HOSPITALITY

at the reception. Additionally, the hotel can also provide their guests with a contactless option of booking services and add-ons with pre-programmed upselling deals, upgrades etc which can be booked on their smart gadget at their convenience.

Personalisation

Hotels serve business travellers slightly di erently from other guest segments. To help create a personalised guest experience tailored to business guests, hotels upsell relevant deals and upgrades which can be very e ective. Business travellers tend to nd these promotions and deals more relevant, and the chance that they will book an addon service is much higher.

F&B OPTIONS AND OTHER WELLNESS AMENITIES

Business Travellers are not purely travelling for leisure purposes, so they prefer to stick to their normal routine which usually is busy right from the word go. To make this as easy as possible for them, hotels o er a wide range of food and beverage options that include sit-down options, as well as special and complimentary facilities in the club lounge. Business guests prefer to start their day at the tness centre, yoga or pilates studio or pool so hotels provide state-of-the-art equipment, wellness facilities and outdoor pools for discerning guests

Transportation

While transportation might not be an essential service for a hotel, it remains one of the most popular services, especially among corporate and business travellers. O ering round-trip shuttle services to and from the airport at a nominal additional cost which bene ts solo business guests as well as big groups. While all business hotels provide modern amenities for their guests, in this story we highlight important services in Indian luxury business hotels which make their guests’ stay comfortable and memorable.