Franchise New Zealand - Year 27 Issue 04 – Summer 2019 by Franchise New Zealand

BUY YOUR OWN BUSINESS

Summer 2019

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Year 27 Issue 04 $8.95

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As we head into a new year – traditionally a time for fresh starts – is there any better example of the power of franchising than the story of our cover stars, Kevin and Sheryl Jones? With no experience of business ownership at all, the Taranaki couple opened their Speedy Signs franchise in 2008, weeks before the onset of the Global Financial Crisis. ‘People told us that it wasn’t a good time to start a business, but when is a good time?’ asks Kevin. ‘I hadn’t done it before so I didn’t know. We couldn’t afford to lose, the whole family was involved, so we just gritted our teeth and got on with it. Having a good franchise behind us was vital and tenacity got us here.’ Today, their multimillion dollar business employs nine people and the couple have just been named Westpac Supreme Franchisees of the Year.

The Housekeeper is proud to offer a new franchise opportunity. We are a bespoke housekeeping business offering cooking, meal prep, cleaning, laundry and the promise of more time to our clients. We do not offer any commercial cleaning. If you want to work for yourself but not by yourself, maintain a healthy work life balance - working Monday to Friday, standard business hours and deciding if and when you take holidays over Christmas – then let’s talk. We have built a simple yet effective business model and systems. Please call or email Rachael for a more in-depth discussion. rachael@thehousekeeper.co.nz P : 027 2533882 www.thehousekeeper.co.nz

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Kevin and Sheryl’s success in signmaking may surprise those who think that franchising is all fast food and lawnmowing, especially as they operate in provincial New Zealand. But it’s this variety of opportunity that has enabled so many people to get into their own business, no matter what they want to do and where they want to live. That’s why, in this issue, we profile a wide range of franchises from the well-known to innovations like plant-based burgers and commercial drone operations. Our expert team offers advice on turning your work experience into a business (p22), the latest trends in franchising (p30), and a detailed guide to finding a franchise that suits your personality, skills and pocket (p36). Will your new business make money? We show you how to find out (p72). There’s also advice on working with a lawyer (p78). You can learn more about all the Franchise Awards winners on page 8. We explore the way that the Westpac Supreme Franchise System of the Year embraces diversity to create a positive culture (p57) and, if you want to follow Kevin and Sheryl’s lead, offer advice on working with your spouse (p62). If you’re looking for a new direction in 2019, then, you’ll find plenty of inspiration in the next 100 pages. Dare to dream – then start planning! Simon Lord Publisher

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Published by: Franchise NZ Marketing Limited PO Box 308 089, Manly 0952 New Zealand P 0800 FRANCHISE (0800 372 624) info@franchise.co.nz www.franchise.co.nz ISSN 1172-059X (Print) ISSN 2324-5204 (Digital) Designed and produced by Design for Marketers P 021 64 45 45 paul@cdq.co.nz Principal: Paul Donovan

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The Best 36 What’s Franchise For You?

Franchise Awards 2018 It’s Business Time

Full results from the Westpac New Zealand Franchise Awards. The big winners come from business-to-business and the regions

72 Will It Make Money?

How do you choose a franchise that’s going to perform for you? Here’s our road map to starting up in business

Start Here

Philip Morrison looks at how to calculate whether a franchise is a worthwhile investmentabout

Question the franchisor

Learn franchising

Get the money right

Assess your own position

Evaluate the franchise

Summer 2019 year 27 issue 04

Research the industry

t See a specialis r Take ye law to Talk cial advice 69 Seizing The Initiative finanFloor On The Ground 55 In s ee is franch

welcome to New Zealand's BUY YOUR OWN BUSINESS magazine good 6 Updates Some recent news stories in brief from our website 15 Franchise Rewards Paramount franchisees love their award-winning system 16 Community Spirit Franchisee demonstrates the values that make sKids the best 17 Local Heroes Being local and global is key to success for Fastway Couriers 19 Simply The Best Award-winner Epiphany Café has opportunities everywhere 21 Ready For Launch National Drones franchisees provide aerial survey services 22 Turn Your Experience Into A Business Daniel Cloete of Westpac on how to use your experience 25 Balancing Act BurgerFuel franchisees share passion for work/life balance 27 A Whole Lotta Love Coffee Culture stands out for its different approach 28 Hot Property There’s growing demand for Pukeko Rental Managers 29 Selling Businesses World’s leading business brokers are looking for local franchisees 30 What’s Hot? A round-up of the latest trends in franchise opportunities

31 Happy Days Carpet Court franchisees find Great support makes life huge growth in proven business easier for V.I.P. franchisees rch The Fleet 56 Join ea 32 Transformational Franchises res t tha ratulations! All Congleading Young Corporate Traffic offers three ery chance of ecide DCabs will give you ev Yes g commit to buyin franchisee is loving the life brands in renovation, success. Now d nchise an your chosen fra all 57 Diverse Culture landscaping and maintenance No give it your Top franchisor’s tips for success 40 Cleaning Up and avoiding employment risks Cookright franchisees find a for LookHarder lucrative specialist market Work Smarter Not 58 Yes another e isn’t for you. No Milestone Homes’ model t 41 Changing Tastes So a franchis ou hise?means find nc to r fra tte be – ok That’s e booming demand for franchisees Columbus Coffee works it’s too lat now than when hard to help franchisees 59 Perfect Pint’s stay ahead of the trends Fantastic Future New Zealand’s first Portermark 42 Serious Fun franchisee is ready to roll Jumping Beans helps parents and kids learn new skills 61 People, Pizza & Profit Leave the city behind to build a 43 No Beef About The Future better business with Domino’s Burger Wisconsin franchisees embrace meatless burgers 62 Mutual Benefits Greg Nathan’s tips on building 44 Choice Decision a good working relationship A Buyer’s Choice Home with your spouse Inspections offers a chance to change careers 65 Taking Action Kelly Sports franchisee turns 45 A Name To Treasure childhood passion into business Touch Up Guys need more franchisees to handle demand 66 8 Best Practices For Great Franchising 47 Drink To A New Future Franchize Consultants share tips Kiwi Beverages is a new to build excellent franchises distribution franchise 67 Moving Experience 49 Endless Potential The Coffee Club support Scratchpad helps prepare makes all the difference when kids for the future the unexpected happens 52 Spreading Awareness 68 Doorway To Success FANZ runs local and national New Dream Doors franchisee events to help franchisors already ahead of targets and franchisees grow

Cycling and recycling the path to happiness for Streetwise t you’re franchisees k wha ChecCoffee forGood Life payingThe 71 Living Quality, speed and people are key ingredients for young Muffin Break franchisee Yes Back Paying Off 75 Paying Same Zambrero industry?combines good No business with good work 77 Jump Starts Jim’s Test & Tag franchisees share first year experiences 78 Don’t Use Any Old Lawyer Harshad Shiba suggests reasons why you should consult a specialist lawyer 81 Ticking All The Boxes Pack & Send takes the smart route to attracting clients and building franchisees’ businesses 82 Social Event More photographs from franchising’s glitziest event of the year 84 Westpac Directory Of Franchising Comprehensive details and investment levels for over 275 franchise and master franchise opportunities. Also includes advisors and index to advertisers 98 Dracula Counts Franchise Accountants help ensure your new business has the lifeblood it needs

Westpac Directory of Franchising Over 275 different franchises

Editor Simon Lord Production Manager Eve Brown Business Development Vicky Bennett Sally Knight Writers Crispin Caldicott Ross Lindsay Catherine Lord

94 specialist advisors

Contact For information about subscriptions, advertising or other matters, please ring us on 0800 372 624 or email info@franchise.co.nz

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96 consultants and others

Disclaimer All franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned. Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice. Neither the publisher nor the FANZ accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher or the FANZ.

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Regions on a roll, suggests Economic Overview Westpac’s latest Quarterly Economic Overview reinforces the impression given by the results of the Franchise Awards (see p8) – that the regions are where it’s all happening at the moment. While Auckland and Canterbury might be experiencing lacklustre economies and flat or falling house prices, there is a completely different feel in some other parts of the country, where local economies are at their most buoyant in years. Overall, ‘It is now clear that the economy is indeed improving,’ says Dominick Stephens, Chief Economist NZ for Westpac. ‘We expect the economy will continue to improve for a while yet, before a renewed slowdown sets in for the early-2020s.’ The Overview casts some doubt on the sentiment behind recent business confidence surveys that have been hitting the headlines since the last election. It says, ‘The New Zealand economy has continued to grow steadily over the last year, defying the crisis of confidence that has been portrayed in business surveys. Recent GDP figures have been somewhat choppy – the details suggest that growth was temporarily soft in the first quarter of this year and temporarily strong in the second – but the underlying

picture has been one of moderate growth, though down from the heights reached a couple of years ago. ‘We have slightly upgraded our GDP forecasts for the next couple of years. Our view remains that the next phase for the local economy will be a pickup in the pace of growth, aided by government spending, low interest rates and renewed growth in home building. But we also see … slower population growth and a weaker housing market to weigh on spending as we head into the next decade.’ One of the biggest concerns for franchisors at the moment is the availability of suitable staff, and the overview offers little hope of relief in this area in the near future. ‘The unemployment rate fell sharply in the September quarter, from 4.4 percent to a ten-year low of 3.9 percent. We’re wary of this result, given the volatility of the survey – movements of this size are not unprecedented, and are often reversed the next time. Nevertheless, the positive trend in employment appears to be intact. And with GDP growth set to pick up a little in the near term, we expect that unemployment will be below its neutral, or non-inflationary, level over the next few years.’

CHRISTMAS CUPS FOR KIDSCAN KIDS Each year, The Coffee Winner Maisy Club launches new festive Jo Wilson take-away coffee cups with her art and napkins designed teacher by school children. As well as engaging children and customers alike, the nationwide competition also supports the KidsCan charity. Winning artists earn their school a donation whilst also receiving prize money for themselves. Since the competition was first launched five years ago, more than $55,000 has been donated to children and schools supported by KidsCan. This year, the total prize pool was $15,600. The cups and napkins are available in The Coffee Club until mid-January. This year the winning designs were: 1st: Maisy Jo Wilson from Rosebank Primary School (large coffee cup) 2nd: Mina Garay from Linden School (regular coffee cup) 3rd: Madison Davidson from Rakaia School (small coffee cup) 4th: Forest Ravenwood from Mayfair School (napkin) 5th: Jahge Recorel from Manaia View School (small napkin) For 2018, The Coffee Club added an extra twist with a helping hand from some well-known personalities and sports stars including Jono and Ben, Roger Tuivasa-Sheck of the Warriors, Laura McGoldrick and Jason Gunn. The stars put pen to coffee cup to create their own festive designs which were auctioned on Trade Me, with all proceeds going to KidsCan.

Roger Tuivasa-Sheck’s charity design ‘Christmas brings out the kid in everyone, so we thought the celebrity auction would be a great opportunity to get some well-known fun-loving Kiwis behind the KidsCan Christmas Cup Art Competition,’ says Andy Lucas, Director of The Coffee Club. ‘We are thrilled to have so many people involved. Once again the standard of the artwork we received from the children was amazing – we spend a lot of time deliberating over the winners, and this year it was really hard to choose our favourites.’ A 2017 survey found that almost a quarter of all franchises in New Zealand raise over $100,000 each for charity each year.

BILL TO GIVE ‘NO UNDUE PREFERENCE’ TO FRANCHISING A new report on the Commerce (Criminalisation of Cartels) Amendment Bill recommends that no allowances be made for franchise relationships, disappointing many in the franchise sector. Despite concerns raised in submissions by the Franchise Association (see p52) and some franchise lawyers, it seems as if the Bill will not be further changed in any substantive way to clarify certain areas. The Bill, which criminalises cartel behaviour, could make such features of franchising as price agreements, trade restraints or the allocation of territories an offence unless

the parties can prove that one of three legislated exemptions applies. The failure to clarify could lead to further costs for franchisors and potentially, as in Australia, the taking of ‘test cases’ against franchisors to determine how certain provisions of the Bill might be interpreted. An entire section of the Report deals with how the Commerce Act and the Bill apply to franchises. It notes: ‘The Act recognises the benefits of franchise agreements by setting out three exceptions from

the cartel prohibition (collaborative activity; vertical supply contract; joint buying exception – Ed.). These exceptions focus on the substance of the arrangements rather than being specific to any particular business model or form.’ ‘While we consider that most franchises will be collaborative activities, deeming franchises to be a collaborative activity would: a) give undue preference to a particular business model, when franchising is only one form of distribution arrangement. The collaborative

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Australian franchise awards – 2018 results The Franchise Council of Australia honoured the best and brightest across the Tasman at the MYOB FCA Excellence in Franchising Awards in Melbourne. Hire A Hubby has been named as Australian Established Franchisor of the Year and Hire A Hubby franchisees have taken out two of the 2018 franchisee awards. The title of Multi-Unit Franchisee of the Year went to Jim Kelly and Crystal Petzer, co-owners of Hire A Hubby Narrabeen and Mona Vale, NSW. Fellow Hire A Hubby franchisee Russell Hampton from Bayview, Cairns won Single Unit Franchisee of the Year (two or more staff). It should be noted that Hire A Hubby Australia is not the same business as Hire-A-Hubby in New Zealand, which is a sister company to Green Acres under the Franchised Businesses Ltd umbrella. The results of the Westpac New Zealand Franchise Awards can be found on page 8.

Other results Australian Emerging Franchisor of the Year: Laser Clinics Australia. Single Unit Franchisee, less than two staff: Glen Camiade, EFM Health Clubs, Ferntree Gully. International Franchisor of the Year: Anytime Fitness Excellence in International Franchising: Boost Juice Excellence in Franchise Innovation: Boost Juice Franchisor Social Responsibility: Poolwerx Field Manager of the Year: Stephen Halls, Poolwerx Excellence in Marketing: Inspirations Paints Franchise Woman of the Year: Kate Thomson, ANZ Mobile Lending Franchisee Community Responsibility and Contribution: Bendigo Bank, North Perth Supplier of the Year: HR Central

in brief • Hell is to stop home-delivering fireworks from 2019. Fireworks week has delivered record sales for the company for the past three years but Hell has decided that increasing public concern and negative feedback about fireworks in general means it’s time to stop. • A Mexican company has made an offer for 75 percent of NZX-listed Restaurant Brands, which operates the KFC, Pizza Hut and Carl’s Jr. brands here.

NZ’s Award Winning Franchise Law Team

• Franchize Consultants’ latest Franchising Confidence Index finds franchisors are continuing to be concerned about possible future challenges, although they still remain more positive than respondents to general business surveys. • Long-established Auckland lawyer Stewart Germann has been honoured by the Aussies for his 30 years of contributions to franchising at this year’s FCA legal symposium.

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activity exception is designed to focus on the substance of the arrangements and not its form.

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b) raise complex issues in terms of how to define a franchise for the purpose of this provision.’ The Report also finds, ‘…Suggested amendments to clarify the application of the exceptions to franchises would unduly favour this business model over similar models and be technically difficult to do well. We also think that the exceptions better provide for franchises and distribution arrangements than the equivalent Australian provisions.’ Instead of making the amendments, the Report’s authors suggest, ‘The Commerce Commission should be invited to include franchises as a target group for its education and advocacy activities following the passage of the Bill.’

09 308 9925 www.germann.co.nz

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Business-to-business franchises proved there’s more to franchising than burgers when they took out the top titles at the Westpac New Zealand Franchise Awards. And regional business owners proved there’s life outside the cities by winning every Franchisee Award!

WESTPAC NEW ZEA

IT’S BUS A

Taranaki business has been named Westpac Supreme Franchisee of the Year. Kevin Jones, a former IRD man, and his wife Sheryl opened their Speedy Signs in 2008 ‘just two weeks before the GFC hit’ and despite a challenging start built a thriving family business in New Plymouth with their son and daughter. This was the first time they had entered the Awards and now they’re New Zealand’s top franchisees! Meanwhile, another business-to-business franchise, Paramount Services, was named Westpac Supreme Franchise System of the Year for the third time, having previously won the title in 2008 and 2015. The commercial cleaning company was also named Best Business Services Franchise for the seventh time, while Paramount’s Sangeetha Shaikh won a coveted Field Manager of the Year award for the third time in recognition of the support she gives franchisees. The Awards recognise businesses from all around the country. With many people choosing to escape the city, it was particularly interesting to note that none of the winning franchisees comes from Auckland – or Wellington, or Christchurch. Instead, the top performers came from Hamilton (twice), New Plymouth, Wanganui and Richmond near Nelson. Even the newlycrowned Emerging Franchise of the Year, Epiphany Café, comes from Hamilton. A sign of the times?

WESTPAC SUPREME FRANCHISEE OF THE YEAR

Winner: Kevin and Sheryl Jones, Speedy Signs New Plymouth Speedy Signs New Plymouth is very much a family affair, with Kevin and Sheryl supported by son Matt and daughter Wendy. ‘Matt is the forward thinker, technologically smart, logical, pragmatic, creative and hands-on, while Wendy is across everything that is going on with operations, systems, financials and accounts,’ says Kevin. The business also employs five staff: Simon, Chad, Caleb, Chris and Luke. Chad is in the last year of a five-year apprenticeship and Caleb is in his first year out of school. Kevin has always believed in developing young people. After 30 years with the IRD, he went back to his rugby roots as Academy Manager for Taranaki Rugby Union where he worked with several future All Black stars including the Barretts. ‘You had to keep a lid on the youngsters like Beaudie, stop them wanting to go too fast too soon,’ he laughs. ‘But it’s like the business: you focus on development and everyone has something to contribute.’ The latest member of the team is Luke, who owned his own sign business before moving to the USA where he worked as a project manager on signage for massive projects like Superbowl. It’s indicative of Kevin’s ambitions for his business that he says,’ I wasn’t looking to employ anyone when he dropped in, but he can help take Speedy Signs New Plymouth to the next level.’ Kevin is also quick to credit the franchise for their success. ‘We now have a very solid business, run pretty lean and invest where we need to for the future. But the Speedy Signs franchise team has always had our back and provided the resources when we needed them to help take us forward. I rely on their benchmarking comparisons across all the different stores to see where we can do better, and it’s a good motivator.

Kevin and Sheryl Jones have put Taranaki on top with their Speedy Signs franchise

‘But why did we win the Supreme Award? I think it comes down to the team. We’ve set up a bloody good environment with a bloody good team who will never let us down, we’ve helped everyone develop expertise and we encourage everyone to contribute. Above all, we never sit on our laurels. Tenacity got us through the GFC, when we’d just started and we couldn’t afford to lose it all, and we just kept going.’

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Year 27 Issue 04

EALAND FRANCHISE AWARDS 2018

USINESS TIME According to the Awards judges, the Jones family have a very clear picture of what they want to achieve. ‘There are clearly laid-out systems in place to capture and provide accurate data to management and staff, and what appears to be a very well set-up training and development programme for staff which is designed to exceed minimum industry requirements. The results presented by this franchisee show strong comparative data against national averages and competitors.’

WESTPAC SUPREME FRANCHISE SYSTEM OF THE YEAR Winner: Paramount Franchise Services

This is Paramount’s third time on the top step of the podium, having previously won the Supreme title in 2008 and 2015. Founded by Galvin and Suzanne Bartlett in the 1980s, the company now has 167 franchisees servicing 2,400 clients including banks, cinemas, offices, industrial sites and all sorts of workplaces right around New Zealand. It launched into Australia in 2012, where it operates under the Paraserve brand. Paramount makes things easy for its franchisees, many of whom have English as a second language, by arranging contracts, billing and collection for them and guaranteeing payment. Although starting small, many franchisees have gone on to build sizeable companies of their own with 15-20 employees.

Paramount has thrived on its multi-cultural mix (see p57), with the franchisor team speaking a variety of languages to help franchisees learn, communicate and grow. The franchise retains a real family feel (Galvin and Suzanne are still involved) with a genuine concern for its people, and it is no surprise that quite a few of its new franchisees have been recommended by their friends, while others are former employees of the company. This concern for people also extends to the environment, with the company leading the way in areas such as recycling, non-chemical cleaning and electricity-saving schemes for clients. In accepting the Award, Paramount managing director Paul Brown paid credit to Galvin’s commitment to the franchise model despite considerable opposition from other commercial cleaning operators. ‘You wouldn’t believe the stuff he’s had to put up with over the years, but franchising works. Franchisees have skin in the game, they are business owners and they act like it, so they manage their clients’ sites better.’ In naming Paramount Services the Westpac Supreme Franchise System of the Year for 2018, the judges said: ‘The application provided by Paramount highlighted their longevity as a franchisor in this industry. Strengths of this franchise are its ability to leverage its diverse workforce through well-designed processes, the capture of mission critical data, and the ability to transform that data into organisational improvements and continued results.’

The team from Paramount celebrating their third Supreme Franchise System of the Year Award title in 10 years with sponsors Westpac

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WESTPAC NEW ZEALAND FRANCHISE Awards were presented for Best Franchisee and Best Franchise System in each of four categories: • Home Services • Retail

• Lifestyle Services • Business Services

The Supreme Awards winners were selected from these winners. No Awards were made in the Food & Beverage category this year.

HOME SERVICES Best Franchisee

Winner: David and Prue Kimber, Poolwerx Hamilton David and Prue Kimber have proved the success of the pool and spa maintenance franchise’s model time and time again, having won this category several times before. Over the past 12 years, their business has grown from a single van to six servicing the greater Waikato region. In 2014, the couple also opened their first retail outlet. It was Poolwerx’s opportunities for growth that appealed to Home Services - Best Franchisee: David & Prue Kimber, David. ‘I was in the automotive Poolwerx Hamilton. industry, where I worked in middle management. I wanted to have more control over my financial future and start making money for us, rather than for other people,’ he recalled. The judges said, ‘Poolwerx Hamilton makes good use of Poolwerx’s integrated business management system in pursuit of data-based process improvements and enhanced customer communications. It has seen increases in transaction value, customers, sales and profitability, as well as high staff retention and satisfaction levels.’ Finalists: Paul & Yvonne Kelly, Exceed Taranaki; Raymond Ngere, Green Acres Hokianga

Best Franchise System

LIFESTYLE SERVICES Best Franchisee

Winners: Steve and Margot Langford, Just Cabins Nelson Marlborough From Rookies of the Year in Just Cabins’ internal awards in 2016 to Lifestyle Services Franchisees of the Year in 2018, the husband and wife team of Steve and Margot Langford have been on a steep and highly successful learning curve in running their own business. They follow in the footsteps of last year’s Supreme Award winners, Judi and Earl McWhirter of Just Cabins Otorohanga. Just Cabins Nelson Marlborough provides leased mobile accommodation made up of three differentsized cabins to residential, commercial and business clients in the Tasman district. Steve and Margot manage their franchise using contractors and are fully integrated with the franchisor, sharing best-practice approaches and success measures. According to the judges, ‘The team operate a robust Lifestyle Services - Best Franchisee: business plan and set Sponsor Philip Morrison (left) presents key success factors the Award to Margot & Steve Langford of which are regularly Just Cabins Nelson & Marlborough measured and reported on through achieved results. The values that underpin Just Cabins activities are ‘Service, Motivation, Working Together and Quality’, and Margot and Steve consider their customer focus and always striving to exceed customer expectations to be the keys to their success.’

Winner: Exceed Franchising

Finalist: Wengheng Wong, Pukeko Rental Managers Auckland

Exceed was founded in 1990 by David and Karen Dovey, specialising in the repair and maintenance of aluminium windows and doors. The company has 24 franchisees and 2 agents around the country, and has recently expanded into Australia where it operates as the creativelynamed Lock&Roll.

Best Franchise System

The Exceed franchisor team combines craftsmen with many years’ operational knowledge with experienced leadership and a youthful marketing and development team. The company was recently named Employer of the Year in the LinkT Young People in Business Awards.

Winner: Just Cabins

Lifestyle Services - Best Franchise System went to Just Cabins once again

The judges said, ‘There is a culture of knowledge sharing, demonstrating integrity and team work. Introduction of a cloud-based platform has empowered a move to using 21st century ways of working which includes more social ways of acquiring, retaining and engaging customers. By being passionate proponents of best practice and remaining responsive to the day-to-day business, the franchisors have built a leading-edge franchise system.’ Category sponsored by MYOB

Home Services - Best Franchise System: Exceed Franchising repair windows and doors

Just Cabins is a national franchise whose product is a range of moveable trailermounted cabins that provide rental accommodation solutions in the residential and commercial sectors. 31 franchisees own and operate 48 areas across New Zealand.

In recent years, Just Cabins has made this category its own, winning the Lifestyle Services Franchise System of the Year award seven years in a row. Last year, they also won the Supreme Award, completing a rare double of Supreme Awards for both franchise system and franchisee. This year, the judges said, ‘The key strengths exhibited by Just Cabins are a clear vision for their franchisees, a competitive advantage brought about by being the first to register the cabins as a vehicle due to their being built onto galvanised trailers, and a large amount of data captured on all aspects of the business which allows franchisees to continuously improve the business.’ Category sponsored by Franchise Accountants Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

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E AWARDS 2018

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BUSINESS SERVICES

Best Franchisee

Winner: Maninder Singh, Mister Minit Centre Place & The Base, Hamilton Maninder Singh was back on the podium as winner of the Retail Franchisee of the Year in 2018 – he previously won in 2015, when he had just the one store. Having been a Mister Minit franchisee since March 2013, he has now added a second outlet in Centre Place to his empire. Mister Minit’s vision is, ‘By fixing people’s problems, we will be the most trusted brand in household and personal services throughout Asia and the Pacific,’ and Maninder and his teams work hard to live up to this. In line with the franchise system, he uses a range of templates and methods to communicate Retail - Best Franchisee: business plans, establish Maninder Singh operates two popular and monitor performance Mister Minit outlets in Hamilton expectations, and identify improvement opportunities. He also actively seeks feedback from team members to provide input into these processes, and offers incentives for the achievement of targets. ‘Perhaps most significantly, the Mister Minit Centre Place and The Base teams have an abiding focus on customer relationships,’ said the judges. ‘They implement a range of mechanisms to determine customer requirements and ensure they’re consistently met.’ Finalists: Asif Mansoori, Mister Minit Richmond; Glen Gaskell, Mister Minit Palmerston North

Best Franchise System Winner: Mister Minit

Mister Minit currently has 38 franchisees throughout New Zealand and is one of the oldest-established franchises in the country, having been trading here since 1971. Stores provide a wide range of essential products and services including shoe repairs, key duplication, engraving, watch servicing and phone repairs.

Winners: Kevin and Sheryl Jones, Speedy Signs New Plymouth With nearly 1,000 outlets in 40 countries, Speedy Signs is part of the world’s largest sign franchise. Speedy Signs New Plymouth is a familyowned, full-service, one-stop-shop sign business which services the wider Taranaki area. The company is very much part of the local business community in New Plymouth, and has also done work for corporate clients such as Air New Zealand, Jetstar and Novotel. The business has a flat structure which Kevin and Sheryl believe enhances communication, and promotes a familybased culture which underpins the business. The judges noted, ‘This business presented a well-documented application with a clear Vision, Mission and Values Statement of Business Services - Best Franchisee: which the processes Kevin & Sheryl Jones of described supported Speedy Signs New Plymouth the achievement of performance. Many of the figures presented had comparison data from competitors along with targets of performance they had set for themselves to achieve, demonstrating a maturity of business processes.’ Finalists: Gaman Lala, Paramount Wellington; Evonne Lal, Paramount Auckland; Gary Camoin, Paramount Christchurch; Lily Wang, Paramount Auckland; Craig Hausman, Fastway Couriers Northland

Best Franchise System

Winners: Paramount Franchise Services Paramount’s vision is ‘To be the leader within the service industry through the development of individual business units.’ It’s a vision that clearly reflects the importance and value of the franchise model to a company that has grown from a small business to become a major player in a highlycompetitive industry.

Mister Minit stores are primarily located in larger shopping centres where there is high customer traffic and, of course, higher rental costs. This is allowed for in the business model, which has seen the franchise win this category on four previous occasions.

‘We started out employing people, like any other cleaning company, and that was quite successful 20-30 Business Services - Best Franchise System: years ago,’ said founder Paramount Services operates throughout Galvin Bartlett. ‘But New Zealand and in Australia, too getting commitment, reliability and contribution from people requires a greater level of involvement, so we developed the franchise system. We found franchisees bring a whole new range of interests and skills to the company and the business really took off.’

Stan van der Ham of Mister Minit Reviewing the performance this year, the judges said, ‘The key strengths of Mister Minit are their collection of actionable data through surveying and benchmarking of franchisees and end-user customers to ascertain the engagement of staff and where there could be areas for improvement.’

According to the judges, ‘Paramount are a well-established and proven franchisor with good continuity of structure. Their strengths lie in a clear vision based on being a leader within the service industry, their development of short-term business plans which are based on constant learning through feedback from systematic reporting, and their careful selection of potential franchisees or business opportunities.’

Finalists: Night’n’Day Foodstores; Just Cuts

Finalist: Business Franchise Group (Speedy Signs/EmbroidMe)

Category sponsored by Streamline Solutions

Category sponsored by Crowe Horwath

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WESTPAC NEW ZEALAND FRANCHISE BEST EMERGING FRANCHISE SYSTEM

SERVICE PROVIDER OF THE YEAR

Winner: Epiphany Café

Winner: Franchise Accountants

Several well-known international brands have tried to bring donuts to New Zealand without a great deal of success – but Epiphany Café has created a home-grown version with the X-factor. By combining pillow-soft, artisanal gourmet donuts with creative toppings, quality coffee and other fresh drinks in a full café setting, they have achieved what others couldn’t.

The Service Provider of the Year award recognises those many businesses which specialise in helping franchisors and franchisees to maximise the potential of their business. This marks the fourth time that Franchise Accountants has won the title, following previous wins in 2011, 2015 and 2017.

Alauddin Kahn of Smart Pay presents Jeths Lacson, Mark Epifanio & Aresti Ramiro of Epiphany Café with Best Emerging Franchise System

At Franchise New Zealand, we knew they were on to a winner when one of our team visited their first store and brought back a 6-pack of donuts, not one of which actually made it into the office … A later factfinding mission by the editor was more successful when he started with 12. Launched in Hamilton just over two-and-a-half years ago by business partners Jeths Lacson (an engineer by training) and Mark Epifanio (a foodie), Epiphany Café has since expanded to eight franchises, with a further seven due to open by mid-2019. Epiphany owns and operates a production warehouse, is half-owner of a new coffee roasting company and operates three models of business – a mall kiosk, a light cooking café and a full café – with a total of 20 staff. It also has plans for master franchising to replicate the production facility in other parts of the country. Epiphany’s vision is to become the most irresistible artisan donut and coffee destination for celebratory time-outs through outstanding quality and service. ‘Its core values support this; Epiphany Café proactively improves its operating processes to meet changing demands,’ said the judges.

Franchise Accountants is New Zealand’s only Chartered Accounting practice that focuses exclusively on the franchise sector through the delivery of specialised accounting and advisory services to a wide range of franchise clients. Though located in two offices in Auckland, Franchise Accountants serves clients nationwide, with smart use of technology enabling it to communicate and advise new and existing clients efficiently and effectively. ‘Franchise Accountants utilises a structured, inclusive approach to its vision and planning, with closely aligned strategic objectives and a variety of lead and lag KPIs,’ the judges noted. ‘This provides Franchise Accountants with a range of high-quality results, levels and trends. ‘The business also deploys a variety of tools and mechanisms to gather and analyse information through which to improve customer satisfaction. The effectiveness of these processes is borne out by positive customer satisfaction results and consistent customer referrals. ‘Franchise Accountants also benefits from positive staff satisfaction, resulting from the organisation’s focus on flexible hours and celebrations for achieving success.’ Category sponsored by Oporto The team from Franchise Accountants – Service Providers of the Year for the fourth time.

‘Epiphany has grown vertically to guarantee the supply of all its major products and key performance indicators for all its critical finance measures are exceeding their 2017/18 targets.’ Finalist: Propertyscouts NZ Category sponsored by Smart Pay

REGIONAL MASTER FRANCHISEE Winner: Graham Clarke, Fastway Couriers Wanganui Graham and his wife Denise operate the Fastway’s regional master franchise servicing the wider Whanganui area. The couple first joined the company as courier franchisees in 1993 and soon realised the business offered a lot of potential for growth, so made the step up to the next level in 1999. As a regional franchisee, they provide business services and support to courier drivers, as well as providing depot, sales, office, customer service and administration Regional Master Franchisee: support to Fastway customers throughout Denise & Graham Clarke of their territory. There are currently six courier Fastway Couriers Wanganui. franchisees operating under the Fastway Couriers Wanganui banner. ‘They are an integral part of the business as they represent our brand in a competitive market and help to grow the business by providing reliable and efficient pick-up and delivery services,’ says Graham. Among the strengths of this business identified by the judges are: - A customer relationship management approach based on personal contact and attention to details to deliver services which meet the expectation of the customer. - A comprehensive documented ‘bible’ that details the operations involved in meeting customer expectations. - Key technologies for tracking deliveries for franchisor, franchisees and customers. Category sponsored by Crombie Lockwood

MEDIA CAMPAIGN OF THE YEAR Winner: Exceed Franchising Winner of the Best Franchise System title in the Home Services category, Exceed see their point of difference as ‘the understanding and respect they provide while in the customer’s home, and the customers’ perception of this service.’ The company has recently expanded into the sale and installation of retractable insect screens on to glass doors and windows to provide a higher margin product and further growth opportunities for franchisees. The media campaign which won the Award had very clear objectives, including increasing sales and improving the way the service was marketed. It also provided the opportunity to engage a digital marketing professional and, under their guidance, experiment with the use of new marketing channels.

The Media Campaign of the Year Award was accepted by Julieta Diaz of Exceed Franchising

As a result, a robust media campaign was deployed that included search engine marketing, search engine optimisation, email marketing, social media and video content, lead magnet web pages, television advertisements, flyer drops and home show exhibits. The reported objectives were achieved with a 42.8 percent increase in product sales across the whole group, an increase in lead conversion of 9.13 percent and a 26 percent increase in website traffic generated from social media advertising. Category sponsored by ABC Business Sales

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Summer 2019

Year 27 Issue 04

E AWARDS 2018 DIGITAL INNOVATION OF THE YEAR

FIELD MANAGER OF THE YEAR AWARDS The Field Manager of the Year Awards recognise the work of those individuals who are the first point of contact for franchisees, helping them set goals and develop their businesses, and enforcing standards when required. Entries were divided by franchisee turnover.

Winner: Exceed Franchising Exceed picked up its third Award for the night in the Digital Innovation category. One of Exceed’s strategic objectives is to become a paperless business by 2019, which will provide greater security of information, flexibility for staff and franchisees and enable ongoing management as the franchisor team operates on both sides of the Tasman.

SPECIAL AWARDS Under $500,000 Winner: Tony Burnette, Exceed Franchising

Jason Hill of Green Acres presents David Masters and Karen Dovey of Exceed Franchising with the Digital Innovation Award

This initially required digitising all the company’s compliance-related information, starting with the information contained in their mandatory health and safety forms. This innovation served to increase mindfulness around safety across its residential and commercial operations and saw a 5 percent increase in the number of property managers approaching Exceed franchisees for commercial jobs. The judges commented, ‘This increase was wholly attributable to the streamlined and digitised health and safety reporting process, which has become a key marketing opportunity for Exceed.’ Category sponsored by Green Acres

COMMUNITY INVOLVEMENT Winner: Safe Kids in Daily Supervision

Yet another title for Exceed Franchising – their fourth of the night – pointed to their commitment to excellence across all aspects of franchising, including the personal as well as the digital.

Tony Burnette, Field Manager of the Year (under $500,000).

As a field manager, Tony Burnette’s key tasks include the coaching and mentoring of franchisees. This starts at the initial stages when a new franchisee first comes on board and is routinely followed up with training, talking to clients and ensuring that the service delivery is up to Exceed standards. Additionally, he supports franchisees with sales, revenue monitoring, culture and teamwork, communications and customer service training. The judges said that improvements directly attributable to Tony’s efforts are increased customer satisfaction, increased franchisee knowledge, development of high performing teams, better knowledge of Xero and other tools available to franchisees, and development of franchisee work/life balance.

Over $500,000

sKids is a provider of out of school care for primary age children with more than 170 locations throughout the country, providing out of school care for 6,500 children.

Winner: Sangeetha Shaikh, Paramount Franchise Services

Franchisees are consequently heavily involved in the communities they serve in all sorts of ways, and these activities Dawn Engelbrecht and are augmented with Community Bev Parsons of sKids Involvement programmes on a national basis. In the last year, these have included FoodStorm – a programme which gives children the opportunity to learn to cook simple meals – and the Big Hoot Arts Trail, which supports the Child Cancer Foundation. As well as sponsoring the Arts Trail, sKids encouraged franchisees to get kids involved with colouring competitions, a competition to record a charity single (with an appearance on TV programme What Now), and resources for sKids children to design ‘Big Hoot’ merchandise to sell online. The judges were impressed. ‘The key strength of sKids Community Involvement Programme is that it directly relates to their market and creates something more than the transactional relationship of providing after-school care. These programmes engage the children and their families in a way which directly involves the community in the sKids business while creating a positive public profile for the organisation.’

Supreme Award-winner Paramount Services relies upon its franchisees and their teams to deliver a quality service every time at thousands of Sangeetha Shaikh, Field Manager locations around the country and, as a Key Account Manager, Sangeetha of the Year (over $500,000) Shaikh plays a major part in that. She is specifically involved with two nationwide bank clients, involving nearly 130 franchisees in more than 300 sites. Sangeetha spends a great deal of time visiting franchisees and clients and leveraging the fully-computerised management systems to support their operations. She also prepares monthly reports for her clients based around financials, quality assurance, complaint resolution, security, and health and safety. ‘Sangeetha demonstrates an in-depth understanding of the processes required to meet contract and client expectations and has demonstrated a high level of expertise in managing the needs of high-security clients,’ said the judges.

Finalists: Epiphany Café; Fastway Couriers

Her commitment to excellence is clear from the fact that this is the third time Sangeetha has won the Field Manager category – she was also named in 2015 and 2016.

Category sponsored by Waipuna Hotel and Conference Centre

Category sponsored by Franchise New Zealand media

ABOUT THE AWARDS The Westpac New Zealand Franchise Awards are promoted by the Franchise Association (FANZ) and entry is only open to members. The Awards are recognised as having some of the most rigorous criteria in the world. Entrants go through a comprehensive four-stage process and evaluations by the New Zealand Business Excellence Foundation based on the internationally-recognised Malcolm Baldrige criteria, a system that is used by more than 25 countries as a standard for quality awards. Introducing the Awards, FANZ Chairman Dr Callum Floyd said, ‘The judging criteria for

these awards are challenging, so I applaud the individuals and organisations who have entered. The investment in time and effort is considerable, and when you compete it means opening yourself up to critique and the possible disappointment of not being a winner on the night. It can be nerve-wracking. ‘Most importantly, these organisations are on a journey of learning and improving, which is such an important leadership characteristic in today’s environment. You need to be crystal clear on who you are, what you want to achieve, and what you need to do to get there. These awards capture all of those elements, as well as the processes that underpin them, and, most important, measure how you’re doing.’

Daniel Cloete, National Franchise Manager for Westpac, said, ‘The franchise industry is an impressive economic powerhouse, and is critical to business growth and employment across New Zealand. At Westpac we’re all about helping our customers succeed financially in order to grow a better New Zealand. These awards not only celebrate the growth, resilience and success of franchisees and franchisors, but also inspire others. ‘A huge thank you to all the people here tonight who have put in the effort to participate in these Awards.’ The Westpac New Zealand Franchise Awards were presented at a gala dinner at Alexandra Park, Auckland, on 10th November 2018.

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WINNER!

SUPREME AWARD - WESTPAC FRANCHISEE OF THE YEAR "Sarah and I were thrilled to be there when Kevin and Sheryl Jones of Speedy Signs New Plymouth were named as the Westpac Supreme Franchisee of the Year at the recent gala awards ceremony. Now it could be your turn to enjoy the limelight which running your own successful business can bring. See below for our two awesome franchise opportunities."

Franchisors: Grant and Sarah Archibald Speedy Signs and EmbroidMe

Winners: Kevin and Sheryl Jones Speedy Signs New Plymouth

START A BUSINESS THAT’S ALREADY SUCCESSFUL! From Whangarei to Invercargill, Speedy Signs design, manufacture and install a complete range of signage products. Our franchisees purchase and operate a turn-key package with full training and support. They enjoy being part of a nationwide team of like-minded owners whose brand is well recognised and supported, and they have the opportunity to build a substantial business. Speedy Signs' sister franchise, EmbroidMe extends these same successful systems to branded Corporate Apparel, Sportswear, Uniforms and Promotional Products. Both franchises currently have new and existing opportunities available around New Zealand. The capital requirement may be as low as $100,000 with finance being available to qualified applicants.

Two brands – same benefits • Monday to Friday hours • B2B sector • High repeat, high margin business • Growth industry • No industry experience required • Full training provided Ready to find out more? Call Sarah on 021 479 123 fnz@businessfranchise.co.nz www.businessfranchise.co.nz

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opportunity: business & commercial

franchise REWARDS Paramount franchisees explain why an award-winning franchise is the best

ccepting the Award for Westpac Supreme Franchise System of the Year, the managing director of Paramount Services, Paul Brown was quick to credit the whole team for their success. This was recognised by the Awards judges, too: Paramount’s Sangeetha Shaikh was named Field Manager of the Year and four Paramount franchisees were finalists in the hotly-contested Business Services category (see page 8). What makes Paramount so good – and what does it mean for franchisees? Here are some thoughts from the four finalists.

succession planning

helping each other

Evonne Lal and Ravin Kumar bought their Paramount franchise in Papakura in November 2016. It’s a real family business, with Evonne’s mother, brother and sister-in-law all involved, as well as three part-time staff. Their eight sites include banks and schools.

Gaman and Rita Lala became Paramount franchisees in Wellington in March 2017. They started with eight commercial cleaning contracts found for them by the Paramount team, and have since doubled the number of sites they serve and tripled the turnover. Their clients include a cinema, an IT centre and student accommodation.

‘I count myself very fortunate that I decided to join Paramount; they are always ready to assist and make our work so easy,’ says Evonne. ‘We also get great support from other Paramount franchisees – recently I faced an issue cleaning one of our site’s lobby floors, so I discussed it with two other franchisees over lunch. One of them suggested a method which worked perfectly. We also let each other know if we have staff looking for extra hours, and if one of us is going away on holiday another franchisee will offer to help out.

‘We have 14 part-time staff including our daughter,’ says Gaman. ‘Paramount has a well-defined process for working out job specs at the start of the contract to make sure they are practical and achievable, and developing a plan and pricing to make it profitable for us. This allows us to perform to a level beyond our competitors.

‘I want to expand the business three-fold and build a team of supervisors each looking after a couple of sites. That will leave me to function as the overall manager concentrating on new clients and recruiting the right people. Today Papakura – tomorrow the world!’

work/life balance

‘By detailing everything with a checklist, we can communicate clearly with both clients and staff to make sure nothing is overlooked, and there are stringent Quality Assurance (QA) systems to keep standards high. Paramount invoices clients on our behalf and always fully pays us on the 25th of the month following irrespective of whether the client has paid Paramount, so cash flow is not a concern.

Lily Wang and her husband Robin have just two clients, but they’re big ones – the Metropolis complex and Auckland’s Ronald McDonald House. ‘My vision is to run a successful business that inspires my two sons to see that by hard work, attention to detail and looking after staff and clients, it is possible to have a satisfying work/life balance.

‘We plan to use this business to build a nest egg for our retirement and hand it over to our daughter after that.’

quality counts Gary Camoin and his wife Kirsten started their Christchurch business in October 2015 and now have 18 staff servicing 15 sites including bank branches, shopping malls and Government offices. ‘Paramount’s QA system is very valuable to me,’ says Gary. ‘Apart from our own day-to-day contact with clients, Paramount’s account managers meet clients and conduct site visits for QA audits. These generate a percentage result and a detailed report which explain where points are being dropped so we can achieve a perfect 100 – we’re currently just above 98 percent. I try to let my staff know exactly what’s happening – I might take photos of things that need attention next time or pass on messages from the customer, and we have group meetings every week or so. ‘Anyone can set themselves up with a few mops and buckets and claim to be a cleaning company, but Paramount are the professionals, which gives us a real competitive advantage. Our business has grown ten-fold since we started – now we’re planning to buy our first home next year, which was only a dream three years ago.’

‘We have a team of five full- and part-time staff at each site. Training is a very high priority for me and it’s important to provide constructive feedback, encourage and support them to overcome difficulties. We pay them well, provide training reviews every six months and reward them for extra effort with things like petrol vouchers. ‘By conscientious work, following the proven Paramount system and continuing to learn, our turnover and profits have gone up every year since we started in 2014,’ Lily smiles. As these franchisees’ stories show, Paramount offers hard-working and determined people the opportunity to make a real difference in their lives. ‘Our franchises are safe, affordable and rewarding advertiser info businesses,’ says Paul Brown. ‘We will give you the training Paramount Services you need to get started, the www.service-is-paramount.co.nz client contracts to get you Contact going and the support you Paul Brown need to build your business P 0-9-376 7850 M 0275 430 233 to the level you want. Find out pbrown@paraserve.com more by calling me now.’

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Franchisee demonstrates the values that make sKids the best

Ingrid Godden with four of her eight children

COMMUNITY SPIRIT W

sKids (Safe Kids in Daily Supervision) has around 70 franchisees operating over 170 sites across New Zealand which provide regular before- and after-school care, as well as holiday, cooking and intermediate programmes. Franchisees are therefore a crucial part of the communities they serve, helping children learn, develop and grow in a safe space.

sKids director Chris Bartels says, ‘Schools are increasingly seeking us out, not just because of the excellence of our programmes, but because increasing regulation and training requirements make it hard to operate after-school care on an informal basis. As a result, we are looking for new franchisees to join us throughout the country, with investment starting from advertiser info $45,000 +gst. We will find you a suitable site locally and Safe Kids in Daily Supervision provide full training. www.skids.co.nz

One of those franchisees is Ingrid Godden, who operates four sites around Wellington. Ingrid joined sKids three years ago when, with 8 children under 16 in her blended family, she needed something that would allow her flexibility while still providing a good income.

‘You don’t need pre-school or teaching experience, so if you are passionate about kids and passionate about your community, give me a call.’

hen sKids franchisors Dawn Engelbrecht and Bev Parsons went up on stage to collect the Community Involvement Franchise System of the Year Award, there were tears. The sKids franchise has won many awards in the past but, says Bev, ‘This is the one that means most to us. Communities are what we are about.’

looking to the future ‘I was an Early Childhood teacher but I hadn’t worked for about nine years while having kids,’ Ingrid says. ‘Once I got re-married and we combined our households, I looked at my options and soon found sKids. I looked into other childcare providers as well, but sKids really aligned with my values – it has the best practices and procedures, and also has a good business model.’ With a focus on safety, education and a healthy serving of fun, sKids is constantly expanding its offer. ‘sKids is a very proactive franchise,’ says Ingrid. ‘We’re constantly looking to the future, with new programmes being developed and ongoing training from the franchisor team to keep us up to date with new ideas, not to mention compliance issues.’

an opportunity to

make a difference

in your local community Now is a great time to invest in a sKids franchise.

One such programme recognised in the Award is FoodStorm, which teaches kids food safety, basic cooking skills and simple recipes approved by the Heart Foundation. ‘We’re already running it in one class,’ Ingrid says, ‘and I’m very excited to start FoodStorm in all my schools next year. We’re teaching the children in our care important life skills, giving them confidence in the kitchen and they’re having a ton of fun in the process!’

New Zealand’s Out of School Care (OSCAR) industry is thriving and families need quality OSCAR programmes. We consider it a great privilege to support our families, schools and communities.

For Ingrid, the benefits of owning her own business are considerable. Apart from the flexibility she needed, the structure and support of a strong, reputable franchise has given her the confidence and ability to grow her initial investment from one site into four in just three years, with another planned for 2019. ‘When I first started, they asked me how many sites I would like to grow into. I said eight – as many as we have kids! ‘I’ve learned that by finding the right staff to manage things and looking after them as their employer, that goal is definitely achievable. We follow the same procedures in every site, so it’s easy for me to move between them and still be involved as an assistant. I enjoy spending time with the kids and leave the managing of day-to-day operations to my capable team, which gives me time to focus on the business side of things.’

Contact Chris Bartels P 0-9-576 6602 P 0800 SKIDSBIZ 0800 754 372 chris@skids.co.nz

We are looking for local partners like you who have: • A passion for working with children! • Strong leadership • Superb organisational skills • Great communication skills

it’s about people

Does this sound like you and are you interested to know more?

Ingrid says, ‘My favourite thing about sKids is being around people – kids, their parents, the schools, my community, other franchisees and my staff. To succeed in this business you have to be passionate about people. You also need to be open to trying new things, because we are always evolving and sharing ideas amongst our network to help build better programmes and keep our young clients engaged and coming back.’

Please contact Chris Bartels on 021 974 221 or chris@skids.co.nz

www.skids.co.nz

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Summer 2019

Year 27 Issue 04

Being local with a global network is key to success for Fastway Couriers franchisees

local HEROES W

hile many of his Gen Y contemporaries still struggle with career choices, Brett McLew and his wife Sarah are Fastway Couriers’ first Central Otago Regional Franchisees, recruiting and supporting local Courier Franchisees. The couple have the lease on a brand new 516 sqm warehouse in Cromwell’s industrial area that Brett has big plans for.

Freight and logistics experience is something else setting Brett apart from most 27 year olds. ‘You could say I’ve been in the business all my working life,’ he smiles. ‘For more than 20 years dad was a contractor to Tip Top Bread in Dunedin and is now based in Otago, and I followed him at 17. In fact, the whole family is in freight: my 22 year old brother Jayden is a Courier Franchisee working out of our depot. ‘Fastway presents a very strong business case and ticks all the boxes for systems, processes and franchisee support, but Fastway’s culture of community giving and support also influenced me in joining the franchise,’ says Brett. ‘For nine years, from when I was very young, we spent birthdays and Christmas at Ronald McDonald House in Christchurch supporting my older brother’s fight with leukaemia – a battle he sadly lost. Cure Kids and the Cancer Society were important in our lives, so we are especially proud of Fastway’s support for Cure Kids’ annual Red Nose Day and the Cancer Society’s Daffodil Day, along with Purple Heart Fun Day and Camp Quality for families living with cancer.’ The company won the Community Involvement award at the Westpac New Zealand Franchise Awards in 2016 and 2017. With population growth and economic prosperity leading to the decision to split the Otago region into two and establish a new Central Otago Regional Franchise, Brett, who was already working for Fastway, says he had no hesitation accepting the opportunity. Up and running since 1 July, Brett and Sarah have already gone from five to seven Courier Franchisees servicing the region. ‘I feel that as Fastway Central Otago we offer immediate appeal to customers – we’re a local business and the buck stops with me. Our core focus is business-to-customer distribution, but with the strategic positioning of Cromwell, we also see potential in offering local retailers and other small-to-medium businesses a hub and warehouse storage service.’

business-to-customer big growth market At the other end of the country, Carl Compaan is no less enthusiastic about Fastway today than he was in 2011, when he invested in the Northland Regional

Franchise. Currently, he has 11 Courier Franchisees serving the area between Wellsford and Cape Reinga.

‘Fastway was founded on business-to-business freight,’ Carl says. ‘That’s still a large part of what we do but, thanks to online retail, the biggest area of growth these days is business-to-customer. Fastway is one of only two Trade Me preferred courier providers, which is no surprise as the company is particularly adept and professional at adapting to change and creating great partnerships. In 2016, Fastway also became aligned to Aramex, a global leader in logistics and transportation solutions, which has seen many technology innovations already introduced and more to come. ‘But despite our global connections, I couldn’t agree more with Brett about the benefits of being local – we’ve proven that time and time again. With the majority of our customers in Northland privately owned and operated, it’s reassuring for them to know that their Fastway Regional Franchisee and Courier Franchisee is also a business owner. Being local goes right through to our customer service team so that they, too, understand customer needs.’

network the base for success Carl says that another factor in being a successful Fastway Regional Franchisee is the regular regional liaison sessions at the company’s Napier headquarters. ‘These cover training, planning and sessions aimed at improving our business and the Fastway network as a whole,’ explains Carl. ‘At the same time, it enables us to network with fellow Regional Franchisees and also spend time with the Franchise Support Office on issues and opportunities for our own regions.’ Fastway CEO, Scott Jenyns, confirms the importance of liaison sessions. ‘Unlike most franchise systems, Fastway is network-based and franchisees rely heavily on each other’s success. That makes it all the more critical for the franchisor to maintain the highest calibre of knowledge, skills and support which, at the marketing level includes recruitment services and all customer-facing promotional materials.’

fast track your future Fastway has Courier Franchises available nationwide, with investment levels starting from $20,000 and varying according to area. ‘Training and ongoing support are provided, so all you need is a valid driver’s licence,’ says Scott. ‘We also have Regional Franchise opportunities available as we expand. These are on a negotiated investment basis, and applicants should ideally have relevant experience like Brett, be committed to their regions and have proven management and business development skills. ‘Fastway Couriers is one of New Zealand’s most successful franchisors with more than 1,600 franchisees across 5 countries. To take the fast track to securing your future, call us and see if we can deliver what you’re looking for.’

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advertiser info

Fastway Couriers fastway.co.nz Contact P 0800 FASTWAY marketing@fastway.co.nz

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SIMPLY THE BEST The Emerging Franchise System of the Year, Epiphany Café has opportunities everywhere

While franchisees own and run their own individual outlets, it’s up to the master franchisee in each region to operate the central kitchen producing the donuts and other products on a daily basis. There’s a range of around 30 flavours, including crème brulee, white chocolate passionfruit, black forest, salted caramel, green tea and tiramisu, with different flavours on different days to maintain variety.

ince opening its first outlet in Hamilton in 2016, Epiphany Café has grown fast. There are now ten established sites in the North Island with five more on the way, and the brand is about to land in the South Island, too. The icing on top was being named 2018’s Emerging Franchise of the Year at the Westpac New Zealand Franchise Awards (see page 8). ‘Epiphany Café has proven it’s not just a great café – it’s a great business,’ says Andre Boiser.

Once the master franchise in Christchurch is established, the plan Andre is cooking up includes establishing outlets in Queenstown and Dunedin. ‘I’m excited to get started and see the brand thrive as it has in the North Island. I’ve enjoyed working with some great people on our shared goal of getting the business up and running down here and can’t wait to find the right franchisees for our target areas.’

A structural engineer by training, Andre is at the helm of the big expansion into the Mainland. ‘I was looking for a new business venture when I discovered Epiphany Café. It’s a great concept because, although the signature product is its pillow-soft, artisanal gourmet donuts with amazing premium toppings, it can also be a full café operation serving breakfast and lunch with cakes, slices, quiches, cookies and muffins. There are savouries including risotto and soups, and the drinks menu includes quality coffees, teas, smoothies and frappés.

everything you need

‘We’re currently working on finding our master franchisee for Christchurch, and are planning to get our first outlet open in the city’s CBD early next year.’

exceeding expectations Although Andre doesn’t have experience in the food industry, his business and project management background gives him confidence. ‘Epiphany Café has already proven itself in competitive mall locations and has exceeded expectations everywhere it’s gone. Winning the Best Emerging Franchise Award reflects that. ‘For franchisees, it’s a straightforward business. Most items are produced at a central bakery and delivered to local Epiphany Café stores and kiosks, ensuring consistent quality and reducing the footprint and equipment needed by each franchisee. They can then focus on presentation and service – making customers happy and keeping them coming back.’ In some outlets, Epiphany Café franchisees also offer a full à la carte menu. These ‘light-cooking’ cafés set themselves apart from the competition by using the trademark Epiphany dough to spice up classic dishes such as eggs benedict, big breakfasts and toasted sandwiches. Andre Boiser (centre) with the team working to take Epiphany Café to the South Island

The foundation for Epiphany Café’s success has been combining a unique café concept with a strong business structure. Jeths Lacson, who developed the brand with business partner Mark Epifanio, credits the franchise’s success to the hard work they’ve put into creating a system that provides everything new franchisees need to get started. ‘Franchisees are offered extensive support from initial site selection through the process of getting their business up and running. This continues in day-to-day operations and marketing,’ says Jeths. ‘We want each franchisee to be successful with us, and will help every step of the way to grow their business to its full potential.’ On top of the new opportunities that will come from the South Island expansion, Epiphany Café still has plenty of room for growth in the North Island. With more sites planned in Auckland, Wellington and other areas around the region, it’s not too late to get involved in this rapidly growing franchise wherever you are. ‘We’re looking for franchisees to run both kiosks and light-cooking cafés,’ Jeths says. ‘Investments start from $200,000, including fit-out, start-up costs and full training. This is a great opportunity to find your way into a large and growing market with an established, supportive brand behind you. Our ideal franchisees are people who believe in, understand and are passionate about our brand and concept, regardless of experience. We want people with leadership skills and a passion for innovation, who can find new ways to showcase the pillow-soft dough upon which we have built our reputation.’ For those who do have experience in the food sector and strong business management skills, there is still opportunity to invest at a higher level and become a master franchisee, overseeing the operation of a central bakery and supporting sub-franchisees in their outlets. ‘A bigger investment of around $800,000 to $1 million is required for the production line, and advertiser info the potential rewards for the right candidate are vast,’ says Jeths. ‘If you want to hit the ground running in an award-winning franchise and be a part of our success story, give me a call and see if Epiphany Café is right for you.’

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Epiphany Cafe www.epiphanycafe.co.nz Contact Jeths Lacson M 021 337 329 admin@epiphanycafe.co.nz

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opportunity: business & commercial

National Drones franchisees provide safer, faster, smarter aerial survey services Chris Bayley: ‘We’re on the leading edge of a massive new industry’

READY FOR

LAUNCH I

nspecting a factory roof is a dull and sometimes dangerous job, but it has to be done. The trouble is, it’s also expensive: safety rails, fixings and scaffolding can mean costs of $15,000 before the work even starts. ‘But now there’s a better way,’ says Chris Bayley. ‘Put a properly-equipped drone with a properly-trained operator on the job and it’s done for a tenth of the cost. It’s a safer, faster and cheaper way to carry out inspections and all sorts of other jobs, too.’ Based in Christchurch, Chris is the first New Zealand franchisee for National Drones. After just 2 years, the company already has 21 franchisees in Australia and is transforming the market in all sorts of industries, including:

• aerial photography • agriculture • asset inspections and facility management • building and construction • emergency services

• insurance assessment • thermal imaging • media • mining • real estate

‘Clients include everyone from local businesses and property owners/ developers to large corporations and government departments,’ explains Chris. ‘With specialist equipment and software you can quickly create 2D or 3D maps or models with a remarkably high level of detail. We gather the data, then it’s processed through powerful computers at National Drones’ office or overseas to provide the information the client needs. ‘For example, here in Canterbury I’m expecting the agricultural market to be big. Using a multi-spectral camera, we can analyse the photo-synthetic performance of plants – moisture levels, nutrient intake and so on. That gives farmers the sort of information that would have been unaffordable just a few years ago. ‘And drones are making the impossible affordable in other areas, too. For example, cellphone tower inspections: if a transmitter is just 1 or 2 degrees off vertical, efficiency drops dramatically, but measuring every tower

simply wasn’t practical before. Now, companies can inspect multiple towers in a day and only send technicians to the ones that need attention.’

massive growth ahead Analysts predict that the market for drones (including services), currently valued at US$9.1bn, is set to grow ten-fold over the next decade. Whilst military spending accounts for a significant proportion of this, consumer and industrial markets are tipped to have decades of growth ahead.

As Chris has demonstrated, National Drones is very different from the ‘dime a dozen’ wedding and real estate photography-type drone operations that have sprung up around the world. ‘National Drones has positioned itself as the safest, most accessible and affordable professional provider utilising remotelypiloted aircraft systems,’ he says. ‘The franchise is for someone who wants to build a business offering real and valuable technical services to all sorts of organisations.’ Chris has been a firmware developer in the electronics industry for 25 years, so he has a good understanding of the potential of new technology and its ability to disrupt, change and improve all sorts of industries. ‘At 50, I thought it was time for my last career change and when I found out about National Drones I was immediately interested. Having done some freelance work I know the advantages and disadvantages of being self-employed, and this really appealed – an opportunity to be on the leading edge of a massive new industry with a wide range of clients.’

professional training and support The National Drones franchise requires an investment of around $75,000$80,000 initially, plus any specialist equipment such as thermal imaging sensors required for specific industry clients. ‘By the time you are up and running, and have paid all your set-up costs and things like legal fees, it’s around $110,000,’ suggests Chris. Franchisees also benefit from an exclusive territory, with just five planned in the North Island and two in the South in the next year. ‘There’s a three-week training programme in Australia which is very intensive,’ Chris reports. ‘It covers operations, systems and software and all the necessary procedures, as well as marketing and business development. You need to qualify for your operator licences, then there’s lots of experience in the field working on real jobs. National Drones are ISOaccredited for Quality Management, Environmental Management and OSH, so you need to work to a very high standard. There’s an awful lot to learn, but the franchise team are very professional and very supportive.’

your business, your future As Chris points out, this is not a business for people who just want to fly drones while having everything else done for them by a head office. ‘It’s up to you to get out there and market your services to companies, farmers, local authorities and the rest. Do your due diligence, take professional advice and talk to existing franchisees. You need to be certain you’re ready to take the responsibility for building your own business and be comfortable with the financial uncertainty that involves at first.’ National Drones’ director Jeff Craigie sums it up. ‘Aerial data acquisition and processing is an exciting industry which is growing fast. If you’re looking for variety in your work day and have the ability to build a significant business across different industry sectors, this is a rare opportunity. ’

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advertiser info National Drones www.nationaldrones.co.nz Contact Jeff Craigie P 0061 477 883 151 hello@nationaldrones.co.nz

buying a franchise: financial matters

turn your EXPERIENCE into a BUSINESS Daniel Cloete from Westpac discusses how to use your corporate, government or service experience to good effect in choosing a franchise

s corporates introduce digital technology and use cost-out and other cost-cutting strategies to support profitability, a large number of very experienced people are pursuing the dream of owning their own business using the skills and experience they learned in a corporate environment. The current economic conditions make going into business an attractive option and, even better, as the owner you get to keep the profits you make by running the business well. Equally, many women returning from maternity leave and Kiwis returning from OE’s also choose not to re-join corporate life with its inflexible hours and constant travel, or look to make a fresh start in the regions where the lifestyle is better, the traffic lighter and the property prices more affordable. And government departments and the service industries produce experienced and capable people who can do well in a structured business model like a franchise. Not everyone is suited for going into business, but many of the skills people have acquired working or even travelling overseas can be converted to good use in tried and tested franchise businesses, where such experience can prove invaluable. With the economy still strong, despite the rate of growth slowing, people

are looking at business opportunities with new eyes. Sales growth over the last three years has generally been very positive, although it does vary according Daniel Cloete to industry and geography. Franchises in industries such as tourism (travel & accommodation), cafés/restaurants/ bars, and home and building supplies (especially in some regions) are creating very attractive business opportunities.

different options Franchising offers a range of opportunities to suit the management abilities and financial means of most people. As well as different levels of investment, they also suit different lifestyle requirements, so it’s worth looking at some key considerations. Funding options. Franchises offer a number of well-known advantages: proven business model, joint purchasing power, branding, training and support, and so on. For new entrants requiring finance, though, one of the most important benefits is that as part of a well-known and successful brand, you may be able to get funding against the business and cash flow for a large part of the investment. Franchisor businesses. Over the past few years, there’s been a big increase in the number of franchise brands in the market. Some have been developed from existing successful businesses, some have been taken over by new owners, and some have been introduced from overseas under master licence agreements. Owning and managing a whole franchise network requires a significant skill set and, usually, substantial financial backing. Sometimes,

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Summer 2019

Year 27 Issue 04

it’s important to have experience in a specific sector. If successful, a franchise can grow into a very large business in short order. Large franchises and multi-unit operation. Some franchises are larger than others. For something like Mitre 10 Mega, Pak’n’Save or New World, the investment can be substantial. The same applies for multi-unit operations in franchise systems like McDonald’s and Subway. In general, most such franchisees start with smaller or single outlets within the same group and grow the business over time. If you have the desire and ability to build such an operation, this is a realistic option, but it’s also worth noting that some great opportunities also exist as current owners retire. Franchisors will be keen to talk to experienced people who will bring new energy to the brand. Investment-type franchises. There is probably no such thing as a franchise business that can run successfully without the direct involvement of its owners. Having said that, some recurring income models may need less dayto-day input from the owner once fully established. Those types of franchise are often more capital intensive; examples would include equipment hire businesses or cabin rental, storage facilities or serviced apartments. Service franchises. The skill-set you have developed as a professional – whether contractor, builder, marketing manager or accountant – would allow you to join a number of franchise systems while still having the brand, marketing and training benefits you would normally find in the corporate environment. This could be a lot less risky than trying to go it alone as a consultant in your old industry, no matter how experienced you are. In many cases, a relatively low up-front investment is required with the potential of high returns. Interest/hobby franchises. If you have a particular hobby outside the office, such as photography, renovation, gardening or drones, could you turn this into your business by joining a franchise? I know of a number of bankers and accountants who took up franchises in their specific field of interest and were much more fulfilled as a result.

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the funding advantage

Franchisors generally welcome applications from potential franchisees with a corporate or service background. They have developed skills, valuable experience and often have the necessary access to capital in the form of super or redundancy payouts, or equity in property. In turn, a specialist franchise banker will welcome such people and be able to support their investment in proven franchise systems with lending, transactional and personal banking solutions which are tailored for the specific industry and brand. Combining customers who have experience and substance with a proven franchise system also means that a bank which understands the key performance indicators of the brand would be much more likely to provide additional funding. This not only means you require less equity, but could also enable you to afford a much larger business than when setting up as an independent in the same industry – something that may require 100 percent security. It’s therefore worth talking to a specialist franchise banker and accountant about the possibilities.

summary

People who come from corporate or services backgrounds often make good franchisees. They know how to work with established systems, have experience which, even if not in that industry is still relevant and transferrable, and like structures that are proven. A good franchise system provides the support structures lacking in independent small businesses, such as management information systems. This is also helpful because banks like getting timely, good quality financial information, making getting funding a lot easier. A word of warning for those changing careers after restructuring or resettlement, though. We sometimes find that when people have had a large payout, about the author for whatever reason, they tend to spend it on the first good idea that comes around Daniel Cloete is the National – whether it is the right fit for them or not. Franchising Manager for If you like the industry and the business Westpac. For more information, contact your local Westpac concept, then, take your time to research Franchise and Business Banking it thoroughly. Get information from the Specialist on 0800 177 007 or franchise itself, do proper due diligence email: franchising@westpac.co.nz The information contained in and talk to other franchisees. Finally, be this article is intended as a guide prepared to pay for advisors like specialist only and is not intended as an franchise accountants and lawyers that exhaustive list of matters to be know the sector. Approach it like the considered. Persons entering into franchise agreements should professional you are if you want to make seek their own professional legal, sure you are investing in a successful, accounting and other advice. profitable concept.

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86 X GOURMET RESTAURANTS

7 X COUNTRIES AROUND THE WORLD

QUIT YOUR DAY JOB! THE TEAM REALLY KNOW THEIR MENU WELL, THEY COMMUNICATE WELL AND

NOT YOUR ORDINARY BURGER

A HEALTHY

CUSTOMER SERVICE IS NEXT LEVEL!

ALTERNATIVE

IN GOURMET FAST FOOD

IT IS ALWAYS AWESOME SERVICE, GREAT STAFF, AND TOP NOTCH FOOD

BEST VEGAN BURGER I’VE EVER HAD!

WE ALWAYS COME FOR ‘DATE NIGHT’ AND THE

WOW! LOVE THIS PLACE!

BURGERS ARE THE BOMB

100% PURE GRASS FED BEEF

MY SON JUST ASKED IF BFF STOOD FOR BURGER FUEL FOREVER? PROUD MOMENT

THE ENERGY AND FRIENDLY PROFESSIONAL SERVICE OF THE STAFF IS

TRULY AMAZING THE BURGERS WERE COOKED PERFECTLY

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opportunity: food & beverage

Trusting each other to implement their tasks to a high standard is the reason why the three stores run smoothly and successfully. Of course, there’s another element in their success, and that’s the team of people who work in the busy stores. ‘Seeing some of these fine young people growing up, growing into their work roles, taking more responsibility and excelling professionally – that is one of the biggest rewards this business brings, and we are proud to have a high retention rate among our top managers,’ says Malte.

BALANCING ACT BurgerFuel franchisees share passion for work/life balance

urgerFuel has stood strong in Christchurch since 2014 and, thanks to three multi-unit franchisees, the Kiwi brand is playing its part in the city’s resurgence. Malte Herzhoff and Stephan Schaefer together run Bush Inn, Ferrymead and Spitfire Square, while Dan Chima and his wife Tash look after Hereford Street, Papanui and Sydenham. The partnership of Herzhoff and Schaefer stemmed from a common goal to own and run their own business in New Zealand. Hailing from Germany, the pair were looking for something a bit different – they didn’t know what or where, but they knew they wanted to be in Aotearoa. A mutual friend suggested going to BurgerFuel for dinner, and they discovered their future. That one meal progressed into the pair opening the very first BurgerFuel store in the South Island, at Riccarton’s Bush Inn. BurgerFuel is a proud New Zealand brand. Launched in 1995, it now operates as a franchise operation across New Zealand, the Middle East and the United States, but didn’t get to the South Island until 2014. The store had been long-awaited by Cantabrians, who rewarded Malte and Stephan with record opening-day sales for the country. After a start like that, there was no stopping the young entrepreneurs who went on to take the brand to Spitfire Square and Ferrymead.

do what you’re good at Throughout the process they realised that understanding one another’s strengths and weaknesses was key to a successful business partnership. They naturally fell into their roles, with Stephan looking after the operational side while Malte focused on strategy, management and marketing. Yes, there is always risk involved in owning your own business, but it’s enthusiasm, endeavour and hard work that ensures that those risks turn into rewards.

Stephan Schaefer (left, centre), Dan and Tash Chima: young entrepreneurs going places with BurgerFuel

There have been plenty of other rewards, too. ‘We have won awards within the BurgerFuel brand, helped train another franchisee, assisted in store-openings in New Zealand and even in the United States, hold some brand-wide operational records and wrote company history in Christchurch,’ Malte says proudly.’ Considering our humble beginnings, all this and more makes us believe that going into partnership together and choosing the BurgerFuel franchise was the right decision at the right time.’

take control

Dan Chima and his wife Tash are another pair who wanted to take control of their future. They decided that BurgerFuel had a unique and relatable brand which offered them the ability to make a real mark in their hometown of Christchurch. Their first store, at Papanui, opened in 2015 and they have never looked back. The two have a young daughter, India (born the same week as the Papanui store opened!) and a son, Lucas, which was one of the main reasons the pair wanted to take personal control of their careers: owning their own business means they have the flexibility to spend time with their children. Taking on a BurgerFuel store, Dan says he could trust that the brand and the systems were looked after so he could focus on, ‘Sales, service and, most importantly, the people in our business – our team.’ Dan is an advocate of ensuring he has passionate employees and, for him, that comes down to having the work/life equilibrium in check. Keeping this mind-set while opening three new stores in 18 months, which created over 50 staff roles, was no small challenge which is perhaps why the pair are most proud of the staff retention rates they have achieved. Their stores perform three times better than the industry average when it comes to retention, and Dan and Tash feel they have really contributed to the city’s rebuild, keeping people in Christchurch and in jobs that they love.

the chance to grow BurgerFuel is looking for more dynamic young entrepreneurs to take up new opportunities throughout both the North and South Islands, including Auckland, Nelson, Dunedin, Whangarei and Queenstown. ‘As the Christchurch stores have shown, BurgerFuel is a successful gourmet burger business with a supportive and innovative franchise model,’ says Jason Lowery, Country Manager for BurgerFuel NZ. ‘We offer the chance to be part of a brand that moulds to a franchisee’s life, strengths and beliefs – with just a touch of rebel spirit. Once you’ve proved yourself, there’s also the chance to build multi-store ownership. ‘We’re keen to hear from anyone with the right attitude who is ready to work hard. You don’t have to have food experience, though it helps, but you must have the organisational and management skills to run a busy gourmet burger business with passion and flair. Go to our website to find out more.’

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advertiser info BurgerFuel www.burgerfuel.com/nz/franchise Contact Ray Urlich P 0-9-376 7625 M 021 424 668 info@burgerfuel.co.nz

GET THE

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FRANCHISE Owning a franchise is an exciting and often challenging venture. Thatâ&#x20AC;&#x2122;s why we have local Business Specialists throughout New Zealand who understand the specific requirements of franchise businesses, and are ready to help you make your franchise a success. We also have franchise-specific resources to assist you on ANZ Biz Hub. Visit anz.co.nz/bizhub or give us a call on 0800 39 40 41 to see how our Business Specialists can help you.

ANZ Bank New Zealand Limited 09/17

19272

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Summer 2019

Year 27 Issue 04

opportunity: food & beverage

A WHOLE

LOTTA LOVE

Coffee Culture is a New Zealand-founded franchise that stands out for its different approach

Celebrating Pink Ribbon Day: Sacha Coburn (left), Chris Houston and some of the team

acha Coburn is a straight-shooter. ‘If you don’t want to be involved every day with making coffee and delighting your guests, then don’t call us. On the other hand, if you want to join a New Zealand-owned thriving coffee shop franchise which offers the finest service, glorious coffee and lashings of decadent treats on the side, then we may have just the right opportunity for you.’ Sacha Coburn is one of the team at Christchurch-based Coffee Culture, which is currently looking for new franchisees in the North Island. Sacha is a solicitor by training but she also loves coffee and that’s where the story begins. ‘I was working in Christchurch and my daily coffee break was at a wonderful little shop down the road called Coffee Culture. It was started by Chris Houston after he returned from his OE with some fresh ideas about coffee and saw an opportunity. Chris learned to roast beans himself, then set about creating his own blend. I fell in love with both the coffee and Chris, so I gave up law and joined him in the business.’ Chris opened his first Coffee Culture in 1996 with a simple menu of tea, desserts and big bagels. ‘But it all started with the coffee, and even today Coffee Culture is much the same – light lunches, scrummy snacks, tasty treats, lots of eating variety but still our exquisite coffee served to perfection with a whole lotta love!’

nurturing people Sacha and Chris set about building the franchise with great care. ‘Getting the right people has been the basis of our success,’ says Sacha. ‘We now have 19 outlets, mostly in Canterbury, and although we could have expanded faster we chose to nurture our brand by nurturing our people – our franchisees, their staff and our customers. We decided never to open a store that we would not be proud to own and run ourselves. ‘The beauty of the Coffee Culture model is its simplicity,’ Sacha continues. ‘We are a coffee shop, not a café – there’s no cooking on-site so no expensive equipment or specialist chefs, either. Instead, we have arrangements with local suppliers who provide cabinet-ready food. Among our dedicated franchise support team we have a food specialist

who revitalises our menus with regional and seasonal flavours, so there’s always something fresh for our fan base.’ And when it comes to that all-important coffee, ‘Coffee Culture selects only the finest Arabica beans from all over the planet. Our Master Roasters lovingly roast them to perfection every morning to ensure our guests’ cups are only ever filled with the highest quality espresso coffee.’

individually crafted Rather than going for the cookie-cutter approach of a large chain, every Coffee Culture shop has a different look. ‘We aim to create beautiful stores, individually crafted to enhance the area they serve and run by passionate enthusiasts for coffee,’ says Sacha. ‘It’s a simple combination that works very well and we want owners to take as much pride in their stores as we do. ‘Before we open a new store, we get our experienced team of architects to design something warm, inviting and appropriate. There’s always a bit of variety inside as a result, from booth seats to solo spots, and the larger stores includes a kids’ space as well. The genuine quality of our product runs right through the ethos and design of every store.’

sound formula Now, Coffee Culture is expanding around the country, with particular focus on Waikato and the Bay of Plenty. ‘We opened a gorgeous store in Hamilton three years ago which has proved that our unique formula is just as popular here as in the South Island, so now we’re looking for franchisees who share our passion,’ says Sacha. ‘We’re looking for enthusiastic candidates who recognise the potential for a people-focused business founded on a proven model. Running a Coffee Culture store can be an exhilarating challenge offering great returns. The total investment begins at $350,000, depending on location.’ The Coffee Culture team puts a strong emphasis on financial management. ‘Hospitality is a fast-paced industry so if something’s not quite right, any problems can mount up really quickly,’ Sacha says. ‘We actually do the bookkeeping for our franchisees so we can help them stay on top of their business and direct their effort where it’s most effective. That can make a big difference to the bottom line. Master Roaster: ‘Ideally you’ll love Sam coffee, have service advertiser info Miller industry experience and a can-do attitude. Coffee Culture If you’re missing any of www.coffeeculture.co.nz these, though, don’t let Contact it stop you as long as North Island you have the passion! Sacha Coburn Call me to discuss M 027 475 0390 opportunities in the sacha@coffeeculture.co.nz North Island, or ring South Island Mike King to see where Mike King we’re going next in the M 021 709 234 South Island.’ mike@coffeeculture.co.nz

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opportunity: business & commercial

Vicky Harris: ‘I’ve built a great business and am making a very good living’

HOT PROPERTY Growing demand for rentals increases opportunities for Pukeko Rental Managers franchisees

hat do you really need as a good property manager?’ asks Vicky Harris of Pukeko Rental Managers. ‘A good bullshit meter – simple as that! When you meet people, you must be able to assess if what they are telling you is actually accurate. If you can do that, and then treat both landlords and tenants fairly, you can be very successful as a Pukeko franchisee. Despite not having worked in property before joining the franchise in 2010, I’ve built a great business here in Hawkes Bay.’ A chance encounter with Pukeko’s founder, David Pearse, led Vicky to become the first franchisee in the group, and she’s never looked back. Now there are 21 franchisees around the country, and the growing need for rentals – not to mention increasing regulation around the sector – means that good property managers are in demand. Vicky is one of the best, having been named Pukeko Rental Managers’ Property Manager of the Year for 2018. Pukeko Rental Managers guarantee home owners a minimum of 50 weeks’ rental income a year. ‘If a property stands empty for more than 15 days, it means I would pay the rent until I find a tenant – but in 7 years I’ve never once had to honour that guarantee,’ Vicky smiles. ‘It’s our job to find tenants and get references and credit checks, then look after every aspect of the property for the owner thereafter. It may seem routine work but every day is as different as the people you deal with. We inspect inside every 3 months – often required by their insurance companies – keep upto-date with all the maintenance and, above all, help make sure owners are getting the return they expect on their investments. After all, as an investor you normally have a mortgage to pay, and failure to have your property let for a period can be a major hole in your plans.’

unique advantages With long experience in real estate management, David Pearse created Pukeko Rental Managers to offer unique advantages. ‘Traditional property management is office-based and has multi-tier management structures,’ David explains. ‘The result is a high level of overheads, which means that, in order to pay for them, each property manager needs to look after an increasing number of properties. But the Pukeko business model reduces the overheads and allows them to offer a personal service to all their clients while still being competitively priced – and enjoying an excellent income.’ Vicky confirms that. ‘Pukeko’s simple formula has ensured I’m making a very good living. Franchisees are capped at 100 properties so we have time to service all our clients properly. My portfolio fluctuates around 95, and if I get more then I can on-sell clients to other franchisees. It also means that new franchisees can sometimes buy a portfolio of properties to get them started quickly.’

profitable business

hot on the details. Good, honest, clear communication skills, tact, and the ability to negotiate with people from all walks of life are the other qualities required, and if you have good computer skills the system makes it very easy to keep track of the entire portfolio and build a successful and profitable business. ‘Finally, one of the best things about the group is the support available. David has vast experience in business, and he’s always available with problemsolving skills, so give him a ring if you’re interested in joining Pukeko. I love this business!’

advertiser info Pukeko Rental Managers www.pukekorentalmanagers.co.nz Contact David Pearse P 0508 785 356 M 0274 809 534 david@pukekorentalmanagers.co.nz

NOT THE BIGGEST, JUST THE BEST Become an elite Pukeko Rental Manager in your region, earn a great income, and enjoy the flexibility of a business that fits your lifestyle.

What Makes Pukeko Rental Managers Stand Out

No Letting Fees

Free Inspections

Rent Payment Promises

Tenancy Law Specialists

Best, Not Biggest

Brand Power & Support

Pukeko Rental Managers is looking for franchisees around the country who share the same values upon which the business has been built. ‘The investment required can be as low as $18,500 +gst, and there are very low overheads – basically a home office and a car,’ says David. ‘Earnings will vary according to area, client numbers and the effort you are willing to put in.’

Ph David Pearse : 0274 809 534 www.pukekorentalmanagers.co.nz/franchise- opportunities

Vicky says, ‘As a personality fit, Pukeko is made for me. You need to be self-motivated, you need to be well-organised and you need to be really

We have landlords needing Property Managers Now! Request an info pack and see if you have what it takes.

REQUEST AN INFO PACK

Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Summer 2019

Year 27 Issue 04

opportunity: business & commercial

David Newport: ‘Good brokers earn sizeable incomes’

One of the world’s largest business brokers is looking for New Zealand franchisees

SELLING BUSINESSES W

ith over 580 brokers in 12 countries, Transworld Business Advisors is the biggest business broking company of its type in the world. Not only do they have massive experience – as part of the US-based United Franchise Group, which includes the brands best-known here as Speedy Signs and EmbroidMe, they also understand franchising from the inside. Now they are coming to New Zealand and looking for people to own their own business-broking franchises throughout the country.

is it for you? ‘This is a big opportunity for existing brokers looking to work for themselves rather than work for others, of course, but they’re not the only people we want to talk to,’ says David.

David Newport has been appointed master licensee. David has worked for a number of franchisors here, including appointing dozens of Hire-AHubby franchisees in the brand’s early days, before moving into business broking. He spent 7 years with one of the country’s best-known brokers before establishing his own company, Switch Business, 10 years ago.

‘For a start, anyone who understands how to read business financials, interact with the business community and is commercially savvy could be a prospective Transworld franchisee. If you have business experience, or are looking for a change from banking or one of the professions, you could find a lucrative new career awaits. It takes time and experience to earn a full REAA licence, but our systems provide full supervision until you qualify, during which time you can be building a valuable business.

‘I was thinking of expanding Switch but Transworld has over 35 years’ experience, all the systems in place and multiple income streams, so I decided to take my own advice and join a top-performing franchise,’ David laughs. ‘Now I’m looking for others who want the same benefits.’

‘Another opportunity is for a qualified broker or a real estate firm wanting to add a business division to become part of the Transworld team and gain instant access to the systems, expertise and brand of the world’s biggest brokerage.

three income streams

‘And yes, existing brokers working for other companies who want to develop their own referrals are also welcome, even if they are not yet fully licensed – again, we can provide the necessary systems and supervision.’

Transworld franchisees enjoy three income streams, providing significantly more income opportunity than traditional business broking. The first is straightforward broking – helping owners present their independent or franchised businesses for sale and finding buyers for existing or new opportunities. ‘Transworld clients include businesses of all sizes, established companies and new launches,’ explains David. ‘All the systems and documents are in place to help franchisees manage the process and guide their clients through what’s necessary to ensure a successful outcome and they’ll have my decades of experience in NZ to help them, too.’ The second income stream is franchisee recruitment. ‘In the USA, Transworld has agreements in place with many growing and established franchises,’ David says. ‘It means that if a Transworld broker meets a buyer who might be a good fit for a particular franchise, then they will pass them on for a referral fee. This system particularly suits franchises who prefer to keep control of their recruitment process in-house.’ The third source of revenue is franchise development. ‘United Franchise Group has its own consulting arm which is setting up franchises at a level I haven’t seen before. They have first-hand experience with an intimate understanding of what a franchisor needs to succeed. I know that a lot of business owners think their business can be franchised, but that’s not always true. Equally, as a broker you come across franchises that have just been structured wrongly from the start. As part of Transworld, our team will be able to help would-be franchisors get the advice they need, wherever they are across New Zealand – and beyond. According to the 2017 Franchising New Zealand survey, over 48 percent of New Zealand franchisors are planning to expand overseas, and Transworld has the team in Australia, the USA and other countries to help make it happen.’

fair investment Transworld is looking to appoint just 25 franchisees around the country. ‘We plan to roll out from Auckland and the main centres but, frankly, if the right person comes along for other key areas we want to talk to them now,’ says David. ‘The investment is $89,500 +gst, which includes the exclusive marketing territory and all systems, as well as two weeks’ full training in the USA. There’s ongoing upgrades support, and 100 percent supervision to ensure compliance until you qualify – that’s required under the law, not just the franchise agreement! ‘It takes a couple of years to become established but good brokers earn sizeable incomes. You do fewer transactions than in real estate but the rewards are much higher. With remuneration being success-based, new franchisees need the reserves to cover six months of personal living costs while they build their business.’ David invites anyone interested in the opportunity to find out more. ‘I currently have a number of small business clients in Auckland where I will happily share commission with the first new franchisee. I’m happy to show you my own track record and to take you through the Transworld Business Advisors opportunity in detail so call me today and let’s start talking.’

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advertiser info Transworld Business Advisors www.tworldBA.co.nz Contact David Newport P 0-9-377 7735 M 021 304 414 dnewport@tworld.com

buying a franchise: ideas

WHAT’S HOT? Looking for a new opportunity? Here’s a round-up of the latest trends

s our article on page 36 suggests, the best franchise to buy is the one that suits your abilities, your pocket and your ambitions, but it helps to know the options. Here are some thoughts to consider about franchises for the future.

child-friendly Parents want their children to grow, develop and have fun safely, but that’s not always easy with longer working hours, funding pressures on schools and competition for good education. Franchises offer everything from pre-school gyms to in-school sports programmes, out-of-school care, music, computer coding, maths, language and cookery tuition. Some of these are part-time business opportunities, some very much full-time with the opportunity to build multi-site operations. You won’t need teaching qualifications but you will need plenty of patience and a love of children.

do-up opportunity New Zealanders are in love with property, whether as home owners or landlords. That means lots of opportunities not just for new home builders but for companies specialising in renovation, too. Some franchises offer whole home extensions, while others specialise in kitchens, bathrooms, windows and doors, decks or landscaping, or offer extra space through tiny homes or cabins. It’s not just buildings, either. Cars are almost as precious for many, so choose between paint touch up, dent removal and mag wheel repair – to name but three.

healthy future

Being in the food business these days means keeping up with the trends. Vegetarian, vegan, gluten-free, paleo, meat-free burgers, poke bowls … It’s easy to copy a trend, hard to stay ahead of the next one. Fortunately, as part of a franchise, someone is doing all that research for you while making sure that you can ride the wave and still make a profit. Traditional favourites like pizza, donuts, burgers and Mexican are still hugely popular, and the smart franchises have found new ways to present or deliver them, or to mix and match with other products.

leading edge

Being an ‘early adopter’ of new technology is a risky place to be, unless the trend is clear and you are part of a brand that is big enough and flexible enough to be part of the change. Leading edge franchises are divided into those that promote new technology, such as e-bikes, and those that use it to deliver traditional services in a new or better way, such as drone mapping. Of course, whatever business you choose, you’re likely to find it transformed by new technology sooner or later, whether that’s faster-cooking pizza ovens, home inspections or health and safety compliance tracking. This is another area where being part of a franchise can offer a big advantage over going it alone.

off the grid

Talking of technology … digital technology and the internet have transformed many industries already and there’s more to come, so one of the things to consider is how web-resistant your chosen franchise might be. Services are a huge part of the franchise sector so cleaning, lawnmowing, property rental, business broking and distribution franchises all look attractive. They may market and manage through technology, but they still need franchisees on the ground to deliver.

Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Summer 2019

Year 27 Issue 04

V.I.P. New Zealand’s area managers and franchise support team celebrate at a recent three-day training session which brought people together from all round the country to learn, suggest improvements, contribute ideas and gain insights they could take back to help local franchisees grow their businesses.

HAPPY DAYS Great support makes franchisees’ lives easier with V.I.P. Home Services

hen you’re going into business for yourself for the first time, you need courage, you need confidence, and you need to be prepared to put in the hard yards. All this is easier if you have a great team behind you – and that’s exactly what V.I.P. Home Services provides, as Simon and Ruvé Jensen will tell you. The couple first considered V.I.P. after seeing the franchise in this magazine. ‘It stood out as something reasonably priced that we could do together,’ says Ruvé. ‘We hadn’t been married long and thought that starting our own business was a good move for our future. V.I.P. appealed for its flexible lifestyle, professional support and future opportunities.’ Their lawnmowing and gardening franchise has lived up to its promise. ‘At the start, we had four weeks of intensive training which really put us through our paces. It wasn’t just about achieving a professional standard, it was managing your time efficiently – that’s when the profitability takes off.’ They were paid during those first four weeks, too, which is a significant bonus for many new franchisees. V.I.P. also has cleaning franchises available with a similar package.

support never stops With initial clients supplied by V.I.P, Simon and Ruvé set about building their business. ‘We have back-up from area managers and other franchisees as needed, and we’ve never once been left in the lurch.

Simon and Ruvé Jensen: ‘We’re proud to be part of a franchise with such a brilliant support network’

There’s more to it than just solving problems; there are regular franchise meetings and training to help you improve your business. We catch up with other franchisees, swap ideas and tips we’ve picked up, and learn about new technology, machinery and products to improve our service. There’s a genuine community spirit within V.I.P. that means you never feel on your own.’ Having learned the value of the V.I.P. franchise, Simon and Ruvé are about to take advantage of the fact that it’s a national brand to relocate away from Auckland. They have bought a section in Tauranga and started building their new home. ‘We’re looking to sell our client base to a new franchisee then transfer to Tauranga in six months,’ says Simon. ‘Having a couple of years of experience behind us, we know how to operate from day one and have all the equipment and tools for running the business. We just need to find the clients down there – which is where having such immense support from our franchisor makes a real difference. This business is like a plant – where you water it, it will grow.’ And Ruvé adds, ‘As National Franchisors, John and Estelle Logan have been very involved in helping us to secure our investment through the move. With the help of V.I.P’s national and local support team, we have every confidence that our business will continue to thrive in a new area.’

total satisfaction ‘The most rewarding part of the business is having happy clients,’ Ruvé says. ‘The job satisfaction is really high, we get the flexibility to choose our own hours and, as a bonus, there’s no need to go to the gym at the end of the day! We’re very proud to be part of a franchise with such a good reputation and a brilliant support network. It made the decision to move so much easier.’ Estelle Logan says, ‘As a V.I.P. franchisee, you can grow your business to the size you want and adapt it to your changing lifestyle. We support our franchisees in wanting the best life they can have, and if that means moving to a new area, we’re happy to help. We have plenty of business waiting in all our areas, so call us if you’d like us to help you.’

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advertiser info V.I.P. Home Services www.viphomeservices.co.nz Contact Nationwide Enquiries P 0800 84 74 96 Estelle@viphomeservices.nz

Encore Services

Zones Landscaping

Refresh Renovations

TRANSFORMATIONAL FRANCHISES

businesses are complementary and provide a platform from which we can achieve our vision of transforming the customer experience in the building industry,’ says Chris.

Traffic’s renovation, landscaping and maintenance franchises are designed to deliver better outcomes for customers and franchisees

Traffic has also expanded globally with over 60 franchises across four countries. Refresh Australia launched in 2015, Refresh UK in 2017, and Refresh USA in 2018. ‘The market response has been just as positive in each of these countries as it has been in New Zealand, which emphasises the strength of Traffic’s top-down approach,’ says Jon. ‘We have significant growth aspirations internationally for Refresh, and Zones and Encore will probably also expand overseas.’

management skills a must

Jon is one of the directors of Traffic, a company established in Auckland in 2003 to transform the customer experience in the building industry. Over the next 10 years, Traffic became widely respected as a leading business strategy firm in the building and housing sector in Australasia. Traffic’s clients included Fletcher Building, New Zealand Steel, Meridian Energy, Mercury Energy, Rinnai, Ramset, Dulux and many other well-known brands.

Jon says, ‘Some of our early franchisees were trade-based builders, and we learned from that experience that it’s very difficult to change ingrained behaviours. In order to deliver the standards the brand promises and that our customers expect, we need franchisees who offer sales, marketing and management skills as opposed to trade skills.

ave you ever undertaken a renovation or engaged tradespeople? If so, you may agree with Jon Bridge that there are many serious issues in the building industry. ‘Poor customer service and work standards, inaccurate pricing, budget and timeline blowouts and a general lack of accountability – the current industry structure is unacceptable, given the amount of money people invest in their homes,’ he says.

Having learned the problems in the renovation sector in particular, in 2008 Traffic decided to launch its own businesses to create national brands which customers could trust to do a professional job. Today, Traffic operates three brands: Refresh Renovations – residential renovations Zones Landscaping – residential landscaping Encore – maintenance, repairs, decorating, installation

help to build successful businesses ‘It’s our top-down approach that has made Refresh such a successful business,’ says Jon. ‘We weren’t operators who decided to franchise our business, as is the typical model with most franchise systems – instead, we mapped the market, identified the failure points that were causing the bad outcomes for customers, and designed a franchise model from the top down specifically to address each issue.’ Fellow director Chris Caiger adds, ‘We very clearly understood what was needed, we resourced the business properly from the start and we invested in creating our own world-leading software system. All of this is crucial to underpin franchisees and enable them to build successful businesses.’ Refresh Renovations was launched in 2010, bringing together marketing and systems expertise, industry knowledge and buying power, and well-trained owner-operators around the country. Traffic launched Zones Landscaping in 2015, and added Encore Maintenance and Repairs in 2018. ‘The three The team behind Traffic

Traffic is interested in talking with potential franchisees from within or outside the building industry. They have a clear view that the skills required to run a successful Traffic Group franchise largely do not exist within trade-based roles in the building industry, so must be brought in from other disciplines or industries.

‘Traffic has developed the systems, processes and resources to help franchisees with all the standard things that people new to an industry worry about, from generating and converting leads to building their project teams and supplier relationships in a way that enables them to deliver successful and profitable projects. ‘We provide our franchisees with a serious level of both strategic and handson support, with over 20 people in our head office. We do almost everything in-house with our own methodology, training and coaching team, process and system team (including software programmers), and marketing team (including web designers and developers, online advertising specialists, brand and design specialists). This level of resource is matched by few other franchise systems in New Zealand.’

you run the business, your team runs the projects

Refresh, Zones and Encore all aim to offer customers a better experience and better value for money. ‘It’s a very compelling combination, and sets our franchisees far ahead of their trade-based building industry competitors in terms of customer preference,’ says Jon. ‘We all know that New Zealanders love property, and renovation offers many advantages to householders and landlords alike – if it’s done right. If you’re considering a franchise related to the property market, you seriously need to investigate the opportunities offered by Traffic – it’s a real powerhouse franchise group. ‘This is one of the few opportunities where you can make use of your management experience to own your own business and build a significant asset. Most franchises require you to be always working in the business as an operator; with a Traffic Group franchise, you focus on running the advertiser info business while your construction team focuses on running the building Traffic www.nz franchiseopportunities.co.nz projects. We have opportunities Contact available all round New Zealand at Zones: 0800 000 843 a variety of investment levels – Refresh: 0800 000 951 contact me or visit our website Encore: 0800 001 048 to find out more.’

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Summer 2019

Year 27 Issue 04

Join a unique franchise backed by a successful international brand One call does it all

0800 55 55 55 www.encoreservices.co.nz

PART OF THE REFRESH GROUP

We provide you with the marketing, systems and processes to enable you to grow a multi-million dollar business

One call does it all 0800 33 66 55 www.encoreservices.co.nz PART OF THE REFRESH GROUP

• The maintenance sector is a $3 billion dollar market • We have a pipeline of leads ready to go • You need management and sales skills, not trade skills • Encore is part of the Refresh Group. The world’s leading renovation franchise • Low start-up costs (no shop-front required) Don’t delay. Take control of your future and contact us today to find out more…

0800 001 048 www.nzfranchiseopportunities.co.nz

for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Grow your own profitable landscaping business We provide you with the marketing, systems and processes to enable you to grow a multi-million dollar business

• The only design and build landscaping franchise in New Zealand • World-class IT systems and processes • You need management and sales skills, not trade skills • A proven business model which generates a great revenue stream • Low start-up costs (no shop-front required) Don’t delay. Take control of your future and contact us today to find out more…

0800 000 843 www.nzfranchiseopportunities.co.nz

for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Join the world’s largest most successful renovation franchise You don’t need to be a builder to establish a profitable business in the booming $8.2 billion renovation market in New Zealand

• The renovation market in NZ is worth $8.2B • World-class IT systems and processes • You need management and sales skills, not trade skills • Refresh Renovations already operate in Australia, UK and North America and are the market leader in New Zealand • A proven business which generates a great revenue stream Don’t delay. Take control of your future and contact us today to find out more…

0800 000 951 www.nzfranchiseopportunities.co.nz

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buying a franchise: making the right choice

With hundreds of franchise opportunities to choose from, how do you choose one that’s going to perform for you? Here’s our road map to starting up in business

ne of the questions that we are regularly asked is: ‘What’s the best franchise, then?’ Unfortunately, it’s not a question to which there is a simple answer. You see, there are hundreds of different kinds of franchises available today, some of them very good indeed, but no single one is the best. How do you compare a café franchise with a building business, or a courier franchise with a childcare centre? You can’t – but you can work out which one will best suit you. There are lots of happy franchisees in different businesses, but there are some miserable franchisees around, too – even in good systems. They are miserable because they made the wrong choice for their own personality, their circumstances or their time of life. In this article, we’ll help you work out which is the best type of franchise for you and then show you how to select from the choices available. There are ten key stages laid out in our ‘road map’. Some of them you may need to do more than once; many will overlap or take place at the same time. Follow the map and look up the other references it features, and you’ll end up in the right place for you.

Assess your own position The first thing you need to do is decide what sort of business you are looking for. You need to work out what would best suit you and what you would want from it. Consider: What skills do you have – not just work skills but hobby and social skills? Are they transferable to a new career? Are you good with your hands? Good with people? Good with numbers? You want to look for a business where your skills will become real strengths. However, that doesn’t mean you have to have experience in the same industry – some 80 percent of franchises say ‘no experience required’ because they provide full training. It’s more important that you have the right aptitude and the right attitude. Are you prepared for what self-employment means? Running your own business involves working harder than you have ever worked in your life, especially during the start-up phase. Are you willing to work long hours and weekends? Give up sporting commitments? Reduce your social life? In addition to actually doing the work itself, you’ll also need to handle admin, paperwork, maintenance, compliance and all sorts of other tasks. Does your family really understand this and have you got their total support? Without it, you’ll be putting yourself under constant stress and both the family and the business will suffer. Do you prefer working by yourself or leading a team? Are you a ‘hands-on’ person or a ‘hands-off’ person? Are you a night owl or an early bird? If you’re an early riser, a late night pizza business isn’t for you. If you like a lie-in, you won’t enjoy being a baker. Will you feel comfortable without a regular source of income? That salary won’t be automatically appearing in your bank account any more. Is it OK to put your house or savings on the line? Do you think positive without being over-optimistic? Do you respond to goals and deadlines?

Get the money right The cost of buying into a franchise ranges from under $5000 to over $1 million. What matters is not how much you have to spend, but how much you – and your new business – can afford. Most people require some sort of finance. Access to finance is not usually a problem provided the business stacks up as a good proposition, but lenders will require some sort of security. In some cases, where the franchise is a proven brand, they will lend against the value of the business itself, but part of the equation often involves borrowing against property. When calculating what you can afford to borrow, remember that

Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Summer 2019

Year 27 Issue 04

what’s the BEST FRANCHISE for you? Start Here

Assess your own position

Question the franchisor

Evaluate the franchise

Yes

Learn about franchising

Research the industry

Take good financial advice

Talk to franchisees Congratulations! All that research will give you every chance of success. Now commit to buying your chosen franchise and give it your all

Get the money right

See a specialist lawyer

Check what you’re paying for

Decide No

So a franchise isn’t for you. That’s ok – better to find out now than when it’s too late

Look for another franchise?

it is the value of the equity in the house, and not the value of the house itself, against which the bank will lend. The bank will restrict borrowings to up to 80 percent of the registered valuation, so if you want to borrow, say, $100,000, you will need to have a registered valuation of at least $125,000 on your property with no mortgage. If you already have a mortgage of $50,000, you will need a valuation of at least $175,000 – and so on. You may also need to check on what your house is worth at today’s prices before you start looking. It’s better to be prepared. Don’t borrow more than your business can repay – lack of capital kills a lot of businesses. Many franchises will insist on your having, say, 50 percent of the start-up costs in cash. Believe them – if they say you can’t afford their franchise, you can’t. They don’t want you to fail any more than you do, so better to look for something smaller to start with than bite off more than you can chew. See also p22. Decide what your own goals are. If you operate them properly, most franchises should provide a fair wage for the hours you put in, a return on investment and a potentially tax-free capital gain when you sell them. What do you realistically want to achieve in each of these areas? Can your chosen franchise deliver it? Your business will not make money from day one – it may take several months or even longer to reach break-even. How long can you support yourself before you need to earn an income from it?

Yes

Same industry?

Yes

Learn about franchising Find out how franchising really works – particularly the unique relationship that exists between franchisees and franchisors. You will be appointed as a franchisee because you have the potential to succeed in a particular system, you’ll be given a proven product or service and then trained and supported as you grow – but you will succeed or fail on your own merits. At the same time, you won’t have total control. You have to work with the restrictions the franchisor lays down: what you can sell, how you sell, when you sell it, ingredients you use, equipment you buy and so on. You will have to contribute to marketing campaigns and share information with others. If you can’t accept this, don’t buy a franchise. In addition to this magazine, there are a lot of valuable articles on-line at www.franchise.co.nz

Research the industry Among the 275-plus franchise opportunities detailed in this magazine (see page 84), there is likely to be a franchise that interests you. That’s good news – you’re going to be working hard so it’s important to enjoy what you do. Expect to be in the business for at least three-to-five years. Exiting earlier is possible, but not usually profitable.

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buying a franchise: making the right choice

Research your chosen industry well. Read the trade magazines, talk to people in the business and find out the trends. How will digital technology or online sales or services affect it? How big is the industry in New Zealand? Which franchises operate within it? Talk to them all. You’ll learn more that way and it’s important to find a company where you ‘fit’ and share the vision. If you don’t like the people, don’t buy the franchise.

specific industry, product or service which the franchisor will no doubt answer. However, you should also think hard about the franchise itself.

If a franchise is targeting a niche part of the industry, is the niche big enough to sustain your business? Overseas franchises sometimes find that, because our population is so small, niche products are not viable.

1 How long was the business running before it began to franchise, and how successful was it?

To help you in this, Franchise New Zealand has a list of 250 Questions To Ask Your Franchisor at www.franchise.co.nz/article/77. The six most important areas to be covered may be summarised as:

2 How strong is the franchisor’s financial position? 3 If the franchise is new (or new to New Zealand), was a pilot franchise run here and what were the results?

Evaluate the franchise When you first contact the franchisor to find out more about their opportunity, they will probably ask you some basic questions over the phone or ask you to complete an initial form. Meetings and interviews are very time-consuming, so it is a good idea for both of you to see if you meet the basic criteria for a franchisee.

4 How many franchises have been opened? Have any closed or changed hands? If so, why? 5 How successful are existing franchisees? 6 Does the franchisor provide the levels of training and support you will need? How?

You should then receive some information and be invited to call them to arrange a meeting if you are interested. Read this information thoroughly, and note down the first impressions and any initial questions you have when you first read it. Smaller franchises, in particular, may not have glossy brochures to send you, but the information should at least be informative about the company’s history, the market for its products or service, the franchisee’s role, and the costs involved. Make sure you have digested all this before the first meeting.

There’s another valuable source of information, too. The surest method of obtaining information about the performance of the franchise is to talk to franchisees who are already operating the business. You will get a realistic assessment from a franchisee of the return that can reasonably be expected on your investment; the hours of work you will need to put in; the amount of service and advice provided by the franchisor; the general atmosphere and image of the franchise; and the everyday experiences of a franchisee. There’s a list of 50 Questions To Ask Franchisees at www.franchise.co.nz/article/935

You will probably have two or three interviews with the franchisor. Remember that these interviews are for the benefit of both parties. While the franchisor will want to assess your suitability as a franchisee, your purpose is to obtain the information you require to make a decision. Don’t be afraid to ask questions (see below).

You should also make sure that you choose the franchisees to talk to. Don’t just accept a list of ‘approved’ franchisees from the franchisor – they are hardly going to point you in the direction of people who have had bad experiences. Get a full list of franchisees and choose from that.

As discussions progress, the information required by both parties will By the way, it’s usual to tell the franchisor who you want to talk to, as they become more detailed. All good franchisors will provide a disclosure may need to let your chosen franchisees know in advance that you will be document that contains detailed information about the franchise and calling and that you are a genuine prospective colleague, not a competitor your own prospective business within it. You will probably be asked fishing for information. to sign a confidentiality agreement before receiving this, as it will contain Take good information that the franchise would not want to publish to competitors. financial advice Such a document is a requirement if Franchisors are often reluctant you are dealing with a member of the Six golden rules to remember while you’re following the road map. to make financial projections Franchise Association; non-members lest they be viewed as may also provide such a document, but • Don’t buy the first franchise that appeals. Shop around and do ‘guarantees’. However, they it may not contain all the information comparisons. should be able to provide you required under the Association’s Code • Be prepared to invest one hour of time in research for every with figures based either upon of Practice. $1000 that you are required to invest. the performance of an existing In addition to confirming the information (comparable) franchise or • Check out your chosen franchise fully. contained within the disclosure company-owned outlet, or with • Take your time and make sure you are happy with the answers to document, carry out your own research figures based upon an average all your questions. into the franchise, the people involved, of stores. • Be 100% certain before signing. It’s normal to be nervous but its history, the market it serves and the A few franchise systems do be sure this is what you really want to do. franchisee’s role. Read up everything actually offer work or income you can in trade journals as well as • Take all the advice you can but accept that this is your decision. guarantees that may be on the internet. The latter can be very It’s just the first of many for which you will be totally responsible attractive to the newcomer. It useful but it pays to check the quality in running your own business. is important to check what any and the date of information posted on guarantee actually includes, the internet as much is out of date or not Get the Learn about Assess your Start under what circumstances it relevant to New Zealand. If you come up money right franchising own position Here is paid out and for how long it with any queries, raise them direct with applies. the franchisor.

QUICK TIPS

Question the franchisor The greatest single source of information on any franchise system is going to be the franchisors themselves, so don’t hesitate to ask questions. Prepare for every meeting by making a list of the questions you want to ask, and write down the answers. Be prepared to say if you don’t understand anything – the better informed you are, the more likely it is you will make the right decision.

Question the franchisor

Evaluate the franchise

Take good financial advice

Talk to franchisees Congratulations! All that research will give you every chance of success. Now commit to buying your chosen franchise and give it your all

Research the industry

Yes

See a specialist lawyer

Check what you’re paying for

Decide No

So a franchise isn’t for you. That’s ok – better to find out now than when it’s too late

Look for another franchise?

Yes

Same industry?

Yes

Encourage your accountant to

You will have many questions about the

Whether you are provided with projections or guarantees, get an accountant with experience of franchising to assess all figures. I stress that they should have franchising knowledge, as it is a specialist area and an inexperienced advisor may either miss or misunderstand some element. Experienced advisors will know what to look for.

Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Summer 2019

Year 27 Issue 04

contact the franchisor direct with any queries, and to work together to prepare a budget and cashflow analysis (see p98) for the initial trading period. You will find these invaluable when applying to a bank for funds, as the bank will want to know not only that you have the security but also that you will be able to repay the interest on borrowing. The franchisor will usually be able to offer guidelines on an appropriate balance of financing between borrowing, overdraft and leasing for this particular business. Do listen to this advice; many franchisees start off under-capitalised, and that can lead to problems no franchisor can resolve for them. Some franchise systems have established links with particular banks who consequently know the business well. This may help your application, although any bank will still want to be reassured of your ability to repay any loan.

See a specialist lawyer It is important to understand the nature of the franchise agreement, as this is the document on which your relationship with the franchisor is founded. Most franchise agreements are lengthy documents (40-60 pages), and are couched in legal language. However, this should not deter you from reading through it paragraph by paragraph and making notes of questions that arise (don’t try doing this all in one go, and definitely don’t try doing it in bed unless you are an insomniac!). You must then get a lawyer to check over the franchise agreement. Issues may include: exclusivity; territory; term of the agreement and options on expiry; and performance criteria. If you don’t understand what you are getting into – what your obligations are and what the franchisor’s obligations are – then you could be in for some nasty surprises further down the track. Use a lawyer with franchise experience – again, he or she will know what to look for and will be quicker. Lawyers inexperienced in franchising often waste their time – and your money – querying quite standard conditions (see p78). The Directory at the back of this magazine includes a list of franchise-experienced lawyers and accountants. Do not sign anything until you have been through this process.

Check what you’re paying for Before you sign the agreement and transfer the money, make absolutely certain you know what the up-front franchise fee covers. It is likely to include at least the right to trade under the franchise’s name, the right to use the franchise system, initial training and all system manuals. It may also include a (possibly exclusive) territory. Note that these rights will only apply for the term of the agreement – often five or ten years – although there may be one or more rights of renewal. The period may be less where lease premises are involved, as it is common to match franchise and lease terms. If you change your mind or if you fail training, you may still be able to pull out within a certain ‘cooling-off’ period but the franchisor will probably be entitled to subtract their own costs before returning your money. You must also ensure you have a clear understanding in writing of any ongoing fees which are payable. These may include a royalty or management fee, marketing or advertising contributions, ongoing training fees, accounting fees and others. It is important that you are aware of what fees are payable, how they are calculated and what they are for.

Ground Floor Opportunity Exciting new Franchise, the first of its kind in New Zealand

he Tiny House movement is a rapid growth industry brought about by customers wanting to do their part for the environment by trimming back excess, and leaving a smaller footprint, but also the significant increase in the cost of home ownership that has been experienced in New Zealand over the past 10 years. Tiny Houses are transportable homes on wheels, classed as a caravan and therefore do not require a building consent. Tiny House Builders Ltd is a home-grown success story that is testament to the diverse opportunities that exist in the building sector. Started by Rebecca Bartlett nearly two years ago in Katikati, Tiny House Builders handed over the keys to their first happy family in Rotorua and has never looked back. Now facing the challenge of keeping up with confirmed orders across New Zealand plus international enquiries, Rebecca wants to partner with individuals who are passionate about the product, and breaking industry norms. “At Tiny House Builders, we pride ourselves on providing customers with state-of-the-art design, functionality, efficiency and comfort. We don’t believe that a tiny home means any of these features need to be compromised.”

Bon voyage By ensuring that you have a clear understanding of your rights and obligations as a franchisee before you start your new business, you reduce the potential for misunderstandings and disappointments. The better informed you are, the better position you are in to make the right choice of opportunity. The result is that your journey to business ownership about the author should involve fewer wrong turnings or missed connections and be easier, safer Simon Lord is Editor of Franchise and happier for everyone. New Zealand and has worked Bon voyage.

in franchising for over 35 years, both in New Zealand and the UK.

Large Pohutukawa interior view

“So far, our Tiny Houses have become family homes, rental accommodation, baches, granny flats, a home office and bed and breakfast guest chalet, and our customers keep getting more creative!”

franchise.co.nz – PUTTING PEOPLE IN BUSINESS for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Large Pohutukawa exterior view

Our Culture and Values Our franchisees don’t just need passion to become part of the Tiny House Builders family, they will also need the right values and beliefs. Our team of 8 are highly motivated, professional and organised, if this sounds like you, we would love to hear from you.

Large Pohutukawa kitchen and dining area

Everything you need to hit the ground running •

Full initial training, guidance and support through the building of your first Tiny House

•

Access to the software and tools you need to run a successful Tiny House Builders franchise

•

Access to exclusive marketing support and content

•

Access to comprehensive Operating Manuals

•

Access to ongoing professional guidance and support from HQ

•

Collective buying power

•

Be part of a successful, rapidly growing business at ground level

•

Exclusive large territory

Call Rebecca Today on 027 302 1900 Or email at admin@ tinyhousebuilders. co.nz www.tinyhousebuilders.co.nz Tiny House Builders Limited PO Box 2 Katikati, 3166 New Zealand

opportunity: food & beverage

CLEANING UP Cookright franchisees find a lucrative market with an unexpected speciality

he cleaning of deep fryers and cooking oil is one of the least popular jobs in any commercial kitchen, so offering a service where all the chef has to do is come in and turn on a freshly-cleaned fryer has made Cookright understandably popular. But what of the poor Cookright franchisees who do the work instead? ‘You might be surprised to learn that our franchisees can actually wear smart clothes and go straight from a deep fryer to visiting new clients,’ smiles Steve McMullen, Cookright’s managing director. ‘It’s all about having the right equipment and the right processes.’ Cookright franchisees clean hoods, flues and overhead filters; filter cooking oil, dispose of used oil and sell new oil – giving them a variety of income streams. ‘Oil disposal always used to be a problem for kitchens – and local councils, too – but we solved this by having the used oil refined at MAF-approved processing plants. It’s then primarily used for biofuel production or as a stock feed additive.’

high standards pay off But there’s more to Cookright than keeping clean and smelling good. ‘The appeal of the Cookright system to clients is that we have concentrated on high standards across the board,’ says Steve. ‘Occupational safety and health programmes are top of everyone’s mind these days, especially in dangerous places like commercial kitchens, and the penalties for breaking the rules are considerable. Using Cookright is therefore a better option, as all our franchisees go through rigorous health and safety (OSH) training and are independently assessed under the Site Safe SiteWise programme.

‘Demand is constantly increasing as the number of commercial kitchens grows and earnings are considerable for those prepared to work the system. Within most of the current territories there is a growing need for employees running second vans to satisfy demand, which also increases profitability, of course,’ says Steve. ‘We also have two regional franchise territories available for those prepared to look outside the main centres. One is Gisborne – a large area which has not yet been fully developed and could be perfect for the right person. The other is the South Island West Coast, which has a lot of tourist businesses but you need to be an enthusiast for the area and enjoy driving long distances. But what a magnificent place to work!’ Cookright franchises start from around $50,000 +gst plus van, and other territories do become available from time to time. ‘If you are practical and have both people and customer skills then give me a ring,’ Steve invites. ‘It’s a different sort of franchise but a great one to own.’

advertiser info

Cookright Filtering Services www.cookright.co.nz Contact Steve McMullen P 0800 804 104 M 029 770 0994 steve@cookright.co.nz

‘All our clients can therefore be assured that the correct processes and procedures are in place to eliminate hazards and make the work place as safe as possible. This has several advantages for franchisees: for a start, we handle all the administration side for them, which a sole operator would struggle with, and of course it helps us to win new clients for their businesses. ‘For example, we now have accounts with several national brands in the fast food, restaurant and aged care sectors. The big advantage to these large operators is they know they have a guaranteed service with a specialist firm established for over 20 years, and also a solid relationship with their local Cookright franchisee who will do the work. It gives clients the best of both worlds and has considerably built the standing of Cookright with the bigger operators. ‘And because we handle the administration for franchisees, we maintain a depository of all the work we have done for our national account holders which can be provided if there is any query about OSH compliance. That can save clients quite a lot of bother sometimes – and franchisees, too.’

great returns Like many of the best businesses, Cookright focuses on providing a vital service to a very specific market – and that’s a very lucrative place to be.

Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Summer 2019

Year 27 Issue 04

opportunity: food & beverage

CHANGING

tastes Columbus Coffee works hard to help franchisees stay ahead of the trends

Columbus Coffee’s new-look café design has proved a hit with loyal fans and new customers alike

bright, light and fresh

s tastes change, even the best businesses have to work hard to keep up – and that’s exactly what Columbus Coffee and its franchisees do.

Columbus Coffee has been serving Kiwis since 1995, with over 70 franchised cafés in mall, high street and Mitre10 locations throughout New Zealand. ‘We are continually evolving to keep the brand fresh, relevant and competitive across the board,’ says general manager Peter Webster. ‘We’ve adapted menus to include more options for different dietary needs, our very successful loyalty programme has been upgraded to an integrated system with more rewards, and we’ve been supporting our franchisees with transitioning their cafés to our bright new look.’

always something new Jigisha and Dannee Patel have had their Columbus Coffee in Glen Innes since 2011. ‘We chose the franchise partly because it suited our lifestyle but also because it seemed to be right for the market, and staying relevant remains just as important today. The advantage of a great franchise like Columbus is that it gives you both the structure of the business and guidance on how to succeed. We have grown with the brand in the last few years and have seen how important it is to take their advice and evolve to keep offering new things to our customers.’ ‘The franchise team has made changes to the menu, store design, uniforms and technology across the board, but they’ve also worked individually with franchisees to get the best out of each site. Everyone’s tastes are different, so Columbus Coffee provides a variety of recipes to enable franchisees to tailor their offerings to their local market. At Glen Innes, we’ve been here a long time and know our customers well, so we can reflect dietary trends and change our Local Favourites menu seasonally to keep things fresh.’ While there’s managed flexibility in the menu with Local Favourites, Columbus Coffee customers enjoy knowing that some things will be the same wherever they go – especially the quality coffee, freshly roasted and created by properly-trained baristas. Another plus is the nationallyintegrated loyalty programme which earns customers a wide range of rewards on the whole food and beverage menu. ‘Not only does this allow us to improve interactions with our customers and learn their names – the whole system gives us the ability to better analyse our business, see where our customers are coming from and recognise their loyalty,’ says Jigisha.

Jigisha and Dannee Patel with Columbus Coffee’s MD Graeme Tait (left) and General Manager Peter Webster

A fire several years ago proved to be a blessing in disguise for the Patels, as it occurred just before Columbus Coffee’s latest store concept was launched. With full insurance being required under the franchise agreement, rebuilding wasn’t an issue, ‘And it meant we were one of the first to feature the new look,’ Jigisha smiles. ‘Our café was better than ever and our customers loved the new design. It’s at times like that you realise just how important it is to have experts in the franchise keeping you up to date.’ Another long-term franchisee, Jane Merai, agrees. Jane refurbished her Columbus Coffee in Glen Eden last March after running it for seven years. ‘The café has a very different look and feel now – bright, light and fresh. It’s been a very popular change of environment for staff and customers alike. For me, the most rewarding part of this business is building relationships within the community and interacting with people, so it’s great to hear positive feedback about the space we’ve created to do that in.’

behind the scenes While franchisees like Jane concentrate on serving the customers, the Columbus team is working behind the scenes to improve the business in all sorts of areas. In recent years they’ve embraced both traditional media, with television and cinema advertising reflecting the brand’s pride in its quality food and coffee, and TV On Demand and social media campaigns to engage their fans and attract new customers. Meanwhile, an online ordering/payment system is being trialled to improve the experience for the to-go customer, and a comprehensive WeChat marketing programme ensures we are connecting with a growing Asian market. Columbus is also eliminating plastic where possible and has launched an environmentally-friendly packaging range in all stores. ‘This move has been well-received by our customers,’ Jane says. ‘It’s a small change for franchisees but one which has such a positive impact on our world. ‘Columbus Coffee is always competitive because they are so proactive – the franchise team provides great support and tests lots of new initiatives. These filter through to franchisees and allow our businesses to continually evolve, which has a positive effect on our sales, our margins and our investment.’

for forward-thinkers For new franchisees, investment levels range from $280,000 - $440,000. There are high street sites around the country looking for franchisees right now, and café sites within Mitre10 MEGA locations also become available from time to time under an exclusive agreement with Columbus Coffee. ‘We are looking for people like Jigisha, Dannee and Jane who are dedicated to growing their own business and always looking to improve while providing the service New Zealanders have come to know and love,’ says Peter. ‘If you have the right attitude and can lead a team, you don’t need previous hospitality experience so give me a call.

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advertiser info Columbus Coffee www.columbuscoffee.co.nz Contact Angela Manihera P 0-9-520 1044 M 021 883 486 angela@columbuscoffee.co.nz

opportunity: leisure & education

SERIOUS FUN Jumping Beans helps parents and kids learn new skills together

hildhood obesity is reaching epidemic proportions. Many kids aren’t developing their motor skills at an early age; many parents and caregivers don’t know how best to support their children’s sensory and physical development. Jumping Beans is part of the answer. Jumping Beans is a physical skills programme for children aged from 3 months to 5 years. Licensees lead classes using specialist equipment, exercises and moving to music in a friendly environment to nurture happy, healthy and confident children. ‘A key ingredient is explaining to parents how each activity links to brain development and learning,’ says founder Sophie Foster. ‘It’s so well-regarded that we recently won an international award for a collaborative study with Massey and Waikato Universities which showed that after 10 weeks of weekly Jumping Beans sessions, the motor skills of 3- and 4-year-olds improved by approximately 2 age-equivalent years.’

classes in demand Jumping Beans currently has four licensees in the North Island and is looking for more people to join the team nationwide. ‘Licensees need to be good at working with children and parents, be able to communicate well and create a sense of fun,’ says Sophie. ‘They don’t need premises, although that’s an option: classes are mostly run in community halls with around four classes a day between 9am and 2pm covering a range of age groups. Each class can have up to 20 kids with their parent or caregiver. ‘We provide the training, skills, knowledge and advice on how to run the programmes and encourage licensees to be creative. An important part is showing parents how to encourage physical activity in a safe, nurturing,

fun environment. Children literally have a ball at Jumping Beans!’ says Sophie. ‘This empowers them to be physically active and take risks safely.’

real learning, real business Sophie has two co-directors. Ajmol Ali, an associate professor who specialises in sports science and motor skills development, was a Jumping Beans parent himself, while Simon Rickman combines an interest in physical fitness education with experience in international licensing. Their expertise combines evidence-based learning with a sound and profitable business model for licensees. An investment of around $12,500 is all you need to get started as a Jumping Beans licensee. ‘That includes training in the systems and programmes we use, access to our online booking system, uniforms, initial marketing templates and a range of specialist equipment,’ Sophie explains. ‘You’ll advertiser info also need some working capital and a suitable signwritten vehicle. ‘Jumping Beans is a very well-known name, so if you are looking for a business that’s not just about money and share our passion for empowering parents to nurture happy, healthy, selfregulated children, contact me.’

Jumping Beans www.jumpingbeans.co.nz Contact Sophie Foster M 021 264 0619 sophie@jumpingbeans.net

STIHL SHOP is a nationwide network of locally owned stores offering a wide range of high quality garden equipment, supported by fully equipped service workshops.

JOIN THE LEADER IN GARDEN EQUIPMENT RETAILING • Join a network of retailers committed to customer service excellence • Be supported by a team of people dedicated to your success

Opportunities are available for new stores in locations across New Zealand. For more information on the STIHL SHOP Network visit www.stihlshop.co.nz/ Own-a-store

• Reap the rewards of a well-established, profitable business model

LOVE YOUR LAND

Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Summer 2019

Year 27 Issue 04

opportunity: food & beverage

NO BEEF about the FUTURE Burger Wisconsin franchisees embrace changing tastes by adding meatless burgers

arlier this year, Air New Zealand announced it would be offering meatfree burgers in its Business Premier Class flights from Los Angeles to Auckland. While some outrage was aimed at the idea of our national carrier ‘not supporting’ our beef farmers, people were interested in the product itself. What was it? Was it any good? And where could they try it? Soon they’ll be able to find out for themselves without paying business class prices – at Burger Wisconsin. New Zealand’s original gourmet burger chain might seem an unlikely brand to be bringing a plant-based burger to the high street, but in fact it’s in keeping with both Burger Wisconsin’s roots and its recent re-boot under the new ownership of Mariposa Restaurant Holdings (MRH), who also developed Mexicali Fresh. Founded in 1989, Burger Wisconsin introduced exciting and innovative combinations such as Avocado & Bacon and Camembert & Cranberry to the local market. ‘That was quite revolutionary back then,’ grins Conor Kerlin, who manages brand development and overall customer experience for MRH, ‘And during the two decades before we acquired it, it stayed true to its principles with franchisees working serving tasty, healthy burgers featuring fresh, local produce. It became a strong, stable, iconic part of Kiwi culture as a result. ‘But times change. When we took over in 2015 we recognised that the franchise had a great brand with a loyal fan base but it needed re-energising. Part of that was encouraging the refurbishment of the 22 franchised stores, but it also required us to connect with a new generation and recognise that times have changed.’

healthy food in healthy bodies

‘At both Burger Wisconsin and Mexicali Fresh, our customers trust us to put healthy food into their bodies – and those of their kids,’ says Conor. ‘We therefore aim to offer ingredients that are, as far as possible, fresh, freerange, locally-produced and have a low impact upon our environment. To be socially responsible as a brand, we have never settled for sourcing cheap ingredients that travel huge distances to get here, and we never will. ‘At the same time, we sell a lot of burgers and we have to recognise that cows are a significant contributor to

greenhouse gases – in fact, New Zealand is seventh highest for emissions on a list of 41 of the world’s industrialised countries. Our planet is still hungry for creative, sustainable ways to feed our rapidly growing human family, so what can we as an ethical company do about it? We still need to sell burgers, but we can offer alternatives. Enter this premium plant protein burger from Hungry Planet that has no meat involved in its manufacture at all. It’s taken more than ten years of research and development, but we now have a genuine meat-free patty that tastes like the original – it’s a game changer that makes a superb addition to our legendary burger range. ‘Hungry Planet burgers are a perfect substitute for people who care about the environment, whether they are vegans, vegetarians or meat-eaters,’ says Conor. ‘Importantly, they also taste fantastic, and we know they will be popular both with our fans and our franchisees. Internationally, people are reducing the amount of meat that they consume so this is a major new development for our restaurants both in terms of leading the market and responding to future trends to ensure our own continuing growth – and that of our franchisees.’

trust in change Burger Wisconsin’s franchisees have learned to trust in the leadership of the team at MRH. Rather than imposing all sorts of sudden changes, the company took its time, learning what worked and what needed to change, what customers loved and what could be improved. Only after that did they embark on a carefully-planned programme of upgrades. ‘Our job was to give the stores a face and purpose that reassured our customers of all the previous product consistency and service, whilst allowing the individuality of the owners and their stores to shine through. Our seating areas became more comfortable and attractive, so customers and their families could relax and enjoy our premium food. ‘Along with new products, new promotions and new systems, we’ve managed to deliver our franchisees the tools to increase sales and an increase in profitability, and that’s demonstrated by the fact that many of our franchisees are seeking to expand by opening additional stores. Like us, they care deeply about Burger Wisconsin’s reputation and are as excited as we are about the introduction of our new meatless patties.’

choose innovation While existing franchisees are expanding, Burger Wisconsin is also looking for new people, ‘Who want to do something different with their lives and use our great system to create their own destiny in the area of their choice,’ as Conor says. The investment required is between $300,000 and $400,000 +gst. ‘We’ve achieved results through innovation and are keen to attract innovative people – high energy people who are keen to create a rewarding business and prepared to put in the effort.’ If you share our vision for a fastmoving, profitable, high quality and, above all, responsible business model, give us a call.’

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advertiser info Burger Wisconsin www.burgerwisconsin.co.nz Contact Tyler Kerlin P 0-9-973 4559 M 021 411 144 info@wisconsin.co.nz

opportunity: home & building

Duane Turner: ‘No regrets’

CHOICE DECISION A Buyer’s Choice Home Inspections offers a chance to change careers

aving inside information is always useful when you’re making a major decision – and in Duane Turner’s case it turned around his life. ‘The opportunity to join A Buyer’s Choice Home Inspections fell in my lap, and five years on I’m running a successful, profitable business,’ he says happily. Duane was in the construction industry, but after many years of manual work and a nasty injury he needed to get off the tools. ‘Although my back healed and I went back to work, it was all getting a bit much for me. My wife, Sarah, had just become operations manager for a company called A Buyer’s Choice Home Inspections and persuaded me to look at a franchise. It was a case of being in the right place at the right time – and all the research had been done for me by my wife!’ Originating in Canada, A Buyer’s Choice Home Inspections now operates in 19 countries. ‘It came to New Zealand in 2013 and I was the second franchisee, so I like to think I helped them through all the initial teething problems, adapting to local regulations and common problems and so on,’ says Duane. ‘Obviously I had a pretty good skill set, but the training was still very useful, as building and inspecting are different disciplines. Since then I’ve been heavily involved in training new franchisees, and I like to think I’ve given something back as a result. ‘I had no hesitation in renewing the five-year franchise agreement for my West Auckland territory as the company has been very supportive. Having been self-employed for most of my working life, it has been very nice to have someone behind me, with all the systems and processes set out for you rather than being alone and having to do it all yourself.’

‘Although it’s a very affordable investment, that doesn’t mean low returns. For the right people who are willing to put the effort in, earnings of between $100,000 and $200,000 are perfectly realistic once established. It’s a chance to fulfil your dreams of self-employment, job security and financial gain without the high risk and uncertainty of going it alone.’ Duane Turner certainly has no regrets. ‘When I first started, Sarah and I had two young children so I didn’t drive the business too hard, but I’ve since advertiser info built it up with a lot of leg work – going round the real estate agents and A Buyer’s Choice becoming well-known in the area. Home Inspections Local knowledge is valuable, and what www.abuyerschoice.co.nz with Adwords, our 0800 number and Contact word-of-mouth I get as much work as John Goodrum I want. After five years, I have a great P 0-9-838 8895 business – I’d recommend it, so give M 021 945 140 John a call!’ info@abuyerschoice.co.nz

huge value

Franchises available now, guaranteed initial income. Do you want to earn $100,000 - $300,000 per year? The amount will depend on your own efforts.

John Goodrum, who is the New Zealand master franchisee for A Buyer’s Choice Home Inspections, says that house inspection is a fast-growing market here. ‘A rigorous home inspection is of huge value to both sellers and purchasers. Having a proper inspection can help to facilitate a faster sale of the property for a better price; it provides a purchaser with an unbiased thirdparty opinion of the value of their possible purchase; and it helps to prevent agreements falling through.

Have you been thinking of a career change or owning your own business? Do you dream of working for yourself based from your own home? Are you tired of making money for your boss instead of yourself? We are offering to the right candidates the opportunity to invest in a turnkey franchise business designed to focus on the huge demand for home building Inspections.

‘It will also highlight any potential problems and protect sellers from overinflated estimates of essential repair work, while alleviating much of the stress and concerns about nasty surprises after purchase.’ However, all those benefits only apply when the inspection is properly carried out. ‘Many people mistakenly think that a qualified builder is a qualified home inspector, and there’s still no legal requirement for building inspectors in NZ to be qualified as such,’ John points out. ‘With A Buyer’s Choice Home Inspections, our franchisees are fully trained, skilled and experienced at inspecting all components of a building and identifying any problems. Our aim is peace of mind for all parties, so we issue a NZ Standards certificate after every inspection to NZS4306:2005 (Residential Property Inspection).’

low investment, high potential John says, ‘A Buyer’s Choice Home Inspections franchise is a work-from-home opportunity which offers the chance to change careers, own your own business and become your own boss without re-inventing the wheel. We have 13 franchisees already and territories are available from $32,500-$65,000 +gst.

We provide complete training and qualification along with uniform, equipment, systems, marketing support and insurance. No formal qualifications or experience are required to join. Although certification is not yet mandatory in New Zealand all our inspectors will be trained and fully qualified to the same standard as the certified inspectors operating in USA & Canada. We are setting a new standard of excellence and service in the home inspection / building inspection industry. Become part of an international franchise network of around 200 inspectors. Build your future with a franchise from A Buyer's Choice Home Inspections!

Call or email us now to request more information. John Goodrum - Regional Master Franchisor john.goodrum@abuyerschoice.co.nz 021 945 140

Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Summer 2019

Year 27 Issue 04

opportunity: auto services

Touch Up Guys need more franchisees to handle ever-growing demand. Listen to an old hand tell it like it is

A NAME TO TREASURE T

welve years into his second career, Dave Shane still believes his success is down to the name on his van. ‘I suspect every franchisee reaches a point of questioning what they get for their franchise fees and advertising levies,’ he says. ‘I reached that point before I worked it out: the brand brings in the work! It’s a simple formula but Touch Up Guys’ name has kept me very busy for a long time now.’

Touch Up Guys is a mobile service that repairs bumper scuffs, stone chip scratches and other damage on vehicles of all types. Since launching in New Zealand in 1997, franchisees have found consistent demand for their services from both trade and domestic customers no matter what the economy is doing. ‘The business is rock-solid and highly profitable,’ says Martin Smith, the company’s New Zealand franchisor. ‘The number of cars on the roads just goes on increasing and so do the little scrapes and scratches that create our work.’

the support I needed Dave bought his Touch Up Guys after 27 years ‘in the paint game’. He recalls, ‘I’d been with a major paint supplier for a long time and I didn’t want to spend the rest of my life working for someone else. My wife and I looked at things like a café and a tyre shop, but when we found this I reckoned it was perfect for me. For a first venture into self-employment, a franchise seemed a logical choice and, after investigating, I had a lot of confidence that Touch Up Guys would offer the kind of support I needed. ‘Another part of the appeal for me was being a one-man-band. I’d had years of managing staff and, frankly, I was tired of it. My territory was a large one, from Papatoetoe to Botany, so although I could have put on extra vans as the business grew, I decided not to do that. Instead, in 2016 I split my territory and sold part of it to another franchisee, giving a nice boost to my bank balance and enabling me to cut down travelling time and focus on a more concentrated group of customers. The franchisee who bought it is doing very well – there’s no shortage of work for a Touch Up Guy, believe me.’

Dave Shane: ‘The brand brings in the work’

always something new A complete Touch Up Guys franchise package costs between $88,000 and $120,000 +gst, depending on van leasing options. This includes a three-week intensive training course on the Gold Coast, both in business management and the operational side of the franchise. ‘In this business, we’re always looking to the future and as technology has improved, we’ve made good use of it,’ says Martin. ‘Dave said when he joined, all the other franchisees told him the hardest part of the job was learning to match the colours. As a paint specialist that was no problem for him, but new Touch Up Guys are now equipped with the latest spectrophotometer for colour analysis which makes matching all those difficult shades easier, faster and more accurate.’ And it’s not all about paint matching, with heat reshaping of plastic bumpers and alloy wheel repair having extended the earning capacity of franchisees since Dave first bought his franchise. ‘In reality, I think I’ve learned something new every day for the last 12 years,’ Dave laughs. ‘Cars, coatings and technology change and there is always something that you haven’t experienced before. The great thing is that there is tremendous support from the franchise, both from Martin and the other Touch Up Guys franchisees. On one occasion I had a particularly challenging job for a demanding client. One of our Tasmanian franchisees happened to be on holiday here, heard about my difficulties and spent half a day sorting it out with me. I’ve never forgotten that, it’s what this franchise is all about!’

the work is waiting Martin Smith says that the biggest problem he faces at the moment isn’t gloomy business confidence surveys – it’s lack of franchisees to do all the work that the brand attracts. ‘A mobile service is a big plus for car dealers as vehicles can remain on show while being treated at the yard, while domestic customers love us because we can go to their home or office – a great way of picking up even more work. It all adds up to big potential for a business with excellent profitability. ‘We are looking for men and women who are enthusiastic and motivated to own and run their own business and achieve success through high quality work and excellent customer service. The ideal advertiser info Touch Up Guys franchisee likes working with cars and is a bit Touch Up Guys of a perfectionist. ‘So if you’re not sure about your future, for goodness sake ring or email me today. The work is waiting for the right people.’

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www.touchupguysfranchise.co.nz Contact Martin Smith P 0800 286 824 M 021 721 430 martin.smith@touchupguys.co.nz

Cheers!

Here’s to running your own local franchise beverage company.

There’s never been a better time to own a beverage business! With the New Zealand non-alcoholic drinks industry valued at around 1 billion NZ$ and growing 3-4% year on year, this is a great opportunity to join us and build a profitable, valuable business in your district. Join KIWI Beverage Company and become a successful franchisee, selling and distributing our range of New Zealand owned and made beverage products to the route trade. Behind you all the way

We have all the production equipment, all you need is a small warehouse in your area, some racking, a small electric forklift, a compact car and a delivery van. And of course, the desire to work hard to build your own beverage business. We’ll fully train you to run your business. We’ve got a full range of new and iconic New Zealand brands, and significant experience in the local beverage market, so you’ll be on the fast track to success.

Ahead of the game

There’s a huge worldwide trend toward no-calorie drinks, and KIWI intend to be at the forefront of this trend and stay there! Most of our products are sugar-free, making them the healthiest drinks in New Zealand.

Our ready-to-go range

• Rio Gold fruit juice • Rio Little Frutti fruit drink • Dirty Dog energy drinks • Foxton Fizz soft drinks • Frucci Fabulous Fruits soft drinks • TIKI Guarana energy drinks • BerryGood soft drinks • IKON sports drink • And more to come!

Ready to make your move?

Please contact David to check if your area is available, and to request an information pack. Call David on 0275 093 385 or email david@kiwibeverages.co.nz for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

DRINK TO A NEW FUTURE Kiwi Beverages is a new distribution franchise with a lot of experience behind it

Kiwi Beverages franchisees bring together independent manufacturers and retailers

The franchisees market the product range and find suitable outlets as stockists, then Skope will install the fridges which the franchisees will stock and re-stock every week or two, depending on turnover. They’ll earn a percentage on everything they sell, and there’s potential for them to make a considerable income. All the products are planogrammed to show where they should be placed within the fridge for maximum profitability, and franchisees will soon be supported by regional business development managers to help them grow.’

There’s one potential drawback – a new franchise generally has higher risk attached to it than an established one. Will there be a market for the product or service, and does the franchisor know how to build a brand and a network? If you ask David Thexton, you’ll get an emphatic ‘Yes’ to both questions.

Kiwi Beverages franchisees won’t service supermarkets owing to the high volumes and low margins involved, so only need a 200 sqm warehouse with racking and forklift, and an electric car and 5-tonne van, all of which can be leased. The products are delivered direct to each warehouse and don’t need refrigeration while in storage. ‘You don’t have to buy the retail fridges either, so the investment is just $72,000, which includes bespoke systems for managing the business and the route trade, marketing materials (including a 16-page brochure), uniforms and so on,’ says David.

uying into a brand new franchise can have some big advantages: you have your choice of territories; the investment is lower than it will be later when the brand has developed value; you’ll have more influence in the way the system develops; and the franchisor will be putting all his energy into supporting new franchisees like you to build the business quickly.

David is the founder of Kiwi Beverages, a new distribution franchise being launched to sell and deliver New Zealand-made non-alcoholic beverages to the retail and hospitality trade. He’s confident because he knows the market – he founded the Rio Beverages business, which had almost $100 million in sales before he sold it to Coca-Cola in 2002 – and he’s confident because he knows franchising. He turned the consulting business he founded after Rio into an international franchise with over 150 franchisees, and now he’s developing another beverage franchise to take local New Zealand brands to the national market.

be part of the solution David explains: ‘Last year, as part of my consulting role, I visited over 40 local beverage manufacturers starting at the bottom of the South Island and working my way up. I discovered that the biggest problem they face is a lack of sales and distribution, which is pretty much tied up by a few multi-nationals. I also realised I had the ability to change that, so I started developing a solution. Kiwi Beverages now has a portfolio of David 12 exclusive brands and we plan Thexton to put 10,000 signwritten fridges into shops, convenience stores and hospitality outlets around the country in the next 5 years to offer a range of locally-produced fruit juices, energy drinks, sports drinks and waters – everything non-alcoholic, basically. ‘To do this, we’ll have 25 franchisees, each with an exclusive territory containing hundreds of potential customers.

energy and passion David says the Kiwi Beverages franchise will suit anyone who is motivated to own their own business and has the healthy outlook and energy to build a profitable route-based business. ‘Age and gender don’t matter, nor does experience,’ says David. ‘I can train you in the business, teach the sales skills – after all, I’ve trained 150 franchisees in the past and the Rio Beverages sales people – but what I can’t teach is the passion for owning and building your own business and the determination that goes with it, so those are the attributes you need.

big opportunity David says that the potential for Kiwi Beverages franchisees is enormous. ‘The New Zealand non-alcoholic beverage market is worth around $1.2 billion wholesale – not including soda syrups, concentrates and mixers. It’s currently dominated by two multi-nationals who effectively work to keep New Zealand companies out of the market. But there’s still a $100 million market to aim for, plus we’re looking for a big share of the $30 million annual growth through providing different, local brands promoted by energetic, local franchisees. ‘In a recent national survey of independent retailers, 60 percent said they would support New Zealand-made products. So if you want to be part of the next big thing, if you have a passion for building a business of your own and a passion for helping other New Zealand businesses get a fair crack, you’re the sort of person we are looking for at Kiwi Beverages. Call me and let’s talk about the options – wherever you are.’

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advertiser info Kiwi Beverages www.kiwibeverages.co.nz Contact David Thexton M 0275 093 385 david@kiwibeverages.co.nz

Itâ&#x20AC;&#x2122;s our business to help progress yours We have experience working with both franchisees and franchisors and know what makes a successful franchise tick. Contact one of our dedicated specialists to help your franchise stay one step ahead. Rohann Dobbin

021 942 178

Craig McKenzie

021 805 425

Shaun Neville

027 622 3336

James Phillips

027 449 2170

Email franchising@asb.co.nz or visit asb.co.nz/franchising for more information.

asb.co.nz/franchising

ASB Bank Limited 56180 19138 0818

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ENDLESS POTENTIAL Scratchpad Technology Learning Centres help prepare kids for the future

mira Moharam leads a team of software developers by day and comes home to her kids Layla (11) and Zak (7) at night. When her brother mentioned that a business colleague of his was opening a learning centre in Auckland’s St Lukes to teach kids how to create with technology, she immediately saw the value and potential, and Layla and Zak were soon among Scratchpad Technology Learning Centre’s first students. ‘I’d never heard of anyone teaching coding to kids in New Zealand before,’ she explains. ‘It’s always been something that comes at a much later age, through a degree or additional course. But in today’s world, it really makes sense to teach their generation to be creators and controllers of technology at a young age to prepare them for the future and avoid becoming solely consumers. At Scratchpad, creating with technology is fun and logical, which is perfect for kids.’

Amira Moharam with Layla and Zak: ‘Developing skills to prepare them for the future’

Scratchpad’s founder, Vijesh Nangia, explains, ‘We teach kids coding, collaboration and communication through after-school classes, weekend sessions and a complete range of holiday programmes. With a clear business model and solid systems in place, the business is thriving: our first franchise in Botany had a massive first year while the second, in Albany, is already doing very well. Scratchpad is now looking for franchisees throughout the country.’

‘Scratchpad’s mission has evolved to provide the best quality education to all students, guiding them to develop technical and life skills that prepare them for the future and last a lifetime; and to help students and communities to love, use and create opportunities with technology.

all sorts of benefits

exciting opportunities

Layla and Zak have been going to Scratchpad every week for three years and the development in their skills both inside and outside the classroom has left Amira impressed. ‘Coding teaches them to be logical, precise, and resilient – when they try something one way and it doesn’t work, they have to use problem-solving skills to find another way. Even their maths has improved. The centre has amazing staff who are patient and kind in dealing with kids of all different ages, finding techniques to engage with each child in their own way. When they hit a problem, the kids have to be able to articulate what they’re struggling with, so it’s improved their communication skills too.’ Layla’s activity of choice is creating Minecraft mods, while Zak prefers robotics. The Scratchpad method of learning allows them to find where their interests lie and encourages them to follow their own individual pathways. All students start at the same basic level, learning the building blocks of coding before venturing on to further learning on ways to apply them. There are opportunities to experiment and try the different pathways on offer, which leads to a great sense of accomplishment when they complete the tasks. As Amira says, ‘This is one way of helping our kids become literate for future generations.’

ever-growing demand

Hazel Owen

Education consultant Hazel Owen agrees: ‘The world is facing many challenges, so anything that supports the creative growth and development of our young people is going to have an ever-growing demand.’ Hazel has been involved with Scratchpad since its conception, working closely with Vijesh to create a learning environment where young learners can unleash their creativity and curiosity, and having served as the chairperson of Scratchpad’s advisory committee.

‘We encourage learners to follow their passions while fostering empathy, leadership and respect. They are seen as individuals and are defined by ability, rather than age.’

Scratchpad franchisees operate from dedicated premises, often near shopping centres and schools for maximum convenience. Students can also participate virtually, increasing the reach of each centre. ‘This is a business that will change as technology changes, and with a franchisor that is always looking ahead to create new opportunities for students to work with the most up-to-date technology, there is great potential for growth,’ says Hazel. ‘There are also exciting opportunities to beam in role models from around the world to work with Scratchpad learners – the possibilities are endless!’ The Scratchpad business model has been developed with the aid of the multi-award winning specialists at Franchize Consultants. ‘We have interest in our courses from all over the country so we are keen to get franchisees in place in all the main centres right away,’ says Vijesh. ‘We want future-focused people with a passion for technology who love working with kids and helping them unleash their potential. In addition to leading classes, franchisees will employ part-time staff and must be comfortable managing the various relationships with children, parents, supervisors and schools in their local community. ‘The total investment required, including all equipment, fit-out, training, software and course schedules, is from $120,000 depending on location. Business experience is obviously helpful, but drive and commitment are the most important things. We will be with our franchisees every step of the way as they build their businesses. Once advertiser info established, franchisees can earn a professional level of income and Scratchpad a good return on their investment. www.scratchpad.co.nz ‘To find out more about opportunities to open a Scratchpad Technology Learning Centre in your town, contact me now.’

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Contact Vijesh Nangia P 0-9-216 9400 M 021 431 930 vijesh@scratchpad.co.nz

Imagine up to

$45,000.00 Per Annum profit for One day per week.

With potential to expand up to

$90,000.00 - $135,000.00 P.A.

for 2-3 days per week (after qualifying period).

ines s u B l u f s ces , New Suc 9

New YearLaunching Autumn 201

*Please note: Figures shown on this page are averages from recent data, actual results will vary depending on business environments.

Rewarding lifestyle business The Seasons Art Class run part-time, adult art classes throughout the United Kingdom, Europe, Canada and USA are now expanding into Australasia through specially selected area licenses. • Currently operating over 125 branches throughout the UK and Europe. • Concept evolved from an artists gallery in in the picturesque village of Arundel. • Now teach thousands of adult students every year (currently over 4800 every week). • Huge demand, our classes are always booked up to 6 months in advance. • Systemised business and marketing system. • Curriculum specifically designed for beginners and is updated every season as we consistently have returning students (average is 50%) who wish to advance their skills.

Can easily be operated alongside other business, work or family commitments.

“Operating this business is fun, easy and not like work at all.” Expanding through Europe, North America and now, Australasia

No experience in art necessary - qualified tutors run the classes. Applicants must be well organised with good communication skills and friendly disposition. Our streamlined marketing program means you hit the ground running. Rapid return on investment up to 100% of your investment back in the first 12 months. Only one day per week at the venue, other days you can work from home (hours to suit you and your family). No experience necessary as professional qualified Tutors teach the class. You operate the business in a managerial capacity. We give you hands-on assistance and training every step of the way pre-launch and exceptional on-going support once you are up and running including attendance of your first class.

Boost Your Income and Secure Your Future The courses are for absolute beginners to improvers and are operated on a part-time basis for the students, 3 hour sessions, morning or afternoon on the same day for 14 weeks. The Seasons Art Classes are now looking for licensees in towns and cities throughout New Zealand, to own and operate their own Seasons Art Class with our total support. We have evolved a very successful business model, and we will make that available to selected area licensees, to follow our proven, comprehensive guidelines and systems. We provide everything and get you off to a successful start within 2-3 months of license allocation. You will soon be generating a substantial income from your exciting new business.

for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Available locations are strictly limited.

Over 125 branches throughout UK and Europe. Teaching over 4800 Students every week.

The Seasons Art Class is coming to New Zealand

Your Next Step For Success!

Very fast return on initial low investment Lucrative, enjoyable, rewarding, prestige business ü Low overheads template means high profits. ü Minimal hours – maximum return. ü Cash flow positive from Day 1. ü Huge demand for art classes in our market. ü Virtual monopoly business. ü Figures based on minimal customer base. ü Only 40 customers every 3 months will generate this profit. ü Fabulous students who love our courses. ü Opportunity to reinvest in 2nd and 3rd licenses after qualifying period and double or treble your income.

Don’t wait, opportunities are limited. Find out more about this rewarding enjoyable, lucrative and fun lifestyle business! Investment only of $49,995 +GST Local meetings are currently being organised - call 0800 006 200 for more information.

This is a complete business in a box. All of our curriculums are updated seasonally by our team of European Master Tutors.

You will be working with one of the biggest and fastest growing markets in the world. The picturesque village of Arundel where it all began.

Our Low Overheads Business Template Means High Profit for you...

Our streamlined systems and marketing programs ensure that you hit the ground running.

Up to 100% of your investment back in the first few courses.

Year 1 : Up to $45,000 nett profit for one day per week.

Year 2 : Up to $90,000 $135,000 nett profit for

The perfect part-time business, that you can grow to suit your lifestyle.

2-3 days per week (optional investment in 2nd and 3rd area).

ent of on

investm eturn on

T S G + 5 9 9 , $49

Fast r

r uest you q e r o T . ay nd Don’t Deol rmation pack all: a f FREE in details, just c Further

0 0 2 6 0 0 0 080 e strictly limiteodo, n.

for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

ld s s ar Locationeetings being he m Local

franchise association news

spreading awareness AROUND THE COUNTRY FANZ is running local and national events to help franchisors and franchisees grow

s the Westpac New Zealand Franchise Awards proved, franchising is popular right around New Zealand and many of the best franchisees and franchisors are based outside Auckland. That’s why the Franchise Association is encouraging the development of local events around the country to help business owners and business buyers learn more.

Two recent events in New Plymouth and Tauranga showed the value of this approach. The New Plymouth event, organised by BDO Taranaki and legal specialists Govett Quilliam, focused on contractual and legal considerations in franchise agreements; employer responsibilities; maximising tax deductions; and using KPIs to drive change and improve results. The seminar went really well and attendees all said they had useful information to take away. Of the attendees, there were a couple that are already franchisees, and some that are actively looking into purchasing a franchise business locally. Of course, Taranaki is now home to the Westpac Supreme Franchisees of the Year.

showed off their Hall of Quotes inspired by one of the speakers at the FANZ Conference earlier this year. Plans are already underway for more events in Auckland, Christchurch, Hamilton, New Plymouth, Tauranga and Wellington in 2019, and details will be published on the FANZ website once confirmed. ‘Our partners in the regions are working hard to run local events and we welcome both members and non-members, would-be franchisors and franchise buyers, established franchisees and master franchisees,’ says FANZ CEO Robyn Pickerill. ‘There’s much information to share and so many useful contacts to make. We also welcome enquiries from people who are interested in organising events in other areas.’

check your agreements FANZ is reminding its members to check their franchise agreements with their lawyers to ensure that they contain nothing which would fall foul of the

In Tauranga, another award-winning franchise hosted a well-attended event on ‘How excellent systems support business success.’ The Exceed Franchising team talked about the importance for potential franchise buyers of understanding what a system really provides, suggested some ways to find out, and gave examples of how they go about supporting franchisees. They also talked about the value of being a part of the Franchise Association and

Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Some of the attendees at the Tauranga function: Matt Dovey (AJC Distribution), Cliff Tolley (Quinovic), Lisa Ford (Business Mentoring), Robyn Pickerill (FANZ), Margaux Tolley (Quinovic) and Karen Wagstaff (Money Metrics)

Summer 2019

Year 27 Issue 04

Commerce (Criminalisation of Cartels) Amendment Bill. ‘It’s good practice to review your agreement on a regular basis anyway, but this Bill makes it particularly important because of the criminalisation aspect,’ says Callum Floyd, Chairman of FANZ. Earlier this year, FANZ and other interested groups filed submissions against the proposed criminalisation of cartels and in particular, against the criminalisation of cartels for franchise businesses and small to medium enterprises. FANZ argued that such businesses are unable to afford the compliance cost of the clearance regime and most franchise business owners would be unaware of the reach of the bill when enacted. However, the Committee Report suggests no such changes will be made, instead recommending that franchises should be included as a target group for education and advocacy activities following the passage of the bill (see page 6). ‘FANZ will welcome the opportunity to work with Commerce Commission and government to ensure that the franchise community is well represented and well informed regarding this change to the law,’ says Callum.

promoting training As part of the recent upgrade to its website, FANZ has created a new page dedicated to training opportunities for franchisors and franchisees. This page will host information relevant to franchising/business improvement courses offered by affiliate members, including links through to full information and registration details. There are currently seven courses on offer: • How to get Positive Media Attention • Recruiting Right • Financial Literacy for Non-Financial Managers • Field Support Visit Training • Improving Franchisee Performance • Managing a Franchise System • Franchisee Business Planning for Field Managers

new members Association membership is open to those franchisors and service providers who agree to abide by the FANZ Code of Ethics and Code of Practice. The latest members to join are: Franchises Just Kids Laser Clinics Scratchpad (see p49)

A franchise displaying our member logo signifies:

Associates ClockworX Davenports Harbour Lawyers Contact Robyn (details below) for more information on the benefits of membership.

looking ahead In the past couple of years, the National Franchise Conferences have become more popular than ever, with booked-out events in Hamilton and Taupo. For 2019, the venue will be Rotorua, and FANZ is encouraging everyone – members and non-members – to put the date in their diary now. ‘The 2019 conference will be held on 20-21 June and we will be looking to build on previous years with an even better line-up of local and international speakers as well as vital briefings and helpful workshops,’ says Robyn. ‘Franchisors, bring your teams; new entrants to franchising, come and learn from the best. Look out for our early-bird specials in March.’

Credibility Adherence to Code of Practice & Code of Ethics 7 day cooling off period Commitment to best practice franchising Simple dispute resolution process

Event Calendar 20 February 21 February 20 March 10 April 15 May 30 May 20-21 June

Auckland Tauranga Auckland Auckland Auckland Tauranga Rotorua

FANZ After-4 FANZ After-5 FANZ Breakfast FANZ After-4 FANZ Breakfast FANZ After-5 National Conference

New Plymouth, Christchurch and Wellington dates to be confirmed For more details of these and other events, visit the Franchise Association website at www.franchiseassociation.org.nz, email contact@franchise.org.nz or phone 0-9-274 2901 franchise.co.nz – PUTTING PEOPLE IN BUSINESS for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Xpresso Delights 2, 3 or 4 day a week business offers genuine semi-passive income. How? Let our premium fully automatic coffee machines do the work for you, they make the coffees while you earn the income. Plus you get to choose the days and hours you would like to work.

At Xpresso Delight, we are in the corporate workplace coffee market. We offer a business opportunity like no other, operating within a market that loves and accepts our unique product and service. Plus you benefit from over 12 years experience with our proven systems, training and support.

Xpresso Delight provides a cafe quality experience right inside the workplace. Our client Locations enjoy all their favourite coffees and even hot chocolate all at the press of a button. Plus they enjoy our 5 Star Concierge Coffee Service that only Xpresso Delight can deliver.

for a FREE PRINT COPY go to www.franchise.co.nz/free_issue FCA Magazine NZ.indd 1

7/02/16 5:50 PM

opportunity: retail

Carpet Court’s franchise partners find huge growth from proven business model

n business, tripling turnover is the kind of dream that everyone has, but rarely achieves. Not so Graeme Quilty from Rotorua, who turned ‘a business that covered wages’ into a thriving concern by becoming a Carpet Court franchise partner, as the company calls its franchisees. He admits that it wasn’t planned: ‘Carpet Court wanted a store in the area and came knocking. At the time we didn’t really understand the worth of being part of a major franchise, nor did they over-emphasise the value. It took a lot of debating on our part before we joined, but it quickly paid off and this year we are actually looking forward to a genuine holiday!’

in on the

Alan Bucknell: ‘ Like switching on a light’

GROUND FLOOR

Graeme’s original business opened in Rotorua in 1999 and, as he says, ‘We did ok. The business ran well for 15 years with good local contacts bringing in work and us purchasing materials on our own, with no national discounted rates. It was a well-run business but we were on our own, no buying power and margins were tight. The key to our massive growth since joining Carpet Court has been the huge buying power the franchise has, the exclusive deals they negotiate and the major contracts with big organisations such as insurance companies. We went from a provincial store to a big money-making concern almost overnight … and we certainly haven’t regretted it,’ he chuckles. ‘There are so many benefits it’s hard to list them all. For example, as an independent we could never get exclusive items made for us but with Carpet Court, major suppliers are happy to produce exclusive items for the franchise. Things like this meant that, in addition to tripling our turnover, our profit margin went up considerably as well. We’re flying!’

bigger and better The Carpet Court Group is the country’s largest flooring retailer, with almost 60 stores giving it big advantages of scale in everything from buying power to marketing, systems management and software. ‘We serve a huge market as we are the leaders both in the retail residential and commercial flooring markets,’ says Colin Jones, Head of Retail. ‘We have on-going business through our national relationships with insurance companies, group builders, retirement village operators and many other large commercial organisations. That all adds up to around three million square metres of quality floor coverings a year.

Graeme Quilty

‘With additional stores we expect to push that figure much higher, so we are now seeking suitable people to open more new stores in key locations around the country. You don’t need flooring experience, but a business, sales or management background are important.’

adding huge value

Alan Bucknell is another to have experienced the power of Carpet Court, having started as a carpet layer at the age of 16. ‘We opened an independent floor and carpet business in Whangarei in about 2002 and joined Carpet Court six years later after realising that big advertising and buying power were things we simply didn’t have – or even know much about! Like Graeme in Rotorua, we stayed in the same premises but changed the branding and it was just like switching on a light. Everything simply grew from there – saying we became very successful would be an understatement. ‘Obviously we know our market and area pretty well, but Carpet Court gives us a real competitive advantage,’ he says. ‘Although we are a shop, I think we have very different dynamics to a “normal” retail operation. You must be sales-driven, so employing the right people in the right places is vital, and you must be a people person yourself as you’ll be dealing with everyone from installers to home-owners to business customers. If you work hard, this business can be very exciting and rewarding. ‘There’s so much the Carpet Court team does for us – they have a group of specialists in all sorts of areas, including digital marketing and television advertising. We’d never have those kinds of resources as a small independent store. We’ve always had excellent and very professional support when needed, and anyone joining the group would benefit from all that knowledge and experience from day one. ‘At the end of the day, joining Carpet Court has added huge value to the business and made it much more sellable when the time comes.

big rewards, attractive lifestyle ‘Carpet Court is now looking to appoint new franchisees for strategic locations around the country,’ says Colin Jones. ‘We provide design and assist in fit-out management, as well as training and initial and ongoing support. An investment of around $250,000 will be required for a brand new store, with the exact amount depending on location and fit-out, and conversions are welcome too.’ Colin concludes, ‘The Carpet Court franchise is a proven and very effective business model that offers big long-term rewards with a very attractive lifestyle for the right people. If you’re interested in finding out more, contact me.’

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advertiser info

Carpet Court www.carpetcourt.nz/ franchise-opportunities Contact Colin Jones franchise@carpetcourt.nz

JOIN THE FLEET Young Corporate Cabs franchisee is loving the life

e’ve all experienced landing at the airport after a long flight and having to fight through the crowds to continue the journey. Well, not all – Corporate Cabs has been treating people to comfortable and easy pick-ups for 27 years. Of course, first-time clients may not expect to be picked up by a former ambulance officer, but after being driven by Nellie Knarston they’ve discovered the sort of safe, luxurious service that Corporate Cabs is known for – perhaps with a few laughs on the side. ‘In the ambulances, it was always my goal to make people relax,’ Nellie says. ‘I still have the same philosophy, and I have a number of clients who ask for me specially now – it’s become a running joke that if they call Corporate Cabs and ask for 111, they’ll get me!’ And Nellie enjoys having the flexibility to continue doing a few volunteer shifts in the health service. ‘Being my own boss is amazing,’ she says. ‘It’s not like a normal job: I work when I want to; I have a great franchisor to back me every step of the way; and I’m always connecting with new people.’

highly recommended

Nellie bought her franchise in January and already has a suggestion to enhance one of the franchise’s key points of difference – safety. ‘We have a great reputation: franchisees are subject to proper background checks and training to ensure every driver provides a truly professional service, so I’m working with the franchise to trial a portable defibrillator in my vehicle. It’s quite a common thing in Singapore and can make a huge difference to survival rates in emergencies.’ Still in her twenties, Nellie is Corporate Cabs’ youngest franchisee

Australia’s premier Test and Tag franchise Appliance Tagging Services now has opportunities for passionate franchisees in New Zealand

Nellie Knarston and sees the potential for people of all ages and backgrounds. ‘In this business, you get out what you put in, so it’s a great full-time gig for someone like me who is happy to work all hours of the night, but it’s equally good for people wanting a change after a desk-bound career. I highly recommend it for anyone who wants to choose their hours and have time to do their own thing.’

low-cost start-up

There are now 350 Corporate Cabs franchised owner drivers covering New Zealand’s main cities and the Queenstown region, and opportunities for many more. ‘Our owners can earn a much higher level of income than the industry average, with many turning over $100,000-plus and employing drivers during their own downtime,’ explains Colin Samson, the company’s CEO. ‘You can join from as little as $20,000, which includes a leased vehicle, full training, uniform, equipment and signage. We also advertiser info guarantee payment, which reduces admin and improves cashflow. ‘There has never been a better time to get involved, so if you love to drive and meet new people, and want to take control of your earnings, contact us and join the fleet.’

Corporate Cabs www.jointhefleet.co.nz Contact Dave Thornley P 0-9-632 0616 dave@corporatecabs.co.nz

Buying, selling or setting up a franchise? Talk to Alistair at CHD-Law

Low entry costs and large territories Access to an established ATS client base Sales and Marketing support Reports, invoices & debt collection done for you as part of Administration support  Genuine repeat business  No electrical experience required  Not weather dependent

Alistair's legal advice is centred around franchising and his knowledge and experience are wide-ranging. He has presented at the Franchise Association of New Zealand's conference and is an author of the franchising materials for a market leader in a nationwide legal resource for lawyers.

   

Contact Steve Wren +61 401 655 655 or by email to steve@ats.com.au www.appliancetaggingservices.com.au 56

09 308 8071 alistair@chdlaw.co.nz www.chdlaw.co.nz Friendly - you can be sure of a warm welcome when you arrive at the offices of Churton, Hart & Divers

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Summer 2019

Year 27 Issue 04

franchise management: relationships

diverse

CULTURE In a multi-cultural business, having a shared vision is critical to promote success and avoid employment risks, says one of New Zealand’s top franchisors

here’s no doubt that New Zealand has changed over the past 40 years. The population has grown substantially, a higher percentage of people live in the big cities, and we have become less bi-cultural and increasingly multi-cultural. One company that has lived through all this and embraced the changes is Paramount Services, this year’s Westpac Supreme Franchise System of the Year. Paramount’s staff and franchisees include immigrants from all over the world, so we asked Paul Brown, the company’s managing director, to tell us more about how the company has created a winning culture. When we ring Paul at the appointed time, he’s not there. He calls back a few minutes later: ‘One of our franchisees brought in a massive cheesecake for the team to celebrate our Awards win, so we had to stop and enjoy that together,’ he explains. It’s that word ‘together’ that marks out everything Paramount does. ‘Our focus is on culture, people and business – in that order,’ Paul says. ‘If you get the right culture, people want to come to work, they feel valued, they participate and they go home happy knowing they have added value. If you select the right people and put them in the right place, they can use their strengths without the stress of being a square peg in a round hole, and they will stay with you. Then you can all work together on getting the business part right. Sometimes you need to make changes, but if people are engaged and involved in creating the change, you have the basis for a very successful business.’

learning the New Zealand way Paramount has all sorts of people in its franchise support team including Indian, Malaysian, Chinese, Pacific Islanders, Filipino, Māori, Fijian and Pakeha. ‘They’re our team regardless of colour or creed,’ he says. ‘The only time we celebrate the difference is when we have shared lunches with national dishes or dress-up days.’ This diversity extends to the franchise, too. In recent years, new immigrants have made up a large proportion of new business operators in New Zealand. This has led to compliance issues in some small businesses as immigrants have struggled to cope with the complexities of the Holidays Act, for example, or have failed to comply with employment legislation designed to protect vulnerable workers. It’s a topic of massive concern to franchisors, who know only too well that their brand’s image – and the value of its franchisees’ investments – depends on everyone obeying the letter of the law. Paramount is well aware of the issue, as Paul says. ‘I tell our franchisees that it’s not a question of if you get audited by the Labour Inspectorate, it’s a question of when. Our franchisees employ a lot of staff and, to the

best of my knowledge, we’ve never had a problem with underpayment in Paramount. We have lots of checks in place and run our own audits, but what we’ve found is that most of our franchisees are actually paying over minimum wage, many by more than 50c an hour or so. We’re quite proud of that in such a fiercely competitive price-driven industry as commercial cleaning. We compete on quality and efficiency, not low wages.’ Again, Paul says, it comes down to culture – a process that begins with franchisee recruitment. ‘When I ask someone at the first interview why they want to buy a franchise, they often say, “Because I want to make money.” But that’s not the answer I’m looking for – I want to know why they want to make money: “I want to make money so I can buy a house, or so I can send my children to university.” As soon as they attach a specific purpose, they start to think of the franchise as a business and their own role as a business owner, not a cleaner. ‘As a business owner they have to be diligent and use the systems and processes that we provide, and learn from the audits so they can grow. Most importantly of all, they have to be aware that the Paramount brand is their brand so they must run the business ethically to protect it and help ensure others are doing the same. And, of course, as they grow and achieve their ambitions, they tell others who can share the same culture. That’s why 50-60 percent of our new franchisees come from referrals.’

supporting generational change ‘I love franchising,’ says Paul. ‘I love the fact that people come in humble, sometimes having made huge sacrifices to be here, and can be helped into self-employment, and their little children grow up not saying, ‘My mum’s a cleaner’ but, ‘My parents own a business’ and they see how hard work can pay off. It’s a generational change. ‘Look, recently there was a case where a dairy owner – nothing to do with any franchise – was found guilty of underpaying a staff member by more than $100,000 over four years. That staff member is now working for one of our franchisees, and he will have about the author every opportunity to change his future – maybe own a business of his own Simon Lord is Editor of Franchise one day. That’s what franchising can New Zealand and has worked in franchising for over 35 years. do for people.’

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opportunity: home & building

work smarter

NOT HARDER Milestone Homes’ clever model means booming demand for franchisees

ven after eleven years with Milestone Homes, the rewards are really flowing,’ says Adam Hills, general manager of the Milestone franchise in Nelson. ‘We’ve built nearly 300 magnificent Milestone Homes since I started, and I still get a real buzz out of handing over the keys to the new owners. We always attend every ceremony and it is quite humbling knowing you’ve been part of that family’s creative process in building a real home.’ Adam is proof that you don’t have to have a building background to succeed with Milestone Homes – you just need good business and personal skills. Having done a degree in business management overseas, when he returned from the UK Adam took up a position with the Milestone franchise in Nelson before later becoming a shareholder. ‘I’m not a builder, but I do have a passion for creating something permanent and worthwhile,’ Adam explains. ‘Equally I don’t consider myself a salesman. We set out to build quality, smart, affordable houses to enable people to create great homes for their future. If you are dedicated to the brand and the values that we believe in, the rewards will follow. Our model has stood the test of time, and in this area alone we are building around 50 homes a year – a comfortable level,’ he smiles.

top support, top systems National award-winning Milestone Homes was founded over 15 years ago and has common support systems from a centralised business hub along with Jennian Homes. This long-standing relationship ensures the company has the structure, systems, processes and experience to deliver a proven and smart franchisee package nationwide. Milestone offers a base of 30 stylish and functional pre-priced designs. However, that’s just the starting point: the company has developed a threedimensional simulator which gives customers the ability to fly-through their proposed home and see the impact of changing features. Anything from the colours to the cladding or tiles can be changed in real time to help clients make the right choices for them before work starts. ‘This reduces changes during construction and ensures an efficient build from start to finish,’ says Adam. ‘In addition, Milestone has put every part of the building process under the microscope to ensure that each stage is completed in the most cost-effective way using quality New Zealand products. It saves money all round and, most importantly, results in happy customers and a great reputation.’

happy customers ‘Happy customers’ is sweet music to the ears of Anna Smith. Based in Canterbury, Anna supports her husband Nigel as the promotors of the Milestone franchise. ‘I have a banking background, and after we purchased a building company Nigel asked me to work with him to build the brand.’ Although it was a steep learning curve at first, the combination of Anna’s financial focus and Nigel’s 30 years as an architectural designer created a successful and sustainable business model which led them to take on a greater role, with Nigel becoming the franchisor representative throughout the country.

Celebrating the handover of another new Milestone Homes house though are the repeat sales – over the years, we’ve had several clients who’ve moved and decided to use Milestone to build their next home because we did an excellent job first time round.’

lifestyle and rewards Milestone Homes’ smart, innovative, no-nonsense approach has resulted in strong sales for their franchisees and big demand for their services. ‘This means there are great opportunities around the country for new franchisees to come on board,’ says Anna. ‘If you are looking for a better lifestyle where you are well-rewarded for your efforts, we’d like to hear from you. The main attributes you’ll need are people skills and business experience. The investment is around $150,000 for advertiser info an exclusive area, with a number of regions still available. ‘As a family, we are proud of what we do. We embrace good people who are smart, systems-driven and ambitious, and we work hard to support our franchisees to succeed. Let us help you to achieve the same.’

Milestone Homes www.milestonehomes.co.nz Contact Nigel Smith P 027 220 1377 nigel.smith@ milestonehomes.co.nz

The Smart Choice. Become a smart business owner with Milestone Homes. This is a unique opportunity to enter the exciting and dynamic business of new home building in a market segment that is poised for significant growth in the years ahead. milestonehomes.co.nz

‘We’ve been invited to some fantastic house warming parties and it is a real joy to see the end results of our labour,’ says Anna. ‘Perhaps the greatest compliment

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Summer 2019

Year 27 Issue 04

opportunity: business & commercial

perfect pint’s

FANTASTIC FUTURE Portermark franchisees: ‘In the box seats’

New Zealand’s first Portermark franchisee is ready to roll

arely 10 minutes into the meeting, Garry Robson could hardly believe what he was hearing. Jeff Rankin, founder of the Portermark beer line cleaning system, told him, ‘Garry, I think you’re the guy we want to be our first franchisee in New Zealand.’ The good news got even better when Jeff suggested Garry consider a prime Auckland territory. Garry’s journey began when the West Auckland panelbeater decided that, having spent 35 years manhandling grinders and beating vehicles back into shape, at nearly 50 it was time to go easy on his body. He definitely wasn’t ready to retire, though – his plan was to seek non-physical, self-employed income generation that would also allow free time for renovating and on-selling houses. ‘Things started to really happen for us after my wife Janine picked up a copy of Franchise New Zealand magazine,’ explains Garry. ‘She came across an article about Robyne Bransdon, a former New South Wales postie and cleaner who had invested in a business called Portermark. When Janine returned home, she couldn’t wait to tell me about her discovery. My father was a homebrewer and I’m partial to a beer, so how could I not be interested? I couldn’t see any reason for it not to be as big a success in New Zealand as it is in Australia, so I phoned Jeff. ‘One of the first questions I asked was why there were no Portermark franchisees in New Zealand. Jeff’s answer was that he’d had plenty of interest in the master franchise and territory franchise opportunities, but no one so far had totally committed. Given the financial and time investment he had put into developing the Portermark system, his caution was understandable, but we seemed to click and it wasn’t long before I was winging my way to the Queensland Coast to meet him.’

faster, cheaper, better Portermark is an innovative service that specialises in doing one thing exceptionally well. ‘Having clean lines is important not only to ensure the beer tastes right, but for hygiene reasons. Lines are easily infected with bacteria and candida from yeast; there are protein compounds which lead to oxidation, and you get mineral deposits and scaling, too,’ says Garry. ‘Generally, bar staff regard beer line cleaning as a chore and have no real motivation in doing a thorough job. This is made worse by a lack of proper training and the injury risk of traditional methods using pressurised canisters which can explode, exposing their employer to Health & Safety penalties. Garry Robson: ‘It’s about having the right tools and systems to do a great job every time’

‘With the Portermark system, franchisees have the equipment and training to carry out an unpopular task to achieve a food safety guaranteed clean. Beer lines need only be cleaned every three weeks, rather than once a week, which offers a worthwhile reduction in beer wastage and a real saving on staff or outside contractor costs. That makes for a pretty strong business case – and when food safety and hygiene regulations are extended to beer lines in New Zealand, as will inevitably happen, Portermark franchisees will be in the box seats.’

local support With massive potential from locally-owned businesses as well as international hospitality chains who are keen to see Portermark’s service come to New Zealand, Jeff Rankin has put a temporary hold on the search for a local master franchisee. Instead, he’s working with his current Australian team to recruit and support territory franchisees in New Zealand like Garry to take the Portermark service nationwide. The investment required is under $78,500 +gst, which includes an exclusive territory, full training, uniforms, tools and equipment. Garry is delighted to have become the first franchisee in New Zealand and has snapped up one of the territories in Auckland’s CBD, where he is getting under way shortly. ‘Portermark’s proven business model shows that, with just 15 clients, franchisees can earn a considerable income working just 15 hours a week. With the America’s Cup defence coming up in 2021, all those bars and restaurants at the Viaduct are going to be doing a lot of business, so I can see the opportunity for employing beer techs to help grow my business.’

real insight While Garry’s story of the meeting makes it sound like a snap decision, it was anything but. He was very careful not to rush into first-time business ownership, instead spending time on the road with a number of Portermark’s Australian franchisees and speaking to many of the others. ‘That gave me a real insight into the benefits of the Portermark system: selling the service, what you do, the time it takes and the very positive response of customers across everything from cost savings to better product quality and the increased draught beer sales that result,’ reports Garry. ‘I was also really impressed by how compact and lightweight the Portermark technology is – it’s not physical work, it’s about having the right tools and systems to do a great job every time. ‘So if you enjoy beer, talking with people and aren’t afraid to get out there and drum up business, Portermark could be the business for you. Give Jeff a call, have a chat and see how you get on. Personally, I can’t wait!’

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advertiser info Portermark www.portermark.com Contact Jeff Rankin P 0061 4 4989 0300 jeff@portermark.com

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opportunity: food & beverage

PEOPLE, PIZZA & PROFIT

Ajay Kumar and Sharandeep Singh Sokhal

Leave the city behind to build a better business with Domino’s

f you’re looking for a fresh new business opportunity, you might think that the big cities are the obvious place to start – but that’s not necessarily true. As our cover story shows, in many franchises some of the most successful outlets are in the regions. And the regions of New Zealand are where Domino’s has new opportunities waiting for the right people. ‘While some people need to stay in Auckland for family reasons, there are plenty of advantages in leaving the traffic behind and moving to the regions,’ says Cameron Toomey, GM of Domino’s New Zealand. ‘Regional centres offer affordable housing, lower rent, local people wanting work, loyal staff who stay longer and, often, higher profitability for franchisees. ‘The local Domino’s owner becomes “Mr Pizza” – they’re a key part of the local landscape, working with community groups of all kinds. All that and a better lifestyle, too – what’s not to like?’

three stores in three years Sharandeep Singh Sokhal took the challenge when he moved from Auckland to Tauranga to open his first Domino’s store in 2016. Now he owns three of them, proving that there’s plenty of opportunity south of the Bombay Hills. Deep, as he’s known, was studying Hospitality Management in Auckland when he first started working for Domino’s part-time as a delivery driver almost 10 years ago. ‘It was flexible work that suited my study times and helped pay my way through college,’ he says. ‘Once I qualified, I started working full-time as a manager in the Mangere franchise. The franchisee and I put in a lot of work and we saw double-digit growth each year. That showed me Domino’s was a good business to own and gave me confidence, so when a cousin told me he was looking for something to invest in, I showed him round and we went into partnership. ‘It was a big decision to get out of Auckland – that’s where all the customers are, right? – but it was the right time, right place. We opened our first store in the centre of Tauranga in 2016 but there was so much business we couldn’t cover all the area, so we opened a second in 2017 and another earlier this year. They’re all performing well and still growing so we’re happy.’

good people Deep has found what Cameron said about becoming ‘Mr Pizza’ quite true. ‘We do a lot of work supporting schools, charities and community events, and your staff have to be part of that too,’ he says. ‘When you just have one outlet, you manage your own shop but owning multiple units is very different. You need a team of good people so you have to recruit well, train well and motivate them with new challenges and new goals. This is a people business, so I’m very active going round the stores and always being available when they need me.

‘In the same way, Domino’s are very supportive to me. They always have solutions for any problems and are always coming up with new ideas, too. I’ve seen a lot of change since 2009, with the technology constantly being improved to help us stay the best in the market.’

exponential growth Cameron Toomey says that for the last couple of years, Domino’s has been working on yet another challenge – Project 3-10, which stands for pizza ready to take away in three minutes, or safely delivered to your door in ten minutes. ‘It’s quite a challenge that requires a customer-centric attitude, utilising delivery technology and more stores closer to customers,’ he explains. ‘Our business is a mix of pick-up and delivery. Pick-up customers are often more value-driven, so when we grow the delivery side it not only increases sales but grows profit exponentially. Recently, we’ve been pushing the delivery side a lot more and it’s growing fast – business is going really, really well. ‘That’s driving a lot of expansion especially in regional locations and we’re putting focus there in the next 12 months. Take Kerikeri, for example: it’s a relatively small town but it reached our average sales volume within two months of opening, and we see more opportunities in places like Gore, Waiuku and Cromwell. There are many places out there where we’re looking for locals ready for a change or people like Deep who are ready to move to create a good business. ‘And the other great thing about this business is that talk of downturns doesn’t worry us too much – pizza is always popular and when people stop eating out so much they order in pizza instead.’

lots of opportunities Domino’s has franchises available in many parts of New Zealand, including some prime sites. The investment for new franchisees is from $500,000 depending on location, and the returns can be considerable, says Cameron. ‘If you’re prepared to be hands-on, lead a young team and give great customer service, I want to hear from you.’ The final word goes to Deep, who went from delivery driver to multi-unit owner. ‘If you’re prepared to give total commitment to your business and be actively engaged in your community, Domino’s is a great opportunity.’

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advertiser info Domino’s www.dominosfranchise.co.nz Contact Franchising Team P 0508 4 FRANCHISE 0508 4 37262 franchise.recruitment@dominos.co.nz

buying a franchise: relationships

DON’T

MUTUAL generalise BENEFITS

DO check It's often said that buying a franchise is less risky than starting business on your own. This may be true – but it’s totally unhelpful.

The fact is that every franchise system has successes and failures – and some systems are better than others. So you need to dig deep with your questioning of franchisors and their franchisees. Don't settle for generalisations, superficial answers or marketing guff. And while we’re on that topic, please do put real effort, time and creativity into your assessment of any franchise opportunity. A good franchisor appreciates people who show business intelligence by being wellorganised and asking probing questions. But they don’t appreciate it if you take too long or if you don’t recognise that franchising is a two-way street, where you have just as much responsibility as the franchisor. So don’t just scratch the surface or believe sweeping statements – invest in yourself by investigating the franchise opportunity properly. And take advice from people who have spent a lot of time working LOOK BEFORE in the franchise sector. YOU LEAP They’ll help you read between the lines and get the real answers. Franchising is a powerful way of doing business, butMichael the same forces that make Bright franchising great also create vulnerability Specialist Franchise Lawyer and risk. We 021 know what works, what doesn’t, 2666 395 and how to respond to the issues that arise. We help with: · Assessing franchise opportunities · Advising on franchise agreements and other contracts · Franchise sales and purchases · Dealing with difficult situations

North Shore Phone 09 414 9800

www.gazeburt.co.nz

or many people, one of the key attractions of owning their own business is the opportunity it will give them to work together with their spouse and/or family members, as the latest Award-winners prove (see page 8). For others, working together is the inevitable consequence of the choice made by one partner or the other to follow a certain path. In many trade-based franchises, for example, if the husband is out doing maintenance or installation work, it often falls to the wife to manage the invoicing, the GST and the accounts, among many other things. And whether the business is owned by the husband, or the wife, or by both together, it’s bound to be a regular topic of conversation over dinner and even in the bedroom. These days, smartphones mean that it’s not easy to switch off from business, either. Your phone makes you a target anywhere and any time for customers, staff, supervisors, suppliers or anyone else who wants to have a yap with you. Too bad if you are shopping, fishing, watching the rugby, walking with your family, eating your lunch or sleeping (a particular problem with international contacts). So one area which is particularly important in building a successful business is that of family support. Even when only one member of a family is directly involved in the business, they still need support and understanding from the rest of the family. In fact, research by the Franchise Relationships Institute found that family and social support is the second highest indicator of franchisee success. Having people in your corner who want you to succeed is critical.

competing for attention A new business can in some ways be like having a new member of the family competing for care and attention. It is possible that the family members not directly involved in the business might feel neglected and become jealous that the business is stealing their partner or parent from them. Children, for instance, can feel angry that their mum or dad is not as available as they used to be. On the other hand, if members of the family are tolerant of the care and attention the business requires, especially in the early stages, it can make a big difference to whether the fledgling business fulfils its potential. In addition to the commitment, time and energy involved in building a business there are the financial risks and sacrifices. For instance, money may initially need to be diverted from the family into the business and the family home mortgaged.

FRANCHISE LAWYERS Auckland Phone 09 303 3764

Supreme Franchisees of the Year Kevin and Sheryl Jones are the latest husband-and-wife team to achieve success through buying a franchise. Greg Nathan provides some tips on building a good working relationship with your spouse

If the rest of the family are not supportive or become resentful, it is unlikely that the person responsible for the business will be able to sustain the enthusiasm and commitment necessary for success. It will not be long before this ‘work/family conflict’ starts to become a serious barrier, not only to business success but also to the health and happiness of the family unit.

problems in the family Studies have shown that factors which make this work/family conflict worse include the following:

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Summer 2019

Year 27 Issue 04

• One partner is involved in working unusual hours and thus becomes isolated from normal social activities. • Extended regular periods away from home can leave the absent person on the periphery of the family while other family members might feel abandoned and angry.

g n i s i h c n a r f g n i Tak ! s t h g i e h w e n o t

• Enterprising women tend to feel more dissatisfaction than men with the lack of time they have available for family activities. The more children they have, the greater their dissatisfaction. • The stress and long hours involved in running a business can lead to a lack of energy to participate in family activities during time off, which is usually needed to sleep and recharge the batteries. • Other problems in the family such as impending divorce, or serious school or behavioural problems with children, can also become potential barriers to business success because of the time they consume and the negative impact they can have on a person’s energy and focus.

enterprising couples

A unique opportunity exists for the right person to be able to work their way into a franchise ownership role

Act Now!

Exciting new franchise options available throughout New Zealand

Where a couple are both involved in a business, the risk of work/ family conflict can actually be greater – but so are the opportunities. In summarising the extensive research in this area Dr Don Edgar, ex-Director of the Australian Institute of Family Studies, says, ‘Being married acts as an inoculation to many of the major physical and mental problems that beset the human race. What stands out from the research is that quality of life is best predicted by one’s relationship with a partner.’ In other words, working in a business with your partner not only provides you with an enhanced opportunity for success; it also potentially enables you to further enjoy the benefits that come from a positive supportive relationship.

0800 2GET HIGH

franchises@accessman.co.nz www.accessman.co.nz

However, no one said it is easy. Being in 1business together a FranMag_CrestPC_186x135_Layout 29/08/18 11:37raises AM Page 1 number of issues that require careful consideration.

Taking care of business Low cost, guaranteed income Property Care franchises available Crest PropertyCare is a new division of CrestClean, which offers a business suited to practical, hands-on people who would enjoy looking after the grounds and outside areas of buildings. We provide property caretaking services to our commercial customers and schools. With industry-leading training and great local support, a Crest PropertyCare franchise is a rewarding business. Call 0800 273 780 or visit www.crestpropertycare.co.nz See opportunities in our prosperous regional towns: www.crest.co.nz/move-to-the-regions

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buying a franchise: relationships

tips for living and working together Being in business with your partner raises a number of exciting challenges. Although some of these will be different for different couples, research shows that many of the stresses on working relationships come from remarkably similar issues. Here are some tips and questions to discuss with your partner in a number of important areas. Risk - How much financial risk are you both comfortable with? Talk about the possibility that the business could fail and what this would mean for your family and your lifestyle. Financial goals - How much money do you need to pull from the business to support your desired lifestyle? What sales do you need to generate to enable you to do this? Vision - What is your vision of how you want your business and your family to function, including the goals you wish to achieve in both areas? These should embrace your most cherished values and should be written down. Hours - How many hours are you each prepared to put into the business and what sacrifices are you not prepared to make? Also consider how the household chores will be attended to. Children - How might the business impact on your children and what can you do to ensure their needs are being met? If you don’t put aside time to do the things your kids want to do, you cannot realistically expect them to support you. Authority - Consider your strengths and areas of expertise. Who will have the final say on what issues and who ultimately is the boss? Also ensure there are rules and systems in place to guide how money will be spent. Evaluation and adjustment - Things seldom go exactly to plan, so flexibility is vital. What process will you use regularly to evaluate how things are progressing and what changes are needed to accommodate emerging needs?

Tolerance - Working and living together is likely to magnify your strengths and weaknesses. What quirks do you each have that may get on each other’s nerves, and are you really prepared to accept these? Support - You will need to cover for each other when one of you is under a lot of pressure and back each other up ‘for better or worse’. Care - Don’t take your relationship for granted, even when business is absorbing a lot of your time and attention. Remind yourself, ‘It is good for our business, as well as our marriage, to take good care of each other’. Conflict - Don’t let things fester and don’t push too hard to get your own way if you know it will create resentment. Where there are long-standing or serious difficulties, seek outside support. Fun - Keep your sense of humour and make time to have some fun in the business. Well-being - What can you both do to maintain your health and well-being in the face of pressure? Build a relaxation and personal health programme into your daily schedule. Outside support - Encourage your extended family to take a positive interest in what you are doing, and seek friends who are supportive of your business venture.

conclusion There is no substitute for talking through these and other associated issues in an open and honest way. From these discussions, you are also likely to experience an enhanced sense of trust and interdependency which can only contribute further about the author both to your relationship and your Greg Nathan is founder of the business. The message is clear: don’t underestimate the impact of family issues on business success.

We don’t waste a second.

FREE BUSINESS APPRAISAL No obligation. Confidential.

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Franchise Relationships Institute, a speaker at franchise events world-wide and author of several books on franchising.

22,000 Buyer Database Specialist Franchise Brokers Nationwide Reach NZ’s Most Awarded Brokerage 2018 REINZ Awards – Large & Med Business Broking Office of the Year, Innovation Award, Small Agency 2018 Callaghan Growth Grant NZ 2018 NZTE Focus 700 Customer

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Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Summer 2019

Year 27 Issue 04

21/11/2018 12:34:51 p.m.

opportunity: education

Kelly Sports franchisee turns childhood passion for sport into a business

taking ACTION B

art Utley recently decided to turn his gifts and hobbies into a career. ‘I’ve been passionate about sport since I was about five,’ he explains. ‘I’ve had twenty years as a mortgage broker and insurance adviser since then, and I’ve loved that. However, something within me was looking for a change, and the Kelly Sports opportunity almost fell into my lap.’ Bart was no stranger to self-employment, having been running his own financial consultancy since 2007. ‘I didn’t know much about franchising, though, and I wasn’t even looking last year when I saw the Kelly Sports advertisement and decided to investigate. It all stacked up and I liked what I saw – right time, right place and right business!’

Kelly Sports franchisees provide in-school and after-school sports programmes. ‘What sport doesn’t really matter – the idea is to get kids involved and motivated,’ Bart explains. ‘What we aim to do is encourage them through lots of fun sessions and catch their interest, then you can get them more deeply involved in something for which they may show promise. In my day, I was outside all the time but today’s kids aren’t doing that so much. Also, teachers are less comfortable with sport – they have so much to do, and there seems to be a bit of a lack of understanding about the value of physical education for kids. It means there’s a real opportunity for someone like me who loves getting kids involved.’ Purchasing the franchise proved to be quite a smooth process for Bart. ‘My friends and family were excited because they knew it would suit me and my passion around sports, and they recognised I was ready for a change. I’d done the research and my meetings with the franchisor allayed any of my doubts. When the time came, I was just full of nervous excitement!’

share your enthusiasm After full training, Bart took on his Waitakere-based franchise in June 2018. ‘I’ve lived here many years, and it’s a big area with 25 state schools locally so there’s lots of opportunity. There was a temptation to rush in and work 24 hours a day, but I’ve taken the advice to go slowly and steadily to ensure the schools and children have a good experience. ‘Getting my name out there and building a solid business is the most important thing. My marketing programme is based on my strengths – rocking up at schools and talking to people. Teachers and heads are busy

people but they know you are serious if you arrive in person to make an appointment. When you talk face-to-face, they can see your enthusiasm and you can tell them all about the benefits we can offer.’

a real business Kelly Sports was founded in Australia in 1994. The franchise came to New Zealand in 2007 and now has nearly 40 franchisees here, says managing director Paul Jamieson. ‘Our slogan is Giving kids a sporting chance, and we aim to teach children fundamental skills such as running, jumping, throwing and catching which can give them confidence and really set them up for life. So many children just haven’t had those basic opportunities that it’s really sad. ‘Each term, our franchisees offer after-school sports programmes at hundreds of schools around New Zealand,’ says Paul. ‘The most popular is the multisport, in which children participate in a broad range of activities, usually at the school’s own grounds to avoid additional travel. This programme usually runs one day a week from 3pm to 4pm, meaning parents have an extra hour before the collection run. Franchisees market and manage the programmes, as well as running them initially, but as the business grows they can employ as many coaches as needed.’

a real income Kelly Sports is looking for more people like Bart to run programmes in most parts of the country from $35,000. ‘With two income streams, from both schools and parents, annual returns can climb into six figures,’ says Paul. ‘All you need is the kind of enthusiasm for sport that Bart has brought to the party and an ability to get on with kids and their parents. All our Kelly Sports franchisees are ‘hands-on’ but with the expansion of their local programmes, many employ extra coaches – there are plenty of students out there with sporting instincts who would far rather enjoy an afternoon’s coaching children than serving coffee or working in an office. ‘If you want a great work/life balance and a vocation that will leave most of your weekends free, then Kelly Sports could be for you. Visit our website or ring me for an informal chat. I’m also happy to put you in touch with our franchisees so you can hear it from the people who are out there doing it.’ Bart concludes, ‘This is a very solid business with a great lifestyle. Sure, you won’t be making thousands of bucks from day one so allow for that in your planning and grow it slowly but surely. Along the way, you’ll get a real buzz from seeing kids learn to enjoy playing games and get motivated.’

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advertiser info Kelly Sports www.kellysports.co.nz Contact Daniel Gerrard P 0-9-427 9377 M 021 409 628 danielgerrard@kellysports.co.nz

franchise management

best practices FOR GREAT FRANCHISING

Franchize Consultants share eight best practices to build excellent franchises

Franchising your business or improving an existing network?

Do it once, do it right.

ward-winning specialists Franchize Consultants launched their Franchising Best Practice 500 in our last issue. We published the first tip, about the need to focus on franchisee profit and returns, in full. Here are outlines of the next eight – find them in full online at franchize.co.nz. 2. Up-to-date franchise manuals Franchise Manuals help the transfer of a successful business model, protect a valuable brand and help franchisees understand how to operate within the franchise system. They need to include information that is relevant and practical to franchisees, and they need to be up-to-date. 3. Common Chart of Accounts for franchisees Franchise systems need a common basis for understanding and comparing franchisee performance. A common Chart of Accounts is essential, featuring the same account breakdown for all revenue, expense, asset, liability and equity items. This practice should also extend to other financial and non-financial metrics of the same franchise. 4. Franchisee satisfaction surveys Franchisors need to know how franchisees feel individually and collectively. This is important because franchisee satisfaction has the power to help build or damage a franchise system, depending on whether it is positive or negative. We recommend a regular annual or biannual franchisee satisfaction survey conducted by an independent party. 5. Franchise Advisory Council (FAC) constitution An FAC is an important communication and development mechanism and involves a lot of franchisor and representative franchisee effort. It therefore follows that it is worth ensuring that the basis for the FAC (ie. the constitution) is structured in an optimal way for the business. 6. Franchisee business planning Franchisee business planning is a critical franchise system process and it is referenced in many franchise agreements. Good franchisors encourage comprehensive franchisee business planning with all of their franchisees, and franchisees must be receptive, too. 7. Consistent field visitation Field visits are an important part of a franchisor’s communication, support and development plan. Within this plan, established franchisees should receive a consistent level of field visits. 8. Franchisor business plan A franchisor business is involved and complicated and the work is never totally done. A comprehensive Franchisor Business Plan is important to ensure there are clear objectives, covering impactful and important areas unique to a franchise system, along with prioritised areas of focus.

Talk first with New Zealand’s longest established, largest and most award winning team. Work with a company engaged on major projects with many of the biggest and best emerging names in the franchise sector.

9. Group marketing fund reporting The group marketing fund report should include information that is meaningful to franchisees, both in terms of sources of income and expenditure. A good group marketing report will provide a useful breakdown of actual marketing expenditure and, ideally, measures of associated effectiveness.

More detail

‘Franchize Consultants helps good franchising companies be great companies, and great companies stay at the top of their game,’ says Dr Callum Floyd, the company’s MD. ‘For more detail on these best practice insights, go to our website.’

advertiser info

Franchize Consultants www.franchize.co.nz Contact Dr Callum Floyd P 0-9-523 3858 M 021 669 519 callum@franchize.co.nz

Brilliant Commercial Cleaners

Find out why. Call Callum Floyd (09) 523 3858 or email callum@franchize.co.nz www.franchize.co.nz

Six times winner service provider of the year

Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Summer 2019

Year 27 Issue 04

MOVING EXPERIENCE Franchisees find The Coffee Club support makes all the difference when the unexpected happens

ix years into running their successful Hamilton café, Richard and Jessica Sun were dismayed to learn that their shopping centre lease was not being renewed. Fortunately, as franchisees they weren’t on their own – within a few days, The Coffee Club found them a fresh site at the new Te Rapa Service Centre and, just a week later, they had moved their equipment, staff and even customers into the new location. ‘We originally chose this franchise almost seven years ago for its great systems and support but we never expected to be needing help on this level,’ says Richard. ‘It says a lot about the commitment and dedication The Coffee Club has to its franchisees that they helped us solve such a large problem so quickly.’ It’s not a situation that The Coffee Club has faced before in New Zealand, as the popular brand is a considerable attraction for landlords, but the company’s co-directors Brad Jacobs and Andy Lucas were determined to find a solution. ‘It was important to us that we found Richard and Jessica a great spot to move to,’ says Brad. ‘They had been with The Coffee Club for almost seven years and are a real asset to the business. ‘As luck would have it, we’d had our eye on the new Te Rapa Service Centre development for a while. It’s conveniently located for both travellers and locals; hungry drivers can stop for a bite to eat or a signature blend coffee after filling up, and it also suits Hamilton residents being only 15 minutes from the city centre and surrounded by a number of other retail brands.’ Richard says, ‘We loved the new site as soon as we saw it. The new café has a bigger kitchen and is in a brand new building, so it’s definitely an upgrade. We didn’t tell anyone about the move until it was confirmed because we didn’t want our staff to worry about their jobs. Once we had the new location finalised, though, they all happily moved with us and now we all enjoy a great outdoor seating area, no late nights and free parking!’ The couple have been delighted to find loyal fans following them to the new site. ‘We get a huge range of new customers every day in the new location, and a lot of our regular customers from the old site come to us, too – they’ve been incredibly supportive,’ says Richard. ‘We have a much nicer view now but I think it really reflects the customer service we provide as well as the value of The Coffee Club’s VIP programme that they’re happy to travel to stick with us.’ VIP benefits include two-for-one hot drinks, prize draws and discounts on food in all outlets nationwide.

solid foundation The Coffee Club has been a big part of New Zealand’s café scene for over 12 years, with 63 outlets around the country. The brand has been

Richard and Jessica Sun

recognised numerous times at the Westpac New Zealand Franchise Awards, with both franchise system and franchisees winning the Supreme Award multiple times. Richard and Jessica first encountered The Coffee Club in Australia, where it was founded in 1989, and were so impressed that they decided it was a good investment for their future. Richard has a coffee background and Jessica was an accountant – a combination that proved the perfect recipe for success, both in their original location and at Te Rapa. After a year in the new location, Richard and Jessica are happy that it’s been a great move for them. ‘The Service Centre has much higher traffic, meaning more customers, and it’s also a relaxing environment where people can come and watch their kids playing in the bike park and on the playground.’

right behind you As Richard says, ‘There’s a reason The Coffee Club has such a great reputation as a franchise, and we’re proof of what can be achieved with those resources and the right people behind you. The efficiency and service we’ve experienced from our franchisors throughout this has helped us bounce back from what could have been a very sticky situation, not only for us but also for our staff. ‘The Coffee Club has a lot of experience in the market, which is invaluable to first-time franchisees, too. Going into business for yourself is a lot of work, and can be a big gamble. They help you to find a location and ensure your investment is a good one – something we can attest to, having done it twice now! Having supportive, communicative, dedicated franchisors like Brad and Andy makes all the difference.’ The Coffee Club is constantly expanding throughout the country, with investment levels ranging from $350,000 to $400,000 depending on location and store model. ‘We are always looking for new, customerfocused franchisees that have a positive attitude, good work ethic and the determination to succeed in an award-winning franchise,’ says Brad. ‘Richard and Jessica are a great example of the level of success you can achieve. They have forged the kind of relationships with both their staff and customers that allow their café to thrive despite unexpected challenges. If you can do the same, let’s talk.’

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advertiser info The Coffee Club www.thecoffeeclub.co.nz Contact Brad Jacobs P 0-9-304 0008 M 0275 263 333 b.jacobs@thecoffeeclub.co.nz

opportunity: home & building

DOORWAY TO SUCCESS New Dream Doors franchisee already ahead of targets

aving run her own interior design business in Singapore for 10 years, when Indu Sudhakar planned her move to New Zealand she decided that a franchise would provide the local knowledge she needed. After researching a number of options, she chose Dream Doors as the best fit for her skills and ambitions. Dream Doors supplies and fits replacement doors, surfaces and fittings to restore a home’s looks and value for a fraction of the cost and wastage of building new units. It was an obvious fit for Indu, who has combined her own experience with the franchise’s highly-developed systems to achieve instant success. Indu is the first to admit that establishing her new business was still hard work, but says that having the franchise behind her has given her a leg-up. ‘After just eight months, I’m already achieving what was in the second year of my business plan,’ she smiles. ‘Dream Doors made me feel welcome from the start. I applied for the Wellington territory in December 2016, and they helped every step of the way with my application for an entrepreneur work visa. I finally got to make the move at the start of this year.’

measure, address, improve The visa process included coming up with a three-year business plan which set specific targets. ‘I’ve actually been ahead of my targets right from the start, which I certainly wouldn’t have been if I’d been doing it alone. The

Indu Sudhakar: ‘Ahead of my targets from the start’

Dream Doors team and I review the plan together every few months to see how it’s going, address issues and modify my approach where required. The franchise has an award-winning management system, which tracks activity on a daily, weekly and monthly basis. It gives me a snapshot of where I am, where I need to be and how I can get there. The team are always available to help get me over any humps. ‘I spend a lot of time doing in-home consultations, planning designs to suit each individual customer. The most satisfying part of the job is seeing happy customers with new kitchens, tailored to their individual needs, that go beyond what they could have visualised.’ And Indu’s success is paying off financially. ‘Dream Doors has a fixed franchise fee which appeals to me much more than a percentage-based fee. It allows me to keep more of the profits that I earn from putting in the work and re-invest in my business.’ Investment in Dream Doors starts at $75,000 and there are territories available around the country, as well as in Australia and the US. advertiser info ‘We’re looking for franchisees with Dream Doors (NZ) Ltd the managerial, organisational and www.dreamdoors.co.nz/franchise communication skills to make our Contact customers happy one kitchen at a Derek Lilly time,’ says franchisor Derek Lilly. ‘If P 0-3-443 5133 you feel comfortable meeting and P 0800 437 326 talking to people, and you possess M 027 213 5133 drive, ambition and enthusiasm, del@dreamdoors.co.nz contact me today.’

JOIN THE CLOUD REVOLUTION Cisco Meraki’s easy-to-use, web-based dashboard, means small IT teams can use powerful technology to configure, manage and troubleshoot their entire network from anywhere. Simplify your franchise’s ICT with a move to the cloud. CONTACT CHRIS KIDD TODAY TO LEARN HOW

email: chris.kidd@comstor.com or phone: 022 0296 290

Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Summer 2019

Year 27 Issue 04

opportunity: food & beverage

SEIZING THE

INITIATIVE Cycling and recycling are part of the path to happiness for Streetwise Coffee franchisees

od Te Whatu is such an enthusiast for Streetwise Coffee that he not only bought a franchise – he bought three of them! Now his commitment to the brand has been matched by winning three awards at the company’s annual conference: Franchisee of the Year; Outstanding Customer Service; and Best Marketing Initiative. The conference featured speaker Nigel Latta (not Latte!) with the awards evening hosted by Andy & Nate, winners of The Block NZ 2017. ‘It was a really nice surprise and I’m very humbled,’ the former IRD employee turned thriving entrepreneur says modestly. ‘I consider myself lucky to be in such a great business. The Streetwise franchise has drawn together two of my favourite things in life – coffee and talking to people.’ Other winners were:

‘Many bikers bought coffee from us as well as all our regulars, and one of our regulars was a winner. He said to me that morning, ‘When are you going to tell me I’ve won my bike then?’ As I said to him, I had heard the line a few times already, so he thought I was pulling his leg after the draw was done and I rang him. He was over the moon when he realised I was serious!’

New Zealand first for recycling

• Best Marketing Initiative – Matt King, Napier • Best Marketing Initiative – Pauline Boothby and Gerry Evangelista, Paraparaumu

Streetwise Coffee is also seizing the initiative with a new generation takeaway coffee cup called RecycleMe™ that can be recycled and transformed into new products up to seven times. ‘Thanks to an innovative mineral-based lining and a dedicated recycle programme, we can guarantee that all RecycleMe cups returned to our bins will get recycled,’ says Rod.

• Highest Percentage Growth Turnover – Michael Tuttiett and Hamish Terry, Shannon

busier and busier Rod and his wife Sharon bought their first Streetwise Coffee outlet in Palmerston North in 2008. ‘It was a massive leap of faith into the great unknown from a secure government job, especially as we had two young children. However, my career in analysis served me well and I did thorough due diligence; Sharon and I had also talked it over extensively with other franchisees before deciding it was a great prospect.’ Their research paid off – that first business performed so well they opened a second in the city in 2011, then expanded again in 2013 when the local Pak’n’Save franchisee invited them to set up a cart in his car park! Streetwise Coffee’s carefully-designed carts offer a lower-investment entry point into the café business. They offer first-class coffee and a simple range of snacks from fixed locations. This ensures regular business but, because the carts are relocatable, means franchisees are less exposed to the whims of landlords and traffic flows. The stylish carts are a popular feature in any community, and Rod and Sharon build on this with local marketing. It was one of Rod’s bright ideas which won him the Best Marketing Initiative award, as he explains. ‘I’m an avid cyclist and have a very good relationship with the local bike shop. I like to do a big promotion every year so I talked to the owner, who put up a couple of bikes as prizes. Anyone who bought a drink at Streetwise or redeemed their loyalty card during the month got an entry into the draw. In conjunction with that, we sponsored one of the local mountain bike trails. It was a great match all round, it was all over social media and we got lots of good feedback. Sharing the fun at the Streetwise franchisee conference in Hamilton, October 2018

Marketing consultant Stace Cottrill and barista Megan Belcher with the new RecycleMe bins stationed at each Streetwise Coffee throughout New Zealand.

‘It is a genuine recycling solution, providing a reduced burden on virgin resources and an ongoing commitment to the reduction of landfill. We’re the first company in Australasia to adopt the use of these cups and provide a collection service – people are becoming more conscious of what goes into landfills, and Streetwise will continue looking for things we can do to ease the burden.’

a great way to make a living After 10 years, Rod says, ‘I love this business and it is a great way to make a living. You need to be at your cart regularly, and to build relationships with all your customers so they keep coming back and keep telling others, but I love that. Even now, I do three mornings a week at the original location, although we now employ up to 17 people part-time as well as Kim Morgan, my company manager, who plays a big part in our success. People might think it’s a small business but we have a seven-day operation, nearly twelve hours a day, and it’s very successful.’ Directors Jol Glover and Donna Ferrall say, ‘If you’d like to follow in Rod and Sharon’s footsteps, new Streetwise Coffee franchises are available from around $155,000. This includes site selection and preparation, the fullyequipped Streetwise Coffee cart, initial stock and working capital. Within 3–5 years, you can be earning a six-figure income, and several of our 15 franchisees are already multi-unit owners like Rod. ‘We have opportunities everywhere, including main centres like Auckland and smaller lifestyle centres, so contact us to find out more.’

Rod (centre) and Sharon Te Whatu (right) celebrate their three Awards at the conference

advertiser info Streetwise Coffee www.streetwisecoffee.co.nz Contact Donna Ferrall M 027 552 2055 donna@streetwisecoffee.co.nz

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FAST, FLEXIBLE FINANCE FundLine_LOGO_final.pdf 1 6/08/2018 4:39:26 PM

Fundline Finance recognises that every business owner is unique – and sometimes they need to move quickly

CMY

Many people looking to get into business in New Zealand can find it difficult to raise the funding they need if they don’t have the sort of assets that meet the requirements of the mainstream lenders. That’s especially true if they are new to the country and have no credit history in New Zealand. Fundline Finance has been established to fill that gap to help entrepreneurs get into small-to-medium-sized businesses, including retail and service franchises, suppliers and small-scale property developers.

What do you need? Every situation is unique so we consider every application on a case-bycase basis. There is no strict line between what we will and won’t fund, and we will consider a wide variety of assets such as residential and commercial properties, land and sections, vehicles, business inventories and other investments – both first or second-ranked mortgages. If you already have an established business, we’ll also consider continuous cashflow and invoicing. It means we can provide initial funding, capital injections or working capital to assist businesses with difficulty in obtaining bank finance or cover temporary cash flow gaps when, for example, business is seasonal, tax is due, there’s a gap in staff salary payments or new inventory or equipment is required.

Fast and flexible Because we are a smaller-scale operation we can offer faster approval and draw-down facilities – normally within a few business days, or even faster on occasions. We provide credit lines of $50,000-$100,000 to enable quick business decisions to be made, and you only pay interest on what is actually used. There’s no term restriction – funds can be made available for as little as a day or for a week or months.

Local company, international experience Fundline Finance is a New Zealand-incorporated company established in August 2018. Its key personnel have banking experience in New Zealand, as well as international experience in the Asian market. And Fundline Finance is also happy to assist those looking at lower investment business opportunities such as home and commercial cleaning and manand-a-van type operations. The key word is flexibility. Our aim is to provide easy, efficient and cost-effective finance solutions to help with your business’s funding and growth needs.

Competitive rates, transparent fees Fundline takes a transparent approach to its fees, setting out all applicable charges and a set interest rate at the start. Our promise is competitive rates and no hidden charges.

Find out more contact us today

Fundline Finance Limited是一家致力于协助新西兰中小企业成长与发展的金融机构。我们的核心团队全部来自于当地各大主流银行并拥有多年海内外丰富的银行信贷经验。我们秉承着专业、灵活、高效的理念着力协助新西兰中小企业解决融资难、增长缓慢等难题。

www.fundline.co.nz

· 新的生意？新的企业？没有信用记录或不良信用记录？都在我们的考虑范围之内！

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为什么选择我们？ · 新西兰市场难得一见的中小企业金融产品，快速审批即可获得高达10万纽币的商业额度！ · 优惠的利息与合理的收费！ · 对于高昂的信用卡提现费用很无奈？我们不收取任何交易费用，账户额度可自由支取！ · 我们接受多种类别的抵押资产，如个人与商业房产、库存、票据贴现、个人资产等均可来电咨询！ *Fundline Finance Limited保留对本公司产品的最终解释权今天就拿起电话联络我们吧！

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living

THE GOOD LIFE W

e reckon on serving 500 or 600 people a day, and around 3000 cups of coffee a week,’ says Jeff Gardner, the highly-successful franchisee of Muffin Break in Bayfair, Tauranga. ‘That works out at quite a big turnover – and certainly much higher than when we took over the site 18 months ago!’ Still just 33, Jeff has a long background in food and clearly knows how to make franchises work for the benefit of all. ‘It started a long time ago,’ he explains. ‘I trained as a chef, but when my brother bought an ice cream franchise, I ran it for him and doubled the turnover in two years. Eventually I bought a couple of the franchises myself. The one in Upper Hutt had a Muffin Break downstairs, and I could see more potential in that so about nine years ago I sold one of the ice cream businesses and bought the Muffin Break instead.’ A few years later, the Gardner family decided to move to Papamoa, so when the Muffin Break at Tauranga’s Bayfair became available, Jeff spotted an opportunity. ‘To be honest, it wasn’t performing that well so I bought it and did a crazy over-the-top refit aimed at increasing speed of service. Serving customers quickly is a key part of the equation in this business: a queue only represents a potential customer, not a guaranteed sale, and if you are too slow they’ll go elsewhere.

Jeff Gardner: ‘Chill out and enjoy it!’

Quality, speed and a focus on people are the key ingredients for young Muffin Break franchisee

winning formulas Muffin Break opened in New Zealand in 1994 and today has 38 Muffin Break stores here offering customers freshly baked and prepared products, all made on location. Muffin Break’s coffee is famous, while franchisees benefit from a tried and trusted business concept. A sister franchise under the Foodco banner, Jamaica Blue, offers contemporary café cuisine with a twist. ‘Running a café business takes energy,’ says Garry Croft, executive director of Foodco NZ. ‘Jeff is a great example of someone who started in business and franchising young and has been able to make a lot of money as a result. Good systems are ideal to help young entrepreneurs direct their energies and Jeff has not stopped innovating. This year, he won our Franchisee of the Year award through a combination of customer satisfaction, great staff recruitment, leadership and growth. His localised marketing strategies are simple: Get a new customer to my shopfront, the rest is history!’

enjoy life

‘We now have a huge number of regular customers who know that they’ll get fast, personal service with good value for money. With three baristas on, the place is pumping. Customers know they can rock up and get lunch inside two minutes every time, which is important if you only have a short break.’

But Jeff doesn’t just live to work: the move to Tauranga has brought big lifestyle benefits for his whole family. ‘I’m an avid mountain cyclist and fisherman,’ he says with the clear passion of an enthusiast. ‘My wife and I have two kids, 4 and 6, and the great benefit of having superb staff at Muffin Break is that I don’t always have to be in the store myself so I never miss anything my kids are up to. I’ve been in business since the moment I could get out of school and I feel sorry for people with too much money and too little time – I’ve got the best of both worlds. My brother operates a business 300 times the size of mine and he says, “Don’t worry about the money. Worry about the people – your employees and your customers – and the money will come.” That’s what we’ve done, and it’s worked.

But while speed is important, quality and consistency are Jeff’s other watch-words. ‘Rather than focussing on costs, we pack our muffins with jam or ham or whatever so people really taste the Muffin Break difference. The same goes for our pies, wraps and other products. It all evens itself out: people focus less on the price if the product can be relied on to be high quality and consistent.’

‘The brand and the franchise system are first class; all you need is a clear head to make the most of them. It might sound odd after I’ve been talking about the need for speed, but we are always telling our staff to relax and slow down – faster is not always more efficient, so you need to follow the systems. This is a great business to be in, making people happy, so chill out and enjoy it!’

youth is no barrier Foodco is looking for new franchisees around the country for all three brands. ‘Young franchisees such as Jeff prove that youth is no barrier to success, and we have a fair blend of all ages and backgrounds among our franchisees,’ says Garry. ‘Investment levels start from around $280,000 and we are looking for businesssavvy people who have the ability to make their customers feel like friends. If that sounds like you, give us a call. We have exciting new locations available now.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

advertiser info Muffin Break www.muffinbreak.co.nz Contact Maree Keane P 0-9-377 1901 M 027 484 7301 maree@foodco.co.nz

buying a franchise: financial matters

Philip Morrison looks at how to calculate whether a franchise is a worthwhile investment

f you’re looking at buying a business, there are two key things you need to know: first, can you afford to buy it and, secondly, will it produce the return you want? Last issue, we explained how to evaluate your financial position to work out what you can afford – you can read that article online at www.franchise. co.nz/article/2397. To make it easy to understand, we created a theoretical case study of a prospective franchisee called Arthur Hunter and took him through three stages: 1. Working out his personal equity, or net worth; 2. Working out the maximum price he could pay for a franchise, including borrowing; 3. Working out what income he needs to live on, including KiwiSaver and mortgage payments. As a result, Arthur worked out that in his current situation the maximum he is able to spend on a business is $260,000, and he needs it to provide a minimum gross income of $79,120 – in addition to whatever rate of return on investment he and his accountant decide is acceptable. When we left him, he was in the position of starting to get financial information from the franchises he was interested in. What he now needs to do is look at that information and see how it compares to his financial situation. Understandably, franchisors are wary about parting with detailed financial information about their business model, so we’ll continue using a fictitious example here.

projections are not guarantees

Something to be aware of is that any figures provided for new franchises are only projections based upon the franchisor’s model and experience in other locations. Although an experienced franchisor should have a good knowledge of the real costs of running the business, they can’t know for sure what level of sales will be achieved in any area before that business opens. The figures provided are therefore not guarantees of performance: just a starting point for further analysis. As a potential franchisee, it’s up to Arthur to determine the assumptions on which the projections are based before placing any reliance on them. This reinforces how critical it is to seek independent assessment of the numbers from a franchise-experienced accountant who has benchmarking data based on like-for-like business performance. Of course, if Arthur looks at buying an existing franchised business, there will be specific data available for analysis (see Understanding the Numbers at www.franchise.co.nz/article/36). However, care must still be taken to ensure that the figures provided by an outgoing franchisee are realistic and accurate.

what’s included?

Here are some questions that Arthur should ask the franchisor to ensure that the information he receives is truly relevant to his own potential business: • Are the projections based on actual performance of other franchisees, or are they calculated on some other basis? • If they are based on actual performance of a franchisee, where was the franchisee located? Why do you believe that this experience is relevant to my planned location? If the franchisee was located in a CBD and Arthur is looking at a provincial location, both sales levels and costs – eg. rent – are likely to vary considerably. Arthur needs to be able to compare like with like. • If the projections are not based on actual performance of existing franchisees, how were they determined? • How long has the business been operating? • How realistic, given my location, is it for me to achieve the sales that you have predicted in the projections? • Can I discuss these projections with an existing franchisee? • What amount of working capital do I require? Is this working capital to be maintained throughout the life of the business or only in the start-up phase? Is working capital included in the quoted franchise investment, or is it additional? • Do you plan to open any further outlets in my city/town/suburb? If so, how might this affect my business?

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Summer 2019

Year 27 Issue 04

will it make money? what do the numbers say? Assuming that Arthur has had satisfactory answers to the above questions, Figure 1 (below left) shows an example of a projected statement of financial performance for a fictitious franchise that Arthur has become interested in. The business is within his price range, leaving him with a small margin in case it takes longer than expected to reach the point where it can pay his salary or in case of unexpected circumstances. Note that different types of businesses have different types of costs: eg. rent, staff, vehicles, etc. The above has been simplified to give an overall picture of the type of things Arthur needs to consider. It shows that in the first year of operation, if Arthur achieves the projected level of sales then he will be able to pay himself his required salary of $79,120 before tax. However, there will be no return on his investment. This is not unusual for the first year of any business – it is an establishment year, when the new franchisee is learning how to build the business, establishing a client base and starting to develop the efficiencies that will make the business truly profitable. Starting from nothing, Arthur might reasonably expect to see sales grow month-by-month during the first year, putting him in a much stronger position for the second year. Franchise Company - xyz Limited Projected Statement of Financial Performance

figure 1

That’s why he should ask the franchisor for projections covering not just the first year but the first three years – and, most importantly, for details of how other franchisees have performed in second and subsequent years. Franchises generally have fixed terms (5 or 10 years are common) and he will want to be certain that he can make a fair return on his investment during that period. Of course, if he has any sense, Arthur won’t be on his own in doing all this – he’ll be consulting with a franchise-experienced accountant who not only knows what the numbers mean but whether they are realistically achievable in his chosen industry, and even in this particular franchise.

but what if?

Something else Arthur’s accountant would sensibly do for him is a sensitivity analysis showing what would happen if the figures differ to any significant extent from those shown on the projection. This is a very worthwhile exercise from which Arthur can learn a lot about his proposed business. Figure 2 (below right) shows the original projected figures in the second column (Realistic); the column either side show what would happen if sales were lower than projected (Pessimistic) or better than projected (Optimistic). Neither Arthur nor his accountant can predict the future, but this format should allow them to assess this and any other franchise opportunity better.

Franchise Company - xyz Limited Projected Statement of Financial Performance

figure 2 Pessimistic Realistic

Year 1 Revenue Sales Cost of Goods Sold Purchases Gross Profit

140,000 17,430 122,570

Revenue Sales Cost of Goods Sold Purchases Gross Profit

Optimistic

110,000

140,000

170,000

13,200 96,800

17,430 122,570

20,400 149,600

6,600 2,750 1,200 6,000 -0 16,550

8,400 3,500 1,200 6,000 -0 19,100

10,200 4,250 1,200 6,000 -0 21,650

Less Expenses Variable Expenses Franchise Fees (6% of Sales) Marketing Levy (2.5% of Sales) General expenses Vehicle expenses Wages - employees Total Variable Expenses

8,400 3,500 1,200 6,000 -0 19,100

Less Expenses Variable Expenses Franchise Fees (6% of Sales) Marketing Levy (2.5% of Sales) General expenses Vehicle expenses Wages - employees Total Variable Expenses

Fixed Costs Accounting Bank fees Communication expenses Depreciation - vehicle Electricity Insurance Interest - business loan Legal expenses Office Adminstration expenses Rent (if working from home) Stationery Total Fixed Expenses

2,500 350 2,000 4,500 1,500 1,500 10,000 1,000 500 -0 500 24,350

Total Expenses

43,450

Total Expenses

40,900

43,450

46,000

Net Profit before Franchisee Salary & Tax less Franchisee Salary Net Profit before Franchisee Salary & Tax Income Tax (shown at 28%) Net Profit before Franchisee Salary & Tax

79,120 79,120 -0 -0 -0

Net Profit before Franchisee Salary & Tax less Franchisee Salary Net Profit before Franchisee Salary & Tax Income Tax (shown at 28%) Net Profit before Franchisee Salary & Tax

55,900 79,120 (23,220) 0 (23,220)

79,120 79,120 0 0 0

103,600 79,120 24,480 6,854 17,626

After Tax Return on Investment Net profit/(loss) After Tax Investment Return on Investment % (Negative Return)

-0 100,000 -0

After Tax Return on Investment Net profit/(loss) After Tax Investment Return on Investment % (Negative Return)

(23,220) 100,000 -23%

0 100,000 0%

17,626 100,000 18%

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buying a franchise: financial matters In the case of the Pessimistic projection, it shows Arthur actually making a negative return on investment in the first year, whereas the Optimistic figure shows a healthy 18%. This figure is over and above his salary, remember. Once again, it would be important to see the projections for second and subsequent years before making any decisions, and to carry out the same sensitivity analysis on them. Something else which it is worth noting in these scenarios is that while sales figures and variable expenses have been varied, fixed expenses have not. This is because established franchisors generally have a very good understanding of the costs involved in running any particular outlet and can project these with reasonable accuracy, However, if Arthur failed to manage his business properly or failed to apply the franchise system and take advice from the franchisor, he might find even fixed costs increase – reducing his return on investment accordingly. It is very important that Arthur and his accountant work through every number in each projection and work out how realistic they seem and what is the impact of any variation. However, this should be done in consultation with the franchisor. An experienced franchisor should have a good knowledge of the real costs of running the business and be able to advise accordingly; equally, a franchise-experienced accountant should know what is and isn’t reasonable in any particular franchise. For example, a non-specialist advisor might project an increase of 10 percent in variable costs ‘just in case’, which would have a disastrous effect upon projected profitability: however, if the franchisor can show that costs are carefully controlled throughout the franchise system, this would give an inaccurate impression.

decision time

The review process shown above has been simplified considerably for the purposes of this article. However, it shows the elements that Arthur, with the help of his accountant, needs to consider before he is in a position to make the correct decision for his own personal circumstances. Can Arthur live with the Realistic or Pessimistic Year 1 projections if Years 2 and 3 look positive? Would he need extra working capital to see him

through the first year? Are he and his family prepared to live on his minimum calculated income for a year or two as the business grows? These are all questions he needs to ask himself. Of course, Arthur may have other considerations apart from the purely financial, such as job security, the desire to move to another area, the desire to be his own boss or work with a family member. He needs to take all these into account before making his final decision. One other element that Arthur should also consider is the potential profit he might make when he eventually comes to sell the business. It’s certainly true that a good franchise brand can attract a premium over an independent business, but the price Arthur gets will depend upon the level of profit which the business is achieving at that time and the length of time the franchise agreement still has to run. That’s why he should also discuss an exit plan with his accountant even before he starts.

conclusion Although the numbers and complexity differ, the above applies whether you are buying a lawnmowing business or a restaurant. To protect yourself and your family, you must first consider your own financial position, then establish the income that you require from the business and add on a return on your investment. Finally, you must carefully consider the projections for the potential opportunity. Don’t just rely on the projections given to you by a franchisor. Make sure you prepare your own projections and ensure that, if you operate it properly, the business really can offer the returns you want. Lastly, seek the advice of a specialist franchise-experienced accountant who has the experience and comparative data about the author to help you evaluate the opportunity, review the projections and provide you Philip Morrison is principal with an independent opinion. You need of Franchise Accountants, to know before you start that your new an award-winning specialist accounting practice which has business can deliver the results you want worked with franchisees of over and that it will reward you for the effort 200 different franchise brands. you put into it.

Exciting Cafe Opportunity available in

Opening March 2019 74

• Turn Key Operation & Support • Huge residential development • JV opportunity available Contact Murray Belcher on 021 483500 Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Long Bay Village North Shore Auckland Summer 2019

Year 27 Issue 04

opportunity: food & beverage

paying back PAYING OFF Saneet Patel

Zambrero is the Mexican franchise which combines good business with good work

aneet Patel and his father had been talking to a different franchise when they walked past Zambrero on Auckland’s K Road. The Mexican restaurant’s fresh look instantly appealed, so they decided to find out more. Three years later, Saneet owns two Zambrero’s restaurants in Mt Wellington and Glenfield, and is already on the look-out for a third. ‘Business is in my blood,’ Saneet says. ‘The family owned a group of video stores and as a kid I used to enjoy helping out. I went on to do a business degree at Auckland before joining The Warehouse graduate programme for two years. It was always my plan to have businesses of my own and Zambrero shares that vision.’ Zambrero arrived in New Zealand from Australia in 2014, and now has 13 restaurants around the country, with another opening in Wellington soon and 3 planned for Christchurch in 2019. Unlike some brands, Zambrero cooks all its protein ingredients centrally, adding fresh ingredients in each restaurant to create tasty burritos and bowls, nachos, tacos and other Mexican favourites.

head office, but at the same time we have access to innovation and ideas from the other overseas markets.’ Zambrero New Zealand is locally-owned and operated by a team with vast experience in franchising, hospitality, finance, leasing and construction. ‘With full visibility, extensive support is provided from site selection, leasing, design, fit-out, training, recruitment, accounts to post-opening support – a total turn-key solution,’ Joshua explains. ‘We also set up the accounts side so franchisees can focus on learning the business. There’s no set training period; instead, we will train until the franchisee is competent and confident to run their own business.’ As Saneet has proved, Zambrero franchisees don’t need food experience, just a love of working with people and the determination to succeed. ‘You have to work hard to build your business, but you’ll have great support. It’s turned out to be everything I expected.’

advertiser info

Zambrero www.zambrero.co.nz Contact Joshua Flack P 0-9-373 2092 M 021 192 8597 j.flack@zambrero.com

‘This approach has several advantages,’ explains Joshua Flack, National Operations Manager. ‘Most importantly, it ensures safe, consistent product across the country. It also means the restaurants are easier to clean with no grills, deep fryers or expensive extraction systems, which is attractive to prospective landlords when we are selecting new sites.’

mexican with a mission There’s more to Zambrero than a finely-tuned business model. When medical student Sam Prince opened the first Zambrero in Canberra in 2005, he didn’t just want to fund his way through college – he wanted to help those less fortunate than himself. He created Plate 4 Plate, which donates a meal to someone in need for every burrito or bowl purchased. Today, there are almost 200 Zambrero restaurants globally (Australia, New Zealand, Thailand, Ireland and the USA) and a digital counter in-restaurant shows the total number of meals donated via the Rise Against Hunger charity – over 26 million already and increasing all the time. ‘What Sam created was a vehicle for customers to help others,’ says Saneet. ‘It’s not a marketing ploy – most new customers don’t know about it until we explain that they’re not only feeding themselves, then it often becomes a talking point. But it’s the quality of Zambrero’s food that brings them back – we have a lot of loyal customers, including one who travels 30 kms to Mt Wellington for their regular Zam-fix.’

collaborative approach With a fast-growing fan base, Zambrero is looking for new franchisees around the country. Brand new locations require a total investment from $350,000, much of which can be financed with equity over $100,000, while kiosks and foodcourt operations are available at a lower entry cost. ‘We also operate a number of corporate restaurants which can be franchised as going concerns,’ says Joshua. ‘We will always own corporate restaurants as it gives us a platform to develop tools, best practices and performance benchmarks which are shared with franchisees on a regular basis. These are often the cause for some healthy competition: for a while, Saneet had the best results until we introduced some new resources, now he is chasing to become number one again.’ Saneet laughs, ‘It’s all very collaborative, we all work together as a team rather than having strict rules forced on us by a remote

Join the growing Mexican QSR aimed at tackling world hunger, one burrito at a time through our Plate 4 Plate initiative. New exciting franchise regions now available: • WELLINGTON • DUNEDIN • NELSON • HAMILTON • PALMERSTON NORTH • CHRISTCHURCH Contact the team today at www.zambrero.co.nz/franchise 04 213 9594 For every burrito and bowl sold a meal is donated to those in need in developing countries.

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JOIN THE GARDEN RETAIL INNOVATOR Franchise opportunities available now

1912

Humble beginnings Mr AW Palmer opens a nursery in Glen Eden.

Family Business

2012

1958 Stanley Palmer opens NZ’s first retail garden store, revolutionising the way gardeners shopped forever.

2008 Celebrating 50 years of garden retail innovation.

Setting the standard in modern garden retail; Tauranga wins coveted NGINZ Garden Centre of the Year 2012/3 & 2014/5.

2018

Uniquely Kiwi

2012

Market Innovator Lifestyle Destination Petone store opening Q3 2018, includes a licensed cafe, florist, outdoor living and home décor set in a large and modern retail complex.

Marked our 100th year with a new era in garden retail – Albany store wins Red Award for excellence in Retail Store Design, Home Category

Join the brand which has been leading the way since 1912. Palmers and Cafe Botannix franchises for sale – buy one or buy both. Joint venture opportunity available for the right people. Learn more about our brand at palmers.co.nz

contact

Murray belcher united franchise systems murray.belcher@ufsltd.co.nz 021 483 500 for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

opportunity: business & commercial

Three Jim’s Test & Tag franchisees share experiences from their first year training, support and opportunity

JUMP STARTS T

hree new franchisees who joined the Jim’s Test & Tag franchise in the past year have already found themselves running successful businesses as a result. ‘It feels like a really good thing we’ve got going here,’ says Gordon Simmons from Wellington. ‘All the franchisees get on well, so you never feel you’re on your own – we have regular meetings and there’s a lot of collaboration between us on big jobs. Of course building a good business takes time but my figures are certainly in the black and going in the right direction.’ Gordon previously worked on propulsion systems with the Royal Air Force for 15 years. ‘When I came to Wellington, I became a self-employed consultant in business continuity and disaster recovery, but I found a lot of complacency which led me to look elsewhere. I wanted something less dependent on single customers so when I saw Jim’s I started to investigate. The more questions I asked, the fewer arguments I could find against it. It had everything I was looking for – a support mechanism, a network, mentoring, and a price I felt was reasonable with fees that would allow me to develop a good business.’ Jim’s Test & Tag provides testing and tagging services for electrical equipment in workplaces throughout the country, as well as fire extinguisher inspections and sales and even first aid equipment. Much electrical equipment on building sites needs to be checked every three months, while on-premises equipment in workshops needs six-monthly testing. A growing number of office machines need annual testing too, all according to the relevant standards: AS/NZS3760:2010 for electrical equipment, and NZS4503:2005 for fire extinguisher inspections. It means a lot of work – and a lot of repeat business – for Jim’s franchisees.

Kevin du Preez (top), Gordon Simmons and James Wilson (left): all making a fresh start with Jim’s Test & Tag

James Wilson of Paraparaumu is another newbie. Prior to Jim’s, James had been involved with a video shop and was, as he put it, ‘A bit gun-shy of franchises! But Jim’s is a very different operation – for a start the franchise actively works to promote the success of your business. There is a flat fee, not a percentage, and the level of support is very high. For example, when I was looking for my vehicle my regional franchisor came with me to help assess it.

‘The training in Australia was very comprehensive and as a new franchisee we get extra leads for the first 12 months to enable us to build up our business. I’m now 60 so this is a chance to create something worthwhile before retirement, and the franchise is flexible enough for me to wind down to fewer days a week when I want to. I’m really enjoying putting the time into growing and I get great job satisfaction out of it.’

repeat business An expert in concrete and foundations, Kevin du Preez ‘escaped’ from South Africa in 2015. ‘I was offered three jobs the moment I arrived, but construction can be hard work on an older body and at 50 I felt I needed a break. I picked up a copy of Franchise New Zealand magazine and found Jim’s Test & Tag. Although I’d run a large division of a company in South Africa, I thought franchising looked like a really good way into self-employment as I reckoned I had a lot to learn about business in New Zealand. ‘I’m not a salesman but I can talk, so for my first six weeks I phoned everyone I knew and got their business. As many machines are on a three or six month cycle, it got trickier after that for a bit but I felt more confident. Now I’m making inroads into my north Auckland territory and generating steady contacts that are turning into repeat business.’

getting to know you As part of the massive Jim’s Group, which has over 4,000 franchisees around the world, Jim’s Test & Tag franchisees have access to valuable buying power and support, as well as one of the best-known brands in the business. Franchises are available for around $55,000 +gst, plus an approved vehicle. This includes full training and all the necessary equipment to provide a totally professional service. So what do you need to be a good Jim’s Test & Tag franchisee? Our three newbies share their thoughts. ‘You must be personable and businessminded, prepared to follow an operational and strategic plan,’ says Gordon. ‘Be prepared to do the leg-work,’ says James. ‘The 0800 number brings lots of business, but nothing beats knocking on doors and getting to know your potential customers and their equipment and needs.’ And Kevin says, ‘You don’t need electrical qualifications – I’m a jack of all trades and I knew quite enough to be going on with. If you’re a little bit tech savvy, this can be a great business.’ ‘Workplace safety legislation means we have opportunities available for immediate start throughout the country,’ says Peter Mahon, Divisional Franchisor for Jim’s Test & Tag. ‘If you want to make a change for the better in your life, contact me now.’

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advertiser info Jim’s Test & Tag www.jimstestandtag.co.nz Contact Peter Mahon P 0800 454 654 info@jimstestandtag.co.nz

buying a franchise: taking professional advice

don’t use ANY OLD LAWYER Buying a franchise? Harshad Shiba suggests reasons why you should consult a specialist lawyer

hen you’re looking at buying a franchise, it’s very important to consult a lawyer – after all, you’re getting into a business relationship that will affect your life, your savings and your future. It’s a big decision, so you may be tempted to use a family lawyer that you already trust, or a local commercial lawyer rather than a specialist. But think twice before you go down that path. After more than a decade in franchising, I have seen far too many transactions stall or fall over because a prospective franchisee has chosen to use a lawyer not experienced in franchising. I have also acted for many franchisors and franchisees in circumstances where it was quickly apparent that the franchisee in question did not understand how franchising works and what they were signing up for – despite having previously consulted a lawyer. Joining a franchise can be made much more straightforward if you engage a specialist franchise lawyer from the start. I once heard someone say, ‘There’s no such thing as a specialist franchise lawyer – it’s all just

commercial law,’ but in real life that couldn’t be further from the truth. The more experience you have in any area, the more you know about it. In the context of franchise law, that means knowing exactly what to look for when evaluating franchise agreements and giving advice to potential buyers.

getting the balance right It’s normal that a franchise agreement is weighted in favour of a franchisor. This often causes concern to non-specialists, but it’s for a good reason: a franchisor needs to have sufficient control and influence to ensure that all the franchisees are operating in conformity with the system. If they are not, then the franchisor needs the ability to force compliance or, in the worst case, terminate the agreement. This is for the benefit of all of the franchise network’s members, as a rogue franchisee will adversely affect the brand’s image and therefore the businesses of all the other franchisees. However, such franchisor

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rights need to be carefully balanced and should not go beyond what is reasonably necessary to protect the system. A lawyer inexperienced in franchising will often not understand where this balance lies, and what clauses are common or acceptable. As a result, they will often seek a screed of changes, most of which no franchisor would or should accept. Apart from anything else, a franchisor who has 25 franchisees on the same terms is unlikely to offer different terms to the 26th – that would hardly be fair. While such a lawyer will no doubt have their client’s best interests at heart, the result is that it will often cost the prospective franchisee more than they would have spent on a specialist: there will be more time spent by the franchisee’s lawyer, more by the franchisor’s lawyers (whose costs may be recoverable from the franchisee) and, of course, a delay in concluding the transaction. By contrast, an experienced franchise lawyer will know whether a clause contained in a franchise agreement is a standard type of clause, and will also know whether the way that the clause is drafted is reasonable. For example, it is normal to see an indemnity clause in a franchise agreement whereby the franchisee agrees to compensate the franchisor for losses in the event that the franchisee breaches the agreement. However, it is not acceptable to see an indemnity clause which is drafted so broadly that the franchisee indemnifies the franchisor for all losses the franchisor sustains as a result of the franchisee operating its franchised business. After all, it is not reasonable for a franchisor to require that franchisees indemnify it for losses arising out of the franchisor’s negligence, or for the franchisee otherwise following the franchisor’s own directions or instructions.

www.ParallelDirections.co.nz

experience counts In addition to a comprehensive understanding of franchise-related contracts, experienced franchise lawyers will be well-versed in other important aspects of good commercial law such as asset structuring and protection, leasing, financing and other commercial matters that affect trading businesses and their owners. It is imperative that a prospective franchisee takes advice to ensure that the transaction in its entirety has been thoroughly reviewed and the appropriate advice provided. Given an experienced franchise lawyer’s breadth of experience in working in the industry, they will have a sense of whether the terms of such commercial arrangements are good, bad or ugly, and will offer guidance accordingly. For example, an experienced franchised lawyer will have an idea of whether rent structures under a lease are favourable or unfavourable, or otherwise have some (nonconfidential) intelligence about a particular market that may influence your decision on whether or not to proceed. They will also often have knowledge of the franchise system involved, or of similar systems, that can prove very valuable to a new entrant. about the author If you’re looking at buying a franchise, then, do yourself a favour and seek advice from a specialist franchise lawyer. It’s an exciting but complex area where experience counts – and where inexperience could cost you dearly.

Harshad Shiba is director of Quantum Law. He has specialised in franchise law for over a decade and regularly acts for franchisors and franchisees alike assisting with business establishment, day-to-day commercial transactions and franchise disputes.

Find the best location AND secure a fair lease Commercial leasing is a specialist field, so use an expert and get it right. • Negotiate a fair deal • Handle renewal agreements • Discover strategies to improve profitability

Independent and trustworthy - we work for tenants! Phone: +64 9 550-8500 Email: info@ParallelDirections.co.nz

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opportunity: retail

ticking

ALL THE BOXES Pack & Send takes the smart route to attracting clients and building franchisees’ businesses

t’s only been three weeks, but this franchise is already ticking all the boxes for me,’ says Rita Krishna of Pack & Send in Manukau. ‘Opening a new business is never easy but Pack & Send’s award-winning system is already proving its worth. On my first day of operation I had a host of enquiries and business is growing fast. It’s probably the best decision I’ve ever made!’ After a long career in hospitality, and then taking a couple of years out to have her daughter, Rita went on to complete a Diploma in Shipping & Freight at MIT. ‘I wanted to be in an industry which was never going to die out,’ she explains. ‘It was a big change from hospitality, but as soon as I got my Diploma I was immediately employed by a freight-forwarding firm at Auckland Airport and got to know the logistics industry from the inside. I’ve always had a dream of working for myself, so I ordered a free copy of Franchise New Zealand magazine and found Pack & Send. The model appealed immediately.’

great systems plus great people Launched in New Zealand in 2008, Pack & Send initially specialised in sending Fragile, Large, Awkward or Valuable (FLAV) items both at home and overseas. Franchisees operate from retail premises, with a van enabling them to collect items from private or commercial customers such as online retailers and galleries or auction houses. The company’s growing reputation in these sectors enabled it to move smoothly into other freight categories requiring top quality service such as IT equipment, which has become a staple. ‘Making smart use of technology and the internet, and combining innovative systems with great people on the ground is key to Pack & Send’s success,’ explains NZ franchisor Matthew Everest. ‘For example, we’ve developed a platform that will integrate with any system used by any courier company. This means that things like pricing, track and trace, bar coding and consignments can be read commonly so clients and franchisees have realtime information on any item. ‘Also, a new online self-service system called Book & Pay will enable customers to book online and weigh, measure and pack their parcels from anywhere. We can collect, or customers can bring them into their local store. It’s ideal for individuals selling items online, for example, and provides a valuable additional passive income stream for franchisees.’ The use of technology extends to helping franchisees build businesses, as Rita has quickly discovered. ‘Pack & Send has developed a leading-edge software package called GMx which processes consignments, sends business leads to each store and saves a lot of time in costing,’ Rita explains. ‘It’s easy-to-use and you certainly don’t need to be tech savvy or have a degree in logistics. ‘All these things add up, along with the brand, to a great business model, but I think what I’ve loved most of all about joining Pack & Send has been the massive support that has been given to me throughout the whole process. The franchise support team are total professionals; they are available whenever I need help and have answered every question I’ve ever had. I’m very glad I chose Pack & Send.’

guaranteed leads

Rita Krishna (centre) thanks her very first customers

of $210,000 +gst provides a turnkey operation including everything from finding your premises and training to systems, initial stock and fit-out,’ says Matthew. ‘Best of all, we’ve introduced a Trackable Brand Lead Guarantee which is designed to give franchisees confidence. Very simply, it guarantees a minimum quantity of trackable leads in the first year, providing a solid base of prospective customers contacting your store from opening day for you to convert into paying customers. With the peace of mind that comes from knowing you’ll be getting advertiser info the leads, you can relax and focus on giving the level of service that Pack & Send New Zealand will convert them into paying www.packsend.co.nz customers – and, as a result, build Contact your business much more quickly. Matthew Everest We have opportunities all over the P 0-3-982 7252 country so contact me to find out M 021 799 783 more.’ matthew.everest@packsend.co.nz

INVEST IN A BUSINESS

THAT DELIVERS Innovation is an integral part of the PACK & SEND culture and business strategy. Join a franchise network that constantly delivers ecommerce and logistics technology solutions with an international footprint of more than 135 Service Centre locations. PACK & SEND has been in business for 25 years with continual growth. We are one of New Zealand's leading franchise businesses and have been internationally recognised for embracing world class franchising practices. Award-winning Franchise System Earn Passive Income with our Innovative New Online Ordering Platform Trackable Brand Lead Guarantee Program for Peace of Mind Leading-edge Point of Sale Software in a Specialised and Growing Retail Network Excellent Reputation & Customer Reviews Unlimited Profit Potential in the Lucrative Freight and Logistics Industry

Ph Matthew Everest on 03 982 7252 for opportunities available in your region packsend.co.nz/own-a-franchise

Pack & Send franchisees come from all walks of life, and the business especially suits couples or entrepreneurs with minimal staff. ‘An investment franchise.co.nz – PUTTING PEOPLE IN BUSINESS for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Anything Anywhere.

WESTPAC NEW ZEALAND FRANCHISE AWARDS 2018

Zaina Misha of Paramount’s accounts team celebrates their Supreme Award

SOCIAL T

he Westpac New Zealand Franchise Awards are the highlight of the franchising year, when franchisors, franchisees and everyone involved in helping them comes together to celebrate the top performers in this $27.6 billion sector.

event

Franchise New Zealand had a full report on its website and Facebook pages within minutes of the final awards being announced, as well as an email newsletter – with pictures! Here are some more photos of the night from photographer Grant Southam. If you’d like to stay up-to-date, sign up for our newsletter at www. franchise.co.nz or follow www.facebook.com/ FranchiseNewZealand/

Franchise New Zealand for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Summer 2019

Year 27 Issue 04

IT’S NOT EASY TO BECOME A NZ HOUSE SURVEYS FRANCHISEE, WHICH IS ALL THE MORE REASON YOU SHOULD Pre-purchase house inspection company offering a range of building reports and inspections, including methamphetamine testing and asbestos surveying. Benefits include; ongoing training and support from head office, latest technologies, continued industry research and development, discounted rates from suppliers, and marketing support. Full and part-time franchises available across New Zealand. Eight franchises already established. Franchises from $19,000 - $36,000. This cost includes a start-up kit of tools, manuals, training, equipment, and marketing. We have a great team in our established franchises, so we’re looking for like-minded people. If you’re hard working, have integrity, and the nous to go further than others... then we encourage you to apply. The FANZ team behind the Awards: Lauren, Robyn and Susan

FIND OUT MORE:

www.nzhousesurveys.co.nz/franchise or contact our franchise manager Chelsea Mooyman Email: chelsea@nzhousesurveys.co.nz or phone 0800 487 884

franchise.co.nz – PUTTING PEOPLE IN BUSINESS for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Westpac Directo Over 275 different franchises

what’s available?

what does it cost?

what do they do?

how many are there?

who do I contact?

0800 Sunshade

Home & Building

$25,000

0800 Sunshade are designers, manufacturers and installers of outdoor weather protection products.

7 7

FANZ

description

number in NZ, globally

industry

investment from

company

page number

A-B franchise and business opportunities get more information P 0-6-876 9675

AA Auto Centre

Auto Services

$150,000

Become a premier provider in the vehicle service and repair market.

34 34

P 0-9-966 8704

A Buyer’s Choice Home 44 Inspections

Home & Building

$32,500$65,000

Proven international franchise operating in 15 countries around the world. The house inspection industry is rapidly growing with pre-purchase inspections, P testing, maintenance inspections and safe and sanitary reports. We are now looking for further inspectors nationwide.

13 200

John Goodrum M 021 945 140 E john.goodrum@abuyerschoice.co.nz W abuyerschoice.co.nz

Accessman

Home & Building

$1,000,000

New Zealand’s leading hire company supplying scissor lifts, cherry pickers and knucklebooms. There are exciting new franchise options available throughout the North Island. A unique opportunity exists for the right person to work their way into a franchise ownership role.

6 6

Lena Harrington P 0-3-341 3566 M 021 361 622 E franchises@accessman.co.nz W accessman.co.nz

Active+

Health & Fitness

$20,000

North Island-wide chain of physiotherapy and rehabilitation clinics, offering multi-disciplinary services of physiotherapy, occupational therapy, pilates and exercise rehabilitation, ACC rehabilitation contracts, health and wellness services. Operating since 1990. Previous health services experience preferred.

22 22

Gill Webb P 0800 224 486 E gill.webb@activeplus.co.nz W activeplus.co.nz

AluRestore

Home & Building

$49,500

Offers customers the opportunity to restore their joinery. Huge potential for new franchisees.

1 1

P 0508 737 867

Food & Beverage

$300,000

Market leader in the sales and distribution of milk products and beverages throughout New 65 65 Zealand including Anchor, Primo, Zing, Mammoth Supply Co, Fresh N Fruity, De Winkel, Country Goodness, Mainland, Kapiti, CalciYum and Eon. National franchise structure operating since 1992 offering exclusive territories.

Health & Fitness

$280,000

Convenient 24-hour fitness club franchise. Voted the world’s number 1 top global franchise 2015/16.

35 1300+

P 0-7-974 4589

Business & Commercial

$69,000

Appliance Tagging Services are Australia’s leading electrical testing and tagging franchise and are now franchising in New Zealand. Join our award-winning franchise business and enjoy the support of our proven system. We are seeking safety-minded well-organised people with a passion for success.

New 54

Steve Wren P 0061 3 8520 9750 M 0061 401 655 655 E steve@ats.com.au W appliancetaggingservices.com.au

Armstrong Smarter Security

Business & Commercial

$150,000

Armstrong for smarter security. Retail and mobile locksmith and alarm specialists.

18 18

P 0-9-415 0585

At Your Request Franchise Group

Home & Commercial $14,000

NZ’s premium home, commercial and lawn service franchise system.

200+ 200+

P 0800 297 297

Baby On The Move

Retail

$120,000

Specialising in rental and sales of baby and toddler car seats and other products.

17 17

P 0-9-422 2285

Food & Beverage

$150,000$400,000

With over 30 years of experience, Bakers Delight is a successful franchise business with a growing network of over 700 bakeries spanning across four countries. Bakers Delight has a proven business formula which provides comprehensive training and on-going support.

27 700+

P 0800 225 388 E franchiserecruitment@bakersdelight.com.au W bakersdelight.com.au

Bark Busters

Leisure & Education

$22,000 $30,000

Join Bark Busters, the largest, most trusted in-home dog training company globally.

5 275

P 0800 167 710

Bedpost

Retail

$50,000

New Zealand’s premium specialist bedding and bedroom furniture retailer with a focus on superior customer service, top brands and expert advice. Looking for motivated owner operators passionate about selling and providing a high level of customer service.

16 16

Graeme Doak M 021 665 923 E graeme@bedpost.co.nz W bedpost.co.nz

Beds R Us

Retail

P.O.A

Join NZ’s largest independent bedding group. Franchise opportunities available with full support.

46 46

P 0-9-972 3022

Bin Inn Retail Group Co-operative

Retail

$110,000

Co-operative of nationwide wholefoods and speciality grocery stores. No previous experience required.

36 36

P 0-7-575 6939

Body Audit NZ

Health & Fitness

$80,000

Provides body composition testing services. Experience not essential. Full training and ongoing support.

New New

M 0274 331 266

Books & Gifts Direct

Retail

$25,000

Books and gifts sold directly from lunchrooms and receptions.

45 200

P 0-9-9477 0012

Breakers Restaurant

Food & Beverage

$100,000$450,000

Life is all about opportunities. Breakers surfing-themed family restaurants have grown over the last 20 years to become one of the most renowned, successful and innovative hospitality operations and have developed into an iconic leisure and lifestyle consumer brand network.

10 10

Stefan Burt P 0-6-834 0537 M 022 639 2336 E stefan@breakers.kiwi W breakers.kiwi

Brucies Lawnmowing & Garden Care

Home Services

$49,000

Brucies Lawnmowing and Garden Care has grown dramatically since launching. We have a strong presence in Auckland and are looking to establish master franchises throughout New Zealand. We can help you build a strong business. No experience required, but professionalism and integrity are a necessity.

12 12

Bruce Rea P 0-9-267 7244 M 027 273 4992 E bjrea@xtra.co.nz W thebruciegroup.co.nz

Budding Ideas

Business & Commercial

$25,000

100% NZ owned, specialising in the hire of artificial flower displays.

6 6

P 0-9-390 8979

Building Wash Services

Business & Commercial

$330,000

BWS is the market leader in the exterior washing of commercial buildings. Outstanding opportunities for, motivated self-starters with an eye for details, a good understanding of safety and sales ability. Being trade qualified or experienced in commercial property of benefit. Full induction and training programme.

New New

Simon Green P 0800 470 075 M 021 523 301 E simon@bws.co.nz W bws.co.nz

55 83

Jason Lowery P 0-9-376 7623 M 021 362 553 E info@burgerfuel.co.nz W burgerfuel.com/nz/franchise

Anchor Franchise

Anytime Fitness Appliance Tagging Services

Bakers Delight

BurgerFuel

24, Food & Beverage 25

$300,000+ BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business.

Shannon Davidson E shannon.davidson@fonterra.com W anchor.co.nz

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2019 Year 27 Issue 04

for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

tory of Franchising 84 franchise and business opportunities

94 specialist advisors

96 consultants and others

looking for a business opportunity but don’t know where to start? choose by industry

We have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at www.franchise.co.nz

choose by investment

The ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

note

choose by type

Listing information is supplied by that particular entity. The symbol in the FANZ column denotes a member of the Franchise Association. You are advised to confirm the accuracy of the listing and the membership status of any entity. Neither the sponsors of this Directory nor FANZ nor the publisher accept liability for any omissions or errors.

The description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at www.franchise.co.nz

Burger Wisconsin

FANZ

number in NZ, globally

description

get more information

Food & Beverage

$300,000$350,000

At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, with new sites planned throughout New Zealand and an existing store refresh programme underway. It’s a gourmet opportunity for operators with good taste.

22 22

Tyler Kerlin P 0-9-973 4559 E info@wisconsin.co.nz W burgerwisconsin.co.nz

Business Buddy

Financial Services

$45,000

Calling all CA’s and CPA’s - we want you. Business Buddys are chartered accountants & Xero experts, gold partners in fact. We specialise in working with trades.

2 2

Kirsten Hawke P 0800 283 399 E office@businessbuddy.co.nz W businessbuddy.co.nz

Caci

Health & Beauty

$300,000

Caci is the market leader in appearance enhancement with a premium brand that delivers the best results. They are enjoying significant growth having opened multiple new locations in the past 12 months. We now only have limited locations remaining in New Zealand – apply today.

50 50

Hilary Metzger E hilary.metzger@fabgroup.co.nz W caci.co.nz/franchise

Food & Beverage

$150,000

Contemporary deli cafés serving organic coffee and organic food options in Palmers garden centres.

4 4

Murray Belcher P 0-9-444 4369 E murray.belcher@ufsltd.co.nz

Café Botannix

industry

investment from

company

page number

franchise and business opportunities B-C

CAL Systems

Financial Services

$90,000

Turn-key operation. Set up and run a finance company from home.

30 30

P 0-4-293 6899

Cambridge Homes

Home & Building

$150,000

Offering driven, motivated people the opportunity to become a Cambridge Homes franchisee.

5 5

M 021 409 763

Carlton Party Hire

Business & Commercial

P.O.A

We are the biggest party hire and event company in New Zealand with a reputation for creating 8 8 perfect settings at any venue for any occasion no matter the size. Join the Carlton Party Hire team working behind the scenes to make every function successful.

Suzanne Young P 0-9-815 0187 M 027 4789 522 E admin@carltonpartyhire.co.nz W carltonpartyhire.co.nz

Food & Beverage

$1,000,000

We are looking for enthusiastic franchisees to join the Carl’s Jr. team.

18 1300+

M 021 276 9769

Retail

$250,000

New Zealand’s largest flooring retailer. The size of the Carpet Court group means that Carpet Court franchise partners benefit from the advantages of scale when it comes to all aspects of business, including buying power, marketing, product range and other business support services.

57 57

Colin Jones M 027 453 4876 E support.office@carpetcourt.nz W carpetcourt.nz/careers

Cartridge World

Computer

$100,000$125,000

The largest, most experienced cartridge refilling company worldwide. Franchisees operate from retail premises.

36 1650

P 0-3-446 8600

Cash Converters

Retail

$650,000

Looking for an exceptional return on your investment? We’re New Zealand’s favourite place to buy and sell, the world’s largest second-hand dealer and market leader in short term credit services. With more than 700 stores internationally you’ll be buying a tried and tested, well respected brand.

28 700+

Colin Mahoney P 0-9-281 7334 E enquiries@cashconverters.co.nz W cashconverters.co.nz

Central Landscape & Garden Supplies

Home & Building

P.O.A

Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction.

9 9

Mike Armour P 0-9-273 5352 M 0274 506 639 E mike@centrallandscapes.co.nz W centrallandscapes.co.nz

Champion Travel Referral Agents

Travel

$51-$4500 A unique business opportunity for frequent travellers with entrepreneurial spirit. An annual fee 12 entitles agents to earn a percentage of commission rebates on personal and referral travel 12 bookings made under contract. See www.championtravel.co.nz for more information. ‘It pays to book Champion Travel!’

Cleancorp

Home & Commercial $25,000

Cleancorp offers home cleaning and commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.

105 105

Ivone Sass P 0-9-304 0599 M 021 272 0084 E ivone@cleancorp.co.nz W cleancorp.co.nz

Clean Planet

Business & Commercial

$20,000

Clean Planet, environmentally better for you and your customers. No selling, no invoicing, we do it for you. Well-established and growing strongly throughout regional New Zealand. Now looking for master licensees and franchisees. Work for yourself with the support of our proven processes and systems.

130 130

Tony Pattison P 0-9-622 0828 E tony.pattison@cleanplanet.co.nz W cleanplanet.co.nz

Cleantastic Commercial Cleaning

Business & Commercial

$13,800

An established, award-winning franchise with over 300 franchisees operating around the country. This mobile cleaning service franchise offers high quality cleaning at cost effective prices. Franchisees utilise the brand, marketing systems, support and technical expertise. Comprehensive training, equipment, uniform, business cards and manuals provided.

280 1000

Kevin Richardson P 0800 800 055 E kevinrichardson@cleantastic.co.nz W cleantastic.com

Cobb & Co.

Food & Beverage

$500,000

Welcome back to Cobb & Co., New Zealand’s original restaurant chain. With unbeatable brand 8 recognition, enviable buying power, proven profitability and on-going support from Cobb Group, 8 it’s not hard to see why owning a Cobb & Co. is a special opportunity.

Ben Gower P 0-7-281 1197 M 0204 1007 007 E ben@cobb.co.nz W cobb.co.nz

Food & Beverage

$350,000$450,000

Coffee Culture is the South Island’s leading boutique group of coffee shops. We’re currently expanding and need passionate coffee lovers to join us. With over 22 years experience, we offer support and training that’s second to none.

20 20

Sacha Coburn P 0-7-855 3996 M 027 475 0390 E sacha@coffeeculture.co.nz W coffeeculture.co.nz

Coffix

Food & Beverage

$100,000

Offers exceptional Fairtrade coffee at a fair price. Ethical and environmentally responsible company.

19 19

M 021 287 2220

Colourplus

Retail

$200,000

At Colourplus, we’ve got your style. Your local store offers all the inspiration, expertise and advice you need to turn your decorating dreams into reality. With 30 stores nationwide, offering a range of top quality paint, wallpaper, curtains, blinds, giftware and decorating accessories.

29 29

P 0-9-818 9215 E info@colourplus.co.nz W colourplus.co.nz

Food & Beverage

$250,000$450,000

NZ’s premium café franchise. A highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Awarded both Supreme Franchisee of the Year and Food and Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships.

71 71

Peter Webster P 0-9-520 1044 M 021 883 852 E peter@columbuscoffee.co.nz W columbuscoffee.co.nz

Carl’s Jr. Carpet Court

Coffee Culture

Columbus Coffee

Search the Westpac Directory of Franchising at www.franchise.co.nz for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Maxwell Burns P 0-6-843 6280 M 021 0220 2220 E info@championtravel.co.nz W championtravel.co.nz

FANZ

description

number in NZ, globally

industry

investment from

company

page number

C-F franchise and business opportunities get more information

Complete First Aid Supplies

Business & Commercial

$55,000

Market leader in supply of first aid kits to businesses. Seeking self-motivated people.

2 2

P 0-9-827 7726

Computer Troubleshooters

Computer

$27,500

Do you have what it takes to be a Computer Troubleshooter? We are looking for entrepreneurs to join our well established franchise network. Computer Troubleshooters is a global ICT support franchise, first established in 1997 and operating in 300 locations across 15 countries.

15 300+

Dennis Jones P 0800 728 768 M 0274 922 911 E dennis@cts.net.nz W computertroubleshooters.co.nz

Cookie Time

Food & Beverage

$75,000

Distribution of snack products to retailers & other on-sellers.

43 43

P 0-3-349 6161

Food & Beverage

$70,000

Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised.

31 31

Steve McMullen P 0800 804 104 M 029 770 0994 E steve@cookright.co.nz W cookright.co.nz

Cookright Kitchen Services

Cooltime

Home & Building

$30,000

Air conditioning installation company. Preferred installer for NZ’s leading electrical retailer.

7 7

P 0-7-854 1518

Corporate Cabs

Business & Commercial

From $20,000

Corporate Cabs is NZ’s most professionally driven cab service. Founded 20+ years ago, we continue to set the benchmark for premium service. The strength of our brand is in the professionalism and dedication of our owner-drivers. We invite you to join our fleet.

396 396

Jeff Coyle P 0-9-632 0602 E info@jointhefleet.co.nz W corporatecabs.co.nz

CrestClean

Business & Commercial

$10,000

Full service franchise, all contracts provided. Guaranteed income paid twice monthly. 625 CrestClean prepares GST returns, accounts and tax returns. Full training programme provides 625 career pathway. Operating since 1996. Franchises operating nationwide. Master franchises are also available.

Chris Barker P 0800 273 780 E info@crestclean.co.nz W crest.co.nz

Crest PropertyCare

Business & Commercial

$15,000

If you have handyman skills, or are good with outside jobs, you may like to consider a Crest PropertyCare franchise. We provide caretaking services to schools and building owners, looking after their grounds and doing simple property maintenance duties. Franchises are available throughout NZ.

23 23

Chris Barker P 0800 273 780 M 021 939 204 E chris.barker@crestclean.co.nz W crestpropertycare.co.nz

Crewcut

Home Services

$16,000

Crewcut is a lawn and garden maintenance franchise with businesses for sale. For over 26 years we’ve had operators providing lawn mowing, hedge trimming, section clearing, and gardening to Kiwi’s all across New Zealand. Buy a business with support, strong branding, and values.

260 260

Pauli Horgan P 0800 800 286 E pauli@crewcut.co.nz W crewcut.co.nz

Cutshop

Home & Building

$1.2m

Cutshop is a successful business offering contract cutting services to kitchen and wardrobe 3 retailers, interior fit-out specialists, and designers of bespoke products all over New 3 Zealand. Prime opportunities to invest in and manage a production and programming franchise are now available. Call for details.

André Hofer P 0-9-666 0632 M 021 879 413 E andre.hofer@cutshop.com W cutshop.com

Deck & Fence Pro

Home Services

$49,950

Professional home service franchise offering specialised restoration services to homeowners for decks, fences, garden furniture, garage doors and more. Oil, stain and paint restoration specialists. Franchises available nationwide. Full training and equipment included. Download a free info pack at www.deckandfencepro.co.nz

28 28

Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W deckandfencepro.co.nz

Domino’s

60, Food & Beverage 61

$450,000

Specialist quick service pizza franchise opportunity. You must have passion, commitment and a drive to succeed. Strong leadership skills, good people and administration skills, plus an entrepreneurial flair required. Have fun and work in a young, energetic and vibrant organisation.

110 2200+

P 0508 437 262 E franchise.recruitment@dominos.co.nz W dominosfranchise.co.nz

Dream Doors

Home & Building

$75,000

Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a proven dynamic international business model.

10 118

Derek Lilly P 0-3-443 5133 M 027 213 5133 E del@dreamdoors.co.nz W dreamdoors.co.nz

Driving Miss Daisy New Zealand

Home Services

$30,000$35,000

Driving Miss Daisy is NZ’s No.1 companion driving service. Currently we have 67 territories in 67 operation. If you are interested in becoming the next Daisy in this growth industry, call us today. 97 Our NZ franchises are an extremely affordable small business option.

Paula Lee-Smyth P 0-6-877 0363 E paula@drivingmissdaisy.co.nz W drivingmissdaisy.co.nz

Duo Photography

Leisure

$25,000

Seeking people with a passion for photography and a warm personality.

7 7

P 0-4-972 2364

Eco Insulation

Home & Building

$30,000

New Zealand’s premium installer of eco-friendly insulation and clean heat products.

9 9

Nick Hall P 0800 400 326 E nhall@ecoinsulation.co.nz W ecoinsulation.co.nz

Home & Commercial $30,000

A product sales-based business selling automatic insect control, odour control and fragrancing systems. Selling to both commercial and residential customers. Suitable for husband/wife teams or individuals with sales or business experience. A franchise opportunity with room for independent thinking.

18 30

Craig Cameron M 0275 656 418 E craig.cameron@ecomist.co.nz W ecomist.co.nz

Electrify.nz

Retail

$25,000

The electric bike business is growing rapidly with thousands of Kiwis switching to e-bikes for transport and recreation. Electrify.nz has the rights to top international e-bike brands and is looking for people with passion and ambition to partner with us in key locations around New Zealand.

9 9

James Munro M 021 644 405 E james@electrify.nz W electrify.nz

Embroidme

Business & Commercial

$95,000

Embroidme is New Zealand’s largest uniform and promotional products business. Embroidme 14 focuses on the business-to-business market providing apparel for uniforms and branding them. 350 Low stock, low staffing, high repeat, high margin, Monday to Friday business. We’re looking for business-minded people, no industry experience required.

Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

enableMe New Zealand

Financial Services

$90,000

Want to help New Zealanders realise their financial goals and achieve financial freedom 8 faster? Here’s your chance - enableMe NZ is a business of highly trained professionals offering 8 financial personal training through impartial advice that helps Kiwis gain more control over their financial future.

Hamish Cowan P 0800 897 898 E hamish@enableme.co.nz W enableme.co.nz

Ecomist

Encore Services

32, Business & 33 Commercial

$50,000

Encore is New Zealand’s leading team for residential and commercial repairs, maintenance, insurance work, installations and decorating. We are looking for people with experience in managing people, processes and sales.

8 8

Dan Vincent P 0800 001 048 E danv@traffic.net.nz W nzfranchiseopportunities.co.nz

Epiphany Café

18, Food & Beverage 19

$200,000

Epiphany Café are seeking people who are committed to excellence. Our point of difference is unique products such as homemade artisan donuts. This is more than just a business venture, we work hard, enjoy what we’re doing, and know how to have fun while achieving our goals.

6 6

Jeths Lacson M 021 337 329 E admin@epiphanycafe.co.nz W epiphanycafe.co.nz

Health & Beauty

$197,000$350,000

Seeking franchisees to join the Essential Beauty team throughout NZ.

New 70

P 0061 8 8359 6622

Home Services

$60,000

Multi award-winning Exceed specialising in fixing windows and doors, enhancing and extending the life of joinery. We are an innovative national franchise of 28 years with welldesigned systems to help support your journey with us.

25 31

Tony Burnette P 0800 25 27 36 E careers@exceed.co.nz W exceed.co.nz

Expense Reduction Analysts

Business & Commercial

$79,500

World leading cost management group represented in 32 countries.

26 700+

P 0-4-566 6615

Expert Maths Tuition

Leisure & Education

$30,000

Expert Maths Tuition has provided outstanding maths tuition to thousands of students.

7 7

P 0800 628 463

Express Business Group

Home Services

$9,950

Home services franchise which includes all initial equipment, training and great support.

70+ 3500

P 0800 397 737

Business & Commercial

$20,000

Fastway Couriers is an award-winning franchise system that provides local and national courier services at competitive prices and a simple prepaid system. One of New Zealand’s most successful franchisors with 1,600+ franchisees across 5 countries and 40+ franchise and industry awards.

275 1600

P 0-6-833 6333 E recruitment@fastway.co.nz W fastway.co.nz

Fibrenew New Zealand

Business & Commercial

$90,000

Fibrenew are experts in leather, vinyl and plastic restoration. We are a unique, low cost, homebased, mobile franchise providing services to the automotive, furniture, aviation and marine markets. No experience required. Would suit someone who enjoys working with their hands and has good colour vision.

10 245+

Clive Coffey P 0-3-374 3366 M 0274 324 295 E canterbury@fibrenew.co.nz W fibrenew.co.nz/fibrenew-franchising/

Fifo Capital

Financial Services

$39,500

Provide working capital funding for small businesses.

12 70

P 0-9-302 0949

Fix It Building Services

Home & Building

$5,000

This franchise takes care of everything from building repairs to renovation and additions.

11 11

P 0-9-566 0297

Flex Fitness

Health & Fitness

$300,000$650,000

Flex Fitness is a New Zealand owned and operated 24-hour gym franchise.

14 14

P 0-7-850 5556

Flip Out New Zealand

Leisure & Education

$500,000

Flip Out is one of the world’s largest and most successful trampoline arenas. Business is thriving in New Zealand and we are seeking active individuals to join the hugely successful franchise and enjoy the benefits of a proven and effective business.

8 30

Kyle Dickinson M 021 671 314 E franchise@flipout.co.nz W flipout.co.nz

Essential Beauty Exceed Franchising

Fastway Couriers

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2019 Year 27 Issue 04

for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Flo2Cash

Financial Services

$90,000

Unique opportunity for outstanding salespeople to become a part of the technology revolution.

New New

P 0800 356 222

Flooring Design

Home & Building

$50,000

Retail flooring shops. Franchisees come from within the industry, such as carpet and vinyl installers, with others from widely varying backgrounds. Full training, excellent systems and great support from a wide supplier base. Centralised systems create efficiencies and as a result, a profitable business model.

13 13

Ray Bloomfield M 027 915 4979 E ray@flooringdesign.co.nz W flooringdesign.co.nz

Footloose Shoes

Retail

$200,000

Need a passion for fashion and the desire to own your own business.

19 19

M 021 934 080

Home Services

$32,000

Timing is everything! Aged care and community services are a rapidly growing business. With the population of New Zealanders aged 65 plus projected to double in the next 25 years there has never been a better time to own a Freedom Companion Driving franchise.

17 17

Joanne Bush P 0800 333 499 E franchises@freedomdrivers.co.nz W freedomdrivers.co.nz

Fritz’s Wieners

Food & Beverage

$80,000

Exclusive bratwurst sausages, roller grilled and served in a fresh baguette bun with sauerkraut, 20 onions and condiments. Excellent return on investment. 21

Angie Stenning P 0-3-789 5078 E angie@fritzswieners.co.nz W fritzswieners.co.nz

Generation Homes

Home & Building

P.O.A

We build houses for clients all over New Zealand for a fixed price and on a time guarantee.

14 14

M 0274 908 399

Giggle Entertainment Network

Business & Commercial

$200,000$350,000

Giggle boasts over 1,000 locations with over 1,000,000 people p/w past our screens.

15 15

P 0-6-355 3480

Green Acres Franchise Group

Home Services

$24,000

Green Acres was founded in 1991, and is proudly NZ owned and operated. With 25 years’ experience we are one of the longest running New Zealand owned franchise systems. We have over 650 franchisees and we’re still growing. Lawn and garden franchises for sale now.

550 550

Mitchell Cooper P 0800 692 643 E mitchell@greenacres.co.nz W joingreenacres.co.nz

Grime Off Now

Home Services

$59,950

Grime Off now provide residential and commercial washing and insect control.

2 2

M 027 278 8813

GroutPro

Home & Building

$49,950

GroutPro are a multi award-winning franchise. Earn $2,000+ per week in one of the hottest sectors in the home improvement industry today. This is your chance to join an established, and very successful, industry-leading franchise group.

42 75

Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W deckandfencepro.co.nz

Guthrie Bowron

Retail

$250,000$300,000

The number one home decorating franchise in New Zealand, specialising in paint, wallpaper, custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns.

45 45

Alan Heatlie P 0-9-306 1040 E alan@guthriebowron.co.nz W guthriebowron.co.nz

Habitual Fix

Food & Beverage

$180,000$200,000

New Zealand’s freshest food fix – salads, sandwiches, wraps and smoothies.

15 15

P 0-9-378 4158

Harrisons Carpet

Home & Building

$80,000

New Zealand’s number one mobile carpet franchise. They offer a range of quality floor coverings, and as the largest carpet retailer in the world, they are able to negotiate the best prices. Unique opportunities for motivated individuals to purchase one of NZ’s best franchise systems.

50 1800

P 0800 421 001 E enquire@hah.co.nz W harrisonscarpet.co.nz

Harrisons Curtains & Blinds

Home & Building

$70,000

Own your own interior design business. Fully supported franchise opportunity available from 3 Harrisons Curtains & Blinds. We are now looking for individuals with a natural sense of flair and 3 style who are considering owning their own business, backed by an iconic Kiwi owned brand.

Dan Harrison P 0800 102 004 E enquire@hah.co.nz W harrisonscurtains.co.nz

Harrisons Energy Solutions

Home & Building

P.O.A

Due to significant market growth and demand, Harrisons Energy Solutions are looking for the best of the best sales professionals. People who are considering owning and managing their own business in order to earn greater returns and rewards. Kiwi-owned business and proud of it.

Phil Harrison P 0-9-488 4700 E enquire@hah.co.nz W harrisonsenergy.co.nz

Health Smart Heat Pumps

Home Services

$13,000

Specialist heat pump cleaning and sanitising system.

2 2

P 0-3-377 5441

Hell

Food & Beverage

$200,000

A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide.

73 73

Ben Cumming M 027 364 2431 E franchise@hell.co.nz W hellpizza.com

Hell On Wheels

Food & Beverage

$180,000

Hell Pizza is expanding into small towns with a new mobile franchise model.

73 73

M 027 364 2431

Freedom Companion Driving Services

industry

FANZ

description

company

number in NZ, globally

investment from

page number

franchise and business opportunities F-J get more information

helloworld

Retail

$100,000

Seeking business-savvy people with customer service excellence and a passion for travel.

67 1600+

P 0-9-307 1888

Highmark Homes

Home & Building

$35,000

Highmark Homes was established in the 1960’s and continues to offer quality, yet affordable homes. Building on this success, we are now looking for experienced candidates nationwide. Joining our brand gives you access to proven systems, central office support and our team of designers and quantity surveyors.

6 6

Ryan Hunt P 0-7-574 1956 E ryan@highmarkhomes.co.nz W highmarkhomes.co.nz

Hire-A-Hubby

Home & Building

$32,000

New Zealand’s first choice for professional home maintenance, building and renovation services. Hire-A-Hubby has the distinct advantage of being the only franchise that offers a complete home maintenance and building service that’s professional and totally customer focused.

60 60

Mitchell Cooper P 0-9-845 2640 E mitchell@hireahubby.co.nz W joinhireahubby.co.nz

Hire A Maid

Home Services

$15,000 $35,000

Hire a Maid is an experienced, fully supported and professional provider of high quality home and commercial cleaning services. We are seeking motivated franchise owners who have the drive to provide exceptional services to their clients and be your own boss.

35 35

Lily Lopez P 0800 110 095 E enquire@hire-a-maid.co.nz W hire-a-maid.co.nz/register

Hollywood Bakery Espresso

Food & Beverage

P.O.A

With more than 40 outlets throughout the Auckland region, Hollywood Bakery Espresso is by far the largest and still the fastest growing café chain. For more than 16 years, Hollywood Bakery has been providing great service, great food, great coffee and great prices.

Humitech

Business & Commercial

$90,825

Simple, effective panels to reduce commercial chilling costs and improve performance.

12 12

P 0800 486 434

Installed

Business & Commercial

P.O.A

Offering a range of home services including insulation, garage carpet and meth testing.

6 6

P 0800 29 29 99

InXpress

Business & Commercial

$29,500

Global courier and freight sales consulting franchise.

3 200+

P 0-3-322 5634

Matthew Brown M 021 471 776 E matthew@hollywoodbakery.co.nz W hollywoodbakery.co.nz

Jamaica Blue

Food & Beverage

$320,000$450,000

Release your food flair with the reassurance of a world-class Jamaica Blue franchise network behind you. Systems, ambience, support and innovation will set you apart from the crowd. Exciting opportunities nationwide with a brand you will be proud to call your own.

10 174

Maree Keane M 027 484 7301 E maree@foodco.co.nz W jamaicablue.co.nz

Jani-King

Business & Commercial

$22,000

Jani-King is known as the world’s number one commercial cleaning franchise company providing full operational sales administration support for franchisees. There has only been one name to turn to for quality and value in the commercial cleaning services - Jani-King, the king of clean.

360 13K+

P 0800 526 454 E reception@janiking.co.nz W janiking.co.nz/franchisees

Jellybeans Music

Leisure & Education

$25,000

A fantastic opportunity for those passionate about music education and who want a work/life balance.

New 30+

P 0800 754 372

Jesters Pies

Food & Beverage

$220,000

Jesters New Zealand is set to follow on from the success in Australia. This is your chance to get in on the ground floor of an exciting growth area in the New Zealand market with a well proven system.

18 50+

Mike Connell P 0-9-557 3057 E mike@number8rg.co.nz W jesters-pies.co.nz

Jet Cleaning Services

Business & Commercial

$50,000$120,000

Jet Cleaning Services is one of New Zealand’s leading cleaning companies with specialist commercial cleaning crews throughout the country. Jet Cleaning is looking for highly motivated franchise teams to operate at some of our prestigious customers’ sites across greater Auckland, Hamilton, Wellington and Queenstown.

27 27

Danielle Scott P 0-9-302 1536 E danielles@jetcleaning.co.nz W jetcleaning.co.nz

If you’re just starting in franchising, talk to someone who isn’t. Search the Westpac Directory of Franchising at www.franchise.co.nz for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

description

FANZ

number in NZ, globally

industry

investment from

company

page number

J-L franchise and business opportunities get more information

Jim’s Building Inspections

Home & Building

$65,000$75,000

Jim’s Building Inspections has just launched in NZ. The growth in building and the turnover of homes is driving a need for proper building inspections, meaning a lot of work for new franchisees. Getting in early will mean a great choice of territories too.

New 100+

Cornelius Strydom M 021 502 364 E cornelius@jimsbuildinginspections.co.nz W jimsbuildinginspections.co.nz

Jim’s Carpet Cleaning

Home Services

$49,000

Full turnkey business opportunity. Full training and start-up kit included. Join a well-known and trusted brand. Pay for work guarantee also included for peace of mind of income.

1 88

Tracey Jones M 021 343 445 E tracey.jones@jimscleaning.co.nz W jimscleaning.co.nz

Jim’s Cleaning

Home Services

$30,000

Nothing could be easier than owning your own franchise business with Jim’s. In one easy step, we provide you with all the equipment, training and ongoing support you need to ensure your success. Specialised cleaning businesses for sale across all areas of New Zealand.

21 400

Tracey Jones M 021 343 445 E tracey.jones@jimscleaning.co.nz W www.jimscleaning.co.nz

Jim’s Dog Wash

Home Services

$32,000

Opportunity for dog lovers to make a great income in your own business. One of the biggest franchise brands in New Zealand for the smallest price! Work your own hours, take control of your lifestyle and have fun with the support of Jim’s Group.

3 69

Angela Anderson P 0800 454 654 M 0274 490 448 E angela.anderson@jimsdogwash.co.nz W jimsdogwash.co.nz

Jim’s Mowing

Home Services

$20,000

Mowing/gardening franchise opportunity. Want more flexibility to achieve a better work life balance? Seeking self-motivated people who wish to succeed in running their own business. We provide help and assistance every step of the way to help them build successful businesses.

7 3000+

Rod Skelton P 0800 454 654 E chchadmin@jimsmowing.net.nz W jimsmowing.co.nz

Business & Commercial

$60,000

The leading provider of electrical testing and tagging services. Are you ready to be a part of this highly successful brand and create a new future for yourself? Jim’s Test & Tag gives you the training, support and systems you need to succeed.

35 185

Peter Mahon P 0800 454 654 E info@jimstestandtag.co.nz W jimstestandtag.co.nz

Home Services

$40,000

Becoming your own boss is easier than you might think! We’re offering the chance to become part of the nationally recognised Jim’s brand through Jim’s Trees & Stump Removal. 8 Auckland plus several North Island territories available. Includes full business and systems training.

7 40+

Brendon Jones P 0800 248 733 M 021 818 926 E brendon@jimstrees.co.nz W jimstrees.co.nz

Leisure & Education

$12,500

Leading edge, fun, early childhood physical activity and skills classes for under 5’s. Love working with children? Passionate about child development? Seeking entrepreneurial, creative freedom while still being part of a team? Want a rewarding business with an established and recognised New Zealand brand? Contact us now.

4 4

Sophie Foster M 021 264 0619 E sophie@jumpingbeans.net W jumpingbeans.co.net

Just Cabins

Home & Building

$450,000

Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra room, portable office, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

48 48

Fenton Peterken P 0-9-889 8776 E fenton@justcabins.co.nz W justcabins.co.nz

Just Cuts

Health & Beauty

$100,000$200,000

Be your own boss and get all the support you need. You don’t have to be a hairdresser to own 24 a Just Cuts, but you do need a passion for people and the ability to follow a proven system that 205 has worked for over 27 years.

Luke Manning P 0800 100 114 E bdm@justcuts.com W justcuts.co.nz

Just Kidz

Leisure & Education

$750,000

Pre-school quality early childhood education and care. Education and care from 0-6 years of age. Qualified, registered ECE teachers. Affordable child care with purpose built, fully resourced centres.

Vanessa Henry P 09 393 8085 M 021 204 3410 E vanessa@justkidz.co.nz W justkidz.co.nz

Kelly Club

Leisure & Education

$25,000

We offer you an opportunity to own your own business and make a real difference in children’s 42 lives. Running before and after-school care, and holiday programmes kids just love. Our simple 47 franchise model is easy to understand and we provide full training and support.

Daniel Gerrard P 0-9-427 9377 M 021 409 628 E danielgerrard@kellyclubs.co.nz W kellysports.co.nz

Leisure & Education

$30,000

Giving kids a sporting chance. In-school curriculum, after school academy programmes, school sports days. Education outside of the classroom. Before and after-school care holiday programmes. We are looking for people who have a passion for kids and sport.

35 65

Daniel Gerrard P 0-9-427 9377 M 021 409 628 E danielgerrard@kellysports.co.nz W kellysports.co.nz

Kinetic Electrical

Home & Building

P.O.A

Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business.

19 19

Vicki Bambry M 0274 852 010 E vicki@kinetic-electric.co.nz W kinetic-electric.co.nz

Kitchen Studio

Home & Building

$150,000

New Zealand’s kitchen design specialists. Designing and installing custom-made kitchens throughout New Zealand since 1984. Enquire now for details of what location may suit. Join a motivated, professional, well established franchise network.

16 16

Simon Harkness P 0-9-815 3000 E simon@kitchenstudio.co.nz W kitchenstudio.co.nz

Home Services

$60,000

At Kitset Assembly Services, assembly is our business and demand for the service is extremely high. Successful franchisees benefit from strong income, continuous job security, work-life balance and the latest industry training and knowledge.

16 178

William Flew P 0508 454 873 M 027 492 6667 E franchise@kas.co.nz W kitsetassemblyservices.co.nz

$72,000

Sales and distribution of NZ made and owned beverage products. Seeking energetic entrepreneurial people who want to own a profitable and exciting beverage business in their local area. Full training provided.

New New

David Thexton M 0275 093 385 E david@kiwibeverages.co.nz W kiwibeverages.co.nz

Jim’s Test & Tag / Jim’s Fire Safety

Jim’s Trees & Stump Removal Jumping Beans International

Kelly Sports

Kitset Assembly

Kiwi Beverages

46, Food & Beverage 47

5 5

Kiwikrane

Leisure

$50,000

New Zealand’s crane amusement machine franchise. These stand-alone machines contain 51 soft-toys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate 163 machines in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully.

Cliff Hopkins M 021 410 009 E cliff@kiwikrane.co.nz W kiwikrane.co.nz

Kowhai Roof Coatings

Home & Building

$20,000

The Kowhai guys have been restoring and recoating roofs in most regions of NZ since the 1980’s. We have a proven and exclusive Kowhai coating system. Experience in roofing or coating systems required. Limited number of areas available now for suitable candidates.

19 19

P 0-9-636 1357 E info@kowhairoofs.co.nz W kowhairoofs.co.nz

La Porchetta

Food & Beverage

$400,000

Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part in serving our guests quality Italian food, to order, using fresh ingredients. We are looking for passionate individuals with a strong work ethic and drive to join our family.

5 60

Brendan Flanagan P 0061 3 9460 6700 E franchising@laporchetta.co.nz W laporchetta.co.nz

Landmark Homes

Home & Building

$50,000

Landmark Homes is recognised as an industry leader in top quality, new home design and construction. We are searching for highly driven and motivated people (preferably with building industry knowledge) to join our growing franchise network throughout New Zealand.

14 14

Paul Clarke P 0-7-578 2295 E info@landmarkhomes.co.nz W landmarkhomes.co.nz

Laser Clinics New Zealand

Beauty

$390,000

Laser Clinics New Zealand provides non-invasive aesthetic treatments, such as laser hair removal, cosmetic injections and skin treatments. We are now launching in New Zealand our unique 50/50 award winning franchise partnership. You will earn $100k salary and receive ongoing support and training.

New 113

Liz Seeto M 0061 402 171 399 E franchising@laserclinicsnewzealand.co.nz W laserclinicsfranchising.com/nz

Laser Electrical

Home & Building

P.O.A

Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service.

56 150+

Justin Worsley P 0274 822 306 E j.worsley@lasergroup.co.nz W laserelectrical.co.nz

Laser Plumbing

Home & Building

P.O.A

48 100+

Justin Worsley P 0274 822 306 E j.worsley@lasergroup.co.nz W laserplumbing.co.nz

Latitude Homes

Home & Building

$50,000$150,000

A business opportunity that puts you in control of your future with proven financial rewards.

7 7

M 021 614 360

LCF Fun Languages NZ

Leisure & Education

$1,500

Fun Languages NZ is a kids language club franchise. We offer language clubs for children in childcare centres and schools. Business support and teaching resources for French, Spanish, English, Mandarin, Italian and German. Just want to run your own business and recruit tutors? Training provided.

7 5000+

Helen Fleming P 0800 386 000 M 027 717 1284 E helen@lcfclubs.co.nz W lcfclubs.co.nz

Leadership Management

Business & Commercial

$75,000

LMA licensees deliver a process that provides skill and competency development.

6 44+

P 0800 333 270

Life Maid Easy

Home Services

$30,000$50,000

Are you looking to secure a guaranteed income and grow with a vibrant company? This is your opportunity to run your own business and be part of one of New Zealand’s fastest-growing residential cleaning companies. Visit our website for more information.

2 2

Steven Ngov P 0-9-909 6560 M 021 102 2150 E steven@lifemaideasy.co.nz W lifemaideasy.co.nz

LJS Seafood Restaurants

Food & Beverage

$190,000$230,000

The largest NZ fast-food chain of fish and chips and associated seafood stores.

13 13

Ben Frewin P 0-9-530 8090 E ben@ljs.co.nz W ljs.co.nz

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2019 Year 27 Issue 04

for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Lone Star

Food & Beverage

Mad Butcher Majestic Tea Bar Espresso & Chocolate

McDonald’s Meticulous Home Services

$600,000

Lone Star is New Zealand’s largest restaurant & bar concept.

26 26

FANZ

description

number in NZ, globally

industry

investment from

company

page number

franchise and business opportunities L-O get more information P 0-3-374 3208

Food & Beverage

$350,000$450,000

One of New Zealand’s best-known home grown franchises, trading since 1971.

36 38

P 0-9-531 5910

Food & Beverage

$290,000

Majestic Tea Bar is a premium new café concept that aims to revolutionise not just the tea culture but also the café market across New Zealand. No direct competition, high margin products, full training provided, no experience required.

3 3

Chris Cox P 0-3-423 9760 M 021 521 669 E franchise@majesticteabar.com W majesticteabar.com

Food & Beverage

$900,000

The world’s market leader in the quick service restaurant industry.

165 31000

P 0-9-539 4300

Home Services

$13,000

Full range of internal and external cleaning services. Exclusive territory for franchisees.

35 35

P 0-9-442 2004

Food & Beverage

$375,000

Mexicali Fresh has led the Mexican evolution in NZ since 2005. With giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turnkey restaurants.

17 17

Tyler Kerlin P 0-9-973 4559 E info@mexicalifresh.co.nz W mexicalifresh.co.nz

Midas Car Care

Auto Services

P.O.A

New Zealand’s premier specialist automotive servicing franchise.

26 3000

P 0-9-415 0234

Mike Pero Mortgages

Financial Services

$20,000

Our franchisees work in partnership with the franchisor to build a rewarding business.

42 42

Mike Pero Real Estate

Real Estate

$65,000

Mike Pero Real Estate is a home-grown New Zealand company that takes great pride in delivering the highest level of customer service possible to its clients. 20 years’ experience helping homebuyers with their home loans. We now provide full real estate services with lower fees.

Home & Building

P.O.A.

Established over twelve years ago, Milestone Homes has common ownership and support systems with New Zealand’s most awarded and trusted home builder, Jennian Homes. This long-standing relationship ensures Milestone Homes has the structure, systems, processes, and experience to deliver a proven and smart franchisee package nationwide.

New New

Nigel Smith M 027 220 1377 E nigel.smith@milestonehomes.co.nz W milestonehomes.co.nz

Mini Tankers

Business & Commercial

$75,000 $150,000

The only onsite refuelling franchise in New Zealand.

19 124

P 0-9-622 2671

Mister Minit

Retail

P.O.A

Mister Minit is a shoe repair, key cutting and engraving business franchise specialising in corporate giftware solutions. Franchises are currently open to existing Mister Minit team members who are fully trained in the business. Franchise opportunities will be available in the future for outside recruitment.

37 238

Maria Walton P 0061 2 9521 9100 E maria.walton@minit.com.au W minit.com.au

Mobile Car Valet

Auto Services

$25,000

Mobile car valet covering all your valet needs.

3 3

M 0274 973 955

Mobile Hand Car & Marine Grooming

Auto Services

$10,000 $39,000

Mobile grooming and detailing service providing professional, environmentally friendly valet services.

17 17

P 0800 803 737

Mr Green Auckland

Home Services

$20,000

Commercial cleaning. New franchise opportunities available in the Auckland area.

22 22

P 0-9-414 6949

Mexicali Fresh

Milestone Homes

P 0800 500 123 Mike Pero P 0-3-365 9007 E mike@pero.co.nz W mikepero.com

Mr Plumber

Home & Building

$35,000

Franchise system designed to deliver quality plumbing, roofing, drainlaying and gasfitting services.

10 10

P 0800 677 586

Mr Rental

Home & Building

$600,000

Franchisees benefit from a highly profitable and stable cash flow business model and the support of a proven training and support programme that has seen the success of over 65 franchisees. Make the sale once and get paid over and over again.

17 89

Rachel Lum-On P 0-9-950 4145 E rachel.lum-on@mrrental.co.nz W mrrental.co.nz

Mr Whippy

Food & Beverage

$95,000

Mr Whippy is looking for new owner/operators nationwide.

40 40

P 0800 494 4779

Food & Beverage

$49,000

New Zealand’s first mobile sushi franchise.

2 2

M 021 781 250

Muffin Break

Mr Woo Sushi 71

Food & Beverage

$330,000

Muffin Break has been a household name since 1994. Contemporary and relevant in 2018, still a firm favourite. The training and support you can expect from Muffin Break is second to none. Systems are comprehensive, analytics thorough. Opportunities available nationwide. We are more than just muffins.

39 299

Maree Keane M 027 484 7301 E maree@foodco.co.nz W muffinbreak.co.nz

National Drones

Business & Commercial

$100,000

Using National Drones’ smart data platform we deliver an end-to-end data capture processing delivery service. This is a business development relationship role focused on educating and developing new markets for our services.

1 40+

Jeff Craigie M 0061 477 883 151 E hello@nationaldrones.co.nz W nationaldrones.co.nz

Navigation Homes

Home & Building

$100,000 - Profitable house-building franchise. Proven systems, support and the best national supply $350,000 prices.

12 12

M 021 477 506

Nettl

Business & Commercial

P.O.A

Nettl is an online communications and web studio franchise from the UK.

3 3

M 021 820 474

New York Deli

Food & Beverage

$350,000

New York Deli is a superior, licensed, sandwich outlet.

2 2

M 021 955 834

New Zealand Natural Ice Cream

Food & Beverage

$250,000

New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, smoothie and juice parlours. Level of investment depending on store location and turnover history.

13 500+

David Foreman P 0-9-274 6168 E davidf@icecream.co.nz W icecream.co.nz

Night ’n Day Foodstores

Retail

$400,000

The Night ‘n Day Foodstore franchise, NZ’s leading convenience store chain offers group buying, uniformed image, full staff training, assistance in shop layouts and designs, profit reports, assistance with staff rosters, group advertising and full accounting facilities. New sites and conversion of existing businesses welcomed.

57 57

Paul Thompson P 0-3-477 2340 M 021 999 866 E paul@nightnday.co.nz W nightnday.co.nz

Novus

Auto Services

P.O.A

Auto glass opportunity offers a proven business model with a nationally recognised brand.

58 2100

P 0-3-366 0870

Number Nurses

Financial Services

$15,000

We are looking for accountants, CAs, CPAs, and Bookkeepers to become part of our Number Nurses team. We offer Xero and Xero add-on set up, training & management, along with a range of bookkeeping services.

3 3

Kirsten Hawke P 0800 937 668 E hello@numbernurses.com W numbernurses.com

NumberWorks’n Words

Education

$62,000

Are you passionate about teaching but have had enough of the long hours and extra paperwork? A proven after-school tuition provider delivering exceptional results, is looking for education experts to join our expanding franchise network.

27 70

Sarah Simons P 0-9-522 0800 E nzho@numberworks.com W numberworks.com

NZ Floor Sanding Co

Home & Building

$95,000

Specialists in sanding and coating of timber floors. Supply and lay new timber floors.

7 7

P 0800 272 888

NZ House Surveys

Home & Building

$19,000$36,000

Reputable and trusted house inspection business providing quality pre-purchase surveys including multiple income streams from other revenue sources such as asbestos surveys and safe and sanitary reports. Strong branding with nationwide opportunities. Best suited to building industry applicants including designers and carpenters.

8 8

Chelsea Mooyman P 0800 487 884 M 027 774 4147 E chelsea@nzhousesurveys.co.nz W nzhousesurveys.co.nz/franchise

NZA Apprenticeships

Home & Building

$75,000

NZA Apprenticeships is a managed apprenticeship company who recruit, employ, place and mentor apprentices in the building and construction sector. Seeking passionate, committed potential franchisees that can manage their own territory and develop a successful business. Full training provided, background in construction not necessary.

4 4

Chris Hilson M 021 247 4799 E chris@nza.org.nz W nza.org.nz

Oil Changers

Auto Services

$150,000$250,000

Oil Changers provide the convenience of drive-through vehicle servicing. No previous experience required.

11 29

P 0-3-343 6080

Oporto New Zealand

Food & Beverage

$350,000

Oporto chicken and burgers are big on taste and even bigger on value. With 20+ years in Australia and close to 15 years in New Zealand we have a proven franchise model. Seeking committed, energetic, entrepreneurs wanting to establish a long-term business with a strong brand.

11 160

Lawrence Pereira P 0508 676 786 E info@oporto.co.nz W oporto.co.nz

Why learn from your mistakes when you can learn from our nationwide franchise banking specialists? Search the Westpac Directory of Franchising at www.franchise.co.nz for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

OPSM

Retail

P.O.A

You don’t need to be an optometrist to enjoy the amazing financial and professional rewards of running your own optical business, you just need strong business acumen and the ability to motivate and manage a sales team.

FANZ

description

number in NZ, globally

industry

investment from

company

page number

O-R franchise and business opportunities get more information Rachna Singh E rachna.singh@luxottica.com.au W opsm.co.nz/franchises

Pack & Send New Zealand

Retail

$210,000

Pack & Send move and handle freight through a network of retail stores with a professional custom packaging service. A one-stop shop for customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture.

14 120

Matthew Everest P 0-3-982 7252 M 021 799 783 E matthew.everest@packsend.co.nz W packsend.co.nz

Palmers

Retail

$350,000

New Zealand’s largest garden centre chain established in 1958. Offering both metropolitan and provincial opportunities. Serious business opportunity for motivated and capable business person/s. Growth market.

18 18

Murray Belcher P 0-9-451 9102 M 021 483 500 E murray.belcher@ufsltd.co.nz W palmers.co.nz

Palmers Planet

Retail

$1,000,000

Like the truly successful garden centres of Europe, Palmers Planet is as much a destination as a retail store. This is an amazing opportunity for a business person looking for a new challenge.

4 4

Murray Belcher P 0-9-451 9102 M 021 483 500 E murray.belcher@ufsltd.co.nz W palmers.co.nz

Paper Plus

Retail

$400,000

The largest stationery and books franchise system in Australasia. Committed to remaining a vibrant and integral part of the New Zealand retail scene. Grown to over 120 member stores nationwide with a combined sales turnover approaching $150 million a year and it’s still growing.

120 120

Andy Kean P 0-9-261 0705 E andy.kean@paperplusgroup.co.nz W paperplus.co.nz

Para Rubber

Retail

$150,000$250,000

Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, 11 including mats, and the iconic Para pools. Looking for energetic people serious about customer 11 service and looking to build a successful business through determination. Opportunities available in South Auckland and Dunedin.

Vaughan Moss P 0-9-532 8794 M 021 921 976 E vmoss@pararubber.co.nz W pararubber.co.nz

Business & Commercial

$30,000

General commercial cleaning plus specialised franchises: car park scrubbing, carpet cleaning, decontamination, office equipment sanitising, pest control, window cleaning. Established in 1979, Paramount Services has 160+ franchisees servicing 2,000 clients including 320 bank branches, retailers, shopping centres, ports, cinemas, rest-homes, student hostels and schools.

160+ 160+

Paul Brown / Bill Wu P 0-9-376 7850 M 027 543 0233 E pbrown@paraserve.com W service-is-paramount.co.nz

Paramount Services

Pegasus Rental Cars

Leisure & Transport

$20,000$65,000

Pegasus Rental Cars offers the best value for money car hire in New Zealand.

24 24

P 0-9-378 7940

PinkFit

Home & Building

$30,000

Licensees work with merchant partners to provide a total insulation service to new home builders and retrofit insulation to existing homes. Licensees generally operate this business from home, employing their own staff, and operating their own vehicles. This enhances potential returns to licensees.

19 19

Ian Robertson P 0-9-525 9563 E ian.robertson@pinkbatts.co.nz W pinkfit.co.nz

Pit Stop

Auto Services

$100,000

The largest automotive service franchise in New Zealand. Pit Stop is an automotive service and repair franchise which specialises in vehicle servicing, brakes, exhausts, suspension, WOF checks and general auto repair.

45 45

Les Seiler P 0-9-634 3666 E less@pitstop.co.nz W pitstop.co.nz

Pita Pit

Food & Beverage

$300,000$500,000

If you thought you missed the sub-sandwich boat, the international challenger is now here.

75 534

M 021 355 880

Pizza Hut

Food & Beverage

$550,000$600,000

This is your opportunity to become part of a successful international brand, partnering with the expertise of Restaurant Brands here in New Zealand and the Yum brand worldwide.

98 1000+

Alan Brooks P 0-9-525 8700 E alan.brooks@rbd.co.nz W pizzahut.co.nz

Platinum Homes

Home & Building

$100,000

Platinum Homes are one of the top 10 national building companies in NZ and are one of the fastest, stable growth companies. Seeking financially stable people with the desire and drive to succeed to complete our licensee network, ideally from a construction or sales background.

17 17

Lloyd Cloughley M 021 535 031 E lloyd.cloughley@platinumhomes.co.nz W platinumhomes.co.nz

Plumb’In Bathrooms

Home & Building

$215,000$260,000

Plumb’In are a specialist bathroom-ware retail franchise with recognised branded and exclusive products, providing high quality at affordable prices. Offering great benefits and services to maximise your business opportunity including training programmes, business manuals, in-house marketing and point of sale and reporting systems.

4 4

Ting Hui P 0-9-448 1095 E franchising@plumbin.co.nz W plumbin.co.nz

Podium Podiatry & Footwear

Retail

$275,000

Recognised and respected as New Zealand’s leading provider of podiatry and footwear solutions.

4 4

P 0-7-307 2271

Poolwerx

Retail

$98,800

Award-winning opportunity. Well known for its creation of the world’s first structured career path 2 in franchising enabling franchisees the opportunity to grow within a single marketing area or 250+ develop a million dollar business with multiple vehicles, retail stores and marketing areas.

Mike Geddes P 0800 888 031 E joinourteam@poolwerx.com.au W poolwerx.co.nz

Business & Commercial

$78,500

Portermark is Australia’s premier beer line cleaning company and is now seeking franchisees for their expansion into New Zealand with a high-return franchise model that offers significant income potential working from just 15-20 hours per week.

New 17

Kev Cochrane P 00614 1289 2677 E kev@portermark.com W portermark.com

PostShop Kiwibank

Retail

P.O.A

One of NZ’s largest retail networks. We offer our communities a wide range of postal and financial services for personal and business needs.

300+

P 0-9-336 8284 E franchiseselection@nzpost.co.nz W nzpost.co.nz

Prep & Paint Pro

Home & Building

$39,950

Prep and Paint Pro is a division of The Pro Group, New Zealand’s preferred specialist home service franchise group. We are looking for motivated customer-focused people to join our rapidly expanding team. Download your free info pack at www.prepandpaintpro.co.nz. Franchises available nationwide.

5 5

Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W prepandpaintpro.co.nz

Prestige Home Groomers

Business & Commercial

$30,000$60,000

Prestige Home Groomers is a New Zealand-owned company. We are a cleaning business with a difference. We predominately clean only new premises cutting out the dirty work. The worst mess you will have to deal with is sawdust shavings and dusty windows.

8 8

Kim Buttery P 0-7-543 2090 E kim@homegroomers.co.nz W homegroomers.co.nz

Printing.com

Business & Commercial

$25,000

At printing.com we don’t just print. We make marketing collateral for our customers to make them successful. We build websites that take our client relationships well above our competitors. We take pride in placing our partners at the forefront of change in our industry.

40 300

Cade Ogle P 0-4-232-7653 E cade.ogle@printing.com W printing.com

Property InDepth

Home & Building

$45,000

Residential valuation franchise, customised technology, fantastic business systems, awesome team, nationwide aspirations.

10 10

M 021 477 673

Property Service Franchise Systems

Home & Building

$16,500

Commercial cleaning business. Wide range of property services. Waikato based business with opportunities in Hamilton city, Cambridge, Te Kuiti and Te Awamutu. Basic package starts at $16,500 +gst. Enquiries welcome.

19 19

Michael Parton P 0-7-847 2737 E michael@psu.co.nz W psu.co.nz/franchisee

Propertyscouts Property Management

Business & Commercial

$20,000

Propertyscouts is 100% dedicated to end-to-end property management. With our first franchise 12 launched in March 2016, we now have operations up and running nationwide. There are still 12 opportunities available in many locations throughout New Zealand.

Milton Weir M 027 222 7209 E franchises@propertyscouts.co.nz W propertyscouts.co.nz

Provender NZ

Food & Beverage

$125,000$240,000

Provides snacks and drinks directly to the workplace. Earn a great hourly rate.

P 0800 661 663

Home & Building

$25,000

Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist.

18 18

M 0275 961 264

Business & Commercial

$18,500

Specialist residential property management. Lucrative business model with coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team.

21 21

David Pearse M 0274 809 534 E info@pukekorentalmanagers.co.nz W pukekorentalmanagers.co.nz

Quest Serviced Apartments

Business & Commercial

$150,000$600,000

Quest Serviced Apartments is the market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans.

33 150

Stephen Mansfield P 0-9-366 9680 E smansfield@questapartments.co.nz W questapartments.co.nz

Quinovic Property Management

Business & Commercial

$50,000

NZ’s preferred national residential property management service since 1988.

29 29

Jess Moore P 0-4-801 7880 E jess@quinovic.com W quinovic.co.nz

Rack n Roll Ribs

Food & Beverage

$250,000

Easy operating systems, a proven menu and great future prospects. Exciting opportunity.

2 2

P 0-9-555 1492

Rad Car Hire

Auto Services

$250,000

New Zealand’s longest standing, locally owned vehicle rental company. Operating since 1987.

21 24

Rainaway Spouting on the Spot

Home & Building

$45,000

A re-spouting service franchise for new and existing homes and commercial buildings. 10 Spouting on the Spot is the perfect franchise opportunity for franchisees who want to keep their 10 hands on the tools. Become a Rainaway Spouting-on-the-Spot franchisee today.

Portermark

Provista Balustrade Systems Pukeko Rental Managers

80+ 80+

P 0-7-574 1490 P 0-9-265 2147 E info@rainaway.co.nz W spoutingonthespot.co.nz

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2019 Year 27 Issue 04

for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

FANZ

description

number in NZ, globally

industry

investment from

company

page number

franchise and business opportunities R-S get more information

Rapid Lawn

Home & Building

$45,000

Hydroseeding erosion control roll-out turf. Niche industry. Self-motivated, interested in working outdoors? Great opportunities available throughout New Zealand. Full training. Ongoing support given.

5 5

Peter Harvey M 021 365 296 E admin@rapidlawn.co.nz W rapidlawn.co.nz

RE/MAX

Business & Commercial

$20,000

RE/MAX New Zealand currently have franchise opportunities available. You’ll start strong with the backing of the world’s most productive real estate brand in more than 100 countries. You’ll have all the tools you need provided, and you’ll be the priority. Contact us today.

25 7000+

P 0-9-309 8478 M 0274 995 467 E corporate@remax.co.nz W why.remax.co.nz/franchise-opportunities/

Realsure The House Inspectors

Home & Building

$35,000

The only ISO9001 registered, industry assessed brand providing Standard-compliant property reports.

7 7

P 0508 732 578

Home & Building

$55,000

Renovation agency specialising in arranging and managing residential renovation projects.

realtyRETURNS The Property Improvers Refresh Renovations

32, Business & 35 Commercial

Rent The Roo Rentals

Home Services

5 5

P 0-9-213 7993

$100,000 - Refresh is New Zealand’s leading renovation business. Refresh is primarily a sales and $150,000 marketing oriented franchise. We’re looking for business oriented people to join Refresh as franchisees, not builders. If you’re thinking about your next career move or business opportunity, you should consider Refresh.

29 49

Lal Meyer P 0800 000 951 E info@refresh.co.nz W nzfranchiseopportunities.co.nz

$75,000

Top quality and affordable home appliances to rent with agreement plans.

1 60+

P 0800 137 661

Rented Property Management

Business & Commercial

$20,000

Property management specialists. Industry leading systems that give you the time to grow.

7 7

M 021 180 1875

Rentronics Limited

Home Services

$75,000

Rentronics is an experienced franchisor providing a franchise system throughout New Zealand under the Rentronics trade mark. Franchisees rent or rent to own a range of home appliances, furniture and electronics to customers who have made product selections from the Rentronics website.

9 9

Aman Jain M 0061 406 556135 E franchise.enquiry@rentronics.co.nz W rentronics.co.nz

Robert Harris Coffee Roasters

Food & Beverage

$450,000

Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people.

45 45

Rod De Lisle P 0800 426 333 E rodd@robertharriscafe.co.nz W robertharriscafe.co.nz

Rodney Wayne

Health & Beauty

$100,000

Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to be a hairdresser but strong people skills combined with an excellent customer focus and management expertise are all critical elements that make a successful Rodney Wayne franchisee.

51+ 51+

Julie Evans P 0-9-358 4644 E admin@rodneywayne.co.nz W rodneywayne.co.nz

Rugbytots NZ

Leisure & Education

$7,500

Seeking active and passionate people to run their own Rugbytots franchise. Rugbytots is the world’s favourite rugby play programme for 2 - 7 year olds. Following the success in Auckland, there is high demand for Rugbytots classes in areas across New Zealand. A fun and rewarding business opportunity.

5 50+

Annalie Marks M 021 878 335 E annalie@rugbytots.co.nz W rugbytots.co.nz

Saddlery Warehouse

Retail

$230,000$460,000

New Zealand’s leading equestrian retailer. Supplying all the items needed for horse and rider.

7 7

P 0-9-970 1058

Safe H2O

Home Services

$250,000

Safe H2O have revolutionised water tank cleaning with high spec nano-filtration trailer units, capable of cleaning tanks and processing unlimited volumes of water to 0.001 micron. Innovative, profitable, professional. Seeking practical people with some basic mechanical aptitude and exceptional interpersonal skills.

2 2

Tracey Meads P 0800 723 342 M 027 778 9056 E info@safeh2o.co.nz W safeh2o.co.nz

SafeTSupplies

Business & Commercial

$120,000

Custom-fitted safety supplies retail outlet on wheels.

New New

P 0-9-525 2767

Leisure & Education

$120,000

Scratchpad is a new technology learning centre with the goal to help youngsters love, use, and create opportunities with technology including coding, robotics and 3D design and printing. We are expanding, and looking for future-focused people with a passion for technology to run their own Scratchpad centre.

2 2

Vijesh Nangia P 0-9-216 9400 M 021 431 930 E franchise@scratchpad.co.nz W scratchpad.co.nz/franchise

Seal A Fridge

Home Services

$30,000 $50,000

The market leader in the replacement of commercial and domestic refrigeration seals.

4 31

P 0061 4 0847 1950

Select Home Services

Home Services

$13,000

Select Home Services (cleaning, lawn mowing and valet) offers you the opportunity to be your own boss but with the security of being part of this highly successful system. Full training and support. Initial customers provided so you have a group of customers you work with regularly. Award-winning system.

160+ 290+

Mark Gilbert P 0-9-278 4930 E markg@select.biz W select.biz

Sentinel Homes

Home & Building

$45,000

Innovative, home building company designing premium mid-end homes

7 7

P 0-9-846 5777

Shed Boss

Home & Building

$95,000

Shed Boss are suppliers of high quality steel frame buildings.

12 37

P 0-7-579 1525

Shingle Inn Café

Food & Beverage

$290,000 - Shingle Inn Café is a world-class café franchise now available in New Zealand. $450,000

New 40

P 0061 7 3399 3000

Shoe Clinic

Retail

$200,000$250,000

Shoe Clinic is NZ’s leading sports footwear retail store. Proven system.

12 12

P 0-4-499 4495

Food & Beverage

$250,000$450,000

Network of premium cafés specialising in gourmet coffee and freshly prepared food. Sierra still roasts every coffee bean with care, in their Newmarket roastery.

32 32

Murray Belcher P 0-9-451 9102 M 021 483 500 E murray.belcher@ufsltd.co.nz W sierracoffee.co.nz

Signature Homes

Home & Building

$150,000

Winner of the 2016 FANZ Supreme Franchise System award, we have 34 years’ experience building homes for Kiwis from 11 franchises supported by a National Office. If you have building or construction management experience and are looking for your next opportunity please contact our CEO.

11 11

Paul Bull P 0-9-415 2468 E paulbull@signature.co.nz W signature.co.nz

Simply Squeezed

Food & Beverage

$50,000

Simply Squeezed is proud to boast a portfolio second to none in non-alcoholic beverages. Selling our award-winning products is fun and rewarding. Product aside, our real secret to success is driven owner operators selling and servicing over 3000 customers throughout New Zealand weekly.

40+ 40+

Andy Furmenger P 0-6-836 7066 E andy.furmenger@frucorsuntory.com W simplysqueezed.com

Leisure & Education

$45,000

Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children.

170 170

Chris Bartels P 0-9-576 6602 M 021 974 221 E chris@skids.co.nz W skids.co.nz

Home Services

P.O.A

Slopemowing.com offers a complete range of vegetation management services for government, local council, corporate or individual requirements. Slopemowing.com has been successfully operating its business in New Zealand for four years and has developed its franchise offering based on this success.

1 1

Xaver Fruehschuetz P 0-3-744 3114 E info@slopemowing.com W slopemowing.com

Business & Commercial

$45,000

A monthly accounting service specifically designed to provide regular support for the selfemployed and small business operators. Retail locations accelerate client base growth. Accounting qualifications not necessarily an advantage. Would suit someone with business experience and/or with sound bookkeeping knowledge and good communication skills.

53 80

Adam Parore P 0-9-378 0934 P 0800 114 722 E adam@sba.co.nz W sba.co.nz

Smith’s Sports Shoes

Retail

$200,000

Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability. We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills.

15 15

Chris Smith M 021 733 981 E chrismsmith@xtra.co.nz W smithssportsshoes.co.nz

Snap-on Tools

Auto Services

$52,000

A unique opportunity to own your own business, built on a sound foundation of almost 90 years 14 of experience. Snap-on franchisees are independent business people, controlling all aspects of 5000 their franchise and working flexible hours as needed to accomplish their personal goals.

Stacey Gilbert P 0800 762 766 E sota.franchise@snapon.com W snapontools.com.au

Snap Printing

Business & Commercial

$220,000

Award-winning business services franchise offering cutting-edge digital reproduction technology, graphic design consultancy and a range of stationery products for the business to business market. Comprehensive training for franchise owners and their staff and advertising and marketing is taken care of.

5 180

Brian Sutton P 0-9-379 0822 E bsutton@snapprinting.co.nz W snapprinting.co.nz

Spagalimis Italian Pizzeria

Food & Beverage

$250,000

Pizza, pasta, salad and dessert in a contemporary dining environment. Comprehensive training.

5 5

P 0800 113 113

Scratchpad

Sierra Boutique Café

sKids

Slopemowing.com

Small Business Accounting

Find the right franchise by starting with the right people. Search the Westpac Directory of Franchising at www.franchise.co.nz for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Specsavers

FANZ

description

number in NZ, globally

industry

investment from

company

page number

S-T franchise and business opportunities get more information

Retail

$10,000$400,000

Specsavers New Zealand are leading optometrists and eye-care specialists.

52 1700+

Brendan Thompson P 0-9-475 0250 E brendan.thompson@specsavers.com W specsavers.com.au

Business & Commercial

$95,000

The largest signs and graphics company using the latest technology and highest quality products. We have spent time developing sound business practices and values for our organisation as we believe this is what sets us apart from other signage companies. No prior signage experience required.

25 850

Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

Food & Beverage

$25,000$50,000

New Zealand’s iconic catering business is looking for franchisees to join our group.

4 4

M 027 442 4140

Retail

$200,000

Stihl Shop is a nationwide network of independent, locally owned specialist outdoor power equipment retailers. Every Stihl Shop is operated by friendly approachable people who are passionate about outdoor power equipment. Full training and on-going support. Sites with real growth potential available across NZ.

66 66

Darryl Perkins P 0800 864 264 M 021 543 576 E careers@stihlshop.co.nz W careers.stihlshop.co.nz

Stirling Sports

Retail

$340,000

We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential.

55 55

Geoff Young M 022 417 3127 E geoff.young@stirlingsports.co.nz W stirlingsports.co.nz

Stonewood Homes

Home & Building

$75,000

We are now expanding and seeking builders and construction entrepreneurs throughout the regions.

16 16

P 0-3-349 0010

Storage Box

Retail

$100,000

The preferred storage specialists in New Zealand, providing storage solutions to customers.

20 20

P 0-9-271 1025

Food & Beverage

$155,000

Every day thousands of coffee lovers buy a Streetwise coffee. Our designer coffee outlets have 25 become symbols of coffee perfection. We’re seeking people nationwide who love the thought 25 of selling fantastic coffees to appreciative customers. Site selection assistance, training and support is given.

Donna Ferrall M 027 552 2055 E donna@streetwisecoffee.co.nz W streetwisecoffee.co.nz

Subway

Food & Beverage

$250,000

The world’s largest quick service submarine sandwich and salad franchise.

266 46K+

W subway.co.nz/about-us/own-a-franchise

SumoSalad

Food & Beverage

$450,000

The healthy fast food alternative. Join Australia’s fastest growing franchise.

2 80+

P 0061 4 0105 5437

Sunbright Lamp Distributors

Home & Building

$26,000

Sunbright provides a mobile lighting maintenance and installation service.

13 13

P 0-9-478 9824

Super Liquor

Retail

$200,000

With 130+ branded stores throughout the country, we are represented in many local communities, delivering to them real value and true convenience. We are New Zealand’s most trusted liquor brand offering market leading terms of trade and innovative national advertising and marketing programmes.

120 120

P 0-9-523 4064 E enquiries@superliquor.co.nz W superliquor.co.nz

Super Shuttle

Business & Commercial

$115,000

Super Shuttle has grown into New Zealand’s favourite airport transfer business.

120 120

P 0-9-522 5100

Superbuild

Home & Building

$50,000

Superbuild is one of New Zealand’s largest suppliers of construction and coating systems.

9 9

P 0800 4647 8737

Swimart Pool & Spa Services

Retail

$50,000

Australasia’s most experienced chain of pool & spa specialists. Swimart commenced business in Sydney in the early 80’s and since that time has grown through the provision of expert friendly advice and superior customer service to be the market leader in the pool and spa service sector.

4 73

Alex Johnson P 0800 928 373 E alex.johnson@swimart.com.au W poolcarefranchises.com.au

TACA NZ

Business & Commercial

$65,000

Tungsten coating specialists. Supplier of hard facing services to a range of industries.

5 13

P 0061 3 8727 5000

Take Note

Retail

$300,000

Over 60 stores throughout New Zealand, all of which are locally owned and operated.

20+ 20+

P 0-9-261 0871

Tall Poppy Real Estate

Business & Commercial

$100,000

Selling residential real estate. Strong customer focus and ability to think innovatively essential.

11 11

M 027 4432 897

The Alternative Board

Business & Commercial

$83,000

The Alternative Board, a leading international franchise organisation, seeks franchisees to facilitate peer board meetings and offer executive coaching to local business owners. With a background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment.

11 150+

Stephen James P 0-9-446 0963 M 021 606 934 E sjames@thealternativeboard.co.nz W thealternativeboard.co.nz

The Cheesecake Shop

Food & Beverage

$200,000

The Cheesecake Shop has been one of New Zealand’s favourite cake retailers since 1995. You don’t need to be a baker, our excellent training course teaches you how in just 3 weeks. New store opportunities available in Dunedin, Christchurch and Auckland.

25 220

David Reid P 0-9-475 9634 M 021 625 555 E davidr@thecheesecakeshop.co.nz W thecheesecakeshop.co.nz

The Christmas Heirloom Company

Retail

$60,000

Providing high quality, luxurious Christmas decorations. A profitable seasonable business.

11 11

P 0-7-839 6209

Food & Beverage

$300,000$450,000

One of NZ’s largest café and restaurant franchises, The Coffee Club have a comprehensive menu and offer relaxed dining experience. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty.

63 400

Brad Jacobs P 0-9-304 0008 M 0275 26 3333 E brad@thecoffeeclub.co.nz W thecoffeeclub.co.nz

Business & Commercial

$15,000

Help business owners achieve success. Join our team as a self-employed business consultant. 35 35

P 0800 287 266

Home Services

$15,000

Bespoke housekeeping service. We offer home cleaning, meal prep, cooking and laundry to our clients. Constant stream of new client enquiries. Domestic homes only, no commercial operations. Offering a high standard of care and a personalised service to our clients.

New New

Rachael Quin M 027 253 3882 E rachael@thehousekeeper.co.nz W thehousekeeper.co.nz

The Interface Financial Group

Financial Services

$39,000

The Interface Financial Group provides debtor financing service to the SME business.

9 150+

P 0-9-302 7704

The Moving Box Guys

Home Services

$26,000

An affordable eco-friendly service for customers and excellent returns for franchisees.

4 4

P 0800 210 210

The NZ Manuka Egg Company

Food & Beverage

P.O.A

A taste sensation - manuka smoked bacon and egg franchise business opportunity.

3 3

P 0-3-485 9660

Speedy Signs

Spitroast.com Stihl Shop

Streetwise Coffee

The Coffee Club

The Consulting Group The Housekeeper

The Seasons Art Class

50, Leisure & Education 51

$49,995

The Seasons Art Class is the UK’s premier adult art class provider. Now seeking new franchisees nationwide for our exciting expansion into New Zealand. High return franchise opportunity from part-time, flexible hours. No artistic talent needed, and full training and support will be provided.

New 125

David Craggs P 0800 006 200 E david@seasonsartclass.co.nz W perfectparttimebusiness.com/newzealand

The Wheel Magician

Auto Services

$69,750

Mobile alloy wheel repair service providing an affordable and convenient solution to the problem of repairing kerb-damaged wheels. No previous experience required. The power franchising has is in gaining a competitive edge through the sharing of knowledge and resources. We have that edge.

12 12

Alan Thomas P 0800 537 233 E enquiries@wheelmagician.co.nz W wheelmagician.co.nz

Theobroma Cafés, Lounges and Bars

Food & Beverage

$200,000$600,000

A total food and beverage concept, operating in more than 5 countries.

7 30

P 0061 3 9480 1030

Think Water

Retail

P.O.A

Think Water is Australasia’s leading network of independently owned irrigation water services solutions with nearly 50 stores. We specialise in the design and implementation of the most water efficient irrigation and water management programs for clients.

14 14

Liesle Corns P 0800 184 465 E liesle.corns@thinkwater.com.au W thinkwater.co.nz

Tiny House Builders

Home & Building

P.O.A

Tiny House Builders is New Zealand’s most trusted and sought-after Tiny House Building company. In a new and innovative industry, they have taken the lead through building their high-quality product, strong client relationships and their ability to think outside the square.

New New

Rebecca Bartlett M 027 302 1900 E rebecca@tinyhousebuilders.co.nz W tinyhousebuilders.co.nz

Total Fitouts

Business & Commercial

$50,000

Fast growing commercial fit-out company, delivering customised solutions for a wide range of industries. Become part of a like-minded professional network. Marketing, proven business success and leading-edge computer systems. Training, peer support and mentoring provided. No fuss nationwide fit-outs for your business or franchise.

4 20

Matt Isaac P 0800 348 888 M 021 666 502 E matt.isaac@totalfitouts.co.nz W totalfitouts.co.nz

Touch Up Guys

Auto Services

$88,000

New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand.

17 120

Martin Smith P 0800 286 824 M 021 721 430 E info@touchupguys.co.nz W touchupguysfranchise.co.nz

Retail

$200,000$500,000

Join New Zealand’s largest independent toy retailing group.

29 180

M 021 390 954

Toyworld

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2019 Year 27 Issue 04

for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Transworld Business Advisors

description

get more information David Newport P 0-9-377 7735 M 021 304 414 E dnewport@tworld.com W tworldfranchise.co.nz

Business & Commercial

$89,500

Transworld Business Advisors are one of the largest business broking franchises in the world. With 580 brokers worldwide, operating in 12 countries, territories are now available in New Zealand. See how you can join the worldwide team now.

U-Sell

Auto Services

$100,000

U-Sell (Park & Sell Yard) is a unique, proven business model, helping customers to display and 6 sell their cars in a traditional car yard environment at U-Sell yards. Minimal investment, minimal 6 staff, great returns and lots of fun. Visit u-sell.co.nz for available locations throughout NZ.

Ultra-Scan

Agriculture

$80,000

An innovative mobile franchise whose core business is confirming the pregnancy of farm animals using real-time ultra-sonic equipment. Becoming a part of this franchise network enables the franchisee to run a low-cost, high return business in an exclusive territory, using a proven business system.

19 19

P 0508 858 727 E ultra-scan@xtra.co.nz W ultra-scan.co.nz

Valentines Buffet Restaurants

Food & Beverage

$400,000

New Zealand buffet restaurant offering franchise opportunities. Full training and support provided.

11 11

M 021 522 720

Venluree

Home & Building

$40,000

A unique opportunity to be part of an iconic New Zealand company and build a real business of value.

16 16

P 0-9-913 4185

Versatile

Home & Building

P.O.A

Rare opportunity to join the market leader. Current opportunities available in West Auckland, Dargaville, Ashburton, Masterton, Nelson, Queenstown and Dunedin. Versatile Homes provides you with all the benefits of owning your own business, with the full support and resources of a nationwide organisation.

35 35

Jaimee Ferris E franchise@versatile.co.nz W versatile.co.nz

Home Services

$15,000

Professional home services franchise providing flexible, multi-serviced businesses. Work either 120+ indoors or outdoors. Exclusive territories with established customers. Providing a lifestyle 1200 choice for over 30 years. Actively seeking area master franchisees for both lawn mowing and cleaning throughout NZ. Comprehensive training and support provided.

Warmup New Zealand

Home & Building

$20,000

Warmup has become the heating product of choice for the majority of property and construction professionals.

15 30

P 0-9-820.3850

Wash Rite

Home & Building

$45,000$70,000

Wash Rite is New Zealand’s premier domestic house wash and commercial property washing service where no job is too big or too small. We are currently looking for hardworking and dedicated people around New Zealand to join the Wash Rite team.

9 9

Troy Hillard P 0800 101 216 E troy@washrite.co.nz W washrite.co.nz

Wet-seal

Home & Building

$25,000

Waterproofing with 30 plus years of proven dependability. With a profitable work from home opportunity, all you need is a suitable vehicle. Franchisees are fully trained and receive regular ongoing training and full support from our operations, technical, sales, marketing and IT departments.

6 58

P 0800 436 000 E franchise@wet-seal.ws W wet-seal.com.au

What’s Up House Inspections

Home & Building

$69,995

New Zealand’s leading pre-purchase home inspection company.

6 6

M 021 952 397

Wholly Bagels & Pizza

Food & Beverage

$250,000$400,000

Turn-key opportunities available nationwide with this iconic bagel and pizza franchise.

6 6

M 021 272 2422

Wide Span Sheds

Home & Building

$95,000

Custom design, supply and construction of pre-engineered buildings. Limited opportunities in the North Island.

3 450+

P 0-9-889 2044

Window Treatments

Home & Building

$30,000

Franchises available on the South Island West Coast, New Plymouth, Gisborne and Hawkes Bay.

21 21

P 0-3-343 1876

Woolgro

Home & Building

$25,000 $50,000

Woolgro is a unique and proven system to establish premium lawns

6 6

P 0-9-570 1985

V.I.P. Home Services

1 580

FANZ

industry

number in NZ, globally

company

investment from

page number

franchise and business opportunities T-Z

Graeme McPheat P 0-9-391 1339 M 021 736 733 E graeme@u-sell.co.nz W u-sell.co.nz

John & Estelle Logan P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

Xpresso Delight

Food & Beverage

$51,995

Xpresso Delight has been offering franchises throughout Australia and NZ for 12 years and we encourage you to share in our success as the premier gourmet coffee system. We transplant the café experience into the workplace using state-of-the-art espresso machines to provide a semi-passive income with life-style benefits.

17 155

Allan Parker M 021 875 431 E allan.parker@xpressodelight.co.nz W xpressodelight.co.nz

Zambrero

Food & Beverage

$300,000

Zambrero NZ launched in 2014 and has grown to 13 restaurants, with more to come in 2018. If you join the Zambrero family, you will be supported by a team with extensive experience in franchising, QSR operations, supply chain, finance, marketing, construction/fit-outs, commercial leasing and more.

13 189

Joshua Flack P 0-4-213 9594 E j.flack@zambrero.com W zambrero.com

Zexx NZ

Food & Beverage

$5,000 $25,000

Zexx NZ Ltd was established in 2006 and is 100% New Zealand owned. We produce a range of top quality frozen fruit juice beverages, smoothies and cocktails throughout NZ, Pacific Islands, Australia and Hong Kong. Due to continued growth, we can now offer new territories nationwide.

12 16

Derek Sampson P 0800 556 022 M 021 724 290 E derek@zexxnz.co.nz W zexxnz.co.nz

Zones Landscaping Specialists

32, Home & Building 34

$50,000

Zones is New Zealand’s only franchise specialising in design and build landscaping services. Landscaping experience is not necessary. We are looking for people with experience in managing people, processes and sales.

8 8

Matt Steele P 0800 000 843 E matt.steele@refresh.co.nz W nzfranchiseopportunities.co.nz

company

get more information

industry

number globally

regional and national master licence opportunities - find more at www.franchise.co.nz description

investment required

CrestClean See page 2

Grant McLauchlan Business & M 027 479 6415 Commercial E grant@crestclean.co.nz W crest.co.nz/business_opportunitiesnz

CrestClean Whangarei and Kerikeri regional master franchise available now. Would suit administrators, sales people or managers with people, business and accounting skills who are interested in working in the cleaning industry. Must be customer-oriented.

618

NZ$135,000

Epiphany Café See page 18, 19

Jeths Lacson M 021 337 329 E admin@epiphanycafe.co.nz W epiphanycafe.co.nz

Food & Beverage

Looking for individuals, entrepreneurs or companies to take up master franchises and establish bakery and warehouse facilities in Lower North and South Islands. Candidates must be well-capitalised, experienced in food sector with strong business management skills, focussed on growth and have integrity in dealing with staff, subfranchisees, the franchisor and suppliers.

NZ$800,000 - $1m

Hog’s Breath Cafe

Geoff Hargreaves P 0061 4 34 111 985 E geoffhargreaves@hbca.com.au W hogsbreath.co.nz

Food & Beverage

Seeking NZ master franchisee. Australia’s leading casual dining family-friendly restaurant, Hoggies is unlike any other restaurant. In a nutshell, it is about providing quality food and beverages in a casual environment with an over-riding friendly, party atmosphere. FANZ members.

Jani-King See page 80

Jeff Groenewald P 0800 526 454 M 021 540 626 E jeff@janiking.co.nz W www.janiking.co.nz/franchiseopportunities/

Business & Commercial

The master franchise opportunity combines the growth potential of a dynamic well established franchise concept with the proven profitability and reliability of the commercial cleaning industry. Join the King of Clean today and contact us for more information. Unit franchises are also available.

13000+

NZ$25,000$250,000

Jim’s Test & Tag See page 77

Peter Mahon Business & P 0800 454 654 M 021 859 222 Commercial E peter.mahon@jimstestandtag.co.nz W jimstestandtag.co.nz

Entrepreneur required to take this fantastic opportunity with passive income and potential to the next level. We are looking to appoint regional master franchisees in Auckland, Wellington and Taranaki to assist existing franchisees increase sales and market penetration, and be responsible for opening up approximately 20 new areas. Full training facilities are provided and back-up and support from Jim’s Test & Tag.

200

NZ$150,000

Regional master franchisees. Lawnmowing/gardening and home cleaning. Your desire to work with people and a commitment to quality and customer satisfaction will help you realise the potential of the business. A proven record of people management and sales experience together with sound work ethics honesty and integrity required. Suitable for couples or individuals.

1200

NZ$50,000$200,000+

V.I.P. Home Services Estelle Logan Home Services See page 31 P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

We’ve had franchise specialists longer than most NZ franchisees have been in business. Search the Westpac Directory of Franchising at www.franchise.co.nz for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

ACCOUNTANTS BDO

description

Location

BDO is the fastest growing chartered accounting and business advisory firm in New Zealand. We have significant experience in franchising offering due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.

National

Blackler Smith & Co

Blackler Smith & Co are relationship-based chartered accountants. For years, Ben Blackler has assisted franchisors and franchisees with advice, business purchases and all tax services. Ben can help you buy a business, set it up correctly and run it effectively. Award-winner – Professional Services.

Greater Wellington

Connect2 Chartered Accountants

We are chartered accountants specialising in franchisor and franchisee accounting. We work with you to achieve growth and success. Our expert team can assist with cloud accounting, payroll, debtor systems, profit optimisation, strategic planning and much more. The accountancy firm where you count.

Tauranga & North Island

Crowe Horwath

Crowe Horwath (previously WHK) provides specialist accounting and business advisory services to the New Zealand franchise industry. Your one-stop franchise shop.

National

Ecovis KGA

Ecovis KGA can help set up your business and raise finance. We can provide franchisees with all the business services needed to begin business and ongoing support and financial services needed to succeed. We offer accounting, computer software, taxation, administration and business planning services.

National

Franchise Accountants

95, 98, 99

Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our National business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

Grant Thornton

Grant Thornton New Zealand Ltd is a leading business adviser and chartered accounting firm with three offices located in Auckland, Wellington and Christchurch. Experts in each office nationwide can help you in all areas of your business. We are big enough to be specialised, but small enough to be personal.

Hayes Knight

National Hayes Knight is an innovative chartered accountancy practice based in Albany and Newmarket that works beyond the numbers to keep our clients’ businesses future-fit. Our primary role is to improve your life by helping you grow your wealth and protect your assets.

Inspired Accountants

National

We are chartered accountants who specialise in franchising. Having a look under the bonnet (due diligence) is key when buying a business. We do this and set up robust reporting systems so you know how the business is performing. Inspired Accountants – Inspiring You.

National

KPMG

Franchise accounting and business advisory experts. We take care of your tax, accounting and business advisory needs so you can spend more time focusing on your franchise.

National

Orb360

Orb360 Limited offers chartered accounting services and is a franchise specialist accountant that provides a range of business and tax advice. We have over ten years of accounting and tax experience dealing with a range of different clients.

Auckland, Wellington

Small Business Accounting services include bookkeeping, payroll, GST preparation, monthly and annual accounting, rental property accounting and company formations.

National

Staples Rodway Auckland

Staples Rodway offers services to both franchisors and franchisees in all aspects of franchise accounting and business advice, as well as offering a suite of support services including cloud accounting, payroll, human resources and IT expertise.

National

Staples Rodway Christchurch

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

South Island

Young Read Woudberg

Specialists in all business areas, with substantial experience in franchising. Our services include appraisals, structure review and planning, monitored business performance, mentoring and technology. We are committed to easily accessible, personal service focusing on client needs, building individual relationships and providing added value solutions.

Tauranga, Bay of Plenty

Small Business Accounting

FANZ

company

page number

specialist advisors get more information

Paul Manning P 0-7-571 6280 E paul.manning@bdo.co.nz W bdo.nz Ben Blackler P 0-4-555 9090 E ben@bsco.co.nz W bsco.co.nz Jocelyn Gascoign P 0-7-578 1116 E info@connect2accountants.co.nz W connect2accountants.co.nz Michelle Malcolm P 0-7-928 1190 E michelle.malcolm@crowehorwath.co.nz W crowehorwath.co.nz Keith Goodall P 0-9-921 4630 E keith.goodall@kgal.co.nz W ecoviskga.co.nz Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz Paul Kane P 0-9-308 5270 E paul.kane@nz.gt.com W grantthornton.co.nz Scott Travis P 0-9-448 3232 M 021 414 569 E scott.travis@hayesknight.co.nz W hayesknight.co.nz Craig Weston P 0-9-309 2561 M 021 309 309 E craig.weston@inspired.co.nz W inspired.co.nz Shaenaz Azim P 0-7-858 6558 M 027 807 4973 E smazim@kpmg.co.nz W www.kpmgenterprise.co.nz Jay Changlani P 0-4-555 0400 M 021 076 3762 E jay@orb360.co.nz W orb360.co.nz Craig Gardiner P 0800 999 SBA M 021 781 258 E enquiries@sba.co.nz W sba.co.nz Kaison Chang P 0-9-968 9194 E kaison.chang@staplesrodway.co.nz W staplesrodway.co.nz Jon Robertson/Dave McCone P 0-3-343 0599 E jrobertson@srchch.co.nz W staplesrodway.com Eric Woudberg P 0-7-578 0069 M 027 570 1172 E accountants@yrw.co.nz W yrw.co.nz

FINANCE PROVIDERS ANZ

ANZ has a dedicated team of business specialists throughout New Zealand to provide support for franchisors and franchisees. They have also developed a range of tools and resources to make your franchising journey easier, including our free ANZ Franchise Guide.

National

ASB

ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.

National

Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years experience in business banking, giving your business the support it needs to grow and succeed.

National

Business loans for small to medium size businesses for a wide variety of purposes with flexible application requirements and fast turnaround time. Ideal for new start-ups, limited financials, credit issues and other situations banks will not accept.

National

Heartland Bank

Heartland Bank offers fast finance for your small business, unsecured loans up to $75,000. Apply in minutes and get a decision in seconds, without the need to change banks or secure your lending against the family home. Lending criteria, fees and charges apply.

National

Silver Chef

Silver Chef is the only dedicated hospitality equipment funder in New Zealand and we have been providing flexible equipment funding to the hospitality industry for 30 years. Preserve your working capital with Silver Chef, and fuel your growth through our various franchise funding solutions.

National

Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise only specialist managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing: Auckland/Northland - Dean Madsen, Riaan Wilson, Sujam Ratnayake Waikato – Emily Zhang Manawatu/Palmerston North – Glenn Coles Lower North Island – Mick Robinson Christchurch/South Island – René Artz Otago/Southland - Graeme Wyllie

National

Advising franchisors / franchisees on their rights and obligations, preparing and reviewing franchise & licence agreements, structuring and intellectual property protection, drafting and review of all relevant documentation.

National

Baldwins

A patent attorney firm and associated law firm offering intellectual property services including patents, trade marks, copyright and registered designs. We help our clients achieve and maintain a commercial advantage in the marketplace by protecting, developing, commercialising and enforcing their intellectual property assets.

National

Botherway Legal

Commercial law firm specialising in franchising and related law. We work with you to give you the best possible legal support in your franchised or licensed business. Justina Knox is our specialist franchise lawyer and also has experience dealing with disputes and the successful negotiation of franchise exits.

National

Botting Legal

Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution.

National

Brookfields Lawyers

Expert franchise lawyers. Fixed price packages. Urgent advice is no problem.

National

P 0-9-979 2109 E law@brookfields.co.nz W brookfields.co.nz

Carson Fox Bradley

Carson Fox Bradley is a compact Auckland law firm. All 3 directors have significant experience in franchising. Chris Bradley is author of the ADLS standard franchise agreement. Matt Carson has completed an MBA thesis in franchising. We act for many national franchise systems.

National

Chris Bradley/Matt Carson/Linda Fox M 021 899 609 E chris.bradley@carsonfox.co.nz W carsonfox.co.nz

BNZ

Fundline Finance

Westpac New Zealand Ltd

LAWYERS Anthony Harper

22, 100

Our Franchise Experts P 0800 39 40 41 E franchising@anz.com W anz.co.nz Craig McKenzie P 0800 272 476 M 021 805 425 E craig.mckenzie@asb.co.nz W asb.co.nz Mike Whitehead P 0800 ASK BNZ E mike_whitehead@bnz.co.nz W bnz.co.nz/franchise Fundline Finance P 0- 9-869 5529 E info@fundline.co.nz W fundline.co.nz Ben Mune P 0800 809 191 M 021 217 8208 E ben.mune@heartland.co.nz W openforbusiness.co.nz Trent Parkinson P 0800 443 334 E tparkinson@silverchef.co.nz W silverchef.co.nz Daniel Cloete P 0800 177 007 E franchising@westpac.co.nz W westpac.co.nz

Jullion Nelson Parker P 0-9-920 9272 M 021 0811 1608 E jullion.nelsonparker@ah.co.nz W anthonyharper.co.nz Sue Ironside P 0-9-373 3137 E sue.ironside@baldwins.com W baldwins.com Justina Knox P 0-7-839 1122 E justina@blegal.co.nz W blegal.co.nz Bradley Botting P 0-9-950 3880 E franchise@bottinglegal.com

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2019 Year 27 Issue 04

for a FREE PRINT COPY go to www.franchise.co.nz/free_issue

Churton Hart & Divers

description

Location

New franchise system set-up, franchise agreements, disclosure documents, brand name, trademarks, IP, master licensing, import/export, leasing sale and purchase structure compliance, disputes. Highly experienced team. Wide experience in all aspects of franchising. Extensive network of franchising contacts NZ and internationally.

National & Worldwide

Deirdre Watson Barrister

25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist.

National

Duncan Cotterill

Enterprising full service law firm with offices nationwide. We have expertise in specialist franchising, distribution and licensing in the retail, intellectual property, network growth and international expansion sectors. Hamish Walker, Wellington and Katrina Hammon, Auckland.

National

Gaze Burt

Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.

National

Gibson Sheat Lawyers

Comprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset, before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can assist.

Greater Wellington

Goodwin Turner Commercial Lawyers

Goodwin Turner Commercial Lawyers aims to provide a modern, friendly, client-focused and efficient approach to your legal business requirements, with a genuine focus on adding value to your business.

National & Worldwide

Govett Quilliam

New franchise creation, franchise makeovers, problem solving for franchisees and franchisors, IP law and protections, advice on Taranaki how to make money from IP via licensing, succession advice for franchise exits, advisor to intended immigrants seeking franchise Region & businesses www.visaconnect.nz. Specialist in franchise networks and collaboration. Wider

Harmans Lawyers

A Christchurch based firm offering comprehensive legal services for franchisors and franchisees including franchise and disclosure documentation, employment, leases, financing, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

National

The Bay of Plenty’s leading franchise lawyers, specialising in all aspects of franchising and business advice including dispute resolution. Advisors to franchisees and franchisors locally and nationally. Full commercial and property service.

National

Jackson Russell Lawyers

Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law. Jackson Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.

National

Kensington Swan

Our franchise law experts are behind some of NZ’s most successful franchises. We can help you design and set-up new franchises, revamp existing national franchises, or restructure distribution networks. We can also assist when disputes arise as we have significant IP and litigation expertise.

Auckland & Wellington

Lane Neave

Lane Neave is a full service law firm with offices Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.

National

Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

National & Worldwide

Christchurch-based franchise experts advising clients locally and nationwide. Specialist advice for franchisors and licensors wishing to set-up and operate, and for franchisees regarding all aspects of their franchise. Full range of associated commerciallyfocused and cost-effective legal services provided.

Canterbury & National

Harris Tate

MacDonald Lewis Law

Mortlock McCormack Law Quantum Law

Specialists in franchise and business law. If you seek prompt and technically sound legal advice delivered to suit your commercial National & reality please contact us. With a wealth of franchise, business and corporate law experience, you will be in safe hands. Worldwide

Simpson Grierson

Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions.

National

Stace Hammond

Stace Hammond is a business law firm with offices in Hamilton and Auckland.

Auckland & Hamilton

Over 35 years’ franchising and licensing experience. New Zealand’s longest established specialised franchise law firm. Expert legal advice to franchisors and franchisees nationwide. Stewart Germann is a Past Chairman of FANZ and is passionate about franchising and small to medium businesses. Selected as Best Lawyers in New Zealand – Franchise for 2018. Winner of Global 100 – Law Firm of the Year – Franchise – New Zealand 2018. We act for both franchisee and franchisor clients around the country, providing legal advice on all aspects of franchising from setting up a new franchise and drafting a full suite of franchise documents, to advising first time purchasers of a franchise business.

National & Worldwide

A full service firm who can help you with all your legal needs. If you are a franchisor looking to develop a franchise system or a new franchisee looking to purchase a franchise business we can develop fixed price packages to suit your exact needs.

National

Stewart Germann Law Office, Lawyers and Notary Public Tavendale & Partners

Turner Hopkins

INSPIRED ACCOUNTANTS

We specialise in Franchising and love to help Franchisors and Franchisees with: • Due Diligence (should I buy this business?) • Budgets and Cashflow projections • Financial accounting and reporting systems • Benchmarking reports • Liaising with other advisors (banks, lawyers, consultants) • Tax Advice • Best structure for the business (company/trust etc) Call us for a no obligation chat on 09 969 7450 | 021 309 309 www.inspired.co.nz | craig.weston@inspired.co.nz

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National

get more information Alistair van Schalkwyk P 0-9- 308 8071 M 021 024 720 E alistair@chdlaw.co.nz W chdlaw.co.nz Deirdre Watson P 0-9-309 6988 E deirdre.a.watson@xtra.co.nz W deirdrewatson.co.nz Katrina Hammon/Hamish Walker P 0-9-374 7147 P 0-4-499 7809 W duncancotterill.com Michael Bright P 0-9-414 9800 E michael.bright@gazeburt.co.nz W gazeburt.co.nz Claire Byrne P 0-4-916 7483 M 029 916 7483 E claire.byrne@gibsonsheat.com W gibsonsheat.com Scott Goodwin P 0-9-973 7350 M 027 700 7396 E scott@goodwinturner.co.nz W goodwinturner.co.nz Maria Pozza P 0-6-768 3729 M 027 595 4769 E maria.pozza@gqlaw.nz W thelawyers.co.nz Mark Sherry P 0-3-352 2293 M 021 524 890 E mark.sherry@harmans.co.nz W harmans.co.nz Michelle Carabine P 0-7-578 0059 E michelle@harristate.co.nz W harristate.co.nz Darryl King P 0-9-300 6935 E dking@jacksonrussell.co.nz W jacksonrussell.co.nz Hayley Miller P 0-9-379 4196 E hayley.miller@kensingtonswan.com W kensingtonswan.com Claire Evans P 0-3-353 8012 E claire.evans@laneneave.co.nz W laneneave.co.nz Rory MacDonald/Tim Lewis P 0-9-307 3324 E info@mllaw.co.nz W mllaw.co.nz Kent Yeoman P 0-3-343 8453 M 021 517 601 E kent@mmlaw.co.nz W mortlock-mccormack.co.nz Harshad Shiba P 0-9-302 0070 M 021 407 228 E contact@quantumlaw.co.nz W quantumlaw.co.nz Earl Gray P 0-9-358 2222 E earl.gray@simpsongrierson.com W simpsongrierson.com Patrick Learmonth P 0-9-306 6874 E pml@shg.co.nz W stacehammond.co.nz Stewart Germann P 0-9-308 9925 M 021 276 9898 E stewart@germann.co.nz W germann.co.nz Jason Ray P 0-3-374 9999 E jason.ray@tp.co.nz W tp.co.nz Lizandra Bailey P 0-9-487 0018 M 021 774 333 E lizandra@turnerhopkins.co.nz W turnerhopkins.co.nz

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CONSULTANTS & OTHER SERVICES ABC Business Brokers

Franchise Consultants

Specialist business sales company selling franchises for 20 years with branches nationwide. At all times, we place the greatest value on confidentiality, professionalism and innovation. Your business is our business.

National

Steve Smith P 0-9-630 3004 E steves@abcbusiness.co.nz W businessesforsale.co.nz

Attain NZ

Sales Training

Attain NZ works with franchisees that are great at what they do but find the whole ‘sales’ thing a real challenge. From public courses to bespoke programs, we help with sales strategy to implementation and from Franchisor support to individual business owner.

National

Bill James P 0-9-366 1665 M 027 457 3796 E bill@attainsales.co.nz W attainsales.co.nz

Beans & Rice

Consultants

We elevate brands to their full potential and help business growth through our extensive design National expertise; branding, graphic design, web design and development, collateral design, communications, copywriting, marketing and advertising. Build a better brand, attract better customers and build a better team culture.

BreakThrough Business Solutions

Business Growth

Business growth specialists working with franchisors and franchisees in 4 key areas: sales, marketing, systems and staff. We have developed a unique 3 step business growth process to generate more qualified leads, increase conversion, increase market share, and build the strength of the brand.

Bright NZ

Recruitment

Specialist recruitment, HR, training and development firm, with over 35 years’ combined experience in National franchising. Bright NZ creates harmonious, high-functioning teams with a staggering post-recruitment stick rate of 99.7% supported by market-leading profiling tools and training including leadership legacy, sales performance and conflict competence.

Integrated IT Solutions

Cisco Meraki is a cloud-managed IT company. Their solutions include wireless access points, switching, security cameras and appliances, all centrally managed from the web. Some of the solutions provided by Cisco Meraki include guest WiFi and analytics providing visibility into guest activity and shopper profiles.

National

Chris Kidd M 022 0296 290 E cisco.nz@comstor.com W meraki.cisco.com

ClockworX

Bookkeeping Services

Want better visibility over your franchisees’ financial stability? ClockworX offers franchise systems a systemised, full service bookkeeping service. We work remotely, so can service your franchisees right across New Zealand. Delivering our services remotely coupled with our automation efficiencies ensure our prices are competitive.

National

Angela Fisher P 0800 606 303 M 021 489 507 E angela@clockworx.nz W clockworx.nz

Crombie Lockwood

Insurance

Crombie Lockwood is NZ’s largest insurance broker. We guide master franchisors on the complex insurance and risk management programmes necessary for successful franchises and deliver faceto-face advice to individual members. Our SmartPAK solution provides: better business interruption protection; lower excesses; higher automatic cover limits.

National

David Rayner P 0-4-802 0166 E david.rayner@crombielockwood.co.nz W crombielockwood.co.nz

Cumulo9

Email Branding

Instantly boost your digital engagement with seamlessly branded and tracked business email, invoices or statements, pitch-perfect e-messaging campaigns and the latest in paperless forms technology.

New Zealand & Worldwide

Chris Hogg P 0-9-377 8885 M 021 345 690 E chris.hogg@cumulo9.com W cumulo9.com

Deloitte

Business Advice

National Working with you, we’ll deliver the financial knowledge, tax-savvy, strategic advice and connections, to help your business deliver outstanding performance in competitive markets. So, if you’re looking for a smarter solution, talk to the Deloitte Private team because we’re willing to do things differently.

Design for Marketers

Design Resources

Engage Design for Marketers to obtain design resources for you to market your franchise brand effectively and consistently. Planning, creation and supply of resources for branding, advertising, promotional, recruitment, point of sale etc. Over 20 years’ experience with leading franchise brands. Be seen, be bought, be recommended.

National

Paul Donovan M 021 64 45 45 E paul@cdq.co.nz W cdq.co.nz

Franchise Accountants 95, 98, 99

Franchise Consultants & Accountants

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

National

Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

Franchise Association of New Zealand

52, 53

Franchise Association

The peak body representing the franchise community. Franchise members are required to submit their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.

National

Robyn Pickerill P 0-9-274 2901 E contact@franchise.org.nz W franchiseassociation.org.nz

Franchise Coach

Franchise Consultants & Recruitment

Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

National & Worldwide

David McCulloch P 0800 4FRANCHISE M 021 943 776 E davidm@berkshire.co.nz W franchisecoach.co.nz

Franchise Infinity

Software Management Tool

Franchise Infinity is cloud-based software that combines a range of effective management tools which Worldwide enables you to manage all aspects of your franchise from one centralised operating system. These efficiencies are driven through a focus on communication, training, compliance and performance.

Franchise Media Training

Media Training

Franchise Media Training has two core services. It helps franchises grow their bottom lines by showing them how to generate their own news media publicity. Secondly it prepares franchises for possible negative media attention that can destroy entire brands overnight.

National

Pete Burdon P 0-3-420 0300 M 029 200 8555 E office@franchisemediatraining.com W franchisemediatraining.com

Franchise Relationships Institute

Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship.

New Zealand & Australia

Jewli Turier P 0061 457 846 675 E jewli@franchiserelationships.com W franchiserelationships.com

Cisco Meraki

National & Worldwide

Steve Goldie P 0-9-973 0438 E steve@beansandrice.co.nz W beansandrice.co.nz Fiona Clark M 021 991 917 E fionaclark@bbsolutions.co.nz W www.businessgrowthcoach.co.nz Tracy Meyer M 021 911 790 E tracy@brightnz.co.nz W brightnz.co.nz

Neel Singh/Jon Bradley P 0-9-303 0716 E nzdeloitteprivate@deloitte.co.nz W deloitteprivate.co.nz

Shane Boulle P 0800 555 013 M 021 083 66253 E sales@franchiseinfinity.com W franchiseinfinity.com

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Buying or selling a franchise Franchising your business Franchise disputes

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Claire Byrne 04 916 7483 e: claire.byrne@gibsonsheat.com gibsonsheat.com

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Highbrook Clothing

In2HR

Franchise Consultants

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Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.

National & Worldwide

Callum Floyd P 0-9-523 3858 E callum@franchize.co.nz W franchize.co.nz

Your customised apparel supplier. Corporate, trade, hospitality and active wear. Your logo, your identity. Stock designs or fully sublimated garments. Option of client store facility on Highbrook’s website enabling franchisee direct purchasing. Competitive pricing, great quality and exceptional service.

National

Tony Botica M 0275 823 664 E tony@highbrookclothing.co.nz W highbrookclothing.co.nz

Human Resource Management

In2HR will give you peace of mind. Whether you are a franchisor or a franchisee, talk to us about how National we can keep your business on the right side of the law. Specialising in HR management including employment relations disputes, employment agreements and more.

Thai-Anh Cooper M 027 222 2793 E thaianh@in2hr.co.nz W in2hr.co.nz

Consultants

We’re people passionate about franchising! Experienced franchise, operational and HR professionals. National & Worldwide We realise that success isn’t achieved alone, whether you’re a franchisee-to-be or a seasoned franchisor we’re here to help with franchise recruitment and franchise buyer advocacy, franchise system growth, and human resources specialist support.

Nathan Bonney M 0275 393 022 E admin@iridium.net.nz W iridium.net.nz

Kakapo Business Sales

Business Brokers

Kakapo Business Sales are industry-leading business brokers with a wealth of experience within the franchise industry. We assist franchisees in selling their existing franchise businesses and assist franchisors with the sale of franchise systems and finding rock star franchisees for new stores.

National

James Ashwin P 0800 494 449 M 021 125 6898 E james@kakapobusiness.co.nz W kakapobusiness.co.nz

LINK Business Brokers 64

Franchisee Resales & Recruitment

LINK are the authority on selling businesses in NZ and the southern hemisphere. Franchised specialists in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. LINK has more brokers than any other brokerage.

National

Nick Stevens/Laurel McCulloch P 0-9-579 9226 E link@linkbusiness.co.nz W linkbusiness.co.nz

Microsoft NZ

IT Software

Microsoft provides organisations with software and services to help them run their business. Services like Office 365 can help franchises communicate, collaborate and be more productive, and our network of partners can work with you to understand your requirements and deploy the appropriate solution.

National

Paul Bowkett P 0-9-362 5598 E paul.bowkett@microsoft.com W aka.ms/franchiseblog

MYOB

Accounting & Payroll MYOB offers easy online accounting software that has everything you need to take care of your Software franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions.

National

Nick Fletcher P 0800 39 66 38 M 021 940 921 E nick.fletcher@myob.com W myob.co.nz/franchise

NAI Harcourts

Real Estate

Business brokerage and real estate company which is part of which is part of the wider Harcourts organisation. For franchised sales or leasing opportunities contact Jayson Hayde.

National

Jayson Hayde P 0-9-489 2104 M 027 443 9475 E jayson.hayde@naiharcourts.co.nz W www.northshore.naiharcourts.co.nz

Commercial Property Consultants

Industrial, office and retail space: Let us negotiate for you. It’s possibly the best business move you’ll National ever make. We’re completely independent of the agency system, and provide innovative and strategic property solutions. We’re here to fight for you, not the landlord.

Peter Scott P 0-9-550 8500 M 021 896 649 E info@paralleldirections.co.nz W paralleldirections.co.nz

POD Consulting

Consultants

POD offers NZ franchisors and franchisees expertise in HR consultancy, business planning, coaching, Auckland & workshops and recruitment. We are the ultimate one-stop shop aimed at helping NZ businesses grow Wellington sustainably and establish a winning culture amongst their people.

Rebecca Moxon P 0-9-948 2105 E rebecca@pod.co.nz W pod.co.nz

Salvitas Ltd

Health & Safety

Health and safety consultants, inspection and auditing specialists. Providing staff training in customer conflict and de-escalation, armed hold up and robbery training. Incident investigation and root cause analysis services conducted by former NZ Police detectives and licensed private investigators.

National

Gary Crook P 0800 723 396 E support@salvitas.nz W salvitas.nz

Mystery Shop, Auditing

Mystery shopping solutions, results orientated analysis, customer retention strategies. Identify nonconformance, what customers think, where to improve. Discreet approach, effective communication. Audit for legal compliance and consistency. Staff training, business process improvement. Customised real-time reporting identify strengths and weakness then leverage insights for opportunities.

National

Michelle Field P 0-9-4810156 M 021 032 9163 E mfield@shoppersanon.co.nz W shoppersanon.co.nz

Silk Design & Build

Commercial Fit-outs

Silk Design and Build specialise in complete commercial fit-out solutions. From site feasibility to concept design and architectural plans. Every interior design is uniquely tailored and fine-tuned for you. The Silk experience ensures high quality results delivered on time and on budget.

National

Anand Doreswamy P 0-9-262 0527 M 021 520 038 E anand@silkimpex.co.nz W silkdesignandbuild.co.nz

Tork Professional Hygiene

Workplace Hygiene

Tork is the leading global brand in workplace hygiene. Manufacturing toilet tissue, hand towels, soap, cleaning and other products. Through global innovation Tork systems are designed to reduce consumption and save you money. Be confident you are making a responsible choice with market leading sustainability credentials.

National

Mark Stevens M 0275 991 627 E mark.stevens@asaleocare.com W tork.co.nz

The Mediator

Mediation

Mediating all types of disputes between franchisors and franchisees or between franchisees.

National

Trish Blyth P 0800 026 334 E trish@themediator.co.nz W themediator.co.nz

Waipuna Hotel & Conference Centre

Conferences

Greater Hotel accommodation with fully integrated conference centre suitable for small meetings through Auckland to international conventions. Full food, beverage and leisure facilities complete the offering. “World famous in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings Area and leisure market.

Iridium Partners

Parallel Directions

Shoppers Anon

The award that spells confidence and trust

We have the expertise and the experience to find cost effective legal solutions for your franchising needs Let us help you make the right decision • Over 25 years of experience • Fixed fee packages

Service Provider of the Year

Contact: Rory MacDonald (09) 307 3324 rory@mllaw.co.nz 92 Parnell Road, Auckland

Shelley Trutsch P 0-9-526 3008 M 0274 992 412 E shelleyt@waipunahotel.co.nz W waipunahotel.co.nz

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buying a franchise

DRACULA COUNTS A

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Award-winning Franchise Accountants suggest ways to ensure your new business has the lifeblood it needs shape against the moon, the sound of leathery wings on a dark night, a rattle at the shutters – vampires are the stuff of nightmares. They come to suck your blood, they need it to survive. The only problem is, you need it too.

Seasonal sales variation – eg. impact of summer, cold weather or the Christmas shut-down.

Just as Dracula required blood to survive, so businesses also need their own essential fluid: cashflow. Cashflow is the make or break of any business; lack of funds or insufficient cashflow can cause even apparently successful businesses to fold. So when you’re looking at buying a franchise, whether it’s a new start-up or a going concern, looking at the cashflow is essential.

Overheads – the fixed costs of operating the business, such as rent, wages and power.

Cashflow is not the same as the profit or earnings of a business, so when you see a Profit & Loss account, it’s only telling you half the story. It doesn’t measure the cashflows around the business which can result in big bites being taken out of your bank balance. To avoid those bites being fatal, you need to know when they’re coming and have plans in place to cope.

the missing element Strangely, in our experience, a proper cashflow assessment is often the element many people forget when buying a franchise. Information packs from franchisors, brokers or individual sellers may include various documents around the marketing of the products and services sold, some earnings indication around the potential profit of a business opportunity, and legal documents, but there will be no mention of cashflow. Some sellers refer to cashflow as ‘working capital required’ and leave it to the potential franchisee to work out what that figure will be given their own individual circumstances. This is understandable, but as working capital is cash required over and above the initial investment price which you will require to operate the business successfully, you really need specialist advice – preferably from an accountant with experience of this specific franchise or industry. Doing this before you purchase will reduce stress, reduce risk – and reduce possible bloodshed!

what does a cashflow projection tell you? A cashflow projection measures the probable timing of cash inflows and outflows of the business: for example, how long you are likely to stock a product before having to pay for it; and how long before selling it? It then predicts the impact this and other factors will have on your business’s bank balance, and identifies what funding may be required and when to meet the shortfalls. It provides the information you will require to ensure your new business is not just profitable but also sustainable, which is important if you are to make an informed decision.

10 common areas to assess cashflow Here are 10 of the most common areas that need to be taken into account in preparing a cashflow analysis. Each of these will vary according to the industry, the location, the region and the individual franchise model (which is why you should use a professional advisor). Sales cycle – the time it takes to convert leads to a sale. The level of sales – made up of sales volume, average selling price and sales mix.

Margins – measures difference between sale price and cost of delivering the sale.

Breakeven – what is the cashflow neutral position of your business? Credit terms – this applies to both suppliers and customers and affects the timing of when you pay and when you get paid. Tax – not all the money in your account is really yours, so you need to take GST, PAYE and Provisional Tax payments into account. Debt servicing – if you borrow money, what is the interest rate, when are repayments due and how long is the term? Growth – a growing business sucks your business’s lifeblood faster than Dracula. The more you grow, the more demands on your cash to fund stock, employ more staff, buy new plant and equipment and pay more tax.

the franchise advantage Of course, a good franchise can offer significant advantages in some of these areas, which is why it’s worth consulting a specialist accountant. Brand power – Having a known brand and pooling marketing funds to leverage marketing spend will potentially lower the cost of attracting new clients. Buying power – Group buying power can often translate into lower cost of goods and services, better credit terms and improved margins. It can also lower overheads through, eg. group insurance schemes and even funding. Benchmarking – A good franchise measures its critical areas of operation to allow you to undertake comparative analysis. This helps franchisees assess not just indicative performance but also cashflow requirements: for example, identifying ‘best practice’ stock levels and stock turn rates. Support – Franchise support teams can provide business insights and coaching which relate specifically to a franchisee’s business model. This can assist in managing cashflow or identifying potential issues.

summary If you’re thinking of buying a franchise, then, remember Dracula. Your business needs its lifeblood to survive, and cashflow is that blood. Understanding the cashflow requirements of your proposed business is fundamental, so seek out specialist advice. Work with experienced advertiser info franchise advisors who have Franchise Accountants a track record in working with www.franchiseaccountants.co.nz franchisees and franchisors, and can offer ‘inside Contact knowledge’ on the specific Philip Morrison P 0800 555 80 20 brand you are looking at. M 021 22 99 657 Remember, good advice pays, pmorrison@franchiseaccountants.co.nz not costs.

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Summer 2019

Year 27 Issue 04

Westpac New Zealand Franchise Awards 2018

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7 reasons to talk to us BEFORE you sign up Comprehensive pre-purchase evaluation reports Business structures to minimise risk, maximise protection Proven solutions and systems to save time, money and tax Specialist advice complete with listening and understanding Specialist franchise mentoring and ongoing support The knowledge and experience of New Zealand’s premier dedicated franchise specialist A New Zealand franchise industry award-winning service

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