Argent Rehabilitation Brochure

Introducing Argent Rehabilitation

To compensate is to rehabilitate com·pen·sa·tion [noun]; to make whole, that which is necessary to restore an injured party to his former position. *

re·ha·bil·i·tate [verb]; To restore to good health or useful life. **

Innovation in rehabilitation Argent Rehabilitation’s services are used by both claimant and defendant organisations to assist people involved in personal injury claims to become independent and, where practical, lead a normal lifestyle.

Supporting over 40,000 injury victims each year, we have gained a deep understanding of personal injury claims management and we have built our processes around your operational requirements.

We know you require only the highest standards of quality and levels of service. That is why we have invested heavily in our clinical governance and supply chain management teams. Our industry-leading audit and quality assurance processes will protect your investment in rehabilitation and ensure meaningful outcomes for you and the claimant.

We are the only organisation with the capability to offer an integrated, one-stop solution for all your rehabilitation services.

From fast-track

minor whiplash, through to multi-track high-value claims for those with life changing or permanent conditions, Argent is here to help you.

*Source: www.thelawdictionary.org ** Source: www.thefreedictionary.com

Physiotherapy

Nationwide quality assured network Designed for use in fast-track injury claims, our practitioner-led service deploys the very latest guidance for the rehabilitation of soft tissue injuries via a range of web, telephone, face-to-face and self-help interventions.

The claimant can be reassured with Argent because all our physiotherapists are members of the Chartered Society of Physiotherapists and have been clinically audited prior to joining our network. Claimants can access one of over 2,000 clinics located throughout the UK or be assessed at their place of work or home.

Argent’s proprietary triage software enables our staff to thoroughly assess and recommend the claimant’s treatment needs without the involvement of a medical expert report. Having established the need for treatment, triage data is electronically transferred to an appropriate physiotherapist reducing time and duplication whilst improving the security, speed and accuracy of reports.

We acknowledge all referrals within one working day, offer an initial appointment within three working days of contact and provide treatment reports within five working days of the session taking place.

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Key • • Features • •

Over 2,300 chartered physiotherapists 3.5 miles average distance travelled to appointments Over 90% patient satisfaction ratings Refer without expert medical report In-house physiotherapists monitor quality and effectiveness

Psychological Services

Immediate access to psychological therapies

Many injury victims require access to talking-based therapies as part of their recovery or future needs. Psychological interventions can offer rapid relief from many common mental health conditions and Cognitive Behavioural Therapy (CBT) in particular, is a highly evidenced-based intervention. CBT has been proven to be effective for managing depression, anxiety, traumatic stress, eating disorders and many other behavioural disorders.

Argent has a national network of over 500 accredited CBT practitioners who work to standard service levels. This enables us to confidently provide services for the majority of claimants including those with more complex or chronic health issues wherever they are based.

You can access our psychological services either as a standalone intervention following a medical opinion, or as part of a wider rehabilitation programme.

All of our practitioner’s outcomes and performance is audited by Argent’s in-house clinical governance team to assure you that claimants will receive a consistent, high quality, effective service.

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Key • Features•

Nationwide service Flat fees across UK Initial appointments within 10 working days

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Consistent service levels

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Quality assured supply chain

Pain Management Service Practical chronic pain management

Physiotherapy

management” in their reports but not specify a particular intervention. This

Surgery

VAS

Pain Management Programme

Often medical practitioners will recommend or use the term “pain

PAIN CBT

Arthritis

Acute Disc Chronic

NSAIDS

Degenerative

Prolapse

Disability

Psychology

lack of clarity combined with the complexity of managing chronic pain can present personal injury professionals with difficulties. To solve this we have developed a fixed fee pain management assessment service to help you understand exactly what interventions are required, their costs and potential outcomes.

Pain management can refer to a broad range of interventions, ranging from self-help programmes to surgical interventions. Argent staff will evaluate the influencing factors which are helping to perpetuate the pain and provide you with a practical bespoke pain management plan. This plan gives you the ability to commission pain management with the confidence of knowing the claimant’s exact needs, the associated cost and the length of time to deliver.

This service brings clarity and certainty to a problematic area of rehabilitation.

Key • • Features • •

Fixed cost assessment Realistic pain management plan Clarity on cost and time Rapid access to service

Treatment co-ordination Expediating treatment provision

The treatment co-ordination service will shorten the time taken to deliver the recommendations of medical experts or treating clinicians, avoid unnecessary expense, and crucially, be co-ordinated with NHS-based services.

In many cases, the primary need is to quickly co-ordinate and deliver specific interventions e.g. MRI scans and surgical procedures. Our experienced team of treatment co-ordinators have access to a national and diverse pool of providers.

Our treatment co-ordinators are well-versed in obtaining and interpreting medical opinions enabling you to delegate the implementation of this function to Argent. Access to competitively priced treatment services will enhance NHS provision and enable claimants to access the specific interventions they need to assist their recovery.

The treatment co-ordination service offers you transparent pricing, avoids unnecessary loss of earnings costs and ensures that the claimant is not disadvantaged by any post claim NHS provision.

Key • • Features • •

Competitive and transparent pricing Quality assured supply chain management Referral receipt within one day Service co-ordinated with NHS provision

Telephone case management Support for less complex injuries

This rapid access case management service is designed for people requiring continued support during their recovery and return to work but who do not require a face-to-face assessment. Our telephone case managers work with the injured person, their representatives, employer and compensator to ensure optimum healthcare provision in harmony with the claims process.

A comprehensive telephone assessment will identify rehabilitation goals and outline associated costs enabling discussions on funding to take place. This offers you a quicker, lower cost service than a face-toface immediate needs assessment without compromising the levels of support or evaluation of a claimant needs.

Telephone case managers work under the same principles as our face-toface case managers and are subject to the same rigorous levels of quality control and audit procedures. Typically, clients who are supported by this service are discharged within six to nine months.

Key • • Benefits • •

Shorter time to assessment and report Vocational advice & support for people off work more than 6 months Detailed rehabilitation goals and costs Rapid access to skilled case managers

Rehabilitation Case Management (RCM)

Enabling recovery and return to work

RCM is focussed on more complex injuries where it may take months, or even years, for the injured person to return to their normal daily activities indeed for some they may never be able to return to their pre-injury status.

This pro-active, biopsychosocial service commences with a face-to-face assessment either at the client’s home, hospital or place of work. From this, a personalised rehabilitation action plan is created which addresses the individual’s medical, social, domestic and mental health needs.

Our case managers are all employed by Argent (no freelance or contractors) and have on average more than five years experience as a case manager.

This enables them to challenge and influence care pathways to achieve the best possible outcomes.

A case manager will work with the claimant to an agreed set of goals that are intended to be achievable and realistic for the individual. These goals are documented from the outset and enable both the claimant and defendant to understand what might be possible, over what time frame and the likely cost.

Catastrophic injury case management Independence for life changing injuries

Our case management team also supports those who have suffered catastrophic injuries where a person’s life has been changed forever. We deploy specialist catastrophic injury case managers who understand the wider social and lifestyle impacts and are expert at supporting injured people and their families/dependants through this most challenging of times.

When the worst injuries happen, you need to know that the right person with the right skills is supporting the injured person. That is why all Argent catastrophic injury case managers CVs are available from our website for you to select or you can discuss with us the right person for your case.

All our case mangers work within our clinical framework which includes regular audits, peer reviews and end-user feedback.

For all catastrophic injuries, each case is reviewed by our senior team leaders within a case clinic review model.

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Nationwide, skilled, outcome focussed service

Key • • Benefits

Report provided within 10 working days of assessment An average of over five years’ experience per case manager

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Case managers registered with professional associations

Catastrophic injury specialist case managers

Incident Manager

Capturing and responding to workplace events Recent reforms to casualty claims have brought even greater focus on the need for early notification of workplace events. Incident Manager gives employers and their insurers the ability to respond pro-actively to accidents by logging them where Argent or your own claims technicians will be alerted to the event.

Incident Manager has been shown to reduce employers’ liability notification times to an average of 10 days. This enables early liability decision making and rehabilitation intervention to pro-actively mitigate potential claims.

Using our online Incident Manager facility, you can centralise the recording of workplace accidents or absence events and share the event with all the relevant parties including the Health & Safety Executive (HSE).

Incident Manager is an award winning, low cost solution for employers and insurers who are seeking to be pro-active in their management of employers’ and public liability claims.

Key Benefits

Tracks and monitors RIDDOR events in the workplace

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Rapid access to vocational rehabilitation for employees

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Protects employers against absence costs

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Reduces the costs of employers’ and public liability claims Improves employee engagement with absence management

Automatically informs the HSE and other authorities

Work and the workplace

Overcoming the barriers of returning to work Whether it’s prevention of workplace injuries, assessing and adapting the workplace or finding and securing a new job, Argent can help...

1. Workplace support – assessment, design and training Many employers require assistance in adapting or deciding whether a workplace is safe for their employee to return to work. We work on-site with employers and employees delivering a range of practical solutions designed to support return to work decisions. Where appropriate we facilitate a safe return via task re-designs or graded return to work plans.

2. Employment support – existing employer Employees who are medically stable often require support in returning to work in either their previous or new role with their existing employer. Using practical return to work plans, which take on board any wider rehabilitation programme, Argent’s case managers help match the capability of the individual with realistic employment options.

3. New employer support – new job, new employer For those people who cannot return to their existing jobs we offer support in finding a new role.

Our Intensive Job Seeking Programme (IJSP) is a three-month programme. The service includes an initial face-to-face assessment, after which our vocational case managers provide participants with a structured programme. This is designed to ensure the person has strong job seeking skills that they will retain beyond the duration of the programme. The IJSP is designed to gain employment, rather than improve a individual’s technical or educational abilities.

For further information on any of Argent Rehabilitation’s services, to make a referral or for an informal discussion about your individual requirements, please contact us on:

T: 0844 245 4066 E: info@argentrehab.co.uk

Argent Rehabilitation 8 Bedford Park Croydon, Surrey CR0 2AP

www.argentrehab.co.uk Argent Rehabilitation is a trading name of Argent Rehabilitation Ltd. Incorporated in England & Wales. Registration Number: 5679151. Registered Office: 8 Bedford Park, Croydon CR0 2AP