INDIA
O C T O B E R 2 0 2 1 `150
TUSCAN TIPPLES Tuscany’s fine wines
THE SUV LIFE Top SUV picks
OUT IN THE WILD Wildlife resorts in India
MULTIFACETED
MUNICH
The Bavarian capital shines across the spectrum
REPORT Mumbai and Delhi hotel reviews
LUXURY FOR THE SENSES. SUSTAINABILITY FOR THE SOUL. THE NEW VELLFIRE
www.toyotabharat.com
SELF-CHARGING
HYBRID BATTERY
YEARS
WARRANTY
ATTRACTIVE EMI OF `77 777*/UNMATCHED WARRANTY* OF 3 YEARS / 100000 KMS | ROADSIDE ASSISTANCE 24X7 TALK TO TOYOTA 1800 425 0001 (TOLL FREE) OR +91 80 6629 3001 (DIRECT NO.) *Terms & Conditions apply
CONTENTS INDIA
OCTOBER 2021
R E G UL A R S 05
F E AT UR E S
UPFRONT
66
Business travel news from around the world, hotel of the month and air miles
H OSPITALIT Y
Our picks of wildlife resorts in India
16 ON TH E C OVER
INDIA
O C T O B E R 2 0 2 1 `150
TUSCAN TIPPLES Tuscany’s fine wines
THE SUV LIFE Top SUV picks
OUT IN THE WILD Wildlife resorts in India
REPORT Mumbai and Delhi hotel reviews
MULTIFACETED
MUNICH
The Bavarian capital shines across the spectrum
M U LT I F A C E T E D M U N I C H
76
OPINION
A business traveller’s perspective of the Bavarian capital
An expert opinion by a tech and travel industry leader
BTI_COVER _Oct.indd 1
77
23/09/21 1:21 PM
SHOWSTOPPER
BMW M850i xDrive Gran Coupe 78
TIME STOPPER
Seamaster Aqua Terra by Omega
54
D E S T I N AT I O N A look at Mexico and its industrial forecast
30 TH E R E P O R T
3
CARS SUV picks
81
TRIED & TESTED HOTEL 80
ITC Maurya, A Luxury Collection Hotel, New Delhi The Taj Lands End, Mumbai
42
80
82
WINES A look at some fine wines from Tuscany
AV I AT I O N
Ask the pilot business traveller india
OCTOBER 2021
WELCOME
L
ast year, around this time, we were all in the midst of the race towards vaccination. Rumours, bad news followed by some good news occasionally came forth - life had become a post apocalyptic reality series. However, the year 2021 brought with it some amount of hope with vaccination freely becoming available in India. As of today (end of September), around 15 per cent of the country’s population stands fully vaccinated. This includes me - and it’s safe to say that one of the most important personal reasons to get jabbed was to get back to my usual ways of business travel! Now it’s hard to keep track of the countries slowly opening up to Indian travellers - and that’s definitely not something I am complaining about! And only recently, Germany opened up its borders to us as well. And hence, our cover story takes an in-depth look at the Bavarian capital of Munich and how its multi-faceted nature attracts a plethora of business and leisure trips. We’ve also featured some top picks of SUVs as we’re sure many of you are looking at purchasing some new wheels in the festive season. And who doesn’t like to sip on some fine wine from Italy? Our Tuscan wines feature lets you do that vicariously. A wildlife expedition on your mind? We’ve got you covered with our feature on wildlife hotels in India. A look at Mexico’s industrial forecast, reviews of preferred hotels in Mumbai and Delhi, an interesting “ask the pilot” read and latest news from the world of business and leisure travel follows. I definitely look forward to meeting the business travel family soon on our travels. Until then, do write to me on akanksha@panaceapublishing.co.in tell me what you thought of our October issue!
4
Akanksha Maker Managing Editor
IN THIS ISSUE
MULTIFACETED MUNICH
THE SUV LIFE
The Bavarian capital shines across the spectrum (Page 16)
Top SUV picks for the season (Page 30)
OCTOBER 2021
TUSCAN TIPPLES
Tuscany’s fine wines (Page 42)
OUT IN THE WILD
Wildlife resorts in India (Page 66)
business traveller india
UPFRONT
T EL HO OF
NT
H
THE LEELA PALACE NEW DELHI
THE MO
5
THE LEELA PALACE NEW DELHI is our hotel of the month. Situated minutes from Lutyens’ Delhi, the hotel’s undertaking of the Suraksha initiative towards health and hygiene has made it the preferred choice for business and leisure travel in the capital. It features a range of rooms and suites including Grand and Royal suites with plunge pool and the imperial Maharaja suite. With internationally acclaimed restaurants like Jamavar for Indian, Le Cirque for French and Megu for Japanese cuisines, the F&B choices at this hotel are sure to spoil you. With grand ballrooms, celebrated art, a temperature-controlled rooftop infinity pool, a spa and fitness centre, The Leela Palace New Delhi is a premium address in the capital. theleela.com
business traveller india
OCTOBER 2021
CONTRIBUTORS
BOB RUPANI
NIKHIL AGARWAL
Bob Rupani is one of India’s pioneering and most senior and respected auto journalists and has been executive editor of magazines such as BBC Top Gear (India), Auto India, Car and Bike International, and Auto Motor & Sport. He is now consulting editor of Overdrive. In this issue, he writes on his favourite five luxury SUVs to hit the Indian market. See page 30
Sommelier Nikhil Agarwal is the brainchild behind All Things Nice — a platform for knowledge, networking and indulgent experiences for wines, luxury spirits and gourmet food. For this issue, Agarwal takes us through a journey of Tuscan wines. See page 42
TOM OTLEY
BENJAMIN BOESCH
Tom Otley is the Editorial Director at Panacea Media, and the editor of Business Traveller global. His expert business travel knowledge and insight is sought after across industries. In this issue, he writes about Mexico’s stunning Caribbean coast and its industrial outlook. See page 54
Benjamin Boesch is the Chief Digital Officer (CDO) at VFS Global and is responsible for all digital products of VFS Global, handling more than 100 million web visits annually originating from more than 100 countries, managed by teams in London, Dubai and Mumbai. In this issue, he shares his insight on the evolving landscape of technology in travel. See page 76
6
OCTOBER 2021
business traveller india
UPFRONT
AIR MILES
We speak to Nikhilendra Singh, MD & Founder, RAAS Hotels to understand his travel choices and his outlook on the future of the industry
Have you begun travelling again for work - if yes, which are the destinations you have visited?
Yes, I've been RAASHopping for work, checking up on our hotels and staff. I've especially been hopping to Jaipur quite a lot to get the latest addition to our group - Rajmahal Palace RAAS Jaipur going.
Which is the country you'd like to visit again - once travel opens up?
I would certainly like to visit Japan for its distinctive gardens, architecture and arts but particularly to draw inspiration from their sustainable development strategies. It's fascinating how Japan's
culture is established around the principle of sustainability, and so is the food since most of it is seasonal and locally sourced. Sustainability is a key brand value at RAAS - be it in the form of the ban of single-use plastics from all our hotels or ethical water consumption practices.
What are a few things we would find in your carry on luggage?
What kind of a traveller are you a busy one or a relaxed one?
It's been a rocky road but I believe that we are bouncing back. The pandemic has made people more cautious and has brought in the age of conscious travellers - they care about sustainable practices, environment preservation and safe engagement with the local communities to preserve that human connection.
A relaxed one, hands down. When I travel, I like to cultivate solitude and that's the same philosophy that I've incorporated in the RAAS Hotels - you have our staff at your service at all times but you also have your own space to decompress.
I like to keep it effortless. Some T-shirts, shoes and a pair of jeans.
Do you think travel will ever go back to being the same again or will we now live with this new normal?
EMIRATES TO TAKE DELIVERY OF FINAL THREE A380S BY NOVEMBER OVER THE COMING months Emirates will take delivery of its
three final A380s. The final superjumbo – which has already been manufactured – will arrive in November, increasing Emirates’ A380 fleet to 118 units. All three will be delivered with Emirates’ latest four-class configuration: first, business, premium economy and economy class. Six A380s already
business traveller india
have the new configuration. Some of Emirates’ A380s are back in service operating to numerous destinations including mainland Europe, the USA and Canada. Emirates is one of a handful of carriers who show faith in the superjumbo, the others being British Airways, Singapore Airlines and Qantas. emirates.com
OCTOBER 2021
7
INDIA
Publisher & CEO Ravi Lalwani Managing Director Julian Gregory Editorial Director Tom Otley Executive Director Meena Lalwani EDITORIAL Managing Editor Akanksha Maker Production & Design Head Amit Chavan Contributors Nikhil Agarwal, Benjamin Boesch, Ravi Lalwani, Sanchita Nambiar, Bob Rupani, Tom Otley ADVERTISING Commercial Director Ravi Lalwani Email ravi@panaceapublishing.co.in CONTACT Editorial tel +91 22 2215 0557 Email editorial@panaceapublishing.co.in Website businesstraveller.com Twitter.com/bt_ind Instagram businesstravellerin Facebook.com/BusinessTravellerIndia Advertising tel +91 9820022110 Email info@panaceapublishing.co.in
8
SUBSCRIPTIONS Tel +91 9004015411 Email info@panaceapublishing.co.in Print subscription 6 Issues, ₹ 1,450; 12 Issues, ₹ 2,750
Business Traveller India is published 11 times a year at our address (right). Business Traveller India is the first of its kind to be published in India. The magazine is entirely independent of all commercial interests within the travel industry. All rights reserved in respect of all content, articles, illustrations and photography published in Business Traveller India anywhere in the world. Reproductions or imitations are expressly forbidden without the permission of the publishers. Unsolicited manuscripts will not be accepted for publication and Business Traveller India accepts no responsibility for loss or damage to them. The opinions expressed by contributors are not necessarily those of the publishers, who cannot accept responsibility for any errors or omissions.
OCTOBER 2021
In the UK, Business Traveller is published at 41-43 Maddox Street London W1S 2PD, tel +44 20 7821 2700. In the US, Business Traveler is published at 11 Ryerson Place, 201 Pompton Plains, New Jersey 07444, tel +1 973 839 6200, fax +1 973 839 4390. In Germany, Business Traveller is published at Schulstrasse 34, 80634 Munich, tel +49 891 3014 3215, fax +49 891 3014 3211. In Poland, Business Traveller is published at 16 Tamka Str, apt 4, 00-349 Warsaw, tel +48 22 455 38 14. In Denmark, Business Traveller is published at Mariendalsvej 28, 2000 Frederiksberg, tel +45 3311 4413, fax +45 3311 4414. In Hungary, Business Traveller is published at 1074 Budapest, Munkas utca 9, tel + 36 1266 5853. In Hong Kong,
Business Traveller Asia-Pacific and China are published at Suite 405 4/F Chinachem Exchange Square, 1 Hoi Wan Street, Quarry Bay, tel +852 2594 9300, fax +852 2519 6846. In the Middle East, Business Traveller Middle East is published jointly by Motivate Publishing, PO Box 2331, Dubai UAE, tel +971 4 282 4060, and Perry Publications. In Africa, Business Traveller Africa is published by Future Publishing (Pty) Ltd, PO Box 3355, Rivonia 2128, South Africa, tel +27 11 803 2040. In Russia, Business Traveller is published at Ul M Raskovoy, 34-14, 127005 Moscow, tel +7 495 662 44 39. In there Netherlands, Business Traveller is published at Arendstraat 19 1, 223 RE Hilversum, tel +31 35 672 8853.
RNI NO.: MAHENG 2016/71766. Printed & Published by Ravi Lalwani on behalf of Panacea Publishing Pvt. Ltd. Published at 3 Hampton Court, 123, Wodehouse Road, Colaba, Mumbai 400 005.
Panacea Publishing 3 Hampton Court, A Wing, 123, Wodehouse Road, Colaba, Mumbai 400 005
business traveller india
UPFRONT
THE LEELA GANDHINAGAR OPENS ITS DOORS THE LEELA PALACES, HOTELS AND RESORTS owned by Brookfield Asset Management-sponsored private real estate fund has announced the opening of The Leela Gandhinagar in Gujarat. The Gandhinagar capital railway station has been redeveloped along with the 318 room five-star hotel atop the tracks. Located near the Dandi Kutir museum, the hotel offers stunning views of Central Vista. The property’s interiors are inspired by Gujarat’s rich archaeological and architectural antiquity. The
Leela Gandhinagar features 318 rooms and suites. The Royal and Presidential suites are equipped with ultra-modern facilities and luxurious amenities. The dining offerings include the Citrus Junction, an all-day dining restaurant serving Indian, Oriental, and Continental cuisines; Moksha Lounge features an all-day tapas menu with a handpicked selection of teas and coffees along with a patisserie and Diya, the fine dining restaurant that specialises in Indian cuisine. theleela.com
9
FORTUNE HOTELS ANNOUNCES NEW PROPERTY IN HOSHIARPUR, PUNJAB FORTUNE HOTELS, A MEMBER of ITC’s hotel group has signed an operating agreement for a hotel in Hoshiarpur, Punjab. Set to be a ‘Fortune Park’, the new property is located on NH3 just six kms from Hoshiarpur town. Its strategic location also makes it an ideal stopover for pilgrims en route to religious places like Mata Chintpurni temple. Poised to open later this year, the hotel will feature 57 rooms and suites, a spa, a swimming pool, multiple food and beverage offerings, and over 1,858 sqm of banquet venues and extensive lawns. Currently, Fortune Park Hotels offers four sub-brands in the mid-market to upscale segment in India — Fortune Select, Fortune Park, Fortune Resort, and Fortune Inn. With this signing, the chain now has 11 new alliances across 11 key cities of India. itchotels.com business traveller india
OCTOBER 2021
BUSINE S S TR AVELLER INDIA PAR T NER SHIP
MODERN ELEGANCE AWAITS AT THE WESTIN GRAND MUNICH The Westin Grand Munich provides an ideal setting for every travel experience, from restorative relaxation to dynamic gatherings to revitalising retreats
10
F
ind the hotel in Munich's Bogenhausen district, around the corner from the English Garden and minutes away from the city centre by subway. When you return, unwind in the hotel's 1500m² spa area including an indoor pool, steam bath and sauna. Stay fit at the WestinWORKOUT® Fitness Studio. Munich has much to offer as a location for a conference. Along with numerous world-renowned sights and attractions, Bavaria's capital city enchants visitors with its traditional charm combined with modern style. "Laptop and Lederhosn", as the locals like to say. The location of The Westin Grand Munich is ideal for discovering the Bavarian metropolis. Just a few minutes from the city centre,
OCTOBER 2021
so there's absolutely nothing to keep guests from going on an exploratory tour. The Bavarian Castle ‘Schloss Neuschwanstein’, the model for Walt Disney´s Cinderella Castle, is only 160km from the hotel. Munich is home of BMW with its BMW World and BMW Museum. Regardless of what requirements you have, with the large selection of conference rooms at this hotel, you can get just the right space for your incentive or dinner. From small meeting rooms with fixed seating to spaces that can be divided or combined, all the way to a magnificent 850m² large ballroom for up to 1,200 people. The Westin Grand Munich has a variety of individually customisable options at hand that let you pamper your participants and create unforgettable moments that
will be appreciated by the attendees and leads to a shared experience and team memories that last. Give your event in the hands of an expert and let them take care of the rest. The team has conducted a number of incentives from India. Do you want to offer them something special? An unforgettable experience? The creative event planners can offer you a range of ideas to suit every guest. Everything is designed to support your well-being and enhance productivity. Meetings in Munich are no exception. You have a lot on your plate and they help you and your group achieve your goals through an integrated and meaningful gathering. From healthy dining options to enriching amenities, ensure your event attendees leave feeling empowered and recharged.
business traveller india
11
CUISINE
Catering plays a key role in the success of an event. Choose from a variety of options to suit every taste. At the Westin Grand you also have the possibility for approved Indian caterers to take over the kitchen, so you can even bring your trusted chef along with you. Or are you looking for something more extraordinary? You can dine in a traditional Bavarian restaurant or a stylish bar and enjoy international cuisine. There are additional spaces available designated for private dining, or you can rent restaurants exclusively for your event.
DISCOVER #BEMUNIQUE
With #bemunique customers get unprecedented flexibility when it comes to choosing the right hotel for their meeting and event in Munich. The Westin
business traveller india
conference packages are all about the comfort and well-being of guests. Total relaxation, excellent meals, and coffee breaks for in between. Let them thoroughly pamper you during your event!
WESTIN FEATURES
627 rooms including 30 one and two bedroom suites including separate living and sleeping areas | Heavenly® beds and rainfall showers | Westin Club on 23rd floor with complimentary access for premium rooms | Direct access to parking garage | Car Rental | Two restaurants, the beer garden and Bar can be booked exclusively | Concierge Service
FACTS l l
24 Event Rooms 15 Maximum Breakout Rooms
l
l
l
Exclusive restaurant spaces and ballrooms available for private breakfasts and gala dinners* for guests Possibility for approved Indian caterers to take over the kitchen Minimum of 2 Indian Breakfast items
MAKE THE MOST OF YOUR EVENT l
l
l
Complimentary bedrooms for site inspections* Complimentary bedroom for tour leader* Upgrades for VIP guests* *upon availability
Ask us about “Get Ready Now” and save up to 5 per cent - the earlier the planning, the higher the discount! munich-meetings.com/
OCTOBER 2021
UPFRONT
LE MÉRIDIEN MALDIVES RESORT AND SPA OPENS ITS DOORS
MARRIOTT HAS ANNOUNCED the opening of Le Méridien Maldives Resort and Spa. Located on Thilamaafushi, the southern pocket of Lhaviyani Atoll, the resort is a 35-minute seaplane journey north of Velana International Airport, Malé. The resort offers 141 villas that offer unparalleled views across the pristine beaches, the Indian Ocean or the turquoise lagoon. A selection of one, two and three-bedroom villas are available. The design features highlight the concept of “art and industrial design with clean lines, a muted colour palette and a contrast of renewable materials”. Guests can choose from six restaurants and bars, showcasing local and international creations. The signature restaurant Tabemasu features a live teppanyaki counter and a private open-air pavilion where guests will enjoy an expertly prepared Omakase tasting menu. The resort’s adults only bar, Riviera is an ideal place to unwind with friends and family. The Waves Café is a mindful eating space that fosters a healthy and nourishing approach with a focus on organic farm-to-table ingredients. marriott.com
12
LUFTHANSA OFFERING A TASTE OF HOME WITH NEW BUSINESS CLASS MENUS LUFTHANSA HAS UNVEILED its new
short and medium-haul business class menus which it says have been “inspired by German metropolises”. According to Lufthansa the menus have been inspired by the cities of Munich, Frankfurt, Hamburg, Berlin, Düsseldorf and Leipzig, and feature “German classics with unusual components”. To this end customers will be offered dishes including: • A shrimp salad with a beetroot and potato terrine, inspired by Hamburg’s sea breeze • Frankfurt’s classic “Grie Soß” (green sauce) with young kale, a poached egg and French Macaire potatoes • An interpretation of the traditional dish “Leipziger Allerlei”, as a chicken salad with celeriac, juniper and black walnuts. lufthansa.com
OCTOBER 2021
business traveller india
UPFRONT
ETIHAD ENHANCES VERIFIED TO FLY
ETIHAD AIRWAYS HAS upgraded its innovative Verified to Fly service to offer a more streamlined and personalised service through its website, etihad.com. This upgrade makes the process quicker and easier for Etihad’s guests to ensure they have all the required Covid-related documents before leaving for the airport. Seven days ahead of travel, all guests will receive a personalised email informing them of the documents required for their
destination. These travel documents can now be uploaded directly to the ‘Manage my Booking’ page of etihad. com, up to 72 hours before departure. The new website functionality replaces the email upload system, which was launched by the airline in May 2021. The new upload process guides travellers through the process of uploading and shows the specific documents needed to get verified for their chosen destination. etihad.com
IHG OPENS HOLIDAY INN SINGAPORE LITTLE INDIA IHG HOTELS AND RESORTS has
opened a Holiday Inn property in Singapore in partnership with RB Capital. The 300-room Holiday Inn Singapore Little India is a rebranding of the former Park Hotel Farrer Park and is set to undergo renovations in due course. The hotel is located in the Little India neighbourhood and has direct access to Farrer Park MRT station through its lobby, while Changi International airport is a 20-minute drive away. The hotel is the first in Singapore to feature the new Holiday Inn brand design which includes a dining and workspace concept. IHG already manages two of RB Capital’s Singapore hotels – the Holiday Inn Express Clarke Quay and Intercontinental Singapore Robertson Quay. ihg.com
business traveller india
OCTOBER 2021
13
UPFRONT
DOUBLETREE BY HILTON ADDS FIRST BELGIAN PROPERTY
HILTON HAS ADDED its first Doubletree hotel in Belgium, with the opening of the Doubletree by Hilton Brussels City. The existing property previously traded under IHG’s Crowne Plaza brand, and is located on Rue Gineste, sandwiched between the city’s Botanical Garden and Place Rogier, and around five minutes’ walk from Brussels North rail station. The hotel has been “extensively refurbished” by Swedish design Studio Doos Architects, and features 354 rooms, a restaurant and bar, fitness centre, sauna, 17 meeting spaces, and a self-service Wundermart shop. hilton.com
14
CITIZEN M OPENS FOURTH HOTEL IN PARIS
DUTCH HOTEL BRAND Citizen M has opened its fourth hotel in Paris, located off the world renowned Avenue des Champs-Élysées. The 151-room Citizen M Paris ChampsÉlysées is located on Rue la Boétie, between the Arc de Triomphe and Place de la Concorde and close to shopping and dining outlets on the famous avenue. Concrete Amsterdam has redesigned and converted the existing 1970s building into a modern 151-room property. The hotel features the brand’s living room concept which features hundreds of books, interesting objects and a 24-hour kitchen known as ‘Canteen M’ which serves food, drinks and snacks along with à la carte meals, craft cocktails and coffee. The indoor dining area opens out onto the inner courtyard with Parisian style furniture. citizenm.com OCTOBER 2021
business traveller india
UPFRONT
SWISS TRIALS “SURPRISE” BAGS OF UNSOLD INFLIGHT FOOD AT REDUCED PRICES
SWISS IS TRIALLING a new initiative
aimed at reducing the amount of fresh food items which get thrown away on its flights. The collaboration with anti-food waste app Too Good To Go sees Swiss offer unsold food items at reduced prices on the last flights of the day on its European network from Geneva. Availability is communicated via an inflight announcement, and passengers can purchase bags containing one, two or three fresh food items at one third of their usual price. The catch is that the bag’s content is not revealed in advance, so customers are effectively taking pot luck – or as Swiss puts it the bags “remain a surprise for the purchaser”. swiss.com
15
AMERICAN AIRLINES TO INVEST $200 MILLION IN BRAZILIAN CARRIER GOL
AMERICAN AIRLINES HAS
signed a Letter of Intent with GOL, which will see the US carrier take a 5.2 per cent stake in Brazil’s largest airline. As part of the deal the two carriers will establish an exclusive codeshare agreement, with GOL becoming AA’s sole codeshare partner in Brazil, and GOL becoming American’s sole codeshare partner in the US. The combined networks will enable customers to travel to over 30 destinations served by AA in the US, and more than 20 new destinations served by GOL in South America. aa.com business traveller india
OCTOBER 2021
MULTIFACETED
MUNICH 16
OCTOBER 2021
business traveller india
D E S T I N AT I O N S The Bavarian capital shines on every aspect including tourism, business, architecture and automobiles
WORDS AKANKSHA MAKER
17
business traveller india
OCTOBER 2021
It was also rated as the world’s most liveable city
18
S
tanding on the banks of the River Israr, Munich lies at the north of the Bavarian Alps. It is the seat of the Bavarian administrative region of Upper Bavaria and is also the second-largest city in the Bavarian dialect area, after the Austrian capital of Vienna. Today, Munich is one of the foremost global hubs and centres of art, science, tech, finance, publishing, culture, tourism, business and education. As per the recent Mercer survey, Munich’s standard of living was recognised as the highest in Germany — and the third highest in the world! It was also rated as the world’s most liveable city according to a recent Monocle’s Quality of Life Survey. It’s also won the accommodate of being an “alpha-world city” (a global city, also called a power city, world city, alpha city or world centre, is a city which is a primary node in the global economic network). It is not surprising that Munich is also one of the most prosperous and fastest growing cities in Germany. High tech, the service sector, IT, biotechnology, engineering, electronics and automobiles drive Munich’s progressive economy. The Bavarian city is the headquarters of many multinational companies such as BMW, MAN, Linde, Allianz, MunichRE and Siemens. The metropolis is also home to two world-class research universities and an array of scientific institutions. The city is also known for its globally acclaimed museums including Deutsches Museum and BMW Museum.
TOURISM HUB
It’s no surprise that Munich’s numerous architectural and cultural attractions, sporting events, exhibitions and its annual Oktoberfest attract considerable tourism. In fact, the Bavarian capital is the German city that receives the highest proportion of foreign tourists. Its attractiveness could be contributed to its easy accessibility, Previous spread: Marienplatz This page: Isar lake promenade OCTOBER 2021
business traveller india
D E S T I N AT I O N S
19
→ business traveller india
OCTOBER 2021
20
OCTOBER 2021
business traveller india
D E S T I N AT I O N S
21
The domestic tourism market particularly showed strong upward momentum
Left and right: Munich centre; and Gärtnerplatz, Munich business traveller india
impressionable sights to see, a plethora of shopping facilities, close by venues for nature-led excursions and considerable number of museums, buildings, restaurants, bars and cafes. Tourism in Bavaria was on the rise with overnight stays for the first time exceeding 100 million in 2019. Munich tourism figures continued to rise significantly as well. The domestic tourism market particularly showed strong upward momentum with the number of domestic overnight stays rising by 8.6 per cent to a total of 8.5 million year on year. Overall, 20 new hotel projects in Munich were completed until December 2019. The capacities rose to about 88,000 beds in 470 commercial hotels by the end of the year. At the same time, hotel occupancy rates remained at 75 per cent and at the former price level. There is a definite interest in larger international hotel groups to invest in properties in the Bavarian capital. Overall revenue generated by tourism added up to roughly €8.29 billion in 2019. Out of this, figure, 35.7 per cent was accounted for by retail, 43.2 per cent by hotels and restaurants and the rest by the service sector. OCTOBER 2021
→
The building is often cited as one of the most notable examples of modern architecture in the Bavarian capital
22
AUTOMOTIVE POWERHOUSE
Automotive engineering is the single most important industry in the Munich Metropolitan Region, in terms of turnover and the number of employees. The City of Munich and the Munich Metropolitan Region are home to international automotive groups including the BMW Group and commercial vehicle manufacturer MAN (part of the Volkswagen Group). It is estimated that around 50,000 people in Munich are employed in the automotive engineering industry. The BMW Headquarters, also known as the BMW Tower, is a high-rise building located in the Am Riesenfeld area of the city in Germany. It has served as the global corporate headquarters of German automaker BMW since 1973. The building was declared a protected historic building in 1999, and it is often cited as one of the most notable examples of modern architecture in the Bavarian capital. Pictured: BMW Museum OCTOBER 2021
business traveller india
D E S T I N AT I O N S
23
→ business traveller india
OCTOBER 2021
The city has a dramatic mix of historic and modern architecture
24
OCTOBER 2021
business traveller india
D E S T I N AT I O N S
25
ARCHITECTURAL BEAUTY
Left and right: A closer look at the Neues Rathaus and Asam Church business traveller india
The city has a dramatic mix of historic and modern architecture because historic buildings destroyed in World War II were reconstructed, and new landmarks were built. From the imposing Neo-Gothic architecture of the Neues Rathaus that dominates Marienplatz to the many charming Neoclassical churches and contemporary edifices, Munich is home to many gorgeous buildings. Full of ornate marble work and statues, Asam Church is an unexpected find tucked in between the buildings on Sendlingerstraße. OCTOBER 2021
→
You can also bookmark the New Town Hall at the very centre of Marienplatz You can also bookmark the New Town Hall at the very centre of Marienplatz, that is considered to be one of the most famous buildings in Munich. Constructed in the late 1800s, it covers a staggering 98,600 sqft and has over 400 rooms. Another notable construction is the Catholic HerzJesu-Kirche (Church of the Sacred Heart of Jesus) — which houses a massive blue glass cube encapsulating another hidden wooden cube, and the largest church doors in the world. BTI
This page: Herz-Jesu-Kirche
26
OCTOBER 2021
business traveller india
D E S T I N AT I O N S
W H E R E T O S TAY
HOTEL VIER JAHRESZEITEN KEMPINSKI
Situated in the city centre of Munich, Hotel Vier Jahreszeiten Kempinski is approximately a 45-minute drive from the airport. The luxury rooms and suites are all classically styled with modern touches. At Schwarzreiter Tagesbar and restaurant, the focus is on Bavarian and regional products. Enjoy unique cocktail creations at the Jahreszeiten Bar or indulge in delicious cake creations, handmade chocolates and English Afternoon Tea at Jahreszeiten Lobby. Pamper yourself with a wellness service at the hotel’s spa. kempinski.com 27
LOUIS HOTEL
The hotel is set in the heart of the Munich city center, directly at the popular Viktualienmarkt. The tastefully done rooms feature handcrafted furniture made of natural materials. The innovative design and minimalistic vibe further enhance the stay experience. The Louis Grillroom and The LOUIS Sparkling Bar are a few F&B options to check out. Three fully equipped meeting rooms make the property a preferred spot for MICE and special events in the city. louis-hotel.com
→ business traveller india
OCTOBER 2021
MANDARIN ORIENTAL, MUNICH
Located in the heart of the picturesque Old Town, Mandarin Oriental, Munich features an ideal blend of luxury, classic appeal and comfort. The rooms and suites adorn a sophisticated look and open to stunning views of the city. The dining venues include Mahjong Roof Garden for Asian and Latin American dishes, Matsuhisa Munich serving Japanese-Peruvian cuisine and The Lounge for coffee, cakes and international snacks. The property houses first-class venues for hosting conferences and social gatherings. mandarinoriental.com
28
SOFITEL MUNICH BAYERPOST
Live the French way at Sofitel Munich Bayerpost, a contemporary design hotel in Munich’s former Bavarian Royal Post Office. The guestrooms and suites highlight a chic design, with a mix of leather, natural wood, polished chrome and glass. Savour modern French cuisine at DÉLICE La Brasserie; indulge in a lavish breakfast at Schwarz and Weiz and sip signature cocktails with friends and family at ISArBAR. The hotel offers a range of event venues for business and celebrations. Head to So SPA for an invigorating wellness therapy. sofitel-munich.com
OCTOBER 2021
business traveller india
D E S T I N AT I O N S
STEIGENBERGER HOTEL MÜNCHEN
This modern Bavarian hotel is situated in the trendy Schwabing neighbourhood. Enjoy a unique stay in one of their elegant rooms and suites, well-equipped for business as well as leisure guests. The hotel’s F&B venue Valentinum Bar and Terrace serves the best of regional and international delicacies. Enjoy a relaxing time in the wellness area. There are 14 conference rooms, fitted with state-of-the-art tech amenities. steigenberger.com
29
THE WESTIN GRAND MUNICH
The property is situated in Munich’s Bogenhausen district, around the corner from the English Garden and minutes from the city centre by subway. If you are looking for an extravagant stay, book the Sky suite that comes with two bedrooms, two bathrooms, a walk-in closet, a dining and a living area as well as a separate kitchen. The dining offerings include Paulaner’s Wirtshaus and Beer Garden for Bavarian cuisine; Greenhouse Restaurant and Eventlocation for healthy breakfast options and The Drop Botanical Bar and Eatery for homemade pastries, coffees, healthy bowls, cocktails and juices. There are 21 meeting rooms for up to 1,050 people as well as various spacious foyers. marriott.com
business traveller india
OCTOBER 2021
THE
30
LIFE An automobile expert gives his top SUV picks for this season
WORDS
OCTOBER 2021
BOB RUPANI
business traveller india
CARS
A
s we hopefully move from Covid-19 being a pandemic to an endemic, I am increasingly being asked by people what are the best SUVs to buy. Note I said SUV, and not car. This is because currently SUVs are the most popular and highest selling segment of vehicles, not just in India, but all over the world. The popularity of SUVs just keeps growing with almost every manufacturer having added them to their stables. Even Rolls-Royce, Bentley, Maserati and Lamborghini are making SUVs, and Ferrari, the flag bearer of supercars, is also working on a SUV. Yes, it appears the entire world is in the grip of the ‘SUV Craze’. While the western world with its good roads and infrastructure may not really need a SUV, India is different. Our less than perfect driving conditions actually make SUVs ideal for our country. Because when it rains, along with the broken roads you also have to negotiate flooded streets. After the rains too, potholes, large dips and
bumps, sharply eroded road edges and huge unmarked speed breakers are very common. Broken and un-repaired stretches on the highways are widespread too and to get anywhere, especially far, you need a vehicle with good ground clearance and a rugged suspension. SUVs with their big and strong bodies also offer a sense of security and safety, and as the seating is higher, one has a dominating and better view of the road. Of course most SUVs have more space for both the occupants and their luggage, which is a big boon too. With so many SUVs flooding the market, there are numerous models to choose from. So when I was invited to write this story and pick my “Five Favourite Luxury SUVs” from what is currently available in India, I really had to do some serious thinking. After a lot of thought, and weighing all the pros and cons, here are my “Favourite Five”. You may well have your own favourites, as this list is largely based on my personal preferences.
3 19
business traveller india
OCTOBER 2021
VOLVO XC90
32
The Volvo XC90 Hybrid is a full size SUV that exudes relaxed power and commands attention with its dapper and distinctive Scandinavian styling. The passenger compartment is also luxuriously laid out with high quality materials, and it’s packed with many useful and innovative features. While the XC90 impressively carries forward Volvo’s legacy of making extremely safe vehicles, after driving it, I was truly astonished by its all-terrain capability. Volvo has never positioned the XC90 as an off-roader or even been vocal of its all-terrain ability, and normally people only speak about its superb on-road performance. And it’s so stylish, luxurious and expensive, that it’s one of the last vehicles, one would want to go and play in the mud with. But honestly, I was simply blown away with its excellent off-road manners. It is deceptively accomplished in the loose and in the off-road mode its air suspension raises the height substantially. The traction control, electronic stability control, ABS, and all the other electronic driving aids, combine so very effectively, that the Volvo XC90 is incredibly sure footed, even on difficult terrain. In fact in my view, it is one of the most comfortable and classy SUVs to drive off-road.
OCTOBER 2021
business traveller india
CARS
33
→ business traveller india
OCTOBER 2021
34
RANGE ROVER SPORT
When the Sport was introduced, it was actually meant to be a sportier and more fun to drive version of the iconic and big Range Rover. The Range Rover Sport almost immediately carved a nice niche for itself and gathered its own set of loyal followers. The entire design of the extremely capable Range Rover Sport is well, sporty, and its substantial dimensions give this SUV a balanced stance. With its signature Range Rover clamshell bonnet, floating roof, long bonnet, side vents and customary solidity, it appears fairly aggressive and agile. In fact when it’s stationery, it almost looks like an athlete waiting in the blocks, for the starter’s pistol. This most dynamic Range Rover ever, the Sport, has a spacious and well-constructed cabin, and I just love what the manufacturer terms as the “Command Driving Position”. You sit nice and high and the elevated position gives you a dominating and wider view, which not only makes driving more enjoyable, but also contributes to road safety.
OCTOBER 2021
business traveller india
CARS
35
→ business traveller india
OCTOBER 2021
PORSCHE CAYENNE
This SUV was the first ever four door vehicle made by Porsche. It was also the renowned German sports car makers first SUV, and a very good one at that. Again it has the performance of a sports car and also the off-road ability of a proper all-terrain SUV. Being a Porsche, the Cayenne has sports car like acceleration and gets from 0 to 100 kmph in about 5.7 seconds, which is extremely fast, especially for a large SUV that weighs almost two tons. The handling and driving dynamics are quite amazing too, and the Cayenne tackles turns and changes direction, almost effortlessly. The Porsche Cayenne is very comfortable cruising down happening streets, or crunching miles on the highway and it also has the all-terrain capability to let you enjoy life beyond tarmac. And the fact that it’s also capable of outshining many cars on the racetrack makes the Cayenne, a truly exciting and remarkable SUV.
36
OCTOBER 2021
business traveller india
CARS
37
→ business traveller india
OCTOBER 2021
JAGUAR F-PACE
Cars made by Jaguar are known for their sensual style and grace, and when they decided to build their first SUV, I could not help but wonder, if they would also be able to give it the same kind of persona. Look at the F-Pace and it becomes obvious that the talented designers have succeeded in inserting the Jaguar DNA, into this SUV. It is handsome and smart looking, and the design has the dynamism, one expects in a Jaguar. What’s immensely pleasing is that the F-Pace also drives like a Jaguar, and responds beautifully to driver inputs. The responsive steering and eager engine, the well set-up suspension and finely tuned chassis, all ensure that it’s light on its feet, making every drive a delight in the Jaguar F-Pace. The interior is also well crafted with a sensible design and useful features. Thankfully, there is no unnecessary opulence or any over the top stuff and the focus is clearly on making passengers comfortable, and giving the driver an environment to properly enjoy the pleasurable performance, and elegant carriage of this sophisticated SUV. 38
OCTOBER 2021
business traveller india
CARS
39
→ business traveller india
OCTOBER 2021
40
MERCEDES-BENZ EQC
Given the concern over climate change and global warming, there is a serious need to transition to EVs or electric vehicles, having zero tailpipe emissions. In fact many people now look at fossil fuel driven big SUVs, as one of the culprits for polluting our environment. German luxury car maker Mercedes-Benz’s answer to this is the EQC. It’s big; it’s an SUV, but it also has zero emissions. However, being environment friendly, does not mean being boring. The EQC is packed with state of the art technology and can get from 0 to 100 kmph in just 5.1 seconds. It also has a fully variable 4-wheel drive system and its electric batteries provide a claimed range of about 400 kms. Mercedes says the EQC also has fast charging and many advanced features that let you maximize driving range. Yes, the Mercedes-Benz EQC is a future ready, large luxury SUV, and if you want to be one of the early birds to go electric, this might just be the best choice. BTI
OCTOBER 2021
business traveller india
CARS
41
business traveller india
OCTOBER 2021
TUSCAN 42
OCTOBER 2021
business traveller india
TIPPLES WINES
43
An expert from the F&B space talks about wines from Tuscany and why they’re regarded as highly as they are
WORDS NIKHIL AGARWAL
business traveller india
OCTOBER 2021
44
OCTOBER 2021
business traveller india
WINES
45
T
uscany or Toscana as it is known locally, located in the centre of Italy is perhaps one of the most iconic regions in the world for gastronomy, wine and sheer beauty. Its landscape, made up of rolling hills, castellos (castles) and other remnants of medieval times makes it really easy on the eye. With cities like Florence and Sienna, Tuscany was at the forefront of the arts as well. All this and more make it a must visit destination for people from across the world who flock to it in astonishing numbers. Serious food and wine aficionados think of Tuscany’s multiple famous wine regions as the Holy Grail of wine. The wine estates here are a mix of medieval architecture to modern works of art that will have you walking around with your eyes peeled in amazement even before you have had your first sip. On a culinary front, Tuscany has it all, where fresh produce, slow cooking, humble food make it a culinary destination you would not want to miss. Though Tuscany comes off the tongue so easily we must give individual respect to its equally famous sub regions that together give Tuscany the position it holds. Previous spread: Sunset in Tuscany Clockwise from left: Streets, vineyards and aerial view of Tuscany business traveller india
OCTOBER 2021
→
Tuscan red wine is almost a cult
46
The millions that flock to Tuscany have had their fair share of tart and generic Chianti sitting at a tratorria in the Tuscan sun. Those wines are not what we are talking about here. A few decades ago it was about the quantity and not necessarily the quality of the wine; now that has changed significantly. Certainly people from all over the world think of Tuscan reds as the top of the pyramid and in fact so do the people here at home in India. Tuscan red wine is almost a cult. The grape variety Sangiovese and its many clones rule the roost and offer us wines that display aromas of violets, cherries and earthy notes that have been matured in oak. The degree of oak is carefully balance through centuries of experience. At one end Tuscany is steeped in winemaking tradition and the selection of grapes and other vineyard and wine making practices must be adhered to. On the other end, rebellious winemakers break all the rules to create wines of power and beauty from grape varieties that are considered alien to the region. These wines are known as Super Tuscans and are coveted across the world and are priced well into the high skies. It’s the regions of Chianti Classico, Chianti Rufina, Brunello di Montalcino, Vino Nobile de Montepulciano and Bolgheri that make Tuscany so desirable on the whole. This page: Beautiful Tuscan landscapes OCTOBER 2021
business traveller india
WINES
47
→ business traveller india
OCTOBER 2021
48
OCTOBER 2021
business traveller india
WINES
This page: ColleMassari vineyard
Wines labeled as simply Chianti are generally inexpensive
49
Wines labeled as simply Chianti are generally inexpensive catering to a mass audience and are light and tart. There are seven sub regions of Chianti and the one to take note of is Rufina, which produces higher quality wine. Chianti Classico a separate region and is not part of the above classification of areas. On the other hand is the heart of Tuscany, the region between Siena and Florence, where wines of high quality are produced from good to some of the world’s very best. Here the classifications can range from generic Chianti Classico to Riserva, aged for 24 months, to Gran Selezione, aged for 30 months before release. Brunello di Montalcino to the south of Tuscany and therefore warmer, surrounds Montalcino, a gorgeous medieval town, responsible for head spinning wines of the highest quality. The charming little town is a great place to spend a few days too. Here a local clone of Sangiovese is called Brunello which shows a higher degree of concentration than the wines from Chianti Classico. The wines are full and generally need time, mostly over a decade to properly show all their attributes. For a glimpse of Brunello at an earlier age, at usually half the price, go for Rosso di Montalcino. This is the second wine of the estate after their Brunello. Top producers make a great Rosso di Montalcino too. Expect an business traveller india
OCTOBER 2021
→
50
OCTOBER 2021
business traveller india
WINES
51
Because it’s warmer, the wines are fuller
This page: Glimpses of Chianti valley business traveller india
aromatic bouquet that will give you so much pleasure that you may not need to even drink the wine. Because it’s warmer, the wines are fuller, fleshier with more tannin structure, giving you a powerful red that gets better with age. Montepulciano, a hilltop, walled medieval town is responsible for wines called Vino Nobile di Montepulciano, the town’s main claim to fame. These do not get the same attention as the wines of Montalcino, which is actually quite close. I am a big fan however, especially of wines made in the Riserva style. You can literally chew into them. Bolgheri, in the western coast of Tuscany in Maremma, though very young as a wine-producing region, has captured the world’s imagination by storm. The wines here are very different from the rest of Tuscany but are exceedingly opulent and prestigious. Some would say Bolgheri is perhaps creating wines of such hedonistic properties that they could compete for the crown for Italy’s finest. Le Machhiole and Gattamacco started the revolution here with the likes of wineries like Tenuta San Guido (classified as the region of Bolgheri Sassicaia). OCTOBER 2021
→
52
OCTOBER 2021
business traveller india
WINES
Pictured: Tuscan landscapes
Mama Mia, even their sweet wines are delicious 53
The wines are broken into the following classifications of Bolgheri Rosso at the base level and Bolgheri Superiore at the top end. If you have not given the wines of Bolgheri a chance, please drop everything and get yourself a bottle. It’s not all red. Vernaccia di San Gimignano, a white wine from the Vernaccia grape is perhaps one that needs a mention. Wines are bright, citrusy and crisp with a slight bitterness at the end, a style that I enjoy more and more. Last, but not least, there is Vino Santo, a deliciously sweet sticky wine, made traditionally in Tuscany from partially raisined grape. Mama Mia, even their sweet wines are delicious! I recently discovered Montecucco a wine-producing region that neighbours Montalcino and is responsible for good and great value wines. There are still more regions that I have not even mentioned. As I finish this article, I cannot but think of how passionate and dynamic this region is. And the more I think of it, the more I realise that all the applause and claim it gets, Tuscany deserves. BTI business traveller india
OCTOBER 2021
M E X I CA N
wave
54
OCTOBER 2021
business traveller india
D E S T I N AT I O N S
Rich history and stunning beaches make Mexico’s Caribbean coast a strong draw for tourists – the challenge will be to manage its development sustainably for generations to come
WORDS TOM OTLEY
SWISSMEDIAVISION/ISTOCK
55
business traveller india
OCTOBER 2021
56
OCTOBER 2021
business traveller india
D E S T I N AT I O N S
O
ne of the most evocative sites – and sights – of Mexico’s Riviera Maya is El Castillo. Its pale grey stone blocks stand high above a sandy beach edged by palm trees swaying in the breeze, its façade impassively looking out to the Caribbean Sea. The surrounding temples once protected ships with power from a God whose followers have long departed, and whose rituals have been forgotten. Well, almost forgotten, although experts have made educated guesses. Information boards with QR codes allow you to read in great detail about the past and purpose of the ancient Tulum site. And, just as historians had to clear trees and bushes from the area to reveal its hidden buildings, so, too, do these boards clear away a lot of misconceptions. For instance, El Castillo isn’t a castle – more probably it was a temple and visual guide for sailors seeking an entrance through the coral reef to the coast. The name of Tulum, meanwhile, merely refers to the protecting wall around the town. The settlement may well once have been called Zama, which means City of Dawn – appropriately enough, since it faces sunrise. Having a guide, either for the day, for a few hours or simply the pre-recorded kind you can listen to via headset allows you to look for the clues of how these Gods were worshipped. While it’s possible that there was human sacrifice – memorably (and bloodily) depicted in Mel Gibson’s film Apocalypto – the undulating parkland, sandy coves below and cooling sea breezes make it very easy to forget any such unpleasantness. The virtual guide told me that the style of architecture was called “East Coast”, typified by “the use of miniature temples, shrines within shrines [small buildings inside larger ones] and buildings with intentionally collapsed walls”. I liked the idea of the last of these, even if I had no idea what it meant. The plain grey buildings were once decked out in bright colours and wall paintings, now lost,
Previous spread: El Castillo enjoys a stunning setting on the Riviera Maya This page: The pyramid of Chichen Itza, Mexico business traveller india
OCTOBER 2021
57
→
Visit Cancun’s Zona Hotelera and you will see the planning that has gone into the destination
58
OCTOBER 2021
business traveller india
D E S T I N AT I O N S
although some sculptures are still just about visible. The advice for this tourist site, as always, is to get there early, before the heat and the crowds, so you can wander around in a daze, imagining what it must have been like to live here before having all of those daydreams shattered by the research relayed to you by the experts. Leave the impressive but expensive gift shop, as well as the Starbucks, until your departure, swerving the arrival of the tourist minibuses and coaches.
IMMERSE YOURSELF
The Tulum ancient site welcomed more than 1.5 million visitors in 2019. While numbers were hit by the pandemic in 2020, it was still receiving well over 100,000 each month this year. It’s easy to see why – it is charming, has lots of historical interest, enjoys a beautiful setting and also allows you to explore more of the coast if you are staying in
Cancun (located 130km north), including the chance to stop off at luxury resort complex Mayakoba on the way back. Other day excursions for those based in Cancun or the surrounding area include sailing, diving, snorkelling or deep-sea fishing, but it was the cenotes (deep natural pools) that fascinated me, and so we visited one close by called Tankah Tulum (tankah.com.mx). A cenote is a natural pit or sinkhole that has collapsed and exposed groundwater. There are thousands across the region, although most are not open to visitors. The advantage of Tankah ecological park is that it is locally run and proceeds go direct to the community, members of whom work as guides and in the open-air restaurant. (You are advised to use biodegradable sunscreen and repellent while swimming since the locals take their water from the cenotes.)
→
This page: The Cancun coast
ISTOCK
59
business traveller india
OCTOBER 2021
60
Tankah has four cenotes, including one where bats flew overhead while we swam and another with zip lines across it (I passed on that particular thrill). You can also go canoeing. It’s fabulous to cool down from the heat of the day in these pools (some of them are quite cold) – while I floated around, a large and very tatty black vulture watched from a branch, unimpressed by my incursion into its territory.
FLIPSIDE OF GROWTH
We all like to think we are giving something back when travelling, and even when being a tourist it’s important to work out where your money is going. The reality, though, is that not only is this region completely dependent on tourism but it was planned that way by the Mexican government. Fifty years ago, the coastal area was home to a few fishermen and some beautiful beaches. Today, if you ask those who work here where they are from, younger people will probably have grown up in the region but only because their parents moved here for the tourism jobs. Anyone middle aged will have been born elsewhere. While 9 per cent of Mexico’s GDP comes from tourism, in Quintana Roo, the state in which Riviera Maya is located, it makes up 90 per cent of economic activity. Visit Cancun’s Zona Hotelera and you will see the level of planning that went into the destination – still, there are well-documented problems further south as tourism has expanded, especially in areas where infrastructure has not kept pace. Watch The Dark Side of Tulum on Youtube (bit.ly/youtubetulum) or read The Cut article “Who killed Tulum?” (bit.ly/tulumthecut), which charts the history of the eponymous town close to the ancient ruins, and you’ll get a good idea of what has
Tankah is locally run and proceeds go direct to the community, members of whom work as guides
This page: Tankah’s cenotes offer a refreshing escape from the heat OCTOBER 2021
business traveller india
D E S T I N AT I O N S
61
business traveller india
OCTOBER 2021
62
OCTOBER 2021
business traveller india
D E S T I N AT I O N S
This page: Fairmont Mayakoba Riviera Maya
There’s little doubt of the enduring appeal of Mexico for international visitors
happened to the area. Then there are the plans for a new airport at Tulum, which, while an environmental disaster, is simply part of greater expansion as developers see the future as more of the same – increase the number of tourists; offer new and “unspoilt” locations.
HOTEL EXPANSION
So what is to be done? There’s little doubt of the enduring appeal of Mexico for international visitors, and particularly for the North American market. People want to visit this coast, even if, paradoxically, many visitors take pictures of the sea to post on social media but never go in it. Robert-Jan Woltering is regional vice-president for Accor’s luxury brands in Mexico and Central America and general manager of the Fairmont Mayakoba. He is clear that the US market will always be big for Mexico for the simple reason that “it’s so close and nearby. It’s about two hours from Texas, even less from Florida and direct flights from New York are only four hours.” Juan Corvinos, Hilton’s vice-president of development for the Caribbean and Latin America (CALA), reports impressive growth here for the group, which currently has 172 properties in the CALA region. “More than 100 hotels are in the pipeline so we have 30,000 rooms [at the moment] and another 15,000 coming,” he says. “Go back to 2013 and we had only 62 properties.” A new all-inclusive Hilton Cancun is due to open in November (the previous Hilton was bought by Iberostar in 2011), with a Waldorf Astoria launching next to it in 2022. Brian King is Marriott International’s regional CALA president. He says the group’s source markets for the region are overwhelmingly the US, at 80 per cent of visitors, followed by Canada, Colombia, Brazil and then the UK. Pre-Covid, China was in seventh place and rising. Chris Calabrese, vice-president and general manager of the co-located JW Marriott Cancun (reviewed on page 77) and Marriott Cancun, had spent the previous decade building up business from China. “Before Covid, China was our number-two market for these hotels,” he says. “We went to ILTM [the International Luxury Travel Market trade show] in China and Singapore and had success in attracting major groups. We definitely want to go back to Asia and help to restart that business.” For corporate groups as well as leisure travellers, staying in an all-inclusive resort is proving popular and King believes that the pandemic will ultimately accelerate this trend. “I have never taken friends, family and colleagues for granted but I took access to them for granted, so the ability to gather together for a longer period to enjoy time with one another makes this a long-term trend,” he says. This is something that will be seen globally, King business traveller india
OCTOBER 2021
63
→
64
Clockwise from left: Valladolid, Mexico; mexico city; cancun market; and Tankah employs members of the local community OCTOBER 2021
business traveller india
D E S T I N AT I O N S
suggests, but is particularly evident in the Caribbean and Latin America. “There are about 870 all-inclusive Marriott hotels worldwide, which is about 325,000 rooms, and 56 per cent of those are concentrated in CALA,” he says. “The demand for those has been unbelievable.” For people organising family holidays it is understandable, since it is easier to keep to a set budget, although it is not so great for the restaurant owner across the road. Calabrese says his packages allow groups one night off-property for dining but that generally organisers – and their guests – want the convenience of all-inclusive. With his hotels offering a dozen or more restaurants and bars combined, there’s little reason to leave other than to offer visitors the chance to try a specific experience. While the Fairmont Mayakoba, which hosts ILTM North America, does not currently have an all-inclusive option, Woltering is planning to offer it in future because of demand. So the development will continue, and the appeal of Mexico will grow as more and more travellers get to experience the weather, the hospitality, the history and the convenience of getting there, both from North America and further afield. The challenge for Cancun in particular, and the region more generally, is how to preserve the beauty of this coast for future generations. BTI business traveller india
OCTOBER 2021
PASHAPIXEL/ISTOCK
65
66
OCTOBER 2021
business traveller india
H O S P I TA L I T Y
67
Exploring some of India’s finest wildlife retreats
WORDS S ANCHITA NAMBIAR
business traveller india
OCTOBER 2021
68
OCTOBER 2021
business traveller india
H O S P I TA L I T Y
P
icture yourself amidst an abundant flora and fauna, away from the bustling work life! Now isn’t this the type of healing that we all deserve in the current scenario where breathing fresh air seems to be a luxury, to say the least? A holiday in the wilderness is a “must do in this lifetime”, and India is the perfect destination for you to experience it. From Corbett National Park in Uttarakhand to Tadoba National Park in Maharashtra and from Ranthambore National Park in Rajasthan to Kaziranga National Park in Assam, the country boasts a plethora of wildlife sites. Complementing these are the exquisite wildlife retreats that let you have close and personal encounters with the dazzling natural landscape of India while enjoying a stay replete with luxury and comfort. So, if being one with nature is on top of your mind right now, here are a few recommendations you can consider for a tranquil stay in the wild.
69
→ business traveller india
OCTOBER 2021
AMAN-I-KHÁS
Soak in the unrivalled beauty of Ranthambore National Park, Rajasthan while staying at Amani-Khás. Located on the threshold of the reserve, this intimate tented camp offers daily safaris to explore the reserve’s abundant wildlife. The expert guides at the camp ensure a fun yet enlightening adventure time for guests. Apart from tiger spotting in Ranthambore, the camp also offers activities such as exploring the Khandar Fort, bird-watching in the Banas riverbed and taking camel safari through villages on the park’s outskirts. Back at the camp, savour local recipes in the Dining Tent and rejuvenate with wellness therapy. aman.com
70
CORBETT THE BAAGH SPA AND RESORT
Book a stay at this jungle spa resort in Uttarakhand and immerse yourself in the beauty of its neighbouring hills, farms and forests. The spacious rooms and suites are elegantly done and open to sweeping views of nature. The hotel’s multi-cuisine restaurant Nivala serves delicious local and global cuisine. Set out on a journey to traverse one of the oldest national parks in India — Jim Corbett National Park. The resort’s jungle safaris are a thrilling opportunity the catch glimpses of majestic animals and observe nature in its pure form. In addition to this, guests staying at the resort can check out several other activities including nature walks and bird watching, trekking, visit the Corbett Museum and river rafting to name a few. corbettthebaagh.com OCTOBER 2021
business traveller india
H O S P I TA L I T Y
KANHA EARTH LODGE
Occupying a small area in 16 acres of natural forest, bordering Kanha’s buffer zone, Kanha Earth Lodge’s key focus is eco-tourism and conservation. This Madhya Pradesh-based property is 25 minutes from the Khatia park gate, ensuring proximity to the Kanha Tiger Reserve. The eco-friendly accommodation are designed using local elements. Jeep safari experiences are guided by experts. Nature trails, birding, sunset walks, cycling expeditions and tribal shops are some other options to indulge in. Enjoy a bush dinner, amidst the sounds of the forest and make memories of a lifetime. kanhaearthlodge.com
71
KOHIMA CAMP, NAGALAND
Highlighting the cultural treasures of the land of the Nagas, this unique camp houses carefully designed tents equipped with modern amenities. Sip a local rice beer, relish delicious tribal recipes of the Naga Tribes and participate in celebrations of the unique Hornbill Festival while having an unforgettable stay at Kohima Camp. Witness vibrant performances, crafts, sports, and interact with the tribal communities. Adding to these are guided excursions, village walks and local sightseeing. plushescapes.com business traveller india
OCTOBER 2021
→
MAHUA KOTHI, A TAJ SAFARI BANDHAVGARH NATIONAL PARK
This jungle safari resort in Bandhavgarh National Park offers 12 standalone luxurious cottages. The dining offerings consist of Chaupal Dining, a picture-perfect alfresco dining spot, the Mahua Dinner featuring Indian barbecued dishes and the Bonnet Breakfast wherein an expansive breakfast spread is laid out on the safari vehicle bonnet deep in the jungle. Twice daily safaris are conducted by expert naturalists in specially designed 4X4 vehicles. Morning safaris start shortly after sunrise, while afternoon safaris end at sunset. The professional naturalists interpret the jungle calls and read tracks of animals, giving the visitors a higher chance to spot the rare wildlife moments. The deep roars of tigers are sure to give you chills. tajhotels.com 72
NAHARGARH RANTHAMBHORE
This royal abode is just a few yards away from Ranthambhore National Park. Set amidst thousands of trees, Nahargarh offers an ideal amalgamation of royalty and wilderness. The rooms are thoughtfully designed and ensure maximum privacy. Other amenities include a spa, Lancer’s Bar, grand courtyards, swimming pool and amphitheatre called Hathi Kund. Head out for a tiger safari in Ranthambhore and bask in the sheer joy of spotting the big cat in its natural habitat. A variety of birds including owlets, the ubiquitous langur (monkey), caracal, hyena, jackal, jungle cat, marsh crocodiles, wild boar, bears and various species of deer are a few other attractions. nahargarh.com OCTOBER 2021
business traveller india
H O S P I TA L I T Y
THE OBEROI VANYAVILAS WILDLIFE RESORT
One of the finest properties in Ranthambhore, The Oberoi Vanyavilas Wildlife Resort features luxury tented accommodation inspired by the grand caravans of the royal families. Venture out for jungle drives on an Oberoi 4X4, and the lucky ones will be able to spot the enigmatic beast — Royal Bengal Tiger. The drives are led by professional, local naturalists. Traverse across the vibrant villages to Surwal Lake for a bird watching experience. Our expert guide will help you spot some of the 100 species of birds that have made the lake their home. Adding to these experiences is a fine dining restaurant serving authentic Rajasthani and international cuisine and spa service to unwind. oberoihotels.com 73
RED EARTH TADOBA
Nestled on the periphery of the Tadoba Andhari Tiger Reserve, the resort’s core principle is “wildlife first”. The cottages are planned around the existing vegetation and seamlessly blend with the surrounding, thereby creating a harmonious environment. Owing to its strategic location, the resort has access to some of the most undisturbed areas of the park. Guests will have the opportunity to experience two safaris a day, one in the early hours of dawn, and another one in the evening. Certified naturalists will accompany you on these unforgettable travel moments. Enjoy a birding activity where you might get a chance to spot the greyheaded fish eagle as it soars over Lake Tadoba spotting its prey or the golden-backed woodpecker. In addition, visitors are pampered with a host of other opportunities including guided nature walks, cycling and stargazing to name a few. redearth.in business traveller india
OCTOBER 2021
RENI PANI JUNGLE LODGE
Reni Pani Jungle Lodge is situated close to the Satpura National Park, the largest tiger reserve in Madhya Pradesh. This exquisitely designed conservation and wildlife-focused lodge feature pretty cottages for a comfortable stay. The tents at Reni Pani are carefully designed and are located around a perennial waterhole which provides opportunities for guests to observe wildlife right from their doorstep, in addition to them being just 11 km from Satpura Tiger Reserve. Reni Pani Jungle Lodge promotes non-motorized ways of exploring nature. Walking, canoeing, cycling, and camping safaris are offered apart from jeep and motorboat excursions to see wildlife. The abundance of Reni Trees (a type of berry after which the lodge and village are named) attracts a number of sloth bears and birds to Reni Pani. jehannuma.com 74
SAMODE SAFARI LODGE Travellers looking for an opulent stay near Bandhavgarh National Park must opt for this retreat. Featuring 12 independent villas, Samode Safari Lodge guarantees a tranquil, luxurious stay during your tryst with Bandhavgarh’s wildlife. A local tracker and a professional guide from the lodge accompany guests on all game drives. The guides and trackers visit the park every day and keep a track of these movements by checking the spoor of the tigers and listening to the alarm calls of animals — this enables them to create an exhilarating experience for guests. Following a game drive, prepare yourself for an indulgent treat amidst nature. Gourmet dining at the main restaurant; barbecues around a campfire, a table set out in the bushes; lazy poolside meals or romantic dining in the privacy of your own villa can be arranged. A picnic in the woods is also recommended. samode.com OCTOBER 2021
business traveller india
H O S P I TA L I T Y
THE SERAI KABINI
The Serai Kabini is an ideal weekend getaway for Bengaluru residents looking for a tranquil time outside the city. Located on the Southeastern end of Nagarhole National Park, Kabini is home to one of the largest congregations of Asiatic elephants. The accommodation exudes a relaxing vibe and offers scenic views of the mighty river. The jungle safaris are sure to send one into a tizzy. Apart from the big herd of elephants, big cats like tigers, leopards, black panther, plenty of deer, gaurs and dholes stay in the forest adjacent to the property. Bird trails, boat safari and riding coracles are a few of the other activities to experience. theserai.in
75
SVASARA JUNGLE LODGE
Svasara at Tadoba is situated 300 metres from Kolara Gate at Tadoba-Andhari Tiger Reserve in Maharashtra. It is a comfortable two-hour journey from Nagpur. The lodge comprises 10-acres of restored forest with 12 beautifully furnished suite rooms. The lodge is well-equipped with modern amenities for a luxurious and comfortable stay. Partake in an immersive safari experience onboard a custom-fitted jeep accompanied by a knowledgeable naturalist. Keep your ears and eyes open as you wouldn’t want to miss out on that rare wildlife sighting at the reserve. In terms of F&B, their multi-cuisine dining options including Indian, continental, and local Varadi cuisine. svasararesorts.com BTI business traveller india
OCTOBER 2021
OPINION
Effortless travel experiences courtesy tech How technology to enable seamless customer journey
BENJAMIN BOESCH C H I E F D I G I TA L O F F I C E R , V F S G L O B A L
76
W
hen we look back at the way global mobility has evolved since the turn of the century, it appears like tales of two different eras. Once just a buzzword, digital technology is now an essential part of our lives. Our preferences are evolving fast, and we are all adopting new behaviours, becoming more agile and technology-savvy. The pandemic has even further accelerated the transformation of business models and markets. This change also applies to government services, including the visa application processing space that VFS serves. In many ways, it is different from traditional outsourced segments given its reach, paired with high standards for security and privacy. The potential of tech-enabled business models in supporting visa application operations and enhancing customer experience is enormous.
ENSURING A HOLISTIC CUSTOMER JOURNEY
Considering the uncertainty engulfing customers during the visa process, the key purpose of a digital experience is to provide assurance, and a secure and seamless submission process. This is the overarching vision that drives our digital experience offerings. Keeping technology at the core since inception, VFS Global has continuously adapted and upgraded its product portfolio. We have designed a new customer journey OCTOBER 2021
based on four key pillars – website In line with our ‘Customer First’ approach, transformation, document review, online we have also upgraded more than 1,500 payment, and convenient biometric multilingual mission websites with industryenrolment – with the main objective to leading, responsive design and incorporating enhance customer experience with insights from our global operations. Customers self-service. navigate easily with an intuitive and seamless At the core of this new customer journey experience, ensuring that important is a digital appointment booking and information is available in a structured format. submission module, allowing customers to Similarly, our scanning and document upload opt for Digital Document solutions are helping Check (DDC) or Digital decision-makers to drive Application Submission operational efficiency and A sharp focus (DAS), and Visa At Your providing convenience to on innovation, Doorstep (VAYD). While customers. We are also proud therefore, is the only DDC allows customers to to offer the fastest e-visa way to regain preupload their documents application globally, powered for pre-submission review, by a machine-learning Covid momentum in ensuring accuracy and time enabled data extraction global mobility savings, through DAS, module. Our portfolio customers can submit constantly keeps evolving, their applications with and we are already our assistance on video chat. I personally planning the next series of consider VAYD as a key milestone product launches. because it empowers our Given the potential of the customers to submit their travel sector as an economic visa applications like calling driver, seamless adoption of digital in food or groceries from the technologies by the entire ecosystem comforts of their homes. Even is pivotal. These technologies enable critical information such as frictionless solutions for health and safety biometric enrolment could be needs of travellers and provide the muchfed from the locations of their needed fillip to local businesses and economies. choice in a complete secure manner. These A sharp focus oninnovation, therefore, is the innovations have gained in relevance, given only way to regain pre-Covid momentum in the times we are in. global mobility. BTI business traveller india
SHOWSTOPPER
BMW M850I XDRIVE GRAN COUPE
77
BMW and Jeff Koons reunite to create the limited edition BMW M850i xDrive Gran Coupe. The body of the 8 X JEFF KOONS limited edition car would be handcrafted, with a multilayer paint taking 285 hours to apply onto each car. Clubbing 11 different exterior colours, ranging from blue to silver, and yellow to black, it has a vivid exterior. Composed of high-end materials, fine leather and a cupholder cover with special edition badging and the artist’s engraved signature, the interior is multi-coloured. bmw.com
business traveller india
OCTOBER 2021
TIME STOPPER
THE NEW OCTO ROMA CENTRAL TOURBILLON PAPILLON BY BULGARI
78
Priced at $129,000, Bulgari has introduced the new Octo Roma Central Tourbillon Papillon. The watch comes in form of the signature Octo shape of the case. The 41mm rose gold case sports an attractive brushed finish, that really makes the aesthetics of the watch shine. The dial layout is near identical to the 2015 Papillon. Housed inside the case is the caliber BVL 332 movement. bulgari.com OCTOBER 2021
business traveller india
INDIA
the
eport Tried, Tested, Tasted.
TRIED AND TESTED
TRIED AND TESTED
AVIATION
ITC Maurya, a Luxury Collection Hotel, New Delhi
The Taj Lands End, Mumbai
ASK THE PILOT
80
81
82
business traveller india
OCTOBER 2021
79
TRIED & TESTED DELHI HOTEL
ITC Maurya, A Luxury Collection Hotel, New Delhi BEST FOR Its location and exclusive F&B experiences DON’T MISS A meal at one of its iconic Indian restaurants PRICE Upwards of ₹4,000 CONTACT ITC Maurya, A Luxury Collection Hotel, New Delhi; Diplomatic Enclave, Sardar Patel Marg, New Delhi 110021, India; itchotels.com
80
B A C K G R O U N D An iconic landmark in the Indian capital, ITC Maurya, A Luxury Collection Hotel, New Delhi has been a longstanding and preferential hotel for Heads of State, royal dignitaries and business leaders from across the world. The hotel is built with standards of sustainability and is certified as the world's first LEED EB Platinum rated hotel by the US Green Building Council (Leadership in Energy and Environmental Design in the existing building category). W H A T ’ S I T L I K E ? The hotel offers an expansive selection of 437 luxuriously appointed rooms and suites overlooking the glorious expanse of Delhi’s Green Ridge. Exuding a sense of royalty and Indian tradition across its decor, the property is also an exhibit for art lovers. Its walls are adorned with a rare collection of masterpieces by eminent Indian artists like M F Husain, Krishen Khanna, Tyeb Mehta, Akbar Padamsee, Satish Gujral and others. W H E R E I S I T ? Situated in the verdant heart of New Delhi, ITC Maurya is nestled in the exclusive Diplomatic Enclave. It is in close proximity to the Delhi’s corridors OCTOBER 2021
There were many quiet nooks for me to choose from for my evening coffee and news catchup of power, ideally located for business meetings, high-end retail therapy, events and recreation.
R O O M S The hotel’s large inventory is spread across an array of categories including Executive Club, Executive Club Exclusive, EVA rooms, The Towers rooms — ITC One, Deluxe Suites, Luxury Suites, Presidential suites, Grand Presidential suite. I stayed in the ITC One room on the 11th floor that overlooked a calming garden view. Decorated in warm shades, the room is elegantly furnished with high-end amenities. There were many quiet nooks for me to choose from for my evening coffee and news catchup. Since I was staying at one of the Executive floors, I had access to butler service. F O O D A N D D R I N K The hotel is
known for its premium and authentic Indian dining restaurants — Bukhara and
Dum Pukht — that are world-renowned for their service, flavours and ambience. I enjoyed a decadent Indian meal at Dum Pukht - a detailed review of my experience would be featured in the forthcoming issue. The Pavilion - the allday dining restaurant that overlooks the open air swimming pool and Golf Bar a cozy English country club are some of the other F&B outlets. ITC Maurya also houses Fabelle, ITC Hotels’ signature chocolate boutique and a gourmet shop - Nutmeg.
M E E T I N G S From the intimate to the grand, ITC Maurya offers a range of venues to suit every occasion. Kamal Mahal, Nandiya Garden, Sakya and Chaitya are some of its function rooms. L E I S U R E ITC Maurya houses ITC Hotels’ indigenous spa brand - Kaya Kalp, a fitness centre, a gorgeous outdoor swimming pool and the luxurious Salon Di Wills. V E R D I C T Ideal for the business
traveller who appreciates the finer things on their work trips. Ravi Lalwani business traveller india
TRIED & TESTED MUMBAI HOTEL
The Taj Lands End, Mumbai BEST FOR Views of the Mumbai sea link and extensive F&B DON’T MISS Bandra Trails Hi Tea at the Atrium Bar & Lounge and a sundowner manicure experience at Niu & Nau PRICE Upwards of ₹7,000 CONTACT The Taj Lands End, Mumbai, Band Stand, BJ Road, Mount Mary, Bandra West, Mumbai 400050, Maharashtra, India tajhotels.com
B A C K G R O U N D One of the most well known hotels of the Mumbai suburbs, The Taj Lands End, Mumbai has been an evergreen favourite with locals and international travellers alike. W H A T ’ S I T L I K E ? With 493 rooms and suites, the daunting size of this hotel is actually quite unassuming. The lobby area is exquisite and large with a lot of the hotel area surrounding it. Since the inventory of the hotel is high, there are several reception and concierge areas where the prompt staff helps you out with formalities. W H E R E I S I T ? Situated literally at
the “land’s end”, this Taj hotel is located beside the Bandra fort at the end of the Mount Mary area - giving a larger than life perspective of the the maximum city.
R O O M S Featuring a mix of soft pastels and dark wood, the accommodation starts at Deluxe rooms and Luxury rooms with sea views. I was put up at the absolutely beautiful Luxury suite with sea view that overlooked a majestic view of the sea link, partially the sea and the cityscape. In my opinion, this is pretty much the most iconic view of Mumbai where you can observe the metropolis in all its glory. Not surprisingly, the window pane of the suite is where I business traveller india
spent most of my time. Featuring a grand and spacious living room, a luxurious bedroom and a kitchenette, the Luxury suite is designed tastefully and exudes elegance at every nook. The work desk is exceptionally large and faces the window — quite the iconic work view I reckon!
F O O D A N D D R I N K Atrium Bar & Lounge on the lobby level has a fantastic Bandra Trails Hi Tea that serves the traditional English hi tea with a classic Bandra touch. Any local would totally resonate with this experience and I personally loved every bite of the classic “Bandra” dishes which were reconstructed to suit international standards. Dinner was at Masala Bay where I enjoyed a traditional Indian meal inspired by the Awadh region — this included some mouth-watering Tunday kebabs, “dhabba-walla” chicken, biryani and chur chur naan. Next morning, I quite enjoyed my breakfast experience at The Chambers Lounge on the 25th floor where I munched on some avocado on brioche that was sprinkled with some authentic Italian truffle shavings. I also
Not surprisingly, the window pane of the suite is where I spent most of my time
savoured a selection of cheese including brie, cheddar, goat’s and parmesan along with some fresh orange juice. Lunch was a light spread from Ming Yang where I tasted some of their pan Asian specialities including ginger and Ming Yang chicken along with some egg fried rice and a chocolate mousse to finish.
M E E T I N G S A ballroom, well appointed
private rooms, poolside and seaside lawns, fitted out with modern equipment, and a five level parking facility.
L E I S U R E The hotel houses the Taj’s
signature Jiva Spa that offers rejuvenation therapies. I indulged myself in a deeptissue massage that helped with my stiff muscles. Niu & Nau, the hotel’s classy salon, overlooks a beautiful view of the sea where I pampered myself to a manicure and pedicure sundowner experience. Niu & Nau also offers a host of salon experiences including barber services for men - quite a hit with the resident business traveller community.
V E R D I C T Ideal for a work from anywhere kind of staycation with exceptional views of the city, delicious F&B and comforting leisure facilities. Akanksha Maker OCTOBER 2021
81
AV I AT I O N
ASK THE PILOT It all seems like a bit of fun until somebody gets hurt. Enter the captain…
82
I
am sure that many of you, at some point, will have read media articles about how well paid pilots are. I can neither confirm nor deny this as it depends on who you fly for, what you fly and where you are based. However, as background, I thought you might be interested to know more about the responsibilities and authority of the captain. First and foremost, the captain is legally responsible for the safety and security of the aircraft and all persons on board. Safety throughout the aviation world is paramount, which is why air travel has earned the reputation of being one of the safest forms of transport. If, at any point, the captain has any concerns in this regard, their decision is final and cannot be overridden. Before a flight departs, the captain must be satisfied that the aircraft is technically fit to fly, the weather is suitable for the flight and there is sufficient fuel to get to the intended destination. Additionally, the captain has to ensure that air traffic control knows which route is being flown, that the aircraft has been loaded correctly, that security has been checked and that all the customs procedures have been complied with. Once these tasks are complete, the captain will sign two pieces of paper to confirm they are happy to operate the flight.
THE GOOD, THE BAD, THE UGLY
Another area of responsibility is to ensure that no person’s behaviour while on board endangers the flight or any other person. In this regard, both verbal and physical abuse are wholly OCTOBER 2021
unacceptable and against the law. This includes anyone who is under the influence of drugs or alcohol. A common situation I have dealt with several times is a passenger refusing to fasten their seatbelt, or to cease using their mobile phone when asked to do so. Again, it is illegal to disobey an order from the crew that relates to the safety of the flight and a warning to that effect, in my experience, resolves the situation very quickly.
IN SAFE HANDS
There are too many responsibilities to detail in this article, but it goes without saying that throughout the flight, the captain is ultimately responsible for any actions or decisions that are taken. It is in an emergency situation where this is most relevant. In these circumstances, the captain must use their skills, and those of the crew, to ensure the outcome is never in doubt. As you might expect, these situations can be highly pressurised and for the captain carry enormous responsibility. Returning to my comments at the start of this article referring to pay, we say we are not paid for the 99 per cent of the time when everything goes to plan but for the 1 per cent when something unexpected or challenging occurs and you are safely returned to Mother Earth to live another day. I am often asked, “Do you ever feel the weight of all that responsibility on your shoulders when you are flying?” The answer I give is, “No, we are so well trained that it’s just another day in the office.” BTI business traveller india
We can do better than paper maps While some people love maps, more than 50% of people in 2020 aren’t comfortable with them. What if there were a better way to navigate travellers into memorable moments?
Join hundreds of hotels that allow their guests to explore the hotel surroundings, like a local, beyond paper maps, with audio-guided running routes, bespoke iPad annotated maps, and digital hotel guides. We really don’t have to rip up menus after one use! RunGo’s new
hotel guides – QR codes, dining guides, activities, and directions – are on the web and optimized for mobile. Skip the paper map, enjoy contactless, outdoor well-being through running and walking on your next trip.
rungoapp.com/hotels
