ISSUE 18 OCTOBER 2019
THE VOICE OF THE NEW ZEALAND AUTOMOTIVE INDUSTRY
Check out our new look, award-winning electronic catalogue system, Navigator Pro.
WINNER 2017 MOST INNOVATIVE TRADE CATALOGUE/ E-COMMERCE SOLUTION
WINNER 2019 MOST INNOVATIVE TRADE CATALOGUE/ E-COMMERCE SOLUTION
Talk to your Repco or Appco rep for more details.
Win Automaan st tyre er change r! Worth
iBodyshop streamlines workflow
over See pag $3600 e 22
IT’S NOT ALL ABOUT METAL-BASHING. IBODYSHOP IS A WORKFLOW MANAGEMENT SYSTEM THAT SPEEDS UP THE PAPER-PUSHING PART OF THE REPAIR PROCESS
G
etting to grips with the digital world is often seen as a challenge at the shop floor end of the automotive industry, especially in small to medium sized businesses that were set up in the predigital age. However, every now and then along comes something that actually makes life easier; the take-up for the iBodyshop estimating and workflow system for collision repairers suggests this is one of those things. One of the core strengths of the system is its connectivity to parts catalogues, pricing, and ordering systems such as PartsTrader or OEM
suppliers. It makes estimating fast and accurate, and any changes are captured and kept in the same system. The system was developed in Australia, and iBodyshop’s Alan Berry says 60 per cent of all insurance claim repairs there are now being managed through the system. In New Zealand, the figure is about a third of all new claims, but, for a system that’s only been available here for three years, that’s an impressive rate of adoption. That uptake is partly being driven by insurers, who are keen to standardize and integrate systems to minimize double-handling and the potential for errors. Alan says insurers here are now asking for specific developments of the system — because they can see the potential for efficiency for repairers as well as for helping simplify their own processes. Those time savings will also benefit customers, and help manage repair costs. The system also benefits both repairers and the insurance companies by building an assessment history, so any changes following discussions with
assessors can be captured and recorded. That’s one of its key strengths — keeping track of, and maintaining the visibility of, many different aspects of individual jobs after estimating — along with the ability to plug all of the relevant inputs into its builtin accounting software, to generate invoices and record payments. Operators can add notes, or scan in original documents, so all of the records for that job, including the sourcing and ordering of parts, stay attached to the file, and so does delivery of parts and completion of that part of the repair. Completion of each step of the process automatically moves it onto the next stage. The system is vastly more efficient than updating paper records and moving them from tray to tray. iBodyshop becomes the main record for workflow through the workshop. Making software easy to use is crucial to its successful adoption, and that was clearly a focus for the developers of this system. The main screen features a series of tiles showing the number of jobs
CONTINUED ON PAGE 4
ONE STEP PERMANENT
COOLANT LEAK REPAIR
NO DRAINING/NO FLUSHING SEALS HOLES/CRACKS – JUST POUR & GO KSEAL.COM
1