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HP2-E24 HP HP Service Sales Profession
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HP2-E24
QUESTION: 1 Which services should be quoted by default with each storage platform that does not include bundled services? (Select two.)
A. 1-year HP Care Pack B. HP Proactive Service C. HP Installation and Startup Service D. 3-year HP Care pack
Answer: C,D
QUESTION: 2 Which HP Care Pack do you advise for HP Scanjets if your customer has critical business needs?
A. 4-hour Onsite Response, 24Ă—7 B. Next Day Onsite C. Next Day Exchange D. 4-hour Onsite Response, 9Ă—5
Answer: D
QUESTION: 3 Your customer owns HP ProCurve Network Management software. How long are maintenance releases available at no additional cost?
A. for as long as the customer owns the product B. for one year, starting at the date of the purchase C. for a period of 90 days D. until the next version is released
Answer: A
QUESTION: 4 Which lifetime warranty level is included when selling an HP ProCurve 2910aI-24G Switch?
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HP2-E24
A. Next-Business-Day B. Onsite-Parts-Exchange C. SupportPlus D. SupportPlus 24
Answer: A
QUESTION: 5 You offer either basic Installation or Installation & Start-up Care Pack services to your customers. Which operations constitute the distinction between the two offerings? (Select two)
A. operation and 9Ă—5softerware support verification B. coordination of network installation and start-up activities C. configuration download D. confirmation of software revisions and device cabling E. building the configuration file
Answer: B,D
QUESTION: 6 What prevents a 5-year HP Care Pack from usage as a post-warranty Care Pack？
A. The 5-year HP Care Packcan not be registered after the standard warranty period has expired. B. The maximum Care Pack lifetime is three years. C. Post-warranty service requires individual contracts. D. The main warranty is three years, consequently a 2-year Care Pack is required.
Answer: A
QUESTION: 7 Which feature do HP Care Pack service offers provide?
A. hardware and software maintenance B. hardware maintenance only C. software maintenance only
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