National Transport Awards 2023 Book of Winners

NATIONAL TRANSPORT AWARDS BOOK OF WINNERS

transporttimes

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Welcome

A tough but rewarding year?

What a 12 months! Transport users and the transport industry have been hit by various shocks.

To name a few; inflation, costs spiralling, ongoing Covid and other health issues, IT issues, industrial action and unrest, staff shortages, shifting work patterns, funding challenges, passenger numbers and revenue challenges and patchy performance.

However, this is what brings out the best in transport people.

That can-do, we keep the country going, we can deliver, we will get the buses and trains out and running attitude that makes the transport industry such a great one to work with. It is very much a people industry, despite all the talk about technology and kit – its great people that keep the country moving.

As the National Transport Awards show there is much to celebrate. Great staff, projects, innovation, progress, leadership, attitudes and progress. There is still plenty of investment and funding available for both

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Consistent, reliable, day to day performance is what most users are looking for. The promise of the timetable or other journey planners creates the factors that drive how people choose to travel – cost and convenience, backed up by choice and control govern the choice of mode.

This is true for lorry drivers, bus, coach and train passengers, car drivers, tram passengers and haulage companies – all the people we work with. It is the delivery of that promise that underpins satisfaction and will ultimately drive how people choose how to travel. It is future investment that gives more people choices about how to travel will drive more sustainable travel.

So, it is great to see so many awards that reflect improvements to both the day-to-day experience and investments for the future.

Whether it is the massive Elizabeth Line or much smaller improvements, every single

day-to-day transport and longer term projects. Transport user satisfaction remains resilient – plenty of improvements to come but day to day the industry is delivering.

Transport user needs remain remarkably consistent across time. Transport Focus, as the independent voice for Britain’s transport users carries out a lot of insight work. This is both to benchmark and assess users day-to-day experiences plus assess and rank their priorities for future investment.

"It is great to see so many awards that reflect improvements to both the day-today experience and investments for the future"

award reflects progress and change and is to be celebrated.

While the winners and highly commended in each category are richly deserved awards everyone who entered or where shortlisted should be celebrated. Well done for being proud of your achievements in a difficult year.

So, whether you are a transport planner, funder, provider or part of the supply chain get thinking about the National Transport Awards 2024. If you don’t enter you cannot win! If you don’t enter you cannot celebrate with your colleagues. So, if you are in Government, local government, the transport industry or its suppliers or wherever start thinking about next year and drafting your entries. We all want to celebrate your success.

Anthony Smith Chair of the Judging Panel of the National Transport Awards and Chief Executive of Transport Focus

Supported by

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Contents

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Regional Transport Authority of the Year

Exemplary approach to Active Travel & Public Space

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Exemplary Contribution to Net Zero

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Best Practice in Diversity, Inclusivity & Accessibility

Digital and Technology Excellence in Transport

Rail Operator of the Year

Ferry Operator of the Year

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Designer: Keith Simpson (keith@one-creative. com).

Distribution: Passenger Transport.

Campaign of the Year

Frontline Employee / Community Champion of the Year

Design, Engineering & Construction Project of the Year

The National Transport Awards 2023 Book of Winners has been produced by Passenger Transport magazine.

Transport Hub of the Year

UK Tram Operator of the Year

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Bus Operator of the Year

Excellence in Road Safety, Traffic Management & Enforcement

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Best Bus Service

Extraordinary Partnership Working

This publication and the Scottish Transport Awards logo is copyright © Transport Times Events Ltd. All rights reserved. No part of this publication may be reproduced in whole or in part without the written permission of the publisher.

Lifetime Contribution to Transport

Outstanding Contribution to Transport

Best Alliance / Collaboration of the Year

Transport Times Events Ltd, Registered in Scotland No. SC714075 Trading & Registered Office: 60 Laurel Brae, Springfield, Cupar, Fife, KY15 5AD e: grant.poulton@transporttimes.co.uk w: www.transporttimes.co.uk

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Foreword

There is a way. But is there the will?

Just as our parents’ generation asked their parents ‘What did you do during the war mammy / daddy’, we need to be ready with our answer when our grandchildren ask us, ‘What did you do when you were given the evidence of catastrophic climate change when you were shown flood maps showing seawater rising by two metres, when you saw that 40% of species were in long-term decline, when you were told that all the coral in our waters was on the absolute brink of devastation, when every year broke the record for the warmest temperatures; What did you do?’

There is always - always – a reason for maintaining the status quo. Always a short-term argument for maintaining a business model. For just doing the minimum, for waiting for someone else to make the first

in technology we’ve had in the last 30 years. If we continue to move at that pace, we’ll be sunk – literally!

Technology alone will not be our saviour. I know there are plenty of people who think that all we need to do is switch to EVs and it’s job done. It’s just not true. Innovation has a huge part to play in getting to NetZero, and I’m a big fan of the role digital and data in particular can play. But the UK Climate Change Committee – the independent advisors to all the governments in the UK – are clear. The move to electric cars is necessary but not sufficient.

We also need to shift behaviour. That is why the Welsh Government have put Modal Shift at the heart of our transport strategy. For 70 years we’ve focused on making the car the easiest and most convenient

move. Even though we know deep down that we can’t keep doing what we’ve always done, it is human nature to wait a bit longer before confronting the need for change.

However, the evidence is stark. Since 1990, the base year used by the UN, we’ve managed to cut carbon emissions from waste by 64%, from industry by 36%, the same from the energy sector; even in agriculture we’ve cut emissions by 10%. But transport has decreased the least – just 6% since 1990. And that’s even with the advances

"If we want people to use alternatives, we need to take the pain away"

way to get around. So that’s what people do. If we want people to use alternatives, we need to take the pain away. We have to make the right thing to do the easiest thing to do. But to be more than a slogan that requires cultural and system change. Not just headlines but a change to the hard wiring. We need to re-write our systems to make sure they are focused on modal shift. To make sure our high-level goals are aligned with the delivery mechanisms.

We will only be able to bring people with us if we make it easy for them to get around. If we expect people to make heroic sacrifices, we will fail. There is a way. But is there the will?

Lee Waters MS Deputy Minister for Climate Change, Welsh Government

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Judging panel

Meet our panel of expert judges

Anthony Smith Chair of the Judging Panel and Chief Executive of Transport Focus Anthony Smith is Chair of the judging panel and Chief Executive of Transport Focus, the independent consumer watchdog for Britain’s passengers.

Having qualified as a solicitor, Anthony worked for five years as principal consumer lawyer for the Consumers’ Association, publishers of Which? This was followed by a year as the legal consultant for Consumers International.

Before joining Transport Focus Focus, Anthony was deputy and acting director of ICSTIS, the regulator of premium rate telephone services.

Stephen Fidler Co-Director for Local Transport, Department for Transport Stephen is Co-Director for Local Transport at the Department for Transport. He leads, with Jessica Matthew, the DfT directorate responsible for policy and funding on local road maintenance,

buses, taxis, light rail, inclusive transport, active travel and local authority transport funding and strategy.

Stephen has worked in government on transport issues for over 25 years, including in the then Department for the Environment and the No 10 Policy Unit. Before starting his current role in 2019, he headed DfT’s client team for Highways England. He received an OBE for services to transport in 2019.

Daisy Narayanan MBE Head of Placemaking and Mobility, The City of Edinburgh Council Daisy Narayanan is the Head of Placemaking and Mobility at the City of Edinburgh Council where she leads on delivering a city-wide integrated approach to transport and placemaking.

Daisy is on the Board of Architecture & Design Scotland and a member of the Evidence Group for Scotland’s Climate Assembly. She was on the Active Travel Task Force set up by the Minister for Transport and the Islands. She recently won the Civic Servant of the Year award from the Academy of Urbanism.

Drawing on her previous experience working as an architect and urban designer in India, Singapore, England

and Scotland, Daisy believes passionately in the importance of creating places that reflect and complement the communities that live in them.

Iain Stewart MP Chair, Transport Select Committee

Jo Field President of Women in Transport & Chief Executive of JFG Communications Jo is the President of Women in Transport and Chief Executive of JFG Communications, a consultancy specialising in stakeholder engagement, political communications, diversity and decarbonisation for the transport sector.

Named among the 100 most influential women in Westminster and the top 10 most inspirational women in public affairs, Jo has almost 20 years of experience in helping companies engage their stakeholders, build advocacy for their plans, and inform and influence public policy.

Before founding JFG Communications, Jo spent almost a decade at Transport for London where she built and led an award-winning stakeholder engagement team.

Jo is hugely passionate about addressing women’s underrepresentation in the transport sector.

Iain Stewart was first elected as Member of Parliament for Milton Keynes South in May 2010. Soon after he was elected by fellow MPs to sit on the Transport Select Committee (TSC).

Iain has also chaired a number of All-Party Parliamentary Groups (APPGs). In 2017, Iain was appointed as the Government’s official champion for the Oxford-Milton KeynesCambridge corridor.

On November 16, 2022, Iain was elected as the Chair of the Transport Select Committee.

Iain is passionate about transport, specifically the rail industry, and is taking a keen interest in the development of the East-West Rail link, high speed rail, electric vehicle technology and driverless automation.

Caroline Stickland Chief Executive, Transport for All As CEO at Transport for All, Caroline works to

ensure the organisation is making an impact and delivering on its goals: challenging and removing the barriers to travel that are faced

by Deaf, disabled and older people across the UK. Caroline brings her lived experience as a disabled person, and an academic interest in health, impairment, and disability, to her role.

Alongside driving forward the organisation’s advice, community and policy work, Caroline has led on the development of Transport for All’s Access Partner consultancy service.

Max Sugarman Chief Executive, ITS (UK) Max Sugarman is Chief Executive of Intelligent Transport Systems UK, the national voice of the transport technology industry. He has a decade of experience working in transport, innovation and communications. He has previously worked at the Catapult Network, where he supported the nine Catapult innovation centres on crosscutting policy issues and political engagement, and as Public Affairs & PR Director at the Railway Industry Association (RIA), the leading UK trade body for rail suppliers, where he led an awardwinning communications function.

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Regional Transport Authority of the Year

This category is open to transport bodies which cover multiple local authority areas, such as combined authorities, passenger transport executives and sub-national transport bodies. A submission in this category should demonstrate progress and improvement across a range of sustainable transport policy areas supported by measurable outcomes. We look for evidence that public transport patronage levels and/or mode shift and customer satisfaction ratings are moving in the right way, albeit in a post-Covid context. Submissions should include the approaches being utilised to attract people back to local transport and what approaches are being used to ensure accessible and affordable travel is available for all.

WINNER

TRANSPORT FOR WEST MIDLANDS Transport for West Midlands (TfWM) has recently updated its Local Transport Plan to align with the West Midlands Combined Authority’s (WMCA) 2041 carbon objectives. This strategic plan focuses on enhancing connectivity, community access, and opportunities in housing, jobs, training, and leisure.

In a significant effort to revitalise public transport patronage post-Covid, TfWM has launched the £88m Bus Service Improvement Plan, aimed at transforming bus services and ticketing systems in the region.

Notably, the West Midlands maintains its status as having the highest total number of bus

1 of the Bus Rapid Transit scheme, Sprint, has significantly improved public transport connectivity. Furthermore, the region received £88m for the Bus Service Improvement Plan and a substantial £1.3bn for the City Region Sustainable Transport Settlement, dedicated to transforming road, bus, rail, tram, cycling, and walking infrastructure across the West Midlands.

Safety initiatives have also yielded positive results, with a 14.1% reduction in the number of people killed and seriously injured on the region’s roads between 2019 and 2021, compared to the strategic baseline of 2015-2017. Notably, fatalities and serious injuries have decreased across all road user types, with the most substantial reduction (34.6%) observed among powered twowheelers. In November 2022, TfWM increased its Transport Safety Officers from 3 to 11, and patrol hours were extended between 2021 and 2022.

TfWM’s notable accomplishments include delivering an award-winning, world-class transport program for the Birmingham 2022 Commonwealth Games.

Preparations for the event

passenger journeys, equivalent to 3.3 million passenger journeys per 100,000 population.

The annual rail patronage for 2022/23 has shown remarkable growth, increasing by 41.8% compared to 2021/22, with a total of 56.5 million rail journeys.

The Metro system has also experienced increased ridership, with 4.67 million passenger journeys in 2021/22, rising to 5.35 million in 2022/23. Ring&Ride, a specialised transport service, has seen a 40.6% increase in patronage from 2021/22, totalling 159,253 journeys. Additionally, Cycle Hire usage has surged by 11.1%, resulting in 305,833 completed journeys.

In terms of infrastructure developments, a Metro extension to Edgbaston has been successfully opened, and the completion of Phase

included the reopening of the refurbished Perry Barr Rail Station and Phase 1 opening of University Station, overseen by the West Midlands Rail Executive.

During the Commonwealth Games, TfWM efficiently transported over 1.5 million spectators and 40,000 workforce members while minimising disruptions to residents through an enhanced Travel Demand Management and Traffic Management program. The event also witnessed significant increases in cycling, with 2,938 shuttle buses facilitating travel for 650,000 spectators, and the West Midlands Cycle Hire scheme recorded a 131% increase in bike rides compared to the three months prior.

Highly commended: Highlands and Islands Transport Partnership (HITRANS)

Other shortlisted entries: Cardiff Capital Region: Regional Transport Authority Liverpool City Region Combined Authority Transport for London Transport for Greater Manchester

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ULTRA SMART CYCLE SYSTEM

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Exemplary approach to Active Travel & Public Space the implementation of a social media campaign. However, the most significant intervention involved helping the group navigate a right turn at the complex junction.

This was accomplished through the deployment of the Ultra Smart Cycle System, a ground-breaking solution that enables Bike Bus organisers to communicate with the traffic signal controller as they approach the junction. This communication occurs through a bike-mounted transmitter that sends an advanced demand signal to the traffic lights. The system ensures that the lights change and remain active for an extended duration, allowing all the children to safely cross the junction.

The remarkable success of this scheme has led to four other schools requesting assistance in setting up their own Bike Bus initiatives, complete with route guidance.

To manage and facilitate these requests, a dedicated post has been established within the Road Safety Unit. This initiative has garnered international recognition and acclaim from

Entries in this category need to demonstrate how particular policies and projects have improved public space and the street environment, both improved the appearance of an area but also made it healthier, safer and cleaner making it more attractive to people to go there. Examples of initiatives for this award include public realm improvement schemes, pedestrian schemes or parking and warden policies, pop-up parklets, planting and green infrastructure. A walking and cycling strategy may form the basis of a submission for this category or an individual scheme, which has brought significant benefits. Increased numbers of people cycling, walking or wheeling and/or reduced cycle casualties are two ways that you could document the success of your work. Before and after photographs also help the Judges with this category.

WINNER

GLASGOW CITY COUNCIL Ultra Smart Cycle System Glasgow City Council has introduced an innovative initiative known as the Ultra Smart Cycle System, combining technological advancements with hands-on support to promote alternative modes of transport, particularly among school children. The primary objective is to encourage bicycle usage for school travel and beyond.

Shawlands School’s Bike

Bus, initially comprising 50 participants and continually expanding, sought assistance due to challenges arising from drivers’ impatience at a busy and complex junction along the school route.

This impatience was causing distress among some of the children. To address this issue, Glasgow’s Road Safety Unit intervened and provided comprehensive support to the Bike Bus initiative.

The support included the provision of high-visibility vests, 360-degree head cameras, route assessment, route banners, winter gear, bike lights, and

the active travel community, with many describing it as a true game-changer.

Highly Commended: Leeds City Council – Mabgate/ Lincoln Green Transformation

Commended: Hackney Council: Rebuilding a Greener Hackney

Other shortlisted entries: Aberdeenshire Council: The Aberdeenshire Bothy Gloucestershire County Council: Gloucestershire Cycle Spine Living Streets: Creating safer routes to school in Greater Manchester London Borough of Lambeth: Lambeth Kerbside Strategy Salford City Council: Swinton Greenway Steer – On Your Bike and The Bridgwater Way - public, private and third sectors working together to support safe and active travel to school in Bridgwater, Somerset

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Ferry Operator of the Year

This award is open to ferry operators that run services from ports located in the UK and Ireland. Entries for this award should outline the range of initiatives that the operator has been involved in to improve services and facilities together with results that have been achieved. Figures on performance, reliability, passenger growth and customer satisfaction are included in the submission.

WINNER

UBER BOAT BY THAMES CLIPPERS Uber Boat by Thames Clippers (UBTC), an expansive transportation service operating in the UK’s capital city, reported notable passenger growth, attributed to strategic infrastructure investments and operational enhancements. In 2022, UBTC facilitated the travel of over 4.5 million passengers, marking a significant milestone.

In May 2022, UBTC unveiled Barking Riverside Pier, situated in collaboration with Barking Riverside Ltd. Serving as the 24th and easternmost pier in its network, this pier was designed as an interchange. It is conveniently located within walking distance of a new Overground station, Cycle Hub, and bus services, catering to the burgeoning Barking community.

To adapt to evolving commuting patterns, UBTC was among the early adopters

on battery power within central London. Additionally, UBTC secured investment for the construction of London’s first fully electric, zero-emission cross-river passenger ferry, showcasing its dedication to innovation and sustainability.

UBTC continues to champion light freight transport, further diversifying its service offerings.

UBTC’s recovery from the Covid-19 pandemic has been robust, with 4.5 million passengers in 2022, representing a 107% increase compared to the last non-pandemic impact year of 2019. By April 30, 2023, UBTC’s River Bus experienced record-breaking daily passenger numbers on three occasions during the year, building upon seven record-breaking instances in 2022. The extension of peak services in west London led to a remarkable 109% year-on-year increase in commuter passenger numbers for RB6. A new direct Greenwich-Battersea service, a first of its kind in London, recorded 31,505 journeys in 2022.

Notably, Barking Riverside Pier experienced rapid passenger uptake, with 100,000 journeys completed in just 10 months.

UBTC’s customer satisfaction ratings have remained commendable, with an average Net Promoter Score of 39 in

of carnet tickets, offering flexibility for passengers with 2-3 days per week travel needs, a service introduced in 2020. In response to the cost of living crisis, UBTC took measures to address passenger affordability by freezing and even reducing some season tickets and flexible carnet fares in March 2023.

In September 2022, UBTC introduced a new cross-river fare structure, promoting cost-effective crossings and facilitating multi-modal connectivity between key locations, including Barking and Woolwich, Greenland and Canary Wharf, and Rotherhithe and Canary Wharf. The addition of a second berth at Tower Pier has improved punctuality.

UBTC maintains a strong commitment to emissions reduction. This commitment is exemplified by the trial use of hydrotreated vegetable oil (HVO) to fuel a portion of the fleet and the imminent launch of three new hybrid-electric boats that will operate purely

2022, further increasing to 43 year-to-date.

The introduction of new cross-river tickets has facilitated quicker, cost-effective crossings, with a three-minute service between Doubletree Docklands (Rotherhithe) and Canary Wharf proving five times faster than the same journey by car. These new tickets saw a 39% increase in daily passengers within the first three months of their launch. The Barking-Woolwich connection for the Elizabeth line represented 21% of the total traffic to and from Barking.

Weekend leisure services continue to be in demand, evidenced by the 12 sold-out special sailings from Gravesend and Tilbury in the past year.

In tandem with passenger growth, UBTC has made strides in environmental sustainability and innovation. UBTC is actively working to reduce total carbon emissions by at least 50% by 2030, with newly built boats, including the three new hybrid vessels, achieving at least a 75% reduction in carbon emissions compared to the current fleet.

Other shortlisted entries: Merseytravel / Liverpool City Region Combined Authority: Mersey Ferries

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Design, Engineering & Construction Project of the Year Entries must demonstrate that the project was remarkable in one or more of the following areas: (a) scale or ambition; (b) design; (c) technical innovation; (d) in making a demonstrable improvement to the operation of the infrastructure network of which they form part, either locally, regionally or nationally and (e) in being completed within cost and budget. Appropriate figures and statistics must be included. For large projects consisting of a number of phases, entries may be submitted at the end of an individual phase as well as on completion of the whole project.

WINNER

LIVERPOOL CITY REGION COMBINED AUTHORITY Class 777 Fleet Replacement The Liverpool City Region Combined Authority, acting through the passenger transport authority Merseytravel, holds responsibility for the Merseyrail electric rail network. Since the devolution of authority in 2003, Merseyrail has demonstrated consistent improvement in operational performance and passenger satisfaction, even while operating one of the country’s oldest train fleets.

A significant transformation is expected as this ageing fleet undergoes replacement with the introduction of the new Class 777 rolling stock, representing a substantial investment exceeding £500m into the

introduction of battery-powered traction. This advancement will become operational with the commencement of services to the new Headbolt Lane station in Kirkby later this year. The utilisation of battery rolling stock opens the door to broader network expansion possibilities in the future. The project also includes the establishment of wireless infrastructure, providing unparalleled coverage. This infrastructure enables real-time accessibility to on-board CCTV from the network control centre and by British Transport Police.

The phased introduction of the new rolling stock began in January of this year and is scheduled for completion in early 2024, all within the confines of a tightly managed budget. This new fleet is anticipated to enhance capacity by 50%. Passengers have responded enthusiastically to the new trains, appreciating the bright and inviting interior, level boarding, ease of movement within the train, and an innovative passenger information system. Despite the improved acceleration and braking that are expected to cut journey times by 10%, energy consumption is projected to fall by 25% compared to the older fleet.

Notably, the role of on-board

network. This development marks a historic milestone as it constitutes the first publiclyowned train fleet to enter service on the mainline railway since the era of privatisation.

The new Class 777 rolling stock boasts several noteworthy innovations, many of which were informed by extensive passenger research conducted in collaboration with Transport Focus. One particularly notable achievement is the achievement of level boarding at every platform, including over 80 curved platforms on the Victorian heavy rail network. This remarkable feat has been accomplished through a combination of a low floor height, intelligent sliding steps at each doorway, and comprehensive platform reconstruction efforts.

A pioneering move in the UK’s mainline railway sector is the

staff has undergone redefinition, with the guard’s role being succeeded by a train manager stationed within the train saloon.

Highly Commended: Plymouth City Council with Balfour Beatty & Aecom: Forder Valley Link Road Transport for London: Bank Station Capacity Upgrade

Other shortlisted entries: Gloucestershire County Council: Gloucestershire Cycle Spine Leeds City Council with WSP, Balfour Beatty & Atkins: East Leeds Orbital Route National Express West Midlands with Birmingham City Council, LCMB and Janus Architecture: new Perry Barr bus depot Network Rail with Siemens, Colas & Govia Thameslink Railway: Victoria Resignalling Phase 3 Transport for London with Morgan Sindall & Volker Fitzpatrick: Barking Riverside Extension Transport for West Midlands: Perry Barr Rail Station Transport for West Midlands: Sprint Phase 1

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Exemplary contribution to Net Zero

As the biggest emitter of carbon of any sector in the UK the transport sector is acutely aware of the need to reach its target of Net Zero emissions by 2050. A submission in this category should demonstrate how an organisation has implemented policies, campaigns or technologies to help tackle the climate emergency, contribute to net zero emissions or to increase resilience to climate change. All entries must be supported by clear results and show progress towards your organisation or project reaching Net Zero targets. This category can be entered by local authorities, public and private operators or transport suppliers and the third sector for either wide-reaching carbon reduction schemes or individual projects.

WINNER

OXFORDSHIRE COUNTY COUNCIL & OXFORD CITY COUNCIL Oxford Zero Emission Zone The Oxford Zero Emission Zone (ZEZ) project showcases a meticulous approach to technical planning, collaboration, and political commitment in the establishment of a Clean Air Zone, even in a climate where such endeavours are often met with controversy or scepticism, despite the jointly declared Climate Emergency by Oxfordshire County Council and Oxford City Council.

This initiative was initially proposed in Oxford County’s Local Transport Plan 4 (LTP4) in 2015, with the overarching goal of achieving cleaner air, reducing transport-related CO2 emissions, and enhancing overall quality of life. The strategy revolves around incentivising positive shifts in travel behaviour among the populace.

Key to its development and successful implementation is a cross-authority steering group consisting of elected members and officers, which, over several years, engaged extensively with stakeholders and the public through a robust consultation process.

Notably innovative in its approach, the Oxford ZEZ constitutes the first road user charging scheme of its kind in the UK. Its operational hours extend from 7am to 7pm daily within a well-defined area. In this zone, zero-emission vehicles enjoy fee-free access, while other vehicles incur charges, unless they qualify for a 100% discount or an exemption.

of users.

Initial analysis of traffic and air quality within the pilot area reveals a notable reduction, approximately 40% during the scheme’s operational hours, in vehicle movements, particularly among vehicles not exempt from ZEZ charges. Beyond the immediate reduction in vehicular activity, the ZEZ has acted as a catalyst for expediting the transition to zero-emission vehicles in Oxford. Numerous businesses have already embraced zero-emission vehicles within their fleets, often designating Oxford as a test city for these sustainable initiatives. High-profile examples include DPD and Royal Mail.

The ZEZ initiative also plays a pivotal role in supporting successful applications for funding streams and opportunities aimed at expediting other air quality and net-zero-related projects within the city. Notable projects include the Energy Super Hub Oxford. Moreover, the ZEZ has stimulated the growth of new sustainable delivery businesses like OxWash, Pedal & Post, and Velocity.

An additional noteworthy aspect of the Oxford ZEZ is its

The ZEZ was initially implemented as a pilot scheme, which commenced in Oxford city centre in February 2022.

This pilot phase serves as a valuable testing ground, informing plans for the expansion of a much larger ZEZ within the city. Enforcement of the scheme relies on automatic number plate recognition (ANPR) cameras at the zone’s entry and exit points.

To ensure inclusivity, the ZEZ offers a discount scheme catering to individuals for whom motor vehicle use is a necessity, such as blue badge holders and health and social care workers.

The scheme’s online systems and offline customer access arrangements are designed to accommodate a broad spectrum

capacity to generate net income, which will be reinvested to support the realisation of local transport objectives, further underscoring its potential to contribute to the long-term sustainability and liveability of the city.

Highly Commended: BAM Nuttall - Cement Free Concrete Alternative

Other shortlisted entries: Cardiff Capital Region: CCR ULEV Programme Edinburgh Trams: Environmental Management System Highlands and Islands Transport Partnership (HITRANS): Sustainable and Innovative Transport Initiatives McGill’s Bus Group: McGill’s Journey to Net Zero Stagecoach East: The Big Switch Off! WSP and Highland Spring Group: Blackford Rail Freight Facility London Borough of Lambeth: Lambeth Kerbside Strategy National Express West Midlands: Coventry All Electric Bus City

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Best Practice in Diversity, Inclusivity and Accessibility enhance accessibility. These changes included shifting from level surfaces and 25mm kerb upstands to 60mm kerb upstands, introducing additional tactile paving to clearly delineate footways and carriageways on traffic tables, increasing spacing between security bollards, and deploying additional seating throughout the scheme.

An admirable aspect of CoLSAT is its accessibility to the wider community. City of London has made the tool available for free download from its website. This accessibility empowers others to utilise the tool in the design of inclusive streets, thereby extending its positive impact beyond City of London’s borders.

Inclusive transport is good transport. Designing, building and operating a transport system that ‘leaves no-one behind’ (Tae Kim, secretary-general, ITF, 2022) is vital to ensuring everyone has easy access to mobility that allows them to live independent and active lives with access to education and training, work, friends and family and culture and leisure. We look for evidence of how diversity, inclusivity and accessibility has been improved for a transport service or at a facility; the introduction of a new policy; or more widely across an organisation.

WINNER

CITY OF LONDON CORPORATION The City of London Street Accessibility Tool (CoLSAT) City of London has introduced a new initiative aimed at enhancing accessibility and minimising exclusion and discrimination within its community. The cornerstone of this effort is the Street Accessibility Tool, or CoLSAT, which prioritises the needs of disabled individuals in the development of the city’s streets. City of London collaborated with Urban Movement and Ross Atkin Associates to create this evidence-based tool, which draws heavily from the lived experiences of disabled people.

CoLSAT was developed through a comprehensive

based tool. This tool serves the crucial function of automatically identifying existing streets or potential new designs that may pose accessibility challenges.

Moreover, it highlights the specific groups of disabled individuals for whom these issues would be particularly significant.

City of London has successfully integrated CoLSAT into its operational framework for over a year. The tool is systematically applied to every design project, irrespective of scale, ranging from individual crossing treatments to largescale schemes. Its early implementation has been instrumental in detecting potential accessibility issues at a stage where modifications are easily feasible. This proactive approach enables City Corporation officers to allocate their limited resources effectively, with a focus on more complex projects and questions.

The tangible benefits of CoLSAT are already evident through significant design adjustments made in response to its findings. A noteworthy example is the Bank Junction area scheme, where design modifications were implemented to

process that included interviews with 34 disabled individuals representing a diverse spectrum of needs, including those with mobility impairments, sensory impairments, and neurodivergent individuals.

These interviews involved the review and commentary on a video walkthrough of various street types, and special provisions were made for individuals with sight loss, including the creation of audio descriptions and tactile models. During the interviews, both the interviewer and participants assessed an index of street features and their possible configurations, with participants assigning scores to each configuration based on its impact on their street usage experience.

The scores gathered during these interviews facilitated the creation of a spreadsheet-

Highly Commended: Ideas Ltd: Inclusively Designed Customer Touchpoints for Elizabeth Line Surface Stations

Other shortlisted entries: AGS Airports & Aberdeen International Airport: Aberdeen International Airport Avanti West Coast: Travel Companion Dundee City Council: Clepington Road EV Charging Oasis Essex County Council: Essex Pedal Power Lothian Buses National Express West Midlands - Accessible Home to School services Transport for West Midlands: Let’s Chat Scheme Trueform: Accessible Digital Wayfinding and Information

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Transport Hub of the Year

sources electricity from 100% renewable sources, aligning with its sustainability goals.

The airport has also taken steps to reduce plastic usage by introducing biodegradable security bags. This move reflects AIA’s dedication to minimising plastic waste. Recognized for its sustainability efforts, AIA received a five-star rating from the Global Real Estate Sustainability Benchmark (GRESB), a prominent global sustainability organisation.

In terms of social responsibility, Aberdeen International Airport is a member of the Slave-Free Alliance, emphasising its commitment to ethical business practices and human rights. The airport has made strides in promoting inclusivity through partnerships with neurodivergent-based charities. This collaboration has led to the introduction of relaxed tours tailored to families with neurodiverse children and the refurbishment of a dedicated quiet lounge, ensuring a welcoming and accessible environment for all travellers.

AIA’s community engagement efforts are noteworthy as well.

Transport hubs can be gateways to regions, the heart of local communities or central to business and economic activity. Railway stations, bus stations, airports, ports and ferry terminals and active travel hubs are all included in this category. Transport interchange is at the heart of increased connectivity, allowing people to travel to more places that they want or need to get to, often across more than one mode. Entries to this category should include quantitative evidence and could include customer satisfaction levels, safety levels, punctuality data, and staff wellbeing surveys.

WINNER

AGS AIRPORTS & ABERDEEN INTERNATIONAL AIRPORT AIA, known as Aberdeen International Airport, has made significant strides in enhancing its sustainability efforts after being named the Best Airport of the Year at the 2022 Scottish Transport Awards. The airport has become a signatory of the Sustainable Aviation Decarbonisation Roadmap, demonstrating its commitment to making aviation more environmentally responsible.

One notable achievement is the availability of Sustainable Aviation Fuel (SAF) on-site, which AIA asserts results in

80% fewer lifecycle carbon emissions. SAF is now utilised for BP’s flights to its North Sea Offshore Operations, contributing to a reduction in aviation-related carbon emissions. Additionally, AIA has entered into a partnership with ZeroAvia to transition certain routes to Hydro-Electric aircraft, further advancing its eco-friendly aviation initiatives.

AIA has attained carbon neutrality status for emissions under its direct control, a significant accomplishment in its sustainability journey.

Furthermore, the airport has achieved Airport Carbon Accreditation Level 3+ recognition, underscoring its commitment to reducing its carbon footprint. To power its operations, AIA exclusively

The airport has supported 18 groups through its Propeller Fund, contributing to various community initiatives. In recognition of its commitment to safety, AIA received the Sword of Honour from the British Safety Council, highlighting its dedication to maintaining a secure and healthy environment.

Moreover, AIA played a pivotal operational role on short notice following the passing of Queen Elizabeth II, earning a letter of commendation from the First Minister of Scotland for its exemplary service during this period.

In summary, Aberdeen International Airport has made significant progress in its sustainability and social responsibility endeavours. Its dedication to reducing carbon emissions, promoting inclusivity, supporting the community, and maintaining high safety standards exemplifies its holistic commitment to improving the airport experience.

Other shortlisted entries: Glasgow Airport Ltd Liverpool John Lennon Airport

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Campaign of the Year

Engaging and building connections with transport users, communities and decision-makers is essential to bringing about the behavioural change in transport that is required to achieve modal shift away from private cars and HGVs towards sustainable forms of transport. Submissions in this category should include evidence of either a marketing or promotional campaign, a behavioural change campaign, a PR campaign, or a lobbying/political campaign that delivered a successful outcome. Useful statistical or anecdotal metrics to include could be campaign reach, take-up, coverage, funding or a positive policy decision.

WINNER

AVANTI WEST COAST Pulling in the right direction Ensuring a consistent influx of new driver recruits stands as a vital operational imperative.

In parallel with this objective, Avanti, much like many other companies, has recognised a disparity between its current driver workforce and the diverse communities it serves.

A noteworthy aspect is that Avanti has made commendable strides in achieving a 13% female workforce within the Train Operating Company (TOC) industry, surpassing the industry average of 6%. However, to meet its ambitious target of having 50% female applicants by 2030, Avanti sought ways to expedite its recruitment process.

Research by Avanti pinpointed

expansive mural featuring Karen on Platform 3 at Euston station.

This visually striking mural aimed to not only celebrate Karen’s ground-breaking achievements but also inspire other women to consider train driving as a viable career option.

In conjunction with this mural and PR efforts, Avanti introduced the rail industry’s first social recruitment chatbot.

The chatbot was designed to provide prospective trainee drivers with comprehensive information about the role and encourage them to apply.

In acknowledgment of the finding that women often took longer to decide on applying, Avanti initiated an awareness campaign a full month before the application period opened.

Additionally, the application window was extended to one week, with no imposed limit on the total number of applications.

The impact of these initiatives was significant. A total of 14,349 individuals engaged with the chatbot, with 1,312 women using the tool to explore the potential of pursuing a career as train drivers. On the day of the campaign’s launch, the landing page for additional job application information garnered more views than the

two primary obstacles hindering an increase in the number of female applicants. First, the role of a train driver had a prevalent perception as a predominantly ‘male’ profession. Second, on average, women tended to take more time to make decisions about applying for a job. This inadvertently favoured male applicants, as the existing recruitment process occasionally remained open for as little as 24 hours.

To tackle these challenges, Avanti devised a multifaceted campaign centring on Karen Harrison, one of the UK’s pioneering female train drivers.

Karen’s story, which involved overcoming the harassment and discrimination prevalent in the late 1970s, had not received widespread recognition. Avanti collaborated with the renowned muralist Akse-19 to create an

timetables page, with 16,741 views compared to 16,189, respectively. Most notably, the campaign generated a remarkable 15% of applications from women. This marked a substantial increase compared to all previous external recruitment drives since 2020, which had yielded a total of 394 female applicants. In contrast, the campaign resulted in an impressive 1,500 women applying for the role of train driver.

Highly Commended: British Transport Police: Speak Up Interrupt Network Rail: Small Talk Saves Lives

Other shortlisted entries: Ardmore: Translink Tappiness Brighton & Hove and Metrobus: My Bus is Driving Change Campaign for Better Transport: Save our buses First Bus UK: ‘Free to Explore’ Go East Anglia: Eggsplorers - Easter-themed Community Art Trail Leeds City Council: Aspen Park and The Poplars Residential Travel Plan Fund Somerset Council: Bus It

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Frontline Employee / Community Champion of the Year We look for nominations for this award either for a frontline member of staff (for example, bus drivers, train conductors, highways inspectors, school crossing patrols, receptionists and ticket staff etc) or volunteers and community champions (for example, volunteer community taxi or bus drivers; rail station volunteers (for example gardeners, hospitality or basic maintenance); or volunteer campaigners to improve a service or safety standards who may have gone beyond the call of duty in their role or dedicated their own time to achieving community value, customer and/or staff satisfaction and wellbeing. The nomination needs to demonstrate a real commitment to their role and include anecdotal evidence where possible. Supporting letters are useful in this category.

WINNER

TRANSPORT FOR WEST MIDLANDS Kate Evans, Bus Station Supervisor Kate, an exemplary representative of TfWM (Transport for West Midlands), consistently demonstrates exceptional dedication that has garnered recognition from both passengers and West Midlands Mayor Andy Street. Her actions have transcended the ordinary responsibilities of her role, reflecting a remarkable commitment to public welfare.

In one instance, Kate’s swift a nd decisive actions played a pivotal role in saving a pedestrian who had been involved in a car accident, highlighting her

followed, demonstrating her readiness to assist law enforcement agencies when required.

Furthermore, Kate’s expertise in administering first aid proved invaluable when she provided essential care to a passenger experiencing a heart attack. Her quick response and competence in delivering first aid contributed to the passenger’s well-being until emergency services arrived.

In a different context, Kate exhibited her empathy and dedication by calming a distressed lost child. Her actions went beyond comfort, as she also assisted in retrieving critical information related to the child’s recent abuse.

This incident underscores Kate’s profound concern for the welfare of vulnerable

ability to respond effectively in life-threatening situations.

Additionally, she displayed remarkable composure and resourcefulness when confronted with a robbery incident, where a passenger was targeted for their phone. Kate’s intervention in this situation helped ensure the safety of the victim.

Another notable episode showcased Kate’s compassionate approach when assisting a young autistic passenger who encountered difficulties while trying to board a bus to his new school. Her patience and understanding were instrumental in facilitating the young passenger’s journey.

Kate’s commitment to public safety extended to cooperating with the Police in a situation where a young girl was being

individuals.

The impact of Kate’s actions has resonated with numerous members of the public, many of whom have expressed their gratitude to TfWM for her exceptional contributions.

Notably, her outstanding service has earned commendations from Mayor Andy Street and West Midlands Police Commander, attesting to the extent of her positive influence within the community.

Kate’s unwavering commitment and exceptional performance make her an invaluable asset to TfWM, consistently embodying the organisation’s dedication to public welfare and safety.

Highly Commended: Lee McCann, Communications Manager, AGS Airports & Aberdeen International Airport Martine Patey, Bus Driver, Brighton & Hove Buses Coral, Dan and Robin, Accessibility Mentors, Great Western Railway Gary Clements, Section Supervisor, Network Rail Louise MacKintosh, Bus Driver, Stagecoach Highlands Kevin Eva, Customer Services Manager, Transport for London

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Finalists at the National Transport Awards 2023 • Excellence in Road Safety, Traffic Management & Enforcement • Exemplary Contribution to Net Zero • Best Alliance/Collaboration of the Year

Stagecoach East is proud to connect communities across Bedfordshire, Cambridgeshire and Peterborough and is home to: • A fleet of 32 fully electric vehicles • The world’s longest guided busway • Buses with state-of-the-art speed assistance and low-bridge technology

Join our team as a Driver, Engineer, Cleaner or Office Support Scan the QR code to view our latest vacancies

Stagecoachbus.com

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Excellence in Road Safety, Traffic Management and Enforcement

This category encompasses all aspects of traffic management and enforcement. Examples of projects that would qualify are speed management, road space reallocation projects (for example towards providing bus or cycle lanes), paving and parking enforcement and road pricing schemes. We look for results such as casualty reductions, improved journey reliability, modal shift, or congestion reduction.

WINNER

STAGECOACH EAST Intelligent Speed Assist Stagecoach East has introduced Intelligent Speed Adaptation (ISA) technology to enhance safety on the Cambridge Guided Busway, which spans 16 kilometres, making it the world’s longest busway. While not as extensive as TfL’s Bus Safety Standard, this initiative underscores Stagecoach East’s commitment to bolstering safety standards on the busway.

The Cambridge Guided Busway, although segregated from regular roadways, presents unique safety challenges due to its passage through areas of natural beauty. The busway,

Stagecoach East collaborated with Volvo in Sweden to develop a system capable of automatically disengaging the throttle and employing complex algorithms to calculate the necessary brake retardation through the internal gearbox retarder. This calculation ensures that buses enter speed safety zones at the appropriate speed and maintain that speed consistently within the safety section, regardless of the driver’s throttle pedal position.

The full implementation of this ISA system on all Stagecoach East vehicles was achieved in April 2023, with initial results indicating its effectiveness.

Drivers and key stakeholders have provided excellent feedback on the technology’s potential to enhance safety.

Stagecoach East asserts that it is the sole operator of this technology in Europe and, on a guided busway, a global pioneer.

In summary, Stagecoach East’s introduction of ISA technology on the Cambridge

especially during the dark winter months, features unlit pedestrian and cycling crossings and attracts a significant number of visitors.

In response to a Safety Review conducted by the Council, various speed safety zone restrictions and speed limits were implemented along the busway to mitigate the risk of accidents. Subsequently, Stagecoach East explored the integration of technology to ensure compliance with speed limits and to automatically decelerate buses. This technological intervention serves not only to benefit active travel users but also assists bus drivers in meeting the demands of their daily roles.

Guided Busway represents a proactive measure to improve safety standards on this unique transit route. This initiative aligns with the organisation’s commitment to addressing the safety challenges posed by the busway’s characteristics and contributing to a safer travel environment for all users.

Highly Commended: Lothian Buses: LB Roads

Other shortlisted entries: Agilysis Limited: GlobalRoads Glasgow City Council: Ultra Smart Cycle System Transport for London: Bus Safety Standard Transport for London: Metropolitan Police Service and Transport for London Safety Camera Programme Transport for West Midlands: B2022 Commonwealth Games LATP Programme Transport for London: E-Scooter Trial

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Best Bus Service

This Award is open to all UK and Ireland bus operators to nominate specific bus services they operate. A submission in this category should demonstrate how changes to bus services and facilities have brought about improvements. An increase in passenger numbers; modal shift; improved customer satisfaction ratings; or improved reliability are all examples of the ways success could be documented.

WINNER

FLIXBUS Glasgow – Dundee - Stirling – Perth - Aberdeen Responding to significant market demand for long-distance coach services between Scotland’s major cities and towns, FlixBus swiftly initiated a new route within four weeks of conception. This route, which commenced in August 2022, connects Glasgow, Dundee, Stirling, Perth, and Aberdeen.

FlixBus partnered with McGill’s buses to provide this service, which operates four times a day.

To mark this occasion, one coach was adorned with a special Saltire livery.

Scottish Transport Minister Jenny Gilruth welcomed the

Additionally, all coaches offer complimentary Wi-Fi and USB charging points.

National Entitlement Card holders can enjoy the service for free on a ‘turn-up-and-go’ basis, ensuring accessibility for a wide range of passengers.

Furthermore, all vehicles in the network are PSVAR-equipped to guarantee accessibility, and they adhere to the Euro 6 emission standard, representing the highest environmental standard available.

FlixBus is committed to reducing emissions and offers passengers the opportunity to decrease their carbon footprint by up to 81% per passenger per kilometre. Passengers can offset their CO2 emissions through a partnership with the climate NGO atmosfair, resulting in carbon-neutral journeys.

FlixBus has experienced remarkable growth, nearly doubling its passenger numbers with a 94% increase from April to September across its entire Scottish network compared to 2021. In recognition of its rapid growth and success, FlixBus

new service, recognising the expansion of sustainable travel options for Scotland’s residents.

The Aberdeen to Glasgow service, in particular, has consistently garnered high levels of passenger satisfaction and is recognised as one of the most popular routes in the entire FlixBus global network.

Acknowledging outstanding service, McGill’s driver Glenn Taylor received the prestigious title of FlixBus UK’s Driver of the Year, based on customer star ratings across the network.

Passengers can conveniently purchase tickets through the FlixBus app and website, with fares starting at £1.99. The coaches are equipped with mobile vehicle tracking alerts, allowing passengers to monitor their journey’s progress.

was named one of the top five fastest-growing travel websites in the UK by SimilarWeb. The company said this swift launch to address the demand for a perceived gap in longdistance services underscores FlixBus’s commitment to providing sustainable and accessible transportation options in Scotland, with patronage growth validating the data-driven demand analysis.

Highly Commended: Transport for Wales: Traws Cymru T1

Other shortlisted entries: Grant Palmer: Hi Bus McGill’s Bus Group: Best Bus Service - SWITCH Norfolk County Council: X55 Bus Service - North Walsham to Norwich Stagecoach: Stagecoach East Scotland Service 99 Transport for London: Route 63 Transport for Wales: Sherpa Network

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Extraordinary Partnership Working

WINNER

NATS Silencing the Skies for The Queen’s Funeral In the wake of Her Majesty Queen Elizabeth II’s passing, preparations for the first state funeral of a British monarch in over seven decades were swiftly set in motion.

As a mark of respect, the UK aviation industry agreed that aircraft would not overfly the funeral, any part of the procession from Central London to Windsor Castle that was close to Heathrow Airport or Windsor, or the private ceremony - a period of over nine hours.

The following 10 days NATS, Heathrow Airport, and airlines worked closely to create a minute-by-minute plan. Their goal: maintain a respectful silence while minimising disruption to travellers and airport operations. They used the Demand Capacity Balancer (DCB), a powerful tool developed by NATS, Frequentis Orthogon, and Heathrow. DCB, often called a ‘digital twin,’ models scenarios with precision using operational data, helping airports find the best approach to minimise disruptions.

NATS and Heathrow used DCB to craft a detailed plan, adjusting flight schedules and runway usage as the funeral unfolded. At one point, a runway was closed, and departures halted for a two-minute silence, requiring 22 minutes of airborne holding.

Thanks to this collaboration and DCB’s modelling, they executed the funeral with minimal disruption. Heathrow delivered 84% of its planned schedule, and cancellations would have doubled without their efforts.

WINNER

NETWORK RAIL Rail Industry (Covid) Memorial Day Rail played a crucial role in keeping Britain connected during the Covid-19 pandemic. In very challenging circumstances, colleagues from across the

industry went above and beyond to get key workers where they needed to be and keep supermarket shelves stocked.

On March 23, three years after the first Covid-19 lockdown, the rail industry came together to hold a Memorial Day to celebrate that vital role while also remembering those from the industry who lost their lives to the virus.

The National Railway Museum in York hosted a service for employees who kept key workers and essential goods moving during the pandemic.

Similar events occurred at Birmingham Moor Street, Glasgow Central, Manchester Piccadilly, London Waterloo, and King’s Cross, along with other locations nationwide. Network Rail’s CEO, Andrew Haines, and Chair, Lord Hendy of Richmond Hill, attended the York event, where a plaque dedicated to railway employees during the pandemic was unveiled.

The York service was livestreamed to involve the entire railway community in recognising the railway’s role in keeping Britain functioning and honouring the personal sacrifices made by railway workers. Organised by the Railway Mission, a minute of silence was observed nationwide at midday.

WINNER

WINNER

NETWORK RAIL

TRANSPORT SCOTLAND

King’s Coronation - biggest movement of military personnel by the rail industry since Winston Churchill’s funeral in 1965

The Death of Her Majesty the Queen, the funeral cortege from Balmoral to Edinburgh

For the King’s Coronation in May, over 5,000 Armed Forces personnel were transported to London Waterloo in a partnership between South Western Railway (SWR) and Network Rail. Nine trains were used to bring members of the Royal Navy, Army, Royal Air Force, and Commonwealth forces to the station. It marked the largest movement of military personnel by rail since Winston Churchill’s 1965 funeral.

Seven SWR trains and two privately chartered West Coast Railways trains carried the personnel from their bases to London. They arrived at London Waterloo and after disembarking, they marched over Westminster Bridge to designated assembly areas before joining the Coronation procession.

London Waterloo and other stations were adorned with commemorative banners and bunting for the Coronation celebrations. Station teams distributed memorabilia such as handheld flags to passengers.

Transport Scotland, in collaboration with multiple partners including Police Scotland, BEAR Scotland, Amey, Balfour Beatty, Traffic Scotland, and various councils, coordinated the movement of Queen Elizabeth’s coffin from Balmoral Castle to The Palace of Holyroodhouse in Edinburgh in September 2022. Despite the no-notice event nature and tight timelines, they ensured a safe and respectful journey covering 175 miles in six hours.

A Cortege Working Group was established to maintain consistency and security.

Jacobs conducted a Travel Demand Management program to assess the transport network’s impact, influencing partners’ responses. Over 280,000 people lined the route to pay their respects, and the transport network operated well, with no significant disruptions.

Two days later, a similar operation transported the late monarch to Edinburgh Airport, following established procedures.

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National Transport Awards

Digital and Technology Excellence in Transport - BT’s Active Intelligence & Network Rail transforming UK railways Using 24 million devices from the EE network we have a track record of delivering insights in the transport sector for over 10 years. We have helped to keep Europe’s busiest motorway, the M25 moving. We are working with Network Rail to understand how travel patterns are changing to support their data driven decision making.

Our crowd-based intelligence provides powerful insights into customer behaviour, suppling data for immediate, short-term decision-making and comprehensive analytics for strategic long-term planning.

How can our data support you?

Journey Insights: We offer journey analytics for road and rail. You can access a wide range of insights for a point-of-interest (POI) or zones. These insights cover trends, customer behaviour, and travel patterns to optimise transportation networks and route-planning.

Origin Destination insights: Access to full Origin Destination matrices across the UK from our leading dataset. which comprises location aranularitv with our significant sample size.

Get in touch Allow us to understand the problem you are looking to solve, and our team will identify the best solution to support your needs. Email: active.intelligence@bt.com or visit www.activeintelligence.bt.com

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Digital and Technology Excellence in Transport 500 metres of a motorway or road. This proximity makes it difficult to distinguish between road and rail journeys. Notably, rail trips constitute just 3% of all journeys in the UK. Therefore, a small number of inaccurately allocated trips can significantly impact the accuracy of the analysis. Furthermore, given that 89% of train stops are situated within a 10-minute timeframe of the previous stop, there is limited data available for precisely placing devices on a specific service.

Despite these challenges, BT’s Active Intelligence anticipates its ability to support Network Rail with more than 50 tasks. These tasks encompass recording passenger numbers on 24,000 daily services and tracking embarkations and alightments at all UK stations each day.

An analysis of data related to the Elizabeth Line, which commenced operations last year, has already yielded valuable findings. It has been determined that the Elizabeth Line is expected to save over 24,000 hours of travel time weekly.

The data analysis capabilities

This category is open to any organisation using technologies or digitalisation to assist in the transport planning, running, marketing or monitoring of transport operations and usage. We need to see evidence that the project has brought about good results and demonstrated benefits to users and or efficiencies throughout the operation. Alternative vehicle fuels and technologies through to behavioural change or journey planning Apps can be entered in this category.

WINNER

BT Active Intelligence & Network Rail transforming UK railways Active Intelligence represents a growing area within the BT Group, dedicated to generating novel insights related to location and behavioural patterns.

These insights are derived from the analysis of anonymised data sourced from mobile phone activity.

In 2022, BT underwent a substantial transformation in its ability to analyse mobile phone data. BT Active Intelligence introduced a new data solution specifically designed to process anonymised raw data sourced from the EE network. This solution was aimed at comprehending the movement of devices within

the mobile phone network.

Traditionally, mobile phone network data relied on cellbased information, necessitating intricate modelling for meaningful interpretation. With the advancements introduced

by BT, the data is now received at a level of precision close to that of GPS data.

The shift towards remote and hybrid working arrangements following the Covid-19 pandemic prompted Network Rail to reevaluate how it assessed rail demand and travel patterns.

BT’s analytical capabilities encompass the analysis of a staggering 10 billion data points each day. However, extracting actionable insights remains a complex task.

One of the challenges in data analysis arises from the fact that roughly 60% of rail lines in the UK run in parallel with or within

provided by BT’s Active Intelligence have proven to be a potent tool, demonstrating remarkable accuracy. Network Rail and BT envision discovering further applications for this technology in the future.

Highly Commended: First Bus UK: UK-wide rollout of Tap On, Tap Off technology across the entire fleet

Other shortlisted entries: EOS Training Limited: EOS TM Guide app Rail Delivery Group: Rail Data Marketplace North Northamptonshire Council and Voi Technology: Delivering SMART Places through Innovation and Technology (the Northamptonshire e-scooter Trial) Transport for Wales: Implementation of Active Risk Manager Edinburgh Trams: Tram simulator Podaris: Podaris Collaborative Transport Planning Platform Northern Trains Limited: Northern Trains - Customer 360

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Rail Operator of the Year endorsed by

Entries should outline the range of initiatives that the operator has been involved in to improve services and facilities together with results that have been achieved.

WINNER

CROSSRAIL/ ELIZABETH LINE Now fully operational, this has become the UK’s largest passenger carrier, receiving predominantly positive feedback regarding stations and trains, while staff interactions have garnered relatively less favourable responses. The operational complexity of this service, which extends from London onto Network Rail track, has not impeded its performance and has maintained a high level of customer satisfaction.

This year has marked a remarkable achievement in successfully launching and operating the service through the core, despite encountering various challenges along the way. The service’s seamless integration and exceptional reliability, especially considering the intricate nature of the three signalling interfaces involved, underscore the

effectiveness of MTR’s management approach.

The response from both London residents and the broader population of the southeastern region has been truly remarkable. In less than a year of initiating core operations, this railway has become the most frequently utilised in the UK. Customer Satisfaction Scores, as measured by Transport for London, have reached approximately 82%, reflecting a highly favourable reception.

Moreover, performance metrics have remained robust, a noteworthy feat given the complexity inherent in this ambitious undertaking.

Highly Commended: Lumo

Other shortlisted entries: Greater Anglia LNER Merseyrail West Midlands Trains

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UK Tram Operator of the Year endorsed by

Entries should outline the range of initiatives that the operator has been involved in to improve services and facilities together with results that have been achieved.

Games - a 200% increase on the same period in 2021.

During the 11 days of the Games, West Midlands Metro patronage doubled its pre-Covid numbers and performed an excellent job of keeping both visitors and local people moving, helping to ensure the Games was a sustainable success.

It has just launched its next extension milestone, opening new stops in Wolverhampton which serve both the bus interchange and the railway station up to every 10 minutes. Satisfaction and reliability remain high.

WINNER

WEST MIDLANDS METRO West Midlands Metro operates from Wolverhampton to Edgbaston village, passing through various key locations.

It opened in 1999, utilising the disused Birmingham Snow Hill to Wolverhampton Low-Level Line. Extensions have expanded the system, with more planned for the future.

The Metro’s impressive £1.5bn expansion project is underway, which will triple the size of the network helping

successfully opened ahead of the opening ceremony of the Commonwealth Games last year when more than five million people came to Birmingham city centre during the two-week period of the

to provide a truly multi-modal transport network across the region. Currently carrying over seven million passengers a year it is forecast to carry 30 million by 2028.

Its Edgbaston extension was

Other shortlisted entries: Blackpool Tramway Edinburgh Trams Manchester Metrolink Nottingham Trams Sheffield Supertram

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Stagecoach South proud winners of Bus Operator of the Year 2023

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Bus Operator of the Year endorsed by

Entries should outline the range of initiatives that the operator has been involved in to improve services and facilities together with results that have been achieved.

ticketing, real-time bus information and an app to improve access to its services and products. Extra services with higher frequency have been delivered such as the Portsmouth to Chichester service.

The company has committed to a £5.3m vehicle investment which has provided a brand new fleet of 22 low-emission buses between Portsmouth and Sussex helping to cut carbon emissions in the area.

It has also rolled out its bridge-alert technology across its fleet to alert Stagecoach South drivers to nearby low bridges using GPS to help reduce bus-related bridge strikes.

WINNER

STAGECOACH SOUTH Stagecoach South provides services with a fleet of 450 buses in the south and south east of England with services in Hampshire, Surrey, and Sussex with some routes extending into Brighton and Wiltshire.

94% of Stagecoach South’s Portsmouth customers are satisfied with their bus service, according to Transport Focus’s independent bus passenger experience survey with passengers no doubt happy with its 93% punctuality rating.

Improvements for passengers have included low-floor access for wheelchair and buggy users, next stop announcements, smartcard and contactless

Other shortlisted entries: East Yorkshire Buses Go South Coast Ltd Lothian Buses McGills Bus Group Nottingham City Transport Stagecoach East Midlands Stagecoach South First Cymru

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Lifetime Contribution to Transport

This award celebrates the exceptional contributions of those who have dedicated their lives to advancing and shaping transport with an unwavering commitment to excellence, innovation, and progress.

WINNER

PETER, LORD HENDY OF RICHMOND HILL Peter, Lord Hendy of Richmond Hill started his career in the public transport industry in 1975 as a London Transport graduate trainee. He moved up the career ladder, eventually taking on the role of Managing Director of CentreWest London Buses Ltd in 1989, leading it under London Transport ownership. Lord Hendy became Deputy Director of UK Bus for FirstGroup in 1997, responsible for bus operations in London and southern England, and the operation of Croydon Tramlink.

In 2001, he was appointed to the position of Managing Director of Surface Transport for Transport of London, under Ken Livingstone’s mayoralty of London before taking up the position of Commissioner in 2006, and he led the successful operation of London’s transport

for the 2012 Olympic and Paralympic Games. He was appointed Chair of Network Rail in 2015.

Accepting the award, Peter paid tribute to present and former colleagues, and that the award belonged to the many thousands of people who work for Transport for London, Network Rail and

other organisations he has represented during his career.

WINNER

ANTHONY SMITH Anthony has been in charge of the transport user watchdog, Transport Focus, since its creation in 2015. For 10 years

before that he was the Chief Executive of its predecessor, Passenger Focus. He was also Chief Executive of the Rail Passengers Council for three years and National Director of the Central Rail Users Consultative Committee, also for three years.

Anthony joined the National Transport Awards judging panel in 2010, with a keen focus on disseminating best practice throughout the sector, before taking over as Chair in 2023.

Accepting the award, Anthony said it had been “a complete and total surprise”.

He continued: “Just echoing what other people have said, the only reason you can get an award like this is on the shoulders of hundreds and hundreds of other people ...

Transport Focus has been a great place to work.

“I’m leaving at the end of the year, which I am very sorry about, moving on to new pastures. But the transport industry, I am going to try and stay connected to, because you are a great bunch of people. You do an amazing job. You deliver.

You make things happen. You make the country work, and I’m utterly addicted to transport. I can’t get it out of my blood.”

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Outstanding Contribution to Transport

This prestigious award honours those who have demonstrated exceptional leadership, innovation, and dedication in improving transport infrastructure, services, and sustainability.

WINNER

RACHEL SKINNER Rachel is an Executive Director at WSP, sitting on the UK Board to lead Corporate Responsibility and Government Relations.

Prior to her current role, she led WSP’s 600-strong UK transport planning and advisory team for several years.

In 2020-21, Rachel served as the 156th President of the Institution of Civil Engineers (ICE). She is a Patron of Women in Transport, having been one of its founding board members since 2005.

Rachel was awarded a CBE for services to infrastructure in the 2022 New Year Honours list.

Presenting the award, Jo Field, President of Women in Transport and National Transport Awards Judge, said: “It gives me great pleasure this evening to present the award for Outstanding Contribution to Transport.

“The winner of this award is an inspirational role model to many in the industry, including to

Patron of the organisation, her commitment to improving the sector’s diversity has been long-standing. This resulted in being asked by Government to lead the Transport Employment and Skills Taskforce to improve diversity and promote transport careers.

“The winner has also been a leader in driving forward

me, and someone who I’ve long admired for her contribution to the transport industry.

“As a founding Board Member and early President of Women in Transport, and now a

the decarbonisation agenda, choosing net zero carbon as her theme when she was elected as the youngest ever, and second female, President of the Institution of Civil Engineers.

“And it’s fair to say that in her day job as an Executive Director with WSP, the values of decarbonisation and diversity, similar to my own values, are front and centre of everything she does.”

Accepting the award Rachel said it was “a fantastic honour”.

She continued: “It’s been a bit of an autumn of moments, actually, because I’ve just celebrated 25 years in the industry, about six weeks ago, and it’s very nearly three years since I started the ICE role, where I talked all about Net Zero and the importance of civil engineers.”

Rachel used her moment in the spotlight to repeat a question on climate action that she had repeatedly asked her fellow professionals throughout her year as President of ICE. “We heard tons earlier on this evening about the importance of what we all do in terms of decarbonisation. So the same question applies, as it applied all the way through my year – ‘What are YOU going to do?’

Thank you very much.”

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Best Alliance / Collaboration of the Year A significant milestone was reached with the introduction of ‘Any Ticket, Any Bus’ in January 2022. This initiative allows customers to use any bus ticket on any bus within Cornwall, eliminating price differentials.

5. Fare simplification: Fares have been streamlined and adjusted to benefit young people (under 19), offering discounts where applicable.

Furthermore, a £23.5m Bus Fares Pilot was initiated in April 2022, featuring fare discounts of up to 40%. This endeavour aims to encourage and sustain a shift in transport modes, recognising that fares can pose a barrier to growth.

6. Pricing review: A comprehensive review of pricing structures was conducted, leading to the implementation of common product terminology and categorising single/return fares into five common fare bands.

7. Day ticket reduction: A significant reduction in the cost of day tickets, now priced at £5, was implemented to improve affordability and accessibility.

8. ‘Tap & Cap’ system: Launched in July 2022, the ‘Tap & Cap’ system offers convenient and efficient payment options for passengers.

9. Extensive marketing campaign: TfC executed a

Collaboration is recognised as key to achieving progress and delivering improvements and better outcomes. We look for alliances that can evidence how partnership-working has enabled the timely, efficient and successful delivery of a scheme or service, or how it has allowed a successful approach to be applied to a given transport issue, need or policy approach. Alliances can be between public sector bodies, private sector suppliers or operators, the business community and the third sector.

WINNER

CORNWALL COUNCIL Transport for Cornwall Partnership (Cornwall bus operators, GWR and Cornwall Council) Transport for Cornwall (TfC) represents a well-established collaboration between Cornwall Council and the region’s public transport providers. This partnership is dedicated to forging an integrated transport network and embodies a commitment from all bus and rail operators to work together seamlessly. Commencing in April 2022, TfC operates as one of the United Kingdom’s initial Enhanced Partnerships, further reinforced by a Customer Charter that underscores the shared commitment to prioritize customer satisfaction.

The primary focus of TfC has been to prioritise customer needs and enhance the overall transport experience. To

this end, several noteworthy achievements and initiatives have been undertaken in the past year: 1. Integrated timetables and mapping: TfC has introduced integrated timetables, maps, and an interim website to facilitate easier access to transport information for passengers.

2. Branding adoption: Collaborating with GWR, TfC has initiated on-board train announcements to provide passengers with information about onward connections and bus pick-up points at train stations. This step reinforces the ‘Transport for Cornwall’ branding across the network.

3. Sustainable network: In recognition of reduced government support postCovid, TfC has worked diligently to establish a sustainable network of routes, ensuring continued transportation services.

4. Bus interoperability deal:

substantial public transport marketing campaign, ‘Make Big Savings by Bus,’ to raise awareness and encourage greater bus usage.

10.BSIP programme: TfC initiated its £13.3m Bus Service Improvement Plan (BSIP) program, designed to enhance bus journey times and services through the implementation of bus priority measures, improved information and marketing, and enhancements to the overall appeal of bus travel.

It’s noteworthy that TfC has maintained a consistent network mileage, even in rural areas, while other regions have experienced service reductions.

This has contributed to a faster recovery of patronage levels, approaching preCovid standards. TfC remains committed to improving Cornwall’s public transport network and ensuring a positive experience for passengers.

Highly Commended: Leicester City Council and Partners: Leicester Buses Enhanced Partnership

Other shortlisted entries: CrossCountry, Great Western Railway, Chiltern and Network Rail: Customer communications collaboration during Nuneham viaduct repairs GrowthTrack 360: Transforming Cross Border Travel between North Wales & North West England Liverpool City Region Combined Authority: Eurovision 2023 Transport Delivery Partnership Stagecoach East: Rural Bus Summit Transport for Greater Manchester: Transport for Greater Manchester and Foundation 92 Transport for West Midlands: B2022 Commonwealth Games Transport Programme for West Midlands Transport for Wales Innovation Lab: Transport for Wales Innovation Lab Transport for Wales Rail Ltd: Core Valley Lines Integrated Control Centre (CVLICC)

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Winner of Best Alliance / Collaboration of the Year at the National Transport Awards 2023

www.transportforcornwall.co.uk

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