Franchise New Zealand - Year 32 Issue 03 – Spring 2023

Enjoy a successful business with a great lifestyle in the Regions

Franchise owners Maunghla Pan and Mu Ban Peh, who run a proftable CrestClean business in Nelson, enjoy living in a vibrant regional city where everything is close by.

This is the type of lifestyle available to CrestClean franchisees operating successful businesses in the regions. With lower living costs and cheaper housing, now is a great time to make the move. Buy a CrestClean franchise in any of the regions on the map and you can get up to $3000 towards relocation costs. We have fnance options available to help get you started, plus great operational and administration support from NZ’s leading small business franchise system.

We have high demand for new franchisees in these regions

Whakatāne

Kerikeri

Hamilton Taranaki

Nelson Wānaka Timaru Alexandra Cromwell

Whangārei

ESTABLISHING NEW ROOTS.

Spring signals a time of new growth. For frst time franchisors wanting to establish a successful franchise, now is the perfect time to put in place structures that will ensure your new business is successful for both yourself and your franchisees.

Goodwin Turner are a modern and forward thinking law frm, we understand what it takes to turn a thriving business into a viable franchise by laying the legal foundations to help you reach your goals.

We have worked with many fantastic franchise systems and have a thorough understanding of the steps you must take to fully realise the potential of your franchise opportunity. We ofer advice which includes franchise agreements, leases, disputes, employment requirements and contractual obligations.

For sound legal advice you can rely on –call us today.

Goodwin Turner are franchise specialists with a team of industry leading legal experts. You can be assured of receiving practical commercial advice and individually tailored solutions that will add value to your business.

Global Law Experts

• Franchise Law Firm of the Year - every year since 2014

Who’s Who Legal

• Recognised Leader in Franchise Law - every year since 2017

Let’s start by congratulating four home-grown New Zealand franchises: Cookie Time, Stirling Sports, Aramex (formerly Fastway) and Paper Plus. All were founded in 1983, when franchising was a little-known concept in this country. Thanks to these pioneers and those who followed them, we’ve seen hundreds of thousands of New Zealanders helped into business as franchisees over the 40 years since.

As a franchisee, you get the sort of training in running your own business that most small business owners can only dream of, including systems, marketing and buying power – not to mention help with meeting ever-increasing challenges in areas such as compliance and technology – things that don’t make you money, but which you can’t afford to get wrong.

In our cover story, we look at another advantage that franchising can offer: the ability to make your home wherever you want for family, business or lifestyle reasons, and to put down roots as a valued member of the local community while having the support of the franchise behind you. Anita Kingston, our cover star, had never even been to Gisborne before buying her Paper Plus business there, but now she is so much a part of the city that she can’t imagine living anywhere else. Some of our profiles this issue tell similar stories, with people moving to new towns (or even moving from overseas) to take up the right opportunity. We’ve also got plenty of helpful advice for anyone looking at buying or running their own franchised business. We take you through the whole process of what happens after you make an enquiry about any specific opportunity (page 28), explain the meaning of some of the common terms you’ll come across (page 40), give you some important questions to ask (page 44) and suggest where to get more information (page 82)

There’s a look at how to handle one of the biggest risks to any franchise brand’s reputation – being bad-mouthed on social media (page 59) – and a review of some recent legal cases with lessons for both franchisors and franchisees (page 64)

If you’re ready to put down roots with a business of your own, start reading.

Simon Lord Publisher, Franchise New Zealand

PS. If you want another free print or digital copy of this magazine for yourself or a friend, call 0800 FRANCHISE or visit www.franchise.co.nz

Home

Family … Community ... Business. These are three of the biggest things in your life. How could buying a franchise help you to enjoy them even more?

What Happens Next?

Meredith Taylor and Nathan Bonney outline what to expect from the moment you first contact a franchise

44 59

Here’s part 2 of our list of vital questions to ask your franchisor which will help you make the right decision

News stories show need for franchises to be ready to handle hostile media, says Pete Burdon

Welcome to New Zealand's BUY YOUR OWN BUSINESS magazine

6 Home How could buying a franchise help you enjoy putting down roots in a new area?

9 Capital Venture for Food Franchise Katsubi and the famous Red Bowls are heading to Wellington

11 A Better Way to Build Trident Homes franchisees create healthier, more costefficient homes

13 Firm Footing SlipSafe has customers nationwide for anti-slip treatments and compliance testing

15 The Pursuit of Happiness

Leaving the corporate world brings V.I.P. Home Services franchisee new life and liberty

16 Web News

Some of the top stories from our website and news feeds

19 The Start of Something Big

The Local Guys is looking for three NZ master franchisees for Test & Tag, Pest Control and Cleaning

21 Fast Growth, Outstanding Results

Bin Yang and Mandy Xu’s success reflects Paramount’s unwavering commitment to customer satisfaction

22 Funding a Service Franchise

Daniel Cloete of Westpac discusses the financial pros and cons of service businesses

25 The Right Approach Heritage Homes franchise highly rewarding for professional couple

27 Family Ties

Jani-King franchisees strike gold after moving for opportunity

28 What Happens When You Enquire About a Franchise?

Meredith Taylor and Nathan Bonney outline what to expect from the moment you first contact a franchise and say, ‘I’m interested in your opportunity’

32 Fan-Atical About Food ‘Someone in Dunedin pick this up and run with it! Big Fig opportunity a hit on social media

33 Going to the Next Level CrestClean franchisees growing their businesses with specialist services

35 Quick and Simple Eftpos NZ makes life easier and business better for franchisees and franchisors

37 Next Stop – The World!

Franchise lawyer Katrina Hammon answers some common questions about overseas expansion

39 Keeping It Simple

Tried and tested formula from Speed Queen means a smooth and easy start-up for investors

41 Clear As Mud?

The franchise terms you need to know

42 Locally Loved Paper Plus celebrates 40 years of serving communities throughout New Zealand

44 Questions to Ask

Here’s part 2 of our list of vital questions to ask your franchisor which will help you make the right decision

49 Forty Years and Counting

Anniversary is testament to the strength of Aramex and its franchisees

50 Driving Opportunity Discussion, change and growth for franchisors and franchisees at Conference, plus new FANZ Board named

55 Learning Together

Photographs and highlights from the National Franchise Conference in Christchurch

Spring 2023 Year 32 Issue 03

57 Financial Sustainability

Advice from Philip Morrison of Franchise Accountants to help you ride through recessionary times

59 SPLAT! When Media

Hits the Fan

News stories show need for franchises to be ready to handle hostile social and professional media, says Pete Burdon

63 Franchising Seriously

Franchize Consultants explain how to build value and mitigate risks when franchising

64 Fall-Out

Stewart Germann and Khushbu Sundarji review three recent cases where franchisors and franchisees sought legal injunctions – and weren’t successful

82 Where to Start

Our website has plenty of free advice for franchise buyers

68 Westpac Directory of Franchising

Comprehensive details and investment levels for over 275 franchise and master franchise opportunities. Also includes advisors and index to advertisers

Westpac Directory of Franchising

Simon Lord

Business Development

Sally Knight

Lorraine Lord

Writers

Glenn Baker

Crispin Caldicott

Ross Lindsay

Catherine Lord

Submissions

Editorial submissions and advertising enquiries should be directed to the publisher. All articles published become copyright ©Franchise NZ Marketing Ltd Conditions The publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

Disclaimer

All franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned.

Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice.

Neither the publisher nor the FANZ accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher or the FANZ.

HOME

family • community • business

How could buying a franchise help you enjoy putting down roots in a new area?

Asurvey on the Franchise New Zealand website last year revealed that almost a third of franchise buyers would be prepared to move to another region to take up the right franchise opportunity. A franchise is also a popular option for recent immigrants.

Getting into a good franchise, with its brand, systems, buying power and training, clearly makes sense from a business point of view – but there’s more to it than that. Buying a franchise can also help you return to your family, or put down roots in a new region or country, by helping to make you a part of the local community.

And that could make taking some big life decisions a little bit easier.

When Anita Kingston’s boss, who already owned several Paper Plus stores in Auckland, suggested that they go into partnership to buy another one, she leapt at the chance. There was just one snag – the store for sale was in Gisborne, a city she had never even visited. But she and her husband Ashley were up for an adventure, so they packed up their home and three children and moved away from the city where they had grown up to start a new life.

Brave? Certainly. Foolhardy? Definitely not. The couple had previously lived in Perth for a number of years, so were used to being far from home, but having returned to Auckland they discovered that buying a house of their own was next to impossible. In addition, there was the traffic – Anita was sick and tired of commuting for two hours or more a day from their leased farmlet to Paper Plus in Meadowbank, so Gisborne sounded attractive.

‘We love a road trip, so we drove down to Gisborne for a long weekend,’ she recalls. ‘We stayed at a local campground with a swimming pool and a great playground. The beach was beautiful and close to the city centre, and everyone was so friendly that it just felt right. We looked at each other and said, “We can do this!” – so we did.

‘Four years on, we realise it was the best thing we could have done. We could afford our share of the business and a house, we love the place and the community, and as for the commute, well – at one point, I had to do a school run to three different schools every morning. It took me 15 minutes. Try doing that in Auckland!’

How did the kids adapt to their new life? ‘Nate and Tiana were at primary school, so that wasn’t too difficult, but Riley was in fourth form so it was a big change for her. We moved between terms and she spent the whole of the holidays saying how much she hated it. Then school started and within a week she was saying, “I love this!” She went on to become head girl, and now she is studying law in Wellington. Meanwhile, the younger ones are really thriving at local schools with great teachers and wonderful principals.’

Where we needed to be

For Luke and Brooke Mullinger, it was the chance to move closer to Brooke’s family that prompted their move from Palmerston North to Blenheim. With daughter Addison just a year old, the couple were already thinking about their options when Brooke’s father told them about a site that was becoming available on the front of a local car yard. As Luke worked for Streetwise Coffee, did he think they might be interested in the site for one of their permanent coffee carts?

‘We put down the phone and started talking,’ Luke recalls. ‘Then we listed our house for sale.’

It was a big decision. Luke was a Palmy boy through and through, and they had built their house themselves – ‘It was the house we had brought our daughter home to,’ says Brooke wistfully. Now they were starting their first business together, ‘Going into debt as a couple,’ as Luke says. ‘The bank wouldn’t have lent us the money if it hadn’t been a reputable franchise.’

They moved to Blenheim and lived with Brooke’s parents for three months, eventually buying their own house and opening their first Streetwise coffee cart – both within two busy weeks. ‘Although I knew the franchise well, we recognised that with a young family, we could only do it if we had on-theground support from Brooke’s family,’ Luke admits. ‘But once we were set up, it felt like home. We were where we needed to be.’

Feeling welcome

As these two examples show, buying a franchise can be a great way to get where you want to be in terms of your geographical location as well as your business and lifestyle goals. Being a business owner can also be a great way to establish yourself in your new community, as Anita points out.

‘Before we bought it, the Paper Plus in Gisborne had been a company store run by our support office,’ she recalls. ‘I think people thought it was just a big box corporate. But once we moved here and they realised that it was owned and

run by local people, they really connected and we felt very welcome and included in the community. Gisborne is only about 40,000 people, so everyone knows everyone else and word soon gets around.

‘We know a lot of our customers by name, know their children and what their job is. You take the time to get to know people because there is more time – you’re not constantly rushing around trying to beat traffic.’

In Blenheim, Luke agrees. ‘Of course we are busy on the coffee cart, especially during morning drive times, and when we first opened it was crazy – I was working seven days a week initially. But the business was also my social time. I was often the first point of contact people had with another human being each day, and it’s amazing how quickly you get to know people and what you learn.

‘A local gym opened at the same time as us and we helped each other out as two new businesses in town. That brought us a lot of customers, and we got good friends out of it, too. I think that sort of thing happens more easily in smaller communities.’

It’s a business decision, too

At the same time, both Luke and Anita are very business-focused. Luke says, ‘When we opened, there was an article in the local paper surprised that we were going to be open 7 days – most businesses in Blenheim closed on Sundays. So we put a lot of effort into telling people we were here, doing social media with the kids (their son, Parker, was born after the move), letting people know who we are and looking to attract our target demographic.

‘We also embraced technology, offering ordering by text, which really paid off when Covid hit just six months after we opened. Before Covid, perhaps 5 percent of people pre-ordered; now 80 percent of orders come from text and online.

‘Blenheim may have only 28,000 people, but people here value their time like anywhere else, and our original coffee cart at Springlands is now one of the top performers in the franchise. It blows me away that Blenheim can achieve that. We have a great team of about 15 people now and rather than doing seven days, I now work Monday to Friday most weeks. I still start early, but I’m finished at lunchtime and spend the afternoon with the kids. It’s very different from my old life, when I was leaving home before Addison was awake and only getting back at bedtime.’

Luke’s success comes as no surprise to Daniel Cloete, the National Franchise Manager for Westpac. ‘Some of the most profitable outlets in many franchise systems are located in the regions rather than the major centres,’ he points out. ‘Lower rents, better staffing costs and less competition mean better returns, while the lower cost of living means franchisees don’t need to take as much out of the business – so they can reduce debt faster and re-invest as required.’

That’s exactly what Luke and Brooke have done, opening a second cart at the end of 2021. ‘Rather than waiting until we had paid off the first cart, we were able to re-invest sooner.’

You need to adapt

While franchisees in Gisborne and Blenheim might enjoy the same support as their big city counterparts, they need to be prepared to operate in different ways. ‘I thought in the first few months I’d have it all under control,’ laughs Anita. ‘I had worked in and run Paper Plus stores for many years, and I was going to bring all these brilliant ideas from Auckland. But as I settled in, I realised I had to slow down. I needed to become part of the community, change myself to fit, build rapport and win trust.

‘People are very loyal to local businesses and local owners – I think that Covid really boosted the “shop local” message, and we are locals now. We have a book club with about 25 members that meets in the shop every month; I’ve got to know the local Lego club people, so we’re building that involvement, and being a NZ Post mail centre all helps.

‘As Luke says, having kids helps you make connections, too. Our

Addison, Brooke, Luke and Parker Mullinger: flying high in Blenheim

Easy money Easy work High GP% Low overheads Flexible START NOW

https://www.fisbo.co.nz/prospectus

younger two will come into work after school – it’s not far, and there’s a skateboard park nearby. I find them little jobs to do, like breaking up boxes, and the customers have got to know them. It all helps us to put down roots.’

Spreading the risk

While Anita and Luke are running the businesses with support from their partners, they’ve been careful not to put all their eggs in one basket. Ashley is employed as an auto electrician, while Brooke is a qualified nurse, working five days a fortnight in addition to occasional shifts at Streetwise.

‘We did think about Ashley being self-employed, but decided that setting up two new businesses at once would be far too stressful,’ Anita says. ‘This way, we had the security of his regular income while we were getting our Paper Plus established. It also means he’s meeting different people all the time, they wave when they see us out in his ute, and then of course they come into the shop and he’s there too, sometimes.’

A sense of belonging

Above all, our two families have found a real sense of community in their new home towns.

Anita says, ‘The first Christmas in our new house, our next door neighbour summoned us for drinks and got all the neighbours round to meet us, too. Tiny is a Māori lady in her 80s and made us feel so welcome, so much a part of things, that it’s been wonderful. In fact, Ashley’s mother has moved here now – she came to help us with childcare originally, and once she got used to the lack of big shopping malls, she loved it, too. I think having that sense of community helps you re-evaluate what’s important in life.’

And while Brooke was returning to her roots in Blenheim, Luke has happily become a local. ‘People think that, because we own a business in Blenheim, we are both locals – and we are, now. Brooke’s old friends have become family friends, and the kids are growing up where she grew up.’

Brooke doesn’t underestimate the effort it takes to establish a new business, especially with two young children. ‘It was hard work, there were tears, and times when we almost weren’t talking to each other,’ she admits. ‘But we look back over the last four years and we love the lifestyle we have created. Moving home and being close to family made it possible for us to have both the business and the lifestyle we wanted.’

Closing thoughts

As Anita, Ashley, Luke and Brooke have found, buying a franchise means it is possible to have it all. The franchise provides the business model, the training and support you’ll need, as well as making it easier to find finance. It also gives you a role in the local community as a provider of services, an employer and, in many cases, a welcome point of contact. Use those advantages well and you’ll soon be making friends and fitting in.

That’s not to say that it will be easy. Starting your own business is hard work, and you need to be prepared to put in some long hours and face the inevitable ups and downs as you get established. But if you choose your franchise with care and take good legal and financial advice from experienced advisors, you can have confidence in making the move. Putting down roots in a new area can give you and your family the better future you’re looking for.

ASK YOURSELF ...

• What do I want to put into and get out of life?

• What does my family need and want for a good lifestyle?

• What would I need to pay to rent or buy a suitable home?

• How much capital could I release from my home to put into the business?

• Does the place I want to live have a suitable market for my chosen franchise?

• What is the competition? Is there much opportunity for growth?

• Is there the infrastructure we need for education, sport, leisure activities, culture?

• Are there work opportunities for family members if they are not involved in the new business?

• Do we have family members/ old friends nearby?

• Would we fit in the local community? How easily do we make new friends?

• Is this a good time for children to change schools?

• What opportunities are there for lifestyle changes – eg. less time commuting, more time for family or hobbies?

Opportunity: Food & Beverage

CAPITAL VENTURE for food franchise

Katsubi

Bipendra and Radhika Ram are unanimous in their verdict of their new Katsubi franchise: ‘The projections looked good but, after six months, our position is even better than we expected!’

Now the popular food brand is heading to Wellington. A company-owned store will open first, with five franchised outlets planned by the end of 2024, so if you want to get on board then register your interest now. Like all Katsubi stores, they will be supported by a local meat/salad processing factory and warehouse to ensure fresh product with smooth and flexible distribution – as well as ease of operation for franchisees.

So what makes the 100% Kiwi-owned Katsubi brand, which is celebrating its 20th birthday this year, so successful?

Well, it starts with the product itself. ‘People love our food,’ says Zoe Park of Katsubi HQ. ‘Our big Red Bowls combine exquisitely cooked meat and healthy vegetables flavoured with our unique Katsubi sauce, all served absolutely fresh. Customers select their own mix of salads and sauces, then add hot meats or plant-based options to create their perfect combination. And with 21 stores already established around the country, Katsubi’s version of ‘slow food served fast’ is accelerating rapidly.’

Plain sailing for new franchisees

Katsubi’s success is also about the streamlined system behind the brand, as Bipendra and Radhika’s story shows. The couple, who opened their Katsubi in Silverdale, North Auckland, in February 2023, had never been involved in the food business before. Bipendra owns a transport company, and his wife spent 13 years in the travel industry. ‘But she wanted a change, so we started to look at well-established franchises in the café/restaurant sector.

‘We had eaten many times at Katsubi in Albany and always loved it, so we got in touch. Banks can be a bit reluctant to lend against non-tangible assets, but the reputation of the franchise, coupled with our savings convinced them. After that, it was plain sailing – we were consulted every step of the way when our site was being built, but it genuinely is a turn-key operation.

‘Six months into our new business, we can say the Katsubi franchise team are as good as their food. Everything has been clear and simple, from finding the site through fit-out to opening. We have found it is incredibly simple to operate and the franchise is totally supportive if we ever need them.’

Every aspect covered

Bipendra also speaks highly of the preparation the whole family received as new franchisees. ‘Radhika had a month’s solid management training and the rest of us – including our two teenage sons who are learning about work and good food – had a full week. On opening, we then had two weeks on-the-spot support in our own outlet as we learned the routines.

‘The whole Katsubi franchise is awesome, and has every aspect covered – if you follow the system, it would be very hard to go wrong. For example, Katsubi provides very robust data that allows us to do an order once a week without fear of over-ordering and wastage. In fact, we’re so pleased we plan to open another store soon – Katsubi, of course.

‘So if anyone is interested in becoming a franchisee, drop in and see us at work. If it appeals, you might find that Katsubi is the perfect opportunity for you, too.’

Very profitable

Katsubi is keen to find franchisees for key sites around New Zealand, especially in the Lower North Island as the Wellington facilities come on stream. The investment required is between $350,000 and $500,000, depending on location. Most stores are open 9am-9pm or mall hours, depending on location, and franchisees learn to do the cooking themselves initially, then teach others as the business grows.

‘As Radhika and Bipendra have found, Katsubi offers a very successful, very well-established and very profitable business model,’ Zoe says. ‘We have franchisees who have been with us for over 10 years, and Covid showed what a stable, secure business this is.

‘If you share our passion for bringing good food to malls and streetside locations around New Zealand, contact me today to find out more.’

KATSUBI STORES

Auckland

Albany

Browns Bay

DressSmart, Onehunga

Glenfield

Greenlane

Manukau

NorthWest

Orewa

Ormiston

Rosedale

Silverdale

St Lukes

Sylvia Park

Takapuna

WestCity

Hamilton

Dinsdale

The Base

Tauranga

Bayfair

Christchurch

Airport (Spitfire)

Northlands

Riccarton

Places of Interest

Wellington

Auckland City

Christchurch City

Dunedin

Whangarei

Tauranga

Napier

Nelson

Taupo

Queenstown

Birkenhead

Newmarket

Hornby

Contact Katsubi for more options

Advertiser Info

Katsubi

www.katsubi.co.nz

www.katsubi.com

Contact Andy So

M 021 881 302

franchise@katsubi.co.nz

and the famous Red Bowls are heading to Wellington

The perfect combination: Katsubi’s systems deliver great food and great results

Trident Homes franchisees create healthier, more cost-efficient homes

A BETTER WAY TO BUILD

The ‘brain drain’ to Australia seems a hot topic for New Zealand’s media – but they rarely mention the many thousands of Australians who migrate to New Zealand for career opportunities. People like Matt Perks, Trident Homes’ most recent franchisee who, five years ago, left South Australia as a twenty-year-old with his girlfriend Ebony to set up business in Whanganui.

‘I had started out working for the family hotels, and although I learned a lot doing that, I wanted to make my own way,’ says Matt. ‘I invested in a business education, including a course on making money buying and selling real estate. A mentor who knew a lot about New Zealand recommended Whanganui for low cost buy-in to renovate and then onsell.

‘In five years we achieved $20 million turnover and recently started to diversify into property development. That’s when I met Tim Smith, my Trident Homes co-franchisee. A client needed an architect and Tim came highly recommended. We pretty much clicked right away and have become close friends as well as business partners.’

No place for sole traders

Property development showed Matt just how difficult it is for a sole trader to compete with established building companies. ‘Besides better purchase deals and quicker delivery from suppliers, they have the infrastructure for managing trade contractors, organising marketing, quoting jobs, designing plans, overseeing contracts and chasing unpaid invoices. These add up to an all but impossible challenge for a sole trader like me.

‘Tim and I began to discuss becoming franchisees for a large building company to overcome these issues. As well as having his own architectural practice, Tim was trade qualified, the prerequisite for providing the Master Builders and Certified Builders 10-year guarantees to homeowners, so with my hands-on experience we decided to get things rolling.

‘We made a list of the top 20 builders and reached out to 10. The first to respond was Neil Hawker, who established Trident Homes in 2012 with David Pickles. An hour later, I got off the phone after what was meant to be a 10-minute chat,’ he laughs. ‘That was it!’

Real buying power, customer service clout

Matt was immediately impressed by Trident Homes’ buying power and customer service clout with leading suppliers, as well as their proven processes and state-of-the-art software systems. ‘But what blew us away was their on-going pursuit of innovation. That’s putting Trident

Homes and their franchisees way ahead of the game for sustainability. ‘They are building much healthier homes for New Zealanders in excess of compliance standards through partnering with Formance to manufacture Eco-Spec Structural Insulated Panels (SIP).

‘That makes construction faster and easier, and at the same time represents a huge step forward in performance, comfort and ecoresponsibility. Even an entry level Trident Eco-house requires 50 percent less energy to heat.

‘We were also impressed that Trident Homes is accredited with Lifemark, an organisation that provides guidance for building “forever” homes that accommodate future needs as owners age with features such as accessibility, wider doorways and securing points for bathroom handrails. All this aligns with our ideals of doing what’s best for our clients. It’s also very obvious Neil, David and the franchise team want to see their franchisees succeed.

‘To be fair to the other building companies, we listened to what they had to say. Quite a few seemed to have fishhooks, such as franchisees having to buy and build on franchisor-owned land, or having to build off house designs that allow very little wriggle room for clients to personalise their homes. Trident has none of these types of restrictions and, as Neil told us, 90 percent of houses built by Trident franchisees are fully personalised to the client.’

Suppliers come calling

After both parties completed due diligence and the $50,000 franchise fee was paid, Trident Homes Whanganui was in business. ‘Straight away, national suppliers were introducing themselves to us, eager to work with us and, just over a month later, we have already priced four homes,’ says Matt.

Neil says the new Whanganui team make a great pair and are a pleasure to deal with. ‘Matt is young with vision, drive and a great business head; meanwhile Tim, who is around 15 years older, brings a strong element of stability and experience. He’s well versed in the building industry with the necessary trade qualifications for homeowner guarantees. This requirement can stand in the way for ambitious businesspeople like Matt, so becoming a co-franchisee with a trade qualified person like Tim is a strategy we recommend and support. It can work the other way, too, where a trade-qualified builder partners with someone with business experience.

‘The housing market is going to come back, and will be even stronger for our franchisees as awareness grows of the range of environmental and cost benefits of our SIP building system and heat recovery ventilation-equipped homes.

Advertiser Info

Trident Homes www.tridenthomes.nz/ joinourtteam

Contact Neil Hawker

nhawker@tridenthomes.nz

M 0275 321 191

‘Right now we are keen to hear from potential franchisees in the Marlborough/Nelson region, the West Coast, Hamilton/Waikato, Hawkes Bay, Northland and, of course, Auckland. If you’re looking for a building franchise with a real competitive advantage, don’t hesitate –contact us now.’

Whanganui franchisees Tim Smith and Matt Perks, with Trident Homes’ Neil Hawker (right)

New Zealand’s MOST AWARDED Café Franchise

The Coffee Club Success Story: New Opportunities Available:

Ÿ 65 cafes in New Zealand & 450 worldwide.

Ÿ Continued expansion plans.

Ÿ Flexibility & life balance with an established brand.

Ÿ Excellent training and ongoing support.

Ÿ Preferred bank finance arrangements.

Ÿ National marketing benefits.

Ÿ 6 time winner - F&B Franchise System Award.

Ÿ 2 time winner - Supreme Franchise System Award.

Ÿ 4 time winner - Supreme Franchisee Award.

Ÿ 2 time winner - Contribution to Community Award.

Ÿ Winner of the Media Campaign Award.

Highbury Shopping Centre, Auckland

Northlands Shopping Centre, Christchurch

Omokoroa Village, Bay of Plenty

Fraser Cove, Bay of Plenty

Morrison Street, Nelson

Yaldhurst Park, Christchurch

To find out more contact Brad on 027 526 3333 or brad@thecoffeeclub.co.nz

www.thecoffeeclub.co.nz

thecoffeeclubnz

SlipSafe is a new opportunity with customers nationwide for anti-slip treatments and compliance testing

If you have the right experience, every problem is an opportunity – and that’s how SlipSafe New Zealand was created. Having launched the company in April 2022, Jason Goldfinch found huge demand for antislip services from all around the country. Now SlipSafe is looking for franchisees to help meet that demand, own their own business, and have the potential to earn themselves up to $200,000 in just their second year.

It all started with the concrete pavers outside Jason’s home. ‘When they got wet, they became dangerous to walk on,’ Jason explains. ‘My daughter had a slip and, although she managed to avoid a bad injury, I wanted to find something that would make them safer. But all the options available locally were minimal, or not very effective without totally changing the look and the feel of the pavers. I’ve been in flooring a long time, so I thought there just has to be a better solution.’

Jason found some international products sold in over 40 countries that weren’t available in New Zealand, contacted the manufacturers and was sent samples to try out. ‘They worked incredibly well on the pavers, and I started thinking about what a big health and safety issue slippery surfaces are – not just pavers but tiles, vinyl, acrylic shower bases, polished concrete, timber, laminate, etc.’

After putting a huge amount of effort into sourcing the best quality coatings and treatments from around the world, finding solutions for all surfaces and securing exclusive distribution rights, SlipSafe New Zealand was founded.

Hands-on approach

To gain a firm commercial understanding of the products and services required in the industry, Jason took a hands-on approach. He did everything himself initially from selling the complete service to the actual application of the products. He approached councils, universities, property managers, gyms and aged care facilities, as well as all sorts of companies and homeowners. ‘I was met with positivity and an element of relief, as we were able to solve slip issues that they had been trying to deal with for a long time.’

With the concept proven, Jason realised the opportunity for hard-working, motivated people to build their own local businesses, so he worked with the experienced team at Tereza Murray Franchising to create a low investment, high return franchise model.

How good is the opportunity? ‘How many slippery floors have you walked on, or how many accidents have you read about recently?’ asks Jason. ‘By becoming a SlipSafe franchisee with your own exclusive territory, you can be part of the solution.’

Solutions for any surface

Health and safety is an essential part of commercial property maintenance these days, ensuring a stable level of demand even in softer economic times. SlipSafe franchisees become qualified in slip testing – testing equipment is part of the franchise package – and that not only helps generate initial business but also creates the opportunity to build commercial relationships and repeat business.

‘Many organisations require 6- or 12-monthly testing to ensure compliance with health and safety standards,’ Jason explains. ‘Our products offer various warranty periods but extend up to 5 years when the cleaning and maintenance instructions are followed. The application process itself is pretty straightforward and full training is given to all franchisees.

‘What makes this franchise so attractive is the quality of the exclusive products and the size of the market opportunity. Age and gender don’t

matter as long as you’re fit, hard-working and have the drive to build your own business. We’ll also teach you how to build local business contacts with training in sales technique, quoting, applications and testing.’

An investment of $92,000 +gst per licence includes tools and equipment, full training, induction and promotional material. In addition, franchisees will need a suitable ute which can be bought or leased.

Proven profitability

With proven demand, franchisees will have plenty of opportunity to grow. ‘In the larger areas, they may employ a few teams of applicators to generate fantastic profits, while the smaller regions are financially rewarding with single-van operations,’ says Jason.

SlipSafe is looking for people prepared to work hard to build a really profitable business producing great results. While remaining local, franchisees will also be leveraging a national company and brand offering quality products and service.

‘With the growth we’ve had since we established the company, we’re keen to find the right people to join the team. There are limited exclusive territories around the country and we have had an amazing level of interest already, so don’t delay. SlipSafe is a great opportunity, so enquire now and find out more.’

SlipSafe founder Jason Goldfinch (right) with NZ General Manager Michael Goldfinch

Opportunity: Home Services

THE PURSUIT OF HAPPINESS

Leaving the corporate world brings V.I.P.

Home Services

franchisee new life and liberty

‘Many V.I.P. franchisees have been through this experience before, and the conclusion is very simple: it works!’

Plenty of work

V.I.P. offers two different kinds of franchise: outdoor (lawnmowing, gardening and outside jobs) and indoor (all types of cleaning).

Working outdoors, Craig says he hasn’t found a huge difference in demand over the seasons. ‘We’d all probably like to forget this wet winter, but there are always other jobs which customers want done. I’m a bit scared of this spring in an excited kind of way, as I reckon the grass is going to roar away and the telephone calls and emails from customers will do the same.’

Craig jokes that he’s never had anyone suggest that getting out of the corporate world was a stupid idea. ‘Everyone I spoke to said, “good on yer!” and many were obviously envious. My wife, Sue, is in insurance and all her colleagues keep asking how I’m getting on. The reactions have all been very interested and positive.’

Ilove working outdoors, I’m very happy with my V.I.P. business and I’ll probably carry on doing this until I retire,’ says Craig Farmer. ‘As other people from the corporate world have often said, I only wish I’d done it sooner!’

Craig had previously spent his entire working life in sales in the furniture and flooring industries. ‘My last company was English-owned and run from Australia, meaning lots of tedious reports and answering to several people at once. I was talking to a friend one evening and explained my desire for change. He was a V.I.P. franchisee, and that got the ball rolling.’

Never having been self-employed before, nor having much idea about franchising, Craig started to explore. ‘I looked briefly at other franchises in the market, but having met with Estelle Logan (who, with husband John, is V.I.P’s national franchisor for New Zealand) I had complete confidence. Two years on and I’m still very comfortable with my decision.’

Doubled his business

Living in Kumeu, north-west of Auckland, Craig bought a local franchise which had some regular customers already established. ‘It’s not an expensive business to get into, so I didn’t need to take out a loan.

‘I had four weeks of in-depth training with the local V.I.P. trainer, which was very valuable and covered everything from equipment maintenance to efficient work methods – there’s more to it than you might expect, and it makes a big difference to your profitability. It also covered business management. If you don’t have IT skills, that side of business can seem a bit daunting but I found Xero – the accounting software used by V.I.P. for invoicing – was quite easy to pick up.

‘Although I had to do a bit of travelling at first, I was able to group my customers by the day to make it more efficient, and as I’ve grown that’s got even easier. Such is the quality of the V.I.P. system that there is always more demand from customers. I’ve roughly doubled my business in two years and I’m now approaching the point where I will sell off some work to another franchisee so I can focus close to home.

So are there any downsides to pulling out of the corporate world at 58 and starting your own business? ‘Not really,’ says Craig. ‘You are working on your own, which means you can spend a lot of time not talking to anyone, but we franchisees regularly meet for an early morning coffee, which is great for telling stories and swapping ideas and experiences.

‘V.I.P. is a great support network in its own right: we have regular evening meetings, and there are so many franchisees around who’ve “been there, done that” that it would be almost impossible not to find someone who has a solution to any problem you face. Everyone is always ready to help, and the franchise brings customers to my door.

‘It’s a healthy lifestyle, too – I’m a cyclist and I thought I was fit before, but purely from work I’ve lost 6kg and I’m very happy with that.’

A wealth of experience

‘Whatever the weather, V.I.P. franchisees will always have work,’ says Estelle Logan. ‘In fact, we have more demand than we can handle in many areas, so if you’re looking for a change, contact us now.

‘We’re always delighted to welcome mature people like Craig who are looking for solid business opportunities which offer both security and lack of stress – not to mention a healthy lifestyle. V.I.P. has been in New Zealand for over 30 years, so there is a wealth of experience for franchisees to draw on. That applies whether you’re escaping from the corporate world, want to move to a new area, or are looking to establish yourself in your own business for the first time.

‘We are currently seeking new franchisees for both services in many parts of the country,’ Estelle says. ‘Investment levels can be tailored to suit your needs, there’s a paid training period while you’re getting established, and then you can grow as big as you like.

‘Give me a call. As Craig says, this franchise really works!’

Craig Farmer: ‘The conclusion is simple – V.I.P. works!’

UPDATES FROM OUR

Franchise New Zealand is much more than a magazine. To keep up-to-date with news about franchising in New Zealand and interesting stories from overseas, go to www.franchise.co.nz, sign up for our free newsletter and follow us on Facebook or LinkedIn. Here’s a summary of some recent stories – read the full articles on the site.

Franchisees miss out as work visa policy review delayed

MBIE has delayed an expected review of its treatment of franchisee-owned businesses under its Accredited Employer Work Visa programme.

The Accredited Employer Work Visa policy implemented in July 2022 singled out franchisees for special treatment.

The policy saw franchisee-owned businesses being charged $1980 for accreditation under the scheme, versus the $740 charged to nonfranchised businesses. Other conditions meant that, in practice, franchisees were being charged more than five times as much as an independent business owner to hire the same employees.

At the time of its introduction, MBIE advised that, ‘A review of the Accredited Employer Work Visa scheme is expected in 2023, after the scheme has been operating for a year.’ However, the planned review has now been postponed until around mid-next year.

Andrew Craig of MBIE told Franchise New Zealand, ‘It is, and has been, our intention to review the franchise accreditation settings once we have some evidence about risks we have or have not seen from accredited employers. The compliance check programme is now underway, but will take time to gather data. MBIE is currently planning to undertake a review around mid-next year, at which time we’ll look to have some compliance data to support any recommendations for change.

‘The focus from Immigration New Zealand has been on getting the new visa set up and working well. Therefore the commencement of some of the additional compliance activity was deferred so the data we’d use for any review will take a while to accrue. Review work is also as always subject to Ministerial priorities.’

In the meantime, the extension of accreditation announced earlier this year means that employers who applied for accreditation before 4 July 2023 will automatically receive a 24-month first accreditation.

A group from the Franchise Association has met with MBIE Immigration officials to discuss concerns regarding the more stringent requirements and higher fees for franchise businesses, and to request that urgent changes be made to put all businesses on a level playing field.

In another article, immigration advisor Ankur Sabharwal has claimed that ‘Immigration New Zealand’s “ask no questions” approach to the Accredited Employer Work Visa is leading to migrant exploitation and an influx of unqualified workers for non-genuine positions.’

Several imbalances are clearly evident in the New Zealand economy, according to the latest Westpac Economic Overview. In his introduction, Kelly Eckhold, Westpac’s Chief Economist, writes, ‘Most fundamentally, while growth is slowing, the economy is running above its sustainable capacity and inflation is still very high. This is partly why the current account deficit remains very large. Meanwhile, the fiscal position remains in the red despite the unemployment rate sitting near historical lows.

least on a headline basis). Consumer spending has been weak indicating that households are tightening their belts as interest rates and other cost of living pressures bite.

Not Authorised for Reproduction

‘The Reserve Bank of New Zealand (RBNZ) has appropriately tightened monetary policy to bring about a better balance between demand and the economy’s productive capacity. Given the marked tightening of monetary policy over the past couple of years, we are now in the period where we should be starting to see tangible progress on the “great rebalancing”. The key question is how fast will this rebalancing occur?

‘There are some encouraging early signs. Inflation is now off its highs (at

‘There are also areas of concern. Domestically generated non-tradables inflation hasn’t fallen as fast as expected and core inflation remains high. The fiscal position is not improving as falling profitability is undermining business tax revenue and means the government is not currently assisting with the required rebalancing – its contribution may come in future years. And while the current account deficit has begun to narrow, it will likely remain elevated compared to prepandemic levels.’

While the above has implications for business in general, there are some key points in the report of specific interest to the franchise sector. These include:

• Migration driving demand

• Staffing to get easier

• Homeowners to see equity restored

INFLATION DROPS, PROPERTY SALES RISE

Latest data on the Consumer Price Index has shown inflation dropped in the second quarter of 2023, from 6.7 percent to 6.0 percent. Food prices remained the biggest problem, and were the largest contributor to the June 2023 annual inflation rate. That was due to rising prices for vegetables, ready-to-eat food, milk, cheese, and eggs. Vegetable prices increased 23.3 percent in the year to June 2023, affected especially by labour shortages, erratic weather, and increases in wage and fuel costs.

The overall 6 percent figure is broadly on a par with the Euro Zone and the USA (whose published figure of 3 percent is based on different criteria), and below that of the UK (8.7 percent) and Australia (7 percent).

When it comes to tackling inflation, Westpac chief economist Kelly Eckhold told the New Zealand Herald, ‘A lot of the market participants would say the US and New Zealand have done some of the better jobs.’ (paywall content)

Meanwhile, CoreLogic NZ’s latest Monthly Housing Chart Pack shows residential sales figures increased 17 percent in the 12 months to June, hot on the heels of the 8 percent annual bump recorded in May. ‘It’s important to note that this increase has started from a low base, but as pent-up demand starts to emerge it’s likely we’ll see more increases in sales activity in the remainder of 2023,’ said CoreLogic NZ Chief Property Economist Kelvin Davidson.

NZ ECONOMY ‘undergoing rebalancing’

https://nz.linkedin.com/company/franchise-nz-marketing-ltd

NZ

A new index ranks New Zealand as the most attractive country in the world for those seeking a balanced lifestyle. The global index study by Remote, a global payroll, tax, HR and compliance supplier for distributed teams, assesses the quality of life-work balance in the world’s top 60 GDP countries, ranking each nation out of 100. The overall score is determined through factors including minimum wage, sick leave, maternity leave, healthcare availability, public happiness, average working hours, and LGBTQ+ inclusivity.

The top five places on the list were filled by New Zealand, Spain, France, Australia and Denmark. The United States is ranked a lowly 53rd in the index owing to a lack of statutory annual leave or sick pay, and the absence of a universal healthcare system. It said:

‘Our index revealed the island nation

balance

of New Zealand to be the country with the best work-life balance. Boasting a strong economy, New Zealand ranks at #1 in our list by scoring highly across a number of metrics, offering a generous statutory annual leave allowance (32 days), a high rate of sick pay (80 percent), and a government-funded universal health care system.

‘Famed for its heart-stopping scenery (providing the backdrop to Peter Jackson’s Lord of the Rings trilogy), the rich Māori culture, and always-welcoming locals, New Zealand is a bucket-list destination to many. The country also offers the second-highest minimum wage of the places on our list.’

While many in New Zealand might wonder about the ‘strong economy’ comment in the current climate, it’s good to be reminded of the many benefits of living in this country as seen by the rest of the world.

Reporter questions BK portion size value

A self-confessedly ‘unscientific study’ by a reporter of portion sizes at three Auckland Burger King restaurants has revealed considerable differences, with all weights falling below those published by the company. The V-shaped fries scoop first invented in the 1960s for McDonald’s fills a bag in one easy motion and even aligns the fries in the same direction. However, it does not measure weight.

A spokesperson for Burger King’s parent company in New Zealand, Antares Restaurant Group, said it would be reviewing the weights on all fry sizes. Variation in weight was normal, but the company blamed the weather for potatoes with ‘poor structure’. ‘In the last two years, there’s been huge potato shortages due to extreme weather events. Often during wet weather periods, you will not have the same dense potato quality as you get during prime growing conditions.’

All Burger King restaurants are company-owned by Antares as master licensee, rather than being sub-franchised to individual operators.

In Brief

• Keeping customer loyalty has cost Restaurant Brands.

The share price of the Pizza Hut, KFC, Carl’s Jr. and Taco Bell operator fell 12.23 percent after reducing its full-year net profit guidance to $12m-$16m, down from $32.08m last year and $51.88m in 2021.The company said, ‘While the near-term focus is firmly on managing cost pressures and margin performance, it is also critical that our

pricing strategy continues to support sales volumes, protect our strong customer base and maintain relativity to competitors into the future.’

• Cookie Time’s new Cookie Sandwiches have taken out Gold and Silver medals in the prestigious New Zealand Ice Cream Association Awards. Cookie Time Managing Director Guy Pope-Mayell says the company is already fielding multiple export enquiries for the cookie sandwiches.

• Columbus Coffee and Mexico have joined The Coffee Club and Bird on a Wire as signatories to the Better Chicken Commitment, which sets out higher welfare standards for chickens bred for meat.

• Sandwich chain Subway is set to be bought by a private equity firm, ending six decades of family ownership. The chain did not reveal the terms of the sale, but Reuters reported it has been valued at more than US$9bn (NZ$15bn).

the start of SOMETHING BIG

Looking to put your business or management experience to good use? Want to leverage your skills and earn more by helping others grow? Then a master franchise from The Local Guys might be just what you want.

Over the past 10 years, The Local Guys have created a successful business formula from their South Australian base. With the company now firmly established, they are now seeking three master franchisees in New Zealand to grow and support the franchise here.

Founders Jarrad and Stacey Goulding know franchising inside out. The couple owned two franchised juice bar outlets before moving into a restaurant business. ‘Those experiences taught us a lot,’ says Jarrad. ‘One was a really good example of what a really strong franchise does well, the other a prime example of what a franchise can do wrong. They were invaluable lessons.’

The couple moved on to the electrical industry and started a test and tag business as a sideline, certifying equipment for commercial clients. ‘It grew fast, and our experience made us realise we had a very good franchisable business of our own. The test and tag business made way more money and gave us a far better work/life balance than either the restaurant or juice bar, so we thought, ‘We’ve done the journey, we know what to do, let’s franchise this and give other people the same opportunity.’

Applying the formula

Despite launching in 2019 just before Covid hit, Jarrad and Stacey – a qualified accountant – now have 40 franchisees spread throughout Australia using the company’s well-proven systems to generate new business and recurring income.

‘Having done that, we realised the potential of the service industries,’ says Jarrad. ‘The profit margins are good, you don’t have huge overheads or loans, and there are no landlords hanging over you. We thought, what if we applied the same formula to other services?’

One of the first franchisees of The Local Guys had previously been involved with cleaning, and could see the value that the company’s streamlined processes could bring in that area.

‘His experience was invaluable in getting us going, and he now runs the cleaning division as master franchisee for Australia,’ says Jarrad.

‘After just two years he has seven franchisees already and several more in the pipeline. That’s the sort of opportunity that exists for our New Zealand master franchisees, too.’

The Local Guys is looking for three NZ master franchisees for Test & Tag, Pest Control and Cleaning

Another franchisee with experience of pest control led to the establishment of a third service for The Local Guys. Launched at the end of 2022, it has already generated a large number of clients, both corporate and domestic. ‘So far we have six franchisees who are all very busy,’ Jarrad says, ‘so pest control is another division ready for a master franchisee to launch it in New Zealand.’

Do you have what it takes?

With their formula well-proven, The Local Guys are now seeking three master licensees in New Zealand for Test & Tag, Pest Control and Cleaning. ‘These could be individuals, or it could be a company looking for expansion,’ says Jarrad. ‘As a master franchisee, you’ll enjoy multiple revenue streams, from large upfront franchise fees to ongoing royalties from franchisees, and revenue from national contract clients.

‘We’re looking for a proven track record in business of at least five years, an entrepreneurial approach, and drive to help others succeed in starting their own business. Previous industry experience is not required, as we will put successful candidates through our master franchisee training. We know the system is replicable because we’ve already done it twice!’

‘With a master franchise, we’ve done the hard work for you. You can establish a well-developed brand in a new market, and we’ll provide all the systems and processes that we’ve spent years perfecting to help you build a network of up to 150 franchises across the country.’

Shared values, shared knowledge

Jarrad says it’s also important to share the values of The Local Guys. ‘We are a family-run business with no hierarchical corporate structure. We want to provide genuine value to our franchisees, which is why we have flat fees and fair franchise agreements.

‘From our previous experience, we know that ongoing support and a sense of community are critical, so we have Zoom meetings every six weeks with all our franchisees and masters and a programme of individual calls to help them improve their business. We talk about current performance, conversion rates from the leads we provide through our call centre, how to increase average transaction value, and so on. In turn, master franchisees appoint new franchisees, train them and provide local support, and develop national contracts.’

The investment required to establish a master franchise with The Local Guys is $245,000 +gst. In addition, the successful candidates will need $50,000 in working capital to establish their Support Centre.

‘The returns will be commensurate with growth and entrepreneurial flair,’ says Jarrad, ‘not to mention the even deeper reward of helping people succeed in their own business. If you have the skills, experience and fancy a fresh challenge, please contact our team and find out more. The Local Guys are coming to New Zealand –join us today and be part of our success.’

Jarrad & Stacey: The Local Guys

What We Do

What We Provide

fast growth

Bin Yang and Mandy Xu’s success reflects

Paramount’s unwavering commitment to customer satisfaction

OUTSTANDING RESULTS

If you want to appreciate the true potential of a Paramount Services franchise, look no further than franchisee Bin Yang and his wife Kang (Mandy) Xu. To say their business growth has been ‘spectacular’ is no exaggeration.

Bin came to New Zealand from China in 2002 when he was aged just 19, and married Mandy in November 2012 – the same year they bought their Paramount franchise.

‘Back then, it was just the two of us and our first contract was to clean the offices of a paper supplier in Onehunga,’ recalls Bin. ‘We both still had day jobs and did the cleaning in the evenings.’ The couple worked hard and, within a year had turned their part-time business into a fulltime one. They haven’t looked back since.

Fast forward to 2023, and Bin and Mandy now own a large business with 22 full-time staff. With the assistance of Paramount’s support team, they have progressed to the management of multi-million-dollar commercial cleaning accounts. And they have achieved all this business growth while raising two young boys – 8-year-old Jayden and 6-year-old Mason.

Leading from the front

Paramount Services’ national accounts manager Rajan Patel has worked with Bin and Mandy for the past seven years and is understandably full of praise for the couple.

‘They always think outside the square and go beyond the call of duty when it comes to fulfilling customer expectation,’ he says. ‘Bin regularly visits clients to gain their feedback and further improve the level of service. He and Mandy have an excellent, highly motivated team and their standard of supervision is extremely high all the time.

‘They make sure their team have all the tools, resources, protocols and processes to perform their jobs correctly, and to the highest standard. Bin is happy to roll up his sleeves and get hands-on, and he’s also a great listener – responding positively to feedback from clients, staff and the Paramount franchise team rather than just reacting to it. They are totally reliable, love what they do, and produce outstanding results.’

And those results are getting better all the time, with Paramount’s account managers and support team assisting Bin and Mandy in the acquisition of new business across Auckland and, in particular, two very large commercial cleaning contracts with Ports of Auckland and plastics manufacturer Sistema.

Technology that works for you

Like many modern businesses, technology has had a major role to play in the success of Bin and Mandy’s business. A key contributor to the success of Paramount Services franchisees has been the real-time, multiuser software platform which clients can use to log job requests.

In addition, business process software helps franchisees design their own workflow as required and work in tandem with Paramount’s franchise account managers, such as Rajan.

‘Our in-house training modules help franchisees to deliver the tasks in the most efficient way,’ explains Rajan. ‘These cover such tasks as health and safety, as well as communication. It’s an advanced type of CRM (customer relationship management) and business process solution all in one,’ he adds.

‘At Paramount, it’s all about working smarter so your hard work delivers real profitability.’

Why choose Paramount?

Bin and Mandy’s story highlights the true potential of the Paramount opportunity, and how franchisees can use real commitment and hard work to change their lives, says Rajan.

‘Paramount Services has proven itself time and time again over 40plus years, thanks to its rock-solid, innovative support systems and processes for franchisees covering everything from operations to account management.

‘We take all our franchisees on a journey of success. This is why we have such a strong process for onboarding new franchisees – all it requires is for you to bring the right attitude and personality. Combined with our system and support, it can achieve huge success for you.’

A wide range of options

While inflation and other headwinds are proving to be a challenge for the overall business community, it’s a known fact that the cleaning industry remains resilient.

‘For our franchisees it’s very much about delivering what our clients need,’ says Rajan. ‘Today, Paramount franchisees have increasingly diverse portfolios covering everything from banks to cinemas, shopping malls to food processing plants, education facilities … you name it and we probably clean it. It’s all due to the results that we’ve consistently delivered over all those years.’

He says a separate domestic house cleaning division set up by Paramount Services has been providing additional success stories in recent times, too. ‘Together, they give you the opportunity to start parttime and grow, and to work evenings or daytimes to fit around other commitments.

‘You can also offer specialist services such as in-house facility maintenance and cleaning, as well as roof and gutter cleaning, handyman jobs, painting, garden maintenance, window cleaning, building washes and pest control.

‘With all these options, there’s never been a better time to look at the award-winning Paramount franchise. Contact us today to find out more.’

Bin Yang: 22 staff and still growing

Daniel Cloete of Westpac discusses the financial pros and cons of service businesses

If you want to turn your hobby or passion into a business, franchising offers plenty of options. It’s not all about food – there are plenty of options available in the service industries, such as: education; childcare; hairdressing; fitness training; business coaching; bookkeeping; computer services; real estate; travel agents; property maintenance; kitchen design; landscaping; pool maintenance; lawnmowing and garden services; commercial and domestic cleaning; automotive services; transport and courier services; and many others.

Service franchises cover a wide range of occupations and skills, as well as investment levels. They range from small owner-operated businesses to regional master licences for areas with 150 franchisees, and everything in between – with income levels to match. This means that most people would be able to find a service franchise that suits their skill level, interests, risk profile and investment ability.

And while qualified tradespeople such as electricians and plumbers used to be mainly independents, many are now joining franchise groups to get benefits such as joint purchasing, advertising, business management systems and many other benefits – not to mention the brand identity that helps generate a higher price when eventually selling their businesses.

So, what are some of the benefits and drawbacks of owning a service franchise, and how do you go about funding the purchase of such a franchise?

Potential benefits

• Service franchises tend to offer a relatively high return on investment compared to industries such as retail or manufacturing. For example, establishing a mobile pool cleaning business may cost $60,000 versus $400,000 for a retail swimming pool shop, yet still offer a good income to the owner.

• Many service franchises are relatively low risk. Some offer a guaranteed income or a work guarantee for a limited time (with conditions attached).

• There is high demand for many services in a modern economy.

• Service franchises offer a good way of using your skills rather than your capital to get into business. They usually require less capital, making them more affordable.

• Service franchises often have low overheads, eg, mobile services do not need expensive premises, and many business advisors work from home. This means they tend to return a positive cashflow quite quickly.

• They can offer an easier way for newly-arrived immigrants, without a lot of capital, to own a business and earn a living.

• Franchisees are not restricted by having to work retail hours. This means you may be able to enjoy flexible hours to suit your lifestyle (however, bear in mind that working shorter hours may directly impact your income).

Daniel Cloete

• Service franchises tend to require more direct input from the owner than a typical retail operation. This can be both a benefit and a drawback.

Potential drawbacks

• While returns on investment are high, many service businesses may offer low absolute profits.

• Earnings may be limited by the hours that can be physically worked by the franchisee or by the franchisee’s own abilities.

• Risk can be higher, especially in businesses that require skills such as excellent selling ability or in marginal or new industries.

• It could be difficult to grow the business beyond a certain size if franchisees are not allowed to employ others, the area is limited, or the owner can only do a finite amount of work.

• The small size of some service businesses increases the perceived risk to others, making it potentially more difficult to fund or sell.

• A high level of skills may be required in some franchises: for example, plumbers or business advisors may require qualifications or experience.

• The business tends to be very dependent on the owner and/or key employees. This can present significant risk in the case of illness or staff departures: eg. a real estate or travel agency, where the star seller leaves and takes their clients with them.

A good business advisor (specialist franchise accountant, lawyer, and banker) will be able to point out both the advantages and disadvantages for any specific opportunity.

Funding to buy a service franchise

Some of the characteristics mentioned above can make it more difficult for banks to fund service franchises. Although return on investment may be good, making it possible to earn a good income per annum from a $100,000 investment as opposed to the $450,000 that might be required for a retail operation, there are few assets, stock or fit-out for a bank to fund against. In addition, the perceived risk to the bank is higher because it depends to a considerable extent on the skills of the franchisee.

However, in many cases the generally lower capital requirements of service franchises mean that prospective purchasers are able to provide security for loans in the form of equity in property or other assets.

What happens, though, if you want to buy one of the higher investment level service franchises or a highly-profitable existing business with a lot of goodwill but little in the form of assets?

This is where it pays to deal with specialist franchise bankers and an accountant with a real understanding of the cashflow and the value of the intellectual property and systems of the specific business. When seeking funding, having excellent information and a good understanding of the business model are vital, and a banker who has good knowledge of the franchise can not only help address the funding needs but can also add to your understanding of the business.

The other important aspect here is the intending franchisee’s own skills and abilities. Because these are crucial to the success of the business, when you approach the bank for funding it is important to have a CV or summary of your experience. This can help them to evaluate risk and improve the likelihood of your receiving the funds you seek.

In summary

Service franchises offer a wide range of opportunities with relatively low investment and relatively high returns.

Although not without risk, it is a sector where people can use their time and skills to have a secure and profitable future.

While the lack of actual assets can cause some funding issues, these are best resolved with the assistance of a specialist franchise banker.

Want to join New Zealand’s premium building franchise?

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About the Author

Daniel Cloete is the National Franchising Manager for Westpac. For more information, contact your local Westpac Franchise and Business Banking Specialist on 0800 177 007 or email: franchising@westpac.co.nz

The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice

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Opportunity: Home & Building

THE RIGHT APPROACH

Heritage Homes franchise highly rewarding for professional couple

Kat Jones has a communications degree, a background in advertising, and four children aged 6-12. Oh, and she has just project-managed the building of a 580 sqm home in Mangawhai for one of her clients. Kat and her husband Hayden own the Heritage Homes Kaipara franchise, and it clearly suits her down to the ground.

‘This is a role that’s ideal for people with a young family like us,’ she says. ‘You have complete autonomy over your time, can schedule meetings between 9am and 2pm so you can do the school runs, watch the cross country, don’t need to be tied to a desk, and meet new clients at a time that suits you both. I love meeting people and am a problem solver by nature, so sales and project management are perfect for me.’ So how did Kat get from marketing to managing the building of the timeless, classic-style houses for which Heritage Homes has become famous?

‘I took a break from my career, to have the family, and then Hayden wanted to spend more time with the kids so he escaped his big corporate job and we moved up to Ruakaka Beach. That’s where we met John Mitchell, whose father had founded Heritage Homes, and he recruited Hayden as GM for the company. Once the younger kids were in pre-school, I started looking around and Hayden said, “Why don’t you come and do marketing for Heritage?” I loved it, learned a lot, and pretty soon we took on the franchise.’

Caring about craftsmanship

Heritage Homes uses sustainable technology to create modern homes to the latest specifications which retain the stunning look of classic, timeless designs. Founded by a fourth-generation master builder, the company has built an enviable and award-winning reputation for quality over the last 20 years, with 5 licensees already in place. Due to demand, the company is now looking for franchisees in prime locations throughout the country, with immediate opportunities in Waikato North and South, Manawatu, Bay of Plenty and Taranaki.

Heritage Homes’ unique point of difference means that it hasn’t suffered the economic disruption that many mainstream builders have gone through recently. ‘Our homes attract higher spend clients who want to invest in their dream home or forever home, and have the money to do it,’ explains Kat. ‘In fact, we’ve seen enquiry levels increasing. We get developers approaching us because they know we do a quality build and don’t cut corners, and showhome investors too who don’t mind where in the country they go because they know a Heritage Home will be a good investment in a couple of years.

‘We don’t struggle to find contractors or tradesmen either, because they enjoy working on a Heritage Home – there’s an element of craftsmanship that attracts people who really care about their work, so we’ve found we tend to use the same teams on each job. That builds in reliability and trust.’

Pride and enthusiasm

So how did Kat learn to be a project manager? ‘Heritage Homes franchisees all have access to a range of popular designs and custom-build expertise, with management systems and software to support them through the whole building process. That makes it quite straightforward. I shadowed Hayden on our first few jobs a couple of years ago, and gradually took on more responsibility.

‘This is a great business for a professional couple. I handle all the initial enquiries – most of which are led by women – and then use the systems to take them through to site-specific plans. Hayden prices the plans, and then either of us can take on the project management from there depending on our workload.

‘There’s fantastic support from John, too, who is a great mentor and really cares about the quality of each build and making clients happy – he visits every one he can, in person. And we also have preferred suppliers nationally, with discounts and support to enhance profitability and supply.’

Having handed over the Mangawhai build to its proud new owners just the week before, Kat’s pride and enthusiasm in her franchise is obvious. ‘I love what we do, and it’s been a great success for us. The systems and mentoring mean that you don’t need a building background – just the ability to manage multiple projects with all the personal contact, sales, scheduling and administration that involves.’

An affordable route into business

Heritage Homes is keen to talk to people who are interested in building their own business in most parts of New Zealand. ‘The total initial investment has been kept low, at around $50,000, which includes the exclusive territory fee, training, launch marketing and everything you need to get going,’ says Hayden. ‘Show home investors can make it a very affordable way to get into your own business.

‘We are the only franchise combining traditional building designs and modern building techniques, so this is a rare opportunity to enter a highly-profitable part of the home building market under the mentorship of industry leaders with decades of experience.

‘If you have high standards, are friendly, motivated and, above all, want to create homes that you can be truly proud of, contact our broker, Nicola Bow, and learn more about the Heritage Homes opportunity.’

Kat Jones: ‘This is perfect for me’

Family Ties

Opportunity:

have far to look. With our sister Eshriya and Elvis’s wife Shayal joining us, we became a family team of five.’

Edwin makes the point that being able to shift so easily to Taupo is a benefit of Jani-King franchises not being restricted territories but based on how many contracts a franchisee needs to achieve a certain income.

‘Here in Taupo, there are four other Jani-King franchisees. We’re all busy, and we all get on well. We have grown, too – besides the five-star hotel, our own franchise now services two childcare centres, a kindy, a restaurant and a building supply company. Thanks to the efficient systems, even with all this work we are finding time to enjoy the Taupo lifestyle. It really has strengthened family ties.’

Secure future

Investing in the franchise has created a secure future for the family and they are reaping the rewards of their hard work. ‘We are young and we are all earning far more than we ever envisaged. As a team, we are the 2023 Central North Island Jani-King Franchise of the Year and we intend to keep growing. Do we recommend Jani-King? You bet we do!’

Jeff Groenewald says demand throughout New Zealand means Jani-King is looking for many more people who want to start their own profitable business with a view to long-term growth.

F or Edwin Narayan and his family, servicing a five-star hotel in one of New Zealand’s most popular tourist destinations formed the base of a business that has brought financial security – thanks to Jani-King.

In 2009 Edwin left Fiji for the Waikato, where his dad was employed on a dairy farm. When Dad passed away in 2017, Edwin stepped into his boots as a farm manager. As much as he loved farming, the now 32-year-old says he could see many years working for someone else before he could afford his own herd.

‘After four years I felt stuck, and started to talk seriously with two Auckland friends who kept telling me about their Jani-King franchises. Their feedback was very positive: they praised the levels of support, the type of work and the systems, and above all the income their businesses created. Everything they told me sounded good.’

Edwin decided to check it out, and discovered Jani-King is one of the world’s biggest commercial cleaning brands with over 6,600 franchises, including over 450 in New Zealand who are supported by a dedicated sales team to bring customers to franchisees.

The company is also a genuine and active supporter of sustainability. ‘Harsh chemicals are out, probiotic cleaning materials in,’ says Edwin. ‘This is so much better for people and the environment, and is appreciated by clients – now even more so with Jani-King having achieved Toitū Environment Diamond certification.’

Side hustle or full-time business?

With an affordable franchise fee of around $35,000 +gst including training, start-up package and customers, many new franchisees begin their Jani-King involvement as a side hustle. For Edwin though, the objective was full-time, substantial earnings. He recruited wife Nicky, and encouraged younger brother Elvis to come on board to make up an initial Narayan team of three.

‘Shortly after New Year 2021 we met with Jeff Groenewald, the Jani-King Central North Island Regional Manager. He guided us through the Jani-King training as well as giving invaluable business advice. Jeff still plays a big role in my life and we wouldn’t be where we are today without him.’

Seizing the opportunity

A couple of months after launching in Matamata, the industrious three were approached by the Jani-King franchisor team with a new proposal. Jani-King had secured a huge contract with a 100+ room hotel in Taupo. Would the Narayans be interested in taking it on?

‘We knew it would mean relocating to Taupo, but this was an opportunity too big to turn down. We were prepared to put in long hours and hard work to achieve our goals, but we needed more people, too. Fortunately, we didn’t

‘We provide the clients, and then you can grow as big as you like, either with family members like Edwin or with staff. Use the franchise calculator on our website to see what you could earn.’

Edwin, Nicky and Elvis Narayan

when you enquire

If you’ve ever thought about owning your own business, buying a franchise can be a great way to start. You’ll get training, help and advice; you’ll have systems to follow; you’ll have an established name to bring in customers, systems to help you work efficiently, and a group of fellow franchisees around you to talk to and support you as you grow. You’ll also benefit from the buying power, shared information and mentoring that comes from being part of a bigger group.

So how do you actually get into a franchise in the first place? Look through this magazine and you’re sure to find something that will appeal, with franchisors inviting you to contact them and find out more. What happens next and what questions will you be asked? It’s perfectly natural to be a bit nervous when you’re making an enquiry about something that could change your life, so here’s a guide to what to expect.

Every industry sector – and even franchise systems within each sector –will approach things differently, so the approach and comments outlined below are generalised and focus on the process for dealing directly with the franchisor.

New or existing?

If you are looking at buying an existing business which is already operating under a franchise brand, there will be some additional steps in the process. You will first have contact with a business broker or in some cases may deal directly with the current owner themselves (be aware that there are restrictions on who can legally facilitate the sale of a business in New Zealand – this is covered by the Real Estate Agents Act 2008).

In this case, it is common practice that a condition of settlement in the Sale and Purchase Agreement is that you are approved as a franchisee by the franchisor. Once you have agreed on a price and terms with the vendor, this is usually when you commence the interview process with the franchisor.

Whether you are interested in a new or existing business, your contact with the franchisor is a two-way process designed to help both you and the franchisor work out whether you are suited to the business, whether the business is suited to you, and whether you and the franchisor would like to work together. Until you are both satisfied and sign an agreement, you are not committed to anything.

Getting professional financial and legal advice before you sign should be high on your list of ‘must-do’s’. Speak with your bank, financial and legal advisors early and build a relationship with them. Make sure you use franchise specialists who will have considerable expertise and background knowledge. Again, there’s a list of specialists in the Directory (see page 78)

Get prepared

Applying to be a franchisee is similar to applying for a job, in some ways – something almost all of us have done. You want to know what you’ll be doing and what sort of people you’ll be working with; the other party will want to know what skills you have and how you’ll fit in. So before you start looking, think about what you really want from a business: what hours you are prepared to work; what lifestyle you want; what you can invest; what returns you want; what skills you have; what you need to learn; and where you need support.

Knowing what you want will help you choose some good options, and also give a base from which to start asking questions. Remember, unlike a job interview, you’ll be asking the franchisors as many questions as they’ll be asking you.

When it comes to recruitment, some franchises have a well-established process, while others are more fluid in their approach. Always remember that you are not looking to buy into just a single unit stand-alone business – you are looking to buy in to a successful and well-refined franchise system. If you feel uneasy, or wonder if you can really see yourself being happy and successful in a particular franchise, be sure to take the time to have your questions answered.

Get informed

Before you first make an enquiry about any specific franchise, take time to do the following:

• Do some research. Respect the brand you are wishing to become part of by knowing something about its experience and expertise.

• Most established and proven franchise brands will have a wellpresented and informative website that tells you something about their products and services, and a separate section which will give you an introduction to being a franchisee.

• If possible, experience the brand yourself by visiting an outlet or seeing how it delivers its services. How does it make you feel? Can you see yourself in this brand? How does it fit with your current lifestyle and future life plans?

Meredith Taylor and Nathan Bonney outline what to expect from the moment you first contact a franchise and say, ‘I’m interested in your opportunity’

enquire about a franchise? HAPPENS

• Understand your WHY? Why does this particular franchise appeal to you? What makes it different from others in the same sector?

• Learn a little about the level of investment involved (the Directory at the back of this magazine details approximate investment levels for over 275 franchises). Know what your budget is, and how you might fund your business.

• Oh, and when you do make contact with the franchisor or business broker, be sure you are focused on the correct brand in your discussion. Many people look at two or three different franchises in the same sector, so it can be easy to get confused. Keep separate notes on each.

Get in touch

The interview process starts from the moment you make contact. Some franchises will ask you to fill out an enquiry form on their website, while others may request that you contact them by phone. Remember, first impressions count.

• How do you present in your first interaction? Be clear about who you are and what you are interested in.

• If you expect someone to call you back and have voicemail, ensure it’s an appropriate message that identifies you clearly and sounds professional. The same goes for email signatures.

• Don’t assume the franchisor will continue to call or email you if you don’t respond in a timely fashion.

• Always put your best foot forward – present as best you can every time.

The ‘what next?’ will vary, but each franchise you contact will have a process to follow. Be aware that how well you follow that process can also be part of the interview – being able to follow a system is essentially Franchising 101. If you struggle to follow a system, the franchisor may feel that franchising is not for you.

By the way, it’s worth noting that some franchises require good communication skills from franchisees, while others offer excellent opportunities for those with English as a second language – it depends on the nature of the business. This will probably be reflected on their website.

Get comfortable

Let’s assume that you are interested in a new greenfields business, that you have sent your initial enquiry, have followed the process and are now about to have an actual conversation with the franchisor’s recruitment person. What might you be asked? You can expect a whole range of questions. These may start with:

• Where are you currently located?

• What do you currently do?

• What experience do you have?

• Why have you made the enquiry?

• What interests you about this particular franchise?

• What are you looking to achieve?

• Where are you looking for an opportunity?

• Would you be prepared to move for the right opportunity?

• Are you looking to be the primary business owner, or will you have a business partner?

• What is your intended level of investment?

• How will you fund the investment?

• How actively involved are you intending to be on a day-to-day basis?

Get into detail

If this initial conversation goes well and both you and the franchisor are satisfied that you are interested in each other, then you can expect to be asked to sign a Confidentiality Agreement. A confidentiality agreement is quite normal, and is there to protect both parties: the franchisor will be sharing commercially-sensitive details about how their business operates which they would not want others to see, and you will be sharing personal and financial information with them.

The requirement to provide personal and financial information is often in the form of a formal ‘Application’. You will need to complete it in full and provide as much detail as you can to help the franchisor assess your suitability.

Once you have completed this stage, more detailed information about the particular opportunity can be shared with you. You may be required to have further conversations either one-on-one or via video calls –something that’s become much more common since Covid. If you are meeting in person, you may be required to travel to the franchisor’s office or another suitable location for confidential discussions.

Get to know each other

These next interviews and meetings are intended to help you and the franchisor to get to know each other better. They may involve other members of the franchisor team, and you may be invited to talk to existing franchisees, who will also want to know something about you. In some instances, the franchisor may want to meet with you at your home, particularly if you will be working with a partner or family member. It’s all part of building a picture of who you are as a person and how well you might fit into the franchise team.

Each meeting is an opportunity for you to ask pertinent business, operational, legal and financial questions about the franchise (see page 44). In return, you can expect the franchisor to ask questions designed to explore your level of business acumen and suitability to the business. Depending on whether you are looking at a ‘man and a van’ type franchise or something like a café where you will be employing a sizeable team of staff, you may be asked to talk through a business plan or asked about your knowledge of budgeting, marketing, people management and leadership. Expect questions such as:

• Talk me through a difficult decision you have had to make.

• What have you done in your previous career to increase sales?

• Tell me about a time when you had to reduce overheads – what did you do and how did you go about it?

• What was the overall outcome of your actions?

• Knowing what you know now, what would you have done differently?

You may also be asked some more personal questions than you would get in a job interview. These might include:

• Do you have children, or are you planning to have a family?

• Will any of your family be involved in the business?

• What do your family/partner feel about you wanting to become a franchisee?

• What do you do to relax?

• What do you like to do on holiday? Where did you last go on holiday?

• Have you ever been off work for a long period of time due to sickness or injury?

• Have you ever been bankrupt?

• Have you ever had a criminal conviction?

These types of questions are relevant in that they provide the franchisor with a better understanding of your background and what’s important to you. By answering all questions openly and honestly, and with as much detail as you are able, you are helping the franchisor to evaluate whether the business really can provide what you are looking for, and how likely you are to succeed in it. Oh, and they’ll help you form an impression of the franchise team’s style and culture, too.

If you are both happy with the answers you’ve got, then it’s time to proceed to the next stage (and if you’re not, then you can part as friends and no harm has been done).

Get serious

While the above steps are fairly common, the next steps can vary considerably between franchises. Some may require you to spend a day or more actually working in the franchise, either at a particular site, location, with particular franchisees or even with the franchisor

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themselves. This is a great opportunity for you, so if it’s offered, take it – it will give you a real understanding of what it’s like to work in the business, and how quickly you can pick things up.

In some systems, there may also be an interview panel, sometimes including experienced franchisees, who will also assess your ‘fit’ with the franchise’s system and culture. Again, this is a good chance to meet with people who have ‘been there, done that’ – if they think you have what it takes to succeed, you can take confidence from that.

You now get into the paperwork. In well-established systems, it is becoming the norm to be asked to pay a deposit prior to receiving a brand’s Disclosure Document, draft Franchise Agreement and other Intellectual Property (see page 40 for an explanation of these terms). Although the practice is not common in New Zealand, some systems require you to pay a deposit (not necessarily refundable) prior to even commencing any discussion at all. Be sure that you understand the terms and conditions of the deposit payment, and make sure you consult a franchise-experienced lawyer before agreeing to this.

Once you have been issued a draft Franchise Agreement and the relevant documentation, your legal and financial advisors should review the relevant documentation and provide you with specialist advice, as well as assisting you with the finer transactional details.

Expect the franchisor to require background checks to be completed prior to giving their final approval of your application. These background checks may include Police and credit checks and confirmation of your eligibility to live and work in New Zealand.

Get started

Assuming that everything goes well, that you have taken good advice and are comfortable with the feedback, that you have arranged any necessary finance, and that you and the franchisor both want to proceed, then the legal documentation will be completed by both parties.

The Franchise Agreement will be signed and a deposit or full payment will be required. Congratulations – it’s all about to start! You’ll now be getting into all the 1,001 details that go with finding and setting up premises, vehicles and/or equipment, as well as commencing training and starting to learn all about how to run your new business.

If that sounds scary, yes, it is – but remember, your franchisor will have done this many times before, and will be there to provide full support. You won’t be expected to learn it all in a week or two – there will be ongoing mentoring and support throughout your franchise term. Listen to it – it’s what you’re paying for.

By the way, if at any point prior to signing the Franchise Agreement, you feel that this particular opportunity is not for you, be sure to let the franchise know as you may wish to pick up the conversation at a later time. It’s perfectly ok for you to change your mind; let the person whom you are talking to know that you are having second thoughts or don’t wish to proceed further. You might find that your worries are unfounded, or you might have your feelings confirmed. Keep communication open and never ‘ghost’ people – you just never know when and where your paths may cross again.

Franchising is based on establishing an ongoing relationship and working together in a collaborative and supportive manner within a prescribed system. It’s not for everyone – you’re not completely free to do as you like, but you’re not left to sink or swim on your own, either. Choose the right franchise and it can be extremely rewarding.

By establishing a positive relationship with the franchisor right from your very first contact, and by being engaged and honest all the way through the application process, you will create the basis for your own success.

About the Authors

Meredith Taylor and Nathan Bonney are founders of Iridium Partners, who specialise in matching franchise brands and people. Meredith has a background in human resources and general management across a range of hospitality and business sectors; Nathan has over two decades of experience in franchising including operations, sales and marketing, and general management. They work with some of New Zealand’s leading franchise brands to help people wanting to take their first step into business ownership.

Iridium Partners help potential franchisees research, evaluate and navigate the industry to find the franchise that’s perfect for you and your lifestyle.

We have both established and greenfield opportunities from top franchise brands throughout the country, so it’s quite likely we have a franchise to fit you perfectly.

FAN-ATICAL about food

The post above was just one of the many excited responses to the news that Big Fig is franchising. Check their hundreds of 5-star reviews and you’ll see a constant theme – customers begging for the popular Wānaka café to open in their town. And that means a ready market of loyal fans for new franchisees.

Based around home cooking and the belief that fast food can be good food, Big Fig opened under the slogan slow food, served fast in 2016. Within six months they were number one on TripAdvisor in the

Not just great food

With great recipes and reviews, and decades of experience from their combined hospitality, event management, advertising and accountancy backgrounds, the owners – three sisters and one ‘honorary sister’ – decided the next step was franchising. They spent two years creating a robust franchise system with the help of the experts at award-winning Franchize Consultants.

‘The Big Fig package doesn’t just offer a great concept and delicious recipes, but all of the systems, tech and support needed to run and grow a successful food business,’ says sister Karen. ‘We’re looking for people with at least three years in hospitality at management level, or previous business ownership or management, especially if that experience includes working with systems and customer service. Depending on the location and premises, people can get started for anything from $150,000 to $450,000.’

Cooking with soul

They also want franchisees who will embrace their values of family, sustainability and cooking with soul. ‘We’re looking for someone who

‘Someone pick this up and RUN WITH IT! OMG, that would be a dream come true to have Big Fig in Dunedin’

to THE NEXT

Specialist cleaning services are proving to be a lucrative ‘side-hustle’ for many CrestClean franchisees. CrestClean has invested heavily in training through the Master Cleaners Training Institute (MCTI). By offering additional services to existing and new clients, franchisees can upscale their businesses and increase their earnings considerably.

CrestClean offers all franchisees expert training in three services:

• Carpet Cleaning

• Hard Floor Care

• Pure Water Window Cleaning

Carpet Cleaning

Earlier this year, MCTI appointed two new carpet cleaning trainers, Fiza Rahiman and Mohammed Ashad, who show CrestClean franchisees how to clean carpets using the latest portable hot water extraction carpet cleaning machines.

‘With a heightened awareness of health and hygiene in the workplace in recent years, we have seen a growing demand for carpet cleaning,’ says MCTI General Manager of Training Liezl Foxcroft. ‘We now have the capacity to train specialist carpet cleaners throughout New Zealand to meet this demand.’

Nikeel Reddy became a Carpet Cleaning Specialist at the end of last year. The Auckland West CrestClean franchisee soon found his services in high demand following the Auckland floods.

‘I bought the latest equipment and started carpet cleaning at the end of December,’ Nikeel explains. ‘We’ve been going nonstop ever since, and I’ve already paid my machine off – in fact, I’ve made double the cost.’

Eager to make the most of the opportunities the CrestClean training offers, he’s also a Hard Floor Care Specialist and is in the process of completing Pure Water Window Cleaning training.

Hard Floor Care

In North Harbour, six newly-graduated Hard Floor Care Specialists are looking forward to growing the turnover of their businesses.

‘It’s another specialist service that they can offer their customers, enhancing their business and their success,’ says North Harbour Regional Master Franchisee Neil Kumar.

‘Flooring is a valuable asset, and specialised care will maximise its longevity. The knowledge, skills and

techniques they have gained sets them apart from the competition, and increases their earning potential.’

CrestClean has 12 Hard Floor trainers throughout New Zealand. Trainer Fiza Rahiman says becoming a Hard Floor Care Specialist is ‘a good title to earn. Customers are increasingly choosing more sustainable flooring options, such as bamboo and wood, which need special care. We hold a refresher course every year to ensure our Hard Floor Care specialists are kept up-todate with the latest types of flooring and how they should be cared for.

‘Many franchisees who become Hard Floor Specialists clean schools which require floor polishing each term. It means they can earn extra income by looking after their schools’ hard floor care requirements.’

Pure Water Window Cleaning

For those franchisees who enjoy working outside, Pure Water Window Cleaning is a popular choice when it comes to upscaling their businesses. The chemical-free technique uses high-tech water filtration to clean windows without spotting and streaking. An extendable, carbon fibre pole that can clean up to four storeys high is used, so lifting platforms and ladders aren’t needed. ‘It’s an economical and environmentally responsible way of providing what is an essential service for many businesses,’ says Liezl.

Huge opportunities

CrestClean has new franchise opportunities available throughout New Zealand, with supplied contracts, no selling or invoicing required, and regular payment.

While the CrestClean franchise allows you to start small and grow big, many people don’t appreciate just how big that can be. Sri Gunasingam, who joined CrestClean part-time in 2008, now has 15 staff and a turnover of $800,000. A specialist in all three services, he also recently invested in a leading-edge dry steam cleaning machine, which uses high-temperature steam to clean and sanitise surfaces.

‘I offer it as an additional service to customers and recommend a deep steam clean for bathrooms at least every six months. It’s good for someone like me, who does a lot of extra cleaning,’ he says.

One of the advantages of being part of CrestClean is the access it gives to new technology like this. Liezl introduced Sri to the steam machine after seeing it at the International Sanitary Supply Association conference in Sydney.

‘Bacteria are becoming more and more resistant to chemicals and we need to be prepared for the future,’ says Liezl. ‘This machine does hospitalgrade cleaning, keeping our clients’ staff and customers safe. It’s yet another area of huge potential for CrestClean franchisees.

‘By embracing new technology and upskilling in specialist services, CrestClean franchisees have the opportunity to achieve even greater success in their businesses, enabling them to stand out in the market and thrive in an evolving industry. Contact CrestClean now to find out more.’

Steam Cleaning training with Kavivannan Muganthan and franchisee

Sri Gunasingam (right)

Pure Water Window Cleaning is one of the additional services that CrestClean franchisees can offer to increase their income

Nikeel Reddy

QUICK AND SIMPLE

Eftpos NZ makes life easier and business better for franchisees and franchisors

One of the first rules of business is to make it easy for customers to give you their money – and that’s exactly what Eftpos NZ does. But the company can offer franchisors and franchisees a lot more than just payment terminals. Its new generation Android devices are able to integrate with Point Of Sale systems to provide more efficient transactions and better management information.

‘The new Android terminals are more attractive and more user-friendly,’ explains Santosh Ramji, a POS specialist with Eftpos NZ. ‘They also enable third parties to develop their own apps to make life easier for merchants and improve the shopping experience for consumers.

‘At the same time, they can be connected to many POS systems to speed up service and save staff having to double-enter information. They can also be integrated into self-order kiosks, further increasing efficiency and reducing the risk of mistakes, or you could take a mobile terminal to a customer at their table or their home to take order and payment in one. It can also be used to link to online booking or retail systems.

‘The result is immediate payment, reduced bad debt, fewer admin hassles and better reporting. With POS systems that are linked to inventory management, you can even update your stock at the same time.’

Case study

Corporate Cabs is one franchise that has made the most of the advantages offered by the new Eftpos NZ Android terminals. The company, which services the corporate and luxury market, prides itself on giving each customer a first-class experience. That means having a simple and intuitive payment process to make every journey even smoother – and, working with Eftpos NZ, that was exactly what the company developed.

The goal was to create an on-device POS solution that worked alongside their pre-journey process using Corporate Cabs’ own booking apps and website. By deploying the app on to the new Android terminal, it created a seamless payment experience.

In the old system, the driver had to enter payment amounts manually into the terminal to complete payment, which not only dragged out the process for the passenger but also left a margin for keying errors by the driver. With the new solution, the driver simply swipes the screen on the device and selects the job details. The correct fare amount then automatically appears on the terminal, ready for payment. The passenger just needs to tap their card to pay, and then they can be on their way.

Franchisees love it too, praising:

• The speed of the process for both passenger and driver.

• The seamless connection between the taxi unit and the terminal.

• The Android terminal’s big screen, which makes it easier for the passenger to see the transaction.

• The battery life, with the charge lasting between 2-3 days depending on the number of transactions per day.

While new technology can be scary, Corporate Cabs CEO Cameron Allison says that franchisees love this integration because it makes their lives easier. It’s also reduced errors, leading to less admin for back office staff when reconciling transactions – a win all round.

Harness the power of the franchise

Eftpos NZ has been New Zealand’s favourite payment provider for 30 years, and now services over 50,000 businesses around the country from local cafés to multinationals.

‘One of the advantages of franchising is the power that groups have to create and share new, purpose-built technology with their franchisees,’ says Chaitanya Kothapalli (CK), the company’s Senior Business Development Manager. ‘As the Corporate Cabs example shows, by partnering with Eftpos NZ you can make life easier for franchisors, franchisees and customers alike.

‘Eftpos NZ doesn’t just supply EFTPOS terminals for fixed or mobile use. We also offer online payments that enable you to create a seamless and secure online payment experience for your customers with our Verifone online payment gateway and checkout solutions. Whether you have a website or not, we can provide a secure payment gateway and tools to help you monitor and manage your transactions.

‘There’s another advantage that Eftpos NZ can offer franchises – better information. From Verifone Central, franchisors can see all transactions for all locations on the network, and franchisees can see their own info. Via the dashboard, they can drill down by day, location and even individual terminal, see weekly or quarterly trends and identify possible opportunities and issues.’

Getting on board

Of course, that information becomes even more valuable when all franchisees use the same system. ‘We can help integrate our terminals with your existing POS system – we already link to almost 200 of the most popular packages,’ says Santosh. ‘Or if you have a custom solution, talk to us about how we can integrate that. Our job is to make life easy.’

And, says CK, Eftpos NZ is keen to help franchisees use the new systems. ‘We’ll handle the logistics, installation and training and, if they have problems later on, we provide ongoing support whenever they need it. That helps your own field support team concentrate on business building and operational issues, rather than technical stuff and logistics.

‘If you want to find out more about what Eftpos NZ can do to improve your business, contact us today.

You’ll be amazed at what we can do together.’

CK : making life easier for franchisors, franchisees and customers alike

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Experience the power of a comprehensive learning solution that is intuitive, scalable, and designed to meet the demands of today’s fast-paced franchise environment. Don’t miss out on this opportunity to elevate your franchise business—contact the Bracken team today.

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NEXT STOP –THE WORLD!

Franchise lawyer Katrina Hammon answers some common questions about overseas expansion

As a franchisor, once you’ve built a critical mass in New Zealand it’s logical to look overseas. But the way you structure your expansion needs to be tailored to each market’s laws and regulations. Granting master franchise rights to a local party is common, but there are many options for the legal and contractual approach to overseas growth. Here are answers to some common questions raised by successful franchisors.

Q. What comes first – legal advice, or finding a local party?

A. Over the last 20-plus years, I’ve advised franchisors in Australia and New Zealand who have successfully established a footprint in over 34 markets across the globe. Adopting a simple approach to high-level market due diligence will save you both time and money.

The majority of developed markets outside of New Zealand have franchisespecific laws or intellectual property laws that extend to control franchising, licensing and the use of brands. There are markets that require a franchisor to first have trademarks applied for, or registered, prior to market entry, or deem any agreements signed (even non-binding heads of terms) as illegal or unenforceable until the franchisor has registered with the relevant regulatory authority in that market.

Q. Is Australia the easiest market for a New Zealand franchisor to start?

A. For proximity and ease of travel, yes. But in all other respects, Australia should be carefully considered and treated the same as any other market. A well-informed and strategic process evaluating the relevant market is required. Australia is heavily regulated and there are important differences, not just in terms of the laws but also cultural nuances. In my experience, failing to respect these differences when interacting with franchisees and customers often leads to growing pains in a new market.

Q. I’ve got my trademarks registered in New Zealand – will that protect my brand in other markets globally?

A. The short answer is no, trademarks must be registered in the relevant market. Ahead of global expansion, franchisors should evaluate which markets they consider a priority and apply for registration of trademarks. New Zealand trademarks can be used as the basis for those registrations. The Wynn Williams team can assist you with a global brand registration and protection strategy.

Q. Our concept is successful here – can we provide financial modelling based on New Zealand for other markets?

A. Where a franchisor provides financial modelling or projections, care must be taken to ensure that it is an accurate and fair reflection of the actual performance experienced. For example, providing historic data or projections based only on the highest-performing franchisee would be an issue. Any key information relevant or irrelevant to the specific markets must be highlighted: eg. labour and taxation costs which are higher in certain markets than in New Zealand.

Advertiser Info

Wynn Williams

www.wynnwilliams.co.nz

Contact Katrina Hammon P 09 300 2647

M 021 221 8847

In my experience, the majority of claims against franchisors stem from the recruitment or sales process and, specifically, the information and representations made during the recruitment of a local market master franchisee and franchisees. Wynn Williams can assist with the review of recruitment collateral and the process adopted to onboard franchisees to reduce the risk of a successful claim.

katrina.hammon@ wynnwilliams.co.nz

Make business happen

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LAUNDROMAT OWNER HARD AT WORK

The hardest part of owning a Speed Queen self-service laundromat is deciding how you will spend your “work” day.

If you are looking for a truly passive income with an excellent return on investment, get in touch to fnd out more about Speed Queen laundromats.

KEEPING IT SIMPLE

There’s a simple five-step formula we use to help someone set up a successful new Speed Queen laundromat – and it’s not failed us yet,’ says Royce Little, Speed Queen’s head of laundromat sales. ‘In fact, our track record shows that a typical operator can expect an overall return on investment of 20-30 percent – and we are very keen to maintain that!’

Speed Queen has been manufacturing commercial laundry equipment for over a century, with equipment that combines robust reliability with the latest technology to help investors maximise the return from each machine.

‘We’re not strictly a franchise, but we are way more than just an equipment supplier. We help people set up successful businesses by providing lots of support, including everything from site location to design, building consents, and fit-out. It means you can invest with confidence in your business then sit back and enjoy the rewards as the machines work for you 24 hours a day. Here are five key factors to consider.’

1. Location

One of the keys to building a successful laundromat is finding the right location. ‘It doesn’t have to be complicated when you know what to look for,’ says Royce.

‘There are a number of factors that determine the ideal location – we teach people what to look for. Prioritise locations that are near your target customers and easily accessible. For instance, look for areas close to apartment complexes and major roads, with ample parking. We usually advise against setting up too near an established laundromat but, in some locations, a Speed Queen’s superior advantages have led to considerable success for the owner.’

2. Size matters

The perfect size for your new laundromat will depend on various factors. ‘A compact design may be suitable for low costs and small spaces, and we have several which are filling niche markets very successfully. Equally, a larger outlet with greater capacity may yield higher profits. We always look to assess the demand in the area so our clients make the right choice. Whatever the size, we look at every square metre of floor space as potential revenue. The mix of machines installed can greatly determine the return, so that is our primary focus. We will have a very good estimate of total costs and potential earnings by this stage, with a good overview of where the investment is headed.

‘Finance options are available. We do our utmost to take the pain out of set-up to make sure we get the very best results for our customers.’

3. Environment

Royce advises choosing a location that you can easily transform into an appealing and welcoming space. ‘Making your outlet an appealing and welcoming space is all part of the “kerb appeal” that has led to Speed

Queen’s success. Even small investments in lighting and clean interior design can go a long way to attract customers and make it easy to keep fresh.

‘Our 3D design software enables us not just to lay the space out for maximum returns, but also to create an attractive environment for customers. You’ll be able to see exactly what your business will look like, and build in all the right features from the start.’

4. Payment options

While not directly related to location, payment options are crucial to consider. With Speed Queen, you can decide whether you want to deal with coin or token collections on a regular basis, or if you prefer cashless payment options.

‘Being cash-free is a convenience for all parties – both users and laundromat owners,’ Royce explains. ‘No tedious end-of-day banking, no theft or coin/token jams, and you can simply watch the money pouring into your account as a passive income stream.

‘Eftpos is king with Speed Queen machines and we’ve built extra layers of support into the remote management. For example, if there were to be a faulty terminal, the software enables us to direct the machine to another terminal, which means you won’t lose hundreds of dollars whilst it is down.’

5. Total control

The clever software also enables you to increase turnover through instantly-programmable promotions.

‘Your local marketing initiatives will be central to your long-term success, and the remote operation that Speed Queen has perfected means you can arrange all manner of marketing. You can offer loyalty points to build a regular client base, offer jackpot-type free washes in certain machines, or create happy hour pricing at traditional down times.

‘Best of all, the customer app and social media management mean you can reach people with offers at a moment’s notice, all from the convenience of your own armchair – no matter how far away you are.’

It works for anyone

Speed Queen is keen to work with would-be laundromat owners all over the country. A medium-sized investment will be between $250,000 and $300,000, with a deposit required of $75-100,000.

‘Our current operators come from very diverse backgrounds, from ex-CFOs to dairy owners. The concept will work for anyone prepared to put in a bit of effort and some initial legwork, so give me a call and find out more.’

Speed Queen www.speedqueen.co.nz

Contact Royce Little

P 0-9-528 5600 royce@speedqueen.co.nz

A tried and tested formula from Speed Queen means a smooth and easy start-up for investors

Royce Little: ‘You can invest with confidence, then sit back and enjoy the rewards’

Thinking of buying or selling a Franchise?

Franchising Law is a specialised field so it's vitally important to take advice from a firm with the right expertise

The Franchise Law team has over 25 years experience in New Zealand, working with major Franchise brands

• We work with Franchisees

• We work with Franchisors

• We provide supporting legal services

Thada Chapman Senior Franchise Lawyer

Thada is qualified to practice in New Zealand, USA (California) and South Africa. Franchising is her specialist area of law and she brings extensive experience.

0800 SOLICITOR (0800 765 424) thada@franchiselaw.co.nz www.franchiselaw.co.nz

Franchisor, franchisee, master franchisee … they all sound similar, but mean very different things. And it’s something that is made even more complicated when well-meaning people use different phrases like ‘franchise owner’ or ‘franchise partner’. Who owns what? Is it a legal partnership? Let’s clear away the fog.

A multi-award winning team

Take it from the top

To start at the beginning, the basic principle behind franchising is that someone develops a successful business model, brand and operating system which they then make available to others, enabling them to replicate the business in new areas.

The franchisor is the owner of the business name, the trademark and goodwill, and the developer of the business system which is used to operate multiple outlets or units of the franchise around the country – or even the world. McDonald’s Corporation owns the McDonald’s brand, franchise and operating system; the individual restaurants are run by franchisees. See an explanation of how franchising works at www.franchise.co.nz/articles/81

Every specialist area has its own jargon which can be confusing to the newcomer – and franchising is no different. Here’s a guide to help you understand what all the different terms really mean

R AS MUD?

the franchise terms you need to know

Franchisee or franchise owner –what’s the difference?

Franchisee. The franchisee is the individual or company who is granted the right to use the franchisor’s name and product/service to run their own business. They own their business, which might be XYZ Limited, but they don’t own the franchise – they are only granted the right for a specific period. See Franchise Term below.

Some franchisors prefer to call their franchisees ‘franchise owners’ or ‘franchise partners’, believing that it better respects the franchisee’s control of their business, or reflects the relationship between franchisor and franchisee.

Both these terms can be misleading, though. The term ‘franchisee’ is an accurate reflection of a fixed-period commercial relationship, as with ‘lessor’ and ‘lessee’, or ‘mortgagor’ and ‘mortgagee’. There’s a legal relationship between the two which is set out in the Franchise Agreement (see below). Most of the power in this relationship is with the franchisor, who needs to protect the brand for the benefit of all the franchisees. It is certainly not a partnership in the legal sense.

For reasons of clarity, we always use the term ‘franchisee’ in our media.

And what’s a master franchisee?

A Master Franchisee is a person or company granted the right to recruit, train and/or support individual franchisees within a set national or regional territory as part of a ‘three-tier’ franchise system. The franchisor retains ownership and overall control; the master franchisee carries out some of the roles of the franchisor within their territory; the franchisee is assisted by the master franchisee.

There are also roles (often called Area Developers) in which only some of the duties of the franchisor are granted to this middle tier. If you are dealing with an area developer, it’s important to know what they will do for you, and what will be provided by the franchisor.

What about all those fees?

Franchise Fee. This is the upfront one-off payment made by the franchisee for the above rights. The cost will vary according to the value of the opportunity, awareness and value of the business name and system, initial training provided, and so on.

Royalty (sometimes called ‘ongoing fee’ or ‘management service fee’). This is paid by the franchisee for support and ongoing services from the franchisor or master franchisee as well as the franchisor’s profit. It is sometimes a regular flat amount, but is also often a percentage of turnover (note: turnover, not profit). Percentages vary between brands and industries, depending on what services are included in the fee.

Marketing Levy or Advertising Fee. This is often required as a contribution to a consolidated marketing fund to be spent for the benefit of all franchisees. It is often (but not always) expressed as a percentage of turnover. Many companies will account for this spend to their franchisees. It may be supplemented by supplier contributions to promotions, and is sometimes split into national/group advertising and local promotion.

There’s a guide to different types of fees and what they pay for at www.franchise.co.nz/articles/368.

How long will it last?

One major difference between a franchise and an independent business is that franchises are usually granted for a fixed term, often with rights of renewal. Instead of buying a franchise, it might be easier to think of it as leasing a business model. The reason for multiple renewable terms is to allow the model to be evolved as the market or technology changes.

A common approach to the Franchise Term might be a 5-year initial term with two further terms of 5 years, giving a possible 15 years in total. If both parties are happy with the arrangement, it is likely to be renewed. Most franchisees in New Zealand renew at least once, and many stay with the franchise for 20 years or more!

See more at www.franchise.co.nz/articles/3673

Then there’s the paperwork

The Franchise Agreement is the legal document which sets out the precise terms and conditions under which a franchise is granted. It will usually be a lengthy document (some 40-60 pages) and does not make for light bed-time reading. Always, always get it looked at by a franchiseexperienced lawyer before signing it.

Disclosure Document. A document provided to an intending franchisee which contains information about the way in which the franchise operates, and sets out details of financial and legal obligations. This is a briefer explanation of the key points of the franchise. It is not a legal requirement to issue a disclosure document, but good franchisors will provide one – and it’s mandatory for members of the Franchise Association.

Manual Set. The manuals (which are often online, in reality) contain the ‘blue-print’ for the business which lays out the correct procedures and standards to which the franchisee must adhere. They are highly-detailed, highly-confidential, frequently updated and remain the property of the franchisor.

Get the advice you need

That’s a quick run through some of the terms you’ll come across when looking at franchising. We hope it will help you understand the info on this website.

As always, when looking at buying a new or existing franchised business, make sure you take good professional advice from a franchiseexperienced accountant and lawyer (see our Directory page 78). All this jargon may be new to you, but they’ll know what it means – and be able to spot anything unusual, too. Get them on your side!

Paper Plus celebrates 40 years of serving communities throughout New Zealand

LOCALLY LOVED

The theme for Paper Plus as it celebrates its 40th birthday this year is Locally Loved – and there’s no better description of the place that the brand has in the hearts of New Zealanders. Founded in 1983, Paper Plus is unusual in that it’s a co-operative owned and operated by its franchisees.

With 95 stores around the country from city centres to rural townships, the love flows both ways, with local franchisees keen to help the communities they serve with books, magazines, toys, gifts and stationery – among other things.

In beautiful Wanaka, Chris Lumsden has run the local Paper Plus for 25 years, joining the local franchisee to change direction after being a bank manager in Nelson. ‘Back when I started, Wanaka was just a small town of maybe 1,200 people – today, it’s almost 10,000,’ Chris says. ‘But right from the start we threw ourselves into the community, supporting new events and seeing how we could help as the town grew.’

Warbirds Over Wanaka brought a huge influx to the town every two years, so locals created an arts festival to fill the years in between –and Paper Plus was right there supporting it from the start. The same happened for the Mountain Film & Book Festival, where Chris runs popup shops selling books at the various events. ‘No matter what the cause, if anyone comes to us, we’ll try to help,’ says Chris.

Rewarding creativity

In many cases, that means getting creative. ‘Our local St John Ambulance service was struggling to cope with the town’s growth, so we started a gift-wrapping service with all the proceeds going to St John. We

sell a lot of books and toys, and of course we sell wrapping paper too, so by wrapping for a donation we have raised thousands.

‘Being a book shop, we host book launches and author signings sometimes. Publishers give you a discount for those, but we said, “Hold on, let’s do it differently – we’ll run the event, St John can be the hosts, and we’ll give the discount on every book sold to them.” Other times, with local authors, we’ve let them choose the charity to benefit.

‘What you give away on things like this, you get back in spades. When Covid happened, everybody in Wanaka did what they could for each other to keep local businesses going, and we really appreciated that. Queenstown has big box shopping over the hill, all the big retailers, but people come to us instead because we are locally owned and locally loved. That makes a big difference.’

Meet your market

Of course, being part of the co-operative Paper Plus franchise gives Chris some of the big store buying power, too. ‘Take Lego, for example. They are quite careful about who they let become Lego retailers, but Paper Plus has a deal with them and it’s been great for us – in fact, we’re the biggest Lego shop in the group, and people come to Wanaka from Queenstown because of the range we stock.

‘That’s the beauty of Paper Plus,’ explains Chris, who also sits on the company’s Board. ‘As a franchisee, you have flexibility to tweak your offering to suit the local market and what you are passionate about. And with the co-operative structure, you all help each other out. It really is like one great big family.’

Karen and Simon Gibb, Paper Plus Blenheim

LOVED SINCE 1983

Wide-ranging offer

In Blenheim, Karen Gibb and her husband Simon might be relatively new franchisees, having bought into their Paper Plus in 2019, but she has worked in the store for a massive 28 years.

‘I started as a sales rep, calling on local businesses and helping them with their stationery needs. That’s a part of the business many people don’t realise we even do,’ she laughs. ‘Then I became store manager for five years or so, and when the owners asked if we’d like to buy in, we both said “Yes!” immediately, without even looking at each other. We know what a wonderful business this is, and what a happy place it is to walk into.

‘Someone said to me the other day, “I can’t believe how welcome we feel every time we come into your store,” and that’s so good to hear. Our staff feel it too – we’ve had people leave to try other things and then call a few weeks later and say, “Can we come back?” It’s just such a nice place to work, with nice clean products and happy customers. Like many Paper Plus outlets, we are also a NZ Post Shop and a Lotto Shop, so there’s something for everyone.’

Everyone knows us

Like Chris, Karen says the locally owned aspect is important. ‘I’ve got someone else to do the sales rep side now, but everyone in the business community knows us and they appreciate that what they spend in the community stays in the community.

‘It’s the same with parents. We do back-to-school packs for nearly all the local schools, and a rebate from each pack sold goes straight to the

school to help their fund-raising. If they come to us wanting help with an event, we’ll always find something.’ And with the Marlborough Book Festival now in its 10th year, Paper Plus is right behind that, too. ‘We have 16 authors and 22 events this year, and we’re the official bookseller so it will be a busy time. Of course, we also support local authors throughout the year, so there’s always something going on.

‘Our sign-written car gets waves wherever it goes, and I can’t walk round the supermarket without people coming up to say hello. Paper Plus really is Locally Loved.’

How lucky are you?

Carrie Welch, Chief Operations and Customer Officer for Paper Plus, says that Paper Plus is looking for owners for both new and existing stores. ‘Investment levels vary according to location. Full training and support are provided, and our community of franchisees is always happy to lend a hand, too.

‘If you’d like to own a store offering a locally-tailored range of products for home, office and education, contact me now.’

And Karen has the last word. ‘What would I tell anyone thinking of buying a Paper Plus store? I’d tell them how lucky they are to have the opportunity to join such a wellloved and profitable brand.’

Chris Lumsden, Paper Plus Wanaka

What do you need to know before you buy a franchise?

Many years ago, Franchise New Zealand set out to develop an exhaustive list of questions to help potential buyers evaluate both the franchise opportunity and the franchisor company. The list has been updated annually ever since; established franchisors know it well and welcome enquiries from those who have used it to work out the information they need to know before they make their decision.

Because franchising is so diverse, it is not possible to provide a single list that would be applicable to every type of business. There are well over 250 suggested questions in our full list, so put a mark against the questions that are most appropriate to your own situation and use them to create your own checklist of what you need to know.

The areas that you will want to examine may be divided into:

• Business experience

• Research

• Financial/costs

• Marketing

• Legal

• Selection & training

• Support

• Operations

• Communications

Last issue, we published the first four sections. Here are the next five sections – and if you want to start from the beginning, you can find the whole set online at www.franchise.co.nz/articles/77

Legal

The franchise agreement is the basis not only of the purchase of the franchise, but also of the ongoing relationship that must exist between franchisor and franchisee. Because of this, it is not the same as a straight sale and purchase agreement and must be examined by a lawyer with franchising experience. A good franchising lawyer will know what is reasonable and what isn’t.

The following questions are provided for guidance in the early stages, but do not replace a proper legal examination of the agreement. Ask the franchisor:

☐ How soon in my investigation of the franchise can I take away a franchise agreement for a legal opinion? Is the agreement negotiable? The usual answer to this is ‘no’, although some specific variation may be reasonable especially if it is a fairly new franchise.

☐ Is there a disclosure document that meets the requirements of the FANZ Code of Practice? Do I get this at least 14 days prior to signing the franchise agreement?

☐ Do you have minimum performance levels, or a minimum fee, or a minimum purchase level for goods? How achievable are they? What happens if I don’t meet them? Have franchisees ever failed to meet them? What happened? How secure is the franchise tenure?

☐ How is my compliance with the franchise system measured? What happens if I don’t comply? How long do I have to remedy any problems?

☐ What is the term (length) of the franchise agreement? What happens at the end? Do I have the automatic right of renewal? If not, what is the position?

The second part of our list of vital questions to ask your franchisor will help you make the right decision

PART 2

☐ What if I want to sell my business? What is the procedure? Do I have to sell it back to you, or can I sell it externally? What approval do you need to give to a new owner? What restrictions are there affecting my right to sell the business? Do you help me to find a new owner? Do you charge any fee? Does a new owner get a new full term on the franchise agreement, or take over my existing one? Who would train any new owner? If the franchisor, is there a fee?

☐ What insurances am I required to have? Do you have an arrangement with a broker or company offering special rates?

☐ If premises are required, are they bought or leased? Do you take the head lease and sublet to me, or do I lease direct? Please clarify the arrangements for this.

☐ How does the length of the lease compare with the term of the franchise agreement? What happens if my lease is not renewed?

☐ What would happen if you misjudged the site or if circumstances changed - eg. new roading or shopping centres changing traffic flows?

☐ How can I be sure you will do what you promise?

☐ What will happen if I don’t like the business? On what basis can I terminate the agreement?

☐ On what basis can the franchisor terminate the agreement? Most franchise agreements will have a number of standard and sometimes frightening-looking clauses. Take advice to determine whether these are reasonable or not.

Selection & Training

Selecting the right people is the single most important thing a franchisor can do. If a franchise consists of people who have little aptitude for the business, they will constantly under-perform, take up the franchisor’s resources and drag the whole system down. Choosing the right people and training them well, on the other hand, will help the franchise fly. Make sure that the franchisor has thought about the type of people who suit the business, and is careful to ensure prospective franchisees fit that profile. Ask the franchisor:

☐ How do you assess the suitability of individuals? Do you use any franchise-specific profiling tools tailored to your own business?

☐ On what basis do you choose your franchisees? How selective are you?

☐ What are the most important attributes of a successful franchisee, and do they match mine?

☐ How well am I likely to fit with the organisation in terms of personal standards, aspirations and values? Assess this for yourself by looking at the company culture. This is very important – if you don’t fit, look for another franchise with a different culture.

☐ How long does the initial training last? Where does it take place? Who pays for transport, accommodation and meals during on-site training?

☐ If some training is conducted online, what equipment is required? How is online training delivered and monitored?

☐ Who conducts training and how well-equipped are they to do so? What does it cover and in what depth? What is the balance of theoretical and practical training? Is there any practical experience in company outlets or with existing franchisees?

☐ Has anyone ever failed training? Would you stop the training at this stage if you felt I was not suitable after all? Would any money I had paid be refunded? What proportion?

☐ Do you provide on-going training in the form of courses, workshops, conferences, seminars, regional meetings, refresher or follow-on/ advanced courses? Who pays?

☐ Do you provide training for any staff I employ? Who pays?

Support

Getting the business up and running is one thing – keeping it growing and performing well is another. This is where the role of franchise support is crucial, especially when the unexpected happens, like Covid-19. Support is part of the reason for the ongoing royalty fee. Ask the franchisor:

☐ Where is your franchise support office based? What does it consist of?

☐ Exactly what level of support can I expect? In what areas? How many people are employed by the franchisor? What do they do? How many are in direct support roles, ie, not just in administrative roles? Is there any technical support, or on-going research and development? Do you have specialists in individual functions as well as generalists who understand the overall business? Can I meet some of your staff? Many franchises in their early stages have very few employees –however, as a franchise grows it requires additional support staff to ensure existing franchisees continue to receive service.

☐ What support would I receive during the opening period of my business?

☐ What on-going support services do you provide? Do you have a programme of visits and meetings to monitor progress and advise on improvements? How do you run the support function?

☐ What would happen if I had operational problems that I was unable to solve? What help would I get?

☐ How often would I see or hear from you? Is there any support system between franchisees? Would I receive feedback on my performance? How will I know how well I’m doing?

☐ Can you demonstrate your capacity to provide the follow-up services needed?

☐ What benchmarking systems do you use? Are comparisons of performance across key areas available to all franchisees? Is there help in analysing areas for improvement? This is a key advantage of franchises over independent businesses. Technology makes benchmarking easy and is part of most good franchise systems.

Operations

There is no point in thinking about taking on a franchise unless you are convinced that you would enjoy working for yourself, enjoy the dayto-day running of the business, and have the skills or aptitude to do it extremely well. You owe it to yourself to find out:

☐ What would I actually be doing on a daily basis?

☐ What will the opening hours of the business be? Do hours vary according to location? If so, what are the advantages/ disadvantages?

☐ How many hours will I need to work? What are the hours required outside official business hours, eg, for paperwork? Check out your own commitment level. What is the match between what is required and what you are prepared to do? Talk to existing franchisees as well as the franchisor.

☐ Is the business seasonal? When is the best time to start trading?

☐ What are the most important keys to success in the business? What are the most common pitfalls?

☐ Do I need to employ staff or do all the work myself? What type of people, at what cost? Are the right kind of people readily available in my area?

☐ Will the business support a family, or will my partner also need to work outside the business? Is there the potential for my partner to work in the business, too? Is it preferable to be on my own or to have someone else with me? Research shows that having the support and understanding of your family is a key factor in franchisee success.

☐ How do I run the business, and where from? What premises and equipment do I need? (eg, a full retail shop-fit or a home office? Suitable vehicle? Computer, laptop or tablet? Mobile eftpos?).

☐ Can I spend some time with an existing franchisee or in a company outlet to see if I like it? How long? At what stage in the buying process?

☐ What can I sell and not sell?

☐ Do you provide operational manuals and instructions? Are these regularly updated? Are they online?

☐ How will I do my bookkeeping and meet the legal requirements of running a business? Is any administration or bookkeeping included?

☐ How soon will I be required to spend money on redecorating the premises or replacing equipment?

☐ Do franchisees use a standard computerised accounting package? Is there any custom-designed software? What does it cover: quoting, ordering, invoicing, reporting? Is it integrated with other systems, eg. point of sale or stock control? Can I access it via the internet when away from the business? If mobile, can I invoice customers and take bank payments on the spot? How often is it upgraded?

Communications

For a franchise to be responsive to customer needs, successful and, above all, a ‘happy family’, there must be constant twoway communication between franchisor and franchisee. Ask the franchisor:

☐ What systems do you have for keeping franchisees in touch with you and each other? Eg, mailings, e-mail, intranet, closed social media groups, text alerts, telephone support, personal visits, newsletters, seminars, regional meetings, conferences. How regular are these?

☐ Is there a formal system for franchisees to make suggestions? Test new ideas?

☐ What are relationships like between the franchisees? Between franchisor and franchisees?

☐ Do you have a Franchise Advisory Council and how does it work?

☐ How are disputes resolved? Is there an alternative disputes resolution procedure? Has it ever been used? What was the outcome?

Finally

If all the above seems a bit daunting, don’t be put off. Franchisors are used to answering questions about their businesses, and expect to have to satisfy enquirers and their professional advisors as to the integrity of their business. You owe it to yourself to be thorough, so go to www.franchise.co.nz/articles/77 to see questions on the other four critical areas, too.

If you are thinking of buying a franchise, it will pay you to sit down and work out what you need to know before you meet with the franchisor. As the article on page 28 shows, it will probably take several meetings with increasing levels of detail before you are in a position to make your decision, so be prepared for that.

The step you are considering is a major one, so don’t try to do it without taking proper advice. And please don’t be tempted to think that a few hours’ surfing the net is any substitute for doing proper research. There’s some great information available on this website but there’s no substitute for asking hard questions and getting individual answers.

Buying a business affects your family, your finances and your future. Do everything you can to ensure it will be the best decision you ever make.

STIHL SHOP is a nationwide network of locally owned stores offering a wide range of high quality garden equipment, supported by fully equipped service workshops.

JOIN THE LEADER IN GARDEN EQUIPMENT RETAILING

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team of people dedicated to your success

rewards of a well-established, profitable business model

Wholesale Distributors Limited (WDL) is the franchisor for the FreshChoice group of supermarkets. WDL have supermarkets nationwide, but are always looking for new and exciting opportunities to expand throughout New Zealand.

WDL is a division of Woolworths New Zealand (WWNZ). WWNZ in turn is 100% owned by Woolworths Limited which is one of Australasia’s largest retailers.

All our stores are locally owned and operated. Our owners and store teams care about building strong connections to the communities they serve, and are constantly striving to inspire and engage customers. We are proud of the passionate people that represent FreshChoice, and they in turn are proud to be advocates of it.

If this sounds like an opportunity your interested in, please get in touch with Operations Manager David Callaghan from the contact details below:

NZ’s frst Micro-Roasting coffee franchise

With 12 operational stores around the country and 20 forecasted for the next year, Black & White Cofee Cartel is NZ’s fastest growing cofee franchise. Put your margins back into your pockets by roasting your own cofee beans onsite.

Turnkey Solution

Lower Entry Fee

Buying Power

Initial Training & Ongoing Support

Improved Margins through Onsite

Micro-Roasting (extra $25k/year on average)

Unique Look & Feel (check us out on Google or Facebook)

The Highest Customer Reviews Of The Coffee Franchise Industry!

2x Auckland

16x Christchurch

1x Ashburton

1x Timaru

40 YEARS... and counting

Anniversary is testament to the strength of Aramex and its franchisees

There is a sense of strength and purpose behind the Aramex franchise that has existed for every one of the 40 years it is celebrating. Starting life in Hawkes Bay as Fastway Couriers four decades ago, before joining forces with the international Aramex brand in 2016, the franchise is easily one of the most recognisable on both sides of the Tasman.

And with over 275 Courier Franchisees around the country supported by a network of Regional Franchisees, Aramex is also a vehicle to success for a lot of Kiwi enterprises, servicing the courier and freight needs of both inbound and outbound e-commerce.

We spoke to Mark Little, CEO of Aramex New Zealand, just before he caught up with franchisees and colleagues at the company’s September conference, which officially launched the birthday celebrations.

‘If you look at how the Aramex business has evolved, especially in the past ten years, it’s clear that our footprint has grown exponentially,’ explains Mark. ‘We’ve gone from a couple of vans in Hawkes Bay to covering the whole of New Zealand and Australia, Ireland and South Africa – as well as being part of an even-larger global network.’

He sees this extraordinary growth as a true reflection of the company’s ‘can-do’ attitude, and says Aramex and its franchisees have what it takes to keep the brand thriving.

Efficiency through technology

Back when it all began, books of pre-paid sticky labels were revolutionary in the courier business but, as you’d expect, the technology that Aramex franchisees use has become increasingly more sophisticated and efficient.

‘In this line of business if your tech doesn’t work properly, you can’t sell your services – and our technology works very well indeed,’ says Mark. ‘The current system uses scanners and integrated technology that allows new client sign-ups to take just a matter of minutes and means customers need never run out of labels.’

Although New Zealand’s economy has been doing it tough in recent times, the changes have enabled Aramex franchisees to go on growing and capitalise on the steady rise in e-commerce with the help of a highly proactive sales and marketing support team.

‘Aramex has evolved into one of the strongest players in the market for business-to-consumer (B2C) e-commerce deliveries,’ says Mark. ‘Our own international inbound clearance system and sorting process for international parcels is a key part of the business that we didn’t have just five years ago,’ Mark explains. ‘It’s a huge reason for our growth, and gives our Courier Franchisees increased density going into residential areas, meaning more efficient routes and greater profitability.’

At the same time, the establishment of fulfilment sites for New Zealand’s many retail e-commerce brands has significantly changed the business

landscape, helping to transition franchisees from a local courier company into a recognisable international brand dealing with multi-national customers.

Team effort

The passion of the Aramex Regional Franchisees has been another key to the success of the brand, continues Mark.

‘I believe the biggest contributor to the Aramex business model, and its success, is the fact that so many of our courier franchisees have been with us for a long time,’ says Mark. ‘For example, our 2023 Courier Franchise of the Year is based in Christchurch and has owned the business for 14 years. That demonstrates the strength in the business model and the Aramex support network – it absolutely works.’

Mark says the resilience of the network was put to the test during the first two years of Covid-19, particularly with the extended lockdowns in Auckland. ‘It was a real testimony to how our couriers worked with each other to get through an exceptionally tough period. It also taught us how to get smarter and leaner on some of our systems in order to give more time back into each individual courier’s life.’ A recent Aramex initiative named the Courier Success Programme is now helping future-proof each individual’s business by providing additional training to help them find new business and new efficiencies.

‘When you have passionate business owners all working together, utilising the right tools and structure, that’s where the magic happens – and you create a very successful business.’

Community focus

With success comes responsibility, and Aramex has given back generously to the community it serves. It is an active supporter of child health research organisation Cure Kids, as well as Camp Quality – a charity delivering ‘fun, hope and happiness’ to children living with cancer.

The company also embraces the Kiwi attitude of pitching in and helping others, with Mark admitting he was ‘blown away’ by the support that Regional Franchisees gave to communities affected by recent weatherrelated disasters.

‘That engagement says a lot about the culture of our business,’ he smiles. And Aramex is also helping address environmental concerns with the introduction of electric vans, and the use of satchels made from 80 percent recycled material.’

Aramex has Courier Franchise opportunities available in many parts of New Zealand. ‘This is a rewarding, satisfying yet challenging industry and, after 40 years, the future looks brighter than ever for Aramex franchisees. To find out more, contact us to arrange a chat,’ Mark invites.

The start of something big: Fastway founder Bill McGowan back in 1983 (left) and Aramex CEO Mark Little with some of the company’s latest EV fleet 40 years later (above)

DRIVING OPPORTUNITY

The 2023 National Franchise Conference had an international feel this year, with speakers and delegates from the USA and Australia connecting with the local franchise fraternity to share ideas, experiences, trends and stories from all over the franchise world. Over 200 people attended the three-day event held at Te Pae in Christchurch, which included some spectacular events and settings (see photos on page 54). A racing theme led by faux supercar driver MC Magnum Throughline set a high octane buzz and, as always, the friendly atmosphere and the combination of presentations, panels and networking sessions meant that new franchisors could meet and learn from established ones, and advisors were happy to share their expertise.

A thoughtful opening address from the Honourable Dr Duncan Webb, Minister of Commerce and Consumer Affairs, revealed an understanding of franchising and had some useful suggestions on the topic of dispute resolution. The Minister spent much of the morning with delegates, offering a valuable chance to engage.

US speakers included Peter Holt, who spoke about using culture to develop your franchise system, and how the very structure of franchising

creates staff engagement, while Bill Edwards outlined the international opportunities and trends for New Zealand franchises. Local franchisors detailed their own experiences with case studies, with the level of information shared surprising and delighting newcomers.

‘The Conference was once again the place for franchise people to learn, get new insights and be inspired,’ says FANZ CEO Robyn Pickerill. ‘The 2024 Conference will be held in Tauranga from 28-30 July. Put it in your diary now!’

Who’s on the Board?

The Franchise Association also held its AGM just before the Conference, with the Chair’s report identifying advocacy and legislation as a critical component of the Association’s work over the past year. Dawn Engelbrecht outlined some of the franchise-specific issues arising from recent legislation, and encouraged franchisors to work together and support FANZ in its efforts to address them with MBIE and Government.

Following the annual election, the FANZ Board remains unchanged. Dawn has stood down as Chair after a two-year stint, and was warmly

The National Franchise Conference fuelled discussion, change and growth for franchisors and franchisees

thanked for her leadership over a challenging two years when Covid made the business environment and event planning so difficult. The seven-person Board is:

Brad Jacobs (Chair) has spent his entire working life in franchising, having started with McDonald’s in 1994 and joining The Coffee Club as a part-time kitchen hand in 1997. He is Co-Director and Property Manager of The Coffee Club in New Zealand, a multi-award-winning brand which has over 60 cafés around the country.

Callum Floyd (Vice Chair) is managing director of Franchize Consultants and has over 20 years’ experience in franchising, having worked with many of New Zealand’s best-known franchise brands and new start-ups. He is one of the few people in the country to have a PhD in franchise system structure and development.

Dawn Engelbrecht (Immediate Past Chair) started her franchise career as an independent accountant for a chain of franchised restaurants in South Africa. After moving to New Zealand, she joined and then developed the sKids out-of-school care franchise system for over 20 years, taking it international under the Sherpa Kids brand.

Darryl King leads Jackson Russell’s franchise law team in Auckland, and is passionate about helping the wider franchise community. He has been a member of FANZ’s regulatory and government liaison committees for a number of years, helping to inform government and ministry officials as well as educating franchisors about the impact of law changes.

Scott Jenyns has over 20 years’ experience in franchising in both New Zealand and Australia through previous roles with Aramex (formerly Fastway Couriers). Fastway was an early adopter of the franchise model in New Zealand (see page 49) and one of the first home-grown franchises to expand overseas, giving him a wide understanding of the issues franchisors face.

Greg Paget’s journey into franchising started when he purchased the Auckland regional master franchise for Cleantastic Commercial Cleaning in 2005, and saw him taking full control of Cleantastic NZ in 2019. Along the way, he has developed huge understanding and respect for the franchise industry, and for the opportunities it creates for individuals.

Michelle van Gaalen has over 14 years’ experience in franchising as well as high-level corporate experience. She is now CEO of Belron NZ, which is the franchisor for Laser Plumbing & Electrical and Exceed, as well as owning the Smith&Smith auto glass business. This gives her great insight into the different issues faced by franchisors and franchisees.

New members

The latest members to join are:

• Kauri Business Sales

• NZ Proud Property Improvements

• Op Central

• PCI Projects

• Sladen Legal

• The Local Guys

FANZ members are clearly marked in the Directory starting on page 68.

New strategic partner

FANZ is delighted to welcome Op Central as a new Strategic Partner. Op Central is an AI powered global software platform, helping businesses manage every aspect of their daily operations. Their software specialises in managing standard operating procedures (SOPs), training, audits, communications and incidents for franchises and multi-site organisations. 20 September

Party

The event calendar is regularly updated, so for the latest details of what’s on around the country, please visit the Franchise Association website at www.franchiseassociation.org.nz, email contact@franchise.org.nz or phone 0-9-274 2901

The Right Franchising Choice:

Choices Flooring - connecting with today’s digital savvy fooring customers.

Retail technology has experienced a massive boom recently that has changed the flooring industry forever. At Choices Flooring we are investing more in these tools and platforms to ensure steady revenue flow and better store management. As consumers show more of an interest in shopping in-person, there is an increased need to make the shopping experience as seamless as possible.

Since entering the New Zealand market in 2017, Choices Flooring has become the most progressive flooring retailer in the market today. Across Australia and New Zealand, Choices Flooring have over 140 flooring retailers backed with over 60 years of experience from parent brand Newfurn – one of Australia’s largest private companies.

It is with this wealth and experience that Choices Flooring can continually push the boundaries of reactive technology that can help their retailers achieve more revenue by improving the customer experience and increasing operational e ciency.

Technology is at the forefront of our growth strategy – on the showroom foor and online.

Instore, our member retailers are provided with the tools to e ectively run the operation of their business day to day. Utilising our bespoke behind the scenes Business Operating System (BOS), our member retailers have all the information they require at their fingertips, which further provides mobility, allowing them the flexibility to serve customers and manage their business from both inside and outside of their showroom.

To assist customers on the showroom floor, our Inspiration Station and Digital POS not only provide value to our customers while supporting the sales process, but to also engage them actively in their journey to find the floor they’ve been searching for.

Online, our state-of-the-art website and user-friendly mobile applications are changing the game, providing customers with a seamless digital journey.

Using Room View, imagine your customers exploring an extensive range of products, visualising fooring options and window furnishings in their own spaces and getting expert advice – all at their fngertips!

Choices Flooring has recently launched a personalised CRM (Customer Relationship Management) that is tailored to meet the specifc needs and preferences of individual customers. Unlike traditional CRM systems that provide general customer data and interactions, a personalised CRM focuses on collecting and utilising detailed customer information to deliver personalised experiences and build stronger relationships.

A personalised CRM incorporates various strategies and technologies to gather and analyse

customer data, such as demographics, purchase history, preferences, behaviour patterns and interactions across diferent touchpoints. This data is then used to create individual customer profles or segments, enabling Choices Flooring to understand our customers better and provide tailored products, services and communications.

Choices Flooring ofers a unique business proposition that places our members in a position of strength, independence, and technological leadership. Whether it’s our brand strength, online dominance, innovative store designs, purposebuilt business operating system or our own training academy, Choices Flooring is in the position of ofering unique points of diference that will diferentiate you from other fooring retailers in your operating area.

Your future is in your hands, and Choices Flooring is here to make it extraordinary. If you’re someone who thinks ahead, craves innovation and is ready to take charge of your journey, reach out to us today! Let’s build a future of fooring excellence together.

before you buy LISTEN

All franchise agreements put a lot of power

LOOK BEFORE YOU LEAP

Franchising is a powerful way of doing business, but the same forces that make franchising great also create vulnerability and risk. We know what works, what doesn’t, and how to respond to the issues that arise.

We help with:

· Assessing franchise opportunities

· Advising on franchise agreements and other contracts

· Franchise sales and purchases

· Dealing with difficult situations

Some highlights from the National Franchise Conference in Christchurch

MC Magnum Throughline flagged off the conference in style (above).

Aramex sponsored dinner in the magnificent setting of The Tannery –one of many opportunities for delegates to network.

It all went perfectly: the FANZ team behind another great conference. Stevie McBride, Birke Karl, Lexi Fletcher and Susan Mott.

Overseas delegates Peter Holt (USA), Philip Colman (Australia), Bill Edwards (USA) with sponsor Stewart Germann.

Paramount Services’ Murray and Lynne Hamilton with Suzanne Bartlett – Paramount sponsored the opening function.

The Te Pae venue was refreshingly light and airy for the 200 delegates. was proud to sponsor the presentation by Storyteq’s Andrew Mitchell: ‘The Future of Franchise Marketing is Now’

LEARNING TOGETHER

4

FINANCIAL SUSTAINABILITY

Advice from Philip Morrison of Franchise Accountants to help you ride through recessionary times

When people have less money to spend, it has a knock-on effect. For business owners, it impacts profitability, viability and financial sustainability. What worked before may not work quite as well now.

That may sound depressing, but it’s a cycle that will pass. For franchisors and franchisees, the key is to shape your business for long-term financial sustainability so that you get through any downturn and are in a position to make the most of the upswing when it happens. Here are some tips on what to consider in a number of critical areas.

Skills retention

There’s a reason why some people refer to employees as ‘Human Capital’ – a business is often only as good as its staff. Retaining key team members can be essential to the ongoing sustainability of any business, so invest in training and upskilling your people. They are the ones that know the operation and have day-to-day contact with customers, building loyalty. People like to deal with people they know and trust.

You might be surprised to get this advice from an accountant, but I recall a café owner who decided to retrench a popular customer-facing team and lost a lot of customers. Sales plummeted and that café owner lasted just six months before exiting.

And remember that replacing staff may adversely impact service levels and incur significant costs through recruiting and retraining.

Customer engagement

During periods of economic contraction, you and your competitors will all be fighting for a larger slice of a smaller pie. Accordingly, it’s a good time to get closer to your customers and understand their current needs. If you stop connecting with them, you may lose them.

The key to sustainable business is valuing your customers – literally. What is the lifetime value of a customer? How much does it cost to replace a customer? Make sure you keep close to customers who provide repeat business and provide the recurring income that enables your business to be financially sustainable.

Find the gaps in the market

One result of being closer to customers is that you identify trends in the market. Often, when one segment is decreasing, another one is growing. If the market has changed, you have to adapt.

Franchisees, unlike independent small business owners, should have the advantage of development and leadership from the franchisor and its field support team to identify necessary changes, but they have to be open to it.

The classic management book Who Moved My Cheese? by Spencer Johnson is worth reading. Don’t buy into negativity, and watch your mind set – there is always more cheese, you’ve just got to go and look for it.

Manage your margins

Effective margin management is essential to business sustainability. Inflation on products, services, wages, suppliers and freight, place pressure on margins. By moving prices little and often as required, you can help maintain profitability while retaining customers.

This is another area where franchisees have an advantage. Benchmarking within a franchise helps identify achievable margins and costs as Key Performance Indicators (KPIs). Use those KPI’s to fine-tune your business and free up profits and cashflow.

Be cashflow-minded

Identify areas of your business that lock up cashflow – eg. in a retail business, that would include stock levels and customer credit policies. The number one KPI in retail is stock turn – the amount of time it takes to turn the stock on the shelf into cash.

Franchisees, be vigilant on credit management and use just-in-time stock management to reduce the cash you have tied up at any time. Franchisors, work with suppliers to improve distribution and ordering processes to help with this.

Financial sustainability

With interest rates having risen above the historic lows we had all got used to, the increased cost of finance has a knock-on effect both to businesses and personally.

Structuring your business for financial sustainability requires business owners to be more in touch with the numbers and apply financial disciplines. For example, rolling forecasting/cashflow projections show the financial road ahead and allow you to plan accordingly.

Fundamentally, know the breakeven point of your business – what level of sales you need to make each month to pay the wages, suppliers, landlord, service the loan, and pay yourself. If you don’t already know, reach out to your accountant to guide you.

With the aid of the KPIs and your advisors, identify ways to lower your breakeven point, such as:

• Rationalise business processes to reduce costs.

• Restructure finance costs.

• Sell surplus assets and recapitalise.

• Defer major discretionary spends.

• Negotiate improved payment terms with suppliers.

• Improve margins by reconfiguring services/product bundles (eg. offering combos).

• Clear slow or obsolete stock.

• Increase productivity by upskilling and reinvesting in plant & equipment.

• Restrain personal spending that may put pressure on business cashflow to fund.

• Focus spending on areas that make or save you money (eg. training, maintenance, marketing), not things that are nice to have.

Conclusion

The economy always goes in cycles and good businesses know how to ride through them. Know the cycle you are in now, and adjust accordingly.

Seek advice and refine strategies for financial sustainability. Use all the advantages franchising offers, and consult an experienced accountant who understands your business and industry. Remember, good advice pays, not costs.

Philip Morrison

SPLAT!

when media hits the fan

Anumber of New Zealand media stories over recent months show the need for franchise leaders to understand how to prevent negative press – and how to deal with it properly when it does rear its ugly head.

We saw what can happen in Australia a few years ago, when some big name franchises suffered major media criticism over a long period. Share prices tumbled and the bottom lines of innocent franchisees suffered massive damage. The reputation of franchising itself was harmed, leading to further government intervention and more compliance costs all round. Without commenting on individual examples, the way some leaders reacted to the news media multiplied the negative impacts.

While those examples were at the extreme end of bad press, what about less serious negative stories about franchises? These also affect revenues and reputations, and not just of a franchisee at the centre of an issue. Here are some recent examples.

Starting on social

Three of the recent scenarios in New Zealand had a strong social media link, as so many do these days. Negative stories either begin in traditional media and move to social, or go the other way from social to traditional. That’s what happened in the following cases, and that’s why it’s vital that a franchise has simple media and social media guidelines that are known to everyone.

1. When two heads aren’t better than one

The first example was when a franchisee of a major international brand posted on social media that he was looking for an employee aged between 16 and 60, which is a clear breach of the Human Rights Act – as commenters on social media quickly pointed out. The ‘outrage’ was quickly reported by The New Zealand Herald, and gained far wider coverage as a result.

If franchisees have their own social media platforms, it’s obviously difficult to police every move they make. However, there should be guidelines about what is acceptable and what must be avoided. Worse than the social media backlash here was the lack of understanding around who can talk to professional reporters. A social media post that generates controversy will soon attract the attention of traditional media and they will want to talk to those at the centre of it. That’s what happened here: the problem is that they managed to talk to a store manager as well as a qualified company spokesperson trained to deal with such interviews.

In these situations, there should be a clear policy about who can talk to reporters and who must not. Not only can the untrained spokesperson fall into major interview traps without knowing it, but having more than one person talking to media often leads to two separate versions of what happened. In this scenario, the store manager and the company spokesperson were conflicted about who decided to place the advertisement. This wouldn’t have happened if the official spokesperson had been the sole media contact.

2. Think before you post

The second recent negative story followed a similar pattern to the first. An employee from a franchised supermarket chain decided to offer a Mother’s Day special package that included laundry powder. Some social media users took exception to this, one person calling it misogynistic. The employee then inflamed the situation by attacking the comments in his posted response, leading to interest from the media. Once again, the employee spoke to the reporter, further inflaming the issue, before a company spokesperson came in and apologised. Both the employee and the spokesperson were quoted by the Herald, again with different messages.

3. People make mistakes – so how do you respond?

Another recent issue involved a franchisee of a leading café brand being videoed unwrapping a cake from a local supermarket and placing it on a tray for sale at a massive mark-up. The video was published to Facebook, leading to a visit from a reporter. Once again, the franchisee spoke to the reporter, leading to a number of awkward quotes being written into the

News stories show need for franchises to be ready to handle hostile social and professional media, says Pete Burdon

subsequent story. For example, when asked if the café was selling the cake, she said: ‘I mean, legally we don’t.’

In this case, when the reporter approached the franchisor, they gave a quick and clear message that acknowledged this was wrong, and said the franchisee had been breaking the rules and had been spoken to. In consequence, the franchise got a fair hearing in the article.

All of these stories show the importance of a clear media and social media policy. In two of these cases, it appears to be the response to criticism that led to the traditional media interest. Such responses should never happen and should be the focus of any Social Media 101 training – and franchisees need to be as aware of the implications as franchisors.

Why aren’t you ready?

From talking to a number of New Zealand franchisors over the years, I’d suggest there are two main reasons why many franchises are not ready for negative media interest.

‘Nothing could happen to us that would lead to negative attention.’ My response is that the vast majority of negative stories stem from an honest mistake, while others are usually false allegations or things totally out of your control.

‘There are so many important things to spend time and money on, and I’d rather focus on growing the business than preparing for something that may never happen.’ But it’s no different from insuring your car or business, and no-one thinks twice about that. They understand the financial consequences if the business burns down without insurance, but the reputation and revenue impact of negative media doesn’t command the same attention – until it happens.

Why do you need to prepare in advance?

Imagine if reporters contacted a franchisee or staff member about an allegation of food poisoning. How would they respond to that? How would your official spokespeople respond to that and how quickly could you get a message out to your stakeholders and impatient media?

In the 21st century, your success in dealing with bad news will be dependent on two things. The first is the speed of your response. Media can swoop on a franchisee within minutes, fling a microphone in his or her face, and show the result (edited for maximum impact) on tonight’s television news.

Do your franchisees know what to do in these situations, or when something goes off on social media? Do you have pre-prepared statements on possible issues ready to send to media and other stakeholders within minutes of a negative event erupting? If you don’t, media stories will say that you ‘refused to comment.’ Those stories will then be spread through social media like wildfire, and people will assume that you are either guilty as charged, or totally unaware of the situation.

The second thing that needs to be clear is exactly who does what when something negative happens. Is there a dedicated company spokesperson who knows how to talk to media, get a message across and avoid all the traps that can derail an interview? Do your franchisees know what they can and can’t do on social media, whether they can talk to reporters or whom to refer them to?

These things need to be clear to everyone, otherwise they can lead to unnecessary negative coverage on both social and traditional media. And the impact can last a long time. The old adage that today’s news is tomorrow’s fish and chips wrapper is no longer true – it stays on Google forever. That means it’s easily found by potential customers, and people shopping around for the right franchise.

So how do you prepare?

Preparing for negative media attention isn’t as difficult or timeconsuming as you might think. Your success will be determined by how well prepared you are and how effective your Crisis Communication Plan is. This doesn’t have to be detailed; in fact, the best ones have little detail, but everything you need to know.

A Crisis Communication Plan is a document that prepares an entire franchise to deal with crises or negative situations. First, it explains

exactly what everyone needs to do in negative situations, and includes what they can’t do. It sets out the roles that need to be filled at head office, the most important one being the Crisis Communication Leader. This person would run any response and should be the first port of call for any franchisee with an issue that may lead to negative attention. Because the speed of your response is one of the primary determinants of your success, you need to identify possible issues and pre-prepare holding statements on each. These say very little, but they do say enough to get a positive comment from you into that first story that appears on the news website and through social media. This is vital, because it’s in the initial stages that people usually decide if you are a victim or a villain.

Other parts of your Crisis Communication Plan will include contact information and established channels to communicate with multiple stakeholders, as well as assign specific areas that may be needed if difficult scenarios do occur. For example, if media turn up at head office or a franchisee location, what will you do with them? Without a plan like this, it’s extremely difficult to mitigate any damage and avoid negative news stories.

Trained media spokespeople

The ability of your media spokespeople to handle media interviews when the stakes are high is absolutely crucial. When crises do hit franchises and other businesses, leaders often shy away from talking to media. This is usually because they’re scared, not knowing how to control the interviews and keep out of trouble, or because lawyers are advising them to make no comment. The problem with this approach is that the resulting stories are one-sided against the franchise because no-one agreed to front.

Lots of people think that because they are good presenters, they will be good media spokespeople. The problem is that a media interview is like no other conversation you will ever have. That’s because only snippets of what you say will ever make it into the story the reporter or producer puts together.

For example, let’s say a minor food contamination occurs at one of your stores. The reporter asks you, ‘Can you guarantee this won’t happen again?’ Of course you can’t guarantee that, but you can’t say so. If you do, the headline could read, ‘Franchisor admits another contamination possible.’ That could be the entire focus of the story and the positive comments you made during the rest of the interview could be totally overlooked. This happens and can be easily dealt with if you know how.

The key with these interviews is having your own message to get across and finding exciting ways of making it. But by understanding the invisible traps and knowing how to consistently refer back to your message, you have far more control of the subsequent story than you may think. Such skills can only be learnt from proper effective media training and role-playing in preparation for when the worst happens.

Summing up

The news stories outlined above are not the only ones we’ve seen in New Zealand recently. There have been stories about worker exploitation in liquor businesses, which are still making headlines years after the franchisees responsible were exposed and terminated. Another story asked, ‘Why are so many xyz stores closing?’ A third reported on the apparently systematic underserving of portions. How would your business respond to any of these issues?

It all highlights the need for franchises to be ready for such attention with a Crisis Communication Plan and trained media spokespeople. The plan doesn’t need to take much time to put together, while media training workshops can prepare media spokespeople for any issue or crisis. Annual refresher courses will also keep them sharp for when the unexpected happens. Remember, it’s too late once something happens and your brand is in the news for all the wrong reasons.

Media Training Seminar

Pete Burdon is founder and head trainer of Franchise Media Training. A former journalist and government press secretary, he has a thorough understanding of both sides of any media interaction.

Pete is presenting a halfday seminar in Auckland on Thursday October 12 on How to prepare and protect your franchise from negative media threats. For details, go to FranchiseMediaTraining.com.

Your business is unique. Allow it to flourish with bespoke, targeted legal advice.

We work with a small but select client base enabling us to deliver meticulous advice and strategy designed to meet your commercial objectives.

While franchising is a great way to expand and build value in a multi-site business, the complexity involved in setting up or running a franchise system is often under-estimated. There is no one simple form of franchising or licensing that makes things magically easy.

Underpinning any franchising programme are a set of foundations that bind franchisors with franchisees, and provide the basis of the franchise’s knowledge, direction and support. The development (or improvement) of these foundations should be viewed as an investment in quality rather than a cost-saving exercise.

Foundations should commence with a comprehensive franchising strategy and financial assessment, and conclude with a franchise agreement, manuals for both franchisee and franchisor, and a range of relevant tools and resources.

The franchisor then requires actual management systems ranging from governance and planning to recruitment and onboarding, as well as franchise operations, marketing, performance management. These provide a strong basis upon which to grow franchise system value and manage risk.

Serious business optimisation

Franchisees may be motivated to perform by owning their own businesses, but that will only take them so far. To ensure that franchisees maximise the value of their investment and territories, franchisors first need to select franchisees to their concept’s needs, and then provide them with quality manuals, training and support so that franchisees can execute all critical business functions and activities capably.

Support needs to continue through business management systems, performance information, benchmarking of Key Performance Indicators (KPIs), business planning, group marketing, field visits and coaching. This requires a serious upfront and ongoing commitment, and includes many aspects that are intensive both to develop and manage.

Serious compliance

A brand is one of a franchise system’s most valuable assets – and reflects a customer’s experience with the total operation. It follows that a franchisee cutting corners on service or product delivery, or another element of the customer experience, can have a potential impact on the total brand –affecting all franchisees.

A lack of legal compliance can also lead to exposure or sanctions, impacting brand value. Recent examples include issues relating to employment compliance, and breaches that name and shame the total brand rather than the actions of a single franchisee.

For franchisors to protect their franchise’s value, and the value of individual franchisees’ investments, they need to make a proper investment in manuals; systems; assessment tools; online and physical ongoing training; field visits; mystery shopping, etc. All of this costs money and management resource. It is an ongoing investment which should not be (but often is) underestimated, and needs to be reflected in the fee structure.

Serious change

To achieve good outcomes for both franchisors and franchisees, franchising requires a serious long-term commitment to system and management quality. Sustaining the network through constant and increasing changes depends on this.

‘Multi-award winning

Franchize Consultants has been helping small, medium and large companies to take franchising seriously since 1989,’ says Dr Callum Floyd, Managing Director of Franchize Consultants.

‘Contact us to find out how we can help you.’

Legal Matters

Stewart Germann and Khushbu

Sundarji review three recent cases where franchisors and franchisees went to court seeking legal injunctions – and weren’t successful

Serious disputes between franchisors and franchisees are relatively uncommon in New Zealand, which is why they tend to make headlines when they do occur. But when something serious happens, it may need to end up in court action.

That can be a lengthy process, though, which is why one of the parties will sometimes seek what’s called an interim injunction to stop any further perceived damage to their business before trial. Three recent cases show that this won’t always be granted.

How serious is it?

A hotel is a significant investment, so when things aren’t going right then you need to put them right fast. The case of Prominent Investments Ltd v Quest Apartment Hotels (NZ) Ltd suggests that both franchisors and franchisees need to act in a timely manner.

Background

Prominent Investments Limited (Prominent ) is a Quest franchisee in Ponsonby under a franchise agreement from Quest Apartment Hotels (NZ) Limited (Quest ). The agreement was dated 28 September 2012 for an initial term of 5 years with three rights of renewal of 5 years each. Any renewal request had to comply with clauses 5.1.1 to 5.1.6 of the franchise agreement, including: providing notice as required under those clauses; not to default; and that Prominent had substantially complied with the terms of the franchise agreement during the term.

In March 2017, Quest sent Prominent a list of compliance issues to be rectified before renewal could be considered, including that Prominent had to acknowledge by a certain date that Quest’s approval depended on the rectification of the compliance issues raised in the letter. There was various correspondence (and meetings) in March 2017 between the parties recording that Prominent had to comply with the list of issues.

The franchise agreement was not renewed and continued on a holdingover basis. After discussions between the parties, on 25 June 2018 the parties entered into a Deed of Variation which extended the term of the agreement to 1 April 2019, allowing Prominent more time to meet the renewal requirements. However, Prominent did not request a renewal of the franchise agreement, so it continued on a holding-over basis from 1 April 2019.

On 26 June 2020 Quest wrote to Prominent saying that it had no confidence that Prominent would comply with the requirements and the letter also indicated that a third party offered to purchase the business and it offered Prominent time to negotiate directly with the third party. Subsequently on 9 July 2020, Quest forwarded Prominent a further increased offer from the third party but before that could be acted upon Quest issued a Notice of Termination of Franchise Agreement.

Prominent sought an interim injunction preventing Quest from terminating the franchise agreement and arguing that Quest had breached the franchise agreement by not providing renewal documentation in a timely manner prior to 28 September 2017 – in effect, Quest denied Prominent’s rights to a renewal by issuing a one month notice of termination. Prominent also alleged misleading and deceptive conduct.

The Issues and the Law

Renewal of the franchise agreement was conditional on Prominent meeting the requirements contained in clause 5.1.1 of the agreement, including the requirement that Prominent could not be in default. Quest argued that it could terminate the franchise agreement under this clause, as Prominent had not complied with its renewal requirements and these issues were raised well before 2017, which was acknowledged by Prominent. However, Quest continued to work with Prominent and acknowledged that some issues were beyond its control. Accordingly, Prominent was never told that its request for renewal was declined.

FALL-OUT

Quest argued that Prominent had failed to perform and there was reputational damage. However, the Court noted that Quest continued to work with Prominent and if the reputational damage was so great, it would have terminated the franchise agreement well before 2020.

The Court noted that if the injunction was not granted, Quest could terminate the franchise agreement which would leave Prominent with no business. Damages were limited under the franchise agreement to $11,200. Accordingly, damages were not an adequate remedy for Prominent.

Relief

The Court agreed with Prominent and granted the injunction. Quest was not permitted to terminate the franchise agreement pending the trial. There was a serious question to be tried and furthermore, Quest faced little damage if the injunction was granted, whereas Prominent would suffer the loss of its business. We understand that this case is scheduled for trial in 2024.

Keep on top of the paperwork

There are two big lessons for franchisors in the case of On-Line Digital Solutions Ltd v Riddick . First, keep your paperwork in order; second, act promptly if you think a franchisee or former franchisee is in breach of their agreement.

Background

On-Line Digital Solutions Limited (On-Line) was the regional franchisor of the Open2View real estate photography business. Riddick purchased the area franchise for Taranaki-Whanganui from On-Line in 2006, and in 2010 purchased the area franchise for the Hawkes Bay-Manawatū-Kapiti area under an assignment of a franchise agreement dated 1 October 2005.

The franchise agreement for Taranaki-Whanganui area was for an initial five year term which expired on 31 August 2011. Riddick could renew the franchise agreement for a further 3 terms of 5 years each. In order to do, Riddick had to give notice pursuant to the agreement, pay fees and not be in breach of the agreement. The renewal term was defined as ‘that specified in item 24 of the Schedule’ and the agreement said that there were 3 terms of 5 years each.

Riddick did not provide written notice in 2011. Pursuant to the agreement, it could be terminated by the other party giving 1 month’s notice.

Clause 38 of the agreement contained a restraint of trade provision which stated that from the termination date, the Area Franchisee (Riddick) and Guarantor could not be involved in a market competitor or imitation of the Open2View system for the restraint period, restraint area and restraint business (the business carried on by the area franchisee). There was no agreed restraint area or restraint period between the parties and the

definitions were ‘cascading restraints’, with the largest restraint being the territory for 3 years.

In 2016 issues arose between On-Line and Riddick regarding the Hawkes Bay-Manawatu-Kapiti Area. In 2018, On-Line served two breach notices on Riddick which required remedial steps to be completed by Riddick and On-Line being satisfied by the steps taken. On 1 November 2018 OnLine terminated the Hawkes Bay-Manuwatū-Kapiti franchise agreement, alleging that the agreement had expired on 20 September 2010 and was not renewed. Subsequently Riddick established a new business in the territory in competition with On-Line because he considered that the restraint of trade was unenforceable.

By mid-2020 On-Line was frustrated by Riddick’s failure to attend area meetings and the breakdown of the relationship. Riddick attempted to sell the Taranaki territory but the sale fell down due to Riddick not providing an adequate restraint of trade to the prospective purchasers.

On 5 August 2020, On-Line terminated the Taranaki franchise agreement as Riddick had continued to provide real estate photography to the Taranaki market and it sought to enforce the restraint contained in the franchise agreement. On 24 August 2020 On-Line’s solicitors wrote to Riddick’s barrister requiring an undertaking that Riddick would comply with the restraint of 50 kilometres within the territory for 2 years. A subsequent letter dated 6 October 2020 from On-Line’s solicitors advised that it was instructed to apply for an interim injunction to restrain Riddick. Riddick’s lawyer declined to provide the undertaking so in June 2021 (nearly nine months later), On-Line issued proceedings to enforce the restraint of trade and to require that Riddick had to provide the Facebook page and telephone numbers for the business.

The Issues and the Law

Immediately following the termination of the Taranaki franchise agreement, Riddick started a competing business offering real estate photography and marketing services, which included services offered by Open2View. Riddick subsequently relinquished control of the Open2View Taranaki Facebook page and did not use the telephone number on that page.

In relation to the non-renewal of term, Riddick argued that in 2011 OnLine’s director and principal Christopher Bates said that ‘renewals were unnecessary as the agreements automatically renewed.’ Accordingly, On-Line’s termination was a repudiation of the contract and it could not enforce the restraint. Alternatively, the restraint applied from 30 August 2011 and was therefore expired and On-Line was prevented from enforcing a restraint that had expired. Finally, Riddick argued that the restraint was so broad that it could not be seen as reasonable and enforceable.

The restraint was not clearly defined and On-Line’s solicitors said that the Court could amend the restraint using section 83 of the Contracts and Commercial Law Act 2017. However, the Court declined to do this at the interlocutory stage.

Riddick argued that a restraint should be assessed against the loyalty to the venture that both parties made. A commercial relationship renewable and capable of being terminated on a month-by-month basis could not warrant a restraint of trade extending for two years after termination. On-Line argued that the key factor was the length of the time Riddick occupied that area – over 14 years – which meant that any new-entry franchisee could not establish itself in that market. Therefore, a restraint was necessary for On-Line to re-establish a presence, and it said that it had great difficulty in doing so at the present time.

The Court commented that if Riddick was on a month-to-month contract, then Riddick ceased as a franchisee in September 2011. The fact that Riddick signed up for 20 years to recover the capital investment but only received 5 years was material to the reasonableness of any restraint.

Relief

The Court declined to grant the restraint. On-Line decided to cancel the agreement as opposed to working through any issues. If the interim injunction had been granted, it would be disastrous for Riddick as it would have prevented him from earning a living. Importantly, On-Line’s delay in bringing proceedings was taken into account as it caused the status quo, which was different from a franchisee attempting to establish a competing business. On-Line had been aware for some time that Riddick was operating a competing business but it had delayed in bringing legal proceedings.

Highway to hell

A court is unlikely to force two parties to go on working together when they clearly don’t trust each other any more, as the case of DEVGNZ Ltd & Ors v The Depths LP demonstrates.

Background

DEVGNZ Limited (the franchisee) owned and operated a Hell Pizza store in Richmond under a franchise agreement from The Depths (Hell Pizza) which was renewed in 2020 until May 2025.

Hell Pizza operators provided a ‘delivery promise time’ to its customers – ie that the pizza would be delivered within a specified time. There was a financial rebate payable to all franchisees who met certain key performance indicators, including complying with the delivery times. All information by the franchisees was entered into the Hell Pizza online portal known as MyHellHole.

In September 2020, the franchisee raised complaints about The Depth’s conduct, mainly around bullying or sinister conduct, but very little evidence was provided regarding that conduct. The parties engaged in multiple mediations, the last one occurring on 3 August 2021, and the issues were not resolved.

On 11 October 2021 the director of the franchisee Sam Singh said that a customer, along with another person known to The Depths, entered the Richmond store and started behaving in a rowdy manner, saying ‘we know everyone at Head Office’ and that this incident was done purely to intimidate the franchisee.

The Depths received a customer complaint about Mr Singh’s behaviour, with the customer saying that Mr Singh approached them in the carpark and threatened bodily harm. The Depths requested CCTV footage which the franchisee refused to provide, which led to a further breach notice from The Depths. The franchisee then said the CCTV footage would not have captured any altercation and the footage was erased.

The Depths received a customer complaint that the pizza from the franchisee’s store was delivered two hours late in July 2021. However the store’s delivery data stated that it was delivered an hour earlier. The Depths sought clarification from the franchisee via a series of emails and Mr Singh initially said that the order was late due to ‘farmer agitation’

but did not give any explanation for the discrepancy. After this an investigation was launched by The Depths in mid-July 2021 that showed Mr Singh manipulated the delivery data for July 2021 and that it could be tied to his unique user ID.

The Depths’ solicitors sent a letter to the franchisee’s lawyers with the results and asked for clarification. The franchisee denied this and there was extensive correspondence between the parties. The Depths also obtained two independent forensic reports which came to the same conclusion – that Mr Singh had manipulated the data. A systemwide analysis was also undertaken, showing that Richmond Hell Pizza modified delivery times at a rate at least 17 times higher than the group average.

These reports were sent to the franchisee’s lawyers on 5 November 2021, seeking a response and advising that The Depths had resolved on preliminary basis to terminate the franchise agreement on the basis that (among other things) the data manipulation was fraudulent and dishonest, which was a ground that allowed the Depths to terminate the franchise agreement immediately. However, they wanted to give the franchisee an opportunity to provide an alternative explanation. No such explanation was provided and the franchise agreement was terminated on 22 November 2021.

The franchisee alleged that The Depths manipulated the data to show that it was lying about the delivery promise time and used this information to terminate the franchisee and that the incident on 11 October 2021 was used to further intimidate the franchisee. This in turn would mean that the franchisee would not receive the marketing rebate linked to meeting delivery times and sought an interim injunction stopping The Depths from terminating the franchise agreement.

The Issues and the Law

The franchisee raised serious issues of fraud which, if proven, would amount to a criminal offence. However, it never provided any proof of the allegations, only saying that the other party with access to the system was The Depths, and therefore it had manipulated the data.

The Depths had credible grounds under the franchise agreement to terminate the franchisee and had corroborating evidence from the forensic reports and multiple customer complaints about late delivery times. Furthermore, a franchisee in Christchurch admitted to altering the same data at her store and demonstrating how it could be done. DEVGNZ said that this evidence should not apply as it was a conflict of interest, and that if the Christchurch franchisee had altered the data, she should have been the top of the leader board for deliveries on time.

While the economic impact of the termination on the franchisee would be profound, damages could be an adequate remedy, even though the franchisee did not provide any quantification of that impact. The franchisee said that employees would be laid off and support by the franchisee to various charitable and community causes would be cut off.

The Depths said damages would not be adequate. Although it would receive fees under the franchise agreement, it would suffer reputational harm to its standing and the Hell Pizza brand. Furthermore, the relationship between the parties was beyond repair and the manipulation of the data by the franchisee struck at the heart of the integrity of the franchise’s online ordering system and would encourage other franchisees to do the same and conceal it from The Depths.

Relief

The Court declined to grant the interim injunction preventing termination. A critical factor was the parties’ mutual allegations of fraud against each other. The allegations by the franchisee undermined any hope of a sustainable business relationship with The Depths and it would not be in the interests of justice to force the two parties to work with each other under a franchise agreement ‘under which trust and confidence in the other are basic requirements’

About the Authors

This article is written by Stewart Germann and Khushbu Sundarji of Stewart Germann Law Office, a specialist commercial law firm at Auckland with over 40 years of franchising experience.

Franchise and Business Opportunities

Over 275 different franchises Westpac Directory

international franchise operating in 19 countries around the world. The house inspection industry is rapidly growing with pre-purchase inspections, P testing, asbestos testing, maintenance inspections, Healthy Homes and Safe & Sanitary reports. We are now looking for further inspectors nationwide.

New Zealand’s leading hire company supplying scissor lifts, cherry pickers and knucklebooms. There are exciting new franchise options available throughout the North Island. A unique opportunity exists for the right person to work their way into a franchise ownership role.

ActionCOACH New Zealand Business & Commercial $70,000 Join ActionCOACH in New Zealand for a fulfilling career as a business coach. Transform lives and businesses with a guaranteed business model and extensive support. Be your own boss and enjoy the rewards.

Active+ Health & Fitness $20,000 North Island-wide chain of physiotherapy and rehabilitation clinics, offering multi-disciplinary services of physiotherapy, occupational therapy, pilates and exercise rehabilitation, ACC rehabilitation contracts, health and wellness services. Operating since 1990. Previous health services experience preferred.

Ali Jamb Home & Building $20,000+ Ali Jamb installs powder-coated aluminium garage door jambs. Greenfield opportunities for enthusiastic franchisees, with full training available. Robust and cost-effective design is increasing demand for supply to building projects across New Zealand. Profitable business model refined over 20 years. Exclusive territories available.

leader in sales and distribution of dairy products and beverages throughout New Zealand including Anchor, Primo, Mammoth, Mainland, and Kapiti. National franchise structure operating since 1992 offering exclusive territories. Looking for people with business and sales acumen, a can-do attitude and great leadership qualities.

training

with

formerly Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchisees across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.

for smarter security. Retail and mobile locksmith and alarm specialists.

Zealand franchise Autoblast has perfected a new method for vehicle underbody rust removal and rust prevention. We are seeking partners who firstly believe in customer service excellence, and who have an appreciation for all things automotive and their aesthetics.

in rental and sales of baby and toddler car seats and other products.

Delight Food & Beverage $150,000$400,000 With over 30 years of experience, Bakers Delight is a successful franchise business with a growing network of over 700 bakeries spanning across four countries. Bakers Delight has a proven business formula which provides comprehensive training and on-going support.

8 8 Lena Harrington P 0-3-341 3566 M 021 361 622

E franchises@accessman.co.nz W accessman.co.nz

12 1100+ Kathryn Daroczy

P 0061 1800 508 364

E kathryndaroczy@actioncoach.com

W actioncoach.nz

22 22 Mike Bignall P 0800 224 486 M 021 1672 888

E mike.bignall@activeplus.co.nz

W activeplus.co.nz

Directory of Franchising

Franchise and Business Opportunities 68 Specialist Advisors 78 Other Services 80

Looking for a business opportunity but don’t know where to start?

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BiForm Solid Composite Decking Home & Building $55,000 BiForm Solid Composite Decking offers an environmentally friendly, low maintenance, alternative to traditional hardwood timber. Strong presence in the industry in a market with growth potential. Offers composite decking, screening, and flooring solutions. Operating successfully since 2004. Full training provided.

Big Fig 32 Food & Beverage $150,000 Big Fig’s ‘slow food, served fast’ concept is a Wanaka legend, thanks to delicious, authentic cooking, family vibes and ready-to-go-convenience. Now we’re looking for energetic folks to join the family and give the rest of New Zealand the incredible big Fig experience.

Bird On A Wire Food & Beverage $450,000 Bird on A Wire strives to be NZ’s number one local chicken restaurant where good vibes are free range only! Our Bird HQ team drives this culture by ensuring all partners and team members are trained and ready to provide the best customer service possible.

Join the third wave of coffee today. Exciting opportunities to join NZ’s rapidly growing first micro-roasting coffee company franchise. Offering turn-key cafés with a competitive operational model. Full training and support provided. We have brought the independent coffee shop to the masses.

Unique franchise opportunity to manage a fleet of marina or drystack-based boats.

Bodypulse’s unique selling proposition offers a revolutionary fitness concept combining state of the art wireless Electro Muscle Stimulation (EMS) technology and systemised coach-led workouts at our private boutique studios. Thousands of EMS studios have become successful and now the concept has reached New Zealand.

4 Tau Aupa’au

M 021 640 006

E tau@biform.co.nz

W biform.co.nz

1 1 Karen Lahood

P 021 902 6593

E franchise@bigfig.co.nz

W bigfig.co.nz

5 5 Brad Jacobs

P 027 263 333

E brad@birdonawire.co.nz

W birdonawire.co.nz

18 18 Tony Yin M 022 630 6622 E tony.yin@blackandwhitecoffee.co.nz W blackandwhitecoffee.co.nz

2 2 Mitchell Wilson M 021 648 642 E m.wilson@bodypulse.co.nz W bodypulse.co.nz

Breakers Restaurant Food & Beverage $100,000$450,000 Relaxed, NZ beach-themed family restaurants. Fast and affordable dining since 1997. 8 8 P 0-6-834 0537

Bricks 4 Kidz Leisure & Education $75,000 Be part of an established and globally awarded children’s education franchise. Over 10 years, Bricks 4 Kidz has developed a unique and inspiring business model. Make an impact on our future generations and receive the support of training, resources and expertise. Come build with us!

Brumby’s Bakery Food & Beverage $300,000$450,000 Brumby’s has been part of the New Zealand bakery market since 1995, serving local communities wholesome, natural baked goods. Brumby’s artisan approach to baking utilises only natural ingredients, with no preservatives or additives, and products handmade fresh from scratch every day to our exclusive recipes.

BurgerFuel Food & Beverage $500,000

BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business.

Burger Wisconsin Food & Beverage $150,000$250,000 At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, with new sites planned throughout New Zealand and an existing store refresh programme underway. It’s a gourmet opportunity for operators with good taste.

Business Consulting New Zealand Business & Commercial

$68,250 Business Consulting New Zealand is seeking experienced and committed professionals who want to help business owners succeed. Highly profitable and flexible lifestyle opportunity with all training, systems and Head Office support provided. Enquire today to find out more about this opportunity.

Caci Health & Beauty $150,000$300,000 At Caci we love what we do! Helping New Zealanders with what we call ‘skin confidence’. Now is your chance to join the team, become a Caci clinic owner and enjoy the benefits of being part of a successful New Zealand business.

Café Botannix Food & Beverage $480,000 Contemporary deli cafés serving organic coffee and organic food options in Palmers garden centres.

Café2U Food & Beverage $82,000$160,000 Follow your dream of business ownership with the support of the world’s largest mobile coffee van franchise in the fast growth coffee industry. Café2U provides opportunities for small business entrepreneurs

8 750 Lorraine Yu P 0800 LEGO4K M 021 222 6033 E lyu@bricks4kidz.com W bricks4kidz.co.nz

6 250+ Alistair Boyd P 022 165 6649 E alistair@ccbs.co.nz W brumbys.co.nz

56 79 Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W burgerfuel.com/nz

24 24 Brittany Jackson P 0-9-973 4559

E franchising@mrhltd.com

W mariposa.nz

8 8 Julius Bloem P 027 746 0073

E julius@businessconsultingnz.co.nz

W businessconsultingnz.co.nz

80+ 80+ Penny Chapman

P 0800 266 119 M 021 959 933

E penny.chapman@fabgroup.co.nz

W caci.co.nz

P 021 483 500

9 9

Franchise and Business Opportunities

Cartridge World Computer $100,000$125,000

Cash Converters Retail $650,000

The largest, most experienced printer cartridge refilling company worldwide. Franchisees operate from retail premises, refilling cartridges, retailing new cartridges and other printer consumables. Easily learned, full training provided. Includes stock, plant, training and licence fee. We stand behind our product with a 100% satisfaction guarantee.

Looking for an exceptional return on your investment? We’re New Zealand’s favourite place to buy and sell, the world’s largest second-hand dealer and market leader in short term credit services. With more than 700 stores internationally you’ll be buying a tried and tested, well respected brand.

Central Landscape & Garden Supplies Home & Building P.O.A. Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction

Be part of a new flooring retail opportunity in New Zealand where you will become part of an innovative and successful flooring brand. Choices Flooring offers the systems, training, marketing and online support needed to be a successful retailer in the retail flooring industry

offers commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.

with the support of our proven processes and systems.

An established, award-winning franchise with nearly 300 franchisees operating throughout NZ. This cleaning franchise offers quality cleaning at competitive prices. Franchisees utilise the well-developed systems and technical expertise to become successful business owners. Comprehensive training, equipment, uniforms and business cards are provided.

Welcome back to Cobb & Co., New Zealand’s original restaurant chain. With unbeatable brand recognition, enviable buying power, proven profitability and on-going support from Cobb Group, it’s not hard to see why owning a Cobb & Co. is a special opportunity.

Coffee Culture Food & Beverage $350,000+ Coffee Culture is the South Island’s leading boutique group of coffee shops. We’re currently expanding and need passionate coffee lovers to join us. With over 22 years’ experience, we offer support and training that’s second to none.

$15,000 Local publication Coffee News has been a staple in NZ hospitality venues for over 20 years. It’s perfect for a small business (or a starting real estate agent) to create positive cashflow in challenging market conditions. Average operator works one day per week.

Coffix Food & Beverage $100,000 Offers exceptional Fairtrade coffee at a fair price. Ethical and environmentally responsible company.

Colourplus Retail $200,000 Colourplus offers a range of top quality giftware and decorating accessories.

Columbus Coffee 34 Food & Beverage $250,000$450,000 NZ’s premium café franchise. Highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Supreme Franchisee of the Year and Food and Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships.

Cookie Time 30 Food & Beverage $100,000 A Cookie Time franchise offers business ownership plus support from an iconic Kiwi company, home to much-loved brands including Cookie Time, Bumper and OSM. A select number of rare opportunities available to become a franchisee distributing snacks and smiles as long-term franchisees retire from business.

Cookright Kitchen Services Food &

$70,000 Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised.

Cabs is New Zealand’s most professionally driven cab service.

Get your work-life balance right with a CrestClean cleaning franchise. If you are looking for a simple business with low risk and a high profit margin, a CrestClean franchise ticks every box. Winners of the 2021 Westpac Supreme Franchise System of the Year award.

Grow a profitable business and enjoy a flexible workday with a Crest PropertyCare franchise. Working side by side with CrestClean teams to provide quality outdoor maintenance services through our franchisee network, Crest PropertyCare offers a business opportunity with the flexibility to suit your lifestyle.

Crewcut Home Services $16,000 Crewcut is a lawn and garden maintenance franchise with businesses for sale. For over 26 years we’ve had operators providing lawn mowing, hedge trimming, section clearing, and gardening to Kiwis all across New Zealand. Buy a business with support, strong branding, and values.

Cutshop Home & Building $450,000 Own and manage a Cutshop programming and production team, producing high quality cabinetry for kitchens, wardrobes, garage shelves and more. Cutshop franchisees provide bespoke products in a vibrant new-build and renovation sector where existing trade production can’t keep up with the growing market.

Design Builders Home & Building $160,000 Thriving, established business with an outstanding reputation for our quality of work.

Diamond Fusion Home & Building $50,000 Seeking motivated people with great sales ability and focus. Full training provided.

Donut King Food & Beverage $280,000 Seeking fun franchisees with a customer focus to serve our famous, fresh donuts daily 5

DrainPro Home & Building $40,000 DrainPro specialise in residential new builds, tank installations and light commercial works, with franchise opportunities available nationwide. Whether you’re an existing business struggling or a tradesman looking to go out on his own, Drainpro have the experience to help you develop a successful business.

Dream Doors Home & Building $75,000

Driving Miss Daisy New Zealand Home Services $40,000$45,000

Ecomist 24 Home & Commercial $100,000$750,000

Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a proven dynamic international business model.

Driving Miss Daisy is NZ’s No.1 companion driving service. Currently we have 80 territories in operation. If you are interested in becoming the next Daisy in this growth industry, call us today. Our NZ franchises are an extremely affordable small business option.

Ecomist is an exciting business opportunity, based on both website and face-to-face sales of automated insect control and odour control fragrancing systems and products, to both commercial and residential customers; accompanied by the provision of residential and commercial pest control services.

43 1650 Craig Watson P 0061 1300 767 223

E cw@cartridgeworld.com.au

W cartridgeworld.co.nz

28 700+ Colin Mahoney P 0-9-281 7334

E enquiries@cashconverters.co.nz

W cashconverters.co.nz

9 9 Mike Armour P 0-9-273 5352 M 0274 506 639

7

260 260 Pauli Horgan P 0800 800 286 E pauli@crewcut.co.nz

4 4 André Hofer P 0-9-666 0632 M 021 879 413 E andre.hofer@cutshop.com

W cutshop.com

4 4 Nathan Williamson P 0-3-342 1278 M 021 217 1616

E nathan@drainpro.co.nz

W drainpro.co.nz

11 100+ Derek Lilly

M 027 213 5133

E del@dreamdoors.co.nz

W dreamdoors.co.nz

80 117 Jack Harper/Ange Mill

P 021 503 325

E ange@drivingmissdaisy.co.nz

W drivingmissdaisy.co.nz

20 56 Ian Robertson

M 027 433 4513

E ian.robertson@ecomist.co.nz

W ecomist.co.nz

EduExperts Education $100,000 EduExperts offers a variety of after school tutoring programmes for primary, intermediate and high school children of all nationalities, aimed at helping them excel in their education and overcome any learning difficulties they may have.

Electrify.nz Retail $25,000 Seeking people with passion and ambition to be a specialist e-bike retailer

EmbroidMe Business & Commercial

Epiphany Café Food & Beverage

Esquires Food & Beverage

Exceed Home Services

$150,000 EmbroidMe is New Zealand’s largest uniform and promotional products business. EmbroidMe focuses on the business-to-business market providing apparel for uniforms and branding them. Low stock, low staffing, high repeat, high margin, Monday to Friday business. We’re looking for business-minded people, no industry experience required.

$200,000 Epiphany Café are seeking people who are committed to excellence. Our point of difference is unique products such as homemade artisan donuts. This is more than just a business venture, we work hard, enjoy what we’re doing, and know how to have fun while achieving our goals.

$300,000$450,000 At Esquires Café our franchise partners tailor their food to the local market from our extensive menu library. We don’t dictate the menu, we allow the freedom for you to be a true entrepreneur while ensuring you have comprehensive support from our team.

$60,000 We are the largest franchise group providing window and door maintenance services to homes throughout New Zealand. The Exceed franchising model is designed to give our franchise owners every opportunity for success with over 30 years’ worth of tried and trusted systems.

mobile franchise - experts in leather, vinyl and plastic restoration.

working capital funding for small businesses.

is New Zealand’s only hybrid real estate marketing company, replacing what agents do with our proven technology and marketing services. We are looking for like-minded people to grow the brand throughout New Zealand. Full training and ongoing support. No real estate licence needed.

takes care of everything from building repairs to renovation and additions.

is a New Zealand owned and operated 24-hour gym franchise.

Design has centralised systems, creating powerful and efficient business practices, leading to profitable franchisees. Full industry and systems training is provided along with ongoing sales seminars for franchisees and salespeople. Successful applicants are driven to work with our systems to drive their new business.

Footloose Shoes Retail $150,000 Need a passion for fashion and the desire to own your own business.

12 14 Jenny Jin P 0-9-520 1800 M 021 229 5378 E HQ@eduexperts.co.nz W eduexperts.co.nz

11 11 M 021 644 405

15 300 Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

28 28 Jeths Lacson M 021 337 329 E admin@epiphanycafe.co.nz W epiphanycafe.co.nz

FreshChoice 47 Retail $2,000,000 Wholesale Distributors Ltd is the franchisor for the SuperValue and FreshChoice group of supermarkets. All our stores are locally owned and operated and totally community focussed. We are looking for franchisees who are customer-focussed with proven business experience. Opportunities available nationwide.

31

Julian Smith P 0800 333 499 E franchises@freedomdrivers.co.nz W freedomdrivers.co.nz

33 33 David Callaghan M 027 494 8361 E david.callaghan@woolworthsnz.co.nz W freshchoice.co.nz

7 7 P 0-3-789 5078 Generation Homes Home & Building P.O.A.

We build houses for clients all over New Zealand for a fixed price and on a time guarantee.

Giggle

Stuart Howard

&

Green Homes NZ Home & Building

Guthrie Bowron Retail

$250,000 The number one home decorating franchise in New Zealand, specialising in paint, wallpaper custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns.

Habitual Fix Food & Beverage $185,000 Our purpose is to turn the world into fresh and healthy food fanatics.

Harrisons Carpet & Flooring Home & Building $150,000 Harrisons Carpet & Flooring is one of the most successful franchise businesses in New Zealand and is experiencing very high customer demand across the country. We are looking for passionate people to join our nationwide Carpet & Flooring franchise network.

E jason@greenacres.co.nz W joingreenacres.co.nz

45 45 Alan Heatlie P 0-9-306 1040 E alan@guthriebowron.co.nz W guthriebowron.co.nz

10 10 M 027 442 9531

50

50

33 33 Dan Harrison P 0800 102 004 M 021 242

4131

Energy

Opportunity for state-of-the-art therapeutic laser training from leaders in the industry

Franchise and Business Opportunities

Hell Food & Beverage $200,000

Helloworld Travel 67 Retail $100,000

A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide.

Join helloworld Travel, one of New Zealand’s premier retail brands offering fully franchised stores around the country. Combining national and local marketing support, helloworld Travel offers our franchisees ‘best in market returns’ and the opportunity to share our passion for travel with your community.

Heritage Homes 25 Home & Building $25,000$50,000 Heritage Homes are NZ’s leading master builders specialising in brand new character homes built for the future and inspired by the past. We need passionate people with good business sense, goal driven, who have good communication skills and are ambitious. Building background not essential.

Business training and coaching franchise opportunity, delivering the well-known High Performance programme.

Benefit from proven systems and central office support, including designers and quantity surveyors.

y

New Zealand’s first choice for professional home maintenance projects, building and renovation services. Kiwi-owned Hire A Hubby has built a reputation for being the go-to solution for jobs around the home. Customers trust us with full project management. We offer customer payment convenience with Afterpay.

Hire A Maid Home Services $15,000$35,000 Hire a Maid is an experienced, fully supported and professional provider of high quality home and commercial cleaning services. We are seeking motivated franchise owners who have the drive to provide exceptional services to their clients and be your own boss.

Humitech Business & Commercial $90,825

InXpress Business & Commercial $30,000

Simple, effective panels to reduce commercial chilling costs and improve performance.

Global logistics and freight sales consulting franchise. InXpress allows you to build a successful and profitable business with the security of one of the world’s largest franchisors of global courier services. Proven business model and training provided. Low risk with a strong return on investment.

Jamaica Blue Food & Beverage $280,000$450,000 Bring your enthusiasm, ambition and passion to deliver an exceptional customer experience. Enjoy world-class training with ongoing support and together you have the ingredients of a successful Jamaica Blue franchise partnership. Opportunities nationwide with a brand you are proud to call your own.

Jani-King 27 Business & Commercial $35,000

Jani-King is known as the world’s number one commercial cleaning franchise company providing full operational sales administration support for franchisees. There has only been one name to turn to for quality and value in the commercial cleaning services - Jani-King, the king of clean.

Jesters Pies Food & Beverage $200,000$280,000+ Jesters Pies are offering new store opportunities on a turn-key basis. We will provide training, ongoing support and the tools required for you to maximise your investment. Seeking passionate franchise partners prepared to work in the business who are committed to excellent customer service.

Jim’s Mowing 82 Home Services $20,000

Jim’s Test & Tag / Jim’s Fire Safety 14 Business & Commercial $60,000

Mowing/gardening franchise offers an attractive mix of both lifestyle and income. Be your own boss. Choose when and where you want to work and how much you want to earn. Selfmotivated, hard-working, customer-focused people wanted. Excellent training and ongoing support provided.

The leading provider of electrical testing and tagging services. Are you ready to be a part of this highly successful brand and create a new future for yourself? Jim’s Test & Tag gives you the training, support and systems you need to succeed.

Just Cabins Home & Building $500,000+ Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra rooms, portable offices, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

Just Cuts Health & Beauty $170,000$270,000 Be your own boss and get all the support you need. You don’t have to be a hairdresser to own a Just Cuts, but you do need a passion for people and the ability to follow a proven system that has worked for over 30 years.

Just Kidz Educare 37 Leisure & Education $400,000$700,000 Just Kidz is a leading early childhood education brand dedicated to providing high-quality preschool education and care. Franchise and partnership options available for people with passion and commitment to supporting families’ educational and care needs. Offering a vibrant, social, rewarding business within your community.

Katsubi 9 Food & Beverage $350,000$500,000 Make this your winning day, with a chance to join one of the most successful local franchised eateries in New Zealand. With more than 12 years of experience in the food chain industry Katsubi invites our potential partners to build your dreams and succeed with us.

Kinetic Electrical Home & Building P.O.A. Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business.

Kitchen Studio Home & Building $150,000 New Zealand’s kitchen design specialists. Designing and installing custom-made kitchens throughout New Zealand since 1984. Enquire now for details of what location may suit. Join a motivated, professional, well established franchise network.

Kitset Assembly Home Services $60,000 Kitset assembly is our business and demand for the service is extremely high.

Kiwikrane Leisure $50,000 New Zealand’s crane amusement machine franchise. These stand-alone machines contain soft-toys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate machines in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully.

Kowhai Roof Coatings Home & Building $20,000 The Kowhai guys have been restoring and recoating roofs in most regions of NZ since the 1980’s. We have a proven and exclusive Kowhai coating system. Experience in roofing or coating systems required. Limited number of areas available now for suitable candidates.

Kumon Leisure & Education $30,000 With over 3.5 million students worldwide, Kumon is the world’s largest provider of individualised mathematics and English programmes. Founded in 1958, Kumon has generous subsidies and low start-up costs. Join Kumon to make a difference in your community by developing students into confident self-learners.

La Porchetta Food & Beverage $400,000 Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part in serving our guests quality Italian food, to order, using fresh ingredients. We are looking for passionate individuals with a strong work ethic and drive to join our family

Landmark Homes 23 Home & Building

$175,000

Landmark Homes is recognised as an industry leader in top quality, new home design and construction. We are searching for highly driven and motivated people (preferably with building industry knowledge) to join our growing franchise network throughout New Zealand.

8 460

8 169 Maree Keane M 027 484 7301 E maree@foodco.co.nz W jamaicablue.co.nz

450+ 6,600+

P 0800 526 454

E reception@janiking.co.nz

W janiking.co.nz

14 40+ Susie Higgins

P +61 8 9309 2200

M +61 402 047 982

E susie.higgins@boxxbrands.com.au W jesters-pies.co.nz

100+ 3000+ Stephen Kirby

P 0800 454 654

E stephen.kirby@jims.net

W jimsmowing.co.nz

35 185 Malcolm Bradley

P 0800 454 654

E malcolm.bradley@jimstestandtag.co.nz W jimstestandtag.co.nz

54 54 Fenton Peterken P 0-9-889 8776 E sales@justcabins.co.nz W justcabins.co.nz

28 200+ Anthony Lamanna P 0800 100 114 E anthony@justcuts.com W justcuts.co.nz

7 7 Vanessa Henry M 021 204 3410

E vanessa@justkidz.co.nz

W justkidz.co.nz

25 25 Zoe Park M 021 880 278 E franchise@katsubi.co.nz W katsubi.co.nz

25 25 Vicki Bambry M 0274 852 010

E vicki@kinetic-electric.co.nz

W kinetic-electric.co.nz

16 16 Dawn Engelbrecht P 0800 177 177

E dawn@kitchenstudio.co.nz

W kitchenstudio.co.nz

P 0508 454 873

16 178

51 163

Thomas Felton

P 0-9-846 2800

E thomas@kiwikrane.co.nz

W kiwikrane.co.nz

19 19 P 0-9-636 1357

E info@kowhairoofs.co.nz

W kowhairoofs.co.nz

48 24,700 Leandra Exeter

P 09 302 9172 M 027 512 9608

E recruitment.NZ@kumon.com.au

W kumoninstructors.co.nz

4 43 Brendan Flanagan P 0061 3 9460 6700

E franchising@laporchetta.co.nz

W laporchetta.co.nz

14 14 Gary Woodhouse P 0-7-578 2295

E info@landmarkhomes.co.nz

W landmarkhomes.co.nz

Partner with an award-winning franchise. Laser Clinics New Zealand are proud to be the global leaders in our industry, providing laser hair removal, cosmetic injectables, skin and body treatments at affordable prices. With a unique 50/50 business model, we are in this together!

P.O.A. Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser Group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service.

you looking to secure a guaranteed income and grow with a vibrant company? This is your opportunity to run your own business and be part of one of New Zealand’s

Star is New Zealand’s largest restaurant & bar concept.

Seeking people all over NZ to join us bringing our all-inclusive 100% vegan, halal- and koshercertified plant-based menu to Kiwis. If you have a passion for ethical business and making a real difference, are a natural-born leader and love interacting with people, we want to hear from you!

Be your own boss with Luxurious Spa & Nails, a New Zealand-owned nail salon franchise system in the booming beauty market. Full training and support provided. Great return on investment, with opportunities for franchisees throughout New Zealand.

One of New Zealand’s best-known home grown franchises, trading since 1971.

Maintain To Profit is New Zealand’s leading property renovation and maintenance business. It is primarily a sales and project management licence business opportunity. A passion for renovating, property or trade background are advantageous. Contact us for your next business or career move with unlimited potential.

$450,000 Majestic is a premium boutique café brand creating exceptional experiences for locals across New Zealand. With a unique point of difference and a vast range of products available, take advantage of a brand that is bringing something fresh to the industry in so many ways.

Seeking highly qualified applicants to apply for our 12-month franchisee training programme.

MeloYelo has established a work-from-home distribution channel for selling and servicing e-bikes.

Full range of internal and external cleaning services. Exclusive territory for franchisees.

Fresh has led the Mexican evolution in NZ since 2005. With giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turn-key restaurants.

Seeking people with a passion for hospitality. Full training and support provided.

– New Zealand’s home of peace of mind motoring. Midas is an internationally recognised automotive repair and servicing franchise. We are looking for franchisees who are ‘drivers’ and truly love helping people. Automotive experience an advantage but not necessary.

franchisees work in partnership with the franchisor to build a rewarding business.

years’ experience helping home buyers with their home loans.

delivers a proven and smart franchisee package nationwide.

only on-site diesel refuelling franchise in New Zealand.

Minit is a shoe repair, key cutting and engraving business franchise specialising in corporate giftware solutions. Franchises are currently open to existing Mister Minit team members who are fully trained in the business. Franchise opportunities will be available in the future for outside recruitment.

Zealand’s premier portable room hire business providing recurring weekly income with limited labour input. Great extra retirement income and/or an opportunity

Franchise and Business Opportunities

Green Home Services $20,000 Franchises available in lawn mowing and gardening, commercial and home cleaning, handyman services. Founded in New Zealand in 1992 and still New Zealand owned. Weekly earnings in excess of $2000pw. Low royalties. Many franchisees have been with Mr Green for over 20 years.

Make the sale once and get paid over and over again.

Whippy is looking for new owner/operators nationwide.

MTF Finance are looking for hardworking people with lending and business management experience to join our nationwide team of franchisees operating from Whangarei to Invercargill. Using MTF Finance’s system to market, approve and originate loans, you’ll manage your loan book using our web-based management system.

Build a life you love with Muffin Break! Benefit from the comprehensive training and support from a reliable and trusted franchisor, growing businesses in NZ for more than 25 years. Muffin Break is expanding and we seek enthusiastic and customer-focussed franchisees throughout the country.

Make a difference in children’s lives today with our out-of-school programmes.

$35,000

MYGuy Home & Building $41,950 MYGuy is New Zealand’s leading residential and small business property maintenance company, with a focus on quality workmanship, exceptional customer service and a healthy work/life balance. No business experience required with full training and ongoing franchise support included. Be your own boss today!

Narellan Pools Home & Building $50,000 Looking for highly talented and passionate people hungry for success. 19

Navigation Homes Home & Building $125,000$250,000

New Zealand Natural Ice Cream Food & Beverage $250,000 New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, smoothie and juice parlours. Level of investment depending on store location and turnover history.

New Zealand Sotheby’s International Realty (NZSIR)

Night ’n Day Foodstores

Real Estate P.O.A.

Retail $300,000

P.O.A.

New Zealand Sotheby’s International Realty was founded in 2005 by Mark Harris and Julian Brown. Still privately owned, run and operated, the company holds the exclusive rights to the Sotheby’s International Realty brand in New Zealand. Franchise territories are available.

11

Aaron Hall

13 500+ Dipak Chhima P 0-9-274 6168 E dipakc@icecream.co.nz W icecream.co.nz

21 1000+ Bec Williams P 021 246 9260 E Bec.Williams@nzsir.com W nzsothebysrealty.com

54 54

Nicky Gibbs

8 Education $100,000 Are you passionate about teaching but have had enough of the long hours and extra paperwork? A proven after-school tuition provider delivering exceptional results, is looking for education experts to join our expanding franchise network.

Reputable,

NZ Proud is NZ’s leading property improvement specialist created by talented Kiwi builders. Step into a business built to succeed, backed by a leading brand with all the tools, processes and ongoing support to hit the ground running and shape your future.

Changers

professional people with transferrable skills to join our brand as franchise owners.

You don’t need to be an optometrist to enjoy the amazing financial and professional rewards of running your own optical business, you just need strong business acumen and the ability to motivate and manage a sales team.

working alongside

$600,000 NZ’s

Plus 42 43

Retail

Para

Paramount Services 21 Business & Commercial $30,000

Pegasus Rental Cars Leisure & Transport $20,000$70,000

A Paramount Services franchise is a safe and affordable way to own your own business. When you become a franchisee we will provide you with enough cleaning contracts to support a stand-alone franchise business. Established in 1979, Paramount Services has 160+ franchisees servicing 2,000 clients.

Offering the best value-for-money car hire in New Zealand for over 30 years.

10 10 Vaughan Moss P 0-9-532 8794 M 021 921 976

E vmoss@pararubber.co.nz

W pararubber.co.nz

160+ 160+ Bill Wu P 0-9-376 7850 M 027 588 3126 E bwu@paraserve.com W paraserve.co.nz

257 4500

14 14 M 027

2

8 Andrew Cochrane P 0800 438 7375 (GET PERL) M 027 616 0433 E membership @perlgroup.co.nz W perlelectrical.co.nz W perlplumbing.co.nz PinkFit

provide

service

Home Groomers is a New Zealand-owned company. We are a cleaning business with a difference. We predominantly clean only new premises cutting out the dirty work. The worst mess you will have to deal with is sawdust shavings and dusty windows.

leader providing world best-practice business management advice

franchisees maintain and restore indoor/outdoor tiled areas. Deck&FencePro franchisees, including GrassPro, GaragePro and LouvreRoofPro, turn backyards into amazing spaces. Both franchises suit enthusiastic self-starters comfortable with tools or with strong DIY skills. Low entry cost, low fixed monthly fees, training, systems and support second-to-none.

cleaning business. Wide range of property services. Waikato based business with opportunities in Hamilton city, Cambridge, Te Kuiti and Te Awamutu. Basic package starts at $16,500 +gst. Enquiries welcome.

Propertyscouts is 100% dedicated to providing end-to-end property management. In the industry for over 18 years, our franchisees benefit from clear systems, comprehensive training, uncapped support, and empowerment to achieve business success. There are still opportunities available throughout New Zealand, start a conversation today!

Zealand’s leading supplier of workplace refreshment vending. New and established businesses available.

Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist.

Specialist residential property management. Lucrative business model with coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team.

$600,000 Quest Serviced Apartments is the market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans.

33 150 Adrian Turner P 0-9-366 9680 E aturner@questapartments.co.nz W questapartments.co.nz

Quinovic Property Management Business & Commercial $50,000 NZ’s preferred national residential property management service since 1988. 29 29 P 0-4-801 7880

RaD Car Hire Leisure & Transport $65,000$750,000 Be your own boss in the travel industry. RaD Car Hire franchisees are part of one of the largest independently owned rental car networks in the country. We’ve been operating successfully for over 35 years, and we’re keen to keep on growing.

& Building $45,000 A re-spouting service franchise for new and existing homes and commercial buildings. Spouting on the Spot is the perfect franchise opportunity for franchisees who want to keep their hands on the tools. Become a Rainaway Spouting-on-the-Spot franchisee today

RE/MAX Real Estate $55,000 At RE/MAX we believe in working for yourself, but never by yourself.

$35,000 The only ISO9001 registered, industry assessed brand providing Standard-compliant property reports.

Red LBP Home & Building $49,000 Red LBP is a property inspection franchise offering quick-turnaround, comprehensive reports using an online booking system and a report-building software. Minimal computer experience needed, building experience compulsory. Family-friendly, highly supported, a great way to use a builder’s knowledge without early mornings and bung backs.

Harris Coffee Roasters

&

$450,000 Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people.

Rodney Wayne 83 Health & Beauty $100,000 Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to be a hairdresser but strong people skills combined with an excellent customer focus and management expertise are all critical elements that make a successful Rodney Wayne franchisee.

Rugbytots NZ Leisure &

$7,500 Rugbytots is the world’s favourite rugby play programme for 2 - 7 year olds.

Saddlery Warehouse Retail $300,000$460,000 Leading equestrian retailer. Supplying all the items needed for horse and rider.

Scratchpad Leisure & Education $120,000 Scratchpad is a new technology learning centre with the goal to help youngsters love, use, and create opportunities with technology including coding, robotics, 3D design and printing. We are expanding, and looking for future-focused people with a passion for technology to run their own centres.

Home

offers you the opportunity to be your own boss.

Shake Out Food & Beverage $400,000 Shake Out is a brand proudly developed in-house by the team behind BurgerFuel. Shake Out serves up a simple, yet premium fast food solution, combining quality ingredients and frictionless technology. Shake Out are looking for new franchisees to become part of their successful network.

Boss are suppliers of high quality steel frame buildings.

Clinic is NZ’s leading sports footwear retail store. Proven system.

22 26 Steve Whyte M 027 257 4500 E steve@radcarhire.co.nz W radcarhire.co.nz

10 10 P 0-9-265 2147 E info@rainaway.co.nz W spoutingonthespot.co.nz

45 45 Rod De Lisle P 0800 426 333 E rodd@robertharriscafe.co.nz W robertharriscafe.co.nz

51+ 51+ Julie Evans P 0-9-358 4644 E franchisiing@rodneywayne.co.nz W rodneywayne.co.nz

Franchise and Business Opportunities

ShowerFix Home & Building $50,000 Manage your own bathroom maintenance business specialising in fixing leaky showers. Tried and tested model. Initial training and ongoing suppport provided. Good margins and low overheads. Would suit plumbers, builders, or a skilled handyman. Locations available throughout New Zealand.

Sierra Boutique Café Food & Beverage $250,000$450,000 Network of premium cafés specialising in gourmet coffee and freshly prepared food.

Signature Homes Home & Building $150,000 Winner of the 2016 FANZ Supreme Franchise System award, we have 34 years’ experience building homes for Kiwis from 11 franchises supported by a National Office. If you have building or construction management experience and are looking for your next opportunity, please contact our CEO.

sKids Leisure & Education $45,000 Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children.

SkyTech 46 Business & Commercial Services $45,000 Agricultural and commercial drone services. Enjoy the independence of your own business and be part of our nationwide team. Purchase a lifestyle franchise with great income and a future asset. If you have dedication and commitment, join us in an exciting and growing market.

SlipSafe NZ 13 Business & Commercial $92,000 Solutions service for slippery flooring surfaces. We specialise in providing industry-leading anti-slip treatments, coatings and compliance testing for residential, commercial and industrial markets. Full training will be given. Operates in 40 countries under different trading names.

SmartGrass Home & Building

3 3 David Howe M 0274 820 667 E david@showerfix.co.nz

11 11 Paul Bull P 0-9-415 2468 E paulbull@signature.co.nz W signature.co.nz

100+ 100+ Chris Bartels P 0-9-576 6602 M 021 974 221 E chris@skids.co.nz W skids.co.nz

2 3 Glen Daniel P 0800 SKYOPS M 021 280 7773 E franchises@skytechnz.com W skytechnz.com

New New Jason Goldfinch P 0508 754 778 M 021 335 941 E jason.goldfinch@slipsafe.co.nz W slipsafe.co.nz

$120,000 We’ll support you to grow a highly-regarded, profitable synthetic grass installation business. 4 4 P 0800 887 369

Smith’s Sports Shoes Retail $200,000 Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability. We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills.

15 15 Chris Smith M 021 733 981 E chrismsmith@xtra.co.nz W smithssportsshoes.co.nz

14 5000 Stacey Gilbert P 0800 762 766 E sota.franchise@snapon.com W snapontools.com.au Snap Fitness Health & Fitness $450,000 Internationally recognized brand that proves innovation is the key to brand agility 56 2000+ M 0061 435 841 811

Snap-on Tools Auto Services $52,000 A unique opportunity to own your own business, built on a sound foundation of almost 90 years of experience. Snap-on franchisees are independent business people, controlling all aspects of their franchise and working flexible hours as needed to accomplish their personal goals.

Specsavers Optometrists & Audiology

Retail $10,000$400,000 Specsavers New Zealand are leading optometrists and eye-care specialists. Now also offering audiology services.

Speed Queen Laundry Services 38 39 Retail $75,000+ Enjoy true passive income with a Speed Queen self-serve laundromat. With our turn-key service, you’ll be up and running in your own profitable business in no time, backed by the world’s oldest and largest manufacturer of commercial laundry equipment.

Speedy Signs Business & Commercial

Stihl Shop 47 Retail

$150,000 New Zealand’s largest signs and graphics network uses the latest technology in an exciting industry with huge opportunity. Proven systems and sound business practices with a focus on high quality and excellent service set us apart in the signage market. No prior experience required.

$400,000 Stihl Shop is a nationwide network of independent, locally owned specialist outdoor power equipment retailers. Every Stihl Shop is operated by friendly approachable people who are passionate about outdoor power equipment. Full training and on-going support. Sites with real growth potential available across NZ.

Stirling Sports Retail $340,000 We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential.

Stonewood Homes NZ Home & Building P.O.A. We are now expanding and seeking builders and construction entrepreneurs throughout the regions.

Storage Box Retail $150,000 The preferred home and office organisation specialists providing solutions to New Zealand customers.

Streetwise Coffee Food & Beverage $180,000 Streetwise Coffee operates designer-built, takeaway coffee outlets. Specialising in coffee for people on the go, we sell on average 1.5 million coffees a year. Our successful and profitable model has proved hugely attractive with 15 franchisees operating 24 locations around the country.

Stroud Homes Home & Building $95,000 Stroud Homes offer a fresh approach to building new homes for your customers.

Food & Beverage $250,000 The world’s largest quick service submarine sandwich and salad franchise.

Super Liquor Retail $200,000 With 130+ branded stores throughout the country, we are represented in many local communities, delivering to them real value and true convenience. We are New Zealand’s most trusted liquor brand offering market leading terms of trade and innovative national advertising and marketing programmes.

52 1700+ Sinead Convery E sinead.convery@specsavers.com W specsavers.com.au

100+ 1m+ Royce Little P 0800 77 33 37 E sales@speedqueen.co.nz W speedqueen.co.nz

27 750 Sarah Archibald P 0-9-577 4223 M 021 479 123

E fnz@businessfranchise.co.nz W speedysignsfranchise.co.nz

83 83 Darryl Perkins M 021 543 576

E darryl.perkins@stihl.co.nz

130 130

Super Shuttle Business & Commercial $90,000 Super Shuttle has grown into New Zealand’s favourite airport transfer business. 120 120

SuperValue 47 Retail $2,000,000 Wholesale Distributors Ltd is the franchisor for the SuperValue and FreshChoice group of supermarkets. All our stores are locally owned and operated and totally community focussed. We are looking for franchisees who are customer-focussed with proven business experience. Opportunities available nationwide.

Swimart Pool & Spa Services Retail $50,000 Australasia’s most experienced chain of pool & spa specialists. Swimart commenced business in Sydney in the early 80’s and since that time has grown through the provision of expert friendly advice and superior customer service to be the market leader in the pool and spa service sector.

The Alternative Board Business & Commercial $83,000 The Alternative Board, a leading international franchise organisation, seeks franchisees to facilitate peer board meetings and offer executive coaching to local business owners. With a background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment.

The Cheesecake Shop Food & Beverage $200,000 You don’t need to be a baker, our excellent training course teaches you how.

The Christmas Heirloom Company

P 0-9-523 4064

E enquiries@superliquor.co.nz

W superliquor.co.nz

P 0-9-522 5100

39 39 David Callaghan M 027 494 8361

E david.callaghan@woolworthsnz.co.nz

W supervalue.co.nz

6 78 Brett Reading

P 0800 928 373

E brett.reading@swimart.com.au

W swimartfranchise.com.au

13 300+ Alfredo Puche

M 027 427 9172

E apuche@thealternativeboard.co.nz

W thealternativeboard.co.nz

33 220 David Reid

Retail $40,000 Providing high quality, luxurious Christmas decorations. A profitable seasonable business. 10 11

The Coffee Club 12 Food & Beverage $300,000$450,000 One of NZ’s largest café and restaurant franchises, The Coffee Club have a comprehensive menu and offer relaxed dining experience. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty.

P 0-9-475 9634 M 021 625 555

E davidr@thecheesecakeshop.co.nz

W thecheesecakeshop.co.nz

P 0-7-839 6209

65 400+ Brad Jacobs

P 0-9-304 0008 M 0275 26 3333

E brad@thecoffeeclub.co.nz

W thecoffeeclub.co.nz

The Local Guys 18 19 Home & Commercial Services

$19,900$44,900

The Local Guys are a service-based franchise operating three divisions: Electrical Test & Tag, Pest Control and Cleaning. Our company motto is ‘Franchise Partner First’ as we look at every partner within The Local Guys as a member of our family, not a sales transaction.

The Office Professionals 60 Financial Services $30,000 The Office Professionals presents an ideal opportunity for those with a finance background looking to supplement their income with a profitable, flexible lifestyle franchise that promotes a healthy work/life balance.

The Shed Specialists Co Home & Building

The Wheel Magician Auto Services

$20,000+ Join a business that is cutting-edge, with a distinct advantage over competitors. Work directly alongside manufacturers and customers to construct custom-made, fit-for-purpose sheds. Highly profitable business model with excellent support systems in place, customers ready and waiting. Investment covers fees, tools and equipment are additional.

$69,750 We have developed a system which provides mag wheel repairs to a very high standard in a short space of times. This means you have delighted customers and complete lots of jobs in a day. Well-established franchise opportunity available for the right person.

Think Water Retail P.O.A Think Water is Australasia’s leading network of independently owned irrigation water services solutions with nearly 50 stores. We specialise in the design and implementation of the most water efficient irrigation and water management programmes for clients.

Tint a Car Auto Services $25,000 Experts in car, home and office window tinting for over 50 years.

Touch Up Guys Auto Services $88,000 New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand.

Toyworld

New Zealand’s largest independent toy retailing group.

Clinic is a well-established, successful appearance medicine, laser and beauty franchise.

100% New Zealand-owned Trident Homes are seeking skilled, experienced trade-qualified craftspeople with a good reputation who want to build a sizeable asset with a respected, experienced and growing brand. Excellent systems, full training and ongoing support will help your business really take off.

innovative mobile franchise whose core business is confirming the pregnancy of farm animals using real-time ultra-sonic equipment. Becoming a part of this franchise network enables the franchisee to run a low-cost, high return business in an exclusive territory, using a proven business system.

Iconic buffet restaurant seeking hospitality-minded franchisees with drive, passion and energy.

unique opportunity to be part of an iconic New Zealand company and build a real business of value.

home services franchise providing flexible, multi-serviced businesses for 43+ years. Exclusive territories, paid training, established customers, income guarantee. Indoor and/or Outdoor opportunities available nationwide. Actively seeking motivated franchisees wanting to succeed. Multi-award winning systems, ongoing support and business mentoring provided.

market. Bespoke designs via 3D CAD design package. Full training provided.

looking for hardworking and dedicated people around New Zealand.

Waterproofing with 30 plus years of proven dependability. With a profitable work from home opportunity, all you need is a suitable vehicle. Franchisees are fully trained and receive regular ongoing training and full support from our operations, technical, sales, marketing and IT departments.

leading pre-purchase home inspection company.

design, supply and construction of pre-engineered buildings. Limited opportunities in the North Island.

installation franchises available in New Plymouth and Gisborne.

W myleatherdoctor.co.nz

New 40+ Elenora Lawrence P 0800 733 858 E franchise@thelocalguys.co.nz W thelocalguys.co.nz

1 1 Cheryl Roberts / Nicola Bow M 027 280 8599 M 022 194 8747 E nicola@firstfranchise.co.nz W officeprofessionals.co.nz

2 2 Nicola Bow M 022 194 8747 E nicola@firstfranchise.co.nz W shedspecialists.co.nz

14 14 Alan Thomas P 0800 537 233 E enquiries@wheelmagician.co.nz W wheelmagician.co.nz

14 14 Liesle Corns P 0800 184 465 E liesle.corns@thinkwater.com.au W thinkwater.co.nz

13 120 Martin Smith P 0800 286 824 M 021 721 430 E info@touchupguys.co.nz W touchupguysfranchise.co.nz

Winner Food &

$500,000 Owned by the BurgerFuel Group, Winner Winner specialises in the finest woodfired and crispy fried chicken. As it turns out, chicken is the fastest growing protein category globally which means there’s piles of opportunity right here, right now.

$25,000$50,000

proven system to establish premium lawns using innovative pre-seeded lawn mats. 6 6 P 0-9-570 1985

Xpresso Delight Food & Beverage $51,995 Xpresso Delight workplace espresso machines provide a semi-passive income with life-style benefits.

Zambrero Food & Beverage $300,000 Serving fresh, healthy and flavoursome Mexican food in New Zealand since 2014. When you join the Zambrero family, you’re joining a fast-growing international Mexican restaurant with a mission to stop world hunger through our Plate 4 Plate initiative.

17 155 P 021 875 431

15 215 Grant Maycroft P 0-4-213 9594

Zexx NZ Food & Beverage $5,000$25,000 Providing a nationwide range of quality frozen fruit beverages and alcohol cocktails. 12 16

E bpmfranchisingnz@zambrero.com

W zambrero.co.nz

Aramex see page 49 P 0-6-833 6333

E recruitment@aramex.co.nz

W aramex.co.nz

Chatime Nathan Bonney M 0275 393 022

CrestClean see pages 2 and 33

E nathan@iridium.net.nz

Grant McLauchlan

M 027 479 6415

E grant@crestclean.co.nz

W crest.co.nz/business_ opportunities-nz

Duck Donuts Nathan Bonney M 0275 393 022

Jim’s Test & Tag see page 14

The Local Guys see pages 18-19

V.I.P. Home Services see page 15

E nathan@iridium.net.nz

Malcolm Bradley

P 0800 454 654 M 027 450 1606

E malcolm.bradley@jimstestandtag. co.nz W jimstestandtag.co.nz

Jarrad Goulding P 0800 733 858

E franchise@thelocalguys.co.nz

W thelocalguys.co.nz

Estelle Logan P 0800 847 496

E franchisemag@viphomeservices.nz

W viphomeservices.co.nz

Business & Commercial Aramex, formerly known as Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchises across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.

Food & Beverage Chatime have modernised the traditional Taiwanese tea culture. Operating in Australia since 2009, Chatime are fast on their way to achieving 200 Australian outlets. Secure the opportunity to grow Chatime in New Zealand as Master Franchisee or Area Developer.

Business & Commercial CrestClean regional master franchises suit administrators, sales people or managers with people, business and accounting skills who are interested in working in the cleaning industry. Must be customer-oriented.

Food & Beverage

The fastest-growing donut shop in the US. Be part of the Duck Donuts family, bringing Duck Donuts to New Zealand. Duck Donuts are seeking a master franchisee who shares their vision and commitment of offering a welcoming, family-friendly and delicious experience to continue growth around the world. Join the growing success story and create sweetness and smiles with Duck Donuts.

Business & Commercial Entrepreneur required to take this fantastic opportunity with passive income and potential to the next level. We are looking to appoint regional master franchisees in Auckland, Wellington and Taranaki to assist existing franchisees increase sales and market penetration, and be responsible for opening up approximately 20 new areas. Full training facilities are provided and back-up and support from Jim’s Test & Tag.

Home & Commercial Services

The Local Guys are seeking a national master franchise partner for each of our divisions. We have a rare opportunity to open and manage a national New Zealand head office. Responsible for opening up to 150 new franchise businesses each and managing national clients. Offering multiple revenue streams including high upfront and ongoing revenue. Must have at least 5 years of business experience and proven success.

Home Services Regional master franchisees. Lawnmowing/gardening and home cleaning. Your desire to work with people and a commitment to quality and customer satisfaction will help you realise the potential of the business. A proven record of people management and sales experience together with sound work ethics honesty and integrity required. Suitable for couples or individuals.

1,600 NZ$100,000

1000+ P.O.A.

200 NZ$100,000

40+ NZ$245,000

1200 NZ$50,000$200,000+

ACCOUNTANTS

Baker Tilly Staples

Rodway Christchurch

BDO

Blackler Smith & Co

Franchise Accountants 56 57 78

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

With 16 offices, BDO is NZ’s fastest growing chartered accounting and business advisory firm. Our franchise specialists offer bespoke services in due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.

Very experienced and approachable chartered accountants. If you’re buying a franchise, what should you pay for it? Is this franchise any good? How much money will I make? How do I set everything up? I need help from someone experienced. Ben Blackler can help you buy a good business, set it up correctly and run it effectively. Award-winner – Professional Services.

Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

Inspired Accountants 78 We are chartered accountants who specialise in franchising. Having a look under the bonnet (due diligence) is key when buying a business. We do this and set up robust reporting systems so you know how the business is performing. Inspired Accountants – Inspiring You.

Nexia New Zealand Nexia New Zealand are franchise accounting and business advisory experts with broad experience in all aspects of franchising. If you own a franchise, are thinking of buying one, or want to franchise an existing business, we have all the expertise to help you succeed.

Orb360 Orb360 provides franchise owners and prospective franchise owners with financial support from all angles, helping you stay on top of everything from cash flow and tax compliance to forecasting and future-proofing your business. Our franchise specialist accountants have over ten years of experience.

FINANCE PROVIDERS

ANZ ANZ has a dedicated team of business specialists throughout New Zealand to provide support for franchisors and franchisees. They have also developed a range of tools and resources to make your franchising journey easier, including a free ANZ Franchise Guide.

South Island Jon Robertson/Dave McCone

P 0-3-343 0599

E jon.robertson@bakertillysr.nz

W bakertillysr.nz

National Tristan Will P 0-4-472 5850

E tristan.will@bdo.co.nz

W bdo.nz/franchising

Greater Wellington Ben Blackler

P 0-4-555 9090 E ben@bsco.co.nz W bsco.co.nz

National Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

National Craig Weston P 0-9-309 2561 M 021 309 309 E craig.weston@inspired.co.nz

W inspired.co.nz

National Scott Travis P 0-9-448 3232 M 021 414 569 E stravis@nexiaauckland.co.nz

W nexia.co.nz/industries/franchising

National Sauvruth Sanjay/Jay Changlani

M 022 3456 107 M 0210 763 762

E sauvruth@orb360.co.nz

W orb360.co.nz

National Our Franchise Experts

P 0800 39 40 41

E enquiries@anz.com

W anz.co.nz

ASB 26 ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everyday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.

BNZ Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years’ experience in business banking, giving your business the support it needs to grow and succeed.

CFI Finance CFI Finance provides leases, loans and other financial products that help our customers establish new businesses or grow and develop existing ones. With exceptional service and an easy application, we are faster, more flexible and more able to meet the needs of our customers.

Prospa 37 Prospa is NZ’s small business lending specialist. We’ve helped thousands of small businesses with funds for growth or to support cashflow. Our friendly team of Business Lending Specialists can help you find a solution that’s right for your business with funding possible in 24 hours.

Silver Chef Silver Chef is the only dedicated hospitality equipment funder in New Zealand and we have been providing flexible equipment funding to the hospitality industry for 30 years. Preserve your working capital with Silver Chef, and fuel your growth through our various franchise funding solutions.

Westpac New Zealand Ltd 22 23 84

Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise specialist managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions.

Specialists in franchise financing:

Auckland/Northland - Sujam Ratnayake

South Island – René Artz

FRANCHISE CONSULTANTS

Franchise Accountants 56 57 78

Franchize Consultants (NZ)

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

63 Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.

National ASB Franchise Team

P 0800 272 476

E franchising@asb.co.nz

W asb.co.nz

National Greg Taylor P 0800 ASK BNZ

E greg_taylor@bnz.co.nz

W bnz.co.nz/franchise

National Customer Service

P 0800 456 687

E hello@cfifinance.co.nz

W cfifinance.co.nz

National P 0800 005 797

E info@prospa.co.nz

W prospa.co.nz/franchise

National Nik Mimilo

P 0800 453 010

E nik.mimilo@silverchef.co.nz

W silverchef.co.nz

National Daniel Cloete P 0800 177 007

E franchising@westpac.co.nz W westpac.co.nz

National Philip Morrison P 0800 555 8020

E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

National & Worldwide Callum Floyd P 0-9-523 3858

E callum@franchize.co.nz

W franchize.co.nz

Tereza Murray

Franchising 20 We specialise in developing comprehensive and cost-effective franchise systems for small businesses needing a growth strategy that delivers profit, performance and scale.

The Franchise Coach 80 Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

LAWYERS

ASCO Legal 22 At ASCO Legal we have a fresh perspective on the practice of law, a client-centred one. Our team is friendly, approachable and efficient. We enjoy helping both our franchisor and franchisee clients get the most benefit out of franchising, providing quality pragmatic advice.

Botting Legal Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution.

Brookfields Lawyers Expert franchise lawyers. Fixed price packages. Urgent advice is no problem.

Deirdre WatsonBarrister 25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist.

Duncan Cotterill Enterprising full service law firm with offices nationwide. Experts in franchise system establishment, network growth and international expansion. Covering all your franchise and broader business needs, including distribution networks, supply chains, intellectual property, employment, health and safety, property/leasing, acquisitions and sales, immigration and dispute resolution.

Franchise Law 40 Drafting, amending and reviewing franchise agreements. Franchise sales and purchases. Commercial property leases, sales and purchases.

Gaze Burt 54 Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.

Gibson Sheat Lawyers 80 Comprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset, before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can assist.

Goodwin Turner Commercial Lawyers 3 Goodwin Turner Commercial Lawyers aims to provide a modern, friendly, client-focused and efficient approach to your legal business requirements, with a genuine focus on adding value to your business.

Harmans Lawyers A Christchurch based firm offering comprehensive legal services for franchisors and franchisees including franchise and disclosure documentation, employment, leases, financing, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

Jackson Russell Lawyers Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law. Jackson Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.

Lane Neave Lane Neave is a full service law firm with offices Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.

National Tereza Murray P 027 471 7337

E tereza@terezamurrayfranchising.co.nz

W terezamurrayfranchising.co.nz

National & Worldwide Stewart Germann

M 021 276 9898

E stewart@thefranchisecoach.co.nz

W thefranchisecoach.co.nz

National & Worldwide Alistair van Schalkwyk P 0-9-308 8071 M 021 0274 2011

E alistair@ascolegal.co.nz W ascolegal.co.nz

National Bradley Botting P 0-9-950 3880 M 0274 769 738 E franchise@bottinglegal.com

National P 0-9-979 2109 E law@brookfields.co.nz W brookfields.co.nz

National Deirdre Watson P 0-9-309 6988 E deirdre@deirdrewatson.co.nz W deirdrewatson.co.nz

National Hamish Walker P 0-4-499 7809 M 027 288 2339 E hamish.walker@duncancotterill.com W duncancotterill.com

National Thada Chapman P 0800 Solicitor M 021 309 233 E thada@franchiselaw.co.nz W franchiselaw.co.nz

National Michael Bright P 0-9-414 9800 E michael.bright@gazeburt.co.nz W gazeburt.co.nz

Greater Wellington Claire Byrne P 0-4-916 7483 M 029 916 7483 E claire.byrne@gibsonsheat.com W gibsonsheat.com

National & Worldwide Scott Goodwin P 0-9-973 7350 M 027 700 7396 E scott@goodwinturner.co.nz W goodwinturner.co.nz

National Mark Sherry P 0-3-352 2293 M 021 524 890

E mark.sherry@harmans.co.nz

W harmans.co.nz

National Darryl King P 0-9-300 6935

E dking@jacksonrussell.co.nz

W jacksonrussell.co.nz

National Claire Evans P 0-3-353 8012

E claire.evans@laneneave.co.nz

W laneneave.co.nz

MacDonald Lewis Law

Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

Martelli McKegg Lawyers Experienced franchise and business law advisors focussed on helping clients to succeed. All areas of franchising, including franchise documentation, business sales, retail and commercial leasing, licensing, supply and distribution, brand protection, health and safety, immigration, employment and dispute resolution. Advice in Mandarin and Cantonese.

Mortlock McCormack Law Christchurch-based franchise experts advising clients locally and nationwide. Specialist advice for franchisors and licensors wishing to set-up and operate, and for franchisees regarding all aspects of their franchise. Full range of associated commercially-focused and cost-effective legal services provided.

MST Lawyers Full service law firm established in 1975 recognised as one of Australia’s leading franchising law firms. Acting for franchisors, franchisees and suppliers to the franchising sector on all aspects of franchising, including regulatory compliance, drafting franchise documents, sales/purchases of franchises and dispute resolution.

Quantum Law 61 Specialists in franchise and business law. If you seek prompt and technically-sound legal advice delivered to suit your commercial objectives, please contact us. With a wealth of franchise, business and corporate law experience, you will

safe hands.

Simpson Grierson Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions.

Sladen Legal Provision of expert advice and legal services to private enterprise seeking to conduct business in Australia with specific expertise in start-ups, business law, property, intellectual property, employment law, taxation and superannuation, franchising dispute resolution and litigation. Service all of Australia; office in Melbourne, Victoria.

Stace Hammond Stace Hammond is a business law firm with offices in Hamilton and Auckland.

Stewart Germann Law Office, Lawyers and Notary Public

Turner Hopkins

17 New Zealand’s longest established specialised franchise law firm with over 40 years’ experience. Expert legal advice to franchisors and franchisees nationwide. Winners of 2022 Global 100 – Franchise Law Firm of the Year – NZ and 2021 Global Awards – Leaders in Law – Franchising Expert of the Year in NZ.

A full service firm who can help you with all your legal needs. If you are a franchisor looking to develop a franchise system or a new franchisee looking to purchase a franchise business we can develop fixed price packages to suit your exact needs.

Wynn Williams 37 The Wynn Williams team understand franchising and have global experience advising brand owners/franchisors, master franchisees, investors and franchisees. We are known for our trans-Tasman expertise and can quickly assist you to assess and grow your business in the New Zealand market.

OTHER SERVICES

ABC Business Brokers Business Brokers Specialist business sales company selling franchises for 20 years with branches nationwide. At all times, we place the greatest value on confidentiality, professionalism and innovation. Your business is our business.

Bracken 36 Online Training Revolutionise your franchise training and onboarding with Bracken. Bracken is a cutting-edge Learning Management System designed for New Zealand franchises. With our state-of-the-art platform, you can take your franchise to new heights by providing comprehensive training, ensuring consistency across locations, and empowering your workforce.

Bunnings 50 Trade offer Bunnings have an exclusive opportunity for FANZ members to join the Bunnings Trade Powerpass membership programme or link your existing PowerPass account to access a range of exclusive benefits.

Crank’d Brand Consultants We are brand experts, combining human-centered thinking and creative with emerging technologies to create exceptional brand experiences. We are a one-stop creative shop specialising in franchise systems and multi-store operations, providing strategy, brand, creative, web and marketing solutions.

Crombie Lockwood Insurance Crombie Lockwood is one of NZ’S largest insurance brokers. We guide master franchisors on the complex insurance and risk management programmes necessary for successful franchises and provide face-to-face advice to individual members. Protect your business with SMARTpak, our smart insurance solution for franchisors and franchisees.

National & Worldwide Tim Lewis P 0-9-307 3324

E info@mllaw.co.nz

W mllaw.co.nz

National & Worldwide Andrew Skinner/Steven Lee M 027 705 4598 M 021 728 892

E andrew.skinner@martellimckegg.co.nz

E steven@martellimckegg.co.nz

W martellimckegg.co.nz

Canterbury & National Kent Yeoman

P 0-3-343 8453 M 021 517 601

E kent@mmlaw.co.nz

W mortlock-mccormack.co.nz

Patrick Learmonth P 0-9-306 6874 E pml@shg.co.nz W stacehammond.co.nz

National & Worldwide Stewart Germann / Khushbu Sundarji P 0-9-308 9925 M 021 276 9898 E stewart@germann.co.nz W germann.co.nz

National Phil Shannon P 0-9-486 9575 M 021 485 557 E phil.shannon@turnerhopkins.co.nz W turnerhopkins.co.nz

National Katrina Hammon

P 0-9-300 2647 M 021 221 8847

E katrina.hammon@wynnwilliams.co.nz

National Steve Smith

P 0-9-630 3004

E steves@abcbusiness.co.nz W businessesforsale.co.nz

National Richard Fogarty

P 0-3-479 2577

M 027 432 4234

E info@bracken.cloud

W bracken.cloud

National E organisations@bunnings.co.nz

National Steve Goldie P 0800 CRANKD M 021 977 979 E steve@crankd.nz W crankd.nz

National David Rayner P 0-4-802 0166 E david.rayner@crombielockwood.co.nz W crombielockwood.co.nz

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W wynnwilliams.co.nz Claire Byrne | 04 916 7483

Cumulo9 Email Branding Cumulo9, digital solution experts ensuring your company communication is consistently and securely delivered. A complete omni-channel solution offering marketing campaigns, transactional emails, compliance, audibility, tracking and data management. A suite of products providing a cost-effective solution for seamlessly branded and deliverable business communication.

Design for Marketers Designers Engage Design for Marketers to obtain design resources for you to market your franchise brand effectively and consistently. Planning, creation and supply of resources for branding, advertising, promotional, recruitment, point of sale etc. Over 30 years’ experience with leading franchise brands. Be seen, be bought, be recommended.

Eftpos NZ 35 Financial Services Eftpos NZ is your complete payments partner. Whether you have one site or 100, we have the scale, expertise and experience to meet all your in-store, online and back-office payment needs. Talk to CK from Eftpos NZ today.

EmbroidMe 64 Corporate Apparel NZ’s largest uniform and promotional products business. We supply and brand quality uniforms, including polo shirts, corporate wear, sportswear, hospitality wear, plus a range of corporate gifts. Contact our national accounts team to help you manage your brand on a national basis.

Excel Digital Printing & Marketing Excel Digital enables organisations to optimise each step of the communications supply chain from strategy and ideation through to creative, print production, storage and re-order. In 2019 Excel Digital merged with Perception Group to become one of the largest digital-first printing companies in New Zealand.

Franchise Association of New Zealand 50 51 Franchise Association

The peak body representing the franchise community. Franchise members are required to submit their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.

Franchise Media Training Media Training Franchise Media Training has two core services. It helps franchises grow their bottom lines by showing them how to generate their own news media publicity. Secondly it prepares franchises for possible negative media attention that can destroy entire brands overnight.

Franchise Relationships Institute

Geotech Information Services

Franchise Research & Development

32 Network & Location Planning

HR Assured HR Management

Iridium Partners 31 Franchise Recruitment

Jones Lang LaSalle (JLL)

Retail Leasing Brokers

Kauri Business Sales Business Sales

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship.

Founded in 2003, Geotech provides strategic network and location planning services to franchised businesses across South East Asia. Our particular expertise utilises data and science to help underpin location planning decisions across the retail industry. We have worked with many well-known international brands.

A growing focus on compliance in the franchise sector has increased the need for best-practice workplace management across a franchise system. HR Assured’s combination of HRIS and telephone advice can help every franchisee navigate around complex workplace matters with confidence.

Unique in the NZ market. Experienced franchise recruitment, operational and HR professionals who connect franchise brands and potential franchisees. We work directly with a number of leading brands. Our networks are extensive, our proven expertise extends over commercial property, franchise growth, development and recruitment.

Ranesh and Nilesh at JLL are specialist retail leasing brokers who can provide expert advice to secure a retail location for your business. They have vast experience dealing with national and international brands throughout the country.

Kauri Business Sales is one of New Zealand’s leading business brokerage firms, advising our clients on selling and buying businesses. We specialise across a wide range of industries including education (PTE/childcare), healthcare, construction, professional services, engineering, aged-care, manufacturing, hospitality, etc.

LINK Business Brokers 66 Franchisee Resales & Recruitment We sell businesses. NZ’s most awarded business brokerage. 300+ sales specialists. 30,000+ owners have trusted LINK to sell their business. Whether you’re looking to grow your franchise, sell your franchise or buy a franchise, you’ll want to partner with LINK.

MYOB Accounting & Payroll Software MYOB offers easy online accounting software that has everything you need to take care of your franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions.

Op Central Software Platform Op Central is an AI powered global software platform, helping businesses manage every aspect of their daily operations. Our software specialises in managing standard operating procedures (SOPs), training, audits, communications and incidents for franchises and multi-site organisations.

PCI Projects Fit-out/Project Management

PCI Projects are multi-faceted retail specialists in project management, construction and sustainability PCI work on an open-book, no hidden cost model. We provide expert advisory services in retail construction fit-out, project management, procurement. We provide advice in brand roll-outs, construction costing and construction programming.

Spaceworks 62 Retail Network Roll-out New Zealand’s leading full turn-key solution for design, construction and procurement throughout the franchise and retail roll-out sector. We offer fixed pricing solutions that guarantee an on-time, onbudget approach to roll-out. Spaceworks work with some of NZ’s biggest companies, developing and implementing their retail networks.

Speedy Signs 64 Signs & Graphics

With 25 years in business, Speedy Signs has the experience, expertise and reputation in nationwide franchise signage. Contact our National Accounts Manager for a complete signage solution, from design to installation, ensuring your franchisees are brand compliant, right throughout the country

Storyteq Marketing Storyteq changes the way franchise brands do marketing. Our Brand Amplifier and Brand Portal solutions allow online and offline local area marketing to be executed with scale and efficiency, while giving franchisees the tools they need to execute their own local activity

The Mediator Mediation

Franchise disputes can be resolved quickly and effectively via online or face-to-face mediations, saving your brand and business from potential harm. With 20 years experience in mediation and law, Trish Blyth, ‘The Mediator’, has been on the panel of Mediators for the Franchise Association for 10 years.

Waipuna Hotel & Conference Centre 50 Conferences Hotel accommodation with fully integrated conference centre suitable for small meetings through to international conventions. Full food, beverage and leisure facilities complete the offering. “World famous in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and leisure market.

ngage.eftpos.co.nz/franchise

National Peter Smythe P 0-9-577 4223 E info@embroidme.co.nz W embroidme.co.nz

National Anneliese Theron P 0-4-499 0912 M 027 811 8285 E anneliese.t@exceldigital.co.nz W exceldigital.co.nz

National Robyn Pickerill P 0-9-274 2901 E contact@franchise.org.nz W franchiseassociation.org.nz

National Pete Burdon P 0-3-420 0300 M 029 200 8555 E office@franchisemediatraining.com W franchisemediatraining.com

New Zealand & Australia Greg Nathan P 0061 418 157 701 E gregnathan@franchiserelationships.com W franchiserelationships.com

South East Asia Jeff Vassel M 0061 421 684 444 E jeffv@geotechinfo.com.au W geotechinfo.com.au

National Adam Kemp P 0800 003 752 M 027 202 5137 E awk@hrassured.co.nz W enablehr.co.nz

National & Worldwide Nathan Bonney M 0275 393 022 E admin@iridium.net.nz W iridium.net.nz

Auckland & National Ranesh Parmar / Nilesh Patel

P 021 502 223 P 021 761 733

E ranesh.parmar@ap.jll.com

E nilesh.patel@ap.jll.com W jll.nz

National Khushdeep Sharma

P 0800 452 874 M 022 373 8555

E khush@kauribusiness.co.nz

W kauribusiness.co.nz

National Nick Stevens / Dawn Engelbrecht

P 0800 546 528

E link@linkbusiness.co.nz

W linkbusiness.co.nz

National Faris Mikdame P 0-3-669 8506

E faris.mikdame@myob.com

W myob.co.nz/franchise

Worldwide Alexandra Laurence

P 0061 499 519 886

E alexandra@opcentral.com.au

W opcentral.com.au

Auckland & National James Cameron P 022 390 0895

E james@pciprojects.co.nz

W pciprojects.co.nz

National Bradley Keys P 0-9-551 6020 M 027 700 1555

E bradley@spaceworks.co.nz W spaceworks.co.nz

National Peter Smythe P 0-9-577 4223

E info@speedysigns.co.nz

W speedysigns.co.nz

National Andrew Mitchell

M 021 801 115

E andrew@brandmachine.com

W brandmachine.com

Auckland & National Trish Blyth

P 0800 02 MEDIATE M 021 677 950

E trish@themediator.co.nz

W themediator.co.nz

Greater Auckland Area

Shelley Trutsch

P 0-9-526 3008

E shelleyt@waipunahotel.co.nz

W waipunahotel.co.nz

If you’re looking for more information about franchising, there’s only one place to start – www.franchise.co.nz. The website is designed to help business buyers make the right decision, and there’s an enlarged and fully-searchable version of the Westpac Directory of Franchising with more detail on many of the 275 franchises featured and specialist accountants, consultants, finance providers and lawyers.

Search

What advice will you find?

To give you a taste, here are links to some of our most popular articles. In each case, enter www.franchise.co.nz/article/ then the number shown –eg. www.franchise.co.nz/article/81

www.franchise.co.nz/article/

If buying a franchise appeals, then you first have to work out what type of business you want to own – and where.

Be aware that owning your own business is very different from working for someone else, and may mean learning more skills. You might be great at sales, but what do you know of business management, for example? A franchise is a good choice, because it will give you training, support and systems in those areas.

www.franchise.co.nz/article/

What to think about when buying a franchise 568

Ten key stages in choosing the right franchise for you

What can you afford?

Franchises are available in a huge range of industries, and vary in cost accordingly. What matters is not how much you have to spend, but how much debt your new business can afford to service. Don’t try to borrow more than your business can repay – lack of capital kills a lot of businesses.

Decide what your own goals are. What do you realistically want to achieve? Can your chosen franchise deliver it? You can only answer these questions by careful research, and an honest evaluation of your own situation. Here’s how to start:

The

and

will get you started on your researches. To read more, and access all the above live links in one place, go to www. franchise.co.nz/article/2903.

OWN YOUR FUTURE

Our expert, nationwide support and award-winning systems mean you don’t need hairdressing experience to succeed. You can enjoy the exclusive advantages of being part of one of New Zealand’s most trusted and adored brands and extend your business success with an additional retail o ering meeting the ever-growing demand for luxury haircare - our Shampoo ’N’ Things stores stock the leading professional salon quality brands. It’s a formula that has repeatedly succeeded for over 40 years.

For more information, contact franchising@rodneywayne.co.nz rodneywayne.co.nz

Westpac New Zealand Franchise Awards 2022