Paragon Relocation Global Destination Services

About Paragon Relocation Paragon Relocation is the premier partner of choice in the global mobility industry providing innovative programs, value-added support, superior customer service and thought leadership to our clients and the families we relocate. Paragon Relocation has been providing relocation services for over 20 years and is present in 150 countries. For further information, please visit www.paragonrelocation.com.

Global Headquarters Unit 1 First Floor College Business & Technology Park Blanchardstown, Dublin 15 Ireland +353.1.811.6630

Global Destination Services City to City

Country to Country

Continent to Continent

Global Locations The Americas 633 East State Highway 121 South Suite 520 Coppell, TX 75019 +972.819.5100 APAC Suite 1802 88 Gloucester Road Wanchai Hong Kong SAR China +852.2907.5880 info@paragonrelocation.com www.paragonrelocation.com

Š 2011 Paragon Relocation

PR301-010611-DSPUS

SM

As global markets make the world smaller and increase competition, deploying your workforce effectively around the world becomes increasingly important. International assignments are often complex, creating a new set of challenges for the employer, the assignee and the assignee’s family.

City to City

Country to Country

Continent to Continent

Additional Support Services Paragon Relocation offers an array of relocation management services that can be of benefit to the assignee and their family. These can be built into your program as a standard benefit, or added on an ad hoc basis. A partial list includes:

Policy Counseling and Development Spousal Support Spousal Career Continuation Programs International Banking Services

Security Services Global Assignee Assistance Programs Travel Management Tax Gross-up and Reporting Global Compensation Services

Paragon Relocation is here to help your assignees and their families adapt more quickly to the assignment location by delivering a tailored, innovative destination services program.

When assignees are well prepared and properly supported through a comprehensive relocation program, they are more productive on the job. For employers, this means more satisfied assignees and an increased return on investment for each assignment.

Worldwide Coverage and Experience Your relocation program should not be limited by geographic or cultural boundaries.

We provide local expertise in 150 countries, backed by the full resources of a global relocation company. Paragon Relocation’s team members are multilingual, with experience living and working across the globe. Our team members are carefully selected for their practical experience, communication skills and customer service orientation. This ensures that your program and your assignees will be supported anywhere in the world by knowledgeable, caring professionals.

Global Tracking and Reporting When your assignees are relocating around the world, you need 24/7 access to information pertinent to their relocation. Paragon Relocation Information Systems Manager (PRISM 2.0) is an online relocation tracking system that allows unsurpassed relocation services case management.

The most relevant and important information can be accessed directly through this secure site.

PRISM 2.0 captures all the components of visa, immigration, homefinding, settling-in, departure, household goods shipment and tenancy management services. It also allows you to view status updates for each assignee and generate real-time, customized reports – all in one place.

Expertise. At your service.

Destination Services Paragon Relocation offers an extensive suite of services to successfully support your assignee’s transition.

We manage all aspects of the transition into and out of the host location – from visa and immigration coordination to settling-in services. Our objective is to help your assignee settle into the new location as quickly as possible, so that they can focus their energies on the job. Assistance may be provided as an all-inclusive service or as specific service modules based on individual or company preference.

Preview Trip Identifying the best candidates for an assignment and ensuring that the assignee and family have had the opportunity to assess whether the move is right for them can be crucial to ensure the long-term success of the assignment. Prospective assignees should be encouraged to visit the host location, combining business and some local orientation, before making an informed decision on taking the assignment.

During this preview trip, Paragon Relocation will assist your assignee with the following:

Touring the area to view housing, schooling, shopping, living areas, medical facilities and transportation

Providing cultural information including practical aspects of living in the host location

Supplying welcome pack of guide book, maps, community magazines and information on leisure facilities

Visa and Immigration Paragon GeoImmigration provides seamless, integrated, consistent immigration solutions to clients worldwide. Our immigration network provides global business immigration services to corporations of all sizes, from multinational corporations to sole proprietorships and start-up ventures. We understand the stress involved in transferring assignees across borders. Our goal is to make this process smooth and simple for you and your assignees. We do as much of the work as possible, leaving you to focus on your business, and leaving the assignee and family to concentrate on other aspects of the move.

Our services include:

Assisting the assignee in gathering documents such as birth/death/marriage certificates, medical exams and translations

Coordinating the preparation of all required documents such as entry visas, work/residence permits, local registrations and more

Making the application and following-through with relevant national authorities

Tracking all expiration dates and providing guidance on renewals, extensions and other administrative details

Tenancy Management

Homefinding

For the duration of the assignment, Paragon Relocation will assist with effectively managing the property and make ongoing payments and reimbursements to your assignee or directly to their landlord.

Services include:

Paragon Relocation has offices around the world to assist assignees with locating housing in the assignment location. Housing will be based upon the standards and allowance guidelines established in your relocation policy. Your assignees will work with local Paragon Relocation personnel or affiliates who are familiar with the area’s features and amenities and can match your assignee with the neighborhood and residence that best suits their needs. The program includes:

Paying security deposits, rent and utilities Scheduling lease renewals and maintenance Coordinating repairs and maintenance

Departure Services Ensuring that departure activities run as smoothly as the homefinding/settling-in process is vital to minimize assignee stress. It is also imperative that the assignee leaves on time in accordance with local regulations, and without incurring additional unnecessary costs to the company. Paragon Relocation can assist in the following areas:

Canceling lease agreements Ensuring assignee adheres to and understands responsibilities pertaining to lease end Coordinating cleaning/redecoration, as required Preparing property check-out inventory report Negotiating dilapidations and return of deposits De-registering with local authorities (where applicable) Shutting off utilities and advising on final bill settlement Forwarding mail Assisting with cancellation of school registrations

Assessing assignee needs prior to departure from the home location Explaining types of housing and areas in which to live, and counseling on company policy limits

Researching available housing, formulating search itinerary and checking lease terms Accompanying assignee on tour of available housing Assisting with lease negotiations Giving area orientation to cover schooling, shopping, residential neighborhoods, medical facilities and transportation information Providing cultural information, including practical aspects of living in the host location Supplying welcome pack of guidebook, maps, community magazines and information on leisure facilities Introducing networking opportunities such as community resources, clubs and places of worship Providing information on schooling, admission requirements, availability, websites and fees Overseeing property check-in and explaining lease terms and tenant responsibilities, including reviewing inventory and giving guidance on health and safety regulations

Household Goods/Moving Services One of the most important aspects of any assignment is coordinating the shipment of the assignee and family’s household goods. Paragon Relocation realizes the emotional attachment placed on a family’s possessions and manages the process accordingly. Through our program, we manage and oversee all aspects of the household goods movement. Our services are fully coordinated by a Paragon Relocation Consultant and delivered through our global network of carriers, freight forwarders, vehicle transportation services, pet transportation services and other suppliers needed to facilitate the shipment of household goods, vehicles and pets. Paragon Relocation also ensures that clients receive the best possible pricing and savings of up to 30% through our Partner Select™ Program. Our proprietary approach offers a streamlined process designed to secure the lowest possible cost while maintaining very high service levels to the assignee. Services also include:

Assisting with customs regulations Counseling assignees on long-term storage Advising on air versus surface shipments and other issues specific to international shipments

Language Training

Settling-In Services

Cultural assimilation of the assignee and family, including the local language, is imperative to the success of an assignment. Ultimately, the goal of language training is to prepare the assignee and family and alleviate some of the inevitable challenges that come from not speaking the native language. Our programs focus on helping the assignee to communicate effectively in both business and social settings. Paragon can provide customized language training programs that include:

To assist assignees and their families with adjusting to day-to-day living in the host country, Paragon Relocation provides programs designed to support the family while settling-in. Services typically include:

Supporting utilities set-up including telephone, cable and Internet Giving area orientation tour of new neighborhood, shopping, medical facilities, transportation information and recreational activities Supplying settling-in guide with neighborhood information

Teaching core communication competencies

Offering training in a variety of formats including live, online, blended instruction and complete immersion programs, for optimal assignee convenience

Providing community resources, including a list of assignee networks Assisting with furniture rental/purchase, vehicle lease/purchase, driver’s license exchange and registration with local authorities (where applicable)

Scheduling based on the assignee and family’s availability, including evenings and weekends, pre-assignment or post-departure

Cross Cultural Training Every country has its own unique culture and it is essential for people going to live and work abroad to have insight into the local culture. Understanding the ways in which cultures differ from each other and the unique aspects of the society in which they will be living provides huge benefits both to the assignee and their family. For our clients, this results in reduced relocation failure rates as well as more focused and productive assignees at work. Programs can be customized to client specifications with regard to duration and can include:

Training on customs related to business practices

Teaching social norms and the character of the destination country

Offering valuable insight into cultural expectations for both the assignee and family

Assignee and Family Concierge Services In some cases, a higher level of support and guidance is needed. In these instances, Paragon Relocation can provide a ninety (90) day concierge program with local support in the destination area to assist assignees and their families with customized concierge services. The following is a sample of the services that we offer:

Providing an onsite destination services representative in the host country on move-in day to serve as a resource for the family

Supplying additional welcome services including supplemental community orientation after moving into permanent quarters, researching information on special interest activities, sporting and cultural schedules, volunteer organizations and social networking groups

Identifying, interviewing, and scheduling appointments with the assignee for quotations with cleaning services and gardeners

Chauffeuring and managing errands for the assignee and family during or after moving into permanent quarters

Delivering tailored, innovative destination services.

Language Training

Settling-In Services

Cultural assimilation of the assignee and family, including the local language, is imperative to the success of an assignment. Ultimately, the goal of language training is to prepare the assignee and family and alleviate some of the inevitable challenges that come from not speaking the native language. Our programs focus on helping the assignee to communicate effectively in both business and social settings. Paragon can provide customized language training programs that include:

To assist assignees and their families with adjusting to day-to-day living in the host country, Paragon Relocation provides programs designed to support the family while settling-in. Services typically include:

Supporting utilities set-up including telephone, cable and Internet Giving area orientation tour of new neighborhood, shopping, medical facilities, transportation information and recreational activities Supplying settling-in guide with neighborhood information

Teaching core communication competencies

Offering training in a variety of formats including live, online, blended instruction and complete immersion programs, for optimal assignee convenience

Providing community resources, including a list of assignee networks Assisting with furniture rental/purchase, vehicle lease/purchase, driver’s license exchange and registration with local authorities (where applicable)

Scheduling based on the assignee and family’s availability, including evenings and weekends, pre-assignment or post-departure

Cross Cultural Training Every country has its own unique culture and it is essential for people going to live and work abroad to have insight into the local culture. Understanding the ways in which cultures differ from each other and the unique aspects of the society in which they will be living provides huge benefits both to the assignee and their family. For our clients, this results in reduced relocation failure rates as well as more focused and productive assignees at work. Programs can be customized to client specifications with regard to duration and can include:

Training on customs related to business practices

Teaching social norms and the character of the destination country

Offering valuable insight into cultural expectations for both the assignee and family

Assignee and Family Concierge Services In some cases, a higher level of support and guidance is needed. In these instances, Paragon Relocation can provide a ninety (90) day concierge program with local support in the destination area to assist assignees and their families with customized concierge services. The following is a sample of the services that we offer:

Providing an onsite destination services representative in the host country on move-in day to serve as a resource for the family

Supplying additional welcome services including supplemental community orientation after moving into permanent quarters, researching information on special interest activities, sporting and cultural schedules, volunteer organizations and social networking groups

Identifying, interviewing, and scheduling appointments with the assignee for quotations with cleaning services and gardeners

Chauffeuring and managing errands for the assignee and family during or after moving into permanent quarters

Delivering tailored, innovative destination services.

Tenancy Management

Homefinding

For the duration of the assignment, Paragon Relocation will assist with effectively managing the property and make ongoing payments and reimbursements to your assignee or directly to their landlord.

Services include:

Paragon Relocation has offices around the world to assist assignees with locating housing in the assignment location. Housing will be based upon the standards and allowance guidelines established in your relocation policy. Your assignees will work with local Paragon Relocation personnel or affiliates who are familiar with the area’s features and amenities and can match your assignee with the neighborhood and residence that best suits their needs. The program includes:

Paying security deposits, rent and utilities Scheduling lease renewals and maintenance Coordinating repairs and maintenance

Departure Services Ensuring that departure activities run as smoothly as the homefinding/settling-in process is vital to minimize assignee stress. It is also imperative that the assignee leaves on time in accordance with local regulations, and without incurring additional unnecessary costs to the company. Paragon Relocation can assist in the following areas:

Canceling lease agreements Ensuring assignee adheres to and understands responsibilities pertaining to lease end Coordinating cleaning/redecoration, as required Preparing property check-out inventory report Negotiating dilapidations and return of deposits De-registering with local authorities (where applicable) Shutting off utilities and advising on final bill settlement Forwarding mail Assisting with cancellation of school registrations

Assessing assignee needs prior to departure from the home location Explaining types of housing and areas in which to live, and counseling on company policy limits

Researching available housing, formulating search itinerary and checking lease terms Accompanying assignee on tour of available housing Assisting with lease negotiations Giving area orientation to cover schooling, shopping, residential neighborhoods, medical facilities and transportation information Providing cultural information, including practical aspects of living in the host location Supplying welcome pack of guidebook, maps, community magazines and information on leisure facilities Introducing networking opportunities such as community resources, clubs and places of worship Providing information on schooling, admission requirements, availability, websites and fees Overseeing property check-in and explaining lease terms and tenant responsibilities, including reviewing inventory and giving guidance on health and safety regulations

Household Goods/Moving Services One of the most important aspects of any assignment is coordinating the shipment of the assignee and family’s household goods. Paragon Relocation realizes the emotional attachment placed on a family’s possessions and manages the process accordingly. Through our program, we manage and oversee all aspects of the household goods movement. Our services are fully coordinated by a Paragon Relocation Consultant and delivered through our global network of carriers, freight forwarders, vehicle transportation services, pet transportation services and other suppliers needed to facilitate the shipment of household goods, vehicles and pets. Paragon Relocation also ensures that clients receive the best possible pricing and savings of up to 30% through our Partner Select™ Program. Our proprietary approach offers a streamlined process designed to secure the lowest possible cost while maintaining very high service levels to the assignee. Services also include:

Assisting with customs regulations Counseling assignees on long-term storage Advising on air versus surface shipments and other issues specific to international shipments

Destination Services Paragon Relocation offers an extensive suite of services to successfully support your assignee’s transition.

We manage all aspects of the transition into and out of the host location – from visa and immigration coordination to settling-in services. Our objective is to help your assignee settle into the new location as quickly as possible, so that they can focus their energies on the job. Assistance may be provided as an all-inclusive service or as specific service modules based on individual or company preference.

Preview Trip Identifying the best candidates for an assignment and ensuring that the assignee and family have had the opportunity to assess whether the move is right for them can be crucial to ensure the long-term success of the assignment. Prospective assignees should be encouraged to visit the host location, combining business and some local orientation, before making an informed decision on taking the assignment.

During this preview trip, Paragon Relocation will assist your assignee with the following:

Touring the area to view housing, schooling, shopping, living areas, medical facilities and transportation

Providing cultural information including practical aspects of living in the host location

Supplying welcome pack of guide book, maps, community magazines and information on leisure facilities

Visa and Immigration Paragon GeoImmigration provides seamless, integrated, consistent immigration solutions to clients worldwide. Our immigration network provides global business immigration services to corporations of all sizes, from multinational corporations to sole proprietorships and start-up ventures. We understand the stress involved in transferring assignees across borders. Our goal is to make this process smooth and simple for you and your assignees. We do as much of the work as possible, leaving you to focus on your business, and leaving the assignee and family to concentrate on other aspects of the move.

Our services include:

Assisting the assignee in gathering documents such as birth/death/marriage certificates, medical exams and translations

Coordinating the preparation of all required documents such as entry visas, work/residence permits, local registrations and more

Making the application and following-through with relevant national authorities

Tracking all expiration dates and providing guidance on renewals, extensions and other administrative details

Additional Support Services Paragon Relocation offers an array of relocation management services that can be of benefit to the assignee and their family. These can be built into your program as a standard benefit, or added on an ad hoc basis. A partial list includes:

Policy Counseling and Development Spousal Support Spousal Career Continuation Programs International Banking Services

Security Services Global Assignee Assistance Programs Travel Management Tax Gross-up and Reporting Global Compensation Services

Paragon Relocation is here to help your assignees and their families adapt more quickly to the assignment location by delivering a tailored, innovative destination services program.

When assignees are well prepared and properly supported through a comprehensive relocation program, they are more productive on the job. For employers, this means more satisfied assignees and an increased return on investment for each assignment.

Worldwide Coverage and Experience Your relocation program should not be limited by geographic or cultural boundaries.

We provide local expertise in 150 countries, backed by the full resources of a global relocation company. Paragon Relocation’s team members are multilingual, with experience living and working across the globe. Our team members are carefully selected for their practical experience, communication skills and customer service orientation. This ensures that your program and your assignees will be supported anywhere in the world by knowledgeable, caring professionals.

Global Tracking and Reporting When your assignees are relocating around the world, you need 24/7 access to information pertinent to their relocation. Paragon Relocation Information Systems Manager (PRISM 2.0) is an online relocation tracking system that allows unsurpassed relocation services case management.

The most relevant and important information can be accessed directly through this secure site.

PRISM 2.0 captures all the components of visa, immigration, homefinding, settling-in, departure, household goods shipment and tenancy management services. It also allows you to view status updates for each assignee and generate real-time, customized reports – all in one place.

Expertise. At your service.

As global markets make the world smaller and increase competition, deploying your workforce effectively around the world becomes increasingly important. International assignments are often complex, creating a new set of challenges for the employer, the assignee and the assignee’s family.

City to City

Country to Country

Continent to Continent

About Paragon Relocation Paragon Relocation is the premier partner of choice in the global mobility industry providing innovative programs, value-added support, superior customer service and thought leadership to our clients and the families we relocate. Paragon Relocation has been providing relocation services for over 20 years and is present in 150 countries. For further information, please visit www.paragonrelocation.com.

Global Headquarters Unit 1 First Floor College Business & Technology Park Blanchardstown, Dublin 15 Ireland +353.1.811.6630

Global Destination Services City to City

Country to Country

Continent to Continent

Global Locations The Americas 633 East State Highway 121 South Suite 520 Coppell, TX 75019 +972.819.5100 APAC Suite 1802 88 Gloucester Road Wanchai Hong Kong SAR China +852.2907.5880 info@paragonrelocation.com www.paragonrelocation.com

Š 2011 Paragon Relocation

PR301-010611-DSPUS

SM