+Interactive Media & Senses
Parth Kapadia | Supriya Dutta | Kiran Prasanth Rajan
Design Brief Encourage design ideas and prototypes to help user establish various and different forms of ordering, remembering and sharing in person to person or in remote communications.
AGRICULTURE RESOURCE MAANAGEMENT
STORAGE
E-GOVERNMENT
ENERGY
SUSTAINABLE SYSTEMS
CRIME
WASTE MANAGEMENT
ENTERTAINMENT INDUSTRIES SHELTER
INFRASTRUCTURE TOURISM
GREEN INNITIATIVE
EDUCATION
LOGISTICS
HYGIENE
Smart City
FOOD
INFRASTRUCTURE
CELEBRATION
SANITATION
EMPLOYMENT CONNECTIVITY FARMING TRANSPORT
DISASTER MANAGEMENT
HEALTH
ACCESSIBILITY ECONOMY
SOCIAL SERVICE PUBLIC SERVICES
SPORTS
COMMERCIAL SECTOR
INSURANCE POLICES ELDERLY ALONE
HEALTH CHECKUPS
INVENTORY BUDGET
BLOOD
HealthCare
INFORMING
DOCTORS
HOME REMEDIES
ONLINE APPOINTMENTS
APPLICATIONS
DONATIONS
ONLINE PHARMACY
FAMILY
HOSPITAL SUGGESTIONS
AMBULANCE
STORAGE PILL REMINDER
HOSPITAL ONLINE REVIEWS
MEDICAL INVOICE TABLET AVAILABILITY
SENSING EMERGENCY SITUATION
DAILY DIET SUGGESTIONS
VACANCIES AVAILABLE
SMART CARD
NEAREST CARE
QUICK FIXES
DOCTORS REQUIRED SPEEDING RULES
SPEED TRACKING
CALL NUMBER
NEAREST VEHICLE
NUMBER OF PEOPLE INSIDE
EMERGENCY
TYPE OF FIRST AID
DOCTORS AVAILABLE
TIME TAKEN
EMERGENCY VARIATIONS
SIREN RULES
VACANCIES AVAILABLE
HELPERS
Ambulance
AMBULANCE CONTRACTOR
WORKING HOURS
OXYGEN CYLINDER
TRAVEL DISTANCE
ARRIVAL NOTIFICATION LOCATION
HOSPITALS AVAILABLE
ROUTE MEDICINES
FITBIT (HEART RATE MONITOR )
TIME OF ARRIVAL STRETCHER
OPTIMIZED ROUTE
STORAGE
ROUTE
+Existing System
Emergency
Cell phone based communication. Manual direction of location
Location No real time location configaration
• FIRE
• DISASTER
• FIGHTS
• HEART ATTACKS
• DISEASE
• ANIMAL ATTACK
• ACCIDENT
• PREGNANCY
• HOME
• SCHOOLS
• FOREST
• OFFICE
• CONSTRUCTION SITES • WATER BODIES
• ROADS
• INDUSTRIES
• PUBLIC SPACES
• HIGH WAY • STATE ROADS • SHORTCUTS • PATHWAY
Call
WHO
Telecom switch
Nortel switch - Redirects to Idel Agent
HOW
• PARK • BEACH • AMUSEMENT PARK • BUSTAND
• MALLS • PARKING SPACE • RAILWAY STATION • AIRPORT
• USER HIM/HERSELF
• NEIGHBORS
• TUTORS
• DOCTORS/ NURSE
• PEDESTRIANS
• COLLEAGUES
• GUARDIANS
• YOUNGSTERS
• FAMILY MEMBERS
• FRIENDS
• CARE TAKERS
• POLICE
• MANUAL PHONE
• 108
• APP CALL
• CALL DOCTORS
• CALL HOSPITAL
• FAMILY / FRIENDS • LOCATION • NAME
INFORMATION GIVEN/REQUIRED
WHAT
• TYPE OF EMERGENCY • PREFERED HOSPITAL
Receiver
WHO
• HOSPITAL
• RE-DIRECTION TO NEAREST AMBULANCE
• CALL CENTRE
• DISPATCH OFFICER
• COMMUNICATION OFFICER TAKES THE CALL
ASSIGNS THE VEHICLE
(Collects information such as Location, type of Emergency)
Ambulance
• AVLT
(Automatic Vehicle Locating System)
• TYPES • LOCATION PROVIDED BY • AMBULANCE SUPERVISOR
• BASIC LIFE SUPPORT
• HOSPITAL
• ADVANCED
• APP/GPS
• PATIENT TRANSPORT VEHICLE
• DISPATCH OFFICER
• MORTUARY TRANSPORT VEHICLE
• CALLER
• AIR AMBULANCE
(Monitoring the Ambulance)
• GIS & GPS SOFTWARE • ‘DO‘ IDENTIFIES THE LOCATION • NOTIFIES THE NEAREST AMBULANCE • IN ROUTE
On-Road
• TRAFFIC SIGNALS
• SIREN
• TRAFFIC JAM
• SPECIAL TRAFFIC RULES
• DISTANCE COVERED
• MISUSE OF SIREN
• ROUTE • MANUAL CALLS FOR REQUIREMENTS
Reached Patient
Patient
• TIME TAKEN TO ARRIVE
• EXAMINE
• STRETCHER
• CHECKING NEAREST HOSPITAL
• FIRST AID
• BOARDING THE VEHICLE
• TYPES OF PATIENT
• GENDER • AGE • INJURIES • DISEASE • NEWBORN • SEVERE • COMPANION
To Hospital Cell phone based communication.
• SIREN
• MALE
• FAMILY MEMBERS
• FEMALE
• FRIEND • PEDESTRIAN
• CHILDREN
• DOCTORS/NURSES
• YOUNGSTERS
• NEIGHBOR
• MIDDLE AGED
• COLLEAGUES
• OLD AGED
DELAY
• TRAFFIC JAM
• TIME TAKEN
• STRIKES • FESTIVALS
• ROUTE
• SHORT CUTS
• BAD ROADS
• NEAREST HOSPITAL
• CLEAR ROUTES
• SPEED BREAKERS
• ‘DO‘ SEND THE ROUTE
• RAIN / FLOOD
• PRIVATE • PUBLIC
Time Delay
Reached Hospital
• EXPECTATIONS
• LOCATION RECORDED BY GPS
• HELPERS / NURSE WAITING • FAST FACILITIES IN CASE OF EMERGENCY • AVAILABILITY
• ROOMS • OPERATION THEATRE • DOCTORS • NURSE • FACILITIES • MEDICINES • SPECIALISATIONS • BLOOD
• DISTANCE TRAVELED
ACTIVITY DIAGRAM FLOW PATIENT
Call for ambulance incase of emergency
DISPATCH SYSTEM
AMBULANCE
DOCTOR
HOSPITAL
Call received Type of emergency Caller name recorded Location of caller tracked Check graveness of situation as per live camera feed
Recieves information about the ambulance coming for pick-up in form of text message
Recieves alert for the location and route to the emergency site
Receives alert for the incoming patient
Doctor available near place of emergency
Tracks the ambulance
Reads the location provided
Recieves location of emergency Reaches emergency site Provides First Aid
Reaches the location
Goes to the hospital
Tracks the information flow between ambulance and the hospital
Sends necessary information to the hospital
Receives notification on type of emergency, required items. Prepares Bill payments
Use wallet Contact family members Wallet share Complete dues
Patient
Ambulance Current Location. Estimated time for arrival. Notifies if a doctor nearby is coming. Details of Driver and the Doctor.
An Emergency Situation Happened
Dialed ‘108’
Attends the call in Dispatch
Message is Recieved
Recurssive notifications about Ambulance position/movement.
When call is recieved at the Dispatch, the GPS system,triangulation is automatically activated on the background.
Automatically Location is tracked. Ambulance Live Location.
This helps in tracking the Location from both smart/ feature phone.
Access to the location CCTV cameras will be activated for confirmation. Confirms the type of Emergency
Notifies if a doctor nearby is coming.
Confirms the Location Sends Message
Estimated time for arrival.
Details of Driver/Doctor. <LINK > send
Patient
User Entering The <Link> Live Tracking Enabled for both Patient and Ambulance. Shows status of the Ambulance and the Doctor. Software access to the contact - Yes/No
Ambulance/Nearby Doctor reaches the spot
Details recieved by Hospital and Family is informed
Gives first-aid before the ambulance reaches
First Aid is given.
Takes the Patient to Hospital
Add Details : In the form of Audio/TextName + Age + Contact + Disease (if any) The collected data is shared to the hospital. Inform Others : yes/no Advance Online payment method or wallet system is available.
Reaching Hospital Facilities and people will be ready before the Ambulance reaches the hospital. Data uploaded in the Ambulance is again confirmed.
Ambulance
Ambulance gets Notification The nearest Ambulance from the emergency spot gets notified from Dispatch. Information regarding Location + Route + Contact Details etc. are provided.
Ambulance Starts moving Ambulance goes to the spot. Traffic signals can be controlled if the siren is ON. Data regarding traffic jams, short cuts, Hospital to which the patient should be admitted etc. will be provided to the ambulance. Data user fills in the link, reaches the Ambulance.
Pick-up
Reaching Hospital
Reaches the exact location because of live tracking.
Notify the Hospital about the medical requirements.
Gets the patient in to the Ambulance.
Traffic signals are controlled if the siren is ON.
Doctor also can accompany. Gives First-aid.
Gets the confirmation from the Hospital, if everything needs is arranged. Automatic notification goes before 5 minutes reaching the Hospital.
Hospital
Recieves notification from Dispatch Responds/confirms to the notification. Live Tracking activated for the Hospital. Gets the details of Patient, Ambulance or the Doctor.
Requirements from the Ambulance/Doctor
Makes arrangements for the Patient
Ambulance after reaching Hospital
The Requirements and medical details of the patient is shared with the Hospital
Doctors, staff and equipments needed are kept ready.
Once everything is arranged by the Hospital, a confirmation is send.
Patients family/others is connected by the Hospital.
Medicines/Blood availability are checked.
Ambulance gives a final notification just before 5 minutes reaching the hospital.
Gets the location and details of people for blood donation for the specific blood, who are near by locations. Information filled by the patient is shared with the doctors.
Dispatch
+
Dispatch + Patient Dispatch + Doctor Dispatch + Ambulance Dispatch + Hospital
Dispatch + Patient Automatically Location is tracked. Communication Officer Picks-up the call. Confirms the type of Emergency Confirms the Location and also check whether it is a prank call through CCTV cameras installed in that particular location. Detects the kind of phone the user is using and sends a message. Link is send to smart phone. Live tracking of the Ambulance or the Doctor.
Dispatch + Doctor
Dispatch + Ambulance
Dispatch + Hospital
Gets notification regarding the Emergency for the near by area.
Sends notification and details about the Emergency spot.
Notify about the emergency which happend near to the Hospital.
Its up to the doctor whether to say ‘yes‘ or ‘No’ for the notification.
The details consist of the exact location to go and also the Hospital to which the patient should be taken to.
Confirms the about emergency and sends the live tracking link.
If the Doctor oped for ‘Yes‘ the live tracking system will be activated for him.
If the route which the Ambulance has to travel has any obstructions like heavy traffic, flood due to rain etc. that will be informed to the Ambulance driver.
The Doctor gets the Location and he can reach the Emergency spot before the Ambulance reaches for giving first-aid. The Doctor can return back or go along with the Ambulance to the Hospital.
Informations about the Ambulance, Location, Doctor and also the data entered for the patient will be shared to the Hospital.
Tracks whether the siren is ON or OFF. If the siren is ON, Dispatch will connect with the Traffic lights and control it with the help of traffic control rooms.
Patient can fill the data before the ambulance arrives or after during the transportation.
Data entered for the patient(before or after getting in to Ambulance) from the website will be updated after giving firstaid.
The filled data will be shared to Hospital.
The requirements and other medical data will be shared with the Hospital.
Five minutes before reaching the Hospital, a final notification will be send to the Hospital.
Once the hospital had kept everything ready, that confirmation is passed to the Ambulance. If unavailability of some medicine,equipments, space or blood group, that can be informed. Dispatch will coordinate with other Hospitals for the availability.
5 minutes before the ambulance reaches the Hospital, a final notification is send to the Hospital.
+Information Architecture (IA)
INFORMATION ARCHITECTURE (IA) Ambulance System
User
System
Receives Link/SMS for location update
Call tracking
Call tracking
Calls emergency
Notify patients parents
Location, Information record
Locate the user
Gets the route to nearest hospital
Take expense from Wallet
Location, Information record
Track GPS
Follow the route
Family shares expenses
Route Alert sent
Send link for map
Reach hospital
Transferred to the hospital
Send ambulance info to patient
Keeps track of the location
Check graveness of situation with kive camera feed
Alert Doctors nearby
Doctor is notified
Redirects information to hospital
Send time of arrival of ambulance to the hospital
Track all functions of the system
Ambulance
Constant update
Sends alerts to the hospital
Send further information if any
Hospital
Starts
Inform family
Siren ON
Make payment using wallet
Traffic signal clears
Reaches the patient
Paramedics diagnosis Receives notification about ambulance Checks map Checks the availability En-route
Reaches hospital
User Defined Hospital
Add medicines if required
+Scenario
Hello! I am Rakesh. We have got an emergency here!
Yes Sir, Are you in front of Powai Plaza at Hiranandani !? Please update me about the situation.
Dialing 108 sends callers location to Dispatch office at the backend
A person got knocked down by a speeding car and is profusely bleeding!
I will send an ambulance to the location right away sir.
From the live feed it seems as if the situation is quite grave I will have to send in ALS Ambulance ASAP and also send some nearby doctor to this location.
Notification to the doctor
Oh lord the ambulance appears to be quite far!
At the same time, the caller receives a Link to live ambulance tracking.
Doctor accepts the notification
Caller receives notification that a nearby doctor is on his way as well!
Basic pop up of questions
Timely First aid is provided to the victim
Ambulance arrives at exact location without any sort of confusion
Ambulance controlling the signals
Hospital is already informed about the patients basic information on the move before ambulance arrives to the hospital
+Wireframes Paper Prototypes
+Wireframes Low Fidelity
Callerâ&#x20AC;&#x2122;s cellphone interface
Interface for hospital
Interface for doctor
Interface for dispatch office
Interface for ambulance
+Wireframes High Fidelity
Callerâ&#x20AC;&#x2122;s cellphone interface
Interface for hospital
Interface for dispatch office
Interface for ambulance
+References Ramirez, Adrian, Fowler, John W., Wu, Teresa, “ANALYSIS OF AMBULANCE DIVERSION POLICIES FOR A LARGE-SIZE HOSPITAL”, Proceedings of the 2009 Winter Simulation Conference, M. D. Rossetti, R. R. Hill, B. Johansson, A. Dunkin and R. G. Ingalls, eds Finkelstein, Anthony, Dowell, John, “A Comedy of Errors: the London Ambulance Service case study”, School of Informatics, City University, UK{acwf@soi.city.ac.uk, johnd@soi.city.ac.uk} Ljungblad, Sara, Kotrbova, Jirina, Jacobsson, Mattias, Cramer, Henriette, Niechwiadowicz, Karol, “Hospital Robot at Work: Something Alien or an Intelligent Colleague?”, February 11-15, 2012, Seattle, WA, USA Websites: http://www.emri.in/ http://www.emri.in/108-emergency/ http://www.gvk.com/gvkfoundation/emri.aspx https://www.dailyrounds.org/blog/the-108-ambulance-story-how-gvkemri-has-revolutionized-emergency-services-in-india/
+Acknowledgment We would like to thank the driver of the ambulance at IITB hospital, for his time and giving us some valuable insights on the current system of how ambulance system functions. We would also like to thank the co-operative staff at IITB hospital who let us visit the hospital and study its facilities for this project. Special thanks to our guide Mr. Ravi Poovaih for consistent constructive criticism to help us shape our results in a better fashion.