisational Control / Managing Ethically / PART TWO: MANAGEMENT PROCESSES / Managing Motivation / Leading and Managing / Managing Teams / Managing Conflict / Managing Change / Decision-Making in Organisations / Managing Strategically / Networks and Inter-organisational Relations / Conclusion / Managing in a Virtual World January 2009 Paperback

880pp £41.99

246x189mm 978-0-230-52221-3

Enver Yücesan, Professor of Operations Management, INSEAD, France

This book emphasizes three key messages; value, alignment and sustainability. The authors believe that SCM is a value enabler with strategic decisions in supply chain design. The text also argues that economic incentives should be designed to ensure the much needed alignment and supply chain design should be viewed as a dynamic process. July 2007 Hardback

152pp £63.00

216x138mm 978-0-230-51567-3

ebook available from: Palgrave Connect Business & Management Collections

The Why and How of Organisational Change François Dupuy, Chairman and CEP, Mercer Delta France

Steering change is a major issue for managers today. But how do we develop the ability to control it, and not just become a spectator to it? Following on from the success of his previous books, The Customer’s Victory and The Chemistry of Change, François Dupuy further develops his theories about the relationship between sharing knowledge and managing change. With a strong pedagogical format, new case studies and a helpful glossary, this is an invaluable guide both for managers having to deal with change implementation and for students and researchers of change management. 296pp £69.00

216x138mm 978-1-4039-3801-5

ebook available from: Palgrave Connect Business & Management Collections, Dawson ERA, Ebook Library, ebooks.com, Myilibrary, NetLibrary, Ebrary

New

Available as an ebook

Consumption Matters A Psychological Perspective Cathrine Jansson-Boyd, Lecturer, Anglia Ruskin University, UK

Can shopping make you happy? How do the things you consume mould your identity? Jansson-Boyd provides an engaging and lively introduction to consumer issues that encompasses shopping, the influence of the media, the environment and more. The book will interest any reader that has questioned how living in a consumer society affects human behaviour. Contents: Introduction / Young Consumers: Are they the Beauty and the Consumer Society the Beast? / Changing Our Identities by Changing Our Possessions / Consuming the Environment / Ethical Consumption / Mirror, Mirror / Consumption as a Means to Happiness / When Shopping Becomes a Burden August 2011 Paperback

160pp £14.99

216x138mm 978-0-230-20117-0

The Media Industries and their Markets

Sharing Knowledge

August 2004 Hardback

Marketing & SALES

Inspection copy available

Quantitative Analyses Edited by Patrick-Yves Badillo, Professor, Aix-Marseille University, France and Jean-Baptiste Lesourd, Professor, Université de la Méditerranée, France

This book looks at quantitative studies on media markets, examining economic environment, supply and concentration in the media, and demand. It presents the most recent econometric research on the media and their markets, and provides insights on media enterprises, such as, corporate strategy, marketing and advertizing. September 2010 248pp Hardback £65.00

216x138mm 978-0-230-27770-0

Published in association with the Applied Econometrics Association Applied Econometrics Association Series Series Editor: Orhan Güvenen

Web resource available

Comes with a CD/DVD

MARKETING & SALES

e-marketing

How Disruption Brought Order

Theory and Application

The Story of a Winning Strategy in the World of Advertising

Stephen Dann, Senior Lecturer in Marketing, Australian National University College of Business and Economics, Australia and Susan Dann, Deputy Head, School of Business, Australian Catholic University, Australia

‘It is an excellent book for marketers eager to learn how to operate and adapt in a constantly changing and technology-dominated marketplace where for the first time in modern history the initiative and the market power rest in the hands of the customer.’ - Efthymios Constantinides, University of Twente, The Netherlands Combining academic rigour and practical application, e-marketing brings together a theoretical framework from academic peer reviewed literature with contemporary developments in internet technology. Considering marketing theory and practice, the text demonstrates how conceptual frameworks can be applied to the e-marketing environment to develop a winning marketing strategy. Contents: PART 1: INTRODUCTION AND OVERVIEW/ E-marketing / Marketing and E-marketing in Context / PART 2: E-MARKETING FRAMEWORKS / Consumer Behaviour / Value Creation / Communication of Value / Delivering Value for Benefit / PART 3: E-MARKETING APPLICATIONS / Web 2.0 and Social Media Marketing / Community Online / Mobile Marketplace / Alternative Channels: E-marketing Beyond the Web / PART 4: STRATEGIC ISSUES IN E-MARKETING / Marketing Strategy / Planning for Emerging Markets /Implementation Issues for E-marketing / PART 5: FUTURE DIRECTIONS / Applications for Business and Nonbusiness / Law, Ethics and Society: the Social Impact of E-marketing / Projections and Predictions January 2011 Paperback

496pp £39.99

246x189mm 978-0-230-20396-9

Building Great Customer Experiences Revised edition

Jean-Marie Dru, President and Chief Executive Officer, TBWA Worldwide

‘Quite simply and without a shadow of a doubt the best book about advertising ever written. Jean-Marie Dru, the giant brain of our business of our time, divulges the trade secrets of Disruption in full. And the work is a treasure trove of brilliant examples and anecdotes - every page you turn is an inspiration and a joy.’ - Donald Gunn, Founder, The Gunn Report The story of how TBWA Worldwide became the top ad agency in the world thanks to their defining practice: Disruption. Global advertising icon JeanMarie Dru shares personal insights and anecdotes about his life in advertising as well as lessons learned, revealing how client campaigns including the Apple iPhone became such unqualified successes. Contents: PART I: THINKING DIFFERENTLY / The Method / (Or Why Our Way of Working Makes Our Agency a Different Kind of Company) / The Product / (Or Why Advertising Has to Change in a World of Interactive Dominance) / The Media / (Or Why Advertising is Entering an Era Without Barriers) / The Agency / (Or Why the Agency of the Future Will be a Cultural Laboratory) / PART II: ACTING DIFFERENTLY / Culture / (Or How a Company Culture Can Become its Key Competitive Asset) / Values / (Or How Company Values That Come at No Cost Have No Worth) / Skills / (Or How Our Company Has Nurtured Special Skills) / Principles / (Or How to Create a Culture That Fosters Principles That Go Against Convention) / PART III: BEHAVING DIFFERENTLY / The Advertising Man / (Or What Lee Clow Can Teach Others About Advertising) / The Brand / (Or Why Companies Should Think of Themselves as Brands) October 2010 256pp 15pp b/w photographs Paperback £9.99

246x189mm 978-0-230-60405-6

ebook available from: Ebook Library, NetLibrary, ebooks.com, Myilibrary, Dawson ERA, Waterstone’s, Ebrary, Gardners Books

Colin Shaw, Found and CEO and John Ivens, Founding Partner, both at Beyond Philosophy, and Formerly Head of Customer Experience Futures, BT

‘This book hits the strikezone of how marketers, and organizations overall, need to be thinking to win today. It’s a clear roadmap for building a high performance organization crystallized around the customer. Importantly, Shaw and Ivens recognize that emotions are at the core of all relationships - it’s no different with customers than our family and friends - and truly engaging and successful brands.’ - Barry Herstein, Chief Marketing Officer, Financial Times Group, New York, USA This is a paperback edition of the bestselling book by Colin Shaw and John Ivens about building and delivering great customer experiences. Many companies neglect the customer experience. The authors show that physical execution and emotional impact of customer experiences may ultimately determine customer satisfaction and loyalty and commercial success of companies and brands. With the use of compelling examples and cases the authors show that this is key for all companies and organizations. In this revised edition they show that the customer experience has now become central to the agenda for many companies and organizations. September 2004 240pp Paperback £23.00

234x156mm 978-1-4039-3949-4

ebook available from: Ebook Library, NetLibrary, ebooks.com, Myilibrary, Dawson ERA, Waterstone’s, Palgrave Connect Business & Management Collections, Ebrary, Gardners Books

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

MARKETING & SALES

Consumed

Persuasive Advertising

The King of Madison Avenue

Rethinking Business in the Era of Mindful Spending

Evidence-based Principles

David Ogilvy and the Making of Modern Advertising

Andrew Benett, co-CEO, Euro RSCG NY, Global Chief Strategy Officer of Euro RSCG Worldwide and Ann O’Reilly, both Strategic Planner and Editorial Director, Euro RSCG

Consumed is a forward-thinking look at how shoppers, and consumption, have changed, now and for the foreseeable future, and how businesses must rethink their strategies in order to thrive in this new economic landscape. Contents: Acknowledgments / Preface: All Maxed Out? / PART I: UNLEASHED: THE SHOPPER WITHIN / The Birth of Consumerism / Eating the World / Consumerism Hits the Wall / PART II: THE FOUR PARADIGMS OF THE MINDFUL SHOPPER / Embracing Substance / Rightsizing / Growing Up / Seeking Purposeful Pleasure / PART III: MARKETING TO THE NEW CONSUMER / Triggers for Change / Satisfying the Substance Shopper / Speaking the Language of Mindful Consumption / Beyond Consumption: What’s Next? / Appendix: Findings from Euro RSCG Worldwide’s The New Consumer Study July 2010 Hardback

256pp £19.99

234x156mm 978-0-230-10178-4

ebook available from: Waterstone’s

J. Scott Armstrong, Professor of Marketing, Wharton School, University of Pennsylvania, USA

'Professor Armstrong’s groundbreaking book is a must-read for anyone in the advertising business. All effective advertising starts with understanding consumers and what motivates them. This book provides a powerful and comprehensive compilation of those consumer truths. Buy this book. It’s marketing gold.’ - Linda Kaplan Thaler, CEO & Chief Creative Officer, The Kaplan Thaler Group, and Co-author, The Power of Nice and The Power of Small ‘This book is a remarkable exemplar of turning evidence into action.’ – Jeffrey Pfeffer, Professor, Stanford Graduate School of Business, USA and co-author, Hard Facts, Dangerous Half- Truths, and Total Nonsense: Profiting from EvidenceBased Management Written by a leading authority, this book is a comprehensive and definitive guide to advertising that incorporates a vast amount of research and expert opinion. It draws upon the evidence to establish principles that can be applied to achieve successful and effective advertising and evaluates all of the relevant attributes and aspects of this.

Kenneth Roman, formerly Chairman and CEO, Ogilvy & Mather

This biography traces Ogilvy’s remarkable life, from his short-lived college education and undercover work during World War II to his many successful years in New York advertising. He redefined the advertising world, inspiring countless people to devote their lives to it. The book includes a wealth of photos, recordings and archive papers. Contents: Author’s Note: Me and David / Introduction: The King of Madison Avenue / An Eccentric Celtic Mixture / ‘I Failed Every Exam’ / The Making of a Salesman / Who was Mather? / Lucre in America / The Farmer and the Spy / Big Idea / The Philosopher Kings / The True Church / The King in his Castle / Megamergers and Megalomaniacs / A Disease called Entertainment / The Burr of Singularity / Afterword: (More) Unpublished David Ogilvy / Source Notes / Bibliography / Acknowledgments / Index June 2010 304pp 8pp b/w photographs Paperback £11.99

234x156mm

978-0-230-10036-7

ebook available from: Ebook Library, Waterstone’s, NetLibrary, Myilibrary, Dawson ERA, ebooks.com, Ebrary, Gardners Books

Contents: Preface / Acknowledgements / Introduction / Types of Evidence / Conditions / Principles / Strategy / Information / Influence / Emotion / Exposure / General tactics / Resistance / Acceptance / Message / Attention / Media-specific tactics / Still Media / Motion Media / Creativity / Evaluating Advertisements / Conclusions / Appendices / Glossary / References / Author Index / Organization Index / Subject Index / List of Exhibits May 2010 400pp 234x156mm 21 b/w tables, 4 figures and 3 b/w illustrations Hardback £50.00 978-1-4039-1343-2

ebook available from: Waterstone’s, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA, Gardners Books

New

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

MARKETING & SALES

Beyond Hofstede

Mastering Fashion Marketing

Culture Frameworks for Global Marketing and Management

Tim Jackson, Principal Lecturer in Marketing, and David Shaw, Senior Lecturer in Marketing and Retailing, both at London College of Fashion, UK

Edited by Cheryl Nakata, Associate Professor, University of Illinois, USA

Hofstede introduced a culture paradigm that has been widely influential in international business. However, it’s relevance in light of culture’s increasing complexity due to globalization has been questioned. Alternative culture frameworks and perspectives are offered by leading scholars in global marketing and management. July 2009 Hardback

304pp £58.00

216x138mm 978-0-230-20239-9

This is the first book on the subject that combines contemporary marketing theory with analysis of operational marketing practice within the fashion industry. It contains the views of key practitioners and much original case study material from leading fashion organizations to provide unique insights into the reality of fashion marketing. December 2008 400pp Paperback £18.99

234x156mm 978-1-4039-1902-1

Palgrave Master Series

ebook available from: Palgrave Connect Business & Management Collections, NetLibrary, Ebrary, ebooks. com, Myilibrary, Dawson ERA, Ebook Library

Market Driven Management Ernest Dichter and Motivation Research New Perspectives on the Making of Post-war Consumer Culture Edited by Stefan Schwarzkopf, Lecturer in Business History and Marketing, Copenhagen Business School, Denmark and Rainer Gries, Professor of Communications, University of Vienna, Austria

The work of motivation and consumer researcher Ernest Dichter was a milestone in the psychological creation of the modern consumer. This collection contextualizes Ernest Dichter within twentiethcentury consumer culture and it charts the rise of psychological approaches to consumption in postwar Europe and North America. August 2010 312pp 13 b/w illustrations and 1 table Hardback £55.00

216x138mm

Strategic and Operational Marketing 2nd Edition Jean-Jacques Lambin, Professor of Market-Driven Management, Universita degli studi di Milano-Bicocca, Italy and Professor Emeritus, Universite Catholique de Louvain, Belgium, Ruben Chumpitaz, Associate Professor, IESEG, School of Management, University of Lille, France and Isabelle Schuiling, Associate Professor, School of Management, Universite Catholique de Louvain, Belgium

THE ADVERTISING AGE

Brand Media Strategy Integrated Communications Planning in the Digital Era Antony Young, CEO, Optimedia International Inc. and Analyst and Writer, Advertising Age

Today’s sophisticated media landscape offers more tools and platforms, for the savvy marketer than ever before. Media and brand expert Antony Young explores how today’s most innovative marketers are meeting the challenge by employing the latest media tools in ways never before seen to grow their brands, and getting unprecedented results. Contents: Brand Media Strategy Explained / The New Rules of Engagement / Outcomes, Not Outputs / Why Coke and Pepsi Can’t Have the Same Media Strategy / Why Consumer Funnels are Back in Style / Dashboards and Ten Other Ways of Measuring Marketing Effectiveness / I Want My Subservient Chicken / 1+1=3. Creating Wider Consumer Conversations in Media / Bringing Everything under One Roof / Execution is the X-Factor / Brand Case Studies – Evaluating the Best of the Best / Getting it Done - the Right Steps to Succeed February 2011 Hardback

256pp £20.00

234x156mm 978-0-230-10474-7

Taking a market orientation approach, MarketDriven Management challenges the ‘functional’ role of marketing departments. The author enlarges the market definition to embrace all the key market players, and examines marketing strategy, demonstrating how strategic decisions can be implemented at the operational level. April 2007 Hardback Paperback

516pp £75.00 £39.99

246x189mm 978-1-4039-9853-8 978-1-4039-9852-1

978-0-230-53799-6

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

MARKETING & SALES • BRANDING

The Idea Writers Teressa Iezzi, Editor, AdAge’s Creativity Magazine

The Idea Writers guides both new and experienced copywriters through the process of creating compelling messages that sell. It shows readers what it’s like to work in the fastpaced world of an agency while providing practical advice plus details on creating awardwinning multimedia ad campaigns.

Contents: Acknowledgments / The Creativity Age / Bernbach to the Future / The Storytellers / Digital Is Not a Channel / How to Not Write Advertising / Life in Adland / Bringing Ideas to Life / It’s Just Getting Good / APPENDIX And Now a Few Words from Lee Clow / APPENDIX And Now a Few Words from Jeff Goodby / Notes / Index December 2010 224pp Paperback £12.99

Brand Champions

Branding

Copywriting in a New Media and Marketing Era

234x156mm 978-0-230-61388-1

How Superheroes bring Brands to Life

Brand Resilience Managing Risk and Recovery in a High-Speed World Jonathan R. Copulsky, CMO, Deloitte Consulting’s Strategy and Operations Practice, USA

‘Be afraid. Be very afraid. Brands are now so valuable that damage to them can mean millions or billions in lost profits, while threatening the very foundation of a business - its customer loyalty. Luckily, history gives us good models for defense against such threats, and Copulsky does an outstanding job of showing how brand stewards can apply these models to keep their brands safe. A must-read for everyone who cares about the future of their company.’ - Marty Neumeier As the recent Toyota and Tiger Woods scandals illustrate, brand reputation is more precarious than ever before. Information is globally accessible and even the most venerable brands are not safe. Here, veteran marketing executive Jonathan Copulsky shows companies and individuals how to play brand-defense in the twenty-first century. Contents: Acknowledgments / Foreword by Marty Neumeier / Introduction: It’s What You Do Next That Counts / PART ONE: WHY YOUR BRAND IS MORE AT RISK THAN YOU THINK IN A HIGH-SPEED WORLD / A Brand New Day: Valuable Brands, Fragile Brands / Marketing as Warfare: The New Insurgency / PART TWO: SEVEN STEPS FOR MANAGING BRAND RISK AND RECOVERY / Step One, Part One: Assess Brand Risks—The Enemy Within /Step One, Part Two: Assess Brand Risks—Beyond Your Borders /Step Two: Galvanize Your Brand Troops / Step Three: Deploy Your Brand Risk Early Warning Systems / Step Four: Repel the Attacks on Your Brand / Step Five: Learn and Adapt Your Brand Defenses / Step Six: Measure and Track Brand Resilience / Step Seven: Generate Popular Support for Your Brand Resilience Campaign / PART THREE: A GLANCE AHEAD / Looking Backward, Looking Forward / Further Reading / Notes / Index June 2011 20 b/w photos Hardback

New

Available as an ebook

256pp

234x156mm

£17.99

978-0-230-11138-7

Inspection copy available

Ian P. Buckingham, Partner and C-founder, Bring Yourself 2 Work

'Buckingham is one of the few business writers to span the territories of HR as well as the more external facing disciplines like Advertising and Marketing, consistently arguing the case for a joined-up approach to brand management. His style is always provocative but enjoyable and ultimately thought provoking in a Handyesque way...We’ve made very effective use of his thinking and methods throughout our network of global offices.' - J. Sanderson, Senior Brand Manager, International HealthCare Company 'Insightful...finally a book that exposes the real brand champions within our organizations and deftly guides managers on how to nurture and challenge those employees. With case studies to illustrate, Buckingham uncovers what is needed to create a committed culture of empowered and engaged employees ready to achieve a higher level of performance. As with his last book, this is a must read for any manager.' - Maryanna Kontaratos, international HR, employee engagement and brand specialist A case-study based guide which showcases the individuals within organizations who nurture and sustain brands and bring them to life through their everyday performance. Critical enough to remain credible yet overwhelmingly positive, it is a charismatic illustration of how to achieve true brand engagement. Contents: List of Tables and Figures / What’s a Champion Brand? / What’s Employee Engagement? / Brand Superheroes Uncovered / Equipping Brand Champions / Reinforcing a Brand Champion Culture / Closing thoughts / Acknowledgements / Bibliography / Index January 2011 224pp 234x156mm 2 b/w tables, 29 figures and 8 b/w photos Hardback £26.00 978-0-230-22032-4

Web resource available

Comes with a CD/DVD

BRANDING

City Branding

Good for Business

Personal Brands

Theory and Cases

The Rise of the Conscious Corporation

Manage Your Life with Talent and Turn it into a Unique Experience

Keith Dinnie, Associate Professor of Business, Temple University, Japan

'A fascinating glimpse into the multidisciplinary world of branding theory and practice applied to urban environments. This book sets a major benchmark in the development of branding as a field of knowledge and will inform urban management research agendas and policy making worldwide in this new millennium.’ - Andres Coca-Stefaniak, Editor-inChief, Journal of Town and City Management The practice of city branding is being adopted by increasing numbers of city authorities around the world and it is having a direct impact on public and private sector practice. The author captures this emerging phenomenon in a way that blends a solid theoretical and conceptual underpinning together with relevant real life cases. December 2010 272pp 234x156mm 2 b/w photographs, 9 figures and 2 b/w tables Hardback £26.00 978-0-230-24185-5

ebook available from: Palgrave Connect Business & Management Collections, Gardners Books

Andrew Benett, co-CEO, Marketing Communications Agency Euro RSCG NY and Global Chief Strategy Officer, Ann O'Reilly, Content Director, both at Euro RSCG's Knowledge Exchange, Cavas Gobhai, Business Consultant and formerly CEO, Synectics and Greg Welch, Global Leader, Consumer Goods and Services Practice, Spencer Stuart

‘In the emerging world of extreme transparency, customers and employees will trust companies that are truly making a difference in their lives. Being good will trump looking good. This book clearly outlines winning brand values and the behaviours that lead to that most precious bond: trust.’ - Stephen Quinn, Executive Vice President and Chief Marketing Officer, Wal-Mart In this timely book, two top branding experts team up with a highly regarded specialist in corporate culture and a leading global search consultant to illustrate just how the most dynamic and promising companies of today are charting a new path for the corporate brand of tomorrow. December 2010 256pp Paperback £12.99

234x156mm 978-0-230-10345-0

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s, Gardners Books

Roberto Álvarez del Blanco, CEO, Marketlink & Partners, S.L Foreword by D.A. Aaker, University of California, Berkeley, USA

The personal brand, like commercial brands, can become a means of affirming identity, highlighting ability and establishing reputation. Successful, stand-out people build their personal brand and make it count in their professional and personal lives. This book shows how to build and manage your personal brand. Contents: Foreword; D.A. Aaker / Introduction / Acknowledgements / Brand Yourself, or be Branded— Imagining Life, Identity and Relationships / Finding the Best Fit and the Best Relationships—Anthropology and Needs / First Steps—Talent, Mission and Courage / If it Works for Me…—Narcissism, Authenticity and Values / It’s the Difference, Stupid - Relevance, Energy and Differentiation / Dress for Success, Get on the Stage and Perform…—Reputation, Image and Positioning / Give Yourself that Personal Touch - Creativity, Aesthetics and Optimism / Give me a Lever Long Enough and I Shall Move the World—Leadership, Influence and Power / Reach for the Stars…—Architecture and Good Governance for Your Personal Brand / Design and Live Your Personal Brand with Passion—Setting an Agenda for Your Action Plan October 2010 34 figures Hardback

240pp

234x156mm

£26.00

978-0-230-25263-9

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

BRANDING

The Economy of Brands Jan Lindemann, Brand Management Consultant

The Global Brand

Places

How to Create and Develop Lasting Brand Value in the World Market

Identity, Image and Reputation

In many businesses brands account for the majority of shareholder value. It is crucial to understand how the economy of brands works and can be exploited to create sustainable value. The purpose of this book is to develop and enhance the understanding of the brand as an economic asset, to make better business and investment decisions. Contents: Introduction / What Is A Brand? / The Value Of Brands / Assessing the Value Of Brands / Brands On The Balance Sheet / Brand Securitisation / Brand Value In Mergers& Acquisitions / Brand Licensing / The Brand Value Chain / Return On Brand Investment (ROBI) / Brands and The Stock Market / Managing Brand Value / Conclusion / Bibliography May 2010 200pp 5 b/w tables and 6 figures Hardback £26.00

‘In this direct and detailed book, branding expert Hollis examines how successful enterprises balance the challenges of expanding globally while creating effective local appeal... marketing pros are sure to find it insightful, informative and a tremendous resource.’ - Publisher’s Weekly

March 2010 Paperback

272pp £11.99

246x189mm 978-0-230-62056-8

ebook available from: Waterstone’s, Dawson ERA, ebooks.com, Ebook Library, Ebrary, Myilibrary, NetLibrary, Gardners Books

234x156mm 978-0-230-23250-1

ebook available from: Waterstone’s, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA, Gardners Books

How to Brand Nations, Cities and Destinations A Planning Book for Place Branding

Integrated Brand Marketing and Measuring Returns

Teemu Moilanen, Chairman of the Board and Principal Lecturer of the first and largest Master level programme of Hospitality Management in Finland, HAAGA-HELIA University of Applied Sciences, Finland and Seppo Rainsto, Chairman, Meritleader Int.

Edited by Philip J. Kitchen, Professor of Strategic Marketing, Brock University, Canada

A successful marketing manager needs to be able to use different media channels to reach specific audiences, and know through campaign research and evaluation, how the component parts of integrated brand marketing are working. This book explores this criteria. July 2010 200pp 58 figures and 6 tables Hardback £60.00

216x138mm 978-0-230-57734-3

ebook available from: Palgrave Connect Business & Management Collections

New

Simon Anholt, Parliamentarian, the European Cultural Parliament

Nigel Hollis, Chief Global Analyst, Millward Brown

Place branding is happening. A new field of practice and study is in existence and whatever we choose to call it there can no longer be any doubt that it is with us. This collection of intuitive and well-reserached articles examines how places and regions see themselves, and how they reflect this in their branding. Contents: Introduction / Some Important Distinctions in Place Branding / Nation Brand as Context and Reputation / Is Place Branding a Capitalist Tool? / Why Brand? Some Practical Considerations for Nation Branding / When Place Images Change / Public Diplomacy and Place Branding: Where’s the Link? / ‘Brand Europe’ – Where Next? / Public Sector, Private Sector / Place Branding: Is it marketing, or isn’t it? / More on Brands / ‘Nation Branding’ in Asia / Place Branding: Cause or Effect? / Should Place Brands be Simple? November 2009 184pp 3 b/w tables and 1 figure Hardback £27.00

234x156mm 978-0-230-23977-7

ebook available from: Waterstone’s, Palgrave Connect Business & Management Collections, Dawson ERA, ebooks.com, Ebook Library, Ebrary, Myilibrary, NetLibrary, Gardners Books

Usually, a country brand is not focused, resulting in unsuccessful place branding. It is possible to successfully raise your national identity to the level of an attractive brand. Building a country brand is an investment, with strong positive returns. This book will guide you along the path to building a successful brand. December 2008 216pp Hardback £28.00

234x156mm 978-0-230-22092-8

ebook available from: Palgrave Connect Business & Management Collections, Ebook Library, Waterstone’s, NetLibrary, Myilibrary, Dawson ERA, ebooks.com, Ebrary, Gardners Books

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

BRANDING • RETAILING

The DNA of Customer Experience How Emotions Drive Value Colin Shaw, Founder and CEO, Beyond Philosophy

‘Once again Colin Shaw shows us the future. As with Building Great Customer Experiences and Revolutionize your Customer Experience, The DNA of the Customer Experience develops and grows our knowledge of Customer Experience Management further and at the same time introduces a practical and revolutionary technique to get value from it.’ - Simon Fox, Chief Executive. HMV Group Plc. As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than eighteen months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns. May 2007 Hardback

192pp £31.00

234x156mm 978-0-230-50000-6

ebook available from: Ebook Library, NetLibrary, ebooks.com, Myilibrary, Dawson ERA, Waterstone’s, Palgrave Connect Business & Management Collections, Ebrary, Gardners Books

Sales Management

Retailing

Multinational Retailers and Consumers in China

A Multinational Perspective Paolo Guenzi, Director of Sales Management Courses and Associate Professor of Corporate Economics and Management, Bocconi University, Italy and Susi Geiger, Senior Lecturer, Quinn School of Business, University College Dublin, Republic of Ireland

Transferring Organizational Practices from the United Kingdom and Japan Jos Gamble, Reader in Asia Pacific Business, Royal Holloway, University of London, UK

This book investigates the transfer of parent country organizational practices by the retailers to their Chinese subsidiaries, providing insights into employment relations in multinational retail firms and changing labourmanagement systems in China, as well as their impact on consumer culture. Contents: List of Tables / List of Images / Preface / Acknowledgements / Notes on the Contributors / Introduction / China’s Retail Sector in Context / Transferring Human Resource Practices from the United Kingdom to China; with Q.Huang / Shopfloor Perceptions of Employment Practices at UK-Store in China / Transferring Organizational Practices: A Diachronic Perspective from China / Transferring Organizational Practices and the Dynamics of Hybridization: Japanese Retail Multinationals in China / Multinational Retailers in China: Proliferating ‘MCJobs’ or Developing Skills? / One Store, Two Employment Systems: Core, Periphery and Flexibility in China’s Retail Sector; with Q.Huang / The Rhetoric of the Consumer and Customer Control in China / Concluding Comments July 2011 240pp 216x138mm 23 b/w tables and 11 b/w photos Hardback £55.00 978-0-230-54552-6

Consumption and Public Life Series Editor: Frank Trentmann and Richard Wilk

Sales Management offers a global perspective on the opportunities and issues facing today's sales managers. Current textbooks have failed to move beyond the US context; Sales Management provides unique access to European and international experts, with globally relevant case studies. Contents: Sales Management in the 21st Century / PART ONE: FORMULATION OF THE SALES PROGRAM: DEFINING SALES STRATEGIES AND SALES FORCE CULTURE / Managing Change in the Sales Force / Integrating Sales and Marketing / Designing and Implementing a Key Account Management Strategy / Delegation of Pricing Authority to Sales People / Customer Relationship Management System Implementation in Sales Organizations / Ethics in Personal Selling and Sales Management / PART TWO: FORMULATION OF THE SALES PROGRAM: DEFINING SALES FORCE INVESTMENT AND STRUCTURE / Sales Planning and Forecasting / Sales Force Organization and Territory Design / Sizing the Sales Force / International Selling / PART THREE: IMPLEMENTATION OF THE SALES PROGRAM: CREATING AND DEVELOPING COMPETENCIES / Sales Force Recruitment and Selection / Sales Force Training / PART FOUR: IMPLEMENTATION OF THE SALES PROGRAM: DIRECTING EFFORTS / Team Leadership and Coaching / Sales Control Systems / Sales Force Motivation / Sales Force Compensation / PART FIVE: SALES PEOPLE’S RESPONSES / Salespeople’s Self-Management: Salespeople’s Knowledge, Emotions and Behaviours / PART SIX: EVALUATION OF THE SALES FORCE / Sales Force Performance and Evaluation January 2011 Paperback £36.99

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

520pp 246x189 mm 978-0-230-24595-1

BRANDING

The New Rules of Retail

Books By Uché Okonkwo

Competing in the World’s Toughest Marketplace Robin Lewis, Founder, Vantage Marketplace and Formerly, Vice President and Executive Editor, Women’s Wear Daily and Michael Dart, Head of Private Equity and Strategy, Kurt Salmon Associates

‘The New Rules of Retail is powerful and thought provoking...great insight into our business and perceptiveness regarding its challenges...’ - Michael Gould, Chairman and CEO, Bloomingdales ‘...a thoughtful analysis...’ - The Financial Times The authors provide a unique and essential view of the future of the retail industry, arguing that a new business model is necessary in these new times, one based on: Preemptive, precise and perpetual distribution; A neurological customer connection; and total control of the value chain. Contents: PROLOGUE: ‘Tsunami’ / Introduction: The Story / PART I: DEFINING THE THREE WAVES OF RETAILING / Wave I: Understanding Producer Power / Wave II: Learning about ‘Demand Creation’ in a Marketing-Driven Economy / Wave III: The Final Shift to Total Consumer Power / Wave III: The Transformation / PART II: THE NEW BUSINESS MODEL / Making the Mind Connection: Neurological Connectivity / Redefining the Rules of Engagement: Preemptive Distribution / The Importance of Value Chain Control: The ‘Bottom-Line’ Winners / What It All Means: Control, Collaboration, Collapse and the Chinese / PART III: THE MASTERS / The ‘Master’ Model: The Apparel Retail Specialty Sector / Ideas from the Masters: Wholesalers, Retailers or Brand Managers? / VF Corporation / The North Face / Best Buy / Gilt Groupe / HSN / Apple / Zappos / The Turnaround Artists: Masters Returning? / The Gap / Starbucks / Lessons From Sears: Success to Struggle / ACKNOWLEDGMENTS December 2010 256pp Hardback £16.99

234x156mm 978-0-230-10572-0

New

Luxury Fashion Branding

Luxury Online Styles, Systems, Strategies Uché Okonkwo, Director and Co-Founder, Luxe E.t.c

Trends, Tactics, Techniques Uché Okonkwo, Director and Co-Founder, Luxe E.t.c

‘Insightful and thoughtprovoking - this is an indispensable guide to those looking to understand the modern luxury industry’ Mark Dunhill, CEO, Fabergé ‘Luxury Fashion Branding demonstrates that fashion is not just about flounces and flash, but has a true business edge that cannot be given short drift.’ Yaffa Assouline, Editor-in-chief, LuxuryCulture.Com / Assouline Media ‘This is a pioneering exposé on a dynamic area of human endeavour –luxury goods-, focusing on it as a business.’ - Wladimir Sachs, Associate Dean, Research, ESC Rennes School of Business, France ‘This book is not just an excellent resource for the established luxury world, but an essential read for luxury players of the emerging markets who wish to compete on the international level’ - Lieran Stubbings, Director, Global Luxury Forum This groundbreaking fashion branding and management text brings an analytical business dimension to the marketing and corporate techniques of the luxury fashion goods industry. It will make engaging reading for anyone who wishes to learn about the captivating business of turning functional products into objects of desire. May 2007 Hardback

352pp £31.00

‘Luxury Online provides invaluable insights to help all those looking to unlock the massive potential of the internet and new technologies as a means of enhancing the luxury experience. I intend to keep the book close to me for a long time and I counsel you to do the same.’ - Mark Dunhill, CEO, Fabergé ‘If you are involved in the luxury business, you need this book.’ - Nathalie Rykiel, CEO, Sonia Rykiel This book focuses on the analysis of the online strategy and development of the luxury industry, tracing the evolution of the Internet from a means of communication to a trade and distribution channel. The author provides a comprehensive evaluation and a critical assessment of the tactics required for the management of luxury brands online. February 2010 384pp 221 colour photographs Hardback £32.00

234x156mm 978-0-230-55536-5

ebook available from: Waterstone’s, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA, Gardners Books

234x156mm 978-0-230-52167-4

ebook available from: Waterstone’s, Palgrave Connect Business & Management Collections, Ebook Library, Dawson ERA, ebooks.com, Myilibrary, NetLibrary, Gardners Books

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

BRANDING • INTERNATIONAL BUSINESS

Mastering Fashion Buying & Merchandising Management Tim Jackson, Principal Lecturer in Marketing, and David Shaw, Senior Lecturer in Marketing and Retailing, both at London College of Fashion, UK

The first academic textbook covering European retail fashion buying and merchandizing. It provides a unique insight into best practice across the fashion industry. Covering design, marketing, sourcing, negotiation, range planning, supply chain and stock management, it clearly integrates current operational practice with theory. This, combined with a thorough explanation of careers, makes it a key text as it provides an important reference source for existing practitioners, as well as being vital for students, new entrants and those seeking a career change into buying and merchandizing. Contents: Introduction / Role of Buying and Garment Technologist / Role of Merchandising / Design / Market Planning for Fashion Retailers / Buying and Law / Merchandise Planning / Sourcing and Supply Chain Management / Stock Management and Distribution / Retail Formats and Visual Merchandising / Future Trends in Modern Buying and Merchandising / Glossary November 2000 216pp Paperback £18.99

Palgrave Master Series

234x156mm 978-0-333-80165-9

International Business

The Global Business Environment

International Business Challenges in a Changing World Janet Morrison, formerly Senior Lecturer and Programme Leader for Undergraduate International Business Degrees, University of Sunderland Business School, UK

Meeting the Challenges 3rd edition Janet Morrison, formerly Senior Lecturer and Programme Leader for Undergraduate International Business Degrees, University of Sunderland Business School, UK

‘Morrison’s text grows from strength to strength. The text will be ideal for students at an undergraduate level, as well as postgraduate courses such as MBA programmes.’ - Alfred Oehlers, Auckland University of Technology, New Zealand Offering an accessible and engaging introduction to the business environment this new edition of Janet Morrison’s highly successful textbook explores the economic, political, social, legal, cultural and technological dimensions that affect businesses. Includes new coverage of emerging economies and the 2008 economic crisis. Contents: Introduction / PART I: THE BUSINESS IN THE GLOBAL ENVIRONMENT / Introduction to the Business Enterprise / Globalisation and the Business Environment / PART II: ECONOMIES AND MARKETS / National Economies in the Global Environment / International Trade and Global Competition / Strategies for Globalisation / PART III: SOCIETIES IN THE INTERNATIONAL ENVIRONMENT / Cultural and Social Environments / Political Environments / Legal Environments / PART IV: GLOBAL ISSUES AND BUSINESS / Financial Markets / Technology and Innovation / Ecology and Climate Change / Ethics and Corporate Social Responsibility / Conclusions: Globalisation Revisited April 2011 532pp Paperback £39.99

246x189mm 978-0-230-21025-7

'[This] text will serve as a superb core textbook for undergraduates or as the perfect primer at post-graduate level. The well-placed country focus boxes, case studies and supplemental materials are crafted for developing further critical understanding at a variety of levels. This is a beautifully wrtten, comrpehensive expedition into the complex subject of international business.' - Jennifer Lane Lee, University of Liverpool, UK ‘International business is a complex field and hard to grasp. This book gives an excellent overview and is a ‘must-read’ for every student in the subject.’ - Henk W. Volberda, Rotterdam School of Management, The Netherlands Contents: PART I: THE INTERNATIONAL DIMENSION AND THE ORGANIZATION / Introduction: The Business Enterprise in the International Environment / Perspectives on Globalization / PART II: THE ENVIRONMENT OF INTERNATIONAL BUSINESS / The Economic Environment / The Cultural Environment / The Political and Legal Environment / PART III: COMPETING IN THE GLOBAL MARKETPLACE / International and Regional Trade / Organizational and Strategic Change / Marketing / PART IV: MANAGING IN THE GLOBAL ENVIRONMENT / HRM / Supply Chains / Finance and Accounting / Innovation / PART V: GLOBAL ISSUES AND INTERNATIONAL BUSINESS / Ecological Challenges for Business and Society / Corporate / Social Responsibility Global Governance November 2008 680pp Paperback £41.99

276x216mm 978-1-4039-4563-1

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

INTERNATIONAL BUSINESS

Indian Multinationals

Business for the 21st Century

The Dynamics of Explosive Growth in a Developing Country Context

Towards Simplicity and Integration

Amar K.J.R. Nayak, Associate Professor, Xavier Institute of Management, India

Indian firms have grown explosively over the last two decades since India adopted wholesale neo-liberal policies in 1991. Nayak attributes the expansion of these Indian firms and their multinational businesses to the owners’ ability to manoeuvre and mould key agents in the external environment rather than to the internal management of the firm. Contents: Introduction / Logic and Conditions for Firm Growth / Globalization: Asymmetry Perpetuation and Growth / Growth of Indian Multinationals / A.V. Birla Group / Tata Sons / Reliance Industries / Asymmetries of Growth and Sustainability August 2011 288pp 216x138mm 74 b/w tables, 14 charts and 4 figures Hardback £65.00 978-0-230-29860-6

François Dupuy, Chairman and CEP, Mercer Delta France

Using eighteen new cases this book shows that in the past companies did not manage labour or customers as long as they did not need to. Tougher competition has forced them to recover control using more processes and reporting systems. But the result has been the opposite: the more they rule, the more they lose control. Contents: Business in the 21st Century: Towards Simplicity and Trust / Introduction / Speaking the Language of Ideology / How Companies Lost Their Grip: ‘Managerial Sloth’ and its consequences / Employment and Work: Two sides of the same coin / When Fact is Stranger than Fiction / Temporary Workers, An Adjustment Variable / How Companies Lost Their Grip / Front-line Managers have been Sacrificed on the Altar of Intermediate Bureaucracies / Can We Do Things Differently? / Conclusion / The Vicious Circle of Work and Employment / Some Keys to the New Organisations May 2011 Hardback

The Business of Space

216pp £60.00

216x138mm 978-0-230-29263-5

The Next Frontier of International Competition Louis Brennan, Associate Professor and Research Associate, Institute for International Integration Studies and Alessandra Vecchi, Institute for International Integration Studies, Trinity College Dublin, Republic of Ireland

234x156mm

Maureen Guirdham, formerly Director, MBA Programme, City University, and Head, School of Business, Westminister University, UK

‘This book is a valuable resource for students on an undergraduate or postgraduate business or management degree programme which includes the study of culture and communication in the context of work and/or intercultural communication in the workplace. The up-to-date, real world examples included throughout the book, together with the questions and exercises at the end of each chapter, make the book an appropriate course book for all levels of study at university.’ - Claire Richardson, Aston Business School, UK Examines intercultural communication in the workplace. Firmly grounded in theory, it offers practical suggestions on how people can develop cultural awareness and communication skills to enable greater understanding and appreciation of those from different backgrounds. Fully updated with the latest research, this makes an ideal core text.

May 2011 416pp 246x189mm 13 b/w tables and 25 b/w line drawings Paperback £36.99 978-0-230-28369-5

978-0-230-23173-3

New

3rd edition

Contents: Communicating and Diversity at Work / List of Tables and Figures / Preface / Acknowledgements / PART I: CULTURE AND COMMUNICATION AT WORK / Introduction / Cultural Differences at Work / Culture and Communication / How Culture Affects Behaviour / PART II: INTERCULTURAL COMMUNICATION AT WORK / Barriers to Intercultural Communication / Communicating Interculturally / PART III: EXTENSIONS AND APPLICATIONS / Skills for Working Abroad / Culture, Communication and Work Activities / International Intercultural Communication / Appendix: Scoring and Interpretation of Questionnaires / Glossary / Further Reading / Index

This book looks at the space industry from a business perspective, with a focus on international competition. The space industry traces its origins to the middle of last century as a government/ military domain and the author now looks at the ongoing evolution of space exploration and travel, and projects the future of the industry. June 2011 256pp 11 b/w tables and 48 figures Hardback £26.00

Communicating Across Cultures at Work

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

INTERNATIONAL BUSINESS

Managing Cross-Cultural Communication Principles and Practice

Fighting Poverty Together

Sport as a Business

Rethinking Strategies for Business, Governments, and Civil Society to Reduce Poverty

International, Professional and Commercial Aspects

‘[T]his book represents a fresh and engaging approach to its subject and as such deserves to be one of the first ports of call for any student of international business who wishes to come to grips with the crosscultural dimension of business.’ - David Head, Dean, Faculty of Business and Law, University of Lincoln, UK Accessible and lively introduction to the management of cross-cultural communication for undergraduate and postgraduate business students. Drawing on the latest research and incorporating the author’s own extensive experience of working in different cultural settings, it addresses the core theory and practice. An essential course companion. Contents: PREFACE / PART I: PRINCIPLES / What is Culture? / Cultural Values in Business and Society / Language Matters / Nonverbal Aspects of Cross-Cultural Communication / Prejudice and Stereotypes / PART II: PRACTICE / Expatriate Performance / Cross-Cultural Adjustment / Developing Cross-cultural Skills / Communicating Across Cultural Distance / Managing and Working in Multicultural Teams / Cross-cultural Meetings and Negotiations / Cross-cultural Interviews and Selection April 2011 Paperback

392pp £32.99

Edited by Harald Dolles, Professor of Management and International Business, German Graduate School of Management and Law, Germany and Sten Söderman, Professor of International Business, School of Business, Stockholm University, Sweden

Aneel Karnani, Associate Professor of Strategy,Ross School of Business, University of Michigan, USA

Barry Maude, formerly Senior Lecturer, University of Staffordshire, UK

In this hard-hitting polemical Karnani demonstrates what is wrong with today’s approaches to reducing poverty. He proposes an eclectic approach to poverty reduction that emphasizes the need for business, government and civil society to partner together to create employment opportunities for the poor. Contents: Fighting Poverty / PART I: FAILURE OF THE LIBERTARIAN APPROACH / Microcredit Misses its Mark / Mirage at the Base of the Pyramid / Romanticizing the Poor / PART II: FIGHTING POVERTY / Selling Beneficial Goods to the Poor / Employment is the Solution / More Government, Please / Social Entrepreneurship: Beyond the Hype May 2011 Hardback

304pp £26.00

234x156mm 978-0-230-10587-4

Sport has a number of distinctive characteristics which impact on the extent of its globalization. This book seeks to gain a deeper understanding of the unique development in sports, its governance, its logic of co-creation of value and the advancement of the industry towards internationalization, professionalisation and commercialization Contents: INTRODUCTION / PART I: SPORT CONSUMERS PERSPECTIVE / PART II: SPORT EVENTS AND SPORT FACILITIES / PART III: SPORT ORGANIZATIONS AND GOVERNANCE A Full Table of Contents is Available at: www.palgrave.com May 2011 288pp 34 b/w tables, 11 figures Hardback £65.00

216x138mm 978-0-230-24925-7

234x156mm 978-0-230-24953-0

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

INTERNATIONAL BUSINESS

Firm-Level Internationalization, Regionalism and Globalization

Leading Smart Transformation A Roadmap for World Class Government

Edited by Elaine Hutson, Lecturer, University College Dublin, Republic of Ireland, Rudolf Sinkovics, Professor of International Business, Manchester Business School, UK and Jenny Berrill, Lecturer, Trinity College Dublin , Republic of Ireland

The current international business environment is characterized by two contradictory but at times mutually supplementary trends. Regionalization is part of the process of globalization, but it can also be a counter force to globalization as stakeholders act to protect their perceived interests. This book expands the debate on this interesting topic March 2011 480pp 58 b/w tables and 21 figures Hardback £60.00

234x156mm 978-0-230-28997-0

Published in association with the UK and Ireland Chapter of the Academy of International Business Academy of International Business (UKI)

21st-Century Japanese Management New Systems, Lasting Values James C. Abegglen, Chairman, Asia Advisory Service K. K., Japan

Japan’s economy and businesses are entering this century with new management systems but their values unchanged. Drawing on the author’s analysis of the 1950s, financial systems, personnel management methods, role of the corporation and R&D capabilities are re-assessed to provide a comprehensive analysis of Japan’s financial and industrial changes. March 2006 Hardback

208pp £72.00

Andrew Kakabadse, Professor of International Management Development, Cranfield School of Management, Cranfield University, UK, Mohammad Omar Abdulla, Undersecretary Department of Economic Development, Department of Economic Development, Abu Dhabi, Rabih Abouchakra, Vice President, Booz & Co, Abu Dhabi and Ali Jawad, Strategic Advisor, Department of Economic Development, Abu Dhabi

'This book is an incisive and constructive assault on the ultimate immune system - Government Incorporated.’ - David Peters, Managing Partner, CEO and Board Practice, EMEA, Heidrick & Struggles, UK ‘This book is a must read for anyone wanting to make a difference in government. The focus on leadership and transformation is just what is needed. I can only hope that the right people read it!’ - Frank Brown, Dean, INSEAD, Paris, Singapore, Abu Dhabi In the turbulence of recent times, how we run corporations has been examined from every angle. Corporations have proved adept at change; governments have stuck to established rules. The challenge is to put in place machinery to provide services in a way that resists the growth of bureaucracy. The need for SMART government could not be starker. March 2011 256pp 4 tables and 2 figures Hardback £26.00

The Rise of Indian Multinationals Perspectives on Indian Outward Foreign Direct Investment Edited by Karl P. Sauvant, Founding Executive Director of the Vale Columbia Centre on Sustainable International Investment and Senior Research Scholar and Lecturer in Law, Columbia Law School, USA, Jaya Prakash Pradhan, Associate Professor at Sardar Patel Institute of Economic and Social Research (SPIESR), India, Ayesha Chatterjee, Public Affairs Editor, Columbia Journal of Transnational Law and J.D. candidate and Brian Harley, LL.M. candidate, both at Columbia Law School, USA

The contributors explore the rapid growth of Indian multinationals and provide valuable insights into the patterns and trends of their outward investments and the factors that led to their emergence in the global FDI market. They also look at their continuously evolving strategies in the global economy. January 2011 312pp 32pp illustrations Hardback £90.00

234x156mm 978-0-230-10844-8

ebook available from: Palgrave Connect Business & Management Collections

234x156mm 978-0-230-24372-9

216x138mm 978-1-4039-9876-7

ebook available from: Myilibrary, NetLibrary, ebooks. com, Ebook Library, Ebrary, Dawson ERA, Palgrave Connect Business & Management Collections

New

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

INTERNATIONAL BUSINESS

Global Action Networks

Not Just China

Creating Our Future Together

The Rise of Recalls in the Age of Global Business

Steve Waddell, Principal, Networking Action

'Steve Waddell’s research and writing have led the way in building up our understanding of Global Action Networks - and so in our ability to work with this criticallyimportant new way of addressing our most complex and vital social challenges.' - Adam Kahane, author of Power and Love: A Theory and Practice of Social Change and Partner, Reos Partners ‘I can say without hesitation that Waddell’s book contains a tremendous wealth of creative insights and unique practical know-how that can help humanity heal a planet in crisis.’ - Nicanor Perlas, Winner of the 2003 Right Livelihoods Award, Recipient, Manuel Quezon Exemplary Governance Award, the Global 500 Award, The Outstanding Filipino Award, and the Masterson Award and President of Centre for Alternative Development Initiatives The world’s governments are overwhelmed with climate change, war and unrest, the global financial crisis and poverty but there is a promising invention in Global Action Networks (GANs). GANs mobilize resources, bridge divides and promote the longterm deep change and innovation work that is needed to address the global challenges.

Hari Bapuji, Assistant Professor, Asper School of Business, University of Manitoba, Canada

This book critically analyzes recalls of toys, cars and other products announced in the U.S. since 1974. By empirically examining the phenomenon from multiple perspectives, including design and manufacturing flaws; supply chain issues; number of injuries; and how to manage recalls on a global scale. Contents: The Obsession with China / Recalls and Toy Industry and Recalls / Toy Recalls / Toy Recalls and China / Made in China, But Designed Elsewhere / Retailers Pushing out the Manufacturers / More Injuries than Recalls / Slowness in a Fast-Paced World / More Recalls but Less Remedy / Managing Recalls / Managing Recalls / Epilogue: Toyota Recall December 2010 204pp Hardback £62.50

234x156mm 978-0-230-10451-8

Latin American Business Cultures Edited by Robert Crane, Professor, Department of Social and economics Sciences Paris tech and Catholic University of Paris, France and Carlos Rizowy, Consultant, Strategic Global Vision Inc.

Contents: Networking Innovation for the 21st Century / What the Networks Do / A Network Development Process / Seeing the Whole / Mastering Change / Formalizing the Connections / Growing the Competencies Required for Success / Key Factors in Success and Failure / Networks and the Future of Global Governance / Bibliography

How often has an American or European businessman been astonished to have his Mexican or Brazilian counterpart break off discussions without explanation and refuse to return his calls? This book helps non-Latin American businessmen or MBA students address the region. If you want to study or work in Latin America this is a must read.

December 2010 272pp 29 figures and 23 tables Hardback £26.00

December 2010 296pp 216x138mm 22 figures, 10 tables and 10 graphs Hardback £60.00 978-0-230-58081-7

234x156mm 978-0-230-28548-4

Bocconi on Management ebook available from: Palgrave Connect Business & Management Collections, Gardners Books

ebook available from: Palgrave Connect Business & Management Collections

International Place Branding Yearbook 2010 Place Branding in the New Age of Innovation Frank Go, Professor, Rotterdam School of Management, The Netherlands and Robert Govers, Adjunct Associate Professor, Visit Flanders Chair in Tourism Management, Consortium University of Leuven, Belgium

'This book has captured the heart of the theoretical and practical aspects of place branding as a strategic component of business today.' - T.C. Melewar, Professor of Marketing and Strategy, Zurich University of Applied Sciences, Switzerland Contents: Introduction and Organization; F.Go & R.Govers / PART 1: MULTIDISCIPLINARY PERPSECTIVES / An Organizational Perspective on Space and Place Branding; S.Clegg & M.Kornberger / A Political Perspective on Place Branding; S.Anholt / Place Marketing as Politics: The Limits of Neo-liberalism; A.Eisenschitz / Knowledge Theory Perspective on Place Branding, D.Snowden / Country Images: Why they Influence Consumers; P.Verlegh / PART 2: INDIVIDUAL PLACE CASE STUDIES / Case A: The Role of Nokia in Branding Finland: Companies asVectors of Nation Branding; U.Hakala, A.Lemmetyinen & J.Gnoth / Case B: Branding Nonmetropolitan Illinois; A.Athiyaman & C.Merrett / Case C: Creating Desert Islands: Abu Dhabi, G.Reitsma & S.E.Little / Case D: In the Shadow of Bangalore: Place Branding and Identity for Chennai; S.E.Little / Case F: Public Private Partnership to Foster Science, Higher Education and Innovation: The Case of Switzerland with Swissnex Boston; M.Fetscherin & P.Marmier / PART 3: FUTURE EVOLUTION OF PLACE BRANDING / Social Media and Immersive Worlds: Why International Place Branding Doesn’t get Weekends Off; J.Fouts / E-Branding of Places; R.Govers & F.Go / News Coverage of Foreign Place Brands: Implication for Communication; R.Schatz & C.Kolmer / Place Branding and Intellectual Property; A.Russo and G.Segre / Website Analysis: Brand Africa; J.van Wijk, F.Go & R.Govers / Orchestrating the Innovation Process of Place Branding, M.Halemane & F.Janszen October 2010 288pp 234x156mm 10 b/w tables, 24 figures and 5 b/w illustrations Hardback £30.00 978-0-230-27954-4

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

INTERNATIONAL BUSINESS

The Paradoxes of Globalisation Edited by Eric Milliot, Associate Professor of Management Science, University of Poitiers, France and Nadine Tournois, Professor of Management Science, University of Nice Sophia-Antipolis, France

World economy globalization is driven by multiple interactive forces. They give rise to a number of paradoxes that impact the functional and developmental characteristics of firms. This book offers for the first time an in-depth study of the logical contradictions that stream from economic integration on the supranational level. Contents: What is Globalisation? The Paradoxes of the Economic and Political Substance of Markets; Y.Pesqueux / PART I: GENERAL POLICY AND STRATEGY / The Paradoxical Dynamics of Globalisation; E.Milliot / Local Authorities and Foreign Companies: the Paradoxical Issue of FDI Towards Fast Growing Economies; J.Lemaire / The Paradox between Global Efficiency and Local Responsiveness: the Case of the French Multinationals Established in China; J.Jaussaud & J.Schaaper / The Paradox of Honesty: How Multinationals Contribute to the Spread of Organised Crime; P.Very & B.Monnet / PART II: MARKETING AND LOGISTICS / The Taste of Industrialised Societies for Traditional Products: Socio-cultural and Economic Paradoxes; N.Prime & M.Delcourt-Itonaga / Paradoxes of International Marketing in Developing Countries; S.Marinova & M.Marinov / International Distribution: the Paradoxical Logics Developed by Retail Groups; U.Mayrhofer / Medical Tourism: Paradoxes of Globalisation and Ethical Issues; L.Menvielle / The Impact of Sustainability on Global Logistics Strategies: Contradictory Issues; C.Blanquart & V.Carbone / PART III: ACCOUNTING AND FINANCE / Paradoxes and Issues of the Globalisation of Accounting; N.Tournois & R.Teller / The Paradox of Globalised Accounting in the Public Sector: an Analysis of the Reform of Public Accounting in Madagascar; E.Lande, H.Oliarilanto Rakoto & S.Rocher / Interests and Limits of globalisation as an Investment-creating Process; S.Nivoix & D.Pépin / Banks and Globalisation: the Sorcerer’s Apprentices; G.Tournois / Globalisation and Scenarios: a Paradoxical Navigation; A.MarchaisRoubelat & F.Roubelat October 2010 312pp 12 b/w tables and 18 figures Hardback £65.00

Offshoring and Working Conditions in Remote Work

Franchising Globally Innovation, Learning and Imitation

Edited by Jon C. Messenger, Senior Research Officer and Naj Ghosheh, Research Officer, both at International Labour Office

Ilan Alon, George D. and Harriet W. Cornell Chair of International Business, Director, China Center, Rollins College, USA

An historical context of the development of global outsourcing with case study analysis in four countries where the industry is large or growing. It provides policy advice from employers to policy makers on how the growth of good quality jobs can be ensured as this industry grows and matures around the world.

Franchising Globally is first of its kind to examine franchising both from an entrepreneurial and from an international perspective. The book includes theoretical discussions and practical examples of international franchising as well as both micro and macro studies of franchising environments in different parts of the world.

June 2010 304pp 216x138mm 67 b/w tables, 12 charts and 3 tables Hardback £67.50 978-0-230-24886-1

March 2010 Hardback

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA

272pp £68.00

216x138mm 978-0-230-23828-2

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA

Global Political Economy Evolution and Dynamics 3rd edition Robert O’Brien, LIUNA/Mancinelli Professor of Global Labour Issues and Chair of the Political Science Department, McMaster University, Canada and Marc Williams, Professor of International Relations, University of New South Wales, Australia

‘The third edition of this unusually wide-ranging and historically informed introduction to the field of International Political Economy is better than ever, with expanded treatment of theoretical perspectives and a thorough updating of contemporary developments.’ - Benjamin Jerry Cohen, University of California, USA March 2010 Hardback Paperback

544pp £70.00 £25.99

234x156mm 978-0-230-24120-6 978-0-230-24121-3

216x138mm 978-0-230-27868-4

New

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

INTERNATIONAL BUSINESS

Rice Wine with the Minister Distilled Wisdom to Manage, Lead and Succeed on the Global Stage Andrew Kakabadse, Professor of International Management Development, Cranfield School of Management, Cranfield University, UK and Nada Kakabadse, Professor of Management and Business Research, Northampton Business School, UK

‘Andrew and Nada Kakabadse have tackled one of the most important topics today in the context of the increasing globalisation of the world’s economy. It is one of the best books I have read in years on cross-cultural leadership and management and the series of fascinating stories and anecdotes ensure a most entertaining journey of discovery for the reader.’ - Aidan Kelly, Smurfit Graduate School of Business, University College Dublin, Republic of Ireland ‘Few business commentators have such a sophisticated understanding of the demands of global leadership as Andrew and Nada Kakabadse. It is always worth listening to what they have to say.’ - Stefan Stern, Management Writer, The Financial Times Becoming a global leader is an increasingly necessary aspiration, but one that requires hard work and self-awareness. The authors explain what it takes to manage, lead and succeed on the global stage and highlight the importance of understanding local customs and being aware of the cultural differences when conducting business internationally. April 2010 5 figures Hardback

256pp

234x156mm

£26.00

978-0-230-23295-2

Resources, Efficiency and Globalization Edited by Pavlos Dimitratos, Lecturer, Athens University of Economics and Business, Greece and Marian V. Jones, Professor of Internationalisation and Entrepreneurship, University of Glasgow, UK

International business for the modern firm has to compromise the need to use limited resources and achieve efficiency in the global marketplace. This book examines these issues from the viewpoint of the internationalized SME, the big multinational and the local subsidiary drawing on research conducted in different countries. February 2010 360pp 39 b/w tables and 13 figures Hardback £63.00

234x156mm

Globalization A Critical Introduction 2nd edition Jan Aart Scholte, Professor of Politics and International Studies and Co-Director, Centre for the Study of Globalization and Regionalization, University of Warwick, UK

‘...required reading for anyone interested in the various dimensions of contemporary globalization. Scholte has succeeded in writing a book that is, in fact, much more than an ‘introduction’.’ - Wil Hout, Development and Change August 2005 Paperback

520pp £25.99

234x156mm 978-0-333-97702-6

978-0-230-23653-0

Academy of International Business (UKI) Series ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA

States Versus Markets The Emergence of a Global Economy 3rd edition Herman M. Schwartz, Professor of Politics, University of Virginia, USA

‘States Versus Markets has long been essential reading... the third edition is yet better and richer than earlier excellence. It is not only an impressive work of scholarship but also a pleasure to read, culminating in a dramatic account of financial crisis and the future of the global political economy.’ - Geoffrey R.D. Underhill, University of Amsterdam, The Netherlands November 2009 360pp 234x156mm 26 b/w tables and 11 b/w line drawings Paperback £26.99 978-0-230-52128-5 Hardback £70.00 978-0-230-52133-9

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

ASIAN BUSINESS

Retail Internationalization in China

Asian Business

Chinese Investment in Australia

Expansion of Foreign Retailers Lisa Qixun Siebers, Senior Lecturer, Birmingham City Business School, UK

Unique Insights from the Mining Industry Xueli Huang, Director, China-Australia Business Research Centre and Ian Austin, Lecturer in International Business, both at Edith Cowan University, Australia

This book provides comprehensive coverage on the key issues of Chinese investment in the Australian minerals industry. It offers unique insights into the entry process, the management of Chinese investments, and their success factors and lessons learnt as being impacted upon by the entangling of political, economic, social and competitive forces. Contents: Introduction / An Overview of China’s Investment in the Australian Mineral Industry: Theoretical Perspective and Investment Characteristics / Australian Regulatory Framework on FDI and its Application to Chinese Investment / The Impact on Australian Political Economy from Chinese Investment into Australia’s Mining Industry / The Investment Process and AfterTransaction Integration and Management / Why the Proposed Chinalco Investment in Rio Tinto Failed / Chinese Investment in the Australian Minerals Industry: Concluding Comments, Organisational Challenges and Policy Implications August 2011 208pp 16 b/w tables and 12 figures Hardback £65.00

216x138mm 978-0-230-29849-1

As potentially the largest retail market, China has attracted a great number of foreign retail operations. Based on case study research, this book provides valuable insights international retailers need for success in China. The newly developed theoretical model helps to extend the body of knowledge on firm internationalization. Contents: Introduction / Background to the Research / Theoretical Frameworks and Propositions / Methodology / Data Analysis / Cross-case Analysis and Results Introduction / Discussions and Implications July 2011 192pp 216x138mm 1 map, 9 figures and 25 b/w tables Hardback £65.00 978-0-230-29337-3

Strategies for Asia Pacific Meeting New Challenges 3rd edition Philippe Lasserre, Emeritus Professor of Strategy and Asian Business and Hellmut Schutte, Senior Affiliate Professor of International Management and Dean of Asia Campus, both at INSEAD, Singapore

Review of the 2nd edition: ‘...this is an excellent one-volume survey of the commerce and business practices in the Far East.’ - The European September 2005 352pp Paperback £35.00

New

Available as an ebook

234x156mm 978-1-4039-1695-2

Inspection copy available

The New Silk Road How a Rising Arab World is Turning Away from the West and Rediscovering China Revised and Updated edition Ben Simpfendorfer, Asia and Middle East Strategist, The Royal Bank of Scotland, Hong Kong

'As the chief China economist for Royal Bank of Scotland in Hong Kong and a former resident of both Beirut and Damascus, Mr Simpfendorfer is well placed to tackle the subject. But although he is a professional economist, what sets Mr Simpfendorfer’s book aside from the usual run of publications about the mainland’s rise is not his command of macroeconomic statistics, but his grasp of how the expanding relationship between China and the Arab world works at the personal level.’ - Tom Holland, South China Morning Post The rise of the Arab world and China are part of the same story, once trading partners via the Silk Road. This is a fully revised and updated account of how China is spurring growth in the Arab world, taking into account new developments that have taken place since the first edition. Contents: Revised Introduction and Preface / The New Silk Road: The Arab World Rediscovers China / Chinese Petrodollars and the Competition for Oil / The Arab Wealth Funds and the Rise of an ‘Islamic Corridor’ / Syria Learns From China while the Chinese ‘Go Global’ / Arabic and the Language of Globalization / Young Women and the Future of the Arab World / The New Public Relations War: ‘Al Jazeera’ in China / Implications for the West: A New Center of Gravity March 2011 Paperback

Web resource available

208pp £15.99

234x156mm 978-0-230-28485-2

Comes with a CD/DVD

ASIAN BUSINESS

Chinese Leadership Barbara Xiaoyu Wang, China Representative and Associate Tutor and Harold Chee, both at Ashridge Management School, UK

Responsible Management in Asia

China’s Management Revolution

Perspectives on CSR

Spirit, Land, Energy

With the accelerating integration of China into the global economy, there is a thirst to understand how Chinese managers like to lead and how Chinese employees like to be managed. There is no doubt that China can be a difficult and risky market for foreign businesses. The authors show managers how to succeed when doing business in China. January 2011 192pp 14 figures and 6 b/w tables Hardback £26.00

234x156mm 978-0-230-24818-2

The Transformation of Japanese Employment Relations Reform without Labor Jun Imai, Assistant Professor, Centre for the Study of Social Stratification and Inequality, Tohoku University, Japan

This book systematically evaluates the impacts of deregulatory reforms on employment relations in Japan especially focusing on the core white collar workers. Concentrating on changes in three aspects of employment relations; contracts, employee mobility and worker effort, it examines the process of social negotiation and its results. Contents: Introduction / Conceptual Framework in Employment Relations / Employment Relations in Post-war Japan / Activating the External Labour Market: The Establishment and Expansion of New Employment Forms / Shifting the Effort Bargain: The Discretionary Work System and the Introduction of Results-orientated Management / The Introduction of Reasults-orientation at COMPUJ / Conclusion: The Consequences of Reform without Labour Change December 2010 248pp 31 b/w tables and 42 figures Hardback £60.00

Edited by Geoffrey Williams, CEO, OWW Consulting

Charles-Edouard Bouée, Roland Berger Strategy Consultants

This book seeks to offer for the first time a detailed, well researched and holistic account of social responsibility from Asia. Bringing forth rich and live cases of Asian social responsibility it offers an understanding of their practices and philosophies in this area.

As one of the world’s largest economies China is facing many unique management challenges in the wake of the financial crisis. The future presents many opportunities for growth and commerce but new management skills must be developed to cope with these issues.

Contents: PART I: INTRODUCTION / Defining Asia: Businesses in Asia and their CSR Agenda / PART II: SETTING THE ASIAN CSR AGENDA / History, Colonialism and CSR / Religion, Culture and CSR / Charity and Philanthropy as CSR in Asia / PART III: ORGANISATIONAL DRIVERS OF CSR IN ASIA / Corporations and CSR / The Role of International Organisations in Promoting CSR in Asia / The Role of Governments in Asia / The Role of Civil Society in Asia / PART IV: PRINCIPLES OF SUSTAINABILITY / Environmental / Social / Governance / PART V: MANAGING RESPONSIBILITY IN ASIA / Shareholders / Consumers / Employees / Supply Chain / Asian Media and CSR / Corruption in Asia / PART VI: EMERGING ISSUES FOR CSR IN ASIA / Socially Responsible Investment / Responsible Tourism / Reporting and Disclosure / Partnership and Collaberation Models / Professionalisation of CSR in Asia / PART VII: LOOKING TO THE FUTURE / The Future of CSR in Asia December 2010 352pp 23 tables and 22 figures Hardback £65.00

Contents: Preface / Introduction / PART I: THE AMERICAN EXPERIMENT (1978-2008) / The Road From Isolation / The Turning Point / PART II: THREE PILLARS / The Origins Of Chinese Management / The Cultural Heritage / Change And Continuity (Government) / The Spirit Of Enterprise / China Inc. / Strangers In A Strange Land / No Business Without China November 2010 216pp 10 b/w photographs Hardback £26.00

234x156mm 978-0-230-28545-3

International Management Knowledge ebook available from: Gardners Books

216x138mm 978-0-230-25241-7

216x138mm 978-0-230-20908-4

ebook available from: Palgrave Connect Business & Management Collections

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

ASIAN BUSINESS

Japanese Consumer Dynamics

Asian Business & Management

Edited by Parissa Haghirian, Associate Professor of International Management, Sophia University, Japan

Today Japan is still the second largest and most important consumer market in the world. This book discusses the development of Japanese consumerism, particularities of Japanese consumer behaviour and consumer rights, new consumer groups and emerging trend in the Japanese market. Contents: PART I: JAPANESE CONSUMERISM / Japanese Consumerism - Introduction / Historical Development of Japanese Consumerism / Particularities of Japanese Consumer Behaviour / Japanese Consumers Rights and Protection / Ethnocentrism of the Japanese Consumer / PART II: JAPAN’S NEW CONSUMER GROUPS / The New Rich / The Silver Market / Working Women / Young Japanese Men / The Single Market / Foreigners in Japan, Kid’s Marketing, Otaku / PART III: JAPANESE CONSUMER TRENDS / Beyond Sushi; The Japanese Food Market / Are the Japanese Eco-Consumers? / Mobile Consumption and Social Networks November 2010 264pp 23 figures and 7 b/w tables Hardback £65.00

216x138mm

Theory, Practice and Perspectives Edited by Harukiyo Hasegawa, Professor of Global Management and HRM, Doshisha Business School, Japan and Carlos Noronha, Associate Professor, Faculty University of Macau, Japan

Asian Business & Management is divided into two parts, one dealing with major contextual and theoretical issues of business and management, and the other with fresh and topical analysis regarding recent changes in management in the major Asian nations. The book brings together work from leading authorities and a unique focus on CSR. April 2009 Paperback

432pp £34.99

Michael E. Porter, Bishop William Lawrence University Professor, Harvard Business School, USA, Hirotaka Takeuchi, Dean, Graduate School of International Corporate Strategy, Hitosubashi University, Japan and Mariko Sakakibara, Assistant Professor, John E. Anderson Graduate School of Management, University of California, USA

Innovation Policy and the Limits of Laissez-faire Hong Kong’s Policy in Comparative Perspective Edited by Douglas B. Fuller, Lecturer, King’s College London, UK

October 2010 344pp 24 figures and 41 b/w tables Hardback £65.00

216x138mm 978-0-230-27336-8

New

The Palgrave Macmillan Asian Business Series publishes theoretical and empirical studies that contribute forward-looking social perspectives on the study of management issues not just in Asia, but by implication elsewhere. The series specifically aims at the development of new frontiers in the scope, themes and methods of business and management studies in Asia, a region which is seen as key to studies of modern management, organization, strategies, human resources and technologies. The series invites practitioners, policy-makers and academic researchers to join us at the cutting edge of constructive perspectives on Asian management, seeking to contribute towards the development of civil societies in Asia and further a field.

Comparative Entrepreneurship Initiatives Studies in China, Japan and the USA Edited by Chikako Usui, Associate Professor, Department of Anthropology, Sociology and Languages, University of Missouri -St Louis, USA

Can Japan Compete?

978-0-230-24286-9

Hong Kong’s laissez-faire tradition has crippled attempts to transform it into a more knowledgeintensive economy and this is a lesson with wide applicability. Many emerging economies face innovation bottlenecks, but even some more advanced economies face similar constraints and may benefit from the lessons of its negative example.

246x189mm 978-0-230-54506-9

THE PALGRAVE MACMILLAN ASIAN BUSINESS SERIES

'A master class on the performance of the post war ‘Japanese economic miracle’...one of the best written, clearly presented, well referenced and easily read volumes that one is ever likely to find on this complex subject...A first class read.’ Engineering Management Journal July 2000 Hardback

Available as an ebook

224pp £39.00

234x156mm 978-0-333-78658-1

Inspection copy available

This book investigates entrepreneurial initiatives in the three largest economies of the world: China, Japan and the USA. It brings together historical, institutional, and ethnographic approaches and highlights entrepreneurial patterns that result from cultural, legal, and political forces that facilitate and constrain entrepreneurship. Contents: PART I: HISTORY OF ENTREPRENEURSHIP / PART II: INSTITUTIONAL ENVIRONMENT OF ENTREPRENEURSHIP / PART III: CULTURE AND ENTREPRENEURSHIP / PART IV: CASE STUDIES OF ENTREPRENEURSHIP A Full Table of Contents is Available at: www.palgrave.com August 2011 304pp 38 tables and 9 figures Hardback £65.00

Web resource available

216x138mm 978-0-230-29881-1

Comes with a CD/DVD

ASIAN BUSINESS • EUROPEAN BUSINESS

Have Japanese Firms Changed? The Lost Decade Edited by Hiroaki Miyoshi, Professor of Policy and Management and Yoshifumi Nakata, Professor of Graduate School of Policy and Management, both at Doshisha University, Japan

If we ask simply whether Japanese business has changed, our answer must be an unequivocal yes and this is answered with a primary focus on technology, the traditional source of Japan’s strong competitiveness. But if we ask whether Japanese firms have also changed in any substantive ways we must accept a less sanguine conclusion. November 2010 336pp 28 figures and 51 b/w tables Hardback £65.00

216x138mm

Technological Innovation and Public Policy The Automotive Industry Edited by Hiroaki Miyoshi, Professor of Policy and Management, Doshisha University, Japan and Masanobu Kii, Researcher, Research Institute of innovative Technology for the Earth, Japan

Contents: Introduction / Automotive Technology and Public Policy in Japan / Costs and Benefits of Fuel Economy Regulations / Future Directions for Fuel Efficiency Policy / Economics of Intelligent Transport Systems / Optimal Market Penetration Rates of VICS / Market Penetration of Safety-Related ITSs / Transportation Woes and Policy Solutions in China July 2011 208pp 44 figures and 26 tables Hardback £60.00

216x138mm 978-0-230-23076-7

Please use the following ISBN to order all books in this series: Hardback: 978-1-4039-9841-5

The Oil and Gas Service Industry in Asia A Comparison of Business Strategies

Tan Yi, Senior Market Analyst, ODS- Petrodata

This book investigates the business strategies chosen by oil and gas service companies operating in China, Singapore and Malaysia. It provides an analytical view of the reliability of strategic theoretical frameworks based on Western business practice but applied in a non-Western business environment like Asia. May 2010 304pp 42 figures and 31 b/w tables Hardback £63.00

Business and Management Practices in Greece A Comparative Context Edited by Rea Prouska, Senior Lecturer in HRM, Middlesex University Business School, UK and Maria Kapsali, Research Associate, Imperial College Business School, UK

Focusing on safety and environmental protection issues, this book provides incisive, cutting-edge theoretical analysis that evaluates the impact of new automotive technologies, and the associated public policies, on social welfare.

978-0-230-25021-5

ebook available from: Palgrave Connect Business & Management Collections

European Business

A comprehensive picture of the Greek business system and management practices placed in a comparative context. The editors bring together knowledge from contemporary research in a comprehensive, analytical and comparative way that enables readers to see the Greek system in a holistic way. Contents: Introduction / PART I: THE GREEK BUSINESS SYSTEM / Politics / Economics / Finance / Development / Innovation / Law / PART II: MANAGEMENT PRACTICES IN GREEK FIRMS / Strategic Management / International Business / Human Resource Management / Marketing / Sales / Total Quality Management / Accounting and Auditing Practices in Greece / PART III: CONCLUSION: SUMMARY, COMPARISON AND SUGGESTIONS / The Business System and Management Practices in Greece / Comparing Systems and Practises: Peripheral Countries vs. the UK / Suggestion for More Research on the System and Practises in Greece July 2011 Hardback

348pp £65.00

216x138mm 978-0-230-24585-3

216x138mm 978-0-230-23559-5

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

ASIAN BUSINESS • OPERATIONS MANAGEMENT

Handbook of Doing Business in South East Europe

Interest Representation in the European Union

Edited by Dietmar Sternad, Lecturer in International Management and Thomas Döring, Professor of Economics and Public Finance, both at Carinthia University of Applied Sciences, Austria

Comprehensive insight into a region which is characterized by rapid economic and social changes with a significant rise in foreign direct investments and privatization. Analysis covers political, legal, economic and social trends, and topics such as the influence of informal networks and corruption, as well as cultural diversity. Contents: Editors’ Introduction / PART I: POLITICAL AND LEGAL PERSPECTIVES ON SOUTH EAST EUROPE / South East Europe 1980-2010: A Short Historical Overview; C.Promitzer / Europeanization in South East Europe; D.Fink-Hafner & D.Lajh / Political Culture in South East Europe: The Examples of Bulgaria and Romania; K.Liebhart / Corruption in South East Europe; R.Stefanov & D.Hristov / Networks and Informal Power Structures in South East Europe: Å.Berit Grødeland / Legal Certainty and the Rule of Law in South East Europe; A.Patsch / PART II: PERSPECTIVES ON ECONOMIC DEVELOPMENTS IN SOUTH EAST EUROPE / Regional Disparities and Economic Convergence in South East Europe; R.Kosfeld & A.Werner / Macroeconomic Consequences of the Integration of the SEE Area into the Eurozone; R.Neck / Innovation Capacity in the SEE Region; Đ.Kutlača & S.Radosevic / Small Firms as a Development Factor in South East Europe; W.Bartlett / Direct Taxation of Business in South East European Countries; C.Bellak & M.Liebensteiner / Consumer Behaviour and Food Consumption Patterns in South East Europe; E.Vasileva & D.Ivanova / The Transport and IT Infrastructure in South and Eastern European Countries; M.Leibrecht & M.Liebensteiner / PART III: SOCIAL AND CULTURAL PERSPECTIVES ON SOUTH EAST EUROPE / ‘Social capital’ in Central, Eastern and South East Europe; D.Spencer / Trends in the Western Balkan Labour Markets; H.Vidovic / Higher Education in Former Yugoslav Countries: Impact of the Bologna Process; D.Crosier & E.Heath / Cultural Diversity in South East Europe; A.Simkus / Work-related Attitudes in the SEE Region; Á.Borgulya / Values and Trust in Business Relationships in Former Yugoslav Markets; M.Makovec Brenčič & V.Žabkar   August 2011 496pp 69 tables and 43 figures Hardback £120.00

3rd edition Justin Greenwood, Professor of European Public Policy, Robert Gordon University, UK

The fully revised third edition of this highlyacclaimed book provides an authoritative and comprehensive assessment of the role of organized interests in the everyday policymaking of the EU, and of the significance of interest representation for European integration and for the democratic legitimacy of the EU. Contents: Introduction / EU Decision-Making and Channels of Influence / The Regulation of Lobbying / Business and Professional Interests / Labour Interests / Citizen Interests / Territorial Interests / Organized Civil Society and European Integration August 2011 Hardback Paperback

272pp £70.00 £25.99

216x138mm 978-0-230-27193-7 978-0-230-27194-4

The European Union Series Series Editors: Neill Nugent and William E. Paterson

Operations Management

Essential Operations Management Alex Hill, Senior Lecturer, School of Business Strategy and Operations, Kingston upon Thames, UK and Terry Hill, Professor of Operations Management, Oxford University, UK

‘The book is clear, accessible and engaging.’ - Alessio Ishizaka, Senior Lecturer in Operations and Supply Chain Management, Portsmouth Business School, University of Portsmouth, UK From two highly respected authors in the field, Essential Operations Management provides a concise, student-friendly overview of operations management, striking a balance between coverage of the service and manufacturing industries that reflects current trends. The book is supported by well-developed international case studies and learning features, as well as a comprehensive companion website, including PowerPoint slides, teaching notes for case studies, and guidelines for teaching OM through film. Contents: Contents / Preface / Acknowledgements / PART I: INTRODUCTION / Managing Operations / Developing and Implementing an Operations Strategy / PART II: DESIGNING AND DELIVERING SERVICES AND PRODUCTS / Designing Services and Products / Delivering Services / Making Products / Location and Layout / PART III: MANAGING OPERATIONS / Managing Capacity / Scheduling and Executing Operations / Managing Inventory / Managing Quality / Managing the Supply Chain / PART IV: IMPROVING OPERATIONS / Improving Operations April 2011 480pp 276x216mm 72 figures, 94 colour tables, 62 colour photographs, 38 b/w photographs and 1 b/w illustration Paperback £41.99 978-0-230-23259-4

216x138mm 978-0-230-27865-3

New

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

OPERATIONS MANAGEMENT

Manufacturing Operations Strategy

Supply Chain Management

Texts and Cases 3rd Edition

An Introduction to Logistics 2nd edition Terry Hill, Professor of Operations Management, Oxford University, UK and Alex Hill, Senior Lecturer, School of Business Strategy and Operations, Kingston University, UK

'Manufacturing Operations Strategy gives a clear insight of the crucial issues faced by world class organizations. This text will broaden understanding of the elements that configure a successful operations strategy for engineering and business students and practitioners.' - Daniel Arias-Aranda, Associate Professor of Operations Management, Director, Centre for Business Development and Planning, University of Granada, Spain February 2009 Paperback

520pp £39.99

246x189mm 978-0-230-52091-2

Operations Management 2nd edition Terry Hill, Professor of Operations Management, Templeton College, University of Oxford, UK

Public and Private Sector Studies Edited by A. Keivan Zokaei, Director, Lean Enterprise Research Centre, Cardiff Business School, UK, John Seddon, Visiting Professor, Universities of Cardiff and Derby, UK and Brendan O’Donovan, Head of Research, both at Vanguard Consulting, UK

Donald Waters, formerly Management at the University of Calgary, Canada

'Supply Chain Management: An Introduction to Logistics is an essential introduction to the crucial aspects of logistics and supply chain management, supported by expertly written case studies.’ - Government Opportunities December 2008 544pp Paperback £37.99

246x189mm 978-0-230-20052-4

Autopoietic Knowledge Systems in Project-Based Companies Kaj U. Koskinen, Tampere University of Technology, Finland

This book gives an alternative observational scheme to better understand knowledge creation and learning in project-based companies. It builds upon emergent new ways of looking at projects which is important - as any discipline stays alive by reflection and re-framing ideas as they are challenged, argued and clarified.

‘Provides the reader with a clear understanding of today’s operations management concepts as well as implementation issues. With a good balance of production and service aspects, a clear focus on the strategic aspects of operations management, and many up-to-date examples and cases.’ - Ann Vereeke, Vlerick Leuven Gent Management School and Ghent University, Belgium

Contents: Autopoietic Knowledge System: An Alternative Way to See Project-based Company / Project Business / Systemic View and Systems Thinking / Autopoiesis / Epistemological Assumptions / Knowledge Dividend / Evolution and Learning / Components of the Projectbased Company When it is Regarded as an Autopoietic Knowledge System / Two Major Knowledge Flows / Project-based Company as an Autopoietic Knowledge System

November 2004 800pp Paperback £39.99

October 2010 248pp 16 figures and 7 b/w tables Hardback £60.00

246x189mm 978-1-4039-3466-6

Systems Thinking: From Heresy to Practice

Systems Thinking is a topic which is at the forefront of how we think about management in the Public Sector and Service Industries. This collection from leading thinkers in the field takes a case study approach to a variety of issues which encompass topics such as Banking, Electrical Distribution, Manufacturing and Adult Social Care. Contents: Introduction; K.Zokaei, J.Seddon & B.O’Donovan / SYSTEMS THINKING IN PUBLIC SECTOR / How Systems Thinking Provides a Framework for Change; K.Zokaei / Systems Thinking in Adult Social Care; B.O’Donovan / Seeing Shared Work within a System; R.Hamer & S.Lethbridge / Improving Performance Throughout a Housing Supply Chain; B.O’Donovan & K.Zokaei / Organisational Change; J.Marshall / Rethinking for Radical Improvement in the Delivery of Housing Services; D.Samuel & B.Evans / Systems Thinking for Public Services; A.Jaaron & C.Backhouse / SYSTEMS THINKING IN THE PRIVATE SECTOR / Real Service Improvement; D.Longbottom, J.Hilton & Y.Xia-Zheng / Electrifying Performance; M.Hopkinson / Improving Software Project Management in Bureaucracies; P.Middleton & B.O’Donovan / The System is Always Greater than its Parts; J.Watts December 2010 304pp 22 tables and 71 figures Hardback £60.00

216x138mm 978-0-230-28555-2

216x138mm 978-0-230-27858-5

ebook available from: Palgrave Connect Business & Management Collections

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

OPERATIONS MANAGEMENT • IT FOR BUSINESS

Vested Outsourcing

The Power of Two

Five Rules That Will Transform Outsourcing

How Smart Companies Create Win:Win Customer- Supplier Partnerships that Outperform the Competition

Kate Vitasek, Founder and Managing Partner, Supply Chain Visions, Faculty Member, Centre for Executive Education, University of Tennessee’s , USA, Mike Ledyard, Veteran Executive of international sourcing, manufacture, and importation and Karl Manrodt, Associate Professor, Georgia Southern University, USA

Progressive companies and University programs have recently begun to rethink outsourcing models. In Vested Outsourcing, thought-leader Kate Vitasek has created a model that will improve outsourcing procedures much the way Six Sigma and Lean improved production processes in the 80’s and 90’s. February 2010 Hardback

208pp £31.99

234x156mm 978-0-230-62317-0

IT for Business

Carlos Cordón, Professor of Manufacturing Management and Thomas E. Vollmann, Professor Emeritus of Manufacturing Management, both at IMD, Switzerland

The Power of Two presents the best way for your company to increase competitive advantage. By forming close collaborative relationships with a small set of customers and suppliers you can achieve a significant cost advantage over your competitors, increase your market share and achieve significant top line growth.

Information Technology Project Management Bennet P. Lientz, Professor and MBA Advisor, UCLA Anderson School of Management, USA

A comprehensive overview of the management of IT projects. Grounded in the latest research, it offers practical tools and techniques to help students at every stage of the project, from initial planning through to trouble-shooting specific problems. Ideal for undergraduate, postgraduate and MBA students taking a course in project management.

Focusing on turning an initial idea into a project with a successful outcome, this book fills a gap in current literature on project management and is thoroughly grounded in the latest research in this field. It emphasizes the practical application of decision making based on qualitative and judgmental information.

Contents: Preface / PART I: PROJECT STRATEGY / Introduction / Developing your Project Management Process and Strategy / Managing Multiple Projects and the Project Slate / PART II: PROJECT PLANNING / The Project Concept / The Right Project Leader / Building the Project Team / Developing the Project Plan / PART III: PROJECT EXECUTION / Effective Project Tracking and Coordination / Project Communications Management / Risk Management / Quality Management / Procurement Management / Measuring Projects and Project Management / PART IV: INFORMATION TECHNOLOGY ACTIVITIES / Software Development / Operations, Maintenance, and Enhancement / Software Packages / Technology Projects / PART V: HOW TO SUCCESSFULLY ADDRESS PROJECT ISSUES / Business Issues / Human Resource Issues / Management Issues / Technical Issues / Vendor and Consultant Issues / Cultural and Political Issues / Quality Issues / PART VI: WHAT TO DO NEXT / How to Implement Improved Project Management / Bibliography / Web Sites / Appendix 1: Project Management Software / Appendix 2: Issues Checklist / Appendix 3: War Strategies Applied to Project Management /

August 2010 304pp 92 figures and 16 tables Hardback £65.00

July 2011 512pp 246x189mm 38 b/w tables and 5 b/w line drawings Paperback £38.99 978-0-230-30036-1

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA, Waterstone’s, Gardners Books

Contents: Acknowledgments / Introduction: / Picking Ten Partners / Mastering the Four Stages of Collaboration / Restructuring Procurement / Selling the Way Your Customer Wants to Buy / Choosing Your Battles Wisely / Developing Pairs of Aces / Building the Future / Changing Two at a Time / Harnessing the Power of Two July 2008 Hardback

Early Project Appraisal Making the Initial Choices

216pp £28.00

234x156mm 978-0-230-21888-8

ebook available from: Palgrave Connect Business & Management Collections, Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary

Knut Samset, Professor, Norwegian University of Science and Technology, Norway

216x138mm 978-0-230-27324-5

ebook available from: Palgrave Connect Business & Management Collections

New

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

IT FOR BUSINESS

Knowledge Management and Information Systems

Emerging Digital Spaces in Contemporary Society

Strategies for Growing Organizations

Properties of Technology Edited by Phillip KalantzisCope, New School for Social Research, USA and Karim Gherab-Martin, Visiting Research Scholar, Harvard University, USA

Robert Mellor, Principal Lecturer and Director of Enterprise, Kingston University, UK

'Although directly applicable to SMEs its lessons and insights are also relevant to larger organizations. The book should prove instructive to students and researchers in the above fields.’ Dimitrios Tsagdis, Senior Lecturer and Director, Centre for Regional and International Business, Hull University Business School, UK This book examines the role that information systems play in helping SMEs use knowledge to achieve strategic organizational goals. Adopting a business perspective, it is ideal for students studying strategic information systems and knowledge management. Contents: Introduction / PART I: BACKGROUND / Introduction to Knowledge Management / Knowledge Management and Innovation / Knowlege Management, Entrepreneurship and the Value Chain / Information Systems and SMEs / PART II: MODELLING THE THEORY / Knowledge Valley Theory / Managing Formal Knowledge / PART III: APPLYING THEORETICAL PRINCIPLES / Using Knowledge Valley Theory to Increase Organisational Innovation / Factors that Stop Innovation / Leadership and Innovation / Knowledge and Learning / PART IV: BUILDING APPLIED INFORMATION SYSTEMS / Recombining Knowledge and Learning / Drawing Conclusions / PART V: THE PRACTITIONER VIEW / Calculating the Benefit / Larger Organisations / Conclusion / References / Appendix / Index

Analyzing the relationship between digital technologies and society this book explores a wide range of complex social issues emerging in a new digital space. It examines both the vexing dilemmmas with a critical eye as well as prompting readers to think constructively and strategically about exciting possibilities. Contents: Introduction - Properties of Technology / Technology, Culture and Society / Digital Communications / Defining New Media / The Texts of Digital Publishing / Democracy, and Governance: Information Politics / Digital Citizenship / Power, Knowledge and Surveillance / Owning the Work and Play of the Mind / The Digital Commons / New Science and Scientific Authorship / Gaming: Pleasure and Learning / Digital Aesthetics / Digital Labour / Knowledge Management / Digital Identities / Information Globalism December 2010 408pp 2 b/w tables and 1 figure Hardback £65.00

216x138mm 978-0-230-27346-7

ebook available from: Palgrave Connect Business & Management Collections

Significance Exploring the Nature of Information, Systems and Technology Paul Beynon-Davies, Professor of Organizational Informatics, Cardiff Business School, Cardiff University, UK

Signs are critically important in all forms of activity, including business, because they establish what it is to be human. Without signs we could not think, we could not communicate what we think and we could not ensure that we collaborate together in our work, home and leisure. The aim of this book is to explain how and why they are significant. Contents: The Nature of Significance / Signs: Units of Significance / Systems: Patterns of Order / Sign Systems: Patterns of Significance / Communication: The Medium is Not the Message / Control: Remaining Viable / Data: Form to Inform / Data Systems: Patterns of Forma / Information: In-form to Perform / Information Systems: Patterns of Informa / Activity: Performa / Activity Systems: Patterns of Performa / Organisation: Viable Patterns / The Nature of Informatics November 2010 356pp 55 figures Hardback £65.00

216x138mm 978-0-230-27519-5

ebook available from: Palgrave Connect Business & Management Collections

February 2011 192pp 234x156mm 43 b/w line drawings and 18 b/w tables Paperback £28.99 978-0-230-28043-4

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

IT FOR BUSINESS

Intelligent IT-Offshoring to India

Business Information Systems

Roadmaps for Emerging Business Landscapes

Paul Beynon-Davies, Professor of Organizational Informatics, Cardiff Business School, Cardiff University, UK

Wolfgang Messner, Director, Cap Gemini

Enables companies to discuss and organize offshoring IT work to India and the opportunity to industrialize the IT delivery chain allowing countering cost pressures. Offshoring is considered as a lifecycle and the book provides a practical framework for assessing the offshore readiness and conducting a lean provider selection process. Contents: Offshoring – India’s Playground / Considering Offshoring / Readiness for India / Normalizing India’s Country Risk / Selecting the Service Provider / Successfully Running the Offshore Project / Navigating Cultural Differences / Conclusion April 2010 38 figures Hardback

208pp

216x138mm

£69.00

978-0-230-24626-3

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA

Follow Palgrave Macmillan on Facebook®. Become a ‘fan’ of our Facebook® page to get the latest news, reviews and event invites.

The Handbook of Global Outsourcing and Offshoring

‘An interesting and original approach to information systems that combines business relevance with a sound theoretical foundation.’ - Martin Rich, Cass Business School, UK A brand new text which builds concepts gradually using a strong theoretical base supported by extensive practical examples and case studies. Focusing on the needs of the business student to develop a comprehensive and integrated grounding in Business Information Systems. Contents: Message to Students / Message to Lecturers / About the Book / Introduction: The Domain of Business Information Systems / PART I: KEY CONCEPTS / Organizations and Systems / Data, Information and Knowledge / Information Systems / PART II: UNDERSTANDING ICT / Communication Infrastructure / ICT Systems Infrastructure / PART III: APPLYING INFORMATION SYSTEMS TO BUSINESS / The Business Environment / Electronic Business and Electronic Commerce / Assessing the Use and Impact of Information Systems / PART IV: MANAGING INFORMATION SYSTEMS IN BUSINESS / Planning, Strategy and Management / Services, Projects and Operations / Development / Conclusion: Successful Informatics Practice / Case Material Matrix / Case Material / Bibliography / Glossary / Index March 2009 Paperback

512pp £42.99

Ilan Oshri, Assistant Professor of Strategic Management, Rotterdam School of Management, Erasmuc University, The Netherlands, Julia Kotlarsky, Associate Professor, Operations Research and Information Systems Group, Warwick Business School, UK and Leslie P. Willcocks, Professor of Information Systems, London School of Economics and Political Science, UK

This book offers a broad perspective on issues relating to the sourcing of systems and business processes in a national and global context, examining the client’s and the vendor’s involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop as a result of their interactions with each other. October 2009 280pp 234x156mm 21 figures, 39 b/w tables and 19 line drawings Hardback £27.00 978-0-230-23550-2

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s, Palgrave Connect Business & Management Collections, Gardners Books

276x216mm 978-0-230-20368-6

www.facebook.com/PalgraveMacmillan

New

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

IT FOR BUSINESS TECHNOLOGY, WORK AND GLOBALIZATION SERIES

Governing Through Technology

The Outsourcing Enterprise

Information Artefacts and Social Practice

From Cost Management to Collaborative Innovation

Series Editors: Leslie P. Willcocks and Mary C. Lacity The Technology, Work and Globalization series was developed to provide policy makers, workers, managers, academics and students with a deeper understanding of the complex interlinks and influences between technological developments, including information and communication technologies, work organizations and patterns of globalization. The mission of the series is to disseminate rich knowledge based on deep research about relevant issues surrounding the globalization of work that is spawned by technology.

Enterprise Mobility Tiny Technology with Global Impact on Information Work Carsten Sørensen, Professor, Department of Marketing, London School of Economics and Political Science, UK

There are currently 3.5 billion mobile phones in the world and mobile information technologies permeate all aspects of life. This book explores how mobile technologies and information work shape each other. Most writings do not consider how information work increasingly relies on mobile services; this book seeks to address this imbalance. Contents: Mobility - New Challenges / Technology - Carry and Connect / Work - Question Traditions / Interaction - Seek Fluidity / Services - Amplify Collaboration / Choices - Manage Mobility August 2011 Hardback

250pp £30.00

Jannis Kallinikos, Professor, Information Systems and Innovation Group, London School of Economics and Political Science, UK

Information produced and disseminated by an interlocking ecology of computer-based systems and artifacts currently provides the essential means for planning organizational operations and controlling organizational performances. This book describes the vital importance that digital information acquires in restructuring organizations. Contents: Technology as an Object of Social Enquiry / The Regulative Regime of Technology / Boundaries and Freedoms: Re-opening the Black Box of Technology / Deconstructing Information Packages: Efficiency versus Governance / Control and Complexity in a Connected World / Cognitive Foundations of Work: The Workplace as Information / Information Tokens and Reality: A Parable of the Internet November 2010 176pp 2 b/w tables and 2 figures Hardback £65.00

234x156mm 978-0-230-28088-5

ebook available from: Palgrave Connect Business & Management Collections

234x156mm 978-0-230-23607-3

Please use the following ISBNs to order all titles in the series: Hardback: 978-0-230-01873-0 Paperback: 978-0-230-01874-7

Leslie P. Willcocks, London School of Economics, UK Sara Cullen, Managing Director, The Cullen Group, Honory Research Fellow, University of Melbourne, Australia and Andrew Craig, Head of IT and Governance team, Craig Ltd., Director, Boarsd Coaching Ltd., Visiting Senior Research Fellow, London School of Economics and Political Science, UK

'Leslie Willcocks has been a reliable guide to the latest outsourcing fashions for years. Here he and his colleagues are once again ahead of the curve in showing how sophisticated outsourcers are building collaborations and adding value, not just cutting costs. With examples from Machiavelli to leading edge IT businesses The Outsourcing Enterprise is an entertaining and practical guide to best practices.’ - Howard Davies, Director, London School of Economics and Political Science, UK Evidence shows that organizations with both a CEO and a team involved in sourcing strategy and supplier configuration make more effective decisions. If the wrong supplier is chosen, performance can be negatively affected. Here the authors look at how companies can improve their outsourcing capabilities. Contents: List of Figures / List of Tables / Acknowledgements / Series Preface / About the Authors / Introduction: Still on the Learning Curve / Foundations / Moving to the Strategic Agenda / Building the Relationship Advantage / Selecting and Leveraging Suppliers / Keeping Control Through Core Retained Capabilities / Collaborating to Innovate - The Next Phase / Key Practices / The Governance Charter - Overseeing the Outsourcing Arrangement / Contract Management Strategy / The Contract Scorecard: Design and Measurement / Disengagement: Preparing for the Next Generation / Outsourcing into the Future / Conclusion: Steering a Course / Index October 2010 320pp 20 b/w tables and 49 figures Hardback £30.00

234x156mm 978-0-230-23191-7

ebook available from: Gardners Books

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

FAMILY BUSINESS Family Business

Family Business as Paradox Amy Schuman, Principal, The Family Business Consulting Group, Inc., Stacy Stutz, Independent Consultant and John L. Ward, Co-Founder and Principal, The Family Business Consulting Group, Inc., and Clinical Professor of Family Enterprises and Co-Director, Center for Family Enterprises, Kellogg School of Management, USA

Rather than having to choose between the family and the business, the authors argue that if family-owned businesses can consciously manage and over time, perhaps, synthesize these contradictions, the Family Enterprise will have a long-term strategic and competitive advantage and the family will remain committed to continuity. October 2010 224pp 48 figures and 20 b/w tables Hardback £26.00

234x156mm 978-0-230-24360-6

ebook available from: Palgrave Connect Business & Management Collections, Gardners Books

Family Business Models

When Family Businesses are Best

Practical Solutions for the Family Business

The Parallel Planning Process for Family Harmony and Business Success

Alberto Gimeno, Associate Professor of Business Policy and Director of the Advanced Management Program, ESADE Business School, Spain, Gemma Baulenas, Universidad Autónoma de Barcelona, Spain and Joan Coma-Cros, ESADE Business School, Spain

'This book makes an innovative contribution to our knowledge of family business. It is the fruit of several decades of research and teaching, through family business models or ‘archetypes’. I am confident that, like all good theories, it is going to be extremely practical and useful for family businesses that, today and in the future, face the exciting challenge of family business management.’ - Carlos Losada, Director General, ESADE Business School, Spain ‘This book represents an important and novel contribution to knowledge on family business. Working on the basis of painstaking research, the authors have succeeded in obtaining relevant and practical conclusions regarding the various family business models and the right management procedures to apply to each of them. The resulting book has great credibility and usefulness, not only for those with an interest in the matter but also for anyone who wishes to gain insight into this field.’ - Fernando Casado, General Manager, Instituto de la Empresa Familiar

Randel S. Carlock, Berghmans Lhoist Chaired Professor of Entrepreneurial Leadership, INSEAD and Professor of Family Enterprise, University of St Thomas, USA and John L. Ward, Clinical Professor and Co-Director, Center for Family Enterprises, Kellogg School of Management, Northwestern University, USA

‘The book is fantastic. Family businesses are best when there is alignment throughout: among the family in its commitment to each other and the business, between the family and the business, and of the business to the external market. This book demystifies the complex task of strategic thinking and planning for the family and business systems.’ - Yuelin T. Yang, IMC Pan Asia Group The authors explore how effective planning and communication helps business families around the world address growth challenges as they strive to become high performing multi-generation family enterprises. This book shows family businesses working together at their best. October 2010 67 figures Hardback

272pp

234x156mm

£26.00

978-0-230-22262-5

An exceptional work on family business, showing how to maintain a balanced relationship between the family and the company, and ensure satisfactory business results. This roadmap helps the reader to build better managed and more stable family firms. May 2010 200pp 5 b/w tables and 60 figures Hardback £26.00

234x156mm 978-0-230-24652-2

ebook available from: Waterstone’s, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA, Gardners Books

New

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

FAMILY BUSINESS

Selling Your Business for More Maximizing Returns for You, Your Family, and the Business Daniel R. Barron, Senior Vice President and Managing Director, Mary Geddes Boehler, Independent Senior Vice President and Managing Director, both at Northern Trust Company’s Family Business Group and Marian F. Cook, President and CEO, Ageos Enterprises

Highlights a holistic and values based approach to selling your family business that gives the family business owner a unique personal and professional perspective of the sales cycle. It focuses on the entire process of selling - before, during and after - ensuring that both the buyer and seller reap the rewards from the change in ownership. March 2010 Hardback

208pp £28.99

234x156mm 978-0-230-61893-0

Wise Growth Strategies in Leading Family Businesses Joachim Schwass, Professor of Family Business, IMD, Switzerland

The majority of family businesses are both illprepared and ineffective at handling the emotional family related and the rational business related complexities they face. This book, a nine year study of multi-generational award winning family businesses, provides new and deep insights into their long-term success strategies. July 2005 Hardback

192pp £60.00

216x138mm 978-1-4039-9416-5

ebook available from: Ebook Library, ebooks. com, Palgrave Connect Business & Management Collections

Family Business series A wonderful group of books offering indispensable guides that are essential reading for anyone interested in starting up a successful family business, maintaining an existing company, or passing it along to future generations. The authors of these books are experts in the field, giving practical, effective, and time-tested insights. For more information on the titles in this series, please visit www.palgrave.com/familybusiness

Inside the Multi-Generational Family Business Nine Symptoms of Generational Stack-Up and How to Cure Them Mark Green, Senior Associate of The Family Business Consulting Group, Inc.

Inside the Multi-Generational Family is an inside look at how familial relationships affect the success or the failure of the family business. Many family business owners encounter conflict between siblings, children, and other relatives—especially when they’re all involved with the business. May 2011 Hardback

208pp £18.99

234x156mm 978-0-230-11184-4

Building a Successful Family Business Board A Guide for Leaders, Directors, and Families Jennifer M. Pendergast, Senior Consultant, John L. Ward, Clinical Professor, Kellogg School of Management, USA, Co-founder and Stephanie Brun De Pontet, Associate, all at The Family Business Consulting group, Inc.

In Building a Successful Family Business Board, the authors show why private firms need the in-depth expertise and objective feedback that a well-chosen board, including qualified independent directors, can provide, and demonstrates how owners and directors can work together to ensure a long and profitable life for the firm. March 2011 Hardback

272pp £26.00

234x156mm 978-0-230-11154-7

Family Business Ownership How to Be an Effective Shareholder 2nd edition Craig E. Aronoff, Co-founder, Principal, and Chairman,Stephen L. McClure, Principal and John L. Ward, Co-founder, all at The Family Business Consulting Group, Inc.

Ownership in a family business can be a rewarding and important role. It means stewardship, protection and nurturing the family business. As a guide for shareholders, this book will develop understanding and insight into the role of becoming more valuable as an owner, not just financially, but intellectually and emotionally as well. March 2011 Paperback

104pp £16.99

216x138mm 978-0-230-11230-8

A Woman’s Place The Crucial Roles of Women in Family Business January 2011 Hardback

176pp £26.00

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

234x156mm 978-0-230-11122-6

FAMILY BUSINESS

Developing Family Business Policies Your Guide to the Future January 2011 Paperback

112pp £16.99

234x156mm 978-0-230-11109-7

Effective Leadership in the Family Business January 2011 Paperback

108pp £16.99

Family Education For BusinessOwning Families Strengthening Bonds By Learning Together

Getting the Best Professional Family Business Advice

January 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11119-6

Family Meetings How to Build a Stronger Family and a Stronger Business 2nd edition

234x156mm 978-0-230-11117-2

January 2011 Paperback

Family Business by the Numbers

How to Choose and Use Advisors

100pp £16.99

234x156mm 978-0-230-11101-1

100pp £16.99

234x156mm 978-0-230-11104-2

Keeping the Family Business Healthy How to Plan for Continuing Growth, Profitability, and Family Leadership January 2011 Hardback

308pp £30.00

234x156mm 978-0-230-11121-9

How Financial Statements Impact Your Business January 2011 Paperback

144pp £27.50

234x156mm 978-0-230-11123-3

Financing Transitions Managing Capital and Liquidity in the Family Business 2nd edition

Family Business Compensation 2nd edition January 2011 Paperback

136pp £16.99

January 2011 Paperback

234x156mm 978-0-230-11103-5

Prospering in the Third Generation and Beyond

Maximizing Family and Business Potential. 104pp £16.99

January 2011 Paperback

234x156mm 978-0-230-11106-6

108pp £16.99

234x156mm 978-0-230-11115-8

Make Change Your Family Business Tradition January 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11112-7

234x156mm 978-0-230-11118-9

Healthy Growth for the Family Business

The Final Test of Greatness 2nd edition 112pp £16.99

January 2011 Paperback

Making Sibling Teams Work

Family Business Succession

January 2011 Paperback

256pp £16.99

Preparing Yourself to Relinquish Control of the Family Business

234x156mm 978-0-230-11105-9

From Siblings to Cousins

Family Business Governance January 2011 Paperback

128pp £16.99

Letting Go

January 2011 Paperback

104pp £16.99

The Next Generation January 2011 Paperback

104pp £16.99

234x156mm 978-0-230-11108-0

234x156mm 978-0-230-11124-0

More than Family

234x156mm 978-0-230-11100-4

How Families Work Together January 2011 Paperback

Family Business Values

104pp £16.99

234x156mm 978-0-230-11102-8

Non-Family Executives in the Family Business January 2011 Paperback

104pp £16.99

234x156mm 978-0-230-11111-0

How to Assure a Legacy of Continuity and Success January 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11110-3

New

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

FAMILY BUSINESS • ENTREPRENEURSHIP AND SMALL BUSINESS

Nurturing the Talent to Nurture the Legacy Career Development in the Family Business. January 2011 Paperback

108pp £16.99

234x156mm 978-0-230-11113-4

Preparing Successors for Leadership

Entrepreneurship and Small Business

100pp £16.99

Paul Burns, Professor of Entrepreneurship and Dean, University of Bedford Business School, UK

234x156mm 978-0-230-11099-1

‘This text should be indispensible to any student of entrepreneurship.' Elizabeth Chell, Professor of Entrepreneurial Behaviour, Kingston University, UK

Preparing Your Family Business for Strategic Change January 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11107-3

Sharing Wisdom, Building Values Letters from Family Business Owners to Their Successors January 2011 Hardback

204pp £27.50

234x156mm 978-0-230-11120-2

The Family Constitution Agreements to Secure and Perpetuate Your Family and Your Business January 2011 Paperback

116pp £16.99

234x156mm 978-0-230-11116-5

Working for a Family Business A Non-Family Employee’s Guide to Success January 2011 Paperback

128pp £16.99

234x156mm 978-0-230-11114-1

Please use the following ISBNs to order all titles in the series: Hardback: 978-0-230-29436-3 Paperback: 978-0-230-29115-7

Entrepreneurship and Small Business 3rd edition Simon Bridge, Simon Bridge and Associates, Ken O’Neill, Enterprise and Small Business Development Unit, University of Ulster, UK and Frank Martin, University of Stirling, UK

Start-up, Growth and Maturity 3rd edition

Another Kind of Hero January 2011 Paperback

Understanding Enterprise Website

This edition of Paul Burns' market-leading text retains its broad and accessible coverage of entrepreneurship, synthesizing good management practice for students and developing strong entrepreneurial skills. Boxed mini-cases, a stepby-step guide to producing a business plan and full-length international case studies give it great practical application and make it easy for students to relate theory to practice.

‘Earlier editions of this text have gained it a deserved place as a leading student text on entrepreneurship. This third edition cements that position by taking the more challenging position that policies have not ‘had the effect intended in improving rates of entrepreneurship’. The text needs to be read not only by students but also by all public officials charged with making their country more entrepreneurial.’ - David Storey, Associate Dean of Research and Director, Centre for SMEs, Warwick Business School, UK November 2008 528pp Paperback £41.99

246x189mm 978-0-230-55270-8

Contents: PART 1: ENTREPRENEURSHIP / Entrepreneurship in the Twenty-first Century / Entrepreneurs and Owner-managers / Innovation and Entrepreneurship / Social and Civic Entrepreneurship / PART 2: START-UP / Developing Creativity and the Business Idea / Evaluating the Business Idea / Launching the Business / International Entrepreneurship / Running the Business / Financing the Business / PART 3: GROWTH / Planning for Growth / New Products and Services / Growing the Business / Developing the Business Plan / Exit: Failure and Success / PART 4: MATURITY / The Family Firm / From Entrepreneur to Leader / Corporate Entrepreneurship

Rethinking Enterprise Policy

November 2010 544pp 40 b/w tables and 40 figures Paperback £39.99

August 2010 248pp 216x138mm 17 b/w illustrations, 31 figures and 13 b/w tables Hardback £65.00 978-0-230-23558-8

276x216mm 978-0-230-24780-2

Can Failure Trigger New Understanding? Simon Bridge, Simon Bridge and Associates

Policies to increase the level of enterprise and entrepreneurship, in many countries and regions, have often failed. This book explores this and gives alternative views to derive a different model, based on social influence, which is consistent with the evidence and which might therefore lead to better policy.

ebook available from: Palgrave Connect Business & Management Collections

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

ENTREPRENEURSHIP AND SMALL BUSINESS

Korean Entrepreneurship

The Startup Game

The Foundation of the Korean Economy

Inside the Partnership between Venture Capitalists and Entrepreneurs

Edited by T. Youn-ja Shim, Vice President for Business Affairs, Loyola Productions, and formerly Director of Global Entertainment Business Initiative, Marshall School of Business, University of Southern California, USA

The growth of entrepreneurship in South Korea has turned the country into an economic powerhouse. In this collection of essays, scholars highlight the favourable political and cultural values conductive to its development, including the characteristics of entrepreneurial family firms and the impact of new media and globalization. January 2011 Hardback

228pp £62.50

234x156mm 978-0-230-10707-6

ebook available from: Palgrave Connect Economics & Finance Collections

Values and Opportunities in Social Entrepreneurship Edited by Kai Hockerts, Copenhagan Business School, Denmark, Johanna Mair, Department of General Management, IESE Business School, Universidad de Navarra, Spain and Jeffrey Robinson, Stern School of Business, New York University, USA

Over the past few years social entrepreneurship has grown as a research field. In this third volume in the series, contributions explore questions of values in social entrepreneurship as well as the identification and exploitation of social venturing opportunities. September 2010 320pp 32 tables and 9 figures Hardback £60.00

216x138mm

William H. Draper, Venture Capitalist, Founder, Sutter Hill Ventures, General Partner, Draper Richards L.P., Draper Investment Company, and Draper International and Chairman of the Board, The Draper Richards Foundation

'Entrepreneurship - the catalyst of positive change - is inextricably linked with venture capital, and this unique ecosystem fosters innovative ideas that can transform the world. Bill Draper, who began investing back when Silicon Valley was only known for its fruit orchards, tells the story behind some of the most pivotal companies of the last half-century and offers a fascinating look at the inner workings of the venture capital industry.’ Elon Musk, co-founder, Paypal, co-founder, CEO and CTO of SpaceX, co-founder and CEO, Tesla Motors, chairman of Solar City ‘I wish I had the book when I started salesforce. com.’ - Mark Benioff, CEO and founder, Salesforce. com ‘You can’t do better than this first-hand account from the storied father-son team of Bill and Tim Draper. They have done all of us who are passionate about technology and innovation a huge favor by chronicling their experience.’ - From the foreword by Eric Schmidt, CEO, Google The first up-close look at how the relationship between venture capitalists and entrepreneurs is critical to the future of business. For more than forty years, Bill Draper has worked with top entrepreneurs in fabled Silicon Valley, where today’s vision is made into tomorrow’s reality. Contents: Foreword; By E.Schmidt, CEO and Chairman of Google / Introduction: Breakfast at Buck’s / Three Generations / How it Works / What it Takes / My ‘Missing’ Decade / To India and Back / From International to Global / Finding the Exit / The Business of Philanthropy / Fitting it all Together / Afterward by Tim Draper January 2011 Hardback

272pp £18.99

234x156mm 978-0-230-10486-0

Entrepreneurship and Economic Development Edited by Wim Naudé, Senior Research Fellow and Project Director, UNUWIDER

Leading international scholars provide a timely reconsideration of how and why entrepreneurship matters for economic development, particularly in emerging and developing economies. The book critically dissects the evolving relationship between entrepreneurs and the state. December 2010 392pp Hardback £70.00

216x138mm 978-0-230-28220-9

Studies in Development Economics and Policy Series Editor: Anthony Shorrocks ebook available from: Palgrave Connect Economics & Finance Collections

Scaling Social Impact New Thinking Paul N. Bloom, Adjunct Professor of Social Entrepreneurship and Marketing; Faculty Director, Centre for the Advancement of Social Entrepreneurship, Duke University’s Fuqua School of Business, USA and Edward Skloot, Founding Director, Centre for Strategic Philanthropy and Civil Society; Professor of the Practice of Public Policy, Duke University, USA

Many social entrepreneurs struggle to take successful, innovative programs that address social problems a local or limited basis and scale them up to expand their impact in a more widespread, deeper, and efficient way. The editors address this issue with a comprehensive collection of original papers. November 2010 270pp Hardback £65.00

234x156mm 978-0-230-10437-2

ebook available from: Palgrave Connect Business & Management Collections

978-0-230-21668-6

New

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

ENTREPRENEURSHIP AND SMALL BUSINESS

Wise Wealth

Conscientious Equity

Creating It, Managing It, Preserving It

An American Entrepreneur’s Solutions to the World’s Greatest Problems

Joachim Schwass, Professor of Family Business, IMD, Switzerland, Håkan Hillerström, Independent Consultant, Holger Kück, Consultant and Colleen Lief, Research Associate, both at IMD, Switzerland

Captures the insights of leading academics and practitioners based on decades of research around the globe on factors of success and failures of private wealth, over time. It presents a deep and broad approach to understanding why and how wealth is created, managed and preserved over generations.

Neal Asbury, Chief Executive of The Legacy Companies and host of The Neal Asbury Show

Neal Asbury argues that moving away from intransigent political ideologies and toward a world driven by international commerce allows us to address and in fact solve economic instability, the destruction of the environment, crushing poverty, and crippling corruption all over the planet.

Getting Between the Balance Sheets The Four Things Every Entrepreneur Should Know About Finance David Frodsham, CEO Coach, Advisor and Boardmember, Plusvite Ltd, UK and Heinrich Liechtenstein, Professor of Finance, IESE, Spain

'A compelling read.' Andrea Traversone, Amadeus Capital Partners, UK For many entrepreneurs there is a mystique about finance -starting, growing and selling new ventures is tough enough. Yet with some focused financial knowledge you can run your company with less cash, grow it more quickly and make more money when it is sold. This book makes the dry world of finance easy to understand and relevant to entrepreneurs.

Contents: Preface / The Cycle of Entrepreneurship / Generation One - The Entrepreneur / Generation Two and Onward – The Family Business / The Family Office - Why Start One? / The Family Office - How to Start One / The Family Office - What To Keep Your Eye On / Should it be a Single Family Office or a Multi-Family Office? / The Cycle of Entrepreneurship Continues / How it all Comes Together - The Long Term View

Contents: Introduction / Free Runs Both Ways / A Ship that Sailed Long Ago / Taking Back the Keys to the Bus / Playing By the Rules When the Rules Don’t Exist / Ingenuity is not a Public Service / The Kind of Farm Aid Willie Nelson Never Imagined / Sanction Fever / A Little Knowledge Makes a Dangerous Leader / That’s why they Call Him ‘Chief Executive’ / Creating a New Organization / The Worldwide Meet-And-Greet / I’d Love to Change the World

November 2010 224pp 234x156mm 41 b/w tables, 27 diagrams and 71 graphs Hardback £26.00 978-0-230-25286-8

December 2010 176pp 216x138mm 23 figures and 6 b/w photographs Hardback £40.00 978-0-230-29005-1

November 2010 240pp Hardback £16.99

ebook available from: Palgrave Connect Economics & Finance Collections

ebook available from: Palgrave Connect Business & Management Collections

234x156mm 978-0-230-10892-9

ebook available from: Waterstone’s, Palgrave Connect Economics & Finance Collections, Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary

Follow Palgrave Macmillan on Facebook®. Become a ‘fan’ of our Facebook® page to get the latest news, reviews and event invites. www.facebook.com/PalgraveMacmillan

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

ENTREPRENEURSHIP AND SMALL BUSINESS

Entrepreneurial Values and Strategic Management Essays in Management Theory Vittorio Coda, Professor of Business Strategy, Bocconi University, Italy

An engaging discussion of the goals and purpose of the business enterprise illuminating the longrunning debate over the goals of the firm.   Contents: Introduction: Some Thoughts on Vittorio Coda’s Contributions to Strategic Management by Robert M. Grant / PART I: THE ITALIAN TRADITION OF MANAGEMENT THEORY / Management Theory: Its Content, Specificities, and Role / Management Theory in the Late 1950s: Revisiting Gino Zappa ‘Productive Activities’ and his Posthumous Work / PART II: THE FRAMEWORK OF STRATEGIC MANAGEMENT / The Evaluation of the Entrepreneurial Formula / The Purpose of the Firm: Physiology and Pathology / Governing Strategy Dynamics / Strategy and Communication: The Missing Link / PART III: MEETING THE CHALLENGES TO THE ENTREPRENEURIAL ECONOMY / The Role of Ownership in Corporate Restructuring / The Relationship between the Firm and its Workforce: Prospects for Change / Ethical Codes and Market Culture / In support of a Free and Responsible Entrepreneurial Economy October 2010 Hardback

248pp £60.00

Social Enterprise

Corporate Entrepreneurship

Developing Sustainable Businesses

2nd edition

Frank Martin and Marcus Thompson, Lecturer, University of Stirling, UK

'This book provides a comprehensive and well researched guide for current and aspiring social enterprise leaders alike.' - Matt Jarratt, Social Enterprise London, UK This text considers what it takes for a social enterprise to sustain and develop its activities and compares social enterprise success to other forms of business. Perfect for all students and practitioners who want to make a difference and featuring real-world case studies, mini examples and quotations from active social entrepreneurs. March 2010 272pp 234x156mm 15 b/w illustrations and15 b/w tables Paperback £32.99 978-0-230-20372-3

Social Entrepreneurship Business Models Incentive Strategies to Catalyze Public Goods Provision

216x138mm 978-0-230-25016-1

Bocconi on Management ebook available from: Palgrave Connect Business & Management Collections

New

Available as an ebook

This innovative text considers the personal qualities of successful entrepreneurs and the manner in which they do business. It demonstrates how these qualities can be replicated to form an organisational architecture that encourages entrepreneurship at all levels within a company. February 2008 Paperback

416pp £36.99

246x189mm 978-0-230-54263-1

Entrepreneurship From Opportunity to Action

Katharina Sommerrock, Consultant, Bain & Company, Germany

David Rae, Professor of Business and Enterprise at Lincoln Business School, University of Lincoln, UK

Exploring how social entrepreneurial organizations are actually able to create solutions that tackle social and ecological problems this book makes out incentives as a key element of their value creation and identifies specific strategies for social value creation.

This text connects theory and practice in a whole new way. Other Entrepreneurship texts are primarily research and theory oriented, and simply tack on real-world examples, while this book offers a stronger practical approach. It focuses on learning for, rather than about enterprise.

Contents: PART I: INTRODUCTION / PART II: THE SOCIAL ENTREPRENEURSHIP PHENOMENON / PART III: THEORETICAL PERSPECTIVES / PART IV: SOCIAL ENTREPRENEURIAL STRATEGIES TO CATALYZE PUBLIC GOOD PROVISION / PART V: CONCLUSION AND IMPLICATIONS September 2010 328pp 28 figures and 4 b/w tables Hardback £60.00

Paul Burns, Professor of Entrepreneurship and Dean, University of Bedford Business School, UK

January 2007 Paperback

312pp £34.99

246x189mm 978-1-4039-4175-6

216x138mm 978-0-230-27857-8

Inspection copy available

Web resource available

Comes with a CD/DVD

INNOVATION

Venturing into the Bioeconomy

Innovation

Innovation Management Strategy and Implementation using the Pentathlon Framework 2nd edition Keith Goffin, Professor of Innovation and New Product Development and Rick Mitchell, both at Cranfield School of Management, UK

'Goffin and Mitchell do an admirable job of assembling an arsenal of strategic tools within a comprehensive framework to help both students and practitioners of innovation. This book is the achievement of a delicate balancing act between depth and breadth that will ensure its place on the bookshelves of MBA students and managers alike.’ - Peter Erdélyi, Senior Lecturer in Strategy and Marketing, Bournemouth University, UK Designed primarily for students on MBA and executive education courses, this practical text uses a ‘pentathlon’ framework for discussing key issues. The authors provide pragmatic tools for the effective management of innovation and develop strategies for improving performance in both service and manufacturing companies.

Professions, innovation, identity Alexander Styhre, Associate Professor, Department of Project Management, Chalmers University of Technology, Sweden, Mats Sundgren, Senior Scientist, AstraZeneca R&D, Sweden

This book reports empirical material from three case studies in the pharmaceutical industry, the biotechnology industry and the domain of academic research. New technoscientific frameworks that have not yet translated into new therapies, in the future, may play a more central role in the late-modern society. Contents: Studying the Organization of the Bioeconomy / Professional Ideologies and Identities and Innovation Work / The Bioeconomy, Biocapital and New Regime of Science-based Innovation / Innovation Work in a Major Pharmaceutical Company / The Craft of Research in Biotech Companies / Exploring Life in the University Setting / Managing and Organizing the Bioeconomy July 2011 Hardback

308pp £65.00

The Contrary Forces of Innovation An Ethnography of Innovation in the Food Industry Thomas Hoholm, Norwegian School of Management BI, Norway

The complexity and tensions of industrial innovation processes are fleshed out through the analysis of an intriguing case study from the food industry. Drawing together insights from multiple disciplines, this book shows the controversial nature of innovation processes.

Contents: Key Aspects of Innovation Management / Innovation and Economics / Contrasting Services with Manufacturing / Developing an Innovation Strategy / Generating Creative, Customer-focused Ideas / Prioritization: Selecting and Managing the Portfolio / Implementation / Creating an Innovative Culture / Boosting Innovation Performance / The Future of Innovation Management March 2010 424pp 234x156mm 80 b/w tables and 60 diagrams Paperback £32.99 978-0-230-20582-6

216x138mm 978-0-230-23836-7

Managing Innovation Driven Companies Approaches in Practice Edited by Hugo Tschirky, Professor of Business Management, Swiss Federal Institute of Technology, Switzerland, Cornelius Herstatt, Director Institution for Technology and Innovation Management, Hamburg University of Technology, Germany, David Probert, Reader in Technology Management, Centre for Technology Management, University of Cambridge, UK, Hans Georg Gemünden, Head, Institute for Technology and Innovation Management, Technical University of Berlin, Germany, Massimo G. Colombo, Professor of Economics of Technical Change, Politecnico di Milano, Italy, Thomas Durand, Professor, Ecole Centrale Paris, France, Petra C. de Weerd-Nederhof, Professor, School of Management and Governance, University of Twente, The Netherlands and Tim Schweisfurth, Institute for Technology and Innovation Management, Hamburg University of Technology, Germany

Emphasizing the practical side of Technology and Innovation Management, this book includes significant contributions to the practice of strategizing, management of competences and innovation management. While the findings are research-based, each contribution has ‘managerial implications’ which cover the recommended implementation. December 2010 304pp 86 figures and 34 b/w tables Hardback £65.00

216x138mm 978-0-230-24590-7

Contents: PART I / Understanding Innovation as Process / Constructing Ethnography / PART II / Introducing the Case StudyFermenting Fish: Innovation In Practice / PART III / An Analytic Scheme of Innovation ProcessesThe Contrary Forces of Innovation / Conclusion April 2011 336pp 2 b/w tables and 2 figures Hardback £65.00

216x138mm 978-0-230-28366-4

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

INNOVATION

Developing Innovative Organizations

The Innovation for Development Report 2010–2011

A Roadmap to Boost your Innovation Potential

Innovation as a Driver of Productivity and Economic Growth

Benoît Gailly, Professor in Innovation Management, Louvain Business School, Belgium

Combining insights from leading academic research and experienced managers, this book provides a systematic framework to understand what innovation is, why it matters, how it can be managed and how it can help your organization to reach its objectives. Contents: Acknowledgement / About The Authors / Table Of Contents / List Of Figures / Introduction / Structure / Your Innovation Roadmap / PART I: UNDERSTANDING THE INNOVATION CHALLENGE / Understanding Innovation / Why Worry? The Case For Innovation / PART II: DEVELOPING INNOVATION CAPABILITIES / Innovation Strategy: How And How Much To Innovate / Nurturing Entrepreneurial Resources / Sourcing: Finding The Gold Nuggets / Assessing Innovations: Show Me The Money / Stairways To Heaven: Managing The Innovation Pipeline / Conclusion November 2010 232pp 1 b/w table and 9 figures Hardback £26.00

234x156mm 978-0-230-28942-0

ebook available from: Palgrave Connect Business & Management Collections, Gardners Books

New

Creating Breakthrough Products Keith Goffin, Professor of Innovation and New Product Development, Cranfield School of Management, UK, Fred Lemke, Assistant Professor of Marketing, Alliant International University, USA and Ursula Koners, Visiting Research Fellow, Cranfield School of Management, UK

Augusto López-Claros, World Economic Forum, Switzerland

This report provides a comprehensive look at the role of innovation in promoting economic and social development. It examines the impact of innovation on the economic growth of developing countries and the future role of technological innovation in international efforts to mitigate the effects of climate change, amongst many other issues. Contents: PART I: INNOVATION CAPACITY INDEX / PART II: PAPERS FROM LEADING EXPERTS ADDRESSING DIFFERENT DIMENSIONS OF INNOVATION / The Impact of Innovation and Knowledge Spill-overs on the Economic Growth and Development Potential of Developing Countries / The Learning Economy as a Phase of Economic Development / Social Entrepreneurship as a Key Innovation for the Business Community in the 21st Century / Breakthrough Innovation and the Growth of Innovation Clusters / Intellectual Property, Innovation and the Debate on Open Source Technologies / The Future Role of Technological Innovation in International Efforts to Mitigate the Effects of Climate Change, among others / PART III: INNOVATION PROFILES FOR 70 OF THE MOST IMPORTANT COUNTRIES, WHICH ACCOUNT FOR THE LION’S SHARE OF WORLD OUTPUT November 2010 352pp Paperback £60.00

Identifying Hidden Needs

Available as an ebook

276x216mm 978-0-230-23967-8

Inspection copy available

Too many new products fail. New products which are hard to differentiate from existing products won’t capture the customer’s imagination. The failure is due to a poor understanding of customers’ needs. Companies need to take a radical approach to identifying customers’ real needs, and this book demonstrates innovative ways to achieve this. Contents: PART I: WHY HIDDEN NEEDS APPROACHES ARE REQUIRED / Introduction / PART II: TRADITIONAL MARKET RESEARCH METHODS / Surveys / Focus Groups / PART III: INNOVATIVE MARKET RESEARCH METHODS / Ethnographic Market Research / Ethnographic Market Research - Example Project / Repertory Grid / Projection, Lead Users and Other Methods / Conjoint Analysis / PART IV: DESIGNING BREAKTHROUGH PRODUCTS AND SERVICES / Designing Breakthrough Products and Services / Creating a Culture of Innovation / Appendices October 2010 288pp 41 b/w tables and 49 figures Hardback £30.00

234x156mm 978-0-230-21976-2

ebook available from: Palgrave Connect Business & Management Collections, Gardners Books

Web resource available

Comes with a CD/DVD

INNOVATION

Learning Regional Innovation

Technology Management

Scandinavian Models

Activities and Tools Edited by Marianne Ekman, Professor, Royal Institute of Technology, Sweden, Björn Gustavsen, Professor Emeritus, Work Research Institute, Sweden, Björn Terje Asheim, Professor, Lunds University, Sweden and Öyvind Pålshaugen, Research Director, Work Research Institute, Sweden

Dilek Cetindamar, Director of Competitiveness Forum, Rob Phaal, Senior Research Associate and David Probert, Reader in Technology Management, Centre for Technology Management, both at University of Cambridge, UK

Participation and social responsibility in innovation is the core theme of this book. Both are issues of organization and not of ethics, or the enforcement of other forms of obligations on individual actors. The need is for a democratization of innovation that can make innovation open to broad participation.

'This book is an insightful resource for both the technology management student and professional. The student can benefit from the practical examples that bring the technology management tools and processes to life.' - Christos-Dimitris Tsinopoulos, Lecturer in Operations and Project Management, Durham Business School, Durham University, UK

December 2010 312pp 17 b/w tables and 7 figures Hardback £65.00

March 2010 296pp 246x189mm 30 b/w tables and 30 b/w illustrations Paperback £39.99 978-0-230-23334-8

216x138mm 978-0-230-27560-7

humanism in Business Series The Humanism in Business Series provides inspiration and solid advice on how to align business success with societal aims. The Humanistic Management Network

Humanistic Management in Practice

Technological Innovation An Intellectual Capital Based View

Key Concepts in Innovation

Gregorio Martín de Castro, Assistant Professor, Miriam Delgado Verde, Assistant Professor, Pedro López Sáez, Assistant Professor, Business Administration and José Emilio Navas López, Professor of Business Administration, all at Complutense University of Madrid, Spain

Focusing on innovation management, the authors explore the role of knowledge stocks or intellectual capital blocks such as human, social, technological, organizational and regional capitals, on technological innovation process typologies and firm performance, absorptive capabilities and organizational learning. May 2010 208pp 43 b/w tables and 19 figures Hardback £63.00

216x138mm 978-0-230-23021-7

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA

Hamsa Thota, President, Innovation Business Development Inc. and Zunaira Munir, Managing Director, Strategize Blue, USA

A comprehensive glossary providing clear explanations of the major terms in the field of innovation, covering areas such as product development, design and creativity. By simplifying complex terminology and highlighting key debates, this book is an ideal companion for both students and practitioners in the field. July 2011 Paperback

304pp £15.99

Edited by Ernst Von Kimakowitz, Independent Professional, Michael Pirson, Assistand Professor, Graduate School of Business, Fordham University, USA, Heiko Spitzeck, Lecturer, Cranfield University, UK, Claus Dierksmeier, Associate Professor, Department of Philosophy, Stonehill College, USA and Wolfgang Amann, Director of Executive Education, Goethe Business School, Germany

An investigation into the principles of humanistic management which examines their theoretical merits. In order to demonstrate that humanistic ideas also work in practice and can lead to actionable management guidelines it presents case studies of how businesses succeed in generating social value whilst being profitable. December 2010 352pp 12 b/w tables and 20 figures Hardback £65.00

216x138mm 978-0-230-24632-4

Please use the following ISBN to order all titles in the series: Hardback: 978-0-230-24633-1

216x138mm 978-0-230-24462-7

Palgrave Key Concepts

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

INNOVATION • BUSINESS ETHICS CORPORATE SOCIAL RESPONSIBILITY

Humanistic Ethics in the Age of Globality

Business Ethics Corporate Social Responsibility

Edited by Claus Dierksmeier, Associate Professor, Department of Philosophy, Stonehill College, USA, Wolfgang Amann, Director of Executive Education, Goethe Business School, Germany, Ernst Von Kimakowitz, Independent Professional, Heiko Spitzeck, Lecturer, Cranfield University, UK and Michael Pirson, Assistand Professor, Graduate School of Business, Fordham University, USA

Cultures and moral expectations differ around the globe, and so the management of corporate responsibilities has become increasingly complex. Is there, however, a humanistic consensus that can bridge cultural and ethnic divides and reconcile the diverse and contrary interests of stakeholders world-wide? This book seeks to answer that question. Contents: Introduction / PRE-MODERN THEORIES / Socrates and Plato – Applying their Humanistic Views to Modern Business; I.Patsioti-Tsacpounidis / Aristotle’s Economic Ethics; C.Dierksmeier & M.Pirson / Stoic Humanism; M.Forschner / Thomas Aquinas on Business and the Fulfillment of Human Needs; C.Dierksmeier & A.Celano / MODERN POSITIONS / Kant’s Humanist Ethics; C.Dierksmeier / Humanistic Values in German Idealism; R.Fincham / Marx and Humanism; U.Steinvorth / John Stuart Mill and the Idea of a Stationary State Economy; M.Buckley / CONTEMPORARY PHILOSOPHY / Habermas and his Communicative Perspective; S.Langenberg / Sen and Nussbaum on Human Capabilities in Business; B.Giovanola / Solomon on the Role of Virtue Ethics in Business; U.Kirchengast / Wittgenstein and the Challenge of Global Ethics; J.Friedland / NON-WESTERN AND NON-TRADITIONAL APPROACHES / Humanistic Values in Indian and Chinese Traditions; M.KirloskarSteinbach / ‘African humanism’ and a Case Study from the Swahili Coast; K.Kresse / Conclusions July 2011 2 b/w tables Hardback

304pp

216x138mm

£65.00

978-0-230-27327-6

New

Corruption The New Corporate Challenge Nick Kochan, Leading British Authority on Organized Crime, Corruption and Money Laundering

Crisis and Recovery Ethics, Economics and Justice Rowan Williams, Archbishop of Canterbury and Larry Elliott, Economics Editor, The Guardian

Featuring contributions from: Robert Skidelsky, Emeritus Professor of Political Economy, University of Warwick, UK, Jon Cruddas, MP for Dagenham & Rainham, Jonathan Rutherford, Professor of Cultural Studies, Middlesex University, UK, Editor, Soundings, Phillip Blond, Director of ResPublica and Research Fellow, NESTA, Adam Lent, Head, Economic and Social Affairs Department, TUC, John Reynolds, Chairman, Church of England Ethical Investment Advisory Group, Andrew Whittaker, General Counsel to the Board, Financial Services Authority, Zac Goldsmith, MP for Richmond Park, Will Hutton, Executive Vice Chair, The Work Foundation

‘Whether or not you follow any traditional faith, this interesting and illuminating collection will leave you healthily sceptical of faith-based economics.’ - The Guardian

The dangers of involvement in corruption need to be embedded in corporate strategy. Companies' response to these dangers must also be reflected in their practices, particularly if operating outside its own borders. This book guides managers through the complexity of bribery issues with advice on how to implement anti-corruption strategies. Contents: Definitions and Distinctions/How Corporates can be Exposed to Corruption and Bribery/Corporate Risks of Bribery and Corruption /How a Company Responds to the Risks /Stopping Facilitation Payments /Spotting Corporate Corruption/Legal and Legislative Responses/How Corporates can be Prepared / International Anti-Bribery Laws /The Future of Legislation: UK 2010 Bribery Act / Case Studies of Corruption Cases / Conclusion September 2011 256pp Hardback £26.00

234x156mm 978-0-230-29843-9

During the ongoing global financial crisis, a lack of moral and ethical leadership in society has been exposed. The Most Reverend Rowan Williams, Archbishop of Canterbury and Larry Elliott, The Guardian, bring together their thoughts on the issues of ethics and morality in business, with contributions from leading business figures. September 2010 216pp Hardback £20.00

Available as an ebook

234x156mm 978-0-230-25214-1

Inspection copy available

Web resource available

Comes with a CD/DVD

BUSINESS ETHICS CORPORATE SOCIAL RESPONSIBILITY

Building Stakeholders Relations and CSR A Sensemaking Perspective Barbara Fryzel, Associate Professor, Jagiellonian University, Poland

Explores how companies engage in CSR activities, how their corporate identity determines the way in which they perceive the stakeholders and, as a result, engage in dialogue-based relations with them.

Contents: Introduction / PART I: CORPORATE SOCIAL RESPONSIBILITY – A RESPONSE TO GROWING CORPORATE POWER / Globalization and Evolving Form of Enterprises / Corporate Power / Structured Relations as a Response towards Corporate Power / Leadership, Transparency and Management by Objectives and Participation / Weakening State and Withdrawal of Public Sector / PART II: CREATING MEANINGS – A SENSE-MAKING PERSPECTIVE OF CORPORATE SOCIAL RESPONSIBILITY / Sense-making and Organizational Identity / Organization and its Message / PART III: ENTERPRISES AND RELATIONS WITH STAKEHOLDERS / The Framework / Socially Sensitive Organizations / Understanding Local Communities / The Four Pictures / Stakeholder Relations Insights July 2011 160pp 5 b/w tables and 17 figures Hardback £65.00

216x138mm 978-0-230-27325-2

The Ethical Business

Women in Management

Challenges and Controversies 2nd edition

European Employment Policy

Kamel Mellahi, Professor of Strategic Management, University of Sheffield Management School, UK, Kevin Morrell, Senior Lecturer in Organizational Behaviour, Birmingham Business School, University of Birmingham, UK and Geoffrey Wood, Professor in HRM, University of Sheffield, UK

'This is an excellent introductory text: grounded, topical and practical.' - Jeremy Moon, Professor of Corporate Social Responsibility, Director of International Centre for Corporate Social Responsibility, Nottingham University Business School, UK The second edition of The Ethical Business has been updated with new chapters focusing on the symbiotic relationship between business and the environment. New case studies have been developed to increase the practical application of ethical themes within the workplace. A critical analysis of contemporary issues in business ethics. Contents: PART I: THEORETICAL FOUNDATIONS / Introducing Business Ethics / The Ethical Business and the Business of Ethics / PART II: ISSUES FACING MANAGEMENT / Governance and Compliance / Social Partnerships / Green Issues / Globalization and Trade / PART III: ETHICAL MANAGEMENT IN PRACTICE: ETHICS AND KEY FUNCTIONAL AREAS / Accounting and Finance / Organizational Behaviour and Human Resource Management / Marketing / Supply Chain and Operations Management June 2010 288pp 234x156mm 15 b/w line drawings and 15 b/w tables Paperback £29.99 978-0-230-54693-6

Edited by Colette Fagan, Professor of Sociology, University of Manchester, UK, Maria Gonzalez Menendez, Senior Lecturer, Sociology and Silvia Gomez Anson, Associate Professor of Finance and Accountancy, both at University of Oviedo, Spain

This book provides a cross-national European comparative analysis of the presence–and absence–of women on the board of directors of companies. It asks whether a welfare state regime analysis is useful at this elite level as a way of understanding employment practices or whether state policy gives way to more universal and globalized factors. Contents: Introduction; C.Fagan & M.C.González / Women on European Boards; S.Gómez / Individual Competence and Official Support: Women on Boards in Finland; P.Korvajarvi / Surge under Threat - The Rapid Increase in Women on Swedish Boards of Directors; M.Bygren, L.Bohman & C.Edling / Gender Quotas in Corporate Boards - Innovative Gender Equality Policy; M.Teigen / Women’s Representation on the Boards of UK Listed Companies; C.Fagan, N.Teasdale & C.Sutherland / Spain on the Norwegian Pathway: Towards a Gender-balanced Presence of Women on Corporate Boards; M.González Menéndez & L.Martínez González / Women in Top Management in France: Still Waiting for Change; M.Smith, P.Srinivasan & K.Zbuk / New and Persisting Barriers for Younger Generations of Women in Management in Slovenia; A.Kanjuo Mrčela, B.Lužar, T.Blatnik & S.Šmuc / Women in Management - the Hungarian Case; B.Nagy / Conclusions; C.Fagan & M.González Menéndez / Annex: The WoB Project: Aims, Methodology and Limitations; M.González Menéndez & L.Martinez González June 2011 272pp 216x138mm 36 tables, 10 graphs/charts and 2 line diagrams Hardback £55.00 978-0-230-29344-1

Reconciling Work and Welfare in Europe Series Editors: Denis Bouget and Jochen Clasen

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

BUSINESS ETHICS CORPORATE SOCIAL RESPONSIBILITY

BP and the Macondo Spill

Ethical Leadership

The Individual in Business Ethics

The Complete Story

Global Challenges and Perspectives

An American Cultural Perspective

Edited by Carla Millar, Professor, International Marketing and Management, University of Twente, The Netherlands and Eve Poole, Deputy Director, Ashridge Public Leadership Centre, Ashridge Business School, UK

Colin Read, Professor of Economics and Finance, SUNY College, USA

The complete story of the devastating BP oil spill of 2010. The author puts forward an objective account of what happened, a documentation of the true costs, not the hyperbolic costs, and an explanation of the science and business of the spill and its remediation. May 2011 23 figures Hardback

256pp

234x156mm

£26.00

978-0-230-29358-8

Social Capital, Corporate Social Responsibility, Economic Behaviour and Performance Edited by Lorenzo Sacconi, Professor of Economics, Trento University, Italy and Giacomo Degli Antoni, Assistant Professor of Economics, Department of Sociology and Social Research, University of Milano-Bicocca, Italy and Research Fellow, EconomEtica, Italy

This book focuses on the concepts of social capital, corporate social responsibility, and economic development in relation to economic theory of institutions and behavioural economics. It also takes a macroeconomic and empirical approach, on the relationship between social capital, ethical behaviour and economic development. December 2010 400pp 23 b/w tables and 18 figures Hardback £70.00

216x138mm

Presents analysis, examples, and ideas about the future in a lively yet academically robust format. The book presents the ethical leadership dilemmas of day-to-day international business life in all their complexity, providing a range of angles, options and ideas to feed a questioning mind. December 2010 288pp 17 b/w tables and 21 figures Hardback £65.00

216x138mm

Tomas Kavaliauskas, Lecturer, Vytautas Magnus University, Lithuania

This book shows how business ethics grovels before corporations and how it is too weak to create a truly critical voice of American capitalist economy. The individual’s treatment in corporate life is revealed through the eyes of Protestant culture and its coercive work tradition where efficiency value usurps values of individual freedoms. November 2010 224pp Hardback £65.00

216x138mm 978-0-230-28553-8

978-0-230-27546-1

Corporate Social and Human Rights Responsibilities Global, Legal and Management Perspectives

Corporate Social Responsibility and Corporate Governance The Contribution of Economic Theory and Related Disciplines

Edited by Karin Buhmann, Associate Professor, University of Copenhagen, Denmark, Lynn Roseberry, Associate Professor and Mette Morsing, Associate Professor and Professor of Corporate Social Responsibility, both at Copenhagen Business School, Denmark

Edited by Lorenzo Sacconi, Professor of Economics, Trento University, Italy, Margaret Blair, Professor of Law, Vanderbilt University, USA, R. Edward Freeman, Elis and Signe Olsson Professor of Business Administration, Darden School of Business, Virginia University, USA and Alessandro Vercelli, Department of Economic Policy, Finance and Development, University of Siena, Italy

This book challenges the separation between CSR and law. It also demonstrates that BRHR may be gradually separating from CSR through emphasis on state obligations. Authors from around the world discuss how businesses engage in CSR and human rights, and how governments and intergovernmental organisations may support business in taking responsibility

Corporate social responsibility is examined in this book as multi-stakeholder approach to corporate governance. This volume outlines neo-institutional and stakeholder theories of the firm, new rational choice and social contract normative models, self regulatory and soft law models, and the advances from behavioural economics.

December 2010 312pp 2 figures and 3 b/w tables Hardback £60.00

216x138mm 978-0-230-23089-7

ebook available from: Palgrave Connect Business & Management Collections

December 2010 488pp 36 figures and 18 b/w tables Hardback £80.00

234x156mm 978-0-230-23654-7

International Economic Association

978-0-230-23568-7

New

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

BUSINESS ETHICS CORPORATE SOCIAL RESPONSIBILITY

The Church on Capitalism

Big Business, Big Responsibilities

Theology and the Market

From Villains to Visionaries: How Companies are Tackling the World’s Greatest Challenges

Eve Poole, Deputy Director, Ashridge Public Leadership Centre, Ashridge Business School, UK

An examination of the views on capitalism of bishops, academics and business people in the Church of England. Highlighting the richness and distinctiveness of these arguments, it also points to flaws and gaps. Offering a new framework for public theology, Poole urges the Church to take its proper place in re-shaping the global economy. Contents: Preface / List of Acronyms / List of Illustrations / Introduction / General Synod Views / Church of England Commentators / Types of Theology / Critique of Church of England Views / Conclusion / Notes / Bibliography October 2010 3 b/w tables Hardback

248pp

216x138mm

£65.00

978-0-230-27516-4

ebook available from: Palgrave Connect Business & Management Collections

Critical Management Ethics Thomas Klikauer, School of Management, University of Western Sydney, Australia

Written in the European tradition of Kant’s philosophical trilogy on critique and Hegel’s concept of ethical life it outlines the great traditions in ethical philosophy: Aristotelian virtue ethics, Kantian ethics, and utilitarianism. It presents modern ethics from Nietzsche, Adorno, and Habermas to Kohlberg’s stages of moral development. July 2010 6 b/w tables Hardback

288pp

216x138mm

£65.00

978-0-230-23825-1

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA

The Humanitarian Response Index (HRI) 2009 Whose Crisis? Clarifying Donor’s Priorities

Andy Wales, Director of Sustainable Development, SABMiller, Matthew Gorman, Director, Corporate Responsibility and Environment, BAA Ltd., and Dunstan Hope, Managing Director, Information and Communications Technology, Business for Social Responsibility, USA

Big business is often seen as the villain in terms of the environment or social wellbeing. But some leading businesses are becoming leaders in the fight against climate change and protectors of human rights. This book explains why this is now a core part of strategy and not just philanthropy for these businesses. Contents: Introduction / A Challenging World with Some Unexpected Heroes / The Scale of the Challenge for Change / Changing Course: How Big Business Began to Lead / The New Collaboration Zone / Beware the Power of the Naysayers / Smarter Products and Better Protected Consumers / Looking Beyond the Label / New Responsibilities in the Networked Age / Complexity, Innovation and Regulation / Who is Driving Change? / The Government of Big Business / Everyday Champions / Conclusion - The View from Here: Successful Companies in a Sustainable World June 2010 2 b/w tables Hardback

192pp

234x156mm

£26.00

978-0-230-24395-8

DARA (Development Assistance Research Associates)

This report aims to improve humanitarian aid and donor accountability. In today's uncertain economy, it is even more important to ensure that aid is reaching the places where it is needed most.

November 2009 256pp Paperback £42.00

276x216mm 978-0-230-57349-9

Business Ethics in Action Seeking Human Excellence in Organizations Domènec Melé, Professor and Chairman, Department of Business Ethics, IESE Business School, University of Navarra, Spain

It is argued that, without neglecting efficiency or profits, human wellbeing should be the first priority of every business. Business Ethics in Action defends the need to orient business to people. Through case studies and pedagogy, this book aids students to apply the foundations and principles of business ethics to real world situations. Contents: PART I: INTRODUCTION TO BUSINESS ETHICS / PART II: THE INDIVIDUAL WITH THE ORGANIZATION / PART III: MANAGERIAL ETHICS /PART V: SOCIETAL BUSINESS ETHICS A full Table of Contents is Available at: www.palgrave.com June 2009 440pp 234x156mm 30 diagrams, 30 b/w tables and 15 charts Paperback £32.99 978-0-230-57310-9

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

BUSINESS LAW • BUSINESS HISTORY Business Law

Business History

Regulating for Decent Work

When the Luck of the Irish Ran Out

New Directions in Labour Market Regulation

The World’s Most Resilient Country And Its Struggle to Rise Again

Edited by Sangheon Lee, ILO Geneva, Switzerland and Deirdre McCann, Senior Lecturer, University of Manchester, UK

David J. Lynch, USA Today

‘...a compelling and vividly written account of what happened.’ - The Scotsman

Regulating for Decent Work is a response to the dominant deregulatory approaches that have shaped labour market regulation in recent years. The inter-disciplinary and international approach invigorates current debates through the identification of new challenges, subjects and perspectives.

June 2011 Hardback

November 2010 256pp Hardback £16.99

392pp £67.50

216x138mm 978-0-230-30217-4

Ireland emerged in the late 1990s as the fastest-growing country in Europe. But today, the Irish boom has gone bust. Here veteran journalist David Lynch offers a tight, character-driven narrative that opens our eyes to a nation’s downfall. 234x156mm 978-0-230-10273-6

Advances in Labour Studies

When Money Was In Fashion

Employment Law

Henry Goldman, Goldman Sachs, and the Founding of Wall Street

8th edition

June Breton Fisher, Henry Goldman’s granddaughter

Deborah J. Lockton, Professor of Employment Law, Leicester De Montfort Law School, UK

Employment law is one of the fastest moving areas in the law today, with statutory changes, European Directives and new cases changing the detail rapidly. This book steers the student confidently through the complexities, exploring statute and case law and is reinforced with summaries, exercises and further reading throughout. June 2011 Paperback

416pp £24.99

246x171mm 978-0-230-30128-3

Palgrave Macmillan Law Masters

New

The gripping story of the founding of world’s most successful investment bank. Contents: Against all Odds / Growing Pains / Bickering in the Boardroom / Phoenix Rising / The Fine Art of Collecting Fine Art / Family Matters / End of the Line / Acknowledgments May 2010 21 b&w photos Hardback

288pp

234x156mm

£17.99

978-0-230-61750-6

ebook available from: Waterstone’s, Dawson ERA, ebooks.com, Ebook Library, Ebrary, Myilibrary, NetLibrary, Gardners Books

Available as an ebook

Inspection copy available

The History of Work Richard Donkin, Author, Commentator and Presenter

‘Richard Donkin is a humane, thoughtful writer who has spent years considering the changing shape of work.’ - The Financial Times Reviews for the original edition Blood Sweat and Tears: ‘This book is huge. In every good sense of the word. It certainly belongs on the bookshelf of every leader and every scholar in the area of management and organizational life.’ - Warren Bennis, author of the bestselling On Becoming a Leader ‘A rich and varied treasure trove. Donkin is a great storyteller.’ - Management Today ‘An absorbing, thoughtful and stimulating read for anyone involved with directing or managing business enterprises.’ - The Director ‘Powerful and wide-ranging.’ - The Times Literary Supplement This sweeping survey of the history of work, from hunter-gatherers to dotcom telecommuters, deftly compresses thousands of years of human evolution into an incisive volume It is a book about work, about the organization and management of work, but it is also a book about people. Contents: Foreword / Acknowledgements / Introduction / Hands To The Grindstone / Fettered Lives / Job Creation / The New Religion of Work / The Most Important Pile of Bricks in the World / Secrets of the Dumb Steeple / The Silent Monitor / The Last Puritan in a Nation of Amateurs / The Yellow Dog Unleashed / The Philadelphia Catechism / Modern Times / Western Electric Discovers Motivation / Unnatural Selection / Arbeit Mach Frei / Whatever Happened to Homer Sarasohn / Managing the Corporate State / The Wanting Animal / Sharp-Suited Philanthropists / The End of Management / Melting the Frozen Assets / The Road to Panama / One Life. Live it. / Postscript: New Century, New Ethic / Notes / Index May 2010 Paperback

Web resource available

416pp £26.00

234x156mm 978-0-230-23893-0

Comes with a CD/DVD

BUSINESS HISTORY • BANKING AND FINANCE

The Future of Work

Creating Nordic Capitalism

Richard Donkin, Author, Commentator and Presenter

The Development of a Competitive Periphery Edited by Susanna Fellman, Associate Professor, University of Helsinki, Finland, Martin Iversen, Assistant Professor, Centre for Business History, Copenhagen Business School, Denmark, Hans Sjögren, Professor, Stockholm School of Economics, Sweden and Lars Thue, Professor, BI Norwegian School of Management, University of Oslo, Norway

‘Few journalists in the world are as insightful or as knowledgeable as Richard Donkin on a question that matters to us all – how the world of work is changing for us, and for our children.’ Robert Peston, Business Editor, BBC The forces that are shaping the future of employment are examined in this new book. The author presents a cohesive argument for a fundamental change in attitudes to work, both from policymakers and employers if we are to create a healthier society capable of meeting the expectations and concerns of a developing economy. Contents: Demographics /Talent / Measurement / Networks / Health / Age / Leadership / Conclusion / Toolkits for Change November 2009 280pp Hardback £27.00

234x156mm 978-0-230-57638-4

'Business leaders have to make decisions on a long-term basis, although the conditions for making international business is changing every day. This book provides you with neccessary analytical tools to understand the complexity of such decision-making process. Besides, the book gives you an unique insight in how individual entrepreneurs since the 19th century have contributed to a competitive business and great wealth in the Nordic countries.' - Jacob Wallenberg, Chairman of Investor AB, Vice Chairman of the Board of Directors of SEB, Atlas Copco and SAS, Board member of ABB and the Coca Cola Company. Creating Nordic Capitalism illuminates how the economies of five small North European countries; Denmark, Finland, Norway, Iceland and Sweden, became so competitive during the twentieth century.Through rigorous analysis the authors propose and describe the defining features of Nordic capitalism.

Banking and Finance

The Essential Financial Toolkit Everything You Always Wanted to Know About Finance But Were Afraid to Ask Javier Estrada, Professor of Finance, IESE Business School, Spain

Math and jargon make essential financial concepts seem intimidating, but that is simply because most books do not have the goal of being accessible to interested readers – this book does. In ten easy-toread chapters, it explains all the essential financial tools and concepts, fully illustrated with real-world examples and Excel implementations. Contents: Tool 1: Returns / Tool 2: Mean Returns / Tool 3: Risk: Standard Deviation and Beta / Tool 4: Diversification and Correlation / Tool 5: Required Returns and the CAPM / Tool 6: Downside risk / Tool 7: Risk-Adjusted Returns / Tool 8: NPV and IRR / Tool 9: Multiples / Tool 10: Bonds / Appendix: Some Useful Excel Commands / November 2010 200pp 19 b/w tables and 5 figures Hardback £26.00

216x138mm 978-0-230-28359-6

IESE Business Collection

Contents: Introduction / Swedish Capitalism / Case Study: Bonnier & Wallenberg / Case Study: ASEA / ABB / Finnish Capitalism / Case Study: Stora-Enso / Case Study: Nokia and Tampella / Danish Capitalism / Case Study: Arla Foods / Case Study: Carlsberg / Norwegian Capitalism / Case Study: Elkem / Case Study: Kreditkassen / Conclusion  September 2008 656pp Paperback £38.99

234x156mm 978-0-230-54553-3

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

BANKING AND FINANCE

Marketing Financial Services

An Introduction to Global Financial Markets

2nd edition Jillian Farquhar, Professor of Marketing Strategy, University of Bedfordshire, UK and Arthur Meidan, Emeritus Professor of Marketing, Sheffield University Management School, UK

'The authors have brought a new dimension to what was already an academic marker in this field. The text follows a structured thinking process and has a challenging up-to-date context, lively content with real relevance to industry, as well as a good monological approach.' - Professor Luiz Moutinho, Foundation Chair in Marketing, University of Glasgow, UK A comprehensive guide to decision making for students of Financial Services Marketing, or marketers working within the financial services sector. The second edition is fully and comprehensively revised and updated, with a new structure, many new chapters, a range of international case studies and vignettes and welldeveloped pedagogical features. Contents: Marketing and Financial Services: An Overview / The Financial Services Environment / The Financial Services Customer / Segmenting and Targeting the Financial Services Marketplace / Information for Marketing Financial Services / Relationship Marketing in Financial Services / Building and Sustaining the Financial Services Brand / Creating Value: The financial services product / Pricing and Value in Financial Services / Distributing Financial Services / Communicating in the Marketing of Financial Services / Marketing Strategies in Financial Services May 2010 424pp 246x189mm 40 b/w tables, 30 diagrams and 10 b/w photos Paperback £36.99 978-0-230-20118-7

New

3rd edition

6th edition Stephen Valdez, formerly Financial Consultant and former Director of Profile Financial Training Plc., and Philip Molyneux, Head, Director of the Institute of European Finance and Professor in Banking and Finance, Bangor Business School, Bangor University, UK

'This book definitely provides the best introduction to the study of world financial markets.' - Francis Bismans, Professor in Economics and Finance, BETA and University of Nancy, France 'A must read for those beginning to study finance and an essential reference for advanced students of the topic. The coverage of the recent financial crisis is fantastic and provides a thorough update of all the data, markets, institutions, and financial instruments that played a role in the crisis.' - Allen N. Berger, H. Montague Osteen, Jr., Professor of Banking and Finance, Moore School of Business, University of South Carolina, USA

Keith Pilbeam, Professor of International Economics and Finance, City University, London, UK

'A superb blend of theory, recent practical examples and data analysis allowing students to gain a thorough understanding of the workings of financial markets and of financial instruments amongst various financial issues. It presents an outstanding and unique review of the recent credit crunch with valuable insights and considerable details of its causes and impacts. Students will benefit by working through the challenging questions at the end of each chapter.' - Jassodra Maharaj, Senior Lecturer in Economics, Royal Docks Business School, University of East London, UK March 2010 544pp 70 figures and 80 tables Paperback £39.99

246x189mm 978-0-230-23321-8

Contents: Preface / Acknowledgements / PART I: INTRODUCTION / The Debt Merry-go-round / PART II: BANKING / Banking Background / The Role of the Central Bank / Commercial Banking / Investment Banking / PART III: SECURITIES MARKETS / The Money and Bond Markets / Stock Exchanges / Hedge Funds and Private Equity / Financial Crisis / PART IV: FOREIGN EXCHANGE AND EUROPEAN ECONOMIC AND MONETARY UNION / Foreign Exchange / European Economic and Monetary Union / PART V: DERIVATIVE PRODUCTS / Traded Options / Financial Futures / Other Derivative Products / PART VI: THE NEW TIGER ECONOMIES / The New Tiger Economies: China and India / / PART VII: Trends in the Global Financial Markets / Key Trends / Glossary April 2010 528pp 50 b/w tables and 5 figures Paperback £29.99

Finance & Financial Markets

Available as an ebook

234x156mm 978-0-230-24309-5

Inspection copy available

Web resource available

Comes with a CD/DVD

BANKING AND FINANCE

The Management of Consumer Credit

Money Makers Inside the New World of Finance and Business

Theory and Practice 2nd edition

David Snider, Associate Consultant, Bain & Company and Chris Howard, Ph.D. President’s Associates Presidential Professor, Vice President for Strategic & Leadership Initiatives and Director of the Honors College Leadership Center University of Oklahoma, USA

Steven Finlay, Head of Analytics, HML, UK

This book explains how financial institutions, such as banks and finance houses, manage their portfolios of credit cards, loans, mortgages and other types of retail credit agreements. The second edition has been substantially updated, with new chapters on capital requirements, Basel II, scorecard and portfolio monitoring. April 2010 280pp 20 figures and 13 b/w tables Hardback £65.00

216x138mm 978-0-230-23830-5

ebook available from: Palgrave Connect Economics & Finance Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Ebrary, Dawson ERA

St James's Place Tax Guide 2011–2012 40th edition Walter Sinclair, Tax Specialist and Writer with Barry Lipkin

ebook available from: Waterstone’s, Dawson ERA, ebooks.com, Ebook Library, Ebrary, Myilibrary, NetLibrary, Gardners Books

Reviews of previous editions: ‘The bestselling tax guide is back and it’s as authoritative as ever...gives practical guidance on tax issues, which would benefit both students and professionals alike.’ - Accounting Technician ‘No other manual compares...the complete A-Z on Tax.’ - The Times ‘The best book ever written on taxation.’ - The Daily Telegraph ‘Acknowledged among consumers and professionals alike as the best book on the subject.’ - The Independent

Personal Investment

The 40th annual edition of the leading guide to taxation in Britain. This practical and user-friendly guide is a bestseller with students, professionals, accountants and private individuals; explaining in simple terms how the UK tax system works and how best to minimize tax liabilities.

In the wake of global financial crisis the businesses driving our modern economy have changed. While elite fields of business and finance play a dominant role in the global economy, how they work remains a mystery to most outsiders. Money Makers reveals the selective and secretive industries of the private sector that drive the modern economy. March 2010 Hardback

256pp £18.99

234x156mm 978-0-230-61401-7

Financial Planning in an Uncertain World Website Mariana Mazzucato, Professor of Economics of Innovation, Jonquil Lowe, Lecturer in Personal Finance, Alan Shipman, Lecturer in Economics and Andrew Trigg, Senior Lecturer in Economics all at The Open University, UK

This innovative teaching text provides an introduction to personal investment in a world defined by uncertainty. With a focus on risk, socioeconomic change and the regulatory framework, and a wealth of international case studies, the book covers all the key issues that affect personal investment decisions and their ultimate success or failure. March 2010 Paperback

448pp £37.99

August 2011 448pp tables and boxes Hardback £34.99

216x138mm 978-0-230-28001-4

Order your copy now at a special pre-publication price of just £21.99* plus p&p, please visit: ww.palgrave.com/taxguide and enter WTAX2011b at the checkout *Special offer price of £21.99 available until 15/07/2011. Price thereafter £34.99

246x189mm 978-0-230-24660-7

Co-published with The Open University

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

BANKING AND FINANCE • BUSINESS ECONOMICS

Business Accounting

BUSINESS Economics

An Introduction to Financial and Management Accounting

Econometrics by Example

Jill Collis, Reader in Accounting, Brunel University, UK and Roger Hussey, Dean of Accounting, Odette School of Business, University of Windsor, Canada

Business Accounting covers financial and management accounting in a non-technical style, particularly suitable for non-specialist undergraduate and postgraduate students. The active-learning approach seeks to convey an understanding of the subjectivity inherent in accounting and the ability to evaluate financial information. August 2006 Paperback

400pp £32.99

246x189mm 978-1-4039-4886-1

Mastering Accounting Skills 3rd edition Margaret Nicholson, RSA Chief Examiner for Book-keeping and Accounting and NVQ External Verifier

Mastering Accounting Skills is a clear explanatory text designed for beginners with no prior knowledge or experience of the discipline. Step-by-step illustrations enable students to gain a real understanding of the principles and procedures of Book-keeping and Accounting. July 2006 Paperback

456pp £18.99

Damodar Gujarati, Emeritus Professor of Economics, US Military Academy, USA

'This is an excellent approach, bridging the gap between theory and the real world in a comprehensive and simple manner.' - Pedro A. Cerqueira, Universidade de Coimbra, Portugal Written by a bestselling textbook author, Econometrics by Example is an introductory text for students who wish to focus on practical applications of econometric theory. The text applies a unique approach to the subject, being example-led rather than theory-led; each chapter contains one or two examples that are discussed in depth. It is a valuable tool master's and MBA students who need a practical focus. Contents: PART I: THE LINEAR REGRESSION MODE / The Linear Regression Model / Functional Forms of Regression Models / Qualitative Explanatory Variables Regression Models / PART II: CRITICAL EVALUATION OF THE CLASSICAL LINEAR REGRESSION MODEL / Regression Diagnostic I: Multicollinearity / Regression Diagnostic II: Heteroscedasticity / Regression Diagnostic III: Autocorrelation / Regression Diagnostic IV: Model Specification Errors / PART III: REGRESSION MODELS WITH CROSS-SECTIONAL DATA / Categorical Dependent Variable Models: The Logit And Probit Models / Multinomial Regression Models / Original Regression Models / Limited Dependent Variable Regression Models / Modeling Count Data: The Poisson And Negative Binomial Regression Models / PART IV: TOPICS IN TIME SERIES ECONOMETRICS / Stationary and Nonstationary Time Series / Cointegration and Error Correction Models / Asset Price Volatility: The Arch and Garch Models / Economic Forecasting with Arima and VAR Models / Panel Data Regression Models /Survival Analysis / Invariables / Statistical Appendix May 2011 400pp Paperback £39.99

246x189mm 978-0-230-29039-6

234x156mm 978-1-4039-9270-3

New

Learning from cooperatives in the global crisis Claudia Sanchez Bajo, Freelance Researcher and Consultant and Chief Editor, Chine Actuelle Review and Bruno Roelants, Master in Labour Studies, ISS, The Hague, The Netherlands;Secretary General of CICOPA

The financial crisis is destroying wealth but is also a remarkable opportunity to uncover the ways by which debt can be used to regulate the economic system. This book uses four case studies of cooperatives to give an in-depth analysis on how they have braved the crisis and continued to generate wealth. May 2011 288pp 2 b/w tables and 1 diagram Hardback £65.00

216x138mm 978-0-230-25238-7

Local Economies and Global Competitiveness Edited by Bruno Dallago, Professor of Economics and Academic Director, Joint European Master in Contemporary Local Development and Chiara Guglielmetti, Post-Doctoral Research Fellow, School on Local Development, both at University of Trento, Italy

The globalized economy depends on local and context-specific factors. This edited volume addresses local-global nexuses via case studies of global interactions in developed and developing areas, and of particular firms’ approaches to these issues. The chapters build up a prospectus on how best to create globally capable localities. Contents: PART I: TERRITORIES, DEVELOPMENT AND COMPETITIVENESS / PART II: FIRMS, CONTEXT AND PROXIMITY A Full Table of Contents is Available at: www.palgrave.com December 2010 304pp 216x138mm 25 b/w tables, 17 figures and 2 maps Hardback £67.50 978-0-230-25272-1

ebook available from: Palgrave Connect Economics & Finance Collections

Palgrave Master Series

Capital and the Debt Trap

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

BUSINESS ECONOMICS • RISK MANAGEMENT, SECURITY AND CRIME...• RESEARCH METHODS...

The New Palgrave Dictionary of Economics 2nd edition Edited by Steven N. Durlauf, The University of Wisconsin, USA and Lawrence E. Blume, Cornell University, USA

‘Much has changed in the latest incarnation of this dictionary...More than 1,500 economists contributed almost 1,900 signed entries; more than 1,000 of the entries are new or ‘heavily revised’ and expanded. Along with the descriptions of economic method from earlier editions, this edition includes much information on ‘what those methods have found.’ It also offers new emphasis on advances that have occurred in microeconomics, Bayesian theory, game theory, and behavioral, international, and experimental economics...A regularly updated online version of the dictionary is available www.dictionaryofeconomics.com, with site license pricing based on institution type and FTE. Summing Up: Highly recommended.’ - Choice Written by over 1500 eminent contributors, this new edition of The New Palgrave Dictionary of Economics retains many classic essays of enduring importance and contains 1,872 articles. Published in eight print volumes and for the first time in online format, this is the definitive scholarly reference work for a new generation of economists. Also available as a dynamic online resourse. Contents: Publishing History / Editors’ Preface / List of Entries A-Z / The Dictionary Volumes 1-8 / Appendices / Subject Index / Index / / Also available as a dynamic online resource. Visit / May 2008 Hardback

7534pp £1850.00

246x189mm 978-0-333-78676-5

Visit: www.dictionaryofeconomics.com to request a free trial Winner of the 2008 Prose award for the Best Multi-Volume Reference Work in the Humanities and Social Sciences. The Dictionary was also a finalist and received an honourable mention in the Best eProduct category.

Risk Management, Security and Crime Prevention

Crime Prevention, Security and Community Safety Using the 5Is Framework Paul Ekblom, Central Saint Martins College of Art and Design, University of the Arts London, UK

The potential of crime prevention, security and community safety is constrained by implementation failure. This book presents a carefully-designed system of good practice, the 5Is, which handles the complexities of real world prevention, this aims to improve the performance of prevention, and advance process evaluation. November 2010 360pp 216x138mm 2 b/w illustrations and 7 figures Hardback £55.00 978-0-230-21036-3

Crime Prevention and Security Management Series Editor: Martin Gill ebook available from: Palgrave Connect Social Sciences Collections

Research Methods, Study Skills and Reference

Business Research A Practical Guide for Undergraduate and Postgraduate Students 3rd edition Jill Collis, Reader in Accounting, Brunel University, UK and Roger Hussey, Dean of Accounting, Odette School of Business, University of Windsor, Canada

A practical and straightforward guide. Covering the entire process from reviewing the literature to writing up results, it has balanced coverage of quantitative and qualitative methods and a practical trouble shooting section. It provides all the tools needed to successfully embark on research and applies theories to real life scenarios. February 2009 Paperback

376pp £34.99

234x177mm 978-1-4039-9247-5

The Handbook of Security Edited by Martin Gill, Professor of Criminology, University of Leicester, UK, and Director of Perpetuity Research and Consultancy International Ltd, UK

‘This is an excellent textbook for graduatelevel security education. It is also a great read for undergraduate instructors...The Handbook of Security stands among the industry’s top references. It should be the first of many editions.’ - Evelyn Byrd, Security Management

Researching Business and Management A Roadmap For Success Harvey Maylor, Senior Lecturer, Cranfield School of Management, UK and Kate Blackmon, Lecturer in Operations Management, Saïd Business School, UK

An introductory text on the process of research in business and management. It will enable undergraduate, taught postgraduates and MBA students to develop the skills to carry out rigorous research, using a structured approach. April 2005 496pp Paperback £34.99

246x189mm 978-0-333-96407-1

This text is essential reading for all those engaged with the security world. July 2006 Hardback

704pp £92.00

234x156mm 978-0-230-00680-5

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

RESEARCH METHODS, STUDY SKILLS AND REFERENCE • TEACHING AND RESEARCHING IN...

The Grants Register 2012

Interpreting in the Community and Workplace

The Complete Guide to Postgraduate Funding Worldwide 30th edition

A Practical Teaching Guide Mette Rudvin, Research Fellow and Elena Tomassini, Lecturer, both at Universita di Bologna, Italy

Edited by Palgrave Macmillan

The most comprehensive guide available on postgraduate grants and professional funding globally. For thirty years it has been the leading source for up-to-date information on the availability of, and eligibility for, postgraduate and professional awards. Each entry is verified by its awarding body and all information is updated annually. Contents: Preface / How to Use The Grants Register / The Grants Register / Subject and Eligibility Guide to Awards / Index of Awards / Index of Discounted Awards / Index of Awarding Organizations July 2011 Hardback

1136pp £220.00

297x210mm 978-0-230-24801-4

An innovative and comprehensive guide that can be applied to a wide range of dialogue settings this educational tool for trainers in all fields of dialogue interpreting addresses not only the two key areas of Community- and Public Service Interpreting, the legal and health sectors, but also business interpreting. May 2011 3 tables Hardback Paperback

224pp

216x138mm

£60.00 £20.99

978-0-230-28514-9 978-0-230-28515-6

January 2008 Paperback

368pp £28.99

246x171mm 978-1-4039-9885-9

Palgrave Student Companions Series

Peter Stokes, Lecturer, Chester Business School, UK

A complete entry level mathematics book based on the phenomenally successful approach of the bestselling Engineering Mathematics by the same authors. This book is designed to help students embarking on a wide range of higer education courses to improve their mathematics to the required standard. 978-0-230-57907-1

Paul Dainty, Professor of Management Development and Moreen Anderson, Principle Fellow in Leadership and Organizational Behaviour, both at Melbourne Business School, University of Melbourne, Australia

Key Concepts in Business and Management Research Methods

K.A. Stroud, sometime Principal Lecturer in Mathematics, Coventry University, UK and Dexter J. Booth, formerly Principal Lecturer, School of Computing and Engineering, University of Huddersfield, UK

246x189mm

The MBA Companion

'The MBA Companion offers an excellent way to prepare, and you will be glad to have invested in a copy.' - Richard Barker, MBA Director, Judge Business School, University of Cambridge, UK

Foundation Mathematics

April 2009 752pp 2 graphs and 56 figures Paperback £33.99

Teaching and Researching in Higher Education

A detailed yet concise handbook clarifying all the major terms needed for a thorough understanding of key research methodology concepts in business and management. An invaluable guide for students at all levels seeking assistance with projects, research proposals, dissertations and theses; including case studies and suggestions for further reading. July 2011 3 figures Paperback

160pp

216x138mm

£15.99

978-0-230-25033-8

Palgrave Key Concepts

New

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

TEACHING AND RESEARCH IN HIGHER EDUCATION • OFFICE FOR NATIONAL STATISTICS

The Learning Curve How Business Schools Are Re-inventing Education Santiago Iñiguez de Onzoño, Dean, IE Business School, Spain

How do you create world-class educational institutions that are academically rigorous and vocationally relevant? Are business schools the blueprint for institutions of the future, or an educational experiment gone wrong? This is the first title in a new series from IE Business School, IE Business Publishing. Contents: Introduction: Business Schools in the Dock / The Trailblazers of Higher Education / Business School Models: Cultural and Economic / Two Strategies: FullService and Focused / The Role of Universities in the Knowledge Value Chain / The Students of Tomorrow / The Future of Faculty (Who Will Teach Tomorrow’s Students?) / Learning Methodologies: The Impact of New Technologies / The Global Stage Market Transparency: The Role of Accreditations and Rankings / Governance / Epilogue March 2011 12 figures Hardback

256pp

234x156mm

£26.00

978-0-230-28023-6

IE Business Publishing

Office for National Statistics

The Standard Occupational Classification (SOC) 2010

The Standard Occupational Classification (SOC) 2010 Volume 3: The National Statistics Socio-economic Classification Office for National Statistics

Volume 1: Structure and Descriptions of Unit Groups

This volume includes the derivation tables for Social Class based on occupation and socio-economic groups. Describes the main principles and conventions underlying Standard Occupational Classification (SOC) which lists different groups, job tasks and the common job titles.

Office for National Statistics

This volume describes the main principles and conventions underlying Standard Occupational Classification (SOC), which lists different groups, job tasks and the common job titles. Volume 1 of 3. Contents: Volume 1 describes the classification, lists the structure and gives detailed descriptions of the unit groups. June 2010 Paperback

272pp £60.00

297x210mm 978-0-230-24819-9

Contents: The National Statistics Socio-economic Classification (NS-SEC). The NS-SEC identifies the different positions that exist within the labour market. It measures employment relations and conditions of occupation, both of which are vital in analysing the structure of socio-economic positions in modern societies. June 2010 Paperback

80pp £60.00

297x210mm 978-0-230-27224-8

The Standard Occupational Classification (SOC) 2010 Volume 2: The Coding Index Office for National Statistics

This volume indexes the employment relations and condtions of occupations. It uses the codes assigned by the Standard Occupational Classification (SOC) to provide this information. Volume 2 of 3. Contents: An alphabetical list of job titles each one linked to a unit group of both the 2000 and 2010 editions of the classification. The inclusion of two codes will help users make the transition from SOC 2000 to SOC 2010, especially those wanting to assign codes from both classifications in one operation. June 2010 Paperback

292pp £60.00

297x210mm 978-0-230-27223-1

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

Business Journals @ Palgrave Macmillan

Free sample articles available online at www.palgrave-journals.com

INDEX 21st-Century Japanese Management Abegglen

A A Woman’s Place Dugan Krone LeCouvie

Abegglen 21st-Century Japanese Management

Action Learning and its Applications Dilworth Boshyk

Action Learning Boshyk Dilworth

Aesthetic Communication Thyssen

Agid Tarondeau The Management of Opera

Alon Franchising Globally

Álvarez del Blanco Personal Brands

An Introduction to Global Financial Markets Valdez Molyneux

Anholt Places

Armstrong Persuasive Advertising

Aronoff Aronoff Ward Financing Transitions Aronoff Astrachan Mendoza Making Sibling Teams Work

66 66

Aronoff Ward Make Change Your Family Business Tradition

Body Language in Business Furnham Petrova

Aronoff Ward More than Family

Bolton Houlihan Work Matters

Aronoff Ward Preparing Successors for Leadership

Boshyk Dilworth Action Learning

Bouée China’s Management Revolution

Boundaryless Careers and Occupational Wellbeing Cortini Tanucci Morin

Boxall Purcell Strategy and Human Resource Management

BP and the Macondo Spill Read

Aronoff Ward Preparing Your Family Business for Strategic Change

Asbury Conscientious Equity

Asian Business & Management Hasegawa Noronha

Autopoietic Knowledge Systems in Project-Based Companies Koskinen

Bagilhole White Gender, Power and Management

Bratton Sawchuk Forshaw Work & Organizational Behaviour

Bredin Söderlund Human Resource Management in Project-Based Organizations

Bajo Roelants Capital and the Debt Trap

Bapuji Not Just China

Barron Boehler Cook Selling Your Business for More

Benett O’Reilly Consumed

Benett O’Reilly Gobhai Good for Business

Aronoff Letting Go

Beynon-Davies Business Information Systems

Beynon-Davies Significance

Beyond Authority Middleton

Beyond Hofstede Nakata

Beyond Skill Bryson

Big Business, Big Responsibilities Wales Gorman Hope

Birchall People-Centred Businesses

Aronoff McClure Ward Family Business Succession

Aronoff Ward Family Business Governance

Aronoff Ward Family Business Values

Aronoff Ward Family Meetings

Aronoff Ward From Siblings to Cousins

Aronoff Ward How to Choose and Use Advisors

Brand Resilience Copulsky

Aronoff Baskin Effective Leadership in the Family Business

Brand Media Strategy Young Bratton Gold Human Resource Management

Aronoff McClure Ward Family Business Ownership

Aronoff Astrachan Ward Developing Family Business Policies

Brand Champions Buckingham

Badillo Lesourd The Media Industries and their Markets

Bad Apples Furnham Taylor

Behan Great Companies Deserve Great Boards

Aronoff McClure Ward Family Business Compensation

Braithwaite Hyde Pope Culture and Climate in Health Care Organizations

Brennan The Emergence of Southern Multinationals

Brennan Vecchi The Business of Space

Bridge O’Neill Martin Understanding Enterprise

Bridge Rethinking Enterprise Policy

Bridgewater Football Brands

Bridgewater Football Management

Brimm Global Cosmopolitans

Brookes Grint The New Public Leadership Challenge

Bryson Beyond Skill

Buckingham Brand Champions

Black Morrison Sunset in the Land of the Rising Sun

Buhmann Roseberry Morsing Corporate Social and Human Rights Responsibilities

Bloom Skloot Scaling Social Impact

Building a Successful Family Business Board Pendergast Ward Brun de Pontet

Blyton Heery Turnbull Reassessing the Employment Relationship

Building Great Customer Experiences Shaw Ivens

Boddy Corporate Psychopaths

Building Influence in the Workplace Oade 30

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

INDEX Building Stakeholders Relations and CSR Fryzel

Burns Corporate Entrepreneurship

Burns Entrepreneurship and Small Business

Business Accounting Collis Hussey

The Church on Capitalism Poole

Courpasson Thoenig When Managers Rebel 9

City Branding Dinnie

Cracking the Carbon Code Tamminen

17 51 79

Coach and Couch Kets de Vries Korotov Florent-Treacy

Crane Rizowy Latin American Business Cultures

The Coaching Kaleidoscope Kets de Vries Guillén Korotov

Creating Nordic Capitalism Fellman Iversen Sjögren

Business and Management Practices in Greece Prouska Kapsali

Coda Entrepreneurial Values and Strategic Management

Creative Cost-Benefits Reinvention Dussart

Business Ethics in Action Melé

Cohan Rangan Capital Rising

Creative Labour McKinlay

Business for the 21st Century Dupuy

Coleman Women at the Top

Collis Hussey Business Research

Communicating Across Cultures at Work Guirdham

Comparative Entrepreneurship Initiatives Usui

The Competitive Advantage of Nations Porter

Competitive Supply Chains Yücesan

The Business of Space Brennan Vecchi

Business Research Collis Hussey Business Strategy Campbell Edgar Stonehouse Butcher Clarke Smart Management

C Campbell Edgar Stonehouse Business Strategy

Can Japan Compete? Porter Takeuchi Sakakibara

Can Pay Be Strategic? Trevor

Canals The Future of Leadership Development

Capital and the Debt Trap Bajo Roelants

Capital Rising Cohan Rangan

Carlock Ward When Family Businesses are Best

Carlopio Strategy by Design

Complexity and the Nexus of Leadership Goldstein Hazy Lichtenstein Conscientious Equity Asbury Consider Forrester

New

Culture and Positioning as Determinants of Strategy Ellson

Customer Experience Shaw Dibeehi Walden

The Contrary Forces of Innovation Hoholm

Dann Dann e-marketing

Contrepois Delteil Dieuaide Globalizing Employment Relations

Copulsky Brand Resilience

DARA (Development Assistance Research Associates) The Humanitarian Response Index (HRI) 2009

Cordón Vollmann The Power of Two

de Kare-Silver e-shock 2020

Corporate Entrepreneurship Burns

de Lange Power and Influence

Chinese Leadership Wang Chee

Dallago Guglielmetti Local Economies and Global Competitiveness

Cetindamar Phaal Probert Technology Management

Culture and Climate in Health Care Organizations Braithwaite Hyde Pope

Dainty Anderson The MBA Companion

Corporate Social and Human Rights Responsibilities Buhmann Roseberry Morsing

Chinese Investment in Australia Huang Austin

Critical Management Ethics Klikauer

Cartwright Cooper Innovations in Stress and Health

Critical Concepts in Management and Organization Studies Stokes

Consumption Matters Jansson-Boyd

Corporate Psychopaths Boddy

China’s Management Revolution Bouée

Crisis and Recovery Williams Elliott

Consumed Benett O’Reilly

Chaston Public Sector Management

Crime Prevention, Security and Community Safety Using the 5Is Framework Ekblom 83

Carnot Koen Tissot Economic Forecasting and Policy

Collis Hussey Business Accounting

Business Information Systems Beynon-Davies

Defining Moments Shaw

Derungs Trans-Cultural Leadership for Transformation

Developing Family Business Policies Aronoff Astrachan Ward

Developing Innovative Organizations Gailly

Corporate Social Responsibility and Corporate Governance Sacconi Blair Freeman

Corruption Kochan

Cortini Tanucci Morin Boundaryless Careers and Occupational Wellbeing

Developing Multicultural Leaders Muna Zennie

Dierksmeier Amann Von Kimakowitz Humanistic Ethics in the Age of Globality

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

7 74

INDEX 33

The Emergence of Southern Multinationals Brennan 35

Family Business Models Gimeno Baulenas Coma-Cros

Dimitratos Jones Resources, Efficiency and Globalization

Emerging Digital Spaces in Contemporary Society Kalantzis-Cope Gherab-Martin

Family Business Ownership Aronoff McClure Ward

Dinnie City Branding

The DNA of Customer Experience Shaw

Family Business Succession Aronoff McClure Ward

Dolles Söderman Sport as a Business

Employment Law Lockton

Family Business Values Aronoff Ward

Donkin The Future of Work

Enterprise Mobility Sørensen

Donkin The History of Work

Draper The Startup Game

Entrepreneurial Values and Strategic Management Coda

The Family Constitution Montemerlo Ward

Entrepreneurship and Economic Development Naudé

Family Education For Business-Owning Families Schuman Ward

Family Meetings Aronoff Ward

Farquhar Meidan Marketing Financial Services

80 79

Dilworth Boshyk Action Learning and its Applications

Emotionalizing Organizations and Organizing Emotions Sieben Wettergren

Drew McCallum Roggenhofer Journey to Lean

Dru How Disruption Brought Order

Entrepreneurship and Small Business Burns

Du Toit Sim Rethinking Coaching

Entrepreneurship Rae

Dugan Krone LeCouvie A Woman’s Place

Fellman Iversen Sjögren Creating Nordic Capitalism

Dupuy Business for the 21st Century

Equality, Inequalities and Diversity Healy Kirton Noon

The Female Leadership Paradox Visser

Dupuy Sharing Knowledge

Durlauf Blume The New Palgrave Dictionary of Economics

Ernest Dichter and Motivation Research Schwarzkopf Gries

e-shock 2020 de Kare-Silver

Dussart Creative Cost-Benefits Reinvention

The Essential Financial Toolkit Estrada

Essential Operations Management Hill Hill

E 60

Eckrich McClure Working for a Family Business

Econometrics by Example Gujarati

Economic Forecasting and Policy Carnot Koen Tissot

The Economy of Brands Lindemann

Effective Leadership in the Family Business Aronoff Baskin 66 Ekblom Crime Prevention, Security and Community Safety Using the 5Is Framework

Fighting Poverty Together Karnani

Finance & Financial Markets Pilbeam

Financing Transitions Aronoff Aronoff Ward

Finlay The Management of Consumer Credit

Firm-Level Internationalization, Regionalism and Globalization Hutson Sinkovics Berrill

Essential Quantitative Methods Oakshott 23

Early Project Appraisal Samset

Ekman Gustavsen Asheim Learning Regional Innovation

The Elephant In the Boardroom Furnham

Ellson Culture and Positioning as Determinants of Strategy

e-marketing Dann Dann

Estrada The Essential Financial Toolkit

The Ethical Business Mellahi Morrell Wood

Ethical Leadership Millar Poole

Executive Development Journeys Heimer Rathbone

Executive Greed Kothari

F Fagan Gonzalez Menendez Gomez Anson Women in Management Family Business as Paradox Schuman Stutz Ward

75 64

Family Business by the Numbers Schwarz 66 Family Business Compensation Aronoff McClure Ward

Family Business Governance Aronoff Ward 66

Fisher When Money Was In Fashion

The Five Futures Glasses Mićić

Flinn The Learning Layer

Football Brands Bridgewater

Football Management Bridgewater

For the Greater Good of All Forsyth Hoyt

Forrester Consider

Forsyth Hoyt For the Greater Good of All

Foundation Mathematics Stroud Booth

Franchising Globally Alon

Frodsham Liechtenstein Getting Between the Balance Sheets

From Science to Business Haour Mieville

From Siblings to Cousins Aronoff Ward

Fryzel Building Stakeholders Relations and CSR

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

INDEX Fryzel Dembinski The Role of Large Enterprises in Democracy and Society

Globalizing Employment Relations Contrepois Delteil Dieuaide

Harpur Innovation, Profit and the Common Good in Higher Education 37

Fuller Innovation Policy and the Limits of Laissez-faire

Go Govers International Place Branding Yearbook 2010

Hasegawa Noronha Asian Business & Management

Goffin Lemke Koners Identifying Hidden Needs

Hatum Next Generation Talent Management

Furnham Managing People in a Downturn 26 Furnham Petrova Body Language in Business

Goffin Mitchell Innovation Management

Furnham Taylor Bad Apples

Have Japanese Firms Changed? Miyoshi Nakata

Furnham The Elephant In the Boardroom

Gold Holden Iles Human Resource Development

Hayes The Theory and Practice of Change Management

Gomes Brown Weber Mergers, Acquisitions & Strategic Alliances

Healthy Growth for the Family Business Pendergast

Good for Business Benett O’Reilly Gobhai

Healy Kirton Noon Equality, Inequalities and Diversity

Heimer Rathbone Executive Development Journeys

Hill Hill Essential Operations Management

Hill Hill Manufacturing Operations Strategy

Hill Operations Management

The History of Work Donkin

The Future of Decision Making Schank Lyras Soloway

The Future of Leadership Development Canals

The Future of Learning Voller Blass Culpin

The Future of Work Donkin

G Gailly Developing Innovative Organizations

Governing Through Technology Kallinikos 63 The Grants Register 2012 Palgrave Macmillan Great Companies Deserve Great Boards Behan

Gamble Multinational Retailers and Consumers in China

Gardiner Project Management

Gender, Power and Management Bagilhole White

Goldstein Hazy Lichtenstein Complexity and the Nexus of Leadership

84 3

Green Growth, Green Profit Roland Berger Strategy Consultants 20 Green Inside the Multi-Generational Family Business

Greenwood Interest Representation in the European Union

Hockerts Mair Robinson Values and Opportunities in Social Entrepreneurship

The Green Workplace Stringer

Hoholm The Contrary Forces of Innovation

Hollis The Global Brand

Hopkins Star-Spangled Soccer

The House Advantage Ma

How Disruption Brought Order Dru

How Families Work Together Whiteside Aronoff Ward

How to Brand Nations, Cities and Destinations Moilanen Rainisto

How to Choose and Use Advisors Aronoff Ward

Handbook of Doing Business in South East Europe Sternad Döring

Huang Austin Chinese Investment in Australia

The Handbook of Global Outsourcing and Offshoring Oshri Kotlarsky Willcocks

Hughes Public Management and Administration

The Handbook of Security Gill

Human Resource Development Gold Holden Iles

Haour Mieville From Science to Business

Human Resource Management Bratton Gold

Getting Between the Balance Sheets Frodsham Liechtenstein

Greetham Thinking Skills for Professionals 11

Gill The Handbook of Security

Grint Leadership

Grugulis Bozhurt Retail Work

Guenzi Geiger Sales Management

Gimbert Think Strategically

Gimeno Baulenas Coma-Cros Family Business Models

Global Action Networks Waddell

Guirdham Communicating Across Cultures at Work

The Global Brand Hollis

Gujarati Econometrics by Example

The Global Busioness Environment Morrison

Global Cosmopolitans Brimm

Global Political Economy O’Brien Williams

Global Strategic Management Lasserre

Global Sustainability as a Business Imperative Stoner Wankel

Globalization Scholte

New

H Haghirian Japanese Consumer Dynamics

Available as an ebook

Inspection copy available

Web resource available

Comes with a CD/DVD

INDEX Human Resource Management in ProjectBased Organizations Bredin Söderlund 26 Humanistic Ethics in the Age of Globality Dierksmeier Amann Von Kimakowitz Humanistic Management in Practice Von Kimakowitz Pirson Spitzeck

74 73

The Humanitarian Response Index (HRI) 2009 DARA (Development Assistance Research Associates)

Hutson Sinkovics Berrill Firm-Level Internationalization, Regionalism and Globalization

I The Idea Writers Iezzi

International Business Morrison

International Place Branding Yearbook 2010 Go Govers

Kets de Vries Korotov Florent-Treacy Coach and Couch

Interpreting in the Community and Workplace Rudvin Tomassini

Kets de Vries Sex, Money, Happiness, and Death

Introduction to Management Pettinger

Key Concepts in Business and Management Research Methods Stokes

Key Concepts in Innovation Thota Munir

J Jackson Shaw Mastering Fashion Buying & Merchandising Management

Jackson Shaw Mastering Fashion Marketing

Jäger Managing Social Businesses

Jansson-Boyd Consumption Matters

Japanese Consumer Dynamics Haghirian

56 20

Identifying Hidden Needs Goffin Lemke Koners

Iezzi The Idea Writers

Johanson Lundberg Network Strategies for Regional Growth

Imai The Transformation of Japanese Employment Relations

Journey to Lean Drew McCallum Roggenhofer

Indian Multinationals Nayak

The Individual in Business Ethics Kavaliauskas

Industrial Organizational Psychology Levy

Information Technology Project Management Lientz

Iñiguez de Onzoño The Learning Curve

The Innovation for Development Report 2010-2011 López-Claros

Innovation Management Goffin Mitchell

Innovation Policy and the Limits of Laissez-faire Fuller

Innovation, Profit and the Common Good in Higher Education Harpur

Innovations in Stress and Health Cartwright Cooper

Inside the Multi-Generational Family Business Green

Integrated Brand Marketing and Measuring Returns Kitchen 44 Intelligent IT-Offshoring to India Messner 62 Interest Representation in the European Union Greenwood

Khalili Practical Sustainability

The King of Madison Avenue Roman

Kitchen Integrated Brand Marketing and Measuring Returns

Klikauer Critical Management Ethics

Knowledge Management and Information Systems Mellor

Kochan Corruption

Korean Entrepreneurship Shim

Koskinen Autopoietic Knowledge Systems in Project-Based Companies

Kothari Executive Greed

K Kahancová One Company, Diverse Workplaces

Laljani Making Strategic Leaders

Kakabadse Kakabadse Rice Wine with the Minister

Lambin Chumpitaz Schuiling Market Driven Management

Lasserre Global Strategic Management

Kakabadse Omar Abdulla Abouchakra Leading Smart Transformation

Lasserre Schutte Strategies for Asia Pacific

Latin American Business Cultures Crane Rizowy

Kalantzis-Cope Gherab-Martin Emerging Digital Spaces in Contemporary Society

Kallinikos Governing Through Technology 63

Leach Managing in a Political World

Karnani Fighting Poverty Together

Leadership Grint

Leading HR Sparrow Hird Hesketh

Leading Smart Transformation Kakabadse Omar Abdulla Abouchakra

Kavaliauskas The Individual in Business Ethics Kayes Kayes The Learning Advantage

49 76 4

Keeping the Family Business Healthy Ward

Kenyon-Rouvinez Adler Corbetta Sharing Wisdom, Building Values

Kessler Management Theory in Action

Kets de Vries Guillén Korotov The Coaching Kaleidoscope

Leading the Charge Zinni Koltz

The Learning Advantage Kayes Kayes

The Learning Curve Iñiguez de Onzoño

The Learning Layer Flinn

Learning Regional Innovation Ekman Gustavsen Asheim

Lee McCann Regulating for Decent Work

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

INDEX Letting Go Aronoff

Levy Industrial Organizational Psychology 35

Managing in the Twenty-first Century Marques Dhiman Biberman

Lewis Dart The New Rules of Retail

Lientz Information Technology Project Management

Managing Innovation Driven Companies Tschirky Herstatt Probert

Lindemann The Economy of Brands

Managing Knowledge Work and Innovation Newell Robertson Scarbrough 37

Lindgren Bandhold Scenario Planning

Managing People in a Downturn Furnham 26

Messner Intelligent IT-Offshoring to India 62 Mićić The Five Futures Glasses

Middleton Beyond Authority

Millar Poole Ethical Leadership

Milliot Tournois The Paradoxes of Globalisation

Managing Social Businesses Jäger

Manufacturing Operations Strategy Hill Hill

Miyoshi Kii Technological Innovation and Public Policy

Market Driven Management Lambin Chumpitaz Schuiling

Miyoshi Nakata Have Japanese Firms Changed?

Moilanen Rainisto How to Brand Nations, Cities and Destinations

Money Makers Snider Howard

Linstead Fulop Lilley Management and Organization Local Economies and Global Competitiveness Dallago Guglielmetti Lockton Employment Law

López-Claros The Innovation for Development Report 2010-2011

Luxury Fashion Branding Okonkwo

Marques Dhiman Biberman Managing in the Twenty-first Century

Luxury Online Okonkwo

Marr Creelman More with Less

Lynch When the Luck of the Irish Ran Out

Martín de Castro Delgado Verde López Sáez Technological Innovation Martin Thompson Social Enterprise

Marketing Financial Services Farquhar Meidan

Mastering Accounting Skills Nicholson

Montemerlo Ward The Family Constitution

Moore New Trade Union Activism

Moore The Practice of Business Statistics

More than Family Aronoff Ward

More with Less Marr Creelman

Morrison International Business

Morrison The Global Busioness Environment

Multinational Retailers and Consumers in China Gamble

45 7

5 19

Ma The House Advantage

Mainwaring We First

Mastering Fashion Buying & Merchandising Management Jackson Shaw 47

Make Change Your Family Business Tradition Aronoff Ward

Mastering Fashion Marketing Jackson Shaw

Making Sibling Teams Work Aronoff Astrachan Mendoza

Maude Managing Cross-Cultural Communication

Muna Zennie Developing Multicultural Leaders

Making Strategic Leaders Laljani

Management and Organization Linstead Fulop Lilley

Maylor Blackmon Researching Business and Management

Munoz-Seca Riverola When Business Meets Culture

Management Theory in Action Kessler

Mazzucato Lowe Shipman Personal Investment

The Management of Consumer Credit Finlay

The MBA Companion Dainty Anderson

McKinlay Creative Labour

The Management of Opera Agid Tarondeau

The Media Industries and their Markets Badillo Lesourd

Melé Business Ethics in Action

Managing an Age Diverse Workforce Parry Tyson

Managing Complexity in Organizations Nedopil Steger Amann

Managing Cross-Cultural Communication Maude

Managing Flow Nonaka Toyama Hirata

Managing in a Political World Leach

New

Mellahi Morrell Wood The Ethical Business 75 Mellor Knowledge Management and Information Systems

Myers Reflexive Practice

Nakata Beyond Hofstede

Naudé Entrepreneurship and Economic Development

Nayak Indian Multinationals

Nedopil Steger Amann Managing Complexity in Organizations

Negotiating Strategically Nikolopoulos

6 20 83

Messenger Ghosheh Offshoring and Working Conditions in Remote Work

Network Strategies for Regional Growth Johanson Lundberg

The New Palgrave Dictionary of Economics Durlauf Blume

Inspection copy available

Mergers, Acquisitions & Strategic Alliances Gomes Brown Weber

Available as an ebook

Web resource available

Comes with a CD/DVD

INDEX The New Public Leadership Challenge Brookes Grint

The New Rules of Retail Lewis Dart

The New Silk Road Simpfendorfer

New Trade Union Activism Moore

Newell Robertson Scarbrough Managing Knowledge Work and Innovation Next Generation Leadership Penney Neilson

Organizational Stress Management Weinberg Sutherland Cooper

Preparing Your Family Business for Strategic Change Aronoff Ward

Project Management Gardiner

Oshri Kotlarsky Willcocks The Handbook of Global Outsourcing and Offshoring

Prouska Kapsali Business and Management Practices in Greece 57

The Outsourcing Enterprise Willcocks Cullen Craig

Public Management and Administration Hughes

Nicholson Mastering Accounting Skills

Nikolopoulos Negotiating Strategically

Nonaka Toyama Hirata Managing Flow

The Nonprofit Challenge White

Noon Blyton The Realities of Work

Not Just China Bapuji

Nurturing the Talent to Nurture the Legacy Schuman

O O’Brien Williams Global Political Economy 52 Oade Building Influence in the Workplace 30 Oade Working in Adversarial Relationships 30 Oakshott Essential Quantitative Methods 23 Office for National Statistics The Standard Occupational Classification (SOC) 2010 Vol 1 85 Office for National Statistics The Standard Occupational Classification (SOC) 2010 Vol 2 85 Office for National Statistics The Standard Occupational Classification (SOC) 2010 Vol 3 85 52

Public Sector Management Chaston

Next Generation Talent Management Hatum

Offshoring and Working Conditions in Remote Work Messenger Ghosheh

Organization Philosophy Scott

Palgrave Macmillan The Grants Register 2012

The Paradoxes of Globalisation Milliot Tournois

Parry Tyson Managing an Age Diverse Workforce

Pendergast Healthy Growth for the Family Business

Pendergast Ward Brun de Pontet Building a Successful Family Business Board

Penney Neilson Next Generation Leadership

4 10

People Skills Thompson

People-Centred Businesses Birchall

Personal Brands Álvarez del Blanco

Personal Investment Mazzucato Lowe Shipman

Persuasive Advertising Armstrong

Pettinger Introduction to Management

Qixun Siebers Retail Internationalization in China

Quantitative Methods Swift Piff

R Rae Entrepreneurship

Read BP and the Macondo Spill

The Realities of Work Noon Blyton

Reassessing the Employment Relationship Blyton Heery Turnbull 28 Reflexive Practice Myers

Regulating for Decent Work Lee McCann

Researching Business and Management Maylor Blackmon

Resources, Efficiency and Globalization Dimitratos Jones

Responsible Management in Asia Williams 55

Pilbeam Finance & Financial Markets

Places Anholt

Retail Internationalization in China Qixun Siebers

Poole The Church on Capitalism

Retail Work Grugulis Bozhurt

Porter Takeuchi Sakakibara Can Japan Compete?

Porter The Competitive Advantage of Nations

The Oil and Gas Service Industry in Asia Yi 57

Power and Influence de Lange

Okonkwo Luxury Fashion Branding

The Power of Two Cordón Vollmann

Okonkwo Luxury Online

Practical Sustainability Khalili

One Company, Diverse Workplaces Kahancová

The Practice of Business Statistics Moore

Operations Management Hill

Preparing Successors for Leadership Aronoff Ward

Rethinking Coaching Du Toit Sim

Rethinking Enterprise Policy Bridge

Revenue Management Yeoman McMahon-Beattie

Rice Wine with the Minister Kakabadse Kakabadse

The Rise of Indian Multinationals Sauvant Pradhan Chatterjee

Robertson Cooper Well-being

Roland Berger Strategy Consultants Green Growth, Green Profit

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

INDEX The Role of Large Enterprises in Democracy and Society Fryzel Dembinski

Sex, Money, Happiness, and Death Kets de Vries

Roman The King of Madison Avenue

Sharing Knowledge Dupuy

Sharing Wisdom, Building Values KenyonRouvinez Adler Corbetta

Rudvin Tomassini Interpreting in the Community and Workplace

Star-Spangled Soccer Hopkins

States Versus Markets Schwartz

Sternad Döring Handbook of Doing Business in South East Europe

Stokes Critical Concepts in Management and Organization Studies

Stokes Key Concepts in Business and Management Research Methods

Shaw Ivens Building Great Customer Experiences

Stoner Wankel Global Sustainability as a Business Imperative

Shaw The DNA of Customer Experience

Strategies for Asia Pacific Lasserre Schutte 54

Shim Korean Entrepreneurship

Sieben Wettergren Emotionalizing Organizations and Organizing Emotions

Strategy and Human Resource Management Boxall Purcell

Strategy by Design Carlopio

Shaw Defining Moments

S Sacconi Antoni Social Capital, Corporate Social Responsibility, Economic Behaviour and Performance 76 Sacconi Blair Freeman Corporate Social Responsibility and Corporate Governance 76

Shaw Dibeehi Walden Customer Experience

Sales Management Guenzi Geiger

Samset Early Project Appraisal

Sauvant Pradhan Chatterjee The Rise of Indian Multinationals

Significance Beynon-Davies

Stringer The Green Workplace

Simpfendorfer The New Silk Road

Stroud Booth Foundation Mathematics

Scaling Social Impact Bloom Skloot

Scenario Planning Lindgren Bandhold

Sinclair Lipkin St James’s Place Tax Guide 2010-2011

Styhre Sundgren Venturing into the Bioeconomy

Scenario Thinking Wright Cairns

Schank Lyras Soloway The Future of Decision Making

Sunset in the Land of the Rising Sun Black Morrison

Scholte Globalization

Schuman Nurturing the Talent to Nurture the Legacy

Schuman Stutz Ward Family Business as Paradox

Schuman Ward Family Education For Business-Owning Families

Schwartz States Versus Markets

Schwarz Family Business by the Numbers 66 Schwarzkopf Gries Ernest Dichter and Motivation Research

Schwass Hillerström Kück Wise Wealth

Schwass Wise Growth Strategies in Leading Family Businesses

Scott Organization Philosophy

Selling Your Business for More Barron Boehler Cook

Servant Leadership van Dierendonck Patterson Service is Front Stage Teboul

New

8 15

Smart Management Butcher Clarke Snider Howard Money Makers

9 81

Social Capital, Corporate Social Responsibility, Economic Behaviour and Performance Sacconi Antoni

Social Enterprise Martin Thompson

Social Entrepreneurship Business Models Sommerrock

Sommerrock Social Entrepreneurship Business Models

Sørensen Enterprise Mobility

Sparrow Hird Hesketh Leading HR

Sport as a Business Dolles Söderman

The Standard Occupational Classification (SOC) 2010 Vol 1 Office for National Statistics

The Standard Occupational Classification (SOC) 2010 Vol 2 Office for National Statistics

The Standard Occupational Classification (SOC) 2010 Vol 3 Office for National Statistics

The Startup Game Draper

St James’s Place Tax Guide 2010-2011 Sinclair Lipkin

Available as an ebook

Inspection copy available

Supply Chain Management Waters

Swift Piff Quantitative Methods

Systems Thinking: From Heresy to Practice Zokaei Seddon O’Donovan

T Talent Management of Knowledge Workers Vaiman

Tamminen Cracking the Carbon Code

Teboul Service is Front Stage

Technological Innovation and Public Policy Miyoshi Kii

Technological Innovation Martín de Castro Delgado Verde López Sáez

Technology Management Cetindamar Phaal Probert

The Theory and Practice of Change Management Hayes

Think Strategically Gimbert

Thinking Skills for Professionals Greetham 11 Thompson McHugh Work Organisations

Thompson People Skills

Web resource available

Comes with a CD/DVD

INDEX Thompson Smith Working Life Thomson Lloyd Women & the New Business Leadership

27 3

Thota Munir Key Concepts in Innovation

Thyssen Aesthetic Communication

Trans-Cultural Leadership for Transformation Derungs

Wales Gorman Hope Big Business, Big Responsibilities

Wang Chee Chinese Leadership Ward Keeping the Family Business Healthy

Working for a Family Business Eckrich McClure

Working in Adversarial Relationships Oade

Working Life Thompson Smith

Wright Cairns Scenario Thinking

Warhurst Haunschild Work Less, Live More?

The Transformation of Japanese Employment Relations Imai

Waters Supply Chain Management

We First Mainwaring

Trevor Can Pay Be Strategic?

Weinberg Sutherland Cooper Organizational Stress Management

Yeoman McMahon-Beattie Revenue Management

Well-being Robertson Cooper

Yi The Oil and Gas Service Industry in Asia 57

When Business Meets Culture Munoz-Seca Riverola

When Family Businesses are Best Carlock Ward

Tschirky Herstatt Probert Managing Innovation Driven Companies

U Understanding Enterprise Bridge O’Neill Martin

Usui Comparative Entrepreneurship Initiatives

When Managers Rebel Courpasson Thoenig

When Money Was In Fashion Fisher

When the Luck of the Irish Ran Out Lynch

White The Nonprofit Challenge

Vaiman Talent Management of Knowledge Workers

Whiteside Aronoff Ward How Families Work Together

Valdez Molyneux An Introduction to Global Financial Markets

Willcocks Cullen Craig The Outsourcing Enterprise

Williams Elliott Crisis and Recovery

Williams Responsible Management in Asia

Values and Opportunities in Social Entrepreneurship Hockerts Mair Robinson van Dierendonck Patterson Servant Leadership

68 8

Venturing into the Bioeconomy Styhre Sundgren

Vested Outsourcing Vitasek Ledyard Manrodt

Visser The Female Leadership Paradox Vitasek Ledyard Manrodt Vested Outsourcing Voller Blass Culpin The Future of Learning Von Kimakowitz Pirson Spitzeck Humanistic Management in Practice

4 60 6 73

W Waddell Global Action Networks

Wise Growth Strategies in Leading Family Businesses Schwass

Wise Wealth Schwass Hillerström Kück

Women & the New Business Leadership Thomson Lloyd

Women at the Top Coleman

Women in Management Fagan Gonzalez Menendez Gomez Anson

Young Brand Media Strategy

Yücesan Competitive Supply Chains

Z Zinni Koltz Leading the Charge Zokaei Seddon O’Donovan Systems Thinking: From Heresy to Practice

7 59

Work & Organizational Behaviour Bratton Sawchuk Forshaw 34 Work Less, Live More? Warhurst Haunschild

Work Matters Bolton Houlihan

Work Organisations Thompson McHugh

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

WORLDWIDE SERVICES UK & EUROPE UNITED KINGDOM Clare Mence Tel: +44 (0)1256 329242 Fax: +44 (0)1256 330688 Email: c.mence@palgrave.com

RIGHT HEADER SWEDEN Steven Haslemere Tel: +44 (0)1223 504328 Email: haslemere@dial.pipex.com

LATIN AMERICA & CARIBBEAN

Tel: +44(0)1256 302866 Fax:+44(0)1256 330688 Email: orders@palgrave.com

Palgrave Macmillan Limited Tel: +44 (0)1256 329242 Fax: +44 (0)1256 330688 Email: Latin America: j.waller@palgrave.com Caribbean: s.milton@palgrave.com

UK LECTURER ORDERS

COLOMBIA

UK DIRECT ORDERS

Tel: +44(0)1256 302794 Fax: +44(0)1256 330688 Email: lecturerservices@palgrave.com

UK TRADE ORDERS

Tel: +44(0)0256 302692 Fax: +44(0)1256 812558 Email: orders@macmillan.co.uk

UK PRESS ENQUIRIES Email: reviews@palgrave.com

EUROPE (EXCEPT AREAS LISTED) European Department - Jo Waller Tel: +44 (0)1256 302735 Fax: + 44 (0)1256 330688 Email: j.waller@palgrave.com

CENTRAL & EASTERN EUROPE Jacek Lewinson Tel./fax: +48 22 6283956 Mobile: +48 (0)502603290 Email: jacek@jaceklewinson.com

AUSTRIA & GERMANY Katrin Lilienthal Tel: +49 (0)69 61992411 Fax: +49 (0)69 61992412 Email: k.lilienthal@palgrave.com

ITALY & FRANCE David Pickering Mare-Nostrum Tel: +39 348 3183884 UK Mobile: +44 798 6559391

DENMARK, NORWAY, FINLAND & ICELAND Ben Greig Tel: +44 1223 565052 Mobile: +44 785 4961315 Email:ben.greig@dial.pipex.com

GREECE & CYPRUS Zitsa Seraphimidi Tel: +210 5245 798 Fax: +210 9816816 Mobile: + 0030 6944 441184 Email: zitsaser@otenet.gr

NETHERLANDS, BELGIUM & LUXEMBOURG Daan Timmermans Tel: + 31 (0)650614101 Email:d.timmermans@palgrave.com

SPAIN Trinidad Lopez Tel/Fax: +34 91 3528349 Email: trini@arrakis.es

GRUPO K-T-DRA Ltda Tel: +2570895/2187629 Fax: +2187629 Email: aramirez@k-t-dra.com

NORTH AMERICA USA & CANADA Palgrave Macmillan Tel: +1 800 221 7945 Fax: +1 212 777 6359

AUSTRALASIA AUSTRALIA Palgrave Macmillan Australia Tel: +61(0)3 9825 1111 Fax: +61(0)3 9825 1010 Email: palgrave@macmillan.com.au

NEW ZEALAND Macmillan New Zealand Tel: +64 09 414 0350 Fax: +64 09 414 0351 Email: vicki@macmillan.co.nz

AFRICA ALL AREAS NOT LISTED Palgrave Macmillan Limited Tel: +44 (0)1256 329242 Fax: +44 (0)1256 330688 Email: s.milton@palgrave.com

SOUTHERN AFRICA Including Botswana, Lesotho and Swaziland Cory Voigt Tel: +00 27 11 731 3300 Fax: +27 11 731 3569 Email: palgrave@macmillan.co.za

KENYA Macmillan Kenya (Publishers) Ltd Tel:+254 20 6766962/3 Fax:+254 20 201583 E.mail: dmuita@macken.co.ke

NIGERIA Macmillan Nigeria Tel: +234 1 774 5892/ 00 234 1 496 1188 Fax: +234 1 493 2135/2133 Email: adelekan1954@yahoo.com

ASIA

MIDDLE EAST

HONG KONG, PHILIPPINES, THAILAND, VIETNAM & INDONESIA

ALL AREAS NOT LISTED

Palgrave Macmillan Tel: +852 2811 7176 Fax: + 852 2811 0743 Email: macasia@macmillan.com.hk

KOREA Macmillan Publishers Tel: +82-2-723-8422~3 Fax: +82-2-723-8424 Email: info@macmillan.co.kr

TAIWAN Macmillan Education Tel: +886 2 2388 3208 Fax: +886 2 2375 6882 Email: taipei@macmillan.com.tw.

SINGAPORE & BRUNEI Pansing Distribution Pte Ltd Tel +65 6319 9939 Fax +65 6459 4930 Email: info@pansing.com

MALAYSIA UBSD DISTRIBUTION SDN. BHD. Tel: +603 80763042 Fax: +603 80763142 Email: enquiry@ubsd-dist.com

CHINA Macmillan Ltd Tel: +86 (10) 8881 1358 Fax: +86 (10) 8881 1359 Email: frank.xu@macmillan.com.cn

JAPAN Palgrave Macmillan Limited Tel: +44 (0)1256 329242 Fax: +44 (0)1256 330688 Email: n.tigwell@palgrave.com

INDIA Kalpana Shukla Sunil Sharma Jagat Bahadur Tel: +91 11 2324 4186 Tel/Fax: +91 11 2327 2010 Email: Kalpana Shukla: palgrave@vsnl.net Email: Jagat Bahadur: palgrave@vsnl.com V. Ravi Tel: 91 44 24962217 Mobile: 09840486745 Email: palgraveche@vsnl.net Anand Vithalkar Tel/Fax: +91 22 26605844 Email: palgravemum@vsnl.net Mobile: +91 98202 83677 Ajit De Tel/Fax: +91 33 25321263 Email: palgravekol@vsnl.net Mobile +91 98310 87661

PAKISTAN Book Bird Tel: +92 42 636 7275 Fax: +92 42 636 1370 Email: bookbird@brain.net.pk

Jan Rylewicz Tel: +970 (0)43 902 735 Fax: +970 (0)50 554 0024 Email: j.rylewicz@palgrave.com

IRAN Sepehr Bookshop Tel: (+9821) 88943846/88944061 Fax: (+9821)88935975 Email: info@sepehr-bookshop.com

W. H. FREEMAN & COMPANY; WORTH PUBLISHERS; SINAUER ASSOCIATES, INC.; UNIVERSITY SCIENCE BOOKS; AND BEDFORD ST MARTIN’S Palgrave Macmillan is the distributor for W. H. Freeman & Company, Worth Publishers, Sinauer Associates, Inc. and University Science Books and for selected Bedford St. Martin’s titles in the UK. Titles from W. H. Freeman & Company and Worth Publishers are distributed by Palgrave Macmillan in all areas outside the UK, except USA, Canada, Australia and New Zealand. Titles from Sinauer Associates, Inc. are distributed in all areas except USA, Canada, Australia, Bangladesh, Brunei, Burma, Cambodia, Hong Kong, Indonesia, Laos, Malaysia, New Zealand, Singapore, Taiwan, Thailand, The Philippines, and Vietnam. Titles from University Science Books are distributed in all areas except USA, Canada, Australia, New Zealand, Japan and Mexico. The Bedford St. Martin’s titles distributed by Palgrave Macmillan in the UK are also distributed in all other territories except North America.

Make the right move with Palgrave Macmillan “An innovative and practical approach to analysing the many elements that form business strategy” Kevin Burt, University of Lincoln, UK

* INCLUDES free access to Strategic Planning Software where students can develop real life strategies

April 2011 | 392pp | 978-0-230-21858-1 | £38.99

For full details got to p.17

CATALOGUE ISBN: 978-0-230-33346-8

A fully interactive e-learning resource for students With the right tools, you can have sharper students Our innovative new online study skills resource will help your students to develop. skills4studycampus is an ideal way to engage with students and improve their learning experience.

NEW MODULES!

By recommending skills4studycampus, you can help your students write better essays, use greater critical analysis, listen closely in lectures, write clearer notes and face exams with confidence. skills4studycampus focuses on the core skills required for success at university or college. The content has been adapted from The Study Skills Handbook by our experienced team, including the author Stella Cottrell, Director for Lifelong Learning at the University of Leeds, UK. skills4studycampus offers modules on:  Writing skills  Reading and note-making  Referencing and plagiarism  Critical thinking skills  New for 2011: Getting ready for academic study Additional modules on Exam Skills and Presentations and Groupwork can be purchased alongside a core subscription.

To view a free online demo, please visit: www.skills4studycampus.com Prices are tailored by institution, so please ask your librarian or learning resources manager to contact us for a quote. Customers in the UK and all areas outside Australia: onlinesales@palgrave.com or phone +44 (0)207 0144225. Customers in Australia and New Zealand: palgraveonline@macmillan.com.au or + 613 9825 111