Business & Management 2011 by Macmillan International Higher Education

Business & Management 2011

Announcing the New Edition From the UK’s leading entrepreneurship textbook publisher

It would be my number one choice for a course on this subject.” -Lorraine Warren, Southampton University, UK

A joy to read.” - Mike Wells, City University, UK

Entrepreneurship Small Business start-up, growth & maturity

& ■

Strategies for Entrepreneurship &success Innovation

■

Start-up Creativity

■

Developing

Growth & Encouraging Innovation Decline Drawing up a Planning

business plan

Indispensable to any student of entrepreneurship” - Elizabeth Chell, Kingston University, UK

■

Sourcing finance

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Entrepreneurial leadership

www.palgrave.com

Companion Website

Paul Burns

Third Edition

November 2010 | £39.99 | 978-0-230-24780-2

» For full details see the Entrepreneurship and Small Business section of the catalogue

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866 fax + 44(0)1256 330688 email orders@palgrave.com

Business & Management 2011

Into the Bright Future ÂŠ Olaser/istockphoto.com

KEY TO SYMBOLS New

Title available as an ebook

Inspection copy available

Journal

CONTENTS Management and Leadership

IT for Business

The Business of Sport

Insead Business Press

Technology, Work and Globalization Series

Strategy

The Family Business Series

Family Business

Entrepreneurship and Small Business

Innovation

Business Ethics Corporate Social Responsibility

Business Law

Business History

Banking and Finance

Business Economics

Quantitative Methods and Operational Research

Human Resource Management & Employee Relations

Critical Perspectives on Work and Employment Series

Web resource available

Title is, or comes with, a CD-ROM/DVD

Welcome to the Palgrave Macmillan Business & Management 2011 Catalogue We are delighted to announce two exciting new partnerships with Palgrave Macmillan. Firstly with Advertising Age, bringing you a fresh new series; with the latest in copywriting, to online media strategy, due to launch in January 2011. Secondly with the Family Business Consulting Group, we will launch a series of books in February 2011, providing you with tools and advice from industry leading experts. Our exciting programme of textbooks this year includes the brand new Essential Operations Management by renowned authors Terry and Alex Hill, and Business Strategy by David Campbell et al. Other highlights include new editions of our bestselling texts; Entrepreneurship & Small Business, Strategy and Human Resource Management, and The Global Business Environment.

Management, Work & Organisations Series

Organization Studies

Marketing and Sales

The Advertising Age Series

Risk Management, Security and Crime Prevention

Branding

Books for Professionals

Retailing

International Business

Teaching and Researching in Higher Education

Asian Business

Universities in the 21st Century Series

Virginia Thorp, Senior Commissioning Editor, Business | v.thorp@palgrave.com

The Palgrave Macmillan Asian Business Series

Office for National Statistics

Martin Drewe, Publisher, Business | m.drewe@palgrave.com

Index

Ursula Gavin, Publisher, Business | u.gavin@palgrave.com

Operations Management

If you would like to find out more about our 2011 publishing program or submit a proposal please visit www.palgrave. com/business or contact us directly. Best wishes, Stephen Rutt, Global Publishing Director, Business | s.rutt@palgrave.com

For a complete list of titles, please visit www.palgrave.com. Prices are correct at the time of print.

Our catalogues and the packaging they are delivered in are recyclable - when you have finished with this catalogue please recycle it. Printed by an ISO 14001 (Environmental Standard) accredited printer on paper from a managed source to PEFC standard, and printed using vegetable-based ink.

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Palgrave Connect: Business & Managment Collections Palgrave Connect offers institutions a flexible approach to building an ebook collection in the Humanities, the Social Sciences and Business. With over 5000 ebooks available in collections organized by year of publication and by discipline, Palgrave Connect brings together our rich backlist and new titles to offer libraries exceptional range and quality of research in digital format. Palgrave Connect’s Business & Management Collections offer access to over 450 scholarly ebooks. With nine Collections available from 2000–2010, lecturers, researchers and students benefit from instant access to a broad range of quality scholarship from key names in the field.

Key Series in this area include: INSEAD Business Press Technology, Work and Globalization The Palgrave Macmillan Asian Business Series Benefits for your library A wider range of content – significantly broader access to quality scholarship from Palgrave Macmillan High visibility – Palgrave Connect ebooks can be fully integrated into your library catalogue Simultaneous DRM-free access - simultaneous DRM-free access is available for unlimited users via IP recognition, secure URL and password, or Athens Perpetual rights to all purchased content Benefits for your library community Remote access - Palgrave Connect’s ebook content is available to members of subscribing institutions outside library opening hours, on the move, at home or at their desk Powerful search and browse capabilities - The Palgrave Connect platform offers a wide range of search options including full-text, keyword, title, author, ISBN, publication date and subject area

To learn more about Palgrave Connect please visit www.palgraveconnect.com and view our short guided demonstration.

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MANAGEMENT AND LEADERSHIP Management and Leadership

The Future of Learning Insights and Innovations from Executive Development Edited by Shirine Voller, Research Manager, Ashridge Business School, UK, Eddie Blass, Senior Lecturer in Professional Education, University of Hertfordshire, UK and Vicki Culpin, Research Director, Ashridge Business School, UK

Based on researchinformed ‘future-scoping’ and emerging practice in the field of executive education this book is split into three parts: Future Context, Future Learning and Future Learners. With a short editorial introducing each part, it will appeal to anyone working in the field of adult and higher education and training Contents: PART I: FUTURE CONTEXT / Future Context: Section Editorial / Learning to Lead in Uncertain Times through Storytelling and Improvisation / The Shifting Landscape of Global Challenges in the 21st Century, What This Means for What Businesses Want From Tomorrow’s Leaders, and the Implications for Management Learning / The Future of HE: What Will the Sector Look Like in 25 years Time and What Does This Mean for Executive Education? / PART II: FUTURE LEARNING / Future Learning: Section Editorial / When the Classroom is no Longer a Room / Virtual Action Learning: A New Genre for Powerful Learning / The Future of Learning: Insights and Innovations from Executive Development - Virtual Action Learning - A New Frontier? Generation Y and learning: A Changing World / PART III: FUTURE LEARNER / Future Learner: Section Editorial / Re-cognising Learning and Teaching: Opening the Space of Possibility / Insights and Innovations from Executive Development / ‘An informed slowness’ - Curiosity as an Enabler of Learning in the Attention Economy / Concluding Thoughts December 2010 304pp 5 b/w tables and 8 figures Hardback £60.00

216x138mm 978-0-230-24053-7

Trans-Cultural Leadership for Transformation Isabelle Derungs-Ruhier, Professor, Lucerne University of Applied Sciences and Arts, Switzerland

Challenging and innovative in its approach this book explores leadership development on many different levels in an era of internationalization when societies and organizations are becoming increasingly multicultural and undergoing many changes. The focus is on the correlation of culture, leadership and organization in transition Contents: Introduction / PART I: THEORIES AND DEFINITIONS / Culture / Leadership / Organizational Change and Development / Transcultural Leadership / PART II: PRACTICE-BASED PROPOSAL FOR LEADERSHIP OF TRANSFORMATION / Trans-Cultural Leadership Development December 2010 224pp 216x138mm 11 b/w tables, 9 charts and 11 figures Hardback £65.00 978-0-230-28093-9

Developing Multicultural Leaders The Journey to Leadership Success Farid Muna, Chairman and Ziad Zennie, Partner, both at Meirc Training & Consulting , Dubai

The authors identify three stages of leadership development: the early ingredients for success starting from childhood; the paths that current and aspiring leaders should follow once they start a career; and what leaders should do exceptionally well to become and remain outstanding in organizations operating in multicultural environments. October 2010 160pp 12 figures and 29 b/w tables Hardback £65.00

Defining Moments Navigating through Business and Organizational Life Peter Shaw, Partner of Praesta Partners, UK Foreword by Lesley Strathie

Our lives are full of defining moments, but do we recognize them? We often fail to appreciate the significance of these moments. At work the pressure can be relentless and we can fail to enjoy these moments. The author shows how to recognize and appreciate these moments, which in turn helps us to better cope during more difficult times. Contents: Foreword; L.Strathie / Acknowledgements / Introduction / Living in the Moment / Light Going On Moments / Milestone Moments / Surprising Moments / Stretching the Moment / Standing Back Moments / Joyful Moments / Making Time Go Slowly / Surviving Difficult Moments / Down Moments / Crisis Moments / Moments of Anger / Treasuring the Moment / Making Each Moment Matter / Accepting the Truth of Hard Messages / Embedding the Learning Moment / Capturing the Moment / Creative Moments / Gripping the Moment / Living with Discord / Creating Future Moments / Focus in the Moment / Rhythm of Moments / Creating Moments for Others / The Way Forward / Seeing the Pattern of Moments / Next Steps / Selected Bibliography / Index October 2010 Hardback

224pp £26.00

234x156mm 978-0-230-57720-6

216x138mm 978-0-230-28045-8

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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MANAGEMENT AND LEADERSHIP

Bad Apples

Body Language in Business

Identify, Prevent and Manage Negative Behaviour at Work

Decoding the Signals

Adrian Furnham, Professor of Psychology, University College London, UK and John Taylor, Consultant, UK

In a difficult economic climate it is more important than ever to manage bad behaviour in the workplace and minimize the damage negative and destructive employees can have on an organization. This book looks at the problems companies can face but also shows how to resolve these issues and work towards a positive outcome. Contents: Preface / Introduction / The Risks / Defining Risk / Counter Productive Behaviours / The Dark Side of Leaders / How Vulnerable Are You? / Countering the Threat / Bringing Them In / Weeding Out / Security at Work / Developing Loyalty and Commitment / Leadership / Development of Staff / Exit Policy / Conclusion / Getting it Right December 2010 256pp Hardback £26.00

234x156mm 978-0-230-58474-7

Adrian Furnham, Professor of Psychology, University College London, UK

We have recently seen stock-markets plunge and governments bail out banks. People have been made redundant, and many others are very worried. Some of the short essays in this collection are part musing and part reaction to the recent economic situation, which hope to dispel nonsense and encourage sense in the world of people management.

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216pp £27.00

‘A compulsory read for all CEOs’ directors and aspiring leaders, a book I will certainly be sending to a number of my clients. Also a perfect book for self improvement in today’s challenging environment and essential reference material for any CEO’s library. This is another illuminating and essential book...The right book at the right time.’ - Dr. Tony Miller, International Management Performance Specialist This innovative new work clarifies the misconceptions around body language while providing a scientific approach to understanding non-verbal communication at work. The authors explain why it is so important to understand body language in business, combining hard research evidence with unambiguous tips and practical applications. May 2010 Hardback

People Management in Turbulent Times

June 2009 Paperback

Adrian Furnham, Professor of Psychology, University College London, UK and Evgeniya Petrova,

234x156mm 978-0-230-22954-9

232pp £26.00

234x156mm 978-0-230-24146-6

The Elephant In the Boardroom The Causes of Leadership Derailment Adrian Furnham, Professor of Psychology, University College London, UK

This book from the acclaimed management writer Adrian Furnham, explores the dark side of leadership and how and why leaders can have a negative impact upon their companies and organisations. It asks why too often people do not speak out but instead ignore the problems they are causing. January 2010 Hardback

296pp £26.00

The Future of Leadership Development Corporate Needs and the Role of Business Schools Edited by Jordi Canals, Dean and Professor of Economics and Strategic Management, IESE Business School, Spain

The current financial crisis highlights the need to rethink business leadership and the role of business schools in helping firms develop the leaders of the future. This book brings together the perspectives of deans of top international business schools, and the views of CEOs and senior business leaders. Contents: Introduction; J.Canals / PART I: THE DEANS’ PERSPECTIVE / Globalization Strategies for Business Schools; F.Brown / Towards Better Leadership Development Processes: New Corporate and Societal Challenges for Business Schools; J.Canals / Collaborative Leadership: A New Perspective for Leadership Development; A.de Meyer / The New Landscape for MBA Programs; S.Datar / The Enduring Value of the MBA Program; D.Jain / / Renewing the Model of the Contemporary Business School; P.Nueno / PART II: NEW CHALLENGES IN LEADERSHIP DEVELOPMENT: THE SCHOLARS’ PERSPECTIVE / Globalization of Business Education; P.Ghemawat / Leadership Development in Business Schools: An Agenda for Change; J.Pfeffer / A Humanistic View of Management and Decision Making; J.M.Rosanas / Towards a New Theory of the Firm: Its Impact in Leadership Development; A.Argandona / PART III: THE CEO’S PERSPECTIVE: WHAT COMPANIES EXPECT FROM LEADERSHIP DEVELOPMENT? WHAT SENIOR EXECUTIVES AND BUSINESS SCHOOLS CAN DO? / Leadership Development and Talent Transfer in a Global World; M.J.Prats / How to Develop and Promote Leadership from the Top; N.Chinchilla & M.Las Heras November 2010 304pp 10 figures and 8 b/w tables Hardback £26.00

234x156mm 978-0-230-27928-5

234x156mm 978-0-230-22953-2

ebook available from: Ebrary, Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA, Waterstone’s

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

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MANAGEMENT AND LEADERSHIP

Managing in a Political World

Reflexive Practice

The Life Cycle of Local Authority Chief Executives

Professional Thinking for a Turbulent World

Steve Leach, Professor of Local Government Studies, De Montort University, Leicester, UK

Identifies the key challenges facing chief executives in British local government operating in an environment where party politics is a dominant force. It discusses the basis on which chief executives apply for posts and manage the interview process, and the importance of the first 6-9 months. October 2010 3 b/w tables Hardback

232pp

216x138mm

£60.00

978-0-230-24562-4

Servant Leadership Developments in Theory and Research Edited by Dirk van Dierendonck, Associate Professor, Rotterdam School of Management, The Netherlands and Kathleen Patterson, Associate Professor, Regent University

Servant-leadership may be the answer to the current demand for a more ethical, peoplecentred leadership where humility, servitude and contribution are key elements. The purpose of this book is to provide an overview of current thinking and empirical research of the determinants, underlying processes and consequences of servant leadership. Contents: PART I: POSITIONING SERVANT LEADERSHIP / PART II: BECOMING THE SERVANT-LEADER / PART III: BUILDING A SERVANT LEADERSHIP CULTURE / PART V: STUDYING SERVANT LEADERSHIP

Kent C. Myers, Strategy Consultant for SAIC and he also conducts studies for the National Intelligence University

Building upon the work of Donald Schon, this edited collection expands the research into the idea of the reflexive practice - understanding how to create better solutionoriented practices for business during turbulent and chaotic situations. Contents: Preface / Turbulent Environment / Reflexive Practice / At-Risk Practices / Domains / Intelligence for Security / Economy and Polity / Energy / Environment / Relations / Reflexive Personality / Global Fields / Education / Global Scenario / Appendixes / C-Span Study / Bibliography / Index October 2010 14pp figures Hardback

272pp

234x156mm

£65.00

978-0-230-10394-8

Executive Greed Examining Business Failures that Contributed to the Economic Crisis Vinay B. Kothari, Regents’ Professor Emeritus, College of Business, Stephen F. Austin State University, USA

Complexity and the Nexus of Leadership Leveraging Nonlinear Science to Create Ecologies of Innovation Jeffrey Goldstein, Full Professor, School of Business, Adelphi University, USA, James K. Hazy, Founder and CEO of Leadership Science, LLC and Benyamin B. Lichtenstein, Assistant Professor of Management and Entrepreneurship, University of Massachusetts, Boston, USA

The authors present a new approach to leadership based on findings from complexity science. Integrating real case studies with rigorous research results, they explore the biggest challenges being faced in fast-paced organizations, and provide a host of concrete tools for leading during critical periods. Contents: Introduction / Leadership in the Cusp of Change / Leadership and the Process of Emergence / Experiments in Novelty / Leveraging the Power of Positive Deviance / The Critical Role of Interaction Resonance / Increasing Connectivity through Smart Networks / Leading Toward Convergence / Conclusion: Sustaining an Ecology of Innovation July 2010 Hardback

224pp £50.00

234x156mm 978-0-230-62227-2

By looking at the three most recent economic crises, the S&L crisis, the dot-com bubble, and the recent subprime mortgage disaster, the author explains why and how corporate managers led their organizations toward disasters in the long-run. Contents: PART I: GENERAL OVERVIEW / PART II: ROLE OF MANAGEMENT LEADERSHIP: REALITIES AND MYTHS / PART III: UNDERLYING ROOT CAUSES OF MANAGEMENT FAILURE / PART IV: FAILURE OF STRATEGIC MANAGEMENT / PART V: CONCLUSION AND RECOMMENDATIONS / APPENDIX A Full Table of Contents is Available at: www.palgrave.com August 2010 Hardback

224pp £42.50

234x156mm 978-0-230-10401-3

Full Table of Contents is Available at: www.palgrave.com November 2010 208pp 4 figures and 3 b/w tables Hardback £65.00

216x138mm 978-0-230-23826-8

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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MANAGEMENT AND LEADERSHIP

Next Generation Leadership Insights from Emerging Leaders

The New Public Leadership Challenge

Sherry Penney, Sherry H. Penney Professor of Leadership and Patricia Neilson, Director, Centre for Collaborative Leadership, both at College of Management, University of Massachusetts Boston, USA

This book brings together the stories and ideas of the future from a survey of nearly 300 emerging leaders to get their points of view and thoughts about how organizations need to change in order to develop effective leaders of tomorrow. July 2010 4pp figures Hardback

224pp

234x156mm

£42.50

978-0-230-62069-8

Drawn from the results of five seminars this unique book draws on the four areas of public sector reform, essential features for public leaders, public leadership in action and the outline of a public leadership approach for the future. It seeks to give public leadership a firm foothold within the study of leadership in general. May 2010 Hardback

When Managers Rebel David Courpasson, Professor of Organizational Sociology, EMLYON Business School, France and Jean-Claude Thoenig, Professor of Sociology of Organizations, and former Dean, INSEAD, France

Employee and manager rebellions occur more often than you might think. This book argues how important it is to take these protests seriously. The authors demonstrate that when middle managers rebel, they aren’t just letting off steam, and that their acts of creative protest can even produce benefits for their companies. Rebellion can pay off! September 2010 200pp 2 b/w tables Hardback £26.00

Edited by Stephen Brookes, Senior Fellow in Public Policy and Management, Manchester Business School, UK and Keith Grint, Professor of Public Leadership and Management, Institute of Governance and Public Management, Warwick Business School, UK

234x156mm 978-0-230-27786-1

384pp £63.00

Managing Complexity in Organizations Text and Cases Christoph Nedopil, Researcher, Ulrich Steger, Director of Forum for Corporate Sustainability Management, both at IMD, Switzerland and Wolfgang Amann, Director of Executive Education, Goethe Business School, Germany

Combining rigorous academic research with the latest practical tools and techniques, this book explores the growing area of complextity management in business. Through a range of high quality international cases leading authors help students to understand how to manage organizations in unpredictable and complex business environments. December 2010 368pp Paperback £36.99

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216x138mm 978-0-230-22417-9

Management Theory in Action Real-World Lessons for Walking the Talk Eric H. Kessler, Senior Professor of Management and Founding Director of the Business Honors Program, Pace University, USA

This book explains how to bridge the divide between theory and practice in a specific, concrete, and easy-to-relate manner, drawing on real-life personal accounts of how students have used classroom-taught theories and skills in their jobs. Practical guidelines are included to help the reader use these lessons in their everyday lives. Contents: Introduction / Knowing Oneself Truly / Managing Time and Stress / Perceiving and Understanding Accurately / Making Better and More Ethical Decisions / Communicating Effectively with Others / Motivating and Inspiring Others / Gaining and Power and Influencing Others / Resolving Conflicts with Others / Forging High-Performance Teams / Designing an Enabling Structure and Culture / Executing the Leadership Function / Developing a Global Mindset April 2010 Hardback

280pp £62.00

234x156mm 978-0-230-60758-3

Lincoln’s Legacy of Leadership Edited by George R. Goethals, Professor of Leadership Studies and holder of the E. Claiborne Robins Distinguished Professorship in Leadership Studies, USA and Gary L. McDowell, Professor of Leadership Studies and holders of the Tyler Haynes Interdisciplinary Chair in Leadership Studies, Political Science and Law, USA

An in-depth look at Abraham Lincoln’s leadership, both before and during his presidency. Lincoln led through times of confusion, war, and dissent. The set of chapters included in this volume are based on papers that constituted part of the 2008-2009 Jepson Leadership Forum at the Jepson School of Leadership Studies at the University of Richmond. January 2010 Hardback

256pp £66.00

234x156mm 978-0-230-62283-8

Jepson Studies in Leadership ebook available from: Palgrave Connect Business & Management Collections

234x156mm 978-0-230-25291-2

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

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MANAGEMENT AND LEADERSHIP

There’s No Crying in Business How Women Can Succeed in Male-Dominated Industries Roxanne Rivera, Co-founded a construction business in 1981 that grew to a 13 million dollar company. She served on the National Advisory Committee on Ergonomics and has served on the Board of Directors for the University of New Mexico Construction Program Advisory Council, USA

Based on interviews with women academics, engineers, politicians, mathematicians, neurologists and others in male dominated organizations as well as the author’s own experiences, this book will offer insights and advice to women who aspire to top positions in companies and industries where men traditionally have held those positions. January 2010 Hardback

188pp £28.99

216x138mm 978-0-230-61812-1

The Future International Manager A Vision of the Roles and Duties of Management Edited by Laszlo Zsolnai, Professor and Director, Business Ethics Center, Corvinus University of Budapest, Hungary and Antonio Tencati, Assistant Professor, Department of Management, Institute of Technology and Innovation Management, Bocconi University, Italy

An in-depth look at the desired professional profile of new international managers in different aspects of business. It examines the qualities an international manager needs to possess, including commitment to environmental sustainability, sensitivity toward gender and diversity issues and an engagement in progressive entrepreneurship. November 2009 200pp 216x138mm 16 tables, 7 figures and 6 b/w tables Hardback £63.00 978-0-230-21987-8

ebook available from: Palgrave Connect Business & Management Collections

Entrepreneurs, Managers, and Leaders

The Language of Female Leadership Judith Baxter, Senior Lecturer, Aston University, UK

What the Airline Industry Can Teach Us About Leadership Anthony J. Mayo, Thomas S. Murphy Distinguished Research Fellow and Director of the HBS Leadership Initiative, Nitin Nohria, Richard P. Chapman Professor of Business Administration and Senior Associate Dean and Director of Faculty Development, Harvard Business School, USA and Mark Rennella, Author of The Boston Cosmopolitans: International Travel and American Arts and Letters (Palgrave MacMillan, 2008)

This book reveals how leadership evolves through the story of the American airline industry across the twentieth century. Entrepreneurs dominate the industry’s early history, but as the industry evolved a new breed of managers emerged who built a dominant business model that enabled their companies to grow dramatically. November 2009 272pp Hardback £33.99

234x156mm 978-0-230-61567-0

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

Leadership and Discovery George R. Goethals, E. Claiborne Robins Distinguished Chair and Professor of Leadership Studies and J. Thomas Wren, Professor of Leadership Studies, bot at Jepson School of Leadership Studies, University of Richmond, USA

Explores leadership of discovery, probing the guided and collaborative exploration and interpretation of the experience of our inner thoughts and feelings, and of our external worlds. December 2009 224pp Hardback £57.00

216x138mm 978-0-230-62070-4

Could language be a reason why women are under-represented at senior level in the business world? Using data from senior management meetings, this book explores how female leaders use language to achieve their business and relational goals by arguing that senior women have to develop linguistic expertise in order to be effective leaders. November 2009 208pp 11 figures Hardback £57.00

216x138mm 978-1-4039-9788-3

ebook available from: Palgrave Connect Business & Management Collections

Women’s Leadership Valerie Stead and Carole Elliott, both Lecturers in Management Learning and Leadership, Department of Management Learning, The Management School, Lancaster University, UK

Women’s Leadership challenges traditional concepts of leadership that draw on the male experience and offers an alternative construction that emerges from the female experience. Highlighting leadership’s social, cultural and political roots, the authors argue that leadership is neither a free floating nor a gender neutral concept.

Jepson Studies in Leadership

November 2009 208pp 1 figure Hardback £58.00

216x138mm

ebook available from: Palgrave Connect Business & Management Collections

978-1-4039-9875-0

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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MANAGEMENT AND LEADERSHIP

The Leadership Illusion

Business at a Crossroads

Leading the Charge

The Importance of Context and Connections

The Crisis of Corporate Leadership

Leadership Lessons from the Battlefield to the Boardroom

Tony Hall, Director, The Leaderhsip Theatre & 4Pi Consulting, UK and Karen Janman, Director, Janman Consulting

This book is about the 'leadership illusion'; the habit of writers, researchers and leaders, when considering causes of success or failure, to focus mainly on the individual and often the context but rarely both. This book argues that context and individual are inextricably linked and we first must make sense of the context in which leaders operate. November 2009 200pp 234x156mm 1 b/w illustration and 11 figures Hardback £27.00 978-0-230-51656-4

ebook available from: Ebrary, Waterstone’s, Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

Managing Component-Based Development in Global Teams Julia Kotlarsky, Associate Professor, Operations Research and Information Systems Group, Warwick Business School, UK and Ilan Oshri, Assistant Professor of Strategic Management, Rotterdam School of Management, Erasmuc University,The Netherlands

It is imperative to equip practitioners with a workable framework to manage component-based development in distributed environments, and to offer a theoretical construct to academics wishing to advance the study of global teams. This book outlines the key challenges faced by projects and offers tools to implement CBD in global teams. October 2009 Hardback

288pp £63.00

216x138mm 978-0-230-22244-1

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

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Tom Lloyd, Management Writer

Recent events suggest liberal capitalism harbours two dangerous seeds of self-destruction; growing inequality and a tendency for markets to spiral out of control. This book advocates the restoration to an earlier state of another sub-system of liberal capitalism, some of the features of which lie at the heart of liberal capitalism’s malaise. October 2009 Hardback

216pp £27.00

234x156mm 978-0-230-23094-1

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s, Palgrave Connect Business & Management Collections

A Woman’s Place is in the Boardroom: The Roadmap Peninah Thomson, Partner, Praesta Partners LLP, UK, Jacey Graham, Managing Partner, Brook Graham LLP, UK and Tom Lloyd, Management Writer, UK

In the bestseller A Woman’s Place is in the Boardroom the authors described the problem, gave comprehensive views of how it looked from both sides, and presented the arguments for positive change. This book is all about the ‘how to’. It takes all the arguments and analysis of the first book, and focuses on how to apply it and what to do. June 2008 Hardback

160pp £28.00

234x156mm 978-0-230-53712-5

ebook available from: Palgrave Connect Business & Management Collections, Ebook Library, Waterstone’s, NetLibrary, Myilibrary, Dawson ERA,

Tony Zinni, formerly Commander in Chief of CENTCOM and Special Envoy to the Middle East. He has appeared on The Daily Show and Meet the Press among others and Tony Koltz, Co-authored Tom Clancy’s Into the Storm and Battle Ready as well as The Battle for Peace, a New York Times bestseller

Leading the Charge is a visionary leadership book that examines the trends that have reshaped our world and the ways in which visionary leaders and organizations can effectively respond. Tomorrows successful leaders will have to manage rapidly changing technology and flows of information and create faster and more far-reaching spans of control September 2009 256pp Hardback £18.99 Paperback £10.99

234x156mm 978-0-230-61265-5 978-0-230-10331-3

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

Smart Management Using Politics in Organizations 2nd edition David Butcher, Director, General Management Development Programmes Group and Martin Clarke, General Management Development Programmes Group, both at Cranfield School of Management, UK April 2008 Hardback

192pp £31.00

234x156mm 978-0-230-54226-6

ebook available from: Palgrave Connect Business & Management Collections, Ebook Library, Waterstone’s, NetLibrary, Myilibrary, Dawson ERA, ebooks.com, Ebrary

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:26

MANAGEMENT AND LEADERSHIP

Making Strategic Leaders Narendra Laljani, Director, Ashridge Business School, UK

Motivated by a desire to improve the effectiveness of the development of strategic leaders, this book focuses on the individual charged with shaping strategy and leading change in organizations. It offers a new and insightful model of strategic leader capability, and challenges much of the received wisdom of the leader development industry. September 2009 248pp Hardback £63.00

216x138mm 978-0-230-57749-7

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

Beyond Authority

Introduction to Management

Leadership in a Changing World

4th edition

Julia Middleton, Founder and Chief Executive, Common Purpose

Richard Pettinger, Business and Management Consultant, Lecturer in Management, University College London, UK

‘Julia Middleton knows about leadership in a truly natural yet profound way. If you do nothing else this year - read this book. It will be the beginning of something good.’ - Sir Gerry Robinson, Chair, Moto Hospitality Ltd, author of I’ll Show Them Who’s Boss! Six Secrets of Successful Management

An ideal text for students studying management for the first time. Covering all of the functional areas of management, this edition is updated to cover new developments in the field and includes new chapters on innovation, enterprise, risk management, ethics and responsibility.

January 2007 Hardback

November 2006 696pp Paperback £40.99

184pp £31.00

234x156mm 978-0-230-50001-3

246x189mm 978-0-230-00038-4

ebook available from: Waterstone’s, Palgrave Connect Business & Management Collections, Ebook Library, Dawson ERA, ebooks.com, Myilibrary, NetLibrary

Project Management Performing Leadership Edward Peck and Helen Dickinson, Lecturer, both at University of Birmingham, UK

A rigorous analysis of the implications of leadership being seen literally or metaphorically as a performance. The book introduces a framework which examines the performance of leadership through the dimensions of enactment, narrative and audience, focusing throughout on the ways in which managers can apply these ideas in their own leadership. September 2009 232pp Hardback £63.00

216x138mm 978-0-230-21811-6

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

A Strategic Planning Approach

Public Management and Administration

Paul Gardiner, Senior Lecturer in Project Management, Faculty of Business, The British University in Dubai, United Arab Emirates

An Introduction 3rd edition Owen E. Hughes, Professor of Public Sector Management, Faculty of Business and Economics, Monash University, Australia and Deputy Dean, Australia and New Zealand School of Government, Australia

'A clear and balanced account of the way public services management has changed and is changing...The great thing about Owen Hughes’ book...is that it maps out lucidly and coherently the bigger picture of public services reform.’ Kieran Walshe, Health Service Journal February 2003 Paperback

320pp £25.99

234x156mm 978-0-333-96188-9

‘This is an excellent(!) introduction, well prepared and outstanding graphic support! I always forget about the importance of planning...but this book reminds me that ‘planning can be fun’.’ - Dr Richard Mischak, University of Applied Sciences, Austria January 2005 Paperback

336pp £35.99

246x189mm 978-0-333-98222-8

ebook available from: Myilibrary, NetLibrary, Ebrary, Dawson ERA, Ellibs, John Smith & Son

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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MANAGEMENT AND LEADERSHIP • The Business of sport

Executive’s Guide to Understanding People How Freudian Theory Can Turn Good Executives into Better Leaders Abraham Zaleznik, Konosuke Matsushita Professor of Leadership, Emeritus, Harvard Business School, USA

Zaleznik takes managers into Freud’s world of psychoanalysis and shows managers what they need to know about themselves and their employees to better motivate and lead. He discusses a variety of things relevant to today’s top leaders including Freud’s origin of psychoanalysis, the unconscious, neuroses, organizations and change. December 2009 208pp Hardback £47.50

216x138mm 978-0-230-61569-4

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

From Science to Business How Firms Create Value by Partnering with Universities Georges Haour, Professor, IMD, Lausanne, Switzerland and Laurent Mieville, Director of Unitec, Technology Transfer Office, Univeristy of Geneva, Switzerland

In today’s knowledge-based society universities and firms must learn to engage more effectively. Universities focus on generating new knowledge, while firms are increasingly drawing on external collaborations to add value to their offerings. This book shows managers how to work with universities to boost their competitive position and revenue. October 2010 19 figures Hardback

240pp

234x156mm

£26.00

978-0-230-23651-6

THE BUSINESS OF SPORT

Football Management Sue Bridgewater, Warwick Business School, University of Warwick, UK

Star-Spangled Soccer The Selling, Marketing and Management of Soccer in the USA Gary Hopkins, Senior Executve, USA Soccer and Sports Marketing Industry formerly President and CEO of API Soccer and API

‘Fascinating and accurate...Gary has tirelessly researched the development of soccer in the USA documenting each step along the way with the people who lived those moments... he clearly shows World Cup USA 94 helped create a generation of soccerloving Americans and delineates the enormous impact a future US-Hosted World Cup would have on the sport here.’ -David Downs, Executive Director, World Cup USA 2018-2020 Bid ‘A thoughtful and impeccably researched study.’ FourFourTwo Magazine Star Spangled Soccer traces the development of soccer in the USA. It is the first book that tells the story of how the sport rose to extreme highs and suffered almost catastrophic lows as it fought to position itself on the American sports landscape, beginning with the announcement from FIFA in 1988 that America would host the 1994 World Cup. May 2010 344pp 234x156mm 45 b/w tables, 2 figures and 7 b/w illustrations Hardback £26.00 978-0-230-23973-9

Published in Association with the Centre for Management and Sport, Warwick Business School ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

‘The League Managers Association has worked with the Warwick Business School, and Dr Sue Bridgewater in particular, for many years. The relationship has, I believe, been mutually beneficial and I am delighted to endorse this excellent book, not least because it cuts through all the emotional issues which so often cloud the judgement of people trying to arrive at sensible analysis of this very demanding profession. 'The book provides an objective viewpoint, is clearly and rationally explained, and also allows an academic insight to not just a precarious, but also an intriguing, profession which offers millions of fans a daily source of interest and conversation.’ - Howard Wilkinson, Chairman, League Managers Association ‘I was fortunate enough to work with Sue Bridgewater when the Applied Management course at Warwick Business School was in its infancy. Sue casts a critical eye over the challenge of modern football management and the shortterm thinking that too often hinders real progress. Through her work with the League Managers’ Association she talks from a true position of knowledge and shows understanding of the issues surrounding the modern manager.’ - Stuart Pearce, Head Coach, England Under 21s Football Managers have to deal with a number of unique pressures, yet the challenges of the football manager are similar to those of managers in other sectors. This book examines the management of football and looks at ways that managers and leaders in other industries can use tools and techniques from the sporting world within their own sector. April 2010 Hardback

224pp £26.00

234x156mm 978-0-230-23841-1

Published in Association with the Centre for Management and Sport, Warwick Business School ebook available from: NetLibrary, Ebrary, ebooks.com, Myilibrary, Dawson ERA, Ebook Library, Waterstone’s

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Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:26

the business of sport • INSEAD BUSINESS PRESS

Football Brands

INSEAD BUSINESS PRESS Sue Bridgewater, Warwick Business School, University of Warwick, UK

'For those who’s passion involves brands and football, Sue Bridgewater’s will allow you to indluge both interests at once. Football Brands is a superb examination of how local sporting brands have grown into global powerhouses.' Michael Beverland, Professor in Marketing, School of Management, University of Bath, UK The media increasingly refer to football clubs as brands. Certainly concepts such as loyalty, affiliation, emotional ties with football clubs seem to parallel the relationship between consumer and brand in the broader marketing sphere. This book delves deep into the world of the lucrative business of sports branding. Contents: List of Figures and Tables / Acknowledgments / Introduction: Why View Football Clubs and Organizations as Brands? / What is a Football Brand? / Brand Relationships in Football / Understanding the Football ‘Brandscape’ / Football Brand Experiences / Globalization of Football Brands / Managing Football Brands through Different Stages of the Lifecycle / References / Index April 2010 208 pp 14 b/w tables and 10 figures Hardback £26.00

234x156mm 978-0-230-23253-2

Published in Association with the Centre for Management and Sport, Warwick Business School ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

The INSEAD Business Press Series aims to provide corporate leaders, thoughtful business executives, professionals in consulting firms, and students and management scholars with thought provoking books that combine conceptual rigour with practical and actionable relevance to companies and organizations.

The Coaching Kaleidoscope Insights from the Inside

Global Cosmopolitans The Creative Edge of Difference Linda Brimm, Professor Emeritus of Organizational Behaviour, INSEAD, France

As globalization creates the need for leaders who transcend national borders, this book provides an insider’s view of what makes them special. This is the first book to present a framework for understanding this fastgrowing and influential group and it provides tools for readers to discover their own inner competitive edge. Contents: Preface / Outline / PART I: GLOBAL COSMOPOLITANS: MEETING THE MASTERS OF COMPLEXITY / Introducing Global Cosmopolitans / Inside the New Global Cosmopolitan Generation / Learning from a Global Life: Developing the Creative Edge of Difference / PART II: THE INVISIBLE JOURNEY: THE ROOTS OF STRENGTH AND RESILIENCE / Life Challenges and the Road to Identity / Relationship Challenges: Invisible Rules, Silent Voices / Relationship Challenges: Connection and Disconnection / PART III: PARADOXICAL NEEDS: FINDING THE ROOTS OF CHALLENGES / Two-Edged Swords: When Strengths Create New Challenges / PART IV: MOVING FORWARD: A PORTRAIT OF TWO CRUCIAL DECADES / Global Cosmopolitans: Unlocking the Power of Stories / Appendix I - Workbook / Endnotes / Bibliography September 2010 272pp 4 figures Hardback £26.00

Edited by Manfred Kets de Vries, Professor of Leadership Development and Clinical Professor of Leadership Development, INSEAD Global Leadership Centre, France, Laura Guillén, Post-doctoral Fellow, IGLC, INSEAD, France, Konstantin Korotov, European School of Management and Technology, Germany and Elizabeth Florent-Treacy, INSEAD Global Leadership Centre, France

‘Once again Kets de Vries and the INSEAD team deliver a fantastic book. Beautifully written and accessible, they take complex, cutting-edge concepts and translate them into compelling, usable information and interventions. It is inspiring, theoretically sound and a great read.’ - Carol Kauffman PhD ABPP PCC, Director, Institute of Coaching, Assistant Clinical Professor, Harvard Medical School, USA Through sharing the research methodologies, and describing intervention and change techniques used in leadership development, this book, written by IGLC-INSEAD professors and leadership coaches, contributes to a better understanding of how organizations may go beyond coaching in order to create best places to work. July 2010 304pp 234x156mm 3 b/w tables, 9 figures and 2 b/w line drawings Hardback £26.00 978-0-230-23998-2

234x156mm 978-0-230-23078-1

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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INSEAD BUSINESS PRESS INSEAD BUSINESS PRESS cont...

Sex, Money, Happiness, and Death

Sunset in the Land of the Rising Sun

Sustainability Strategies

Why Japanese Multinational Corporations Will Struggle in the Global Future

When Does it Pay to be Green?

The Quest for Authenticity Manfred Kets de Vries, Professor of Leadership Development and Clinical Professor of Leadership Development, INSEAD Global Leadership Centre, France

‘This book is the distillation of the life experiences of an internationally renowned guru of management and leadership studies. Combining insight with his signature wit, Kets de Vries cuts to the bone as he reflects on and gently guides executives, and others, through some of the core issues that bedevil our lives. A book that will linger in memory, creating ever-widening ripples, long after the ephemeral offerings of the usual management literature have disappeared.’ - Dr. Sudhir Kakar, Psychoanalyst, Anthropologist, Novelist and one of the major thinkers of the world April 2009 Hardback

264pp £28.00

Coach and Couch The Psychology of Making Better Leaders Manfred Kets de Vries, Professor of Leadership Development and Clinical Professor of Leadership Development, INSEAD Global Leadership Centre, France, Konstantin Korotov, European School of Management and Technology, Germany and Elizabeth FlorentTreacy, INSEAD Global Leadership Centre, France

This book is a volume of essays on leadership development topics. Drawing upon substantial research the book presents the essential leadership models and equips practitioners with tools for developing executive coaches and working with business leaders.

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416pp £31.00

Even casual observers will be familiar with the Cherry Blossom or Sakura tress of Japan. When in full bloom the sight is spectacular but it sadly only takes a week until the tree is bare. In a longer cycle of nations and business, we see, unfortunately, a similar pattern for Japanese Multinational Corporations. Contents: Where Have All The Flowers Gone? / Follow the Yellow Brick Road, Part 1 / Follow the Yellow Brick Road, Part 2 / A Brave New World / Curve Ball / Barbarians at the Gate / Water, Water Everywhere, But Not a Drop to Drink / A Tale of Two Cities / The Incredible Shrinking Japan / The Road Ahead / A Cautionary Tale May 2010 160pp 29 figures and 11 b/w tables Hardback £26.00

Renato J. Orsato, Senior Research Fellow, INSEAD Social Innovation Centre, France

By analyzing the rationales for sustainability strategies, this book addresses a timely question for managers, academics and MBAs: ‘when does it pay to be green?’ Based on solid theoretical foundations and empirical research, it clarifies the elements involved in the formation and evaluation of sustainability strategies in firms. April 2009 13 figures Hardback

272pp

234x156mm

£28.00

978-0-230-21298-5

ebook available from: NetLibrary, Myilibrary, ebooks.com, Dawson ERA, Ebook Library, Ebrary, Waterstone’s, Palgrave Connect Business & Management Collections

234x156mm 978-0-230-25222-6

234x156mm 978-0-230-57792-3

ebook available from: NetLibrary, Myilibrary, ebooks.com, Dawson ERA, Ebook Library, Ebrary, Waterstone’s

May 2007 Hardback

J. Stewart Black, Associate Dean, Executive Development Programs and Allen J. Morrison, Affiliate Professor of Management, both at INSEAD

Humanitarian Logistics Rolando Tomasini, Research Associate/Humanitarian Program Coordinator and Luk Van Wassenhove, Henry Ford Chair in Manufacturing, both at INSEAD

Imagine planning an event like the Olympics. Now imagine planning the same event but not knowing when or where it will take place, or how many will attend. This is what humanitarian logisticians are up against. Oversights result in serious consequences for the victims of disasters. So they have to get it right, fast. February 2009 Hardback

192pp £28.00

234x156mm 978-0-230-20575-8

ebook available from: Palgrave Connect Business & Management Collections, NetLibrary, Myilibrary, ebooks.com, Dawson ERA, Ebook Library, Ebrary, Waterstone’s

Global Latinas Latin America’s Emerging Multinationals Lourdes Casanova, Lecturer in International Business, INSEAD Business School

Foreign Direct Investment from emerging economies reached $130 billion in 2005, the highest level ever recorded. The number of multinationals from emerging economies in the global Fortune 500 has increased from 19 in 1990 to 47 in 2005, with about ten of them coming from Latin America. This book focuses on understanding this new phenomenon. February 2009 Hardback

240pp £28.00

234x156mm 978-0-230-21996-0

ebook available from: Palgrave Connect Business & Management Collections, NetLibrary, Myilibrary, ebooks.com, Dawson ERA, Ebook Library, Ebrary, Waterstone’s

234x156mm 978-0-230-50638-1

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:26

insead business press • STRATEGY

The Business Leader’s Health Manual Tips and Strategies for Getting to the Top and Staying There Juliette McGannon, Managing Director, McGannon Institute of Proactive Health (MIPH), and Director of the Health Management Program (HMP), INSEAD, The McGannon Institute of Proactive Health (MIPH), INSEAD and Michael McGannon, Specialist in Preventative Medicine

'Juliette and Michael are effectively taking a holistic approach to health as a key element of the long term effectiveness of executives. Any leader in today’s hectic world has to balance work and life demands as well as sustain a sound level of both mental and physical health. Juliette and Michael succeed in introducing pragmatic and simple concepts to executives, getting high powered managers to confront with their lifestyles centering around busy schedules.’ - Roland Bruhin, Regional Director North / SE Asia, Zuellig Pharma Asia Pacific May 2009 272pp 234x156mm 5 b/w illustrations, 9 figures, 94 b/w photographs and 32 b/w tables Hardback £27.00 978-0-230-21919-9

Green Growth, Green Profit How Green Transformation Boosts Business Roland Berger Strategy Consultants GmbH,

Green business is here. It is a multi billion business with enormous growth potential, driven by megatrends such as demographic change, climate change and urbanization. It is driving the transformation of existing businesses and changing the way customers and suppliers act, forcing them to rethink their business strategy. Contents: PART I: THE WORLD GOES GREEN / Main Drivers of Green Transformation / e-Mobility: The World Will Drive Electric … how to Participate / Renewable Energies / Green Processes: Eco-balance Along With the Lifecycle / What’s Behind Green Services? / Smart Regulation for Green Success / PART II: THE GREEN MAP – AREAS OF GREEN DEVELOPMENT / PART III: INPUT FACTORS / Green Finance / F&E/Innovation / Qualifications December 2010 300pp Hardback £26.00

The Future of Decision Making How Revolutionary Software Can Improve the Ability to Decide

Positioning Services for Value Advantage James Teboul, Emeritus Professor of Operations Management, INSEAD, France and Singapore 234x156mm 978-0-230-00660-7

ebook available from: Waterstone’s, Palgrave Connect Business & Management Collections, Ebook Library, Dawson ERA, ebooks.com, Myilibrary, NetLibrary

To order all titles in the series: Hardback: 978-0-230-01875-4 Paperback: 978-0-230-01876-1

234x156mm 978-0-230-28543-9

International Management Knowledge Series Editor: Anne Martin Anne Martin

Service is Front Stage

September 2006 176pp Hardback £31.00

The House Advantage

strategy

Roger C. Schank, Executive Director and Founder of Engines for Education, Inc. as well as the Chairman and CEO of Socratic Arts, Inc., Dimitris Lyras, Founder of Ulysses-Systems, a leader in maritime industry management software and Elliot Soloway, Arthur F. Thurnau Professor at the University of Michigan, USA and Principal Investigator for the Centre for Learning Technologies in Urban Schools

The authors, who are experts in the field, explain the new science of decision-making and offer examples and advice that will enable readers put it to use in their organizations. September 2010 224pp Hardback £37.50

234x156mm 978-0-230-10365-8

Playing the Odds to Win Big In Business Jeffrey Ma, formerly a member of the MIT Blackjack Team, which utilized sophisticated card-counting strategies to beat casinos at blackjack worldwide in the mid-1990s, and was the basis for the main character of the book Bringing Down the House and the film 21. He has been the technology lead for two internet startups and was an Options Trader on the Chicago Board of Options Exchange. He co-founded PROTRADE, a sports stock market website, and consults for professional sports teams including the Portland Trail Blazers and the San Francisco 49ers

From the genius card counter who inspired the hit film 21 and the worldwide bestseller, Bringing down the House, this intriguing book reveals the mathematical secrets behind Jeff Ma’s success and how to use his techniques to hit the jackpot in business. Contents: Introduction: Defining the Statistical Revolution / The Rise of Data and the Essence of Card Counting / Challenging Assumptions... / Creative Use of Numbers: The Movement to Measure Every Thing... / How to Build Consensus... / Danger with Numbers: Getting Fooled... / Greed is Bad... / The Curse of Numbers... / Looking at the Big Picture... / The Next Ten Years July 2010 Hardback

256pp £16.99

234x156mm 978-0-230-62272-2

Capital Rising How Capital Flows Are Changing Business Systems All Over the World Peter Cohan, President of Peter S. Cohan & Associates, (Management Consulting and Venture Capital Firm) and U. Srinivasa Rangan, Associate Professor of Strategy and International Business, Babson College, USA and holds the Kingsbury Term Chair

Looks at globalization in a new way, namely, through the lens of global capital flows. These flows create new opportunities and threats for business - compelling them to rethink fundamental strategic choices. July 2010 Hardback

288pp £20.00

234x159mm 978-0-230-61231-0

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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STRATEGY

Revenue Management

Business Strategy

A Practical Pricing Perspective

An Introduction 3rd edition

Edited by Ian Yeoman, Associate Professor of Tourism Futures, Victoria University, New Zealand and Una McMahon-Beattie, Senior Lecturer, University of Ulster (Jordanstown campus), UK

David Campbell, Senior Lecturer in Accounting and Business Ethics, Newcastle University Business School, UK, David Edgar, Head of Strategy, Innovation and Enterprise, Glasgow Caledonian University, UK and George Stonehouse, Dean of Napier University Business School (NUBS), UK Business Strategy, third edition provides an ideal introduction for those approaching strategy for the first time. The authors’ user-friendly writing style and innovative pedagogical features help students engage more readily with the material, so that complex strategic concepts are grasped quickly and easily. Key Features: • Comprehensive yet accessible coverage , including dedicated chapters on CSR, financial analysis, new technologies and emerging markets, giving students access to some of the most important and topical issues impacting on business strategy today • Excellent international case studies of varying lengths to help students to digest all the theoretical knowledge through practical examples and bring the subject to life • Innovative pedagogy including ‘Guru Guides’ (bite-sized bios of key thinkers in the field) and an on-page glossary to facilitate understanding of complex issues • A companion website featuring a range of student learning and teacher resource materials to support courses will accompany the book Contents: PART 1: AN INTRODUCTION TO THE STRATEGIC PROCESS /Strategy and Strategic Management /Perspectives on Strategy / PART 2: INTERNAL ANALYSIS / The Business Context, Products and Services / Business Competences, Activities and Processes / Human Resources, Talent and Culture / Financial Analysis, Audit and Performance / Information Systems and Technology / Strengths, Weaknesses and Strategic Competence / PART 3: EXTERNAL ANALYSIS / Analysis of the Macroenvironment /Markets, and Analysis of the Competitive Environment / The International and Global Context / Opportunities, Threats and Strategic Position / PART 4: THE BUSINESS STRATEGY / Competitive Advantage and Strategy / Evaluation and Selection of Strategies / Strategic Development: Direction and Mechanisms / PART 5: STRATEGIC IMPLEMENTATION AND MANAGEMENT / Strategic implementation / Change Management and Leadership / PART 6: CONTEMPORARY ISSUES IN BUSINESS STRATEGY / The Web, New Technology and New Organisational Forms / Quality / Social Responsibility and Business Ethics /Emerging Markets and Industry Superpowers /Glossary of Key Terms / Index

March 2011 Paperback

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448pp £34.99

246x189mm 978-0-230-21858-1

Pricing is about deciding your market position whereas revenue management is the strategic and tactical decisions firms take in order to optimize revenues and profits. This book offers insights into research, theories, applications and innovations and how to makes these work in different industries. Contents: Introduction / PART I: REVENUE MANAGEMENT THEORY AND ISSUES / The Applications of Revenue Management and Pricing / The Role of Space in Revenue Management / Pricing and Revenue Optimization: Maximizing Staff Effectiveness / The Era of Convergence in Revenue Management / Does the Consumer Trust You? / The Changing Meaning of Luxury / The Future of Airline Distribution and Revenue Management / GDS Capabilities, OD Control and Dynamic Pricing / B2B Price Optimization Analytics / Fencing in the Practice of Revenue Management / PART II: APPLICATIONS / Search-Based Advertising: An Overview from a Revenue Management Angle / Revenue Management and Air Cargo / Practical Pricing for the Hotel Industry / Practical Pricing and the Airline Industry / Setting Optimal Rents for Apartment Firms / Practical Pricing and the Restaurant industry: Application of Revenue Management Principles to Pricing Menus and Services / Practical Pricing for the Car Parking Industry / Golf Course Revenue Management December 2010 304pp 57 figures and 23 b/w tables £60.00 Hardback

216x138mm 978-0-230-24141-1

Network Strategies for Regional Growth Edited by Martin Johanson, Professor, Department of Business, Uppsala University, Sweden and Heléne Lundberg, Assistant Professor, Department of Social Sciences, Mid Sweden University , Sweden

In many regions the current focus of the state is to initiate and stimulate the emergence of inter-firm networks in order to produce growth. This book takes a management perspective on the operations and processes in these networks and describes and analyzes how and why geographical proximity influences inter-firm networks. December 2010 240pp 216x138mm 12 figures, 21 b/w tables and 1 graphs Hardback £65.00 978-0-230-27330-6

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:26

STRATEGY

The Five Futures Glasses

Strategy by Design

The Green Workplace

How to See and Understand More of the Future with the Eltville Model

A Process of Strategy Innovation

Sustainable Strategies that Benefit Employees, the Environment, and the Bottom Line

James Carlopio, Associate Professor of Management, Faculty of Business, Technology and Sustainable Development, Bond University, Australia

Pero Mićić, CEO, Future Management Group AG, Germany

'If leaders and managers are to learn anything from the years of crisis it is that they must develop future thinking skills. Based on Pero Mićić’s rigorous research and many years of experience, The Five Futures Glasses provides essential, exciting and effective ideas, techniques and tools for learning about the future in the present. This book is much needed!’ - Jeff Gold, Professor of Organization Learning, Leeds Business School, UK This is an inspiring, and practical book about seeing more of the future markets than the competitors. It is the first comprehensive model for analyzing and managing the future systematically and effectively. April 2010 Hardback

280pp £30.00

234x156mm 978-0-230-24705-5

Strategy by Design illustrates how to use many of the principles, processes and tools of the design profession to create innovative breakthrough organizational strategies. March 2010 Hardback

224pp £52.00

ebook available from: Palgrave Connect Business & Management Collections

Business and NGO Partnerships Laurence Schwesinger Berlie, Lecturer, Conservatoire des Arts at Metiers, France

Offers original insight to understand why alliances exist and to what end. It also looks into the asymmetries between partners and dwells on three crucial aspects of alliances management: alliance capacity development, stakeholder involvement and alliance metrics. November 2009 232pp Hardback £63.00

216x138mm 978-0-230-24096-4

ebook available from: Palgrave Connect Business & Management Collections

'A perfect combination of foundation and background, visionary thinking, step-by-step practical advice, and passion for creating a more sustainable world make The perfect guide for 'greening' a business...[it] is a roadmap to a future in which we’d all like to live and work.' Tom Schueneman, Triple Pundit, August 2009 September 2009 256pp Hardback £18.99 Paperback £10.99

234x156mm 978-0-230-61428-4 978-0-230-10336-8

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

Boardroom Secrets Corporate Governance for Quality of Life

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

Alliances for Sustainable Development

234x156mm 978-0-230-62022-3

Leigh Stringer, LEED® Accredited Professional and Vice President, HOK, a global architectural firm and industry leader in sustainability

Yılmaz Argüden, Chairman, ARGE - Management Consultants

Boardroom Secrets focuses on the, processes, and behaviours for a board of directors to ensure good governance. The book focuses on behavioural aspects of governance such as how to evaluate and process information provided to the board, how to critically question without de-motivating, and how to balance interests of different stakeholders. September 2009 168pp 3 figures and 11 b/w tables Hardback £27.00

234x156mm 978-0-230-23077-4

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s, Palgrave Connect Business & Management Collections

Sustainable Success with Stakeholders The Untapped Potential Sybille Sachs, Head, Centre for Strategic Management, HWZ, Edwin Rühli, Professor Emeritus and Isabelle Kern, Senior Research Assistant, HWZ, all at University of Applied Sciences for Business Administration Zurich, Switzerland

This book shows managers how they can identify their stakeholders and co-operate with them in a mutually successful and satisfying way. It includes numerous examples from case studies and international firms, illustrating the stepping stones to a comprehensive stakeholder management. July 2009 Hardback

224pp £63.00

216x138mm 978-0-230-22917-4

ebook available from: Palgrave Connect Business & Management Collections, NetLibrary, Ebrary, ebooks. com, Myilibrary, Dawson ERA, Ebook Library

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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STRATEGY

The Second Automobile Revolution

Global Strategic Management

Trajectories of the World Carmakers in the 21st Century

2nd edition Philippe Lasserre, Emeritus Professor of Strategy and Asian Business, INSEAD, Singapore

Edited by Michel Freyssenet, GERPISA Co-director and CNRS Research Director, National Centre of Scientific Research (CNRS)

The rapid take off of the continent-sized national economies and the increasing expense of extraction have led to strong tensions in petrol prices and a race towards alternative driving systems. This book analyses the emergence of a second automobile revolution through the trajectories of automobile firms since the nineties. April 2009 Hardback

496pp £84.00

216x138mm 978-0-230-21971-7

ebook available from: Palgrave Connect Business & Management Collections, Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary

Strategic Management is at the core of any business. The second edition of Global Strategic Management embraces traditional strategic management teaching, but extends it to a world scale. The text combines a strategic and managerial approach to global issues, blending theory and practical, empirical examples to great effect. November 2007 512pp Paperback £39.99

246x189mm 978-0-230-00836-6

Scenario Planning The Link Between Future and Strategy Revised and Updated edition Mats Lindgren, CEO and Hans Bandhold, Senior Partner, both at Kairos Future

Strategic Performance Management A Managerial and Behavioural Approach Andre De Waal, Associate Professor of Management, Maastricht School of Management, The Netherlands

Review of the 1st edition: 'This is a serious book, yet it’s the friendliest introduction to the nuts and bolts of scenario planning that you are likely to find. Most charts are simple and smart, not spiders’ webs of zigzagging arrows. Chapters walk you through an overview followed by the basic principles of scenario and strategic thinking and offer a glimpse of scenario planning in practice...Buy this book.' - Harvard Business School

Strategic Performance Management provides students with the tools and understanding to evaluate how a business is performing. Grounded in the latest academic research, it integrates practical insights from current industry developments. This balanced mix of theory and practice is particularly attractive to MBA students.

March 2009 Hardback

October 2006 Paperback

216pp £28.00

234x156mm 978-0-230-57919-4

ebook available from: Palgrave Connect Business & Management Collections, Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary

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432pp £34.99

234x156mm 978-1-4039-9884-2

Culture and Positioning as Determinants of Strategy Personality and the Business Organization Tony Ellson, University of Cardiff, UK March 2004 Hardback

288pp £72.00

216x138mm 978-1-4039-1751-5

ebook available from: Ebook Library, ebooks.com, Myilibrary, NetLibrary, Dawson ERA, Palgrave Connect Business & Management Collections, Ebrary

Journey to Lean Making Operational Change Stick John Drew, McKinsey & Company Manufacturing Practice, Europe, Blair McCallum, Director, McKinsey & Company Production Systems Design Centre and Stefan Roggenhofer, Leader, McKinsey & Company Manufacturing Practice, Europe

‘...provides an excellent broad-brush introduction to lean...and is well worth reading.' - David Stephens, MCMI, Professional Manager Magazine March 2004 Hardback

224pp £37.00

234x156mm 978-1-4039-1307-4

ebook available from: NetLibrary, Ebrary, Myilibrary, Books24x7, Ebook Library, ebooks.com, Dawson ERA, Waterstone’s, Palgrave Connect Business & Management Collections

The Competitive Advantage of Nations Michael E. Porter, Bishop William Lawrence University Professor, Harvard Business School, USA

‘Michael Porter builds up an all-embracing view of economic change that amounts in the end to a powerful analytical framework...he has done for international capitalism what Marx did for the class struggle.’ - The Economist April 1998 Hardback

896pp £31.00

234x156mm 978-0-333-73642-5

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:26

QUANTITATIVE METHODS AND OPERATIONAL RESEARCH Quantitative Methods and Operational Research

Quantitative Methods for Business, Management and Finance 3rd edition Louise Swift, Medical Statistician and Sally Piff, Quantitative Methods Tutor, School of Management, both at University of East Anglia, UK

'I highly recommend this textbook as it clearly explains complex mathematical and statistical concepts in a simple, easy to follow manner. Ideally suited to students embarking on an undergraduate or postgraduate degree who in the past have had ‘a dislike’ for maths, the examples used are relevant and - supplemented with the website - provide an excellent accompaniment to any QM Module. - Ann Thapar, Senior Lecturer and Course Leader for Business Management, Westminster Business School, UK Quantitative Methods is a comprehensive guide to the techniques any student of business or finance is likely to need. The authors’ coaching, learningby-doing approach, coupled with the text’s clear structural outline makes essential mathematical skills far less daunting. March 2010 856pp 246x189mm 50 graphs, 100 colour tables, 50 diagrams Paperback £39.99 978-0-230-21824-6

The Practice of Statistics for Business and Economics 3rd edition

Essential Quantitative Methods For Business, Management and Finance 4th edition Les Oakshott, Senior Teaching Fellow and Practice Link Manager, Warwick Business School, University of Warwick, UK

David S. Moore, Purdue University , USA

This successful text immerses students in the course immediately, allowing them to make data-informed, real-world business decisions almost from day one. By discussing data production and interpretation early in the book, data analysis can then be used throughout the course - driving home the relevance and usefulness of statistical ideas to the business world from the onset. New to this edition:

Comprehensive and practical, this text is packed with real world examples and case studies. Focused on problem-solving and completely updated for the fourth edition it is supported by extensive online resources. March 2009 528pp 246x189mm 80 colour tables, 20 diagrams and 50 graphs Paperback £35.99 978-0-230-21818-5

• New and updated cases and examples – to make the material as business-oriented as possible • New and updated exercises – over 25% of the exercises are new and over 25% include changed numbers or updated data sets • Structural changes within the text – to provide a better fit to modules • Modified design –to draw more attention to the variety of pedagogical features, including ‘Apply Your Knowledge, cases and applets. Contents: Examining Distributions / Examining Relationships / Producing Data / PART II: PROBABILITY AND INFERENCE / Probability and Sampling Distributions / Probability Theory / Introduction to Inference / Inference for Distributions / Inference for Proportions / PART III: TOPICS IN INFERENCE / Inference for Two-Way Tables / Inference for Regression / Multiple Regression / Statistics for Quality: Control and Capability / Time Series Forecasting / One-Way Analysis of Variance / PART IV: OPTIONAL COMPANION CHAPTERS / TwoWay Analysis of Variance / Nonparametric Tests / Logistic Regression November 2010 820pp Hardback £48.99

Published by W. H. Freeman

240x220mm 978-1-4292-4253-0

Business Statistics for Non-Mathematicians 2nd edition Sonia Taylor, formerly Senior Lecturer, School of Computing and Mathematics, University of Huddersfield, UK

Business Statistics is a student-friendly book written to encourage first year business students to understand (and enjoy!) their first experience of statistics. Each topic is well illustrated, with worked examples, tutorial sheets, supplementary exercises, and computer worksheets in SPSS, Minitab and Excel - all with answers provided. Contents: Introduction to Statistics / Graphical Representation of Data / Numerical Summary of Data / Probability / Normal Distribution / Estimation / Hypothesis Testing / Analysis of Variance (ANOVA) / Correlation and Regression / Contingency Tables and ChiSquare Test / Index Numbers / Time Series / Forecasting / Computer Analysis / Appendix / References / Index February 2007 Paperback

384pp £34.99

246x189mm 978-0-230-50646-6

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS Human Resource Management & Employee Relations

Building Influence in the Workplace How to Gain and Retain Influence at Work Aryanne Oade, Director, Oade Associates Limited

‘Aryanne has produced a very comprehensive exposition of the dynamics of influence in the workplace. It is grounded in practical and down to earth language and examples. This book is a must for those who seek to understand better and to develop their influencing effectiveness.’ - Philip P. Anderson, Group Head of Executive Development and Succession, AIB Introduces you to a valuable set of tools enabling you to build influence, promote your interests and get buy-in to your plans and proposals. The book will enable you to identify your own workplace values and those of your key colleagues and understand how to retain the influence you have already gained and stand by your values under pressure. Contents: Overview / How To Use This Book / What is Workplace Influence? / Influence, Power and Responsibility / Four Sets of Influencing Values / Positioning Your Argument / Moral Conflicts: Your Resolve Under Pressure / Retaining Influence, Adding Value / Building a Reputation Outside Your Department / Influencing Irresponsible Colleagues / Fragile Alliances, Building a Reputation: A Narrative Case Study / References and Recommended Reading April 2010 Hardback

224pp £26.00

234x156mm 978-0-230-23773-5

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

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Working in Adversarial Relationships

Human Resource Development

Operating Effectively in Relationships Characterized by Little Trust or Support

Edited by Jeff Gold, Principal Lecturer, School of Economics and Human Resource Management, Leeds Business School, Leeds Metropolitan University, UK, Julie Beardwell, Assoicate Dean, Leeds Business School , De Montfort University, UK, Rick Holden, Principal Lecturer in HRD, Paul Iles, Professor of Human Resource Development and Jim Stewart, Professor of Human Resource Development, both at Leeds Metropolitan University, UK

Aryanne Oade, Director, Oade Associates Limited

A highly practical and insightful book; it will help you to perform more effectively in a workplace which requires you to function effectively in predominantly adversarial relationships. Whether you work for a small, medium or large organization this book will enable you to get things done effectively in prevailingly oppositional relationships. Contents: Overview / How To Use This Book / What is an Adversarial Working Relationship?: The Behaviours and Dynamics in a Relationship Characterised by Little Trust or Support / The Impact of Adversarial Behaviour at Work: The Consequences of Oppositional Behaviour for Workplace Relationships / Low Trust, Low Support: The Cornerstones of an Adversarial Approach / Selective Adversarial Behaviour: Colleagues Who Sometimes Use an Adversarial Approach and Who Sometimes Don’t / Working with Adversarial Peers: Getting Things Done Through Influence / Managing Adversarial Team Members: Confronting Counter Productive Behaviour / Reporting to an Adversarial Manager: Handling a Boss with Organisational Authority and an Adversarial Mindset / Adversarial Allies: A Narrative Case Study November 2010 240pp 1 chart £26.00 Hardback

234x156mm 978-0-230-23843-5

Managing Workplace Bullying How to Identify, Respond to and Manage Bullying Behaviour in the Workplace Aryanne Oade, Director, Oade Associates Limited

This is a comprehensive, practical and engaging book designed to help readers to recognize bullying behaviour at work and identify and select interpersonal strategies for handling bullying behaviour. November 2009 192pp Hardback £27.00

234x156mm 978-0-230-22808-5

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

Theory and Practice

'Intellectually rigorous, accessible and comprehensive - it ticks all the boxes for an excellent textbook.' - Clare Valentin, HRD Programme Director, University of Edinburgh, UK A comprehensive and critical evaluation of the theory and practice of HRD. Ideally suited for undergraduates, it guides students through key contemporary topics. Written by a team of leading academic experts and packed with learning activities and real world examples, it is essential reading for any student studying a module in HRD. Contents: The Nature and Scope of Human Resource Development / Strategic HRD and the Learning and Development Function / National HRD Policies and Practices / Learning Theories and Principles / The Practice of Training: the Identification of Training Needs / The Practice of Training: the Design and Delivery of Training / Evaluation of Human Resource Development / E-Learning / Workplace Learning, Knowledge Management and Organisational Learning / HRD and Change at Work / Continuing Professional Development and Life-Long Learning / Contrasting Contexts of HRD Practice / HRD and Diversity / Cross-Cultural HRD / Management Development / Leadership Development / Team Development / Graduates and Graduate Employability / The Future of HRD November 2009 504pp 66 b/w tables, 34 diagrams Paperback £37.99

246x189mm 978-0-230-21687-7

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:26

HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS

The Future of Work

The History of Work

Richard Donkin, Author Commentator and Presenter

Richard Donkin, Author, Commentator and Presenter

‘Donkin orchestrates an in-depth look at one of the world’s and businesses’ next challenging milestones - the intersection of technology, work, culture and human nature. He does an excellent job of balancing his own personal experiences with the philosophy and history of work, and his insight into how we view ourselves, our jobs and our role in world is enlightening, entertaining and futuristic. Donkin brings to the table a deep understanding that today’s technologies will help to usher in new, more intelligent management processes to link people and their management teams to success.’ - Lars Dalgaard, Founder and CEO of SuccessFactors, 2007 and 2008’s Fast Growing Publicly Traded Software Company

‘Richard Donkin is a humane, thoughtful writer who has spent years considering the changing shape of work.’ - Financial Times Review for the original edition Blood Sweat and Tears: ‘This book is huge. In every good sense of the word. It certainly belongs on the bookshelf of every leader and every scholar in the area of management and organizational life.’ - Warren Bennis, author of the bestselling On Becoming a Leader ‘A rich and varied treasure trove. Donkin is a great storyteller.’ - Management Today ‘An absorbing, thoughtful and stimulating read for anyone involved with directing or managing business enterprises.’ -The Director ‘Powerful and wide-ranging.’ - Times Literary Supplement This sweeping survey of the history of work, from hunter-gatherers to dotcom telecommuters, deftly compresses thousands of years of human evolution into an incisive volume It is a book about work, about the organization and management of work, but it is also a book about people.

The forces that are shaping the future of employment are examined in this book. The author presents a cohesive argument for a fundamental change in attitudes to work, both from policymakers and employers if we are to create a healthier society capable of meeting the expectations and concerns of a developing economy. Contents: Demographics / Talent / Measurement / Networks / Health / Age / Leadership / Conclusion / Toolkits for Change November 2009 280pp 3 charts Hardback £27.00

234x156mm 978-0-230-57638-4

ebook available from: Waterstone’s, Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Palgrave Connect Business & Management Collections

Contents: Foreword / Acknowledgements / Introduction / Hands To The Grindstone / Fettered Lives / Job Creation / The New Religion of Work / The Most Important Pile of Bricks in the World / Secrets of the Dumb Steeple / The Silent Monitor / The Last Puritan in a Nation of Amateurs / The Yellow Dog Unleashed / The Philadelphia Catechism / Modern Times / Western Electric Discovers Motivation / Unnatural Selection / Arbeit Mach Frei / Whatever Happened to Homer Sarasohn / Managing the Corporate State / The Wanting Animal / Sharp-Suited Philanthropists / The End of Management / Melting the Frozen Assets / The Road to Panama / One Life. Live it. / Postscript: New Century, New Ethic / Notes / Index May 2010 Paperback

416pp £26.00

Globalizing Employment Relations Multinational Firms and Central and Eastern Europe Transitions Edited by Sylvie Contrepois, Senior European Research Fellow, Working Lives Research Institute, London Metropolitan University, UK, Violaine Delteil, Lecturer, University Paris 3 Sorbonne Nouvelle, France, Patrick Dieuaide, Lecturer, University Paris 1 PantheonSorbonne, France and Steve Jefferys, Professor of European Employment Studies, University of North London, UK

A unique exploration of the contributions made by multinational corporations to the difficult labour market transitions towards full integration of Central and Eastern Europe members of the European Union. This book considers the roles played by US, British and German multinational companies in Central and Eastern Europe December 2010 304pp 14 b/w tables and 13 figures Hardback £65.00

216x138mm 978-0-230-25243-1

Managing an Age Diverse Workforce Edited by Emma Parry, Senior Research Fellow and Shaun Tyson, Emeritus Professor, both at Cranfield School of Management, UK

Unique in the multiple approaches that it encompasses, this book includes discussions of both older and younger workers, employer and employee perspectives, generational and age diversity and international comparisons. It includes both conceptual argument and empirical research in order to provide insights into this important area. December 2010 240pp 23 b/w tables and 15 figures Hardback £65.00

216x138mm 978-0-230-24093-3

234x156mm 978-0-230-23893-0

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS

New Trade Union Activism

Can Pay Be Strategic?

Class Consciousness or Social Identity?

A Critical Exploration of Strategic Pay in Practice

Sian Moore, Reader, Working Lives Research Institute, London Metropolitan University, UK

Jonathan Trevor, Lecturer, Judge Business School, University of Cambridge, UK

The past decade has seen the emergence of new types of trade union representatives attracting new and more diverse activists; this book explores their motivations and values, drawing upon the voices of the activists themselves and capturing the relationship between work, social identity and class consciousness.

Pay is a key element of the employment relationship and it has been advocated by some recently as a tool for enhancing organizational performance and sustained competitiveness. This book explores the realities of contemporary pay management in seven leading companies operating globally in the fast moving consumer goods sector.

Contents: Introduction / Identity and Consciousness: An Unstable Relationship? / Structure and Agency: The Dynamics of Workplace Activism / The Role of Activists in Collective Mobilisation: Statutory Recognition Ballots / Agents of Neoliberalism?: The Contested Role of the ULR / From Self-organisation to Equality? The Emergence of Equality Reps / Legacies of Self-organisation? Migrant Worker Activists / The Ideological Dimensions of Activism: Excavating Class? / Conclusions / Notes

Contents: Introduction / Review of the Literature / Research Methods / Pay Practice at the Level of Industry / Case Study Company Pay Practice at the Level of Approach / Case Study Company Pay Practice at the Level of Design / Case Company Pay Practice at the Level of Operation / The Reality of Strategic Pay in Practice / Can Pay Be Strategic? / Conclusion and Implications

December 2010 208pp 1 b/w table £50.00 Hardback

216x138mm

Angélique Du Toit, Lead Academic in Coaching and Stuart Sim, Professor of Critical Theory, both at University of Sunderland, UK

Coaching is being proposed as the best method to encourage a change in the ideologies that have brought about the credit crunch. The authors’ concern is to show how coaching can widen its intellectual range to become a progressively more effective technique within organizational life. Contents: PART I: INTRODUCTION / Rethinking Coaching / PART II: COACHING / Coaching as Theory and Practice / Who Benefits from Coaching?: Case Studies / The Limitations of Coaching / PART III: THEORY / The Rise of Critical Theory / Scepticism in Public Life / PART IV: THEORY INTO COACHING / The Market Paradigm: What Went Wrong? / A New Dawn: Applying Critical Theory to Coaching / Coaching and the Whistleblowing Dilemma / Conclusion: Radical Coaching and Business as Usual

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978-0-230-22354-7

Next Generation Talent Management

Critical Theory and the Economic Crisis

216x138mm

978-0-230-24411-5

Rethinking Coaching

December 2010 176pp Hardback £60.00

November 2010 208pp 10 figures and 10 b/w tables £60.00 Hardback

216x138mm 978-0-230-24054-4

Talent Management to Survive Turmoil Andrés Hatum, Associate Professor, IAE Business School, Universidad Austral, Argentina

In the past talent was largely an issue for Human Resources personnel. Now, in an era characterized by workforce heterogeneity and changing environments, talent is an important issue for managers themselves. This book explains the organizational transformations that have occurred and the new talent challenges managers have to confront. Contents: Acknowledgments / Introduction / Talent Management / Talent Management Step 1: Attracting the Right Talent / Talent Management Step 2: Broadening the Scope of Development / Talent Management Step 3: A Long-term Retention Model / Connecting the Dots: Attraction, Development and Retention October 2010 176pp 234x156mm 31 b/w illustrations, 9 b/w tables and 40 figures Hardback £26.00 978-0-230-27929-2

Organizational Stress Management A Strategic Approach Ashley Weinberg, Directorate of Psychology, University of Salford, UK, Valerie J Sutherland, Independent Consultant and Researcher, Canada Cary Cooper, Pro Vice Chancellor (External Relations) and Professor of Organizational Psychology and Health, Lancaster University, UK

Including practical advice on how to conduct a stress audit and how to target stress ‘hot spots’ within an organization, Organizational Stress Management provides a fresh strategic model for the manager concerned with the negative effects stress can have both on company performance and the quality of life of individuals at work. Contents: Change and the Need for Change / Stress and the Law / What is Stress? / The Nature of Stress: Organizational Hot Spots / Stress and New Technology / Conducting a Stress Audit / Options for the Management of Stress: An Organizational Approach October 2010 320pp 2 b/w tables and 10 figures Hardback £26.00

234x156mm 978-0-230-20392-1

Emotionalizing Organizations and Organizing Emotions Edited by Barbara Sieben, Assistant Professor, Freie University of Berlin, Germany and Åsa Wettergren, Research Fellow, Karlstad University, Sweden

Delivers a strong contribution to the field of research on emotions in organizations offering original pieces of research. Uniting scholars from organization and management research and sociology, it conveys trans-disciplinary insights into the multidimensional ‘nature’ of emotion and its appearance in organizational structures and processes. September 2010 312pp 3 b/w tables and 4 figures Hardback £60.00

216x138mm 978-0-230-25015-4

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

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HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS

Boundaryless Careers and Occupational Wellbeing Edited by Michela Cortini, Professor, University G. D’Annuncio of ChietiPescara, Italy, Giancarlo Tanucci, Professor of Work and Organizational Psychology, University of Bari, Italy and Estelle Morin, Professor of Organizational Behavior, HEC Montreal, Canada

A topical consideration of the challenges posed by the transition to more temporary employment arrangements as we move from an industrial to a knowledge-based economy. Contents: PART I: NEW CAREER MODELS / PART II: OCCUPATIONAL WELLBEING / PART III: ATYPICAL WORKERS / PART IV: WORK - LIFE BALANCE / PART V: ORGANIZATIONAL EFFICIENCY A Full Table of Contents is Available at: www.palgrave.com August 2010 Hardback

288pp £60.00

216x138mm 978-0-230-23660-8

Talent Management of Knowledge Workers

One Company, Diverse Workplaces

key themes of this book. April 2010 224pp 21 figures and 17 b/w tables Hardback £69.00

Freelancers possess a tremendous amount of knowledge, skill, and ability. Identifying, defining, and implementing talent management strategies aimed at ensuring the effective management of non-traditional knowledge employees in an organization are the 216x138mm 978-0-230-24287-6

The Essence of Customized Programs

The Social Construction of Employment Practices in Western and Eastern Europe Marta Kahancová, Lecturer, Max Planck Institute for the Study of Societies, Germany

An inquiry into the construction of employment practices in a multinational company across Western and Eastern Europe. With the complex corporate and host-country influences, social interaction between the firm and local actors is presented as the underlying social mechanism through which work practices are constructed. August 2010 280pp 15 b/w tables and 12 figures Hardback £60.00

216x138mm 978-0-230-57977-4

Cora Lynn Heimer Rathbone, Director of Executive Education, Aston Business School, UK

Summarizing the three main reasons why customized programs are commissioned, this book explains and explores the key aspects of successful development programs, with views from corporate sponsors, participants, faculty contributors and case studies of customised programs commissioned by six organizations. Contents: Acknowledgements / Executive Summary / Introduction / Corporate Cast / Program Aims / Partners and Roles / Program Design / Team Capabilities / Faculty – Subject Experts / Program Components / Stages to Program Delivery / Measuring Business Impact / Case Studies - Corporate Journeys / Conclusions June 2010 152pp 12 figures and 11 illustrations £100.00 Hardback

Beyond Skill

234x156mm 978-0-230-27481-5

Institutions, Organisations and Human Capability Edited by Jane Bryson, Senior Lecturer, Victoria Management School, Victoria University of Wellington, New Zealand

Embracing the Non-Traditional Workforce Edited by Vlad Vaiman, Associate Professor, Reykjavik University, Iceland

Executive Development Journeys

A discussion of the impact of government policy, other institutional arrangements, organizational practices, collective and individual behaviour, on things of importance to many of us: work, employment, pay, work environments, learning, participation and voice. It is a unique volume of insights from leading researchers and research centres. June 2010 248pp 15 figures and 8 b/w tables Hardback £60.00

216x138mm 978-0-230-23057-6

Workplace Conflict Mobilization and Solidarity in Argentina Maurizio Atzeni, Lecturer in Human Resource Management, Loughborough University Business School, UK

Based on qualitative work in car plants in Argentina, this book offers new insights for an understanding of workers’ collective struggles in a radical perspective. Criticizing the use of injustice as the basis of mobilization, it argues that workers’ collective resistance should be seen as a function of the development of solidarity. June 2010 Hardback

192pp £60.00

216x138mm 978-0-230-58464-8

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS

Leading HR Paul Sparrow, Director, Centre for Performance-Led HR, Martin Hird, Executive Director, Centre for Performance-Led HR, Anthony Hesketh, Deputy Director, Centre for Performance-Led HR, Cary Cooper, Pro Vice Chancellor (External Relations) and Professor of Organizational Psychology and Health, all at Lancaster University, UK

'The last two years have served to strengthen the role of and need for, high calibre HR professionals. Leading HR provides real insight into how HR needs to respond to today’s world. It asks important questions about our agenda, relationships and capabilities in the context of business change and moves to answer them in a thoughtful and practical way.’ - Jackie Orme, Chief Executive of the Chartered Institute of Personnel and Development A book which brings together world-class experts in HR Management to work with top HR directors to overcome the most pressing issues facing senior HR specialists today. The book captures the dual edged challenge facing HR Directors; the need to lead their functions towards effective performance but also to assess leading practice. April 2010 304pp 13 b/w tables and 22 figures Hardback £30.00

Action Learning

Revealing and Concealing Gender

History and Evolution

Issues of Visibility in Organizations Edited by Yury Boshyk, Chairman, Global Executive Learning and Robert Dilworth, Associate Professor Emeritus, Virginia Commonwealth University, USA

The first of a two volume set that fully explore the roots of action learning and the legacy of its principal pioneer, Reg Revans. Rather than prescribe one approach to action learning, it shows alternative approaches to fit different contexts. February 2010 Hardback

320pp £63.00

ebook available from: Palgrave Connect Business & Management Collections

Edited by Robert Dilworth, Associate Professor Emeritus, Virginia Commonwealth University, USA and Yury Boshyk, Chairman, Global Executive Learning

978-0-230-22259-5

This second volume of two discusses the employment of action learning in different contexts, including healthcare, education, government, military and the business world. Use of action learning in delivery of Future Search Conferences is addressed, as well as action learning in community and civil society and the future of action learning. 344pp £63.00

216x138mm 978-0-230-57641-4

ebook available from: Palgrave Connect Business & Management Collections

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February 2010 2 figures Hardback

272pp

216x138mm

£63.00

978-0-230-21211-4

Action Learning and its Applications

February 2010 Hardback

Issues of visibility and invisibility are becoming increasingly apparent in gender research in organizations. This book will not only further develop current theoretical ideas around being seen and unseen within organizations, but will also provide us with the opportunity to problematize the concepts of visibility and invisibility.

ebook available from: Palgrave Connect Business & Management Collections

234x156mm

ebook available from: NetLibrary, Ebrary, ebooks.com, Myilibrary, Dawson ERA, Ebook Library, Waterstone’s

216x138mm 978-0-230-57640-7

Edited by Patricia Lewis, Senior Lecturer in Business Administration, Kent Business School, University of Kent, UK and Ruth Simpson, Professor of Management, Brunel Business School, Brunel University, UK

Promoting Workplace Well-being Edited by Neil Thompson, Independent Trainer, Consultant and Director of Avenue Consulting Ltd., UK; Professor of Social Work, Liverpool Hope University, UK and John Bates, Associate Professor, Liverpool Hope University, UK

Bringing together contributors from a wide range of disciplines, countries and perspectives this book provides a thought-provoking overview of the human dimension of the workplace. It covers workplace problems as well as potential solutions. Essential reading for anyone committed to making the workplace a humane and effective place. October 2009 256pp tables and figures Hardback £63.00

216x138mm 978-0-230-22192-5

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:26

HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS

Neuro-Linguistic Programming A Critical Appreciation for Managers and Developers

Using Your Emotional Intelligence to Develop Others Sheri Caldwell, VicePresident of Human Resources, Hickory Farms (responsible for employment, compensation, training and development) and Linda Gravett, Senior Partner of Gravett and Associates

Paul Tosey, Senoir Lecturer and Jane Mathison, Visiting Fellow, School of Management, both at University of Surrey, UK

Addressing the need for a discerning, researchbased discussion of NLP, this book seeks to answer the many questions that clients, potential users and practitioners ask, including: what is NLP and what can it best be used for? This book looks at the research and theory behind NLP, also exploring claims that it is a 'pseudoscience'. November 2009 248pp Hardback £57.00

216x138mm 978-0-230-51603-8

ebook available from: Palgrave Connect Business & Management Collections

November 2009 192pp Hardback £36.99

A practical book detailing how to implement EI (emotional intelligence) techniques for human resource professionals and trainers developing managers and leaders. 234x156mm 978-0-230-61458-1

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

Work and Life in the Global Economy A Gendered Analysis of Service Work Edited by Debra Howcroft, Professor of Technology and Organizations, Manchester Business School, UK and Helen Richardson, Senior Lecturer, Salford Business School, UK

Explores the social and cultural issues within the economic changes that have given rise to service work. Written by specialists in their respective fields, this book draws together authors from interdisciplinary areas that are carrying out significant research into gender and service work within an international context. November 2009 296pp Hardback £63.00

216x138mm 978-0-230-58084-8

ebook available from: Palgrave Connect Business & Management Collections

Ways of Living Profiting from Diversity

Work, Community and Lifestyle Choice

The Business Advantages and the Obstacles to Achieving Diversity

Edited by Paul Blyton, Professor of Industrial Relations and Industrial Sociology, Cardiff Business School, Cardiff University, UK, Betsy Blunsdon, Senior Lecturer, School of Management, Ken Reed, Associate Professor, School of Management, both at Deakin University, Burwood, Australia and Ali Dastmalchian, Dean, Faculty of Business, University of Victoria, Australia

Worked Up Selves

This international collection explores aspects of lifestyle and identity, societal influences on ways of living, the relevance of social networks and geographic communities for lifestyle choices, and the significance of organizational policies and practices for lifestyle outcomes.

Drawing upon current literature on the history and politics of therapeutic cultures and upon original, qualitative research this book was produced in response to rapidly growing interest in the rise of ‘new’ HRD practices such as coaching, ‘soft skills’ training and personal development training.

Contents: PART I: LIFESTYLE AND IDENTITY / PART II: COMMUNITY / PART III: WORK AND ORGANIZATIONS

November 2009 272pp Hardback £58.00

Edited by Gloria Moss, Senior Lecturer, Bucks New University, UK

The benefits of Diversity are frequently mentioned but rarely spellt out. This edited book highlights specific ways in which organisations can profit from Diversity, and a discussion of some of the obstacles that can stand in the way of doing this. November 2009 280pp Hardback £57.00

216x138mm 978-0-230-51616-8

ebook available from: Palgrave Connect Business & Management Collections

A Full Table of Contents is Available at: www.palgrave.com November 2009 344pp 23 b/w tables and 18 figures Hardback £57.00

216x138mm

Personal Development Workers, Self-Work and Therapeutic Cultures Elaine Swan, Senior Teaching Fellow, Lancaster University Management School, UK

216x138mm 978-0-230-20136-1

ebook available from: Palgrave Connect Business & Management Collections

978-0-230-20228-3

ebook available from: Palgrave Connect Business & Management Collections

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS

Employee Morale

Workplace Health and Safety

Driving Performance in Challenging Times

International Perspectives on Worker Representation

David Bowles, Managing Director, Research and Consulting International, California, USA and Cary Cooper, Pro-Vice Chancellor (External Relations) and Professor of Organizational Psychology and Health, Lancaster University, UK

‘This book is a must-read for every current or future member of senior and mid management who wishes to focus on sustainable out-performance of his or her organization rather than on quarterly results.’ Dr. Horst Heidsieck, Former CEO and current Board member of several German, Swiss and Luxembourg-based industrial and technology companies Performance is the key outcome of high morale, and the reason why it should be taken so seriously: with research gathered from some of the world’s largest employee opinion databases and best academic centres, the authors lay out the moraleperformance connection.

Edited by David Walters, Professor of Work Environment andTheo Nichols, Distinguished Research Professor, both at School of Social Sciences, Cardiff University, UK

A cutting edge look at the experience of worker representation in the employment relations of workplace health and safety. Examining the extent to which existing arrangements deliver results, this book reflects on whether the effectiveness of worker representation is eroded or enhanced by current regulatory and organizational constructs. October 2009 Hardback

248pp £63.00

216x138mm 978-0-230-21485-9

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

October 2009 232pp 234x156mm 6 b/w tables, 3 figures and 11 charts £27.00 978-0-230-57942-2 Hardback

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s, Palgrave Connect Business & Management Collections

People Skills 3rd edition Neil Thompson, Independent Trainer, Consultant and Director of Avenue Consulting Ltd., UK; Professor of Social Work, Liverpool Hope University, UK

This edition of this popular text continues to offer a comprehensive introduction to the diverse field of people skills. Thoroughly updated, it boasts six new chapters with relevance to a wide range of occupations and environments. This book is an essential companion to all students, practitioners and managers across the helping professions.  March 2009 Paperback

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336pp £19.99

Friends and Enemies in Organizations A Work Psychology Perspective Edited by Rachel L. Morrison, AUT University, New Zealand and Sarah L. Wright, Lecturer, University of Canterbury, UK

An exploration into the ways in which friendships, isolation and enemyships influence and affect our experience of work. The theme of the research volume is ‘Alienation to Suffocation’; canvassing issues from loneliness and isolation through to the positive aspects of a friendly workplace. Contents: Introduction and Overview; R.L.Morrison & S.Wright / In a Lonely Place: The Experience of Loneliness in the Workplace; S.Wright / Relationships and Organizational Socialization; H.Cooper-Thomas / Organisational Climate, Culture and Workplace Relationships; T.Nolan & W.Küpers / Developing and Maintaining Workplace Friendships; P.M.Sias & E.Gallagher / Cooperative Behaviour in Organisations; K.Sanders / The Double Edged Sword: Organizational Outcomes of Friendships; R.L.Morrison / Gender and Relationships at Work; B.Winstead & V.Morganson / Rudeness and Incivility in the Workplace; J.Fritz / The Narcissistic Personality and Organizational Relationships; A.Furnham / The Dark Side: Relationships with Psychopaths at Work; G.Birch & I.McCormick September 2009 272pp 9 tables and 4 figures Hardback £57.00

216x138mm 978-0-230-53876-4

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

234x156mm 978-0-230-22112-3

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:26

HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS

Human Resource Development

BESTSELLER

Human Resource Management

Processes, Practices and Perspectives 2nd edition

Theory and Practice 4th edition John Bratton, Professor of Sociology, Thompson Rivers University, Canada and Jeff Gold, Principal Lecturer, School of Economics and Human Resource Management, Leeds Business School, Leeds Metropolitan University, UK

The fourth edition of Human Resource Management offers a comprehensive and accessible analysis of contemporary theories and concepts in key human resources activities. It encourages students to think critically and evaluate the nature of HRM in order to develop a deeper understanding of employment relations. Contents: PART 1: THE HUMAN RESOURCE MANAGEMENT ARENA / The Nature of Human Resource Management / Strategic Human Resource Management / International Human Resource Management / PART 2: THE HUMAN RESOURCE MANAGEMENT CONTEXT / Global Capitalism and Context of HRM / Restructuring Work and Organizations / PART 3: HUMAN RESOURCE MANAGEMENT PRACTICES / Human Resource Planning / Recruitment and Selection / Performance Management and Appraisal / Learning and Human Resource Development / Reward Management / Unionmanagement Relations / Employee Involvement and Relations / Employee Safety and Wellness / PART 4: THE EVALUATION CONTEXT / Evaluating Human Resource Management / Conclusion: Rebuilding Trust and Voice March 2007 Paperback

704pp £41.99

246x189mm 978-0-230-00174-9

Stephen Gibb, Lecturer, Department of Human Resource Management, University of Strathclyde, UK

Human Resource Development, second edition, meets the needs of students studying both undergraduate and specialist postgraduate modules in learning and development and human resource management, as well as CIPD students. It provides students with the tools to analyze, develop and implement learning and development strategies for the workplace. November 2007 352pp Paperback £35.99

246x189mm 978-1-4039-8732-7

Looking for more? Our complete catalogue of over 23,000 titles is available at www.palgrave.com and includes :

 sample chapters  full contents listings  series pages  companion websites  author blogs and videos  all of the latest news and events

Sign up to the Business email newsletter to receive information on new books, events and access to exclusive content. Simply email mailinglist@palgrave.com or sign up at: www.palgrave.com

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HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS CRITICAL PERSPECTIVES ON WORK AND EMPLOYMENT SERIES Series Editors: Irena Grugulis, Caroline Lloyd, Chris Smith and Chris Warhurst Critical Perspectives on Work and Employment combines the best empirical research with leading edge, critical debate on key issues and developments in the field of work and employment. Extremely well-regarded and popular, the series is linked to the highly successful International Labour Process Conference.

Retail Work Edited by Irena Grugulis, Professor of Employment Studies, Bradford University School of Management, UK and Ödül Bozkurt, Lecturer, Lancaster University School of Management, UK

Internationally renowned experts assess the role of retail work in modern industrial economies in Retail Work. Chapters are arranged thematically to capture four aspects of retail work: the nature of work and the shop floor; work across the supply chain and the wider productive system; the skills used in retailing; and workers as a collectivity. March 2011 Paperback

252pp £29.99

234x156mm 978-0-230-28357-2

Work Matters

Work Less, Live More?

Critical Reflections on Contemporary Work

Critical Analysis of the Work-Life Boundary

Edited by Sharon C. Bolton, Professor of Organizational Analysis, University of Strathclyde, UK and Maeve Houlihan, Lecturer in Organizational Behaviour and Management, University College Dublin, Republic of Ireland

Work Matters offers a strong set of empirical accounts on the experience of work in the contemporary workplace, accounts that bring forth the voice and humanity of people in relation to their work experiences. February 2009 Paperback

304pp £29.99

234x156mm 978-0-230-57639-1

Edited by Chris Warhurst, Professor of Labour Studies and Director, Scottish Centre for Employment Research, University of Strathclyde, UK, Doris Ruth Eikhof, Lecturer in Organization Studies, University of Stirling, UK and Axel Haunschild, Senior Lecturer in Human Resource Management, Royal Holloway, University of London, UK

'The authors respond to recent developments that challenge the work-life boundary, including the changing locations of work, new forms of work and work intensification.’ - Times Higher Education Textbook Guide April 2008 Paperback

Creative Labour

Working Life Renewing Labour Process Analysis Edited by Paul Thompson, Professor of Organizational Analysis, University of Strathclyde, UK and Chris Smith, Professor, School of Management, Royal Holloway, University of London, UK

Labour process theory is consolidated in Working Life to develop a credible account of the relationships between capitalist political economy, work systems and the strategies and practices of actors in the employment relationship. Beyond this, the book explores the future of labour process analysis. February 2010 368pp 10 diagrams and 10 b/w tables Paperback £29.99

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Edited by Alan McKinlay, University of St Andrews, UK and Chris Smith, Professor, School of Management, Royal Holloway, University of London, UK

Creative labour has become a growing area of the market, and of management study. Alan McKinlay and Chris Smith have compiled the first book to look at the creative industries from a labour process perspective. The text concludes with an authoritative investigation into managing new media workers. January 2009 288pp 10 illustrations Paperback £29.99

248pp £30.99

234x156mm 978-0-230-53560-2

More details of the publications in this series can be found at: www.palgrave.com/business/cpwe.asp Please ue the following ISBN to order all titles in the series: Hardback: 978-0-230-23016-3 Paperback: 978-0-230-23017-0

234x156mm 978-0-230-22200-7

234x156mm 978-0-230-22223-6

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:26

HUMAN RESOURCE MANAGEMENT & EMPLOYEE RELATIONS MANAGEMENT, WORK & ORGANISATIONS SERIES Series Editors: Gibson Burrell and Mick Marchington This series of textbooks covers the areas of Human Resource Management, Employee Relations, Organizational Behaviour and related Business and Management fields. The series is relevant for a number of business and management courses, including MBA and post-experience courses, specialist Masters and postgraduate diplomas, professional courses, and final year undergraduate courses.

Strategy and Human Resource Management 3rd edition Peter Boxall, Professor of Human Resource Management, University of Auckland, New Zealand and John Purcell, Strategic Academic Adviser, ACAS, and Research Professor, Warwick University, UK

The new edition of this market leading text provides an authoratitive yet accessible account of the strategic role of HRM in organizations. Strategy and Human Resource Management third edition offers fully updated chapters and sources whilst retaining the critical approach and strong framework popular with both students and lecturers. Contents: The Goals of Human Resource Management / PART I: CONNECTING STRATEGY AND HUMAN RESOURCE MANAGEMENT / Strategy and the Process of Strategic Management / Strategic HRM: ‘best fit’ or ‘best practice’? / Strategic HRM and Sustained Competitive Advantage / PART II: MANAGING WORK AND PEOPLE: SEARCHING FOR GENERAL PRINCIPLES / Work Systems and the Changing Economics of Production / Managing Employee Voice / Managing Individual Employment Relationships / Linking HR Systems to Organisational Performance / PART III: MANAGING PEOPLE IN DYNAMIC AND COMPLEX BUSINESS CONTEXTS / Human Resource Strategy and the Dynamics of Industrybased Competition / Human Resource Strategy in Multidivisional and Multinational Firms / Conclusions and Implications / Author Index / Subject Index January 2011 400pp 65 b/w line drawings Paperback £34.99

Equality, Inequalities and Diversity Contemporary Challenges and Strategies Mike Noon, Professor of Human Resource Management, School of Business and Management, Gill Kirton, Reader in Employment Relations and Edited by Geraldine Healy, Professor of Industrial Relations, all at Queen Mary University of London, UK

Equality, Inequalities and Diversity offers an authoritative critical analysis of equality, inequality and diversity in organizations. Using international examples it explores contemporary concepts and debates based on original research in a number of fields and sectors, an ideal course companion for anyone studying diversity. November 2010 320pp 234x156mm 25 b/w tables and 4 b/w line drawings Paperback £29.99 978-0-230-23107-8

Edited by Paul Blyton, Professor of Industrial Relations and Industrial Sociology, Edmund Heery, Professor of Human Resource Management and Peter Turnbull, Professor of Human Resource Management and Labour Relations, Cardiff Business School, all at Cardiff University, UK

The employment relationship lies at the heart of work organizations. This text will explore the way that this relationship, and the contexts in which it occurs, have changed over the recent period, and the implications of those changes. This book features expert contributors from organizational sociology, industrial relations and HRM. November 2010 388pp 12 b/w tables Paperback £28.99

234x156mm 978-0-230-22172-7

For more information on titles in this series and full Contents listings, please visit:

Leadership

www.palgrave.com/business/mwo

Limits and Possibilities Keith Grint, Professor of Public Leadership and Management, Institute of Governance and Public Management, Warwick Business School, UK January 2005 Paperback

Reassessing the Employment Relationship

192pp £31.99

234x156mm 978-0-333-96387-6

Please use the following ISBN(s) to order all titles in this series: Hardback: 978-1-4039-3597-7 Paperback: 978-1-4039-3598-4

234x156mm 978-0-230-57935-4

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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ORGANIZATION STUDIES Organization Studies

Work & Organizational Behaviour 2nd edition John Bratton, Professor of Sociology, Thompson Rivers University, Canada, Peter Sawchuk, Assistant Professor, University of Toronto, Canada, Carolyn Forshaw, Communications Consultant, Militza Callinan, Lecturer in Organizational Behaviour and Human Resource Management, Leeds University, UK and Martin Corbett, Senior Lecturer, Warwick University, UK

‘A groundbreaking book that bridges the gap between mainstream OB texts and more critical sociological accounts of work. ’- Melissa Tyler, Loughborough University, UK This fully-updated core text for undergraduate and MBA students taking intro courses in organizational behaviour presents both psychological and sociological perspectives in a critical yet accessible way. The second edition includes a new chapter on organizational culture, many recent global examples, and excellent pedagogy/online support. Contents: PART I: WORK AND ORGANIZATIONAL BEHAVIOUR / Capitalism and Organizational Behaviour / The Social Nature of Work / Studying Work and Organizations / PART II: INDIVIDUALS AND WORK / Personality and Identity / Perception and Emotion / Learning and Innovation / Motivation at Work / Gender, Race, Disability and Class / PART III: GROUPS AND SOCIAL INTERACTION / Groups and Teams / PART IV: ORGANIZATIONAL CHANGE, PROCESSES AND PERFORMANCE / Organizational Design / Technology in Work Organizations / Organizational Culture / Leadership and Change / Communications / Decision Making and Ethics / Power, Politics and Conflict / Human Resource Management March 2010 560pp c.60 photographs Paperback £40.99

276x216mm 978-0-230-23061-3

The Theory and Practice of Change Management 3rd edition John Hayes, Professor of Management Studies, Leeds University Business School, UK

‘This book provides an excellent overview of the complex field of change management. Relevant theories are clearly explained and closely linked to practical examples and exercises. Thoroughly recommended.’ Katie Truss, Professor of Leadership, HRM and Organization, Kingston University, UK A core textbook for all modules in Change Management, John Hayes examines and applies all of the key theories of change to organizational settings. Diagnostic tools and immersive learning exercises enable students to identify change and experience various outcomes based on real-world scenarios.

Critical Concepts in Management and Organization Studies Key Terms and Concepts Peter Stokes, Professor, University of Chester, UK

‘This book will give newcomers an insight into the language of critical management studies, as well as suggesting how to follow up on concepts. It will be equally useful to those of us who have been around for a time but have never cracked some of our colleagues' codes.’ - David Sims, City University, UK Critical Concepts in Management and Organization Studies provides an accessible introduction to the key themes of critical management studies. An ideal companion for students studying critical management and organization, it breaks down the complex language, concepts and philosophical underpinnings defining critical management studies. Contents: Introduction: How to Use this Book / Entries from A to Z / References / Index March 2011 Paperback

252pp £22.99

216x138mm 978-0-230-01974-4

Contents: PART I: THE NATURE OF CHANGE / Patterns of Change / The Process of Change/ PART II: RECOGNIZING THE NEED FOR CHANGE AND STARTING THE CHANGE PROCESS / Recognising the Need for Change / Starting the Change Process / PART III: DIAGNOSIS / Open Systems Models and Alignment / Other Diagnostic Models / Gathering and Interpreting Information for Diagnosis / PART IV: MANAGING THE PEOPLE ISSUES / Power, Politics and Stakeholder Management / The Role of Leadership in Change Management / Communicating Change / Motivating Others to Change / Managing Personal Transitions / Modes of Intervening / PART V: PLANNING AND PREPARING FOR IMPLEMENTATION / Shaping Implementation Strategies / Developing a Change Plan / Types of Intervention / Selecting Interventions / PART VI: IMPLEMENTING CHANGE / Collective Learning in Organisations / Action Research / Appreciative Inquiry / Training and Development / High Performance Management / Business Process Re-engineering / Lean *NEW* / Restructuring for Strategic Gain: Mergers& Acquisitions *NEW* / Merging Groups:Combining People for Effective Performance*NEW* / PART VII: REVIEWING CHANGE / Reviewing Change / PART VIII: SUSTAINING CHANGE / Making Change Stick *NEW* / Spreading Change *NEW* / Pulling it all Together: Concluding Case 246x189mm February 2010 496pp 128 colour tables and 25 figures Paperback £40.99 978-0-230-21069-1

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ORGANIZATION STUDIES

People-centred Businesses

Managing Social Businesses

The Nonprofit Challenge

Co-operatives, Mutuals and the Idea of Membership

Mission, Governance, Strategy and Accountability

Integrating Ethics into the Purpose and Promise of Our Nation’s Charities

Johnston Birchall, Professor of Public and Social Policy, University of Stirling, UK

What is a member-owned business? What does it look like? How can we distinguish it from an investor-owned business? The crucial distinction is between a business that is people-centred, and one that is money-centred. This book explores the growing number of companies which use this model and their wider significance in society. Contents: People-centred Businesses / Theorising the Rise and Fall of Member-owned Businesses / Consumerowned Retail Businesses / Consumer-owned Insurance Providers / Consumer Ownership of Housing / Consumer Ownership in Public Services and Utilities / Consumer/ Producer Owned Banks / Producer-owned and Employeeowned Businesses / The Peculiar History of ‘Memberowned’ Businesses in Developing Countries / The Idea of Membership December 2010 224pp 7 b/w tables £60.00 Hardback

November 2010 256pp 19 b/w tables and 15 figures Hardback £60.00

Edited by Louis Brennan, Associate Professor and Research Associate, Institute for International Integration Studies, Trinity College Dublin, Republic of Ireland

In today’s globalized world there is a need to investigate new trends in the global economy which impact on Europe. The emergence of these southern multinationals in Europe is one such phenomenon. This book explores the existing trends and trajectories of these companies, the evidence of their impact and their strategies and processes. 216x138mm 978-0-230-23557-1

216x138mm 978-0-230-25254-7

The Management of Opera An International Comparative Study Philippe Agid, Consultant and Jean-Claude Tarondeau, Honorary Professor, Essec Busines School, France

978-0-230-21718-8

Their Impact on Europe

Doug White, Academic Director, George H. Heyman, Jr. Centre for Philanthropy and Fundraising, New York University, USA

Social businesses and non-profit organizations act at the interface of markets and civil societies. Their executives are challenged by issues of social mission and economic rationale. This book presents a new concept of social businesses and a framework for the mission and strategy-related decision making in this complex concept.

216x138mm

The Emergence of Southern Multinationals

December 2010 320pp Hardback £60.00

Urs Jäger, Assistant Professor and Managing Director, University of St Gallen, Switzerland

A presentation of the current and future issues facing opera houses and opera companies. Problems in different environments need different solutions. In particular, it opposes the American method of managing cultural institutions, preferring a European one where public support and funds plays a major role.

This book describes the challenges facing charities, explains how they must reassess their commitment, and pushes charities to be their best. It also examines how two sectors of society business and government - would benefit from a similar corrective journey.

Contents: Ethics Start Here / PART I: THE SHIFTING PERCEPTIONS OF ALLIES AND REGULATORS / The Public’s View / Regulating and Scrutinizing Charities / PART II: HOW THE QUEST FOR MONEY AFFECTS NONPROFITS / Philanthropy is Big - But Does it have a Purpose? / The Perils of a Profit-Making Ethos in the Nonprofit World / PART III: PERCEPTIONS AND MONEY: THEIR FRAGILE COMPACT WITH GOOD DEEDS / Do Some Charities want too Much? / How Long Does the Dead Hand Live? / When Should Heads Roll? / PART IV: THE ETHICAL SECTOR / Four Concepts: The Backbone of Ethics at Nonprofits / Inside a Good Charity / The Voluntary Sector as the Ethical Sector November 2010 256pp Hardback £27.50

234x156mm 978-0-230-62392-7

Contents: Opera Houses: Order and Diversity / Programming: Risk and Commitment for the Future / Artistic and Technical Production / Audience and Diffusion / Architecture: Constraints or Opportunities? / Funding Opera Houses / Governance, Organization, Management / Tensions, Conflicts and Recent Crises / Achievements, Strategic Options and Perspectives November 2010 288pp 44 b/w tables and 18 figures Hardback £65.00

216x138mm 978-0-230-24726-0

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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ORGANIZATION STUDIES

Aesthetic Communication

The Learning Layer

Organization Philosophy

Ole Thyssen, Professor of Organizational Philosophy, Copenhagen Business School, Denmark

Building the Next Level of Intellect in Your Organization

Gehlen, Foucault, Deleuze

An exploration of the organizational use of aesthetic means. Based on the idea that organizations are systems of communication, it shows that consciously or not, organizations have always used aesthetic means to reinforce their communication.

The author draws on his experience and expertise as a Senior Global Executive, CIO, Strategist, Scientist, and Inventor, to provide an in-depth look at the ‘learning layer’ a new business phenomenon that merges people and systems into a whole new operation and how it will transform the performance of any organization.

Contents: Organizational Aesthetics / The Organizational Image / The Organization’s Rhetoric / Organizational Narratives / Organizational Design / Organizational Advertising / Organizational Architecture October 2010 344pp 216x138mm 2 b/w tables and 22 b/w photographs £65.00 978-0-230-24592-1 Hardback

Innovation, Profit and the Common Good in Higher Education

August 2010 Hardback

208pp £25.00

234x156mm 978-0-230-10301-6

The New Alchemy John Harpur, National University of Ireland, Maynooth, Republic of Ireland

The Role of Large Enterprises in Democracy and Society Edited by Barbara Fryzel, Associate Professor, Jagiellonian University, Poland and Paul H. Dembinski, Director, Observatoire de la Finance, Switzerland

Exploring the current commercialization and innovation policies in higher education, this book examines the way it is being transformed to accommodate business methods. Contents: Author Preface / Series Editor Preface / Prolegomenon / Shopping in the Aula Maxima / Atlantic Mouse Becomes Celtic Tiger / Science and Universities: Shilling for a Living? / Firing up the New Alchemy – The Furnace of Innovation and Profit / Secrets – The Future of the Future University / References August 2010 4 b/w tables Hardback

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320pp

216x138mm

£55.00

978-0-230-53787-3

Tim Scott, Senior Lecturer in Organization, University of St Andrews, UK

Steven D. Flinn, Founder and CEO of ManyWorlds, Inc.

Provides practical insight into the extensive economic power of large enterprises and the changing balance of power between the public and private sector. August 2010 328pp 5 b/w tables and 4 figures Hardback £60.00

216x138mm 978-0-230-22918-1

An affirmative poststructural philosophy of organization inspired by Arnold Gehlen’s philosophical anthropology, Michel Foucault’s history of medicine and Gille Deleuze’s early philosophical works. This book offers a deep and detailed analysis of the problems faced and their solutions. Contents: The Organized Body / Technologies of Embodiment / Subjective Empiricism and Organization / Organization and Becoming / Organization and Affirmation / Organization as Joyful Practice / Conclusion March 2010 Hardback

208pp £63.00

216x138mm 978-0-230-24722-2

Hybrid Organizations and the Third Sector Challenges for Practice, Theory and Policy Edited by David Billis, Reader Emeritus, Department of Social Policy, London School of Economics and Political Science, UK

Addressing a key social policy problem, this book analyzes modern voluntary organizations through the lens of a new theory of hybrid organizations, which is tested and developed in the context of a range of case studies. Essential reading for all interested in the future of the third sector. May 2010 Hardback Paperback

288pp £60.00 £21.99

216x138mm 978-0-230-23463-5 978-0-230-23464-2

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

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ORGANIZATION STUDIES

Media, Organizations and Identity Edited by Lilie Chouliaraki, Professor of Media and Communications, London School of Economics and Political Science, UK and Mette Morsing, Associate Professor and Professor of Corporate Social Responsibility, Copenhagen Business School, Denmark

The mass media, press and television have always been central in the formation of corporate identity and the promotion of business image and reputation. This volume provides a new perspective into the interrelationships between media and organizations across three dimensions: Media as Business, Media in business and Business in the media. December 2009 232pp 216x138mm 5 figures, 4 b/w tables and 4 photographs Hardback £57.00 978-0-230-51551-2

ebook available from: Palgrave Connect Business & Management Collections

Japanese Corporate Transition in Time and Space

Edited by Jeffrey Braithwaite, Professor and Director, Faculty of Medicine, University of New South Wales, Australia, Paula Hyde, Senior Lecturer in Leadership and Experiential Learning, Manchester Business School, UK and Catherine Pope, Reader in Health Services Research, University of Southampton, UK

Megan Brown, Assistant Professor of English, Drake University, USA

Tomoko Kurihara, Research Associate, Department of Geography, Cambridge University, UK ( formally an ESRC Postdoctoral Fellow, working with Don Slater, London School of Economics and Political Science, UK)

This book is an ethnography of a Japanese white-collar workplace in Osaka carried out during the late 1990s. It explores the relevance of social models to the analysis of social relations and women’s status in the workplace by examining concepts of time, ritual, and space via the theory of practice. Contents: Introduction / The Japanese Labour Market and the Structuring of Social Relations in the Company by Gender / Experiencing Social Structure at the Point of Recruitment and the Tracking System / Analyzing Social Structure in the Workplace Through Experience / The Workplace as a Symbolic Community / The Office Space and Social Relations / The Impact of Interactive Technology on Social Dynamics in the Office November 2009 288pp Hardback £42.00

Culture and Climate in Health Care Organizations

The Cultural Work of Corporations

246x189mm 978-1-4039-6654-4

This book argues that corporate culture - the values, customs, and conventions of a business organization - has altered how workers conduct themselves both inside and outside the workplace.

November 2009 240pp Hardback £55.00

216x138mm 978-0-230-61872-5

ebook available from: Palgrave Connect Media & Culture Collection, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ER

The Hidden Dynamics of Path Dependence Institutions and Organizations Edited by Georg Schreyögg, Professor of Management and Jörg Sydow, Professor of Management, both at Free University of Berlin, Germany

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

Showcases international research on health care organizations. It presents diverse and multidisciplinary approaches to studying differing health care settings, in international context. Rangeing from in depth observation to questionnaire based measures, investigating a spectrum of health care professionals.

The theory of path dependence continues to attract great interest in a range of disciplines. An increasing number of scholars have started to explicitly use this theory for studying organizational inertia and institutional rigidities. This volume presents a collection of papers from various international conferences that address these issues.

November 2009 248pp 216x138mm 12 figures, 18 b/w tables and 1 table Hardback £63.00 978-0-230-58465-5

November 2009 272pp 23 b/w tables and 8 figures Hardback £63.00

ebook available from: Palgrave Connect Business & Management Collections

216x138mm 978-0-230-22081-2

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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ORGANIZATION STUDIES

Managing Knowledge Work and Innovation 2nd edition

Sue Newell, Professor, Bentley College, USA and Professor in School of Management, Royal Holloway University of London, UK, Maxine Robertson, Professor of Management, Queen Mary University, UK, Harry Scarbrough, Associate Dean for Research and Jacky Swan, Professor of Organizational Behaviour, both at Warwick Business School, University of Warwick, UK

Thoroughly grounded in an extensive body of international research and analysis, Managing Knowledge Work and Innovation demonstrates that knowledge work depends primarily on the behaviours, attitudes and motivations of those who undertake and manage it and not simply on the implementation of information systems technology. June 2009 288pp 30 tables and 10 graphs Paperback £34.99

Work Organisations

Management and Organization

A Critical Approach 4th edition

A Critical Text 2nd edition Paul Thompson, Professor of Organisational Analysis, University of Strathclyde, UK and David McHugh, Senior Lecturer in Organisational Analysis, Lancashire Business School, University of Central Lancashire, UK

Incorporating a wealth of empirical research, Work Organisations successfully tackles the problem of how to apply controlled theories to an expanding and diversifying market. This unique approach illuminates the ways in which managers employ organizational theories from a global, sociological perspective. June 2009 544pp 30 figures and 50 b/w tables Paperback £35.99

246x189mm 978-0-230-52222-0

234x156mm 978-0-230-52201-5

The Realities of Work 3rd edition Mike Noon, Professor of Human Resource Management, School of Business & Management, Queen Mary, University of London, UK and Paul Blyton, Professor of Industrial Relations and Industrial Sociology, Cardiff Business School, Cardiff University, UK

Industrial Organizational Psychology Understanding the Workplace 3rd edition Paul E. Levy, University of Akron, USA

The third edition of this acclaimed text introduces students to the psychological factors active in the workplace, including the psychology of the workforce, employee health and well-being, organizational behavior, motivation, human resources, and various dynamics of work interaction. September 2009 528pp Hardback £46.99

The Realities of Work, third edition provides students with a critical and sociological approach to the examination of the experience of work, taking the perspective of the employee. This edition is fully updated, including coverage of topical issues such as emotion work, skill change, work-life balance, representation and discrimination. November 2006 448 pp Paperback £33.99

Stephen Linstead, Professor of Critical Management, Department of Management Studies, University of York, UK, Liz Fulop, Professor of Management, Griffith University, Australia and Simon Lilley, Professor of Information and Organization, University of Leicester, UK

‘The Management & Organization book is a must read for anyone doing critical management studies. It is well written with important challenges to status quo modernist managerialist thinking. A great read for serious students of management and organization studies.’ - David M. Boje, Bank of America Endowed Professor of Management, New Mexico State University, USA Ideal for advanced undergraduate students who want to challenge the preconceptions of the subject area. Case studies in each chapter encourage students to engage critically with the subject and the text has been thoroughly updated to incorporate cutting-edge research and redesigned with a new layout and pedagogy. Contents: Introduction / PART ONE: CORE CONCEPTS / Managing Knowledge and Learning / Gender and Management / Managing Culture / Managing Structure / Managing Sustainability / Power and Politics in Organisations / Organisational Control / Managing Ethically / PART TWO: MANAGEMENT PROCESSES / Managing Motivation / Leading and Managing / Managing Teams / Managing Conflict / Managing Change / Decision-Making in Organisations / Managing Strategically / Networks and Inter-organisational Relations / Conclusion / Managing in a Virtual World January 2009 Paperback

880pp £41.99

246x189mm 978-0-230-52221-3

246x189mm 978-1-4039-9493-6

276x217mm 978-0-230-27960-5

Published by Worth Publishers

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24/09/2010 11:27

MARKETING AND SALES

How Disruption Brought Order

MARKETING AND SALES The Advertising Age The Advertising Age series provides cutting edge information for those in the media, branding and advertising business. From the latest in copywriting, to online media strategy, this series provides tools and insights to help professionals do their job better.

Brand Media Strategy Integrated Communications Planning in the Digital Era Antony Young CEO of Optimedia International Inc.,

Media and brand expert Antony Young explores how today’s most innovative marketers are meeting the challenge by employing the latest media tools in ways never before seen to grow their brands, and getting unprecedented results. Contents: Brand Media Strategy Explained / The New Rules of Engagement / Outcomes, Not Outputs / Why Coke and Pepsi Can’t Have the Same Media Strategy / Why Consumer Funnels are Back in Style / Dashboards and Ten Other Ways of Measuring Marketing Effectiveness / I Want My Subservient Chicken / 1+1=3. Creating Wider Consumer Conversations in Media / Bringing Everything under One Roof /Execution is the X-Factor / Brand Case Studies – Evaluating the Best of the Best / Getting it Done - the Right Steps to Succeed January 2011 Hardback

256pp £20.00

234x156mm 978-0-230-10474-7

The Story of a Winning Strategy in the World of Advertising

The Idea Writers

Jean-Marie Dru, President and Chief Executive Officer of TBWA Worldwide

Copywriting in a New Media and Marketing Era Anthony Vagnoni, Veteran Journalist and former Creative Editor of industry bible Advertising Age

The Idea Writers guides both new and experienced copywriters through the process of creating compelling messages that sell. Vagnoni, shows readers what it’s like to work in the fast-paced world of an agency while providing practical advice plus details on creating award-winning multimedia ad campaigns such as Nike’s ‘Battlegrounds’. January 2011 Paperback

224pp £12.99

234x156mm 978-0-230-61388-1

‘Quite simply and without a shadow of a doubt the best book about advertising ever written. Jean-Marie Dru, the giant brain of our business of our time, divulges the trade secrets of Disruption in full. And the work is a treasure trove of brilliant examples and anecdotes - every page you turn is an inspiration and a joy.’ - Donald Gunn, Founder, The Gunn Report The story of how TBWA Worldwide became the top ad agency in the world thanks to their defining practice: Disruption. Global advertising icon JeanMarie Dru shares personal insights and anecdotes about his life in advertising as well as lessons learned, revealing how client campaigns including the Apple iPhone became such unqualified successes. Contents: PART I: THINKING DIFFERENTLY / The Method / (Or Why Our Way of Working Makes Our Agency a Different Kind of Company) / The Product / (Or Why Advertising Has to Change in a World of Interactive Dominance) / The Media / (Or Why Advertising is Entering an Era Without Barriers) / The Agency / (Or Why the Agency of the Future Will be a Cultural Laboratory) / PART II: ACTING DIFFERENTLY / Culture / (Or How a Company Culture Can Become its Key Competitive Asset) / Values / (Or How Company Values That Come at No Cost Have No Worth) / Skills / (Or How Our Company Has Nurtured Special Skills) / Principles / (Or How to Create a Culture That Fosters Principles That Go Against Convention) / PART III: BEHAVING DIFFERENTLY / The Advertising Man / (Or What Lee Clow Can Teach Others About Advertising) / The Brand / (Or Why Companies Should Think of Themselves as Brands) October 2010 Paperback

256pp £9.99

246x189mm 978-0-230-60405-6

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MARKETING AND SALES

Ernest Dichter and Motivation Research

Persuasive Advertising Evidence-based Principles

New Perspectives on the Making of Post-war Consumer Culture Edited by Stefan Schwarzkopf, Lecturer in Business History and Marketing, Copenhagen Business School, Denmark and Rainer Gries, Professor of Communications, University of Vienna, Austria

The work of motivation and consumer researcher Ernest Dichter was a milestone in the psychological creation of the modern consumer. This collection contextualizes Ernest Dichter within twentiethcentury consumer culture and it charts the rise of psychological approaches to consumption in postwar Europe and North America. September 2010 312pp 13 b/w illustrations and 1 table Hardback £55.00

216x138mm 978-0-230-53799-6

The Superpromoter The Power of Enthusiasm Rijn Vogelaar, Director, Blauw Research

With their word-of mouth advocacy of products or brands, superpromoters influence us and how we buy with the power of enthusiasm. Business managers should not just focus on complaining customers but they should value their enthusiastic friends: the superpromoters. By cultivating the superpromter they can more effectiviely promote their brand. Contents: Preface / Introduction - Why Rock Stars Don’t Have to Read This Book and the Promise Within / Getting to Know the Superpromoter / An Evolution in Client Orientation / The Tool Box / Getting to Work With ODILIA, a Practical Model / The End of the World As We Know It December 2010 208pp 16 figures Hardback £26.00

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234x156mm 978-0-230-28509-5

J. Scott Armstrong, Professor of Marketing, The Wharton School, University of Pennsylvania, USA

'Professor Armstrong’s groundbreaking book is a must-read for anyone in the advertising business. All effective advertising starts with understanding consumers and what motivates them. This book provides a powerful and comprehensive compilation of those consumer truths. Buy this book. It’s marketing gold.' - Linda Kaplan Thaler, CEO & Chief Creative Officer, The Kaplan Thaler Group, bestselling co-author of The Power of Nice and The Power of Small 'This book is a remarkable exemplar of turning evidence into action.' - Jeffrey Pfeffer, Professor, Stanford Graduate School of Business and coauthor of Hard Facts, Dangerous Half- Truths, and Total Nonsense: Profiting from Evidence-Based Management Written by a leading authority, this book is a comprehensive and definitive guide to advertising that incorporates a vast amount of research and expert opinion. It draws upon the evidence to establish principles that can be applied to achieve successful and effective advertising and evaluates all of the relevant attributes and aspects of this. Contents: Preface / Acknowledgements / Introduction / Types of Evidence / Conditions / Principles / Strategy / Information / Influence / Emotion / Exposure / General Tactics / Resistance / Acceptance / Message / Attention / Media-specific Tactics / Still Media / Motion Media / Creativity / Evaluating Advertisements / Conclusions / Appendices / Glossary / References / Author Index / Organization Index / Subject Index / List of Exhibits May 2010 400pp 234x156mm 21 b/w tables, 4 figures and 3 b/w illustrations Hardback £50.00 978-1-4039-1343-2

Building Great Customer Experiences Revised edition Colin Shaw, Founder and CEO and John Ivens, Founding Partner, both at Beyond Philosophy (formerly Head of Customer Experience Futures, BT)

‘The truths it contains and the challenges to current dogma are brilliant and fundamental to everything we should be doing in marketing.’ Stephen Pidgeon, Marketing September 2004 240pp Paperback £23.00

234x156mm 978-1-4039-3949-4

ebook available from: Ebook Library, NetLibrary, ebooks.com, Myilibrary, Dawson ERA, Waterstone’s, Palgrave Connect Business & Management Collections, Ebrary

The DNA of Customer Experience How Emotions Drive Value Colin Shaw, Founder and CEO, Beyond Philosophy

‘Once again Colin Shaw shows us the future. As with Building Great Customer Experiences and Revolutionize your Customer Experience, ‘ the DNA of the Customer Experience’ develops and grows our knowledge of Customer Experience Management further and at the same time introduces a practical and revolutionary technique to get value from it.’ - Simon Fox - Chief Executive. HMV Group Plc. May 2007 Hardback

192pp £31.00

234x156mm 978-0-230-50000-6

ebook available from: Ebook Library, NetLibrary, ebooks.com, Myilibrary, Dawson ERA, Waterstone’s, Palgrave Connect Business & Management Collections, Ebrary

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:27

MARKETING AND SALES

Customer Experience

Consumed Rethinking Business in the Era of Mindful Spending

Future Trends and Insights

Andrew Benett, Co-CEO of Marketing Communications Agency Euro RSCG NY and Global Chief Strategy Officer of Euro RSCG Worldwide and Ann O’Reilly, Strategic Planner and Editorial Director of Euro RSCG Worldwide’s Knowledge Exchange

Colin Shaw, Found and CEO, Qaalfa Dibeehi, Vice President of Consulting and Thought Leadership and Steven Walden, Principal Consultant and Head of Research, all at Beyond Philosophy 'Beyond Philosophy have been pioneers in defining the Customer Experience. This book reinforces their Thought Leadership position. It is a must read!’ - Ivan Mainprize, VP Customer Experience, Membership Travel Services International, American Express ‘If you have anything to do with customer experience you must read this book. It shows the future! Beyond Philosophy = Thought leadership.' - Darren Cornish, Head of Customer Intelligence, Customer Experience, Axa Insurance ‘We all talk about experience being the most important element of marketing, yet it is not often that new and original thinking comes in and excites the world of customer experience. Beyond Philosophy's new book surely reinforces their expertise in this field and invites us to discover the customer once again.' - Lale Saral Develioglu, Chief Marketing Officer, Turkcell The quality of customer experience has become more important in recent times as businesses struggle to differentiate themselves. But what are the emerging trends that businesses should focus on today? The authors explore the growing trends that progressive businesses need to understand to give themselves a competitive advantage. Contents: Emerging Trends in Customer Experience / The Brain in the Customer Experience / Neuro-Business Models / Practical Neuro-Experience for Today / The Future of Neuro-Experience / The New Field of Experience Psychology and Its Application / The Core Principles and Benefits / How To Change Your Organization / Over the Next Few Years...The Seeds of Revolution / Embracing the Revolution Through Building Trust / How To Join the Revolution

Consumed is a forward-thinking look at how shoppers, and consumption, have changed, now and for the foreseeable future, and how businesses must rethink their strategies in order to thrive in this new economic landscape. Contents: Acknowledgments / Preface: All Maxed Out? / PART I: UNLEASHED: THE SHOPPER WITHIN / The Birth of Consumerism / Eating the World / Consumerism Hits the Wall / PART II: THE FOUR PARADIGMS OF THE MINDFUL SHOPPER / Embracing Substance / Rightsizing / Growing Up / Seeking Purposeful Pleasure / PART III: MARKETING TO THE NEW CONSUMER / Triggers for Change / Satisfying the Substance Shopper / Speaking the Language of Mindful Consumption / Beyond Consumption: What’s Next? / Appendix: Findings from Euro RSCG Worldwide’s The New Consumer Study July 2010 Hardback

256pp £19.99

234x156mm 978-0-230-10178-4

The Media Industries and their Markets Quantitative Analyses Edited by Patrick-Yves Badillo, Professor, Aix-Marseille University, France and Jean-Baptiste Lesourd, Professor, Université de la Méditerranée, France

This book looks at quantitative studies on media markets, examining economic environment, supply and concentration in the media, and demand. It presents the most recent econometric research on the media and their markets, and provides insights on media enterprises, such as, corporate strategy, marketing and advertizing. August 2010 Hardback

256 pp £65.00

216x138mm 978-0-230-27770-0

September 2010 224pp 234x156mm 9 b/w tables, 21 figures and 16 b/w illustrations Hardback £26.00 978-0-230-24781-9

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MARKETING AND SALES

The King of Madison Avenue

E-Marketing

David Ogilvy and the Making of Modern Advertising

Theory and Application

Kenneth Roman, former Chairman and CEO of Ogilvy & Mather

‘Roman has written a fine book on his former boss. He has a gem of a subject and, as well as a fund of anecdotes, he provides a clear-eyed, unsentimental portrait of a brilliant tyrant.’ Financial Times ‘An entertaining and admiring portrait of the legendary figure...[Roman’s] many entertaining yarns delivered in spare prose are a pleasure to read.’ - BusinessWeek This biography traces Ogilvy’s remarkable life, from his short-lived college education and undercover work during World War II to his many successful years in New York advertizing. He redefined the advertizing world, inspiring countless people to devote their lives to it. The book includes a wealth of photos, recordings and archive papers. Contents: Author’s Note: Me and David / Introduction: The King of Madison Avenue / An Eccentric Celtic Mixture / ‘I Failed Every Exam’ / The Making of a Salesman / Who was Mather? / Lucre in America / The Farmer and the Spy / Big Idea / The Philosopher Kings / The True Church / The King in his Castle / Megamergers and Megalomaniacs / A Disease called Entertainment / The Burr of Singularity / Afterword: (More) Unpublished David Ogilvy / Source Notes / Bibliography / Acknowledgments / Index June 2010 304pp 8pp b/w photographs Paperback £11.99

234x156mm 978-0-230-10036-7

ebook available from: Ebook Library, Waterstone’s, NetLibrary, Myilibrary, Dawson ERA, ebooks.com, Ebrary

Digital Advertising

Stephen Dann, Senior Lecturer in Marketing, Australian National University College of Business and Economics, Australia and Susan Dann, Freelance Writer and Consultant

‘The strength of the book is that it focuses on issues faced by e-commerce marketers and the applications of technology in contemporary marketing.’ - Alan Charlesworth, University of Sunderland, UK Combining academic rigour and practical application, E-Marketing brings together a theoretical framework from academic peer reviewed literature with contemporary developments in internet technology. Considering marketing theory and practice, the text demonstrates how conceptual frameworks can be applied to the e-marketing environment. Contents: PART 1: INTRODUCTION AND OVERVIEW / E-marketing / Marketing and E-marketing in Context / PART 2: E-MARKETING FRAMEWORKS / Consumer Behaviour / Value Creation / Communication of Value / Delivering Value for Benefit / PART 3: E-MARKETING APPLICATIONS / Web 2.0 and Social Media Marketing / Community Online / Mobile Marketplace / Alternative Channels: E-marketing Beyond the Web / PART 4: STRATEGIC ISSUES IN E-MARKETING / Marketing Strategy / Planning for Emerging Markets / Implementation Issues for E-marketing / PART 5: FUTURE DIRECTIONS / Applications for Business and Nonbusiness / Law, Ethics and Society: the Social Impact of E-marketing / Projections and Predictions / December 2010 464pp Paperback £37.99

246x189mm 978-0-230-20396-9

Andrew McStay, Senior Lecturer in Advertising, London College of Communication, UK

Digital media offer exciting potential for advertising and marketing. This text looks at the cultural, commercial and creative practices of advertising in these environments. Combining industry and critical perspectives, it analyses key theory, concepts and trends in the field. This is ideal reading for students of Media Studies and Advertising. Contents: Introduction / The History and Business Environment of Digital Advertising / Forms and Content: Beyond the Pop-up / The Business Practice and Cultural Contours of Dataveillance / Conceiving User Approaches to Digital Advertising / Policy and Regulation / Creativity, Science and the New Consumer / Conclusions, Ethics and Future Directions November 2009 288pp 234x156mm 5 b/w tables, 4 b/w photographs and 1 diagram £57.50 978-0-230-22240-3 Hardback Paperback £19.99 978-0-230-22241-0

Globalizing Ideal Beauty How Female Copywriters of the J. Walter Thompson Advertising Agency Redefined Beauty for the Twentieth Century Denise H. Sutton, formerly Professor and Administrator in Higher Education in New York City, USA and Director of Communications, Harlem Children’s Zone, USA October 2009 Hardback

224pp £60.00

216x138mm 978-0-230-61174-0

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

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MARKETING AND SALES

Marketing Through Turbulent Times Jenny Darroch, Assistant Professor of Marketing, Peter F. Drucker and Masatoshi Ito Graduate School of Management, USA

'Jenny Darroch is like a good friend helping you think through the current financial crisis and heightened turbulence. She offers several perspectives, frameworks and examples that will stimulate new ideas for turning the threats into opportunities, echoing the idea that a crisis is a terrible thing to waste.' - Philip Kotler, S.C. Johnson Distinguished Professor of International Marketing, Kellogg School of Management, Northwestern University, USA October 2009 192pp 234x156mm 5 b/w tables and 8 figures Hardback £27.00 978-0-230-23730-8

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s, Palgrave Connect Business & Management Collections

The Golden Crossroads

Sales Management

Multidisciplinary Findings for Business Success from the Worlds of Fine Arts, Design and Culture

A Multinational Perspective

‘In a business world that has lost its reference points, this book gives a fresh new view. It gives to the business community a vision and an inspiration for how to move forward.’ - Candido Peterlini, VP Product Innovation, Fiat Group Automobiles, Turin October 2009 Hardback

240pp £27.00

234x156mm 978-0-230-22418-6

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s, Palgrave Connect Business & Management Collections

Tim Jackson, Principal Lecturer in Marketing and David Shaw, Senior Lecturer in Marketing and Retailing, both at London College of Fashion, UK

This is the first book on the subject that combines contemporary marketing theory with analysis of operational marketing practice within the fashion industry. It contains the views of key practitioners and much original case study material from leading fashion organizations to provide unique insights into the reality of fashion marketing. December 2008 400pp Paperback £18.99

234x156mm 978-1-4039-1902-1

Sales Management offers a global perspective on the opportunities and issues facing today’s sales managers. Current textbooks have failed to move beyond the US context; Sales Management provides unique access to European and international experts, with globally relevant case studies. December 2010 448pp Paperback £34.99

246x189mm 978-0-230-24595-2

Sales Management Theory and Practice 3rd edition

Beyond Hofstede Culture Frameworks for Global Marketing and Management

Mastering Fashion Marketing

Paolo Guenzi, Director of Sales Management Courses and Associate Professor of Corporate Economics and Management, Bocconi University, Italy and Susi Geiger, Senior Lecturer, Quinn School of Business, University College Dublin, Republic of Ireland

Marco Bevolo, formerly Director, Philips Design Headquarters, The Netherlands

Edited by Cheryl Nakata, Associate Professor, University of Illinois at Chicago, USA

Hofstede introduced a culture paradigm that has been widely influential in international business. However, it’s relevance in light of culture’s increasing complexity due to globalization has been questioned. Alternative culture frameworks and perspectives are offered by leading scholars in global marketing and management. July 2009 Hardback

304pp £58.00

216x138mm 978-0-230-20239-9

ebook available from: Palgrave Connect Business & Management Collections, NetLibrary, Ebrary, ebooks. com, Myilibrary, Dawson ERA, Ebook Library

Bill Donaldson, Professor of Marketing, Aberdeen Business School, Robert Gordon University, UK

‘A must-have book for students of sales management, lecturers and aspiring sales managers.’ - Peter Williams, Leeds Business School, Leeds Metropolitan University, UK Retaining international scope and a balance between theory and practice, this edition of Bill Donaldson’s highly successful textbook is fully updated throughout, making it the definitive text for undergraduate, postgraduate and MBA students of selling and sales management. May 2007 Paperback

320pp £36.99

246x189mm 978-0-333-99851-9

Palgrave Master Series

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MARKETING AND SALES • BRANDING

Services Marketing

Contemporary Strategic Marketing

Text and Cases 3rd edition

2nd Edition Steve Baron, Professor of Marketing, University of Liverpool Management School, UK, Kim Harris, Professor of Marketing, University of Lincoln Business School, Lincoln, UK and Toni Hilton, Associate Professor of Marketing, Unitec Business School, New Zealand

'A well written and accessible text, rigorously underpinned with theory and copious references. I particularly liked the emphasis on small scale businesses.' Adrian Palmer, Professor of Marketing, School of Business and Economics, University of Wales Swansea, UK Marketing is crucial in any industry: for service based organizations it’s absolutely critical. This textbook looks at the issues, models and theories behind services marketing. It is supported by a range of substantial international case studies and offers an insight into the operation of many different service industries. December 2008 376pp Paperback £37.99

246x189mm 978-0-230-52093-6

Ross Brennan, Reader in Marketing, Middlesex, University Business School, UK, Paul Baines, Senior Lecturer in Marketing, Cranfield University, School of Management, UK, Paul Garneau and Lynn Vos, both Senior Lecturers in Marketing, Middlesex University Business School, UK

An extremely fluent and effective text designed to be a complete resource for single semester modules, this edition has a unique combination of text, case studies. The emphasis is on practicality and the text encourages the student to engage with the debate itself and not just the theory. October 2007 Paperback

488pp £36.99

246x189mm 978-0-230-50720-3

Market-Driven Management

Branding

Brand Champions How Superheroes bring Brands to Life Ian P. Buckingham, Bring Yourself 2 Work Partner/ Co-founder

A case-study based guide which showcases the individuals within organizations who nurture and sustain brands and bring them to life through their everyday performance. Critical enough to remain credible yet overwhelmingly positive, it is a charismatic illustration of how to achieve true brand engagement. Contents: Introduction and Context / Case Studies on Values-based Brand Engagement / Brand Stories from The Front Line Champions / Brand Stories from The Engine Room / The DNA of a Brand Champion - ‘what does it take’? / Conclusions, Key Learnings Overall and Launch of the Search for Brand Champions Competition November 2010 256pp Hardback £26.00

234x156mm 978-0-230-22032-4

Strategic and Operational Marketing 2nd edition Jean-Jacques Lambin, Ordinary Professor, Universita Degli studi di Milano-Bicocca, Italy and Professor Emeritus, Universite Catholique de Louvain, Belgium Ruben Chumpitaz, Associate Professor, IESEG, University of Lille, France and Isabelle Schuiling, Associate Professor, Universite Catholique de Louvain, Belgium

Taking a market orientation approach, MarketDriven Management challenges the ‘functional’ role of marketing departments. The author enlarges the market definition to embrace all the key market players, and examines marketing strategy, demonstrating how strategic decisions can be implemented at the operational level. April 2007 Paperback

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516pp £39.99

246x189mm 978-1-4039-9852-1

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:27

BRANDING

City Branding

Personal Brands

Manage Your Life with Talent and Turn it into a Unique Experience

Theory and Cases Edited by Keith Dinnie, Associate Professor of Business, Temple University, Japan

The practice of city branding is being adopted by increasing numbers of city authorities around the world and it is having a direct impact on public and private sector practice. The author captures this emerging phenomenon in a way that blends a solid theoretical and conceptual underpinning together with relevant real life cases. Contents: Preface; K.Dinnie / Foreword; B.Baker / PART I: THEORY / Introduction to the Theory of City Branding; K.Dinnie / Branding the City as an Attractive Place to Live; A.Insch / City Branding and Inward Investment; A.C.Middleton / City Branding and the Tourist Gaze; G.Hospers / City Branding Partnerships; S.van Gelder / City Branding and Stakeholder Management; A.Stevens / Paradoxes of City Branding and Societal Changes; C.Ooi / City Branding through Food Culture – Insights from the Regional Branding Level; R.Tellstrom / City Branding and Sustainable Urbanism; J.Braiterman / Online City Branding; M.Florek / PART II: CASES / Introduction to the Practice of City Branding; K.Dinnie / The City Branding of Accra; A.Ebow Spio / The City Branding of Ahmedabad; S.Nair / Athens City Branding and the 2004 Olympic Games; M.Fola / The City Branding of Barcelona: A Success Story; J.C.Belloso / Chongqing’s City Branding – The Role of Graphic Design; F.Lau & A.Leung / Edinburgh City Branding; K.Wardrop / The Hague, International City of Peace and Justice; B.Hulleman & R.Govers / Kuala Lumpur City Branding; G.Musa & T.C.Melewar / Lisbon City Branding; J.Freire / The City Branding of Montevideo; P.Hartmann / New York City Branding; P.Bendel / Paris City Branding; J.Kapferer / Seoul City Branding; K.Y.Kyung / The City Branding of Hong Kong; T.Loo / Strategic Planning Director for China at Mediaedge:cia / Sydney City Branding; G.Parmenter / Tokyo’s City Brand; R.Kelts / Wollongong City Branding; G.Kerr November 2010 256pp 234x156mm 2 b/w photographs, 9 figures and 2 b/w tables Hardback £26.00 978-0-230-24185-5

Roberto Álvarez del Blanco, CEO, Marketlink & Partners, S.L Foreword by David A. Aaker,Professor University of California, Berkeley, USA

The personal brand, like commercial brands, can become a means of affirming identity, highlighting ability and establishing reputation. Successful, stand-out people build their personal brand and make it count in their professional and personal lives. This book shows how to build and manage your personal brand. Contents: Foreword; D.A.Aaker / Introduction / Acknowledgements / Brand Yourself, or be Branded Imagining Life, Identity and Relationships / Finding the Best Fit and the Best Relationships - Anthropology and Needs / First Steps - Talent, Mission and Courage / If it Works for Me… - Narcissism, Authenticity and Values / It’s the Difference, Stupid - Relevance, Energy and Differentiation / Dress for Success, Get on the Stage and Perform… - Reputation, Image and Positioning / Give Yourself that Personal Touch - Creativity, Aesthetics and Optimism / Give me a Lever Long Enough and I Shall Move the World - Leadership, Influence and Power / Reach for the Stars… - Architecture and Good Governance for Your Personal Brand / Design and Live Your Personal Brand with Passion - Setting an Agenda for Your Action Plan October 2010 34 figures Hardback

304pp

234x156mm

£26.00

978-0-230-25263-9

International Place Branding Yearbook 2010 Place Branding in the New Age of Innovation Frank Go, Professor, Rotterdam School of Management, The Netherlands and Robert Govers, Adjunct Associate Professor, holding the Visit Flanders Chair in Tourism Management of the Consortium University of Leuven, Belgium, where he was also Project Manager, Flemish Centre for Tourism Policy Studies

‘The International Place Branding Yearbook 2010 examines the case for applying brand and marketing strategies and tactics to the economic, social, political and cultural development of places such as communities, villages, towns, cities, regions, countries, academic institutions and other locations to help them compete in the global, national and local markets. Contents: Introduction and Organization; F.Go & R.Govers / PART 1: SECTION OF CHAPTERS ON MULTIDISCIPLINARY PERSPECTIVES / An Organizational Perspective on Space and Place Branding; S.Clegg & M.Kornberger / A Political Perspective on Place Branding; S.Anholt / Place Marketing as Politics: The Limits of Neoliberalism; A.Eisenschitz / Knowledge Theory Perspective on Place Branding; D.Snowden / Country Images: Why they Influence Consumers; P.Verlegh / PART 2: SECTION OF CHAPTERS ON INDIVIDUAL PLACE CASE STUDIES / Case A: The Role of Nokia in Branding Finland: Companies as Vectors of Nation Branding; U.Hakala, A.Lemmetyinen & J.Gnoth / Case B: Branding Nonmetropolitan Illinois; A.Athiyaman & C.Merrett / Case C: Creating Desert Islands: Abu Dhabi; G.Reitsma & S.E.Little / Case D: In the Shadow of Bangalore - Place Branding and Identity for Chennai; S.E.Little / Case F: Public Private Partnership to Foster Science, Higher Education and Innovation: The Case of Switzerland with Swissnex Boston; M.Fetscherin & P.Marmier / PART 3: SECTION OF CHAPTERS ON ‘FUTURE EVOLUTION OF PLACE BRANDING’ / Social Media and Immersive Worlds: Why International Place Branding Doesn’t get Weekends Off; J.Fouts / E-Branding of Places; R.Govers & F.Go / News Coverage of Foreign Place Brands: Implication for Communication; R.Schatz & C.Kolmer / Place Branding and Intellectual Property; A.Russo & G.Segre / Website Analysis: Brand Africa; J.van Wijk, F.Go & R.Govers / Orchestrating the Innovation Process of Place Branding; M.Halemane & F.Janszen October 2010 256pp 234x156mm 10 b/w tables, 24 figures and 5 b/w illustrations Hardback £30.00 978-0-230-27954-4

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BRANDING

The Economy of Brands Jan Lindemann, Brand Management Consultant

In many businesses brands account for the majority of shareholder value. It is crucial to understand how the economy of brands works and can be exploited to create sustainable value. The purpose of this book is to develop and enhance the understanding of the brand as an economic asset, to make better business and investment decisions. Contents: Introduction / What is a Brand? / The Value of Brands / Assessing the Value of Brands / Brands on the Balance Sheet / Brand Securitisation / Brand Value in Mergers & Acquisitions / Brand Licensing / The Brand Value Chain / Return on Brand Investment (ROBI) / Brands and The Stock Market / Managing Brand Value / Conclusion / Bibliography May 2010 Hardback

200pp £26.00

234x156mm 978-0-230-23250-1

ebook available from: Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

Integrated Brand Marketing and Measuring Returns

Places

The Global Brand

Identity, Image and Reputation

How to Create and Develop Lasting Brand Value in the World Market

Simon Anholt, Parliamentarian, the European Cultural Parliament

Place branding is happening. A new field of practice and study is in existence and whatever we choose to call it there can no longer be any doubt that it is with us. This collection of intuitive and well-reserached articles examines how places and regions see themselves, and how they reflect this in their branding.

July 2010 Hardback

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200pp £60.00

216x138mm 978-0-230-57734-3

‘In this direct and detailed book, branding expert Hollis examines how successful enterprises balance the challenges of expanding globally while creating effective local appeal... marketing pros are sure to find it insightful, informative and a tremendous resource.’ - Publisher’s Weekly

Contents: Introduction / Some Important Distinctions in Place Branding / Nation Brand as Context and Reputation / Is Place Branding a Capitalist Tool? / Why Brand? Some Practical Considerations for Nation Branding / When Place Images Change / Public Diplomacy and Place Branding: Where’s the Link? / ‘Brand Europe’ – Where Next? / Public Sector, Private Sector / Place Branding: Is it marketing, or isn’t it? / More on Brands. / ‘Nation Branding’ in Asia / Place Branding: Cause or Effect? / Should Place Brands be Simple?

March 2010 Paperback

November 2009 184pp 3 b/w tables and 1 figures £27.00 Hardback

ebook available from: Waterstone’s, Ebrary, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

234x156mm 978-0-230-23977-7

Nigel Hollis draws on his experience at Millward Brown to present a simple formula for determining brand strength to illustrate the market value and performance of brands. Hollis emphasizes human nature as a set of constant core values that all brands should appeal to, and analyzes the future of brand-building as a profitable investment. 272pp £11.99

246x189mm 978-0-230-62056-8

ebook available from: Waterstone’s, Ebrary, Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

How to Brand Nations, Cities and Destinations

Edited by Philip J. Kitchen, Professor of Strategic Marketing, University of Hull, Business School, UK

A successful marketing manager needs to be able to use different media channels to reach specific audiences, and know through campaign research and evaluation, how the component parts of integrated brand marketing are working. This book explores this criteria.

Nigel Hollis, Chief Global Analyst at Millward Brown

Competitive Identity The New Brand Management for Nations, Cities and Regions Simon Anholt, Parliamentarian, the European Cultural Parliament November 2006 160pp Hardback £31.00

234x156mm 978-0-230-50028-0

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A Planning Book for Place Branding Teemu Moilanen, Chairman of the Board and Principal Lecturer of the first and largest Master level programme of Hospitality Management in Finland, HAAGA-HELIA University of Applied Sciences, Finland and Seppo Rainsto, Chairmanm, Meritleader Int December 2008 216pp Hardback £28.00

234x156mm 978-0-230-22092-8

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24/09/2010 11:27

BRANDING

Building Brand Authenticity 7 Habits of Iconic Brands

Building Brand Value the Playboy Way

Michael B. Beverland, Professor, School of Management, University of Bath, UK

'There are only a few people on the planet that can combine the academic knowledge and practical insights of Mike Beverland. His book offers invaluable insights on branding and should be a must-buy for those in the know. In fact it will almost certainly become the authentic guide to brand authenticity.' - Mark Ritson, Associate Professor, Melbourne Business School, Australia The projection of authenticity is one of the key pillars of marketing. Research reveals that consumers seek authenticity through the brands they choose. Based on extensive research with consumers and brand managers this book offers seven guiding principles for building brand authenticity. October 2009 240pp 1 b/w table and 3 figures Hardback £27.00

Susan Gunelius, President and CEO, KeySplash Creative, Inc.,

Susan Gunelius uncovers how a brand about sex survived and thrived despite attacks from every direction, in an increasingly competitive market and jaded consumers. It’s the story of brand building, brand value, brand longevity and the ultimate brand champion. September 2009 208pp 2 figures Hardback £27.00

234x156mm 978-0-230-57789-3

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s, Palgrave Connect Business & Management Collections

234x156mm 978-0-230-58031-2

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Place Branding Glocal, Virtual and Physical Identities, Constructed, Imagined and Experienced Robert Govers, Adjunct Associate Professor, Visiting Flanders Chair in Tourism Management of the Consortium, University of Leuven, Belgium and Frank Go, Professor, Rotterdam School of Management, The Netherlands

The topic of place branding is moving from infancy to adolescence. Many cities, and nations have already established their place brand and this well documented book brings the fundamentals of place branding together in an academic format but is at the same time useful for practice. July 2009 344pp 234x156mm 12 b/w photographs, 25 b/w tables and 25 figures Hardback £29.00 978-0-230-23073-6

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s, Palgrave Connect Business & Management Collections

Good for Business The Rise of the Conscious Corporation Andrew Benett, CEO of Euro RSCG NY and Global Chief Strategy Officer of Communications firm Euro RSCG Worldwide, Ann O’Reilly, Content Director of Euro RSCG’s Knowledge Exchange, Greg Welch, Global Practice Leader, Spencer Stuart and Cavas Gobhai, former CEO of Synectics, Inc. and a leading business consultant

In this timely book, two top branding experts team up with a highly regarded specialist in corporate culture and a leading global search consultant to illustrate just how the most dynamic and promising companies of today are charting a new path for the corporate brand of tomorrow. October 2009 Hardback

256pp £20.99

234x156mm 978-0-230-61687-5

Luxury Fashion Branding Trends, Tactics, Techniques Uché Okonkwo, Director & Co-Founder, Luxe E.t.c

‘Insightful and thought-provoking - this is an indispensable guide to those looking to understand the modern luxury industry.’ - Mark Dunhill, CEO, Fabergé May 2007 352pp Hardback £31.00

234x156mm 978-0-230-52167-4

ebook available from: Waterstone’s, Palgrave Connect Business & Management Collections, Ebook Library, Dawson ERA, ebooks.com, Myilibrary, NetLibrary

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

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RETAILING • INTERNATIONAL BUSINESS

Zara and her Sisters

Retailing

The Story of the World’s Largest Clothing Retailer

Luxury Online

Enrique Badía, Business Writer

Styles, Systems, Strategies

Zara is the best known Spanish brand at an international level, and is listed among the hundred most valuable companies in the world. This insightful book reveals the secrets behind Zara’s success and examines the steps that its creator, Amancio Ortega, took to make Zara the global market leader in fashion.

Uché Okonkwo, Director & Co-Founder, Luxe E.t.c

‘If you are involved in the luxury business, you need this book.’ Nathalie Rykiel, CEO, Sonia Rykiel This book focuses on the analysis of the online strategy and development of the luxury industry, tracing the evolution of the Internet from a means of communication to a trade and distribution channel. The author provides a comprehensive evaluation and a critical assessment of the tactics required for the management of luxury brands online. February 2010 384pp 221 colour photographs Hardback £32.00

Mastering Fashion Buying and Merchandising Management Tim Jackson, Principal Lecturer in Marketing & David Shaw, Senior Lecturer in Marketing and Retailing, both at London College of Fashion, UK

Benefits, Costs and Risks Edited by Craig Standing, Professor of Strategic Information Management, Edith Cowan University, Australia

This book examines the developments in electronic markets in relation to three key areas: online retailing, electronic collaboration and electronic marketplaces. Each chapter is authored by leaders in their field providing cutting edge perspectives on how to take advantage of electronic markets. 216x138mm 978-0-230-22922-8

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

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978-0-230-22991-4

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s

978-0-230-55536-5

Electronic Markets

234x156mm

ebook available from: NetLibrary, Dawson ERA, Ebrary, ebooks.com, Myilibrary, Waterstone’s, Ebook Library

October 2009 232pp 15 figures and 35 b/w tables Hardback £63.00

July 2009 312pp 17 colour photographs Hardback £27.00

The first academic textbook covering European retail fashion buying and merchandising. It provides a unique insight into best practice across the fashion industry. Covering design, marketing, sourcing, negotiation, range planning, supply chain and stock management, it clearly integrates current operational practice with theory. This, combined with a thorough explanation of careers, makes it a key text as it provides an important reference source for existing practitioners, as well as being vital for students, new entrants and those seeking a career change into buying and merchandising. November 2000 224pp Paperback £18.99

234x156mm 978-0-333-80165-9

International Business

International Business Challenges in a Changing World Janet Morrison, formerly Senior Lecturer and Programme Leader for Undergraduate International Business Degrees, University of Sunderland Business School, UK

‘[This] text will serve as a superb core textbook for undergraduates or as the perfect primer at post-graduate level. The well-placed country focus boxes, case studies and supplemental materials are crafted for developing further critical understanding at a variety of levels. This is a beautifully written, comprehensive expedition into the complex subject of international business.’ - Jennifer Lane Lee, University of Liverpool, UK 'International business is a complex field and hard to grasp. This book gives an excellent overview and is a ‘must-read’ for every student in the subject.’ - Henk W. Volberda, Rotterdam School of Management, The Netherlands Contents: PART I: THE INTERNATIONAL DIMENSION AND THE ORGANIZATION / Introduction: The Business Enterprise in the International Environment / Perspectives on Globalization / PART II: THE ENVIRONMENT OF INTERNATIONAL BUSINESS / The Economic Environment / The Cultural Environment / The Political and Legal Environment / PART III: COMPETING IN THE GLOBAL MARKETPLACE / International and Regional Trade / Organizational and Strategic Change / Marketing / PART IV: MANAGING IN THE GLOBAL ENVIRONMENT / HRM / Supply Chains / Finance and Accounting / Innovation / PART V: GLOBAL ISSUES AND INTERNATIONAL BUSINESS / Ecological Challenges for Business and Society / Corporate Social Responsibility / Global Governance November 2008 680pp diagrams and illustrations Paperback £41.99

276x216mm 978-1-4039-4563-1

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:27

INTERNATIONAL BUSINESS

The Global Business Environment Meeting the Challenges 3rd edition Janet Morrison, formerly Senior Lecturer and Programme Leader for Undergraduate International Business Degrees, University of Sunderland Business School, UK ‘Morrison’s text grows from strength to strength. The text will be ideal for students at an undergraduate level, as well as postgraduate courses such as MBA programmes.’ - Alfred Oehlers, Auckland University of Technology, New Zealand Offering students an accessible and engaging introduction to the business environment, Janet Morrison’s highly successful textbook explores the economic, political, social, legal, cultural and technological dimensions that affect businesses. Providing a truly international perspective and packed with excellent author-written case studies, contemporary issues are explored and students are challenged to think critically about the global issues that affect the business environment. New to this edition: • Every chapter has been thoroughly revised and updated, and six brand new chapters have been added • Extended coverage of emerging economies, globalization and the global financial crisis throughout • More coverage of China and India throughout • New long and short international cases in every chapter • Improved companion website with additional cases, exercises and ‘Meet the CEO’ videos Contents: PART 1: THE BUSINESS IN THE GLOBAL ENVIRONMENT / Introduction to the Business Enterprise / Globalisation and the Business Environment / PART 2: ECONOMIES AND MARKETS / National Economies in the Global Environment / International Trade and Global Competition / Strategies for Globalisation / PART 3: SOCIETIES IN THE INTERNATIONAL ENVIRONMENT / Cultural and Social Environments / Political Environments / Legal Environments / PART 4: GLOBAL ISSUES AND BUSINESS / Financial Markets / Technology and Innovation / Ecology and Climate Change / Ethics and Corporate Social Responsibility / Conclusions: Globalisation Revisited / Glossary / References / Index

May 2011 Paperback

532pp £37.99

246x189mm 978-0-230-21025-7

Global Action Networks Creating Our Future Together Steve Waddell, Principal, Networking Action

The world’s governments are overwhelmed with climate change, war and unrest, the global financial crisis and poverty but there is a promising invention in Global Action Networks (GANs). GANs mobilize resources, bridge divides and promote the longterm deep change and innovation work that is needed to address the global challenges. Contents: Networking Innovation for the 21st Century / What the Networks Do / A Network Development Process / Seeing the Whole / Mastering Change / Formalizing the Connections / Growing the Competencies Required for Success / Key Factors in Success and Failure / Networks and the Future of Global Governance / Bibliography December 2010 256pp 29 figures and 23 tables Hardback £26.00

234x156mm 978-0-230-28548-4

Bocconi on Management

Latin American Business Cultures Edited by Robert Crane, Professor, Department of Social and Economic Sciences Paris Tech and Catholic University of Paris, France and Carlos Rizowy, Consultant, Strategic Global Vision Inc.

How often has an American or European businessman been astonished to have his Mexican or Brazilian counterpart break off discussions without explanation and refuse to return his calls? This book helps non-Latin American businessmen or MBA students address the region. If you want to study or work in Latin America this is a must read. Contents: Introduction; R.Crane & C.Rizowy / Regional Organizations, Trade Blocs and Inter-State Conflicts in Latin America: History And Evolution; A.Mitre / Argentina; R.B.Fernández & K.Fernández / Brazil; L.A.Machado, J.M.Rodríguez Ramos, O.Nogami & M.V.Freitas / Chile; H.F.Errázuriz / Costa Rica; R.Monge González & L.Torrentes García / Dominican Republic; R.B.Saladín / Ecuador; L.Valencia Rodríguez / Mexico; M.Delgado & B.J.Calder / Panama; N.A.Barletta / Uruguay; C.Steneri, S.Sosa & I.De Posadas / Spain: Influence, Inspiration, the Roots of Latin America’s Development Process; A.Eguiron Vidarte December 2010 288pp 216x138mm 22 figures, 10 tables and 10 graphs Hardback £60.00 978-0-230-58081-7

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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INTERNATIONAL BUSINESS

Perspectives on Rules of Origin Analytical and Policy Insights from the Indian Experience Ram Upendra Das, Research and Information System for Developing Countries (RIS) and Rajan Sudesh Ratna, Director, Department of Commerce, Government of India

‘This is the first book of its kind…There aren’t any books on ROO issues in developing countries that provide such an objective view with an appropriate mix of theory, empirics and policy.’ - Rahul Sen, AUT Business School, New Zealand Rules of origin have emerged as one of the most controversial issues in any trade negotiations. This book analyzes the economics of rules of origin in regional trade agreements. It critically evaluates the empirical aspects, providing fresh perspectives on complex policy-negotiations and rules of origin implementation. Contents: Foreword / Acknowledgement / Conceptual Basis for Rules of Origin / Merits and Demerits of Rules of Origin / Rules of Origin as Practiced in Different RTAs / Rules of Origin in India’s RTAs / Trade in Services / Policy Issues / Conclusion November 2010 256pp 216x138mm 24 b/w tables, 7 figures and 21 charts Hardback £65.00 978-0-230-21729-4

Offshoring and Working Conditions in Remote Work Edited by Jon C. Messenger, Senior Research Officer and Naj Ghosheh, Research Officer, both at International Labour Office

An historical context of the development of global outsourcing with case study analysis in four countries where the industry is large or growing. It provides policy advice from employers to policy makers on how the growth of good quality jobs can be ensured as this industry grows and matures around the world. Contents: Introduction / Remote Work from the Perspective of Developed Economies: A Multi-Country Synthesis / Employee Dilemmas in the Indian ITES-BPO Sector / Offshored Work in Philippine BPOs / Remote Work in Brazil / Remote Work and Global Sourcing in Argentina / A Comparative Analysis of the Business Environment, Job Quality, and Work Organization in Offshored Business Services / Conclusion: Implications for Government Policies and Company Practices June 2010 304pp 216x138mm 67 b/w tables, 12 charts and 3 tables Hardback £67.50 978-0-230-24886-1

Rice Wine with the Minister Distilled Wisdom to Manage, Lead and Succeed on the Global Stage Andrew Kakabadse, Professor of International Management Development, Cranfield School of Management, Cranfield University, UK and Nada Kakabadse, Professor of Management and Business Research, Northampton Business School, UK

‘Rice Wine is a heady brew of global leadership skills and capabilities and a fascinating read for those with worldly leadership responsibilities.’ Dr James McCalman- CEO, Windsor Leadership Trust, London, UK ‘Global leaders need local cultural awareness. Rice Wine with the Minister will help!’ - Frank Brown, Dean, INSEAD, Paris, Singapore, Abu Dhabi ‘Few business commentators have such a sophisticated understanding of the demands of global leadership as Andrew and Nada Kakabadse. It is always worth listening to what they have to say.’ - Stefan Stern, Management Writer, Financial Times, UK April 2010 5 figures Hardback

256pp

234x156mm

£26.00

978-0-230-23295-2

The Paradoxes of Globalisation Edited by Eric Milliot, Associate Professor of Management Science, University of Poitiers, France and Nadine Tournois, Professor of Management Science, University of Nice Sophia-Antipolis, France

World economy globalisation is driven by multiple interactive forces. They give rise to a number of paradoxes that impact the functional and developmental characteristics of firms. This book offers for the first time an in-depth study of the logical contradictions that stream from economic integration on the supranational level. November 2010 288pp 12 b/w tables and 18 figures Hardback £65.00

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216x138mm

Follow Palgrave Macmillan on Facebook®. Become a ‘fan’ of our Facebook® page to get the latest news, reviews and event invites. www.facebook.com/PalgraveMacmillan

978-0-230-27868-4

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:27

INTERNATIONAL BUSINESS

Franchising Globally Innovation, Learning and Imitation

Resources, Efficiency and Globalization

Ilan Alon, George D. and Harriet W. Cornell Chair of International Business, Director, The China Center at Rollins College, Rollins College, USA

Franchising Globally is the first of its kind to examine franchising from an entrepreneurial and an international perspective. The book includes theoretical discussions and practical examples of international franchising as well as micro and macro studies of franchising environments in different parts of the world. March 2010 Hardback

272pp £68.00

216x138mm 978-0-230-23828-2

Global Political Economy Evolution and Dynamics 3rd edition Robert O’Brien, LIUNA/ Mancinelli Professor in Global Labour Issues and Chair of the Political Science Department, McMaster University, Canada and Marc Williams, Professor of International Relations, University of New South Wales, Australia

‘The third edition of this unusually wideranging and historically informed introduction to the field of International Political Economy is better than ever, with expanded treatment of theoretical perspectives and a thorough updating of contemporary developments.’ - Benjamin Jerry Cohen, University of California, USA March 2010 Hardback Paperback

544pp £70.00 £25.99

234x156mm 978-0-230-24120-6 978-0-230-24121-3

The New Role of Regional Management Bjorn Ambos, Professor of International Management, and Bodo B. Schlegelmilch, Professor of International Marketing and Management, both at Vienna University Institute for International Marketing and Management, Austria

Edited by Pavlos Dimitratos, Lecturer, Athens University of Economics and Business, Greece and Marian V. Jones, Professor of Internationalization and Entrepreneurship, University of Glasgow, UK

International business for the modern firm has to compromise the need to use limited resources and achieve efficiency in the global marketplace. This book examines these issues from the viewpoint of the internationalized SME, the big multinational and the local subsidiary drawing on research conducted in different countries. February 2010 Hardback

360pp £63.00

234x156mm 978-0-230-23653-0

Academy of International Business Series UK and Ireland

Managing Economies, Trade and International Business Edited by Aidan O’Connor, Professor of Strategy and International Business, ESCEM School of Business and Management, France

A multidisciplinary and transversal study of issues for governments, regulatory authorities and international business. Written for academics and professionals alike it explores the main themes of economic growth and sustainable development; trade, law and regulation, and competitive and managerial issues for international firms. December 2009 424pp Hardback £63.00

216x138mm 978-0-230-20256-6

ebook available from: Palgrave Connect Business & Management Collections

Regional management has taken on a new role and is becoming more important. This book explores the challenges of European, US and Asian companies. It outlinines how regional headquarters can develop into Dynamic Competence Relay centers to master these challenges. December 2009 320pp Hardback £57.00

216x138mm 978-0-230-53875-7

ebook available from: Palgrave Connect Business & Management Collections

Foreign Direct Investment, China and the World Economy Peter J. Buckley, Professor of International Business and Director, Centre for International Business, University of Leeds, UK; Visiting Professor, Department of Economics, University of Reading, UK

November 2009 448pp Hardback £57.00

An in depth study of the international business relationships of China covering both inward and outward foreign direct investment, its impact and related theoretical and policy issues. 216x138mm 978-0-230-51598-7

ebook available from: Palgrave Connect Business & Management Collections

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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INTERNATIONAL BUSINESS

International and Cross-Cultural Management Studies

The Gene Revolution and Global Food Security

The Multinational Enterprise Revisited

A Postcolonial Reading

Biotechnology Innovation in Latecomers

The Essential Buckley and Casson

Gavin Jack, Professor of Management, Graduate School of Management, La Trobe University, Australia and Robert Westwood, Professor of Organization Studies, School of Management and Centre for Management and Organization Studies, University of Technology Sydney, Australia

Drawing on postcolonial theory this text offers a critique of international management. It argues that such disciplines are Western discourses and exhibit historical and current resonances with the vicissitudes of the so called ‘colonial project’. The book explores alternative approaches to the question of the ‘other’ in late global capitalism. November 2009 384pp Hardback £57.00

216x138mm 978-1-4039-4617-1

ebook available from: Palgrave Connect Business & Management Collections

States Versus Markets The Emergence of a Global Economy 3rd edition Herman M. Schwartz, Professor of Politics, University of Virginia, USA

‘States Versus Markets has long been essential reading...the third edition is yet better and richer than earlier excellence. It is not only an impressive work of scholarship but also a pleasure to read, culminating in a dramatic account of financial crisis and the future of the global political economy.’ - Geoffrey R.D. Underhill, University of Amsterdam, The Netherlands November 2009 360pp Hardback £70.00 Paperback £26.99

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234x156mm 978-0-230-52133-9 978-0-230-52128-5

Banji Oyelaran-Oyeyinka, Director, Monitoring and Research Division, UN-HABITAT and Padmashree Gehl Sampath, Research Fellow, United Nations UniversityMERIT

Peter J. Buckley, Professor of International Business, University of Leeds, UK and Mark Casson, Professor of Economics, University of Reading,UK

The key writings by the authors on the future of the multinational enterprise published over the last thirty years. It contains seminal pieces with a new introduction and conclusion to tie these pieces together in a comprehensive overview of the theory of the multinational enterprise.

Using the concept of innovation capacity, this book, using recent field data from countries in Asia and Africa, competently demonstrates how biotechnology can contribute to sustainable economic development. The approach articulates the imperative for developing countries to build up specific capabilities backed up by policies and institutions.

November 2009 328pp 21 figures and 21 b/w tables Hardback £57.00

November 2009 256pp 216x138mm 47 b/w tables and 22 b/w line drawings Hardback £63.00 978-0-230-22882-5

ebook available from: Palgrave Connect Business & Management Collections

216x138mm 978-0-230-51599-4

ebook available from: Palgrave Connect Business & Management Collections

The Strategic Development of Multinationals Subsidiaries and Innovation Marina Papanastassiou, Department of International Economics and Management, Copenhagen Business School, Denmark and Robert Pearce, Professor, Economics, Henley Business School, University of Reading, UK

Globalization is a 'buzz-word' for the twenty-first century, but this volume argues that it is not possible to understand the current global economy without understanding the multinational. October 2009 Hardback

264pp £57.00

216x138mm 978-0-230-55133-6

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

Business Power and Conflict in International Environmental Politics Robert Falkner, Senior Lecturer, Department of International Relations, London School of Economics and Political Science, UK

‘Robert Falkner’s excellent book addresses a vitally important topic on which the literature is relatively under-developed. His approach is radically different and directly engages existing explanations of the role of business in global environmental politics. This will certainly mean its appearance on reading lists!’ - John Vogler, Professor of International relations, Keele University, UK October 2009 Paperback

256 pp £20.99

216x138mm 978-0-230-23930-2

ebook available from: Palgrave Connect Political & International Studies Collections

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:28

INTERNATIONAL BUSINESS • ASIAN BUSINESS

21st-Century Japanese Management New Systems, Lasting Values James C. Abegglen, Chairman, Asia Advisory Service K. K., Japan

‘Abegglen’s work is a refreshing and authoritative analysis of Japan’s competitive potential in the new century.’ - Richard Donkin, World Business ‘...the book is a highly accessible and readable account of Japanese management.’ - Mari Sako, British Journal of Industrial Relations, March 2008 March 2006 Hardback

208pp £72.00

216x138mm 978-1-4039-9876-7

ebook available from: Myilibrary, NetLibrary, ebooks. com, Ebook Library, Ebrary, Dawson ERA, Palgrave Connect Business & Management Collections

Globalization A Critical Introduction 2nd edition

‘...required reading for anyone interested in the various dimensions of contemporary globalization. Scholte has succeeded in writing a book that is, in fact, much more than an ‘introduction’.’ - Wil Hout, Development and Change August 2005 Paperback

520pp £25.99

The New Silk Road

234x156mm 978-0-333-97702-6

The New Business Leadership Model

How a Rising Arab World is Turning Away from the West and Rediscovering China Revised and Updated edition Ben Simpfendorfer, Asia and Middle East Strategist, The Royal Bank of Scotland in Hong Kong

The rise of the Arab world and China are part of the same story, once trading partners via the Silk Road. This is a fully revised and updated account of how China is spurring growth in the Arab world, taking into account new developments that have taken place since the first edition Contents: Revised Introduction and Preface / The New Silk Road: The Arab World Rediscovers China / Chinese Petrodollars and the Competition for Oil / The Arab Wealth Funds and the Rise of an ‘Islamic Corridor’ / Syria Learns From China while the Chinese ‘Go Global’ / Arabic and the Language of Globalization / Young Women and the Future of the Arab World / The New Public Relations War: ‘Al Jazeera’ in China / Implications for the West: A New Center of Gravity March 2011 Paperback

Jan Aart Scholte, Professor of Politics and International Studies and Co-Director, Centre for the Study of Globalization and Regionalization, University of Warwick, UK

China’s Management Revolution

Asian Business

224pp £15.99

234x156mm 978-0-230-28485-2

The New Silk Road

Charles-Edouard Bouée, Roland Berger Strategy Consultants GmbH

As one of the world’s largest economies China is facing many unique management challenges in the wake of the financial crisis. The future presents many opportunities for growth and commerce but new management skills must be developed to cope with these issues. Contents: Preface / Introduction / PART I: THE AMERICAN EXPERIMENT (1978-2008) / The Road From Isolation / The Turning Point / PART II: THREE PILLARS / The Origins Of Chinese Management / The Cultural Heritage / Change And Continuity (Government) / The Spirit Of Enterprise / China Inc. / Strangers In A Strange Land / No Business Without China December 2010 200pp 10 b/w photographs Hardback £26.00

Meeting New Challenges 3rd edition Philippe Lasserre, Emeritus Professor of Strategy and Asian Business and Hellmut Schutte, Senior Affiliate Professor of International Management and Dean of Asia Campus, both at INSEAD, Singapore

Ben Simpfendorfer, Asia and Middle East Strategist, The Royal Bank of Scotland in Hong Kong 208pp £28.00

234x156mm 978-0-230-58026-8

ebook available from: NetLibrary, Myilibrary, ebooks. com, Dawson ERA, Ebook Library, Ebrary, Palgrave Connect Business & Management Collections, Waterstone’s

978-0-230-28545-3

Strategies for Asia Pacific

How a Rising Arab World is Turning Away from the West and Rediscovering China

April 2009 Hardback

234x156mm

Review of the 2nd edition: ‘...this is an excellent onevolume survey of the commerce and business practices in the Far East.’ - The European September 2005 352pp figures and tables Paperback £35.00

234x156mm 978-1-4039-1695-2

ebook available from: Myilibrary, Dawson ERA

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ASIAN BUSINESS

Japanese Consumer Dynamics Edited by Parissa Haghirian, Associate Professor of International Management, Sophia University, Japan

Today Japan is still the second largest and most important consumer market in the world. This book discusses the development of Japanese consumerism, particularities of Japanese consumer behaviour and consumer rights, new consumer groups and emerging trends in the Japanese market. Contents: PART I: JAPANESE CONSUMERISM / Japanese Consumerism - Introduction / Historical Development of Japanese Consumerism / Particularities of Japanese Consumer Behaviour / Japanese Consumers Rights and Protection / Ethnocentrism of the Japanese Consumer / PART II: JAPAN’S NEW CONSUMER GROUPS / The New Rich / The Silver Market / Working Women / Young Japanese Men / The Single Market / Foreigners in Japan, Kid’s Marketing, Otaku / PART III: JAPANESE CONSUMER TRENDS / Beyond Sushi; The Japanese Food Market / Are the Japanese Eco-Consumers? / Mobile Consumption and Social Networks December 2010 224pp 23 figures and 7 b/w tables Hardback £65.00

216x138mm 978-0-230-24286-9

The Transformation of Japanese Employment Relations

Asian Business & Management Theory, Practice and Perspectives Edited by Harukiyo Hasegawa, Professor, Doshisha University, Japan and Carlos Noronha, Assistant Professor, University of Macau, Japan

Theoretically informed, user friendly: a major contribution to the literature and a core text for teaching management and business in Asia.' Professor Glenn D. Hook, Director, Graduate School of East Asian Studies, University of Sheffield, UK Asian Business & Management is divided into two parts, one dealing with major contextual and theoretical issues of business and management, and the other with fresh and topical analysis regarding recent changes in management in the major Asian nations. The book brings together work from leading authorities and a unique focus on CSR. April 2009 Paperback

432pp £33.99

246x189mm 978-0-230-54506-9

Reform without Labor Jun Imai, Assistant Professor, Centre for the Study of Social Stratification and Inequality, Tohoku University, Japan

An evaluation of the impacts of deregulatory reforms on employment relations in Japan especially focusing on core white collar workers. Concentrating on, changes in three aspects of employment relations: contracts, employee mobility and worker effort; it examines the process of social negotiation and its results. Contents: Introduction / Conceptual Framework in Employment Relations / Employment Relations in Post-war Japan / Activating the External Labour Market: The Establishment and Expansion of New Employment Forms / Shifting the Effort Bargain: The Discretionary Work System and the Introduction of Results-orientated Management / The Introduction of Reasults-orientation at COMPUJ / Conclusion: The Consequences of Reform without Labour Change December 2010 288pp 31 b/w tables and 42 figures Hardback £60.00

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Doing Business With China Avoiding the Pitfalls Stewart Hamilton, Professor of Accounting and Finance and Jinxuan Zhang, Research Associate, both at IMD, Switzerland

This book is about understanding the differences and risks, ownership, culture and management practices when investing, managing or working with Chinese companies. It explores the progression of overseas listing of Chinese companies and the reasons behind the attitude shifts towards overseas Chinese stocks. November 2010 220pp Hardback £26.00

Innovation Policy and the Limits of Laissez-faire Hong Kong’s Policy in Comparative Perspective Edited by Douglas B. Fuller, Lecturer, King’s College London, UK

Hong Kong’s laissez-faire tradition has crippled attempts to transform it into a more knowledgeintensive economy and this is a lesson with wide applicability. Many emerging economies face innovation bottlenecks, but even some more advanced economies face similar constraints and may benefit from the lessons of its negative example. Contents: University-industry Collaboration and Technology Transfer in Hong Kong and Knowledgebased Economic Growth; D.C.Mowery / Enhancing HKSAR’s Innovation System: Is there a Role for Public Policy? P.Kam Wong / Human Resources: Hong Kong’s Challenges and Opportunities; D.M.Hart & F.Tian / Workforce Development in Hong Kong; V.Wadhwa / On Reform of Hong Kong’s Public Research Funding System; Chintay Shih and Shin-Horng Chen / Hong Kong’s Venture Capital System and the Commercialization of New Technology; K.Au & S.White / Hong Kong and the Pearl River Delta: Science and Technology Cooperation; A.Segal / Manufacturing for a Post-Manufacturing City; E.Thun / Biotechnology in Hong Kong: Prospects and Challenges; J.Wong / Government Neglect and the Decline of Hong Kong’s Integrated Circuit Design Industry; D.B.Fuller / Hong Kong’s New Creative Industries: The Example of the Video Games Sector; F.T.Tschang / Environmental Technology: Hong Kong’s Innovation System; A.Sunami October 2010 288pp 24 figures and 41 b/w tables Hardback £65.00

216x138mm 978-0-230-27336-8

234x156mm 978-0-230-22265-6

216x138mm 978-0-230-20908-4

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:28

ASIAN BUSINESS

China’s Highway of Information and Communication Technology Jiang Yu, Research Professor, Institute of Policy and Management and Richard Li-Hua, Directorate, Business Strategy, Global Higher Education Consulting (GHEC)

Based on first-hand information obtained from Chinese and Foreign enterprises and institutions in the Chinese ICT industry, this book presents a comprehensive analysis of the evolution of Chinese ICT industrial sector. It especially analyzes the strengths, weaknesses, and threats facing both the Chinese enterprise and western multinationals. December 2009 224pp 8 b/w tables and 8 figures Hardback £58.00

216x138mm

Innovation and Change in Japanese Management Edited by Parissa Haghirian, Associate Professor of International Management, Sophia University, Japan

Innovation and Change in Japanese Management shows which transformation processes and changes can be observed in Japanese companies in reaction to the economic challenges of the past decade. The book presents new research results and investigates the variety of changes that Japanese corporations and managers have experienced in recent years. November 2009 272pp 17 b/w tables and 12 figures Hardback £63.00

978-0-230-21667-9

978-0-230-55375-0

ebook available from: Palgrave Connect Business & Management Collections

Can Japan Compete? Michael E. Porter, Bishop William Lawrence University Professor, Harvard Business School, USA, Hirotaka Takeuchi, Dean, Graduate School of International Corporate Strategy, Hitosubashi University, Japan and Mariko Sakakibara, Assistant Professor, John E. Anderson Graduate School of Management, University of California, USA

China Counting How the West Was Lost Alex Mackinnon and Barnaby Powell, both Independent BUsiness Consultants

A political and managerial brief on Chinese global power, this book puts into a modern context the Chinese opportunities created by the West’s chaotic and destructive capitalism. It examines China’s attitudes towards the West, its capacity for strategic change and its plans for expanding its global influence. November 2009 240pp 1 figure and 2 b/w tables Hardback £27.00

216x138mm

234x156mm 978-0-230-23403-1

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s, Palgrave Connect Business & Management Collections

China Rules Globalization and Political Transformation Edited by Ilan Alon, EGeorge D. and Harriet W. Cornell Chair of International Business, Director, The China Center at Rollins College, Rollins College, USA, Julian Chang, Executive Director, Asia Programs, Harvard University, USa, Marc Fetscherin, Assistant Professor, Rollins College, USA, Christoph Lattemann, Professor for Corporate Governance and eCommerce, Potsdam University, Germany and John R. McIntyre, Professor of International Business, Georgia Institute of Technology, USA

'As part of a serious and valuable effort to explore ‘China going global,’ this timely book collects rich information and enlightening analyses on China’s epic entry into the global market and the profound impact of that process on the world and on China itself. The many authors from around the world gathered here offer a great deal about the internationalization of Chinese enterprises and business practices as well as the emerging Chinese rules and activities that the world is increasingly reckoning with.' - Fei-Ling Wang, Professor of International Affairs, Georgia Institute of Technology, USA August 2009 336pp tables, figures and graphs £63.00 Hardback

216x138mm 978-0-230-57625-4

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

‘A master class on the performance of the post war ‘Japanese economic miracle’...one of the best written, clearly presented, well referenced and easily read volumes that one is ever likely to find on this complex subject...A first class read.’ Engineering Management Journal July 2000 Hardback

224pp £39.00

234x156mm 978-0-333-78658-1

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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ASIAN BUSINESS • OPERATIONS MANAGEMENT The Palgrave Macmillan Asian Business Series Series Editor: Harukiyo Hasegawa

The Oil and Gas Service Industry in Asia A Comparison of Business Strategies Tan Yi, Senior Market Analyst, ODS- Petrodata

The Palgrave Macmillan Asian Business Series publishes theoretical and empirical studies that contribute forward-looking social perspectives on the study of management issues not just in Asia, but by implication elsewhere. The series specifically aims at the development of new frontiers in the scope, themes and methods of business and management studies in Asia, a region which is seen as key to studies of modern management, organization, strategies, human resources and technologies. The series invites practitioners, policy-makers and academic researchers to join us at the cutting edge of constructive perspectives on Asian management, seeking to contribute towards the development of civil societies in Asia and further a field.

Have Japanese Firms Changed? The Lost Decade Edited by Hiroaki Miyoshi, Professor of Policy and Management and Yoshifumi Nakata, Professor of Graduate School of Policy and Management, both at Doshisha University, Japan

If we ask simply whether Japanese business has changed, our answer must be an unequivocal yes and this is answered with a primary focus on technology, the traditional source of Japan’s strong competitiveness. But if we ask whether Japanese firms have also changed in any substantive ways we must accept a less sanguine conclusion. December 2010 288pp 28 figures and 51 b/w tables Hardback £65.00

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Investigates the business strategies chosen by oil and gas service companies operating in China, Singapore and Malaysia. It provides an analytical view of the reliability of strategic theoretical frameworks based on Western business practice but applied in a non-Western business environment like Asia.

Contents: Introduction / The Energy Service Industry in East Asia / Conceptual Frameworks of Business Environment and Strategies / Perceived Business Environment in China, Singapore and Malaysia / Business Strategies in China, Singapore and Malaysia / The Business Environment, Strategy and Performance / Recent Trends of the Energy Service Industry in East Asia / Conclusions May 2010 304pp 42 figures, 31 b/w tables Hardback £63.00

216x138mm 978-0-230-23559-5

Please use the following ISBN to receive all future books in the series: Hardback: 978-1-4039-9841-5

Operations Management

Essential Operations Management Issues and Concepts Terry Hill, Professor of Operations Management, Oxford University, UK and Alex Hill, Lecturer, School of Business Strategy and Operations, Kingston University, UK

From two highly respected authors in the field, Essential Operations Management provides a concise, student-friendly overview of operations management, striking a balance between coverage of the service and manufacturing industries that reflects current trends and supported by well-developed international case studies and learning features. Contents: PART 1: INTRODUCTION / Managing Operations /Developing and Implementing Operations Strategy /PART 2: DESIGNING AND DELIVERING SERVICES AND PRODUCTS / Designing Services and Products / Delivering Services / Making Products / Location and Layout / PART 3: MANAGING OPERATIONS / Managing Capacity / Scheduling and Executing Operations /Managing Inventory / Managing Quality / Managing the Supply Chain / PART 4: IMPROVING OPERATIONS / Improving Operations / Corporate and Social Responsibility March 2011 Paperback

464pp £39.99

276x216mm 978-0-230-23259-4

216x138mm 978-0-230-25021-5

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:28

OPERATIONS MANAGEMENT

Manufacturing Operations Strategy Autopoietic Knowledge Systems in Project-Based Texts and Cases Companies 3rd edition Terry Hill, Professor of Operations Management, Oxford University, UK and Alex Hill, Lecturer, School of Business Strategy and Operations, Kingston University, UK

'Manufacturing Operations Strategy gives a clear insight of the crucial issues faced by world class organizations. This text will broaden understanding of the elements that configure a successful operations strategy for engineering and business students and practitioners.' - Daniel Arias-Aranda, Associate Professor of Operations Management, Director, Centre for Business Development and Planning, University of Granada, Spain In many industrial companies, strategic developments are predominantly based on corporate marketing decisions with manufacturing being forced to react to these at the back end of process. In Manufacturing Strategy, Terry Hill demonstrates how decisions over manufacturing should form part of the strategic direction of the company as a whole. February 2009 Paperback

520pp £39.99

246x189mm 978-0-230-52091-2

Vested Outsourcing Five Rules That Will Transform Outsourcing Kate Vitasek, Founder and Managing Partner of Supply Chain Visions, Mike Ledyard Veteran Executive of International Sourcing, Manufacture, and Importation and Karl Manrodt, Associate Professor, Georgia Southern University, USA

Kaj U. Koskinen, Tampere University of Technology, Finland

An alternative observational scheme to better understand knowledge creation and learning in project-based companies. It builds upon emergent new ways of looking at projects which is important - as any discipline stays alive by reflection and reframing ideas as they are challenged, argued and clarified. Contents: Autopoietic Knowledge System: An Alternative Way to See Project-based Company / Project Business / Systemic View and Systems Thinking / Autopoiesis / Epistemological Assumptions / Knowledge Dividend / Evolution and Learning / Components of the Project-based Company When it is Regarded as an Autopoietic Knowledge System / Two Major Knowledge Flows / Project-based Company as an Autopoietic Knowledge System October 2010 208pp 16 figures and 7 b/w tables Hardback £60.00

216x138mm 978-0-230-27858-5

Progressive companies and University programs have recently begun to rethink outsourcing models. In Vested Outsourcing, thought-leader Kate Vitasek has created a model that will improve outsourcing procedures much the way Six Sigma and Lean improved production processes in the 80’s and 90’s. Contents: The Whole Nine Yards / The History of Outsourcing: Lessons Learned / The 10 Viruses in NonVested Outsourcing or Conventional vs. Traditional Outsourcing / Changing the Game / Game Theory/ Economics of Innovation / Lay the Ground Work / Understand the Business / Align Interests / Establish the Contract / Manage the Performance February 2010 Hardback

208pp £31.99

234x156mm 978-0-230-62317-0

Early Project Appraisal Making the Initial Choices Knut Samset, Professor, Norwegian University of Science and Technology, Norway

Focusing on turning an initial idea into a project with a successful outcome, this book fills a gap in current literature on project management and is thoroughly grounded in the latest research in this field. It emphasizes the practical application of decision making based on qualitative and judgmental information. August 2010 304pp 92 figures, 16 tables Hardback £65.00

216x138mm 978-0-230-27324-5

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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OPERATIONS MANAGEMENT • IT FOR BUSINESS

Supply Chain Management An Introduction to Logistics 2nd edition Donald Waters, formerly Professor of Management, University of Calgary, Canada

‘Supply Chain Management: An Introduction to Logistics is an essential introduction to the crucial aspects of logistics and supply chain management, supported by expertly written case studies.’ - Government Opportunities December 2008 544pp Paperback £37.99

246x189mm 978-0-230-20052-4

Operations Management 2nd edition Terry Hill, Professor of Operations Management, Oxford University, UK

‘Provides the reader with a clear understanding of today’s operations management concepts as well as implementation issues. With a good balance of production and service aspects, a clear focus on the strategic aspects of operations management, and many up-to-date examples and cases.’ Professor Dr Ann Vereeke, Vlerick Leuven Gent Management School and Ghent University, Belgium November 2004 800pp Paperback £39.99

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246x189mm 978-1-4039-3466-6

IT for Business

Knowledge Management and Information

Intelligent IT-Offshoring to India Roadmaps for Emerging Business Landscapes Wolfgang Messner, Director, Cap Gemini

Enables companies to discuss and organize offshoring IT work to India and the opportunity to industrialize the IT delivery chain to counter cost pressures. Offshoring is considered as a lifecycle and the book provides a practical framework for assessing the offshore readiness and conducting a lean provider selection process.

Systems Strategiesfor Growing Organizations Robert Mellor, Principal Lecturer and Director of Enterprise, Kingston University, UK

This book examines the role that information systems play in helping SMEs use knowledge to achieve strategic organizational goals. Adopting a business perspective, it is ideal for students studying strategic information systems and knowledge management. Contents: Introduction / PART I: BACKGROUND / Introduction to Knowledge Management / Knowledge Management and Innovation /Knowlege Management, Entrepreneurship and the Value Chain /Information Systems and SMEs / PART II: MODELLING THE THEORY / Knowledge Valley Theory / Managing Formal Knowledge / PART III: APPLYING THEORETICAL PRINCIPLES / Using Knowledge Valley Theory to Increase Organisational Innovation / Factors that Stop Innovation / Leadership and Innovation / Knowledge and Learning / PART IV: BUILDING APPLIED INFORMATION SYSTEMS / Recombining Knowledge and Learning / Drawing Conclusions / PART V: THE PRACTITIONER VIEW / Calculating the Benefit / Larger Organisations / Conclusion / References /Appendix /Index January 2011 208pp 234x156mm 43 b/w line drawings, 18 b/w tables Paperback £32.99 978-0-230-28043-4

April 2010 38 figures Hardback

208pp

216x138mm

£69.00

978-0-230-24626-3

Emerging Digital Spaces in Contemporary Society Properties of Technology Edited by Phillip Kalantzis-Cope, The New School for Social Research, USA and Karim Gherab-Martin, Visiting Research Scholar, Harvard University, USA

Analyzing the relationship between digital technologies and society this book explores a wide range of complex social issues emerging in a new digital space. It examines both the vexing dilemmas with a critical eye as well as prompting readers to think constructively and strategically about exciting possibilities. Contents: Introduction - Properties of Technology / Technology, Culture and Society / Digital Communications / Defining New Media / The Texts of Digital Publishing / Democracy, and Governance: Information Politics / Digital Citizenship / Power, Knowledge and Surveillance / Owning the Work and Play of the Mind / The Digital Commons / New Science and Scientific Authorship / Gaming: Pleasure and Learning / Digital Aesthetics / Digital Labour / Knowledge Management / Digital Identities / Information Globalism December 2010 304pp 2 b/w tables and 1 figure Hardback £65.00

216x138mm 978-0-230-27346-7

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:28

IT FOR BUSINESS

Significance

Knowledge Management

Exploring the Nature of Information, Systems and Technology

Organizing Knowledge Based Enterprises

Paul Beynon-Davies, Professor of eBusiness, Cardiff Business School Technology Centre, Cardiff University, UK

Signs are critically important in all forms of activity, including business, because they establish what it is to be human. Without signs we could not think, we could not communicate what we think and we could not ensure that we collaborate together in our work, home and leisure. The aim of this book is to explain how and why they are significant. Contents: The Nature of Significance / Signs: Units of Significance / Systems: Patterns of Order / Sign Systems: Patterns of Significance / Communication: The Medium is Not the Message / Control: Remaining Viable / Data: Form to Inform / Data Systems: Patterns of Forma / Information: In-form to Perform / Information Systems: Patterns of Informa / Activity: Performa / Activity Systems: Patterns of Performa / Organisation: Viable Patterns / The Nature of Informatics December 2010 304pp 55 figures Hardback £65.00

216x138mm 978-0-230-27519-5

Igor Hawryszkiewycz, Professor of Computing Sciences, University of Technology, Australia

‘An excellent book that positions IT within the context of modern organizations. It recognizes the need for organizations to cooperate and collaborate with each other and that business processes are needed to support knowledge management in these activities.’Professor Sharon Cox, Head, Department of Computing Research, Birmingham City Business School, UK This book demonstrates how knowledge management can be used to enhance business processes. It focuses on the need to develop collaborative knowledge networks, which are increasingly global in nature and which support people with the technology needed to work across distance to foster the innovation needed to remain competitive in global environments. Contents: PART I: KNOWLEDGE MANAGEMENT WITHIN BUSINESS COMMUNITIES / The Business Environment / Business Processes And Activities / Connecting People Within Business Activities / Collaboration, Knowledge And Innovation / Culture And Knowledge Sharing / Social Software / PART II: CURRENT BUSINESS SYSTEMS / Today’s Business Applications / Achieving Dynamic Capability Through Business Networking / PART III: ORGANIZING FOR KNOWLEDGE MANAGEMENT / Modeling Business Activities / The First Design Step: Defining Requirements / Creating The Business Architecture: Combining Activities, Knowledge And People / PART FOUR Supporting Technologies / Specifying Electronic Workspaces For The Business Architecture / Technologies For Business Processes / Connecting Enterprises November 2009 384pp 234x156mm 151 b/w line drawings and 26 b/w tables Paperback £30.99 978-0-230-23027-9

BESTSELLER

Business Information Systems ‘An interesting and original approach to information systems that combines business relevance with a sound theoretical foundation.’ - Martin Rich, Cass Business School, UK ‘A fresh and timely approach to the subject, this interesting and stimulating textbook is both challenging and mentally satisfying. It explains and justifies key processes fundamental to students’ future roles in the workplace.’ - Gordon Harris, University of Exeter Business School, UK A text which builds concepts gradually using a strong theoretical base, supported by extensive practical examples and case studies. Focusing on the needs of the business student, it develops a comprehensive and integrated grounding in Business Information Systems. Contents: Message to Students / Message to Lecturers / About the Book / Introduction: The Domain of Business Information Systems / PART I: KEY CONCEPTS / Organizations and Systems / Data, Information and Knowledge / Information Systems / PART II: UNDERSTANDING ICT / Communication Infrastructure / ICT Systems Infrastructure / PART III: APPLYING INFORMATION SYSTEMS TO BUSINESS / The Business Environment / Electronic Business and Electronic Commerce / Assessing the Use and Impact of Information Systems / PART IV: MANAGING INFORMATION SYSTEMS IN BUSINESS / Planning, Strategy and / Management Services / Projects and Operations/ Development / Conclusion: Successful Informatics Practice / Case Material Matrix / Case Material / Bibliography / Glossary / Index March 2009 Paperback

512pp £42.99

276x216mm 978-0-230-20368-6

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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IT FOR BUSINESS

The Handbook of Global Outsourcing and Offshoring

Ilan Oshri, Assistant Professor of Strategic Management, Rotterdam School of Management, Erasmuc University, The Netherlands, Julia Kotlarsky, Associate Professor, Operations Research and Information Systems Group, Warwick Business School, UK and Leslie P. Willcocks, Professor of Information Systems, London School of Economics and Political Science, UK

This book offers a broad perspective on issues relating to the sourcing of systems and business processes in a national and global context, examining the client’s and the vendor’s involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop as a result of their interactions with each other.

Technology, Work and Globalization Series Editors: Leslie P. Willcocks and Mary C. Lacity The Technology, Work and Globalization series was developed to provide policy makers, workers, managers, academics and students with a deeper understanding of the complex interlinks and influences between technological developments, including information and communication technologies, work organizations and patterns of globalization. The mission of the series is to disseminate rich knowledge based on deep research about relevant issues surrounding the globalization of work that is spawned by technology.

Governing Through Technology Information Nets and Social Practice Jannis Kallinikos, Professor, Information Systems and Innovation Group, London School of Economics and Political Science, UK

October 2009 280pp 234x156mm 21 figures, 39 b/w tables and 19 line drawings Hardback £27.00 978-0-230-23550-2

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s, Palgrave Connect Business & Management Collections

The Outsourcing Enterprise From Cost Management to Collaborative Innovation Leslie P. Willcocks, Professor of Information Systems, London School of Economics and Political Science, UK, Sara Cullen, The Cullen Group and Andrew Craig, Heads the IT Leadership and Governance team of Craig Ltd, Director of Board Coaching Ltd and Visiting Senior Research Fellow, London School of Economics and Political Science, UK

Evidence shows that organizations with both a CEO and a team involved in sourcing strategy and supplier configuration make more effective decisions. If the wrong supplier is chosen, performance can be negatively affected. Here the authors look at how companies can improve their outsourcing capabilities. October 2010 320pp 20 b/w tables and 49 figures Hardback £30.00

The Services Challenge Edited by Mary C. Lacity, Professor of Information Systems, University of Missouri, St. Louis, USA, Leslie P. Willcocks, Professor of Information Systems and Yingqin Zheng, Research Associate, Information Systems and Innovation Group Department of Management London School of Economics and Political Science, UK

216x138mm 978-0-230-28088-5

While China is known for its huge manufacturing base, in recent years the government has given high priority to science and technology services. This book provides an in-depth, contemporary view on where China is heading, how it is going to get there, and how companies and countries can engage with China’s emerging outsourcing capabilities. February 2010 304pp 26 b/w tables and 32 figures Hardback £69.00

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978-0-230-23191-7

China’s Emerging Outsourcing Capabilities

Information produced and disseminated by an interlocking ecology of computer-based systems and artifacts currently provides the essential means for planning organizational operations and controlling organizational performances. This book describes the vital importance that digital information acquires in restructuring organizations. December 2010 288pp 2 b/w tables and 2 figures Hardback £65.00

234x156mm

234x156mm 978-0-230-23844-2

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

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it for business • FAMILY BUSINESS

Global Challenges for Identity Policies Edgar A. Whitley, Reader in Information Systems and Gus Hosein, Tutorial Fellow, both at London School of Economics and Political Science, UK

‘A timely contribution that investigates a contemporary phenomenon with the provision of academic insights into our understanding of the relationship between technology and society. This insightful study of the UK National Identity Scheme has wideranging implications for researchers, policy makers, and citizens.’ - Debra Howcroft, Professor of Technology and Organization CRESC and Manchester Business School, University of Manchester, UK November 2009 304pp 8 b/w tables and 3 figures Hardback £32.00

234x156mm 978-0-230-54223-5

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s, Palgrave Connect Business & Management Collections

For more information about all the titles in the series please visit: www.palgrave.com/business/twgs To order all titles in the series: Hardback: 978-0-230-01873-0 Paperback: 978-0-230-01874-7

e-Governance for Development A Focus on Rural India Shirin Madon, Senior Lecturer in Information Systems, London School of Economics and Political Science, UK

Over the past few decades, there has been a rapid proliferation of eGovernance for Development projects. Drawing on evidence from three longitudinal case studies of rural eGovernance projects this book shows that improving systems of governance is fundamentally a social rather than managerial or technological activity. October 2009 Hardback

192pp £58.00

234x156mm 978-0-230-20157-6

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

Bricolage, Care and Information Claudio Ciborra’s Legacy in Information Systems Research Edited by Chrisanthi Avgerou, Department of Information Systems, London School of Economics and Political Science, UK, Giovan Francesco Lanzara, Department of Political Science, University of Bologna, Italy and Leslie P. Willcocks, Professor of Information Systems, London School of Economics and Political Science, UK

Claudio Ciborra was one of the most innovative thinkers in the field of information systems. This book explains the intellectual contribution of Ciborra’s work in a substantial introductory chapter, contains the most significant of his articles, and provides a sample of research that draws from his ideas. October 2009 448pp 234x156mm 7 b/w tables and 7 b/w line drawings Hardback £78.00 978-0-230-22073-7

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

FAMILY BUSINESS

Family Business as Paradox John L Ward, Wild Group Professor of Family Business, IMD, Clinical Professor and Director, Kellogg School Center of Family Enterprises, Northwestern University and Founder of the Family Business Consulting Group International, USA, Amy Schuman, Principal with the Family Business Consulting Group and Stacy Stutz, Independent Consultant

Rather than having to choose between the family and the business, the authors argue that if family-owned businesses can consciously manage and over time, perhaps, synthesize these contradictions, the Family Enterprise will have a long-term strategic and competitive advantage and the family will remain committed to continuity. Contents: Introduction: Appreciating Contradiction / PART I: ACKNOWLEDGING BOTH / Which do I choose family OR business? You don’t. / This is not an entirely new concept… / PART II: MANAGING BOTH / Why treat problems differently? / How to manage polarities? / PART III: SYNTHESIZING BOTH / Business Owning Family Contradictions / How do I get to Synthesis? / / / October 2010 Hardback

224pp £26.00

234x156mm 978-0-230-24360-6

Selling Your Business for More Maximizing Returns for You, Your Family, and the Business Daniel R. Barron, Senior Vice President and Managing Director of The Northern Trust Company’s Family Business Group, Mary Geddes Boehler, Independent Consultant and Marian F. Cook, President and CEO of Ageos Enterprises

Highlights a holistic and values based approach to selling your family business that gives the family business owner a unique personal and professional perspective of the sales cycle. It focuses on the entire process of selling - before, during and after - ensuring that both the buyer and seller reap the rewards from the change in ownership. March 2010 Hardback

208pp £28.99

234x156mm 978-0-230-61893-0

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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FAMILY BUSINESS

When Family Businesses are Best The Parallel Planning Process for Family Harmony and Business Success

Randel S. Carlock, Berghmans Lhoist Chaired Professor in Entrepreneurial Leadership, INSEAD and Professor of Family Enterprise, University of St Thomas, Minneapolis, USA and John L. Ward, Clinical Professor and Co-Director, Center for Family Enterprises, Kellogg School of Management, Northwestern University, USA Review for Strategic Planning for the Family Business: ‘The Carlock and Ward book is a must for everybody working in and with family businesses. The emphasis on the planning process addresses the key deficiency of far too many family businesses.’ - Joachim Schwass, Professor of Family Business, IMD, Switzerland The authors explore how effective planning and communication helps business families around the world address growth challenges as they strive to become high performing multi-generation family enterprises. This book shows family businesses working together at their best. Contents: PART I: WHY GLOBAL BUSINESS FAMILIES NEED PLANNING / Why Family Businesses can be the Best (or the worst): Strengths and Challenges / The Parallel Planning Process for Family Enterprises / Shared Values as the Foundation for Family Commitment / PART II: FAMILY DRIVEN PLANNING / Clarifying the Family’s Shared Vision and Goals / Developing the Family Talent and Leadership / Ensuring Capable Ownership / Family Governance: Decision Making for the Family / PART III BUSINESS DRIVEN PLANNING / Planning Business Strategy: Exploiting Strengths and Opportunities / Aligning Business Strategy with the Family’s Commitment / Business Governance: The Role of the Board of Directors / PART IV BECOMING A FAMILY ENTERPRISE / The Next Generation of Family Entrepreneurs / Beyond Business: The Family Enterprise Experience

THE FAMILY BUSINESS SERIES We are delighted to announce a major series publishing in February 2011 and written by world renowned consultants and authors including John L. Ward, Craig E. Aranoff and partners at the Family Business Consulting Group (FBCG). From creating succession plans to settling disputes The Family Business Series offers practical insights and solutions to anyone involved in family businesses. With practical tips and no nonsense advice on how to implement new ideas and strategic plans, this innovative new series will dramatically increase family wealth and business success for generations to come. All titles in this series are NEW for 2011

Family Business Succession The Final Test of Greatness February 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11100-4

Family Meetings How to Build a Stronger Family and a Stronger Business February 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11101-1

Preparing Successors for Leadership Another Kind of Hero February 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11099-1

How Families Work Together February 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11102-8

Family Business Compensation February 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11103-5

How to Choose and Use Advisors October 2010 67 figures Hardback

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256pp

234x156mm

£26.00

978-0-230-22262-5

Getting the Best Professional Family Business Advice February 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11104-2

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:28

FAMILY BUSINESS

The Family Constitution Agreements to Secure and Perpetuate Your Family and Your Business February 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11116-5

Effective Leadership in the Family Business February 2011 Paperback

Financing Transitions

Family Business Values

Managing Capital and Liquidity in the Family Business

How to Assure a Legacy of Continuity and Success

February 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11105-9

Preparing Yourself to Relinquish Control of the Family Business 100pp £16.99

234x156mm 978-0-230-11115-8

Family Business Governance Maximizing Family and Business Potential February 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11106-6

Preparing Your Family Business for Strategic Change February 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11107-3

Making Sibling Teams Work The Next Generation February 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11108-0

Developing Family Business Policies Your Guide to the Future February 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11110-3

More than Family

Letting Go February 2011 Paperback

February 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11109-7

Non-Family Executives in the Family Business February 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11111-0

Make Change Your Family Business Tradition February 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11112-7

Nurturing the Talent to Nurture the Legacy Career Development in the Family Business February 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11113-4

Healthy Growth for the Family Business February 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11124-0

Working for a Family Business A Non-Family Employee’s Guide to Succes February 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11114-1

100pp £16.99

234x156mm 978-0-230-11117-2

From Siblings to Cousins Prospering in the Third Generation and Beyond February 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11118-9

Family Education For BusinessOwning Families Strengthening Bonds By Learning Together February 2011 Paperback

100pp £16.99

234x156mm 978-0-230-11119-6

Keeping the Family Business Healthy How to Plan for Continuing Growth, Profitability, and Family Leadership February 2011 Hardback

272pp £30.00

234x156mm 978-0-230-11121-9

Family Business by the Numbers How Financial Statements Impact Your Business February 2011 Hardback

154pp £27.50

234x156mm 978-0-230-11123-3

Sharing Wisdom, Building Values Letters from Family Business Owners to Their Successors February 2011 224pp 234x156mm Hardback £27.50 978-0-230-11120-2

A Woman’s Place  The Crucial Roles of Women in Family Business February 2011 Hardback

224pp £30.00

234x156mm 978-0-230-11122-6

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FAMILY BUSINESS • ENTREPRENEURSHIP AND SMALL BUSINESS

Family Business

The Legacy Family

Key Issues

The Definitive Guide to Creating a Successful Multigenerational Family “Foreward by Jay Hughes”

Edited by Denise Kenyon-Rouvinez, Associate, The Family Business Consulting Group, Switzerland and John L. Ward, Clinical Professor and Co-Director, Center for Family Enterprises, Kellogg School of Management, Northwestern University

The family business has been the most prevalent and pervasive form of business in many countries and raises particular questions concerning succession and governance and in particular the relationships between management, board members and family members. This book is a collection of articles by leading thinkers and practitioners on the family business which covers such issues as assuring a healthy family business, family strategy, governance and succession November 2004 112pp Paperback £26.00

Alberto Gimeno, Associate Professor of Business Policy and Director of the Advanced Management Program, ESADE Business School, Spain, Gemma Baulenas, Universidad Autónoma de Barcelona, Spain and Joan Coma-Cros, ESADE, Spain

An exceptional work on family business, showing how to maintain a balanced relationship between the family and the company, and ensure satisfactory business results. This roadmap helps the reader to build better managed and more stable family firms.

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January 2010 Hardback

224pp £28.99

234x156mm 978-0-230-61892-3

Wise Growth Strategies in Leading Family Businesses

Practical Solutions for the Family Business

Written by two experts in the field, will provide readers with a roadmap for detailing how to leave family wealth and more importantly, legacy, intact. Readers will learn a variety of skills, including how to articulate a collective vision and aspiration for the future which can be embraced by all family members nourishing close family bonds.

234x156mm 978-1-4039-4775-8

Family Business Models

May 2010 200pp 5 b/w tables and 60 figures Hardback £26.00

Lee Hausner, President of IFF Advisors, Inc., and Douglas K. Freeman, Chief Executive Officer of IFF Advisors, Inc., and founder of the law firm, Freeman, Freeman & Smiley, LLP

234x156mm

Joachim Schwass, Professor of Family Business, IMD, Switzerland

The majority of family businesses are both illprepared and ineffective at handling the emotional family related and the rational business related complexities they face. This book, a nine year study of multi-generational award winning family businesses, provides new and deep insights into their long-term success strategies. Contents: Foreword / Preface / Introduction: Insights Gained from the World’s Leading Family Businesses / Summaries of Award-winning Family Businesses / Threats to Multigenerational Survival of Family Businesses / Understanding the Family Business Leadership Challenges / The “Wise Growth” Strategy / Conclusion / Appendices July 2005 Hardback

192pp £60.00

216x138mm 978-1-4039-9416-5

ebook available from: Ebook Library, NetLibrary, ebooks.com, Myilibrary, Palgrave Connect Business & Management Collections, Ebrary

Entrepreneurship and Small Business

Understanding Enterprise Entrepreneurship and Small Business 3rd edition

Simon Bridge, Simon Bridge and Associates, Ken O’Neill, Enterprise and Small Business Development Unit, University of Ulster, UK and Frank Martin, University of Stirling, UK

‘Earlier editions of this text have gained it a deserved place as a leading student text on entrepreneurship. This 3rd edition cements that position by taking the more challenging position that policies have not ‘had the effect intended in improving rates of entrepreneurship’. The text needs to be read not only by students but also by all public officials charged with making their country more entrepreneurial.’ - David Storey, Director of the Centre for SMEs, Warwick Business School, UK This comprehensive guide to the key facts, ideas, and theories about enterprise and entrepreneurship considers their relation to small business and discusses measures taken to promote them. The authors outline the importance of the small business sector and consider the cultural, political and economic influences on business growth. Contents: Why Talk About Enterprise and Entrepreneurship? / Enterprise and Entrepreneurship - What Do They Mean? / Enterprise in Individuals / Enterprise: The External Influences / Other Aspects of Enterprise / Small Business: Definitions, Characteristics and Needs / The Process of Business Formation / Business Growth / Small is Beautiful: Entrepreneurship in the Bigger Business / Why Intervene? / Theories, Models and Assumptions (That Might Guide Intervention) / Intervention Methods (Objectives, Structures and Approaches) / Intervention Evaluation and Results / Science, Art or Magic? November 2008 528pp Paperback £41.99

246x189mm 978-0-230-55270-8

978-0-230-24652-2

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ENTREPRENEURSHIP AND SMALL BUSINESS

Entrepreneurship & Small Business

Scaling Social Impact New Thinking

Paul N. Bloom, Adjunct Professor of Social Entrepreneurship and Marketing, Centre for the Advancement of Social Entrepreneurship of Duke University’s Fuqua School of Business, USA and Edward Skloot, Founding Director, Centre for Strategic Philanthropy and Civil Society and Professor of the Practice of Public Policy, Duke University, USA

Start-up, Growth & Maturity 3rd edition Paul Burns, Professor of Entrepreneurship and Dean, University of Bedford Business School, UK ‘This text should be indispensible to any student of entrepreneurship. It combines well researched understanding of entrepreneurship issues with considerable practical guidance in the form of cases, exercises, advice and tips.’ - Elizabeth Chell, Professor of Entrepreneurial Behaviour, Kingston University, UK ‘The 3rd edition was a joy to read. Its improved format and updated case studies, along with several other important additions, make it ideal for teaching at both the undergraduate and postgraduate levels.’ - Mike Wells, Teaching Fellow, Entrepreneurship, City University, UK The new edition of Paul Burns’ market-leading text retains its broad and accessible coverage of entrepreneurship, synthesizing good management practice for students and developing strong entrepreneurial skills. Boxed mini-cases, a step-by-step guide to producing a business plan and fulllength international case studies give it great practical application and make it easy for students to relate theory to practice.

Many social entrepreneurs struggle to take successful, innovative programs that address social problems a local or limited basis and scale them up to expand their impact in a more widespread, deeper, and efficient way. The editors address this issue with a comprehensive collection of original papers. November 2010 272pp 10pp figures Hardback £65.00

234x156mm 978-0-230-10437-2

New to this edition: •

Extra coverage of key issues, including Intellectual Property; Gender and Ethnicity; CSR, Ethics and the Environment

•

New and updated Case Studies

•

Improved signposting and navigation, enhanced by a new 4-colour design

•

Improved Learning Resources available via the Companion Website, including video introductions to each Part of the book

Contents: PART 1: ENTREPRENEURSHIP / Entrepreneurship in the Twenty-first Century / Entrepreneurs and Owner-managers / Innovation and Entrepreneurship / Social and Civic Entrepreneurship / PART 2: START-UP / Developing Creativity and the Business Idea / Evaluating the Business Idea / Launching the Business / International Entrepreneurship / Running the Business / Financing the Business / PART 3: GROWTH / Planning for Growth / New Products and Services / Growing the Business / Developing the Business Plan / Exit: Failure and Success / PART 4: MATURITY / The Family Firm / From Entrepreneur to Leader / Corporate Entrepreneurship

Getting Between the Balance Sheets The Four Things Every Entrepreneur Should Know About Finance David Frodsham, CEO Coach, Advisor and Boardmember, Plusvite Ltd, UK and Heinrich Liechtenstein, Professor of Finance, IESE, Spain

For many entrepreneurs there is a mystique about finance -starting, growing and selling new ventures is tough enough. Yet with some focused financial knowledge you can run your company with less cash, grow it more quickly and make more money when it is sold. This book makes the dry world of finance easy to understand and relevant to entrepreneurs. December 2010 224pp 234x156mm 41 b/w tables, 27 diagrams and 71 graphs Hardback £26.00 978-0-230-25286-8

November 2010 544pp 40 tables and 40 figures Paperback £39.99

276x216mm 978-0-230-24780-2

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ENTREPRENEURSHIP AND SMALL BUSINESS

Entrepreneurial Values and Strategic Management

Ethnicity, Migration and Enterprise

Vittorio Coda, Professor of Business Strategy, Bocconi University, Italy

Prodromos Panayiotopoulos, Lecturer in Sociology and International Development, School of Social Sciences and International Development, UK

Essays in Management Theory

An engaging discussion of the goals and purpose of the business enterprise illuminating the longrunning debate over the goals of the firm. Contents: Introduction: Some Thoughts on Vittorio Coda’s Contributions to Strategic Management; R.M.Grant / PART I: THE ITALIAN TRADITION OF MANAGEMENT THEORY / Management Theory: Its Content, Specificities, and Role / Management Theory in the Late 1950s: Revisiting Gino Zappa ‘Productive Activities’ and his Posthumous Work / PART II: THE FRAMEWORK OF STRATEGIC MANAGEMENT / The Evaluation of the Entrepreneurial Formula / The Purpose of the Firm: Physiology and Pathology / Governing Strategy Dynamics / Strategy and Communication: The Missing Link / PART III: MEETING THE CHALLENGES TO THE ENTREPRENEURIAL ECONOMY / The Role of Ownership in Corporate Restructuring / The Relationship between the Firm and its Workforce: Prospects for Change / Ethical Codes and Market Culture / In support of a Free and Responsible Entrepreneurial Economy September 2010 248pp Hardback £60.00

September 2010 256pp 26 b/w tables Hardback £55.00

Katharina Sommerrock, Consultant, Bain & Company, Germany

Exploring how social entrepreneurial organizations are actually able to create solutions that tackle social and ecological problems this book makes out incentives as a key element of their value creation and identifies specific strategies for social value creation.

216x138mm 978-0-230-22934-1

Migration, Minorities and Citizenship Series Editors: Danièle Joly and Zig Layton-Henry

Values and Opportunities in Social Entrepreneurship Edited by Kai Hockerts, Associate Professor, Copenhagan Business School, Denmark, Johanna Mair, Assistant Professor, Department of General Management, IESE Business School, Universidad de Navarra, Spain and Jeffrey Robinson, Assistant Professor of Management and Entrepreneurship, Stern School of Business, New York University, USA

Bocconi on Management

Entrepreneurship and Economic Development

Leading international scholars provide a timely reconsideration of how and why entrepreneurship matters for economic development, particularly in emerging and developing economies. The book critically dissects the evolving relationship between entrepreneurs and the state.

Incentive Strategies to Catalyze Public Goods Provision

This book examines the development of enterprise among key migrant groups in Europe and the United States. It argues that the development of ‘ethnic economies’ provides the material basis for alternative models of social integration, such as multiculturalism ‘from below’, which are critical of mainstream assimilationist thinking.

216x138mm 978-0-230-25016-1

Edited by Wim Naudé, Senior Research Fellow and Project Director, UNUWIDER

Social Entrepreneurship Business Models

September 2010 304pp 28 figures and 4 b/w tables Hardback £60.00

216x138mm 978-0-230-27857-8

Rethinking Enterprise Policy Can Failure Trigger New Understanding? Simon Bridge, Simon Bridge and Associates

Policies to increase the level of enterprise and entrepreneurship, in many countries and regions, have often failed. This book explores this and gives alternative views to derive a different model, based on social influence, which is consistent with the evidence and which might therefore lead to better policy.

Over the past few years social entrepreneurship has grown as a research field. In this 3rd volume in the series, contributions explore questions of values in social entrepreneurship as well as the identification and exploitation of social venturing opportunities.

September 2010 256pp 32 tables and 9 figures Hardback £60.00

August 2010 248pp 216x138mm 17 b/w illustrations, 31 figures and 13 b/w tables Hardback £65.00 978-0-230-23558-8

216x138mm 978-0-230-21668-6

December 2010 304pp 216x138mm 41 b/w tables, 10 figures and 1 chart Hardback £67.50 978-0-230-28220-9

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ENTREPRENEURSHIP AND SMALL BUSINESS

Building States and Markets Enterprise Development in Central Asia Gül Berna Özcan, Lecturer in European Business and Corporate Governance, School of Management, Royal Holloway, University of London, UK

The transition economies of Central Asia are faced with the most daunting challenge of modern capitalism: the move from vassal pseudo-states of the former Soviet Union to competitive nations. This book is the first to explore the first fifteen years of economic emergence, and assess the capabilities of these countries to transform their economies. February 2010 19 b/w tables Hardback

320pp

216x138mm

£57.00

978-1-4039-9161-4

The Dream The Dream, Chahal How I Learned the Risks and Rewards of Entrepreneurship and Made Millions Gurbaksh Chahal, Internet Business Entrepreneur

The sky’s-the-limit story of one of America’s most successful young internet entrepreneurs.

December 2009 256pp 15 b/w illustrations Paperback £12.99

Contents: Acknowledgments / Prologue / An Immigrant Family / A New CEO / The First $40 Million / From Bollywood to BlueLithium / The Art of War / The Secret Millionaire / The Lessons of Entrepreneurship 234x156mm 978-0-230-61895-4

Social Enterprise

Developing Sustainable Businesses Frank Martin and Marcus Thompson, Lecturer, University of Stirling, UK

'This book provides a comprehensive and well researched guide for current and aspiring social enterprise leaders alike. It is worth paying attention to the international case study examples, which are particularly illuminating.' - Matt Jarratt, Social Enterprise London, UK 'The time has come for us to consolidate our knowledge and share our experiences. The time has come for Academic world to value and foster our new methods of management and governance. The time has come for a book such as this.' - Cliff Southcombe, Managing Director, Social Enterprise Europe Ltd This text considers what it takes for a social enterprise to sustain and develop its activities and compares social enterprise success to other forms of business. Perfect for all students and practitioners who want to make a difference and featuring real-world case studies, mini examples and quotations from active social entrepreneurs.

Corporate Entrepreneurship Building an Entrepreneurial Organisation 2nd edition Paul Burns, Professor of Entrepreneurship and Dean, University of Bedford Business School, UK

This innovative text considers the personal qualities of successful entrepreneurs and the manner in which they do business. It demonstrates how these qualities can be replicated to form an organizational architecture that encourages entrepreneurship at all levels within a company. February 2008 Paperback

416pp £36.99

246x189mm 978-0-230-54263-1

Entrepreneurship From Opportunity to Action David Rae, Professor of Business & Enterprise, Lincoln Business School, University of Lincoln, UK

Contents: What is Social Enterprise? / Starting a Social Enterprise / The Management and the Theory / Social Entrepreneurs / Building an Enterprise / Growing Pains / Social Enterprise Marketing / The Changing Roles of Social Enterprises / Enterprising Social Organizations / Recipes for Success

This text connects theory and practice in a whole new way. Other Entrepreneurship texts are primarily research and theory oriented, and simply tack on real-world examples, while this book offers a stronger practical approach. It focuses on learning for, rather than about enterprise.

March 2010 272pp 234x156mm 15 b/w illustrations and 15 b/w tables Paperback £32.99 978-0-230-20372-3

January 2007 Paperback

312pp £34.99

246x189mm 978-1-4039-4175-6

ebook available from: NetLibrary, Myilibrary, ebooks.com, Dawson ERA, Ebook Library, Ebrary, Waterstone’s

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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INNOVATION Innovation

Innovation Management Strategy and Implementation using the Pentathlon Framework 2nd edition Keith Goffin, Professor of Innovation and New Product Development and Rick Mitchell, both at Cranfield School of Management, UK

'Goffin and Mitchell do an admirable job of assembling an arsenal of strategic tools within a comprehensive framework to help both students and practitioners of innovation. This book is the achievement of a delicate balancing act between depth and breadth that will ensure its place on the bookshelves of MBA students and managers alike.' - Peter Erdélyi, Senior Lecturer in Strategy and Marketing, Bournemouth University, UK Designed primarily for students on MBA and executive education courses, this practical text uses a ‘pentathlon’ framework for discussing key issues. The authors provide pragmatic tools for the effective management of innovation and develop strategies for improving performance in both service and manufacturing companies. Contents: Key Aspects of Innovation Management / Innovation and Economics / Contrasting Services with Manufacturing / Developing an Innovation Strategy / Generating Creative, Customer-focused Ideas / Prioritization: Selecting and Managing the Portfolio / Implementation / Creating an Innovative Culture / Boosting Innovation Performance / The Future of Innovation Management March 2010 424pp 234x156mm 80 b/w tables and 60 diagrams Paperback £32.99 978-0-230-20582-6

Developing Innovative Organizations

Managing Innovation Driven Companies

A Roadmap to Boost your Innovation Potential

Approaches in Practice

Benoît Gailly, Professor of Innovation Management, Louvain Business School, Belgium

Edited by Hugo Tschirky, Professor of Business Management, Swiss Federal Institute of Technology, Switzerland, Cornelius Herstatt, Director Institution for Technology and Innovation Management, Hamburg University of Technology, Germany, David Probert, Reader in Technology Management, Centre for Technology Management, University of Cambridge, UK, Dilek Cetindamar, Director of Competitiveness Forum, Massimo G. Colombo, Professor of Economics of Technical Change, Politecnico di Milano, Italy, Thomas Durand, Professor, Ecole Centrale Paris, France, Petra C. de Weerd-Nederhof, Professor of the School of Management and Governance, University of Twente, The Netherlands and Tim Schweisfurth, Institute for Technology and Innovation Management

Combining insights from leading academic research and experienced managers, this book provides a systematic framework to understand what innovation is, why it matters, how it can be managed and how it can help your organization to reach its objectives. Contents: Acknowledgement / About The Authors / Table of Contents / List of Figures / Introduction / Structure / Your Innovation Roadmap / PART I: UNDERSTANDING THE INNOVATION CHALLENGE / Understanding Innovation / Why Worry? The Case For Innovation / PART II: DEVELOPING INNOVATION CAPABILITIES / Innovation Strategy: How And How Much To Innovate / Nurturing Entrepreneurial Resources / Sourcing: Finding The Gold Nuggets / Assessing Innovations: Show Me The Money / Stairways To Heaven: Managing The Innovation Pipeline / Conclusion December 2010 256pp 1 b/w table and 9 figures Hardback £26.00

234x156mm 978-0-230-28942-0

Learning Regional Innovation

Emphasizes the practical side of technology and innovation management. It includes significant contributions to the practice of strategizing, management of competences and innovation management. The findings presented on these selected topics are research-based, however each contribution covers the implementation of the research results. November 2010 304pp 86 figures and 34 b/w tables Hardback £65.00

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978-0-230-24590-7

Scandinavian Models Edited by Marianne Ekman, Professor, Royal Institute of Technology, Sweden, Björn Gustavsen, Professor Emeritus, Work Research Institute, Norway, Björn Terje Asheim, Professor, Lund University Sweden and University of Agder, Norway andÖyvind Pålshaugen, Research Director, Work Research Institute, Norway

Participation and social responsibility in innovation is the core theme of this book. Both are issues of organization and not of ethics, or the enforcement of other forms of obligations on individual actors. The need is for a democratization of innovation that can make innovation open to broad participation. December 2010 288pp 17 b/w tables and 7 figures Hardback £65.00

216x138mm 978-0-230-27560-7

The Innovation for Development Report 2009–2010 Strengthening Innovation for the Prosperity of Nations Augusto López-Claros, World Economic Forum, Switzerland

The relative importance of various drivers of economic growth and prosperity has evolved over time and for a growing number of countries, innovation, in its many dimensions, is emerging as a leading factor. The ‘Innovation for Development Report’ provides a comprehensive look at the role of innovation in enhancing the development process. November 2009 416pp Paperback £52.00

216x138mm

276x216mm 978-0-230-23966-1

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:28

INNOVATION

The Innovation for Development Report 2010–2011

Identifying Hidden Needs

Technological Innovation

Creating Breakthrough Products

An Intellectual Capital Based View

Innovation as a Driver of Productivity and Economic Growth

Keith Goffin, Professor of Innovation and New Product Development, Cranfield School of Management, UK and Fred Lemke, Assistant Professor of Marketing, Alliant International University, USA and founder of Hidden Needs Business Consulting and Ursula Koners, Visiting Research Fellow, Cranfield School of Management, UK, and Senior Manager, S. Siedle & Söhne OHG, Germany

Augusto López-Claros, World Economic Forum, Switzerland

This report provides a comprehensive look at the role of innovation in promoting economic and social development. It examines the impact of innovation on the economic growth of developing countries and the future role of technological innovation in international efforts to mitigate the effects of climate change, amongst many other issues. Contents: PART I: INNOVATION CAPACITY INDEX / PART II: PAPERS FROM LEADING EXPERTS ADDRESSING DIFFERENT DIMENSIONS OF INNOVATION / The Impact of Innovation and Knowledge Spill-overs on the Economic Growth and Development Potential of Developing Countries / The Learning Economy as a Phase of Economic Development / Social Entrepreneurship as a Key Innovation for the Business Community in the 21st Century / Breakthrough Innovation and the Growth of Innovation Clusters / Intellectual Property, Innovation and the Debate on Open Source Technologies / The Future Role of Technological Innovation in International Efforts to Mitigate the Effects of Climate Change, among others / PART III: INNOVATION PROFILES FOR 70 OF THE MOST IMPORTANT COUNTRIES, WHICH ACCOUNT FOR THE LION’S SHARE OF WORLD OUTPUT November 2010 304pp Paperback £50.00

276x216mm 978-0-230-23967-8

Too many new products fail. New products which are hard to differentiate from existing products won’t capture the customer’s imagination. The failure is due to a poor understanding of customers’ needs. Companies need to take a radical approach to identifying customers’ real needs, and this book demonstrates innovative ways to achieve this. Contents: PART I: WHY HIDDEN NEEDS APPROACHES ARE REQUIRED / Introduction / PART II: TRADITIONAL MARKET RESEARCH METHODS / Surveys / Focus Groups / PART III: INNOVATIVE MARKET RESEARCH METHODS / Ethnographic Market Research / Ethnographic Market Research - Example Project / Repertory Grid / Projection, Lead Users and Other Methods / Conjoint Analysis / PART IV: DESIGNING BREAKTHROUGH PRODUCTS AND SERVICES / Designing Breakthrough Products and Services / Creating a Culture of Innovation / Appendices September 2010 256pp 41 b/w tables and 49 figures Hardback £26.00

Gregorio Martín de Castro, Assistant Professor, Miriam Delgado Verde, Assistant Professor, Pedro López Sáez, Assistant Professor, Business Administration and José Emilio Navas López, Professor of Business Administration, all at Universidad Complutense de Madrid, Spain

Focusing on innovation management, the authors explore the role of knowledge stocks or intellectual capital blocks such as human, social, technological, organizational and regional capitals, on technological innovation process typologies and firm performance, absorptive capabilities and organizational learning. May 2010 208pp 43 b/w tables nad 19 figures Hardback £63.00

978-0-230-23021-7

Key Concepts in Innovation Hamsa Thota, Managing Director, Innovation Business Development Inc., and Zunaira Munir, Managing Director, Strategize Blue, USA

234x156mm 978-0-230-21976-2

216x138mm

A comprehensive glossary of the major terms and concepts that characterize innovation, covering specific areas such as product development, creativity, finance and policy. Making complex terminology clear, it is ideal for both students and practitioners in the field. January 2011 Paperback

304pp £14.99

216x138mm 978-0-230-24462-7

Palgrave Key Concepts

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INNOVATION • BUSINESS ETHICS CORPORATE SOCIAL RESPONSIBILITY

Technology Management Dilek Cetindamar, Director of Competitiveness Forum, Rob Phaal, Senior Research Associate and David Probert, Reader in Technology Management, Centre for Technology Management, University of Cambridge, UK

'This book is an insightful resource for both the technology management student and professional. The student can benefit from the practical examples that bring the technology management tools and processes to life.' - Dr Christos-Dimitris Tsinopoulos, Lecturer in Operations & Project Management, Durham Business School, Durham University, UK March 2010 296pp 246x189mm 30 b/w tables and 30 b/w illustrations Paperback £39.99 978-0-230-23334-8

Industrial Design, Competition and Globalization Edited by Grete Rusten, Professor, Department of Geography, University of Bergen, Norway and John R. Bryson, Professor of Enterprise and Economic Geography, University of Birmingham, UK

Economic activities are becoming increasingly globalized. One result being that for companies in developed market economies price-based competition is being replaced or supplemented by other forms of competitiveness. This book explores the shift towards design-based competitiveness and the escalation in the design-intensity of goods and services. November 2009 264pp 216x138mm 8 b/w illustrations, 13 figures and 11 b/w tables Hardback £57.00 978-0-230-20349-5

ebook available from: Palgrave Connect Business & Management Collections

Managing Flow A Process Theory of the Knowledge-Based Firm Ikujiro Nonaka, Graduate School of International Corporate Strategy, Hitotsubashi University, Japan, Ryoko Toyama, Japan Advanced Institute of Science and Technology, Graduate School of Knowledge Science, Japan and Toru Hirata, Faculty of Economics, Kanazawa University, Japan

Presents an ultimate theory of knowledgebased management and organizational knowledge creation based on empirical research and an extensive literature review. It explores knowledge management as a global concept and is relevant to any company that wants to prosper and thrive in the global knowledge economy. July 2008 Hardback

280pp £58.00

216x138mm 978-0-230-55376-7

ebook available from: Palgrave Connect Business & Management Collections, Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary

Changes in Innovation Towards an Improved Understanding of Economic Renewal Edited by Jani Saarinen, Manager, Innovation and Tecnhology Policy, PricewaterhouseCoopers and Nina Rilla, Research Scientist, VTT Technical Research Centre of Finland

Business Ethics Corporate Social Responsibility

Crisis and Recovery Ethics, Economics and Justice Rowan Williams, Archbishop of Canterbury, UK and Larry Elliott, Economics Editor, The Guardian, UK

During the ongoing global financial crisis, a lack of moral and ethical leadership in society has been exposed. The Most Reverend Rowan Williams, Archbishop of Canterbury and Larry Elliott, The Guardian, bring together their thoughts on the issues of ethics and morality in business, with contributions from leading business figures. Contents: Foreword; Rowan Williams, Archbishop of Canterbury / Introduction; Larry Elliott, Economics Editor, The Guardian / Theology and the Nature of Accountability; Rowan Williams, Archbishop of Canterbury / Investment and Public Policy in a Globalized Economy; Lord Robert Skidelsky / Values in an Ethical UK Economy; Jon Cruddas MP with Jonathan Rutherford, Editor, Soundings / Economics and the Shape of Society; Phillip Blond, ResPublica / Ethics in a Service Economy; Adam Lent, Senior Policy Officer, TUC / Investment Banking: The Inevitable Triumph of Incentives Over Ethics – John Reynolds / Culture and the Crisis; Andrew Whittaker, FSA / Marrying the Market with the Environment; Zac Goldsmith / The Financial Crisis and the End of the Hunter Gatherer; Will Hutton, Executive Vice-Chair, The Work Foundation September 2010 208pp Hardback £20.00

234x156mm 978-0-230-25214-1

An exploration on the theme of changes to innovation and its processes. It creates new knowledge about crucial issues in the general innovation environment which forms critical intellligence in innovation strategies for firms and decision makers. September 2009 256pp Hardback £63.00

216x138mm 978-0-230-57744-2

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

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BUSINESS ETHICS CORPORATE SOCIAL RESPONSIBILITY

The Ethical Business Challenges and Controversies 2nd edition Kamel Mellahi, Professor of Strategic Management, University of Sheffield Management School, UK, Kevin Morrell, Senior Research Fellow, Warwick Business School, University of Warwick, UK and Geoffrey Wood, Professor in Human Resource Management, University of Sheffield, UK

'This is an excellent introductory text: grounded, topical and practical.' - Jeremy Moon, Professor of Corporate Social Responsibility, Director of International Centre for Corporate Social Responsibility, Nottingham University Business School, UK The second edition of The Ethical Business has been updated with new chapters focusing on the symbiotic relationship between business and the environment. New case studies have been developed to increase the practical application of ethical themes within the workplace. A critical analysis of contemporary issues in business ethics. Contents: PART I: THEORETICAL FOUNDATIONS / Introducing Business Ethics / The Ethical Business and the Business of Ethics / PART II: ISSUES FACING MANAGEMENT / Governance and Compliance / Social Partnerships / Green Issues / Globalization and Trade / PART III: ETHICAL MANAGEMENT IN PRACTICE: ETHICS AND KEY FUNCTIONAL AREAS / Accounting and Finance / Organizational Behaviour and Human Resource Management / Marketing / Supply Chain and Operations Management June 2010 288pp 234x156mm 15 b/w line drawings and 15 b/w tables Paperback £29.99 978-0-230-54693-6

Corporate Social and Human Rights Responsibilities Global, Legal and Management Perspectives Edited by Karin Buhmann, Associate Professor, University of Copenhagen, Denmark, Lynn Roseberry, Associate Professor and Mette Morsing, Associate Professor and Professor of Corporate Social Responsibility, both at Copenhagen Business School, Denmark

This book challenges the separation between CSR and law. It also demonstrates that BRHR may be gradually separating from CSR through emphasis on state obligations. Authors from around the world discuss how businesses engage in CSR and human rights, and how governments and intergovernmental organisations may support business in taking responsibility December 2010 224pp 2 figures and 3 b/w tables Hardback £60.00

216x138mm 978-0-230-23089-7

Critical Management Ethics Thomas Klikauer, School of Management, University of Western Sydney, Australia

Written in the European tradition of Kant’s philosophical trilogy on critique and Hegel’s concept of ethical life it outlines the great traditions in ethical philosophy: Aristotelian virtue ethics, Kantian ethics, and utilitarianism. It presents modern ethics from Nietzsche, Adorno, and Habermas to Kohlberg’s stages of moral development. July 2010 6 b/w tables Hardback

288pp

216x138mm

£65.00

978-0-230-23825-1

Humanistic Management in Practice Edited by Ernst Von Kimakowitz, Independent Professional, Michael Pirson, Assistand Professor, Graduate School of Business, Fordham University, USA, Heiko Spitzeck, Lecturer, Cranfield University, UK, Claus Dierksmeier, Associate Professor, Department of Philosophy, Stonehill College, USA and Wolfgang Amann, Director of Executive Education, Goethe Business School, Germany

The first book in a new series to investigate the principles of humanistic management and examine their throretical merits. In order to demonstrate that humanistic ideas also work in practice and can lead to actionable management guidelines it presents a collection of case studies of how businesses succeed in generating social value whilst being profitable. December 2010 304pp 12 b/w tables and 20 figures Hardback £65.00

216x138mm 978-0-230-24632-4

Humanism in Business Series Series Editor: Heiko Spitzeck

Social Capital, Corporate Social Responsibility, Economic Behaviour and Performance Edited by Lorenzo Sacconi, Professor of Economics, Trento University, Italy and Giacomo Degli Antoni, Research Fellow, Interuniversity Centre for Economic Ethics and Corporate Social Responsibility, MilanoBicocca University, Italy

This book focuses on the concepts of social capital, corporate social responsibility, and economic development in relation to economic theory of institutions and behavioural economics. It also takes a macroeconomic and empirical approach, on the relationship between social capital, ethical behaviour and economic development. December 2010 272pp 23 b/w tables and 18 figures Hardback £65.00

216x138mm 978-0-230-23568-7

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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BUSINESS ETHICS CORPORATE SOCIAL RESPONSIBILITY

The Individual in Business Ethics

Ethical Leadership

Big Business, Big Responsibilities

Global Challenges and Perspectives

An American Cultural Perspective

Edited by Carla Millar, Professor, International Marketing and Management, University of Twente, The Netherlands and Eve Poole, Deputy Director, Ashridge Public Leadership Centre, Ashridge Business School, UK

From Villains to Visionaries: How Companies are Tackling the World’s Greatest Challenges

Tomas Kavaliauskas, Lecturer, Vytautas Magnus University, Lithuania

The individual’s treatment in corporate life is revealed through the eyes of Protestant culture and its coercive work tradition where efficiency value usurps values of individual freedoms. December 2010 192pp Hardback £65.00

216x138mm 978-0-230-28553-8

Corporate Social Responsibility and Corporate Governance The Contribution of Economic Theory and Related Disciplines Edited by Lorenzo Sacconi, Professor of Economics, Trento University, Italy, Margaret Blair, Professor of Law, Vanderbilt University, USA, Edward Freeman, Elis and Signe Olsson Professor of Business Administration, Darden School of Business, Virginia University, USA and Alessandro Vercelli, Department of Economic Policy, Finance and Development, University of Siena, Italy

Presents analysis, examples, and ideas about the future in a lively yet academically robust format. The book presents the ethical leadership dilemmas of day-to-day international business life in all their complexity, providing a range of angles, options and ideas to feed a questioning mind. November 2010 208pp 17 b/w tables and 21 figures Hardback £65.00

216x138mm 978-0-230-27546-1

The Church on Capitalism Theology and the Market Eve Poole, Deputy Director, Ashridge Public Leadership Centre, Ashridge Business School, UK

An examination of the views on capitalism of bishops, academics and business people in the Church of England. Highlighting the richness and distinctiveness of these arguments, it also points to flaws and gaps. Offering a new framework for public theology, Poole urges the Church to take its proper place in re-shaping the global economy.

Corporate social responsibility is examined in this book as multi-stakeholder approach to corporate governance. This volume outlines neo-institutional and stakeholder theories of the firm, new rational choice and social contract normative models, self regulatory and soft law models, and the advances from behavioural economics.

Contents: Preface / List of Acronyms / List of Illustrations / Introduction / General Synod Views / Church of England Commentators / Types of Theology / Critique of Church of England Views / Conclusion / Notes / Bibliography

November 2010 432pp 36 figures and 18 b/w tables £70.00 Hardback

October 2010 3 b/w tables Hardback

234x156mm 978-0-230-23654-7

Andy Wales, Director of Sustainable Development, SABMiller, Matthew Gorman, Director, Corporate Responsibility & Environment, BAA Ltd ., and Dunstan Hope, Managing Director, Information and Communications Technology, Business for Social Responsibility, USA

248pp

216x138mm

£65.00

978-0-230-27516-4

Big business is often seen as the villain in terms of the environment or social wellbeing. But some leading businesses are becoming leaders in the fight against climate change and protectors of human rights. This book explains why this is now a core part of strategy and not just philanthropy for these businesses. Contents: Introduction / A Challenging World with some Unexpected Heroes / The Scale of the Challenge for Change / Changing Course: How Big Business Began to Lead / The New Collaboration Zone / Beware the Power of the Naysayers / Smarter Products and Better Protected Consumers / Looking Beyond the Label / New Responsibilities in the Networked Age / Complexity, Innovation and Regulation / Who is Driving Change? / The Government of Big Business / Everyday Champions / Conclusion -The View from Here – Successful Companies in a Sustainable World June 2010 2 b/w tables Hardback

192pp

234x156mm

£26.00

978-0-230-24395-8

International Economic Association

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Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:28

BUSINESS ETHICS CORPORATE SOCIAL RESPONSIBILITY

An Ethical Approach to Leading Change

The Humanitarian Response Index (HRI) 2009

Citizenship

An Alternative and Sustainable Application

Whose Crisis? Clarifying Donor’s Priorities

Edited by Andrew Kakabadse, Professor of International Management Development, Cranfield School of Management, Cranfield University, UK, Nada Kakabadse, Professor of Management and Business Research, Northampton Business School, UK and Kalu N. Kalu, Professor of Political Science and Public Administration, Auburn University, USA

Mervyn Conroy, Senior Fellow, University of Birmingham, UK

MacIntyre’s narrative based virtue ethics have for the first time in this book been applied to an organization undergoing change driven by market forces and a society that wants more for less with scant regard for the means by which that is achieved. The practical potential of these insights is explored in the case study that runs through the book. Contents: Introduction / The Healthcare Sector and the Modernizing Agenda / Organizational Change and Healthcare / Turning to Narrative / Research Methodology / Stories: Epic, Tragic, Comic and Romantic / Serial: Community Mental Health Team Formation / Themes / Feedback and Focus Groups / Discussion and Conclusions December 2009 272pp Hardback £69.00

216x138mm 978-0-230-23847-3

ebook available from: Palgrave Connect Business & Management Collections

DARA (Development Assistance Research Associates)

'The HRI is an enormously innovative tool for preparing for a world of greater humanitarian shock and urgent need. We need to put humanitarian response on a greatly scaled-up basis. The HRI will bring us much closer to this goal. The wellbeing and even survival of millions are at stake.’ - Jeffrey D. Sachs, Director of The Earth Institute, Columbia University, USA Over 350 million people are affected each year by disaster and conflict. The international community is often unable to respond effectively to these crises. This report provides an independent examination of donor performance with the aim of improving the effectiveness of aid, and promoting greater accountability of donors. November 2009 256pp Paperback £42.00

276x216mm 978-0-230-57349-9

Greed and Corporate Failure The Lessons from Recent Disasters

Corporate Social Responsibility and Regulatory Governance

Stewart Hamilton, Professor of Accounting and Finance, IMD, Switzerland and Alicia Micklethwait, Accountant and Writer

Corporate Social Responsibility and Regulatory Governance, Utting, Marques Towards Inclusive Development?

April 2006 Hardback

Edited by Peter Utting, Deputy Director, United Nations Research Institute for Social Development (UNRISD), Switzerland and José Carlos Marques, Desautels Faculty of Management, McGill University, Canada November 2009 328pp Hardback £63.00

224pp £31.00

234x156mm 978-1-4039-8636-8

Choice Outstanding Academic Title 2006 ebook available from: Dawson ERA, Waterstone’s, Palgrave Connect Business & Management Collections, Ebook Library, ebooks.com, Myilibrary, NetLibrary

A Reality Far From Ideal

‘An outstanding and critical summation of citizenship, a definite for all in public policy and administration.’ - Professor Farhad Analoui, Professor, International Development& Human Resource Management, Bradford University, UK September 2009 224pp 2 figures and 13 b/w tables Hardback £63.00

216x138mm 978-0-230-21666-2

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

Global Boards One Desire, Many Realities Edited by Andrew Kakabadse, Professor of International Management Development, Cranfield School of Management, Cranfield University, UK and Nada Kakabadse, Professor in Management and Business Research, Northampton Business School, UK

‘An insightful and powerful analysis of the global context of board oversight. Readable and highly relevant to the current day events.’ - Professor David Altman, Executive Vice President, Research, Innovation& Product Development, Centre for Creative Leadership September 2009 304pp 16 figures, 48 b/w tables Hardback £63.00

216x138mm 978-0-230-21212-1

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

216x138mm 978-0-230-57644-5

International Political Economy Series ebook available from: Palgrave Connect Political & International Studies Collections

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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BUSINESS ETHICS CORPORATE SOCIAL RESPONSIBILITY • BUSINESS LAW

Eco-Innovation

Business Ethics in Action

When Sustainability and Competitiveness Shake Hands

Seeking Human Excellence in Organizations

Javier Carrillo-Hermosilla, Professor of Economic Environment, Instituto de Empresa, Spain, Pablo del Río González, Professor of the Department of International and Spanish Economics and Vice-dean for External Relations, Faculty of Social Sciences and Law, University of Castilla -La Mancha, Spain and Totti Könnölä, Research Fellow, Centre for Eco-Intelligent Management, Instituto de Empresa, Spain

Eco-Innovation considers the impact industry has on our environmental surroundings whilst exploring the need for more sustainable development. The concept of sustainable development and the general understanding of the interdependence of the environment and the economy are both examined in this thoughtprovoking new book. August 2009 272pp 26 b/w tables and 18 figures Hardback £27.00

Domènec Melé, Professor and Chairman, Department of Business Ethics, IESE Business School, University of Navarra, Spain

'It is argued that, without neglecting efficiency or profits, human wellbeing should be the first priority of every business. Business Ethics in Action defends the need to orient business to people. Through case studies and pedagogy, this book aids students to apply the foundations and principles of business ethics to real world situations. Contents: PART I: INTRODUCTION TO BUSINESS ETHICS / PART II: THE INDIVIDUAL WITH THE ORGANIZATION / PART IV: ORGANIZATIONAL ETHICS / Part V: SOCIETAL BUSINESS ETHICS June 2009 Paperback

440pp £32.99

234x156mm 978-0-230-57310-9

Fourteen philosophers, economists and legal scholars address the question ‘Can intellectual property rights be fair?’ What differentiates intellectual from real property? Should libertarians or Rawlsians defend IP rights? What’s wrong with free-riding? How can incentives be taken into account by theories of justice? November 2010 277pp £19.99 Paperback

216x138mm 978-0-230-28502-6

ebook available from: Palgrave Connect Religion & Philosophy Collections, NetLibrary, Myilibrary, ebooks.com, Dawson ERA, Ebook Library, Ebrary

Employment Law Deborah J. Lockton, Professor of Employment Law, Leicester De Montfort Law School, UK

Greed

For all of the technical explanations for meltdown in the financial markets during the banking crisis, the most readily accepted and almost universal explanation is the single word ‘greed’. This is a subject which can at once be seen as the disease at the heart of society and the motivating force behind the progress of mankind. October 2009 Hardback

208pp £57.00

216x138mm 978-0-230-20148-4

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

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Edited by Axel Gosseries, Alain Strowel, both at Facultés Universitaires Saint-Louis, Belgium and Alain Marciano, Université de Reims, France

7th edition

978-0-230-20206-1

Edited by Alexis Brassey, Consultant, Cramer Pelmont Solicitors and Stephen Barber, Senior Research Fellow, Global Policy Institute, London Metropolitan University, UK Foreword by Nicola Horlick

Intellectual Property and Theories of Justice

A Full Table of Contents is Available at: www.palgrave.com

234x156mm

ebook available from: Dawson ERA, Ebook Library, ebooks.com, Ebrary, Myilibrary, NetLibrary, Waterstone’s, Palgrave Connect Business & Management Collections

Business Law

Employment law is one of the fastest moving areas in the law today, with statutory changes, European Directives and new cases changing the detail rapidly. This book steers the student confidently through the complexities, exploring statute and case law and is reinforced with summaries, exercises and further reading throughout. March 2010 472pp Paperback £23.99

246x171mm 978-0-230-25158-8

Palgrave Macmillan Law Masters

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:28

BUSINESS LAW • BUSINESS HISTORY • BANKING AND FINANCE

Comparative Contract Law Cases, Materials and Exercises Thomas Kadner Graziano, Professeur Ordinaire, University of Geneva, Switzerland

A guide to the principles of European private law enhanced by a practical approach designed to promote learning by doing. Students are introduced to comparative methodology by working through a series of scenarios to be solved, rigorously underpinned with references to cases and materials. September 2009 Paperback £34.99

536pp 246x171mm 978-0-230-57979-8

Business History

When Money Was In Fashion

Marketing Financial Services

Henry Goldman, Goldman Sachs, and the Founding of Wall Street

2nd edition

June Breton Fisher, Henry Goldman’s granddaughter. She has done extensive professional research into her family tree and forged a reconnection with the Sachs

The gripping story of the founding of world’s most successful investment bank. Contents: Against all Odds / Growing Pains / Bickering in the Boardroom / Phoenix Rising / The Fine Art of Collecting Fine Art / Family Matters / End of the Line / Acknowledgments May 2010 288pp 21 b/w photographs Hardback £17.99

Charlie Webb, Lecturer in Law, London School of Economics and Political Science, UK and Tim Akkouh, Barrister, New Square Chambers, Lincoln’s Inn, UK

Trusts Law is a clear and concise text aimed at first time students of equity and trusts, covering all topics typically included in courses by providing an account both of the case law and also the main academic debates on which exam questions often focus. The authors have provided useful insights and new perspectives on a complex subject. April 2008 Paperback

234x156mm 978-0-230-61750-6

ebook available from: NetLibrary, Ebrary, ebooks.com, Myilibrary, Dawson ERA, Ebook Library, Waterstone’s

Trusts Law

464pp £19.99

216x138mm 978-1-4039-8785-3

Banking and Finance

Creating Nordic Capitalism The Development of a Competitive Periphery Edited by Susanna Fellman, Associate Professor, University of Helsinki, Finland, Martin Iversen, Assistant Professor, Centre for Business History, Copenhagen Business School, Denmark, Hans Sjögren, Professor, Stockholm School of Economics, Sweden and Lars Thue, Professor, BI Norwegian School of Management, University of Oslo, Norway September 2008 656pp Paperback £38.99

234x156mm 978-0-230-54553-3

Jillian Farquhar, Professor of Marketing Strategy, University of Bedfordshire, UK and Arthur Meidan, Emeritus Professor of Marketing, Sheffield University, UK

'The authors have brought a new dimension to what was already an academic marker in this field. The text follows a structured thinking process and has a challenging up-to-date context, lively content with real relevance to industry, as well as a good monological approach.' - Professor Luiz Moutinho, Foundation Chair in Marketing, University of Glasgow, UK A comprehensive guide to decision making for students of Financial Services Marketing, or marketers working within the financial services sector. The second edition is fully comprehensively revised and updated, with a new structure, many new chapters, a range of international case studies and vignettes and well-developed pedagogical features. Contents: Marketing and Financial Services: An Overview / The Financial Services Environment / The Financial Services Customer / Segmenting & Targeting the Financial Services Marketplace / Information for Marketing Financial Services / Relationship Marketing in Financial Services / Building and Sustaining the Financial Services Brand / Creating Value: The Financial Services Product / Pricing and Value in Financial Services / Distributing Financial Services / Communicating in the Marketing of Financial Services / Marketing Strategies in Financial Services May 2010 424pp 246x189mm 40 b/w tables, 30 diagrams and 10 b/w photographs Paperback £35.99 978-0-230-20118-7

Palgrave Macmillan Law Masters

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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BANKING AND FINANCE

An Introduction to Global Financial Markets

The Management of Consumer Credit

6th edition

Theory and Practice 2nd edition

Stephen Valdez, formerly Financial Trainer and Consultant and former Director of Profile Financial Training Plc., and Philip Molyneux, Professor of Banking and Finance, Bangor Business School, Bangor University, UK

'This book definitely provides the best introduction to the study of world financial markets.' - Francis Bismans, Professor in Economics and Finance, BETA and University of Nancy, France 'A must read for those beginning to study finance and an essential reference for advanced students of the topic. The coverage of the recent financial crisis is fantastic and provides a thorough update of all the data, markets, institutions, and financial instruments that played a role in the crisis.' - Allen N. Berger, H. Montague Osteen, Jr., Professor in Banking and Finance, Moore School of Business, University of South Carolina, USA Contents: Preface / Acknowledgements / PART I: INTRODUCTION / The Debt Merry-go-round / PART II: BANKING / Banking Background / The Role of the Central Bank / Commercial Banking / Investment Banking / PART III: SECURITIES MARKETS / The Money and Bond Markets / Stock Exchanges / Hedge Funds and Private Equity / Financial Crisis / PART IV: FOREIGN EXCHANGE AND EUROPEAN ECONOMIC AND MONETARY UNION / Foreign Exchange / European Economic and Monetary Union / PART V: DERIVATIVE PRODUCTS / Traded Options / Financial Futures / Other Derivative Products / PART VI: THE NEW TIGER ECONOMIES / The New Tiger Economies: China and India / PART VII: Trends in the Global Financial Markets / Key Trends / / Glossary April 2010 528pp 50 b/w tables and 5 figures Paperback £29.99

234x156mm 978-0-230-24309-5

Steven Finlay, Head of Analystics, HML, UK

April 2010 280pp 20 figures and 13 b/w tables Hardback £65.00

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216x138mm 978-0-230-23830-5

ebook available from: Palgrave Connect Economics & Finance Collections

The Essential Financial Toolkit Everything You Always Wanted To Know About Finance But Were Afraid To Ask Javier Estrada, Professor of Finance, IESE Business School, Spain

Math and jargon make essential financial concepts seem intimidating, but that is simply because most books do not have the goal of being accessible to interested readers – this book does. In ten easy-toread chapters, it explains all the essential financial tools and concepts, fully illustrated with real-world examples and Excel implementations.

3rd edition Keith Pilbeam, Professor of International Economics and Finance, City University, London, UK

'A superb blend of theory, recent practical examples and data analysis allowing students to gain a thorough understanding of the workings of financial markets and of financial instruments amongst various financial issues. It presents an outstanding and unique review of the recent credit crunch with valuable insights and considerable details of its causes and impacts. Students will benefit by working through the challenging questions at the end of each chapter.' - Jassodra Maharaj, Senior Lecturer in Economics, Royal Docks Business School, University of East London, UK Contents: The World of Finance / Financial Intermediation and Financial Markets / Financial Institutions / Monetary Policy and Interest Rate Determination / Domestic and International Money Markets / The Domestic and International Bond Market / Portfolio Analysis: Risk and Return in Financial Markets / The Capital Asset Pricing Model / Stockmarkets and Equities / The Efficiency of Financial Markets / The Foreign Exchange Market / Theories of Exchange Rate Determination / Financial Futures / Options / Option Pricing / Swap Markets / Financial Innovation and the Credit Crunch / Regulation of the Financial Sector March 2010 544pp 70 figures and 80 tables Paperback £39.99

246x189mm 978-0-230-23321-8

Contents: Tool 1: Returns / Tool 2: Mean Returns / Tool 3: Risk: Standard Deviation and Beta / Tool 4: Diversification and Correlation / Tool 5: Required Returns and the CAPM / Tool 6: Downside risk / Tool 7: Risk-Adjusted Returns / Tool 8: NPV and IRR / Tool 9: Multiples / Tool 10: Bonds / Appendix: Some Useful Excel Commands December 2010 128pp 19 b/w tables and 5 figures Hardback £26.00

This book explains how financial institutions, such as banks and finance houses, manage their portfolios of credit cards, loans, mortgages and other types of retail credit agreements. The second edition has been substantially updated, with new chapters on capital requirements, Basel II, scorecard and portfolio monitoring.

Finance & Financial Markets

216x138mm 978-0-230-28359-6

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:28

BANKING AND FINANCE • BUSINESS ECONOMICS

Money Makers

The Gendering of Global Finance

Inside the New World of Finance and Business David Snider, Associate Consultant at Bain & Company and Chris Howard, President’s Associates Presidential Professor, Vice President for Strategic & Leadership Initiatives and Director of the Honors College Leadership Center, University of Oklahoma, USA

In the wake of global financial crisis the businesses driving our modern economy have changed. While elite fields of business and finance play a dominant role in the global economy, how they work remains a mystery to most outsiders. Money Makers reveals the selective and secretive industries of the private sector that drive the modern economy. March 2010 Hardback

256pp £18.99

234x156mm 978-0-230-61401-7

ebook available from: NetLibrary, Dawson ERA, Ebrary, ebooks.com, Myilibrary, Waterstone’s, Ebook Library

Personal Investment: Financial Planning in an Uncertain World Mariana Mazzucato, Professor of Economics of Innovation, Jonquil Lowe, Lecturer in Personal Finance, Alan Shipman, Lecturer in Economics and Andrew Trigg, Senior Lecturer in Economics all at The Open University, UK

Libby Assassi, Associate Fellow, Centre for Gender Studies, University of Sussex, UK

‘An impressive contribution of this book is its rigorous deployment of gender as an analytical category that connects the dots between the everyday micro-practices of financial life and structural features of the global economy. Its rich historical detail reminds us that gendered relations of credit and finance have transformed over time and across myriad forms of political and economic organization.’ - Professor Mary Condon, Osgoode Hall Law School, York University, Canada October 2009 Hardback

224pp £60.00

216x138mm 978-0-230-51793-6

ebook available from: Palgrave Connect Political & International Studies Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

Business Accounting An Introduction to Financial and Management Accounting Jill Collis, Senior Lecturer in Accounting, Faculty of Business and Law, Kingston University, UK and Roger Hussey, Dean, Odette School of Business, University of Windsor, Canada

This innovative teaching text provides an introduction to personal investment in a world defined by uncertainty. With a focus on risk, socioeconomic change and the regulatory framework, and a wealth of international case studies, the book covers all the key issues that affect personal investment decisions and their ultimate success or failure.

Business Accounting covers financial and management accounting in a non-technical style, particularly suitable for non-specialist undergraduate and postgraduate students. The active-learning approach seeks to convey an understanding of the subjectivity inherent in accounting and the ability to evaluate financial information.

March 2010 Paperback

August 2006 Paperback

448pp £37.99

246x189mm 978-0-230-24660-7

400pp £32.99

BUSINESS Economics

How China Became Capitalist Ronald Coase, Nobel Laureate in Economics and Ning Wang , Assistant Professor, School of Politics and Global Studies, Arizona State University, USA

Written by Nobel Laureate Ronald Coase and co-published with the Institute of Economic Affairs, How China Became Capitalist investigates the profound impact of China’s extraordinary market transformation. Examining the extraordinary events that led to China’s transformation from a close socialist economy to an invincible manufacturing powerhouse of the global economy, How China Became Capitalist argues that the impact of events that led China to become capitalist could not have been predicted. From the death of Mao to China’s market reform and move to capitalism under the auspices of the Chinese Communist Party, How China Became Capitalist controversially argues that China’s growth potential will be inhibited in future without a vibrant market in ideas. Contents: Preface / China at the Death of Mao / ChaChina in Transition / How China’s Market Reform Began / A Bird in the Cage: Market Reform Under Socialism / Growing out of Socialism: Capitalism with Chinese Characteristics / From Capitalism to Capitalisms / Appendix One: A Few Maps of China / Appendix Two: Some Statistics on the Chinese Economy / Appendix Three: Sources of References June 2011 Hardback

256pp £26.00

234x156 978-0-230-28551-4

246x189mm 978-1-4039-4886-1

Co-publisher Open University

1000s of scholarly ebooks available at www.palgraveconnect.com, ask your librarian to request a trial

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BUSINESS ECONOMICS

Local Economies and Global Competitiveness

The Spectre at the Feast Capitalist Crisis and the Politics of Recession

Edited by Bruno Dallago, Professor of Economics and Academic Director, Joint European Master in Contemporary Local Development, University of Trento, Italy Chiara Guglielmetti, Post-Doctoral Research Fellow, School on Local Development of the University of Trento, Italy

The globalized economy depends on local and context-specific factors. This edited volume addresses local-global nexuses via case studies of global interactions in developed and developing areas, and of particular firms’ approaches to these issues. The chapters build up a prospectus on how best to create globally capable localities. Contents: PART I: TERRITORIES, DEVELOPMENT AND COMPETITIVENESS / PART II: FIRMS, CONTEXT AND PROXIMITY Full Table of Contents is Available at: www.palgrave.com October 2010 272pp 216x138mm 25 b/w tables, 17 figures and 2 maps Hardback £65.00 978-0-230-25272-1

Networks in the Russian Market Economy

This book examines the significance of networks among the firms operative in the contemporary Russian software industry in the St. Petersburg region. It focuses on the kind of resources that are transmitted through the personal networks of Russian business managers and directors.

B&M2011_LIVE.indd 72

‘Timely and accessible, a must read for anyone interested in the competing explanations of the current financial crisis and possible solutions.’ - Professor Herman M. Schwartz, University of Virginia, USA ‘Andrew Gamble is our most formidable exponent of the classical tradition of political economy... He writes with exemplary clarity in limpid English, enlivened with flashes of dry humour... I have learned more from him than from any other political analyst of our generation...The Spectre at the Feast is Gamble at his best...a book that should be compulsory reading in every finance ministry and central bank...[and] the best starting point for the long road to reconstruction that the left now has to take.’ - David Marquand, New Statesman Contents: Introduction: The Road to Excess / From Boom to Bust / Crises of Capitalism / Globalization and Neoliberalism / The Politics of Recession / The Global Impact / What is to be Done? May 2009 Paperback

Marrku Lonkila, Academy of Finland Research Fellow, Department of Social Research, University of Helsinki, Finland

December 2010 208pp 5 b/w tables and 4 figures Hardback £60.00

Andrew Gamble, Professor of Politics, University of Cambridge, UK

216x138mm 978-0-230-25239-4

200pp £16.99

216x138mm 978-0-230-23075-0

ebook available from: Waterstone’s

The New Palgrave Dictionary of Economics 2nd edition Edited by Steven N. Durlauf, University of Wisconsin, USA and Lawrence E. Blume, Cornell University, USA

‘Much has changed in the latest incarnation of this dictionary...More than 1,500 economists contributed almost 1,900 signed entries; more than 1,000 of the entries are new or ‘heavily revised’ and expanded. Along with the descriptions of economic method from earlier editions, this edition includes much information on ‘what those methods have found.’ It also offers new emphasis on advances that have occurred in microeconomics, Bayesian theory, game theory, and behavioral, international, and experimental economics...A regularly updated online version of the dictionary is available www.dictionaryofeconomics.com, with site license pricing based on institution type and FTE. Summing Up: Highly recommended.’ - Choice Written by over 1500 eminent contributors, this edition of The New Palgrave Dictionary of Economics retains many classic essays of enduring importance and contains 1,872 articles. Published in eight print volumes and for the first time in online format, this is the definitive scholarly reference work for a new generation of economists. Also available as a dynamic online resource Contents: Publishing History / Editors’ Preface / List of Entries A-Z / The Dictionary Volumes 1-8 / Appendices / Subject Index / Index / / Also available as a dynamic online resource. May 2008 Hardback

7534pp £1850.00

246x189mm 978-0-333-78676-5

Visit www.dictionaryofeconmics.com to request a free trial

Order securely online at www.palgrave.com or telephone +44 (0)1256 302866

24/09/2010 11:28

RISK MANAGEMENT, SECURITY AND CRIME PREVENTION • BOOKS FOR PROFESSSIONALS Risk Management, Security and Crime Prevention

The Handbook of Security Edited by Martin Gill, Professor of Criminology, University of Leicester, UK and Director of Perpetuity Research and Consultancy International Ltd., UK

Managing High-Stakes Risk Toward a New Economics for Surviva Mark Jablonowski, Intuitive Risk, USA

The threat we face from high-stakes risk has never been higher. These challenges include environmental pollution, fragile financial systems and the threat of widespread geopolitical violence. This book suggests that a return to natural risk levels – those in accordance with naturally occurring background levels – is both desirable and achievable. October 2009 Hardback

176pp £57.00

216x138mm 978-0-230-23827-5

ebook available from: Palgrave Connect Business & Management Collections, Myilibrary, NetLibrary, Ebook Library, ebooks.com, Dawson ERA

Books for Professionals

The Work-Based Learning Student Handbook Ruth Helyer, Head of Worforce Development, University of Teeside, UK

‘Some books, besides being hailed for their content, deserve honour just for the achievement of being there between two covers. Professor Martin Gill’s collection The Handbook of Security is one of those books...If a security manager who seeks some academic or other qualification, or wants to think about his profession, has one book on the shelf, it should be this one.’ - Mark Rowe, Professional Security

This book will help work-based students to successfully navigate academia. It is a hands-on guide for learners, helping them to get the most out of their university experience. Real-life case studies and useful activities are embedded throughout, illuminating the routes to university qualifications based on workplace activity.

July 2006 Hardback

June 2010 Paperback

704pp £92.00

234x156mm 978-0-230-00680-5

272pp £13.99

216x138mm 978-0-230-22956-3

Palgrave Study Skills

New Loss Prevention Redefining Shrinkage Management Adrian Beck, Reader in Criminology, Department of Criminology, University of Leicester, UK and Colin Peacock, Director of Shrink and Store Operations Improvements, Procter and Gamble, UK

'If you have anything whatsoever to do with the movement, selling and protection of goods, in whatever capacity, then New Loss Prevention is a must-read.’ - Security Today September 2009 208pp 216x138mm 5 b/w tables and 6 b/w line drawings Hardback £63.00 978-0-230-57583-7

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Thinking Skills for Professionals Bryan Greetham, Honorary Fellow, University of Durham, UK

This book gives professionals and business people the essential tools to become better thinkers and decision-makers. It sets out simple methods and techniques to avoid poor decision making by developing our conceptual, creative and critical thinking skills, along with ways of incorporating them within our daily lives. May 2010 Paperback

312pp £14.99

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TEACHING AND RESEARCHING IN HIGHER EDUCATION Teaching and Researching in Higher Education

The Grants Register 2011

Business Research A Practical Guide for Undergraduate and Postgraduate Students 3rd edition Jill Collis, Senior Lecturer in Accounting, Kingston University, UK and Roger Hussey, Dean, Odette School of Business, University of Windsor, Canada

The Complete Guide to Postgraduate Funding Worldwide 29th edition Edited by Palgrave Macmillan Ltd

The most comprehensive guide available to postgraduate grants and professional funding worldwide. For twenty-nine years the leading source for up-to-date information on the availability of, and eligibility for, postgraduate and professional awards. Each entry is verified by its awarding body and all information is updated annually. Contents: Preface / How to Use The Grants Register / The Grants Register / Subject and Eligibility Guide to Awards / Index of Awards / Index of Discounted Awards / Index of Awarding Organizations June 2010 Hardback

1120pp £210.00

297x210mm 978-0-230-20601-4

A practical and straight forward guide. Covering the entire process from reviewing the literature to writing up results, it has balanced coverage of quantitative and qualitative methods and a practical trouble shooting section. It provides all the tools needed to successfully embark on research and applies theories to real life scenarios. February 2009 Paperback

376pp £34.99

Researching Business and Management A Roadmap For Success Harvey Maylor, Lecturer in Operations and Project Management, University of Bath, UK and Kate Blackmon, Lecturer in Operations Management, Saïd Business School, UK

The MBA Companion Paul Dainty, Professor of Management Development and Moreen Anderson, Principle Fellow in Leadership and Organisational Behaviour, both at Melbourne Business School, University of Melbourne, Australia

' The MBA Companion offers an excellent way to prepare, and you will be glad to have invested in a copy.' -Dr. Richard Barker, MBA Director, Judge Business School, University of Cambridge, UK January 2008 Paperback

368pp £28.99

246x171mm 978-1-4039-9885-9

Palgrave Student Companions Series

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Series Editor: Noel Entwistle

Teaching for Understanding at University Deep Approaches and Distinctive Ways of Thinking Noel Entwistle, Professor Emeritus, Department of Higher and Further Education, University of Edinburgh, UK

‘I am genuine in my opinion that every academic development unit in each UK university will make this a keyreader for their teaching. In many cases it is likely to become the course textbook for professional development.’ - Dr. David Hay, Senior Lecturer in Higher Education, King’s College London, UK This book brings together a range of research findings and professional experience about the effects of teaching on the quality of learning at university, encouraging university teachers to think broadly and imaginatively about approaches to teaching in their own area to help students develop deep, personal understandings of the subject. July 2009 Paperback

224pp £22.99

234x156mm 978-0-333-96298-5

An introductory text on the process of research in business and management. It will enable undergraduate, taught postgraduates and MBA students to develop the skills to carry out rigorous research, using a structured approach. April 2005 496pp figures and tables Paperback £34.99

234x177mm 978-1-4039-9247-5

Universities in the 21st Century

246x189mm 978-0-333-96407-1

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TEACHING AND RESEARCHING IN HIGHER EDUCATION • OFFICE FOR NATIONAL STATISTICS

Becoming an Academic Lynn McAlpine, Professor of Higher Education Development, University of Oxford, UK and Gerlese Akerlind, Associate Professor and Director, Centre for Educational Development and Academic Methods, Australian National University, Australia

Understanding the International Student Experience Catherine Montgomery, Associate Director for Research, Centre for Excellence in Teaching and Learning, Northumbria University, UK

This book draws on research in Australia, Canada, UK, and US into the experiences of doctoral students, postdoctoral researchers and new academics. Each chapter develops researchinformed implications for policy and practice to support developing academics, and concludes with commentaries by early career academics, developers and administrators. October 2010 Paperback

224pp £21.99

Whose interests are we serving? Edited by Elaine Unterhalter, Professor of Education and International Development and Vincent Carpentier, Senior Lecturer in History of Education, both at Institute of Education, University of London, UK

‘A strong feature of the book is that it is timely and fresh. The editors have done much work to connect to sensibilities of the global recession and the emerging effects in higher education and the developing world.’ - Dr. Simon Marginson, Professor of Higher Education, University of Melbourne, Australia June 2010 Paperback

344pp £22.99

216x138mm 978-0-230-22351-6

January 2010 Paperback

United Kingdom Balance of Payments 2010 The Pink Book

Presents a contemporary approach to the experience of international students in Higher Education. Using empirical and qualitative data, the book explores their social and cultural context and its impact on their learning experience.

216x138mm 978-0-230-22791-0

Global Inequalities and Higher Education

Office for National Statistics

184pp £22.99

The Pink Book provides detailed estimates of the UK Balance of Payments for the last eleven years, including estimates for the current account, the capital account, the financial account and the International Investment Position. It also includes a geographical breakdown of the current account by country.

216x138mm 978-1-4039-8619-1

Learning Development in Higher Education This book shows how Learning Development enhances the student experience and promotes active engagement. Written by staff from the UK’s largest collaborative Centre for Excellence in Teaching and Learning (CETL), the book includes important insights for everyone interested in supporting student retention, progression and success. November 2010 224pp Paperback £22.99

Office for National Statistics

216x138mm 978-0-230-24148-0

Please use the following ISBN(S) to order all titles in the series: Hardback: 978-0-230-54497-0 Paperback: 978-0-230-54498-7

August 2010 Paperback

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297x210mm 978-0-230-24377-4

United Kingdom National Accounts 2010 The Blue Book Office for National Statistics

The Blue Book provides detailed estimates of national product, income and expenditure for the UK. It covers value added by industry, full accounts by sector and capital formation. This key annual title also includes annual figures for preliminary, provisional and full quarterly estimates of national accounts. August 2010 Paperback

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297x210mm 978-0-230-24378-1

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OFFICE FOR NATIONAL STATISTICS

Economic & Labour Market Review Office for National Statistics

An essential resource for all users of UK economic and labour market statistics, Economic & Labour Market Review (ELMR) draws together the expert research, analysis and range of content found in Economic Trends and Labour Market Trends to build an up-to-date, comprehensive and unique statistical picture of the UK economy and labour market. With impartial commentary and analysis and intelligently illustrated with tables, charts and diagrams, ELMR provides readers with an independent, cohesive view of the state of the economy, including the labour market, and gives them an insight into how the statistics behind the analysis are produced and interpreted. Visit www.palgrave-journals.com/elmr/ for more information. ISSN: 1751-8326 2010 Volume 4 Published Monthly Annual Subscription: £232

United Kingdom Economic Accounts Office for National Statistics

United Kingdom Economic Accounts (UKEA) provides detailed estimates of national product, income and expenditure for the United Kingdom. A key source of data on the economy, UKEA also contains tables showing the main aggregates of Gross Domestic Product (GDP) and Balance of Payments (BoP), plus Income and Capital Account, Financial Accounts and Financial Balance Sheets by sector.

The Standard Occupational Classification (SOC) 2010 Vol 2 The Coding Index Office for National Statistics

This volume indexes the employment relations and conditions of occupations. It uses the codes assigned by the Standard Occupational Classification (SOC) to provide this information. Volume 2 of 3.

June 2010 Paperback

292pp £60.00

297x210mm 978-0-230-27223-1

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The Standard Occupational Classification (SOC) 2010 Vol 3

ISSN: 1350-4401 2010 Volumes 68-71 Published Quarterly Annual Subscription: £114

The National Statistics Socio-economic Classification Office for National Statistics

The Standard Occupational Classification (SOC) 2010 Vol 1

This volume includes the derivation tables for Social Class based on occupation and socio-economic groups. Describes the main principles and conventions underlying Standard Occupational Classification (SOC) which lists different groups, job tasks and the common job titles.

Structure and Descriptions of Unit Groups

Financial Statistics

Office for National Statistics

This volume describes the main principles and conventions underlying Standard Occupational Classification (SOC), which lists different groups, job tasks and the common job titles. Volume 1 of 3.

Financial Statistics is a monetary compendium of the UK’s key financial and monetary statistics. Published monthly, it contains data on public sector finance, including central government revenue and expenditure, money supply and credit, banks and building societies, interest and exchange rates, financial accounts, capital issues, balance sheets and balance of payments.

June 2010 Paperback

80pp £60.00

297x210mm 978-0-230-27224-8

Visit www.palgrave-journals.com/fs/ for more information. ISSN: 0015-203X 2010 Volume 573-584 Published Monthly Annual Subscription: £404

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June 2010 Paperback

272pp £60.00

297x210mm 978-0-230-24819-9

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OFFICE FOR NATIONAL STATISTICS

Index to the UK Standard Industrial Classification of Economic Activities 2007 Office for National Statistics

A useful aid to the revised coding of industrial activities for the United Kingdom in accordance with European regulations, introduced in 2008. This volume is a practical companion to the UK Standard Industrial Classification of Economic Activities 2007, offering an alphabetic and numeric index for ease of use.

Contents: The Index to UK Standard Industrial Classification of Economic Activities 2007 January 2010 Paperback

328pp £62.50

297x210mm 978-0-230-21014-1

UK Standard Industrial Classification of Economic Activities 2007 Office for National Statistics

A clear and logical aid to the revised coding of industrial activities for the United Kingdom in accordance with European regulations, introduced in 2008. This volume contains a hierarchical classification of all industrial activities. Also available: Index to the UK Standard Industrial Classification of Economic Activities 2007. Contents: The Hierarchical Coding System for Classifying Businesses by Type of Economic or Industrial Activity January 2010 Paperback

248pp £57.50

297x210mm 978-0-230-21012-7

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INDEX Aronoff Ward Preparing Your Family Business for Strategic Change 57

A 21st-Century Japanese Management Abegglen 47 Abegglen 21st-Century Japanese Management

Action Learning and its Applications Dilworth Boshyk

Action Learning Boshyk Dilworth

Aesthetic Communication Thyssen

Agid Tarondeau The Management of Opera 29 Alliances for Sustainable Development Berlie

Alon Chang Fetscherin China Rules

Alon Franchising Globally

Álvarez del Blanco Personal Brands

Ambos Schlegelmilch The New Role of Regional Management

Anholt Competitive Identity

Anholt Places

Argüden Boardroom Secrets

Armstrong Persuasive Advertising

Asian Business & Management Hasegawa Noronha

Assassi The Gendering of Global Finance

Atzeni Workplace Conflict

Autopoietic Knowledge Systems in ProjectBased Companies Koskinen 51 Avgerou Lanzara Willcocks Bricolage, Care and Information

Bratton Sawchuk Forshaw Work and Organizational Behaviour

Barron Boehler Cook Selling Your Business for More

Brennan Baines Gardeau Contemporary Strategic Marketing

Brennan The Emergence of Southern Multinationals

Bricolage, Care and Information Avgerou Lanzara Willcocks

Baxter The Language of Female Leadership 7

Berlie Alliances for Sustainable Development 15 57

Beverland Building Brand Authenticity

Aronoff Letting Go

Bevolo The Golden Crossroads

Aronoff McClure Ward Family Business Compensation

Aronoff Ward How to Choose and Use Advisors

Aronoff Ward Make Change Your Family Business Tradition

Aronoff Ward More than Family

Aronoff Ward Preparing Successors for Leadership

B&M2011_LIVE.indd 78

Aronoff Baskin Effective Leadership in the Family Business

Boxall Purcell Strategy and Human Resource Management 27

Baron Harris Hilton Services Marketing

Aronoff Ward From Siblings to Cousins

Benett O’Reilly Welch Good for Business

Aronoff Ward Family Meetings

Bowles Cooper Employee Morale

Badillo Lesourd The Media Industries and their Markets

Boundaryless Careers and Occupational Wellbeing Cortini Tanucci Morin

Benett O’Reilly Consumed

Aronoff Ward Family Business Values

Badía Zara and her Sisters

Aronoff Astrachan Ward Developing Family Business Policies 57

Aronoff Ward Family Business Governance 57

Bouée China’s Management Revolution

Brand Champions Buckingham

Boshyk Dilworth Action Learning

Aronoff McClure Ward Family Business Succession

Bolton Houlihan Work Matters

Bad Apples Furnham Taylor

Becoming an Academic McAlpine Akerlind

Braithwaite Hyde Pope Culture and Climate 31 in Health Care Organizations

Beck Peacock New Loss Prevention

Aronoff Astrachan Mendoza Ward Making Sibling Teams Work

Boardroom Secrets Argüden

Body Language in Business Furnham Petrova 4

Beynon-Davies Business Information Systems 53 Beynon-Davies Significance Beyond Authority Middleton

53 9

Beyond Hofstede Nakata

Beyond Skill Bryson

Big Business, Big Responsibilities Wales Gorman Hope

Billis Hybrid Organizations and the Third Sector 30 Birchall People-centred Businesses

Brand Media Strategy Young

Brassey Barber Greed

Bratton Gold Human Resource Management 25

Bridge O’Neill Martin Understanding Enterprise

Bridge Rethinking Enterprise Policy

Bridgewater Football Brands

Bridgewater Football Management

Brimm Global Cosmopolitans

Brookes Grint The New Public Leadership Challenge

Brown The Cultural Work of Corporations 31 Bryson Beyond Skill

Buckingham Brand Champions

Buckley Casson The Multinational Enterprise Revisited 46 Buckley Foreign Direct Investment, China and the World Economy 45

Black Morrison Sunset in the Land of the Rising Sun

Bloom Skloot Scaling Social Impact

Blyton Blunsdon Reed Ways of Living

Building Brand Authenticity Beverland

Building Brand Value the Playboy Way Gunelius

Blyton Heery Turnbull Reassessing the Employment Relationship

Buhmann Roseberry Morsing Corporate Social and Human Rights Responsibilities 65

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24/09/2010 11:29

INDEX Building Great Customer Experiences Shaw Ivens 34 Building Influence in the Workplace Oade

Building States and Markets Özcan

Burns Corporate Entrepreneurship

Burns Entrepreneurship & Small Business 59 Business Accounting Collis Hussey

Business at a Crossroads Lloyd

China’s Emerging Outsourcing Capabilities Lacity Willcocks Zheng 54

Creating Nordic Capitalism Fellman Iversen Sjögren

China’s Highway of Information and Communication Technology Yu Li-Hua

Creative Labour McKinlay Smith

China’s Management Revolution Bouée

Crisis and Recovery Williams Elliott

Chouliaraki Morsing Media, Organizations and Identity

Critical Concepts in Management and Organization Studies Stokes

The Church on Capitalism Poole

Critical Management Ethics Klikauer

Citizenship Kakabadse Kakabadse Kalu

The Cultural Work of Corporations Brown

City Branding Dinnie

Culture and Climate in Health Care Organizations Braithwaite Hyde Pope

Culture and Positioning as Determinants of Strategy Ellson 16

Business Ethics in Action Melé

Business Information Systems Beynon-Davies

The Business Leader’s Health Manual McGannon

Coach and Couch Kets de Vries Korotov Florent-Treacy

The Coaching Kaleidoscope Kets de Vries Guillén Korotov

Business Power and Conflict in International Environmental Politics Falkner 46 Business Research Collis Hussey

Business Statistics Taylor

Business Strategy Campbell Edgar Stonehouse

Butcher Clarke Smart Management

Caldwell Gravett Using Your Emotional Intelligence to Develop Others

Can Japan Compete? Porter Takeuchi Sakakibara

Can Pay Be Strategic? Trevor

Canals The Future of Leadership Development 4 Capital Rising Cohan Rangan

Carlock Ward When Family Businesses are Best

Carlopio Strategy by Design

Carrillo-Hermosilla del Río González Könnölä Eco-Innovation 68 Casanova Global Latinas

Cohan Rangan Capital Rising

Collis Hussey Business Accounting

Collis Hussey Business Research

Comparative Contract Law Kadner Graziano 69

12 64

D Dainty Anderson The MBA Companion

Dallago Guglielmetti Local Economies and Global Competitiveness

Dann Dann E-Marketing

DARA (Development Assistance Research Associates) The Humanitarian Response Index (HRI) 2009 67

Complexity and the Nexus of Leadership Goldstein Hazy Lichtenstein

Das Ratna Perspectives on Rules of Origin 44

Conroy An Ethical Approach to Leading Change

Consumed Benett O’Reilly

Competitive Identity Anholt

Campbell Edgar Stonehouse Business Strategy 14

Cetindamar Phall Probert Technology Management

Coase Wang How China Became Capitalist 71 Coda Entrepreneurial Values and Strategic 60 Management

The Competitive Advantage of Nations Porter 16

Customer Experience Shaw Dibeehi Walden 35

Darroch Marketing Through Turbulent Times 37

Contemporary Strategic Marketing Brennan Baines Gardeau 38 Contrepois Delteil Dieuaide Globalizing Employment Relations

Corporate Entrepreneurship Burns

Corporate Social and Human Rights Responsibilities Buhmann Roseberry Morsing 65 Corporate Social Responsibility and Corporate Governance Sacconi Blair Freeman 66 Corporate Social Responsibility and Regulatory Governance Utting Marques

De Waal Strategic Performance Management 16 Defining Moments Shaw

Derungs-Ruhier Trans-Cultural Leadership for 3 Transformation Developing Family Business Policies Aronoff Astrachan Ward

Developing Innovative Organizations Gailly 62 Developing Multicultural Leaders Muna Zennie 3 Digital Advertising McStay

Dilworth Boshyk Action Learning and its Applications

Dimitratos Jones Resources, Efficiency and Globalization

Dinnie City Branding

The DNA of Customer Experience Shaw

Chahal The Dream

Cortini Tanucci Morin Boundaryless Careers and Occupational Wellbeing 21

Changes in Innovation Saarinen Rilla

Courpasson Thoenig When Managers Rebel 6

Doing Business With China Hamilton Zhang 48

China Counting Mackinnon Powell

Crane Rizowy Latin American Business Cultures

Donaldson Sales Management

Donkin The Future of Work

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China Rules Alon Chang Fetscherin

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INDEX Donkin The History of Work

Entrepreneurship Rae

The Dream Chahal

Entwistle Teaching for Understanding at University

Farquhar Meidan Marketing Financial Services

Equality, Inequalities and Diversity Noon Kirton Healy

Fellman Iversen Sjögren Creating Nordic Capitalism

Finance & Financial Markets Pilbeam

Ernest Dichter and Motivation Research Schwarzkopf Gries

Financial Statistics Office for National Statistics

The Essential Financial Toolkit Estrada

Financing Transitions Visscher Aronoff Ward 57

Essential Operations Management Hill

Finlay The Management of Consumer Credit 7 0

Drew McCallum Roggenhofer Journey to Lean 16 Dru How Disruption Brought Order

Du Toit Sim Rethinking Coaching

Dugan Krone LeCouvie A Woman’s Place

Durlauf Blume The New Palgrave Dictionary of Economics 72

Early Project Appraisal Samset

Eckrich McClure Working for a Family Business 57 Eco-Innovation Carrillo-Hermosilla del Río González Könnölä

Economic & Labour Market Review Office for National Statistics

The Economy of Brands Lindemann

Effective Leadership in the Family Business Aronoff Baskin 57 e-Governance for Development Madon

Ekman Gustavsen Asheim Learning Regional Innovation 62 Electronic Markets Standing

The Elephant In the Boardroom Furnham

Ellson Culture and Positioning as Determinants of Strategy

E-Marketing Dann Dann

The Emergence of Southern Multinationals Brennan 29 Emerging Digital Spaces in Contemporary Society Kalantzis-Cope Gherab-Martin

Emotionalizing Organizations and Organizing Emotions Sieben Wettergren

Employee Morale Bowles Cooper

Employment Law Lockton

Entrepreneurial Values and Strategic Management Coda

Entrepreneurs, Managers, and Leaders Mayo Nohria Rennella

Entrepreneurship & Small Business Burns 59 Entrepreneurship and Economic Development Naudé 60

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Essential Quantitative Methods Oakshott 17

Fisher When Money Was In Fashion

Estrada The Essential Financial Toolkit

The Five Futures Glasses Mićić

Flinn The Learning Layer

An Ethical Approach to Leading Change Conroy

70 67

The Ethical Business Mellahi Morrell Wood 65 Ethical Leadership Millar Poole

Ethnicity, Migration and Enterprise Panayiotopoulos

Executive Development Journeys Heimer Rathbone Executive Greed Kothari

21 5

Executive’s Guide to Understanding People 10 Zaleznik

Falkner Business Power and Conflict in International Environmental Politics

Football Brands Bridgewater

Football Management Bridgewater

Foreign Direct Investment, China and the World Economy Buckley

Franchising Globally Alon

Freyssenet The Second Automobile Revolution

Friends and Enemies in Organizations Morrison Wright

Frodsham Liechtenstein Getting Between the Balance Sheets

From Science to Business Haour Mieville

From Siblings to Cousins Aronoff Ward

Fryzel Dembinski The Role of Large Enterprises in Democracy and Society 30

Family Business as Paradox Ward Schuman Stutz 55

Fuller Innovation Policy and the Limits of Laissez-faire

Family Business by the Numbers Schwarz

Family Business Compensation Aronoff McClure Ward

Furnham People Management in Turbulent Times

Furnham Petrova Body Language in Business 4

Family Business Governance Aronoff Ward 57

Furnham Taylor Bad Apples

Family Business Kenyon-Rouvinez Ward

Furnham The Elephant In the Boardroom

Family Business Models Gimeno Baulenas Coma-Cros

The Future International Manager Zsolnai Tencati

Family Business Succession Aronoff McClure Ward

The Future of Decision Making Schank Lyras Soloway 13

Family Business Values Aronoff Ward

The Future of Leadership Development Canals 4

The Family Constitution Montemerlo Ward 57

The Future of Learning Voller Blass Culpin

Family Education For Business-Owning Families Schuman Ward

The Future of Work Donkin 57

Family Meetings Aronoff Ward

3 19

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24/09/2010 11:29

INDEX G

Gailly Developing Innovative Organizations 62 Gamble The Spectre at the Feast Gardiner Project Management The Gendering of Global Finance Assassi

72 9 71

The Gene Revolution and Global Food Security Oyelaran-Oyeyinka Gehl Sampath 46 Getting Between the Balance Sheets Frodsham Liechtenstein

Gibb Human Resource Development

Gill The Handbook of Security

Gimeno Baulenas Coma-Cros Family Business Models

Global Action Networks Waddell

Global Boards Kakabadse Kakabadse

The Global Brand Hollis

The Global Business Environment Morrison 43 Global Challenges for Identity Policies Whitley Hosein

Global Cosmopolitans Brimm

Global Inequalities and Higher Education Unterhalter Carpentier

Global Latinas Casanova

Global Political Economy O’Brien Williams 45

Good for Business Benett O’Reilly Welch

Gosseries Strowel Marciano Intellectual Property and Theories of Justice

Have Japanese Firms Changed? Miyoshi Nakata

Hawryszkiewycz Knowledge Management

Governing Through Technology Kallinikos

Govers Go Place Branding

Hayes The Theory and Practice of Change Management

The Grants Register 2011 Palgrave Macmillan Ltd

Healthy Growth for the Family Business Pendergast

Greed and Corporate Failure Hamilton Micklethwait

Heimer Rathbone Executive Development Journeys

Greed Brassey Barber

Green Growth, Green Profit Roland Berger Strategy Consultants GmbH

Helyer The Work-Based Learning Student Handbook

The Green Workplace Stringer

The Hidden Dynamics of Path Dependence 31 Schreyögg Sydow

Greetham Thinking Skills for Professionals 73 Grint Leadership

Grugulis Bozkurt Retail Work

Guenzi Geiger Sales Management

Gunelius Building Brand Value the Playboy Way

H Haghirian Innovation and Change in Japanese Management 49 Haghirian Japanese Consumer Dynamics Hall Janman The Leadership Illusion

48 8

Global Strategic Management Lasserre

Globalization Scholte

Globalizing Employment Relations Contrepois Delteil Dieuaide

Hamilton Micklethwait Greed and Corporate Failure

Hamilton Zhang Doing Business With China 48

Globalizing Ideal Beauty Sutton

Go Govers International Place Branding Yearbook 2010

The Handbook of Global Outsourcing and Offshoring Oshri Kotlarsky Willcocks 54

The Handbook of Security Gill

Goethals McDowell Lincoln’s Legacy of Leadership

Haour Mieville From Science to Business

Goethals Wren Leadership and Discovery

Hill Essential Operations Management

Hill Manufacturing Operations Strategy

Hill Operations Management

The History of Work Donkin

Hockerts Mair Robinson Values and Opportunities in Social Entrepreneurship 60 Hollis The Global Brand

Hopkins Star-Spangled Soccer

The House Advantage Ma

How China Became Capitalist Coase Wang 71 How Disruption Brought Order Dru

How Families Work Together Whiteside Aronoff Ward

How to Brand Nations, Cities and Destinations 40 Moilanen How to Choose and Use Advisors Aronoff Ward

How Families Work Together Whiteside Aronoff Ward

Howcroft Richardson Work and Life in the Global Economy

Harpur Innovation, Profit and the Common Good in Higher Education 30

Hughes Public Management and Administration

Hartley Hilsdon Sinfield Learning Development in Higher Education 75

Human Resource Development Gibb

Human Resource Development Gold Beardwell Holden

Goffin Lemke Koners Identifying Hidden Needs

Goffin Mitchell Innovation Management

Gold Beardwell Holden Human Resource Development

Hasegawa Noronha Asian Business & Management

The Golden Crossroads Bevolo

Hatum Next Generation Talent Management

Human Resource Management Bratton Gold 2 5

Hausner Freeman The Legacy Family

Humanistic Management in Practice Von Kimakowitz Pirson Spitzeck

Humanitarian Logistics Tomasini Van Wassenhove

Goldstein Hazy Lichtenstein Complexity and the Nexus of Leadership

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INDEX The Humanitarian Response Index (HRI) 2009 DARA (Development Assistance Research Associates) 67 Hybrid Organizations and the Third Sector Billis 30

J Jablonowski Managing High-Stakes Risk

Jack Westwood International and CrossCultural Management Studies

Jackson Shaw Mastering Fashion Buying and Merchandising Management 42

I The Idea Writers Vagnoni

Identifying Hidden Needs Goffin Lemke Koners

Imai The Transformation of Japanese Employment Relations

Index to the UK Standard Industrial Classification of Economic Activities 2007 Office for National Statistics

The Individual in Business Ethics Kavaliauskas

Industrial Design, Competition and Globalization Rusten Bryson

Industrial Organizational Psychology Levy 32 Innovation and Change in Japanese Management Haghirian

The Innovation for Development Report 2009-2010 López-Claros

The Innovation for Development Report 2010-2011 López-Claros

Innovation Management Goffin Mitchell

Innovation Policy and the Limits of Laissez-faire Fuller

Jackson Shaw Mastering Fashion Marketing 37 Jäger Managing Social Businesses

Japanese Consumer Dynamics Haghirian

Japanese Corporate Transition in Time and Space Kurihara 31 Johanson Lundberg Network Strategies for Regional Growth

Kitchen Integrated Brand Marketing and Measuring Returns

Klikauer Critical Management Ethics

Knowledge Management and Information Mellor 52 Knowledge Management Hawryszkiewycz 53 Koskinen Autopoietic Knowledge Systems in Project-Based Companies 51 Kothari Executive Greed

Kurihara Japanese Corporate Transition in Time and Space

Journey to Lean Drew McCallum Roggenhofer 16

Lacity Willcocks Zheng China’s Emerging Outsourcing Capabilities

K Kadner Graziano Comparative Contract Law 69 Kahancová One Company, Diverse Workplaces

Kakabadse Kakabadse Global Boards

Kakabadse Kakabadse Kalu Citizenship

Kakabadse Rice Wine with the Minister

Kalantzis-Cope Gherab-Martin Emerging Digital Spaces in Contemporary Society

Kallinikos Governing Through Technology 54 Kavaliauskas The Individual in Business Ethics

Kotlarsky Oshri Managing Component-Based 8 Development in Global Teams

Laljani Making Strategic Leaders

Lambin Chumpitaz Schuiling Market-Driven Management 38 The Language of Female Leadership Baxter Lasserre Global Strategic Management

7 16

Lasserre Schutte Strategies for Asia Pacific 47 Latin American Business Cultures Crane Rizowy Leach Managing in a Political World Leadership and Discovery Goethals Wren Leadership Grint

43 5 7 27

Innovation, Profit and the Common Good in Higher Education Harpur 30

Keeping the Family Business Healthy Ward 57

Integrated Brand Marketing and Measuring Returns Kitchen 40

Kenyon-Rouvinez Adler CorbettaSharing Wisdom, Building Values

Leading the Charge Zinni Koltz

Intellectual Property and Theories of Justice Gosseries Strowel Marciano 68

Kenyon-Rouvinez Ward Family Business

Kessler Management Theory in Action

Learning Development in Higher Education 75 Hartley Hilsdon Sinfield

Intelligent IT-Offshoring to India Messner

Kets de Vries Guillén Korotov The Coaching Kaleidoscope

The Learning Layer Flinn

Kets de Vries Korotov Florent-Treacy Coach and Couch

Learning Regional Innovation Ekman Gustavsen Asheim

The Legacy Family Hausner Freeman

Letting Go Aronoff

International and Cross-Cultural Management Studies Jack Westwood 46 International Business Morrison

The Leadership Illusion Hall Janman Leading HR Sparrow Hird Hesketh

8 22 8

International Place Branding Yearbook 2010 Go Govers 39

Kets de Vries Sex, Money, Happiness, and Death

Levy Industrial Organizational Psychology 32

An Introduction to Global Financial Markets Valdez Molyneux 70

Key Concepts in Innovation Thota Munir

The King of Madison Avenue Roman

Lewis Simpson Revealing and Concealing Gender

Introduction to Management Pettinger

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INDEX Lincoln’s Legacy of Leadership Goethals McDowell

Managing High-Stakes Risk Jablonowski Managing in a Political World Leach

Middleton Beyond Authority

Millar Poole Ethical Leadership

Lindemann The Economy of Brands

Lindgren Bandhold Scenario Planning

Managing Innovation Driven Companies Tschirky Herstatt Probert

Milliot Tournois The Paradoxes of Globalization

Managing Knowledge Work and Innovation 32 Newell Robertson Scarbrough

Miyoshi Nakata Have Japanese Firms Changed?

Linstead Fulop Lilley Management and Organization Lloyd Business at a Crossroads

Local Economies and Global Competitiveness Dallago Guglielmetti 72 Lockton Employment Law

Lonkila Networks in the Russian Market Economy 72 López-Claros The Innovation for Development Report 2009-2010 62 López-Claros The Innovation for Development Report 2010-2011 63 Luxury Fashion Branding Okonkwo

Luxury Online Okonkwo

Ma The House Advantage

Mackinnon Powell China Counting

Madon e-Governance for Development

Make Change Your Family Business Tradition Aronoff Ward 57 Making Sibling Teams Work Aronoff Astrachan Mendoza Ward

Making Strategic Leaders Laljani

9 32

The Management of Consumer Credit Finlay 70 The Management of Opera Agid Tarondeau 29 Management Theory in Action Kessler Managing an Age Diverse Workforce Parry Tyson Managing Complexity in Organizations Nedopil Steger Amann

6 19 6

Managing Component-Based Development in Global Teams Kotlarsky Oshri 8 Managing Economies, Trade and International Business O’Connor 45 Managing Flow Nonaka Toyama Hirata

Managing Workplace Bullying Oade

Manufacturing Operations Strategy Hill

Money Makers Snider Howard

Market-Driven Management Lambin Chumpitaz Schuiling

Marketing Financial Services Farquhar Meidan

Montgomery Understanding the International Student Experience 75

Moore New Trade Union Activism

Marketing Through Turbulent Times Darroch 37

Moilanen How to Brand Nations, Cities and Destinations 40

Moore The Practice of Statistics for Business 17 and Economics

More than Family Aronoff Ward

Martin Thompson Social Enterprise

Morrison International Business

Mastering Fashion Buying and Merchandising 42 Management Jackson Shaw Maylor Blackmon Researching Business and Management

Mayo Nohria Rennella Entrepreneurs, Managers, and Leaders

Mazzucato Lowe Shipman Personal Investment: Financial Planning in an Uncertain World 71 The MBA Companion Dainty Anderson

Morrison The Global Business Environment 43 Morrison Wright Friends and Enemies in Organizations

Moss Profiting from Diversity

The Multinational Enterprise Revisited Buckley Casson

Muna Zennie Developing Multicultural Leaders

McAlpine Akerlind Becoming an Academic 75 McGannon The Business Leader’s Health Manual

Myers Reflexive Practice

Nakata Beyond Hofstede

37 60

McKinlay Smith Creative Labour

McStay Digital Advertising

The Media Industries and their Markets Badillo Lesourd

Naudé Entrepreneurship and Economic Development

Media, Organizations and Identity Chouliaraki Morsing

Nedopil Steger Amann Managing Complexity in 6 Organizations

Melé Business Ethics in Action

Network Strategies for Regional Growth Johanson Lundberg

Mellahi Morrell Wood The Ethical Business 65

Networks in the Russian Market Economy Lonkila

Mellor Knowledge Management and Information

Neuro-Linguistic Programming Tosey Mathison

New Loss Prevention Beck Peacock

Messenger Ghosheh Offshoring and Working Conditions in Remote Work 44 Messner Intelligent IT-Offshoring to India 52 Mićić The Five Futures Glasses

The New Palgrave Dictionary of Economics Durlauf Blume 72

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Montemerlo Ward The Family Constitution 57

Martín de Castro Delgado Verde López Sáez Technological Innovation

Mastering Fashion Marketing Jackson Shaw 37

Management and Organization Linstead Fulop Lilley

Managing Social Businesses Jäger

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INDEX The New Public Leadership Challenge Brookes Grint

The New Role of Regional Management Ambos Schlegelmilch 45 The New Silk Road Simpfendorfer

New Trade Union Activism Moore

Newell Robertson Scarbrough Managing Knowledge Work and Innovation

Next Generation Leadership Penney Neilson 6 Next Generation Talent Management Hatum

Nonaka Toyama Hirata Managing Flow

The Nonprofit Challenge White

Noon Blyton The Realities of Work

Noon Kirton Healy Equality, Inequalities and Diversity

Nurturing the Talent to Nurture the Legacy Schuman 56

O’Brien Williams Global Political Economy 45 O’Connor Managing Economies, Trade and International Business 45 Oade Building Influence in the Workplace 18 Oade Managing Workplace Bullying

Oade Working in Adversarial Relationships 18 Oakshott Essential Quantitative Methods

Office for National Statistics Economic & Labour Market Review

Office for National Statistics Financial Statistics

Office for National Statistics Index to the UK Standard Industrial Classification of Economic Activities 2007 77 Office for National Statistics The Standard Occupational Classification (SOC) 2010 Vol 1 Office for National Statistics The Standard Occupational Classification (SOC) 2010 Vol 2 Office for National Statistics The Standard Occupational Classification (SOC) 2010 Vol 3

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Office for National Statistics UK Standard Industrial Classification of Economic Activities 2007

Penney Neilson Next Generation Leadership 6 77

Office for National Statistics United Kingdom Balance of Payments 2010 75 Office for National Statistics United Kingdom Economic Accounts

Office for National Statistics United Kingdom National Accounts 2010 75 Offshoring and Working Conditions in Remote 44 Work Messenger Ghosheh

People Management in Turbulent Times Furnham

People Skills Thompson

People-centred Businesses Birchall

Performing Leadership Peck Dickinson Personal Brands Álvarez del Blanco

9 39

Personal Investment: Financial Planning in an Uncertain World Mazzucato Lowe Shipman 71 Perspectives on Rules of Origin Das Ratna 44

The Oil and Gas Service Industry in Asia Yi 50

Persuasive Advertising Armstrong

Okonkwo Luxury Fashion Branding

Pettinger Introduction to Management

Okonkwo Luxury Online

Pilbeam Finance & Financial Markets

One Company, Diverse Workplaces Kahancová

Place Branding Govers Go

Places Anholt

Operations Management Hill

Poole The Church on Capitalism

Organization Philosophy Scott

Organizational Stress Management Weinberg Sutherland Cooper

Porter Takeuchi Sakakibara Can Japan Compete?

Orsato Sustainability Strategies

Porter The Competitive Advantage of Nations

Oshri Kotlarsky Willcocks The Handbook of Global Outsourcing and Offshoring 54

The Practice of Statistics for Business and Economics Moore

The Outsourcing Enterprise Willcocks Cullen Craig

Preparing Successors for Leadership Aronoff Ward 56

34 9 70

Oyelaran-Oyeyinka Gehl Sampath The Gene 46 Revolution and Global Food Security

Preparing Your Family Business for Strategic 57 Change Aronoff Ward

Özcan Building States and Markets

Profiting from Diversity Moss

Project Management Gardiner

Promoting Workplace Well-being Thompson Bates

P Palgrave Macmillan Ltd The Grants Register 2011

Panayiotopoulos Ethnicity, Migration and Enterprise

Papanastassiou Pearce The Strategic Development of Multinationals

The Paradoxes of Globalization Milliot Tournois

Parry Tyson Managing an Age Diverse Workforce

Peck Dickinson Performing Leadership Pendergast Healthy Growth for the Family Business

9 57

Public Management and Administration Hughes

22 9

Q Quantitative Methods Swift Piff

R Rae Entrepreneurship

The Realities of Work Noon Blyton

Reassessing the Employment Relationship Blyton Heery Turnbull 27

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INDEX Reflexive Practice Myers

Schuman Ward Family Education For BusinessOwning Families 57

Researching Business and Management Maylor Blackmon

Resources, Efficiency and Globalization Dimitratos Jones

Retail Work Grugulis Bozkurt

Rethinking Coaching Du Toit Sim

Rethinking Enterprise Policy Bridge

Revealing and Concealing Gender Lewis Simpson

Scott Organization Philosophy

Revenue Management Yeoman McMahon-Beattie

The Second Automobile Revolution Freyssenet

Rice Wine with the Minister Kakabadse

Selling Your Business for More Barron Boehler Cook

Rivera There’s No Crying in Business

Schwartz States Versus Markets

Schwarz Family Business by the Numbers

Schwarzkopf Gries Ernest Dichter and Motivation Research

Schwass Wise Growth Strategies in Leading Family Businesses 58

The Standard Occupational Classification (SOC) 2010 Vol 2 Office for National Statistics

The Standard Occupational Classification (SOC) 2010 Vol 3 Office for National Statistics

Standing Electronic Markets

Star-Spangled Soccer Hopkins

States Versus Markets Schwartz

Stokes Critical Concepts in Management and Organization Studies

The Strategic Development of Multinationals Papanastassiou Pearce 46

Servant Leadership van Dierendonck Patterson 5

Stead Elliott Women’s Leadership

Strategic Performance Management De Waal

7 28

Service is Front Stage Teboul

Services Marketing Baron Harris Hilton

The Role of Large Enterprises in Democracy and Society Fryzel Dembinski 30

Sex, Money, Happiness, and Death Kets de Vries

Roman The King of Madison Avenue

Sharing Wisdom, Building Values KenyonRouvinez Adler Corbetta

Strategy and Human Resource Management Boxall Purcell 27

Strategy by Design Carlopio

Stringer The Green Workplace

Roland Berger Strategy Consultants GmbH Green Growth, Green Profit

Rusten Bryson Industrial Design, Competition and Globalization 64

Shaw Defining Moments

Shaw Dibeehi Walden Customer Experience 35

S Saarinen Rilla Changes in Innovation

Sacconi Antoni Social Capital, Corporate Social Responsibility, Economic Behaviour and Performance 65 Sacconi Blair Freeman Corporate Social Responsibility and Corporate Governance 66 Sachs Rühli Kern Sustainable Success with Stakeholders

Sales Management Donaldson

Sales Management Guenzi Geiger

Supply Chain Management Waters

Sieben Wettergren Emotionalizing Organizations and Organizing Emotions

Sustainability Strategies Orsato

Significance Beynon-Davies

Sustainable Success with Stakeholders Sachs Rühli Kern

Simpfendorfer The New Silk Road

Sutton Globalizing Ideal Beauty

Smart Management Butcher Clarke

Swan Worked Up Selves

Swift Piff Quantitative Methods

Snider Howard Money Makers

Social Capital, Corporate Social Responsibility, Economic Behaviour and Performance Sacconi Antoni 65

Social Enterprise Martin Thompson

Scenario Planning Lindgren Bandhold

Social Entrepreneurship Business Models Sommerrock

Schreyögg Sydow The Hidden Dynamics of Path Dependence 31 Schuman Nurturing the Talent to Nurture the Legacy 57

Scholte Globalization

The Superpromoter Vogelaar

Shaw The DNA of Customer Experience

Scaling Social Impact Bloom Skloot

Sunset in the Land of the Rising Sun Black Morrison

Shaw Ivens Building Great Customer Experiences

Samset Early Project Appraisal

Schank Lyras Soloway The Future of Decision Making

Sommerrock Social Entrepreneurship Business Models 60 Sparrow Hird Hesketh Leading HR

The Spectre at the Feast Gamble

The Standard Occupational Classification (SOC) 2010 Vol 1 Office for National Statistics

T Talent Management of Knowledge Workers Vaiman 21 Taylor Business Statistics

Teaching for Understanding at University Entwistle

Teboul Service is Front Stage

Technological Innovation Martín de Castro Delgado Verde López Sáez

Technology Management Cetindamar Phall Probert 64

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Strategies for Asia Pacific Lasserre Schutte 47

24/09/2010 11:29

index The Theory and Practice of Change Management Hayes There’s No Crying in Business Rivera

28 7

Thinking Skills for Professionals Greetham 73 Thompson Bates Promoting Workplace Well-being

Thompson McHugh Work Organisations

Using Your Emotional Intelligence to Develop Others Caldwell Gravett 23 Utting Marques Corporate Social Responsibility and Regulatory Governance 67

Thompson People Skills

Vagnoni The Idea Writers

Thompson Smith Working Life

Vaiman Talent Management of Knowledge Workers

Thomson Graham Lloyd A Woman’s Place is in the Boardroom: The Roadmap 8

Whitley Hosein Global Challenges for Identity Policies

Valdez Molyneux An Introduction to Global Financial Markets 70

Wise Growth Strategies in Leading Family Businesses Schwass

A Woman’s Place Dugan Krone LeCouvie

Tomasini Van Wassenhove Humanitarian Logistics

Values and Opportunities in Social Entrepreneurship Hockerts Mair Robinson

Tosey Mathison Neuro-Linguistic Programming

van Dierendonck Patterson Servant Leadership

Vested Outsourcing Vitasek Ledyard Manrodt

60 5 51

Visscher Aronoff Ward Financing Transitions 57

The Transformation of Japanese Employment Relations Imai 48

Vitasek Ledyard Manrodt Vested Outsourcing 5 1

Trevor Can Pay Be Strategic?

Voller Blass Culpin The Future of Learning

Trusts Law Webb Akkouh

Von Kimakowitz Pirson Spitzeck Humanistic Management in Practice 65

Understanding the International Student Experience Montgomery

United Kingdom Balance of Payments 2010 Office for National Statistics 75 United Kingdom Economic Accounts Office for National Statistics

United Kingdom National Accounts 2010 Office for National Statistics

Unterhalter Carpentier Global Inequalities and Higher Education 75

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Vogelaar The Superpromoter

34 3

Waddell Global Action Networks

Wales Gorman Hope Big Business, Big Responsibilities

Walters Nichols Workplace Health and Safety

Ward Keeping the Family Business Healthy 57 Ward Schuman Stutz Family Business as Paradox

Women’s Leadership Stead Elliott

Work and Life in the Global Economy Howcroft Richardson

Work and Organizational Behaviour Bratton Sawchuk Forshaw

Work Less, Live More? Warhurst Eikhof Haunschild

Work Matters Bolton Houlihan

Work Organisations Thompson McHugh

Worked Up Selves Swan

Working for a Family Business Eckrich McClure

Working in Adversarial Relationships Oade 18 Working Life Thompson Smith

Workplace Conflict Atzeni

Workplace Health and Safety Walters Nichols

Warhurst Eikhof Haunschild Work Less, Live 26 More? Waters Supply Chain Management

Ways of Living Blyton Blunsdon Reed

Webb Akkouh Trusts Law

Weinberg Sutherland Cooper Organizational 20 Stress Management When Family Businesses are Best Carlock Ward

A Woman’s Place is in the Boardroom: The Roadmap Thomson Graham Lloyd

The Work-Based Learning Student Handbook 73 Helyer

Understanding Enterprise Bridge O’Neill Martin

UK Standard Industrial Classification of Economic Activities 2007 Office for National 77 Statistics

Whiteside Aronoff Ward How Families Work Together 56

Williams Elliott Crisis and Recovery

Thyssen Aesthetic Communication

White The Nonprofit Challenge

Willcocks Cullen Craig The Outsourcing Enterprise

Tschirky Herstatt Probert Managing Innovation Driven Companies 62

6 69

Thota Munir Key Concepts in Innovation

Trans-Cultural Leadership for Transformation Derungs-Ruhier 3

When Managers Rebel Courpasson Thoenig When Money Was In Fashion Fisher

Y Yeoman McMahon-Beattie Revenue Management

Yi The Oil and Gas Service Industry in Asia 50 Young Brand Media Strategy

Yu Li-Hua China’s Highway of Information and Communication Technology 49

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index Zaleznik Executiveâ&#x20AC;&#x2122;s Guide to Understanding People 10 Zara and her Sisters BadĂa Zinni Koltz Leading the Charge

42 8

Zsolnai Tencati The Future International Manager 7

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