Destination Management Dubai I Abu Dhabi I Sharjah I Fujairah I Ajman I Ras al-Khaimah I Umm al-Quwain
Explore Arabia with Eastbound
Of all the landscapes on our planet the Desert is probably the most mysterious. To unlock its secrets it takes a special kind of passion and commitment. The staff at Eastbound has crossed that chasm. Come! Explore the Arabian Gulf with us. As a full service destination management
within the first 24 hours after arrival to offer a full
company we offer the most traditional, charming
range of sightseeing tours and adventure safaris.
and enriching packages in the United Arab
Eastbound provides partners the facility to book
Emirates, Oman, Jordan, Qatar and Bahrain, with
sports events such as the Dubai World Cup, Dubai
ground handling services to Business, Leisure/FIT,
Tennis Championship, Dubai Desert Classic and
Groups and MICE clients.
the Abu Dhabi F1 Grand Prix.
Eastbound employs a team of dedicated and
Thanks to the extensive local knowledge of our
multilingual staff. Our genuine Arab hospitality
staff and their many years of experience in the
begins at the airport. A personal welcome pack
travel business we provide a highly professional
with necessary information and 24/7 contact
and personalized service.
numbers is presented to each guest upon arrival, either at the “Marhaba� hospitality lounge or at
The best way to explore the magic of Arabia
the exit gate. Our representatives visit the guests
is with Eastbound!
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A challenged industry needs a winning combination...
$1.3bn 13.25% The annual cost of poor customer service to the global tourism industry
The time and revenue loss for an average company due to delayed pricing proposals from vendors
39%
15%
Customers who said it is critical to reach a human in the first attempt so they are not trapped in automated systems or spending hours on email
Premium, customers are willing to pay for a better and more personalised travel experience
Why Eastbound Personal Service & Customer Orientation At a time of “log in and do it yourself,� we take a human-centric approach. This means that you don’t just have EASTBOUND behind you; you have the people of EASTBOUND alongside you. You get one-on-one service from friendly, knowledgeable professionals dedicated to learning your business and providing comprehensive solutions: all on a first-name basis.
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Our professional values are inspired by a customer centric work ethic Simplify We make it easy for our customers to do business with us - We listen well - We communicate knowledgeably, clearly and correctly - We provide a seamless customer experience with accountability and transparency
Simplify
Recognise
Recognise We make every effort to understand our customer
Customer
- We take pride in what we do and our enthusiasm comes across effortlessly - We care about our customers and connect with them - We express personal concern for any lapse in service, real or perceived
Solve
Solve We solve our customers’ problems even if the rules don’t offer a clear resolution - We own our customers’ problems and see them through to resolution - We speak up on behalf of our customers when rules and policies don’t make sense - We explain why
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Services Sports & Adventure
Cultural & Heritage Tours
Culinary Tours
Art Tours
MICE
- Desert Safaris/Dune bashing
Our guided tours take you through
Dubai’s eclectic food culture runs
Events such as Art Dubai showcases
Over the last few years Dubai has
- Hot Air Balloon Rides
fishing harbours or fish souks, boat-
the gamut. One can dine here under
over 70 galleries from 30 countries with
emerged as a major destination for
- Scuba Diving, Snorkelling,
building yards, falconry centres, gold
the stars or even under the ocean.
an extensive programme of collateral
all MICE activities. With world-class
souks, spice souks and other venues.
Experience a traditional home made
events including the Global Art Forum,
conference and meeting facilities, it is
- Tour of Dubai Equestrian Club
Privileged access to various cultural
UAE breakfast in the ambience of the
the Abraaj Capital Art Prize, special
no wonder that Dubai hosts over 200
- Golf Holidays – access to Nick Faldo
events (exhibitions, theatrical displays,
Sheikh Mohammed Centre for Cultural
projects curated by Bedouin Projects
trade shows, exhibitions and events
lectures etc.) organised by different
Understanding, in a typical wind tower
and The Poetry of Time presented by
annually.
bodies such as the Emirates Heritage
house in the Bastakia quarter or opt for
Van Cleef & Arpels. We take you to the
Club and The Cultural Centre of Abu
lunch of local dishes with an explanation
gathering place for collectors, artists
We have years of experience in
Dhabi.
of the region’s tradition and culture by
and art professionals from across the
managing large exhibitions, corporate
a UAE national. Our Culinary Tours in
Middle East and South Asia in the heart
events and designing bespoke incentive
Dubai will leave you hungry for more.
of Dubai.
programs. Share knowledge, prepare
Sailing, Crab Hunting
designed 18 hole, par 73 golf course - Formula 1 Grand Prix of Abu Dhabi
fresh ideas or bond with your team in a place where the desire to achieve comes with the territory.
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Services Meet & Asist
Airport Transfers
Cruise Handling
Hotel Accommodations
Educational Travel
Eastbound employs a team of dedicated
Why waste time worrying about
Cruising is undoubtedly one of the
Over the years our hospitality team has
We have an experienced team on hand,
and multilingual staff. Our genuine Arab
transportation to and from the airport
best ways to go on holiday. As one of
built excellent personal relationships
waiting to help you arrange the perfect
hospitality begins at the airport.
when our transfer service can handle all
the fastest growing segments of the
with leading luxury hotels in the UAE.
educational visit. We manage tailor-
of your transportation needs?
travel industry, cruises appeal to a wide
Customers benefit from some of the
made education trips providing stunning
range of tastes, lifestyles, budgets and
most competitive rates along with
educational tour experiences enhancing
interests.
advantage of staying in the best hotels.
pupils’ understanding of academic
A personal welcome pack with necessary information and 24/7 contact
We arrange transfers in buses, coaches,
numbers is presented to each guest
vans and mid-size cars all the way up to
Irrespective of their budget all our
subjects from Music and History, to Art,
upon arrival, either at the “Marhaba”
luxury transfers including BMW 7 series,
They offer a sense of safety, comfort
customers experience a break they will
Geography and of course Business.
hospitality lounge or at the exit gate.
Mercedes S Class and limousines.
and excitement that is hard to beat.
remember and treasure for a long time.
Every year we host students from the
Our representatives visit the guests
Our team has many years of experience
world’s leading institutions including top
within the first 24 hours after arrival to
providing on-shore handling services
MBA and Executive MBA programs.
offer a full range of sightseeing tours
including pax-exchange, transfers and
and adventure safaris.
excursions to some of the largest cruise liners in the world.
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Destinations Dubai I Abu Dhabi I Sharjah I Fujairah I Ajman I Ras al-Khaimah I Umm al-Quwain
Dubai is a unique destination that is both a dynamic business centre and a tourist paradise, offering unmatched attractions, shopping, fine dining and quality hotels. From the timeless tranquillity of the desert to the lively bustle of its souks, Dubai offers a kaleidoscope of attractions for visitors.
Highlights - A unique insight into the cultural attitudes that make up the people of the UAE - Learn about the Emirati tradition, culture and religion in a relaxed and open atmosphere - Share a breakfast or lunch with the local community
The emirate embraces a wide variety of options in a very small area. In a single day, visitors can experience everything from rugged mountains and awe-inspiring sand dunes to sandy beaches
Open Doors, Open Minds
and lush green parks, from dusty villages to luxurious residential districts and from ancient
Walk through Bastakiya, the historic restored part
houses with wind towers to ultra-modern
of Dubai where you
will find out more about
shopping malls.
traditional architecture and lifestyle. Learn more about Islam by visiting a Mosque and join an interactive discussion with your UAE national host. It is a unique opportunity to ask anything you always wanted to know about the culture, while sharing a meal.
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Destinations Dubai I Abu Dhabi I Sharjah I Fujairah I Ajman I Ras al-Khaimah I Umm al-Quwain
Would you like to embark on something artistically and spiritually different? During this authentic experience you will rub shoulders with local artists and see some of the best exhibits in the region while enhancing your creativity and creating your own art journal.
Dubai’s galleries and Fairs, Abu Dhabi’s festivals and events and Sharjah’s longstanding cultural base all combined provide venues, experiences and encounters ranging from ancient astrolabes to cutting-edge contemporary art.
Highlights - Create your own art together with leading UAE artists during
A memory of a lifetime
interactive “do art” sessions - Let art experts guide you on
The extraordinary economic development of the UAE, particularly Dubai is common knowledge.
“see art” excursions to the most important art galleries
What is not so obvious is that this development has extended dramatically over the past few years into the field of arts and culture.
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- Get a private Calligraphy Lesson from an expert
Destinations Dubai I Abu Dhabi I Sharjah I Fujairah I Ajman I Ras al-Khaimah I Umm al-Quwain
Beyond Dubai lies the UAE’s exciting capital – Abu Dhabi.
Highlights
One minute you could be cheering on at the
- Tour of the Sheikh Zayed Bin Sultan
Formula One race and the next you could be
Al Nahyan Mosque. With its 82
walking by the undulating Corniche which
white marble domes and thousands
overlooks the calm Arabian Gulf.
of inlaid columns, it is considered to be of the most important national architectural treasures of the country. - The Liwa oasis which has some of the largest and most beautiful sand dunes in the world. - The legendary Rub Al-Khali (Empty Quarter), which is a vast expanse of desert that extends through Saudi Arabia and Oman, and is the site for great stretches of off-road driving.
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Destinations Dubai I Abu Dhabi I Sharjah I Fujairah I Ajman I Ras al-Khaimah I Umm al-Quwain
Get an insight into Fujairah’s charming culture and family life
Highlights
Known for its clean beaches, posh resorts and
- Walk into the 360 year old
a cool vibe, Fujairah is one of the most relaxed emirates in the UAE with a holiday spirit that prevails all year round, thanks to its beach culture that emanates because of its 90 km long beautiful coastline.
Fujairah Fort - The Fujairah Village with beautiful displays of traditional homes and fishing boats. - Conducted tours of scenic and
Surrounded by the rugged Hajjar mountains,
historic sites such as Dibba,
Fujairah is also perfect for wadi bashing and off-
Sharm, Bidya, Wadi Wurrayah,
road driving.
Wadi Maidaq, Kalba, Khor Kalba, Awhala, Hayl, Wadi Farfar, and Bithna
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Eastbound Group The headquarters of Eastbound Group are based in New Delhi. Eastbound Tourism LLC is a subsidiary of Eastbound Group. Both companies benefit from shared infrastructure like IT systems, global network of sales representatives, media relations, marketing staff etc.
These synergies impact the following
Destinations
areas of our operations:
- India - Nepal
- Cost Management
- Bhutan
- Strategic Direction
- Sri Lanka
- Product Innovation - Customer Centricity
Eastbound India offers the following services: - Cultural & Wildlife Tours - Educational Travel - MICE - Bespoke Leisure/FIT Itineraries - Culinary & Art Tours
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Eastbound Tourism LLC Suite 106, Churchill Executive Tower Business Bay, Burj Khalifa Area Dubai UAE Telephone: +971 556306185 www.eastbound.ae
“Our logo represents the sun rising over a new horizon. It signifies what we stand for – an emerging and innovative company that is passionate about People, Travel and Destinations”