GM Aftermarket’s local legends

GM recognises first ‘Legends’

AWARD-WINNING DEALERSHIPS RECOGNISED IN FIRST YEAR OF NEW LEGENDS PROGRAMME

General Motors New Zealand has presented awards to two top-performing dealerships as part of the Aftersales ‘Legends Programme’, a new initiative that recognises business excellence with a focus on customer satisfaction.

“Judging a dealership and its team on all facets of its operation is the most accurate measure of overall success,” said Stephen Matthews, GM New Zealand’s general manager of Aftersales.

“There are 31 Holden Service Centres around the country, so we know the winners have well and truly achieved to the highest level possible.”

The two winning dealerships were Giltrap North Shore and Robertson Prestige in Palmerston North.

General Manager of Giltrap North Shore Phil Dixon was proud of the recognition bestowed on the dealership and his team. “We are humbled to receive this award, which has been achieved by truly dedicated Parts and Service teams,” said Mr Dixon. “Without the support that these teams provide to our customers, we would not have achieved this award.”

The second winning award was presented to Mark Harris, Dealer Principal of Robertson Prestige in Palmerston North. Judging criteria included parts sales, service, customer satisfaction, facility standards, commitment to technical training and a number of administration considerations.

“I am extremely proud of our people, as their commitment and efforts are reflected in what we were able to achieve,” said Mr Harris.

“Maintaining excellence in everything we do is what we strive for every day, so this award is recognition that we’re achieving this goal.”

Sheena Ighani, GM New Zealand Aftersales Business District Manager, presented the awards to the winning dealerships and their respective teams.

Stephen said the programme credits points based on a variety of achievements.

“It’s up to each part of the team to ensure they are performing consistently at the highest level.”

Customer satisfaction is a key consideration for any business but General Motors New Zealand is particularly keen to ensure Holden drivers appreciate the value of Holden Service Centres. “The fact customer satisfaction is a key consideration is important, as we want people to know and trust the service they receive when they take their Holden, GMSV, or other make to one of our Service Centres,” said Stephen.