Franchise New Zealand - Year 34 Issue 01 – Autumn 2025

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A better pace of life and plenty of local recreation are available to CrestClean franchisees operating successful businesses in the regions. With lower living costs and more afordable housing, now is a great time to make the move.

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As we wind down the summer that has seemed to keep on giving, the mood at Franchise New Zealand HQ is high. Our top team began 2025 with a bang and is poised for a year of accelerated success as the economy improves and franchising forges forward after an extended period of challenge for business.

This quarter, we delve into the possibilities and promise of AI. With a contingent of Kiwis having recently travelled to the 2025 International Franchise Association convention in Las Vegas, forward thinking for franchising rose to the fore for this issue, with a cover topic on advancing technology, in particular, the applications and accelerated use of AI. Many New Zealand-based franchises have already been adopting and adapting this, for a raft of purposes. We explore some of the successes, challenges and opportunities for AI integration across the franchise sector. If your franchise has experiences to share in this area, we’d love to hear from you as we inevitably follow up this everevolving area of business technology.

Our offerings in this autumn issue also include an in-depth look at the results of the recent prospective franchisee survey. What do these findings suggest potential franchise buyers really want in 2025? Find out on page 28.

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At Franchise New Zealand media we pride ourselves on being an integral part of this country’s franchising community and love sharing the colourful stories of Kiwis’ journeys across this business format. As always, we share news and views from many of the leaders in this field, with updates on new additions to franchising in Aotearoa and opportunities available. As well as helping readers stay abreast of the issues affecting the sector, we always enjoy finding the time to celebrate successes. We hope these inspire you to achieve more of your own success and share it through our pages in future issues.

Our designer and art director Stu Sutherland is the man behind this issue’s front cover, featuring Franchise Accountants’ Philip Morrison with Driving Miss Daisy franchisee Richard Lu. Richard has a keen interest in the applications of AI as an early adopter of the technology for his two franchises and shared his insights in our cover feature. We hope the carpool karaoke vibe brings a smile and piques your interest to read our cover feature and delve into all we have to offer this season.

Here’s to continued success this year for all – keep following your franchising dreams!

Heather Barker Vermeer Editor, Franchise New

Media

or visit franchise.co.nz to request additional free print copies, for you or your contacts, or to read a digital copy - sharing’s caring!

Franchise New Zealand team: Heather Barker Vermeer, Sally Knight, Anna-Marie Staples, Caitlin Chatterley and Stuart Sutherland

WHAT DO FRANCHISE BUYERS REALLY WANT?

DANGER SIGNALS

Welcome to New Zealand's BUY YOUR OWN BUSINESS magazine Autumn 2025

23 Nurturing a thriving community Coffee Culture is expanding and bringing its unique magic north.

24 Thinking of buying a franchise business?

What importance should you place on a

13 Nothing to lose

After 11 years, V.I.P. franchisee has nothing but praise for her investment.

15 Property management –the franchise for you?

Quinovic Property Management has room for new franchise opportunities across NZ.

16 Franchise News

Latest news from the world of franchising…

19 A driving force for success

Franchise Accountants is a driving force behind many franchises.

20 Moving to the regions

Regional businesses can be more profitable with less stress, too.

Editor

Business

Daniel Cloete from Westpac looks at questions to ask to become an educated franchise buyer.

27 Keeping customers loyal Tranxactor provides the technology behind strong customer connections.

28 What do franchise buyers really want?

We asked prospective franchisees across Aotearoa.

30 New CEO for FANZ Welcoming new CEO Katrina King to the organisation.

32 User-friendly platform makes onboarding easy Leading brands appreciate the time-saving power of The Induction App.

33 Questions to ask franchisees

Want to know what a franchise is really like? Ask the people who are already involved.

37 Unleash your passion for retail FreshChoice is the franchise that places you at the heart of your community.

40 How to evaluate a low investment opportunity Franchising can offer an inexpensive way to go into business with some real support behind you.

43 Lessons from past and future Dr Callum Floyd of Franchize Consultants takes a franchise-focused road trip.

45 Better than a rental Landlords turning to Speed Queen laundromats to provide good returns.

46 Who goes where? How do franchisors work out what is a viable territory for a franchisee?

49 Generative AI & franchising: Wynn Williams explores balancing efficiency and risk.

50 What can you afford? Philip Morrison explains how to evaluate your own financial position.

Westpac Directory of Franchising

53 Helping franchise businesses really deliver How Aramex New Zealand is helping franchise networks go the extra mile.

55 Danger Signals Beware – some business opportunities may not be all they seem.

57 Make the most of your speciality Salespeople, project managers, analysts and more are thriving with ERA Group.

58 Seven things your lawyer should tell you Scott Goodwin outlines what your lawyer should tell you before buying a franchise.

60 Westpac Directory of Franchising Guide to 275+ franchise opportunities, advisors and advertiser index

74 Make your advertising count Franchise New Zealand media knows franchising and is proving it with results.

FUTURE THINKING: AI IN NEW ZEALAND FRANCHISING

Artificial Intelligence (AI) has emerged as a transformative force across the globe, with innumerable existing and potential applications, but how has New Zealand’s franchising sector embraced this evolving technology?

As franchise systems throughout the country seek to optimise operations, enhance customer experiences, and drive growth, AI technologies are increasingly becoming integral to business strategies. From embryonic, homegrown franchise networks to multi-national giants with a Kiwi presence, the adoption of AI is altering the franchising landscape across Aotearoa.

New Zealand’s unique business environment — with its market size, geographical isolation, and innovative spirit — presents distinctive opportunities and challenges for AI implementation in franchising.

Here, we look at how franchises are leveraging AI technologies, the hurdles they face in adoption, and what success stories are emerging that highlight the potential of these tools to streamline and supercharge franchise operations.

At the 2025 International Franchise Association (IFA) Convention in the USA, held in Las Vegas in February, AI in franchising was a major focus. Numerous sessions were dedicated to discussing how artificial intelligence can be used to optimise franchise environments, improve customer engagement, and provide a competitive edge across marketing, training, and operational efficiency, making it a key topic of conversation among franchisors and franchisees alike.

A critical tool

A central theme of the IFA Convention, AI is now considered a critical tool for modern franchising, not just a trend, with many sessions highlighting its potential to transform the industry. Topics covered included:

• AI-powered chatbots for customer service

• Predictive analytics for sales forecasting

• Automated marketing campaigns

• AI-driven training platforms for franchisees

• Data analysis for operational optimisation

At the IFA Convention, presenters from major franchise brands and AI technology companies focused on case studies and best practice examples of how they are integrating AI into their operations, with a key takeaway being that AI can be leveraged to enhance customer interactions and provide a more personalised customer experience. The consensus was that franchisors who effectively utilise AI are set to gain a significant competitive advantage over those who don’t.

Greg Paget, former franchisor, board member of the Franchise Association of New Zealand (FANZ) and now a franchising and small business mentor, was among the Kiwi contingent at this year’s IFA Convention. “I attended a number of very informative sessions at IFA on AI,” he says. “All of them, without exception, were very good, and I can see that this is something that businesses need to embrace or be left behind.

“The interesting thing compared to previous presentations on this topic, was that the sessions I attended were about far greater practical applications. In the past I’ve heard a lot of experts telling us about how great AI is going to be, but I’ve always found myself leaving a presentation none-the-wiser as far as application is concerned. This year it feels really different.

“There are now a raft of AI tools out there, which I’m starting to play around with. For anybody to become engaged, they simply need to make the leap.”

AI in New Zealand franchising

The franchising sector represents a significant component of New Zealand’s economy, with sales turnover for the entire franchising sector estimated at $73.4 billion according to the 2024 Franchising New Zealand survey conducted by Massey University Business School, and an estimated 114,300 Kiwis employed in business format franchise systems.

As digital transformation accelerates globally, New Zealand franchises have begun exploring AI solutions to maintain competitiveness and improve efficiency.

According to the 2024 survey, approximately 72% of franchises are using or planning to implement AI technologies within their operations. Many franchises reported they are currently utilising AI tools, particularly ChatGPT, to enhance the efficiency and effectiveness of their operations. Respondents also indicated a diverse application of AI across various functions including:

• Content creation for marketing purposes

• Chatbots for customer service and lead generation

• Research and data analysis (consumer behaviour analysis performance tracking, etc.)

• CRMs

• Email communications

Key applications

One of the most visible applications of AI in franchising has been in customer service. Many franchise businesses have implemented chatbots and virtual assistants to handle routine customer inquiries, process orders, and provide information about products and services.

Back in 2022, Night ‘n Day, a New Zealand convenience store franchise with over 50 locations nationwide, implemented an AI-powered chatbot called, ‘Nightbot’ to handle customer queries across its digital platforms. The system was introduced to address frequently asked questions about store hours, product availability, and promotions while collecting valuable customer data. According to the company, the implementation reduced call volumes to individual stores by approximately 30% and improved customer satisfaction scores.

Similarly, Columbus Coffee, with more than 70 cafés throughout New Zealand, has integrated an AI-driven loyalty app that personalises promotions based on customer purchase history and preferences. The system analyses transaction data to suggest relevant offers, with the company seeing a 22% increase in repeat customers and a 15% boost in average transaction value across participating locations.

Operational efficiency and management

Franchise operations involve numerous repetitive tasks and dataintensive processes that are particularly well-suited for AI automation. New Zealand franchises are increasingly deploying AI tools to streamline these functions.

Green Acres, one of New Zealand’s largest home services franchise networks, implemented an AI scheduling system in 2023 that optimises service routes and staff assignments. The system considers factors such as technician skills, customer preferences, and geographic locations to

Driving Miss Daisy’s Richard Lu and Franchise Accountants’ Philip Morrison

create efficient schedules. Since implementation, the company reports a 25% reduction in travel time between jobs and a 15% increase in the number of services that can be completed daily.

In the food service sector, Burger Wisconsin deployed AI-powered inventory management across its 25 locations. The system predicts ingredient needs based on historical sales data, weather forecasts, and local events, automatically adjusting orders to minimise waste while preventing shortages. This, the company says, has resulted in a reported 18% reduction in food waste and significant cost savings across the network.

Marketing and customer analytics

AI-driven marketing tools have proven particularly valuable for franchises seeking to maintain consistent brand messaging while tailoring campaigns to local markets.

Harcourts, New Zealand’s largest real estate franchise, has implemented an AI marketing platform that analyses local property trends and buyer behaviors to create targeted advertising campaigns for individual franchisees. The system automatically generates social media content, email marketing materials, and digital advertisements tailored to specific geographic markets.

Challenges in implementation: Scaling, connectivity and infrastructure

Despite the promising applications, franchises in New Zealand face several distinct challenges when implementing AI technologies. New Zealand’s market size presents inherent limitations for franchises considering AI investments. With a population of just over 5 million, even nationwide franchise systems operate at a scale significantly smaller than their counterparts in larger markets.

Effective AI systems typically require substantial datasets for training and optimisation. New Zealand franchises, especially smaller networks, can struggle to generate sufficient data volumes to fully leverage AI capabilities.

Employee training represents a significant challenge for franchise systems, particularly in sectors with high turnover rates. AI-based training tools are helping New Zealand franchises deliver consistent, accessible training across multiple locations.

While New Zealand has made significant strides in digital infrastructure, connectivity issues still affect franchise operations in rural and remote areas. This creates challenges for cloud-based AI systems that require consistent, high-speed internet connections.

Paper Plus, New Zealand’s largest book retailer with over 80 franchised stores, experienced this when implementing an AI-powered inventory management system, for example. Stores in areas like Auckland and Wellington saw immediate benefits, while locations in smaller towns encountered synchronisation issues and system delays that needed to be resolved.

Workforce considerations

The integration of AI technologies raises potential concerns around job displacement among franchise employees. This can be particularly relevant and of concern in areas where franchise businesses serve as significant employers in smaller communities. There’s a delicate balance to strike.

Communication is key, as always, to any change roll-out. Franchises will be wise to communicate that their AI systems are intended to augment their service and their people, not replace them. In New Zealand’s often tight-knit communities, maintaining that trust can prove essential to new technology adoption and business morale.

Successful franchise systems have found that transparency and employee involvement in AI implementation are crucial. Speedy Signs New Zealand created ‘digital champions’ within each franchise location — employees who received advanced training on new AI design tools and then helped train colleagues, for example.

Success stories: Franchises leading in AI adoption

Despite the challenges, several New Zealand franchise systems have successfully implemented AI solutions with remarkable results. The 2024 Westpac Supreme Franchise System of the Year, Driving Miss Daisy, is one such beacon.

Running two successful franchise territories in Auckland – Remuera and Ellerslie – has prompted franchisee Richard Lu to add AI to his resource toolkit. “I have been looking at AI for some time now and have been testing the systems myself to see how effective it can be in streamlining our operations.

“With regard to scheduling trips, using AI to assist with the best route available to drivers at any given time has proven very valuable at saving time and stress. Also, we have looked at AI to help with taking calls too. There are some AI systems that can help very effectively with that.

“For example, AI can be very efficient at taking voice messages and converting them into text. This can be particularly useful when liaising with people who may have difficulty hearing. Or, vice versa, converting text into voice messages can be helpful for people with visual impairments, say.”

It isn’t a Holy Grail, however. Richard says, “This application of AI needs to be trialled a lot more, though, from my perspective, as it’s still open to error. Some of our elderly clients or drivers present challenges to this technology with not having very loud or clear voices, or have differences in accents, for example.”

Bringing innovation to business is one way Richard and others in the Driving Miss Daisy franchise network are keeping ahead of the transport service curve and forging a successful road for their franchises. He says, “I am very interested in AI integration and I’m enjoying seeing what it can assist me and my businesses with for better efficiency. I’m excited to see where this can lead.”

Inventories and delivery logistics

New Zealand-founded franchise Hell Pizza, with over 70 locations nationwide, implemented an AI system to optimise kitchen operations and streamline delivery logistics. The system predicts order volumes based on historical data, weather conditions, local events, and even TV programming (yes, they’ve found that certain sporting events and TV shows correlate strongly with pizza orders, for example).

This predictive capability allows individual franchisees to adjust staffing and ingredient preparation in advance, reducing waste and improving service times during peak periods. On the delivery side, the system optimises routes for drivers, considering factors such as traffic conditions, order clustering, and delivery timing promises.

The company reports that franchisees using the system have seen an average 23% reduction in ingredient waste and a 15% increase in deliveries per driver hour, significantly improving profitability.

Customer experience personalisation

A major use of AI in franchising currently in New Zealand is in the area of personalised customer experience. Locally-founded gourmet burger franchise BurgerFuel, has leveraged AI to enhance customer experiences through its mobile app and loyalty programme.

Its AI system analyses individual customer preferences, purchase history, and even the timing of visits to create personalised offers and menu recommendations. The system also optimises the timing of promotions, sending offers when customers are most likely to respond, based on their historical ordering patterns.

The company reports that this ‘personalisation engine’ has increased customer engagement with the app by 45% and boosted average order value by 12% among its loyalty programme members.

The future of AI in franchising?

As AI technologies continue to evolve and become more accessible, their impact on New Zealand’s franchising sector is expected to grow substantially. Several emerging trends are likely to shape this future:

Collaborative AI development

Recognising the scaling challenges of the New Zealand market, it would make sense that franchise systems are likely to increasingly explore collaborative approaches to AI development.

Integration of local AI expertise

New Zealand’s growing AI ecosystem, including university research programmes and specialised AI startups, presents many opportunities for customised solutions that address the specific needs of local franchise operations.

Companies like Soul Machines, a New Zealand-founded AI company specialising in humanised digital interfaces, are already working with several franchise systems to develop virtual assistants tailored to the local market, including proper pronunciation of te reo Māori words and understanding of Kiwi colloquialisms.

Regulatory adaptation

As AI becomes more prevalent in business operations, New Zealand’s regulatory framework is likely to evolve to address associated challenges. The Privacy Commissioner has released guidelines specifically addressing AI systems and data collection, which will shape how franchise systems implement these technologies moving forward.

Franchise agreements are also evolving to address AI integration, with some newer contracts explicitly covering data sharing, algorithm training, and technology implementation requirements between franchisors and franchisees.

In conclusion

Artificial intelligence represents both a significant opportunity and a complex challenge for New Zealand’s franchise sector. While scale limitations and resource constraints present hurdles for implementation, the potential benefits in terms of operational efficiency, customer experience, and competitive advantage are substantial.

The most successful implementations thus far, in AI as with business development generally, have been those that acknowledge New Zealand’s unique business environment rather than simply importing solutions designed for larger markets. By focusing on specific high-value applications, collaborating across franchise systems, and leveraging local expertise, Kiwi franchise businesses are finding their own ways to harness AI’s potential while navigating its challenges.

As AI technologies become more accessible and adaptable, integration into franchise operations across New Zealand is highly likely to accelerate, at pace. For franchisors and franchisees alike, developing a thoughtful strategy for AI adoption — one that considers the unique characteristics of both the local market and individual franchise locations — will be increasingly essential to maintaining competitiveness in this evolving landscape.

The experiences of pioneering franchise systems demonstrate that when implemented with consideration for local context, AI can deliver substantial benefits in a market the size of New Zealand. As these technologies evolve, they promise to further transform the ways in which franchise businesses operate, engage with customers, grow and succeed across Aotearoa.

Heather Barker Vermeer is editor of Franchise New Zealand media.

She has worked as a writer and editor for over 20 years and is founder of Human Interest NZ, a writing and editing business with a focus on storytelling for a range of organisations across sectors. While she employed the services of search enginerelated AI in her research for this feature, and appreciates its myriad applications, she is most passionate about the importance of human storytelling. About the author

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POST-COVID SUCCESS

From hospitality novices to The Coffee Club award winners.

Despite post-Covid economic gloom of 2023, this was an opportunity Rakesh and Nuti Patel could not turn down. The Coffee Club, Tauranga Crossing, had come on the market at an investment cost that met their bank’s approval.

“Covid had really got us thinking about going into business for ourselves. Especially after 13 years working for a Tauranga manufacturing company, when the owner told me he wanted to sell and couldn’t give any assurances of ongoing employment,” explains Rakesh.

“Appreciating that this was not the right time to start a business entirely on our own, our focus was franchise opportunities. Even though we had no preference about what sort of franchise, The Coffee Club began emerging as a contender. It helped that I enjoy cooking, and Nuti had food outlet experience from working in a Toronto Taco Bell outlet.”

Ethical, environmental and social values

“The more we looked into The Coffee Club, the more impressed we became with New Zealand’s largest, most recognised and most awarded café brand. Looking beyond The Coffee Club commitment to good food, great service, excellent coffee, we were struck by the company’s ethical, environmental and social values,” Rakesh says.

“On top of encouraging franchisees to support their local communities through school sports and other sponsorships, The Coffee Club donates $100,000 to organisations such as KidsCan, SPCA, Make-a-Wish and Pet Refuge, annually. Another plus was that New Zealand franchisor co-directors Brad Jacobs and Andy Lucas had signed the Pride Pledge on behalf of franchisees to celebrate the diverse workforce and importance of representation.

“Sustainability is also a big commitment. For example, The Coffee Club Signature Blend beans are sourced directly from farmers and roasted in a machine that uses 25% less gas than traditional roasters. All cups, lids and straws are compostable and biodegradable.”

Disappointment turns to delight

Having narrowed their choice to The Coffee Club, Rakesh and Nuti approached Brad Jacobs only to find any opportunities were beyond their financial reach. Then, disappointment turned to delight some months later, when one of the smallest of The Coffee Club’s 67 cafés came on the market. Catering to around 100 customers, the café was affordable, and its location in the Tauranga suburb of Tauriko was perfect for the Patels.

“Tauriko is where we have worked for years, watching it grow from a few thousand residents to a population of over 18,000. And it’s not just residential, there’s a lot of commercial and industrial development too. Tauriko is also home to Tauranga Crossing which, with 70+ shops including Pak’nSave and 25 eateries, is considered the Bay of Plenty’s destination shopping centre.

“Just after Easter 2023 and having completed my training that included the excellent Six Building Blocks programme, we were The Coffee Club, Tauranga Crossing franchisees. In the post-Covid environment, Nuti continued her employment as we expected business to be sluggish.”

“Oh, my God, what have I done?”

“Sluggish was an understatement. There were so many days, when, with no customers for one to two hours and three staff standing around, I’d find myself asking, ‘Oh, my God, what have I done?’

“Luckily, Nuti was bringing in an income, but the real inspiration to keep going came from Brad, Andy and members of The Coffee Club franchisor team. Almost every day I’d get their calls offering encouragement and ideas on how to reduce costs. On our own, we wouldn’t have survived.

“Franchisor support and our perseverance paid off. Early in 2024 we turned the corner, with most weeks showing income and profits up. This also meant Nuti was able to leave her job to manage all aspects of front of house, while I was in charge of the kitchen.

“As a married couple working together, we decided it was important to have this strong demarcation of responsibilities. Believe me, it works.”

Award-winning couple

At The Coffee Club Franchisee Awards 2025 in Auckland, this business strategy clearly contributed to the Patels receiving the 2024 Operations Excellence Award and Rakesh winning the 2024 Chef of the Year.

Another of the couple’s operational rules is providing family time for their two daughters, Tasha (19), Keisha (14) and son, Tej (13). “We’ve made it a rule to never bring work home and that also means not answering phone calls after hours.”

Rakesh and Nuti estimate their customer base sits at around 40% regulars, with the balance coming from drop-ins; many being tradies, sales reps and Tauranga Crossing shoppers. Open seven days a week from 7am to 4pm, the café provides local employment for four full time staff and three part-timers.

“To show just how much we support The Coffee Club, our ambition is to purchase the two Tauranga cafés we once could not afford.”

Wherever you are in New Zealand

For Brad and Andy, the Patels show just how successful people from all walks of life can be as The Coffee Club franchisees.

“Regardless of previous careers, we want to hear from individuals, couples, partners or family groups who enjoy people and support our business ethics and values,” explains Brad.

“The kickstart we give through the Six Building Blocks, in just five weeks, equips franchisees to open their own The Coffee Club outlet.

“The first step is to contact me, wherever you are in New Zealand.”

The Coffee Club www.thecoffeeclub.co.nz Contact Brad Jacobs 027 526 3333 brad@thecoffeeclub.co.nz Advertiser Info

Nuti and Rakesh Patel

GUARANTEED INCOME?

What importance should you place on a work or income guarantee?

Some franchises offer a form of work or income guarantee, especially in the service sectors. If you are leaving a regular pay cheque behind for the first time, the idea of a guarantee can be an attractive one, because it reduces some of the risks of setting up your own business.

However, having a guarantee is still not the same as being employed. The amount guaranteed is likely to be enough to see you through difficult times or the initial start-up period. But, to get a real return on the time and investment you put in, you will need to make the business work. If you do not believe that you will be able to exceed the guaranteed amount and achieve your real goals, don’t buy the franchise. On the

other hand, if you just want some reassurance while you get your business-building skills up to speed, a guarantee can offer a safety net.

If the guarantee really matters to you, it’s important to know what it is and what it covers. In general, guarantees are divided into two types: work guarantees, where the franchisee is guaranteed a certain value of work that they must carry out in order to generate income, and income guarantees, where the franchisee is guaranteed a minimum income. Income guarantees are less common, so make sure you find out which is being offered.

Whichever type of guarantee it is, there are certain to be conditions to be met. For this reason, franchise buyers need to confirm exactly how any guarantee operates before making their decision. Here are some questions that may help:

• What is the purpose behind the guarantee being offered?

• Is it a guarantee of work to an agreed value or of income to a set level?

• What is the guaranteed amount?

• Under what circumstances will it be paid?

• How long will it be paid for?

• What special conditions apply (eg. must I accept any work given anywhere? Must I contact the franchise office every day for work?)

• When is the guaranteed amount payable?

• What happens if the franchisor cannot afford to pay the guarantee for the specified period?

• What evidence is there that the guarantee has been paid out?

• If you take the guarantee out of the package, does the franchise still appear attractive/viable?

This last question, above, is perhaps the most important of all. Franchising is generally a very low-risk way to go into business. But, if you want to lower the risk even further, don’t rely solely on guarantees. Choose wisely, do your research and, above all, take advice from a franchise-experienced lawyer and accountant.

True success depends not only on the training, support, and systems provided by the franchisor but on the commitment and hard work you put in – and no-one can guarantee those. In the end, your success is up to you.

We specialize in franchising law, o ering expert guidence to navigate its complexities with confidence. With a history in the field, we’re often called upon to author resources for a market-leading publisher. Whether you're a franchisor or franchisee, it’s our business to make your franchising business solid by helping you understand the finer details.

Contact

Call Alistair van Schalkwyk in the first instance on 09 308 8071 or email alistair@ascolegal.co.nz

NOTHING TO

LOSE

After 11 years, V.I.P. franchisee has nothing but praise for her investment.

If the success of a franchise was only measured in how long franchisees stayed with a company, then V.I.P. Home Services would be near the top of the list. It was over a decade ago that Shabina Din started her career with the franchise, and she has surprised herself with her achievements ever since. “In 11 years, we are nearly mortgage free and own a rental property,” she says. “I never imagined we’d get to this point. It just demonstrates the strength of the V.I.P. system, and the fact that I made the right choice.”

Shabina had been working as a barista at a local café but found the hours kept her away from her husband Faiyazu and her two children – both under the age of four at the time. “My mother had been involved in a different cleaning business,” she explains. “Although helping her gave me good experience, it was not the kind of business that really allowed you to grow. We started investigating franchises that had real business potential, and quickly decided V.I.P. was the one.”

Shabina found she was able to purchase a cleaning business local to her in Papakura. “The current franchisees were transferring to Whangārei to take up the master franchise there and trained me in all aspects of the V.I.P. system, which was very valuable,” she says. “The company has a four-week training period for all franchisees, which taught me to work efficiently, to the highest standards. And it educated me on how to run a proper business, which neither I nor my husband had any real experience of.

“One of the great bonuses was that I was introduced to all my new customers. And I still have some of my original clients today. Inevitably, people move on, yet with the V.I.P. brand, this invariably means they want you to continue as their cleaner. If that isn’t possible, you can rest assured they’ll always seek someone else from the same company.”

Easy to grow the business

Initially, Shabina worked in the business and Faiyazu continued in his job. As half of the round was after hours work, this proved a great way to generate some extra cash. “V.I.P. can always keep you busy, as they provide all the leads from your area,” Shabina explains. “It was then very easy to grow the business with the continued support of the company and, before long, we were employing people, too.

“For a while, we were working seven days a week, as we’d just bought a house. Today, we’ve cut back a bit. The children are now 10 and 13, and the business is flexible enough for us to collect them every day from school and make a very good income. Faiyazu works with a courier company, but I drag him in like a good husband to do the heavy lifting for me!”

I would not have survived on my own

Reflecting on her longevity with V.I.P. Shabina is emphatic that she would do it all again. “I’m convinced that if I’d gone into business on my own, I would not have survived,” she states.

“There is enormous value in a brand that customers know they can trust. And, in the home services market, V.I.P. is the best. From a franchisee’s perspective, it has the big advantage of a fixed monthly fee – you don’t pay a percentage, as the fee is very modest and remains the same whatever the volume of work you take on, or how much you earn!

“Furthermore, the franchisor is very supportive towards its people. They hold monthly local meetings, for example, which are a great way of swapping ideas and getting to know fellow franchisees, who are also very supportive. During the Christchurch earthquake and Covid era they halted fees and have supported franchisees going through sickness etc – they are so approachable with any issues.”

Family feeling

Says Estelle Logan who, with her husband John, is V.I.P. Home Service’s national franchisor for New Zealand, “It’s a great joy to us to have franchisees in the business who have made such a success and to have been able to enjoy their children growing up, too.

“V.I.P. has a great reputation for good reasons. We have over 40 years of experience in selecting the kind of people who maintain the standards that have built the franchise so successfully. Shabina and her family have made a great financial success of her business through dedication, hard work and sticking to the system.

“Like some of our franchisees, they started with $1,700 per week established customer base and have more than doubled their business. Being able to consolidate your round and sell on work often results in a tidy capital gain for franchisees. It is just another of V.I.P.’s benefits, along with our work guarantees.”

Indoors or outdoors

V.I.P. Home Services offers two different kinds of franchise: indoor (all types of cleaning) and outdoor (lawn mowing, gardening and other work). “V.I.P. offers a completely flexible system that can be tailored to your needs,” says Estelle. “Shabina’s choice for V.I.P. as a business has been a solid investment that has brought her family a great lifestyle and an excellent income. Whether you’re looking for a full or part-time business, we are currently seeking new franchises throughout the country, as we have established and new growth opportunities available.”

Advertiser Info

V.I.P. Home Services

www.viphomeservices.co.nz

Contact Nationwide Enquiries 0800 84 74 96

estelle@viphomeservices.nz

Cleaning up in franchising! Shabina Din

PROPERTY MANAGEMENT –

THE FRANCHISE FOR YOU?

Quinovic Property Management has room for new franchise opportunities across New Zealand.

When Tim and Stephen Dacombe-Bird bought Quinovic Property Management Group in April 2020, New Zealand was in a nationwide lockdown, and the world was grappling with a global pandemic. While some might consider this an unfavourable time to take on a new challenge, the brothers were undeterred.

As Tim explains, “Stephen and I spent our first 100 days as Quinovic franchisors connecting one-on-one with each of our franchisees. Although we had to do this remotely out of necessity, we believe the unique circumstances helped us build a stronger rapport with our franchisees.”

While the pandemic had its challenges, the resilient nature of professional rental property management meant that Quinovic’s business was not directly affected in the same way that so many other businesses sadly were. In addition, Stephen believes the ongoing success of the business can be attributed, in part, to Quinovic’s experienced franchisees, many of whom have been part of the Quinovic family for years.

“I’m still a Quinovic franchisee and have been for around 18 years,” says Stephen. “It might sound like a long time, but it’s not unusual.

“Quinovic franchises often remain in the same hands for long periods because the business is robust and resilient. Property investment continues to be a solid investment option and professional residential property management services are becoming more sought after.”

People at the heart

Franchisees can employ property managers or, in smaller offices, take that role on themselves. Quinovic property managers find safe and well-maintained homes for their tenants. They handle everything from maintenance requests and communication through to ensuring secure tenancy agreements. The goal is always to provide a seamless rental experience.

“We’re known for building long-term, positive relationships with both our property owners and tenants,” says Tim. “Our focus on clear communication, responsiveness and property upkeep helps reduce tenant turnover and vacancies; this creates more stability for everyone.”

The role of technology

Technology also plays an important role in property management and Tim views this aspect of the business as key to Quinovic’s success in the industry. Quinovic’s proprietary management software QPMS is continuously evolving with regular enhancements to align with best practice industry standards and legislation, such as the new requirement for online bond lodgement.

Along with a robust knowledge centre on their website, franchisees have access to Quinovic’s state-of-the-art property management systems and best practice business tools. They enjoy training and ongoing support to get the full benefit from Quinovic’s suite of world-class technology.

“Our systems lead the industry in reporting and payment processing, with our property owners benefiting from real time secure access to their property financial and condition information,” explains Tim.

Access to the experts

Rental and tenancy legislation have been in a state of flux for some time, and it can be challenging to keep up with the seemingly ever-changing legal requirements of the Residential Tenancies Act of 1986. This can be daunting for everyone involved.

To assist with ensuring compliance with current legislation, Quinovic provides an in-house compliance team to support franchisees.

The compliance team keeps franchisees well-informed and up to date about new legislation and changes to rules and regulations in the industry.

Ready to learn more?

Franchisees should have a diverse background and skill set that aligns with the demands of managing properties, handling client relationships, and running a successful business, says Stephen. “While prior experience in property management is advantageous, strong business acumen, leadership, an interest in residential property, and customer service skills are equally critical.

“If you share our core values of care, professionalism, integrity, accountability, enthusiasm and curiosity, Quinovic might just be the right fit for you,” he says. “In return, we’ll equip you with the knowledge, tools and support you need to succeed.”

Greenfields franchises are available for $47,500. In addition, you will need to fit out an office, have a car, ‘tools’ for the job (computer, phone etc) and be able to finance an initial rent roll acquisition of at least $200,000. Larger, established franchises are also available for seasoned investors.

Tim and Stephen encourage you to get in touch. “If you’re looking for a business investment opportunity that sets you up for success from day one, along with long-term wealth creation, Quinovic could be the perfect opportunity for you,” they say.

Quinovic Property Management www.quinovic.co.nz Contact Parrish Wong franchise@quinovic.co.nz Advertiser Info

aren’t any stock holding costs and income is regular and assured.

Stephen and Tim Dacombe-Bird

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Franchise New Zealand is much more than a quarterly print magazine. To keep up-to-date with all the latest franchiserelated news in between print issues, visit our website www.franchise.co.nz and subscribe to our free monthly newsletter. You can also follow Franchise New Zealand media on LinkedIn, Facebook and Instagram.

NEW VISA RULES NOW APPLY

Almost a year after sweeping changes to the Accredited Employer Work Visa (AEWV) were announced, new rules are in place.

Following a string of Government announcements, starting last April, changes to the rules around the Accredited Employer Work Visa (AEWV) scheme finally come into effect in March 2025.

The changes were widely welcomed by the franchise sector, signalling a reduction in red tape for migrants and employers. It is hoped the measures will simplify work being done by visa staff and place franchises on a level playing field with other businesses when it comes to work visas. These changes will enable franchisees to apply to bring in workers from overseas through the standard, high-volume, or triangular employment accreditation.

This suite of changes includes:

• Introducing an English language requirement for migrants applying for low skilled level 4 and 5 roles.

• A minimum skills and work experience threshold for most AEWV roles.

• For roles that fall into the level 4 and 5 categories, employers will need to engage with Work and Income before approval to bring in migrants will be granted.

• Reducing the maximum continuous stay for most level 4 and 5 roles from five years to three years.

• The franchisee accreditation category will be disestablished and these businesses will be able to apply to bring in workers from overseas through the standard, high-volume, or triangular employment accreditation.

The Franchise Association of New Zealand enthusiastically embraced the positive changes, saying that over 30,000 franchisees look set to benefit from the levelled playing field of the AEWV accreditation programme for hiring migrant workers. Announcing the change to members, FANZ said: “This development brings significant advantages, including substantial cost savings in application fees and enhanced efficiency with a streamlined two-year renewal cycle.”

Specialist franchise law firm Stewart Germann Law Office (SGLO) is celebrating after being recognised at the International Franchise Association Annual Convention in Las Vegas.

Winners in the prestigious international 2025 Global Franchise Awards, honouring excellence in franchising, were named in February, with New Zealand’s Stewart Germann, Khusbu Sundarji and the team at SGLO achieving a Highly Commended award.

SGLO was up against four much larger US law firms in the Best Franchise Law Firm of the Year Awards.

“I am thrilled to announce that we came second and were Highly Commended,” said Stewart, on his return from Las Vegas. “We were honoured to receive the award.”

FRANCHISING OUTLOOK

Franchisors anticipate the gradual economic recovery will improve business results for both their franchisees’ and their own businesses, according to the latest Franchising Confidence Index figures.

Franchisors were significantly more positive this year about the outlook for their own businesses and those of their franchisees, with confidence levels even exceeding those profiled in recent NZIER and ANZ business opinion and outlook surveys. Franchisors expressed much greater confidence in franchisees’ sales and profitability levels improving this year, followed by a consequent improvement in potential franchisor growth prospects.

The top challenges perceived shifted focus in 2025, with access to finance being of less concern than the ability to find good franchisees and ongoing concerns with the impact of the economy.

Key findings from the survey results were presented at a webinar in February, hosted by report publisher Dr Callum Floyd of Franchize Consultants. They include:

• Improved business confidence

• Challenges to development

• Opportunities for development

• Sector sentiment

• Emerging trends

Read more at franchise.co.nz/articles/3928

In January, Eden Exchange, owners of Franchise New Zealand media, announced their acquisition of SC Ventures-backed Dealcierge, and the launch of edenX.

With reach into Australia, New Zealand and now across APAC, the launch of edenX provides both Eden Exchange and Franchise New Zealand media clients with access to new markets, and new services and opportunities.

If you’d like to learn more about edenX, and what it could potentially do for your business, visit the website: edenx.global

FRANCHISING UNITES AGAIN FOR CHARITY PORK PIE RUN

The franchise sector duo of Matt Woodley and Nathan Bonney are back for another epic adventure on the 2025 Pork Pie Charity Run, revving up to hit the open roads of New Zealand once again! After completing their first run in 2023 as a one-off, bucket-list experience, the duo quickly realized they couldn’t resist the thrill – or the opportunity to make a difference for Kiwi kids in need.

In 2023, the pair not only crossed the finish line but thanks to considerable support from the franchise sector, they hoisted the trophy for raising the most funds. They were determined to hit the $100,000 mark for KidsCan, but missed their ambitious goal. This time, they’re rallying together with greater resolve – hoping to raise an even larger sum to provide food, clothing, and basic needs for children across New Zealand. Matt, Nathan, and their faithful 1999 Mini Cooper, “Minty,” will be taking to the scenic backroads once again, but they need your help.

“Minty might be small, but with New Zealand behind us, we’re ready to make a big difference,” says Matt. “We’ve seen first-hand the impact these funds have on KidsCan, and it fuels our drive – literally and figuratively – to give it our all once again.”

The 2025 Pork Pie Charity Run is scheduled to take place across New Zealand between 4th – 10th April, and Matt and Nathan are inviting New Zealanders to join their journey, either through donations, sponsorships, or even cheering them on from the side lines as they pass through towns and cities.

For those interested in supporting Matt and Nathan on their mission to raise funds for KidsCan, visit porkpiecharityrun.org.nz/t/the-bonodleys or email nathan@iridium.net

END OF AN ERA AS FANZ CEO STEPS DOWN

Long-serving Franchise Association of New Zealand CEO Robyn Pickerill has retired from the role, stepping down to spend more time with family.

Making the announcement, FANZ Chair Brad Jacobs said, “On behalf of the Board, all members, and partners of FANZ, I would like to take this opportunity to thank Robyn for her huge contribution to FANZ over the past nine years. Robyn and her team have really transformed FANZ over her time as CEO, making it the very professional Association it is today –one I am very proud to be part of.”

Katrina King has joined FANZ as the new CEO. Katrina comes to FANZ with a very strong background in governance, leadership and communications, most recently leading the Grief Centre. She also has significant experience as both a member and chair on a range of boards and has good knowledge and understanding of franchising.

Franchise Coach, Stewart Germann will walk you through the process of becoming a franchisor from initial enquiry through to opening the doors, including for overseas brands setting up shop in

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A DRIVING FORCE FOR SUCCESS

Franchise Accountants is the award-winning name behind several successful franchisees in the 2024 Supreme Franchise System of the Year.

When Richard Lu considered transitioning from his role with St John Medical Alarms, to franchise owner with the Westpac Supreme Franchise System of the Year 2024 Driving Miss Daisy, he sought the advice of Philip Morrison at Franchise Accountants. That led him down a path to success he could hardly have envisaged.

“Being the first time I’d dealt with franchises, I wanted an accountant and advisor who knew everything there was to know about franchising in New Zealand. I saw that Philip and his team were six times winners of the Service Provider of the Year award and had helped several other Driving Miss Daisy franchises, too, so I knew he was the man for the job!

“I felt Driving Miss Daisy was a great franchise opportunity, and the franchise area available was one I am very familiar with,” he explains.

Richard has lived in Auckland for almost 30 years, studying at Auckland Grammar School and the University of Auckland, where he gained a degree in biomedical science. This led him to work with St John Medical Alarms. “There, I had the opportunity to interact with many elderly clients and understand the services Driving Miss Daisy provide,” he says.

Beyond all you’d expect

As well as being ‘incredibly helpful’ during the due diligence process, Richard says Philip, his colleague Hayden Cargo and the whole Franchise Accountants team, went far beyond his expectations of what a franchiseexperienced accounting business could add to his pre-purchase decision making. He shares, “Beyond all you’d expect from an accountant, Philip and his team’s franchise expertise meant they could also answer very specific questions about Driving Miss Daisy’s franchise model. They gave me the best advice based on years of knowledge!”

Richard subsequently took the leap to buy the Driving Miss Daisy Remuera and Ellerslie franchises and now has nine vehicles, 11 drivers and runs more than 1000 trips per month. His franchises support people of all ages to enjoy a fuller, freer life.

“Driving Miss Daisy is a wonderful service, not only supporting the elderly and injured but also assisting those who don’t drive. We offer our clients independence, safety, personal care, and cost-effective transport. We can even help with children, guiding them to and from school or extracurricular activities.”

Richard credits the sector-specific advice he received from Philip and team in giving him the confidence to proceed and flourish in franchising.

He says, “The kinds of questions Philip and his team were able to answer included queries I had around such things as why are Driving Miss Daisy franchises for sale rather regularly?

“I was reassured by the responses I received around the numbers of franchise owners being semi-retired people, or retirees, who want something to do, but who perhaps then find that the franchise area is quite small for all the paperwork involved, for example. This was a great point from Philip, which I really took on board. I discovered you ideally need to have a decent sized business, if you can, hence the reason I have taken on the two franchise areas of Remuera and Ellerslie.

“The financial analysis Philip provides goes back over three years – it’s extremely comprehensive – and Philip and his team have been great at giving us all sorts of business advice too, such as GST filing, training on Xero and so much more.

Leave no stone unturned

Richard now employs a full-time admin person to handle said paperwork. “And I’ll probably need another part-time admin support person soon, too,” he says. Such is business. He has also been an early adopter of AI technology to optimise his operations (see cover feature on page 6 for more).

“I’m very glad to have taken the leap into franchising, with Philip’s guidance. I love what I do. The team takes pride in providing a service that is second to none and making sure that we’re family when family can’t be there for our clients.”

That Richard loves what he does certainly shows in terms of success. And that, in large part, stemmed from the support received when Richard was contemplating taking those first steps on his franchising journey.

He encourages others looking for a business opportunity to take the very best of advice too.

“It’s great to have the backing of an accounting company that leaves no stone unturned and one that is so familiar with all the intricacies of franchising here in New Zealand.”

Franchise Accountants www.franchiseaccountants.co.nz

Contact Philip Morrison / Hayden Cargo 0800 555 80 20 / 021 22 99 657 pmorrison@franchiseaccountants.co.nz hcargo@franchiseaccountants.co.nz Advertiser Info

Driving business forward: Richard Lu and Philip Morrison

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Join other top franchisors who use this best-practice tool and improve the success of your network.

Scan the QR code to learn more about FranchiseLab Recruiter.

MOVING TO THE REGIONS

Buying a franchise enables you to start a new life almost anywhere –and regional businesses can be more profitable with less stress, too.

Image: www.stock.adobe.com/mdurinik

Leaving the big smoke to take up a business opportunity in a smaller town or a different region can have many advantages, from financial freedom to family lifestyle.

According to our recent Prospective Franchisee Survey on page 28, over a third of franchise buyers would consider moving to another region to take up the right franchise opportunity. Another 19% are undecided, so let’s have a look at the pros and cons of making a fresh start.

According to Philip Morrison of Franchise Accountants, “For a number of years now, we have been seeing more and more clients looking to sell up property in Auckland and move further afield to start businesses. They see it as an opportunity to improve their financial position overnight, reduce debt and improve their quality of life, and if they want to have their own business then cashing in on their property can make it very affordable.

“If they are concerned about leaving the Auckland property market altogether, then keeping their property and renting it out can be a good option. They can almost certainly rent something in the regional centres much more cheaply, so they are reducing the burden of debt that the new business needs to support. In turn, that enables them to pay off any borrowings and improve profitability more quickly.”

However, Philip warns that, “Whether you choose to sell or rent, there can be tax implications. If you sell a property that you have only recently bought, or that was a rental property, it may attract capital gains tax. If you rent out a property, you need to take care to structure the ownership and any loans in the most tax efficient way and know what expenses can be claimed when managing remote properties. Everyone’s circumstances are different, so it pays to take proper professional advice to ensure you have the right structures for your own individual needs.”

Developed by Greg Nathan – author, business psychologist and member of the Franchising Hall of Fame

Big bucks or bright lights?

Regional locations can hold another surprise for business buyers, too – they may not attract the bright lights, but they can bring in the big bucks. In fact, some of the most profitable outlets in many franchise systems are in the regions rather than the major centres.

The key word here is ‘profitable’ rather than ‘highest sales’. Regional centres might have a smaller economy, but they can produce better results. There are four main reasons for this:

1. Regional businesses often enjoy far better rent ratios than urban ones. The property market and rates in major cities mean that many businesses need to have a significant level of sales before they even cover their costs. That’s why so many of city outlets are increasingly open all hours – they can’t afford not to be.

2. Although sales may be lower, so are staffing costs. Rent and staff are the two biggest costs for most businesses, which allows for lower fixed costs and greater profitability. Wages may be lower in the regions, although minimum wage rates are national, and there may be grants available to help people get off long-term unemployment and into paid jobs. All these factors add up.

3. In many sectors, there is less competition both from other franchised brands and from independents. While some independent operators may be excellent, most will be average and none will enjoy the buying and marketing power of a franchise, and the operational support that goes with it.

4. It’s also important to realise that because other costs such as housing are lower in most centres, franchisees don’t need to take as much out of the business to cover their everyday living costs. This means they can reduce debt faster and re-invest as required.

All these benefits add up – and when you add in the double disadvantages of city property prices and all-day traffic jams, the appeal of regional businesses becomes obvious.

The franchise advantage

Of course, all these factors apply to non-franchised businesses just as much as franchised ones, but franchises have additional advantages. For a start, no matter what the size of the business, you’ll still get the same level of training and support from the franchisor, because that’s what franchises do.

Even if you have a small retail outlet in Whanganui, you’ll only be paying the same for your goods as an outlet five times the size in Sylvia Park, because that’s how franchises work – they pool their buying power. You’ll have more security of supply, too, and while regional locations can mean higher freight charges, many franchises have good national deals in place.

And you’ll have the benefits of combining a nationally-known brand with truly local ownership – something that creates an incredibly strong business profile.

Where to go?

Deciding to leave the city is one thing – deciding where to go is another matter entirely. Some people will choose to move to areas where they have family or other connections, which can be an important factor in feeling at home in a new community. Lifestyle preferences are also important: if you want to be near good beaches, or good fishing, or ski fields or hunting, this needs to play a part, too.

As networking is an important factor in growing many businesses, it can be an advantage to know people in the area you are moving to, whether

through existing family, children’s activities, sports or hobbies. On the other hand, as many franchisees have found, operating the local café or cleaning business can be a great way of getting to know people and making new friends.

Another good reason for selecting a particular area might be that the franchise you are interested in has a good location available. Look through this magazine and you’ll find plenty of franchises which are crying out for franchisees in particular parts of the country, such as Paramount in Queenstown and Otago, Kitchen Studio in Whangārei, Queenstown, Invercargill, South Canterbury and the Kāpiti Coast, and Choices Flooring in Northland, Gisborne, Hawkes Bay, Manawatu, Marlborough, Canterbury, Otago and Queenstown.

Some franchises, such as CrestClean, offer a special relocation payment for new franchisees willing to move to a region such as Mangawhai, Whakatane, Taranaki, Kāpiti Coast, the Wairarapa, Nelson and Otago where customer demand is high. And when franchisors say they have opportunities nationwide, they usually mean it – so if you like a brand, ask what locations are available.

Of course, regional opportunities aren’t just for those who have got fed up with city life – they are for migrants, too. Currently, approximately half of the 15-25,000 new migrants to New Zealand every year settle in Auckland, placing a further burden upon the city’s infrastructure, whereas many regional centres have housing, transport and opportunities ready and waiting for skilled workers and new entrepreneurs.

One of the aspects that refugees from city life and migrants from other countries alike can benefit from is the assistance available from local councils around the country. Few offer actual financial incentives but most councils around the country have some sort of economic development strategy and are keen to help new businesses establish themselves and contribute to the local economy – especially if they provide employment. Something to be particularly aware of is strategic planning, roading changes and other development. It pays to contact the council or local development agency early to see if you can spot good opportunities.

Is it a good fit?

Finding the right location is always critical to the success of any new business, so if you are flexible about where you go and prepared to take an opportunity when it arises, you could find that it pays off.

That doesn’t mean that buying a franchise is a guarantee of success, though – you have to be certain that any proposed venture really is a good location on the right terms. No matter how reasonable the rent might seem by city standards, you have to get the right number of people passing the door to make a business profitable.

And while many franchises have different models for regional markets, such as smaller footprint or lower capacity stores, some don’t. While a small town such as Tīrau might support a far larger café than the resident population would justify because of its massive traffic flow and popularity as a refreshment stop, other locations require more compact (and cheaper) designs.

How to get there

If you’re looking to make the change from city living, then, or want to move closer to friends or family in another part of the country, buying a franchise may offer the opportunity you’re looking for.

Here are some big questions to ask yourself. Once you’ve answered those, turn to page 60 to see our Directory of over 275 different franchise opportunities.

• What do I want to put into and get out of life?

• What does my family need and want for a good lifestyle?

• What would I need to pay to rent or buy a suitable home?

• How much capital could I release from my home to put into the business?

• Does the region have a suitable market for my chosen franchise?

• What is the competition? Is there much opportunity for growth?

• Is there the infrastructure we need for education, sports we enjoy, leisure activities, culture?

• Are there work opportunities for family members if they are not involved in the new business?

• Do we have family members/friends nearby?

• Would we fit in the local community? How easily do we make new friends?

• Is this a good time for children to change schools?

• What opportunities are there in the new area for lifestyle changes? eg. less time commuting, more time for family or favourite hobbies.

• Is this a region I’ve visited and thought, ‘I could live here’?

NURTURING A THRIVING COMMUNITY

Coffee Culture is expanding and bringing its unique magic north.

“What if we do something together involving both coffee and people?” This was the collective thought of Clynton and Karen Drumm who are now two years into their successful venture with Coffee Culture at Kaiapoi, near Christchurch.

“We knew it would work,” Clynton states, “as the brand has been around for thirty years, but it was our first foray into business together. So there was a quiet unease of the unknown which has been totally quieted now we are running a very successful, profitable business!”

Coffee Culture has 20 outlets, the majority in the South Island, and is looking to expand its brand of culture and community – especially now in the North Island. “That was the thing that drew me to the brand in the early days,” says Clynton. “There has always been a very strong sense of community in the stores – purpose built from the start.”

The first Coffee Culture store was opened by founder Chris Houston in 1996, and offered a simple menu, of coffee, tea, desserts and big bagels. “Not a great deal has changed since,” says Coffee Culture’s COO, Sacha Coburn. “The clue is in our name, and we’ve refined operations, evolved and demonstrated the brand’s durability ever since.”

Creating culture and community

Key to the durability of the Coffee Culture brand is its focus upon community and individual design. No two stores are alike as the franchise has specifically concentrated upon creating beautiful stores designed to suit their local areas and operators.

“As with our store,” says Clynton, “a common thread is that Coffee Culture has a great deal of input into the design. I had been working in graphic design with the brand for a long time at head office. This gave me a unique view into how the franchise operates. Karen and I might have considered a green fields site, but the opportunity in Kaiapoi was simply too good.

“The old store was in the Blackwell’s Department Store which was demolished following the earthquake. After the rebuild Coffee Culture was offered space, and we jumped at it. Location is crucial and a real strength of the brand is its insistence on location coupled with good tenancy packages. A new franchisee might well hone in on an excellent location, but getting the kind of tenancy package to ensure it is profitable, long term, is something Coffee Culture has been diligent about.”

Award winning opportunity

Following their success winning the Retail and Hospitality Franchise of the Year at the 2024 Westpac New Zealand Franchise Awards, the business is seeking to expand, particularly in the North Island. “We are looking for people very like Clynton and Karen who love coffee, being with people and creating their own vibe,” says Sacha.

“This is a great opportunity for hospitality professionals, or people with a passion for service to reap the rewards of hard work and secure their financial futures. We are very proud that we’ve weathered every storm

that has come our way in 30+ years – earthquake, GFC, pandemic to name a few – all our stores have thrived and grown which is testament to a great concept and a terrific team at head office. And we do also still have a few choice locations in the South Island to be filled.”

Looking ahead

Having worked in bars for a lot of his previous time in hospitality, Clynton says one of the great advantages of Coffee Culture as an owner is that there are no late, late nights. “We definitely fulfill Coffee Culture’s remit of being part of the local community,” he says. “We are still refining what we have here and will certainly consider another outlet in the future –the brand is well suited to multi-unit ownership. However, with children of 10 and 13, we’ll train them as baristas before we expand,” he jokes.

“We are very fortunate to have such a good franchisor team to turn to, especially Sacha and Chris who have travelled the world meeting likeminded businesspeople and getting a much more global view of the coffee industry. You can get caught up in the day-to-day, but knowing they are out there keeping an eye on hospitality trends is very positive for us and the brand. I think it just adds to the magic that is Coffee Culture!”

Seize the magic

If, like Clynton and Karen, you would like to seize the magic too, Coffee Culture promises a first-class package and ongoing support from a dedicated, homegrown team of experts. “You don’t need a full-time chef,” Sacha explains, “just a team of enthusiasts who understand the joy of coffee. You will have a gorgeous, quality coffee shop that will reflect your local community – there is no cookie cutter approach with Coffee Culture.

“As all our franchisees point out, every day is different and offers great opportunities to meet people from all walks of life and build relationships with them. Coffee Culture is an affordable luxury – our guests keep coming back often and regularly because we do what we do so well.

“Financial assistance is available and, depending on location, you can expect to complete fit out, tenancy agreements and franchise fee from an initial investment of $350 -$500k. Hospitality is our heart, we care about and deliver sustainable profitability, and if that resonates with you then give us a call.”

Coffee Culture www.coffeeculture.co.nz

Contact Sacha Coburn LLB MEd 027 475 0390 sacha@coffeeculture.co.nz Advertiser Info

Coffee Culture: Clynton Drumm

Karen Drumm

THINKING OF BUYING A FRANCHISE BUSINESS?

With interest rates dropping, agriculture doing well and tourism improving, disposable income is projected to increase, prompting more people to look at going into business. Westpac’s Daniel Cloete looks at questions to ask to become an educated franchise buyer.

L ast year was a tough year for many small businesses in New Zealand, especially for industries such as hospitality, construction and retail. Some are still struggling to return to profitability, due to a combination of margin pressures and sales. As a result, many franchise systems have been tweaking their business models to support franchisee profitability. The good news is that our economists feel some of the big financial headwinds we’ve been wrestling with are now easing, and higher

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commodity prices will boost incomes in our rural regions. Although we’re still facing challenges, including an increasingly rocky global outlook, most people with mortgages in New Zealand are fixed for a relatively short period currently. This means a large percentage will roll off current rates onto lower rates this year, in an environment where the OCR has been dropping. Overall, economists think 2025 will see the New Zealand economy turning a corner.

Potential franchisees

For potential franchisees there are many issues to consider and many questions to ask. Firstly, there are questions about the industry they plan to go into. Then, questions around which specific system and location. This is normally followed by a more detailed financial due diligence process, some of which we covered in our ‘Due Diligence – Getting it Right’ article.

The secret is to become an educated franchise buyer ; asking the right questions, from the right people, at each stage. Compared to a decade ago, there is ever more information online from banks and other professional service providers. Unfortunately, potential franchisees don’t always use these resources, or don’t spend enough time doing proper due diligence.

Although there are more to consider, here are some main points to direct your initial enquiries.

Industry and trends

Before starting to look at franchise systems, ask questions about the viability and trends in the industry you are considering.

Questions to ask yourself about your franchise should include:

• Is there a real need for this product/service?

• How stable is that need?

Daniel Cloete

• Is the product/service still growing as a category?

• How large is the current market and the potential market?

• How much competition is there in the category already?

• How long have those companies been established?

• Are there several franchises to choose from?

• What do they have in common?

• How are they different? Is that important?

Questions to ask the franchisor

Ask for all the details on the terms of the franchise agreement. This can, for instance, be five years, with right of renewal for another five years.

If buying an existing business, check how much of the term of the franchise agreement is left - do you get a new term? Are there any transfer fees or renewal fees payable?

You franchise lawyer will be able to explain these issues to you.

• What fees are payable, initially (franchise fee) and ongoing?

• What do you get for these payments? For example, training, intellectual property, lower prices from suppliers etc.

• What evidence is there that the franchisor continues to invest in the system? This includes renewal of the concept, products, management information, using AI and other systems. This is very important if the individual franchisees want to stay competitive and profitable.

• Is multi-unit franchising available? Many franchisors prefer owners operate the units but if you want to grow the business to include several units, make sure this would be possible. One franchisee owning several franchises is becoming more common; studies in the US have shown 20% of franchisees now own 52% of outlets.

• Is the franchisor a member of Franchise Association of New Zealand?

• Do they have a disclosure document? If not, how can you source that information?

• How many franchises are there? Have any failed? If so, why?

• What levels of training and support are provided? Do they fit with your needs? How long are these available for? Do they include staff?

Questions to ask other franchisees

Franchisees normally love to talk about their business. You will typically be able to learn a great deal from them, ranging from operations to profitability, cost structures, support provided, and more.

For first time buyers, probably after signing a confidentiality agreement, the franchisor may provide a list of franchisees to talk to. Contacting other franchisees in the system can be very enlightening.

• Is the franchise what they expected?

• What hours do they work?

• How supportive is the franchisor?

• What do customers think of the franchise?

• Does the franchise have a Code of Practice? How is it enforced?

If the answers to any of these questions are ‘no’, find out why.

Similarly, ask your specialist franchise lawyer to explain your rights and commitments under the franchise agreement. If it is a retail business, check the terms and conditions of the lease for the premises to check it isn’t expiring soon or increasing dramatically.

Next time, we will cover how to turn the dream into reality through the right questions to ask about funding the business, in more detail.

This is far from an exhaustive list. Get all the answers to all your questions. And if you have any more questions, ask them. If you don’t understand, or need more detail, say so. Don’t feel guilty for asking lots of questions – your money, livelihood and future are at stake.

About the author

Daniel Cloete is an Area Manager Business and the National Franchising Manager for Westpac. Contact the Westpac Franchise Team on 0800 177 007 or Email: franchising@westpac.co.nz

The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.

If you’re customer focused and in search of a franchise business that can provide stability and consistent returns, now is an exciting time to join Liquorland

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• • Excellent supplier terms

• • Support office expertise in operations, merchandise, finance, IT and marketing

• Annual profit share rebate

• • Airpoints, Click & Collect and Online Delivery

• • Ongoing product and service training

• • National promotional and marketing programme

• • Over 40 years’ experience as a Franchisor

• • Alignment with Foodstuffs NZ

• • New Zealand’s most preferred liquor retailer*

If you’re interested in becoming a Liquorland franchisee please email Dave Yurak at davey@liquorland.co.nz

KEEPING CUSTOMERS LOYAL

Tranxactor provides the technology behind strong, enduring customer connections for all franchises - from single outlets to whole networks.

For 24 years, one proudly Kiwi company has been a key support partner for many of New Zealand’s most successful franchises, particularly across the retail and hospitality sectors including food and groceries, retail, pharmacies and shopping malls.

Tranxactor is the trusted service provider responsible for many of New Zealand’s leading loyalty, gift card, CRM and payment solutions, quietly and consistently working away behind the scenes in partnership with many of the country’s highest profile retail and trade brands.

The company offers two streams of core services, explains founder and CEO John Norrie. “One is the streamlining of payment services and incorporates activities such as gift cards and savings cards. We provide an end-to-end service that integrates with the country’s payment networks and EFTPOS facilities. We can also set up physical and/or digital gift card programmes suitable for single stores, right up to major nationwide retail groups.”

Tranxactor manages everything from designing cards and setting up connectivity, to providing integration with any physical POS systems, John explains. “Basically, we deliver a one-stop solution for gift and related products, which can include Christmas savings clubs and preloaded cards.”

The other stream of Tranxactor’s core services is supplying platforms to run ongoing business-to-consumer or business-to-business loyalty programmes for brands.

“We can create any style of a loyalty programme, from very straight rewarding for money spent, through to analysing the full shopping basket mix. This enables a drill-down to individual products and generates rewards or incentives accordingly. Rewards and incentives can happen in real time or form the basis of a granular look at customers and their purchase behaviour.”

Tranxactor has traditionally focused on structuring loyalty programmes right across the retail and hospitality spectrum, John says. “But we also cover other business and trade sectors – anything from mobile mechanics to carwash businesses and any business that runs on transactional activity.”

Affordable, scalable solutions for all franchises

In the current tough economic climate, customer engagement and repeat purchase or visit activity is critical, says John. “And it’s absolutely vital to have the ability to communicate to your customers directly based on that activity knowledge.”

While Tranxactor has historically worked primarily with very large business groups, John says today they’re well equipped to manage customer connections for much smaller groups right down to a single store. “All size businesses can certainly benefit from the many services that we provide. We tailor those services and end solutions to suit each business, and to cover both ‘gift’ and ‘loyalty’.

“It doesn’t have to involve high end products or plastic cards, either. Our solutions can be a simple, and affordable, all-digital solution,” John explains. He says a lot of the work they do now is helping businesses transform their loyalty or payment programmes from a physical ‘paperbased’ environment to an all-digital one, or from physical plastic to fully digital.

John is proud to report that transformation all happens seamlessly, with no interruption to the client’s day-to-day business. He says their service is all-inclusive and extends to segmenting customer bases based on their purchasing behaviour, as well as training frontline staff and assisting with the CRM programme structure.

“We want our clients to succeed, and we work really hard to ensure that they achieve their goals.”

A long history of CRM

Tranxactor has client partnerships that span over two decades. Many of its experienced staff have been with the company from those early years and it has clients both here and offshore. It works hard to ensure that it delivers CRM and loyalty solutions, either outsourced or inhouse, on time and on budget.

“We work with clients big and small to ensure a win-win for everybody. We maintain very close relationships with our clients to achieve the results agreed upon and I’m proud to say that has been the key to our success and longevity,” John says.

“We’re committed to delivering an exceptional service as well as value for money on what we deliver.”

In addition, John says he is happy to introduce a Tranxactor client to any interested franchisor as a reference.

Keeping customers coming back

Customer loyalty is a long-term commitment. It’s about building that lifetime relationship between your business and your customers.

Tranxactor is about helping businesses make customers feel like they’re truly part of something special. By offering them the right incentives and/ or rewards they’ll want to return to that business, to spend more, and be an advocate for your brand, explains John. “Of course, the cost of doing that is dependent on the scale.”

The absolute key to customer loyalty is understanding your customer, John says. “If you have a customer making, say, a once-a-year purchase then your engagement with that customer is more about just staying in touch. If it’s a customer making daily purchases, then the engagement is ensuring that the next day’s purchase is still with you, and not your competitor down the road.”

Finally, John says, loyalty comes from the way you communicate with your customers. “The aim is to always make people feel like they are part of your family. Call us today to find out more.”

Tranxactor www.tranxactor.com

Contact Gurdeep Talwar 021 242 7033 09 369 5832 sales.nz@tranxactor.com Advertiser Info

Tranxactor founder and CEO John Norrie

WHAT DO FRANCHISE BUYERS REALLY WANT?

We asked prospective franchisees across Aotearoa about their concerns and considerations, drivers and doubts, experiences and expectations.

Following on from the inaugural survey in 2022, Franchise New Zealand media and the experienced researchers at Franchize Consultants have again explored the profile, expectations and decisionmaking journeys of prospective franchisees.

We surveyed visitors to the Franchise New Zealand website who had expressed interest in buying a franchise or had already bought one. Here are some of the highlights from the results, which we hope will help you, inspire you or reassure you, as you start your own journey in franchising.

Why buy a franchised business?

The number one reason our respondents gave for buying a franchise is greater income and wealth-building potential, followed by better life balance, making a career change and having more flexibility and greater control over their own lives.

Respondents identified lots of other good reasons, too: more security and stability; achieving a personal challenge; building something to pass on to the children; achieving greater satisfaction; and providing employment for family.

The desire to create a better work-life balance has reduced from 40% in 2022 to 30% in the latest survey, with more people focused on achieving greater satisfaction. This time, 12% of respondents

The benefits of franchising

While a sizeable proportion of our respondents had previous business ownership experience, the three main perceived benefits of buying

a franchise as opposed to starting an independent business remain unchanged from 2022:

• Having a proven business model

• Using an established and recognised brand name

• Having start-up and ongoing support and training

Even if the system you are considering is newly franchised, it’s important

Where are you coming from?

We asked: ‘What is your current situation, or was your situation prior to purchasing a franchise?’

Most respondents are currently working, whether in full-time employment, part-time employment or some form of selfemployment. A small proportion, around 13%, said that they are not working and are ready to invest.

This indicates that most potential franchise buyers will be actively comparing the pros and cons of their own employed situation with what a franchise may offer. New accounts of redundancies and job losses are also changing the landscape with every week that passes.

Where will you go?

Geographically, the location of prospective franchisees mirrors the country’s population with 39% of the sample considering operating a franchise in Auckland and 15% in the Waikato. A further 10% are considering a franchise in Canterbury, a market which is looking less bullish than two years ago.

Bearing in mind the constant stories about people escaping Auckland, we asked: ‘Did you move or would you consider moving to another region to take up the right franchise opportunity?’ 39% indicated they’d be willing to move for the right opportunity.

If you are willing to move or able to choose where you live, there are many good reasons to look at opportunities around the country –see Moving To The Regions on page 20.

Who are you going into business with?

According to our survey, just a quarter of prospective franchisees are considering buying a franchise alone, while the vast majority intend partnering with someone else – either with their spouse/partner (47%), another family member (11%), a business partner (5%) or friend (5%).

Working together, new franchisees can create a team with more skills and experience than a single individual, which enables each partner to play to their strengths – for example, the 2024

Supreme Franchisees of the Year and co-owners of Landmark Homes Taupō, have divided responsibilities so that Steven Painter concentrates on building and quality control while Gerry Schumacher handles the accounting and some sales.

Note also that some franchise models allow for one partner’s time to be variable, or to be phased in as the business becomes more established.

Business sector and new or established?

Prospective franchisees are interested in a wide range of business industries although service-type businesses, food-based retailers and cleaning businesses are most popular. 79% of respondents mentioned only one category, indicating that most prospective franchisees have a clear focus on the type of business they want to invest in.

More prospective franchisees are leaning towards a greenfield versus an existing outlet or unit. Around half of prospective franchisees are open to either new or already established franchise outlets or units, as indicated by the no preference and don’t know categories.

Again, this points to the importance of a franchisor being able to give evidence of their proven business systems – if someone is buying a greenfield site, the system and your operational support must be robust enough to give confidence to the buyer.

When prompted with the possibility, 49% of the prospective franchisee sample indicated it is important that their chosen franchise system offers multi-unit investment opportunities, potentially reflecting the high level of people management experience in the sample.

Investment and income expectations

Just 19% of prospective franchisees expect to make a loss or breakeven during the first year of their franchise operation, while 27% of prospective franchisees expect to earn between $50,000-$99,999 in the first year.

Once established, 52% of prospective franchisees expect to earn at least $100,000 each year.

Whether these expectations are realistic or not will depend on a number of factors. Understanding the likely financial returns, particularly during the initial start-up period, is important during the due diligence process to ensure that buyers have realistic expectations and won’t get alarmed by initial losses or made over-confident by seeing the money come in. Consult a good accountant – preferably a franchise specialist – before purchasing the business (see What Can You Afford? on page 50).

As to how much prospective franchise buyers expect to earn, that varies according to the level of investment. In general, the higher the investment, the more you might expect to take out of the business, whether as profit or wages. If prospective franchisees intend to invest

more, they also expect it will take longer to investigate a business before being granted a franchise.

Talking to franchises

Over two-thirds of prospective franchisees (69%) indicated they will talk to at least one existing franchisee in the system before making a final decision and 20% indicated they will talk to at least five.

Getting feedback from existing franchisees in the system should be an important part of the due diligence process; however, a concerning 31% of the prospective franchisee sample have indicated they would not be talking to any existing franchisees.

Existing franchisees are an important resource for anyone considering buying into a system – see Questions to Ask Franchisees on page 33.

Sources of advice

As you might expect, accountants and lawyers are the key sources of advice for prospective franchisees while bankers, consultants and business brokers are also consulted before the purchase.

Given the importance of the decision that any prospective business buyer is making, and the potential impact it will have on their family, their finances and their future, 65% of respondents saying they will consult an accountant and just 51% consulting a lawyer are quite worrying figures and well below the levels of expertise being consulted several years ago. We would encourage all franchise buyers to take proper professional advice as part of their due diligence. Signing a business contract without taking legal advice is rarely a good idea!

You can find a list of franchise-experienced advisors in our directory on page 70.

Key reservations about buying a franchise

Finally, we asked people what their biggest reservation was about buying a franchise. Not surprisingly, the most mentioned theme (by 31% of respondents) was the cost of the initial investment and funding, followed by concerns about income levels and return on investment.

These concerns are understandable, which is another reason for getting good advice before making any decision about buying a franchise. Funding is available, but buyers need to make sure they have all the information they need before approaching a bank to improve the chance of getting what they need – see Daniel Cloete of Westpac’s article on page 24.

In conclusion, a lot of the factors that will increase the confidence of a prospective franchisee relate to a better understanding of proven business models and reducing the perceived risk. Some respondents mentioned better access to case studies – and of course at Franchise New Zealand media we specialise in telling the stories about the franchisees and support people within franchise systems who can give just that reassurance from an evidential perspective.

“The findings of the research speak to the need for franchisors to provide good information – prospective purchasers can narrow their preferences for a particular franchise quite quickly,” concludes Dr Callum Floyd.

About the survey

The online survey was conducted between May and September 2024, using a database of individuals who were using the Franchise New Zealand website. Questions covered a range of areas including motivations and appeal, interests and preference, investment and income expectations, the research and decision-making journey and respondent demographics.

All information received from the 161 respondents was treated in strictest confidence and anonymised for the purposes of reporting.

About the Authors

Dr Callum Floyd is managing director of Franchize Consultants. Sally Knight is General Manager of Franchise New Zealand media.

NEW CEO FOR FANZ

The Franchise Association of New Zealand is delighted to welcome new CEO Katrina King to the organisation. Katrina brings extensive business management experience from both the corporate and not-forprofit sectors. She is excited to build on FANZ’s great foundations and will be focused on increasing membership value and executing the association’s mission of advancing franchising excellence. Katrina looks forward to connecting with all members in the coming months and encourages members to get in touch with her with any feedback or ideas: contact katrina@franchise.org.nz.

The FANZ Board, members and staff would like to acknowledge the wonderful work of retiring CEO Robyn Pickerill across her nine years of service and wish her well in her future endeavours.

National Franchise Conference 2025

The 2025 National Franchise Conference will be held from August 3-5 at Claudelands in Hamilton. The conference theme this year is Fuelling

Franchising Forward – many voices, one community, and includes the welcome return of Greg Nathan from Australia, round tables, concurrent sessions, and panels across all topics in franchising. Book your accommodation and travel plans now. Early bird ticket sales open 30 April. Keep an eye on the FANZ conference website for speaker and topic releases at conference.franchiseassociation.org.nz.

Conference trade exhibitors

If you have a product or service that you feel would be a perfect fit for the franchise community, book a stand at our Trade Exhibition during the National Franchise Conference in August.

Contact susan@franchise.org.nz for more information.

Inaugural Franchise Legal Symposium 2025

The inaugural FANZ Franchise Legal Symposium at SkyCity Hamiton will be held from 10am – 4pm on Sunday 3 August, prior to the National Franchise Conference opening. An impressive list of international and national legal speakers and topics will be released shortly. The Legal Symposium has been designed for anyone in the franchising community who has an interest in legal requirements and practices for franchising in New Zealand. Legal attendees will be eligible to earn CPD points.

30th Westpac New Zealand Franchise Awards

FANZ continues to recognise, support and celebrate excellence in franchising, and this year we will do it in extra special style with this being the Westpac New Zealand Franchise Awards 30th anniversary year.

Start planning, visit the website, choose your categories and lock the below dates in your diary. For more info contact stevie@franchise.org.nz

Special Award - Recognition for long tenure franchisees

To celebrate the 30th anniversary of the Westpac New Zealand Franchise Awards member franchise systems can nominate any and all of their franchisees with a tenure of 15 years or more to receive a special award.

Nomination for this recognition is free.

New FANZ CEO Katrina King

World Franchise Day

The World Franchise Council has announced the establishment of World Franchise Day, to be celebrated annually. The inaugural event will take place on Wednesday 11 June. Franchising is celebrated globally for its contribution to economic growth, employment and entrepreneurship. FANZ is excited to support World Franchise Day with activities to raise awareness of the contribution of franchising to the New Zealand economy, encouraging franchisors and franchisees to celebrate the great work they do every day.

Franchisee Pre-entry Online Education Programme

The franchisee pre-entry programme gives anyone keen to learn more about becoming a franchisee an opportunity to upskill through a series of online modules. From franchising basics to finance, systems and start up through to conducting due diligence, this free tool is accessible to all in the New Zealand franchise community, whether FANZ members or not. See: franchiseassociation.org.nz/online-course/ Franchise Community

FANZ welcomes everyone from the franchise community, whether

USER-FRIENDLY PLATFORM MAKES ONBOARDING EASY

In 2025, franchise owners are discovering the powerful benefits of The Induction Company’s fully digitised onboarding technology. It minimises paperwork, maximising efficiency and consistency for franchisors and franchisees alike.

When inducting people into your business, this affordable, gamechanging platform makes life easier. Feedback has been extremely positive, says The Induction Company founder and director, Sussan Ockwell. Not only about the technology itself, she says, but her company’s ability to quickly and effectively implement it. So much so that The Induction App won Diamond for Onboarding at the recent LearnX Awards in Australia.

The Induction App delivers a two-pronged benefit for franchises. “Not only can franchisors use it to streamline the onboarding process for new franchisees by replacing paper-based processes, but franchisees can also utilise the platform to onboard and train their new employees and keep all their HR files on the platform,” Sussan explains.

“Franchisors can see and manage their entire network, as well as establish base content and activities for all new employees, so everybody in the franchise is being inducted and trained to the same exacting standard.”

Andrew Kirkpatrick, GM of the 2024 Westpac Supreme Franchise System of the Year Driving Miss Daisy, says they chose the app largely due to

Sussan’s approachability. “It was her ability to listen and quickly grasp the concept, form and content of what we had in mind for our business,” he says. Understandably, taking on new drivers for a highly respected companion driving franchise requires strict procedures, and this all-new onboarding platform ensures no stone is left unturned when it comes to paperwork and regulations.

Ease and simplicity

Users of The Induction App are surprised by its ease. Horst Miehe, MD of Swimgym, says the app takes the pain out of paperwork with its seamless uploading and capture of all relevant documents. “It has made our induction of staff immeasurably easier. The friendly team there made the delivery of content easy. We were up and running in 30 days.”

“The app walks new franchisees through each stage of onboarding and induction, covering various topics with rich content, tasklists and quizzes, as needed. It allows franchisors to check franchisee progress and engagement to see how they’re going, and if help is required.”

For new employees, the onboarding app starts with a simple link, says Sussan. “It takes you from e-signing of employment agreements, through all paperwork, onboarding and learning, engagement and reporting.”

Due to its mobile-phone friendly platform, franchises across hospitality, retail, driving and home cleaning can benefit for fulltime, part-time or casual workers.

For franchisors, it starts with a 90-min meeting where structure, pathways and personalised branding requirements are discussed. Contact Sussan today.

Advertiser Info

The Induction Company www.inductionapp.co Contact Sussan Ockwell 021 355 150 09 520 5820 sussan@inductionapp.co

NZ Master Franchise Opportunity

Unprecedented opportunity to join Urban Clean in NZ as a master franchise license holder

The commercial cleaning industry is one of the world’s largest business sectors

Urban Clean has a highly successful proven business system and franchise system, returning significant and ongoing profits to master and unit franchisees

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The Induction App

QUESTIONS TO ASK FRANCHISEES

Want to know what a franchise is really like? Ask those who are already involved.

One of the best sources of information you have to find out about any opportunity you may be considering is the existing franchisees in that system. After all, they are already living that life and, by talking to them, you can learn what that life is really like.

You will get a realistic assessment of the return you can reasonably expect on your investment, the hours of work you will need to put in, the amount of service and advice provided by the franchisor, the general atmosphere and image of the franchise, and the everyday experiences of a franchisee.

Here are some tips to help you get the most out of your research: Who and how?

• Choose which franchisees you interview. Ideally, talk to a mix of people who understand how the franchise works and its potential, as well as more recent franchisees who have been through the latest training. Talk to franchisees in locations or territories similar to the one you are considering.

• Don’t just accept a list of ‘approved’ franchisees from the franchisor. They are very unlikely to point you in the direction of people who have had bad experiences. Get a full list of franchisees from the franchisor and choose from that. It’s fair to tell the franchisor who you want to talk to, as they may need to let your chosen franchisees know in advance that you will be calling and that you are a genuine prospective colleague, not a competitor fishing for information.

• If possible, talk to at least four or five franchisees. They will all have different experiences and the more people you talk to, the more realistic and balanced an impression you will get. There’s always a risk of catching someone on an exceptionally good or bad day so you need to be able to put that feedback into perspective.

• Interview people face-to-face or over the phone, rather than via email. People will be much more brief and more guarded when giving written responses and you won’t be able to listen to their tone or ask follow-up questions. Also, people can be reluctant to put something in writing if they think there is a chance of it getting back to the franchisor – even accidentally.

• Prepare for these interviews. Keep them as brief as possible. If you’re serious, franchisees will usually be happy to answer questions but remember, it’s not their job to tell you about the franchise. They have their own business to run so talking to you is taking them away from that. Be appreciative of their time.

To help you prepare, here are some questions you might like to think about. Don’t ask every franchisee every question – pick areas of most concern to you and focus on those.

Does it suit you?

Find out how the franchisee you’re talking to runs the business. Ask:

• What was your previous experience before buying this franchise? What did you know about the industry? What skills do you consider essential for success?

• What do you enjoy about the business? What do you dislike?

• What hours are you open? How much time do you spend doing preparation, organisation or admin after hours? How much of this do you do at work and how much at home?

• What was the impact of running the business upon your family and social life when you first started? What is it now?

• How has your experience matched up to what the franchisor told you?

Preparation

An established franchisee should be able to evaluate the training they received. Of course, no training can prepare you for everything, so you need to be certain that on-site and ongoing support will be available to help you fill in the gaps when you first start.

• How good was the training? How far did it prepare you for running your own business? How well did it cover day-to-day operations? How well did it cover business development, sales and other subjects? Has the training programme changed since you went through it? Do you think it has improved?

• What sort of support did you receive when you first opened? How helpful was it? Did you receive enough support?

• What sort of marketing support did you receive? Was it effective? How did you make the best use of the opportunities it created?

Ongoing

Once you are up and running, you’ll need a different type of support. You’ll be paying for it, usually through a flat fee, royalty or product markup of some kind, so you want to be certain you’ll get value for money.

• How good is the support you receive from the franchisor? What form does it take? How often does someone visit your business? How responsive is the franchisor to requests?

• What marketing and promotional campaigns are provided? Are they effective? What additional activities do you have to carry out yourself?

• Are supplier relationships good? Are there restrictions on what suppliers you can use? Do the preferred suppliers generally provide good value for money?

• Have you had to have a re-fit within the term of your franchise agreement? How much consultation was there? Did it increase sales?

• If there is any specialist software provided, how good is it? Is it easyto-use? Is it reliable? Do all franchisees use the same system?

• Does the franchisor carry out benchmarking across the franchise network? Is this helpful? How do they follow up?

• If there is an exclusive territory, is it of a size to allow you a reasonable return? Have there been any disputes over territories with the franchisor or other franchisees?

• What level of competition have you experienced? Does the franchise offer real competitive advantages? What are they?

• How did the franchisor support you during Covid? How quickly did they help you react to changing alert levels? Was there fee relief for any period when you couldn’t trade? Did they help you apply for subsidies or negotiate with landlords?

• Has the franchisor met its obligations under the franchise agreement? Have there been any areas of dispute? How were these resolved?

Financial

It might seem inappropriate to ask strangers about what they earn, but if you want to choose a business that suits your needs then you need to know if it can meet your expectations. Here are some questions that shouldn’t seem too intrusive:

Something Fresh? , NZ–Are You Ready

Soul Origin is coming to Aotearoa, and we’re looking for passionate people to bring our fresh, delicious and seriously great coffee to local communities.

This isn’t just any franchise, it’s a chance to own a business with a proven model, expert training, marketing support, and a menu that Kiwis will love.

SO, why wait? Be one of the first to bring Soul Origin to New Zealand and serve up the goodness every day.

Soul Origin, Goodness Made Great.

• Were the franchisor’s projections correct about the amount of capital and/or borrowing you would initially require? Did they include working capital? Have you had to increase your investment since?

• Were there any hidden fees or unexpected costs? If so, what were they?

• How long were you trading before you achieved break-even? How long before you started generating income from the business?

• Has the return been in line with your expectations?

• What has the single greatest effect upon your annual net profit?

Technology

Is your intended franchise switched on to the opportunities and threats technology offers?

• Is the point of sale or invoicing system easy to use? Does it provide you with information that is of help in managing your business? Does it allow easy benchmarking against other franchisees?

• What information about your business does the franchisor have access to? Does it enable them to assist you better?

• Does the franchise have a good website, and how does it affect franchisees? Does it offer products direct to customers? Do you get a share of sales to your territory? Do you feel you are in competition with the website or is it a good source of leads or business for you?

• Does the franchise have a co-ordinated social media strategy or do franchisees do their own thing? Are there guidelines in place?

• What was the last piece of technology introduced by the franchisor? How easily were you able to incorporate it into your business? How helpful was it? Was it worth the cost to you?

Relationship

One of the most important aspects of meeting a number of franchisees is that it will give you a feel for the type of people who are attracted to – and who succeed in – the franchise. If you buy into the franchise, these are the people who will be your colleagues and your mentors. How comfortable will you feel with them, as well as with the franchise itself?

• How would you describe your relationship with the franchisor and other franchisees?

• Have there been any problems between franchisees – eg, competing for customers? How did the franchisor manage the situation?

• Have there been significant disputes between a franchisee and the franchisor? How were they handled? Did you feel the franchisor acted in the best interests of the franchise as a whole?

• Is there good two-way communication with the franchisor? How does this happen? How often?

• How often do you meet or chat to other franchisees? In person? Over the phone? Online?

• If you were starting again (without the operational knowledge you have now) would you buy the same franchise again?

Finally

Remember, although you want to find a business that will be a good financial proposition, you also want to find one where you will be happy. After all, a franchise is made up of more than a brand and a set of operating instructions – it’s made up of people.

By talking to other franchisees, you’ll gain an insight into the culture of the business, the type of people it attracts and how you might fit in. Talking to a variety of different franchisees should not only give you that knowledge; it should also give you a better understanding of what you need to do to be successful.

Do it right and it could be other potential franchisees approaching you to ask questions in a few years’ time.

For more, see our article 250 Questions to Ask Your Franchisor at www.franchise.co.nz/article/77

BESPOKE

Your business is unique. Allow it to flourish with bespoke, targeted legal advice.

We work with a small but select client base enabling us to deliver meticulous advice and strategy designed to meet your commercial objectives.

Harshad Shiba is known for his specialist expertise in franchise law having advised many of New Zealand’s leading franchise brands over his 18-year career.

A: Level 10, 43 High Street, CBD, Auckland P: + 64 9 302 0070

W: www.quantumlaw.co.nz

E: contact@quantumlaw.co.nz

UNLEASH YOUR PASSION

FOR RETAIL

FreshChoice is the franchise that places you at the heart of your community.

Tourist brochures describe the South Island’s Lake Hāwea as an outdoor adventurers’ paradise – a place of breathtaking scenery and legendary fishing experiences.

On its southern shores, the fast-growing Lake Hāwea township is home to one of the latest FreshChoice community-based supermarket franchises, proudly owned by Matt and Dixie Gallaher, residents of the town. For Matt, whose 15-year career spans several well-known retail brands, investing in the franchise in 2024 has been a long-held dream come true.

“Being owner-operators of our own franchise business, serving the community we live in has always been our dream,” says Matt. He adds that having the ability to employ and support local people is also a major bonus. It’s the sole supermarket in the district and during busy periods the couple can employ up to 20 people, including students.

They describe the help they’ve had from Craig Steenson, FreshChoice’s franchise development manager, as ‘incredible’. They also can’t speak highly enough about the ongoing help they receive from their support team.

“I enjoyed six months training at various FreshChoice stores before we opened our store and that support has never stopped,” says Matt.

“Not only is there a whole framework behind you to ensure you never face fresh challenges alone, but also a network of other FreshChoice franchise owners who’re there to assist if needed,” he says.

The bigger picture

Currently there are opportunities across New Zealand for hands-on retailers to own and operate their own FreshChoice supermarket. This exciting business opportunity has the full backing and considerable resources of Wholesale Distributors Ltd, subsidiary of Woolworths New Zealand.

There is a real passion to grow FreshChoice in the supermarket sector right across New Zealand, reports Craig. He says prospective FreshChoice franchisees must not just have an absolute passion for retail, but also a desire to be immersed in their local community – among people who make up the bulk of their customers. It would be beneficial to have at least five years’ experience as a business owner or leader in some kind of business management role, and some retail industry knowledge would also help new franchisees make the transition, he says.

“In addition to individual stores, multi-ownership is an option – several of our existing franchisees have two or more stores, which can provide some economies of scale and potentially an even greater return on investment.”

Geared for your success

FreshChoice stores have a highly supportive matrix to ensure franchisees achieve and maintain success. There are clear step-by-step processes to assist with the smooth daily running of the business and a robust onboarding process tailored to the individual owner.

It’s a business opportunity with no hidden surprises, and full support services provided to the entire franchise network, regardless of development stage. Franchisees are encouraged to share ideas and experiences with each other. Group meetings and an annual conference provide an opportunity to review progress, plan the year ahead, discuss new developments, and network. For FreshChoice, this a partnershipit’s about everyone working together to ensure they all are, and stay, successful.

Never a dull moment

Meanwhile, back at the busy Lake Hāwea FreshChoice, Matt and Dixie are finding it immensely satisfying to be growing a successful business in a community they’ve built a solid affinity with over the years.

“Every day is different, and there’s never a dull moment,” is how Matt sums up their FreshChoice journey. He says they thrive on the daily challenges the business brings.

“Looking back, we wouldn’t change a thing,” Matt says. “We’re very pleased with how we’ve navigated the busy summer period and we’re so grateful for the opportunity and the support we’ve been receiving throughout the process.”

Wholesale Distributors Limited (WDL) is the franchisor for the FreshChoice group of supermarkets. WDL have supermarkets nationwide, but are always looking for new and exciting opportunities to expand throughout New Zealand.

WDL is a division of Woolworths New Zealand (WWNZ). WWNZ in turn is 100% owned by Woolworths Limited which is one of Australasia’s largest retailers.

All our stores are locally owned and operated. Our owners and store teams care about building strong connections to the communities they serve, and are constantly striving to inspire and engage customers. We are proud of the passionate people that represent FreshChoice, and they in turn are proud to be advocates of it.

If this sounds like an opportunity you are interested in, please get in touch with Operations Manager Craig Steenson from the contact details below:

craig.steenson1@woolworths.co.nz 027 262 3175

www.freshchoice.co.nz/about/franchise-opportunities/

Dixie and Matt Gallaher

BUILDING SUCCESS, ONE FLOOR AT A TIME – A Choices Flooring Journey

When Graham and Jennie Meecham opened the first Choices Flooring store in New Zealand in October 2017, they were embarking on a bold journey to redefine how Kiwis shop for flooring and window furnishings. Seven years later, their store in Hamilton is thriving – a testament to the power of innovation, collaboration and customer-centricity.

“One of the key reasons for joining Choices Flooring was their store design, which is all about the customer. With the latest in-store technology, customers can experience a modern, seamless way of shopping for fooring and window furnishings,” says Graham.

The Choices Diference – CustomerCentric and Technology-Driven

Choices Flooring stands out for its unique blend of tradition and innovation. The brand ofers store owners access to advanced tools like RoomView, CRM and digital solutions that allow customers to visualise their new fooring or window coverings before making a decision.

“The inspiration station in-store sets us apart. Customers can make decisions with more certainty, as they’re able to see exactly how their space will look. It’s a game changer,” explains Jennie.

This focus on cutting-edge technology combined with decades of retail experience has ensured Choices Flooring remains at the forefront of the fooring industry. Further bolstered by the fantastic Product team, the group always carries the latest trends and colours when it comes to fooring and window coverings. “We are constantly reviewing trends and making sure we have the on-trend solutions available for customers. We have many options for customers to bring their homes up to a modern style of living,” adds Graham.

Support at Every Step –The Cooperative Advantage

A cornerstone of Choices Flooring’s success is its cooperative model, which Graham and Jennie highlight as a key reason for their continued growth.

“Having a talented, centralised product and marketing team has made a huge diference. We can reach out to them for local market actions, and they deliver solutions quickly and professionally. Plus, the collective wisdom of other stores in the group has been invaluable,” says Graham.

Unlike independent operators, Choices Flooring stores beneft from profts that are reinvested into improving the brand. “From marketing campaigns to operational support, every aspect of the business is designed to drive store revenue and customer growth.” he continues.

Empowering Store Owners to Thrive

The Meechams attribute their store’s proftability and stability to Choices Flooring’s robust strategic plan and expansive product range.

“The strategic plan has always aligned with what we wanted to achieve as store owners. Choices Flooring is focused on driving revenue and customer growth, and that’s exactly what has happened,” Jennie shares.

Their product oferings have expanded signifcantly over the years, now including window coverings, rugs, rigid fooring and more. “Working with such a successful group means our suppliers have a great relationship with us. They always strive to make things as easy as possible, enabling us to deliver exceptional products for our customers’ needs.” she further adds.

A Business Rooted in Community

For Graham and Jennie, being part of the Choices Flooring family goes beyond business—it’s about making a diference locally.

“We’ve been able to support local sports teams and charities, thanks to Choices Flooring’s professional marketing resources. Being part of this group has allowed us to give back to our community in meaningful ways,” says Jennie.

Catch the Wave of Flooring Excellence –With

Choices Flooring, the Future Looks Bright

The Meechams encourage anyone considering opening a Choices Flooring store to dive in with open eyes and curiosity.

“Choices Flooring isn’t just about selling fooring—it’s about creating exceptional experiences for both you and your customers. Spend time with the central team, visit stores, and see the diference for yourself. Choices Flooring is always evolving and focused on improving the customer experience—it’s a dynamic and rewarding business to be part of,” Graham advises.

Jennie adds, “The rewards? A supportive network, access to innovative technology, and the satisfaction of helping customers create their dream spaces.”

As Graham and Jennie’s success story continues to unfold, their journey with Choices Flooring serves as an example of how innovation, support and a customer-frst approach can drive business growth. With the tools, resources, and community backing of Choices Flooring, the future looks bright for anyone ready to take the leap and build a thriving business in the fooring industry. Together, we can create lasting impact—one foor at a time.

Choices Flooring Hamilton (by Charteris) 7 Devon Road, Frankton, Hamilton 3204, New Zealand • Phone +64 7 847 6430 Invercargill@choicesfooring.co.nz www.choicesfooring.co.nz

Store opportunities available in – Northland, Auckland, Gisborne, Hawkes Bay, Manawatu-Whanganui, Wellington, Marlborough, Canterbury, Otago, and Queenstown.

Join Choices Flooring and be part of a fooring revolution in New Zealand!

Andrew Lewis, Chief Executive Ofcer M + 61 400 400 036

E alewis@choicesfooring.com.au

John Nicholls, GM - Retail Development NZ M + 64 273 228 679

E john.nicholls@choicesfooring.co.nz

joinchoicesfooring.co.nz

Graham and Jennie Meecham

HOW TO EVALUATE A LOW INVESTMENT OPPORTUNITY

For many people looking to make the jump into self-employment, it makes sense to start with something that doesn’t mean putting your whole house, or life, on the line. A popular misconception is that lowinvestment franchises are about ‘buying yourself a job’. In some cases, that can be true – and there’s nothing wrong with that.

In other cases, however, a small investment can offer a franchisee the chance to start small and grow a sizeable business. It all depends on what you want – and what you choose. Low-investment franchises cover a huge range of business types. Look through the Directory pages at the back of this magazine (see page 60) or you might find it easier to go to our website at www.franchise.co.nz where you can search by different investment levels.

What should you expect?

If you’re looking at a franchise that costs $50,000, how can you expect it to differ from a franchise that costs $200,000 or more? Less than you might think, it would appear. Whether it’s a cleaning business or computer services, you should still expect:

1. A proper franchise selection process that assesses your suitability for the business – not just whether you can carry out the work involved, but whether you can communicate with customers, make sales if required, run the business successfully and maintain standards.

2. Assistance with getting any finance you may need from a reputable lender – perhaps by helping you prepare a presentation for a bank.

3. Full training in both the operational side and the management side. This may involve everything from equipment maintenance to scheduling, quoting, invoicing and credit control. It may cover goal setting, calculating break-even and the use of computer systems.

4. On-the-job experience that helps you learn the business before you start relying on it for your income.

5. Printed or online manuals that detail every aspect of running your business (nobody will expect you to remember every detail you’re told in training, so make sure you know where those details are available).

6. Marketing and advertising that attracts customers for you.

7. Ongoing support where you need it. You will be better at some aspects of the business than others. That’s normal, so make sure you can get help to improve in the areas where you are weaker.

Buying a job or following a dream? Franchising can offer an inexpensive way to go into business with some real support behind you.

8. To be part of a network or community of franchisees with whom you can share ideas and experiences. This helps ensure that you don’t feel alone, as many individual business owners do.

Having said this, every franchise will differ in what it offers. Some franchises will find work for you; others will teach you how to get your own customers. In service businesses, some will carry out quoting for you; others will explain the quoting process so you control it yourself. Some will carry out credit control and effectively charge for the service – others leave it to you.

The important thing is that you choose a franchise that you have checked out and believe you can trust. Beware: in the low-investment part of the market, there will always be fringe operators who are prepared to prey on the uninformed or the careless, especially those with redundancy or retirement money needing to produce an income. Take care and take advice.

What will the investment really be?

One of the first things to check out in any franchise is what the total investment will really be. The figure quoted for a business might be just $30,000, but this could just refer to the amount of cash you need to put in initially to pay the fee. In addition to this, you may also need to finance equipment, a vehicle or premises and have enough money left to cover your living costs until you get established. This need not be a problem –funding options such as vehicle leases or loans are often available – but you need to be aware of the total involved right at the very start. Apart from anything else, it will enable you to compare different franchise opportunities on an equal basis.

Here are some of the elements that you may need to consider. Ask if all the below are included or additional to the quoted figure. If they are additional, ask what figures you should allow for.

Initial Fee The cost of buying the right to operate the franchise.

Training Sometimes charged separately from the additional fee, or may involve travel and accommodation costs.

Equipment Most franchises involve some specialist equipment. How much does it cost? Can it be financed or leased in some way?

Fit-out Retail premises will need to be appropriately laid out. There will be signage costs. Even home-based businesses will ideally require the setting up of some form of office space where you can work in a focused way.

Vehicle Nearly all franchises will require you to have a suitable and appropriately sign-written vehicle. Do you need to buy this upfront, or can it be leased?

Working capital Although some franchises will produce an income from day one, many don’t. This means you will need working capital to live on and to fund the business’s growth until it starts to be profitable. How much will you need and how long for? The franchisor should be able to advise you.

Establishment costs Setting up a business costs money. You need to consult a lawyer and accountant (do not skip these steps) and put in place the right business structure to protect you.

Many franchisors have finance packages that enable new franchisees to get into business for the lowest possible level of up-front investment or have developed a variety of ways to keep the up-front investment down. Some offer what are effectively ‘lease to buy’ schemes that enable you to increase your ownership of the business gradually by paying for it through the profits you make. If this is offered, check with existing franchisees that the business’s profitability really will generate sufficient profits to make this practical, or you could end up worse off than a ‘wage slave’.

Where the franchise is a new one, the franchisor may offer special deals because they are keen to grow fast in order to achieve immediate buying power, advertising economies and market share. While established franchises generally offer more certainty than new ones, a start-up franchise also offers benefits such as a choice of the best territories and locations. Just be careful to do your homework even more carefully on new franchises and, again, do consult a lawyer.

Is there a guarantee?

One feature that some low-investment franchises offer is a guarantee of work or income. While this can be reassuring if you are leaving a regular pay cheque behind for the first time, it is still not the same as being employed. The amount guaranteed is likely to be enough to see you through difficult times or the initial start-up period, but if you do not believe that you will be able to achieve your real goals in any particular franchise, then it is not the one for you. You can find out more about guarantees at www.franchise.co.nz/article/242.

What return should you look for?

In franchising, as in most things in life, you get what you pay for. In other words, don’t expect a five-figure investment to produce a six-figure income straight away. It can happen, of course, but usually only after you have put in a few years of hard work. That’s why it’s important to go into any business with a realistic expectation of what you can achieve. If you want to replace a $100,000 salary, don’t expect to do it on a $20,000 investment.

Decide what your own goals are. If you operate them properly, most franchises should provide a fair wage for the hours you put in, a return on investment and a tax-free capital gain when you sell them. What do you realistically want to achieve in each of these areas? Can your chosen franchise deliver it?

Once again, this is an area where franchises differ. In some businesses, your return will depend on the hours you yourself put in – in other words, your income will be limited by the hours you can work. If you’re looking to buy yourself a job, this may be exactly what you want. The fact that you own the business, and that a good franchise will assist you in making the most of each potential working hour, should mean that you achieve a higher income than you would receive if you were employed in a similar position.

Finally

Just because you start your own business with a low-investment franchise, it doesn’t mean that it will always be a small business. Many franchises offer the opportunity for you to grow a business beyond what you can handle yourself, even if you start part-time to establish your business before giving up your day job.

Whatever you do, take the time and take the advice you need – a good rule of thumb is to invest an hour of research for every $1000 you plan to invest. And make sure you choose a franchise that suits you in terms of both the money and the time you have available to invest. Choose wisely and, regardless of budget, you could find the opportunity of a lifetime.

Whangarei

Queenstown

Invercargill

South Canterbury

Wellington North & Kapiti Coast

Investment from $150,000 plus setup costs

LESSONS FROM PAST AND FUTURE

In February 2025, I embarked on a 2,200-mile road trip across the southwestern U.S. on a Harley Davidson, blending my passions for motorcycling and franchising. My journey explored the industry’s history, before leading onto countless insights at the International Franchise Association (IFA) Convention in Las Vegas.

A journey through franchising history

The trip began in San Bernardino, California, at the site of the first McDonald’s. This is where Richard and Maurice McDonald pioneered fast-food franchising. It was a reminder that great unit economics, innovation-based operational efficiency, and brand identity are the foundation of every successful franchise.

In Sierra Vista, Arizona, I visited the first McDonald’s drive-thru, a concept born from necessity that transformed the company’s business model. Today, AI-driven ordering systems and automation reflect the same drive for efficiency, while preserving the customer experience.

I stopped at unique franchise landmarks: The UFO-shaped McDonald’s in Roswell, New Mexico, and Twisters, in Albuquerque – famous for its Los Pollos Hermanos branding in Breaking Bad. These sites highlighted, for me, the power of branding and storytelling in creating a devoted following.

My return to Las Vegas was via Route 66 and included a stop at the Wigwam Motel in Holbrook, an early franchised accommodation brand. While many have disappeared, those that remain prove the marketing power of heritage and nostalgia.

Insights from the IFA Convention

After five days on the road, I arrived at the IFA Convention. Topics centred on technology, economic resilience, and evolving franchise strategies.

• AI and Automation – Franchises are adopting AI-powered marketing, customer service bots, operational processes and analytics, and training, to enhance efficiency and scalability.

• Franchisee Profitability – Unit-level economics, return on investment, and sustainable business models ensuring long-term success.

• Attracting Franchisees – Successful brands leverage storytelling, AIdriven social media, personalised to engage potential franchisees.

• Economic Uncertainty – With rising interest rates and shifting markets, franchises emphasising resilience and predictable returns stand out.

Bringing it back to New Zealand

This trip reinforced a core lesson: Franchising success relies on a strong foundation, while balancing history with innovation. Whether launching a new franchise or expanding an established brand in New Zealand, the same principles apply — strong unit-economics, efficiency, brand consistency, customer-centric innovation and change management. By embracing change while maintaining scalable systems, franchisors can build resilient, future-proofed businesses.

LAUNDROMAT

OWNER HARD AT WORK

The hardest part of owning a Speed Queen self-service laundromat is deciding how you will spend your “work” day.

If you are looking for a truly passive income with an excellent return on investment, get in touch to fnd out more about Speed Queen laundromats.

BETTER THAN A RENTAL

Landlords turning to Speed Queen laundromats to provide good returns.

With slowing net migration, the rental market is pretty flat around most of the country at present, prompting landlords to look for other ways to realise a return on their investments.

“Yes, property offers capital gain in the good years, but it can be quite high risk, and high maintenance too,” says Royce Little. “That’s why it’s no surprise that we’ve seen more and more people turning to Speed Queen recently.

“We have one client who was so pleased with his first laundromat that he set up a second, then a third, fourth and fifth. He sold up all his rental properties and now focuses only on laundromats. That might surprise some, but not us – we’ve proved again and again that, set up properly, Speed Queen-equipped laundromats can offer a 20-30% return on investment. With cashless payment and remote operation, they are a semi-passive investment.”

Royce is head of laundromat sales for Speed Queen, the oldest and largest manufacturer of commercial laundry equipment in the world. “Despite being founded in 1908, we’ve always been at the cutting edge of technology and trends. That’s why our operators continue to make big profits,” he says.

“Our modern laundromats offer technological advances that have been big game changers for the industry. By offering cashless payment and remote operation, laundromats have become even more attractive opportunities for owners as investors. And because you don’t need expensive high street or mall locations, Speed Queen’s partners are reaping the rewards of us being ahead of the game.

“That’s why we say Speed Queen is a perfect model for anyone seeking a semi-passive income.”

Cashless means payment assured

“From an investor’s perspective, cashless payments offer a lot of benefits,” explains Royce. “For a start, with no cash on site there are no security issues. There are no worries about handling, collecting and banking coins, either.

“That’s why we developed our own sophisticated system for laundromats, which allows not just for cards but payWave and Apple Pay, too. You don’t need pockets full of heavy cash to be able to wash your clothes anymore. And, for our investors, it means the payments go directly into their accounts with no risk of default – not like being a landlord!”

Remote operation

Speed Queen offers another massive benefit to prospective investors: remote operation. “This has revolutionised the way owners interact with their businesses – you can sit in Kerikeri and watch the profits flow in from Invercargill, if you like,” says Royce.

“Via the internet, you can have complete visibility of all operations in your store from wherever you are: how many cycles each machine has done, when the peaks and troughs of the operating cycle are; and if there’s been a very rare fault or issue. If there is a blocked drain, for example, the machine will message you immediately to let you know.

“Even if there is a fault, it’s not a problem – we have servicing agents in every town in the country. They rarely have a lot of work to do for Speed Queen, though, because our equipment is pretty indestructible! Our machines will work reliably, day after day, for an average of 15-20 years.”

Better than a franchise

Speed Queen is not actually a franchise – you operate under your own brand, but Speed Queen provides all the help you need to get up and running. This covers everything from site selection according to proven demographic and parking criteria, to meeting council regulations and launching your business.

“We carry out a full feasibility study on any site, looking at the demand and potential capacity of turnover versus fixed costs to ensure the right mix of equipment in the right place,” says Royce. “By putting in bigger capacity machines, customers can do their whole week’s washing in an hour, and enjoy free wi-fi while they wait. It’s an approach that has proved incredibly reliable and has created a perfect semi-passive investment opportunity.”

A medium-sized laundromat requires a total investment of $250-350,000, much of which can be financed. The deposit required is $100,000. “The return on the total investment is in the region of 20-30%, and we’ve had some owners do much better than that,” says Royce.

“This is an excellent opportunity that suits investors looking for an alternative to property,” Royce explains.

“We want to hear from anyone who has the desire to build a successful business in any part of the country… and you don’t even need to move!

“Whatever your situation, give me a call. Let’s discuss how Speed Queen can help you.”

Speed Queen www.speedqueen.co.nz Contact Royce Little 09 528 5600 royce@speedqueen.co.nz Advertiser Info

WHO GOES WHERE?

How

do franchisors work out what is a viable territory for a franchisee? Do franchise buyers need a territory at all? Dr Callum Floyd explains.

Many franchises are granted with ‘exclusive territories’, promising that the franchisor will not give another franchisee the right to operate, market or otherwise seek business within that territory. It’s an attractive proposition for a franchise buyer, stopping them competing directly with other franchisees and helping to create positive and supportive relationships within the network.

But such exclusive territories aren’t always practical or even desirable. For example, new franchisors may be tempted to grant over-large or overprotected territories as it makes the first franchises easier to sell, but they can later regret it. For example, if a franchisee can’t handle all the business available in an area with a growing population, it’s just leaving the door open for competitors to move in.

The setting and operation of territories is one of the more complicated components within franchise systems and can potentially be a contentious issue. A franchisee’s attachment to his or her territory once granted is understandable but may be emotional rather than practical. The right structure can help avoid these headaches – the wrong structure can lead to ongoing discord and lack of growth.

For these reasons, territories are one of several key franchise system elements (like fees) that need to be configured with the utmost care in the first place. It’s better – and a lot easier – to get it right at the start than try to change things later. And it also helps if franchisees understand why a franchise system has chosen to use a particular structure. Here’s a guide...

Which option is best for you?

There are many possible territory options to choose from. It is a question of comparing the implications under every potential scenario you can imagine, and choosing the one that, on balance, works best for both franchisee and franchisor (and they must work for both for the franchise system to be sustainable long-term).

It is also worth remembering that all franchise systems are individual. Although a structure might have worked well for one system in a similar industry, that doesn’t guarantee that it will work for yours – or that it is the best structure possible. Often the structure that is individuallydesigned involves a combination of factors or elements that are used in a number of different systems or system types.

Here, we identify the different basic structures and examine their differing advantages, disadvantages and applications. We also look at options available to cater for the future growth of, or changes to, the marketplace. It is important to note that this is not an exhaustive list; there are further nuanced territory structures available to suit individual industries and circumstances.

No territory

Let’s start with the most open one – no territories at all. In some circumstances, a franchise will be granted with no territorial or geographical restrictions or protections on the franchisee’s business. This may apply either to service or retail-based franchise systems and is sometimes referred to as an open territory structure.

a) For service franchises

This happens generally in one of two situations:

i) Where a franchisee is likely to get a considerable amount of their business from existing contacts and word of mouth. For example, a

mortgage broker who can sell products to anyone and, moreover, can do some or all of the work from home (thereby not being hampered as much by geographical constraints). They are typically franchises with an active sales role where franchisees build their own customer base, especially via contacts or referrals, and then continue to service their customer base thereafter.

ii) ‘Within contract’ franchises where franchisees, instead of being licensed a territory, are licensed the right to service a specified set of contracts (ie. customers). Examples of these include many home service businesses, where the franchisor or area/master franchisees develop most clients and then pass them on to be serviced by a franchisee once there is enough business to sustain the franchisee.

Often, contracts can be added either by the franchisee taking on more from the franchisor or area/master franchisee, or by the franchisee securing more contracts themselves (if allowed). Sometimes, ‘surplus’ client contracts sourced by franchisees themselves can be ‘sold’ at a preagreed rate to another franchisee or back to the area/master franchisee to be redistributed. This enables the franchisee to concentrate their business in a smaller area, reducing their travelling time and increasing productivity. It also provides some capital gain on the work they have done to establish the business.

b) For retail businesses

It’s quite common that no territory will be granted where a retail outlet (such as a coffee shop or fast-food outlet) has the right to operate from a specific location only. This generally only works where individual units can operate successfully in close proximity. It can lead to potential conflict with the franchisor if franchisees feel that the franchisor is siting the outlets too closely.

The risks can be minimised for a franchisee if there is an option for the franchisee to establish nearby outlets themselves (for example, with an automatic first option on the rights for a new outlet within a specified radius) or where the franchisor limits the number of franchisees to be established in a specific area or over a specified period of time in order to help the franchisee get established.

Regional territories

A regional territory is a set region several franchisees operate in. Each can market and work anywhere in the territory. These work best where the franchisee’s customer base is largely attracted through existing contacts, but the franchisor wants to give its franchisees the security of knowing there is a limit to the number of franchisees who will be operating in an area.

Regional territories can also be beneficial in densely populated metro areas where there is simultaneously a need for multiple franchisees, and it is difficult to define discrete marketing and/or fully exclusive territories.

Difficulty with this structure can arise when franchisees are naturally concerned about time and value associated with prospecting for the same potential customer. One mitigating solution is for franchisors to operate an ‘interest’ or ‘dibs’ system where franchisees register their claim to a prospect.

Non-exclusive territories

Non-exclusive territories are nominal territories in which you operate as a franchisee, but in which other franchisees (or the company operations of the franchisor) may also conduct business. Depending on the franchise agreement, there will normally be restrictions of some sort (or perhaps commissions payable to you) if someone else operates in your territory, or vice-versa.

It is hard to avoid situations where relatives, customers moving locations, or customers with multiple locations result in a franchisee being required to operate outside their territory. It is not always

practical, or commercially realistic, to insist that the customer must now be serviced by a different franchisee from the one with whom they have built up a relationship. The franchise system needs to be able to cope with such eventualities.

An example of this could be an electrical business that has a defined ‘marketing territory’ whereby a particular franchisee must actively promote their service within but not outside their territory but may be allowed to service out-of-territory customers who request their assistance. Similarly, other franchisees may not actively promote within that franchisee’s territory but may service customers who have requested their help directly.

A non-exclusive territory might also allow for the franchisor to service large commercial or national customers, with specifics identified as part of the territory design.

Exclusive territory

An exclusive territory is one where no other franchise of the same system can be established or operate in your territory, and the franchisor cannot establish a company-owned business or operate in the specified territory either.

This arrangement provides a lot of security for the franchisee as he or she will only have external competition. It can also be advantageous where it is valuable for the customer and product/service delivered for the franchisee to be ‘local.’ It is also often preferred by banks, accountants and lawyers, and therefore makes a franchise easier to sell. However, an exclusive territory often offers little flexibility for change if the territory size has not been defined accurately, or if the market changes.

If the territory initially granted is too big then the franchisee will not be able to service all the customers in his or her territory. If that happens then there will be a gap in the market, encouraging more competitive outlets. This is clearly not in the interests of either the franchisee or the franchisor. It is always better to work with a company outlet or other franchised outlet and have the dominant brand in an area than to be squeezed by competitors.

At the same time, the franchisor is disadvantaged if sales turnover is not reaching its potential due to the reduced royalties or production margins generated in the region. A similar effect also occurs if a franchisee reaches his or her ‘comfort zone’ and stops building the business in the territory, allowing sales to plateau rather than to continue climbing.

It is for these reasons that some of the following options may be built into franchise agreements.

a) Right to establish further outlets

This is where a franchisee can establish additional outlets in their region and often takes the form of a first right to establish the next outlet, subject to satisfactory past performance, financial and management capabilities of the franchisee.

b) Right to expand trading operations

Under this option, a franchisee can take on more staff or contract other parties to conduct some of the surplus business in the territory e.g. using more staff, moving to smaller or larger premises, or the right for a mobile service franchisee to add extra vans.

c) Right to subdivide territories

This allows a franchisee to sell off part of their territory back to the franchisor or, more commonly, to another franchisee reporting direct to the franchisor. In the case of it being sold to another franchisee, there is often a fee payable to the original franchisee by the franchisor (often a share of the upfront fee paid by the new franchisee). This acts as an incentive for a franchisee to sub-divide their territory rather than merely fail to service it properly.

d) Other

Other options are also possible, including providing franchisees with potential sub-franchising rights, but are not particularly practicable for most business models and the New Zealand market.

Franchisors will also often have rights to alter territories, based on several factors, such as franchisee performance levels and territory demographic changes.

While the final structure chosen for any franchise system is usually one of these basic four options, it must also take all of the potential factors into account. The key thing to remember is that there must be the right for either the franchisee or franchisor to effectively expand the business in the region to meet market demand, or the entire franchise will suffer. However, this right needs to be addressed in a manner which is positive and realistic for both parties.

Territory size

Territory structure and protocols are one thing, territory size is another. When designing territories, the potential business to be gained from each territory needs to be taken into account. There should be an important connection with unit-level franchisee feasibility modelling – in particular, a clear understanding of the level of business needed for franchisee success and how different territory sizes can impact the level of franchisee investment and returns. Another consideration is the practical level of complexity when it comes to franchisee management.

When defining territory size, franchisors need to consider the criteria most relevant to their particular business model. What’s appropriate for, say, a home service business can be quite different from what suits a scaffolding business. There is an exhaustive array of variables that might be considered, such as: population size, number of dwellings, growth of an area, number and size of schools, school deciles, number of businesses/commercial premises, numbers of businesses within certain industry types, level of income/economic strata, road traffic, foot traffic, local competition, proximity to other key influencers or sources of business, planned roading changes or shopping complexes, marketing media and relevant areas used to attract/secure business.

The most common way of dividing physical territories is via a detailed map which is often appended to the franchise agreement. This will normally mean drawing on a map and then, if necessary, clarifying in writing (for example, if both sides of a particular road are included).

E-commerce implications

E-commerce is another important marketing and/or distribution channel for many franchising companies. As such, the e-commerce commercial structure involving franchisor and franchisees needs to be very clear, including what role each plays (or not), and who benefits. In turn, the specifics of how e-commerce is handled need to be reflected within the particular franchise territory structure.

Clearly, the key to success with territories and the internet is to take a fair and long-term approach. As technology evolves and customer behaviour evolves, there can be a need for both franchisor and franchisee business models to change. This ultimately requires both franchisor and franchisees to work together to ensure the brand’s total offering is not outmoded.

Recent legislation and territories

The Cartel Amendments to the Commerce Act in 2017 should be considered when finalising a franchise territory structure. That is because franchise territory structures and protocols might be regarded as cartel clauses relating to market allocation –even though there may be a genuine collaborative activity and any clauses are specifically designed to help optimise customer access to products/ services, franchisee and franchisor efficiencies, brand viability and competitiveness, and so on.

Similarly, changes to the Fair Trading Act involving Unfair Contract Terms rules should also be considered in relation to franchise territories – particularly to franchisor-initiated established territory changes. Good legal advice will be essential when finalising or changing a territory structure.

Conclusion

If you are designing a territory structure, you need to determine which structure has the most (and strongest) advantages and the least (and least important) disadvantages for your particular business. You also need to work out how certain systems or checks can minimise or eliminate the impact of any potential disadvantages for both franchisor and franchisees.

If you are buying a franchise, take the time right from the start to understand what the territory structure allows you to do, what it stops you doing, and the reasons why it has been designed that way.

The bad news is that no territory structure is perfect. There will always be exceptions and new developments which cannot reasonably be allowed for. However, a good structure will be fair, flexible, and provide a clear understanding of the rights and obligations of all parties in all foreseeable circumstances.

It is worth taking the time and trouble to get it right.

Dr Callum Floyd is Managing Director of Franchize Consultants. He has led many franchise system development and improvement projects involving leading local and international organisations. About the Author

For over 45 years, our success has been driven by our commitment to customer service, quality and innovation in technology, work techniques, and business models.

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GENERATIVE AI & FRANCHISING:

BALANCING EFFICIENCY AND RISK

Generative Artificial Intelligence (Generative AI) refers to AI systems that generate content based on patterns learned from data. Generative AI is a tool that can be used to drive efficiency in many sectors. Global and established franchisors have been quick to adopt AI for document review, financial projections, growth strategy and marketing. While it offers great benefits and efficiencies in the franchising space, Generative AI is not without risk and it cannot replace legal advice, human judgement and business acumen, particularly given that it lacks contextual understanding, which can lead to critical oversights. These risks must be understood and managed.

Legal considerations

Currently, Australia and New Zealand lack specific regulations to manage the use of Generative AI. However, at a general level, franchisors are still required to comply with existing laws such as the Fair Trading Act 1986 and Contract and Commercial Law Act 2017 in New Zealand, and the Competition and Consumer Act 2010 in Australia. Misuse of Generative AI output can inadvertently breach these laws and regulations (i.e. by providing false or misleading representations), resulting in significant legal and financial repercussions.

Enhancing efficiency while minimising risk

Some essential dos and don’ts for franchisors when using Generative AI:

Dos:

• Understand its capabilities and limitations: AI can streamline document reviews and financial projections, and inform expansion forecast decisions, but it cannot replace legal or business judgement. Use it as a tool, not a substitute for expert advice.

• Combine with human expertise: Lawyers assess franchise agreements and operational decisions beyond AI-generated insights. Generative AI may oversimplify the data it is provided.

• Use insights for further analysis: AI can highlight important terms and operational trends, but human interpretation remains crucial to understanding their implications.

Don’ts:

• Upload confidential information to public AI tools: Under no circumstances should confidential information about franchisees or commercially sensitive information be uploaded to public AI tools. Once uploaded, all information becomes publicly available for other users and may breach confidentiality obligations.

• Assume AI-generated content complies with regulations: AI is only as good as the data that has been inputted. For example, AI generated processes, systems or template documents may not reflect FANZ obligations or the Australian Franchising Code of Conduct. Expert legal advice is required to ensure legal compliance and enforceable contracts.

• Rely solely on AI for decision-making: Franchise operations involve nuanced discussions that require human judgement and strategic negotiation. Generative AI does not have knowledge of the franchisor’s growth objectives, brand strategy or risk profile and cannot be relied on to make decisions.

Engaging legal and business professionals alongside AI ensures franchise systems and operations are compliant with law and aligned with business objectives and franchisors are protected.

By Wynn Williams Partner

Katrina Hammon and Associate Miriam Doak.

Wynn Williams

www.wynnwilliams.co.nz

Contact Katrina Hammon

09 300 2647

021 221 8847

katrina.hammon@ wynnwilliams.co.nz Advertiser Info

WHAT CAN YOU AFFORD?

Before you start looking at any particular franchise, you need to know what’s possible. Philip Morrison explains how to evaluate your own financial position.

One of the results of rising house prices is that many people use the increased equity in their homes to realise a dream and fund them into their own business. Franchises are particularly attractive to first-time business owners as they can be in business ‘for themselves, but not by themselves’. Having an established brand, proven business systems and specific training and support are all compelling reasons to choose a franchise.

Buying any business is a big decision that often requires a significant capital investment secured over the family home. It therefore demands careful scrutiny of the financial risks involved, as well as other factors such as family support, time commitment, relevant experience, your aptitude for business and your people skills.

Here, we look at how to examine your personal financial capacity to determine the price range of franchise opportunities you can realistically consider, and how to evaluate the maximum price that you could afford to pay for a franchise. This is especially important if you are considering buying an existing franchised outlet; paying too much at the outset will affect your profitability and returns for a very long time.

To illustrate the points, we have created a theoretical case study of a prospective franchisee called Arthur Hunter.

What have you got?

The first step for any potential franchisee is to work out your personal equity or net worth so you can determine what franchise systems are realistically within your financial reach.

You can determine your personal equity by compiling a personal statement of financial position. This involves noting what you own – your large personal assets, such as your house or investment property – and deducting what debt you owe. The balance left over represents your personal equity. We suggest you only include assets valued at over $5,000.

In the example in figure 1, Arthur, our potential franchisee, and his wife Rochelle have a house which has a current market value of $600,000, a car which has a current market value of $20,000, a redeemable life insurance policy with a current value of $10,000, and savings of $25,000 deposited at the bank. The only debt in this example is a $360,000 mortgage secured over the house and no credit card debt or hire purchases. Subtracting the debt from the assets, the figures show that Arthur and Rochelle have a net worth (equity) of $295,000

Fig 1 Statement of Personal Financial Position

(Assets)

Less Owe (Debts)

When Arthur seeks to borrow against this equity to purchase a franchise, the banks will value his assets a little differently. For example, the bank may allow a potential franchisee to re-finance only to a level up to 80% of the house’s value – this would be quite normal. The house has a current market value of $600,000, so the bank’s maximum figure would therefore be 80% of $600,000, which is $480,000. When you deduct the mortgage of $360,000, the maximum by which you could therefore increase your borrowings against the home would be an additional $120,000.

The $25,000 Arthur and Rochelle have in savings would also be considered equity/personal funds available for purchasing a franchise. Let’s say that, in this case, the car and the insurance policy are not taken into consideration for raising funds. This means that the total equity/ personal funds that Arthur has available for the purchase of a franchise is $145,000 (ie. $120,000 + $25,000). See figure 2.

What can you borrow?

Now, as well as the $145,000 of equity/business funds that Arthur has available, he may also be able to take out a business loan, which will be repaid (‘serviced’, as the banks say) from the cashflow of the business itself. Well-established franchises often have preferential arrangements with one or more of the major banks.

Over-extending yourself is the single biggest mistake people make when buying a business, so a good rule of thumb is to have a minimum 50% equity – don’t borrow more than another 50%. From observation, franchisees with lots of borrowing are more vulnerable during tough times and struggle to be sustainable. Following this advice would give Arthur the ability to borrow an additional $145,000, making a total available of $290,000 (see figure 2).

However, Arthur also needs to allow for something called Working Capital – the money you need to have available on a daily basis to make routine payments and buy stock or materials (see a full explanation at www.franchise.co.nz/article/1872). It takes most new businesses time to start generating real revenue, even with a strong franchise brand behind them, so Working Capital needs to be built into Arthur’s calculations from the start. In the example, Arthur has allowed $30,000 for Working Capital, so the total amount he has available to buy a business is reduced to $260,000.

It’s worth noting that how much people can borrow often depends on their specific circumstances and can vary between banks based on their lending policies and risk assessment of different industries.

This example includes interest and principal repayments that would be due on the increased mortgage of $480,000. It shows the couple require an after-tax income of $61,000 each year to live day-to-day and repay their increased personal mortgage, so the franchise business will need to generate a gross income of approx $79,000 for the numbers to work.

Risk, reward and effort

In the current climate, financial resilience to survive uncontrollable business disruptions also needs to be worked into any assessment. For Arthur, the next step is to establish the minimum income he requires the franchise to generate to enable him to live comfortably day-to-day.

What do you need?

Figure 3 illustrates the personal expenses that Arthur and Rochelle expect to incur each year, based on current prices. This example also includes a provision to cover KiwiSaver. When you perform this exercise for yourself, be realistic; many potential franchisees underestimate the amount that they believe they can live on. Make sure you include food, utilities, clothing, holidays, repairs and maintenance, etc. Although it’s not shown in this example, some franchisees will rely on a spouse or partner’s income to cover some or all of these costs. If Rochelle is going on working while Arthur concentrates on the business in order to provide ongoing income and reduce risk, they should consider how secure her position is.

However, just being able to pay the bills is not enough. Arthur is going to be investing money, time and his career in this business so, as with any investment, he should expect a return on those too. The return on the funds you invest in a business should be over and above the salary/ wages you require. Also, it should reflect the risk involved: Government bonds tend to pay a very low rate of return, because there is almost no risk involved.

Banks pay a slightly higher rate of interest as the risk is slightly higher. If you win big, Lotto pays a massive rate of return – but it’s statistically unlikely that you will, so the risk is massive. In buying a business, you should look for a return higher than that which you would get if you put the money in the bank, but a good franchise should offer less risk than setting up in business on your own. In business ‘for yourself but not by yourself,’ remember?

The return on investment you consider appropriate therefore depends on your assessment of the level of risk involved. You may be content with a lower return if you are mostly using your capital to buy yourself a job, or your primary aim is to build an asset worth selling for a capital gain at the end of your ownership – a strategy which requires different analysis. As personal circumstances vary, we recommend taking advice from a franchise-experienced accountant on the process of assessing an acceptable rate of return.

As for time and career prospects, any business owner will tell you that, at least in the early days, they worked harder and longer than they ever had when employed by someone else. You are therefore likely to invest many, many hours in establishing your business, often seven days a week at first. You must therefore also consider whether the potential return on any particular business will justify the time and effort you will put into it.

What will suit?

Armed with the figures that he has calculated above, Arthur knows that in his current situation the maximum he is able to spend on a business is $260,000, and he needs it to provide a minimum gross income of $79,120 – in addition to whatever rate of return on investment he and his accountant have decided is acceptable.

Of course, there are other possible options if Arthur and Rochelle are willing to consider them. He could sell his house and invest the lot in a business, or he could rent his house out and go to live somewhere cheaper. Either of these would make a significant change in his financial situation, although they are potentially high risk, high return strategies – and would require total commitment to the new business not just from Arthur but from his family, too. Again, good financial advice will help rework the figures accordingly.

Whatever Arthur decides, he is now in a position to consider franchises that suit his financial situation. Of course, it’s important that he also chooses something that he will enjoy, and which will provide the training, support and market positioning that will help his business succeed (see the list of 250 Questions to ask Franchisors at www. franchise.co.nz/article/77). The next stage is to start getting financial information from his chosen franchises.

Understandably, franchisors will want to know that a prospective franchisee is serious before they start parting with detailed financial information about their business model. They will therefore want to know that Arthur is a suitable candidate (and Rochelle, if she is going to be working in the business) and in a position to fund the franchise, so they’ll need to see the above information first. They will also probably want Arthur and Rochelle to sign a confidentiality agreement ensuring that they will only show any figures to their professional advisors.

Something to be aware of is that any figures provided are only forecasts based upon the franchisor’s model and experience in other locations. Although an experienced franchisor should have a good knowledge of the real costs of running the business, they can’t know for sure what level of sales will be achieved in any area before that business opens. The figures provided will not therefore make representations, warranties or guarantees of performance, so they are only a starting point for further analysis. As a potential franchisee, it’s up to you to

determine the assumptions on which the forecasts are based before placing any reliance on them. This reinforces how critical it is to seek independent assessment of the numbers from a franchise-experienced accountant who has benchmarking data based on like-for-like business performance.

Of course, if Arthur looks at buying an existing franchised business, there will be specific data available for analysis (see Understanding the Numbers at www.franchise.co.nz/article/36). However, care must still be taken to ensure that the figures provided by an outgoing franchisee are realistic and accurate.

Three simple steps

If, like Arthur and Rochelle, you want to get into a business of your own and are starting to think about what you could afford, following these simple steps will help you be realistic right from the start.

1. Work out your own financial position as accurately and as honestly as you can.

2. Establish the income that you require from the business to meet your current commitments and add a reasonable return on your investment.

3. Carefully consider the projections for the potential opportunity.

In the next issue, I will look at the sort of information that Arthur might receive about a franchise, and how he and his accountant might test the assumptions made and look at the impact different performance figures might have on the prospective business. If you can’t wait, you can find part 2 – called Will It Make Money? – online at www.franchise.co.nz/ articles/40.

Remember, you don’t have to do all this on your own. In fact, you shouldn’t try to do it all on your own. Seek the advice of a specialist franchise-experienced accountant to help you evaluate the opportunity, review the projections and provide you with an independent opinion. Although every successful franchisee will tell you that they are passionate about their business, profit counts more than passion when you’re still considering which franchise to buy.

Philip Morrison is principal of Franchise Accountants, an award-winning specialist accounting practice that has successfully worked with over 250 different franchise brands throughout New Zealand. About the Authors

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HELPING FRANCHISE BUSINESSES REALLY DELIVER

How Aramex New Zealand is helping franchise networks go the extra mile.

When Mark Little, CEO of national courier franchise Aramex New Zealand, speaks about partnering with other franchise networks, there’s an evident passion that comes from shared challenges — and shared successes. A trusted franchise partner, and a proud member of the Franchise Association of New Zealand, Mark says, “Aramex is very open, honest and transparent [with other franchise networks], because we’re all in the same game of franchising. That’s at the core of the business.”

As a multi-level franchise organisation, Aramex New Zealand truly understands the importance of providing a valued service to business owners across the country. It’s a commitment that stems from the top down. From national franchisor through to regional franchisees, and its fleet of courier franchisees, everyone at Aramex is committed to partnering with Kiwi franchise networks to understand their business needs. Mark says, “The key with the courier franchisees is that you’ve got owners who really care about their exclusive territory — every pickup and delivery in that area is theirs.”

He highlights an example of Aramex New Zealand’s collaborative ethos, in working with cleaning franchise Jani-King, which participated in Aramex’s Kiwi Walk & Run series. “They now have our cleaning contract, and we are their courier business,” Mark explains. It’s this ability to find synergy with a range of fellow franchise networks that has made Aramex such a staple of the delivery landscape for over 40 years and has seen them develop over 300 courier franchises across 18 regions in New Zealand.

Investing in industry-leading technology

As part of a commitment to continuous improvement, Aramex has recently invested in upgrading its IT systems and platforms. Designed to provide seamless integration for its customers, and built with ease of use in mind, aramexConnect allows customers to send parcels with just a few clicks, even managing consignments from their mobile phone. And if customers need assistance? Aramex has a dedicated IT team to assist, including a helpline with local and global support.

The investment in its IT capabilities allows Aramex to comfortably service large retail networks. Mark highlights its support of the Briscoe Group, which has 89 New Zealand locations between Briscoes Homeware and Rebel Sport, as evidence of its advanced capabilities. He explains, “That adds huge complexity, as we need an IT system that can work with 89 different locations, get the right pickup, the right courier address, and the right parcel. It’s this technology, and how fluid we are as a company, that allows us to succeed. Yes, we’re owned by a multi-national corporation but we’re still a company that works at that granular level with the customer.”

Supporting its customers’ customers

In addition to investment in IT, Aramex has redefined the receiver experience, ensuring its customers’ customers are informed every step of the way. Reflecting on the challenge of educating parcel receivers, Mark says, “We’re doing a lot of work bringing a business that’s over 40 years old up to date with what a receiver needs.

“You, as a receiver, would have no idea what ‘on board with a courier’ means. So, we’re really working hard to expand the knowledge around what we portray to the receiver, because we are now the face of, say, Briscoes. We are now the problem if that parcel doesn’t get delivered.”

These efforts have resulted in great improvements. By transforming the tracking provided on its website, Aramex has reduced customer enquiries by 27%. The increased visibility at every step of the parcel’s journey gives receivers peace of mind, and this commitment to transparency drives Aramex New Zealand at every level, Mark says. “The simple sentence of ‘deliver as promised’ is huge in our business. If we say it’s going to be Monday, make it Monday.”

Offering more to big businesses

On working with bigger franchise networks, Mark says one of Aramex New Zealand’s advantages is volume discounts. This ability to generalise pricing results in a competitive rate for all franchise networks’ locations, as well as a more streamlined service and account management. Aramex structures things so there’s ‘one person to talk to, not 50’, which is sure to be a benefit to franchisors and franchisees across the country.

Understanding that franchise networks aren’t uniform in size across New Zealand, Mark explains that while a franchise outlet ‘might be very small in Palmerston North, they’re still going to get the benefit of the whole group’s buying power’. “We won’t say Palmerston North has different pricing to Auckland or Christchurch so, for a group like a franchise, it can be very beneficial.”

Advertiser Info

Aramex New Zealand

www.aramex.co.nz/tools/free-freight-analysis

Contact Mark Platt – Aramex NZ Sales Manager sales@aramex.co.nz

Whether you’re an emerging SME, an established national franchise network, or somewhere in between, Aramex New Zealand has the ability to get your products into your customers’ hands sooner. Get in touch today to learn more.

Aramex NZ CEO, Mark Little

Invest in your next career move

Help Kiwis plan a better fnancial future by becoming a Generate KiwiSaver Adviser.

Become a trusted KiwiSaver adviser and make a real impact

Do you want to empower Kiwis to make confident, smart financial choices and be recognised as a trusted adviser in your community? As a Generate KiwiSaver Adviser, it’s a bit like you’re building a business within a business - you work independently, build strong relationships, and make a genuine diference in the lives of your clients.

Your key mission is to educate and empower Kiwis, helping them make informed decisions about their KiwiSaver account.

With every connection you make, you’ll be helping others maximise their KiwiSaver potential.

It’s a role that many people already find highly rewarding – personally, professionally and financially.

Long-standing Generate adviser Bevan Kinraid says, “Kiwis tend to have a ‘she’ll be right’ approach to finances. It’s extremely satisfying when you can sit down with someone and watch them have that lightbulb moment and see the possibilities of taking more control of their KiwiSaver investment.”

What does the role involve?

As a Generate KiwiSaver Adviser, you’ll be out in your local community, connecting with Kiwis and helping them understand how KiwiSaver works.

You’ll empower your clients to make the most of their investment and ensure they have the knowledge and confidence to align their plan with their life goals, whether that be saving for a first home or retirement.

You’ll have independence and flexibility, meeting with prospective clients in person at their home, their workplace or online over online virtual calls.

Every day will be diferent, but the more time and efort you put in, the more you can be financially rewarded.

You’ll be backed up by Generate’s support

You won’t be doing this alone. You’ll have access to our experienced, awardwinning team. This means you can focus on building relationships, making an impact and gaining momentum in your business.

At Generate, we work with you. We want to see you grow your reputation and your client base:

• Marketing – our brand recognition is growing newspaper and radio advertising, podcast sponsorship and other presence around the country.

• Customer service – we can help with customer queries and the administrative tasks around withdrawals.

• Technology – we provide training and advice tools so your presentation is slick and seamless. We’re constantly updating our tools and automating our processes.

• Compliance - our experienced team gives you training, guidance and assurance to help ensure your processes comply with the relevant KiwiSaver rules and regulations.

“It’s a bit like having business within a business - you will be part of a wider team of KiwiSaver advisers who regularly share insights, experiences, and best practices that lead to greater client outcomes,” says Bevan.

A reputation for excellence

One of the great things about being a Generate KiwiSaver adviser is that you’re ofering a market-leading, award-winning provider that’s a no-brainer to recommend.

Our funds consistently rank highly for long-term performance*, and ofen beat the average investment return of KiwiSaver funds in their respective categories in regular independent reports.

We’re New Zealand-owned and operated and proud of our service. We’ve won awards including the Consumer NZ People’s Choice Award for KiwiSaver, the Reader’s Digest Quality Service Award for Superannuation and a Trusted Brand Award for KiwiSaver.

Be

part

of a growing industry

The KiwiSaver industry is growing at a rapid rate. The value of Kiwis’ accounts (assets under management) is now over $100 billion.

While KiwiSaver first launched in 2007, it’s still in its early stages. We can see from the more mature Australian superannuation market how this trajectory can increase - there are now more than AUD 3.5 trillion of superannuation assets under management.

This role provides an exciting opportunity to be part of this momentum in New Zealand and follow a similar path for growth.

Thriving as a Generate KiwiSaver adviser

We’re looking for self-driven professionals with an entrepreneurial mindset, who are passionate about helping Kiwis, building strong relationships and managing daily operations independently.

To be a Generate KiwiSaver adviser, you need excellent communication skills and great people skills, as you build authentic relationships and network within the community. You’ll be client-centric, passionate about providing KiwiSaver advice and making the complex world of investing simple to understand.

You’ll also need to be ethical and professional, as a trusted expert whose advice is relied upon.

A finance background is not necessarily required – our advisers come from many diferent fields. At Generate we can help you attain your New Zealand Certificate in Financial Services, Level 5, which you can complete while working at Generate.

“We are passionate about advice; our business is built on it. And we believe every Kiwi deserves access to high-quality KiwiSaver advice,” says Ciaran Scott, Generate’s National Advice Manager.

Get in touch with Ciaran to fnd out more.

To see a copy of our Product Disclosure Statements, our Financial Advice Provider Disclosure Statement or to view our advertising disclosures, see our Disclosures webpage.

Past performance is not a reliable indicator of future performance.

The issuer is Generate Investment Management Limited.

Level 9, Jarden House, 21 Queen Street, Auckland, 1010

DANGER SIGNALS

While genuine franchises offer a low-risk way of getting into business for yourself, you need to watch out for the others. Some companies claim to offer ‘franchises’ or ‘business opportunities’ when, in reality, they offer little or no training or support system. Some may be scams, or disguised multi-level marketing schemes, with little real opportunity for growth.

Here are some warning signs you should be aware of... (If you come across any of these, be very, very careful. D you’ve had time to check the ‘opportunity’ out fully – our list of Questions to Ask should weed out any dodgy operators, see www.franchise.co.nz/articles/77).

• The offer suggests you can make a lot of money for very little work.

• The ‘franchise’ does not have an operation running in New Zealand to prove it works.

• The opportunity makes more money from recruiting other people than operating the business.

• The opportunity sells you the equipment to manufacture a product or carry out a service, without proof of the demand for it.

• The business depends on an advertising campaign that cannot take place until all the franchises have been sold, for its success.

• There is no adequate explanation of the reasoning behind any claims made for potential profitability or income in New Zealand.

• The initial franchise fee is higher than can be justified.

• The franchisor is more interested in selling you the business than finding out whether you have the experience and ability to run it.

• You have only met the franchisor in a hotel/cafe etc – there is no operation in New Zealand.

• There are unreasonable restrictions on who you can buy goods from, how much you must buy, or at what price.

• You are put under pressure to sign up now so as not to lose the territory of your choice.

• You are not given time to carry out due diligence before making a decision.

• There is no ‘cooling-off’ period allowed after signing.

• The franchisor does not see the need for you to consult a lawyer and an accountant.

• The franchisor wants to take your credit card details for a deposit payment, promising not to use it unless you confirm you wish to proceed.

• Previous franchisees have failed and you are given no satisfactory explanation why.

• The contract allows the franchisor to terminate without cause.

Being aware of these danger signs should help you to avoid being taken for a ride. However, it’s still up to you to ensure that the franchise you choose is a genuine opportunity, which will be a good match for your interests, skills, financial resources and expectations.

A good franchisor will not only allow you time to do this, but they should also insist you take professional advice from a lawyer and accountant and actively encourage you to make an informed decision.

The best franchises succeed not because they do the hard sell but because they take the time to appoint the right people. It’s your life and your money, so make sure you take care.

JOIN THE ROOFING

Revolution

Looking for a business opportunity that’s profitable, in demand, and built for the future? With Kiwiseal, you’re not just starting a business you’re joining a movement that’s changing how New Zealand protects its roofs.

Comprehensive Training

Sales and Marketing Assistance

Technical Expertise

Revenue Growth Model

Product Procurement

Leads & Customer Flow

Collaborating every step of the way

MAKE THE MOST OF YOUR SPECIALITY

Salespeople, project managers, analysts and more are thriving with ERA Group.

ERA Group franchisee David Townsend has only been with the network since November 2024, but he’s already feeling right at home.

Reflecting on the decision to join the group, David says, ‘I’d got to the stage in my career where I was sick and tired of the corporate structure. I wanted more influence over my own day-to-day.

“I’m no economist, but it’s very clear that the economic outlook is different today than it was five or 10 years ago, and I wanted a little bit more control over my life.”

It’s fair to say he’s been vindicated. With a background in telecommunications and sales and marketing, his experience in appointment setting and closing business has seen him focus on client acquisition to great success. ERA Group’s ability to attract specialists from a wide range of industries means they can deliver best-in-class business strategy and cost management solutions for their clients.

ERA Group’s unique joint venture structure allows David to collaborate with other franchisees to best service customers. It’s this collaborative nature that has made his start as an ERA Group franchisee so successful, he says. He has been fully embraced by the network from the very beginning. “Just before I signed my franchise agreement, I was invited to the annual conference. I wasn’t a franchisee, but I was given the opportunity to really see what the group was like. Every single person who had a franchise at the conference, without fail, offered me advice and help.”

The assistance provided to new franchisees goes beyond the informal, with each new franchisee being given a mentor. These mentors act as sounding boards for new franchisees. David explains, “The mentoring system has worked out really well for me. I’ve been married up with somebody with a very different skill set to me. My mentor is very analytical and very strong on the spreadsheet side of the business. They have been there to really help me with that side of things, which wasn’t my strength.”

Looking back on his trajectory with ERA Group so far, David stresses that anyone interested in becoming a franchisee must be willing to put in the work. He concludes, “It’s an opportunity that clearly rewards those with the skills and the willingness to work hard.

Advertiser Info

“Whether you’re an expert salesperson, an experienced project manager, or just want to be better rewarded for your efforts, I recommend you get in touch with ERA Group today.” ERA Group nz.eragroup.com Contact David Rounsevell 0061 871 234 078 0061 413 195 190 Email via: enquiries@ edenexchange.com

A Franchise Opportunity with Proven Success!

Ready to own a profitable business in carpet cleaning and restoration? Carpet Chemist offers a trusted brand, scientifically backed solutions, and a franchise model with low costs and strong financial potential, designed for your success.

Carpet Chemist is expanding across New Zealand, with prime territories available. Join us today to be part of a growing network.

• Protected Territory

Exclusively represent Carpet Chemist in your area.

• Exclusive Brand and Business System

Benefit from a trusted brand, comprehensive training, and ongoing support.

• Cutting-Edge Products and Proven Processes

Access our proprietary formulas and advanced cleaning systems.

• Full Marketing Support

Receive local and national marketing support, plus easy-to-use workflow and accounting tools.

David Townsend

SEVEN THINGS YOUR LAWYER SHOULD TELL YOU

Scott Goodwin outlines the most important factors your lawyer should tell you before buying a franchise.

Taking up a franchised business can be a stressful, yet exciting, experience. Buying any business can be risky, and entering into a franchise agreement is a serious undertaking. It’s a binding legal contract, which sets the basis of your relationship with the franchisor for the next five, 10 or even 20 years, so you shouldn’t take it lightly.

Getting advice from an experienced franchise lawyer is, therefore, a must. Here is a list of seven of the most important things your lawyer should tell you (note - there are many more).

1. Due diligence is important

‘Due diligence’ is like the pre-purchase inspection you might do on a house or car. Make sure you undertake thorough due diligence prior to entering into any franchise agreement. Some of this you will need to do yourself, but much should also be done by professional advisors who have specialist knowledge and have been here before.

Apart from your lawyer, your research should include talking to an accountant experienced in franchising. This will help ensure the business is financially and operationally sustainable and viable; validate assumptions applicable to costs and forecasts provided by the franchisor; and compare debt-to-equity ratios.

Also, don’t be scared to talk to other franchisees to evaluate their experiences with the franchisor and the system, and ask the franchisor questions about (among other things) the franchise system and the franchisor’s background and experience. There’s a list of 250 Questions to Ask at www.franchise.co.nz/articles/77 and specialist lawyers such as Goodwin Turner will also provide clients with a checklist of items to discuss with the franchisor.

2. Review the manual

The manual (or often set of manuals) lays out the systems and tools that enable franchisees to operate their business day-to-day. Ask the franchisor for a copy of the manual to read before you sign the franchise agreement. Expect them to require you to sign a confidentiality agreement before they do so – after all, the manual contains their ‘trade secrets’.

It is important that you are sure that you can comply with the manual from day one (as well as at all times during the operation of the business). Most franchise agreements will note that the terms of the manual are incorporated into (and form part of) the franchise agreement, and that a breach of the manual is deemed to be a breach of the franchise agreement. In other words, if you don’t comply with the manual then you will likely be in breach of your franchise agreement. This is never a good thing as it could expose you to risk of the franchise agreement being terminated.

3. Ensure you can comply with the system

Many people buy franchises with a dream of ‘being their own boss’. While owning and operating a franchised business does allow this to a certain degree, you need to be prepared to follow the franchisor’s systems and rules strictly. Franchisors rarely tolerate any departure from their system and their rules because ‘rogue’ franchisees who deviate from the correct standards risk exposing the franchisor and other franchisees to significant loss and damage.

Prior to buying any franchised business, then, you’ll need to ask yourself whether your long-term goals align with the franchisor’s. Are you prepared to work within the system, and are you certain that you are the right fit for this particular franchise?

4. Don’t be scared to ask for amendments / clarifications to a

franchise agreement

It is fairly common for a franchisor to tell prospective franchisees that they won’t agree to any amendments to the franchise agreement and to effectively ‘take it or leave it’. However, while most franchisors are unwilling to make substantial/material changes to the franchise agreement, they often may agree to record clarifications or special conditions to the franchise agreement, so long as these are reasonable and don’t conflict with the operation of the system and the fundamental rights/obligations of the parties. We have seen this with service-related franchise systems. An experienced franchise lawyer will know what to look for and what is, or isn’t, reasonable.

5. Know what you’re buying

Consider all the things that may expose your business to a loss of profit, or put you at risk of losing your investment altogether. For example, is there a franchise territory? If so, is it exclusive (ie. limited to you only) or non-exclusive (ie. can/does it include other operators of the same system)? Can the franchisor operate any business within your franchise territory or online? Would you have first right of refusal on a new outlet in a neighbouring area? What restrictions and safeguards do you have?

Are there any events that might trigger the termination of your franchise agreement by the franchisor? Common clauses might include not being up-to-date with ongoing franchise fees (royalties), not making payments to third parties (eg. suppliers) on time or not meeting minimum performance criteria such as hygiene, brand standards or sales volumes.

6. Don’t focus solely on the franchise agreement

In addition to the franchise agreement, there are a number of other important documents that you should carefully review and seek legal advice on. For example, this includes documents that deal with the

occupation of premises from which the franchised business is, or will, be operated, and documents outlining the terms and conditions of supply/trade etc.

Leases generally are relational contracts (like franchise agreements). Entering into any lease often requires you to make a long-term commitment to relatively onerous obligations and usually requires personal guarantees be provided to the landlord. Your lawyer should review all relevant occupation documents and provide you with advice on them.

If you require a lease or sublease of premises from which to operate the business, then it is wise to ensure that the lease period(s) marry up with the franchise period(s)/term(s). This is because you will want to avoid the risk of having a franchised business with no premises to operate from, or the danger of having to pay rent after the franchise term is at an end.

7. Have an exit strategy

As with any business venture, it is important to consider, at the outset, what your exit strategy might be if your circumstances change and/or you become no longer willing or able to operate the business. This is no different in franchising. However, most franchise agreements prevent franchisees from being able to terminate the franchise agreement after any initial cooling-off period, and prior to the end of the franchise period/term (ie. due to a change of circumstance, change of mind, change of ability or willingness to work).

That doesn’t mean you can’t sell the business – in fact, many people choose to buy a franchise precisely because the brand makes it a more valuable asset when the time comes to sell. However, simply ceasing to operate the franchised business would be likely to expose a franchisee to (among other things) a risk of the franchisor taking legal action against the franchisee. This is especially the case if the franchisor expected to receive royalties for the duration of the franchise period/terms.

Prior to buying any franchised business, then, prospective franchisees should take advice on their potential exit strategy. That is, how they might be contractually entitled to exit the franchise prior to the end of the franchise period/term without causing the franchisee to be in breach of the franchise agreement.

For example, does the franchise agreement allow the franchisee to terminate the arrangement at any time before the end of the franchise period/term? Does the franchise agreement allow the franchisee to sell the business during the franchise term? If so, what is the process and the likely cost involved? Are there any fees associated with selling the business? Does the franchisor have a first right to purchase the business? Does the franchisor have to approve the purchaser? (This is a common requirement.) What happens to the business and the franchisee’s rights under the franchise agreement if you become seriously ill (or die)?

If the proposed exit strategy is achieving a sale of the franchised business, then the franchisee should be realistic about the sale price that the business could achieve. Franchisees often make their money while they are operating the business rather than upon sale, although this varies according to industry and brand. The sale price may also vary depending upon how near the sale is to the end of the franchise period/ term (although some franchisors will grant a new term to an incoming purchaser).

Don’t make assumptions

Whatever type of franchise you are buying, it pays to get proper advice from an experienced franchise lawyer before you sign anything. Franchising can be a great way of getting into business, but there are no guarantees. You need to take care and take advice to protect yourself and your investment.

It is dangerous to assume that a business will succeed because it has a good name, or because it seems to be everywhere, or because your brother/cousin/friend/person you met at a party is doing OK with it. Every franchisee is different, every location is different and markets change over time.

The above areas are just seven of the many aspects you need to get checked out by specialist advisors before buying a franchise. It makes sense to get the experts to do some of the work for you before you make your final decision.

About

e.

Scott Goodwin is Director and Principal of Goodwin Turner, specialist franchise lawyers based on Auckland’s North Shore and who service clients across New Zealand.

the Authors

A-B Franchise and Business Opportunities

Over 275 different franchises Westpac Directory

Market leader in sales and distribution of dairy products and beverages throughout New Zealand including Anchor, Primo, Mammoth, Mainland, and Kapiti. National franchise structure operating since 1992 offering exclusive territories. Looking for people with business and sales acumen, a can-do attitude and great leadership qualities.

formerly Fastway Couriers, is an award-winning franchise system that provides

and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchisees across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.

P.O.A. Join NZ’s largest independent bedding group. Franchise opportunities available with full support.

021 665 923 E graeme@bedpost.co.nz W bedpost.co.nz

46 P 09 972 3022

Directory of Franchising

Choose by industry

We have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at www.franchise.co.nz

The ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

Brumby’s

The description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at

$100,000$450,000 Relaxed, NZ beach-themed family restaurants. Fast

business model. Build a fun and fulfilling career as a business owner and make a positive impact throughout New Zealand.

& Beverage $300,000$450,000 Brumby’s has been part of the New Zealand bakery market since 1995, serving local communities wholesome, natural baked goods. Brumby’s artisan approach to baking utilises only natural ingredients, with no preservatives or additives, and products handmade fresh from scratch every day to our exclusive recipes.

BurgerFuel Food & Beverage

Burger Wisconsin Food & Beverage

Caci Health & Beauty

$500,000 BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business.

$150,000$250,000 At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, with new sites planned throughout New Zealand and an existing store refresh programme underway. It’s a gourmet opportunity for operators with good taste.

$150,000$300,000 At Caci we love what we do! Helping New Zealanders with what we call ‘skin confidence’. Now is your chance to join the team, become a Caci clinic owner and enjoy the benefits of being part of one of NZ’s best-looking and successful businesses.

Café Botannix Food & Beverage $480,000 Contemporary deli cafés serving organic coffee and organic food options in Palmers garden centres.

Carl’s Jr. Food

Note

Listing information is supplied by that particular entity. The symbol in the FANZ column denotes a member of the Franchise Association. You are advised to confirm the accuracy of the listing and the membership status of any entity. Neither the sponsors of this Directory nor FANZ nor the publisher accept liability for any omissions or errors.

Chris De’Ath M 022 083 2349 E hello@bockyboo.co.nz W bockyboo.co.nz

13 350+ Queena Lee M 021 463 778 E queena@bricks4kidz.co.nz W bricks4kidz.co.nz

6 250+ Andrew Morgan M 022 419 3156 E andrew@ccbs.co.nz W brumbys.co.nz

56 79 Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W burgerfuel.com/nz

24 24 Rex Radford P 09 973 4559 E franchising@mrhltd.com W mariposa.nz

80+ 80+ E FranchiseSales@fabgroup.co.nz W caci.co.nz

9 9 P 021 483 500

unique stain and pet odour guarantees. Our ideal franchisee will take pride in their work and be motivated to grow their own exclusive Carpet Chemist territory with our full training and support. New Peter Clinch P 03 466 7996 E peter@carpetchemist.co.nz W carpetchemist.co.nz

7

C-E Franchise and Business Opportunities

$22,000+ Cleancorp offers commercial cleaning franchises. Seeking committed people to deliver

service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.

$23,200 An established, award-winning franchise with nearly 300 franchisees operating throughout NZ. This cleaning franchise offers quality cleaning at competitive prices. Franchisees utilise the well-developed systems and technical expertise to become successful business owners. Comprehensive training, equipment, uniforms and business cards are provided.

second to none.

$15,000 A staple in New Zealand hospitality venues for over 20 years.

$100,000 Offers exceptional Fairtrade coffee at a fair price. Ethical and environmentally responsible company.

$200,000 Colourplus offers a range of top quality giftware and decorating accessories.

Coffee

& Beverage $250,000$450,000 NZ’s premium café franchise. Highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Supreme Franchisee of the Year and Food and Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships.

Cookie Time 30 Food & Beverage

Cookright

Corporate Cabs

818 9215

P

71 71 Jon Hassall M 028 8500 1300 E jon@columbuscoffee.co.nz W columbuscoffee.co.nz

$100,000 A Cookie Time franchise offers business ownership plus support from an iconic Kiwi company, home to much-loved brands including Cookie Time, Bumper and OSM. A select number of rare opportunities available to become a franchisee distributing snacks and smiles as long-term franchisees retire from business. 45

Food & Beverage $70,000 Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised.

CrestClean 2 Business & Commercial

P.O.A. Corporate Cabs is New Zealand’s most professionally driven cab service.

$10,000 Get your work-life balance right with a CrestClean cleaning franchise. If you are looking for a simple business with low risk and a high profit margin, a CrestClean franchise ticks every box. Winners of the 2021 Westpac Supreme Franchise System of the Year award.

Crest PropertyCare 52 Business & Commercial $15,000 Grow a profitable business and enjoy a flexible workday with a Crest PropertyCare franchise. Working side by side with CrestClean teams to provide quality outdoor maintenance services through our franchisee network, Crest PropertyCare offers a business opportunity with the flexibility to suit your lifestyle.

Crewcut Home Services

$16,000 Crewcut is a lawn and garden maintenance franchise with businesses for sale. For over 26 years we’ve had operators providing lawn mowing, hedge trimming, section clearing, and gardening to Kiwis all across New Zealand. Buy a business with support, strong branding, and values.

Cutshop Home & Building $450,000 Own and manage a Cutshop programming and production team, producing high quality cabinetry for kitchens, wardrobes, garage shelves and more. Cutshop franchisees provide bespoke products in a vibrant new-build and renovation sector where existing trade production can’t keep up with the growing market.

Design Builders Home & Building $160,000 Thriving, established business with an outstanding reputation for our quality of work.

Dawn Cleary P 0800 266 543 E franchise@cookietime.co.nz W cookietime.co.nz

31 31 Steve McMullen P 0800 804

23 23 Sam Lewis P 0800 273 780 E info@crestpropertycare.co.nz W crestpropertycare.co.nz

260 260 Pauli Horgan P 0800 800 286 E pauli@crewcut.co.nz W crewcut.co.nz

3 3 André Hofer P 09 666 0632 M 021 879 413 E andre.hofer@cutshop.com W cutshop.com

456 456 Diamond Fusion

& Building $50,000 Seeking motivated people with great sales ability and focus.

Dream Doors Home & Building

Driving

& Commercial

DrainPro specialise in residential new builds, tank installations and light commercial works, with franchise opportunities available nationwide. Whether you’re an existing business struggling or a tradesman looking to go out on his own, Drainpro have the experience to help you develop a successful business. 4 4 Nathan Williamson P 03 342 1278 M 021 217 1616 E nathan@drainpro.co.nz W drainpro.co.nz

$30,000 Bathroom renovation company offering great products and excellent service. No experience required, but a sales background would be an advantage. First nationwide bathroom renovation brand in New Zealand.

$75,000 Sales of made-to-measure replacement kitchen doors and benchtops for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a dynamic international business model proven on three continents.

$40,000$45,000 Driving Miss Daisy is NZ’s No.1 companion driving service. Currently we have 80 territories in operation. If you are interested in becoming the next Daisy in this growth industry, call us today. Our NZ franchises are an extremely affordable small business option.

$100,000$750,000 Ecomist is an exciting business opportunity, based on both website and face-to-face sales of automated insect control and odour control fragrancing systems and products, to both commercial and residential customers; accompanied by the provision of residential and commercial pest control services.

EmbroidMe is New Zealand’s largest uniform and promotional products business. EmbroidMe focuses on the business-to-business market providing apparel for uniforms and branding them. Low stock, low staffing, high repeat, high margin, Monday to Friday business. We’re looking for business-minded people, no industry experience required.

$200,000 Epiphany Café is seeking people who are committed to excellence. Our point of difference is unique products such as homemade artisan donuts. This is more than just a business venture, we work hard, enjoy what we’re doing, and know how to have fun while achieving our goals.

$79,990 ERA Group is the world’s number one franchise in business strategy and cost management, thriving in New Zealand and Australia for 30+ years. Franchisees leverage combined skills and expertise, partnering with businesses across the globe to help them grow, build competitive advantage and drive bottom-line impact.

2 2 Adrian Kay M 027 338 1081 E Adrian.kay@dreambathrooms.co.nz W dreambathrooms.co.nz

13 60+ Derek Lilly M 027 213 5133 E del@dreamdoors.co.nz W dreamdoors.co.nz

80 117 Jack Harper/Ange Mill P 021 503 325 E ange@drivingmissdaisy.co.nz W drivingmissdaisy.co.nz

20 56 Ian Robertson M 027 433 4513 E ian.robertson@ecomist.co.nz W ecomist.co.nz

4 4 Jeths Lacson M 021 337 329 E admin@epiphanycafe.co.nz W epiphanycafe.co.nz

10 1000+ David Rounsevell M 0061 413 195 190 E enquiries@edenexchange.com W nz.eragroup.com

Distributors Ltd is the franchisor of the FreshChoice group of supermarkets. All our stores are locally owned and operated and totally community focussed. We are looking for franchisees who are customer-focussed with proven business experience. Opportunities available nationwide.

has been marketing our award-winning German sausages for 20 years.

P.O.A. Proudly New Zealand owned and operated, Generate KiwiSaver Scheme is a leading provider of KiwiSaver and Managed funds. Seeking individuals who are passionate about helping people make smarter decisions with their KiwiSaver. Build a ‘business within a business’ as a Generate KiwiSaver Scheme adviser.

33 33 Craig Steenson M 027 262 3175 E craig.steenson1@woolworths.co.nz W freshchoice.co.nz

Ciaran Scott P 022 156 5588 E ciaran.s@generatekiwisaver.co.nz W generatewealth.co.nz Generation Homes

& Building P.O.A. We build houses for clients all over New Zealand for a fixed price and on a time guarantee.

Giggle Entertainment Network Business & Commercial

$100,000$175,000 Giggle boasts over 1,200 locations with over 1,000,000 people p/w past our screens.

Gloria Jean’s Coffees Food & Beverage $300,000$500,000 Gloria Jean’s is proud to be an energetic, international award-winning café brand with a proven business model and support systems. We are searching for franchises with the desire and drive to run a successful, fun business, partnering with us to grow the brand in NZ.

Green Acres Franchise Group Home Services

$24,000 Green Acres was founded in 1991 and is proudly kiwi owned and operated. With 30 years’ experience we are one of the longest running NZ-owned franchise systems. We have over 400 franchisees controlling their own future path. Ask about our Big Business model today.

3156 E andrew@ccbs.co.nz W gloriajeanscoffees.nz

Graeme Bayly P 021 473 050 E sales@greenacres.co.nz W joingreenacres.co.nz Green Homes NZ Home & Building

Guthrie Bowron Retail

Habitual Fix Food & Beverage

$20,000 We design and build higher performing and energy efficient homes for Kiwis.

$250,000 The number one home decorating franchise in New Zealand, specialising in paint, wallpaper, custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns.

45 45 Alan Heatlie P 09 306 1040 E alan@guthriebowron.co.nz W guthriebowron.co.nz

$185,000 Our purpose is to turn the world into fresh and healthy food fanatics. 10 10 M 027 442 9531

Harcourts Business & Commercial $200,000

&

$150,000 Harrisons Carpet & Flooring is one of the most successful franchise businesses in New Zealand and is experiencing very high customer demand across the

Flooring franchise network.

$70,000 Love fashion, interior design, and have a flair for sales? Own your own business doing what you love, supported by the most trusted franchise network. We are looking for passionate people to join our 20 strong nationwide Curtains & Blinds franchise network.

35

H-L Franchise and Business Opportunities

InXpress

Jamaica Blue 26 Food & Beverage

Jani-King 36 Business & Commercial

Jesters Pies Food & Beverage

Jim’s Mowing Home Services

Jim’s Test & Tag / Jim’s Fire Safety

be your own boss.

$90,825 Simple, effective panels to reduce commercial chilling costs and improve performance.

$30,000

Global logistics and freight sales consulting franchise. InXpress allows you to build a successful and profitable business with the security of one of the world’s largest franchisors of global courier services. Proven business model and training provided. Low risk with a strong return on investment.

$450,000 Fresh Ingredients, Stylish Stores, Award-winning Coffee. Our name comes from the famous Jamaica Blue Mountains, home to the world’s best coffee. Find your dream café location today!

$35,000 Jani-King is known as the world’s number one commercial cleaning franchise company providing full operational sales administration support for franchisees. There has only been one name to turn to for quality and value in the commercial cleaning services - Jani-King, the king of clean.

$200,000$280,000+ Jesters Pies are offering new store opportunities on a turn-key basis. We will provide training, ongoing support and the tools required for you to maximise your investment. Seeking passionate franchise partners prepared to work in the business who are committed to excellent customer service.

$20,000 Mowing/gardening franchise offers an attractive mix of both lifestyle and income. Be your own boss. Choose when and where you want to work and how much you want to earn. Selfmotivated, hard-working, customer-focused people wanted. Excellent training and ongoing support provided.

41 Business & Commercial $60,000 The leading provider of electrical testing and tagging services. Are you ready to be a part of this highly successful brand and create a new future for yourself? Jim’s Test & Tag gives you the training, support and systems you need to succeed.

Just Cabins Home & Building

Just Cuts Health & Beauty

Just Kidz Leisure & Education

Katsubi 14 Food & Beverage

Kelly Sports Leisure & Education

$500,000+ Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra rooms, portable offices, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

$170,000$270,000 Be your own boss and get all the support you need. You don’t have to be a hairdresser to own a Just Cuts, but you do need a passion for people and the ability to follow a proven system that has worked for over 30 years.

$400,000$800,000 Just Kidz is a leading early childhood education brand dedicated to providing high-quality preschool education and care. Franchise and partnership options available for people with passion and commitment to supporting families’ educational and care needs. Offering a vibrant, social, rewarding business within your community.

$350,000$500,000 Your chance to be a part of one of the most successful New Zealand local hospitality franchises. With more than 20 years of experience in the food chain industry, Katsubi is now inviting our potential partners to build your dreams and succeed with us.

$40,000 Are you passionate about kids and sports? Do you want to own a business that makes a real difference? Kelly Sports, a leading provider of sports programmes for children, is seeking enthusiastic franchisees to join our rapidly growing network.

Kinetic Electrical Home & Building P.O.A. Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business.

Kitchen Studio 42 Home & Building

Kitset Assembly Home Services

Kiwikrane Leisure

Kiwiseal

Kowhai Roof Restoration Home & Building

Leisure & Education

$150,000 Established in 1984 and voted New Zealand’s Most Trusted kitchen brand 8 years running, Kitchen Studio offers an exciting and rewarding opportunity for those with strong management and leadership skills. Limited greenfields territories available. Join a motivated, professional, well established franchise network.

48 48 Ron Chauhan P 0800 110 095 E enquire@hire-a-maid.co.nz W hire-a-maid.co.nz

8 P 0800 486 434

8 460 Ryan Bohm P 0061 7 3490 3333 E sales.nz@inxpress.com W inxpress.com/nz

8 169 Pete Hartley M 027 772 2257 E phartley@foodco.co.nz W jamaicablue.co.nz

450+ 6,600+ P 0800 526 454 E reception@janiking.co.nz W janiking.co.nz

14 40+ Susie Higgins P 0061 8 9309 2200 M 0061 402 047 982 E susie.higgins@boxxbrands.com.au W jesters-pies.co.nz

100+ 3000+ Ricky Newby P 022 082 9805 E ricky.newby@jimsmowing.co.nz W jimsmowing.co.nz

42 240 Malcolm Bradley P 0800 454 654 E malcolm.bradley@jimstestandtag.co.nz W jimstestandtag.co.nz

58 58 Fenton Peterken P 09 889 8776 E sales@justcabins.co.nz W justcabins.co.nz

28 200+ Anthony Lamanna P 0800 100 114 E anthony@justcuts.com W justcuts.co.nz

7 7 Gavin Muldoon M 021 649 186 E gavin@justkidz.co.nz W justkidz.co.nz

21 21 Sean Kim M 021 880 278 E franchise@katsubi.co.nz W katsubi.co.nz

36 67 Craig Bowen M 027 668 0636 E craig@kellysports.co.nz W kellysports.co.nz/franchisees

25 25 Vicki Bambry M 0274 852 010 E vicki@kinetic-electric.co.nz W kinetic-electric.co.nz

16 16 Dawn Engelbrecht P 09 815 3001 M 027 291 9904 E dawn@kitchenstudio.co.nz W kitchenstudio.co.nz

$49,000 Kitset assembly is our business and demand for the service is high. 37 200+ P 027 492 6667

$50,000 New Zealand’s crane amusement machine franchise. These stand-alone machines contain soft-toys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate machines in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully.

$75,000 Kiwiseal Roofing specialises in liquid membrane coatings for roofs across New Zealand. Our NZ-made products are designed for NZ conditions, ensuring durability and quality. Join our franchise and build a successful business with expert training, ongoing support, and exclusive territories.

$20,000 The Kowhai guys have been restoring and recoating roofs in most regions of NZ since the 1980’s. We have a proven and exclusive Kowhai coating system. Experience in roofing or coating systems required. Limited number of areas available now for suitable candidates.

$30,000 With over 3.5 million students worldwide, Kumon is the world’s largest provider of individualised mathematics and English programmes. Founded in 1958, Kumon has generous subsidies and low start-up costs. Join Kumon to make a difference in your community by developing students into confident self-learners.

$300,000 Meet the workout unlike any other. Combining traditional reformer Pilates principles with progressive techniques - KX curates 50-minute, full-body, dynamic, group workouts. KX Pilates launched in Australia 15 years ago, now with over 100 studios nationally. It’s time for NZ to experience KX!

51 163 Thomas Felton P 09 846 2800 E thomas@kiwikrane.co.nz W kiwikrane.co.nz

2 2 Alex Anderson P 0800 123 587 E info@kiwisealroofing.co.nz W kiwisealroofing.co.nz/franchise

19 19 P 0800 569 424 E info@kowhairoofs.co.nz W kowhairoofs.co.nz

48 24,700 Bobby Nyoto M 0061 431 492 624 E recruitment.NZ@kumon.com.au W kumoninstructors.co.nz

1 100+ Kara Spice Gascolgne M 027 816 8604 E kara.spice@kxpilates.co.nz W kxpilates.co.nz

4 43 David Steytler P 0061 3 9460 6700 E david.s@laporchetta.co.nz W laporchetta.co.nz

14 14 Gary Woodhouse P 07 578 2295 E info@landmarkhomes.co.nz W landmarkhomes.co.nz

LJ’s Food & Beverage

Lone Star Food & Beverage

$375,000 Partner with an award-winning franchise. Laser Clinics New Zealand are proud to be the global leaders in our industry, providing laser hair removal, cosmetic injectables, skin and body treatments at affordable prices. With a unique 50/50 business model, we are in this together!

P.O.A. Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser Group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service.

$30,000$50,000 Are you looking to secure a guaranteed income and grow with a vibrant company? This is your opportunity to run your own business and be part of one of New Zealand’s residential cleaning companies. Visit our website for more information.

$190,000-

we’re serious about seafood. It’s a winning recipe.

$400,000$700,000 Lone Star is New

Be your

with Luxurious

& Nails, a New Zealand-owned

franchise system in the

market. Full training and support provided. Great return on investment, with opportunities for franchisees throughout New Zealand. 2

2 2 Maggie Mao P 09 909 6560

retailer with a passion for our industry, now is the time to join us. 170+ 170+ Dave Yurak M 027 457 2210 E enquiry@liquorland.co.nz W liquorland.co.nz

9 9 Ben Frewin P 09 530 8090 E ben@ljs.co.nz W ljs.co.nz

Kumar P 022 176 0919 E franchise@luxurious.nz W luxurious.nz Mad Butcher Food & Beverage $350,000$450,000 One of New Zealand’s best-known home grown franchises, trading since 1971.

Majestic Food & Beverage $250,000$450,000 Majestic is a premium boutique café brand creating exceptional experiences for locals across New Zealand. With a unique point of difference and a vast range of products available, take advantage of a brand that is bringing something fresh to the industry in so many ways. 15

& Beverage $1.5m Seeking highly qualified applicants to apply for our 12-month franchisee training programme.

MeloYelo E-Bikes

$13,500+ MeloYelo has established a work-from-home distribution channel for selling and servicing e-bikes.

$375,000 Mexicali Fresh has led the Mexican evolution in NZ since 2005, offering giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turn-key restaurants.

people with

input. Great extra retirement income and/or an opportunity to buy into an essential services business ripe for expansion, which provides you an immediate financial return via a proven business system.

12

37

15 15 Gordon Green M 027 437 3441 E gordon.green@mizin.nz W mizin.nz Mobile

Metrics Financial Services $50,000 A team of home-based chartered accountants who utilise technology to provide pragmatic accounting solutions to small business owners. Enjoy the support of working with like-minded colleagues with the best tried and tested systems for operating a public practice business.

and soul into moving challenges.

P 0800 803 737

3 3 Cassandra Park P 0800 638 7427 M 0274 544 255 E cass@moneymetrics.co.nz W moneymetrics.co.nz

3 3 Katie Fitzpatrick P 0800 000 484 E info@movingon.nz W movingon.nz

Mr Green Home Services $20,000 Franchises available in lawn mowing and gardening, cleaning and handyman services. 200 200 P 0800 MRGREEN

Mr Rental

MTF Finance are looking for hardworking people with lending and business management experience to join our nationwide team of franchisees operating from Whangarei to Invercargill. Using MTF Finance’s system to market, approve and originate loans, you’ll manage your loan book using our web-based management system.

MTP Renovations & Maintenance is New Zealand’s leading property renovation and maintenance business. It is primarily a sales and project management licence business opportunity. A passion for renovating, property or trade background are advantageous. Contact us for your next business or career move with unlimited potential.

47 47 Brent Dunshea M 021 855 877 E brent.dunshea@mtf.co.nz W mtf.co.nz

11 11 Mark Trafford P 09 929 4546 M 0275 736 688 E mark@mtp.co.nz W renovations.co.nz

M-P Franchise and Business Opportunities

Muffin Break 26 Food & Beverage

Leisure & Education

My After School Headquarters (MASH)

MYGuy Home & Building

Beverage

$350,000 Build a life you love with Muffin Break! Benefit from the comprehensive training and support from a reliable and trusted franchisor, growing businesses in NZ for more than 25 years. Muffin Break is expanding and we seek enthusiastic and customer-focussed franchisees throughout the country.

$30,000$35,000

Make a difference in children’s lives today with our out-of-school programmes.

$41,950 MYGuy is New Zealand’s leading residential and small business property maintenance company, with a focus on quality workmanship, exceptional customer service and a healthy work/life balance. No business experience required with full training and ongoing franchise support included. Be your own boss today!

Looking for highly talented and passionate people hungry for success.

34 271 Pete Hartley M 027 772 2257 E phartley@foodco.co.nz W jamaicablue.co.nz

28 28 P 03 366 9408

2 2 Leon Allen M 0275 058 236 E info@myguy.co.nz W myguy.co.nz

$250,000 Navigation Homes are offering an opportunity to own and drive a profitable house-building franchise. Proven management systems, support, and the best national supply prices. Extensive range of designs to offer customers. Get off the tools and build an asset for yourself. 11 11 Aaron Hall P 09 298 5972 M 021 477 506 E aaron@navigationhomes.co.nz W

$220,000$350,000

New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, smoothie and juice parlours. Level of investment depending on store location and turnover history. 8 300+ Dipak Chhima P 0274 872 071 E dipakc@icecream.co.nz W icecream.co.nz

P.O.A. New Zealand Sotheby’s International Realty was founded in 2005 by Mark Harris and Julian Brown. Still privately owned, run and operated, the company holds the exclusive rights to the Sotheby’s International Realty brand in New Zealand. Franchise territories are available.

$300,000 The Night ‘n Day Foodstore franchise, NZ’s leading convenience store chain offers group buying, uniformed image, full staff training, assistance in shop layouts and designs, profit reports, assistance with staff rosters, group advertising and full accounting facilities. New sites and conversion of existing businesses welcomed.

Looking for a rewarding business opportunity in education, with the chance to make a positive difference to children’s lives? NumberWorks’nWords is expanding and seeking exceptional people to join our network of after-school tutoring centres.

income streams.

Changers provide the convenience of drive-through vehicle servicing. No

experience required.

+ Join OMG! Decadent Donuts—an award-winning, allergy-friendly brand expanding in New Zealand! With gluten-free, vegan donuts loved by all, this is your chance to own a license, enjoy full training and support, and tap into a booming market. Start your sweet journey today!

Oncore Home & Building $75,000$100,000 A leading company in NZ’s $3 billion repair, maintenance and insurance reinstatement market.

Build your own portfolio of clients, working alongside a highly experienced consulting team.

$190,000 Pack & Send moves and handles local and international freight through a network of retail and logistics services stores. It’s a one-stop professional custom packaging shop for retail and business customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture.

NZ’s largest chain of standalone garden centres, helping grow great gardens since 1912.

$350,000 100% locally owned and operated, Paper Plus is a co-operative franchise combining the expertise and support of a large, nationally recognised brand with franchisee entrepreneurial drive and passion for retail. We offer full training and support. Franchise opportunities available nationwide.

$150,000$250,000 Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, mats, and Para pools. Looking for energetic people serious about customer service and looking to build a successful business through determination. Opportunities available in South Auckland, Hawkes Bay and Dunedin.

A Paramount Services franchise is a safe and affordable way to own your own business. When you become a franchisee, we will provide you with enough cleaning contracts to support a stand-alone franchise business. Established in 1979, Paramount Services has 215 franchisees servicing 4,700 locations.

Pegasus Rental Cars Leisure & Transport

$20,000$70,000

is a professional franchise

for ambitious contractors looking to start their own business or supercharge their current one. PERL provides ongoing superior support and business education, exceptional supplier pricing and discounts, innovative integrated operating systems, and coordinated national sales and marketing.

operate their own top dog business and be part of the rapidly growing $1.8 billion pet industry.

Mooney M 027

E carmelle@omgdecadent.com W omgdecadentdonuts.co.nz/opportunity

21 140+ Shauna Naidu P 09 887 9444 E franchise@packsend.co.nz W packsend.co.nz

100

E vmoss@pararubber.co.nz W pararubber.co.nz

7850 M 021 912 615 E sblake@paraserve.com W paraserve.co.nz

12 Andrew Cochrane P 0800 438 7375 (GET PERL) M 027 616 0433 E membership @perlgroup.co.nz

3 3 Layamon Bakewell M 021 206 8525 E Layamon.b@petsinthecity.co.nz W petsinthecity.co.nz PinkFit Home & Building

21 475 Chris Bourke P 09 274 6925 E nz.enquiries@pirtek.co.nz

Pro Waterblasting Home Services

8

including GrassPro, GaragePro and LouvreRoofPro, turn backyards into amazing spaces. Both franchises suit enthusiastic self-starters comfortable with tools or with strong DIY skills. Low entry cost, low fixed monthly fees, training, systems and support second-to-none.

$20,000 When done properly, exterior cleaning services offers some of the best hourly rates of any other trade businesses. Pro Waterblasting show you how to stretch your earning potential to get more out of your business.

Property InDepth Home & Building P.O.A.

Propertyscouts

Property Management

valuation franchise, customised technology, fantastic business

65 65 Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W theprogroup.co.nz

7 7 Lorcan Kenny M 027 266 2669 E lorcan@prowaterblasting.co.nz W prowaterblasting.co.nz

nationwide team. 25

Home & Building $16,500 Commercial cleaning business. Wide range of property services. Waikato based business with opportunities in Hamilton city, Cambridge, Te Kuiti and Te Awamutu. Basic package starts at $16,500 +gst. Enquiries welcome.

$27,500$35,000 Propertyscouts is 100% dedicated to providing end-to-end property management. In the industry for over 18 years, our franchisees benefit from clear systems, comprehensive training, uncapped support, and empowerment to achieve business success. There are still opportunities available throughout New Zealand, start a conversation today!

19 19 Michael Parton P 07 847 2737 E michael@psu.co.nz W psu.co.nz

ryan@propertyscouts.co.nz W propertyscouts.co.nz Provender NZ Food & Beverage

Provista Balustrade

Pukeko

$89,000$195,000 New Zealand’s leading supplier of workplace refreshment vending. Home-based, profitable franchise.

& Building $25,000 Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist.

$18,500 Specialist residential property management. Lucrative business model with coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team. 21

Business & Commercial $150,000$600,000 Quest Serviced Apartments is the market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans.

M 0274 809 534 E info@pukekorentalmanagers.co.nz W pukekorentalmanagers.co.nz

33 150 Adrian Turner P 09 366 9680 E aturner@questapartments.co.nz W questapartments.co.nz Quinovic Property Management 15 Business & Commercial $47,500 Build a profitable and highly scalable business with a steady, secure, passive perpetual income stream paid daily, high cashflow and capital growth potential.

Car Hire 12 Leisure & Transport P.O.A. Join the car rental and travel industry services with one of NZ’s largest locally owned and operated systems. Self-motivated team builder? Like dealing with people and showing off your country? Own your own future. With no two days the same, your adventure starts with RaD!

Rainaway Spouting on the Spot Home & Building $45,000 A re-spouting service franchise for new and existing homes and commercial buildings. Spouting on the Spot is the perfect franchise opportunity for franchisees who want to keep their hands on the tools. Become a Rainaway Spouting-on-the-Spot franchisee today

32 32 Ian Thomson M 021 175 0057 E franchise@quinovic.co.nz W quinovic.co.nz

20+ 26 Steve Whyte M 027 257 4500 E steve@radcarhire.co.nz W radcarhire.co.nz

10 10 P 09 265 2147 E info@rainaway.co.nz W spoutingonthespot.co.nz Refresh

&

$100,000$300,000 Own a thriving business in the $8.2 billion renovation sector. 41 83 P 021 443 143 RE/MAX

$55,000 At RE/MAX we believe in working for yourself, but never by yourself. 32 8600+ P 09 393 8478

Realsure The House Inspectors Home & Building $35,000 The only ISO9001 registered, industry assessed brand providing Standard-compliant property reports. 7 7 P 0508 732 578 Red LBP Home & Building

Robert Harris Coffee Roasters Food & Beverage

Rodney Wayne Health & Beauty

Rugbytots NZ Leisure & Education

Saddlery Warehouse Retail

Scratchpad Leisure & Education

$55,000 Red LBP is a property inspection franchise offering quick-turnaround, comprehensive reports using an online booking system and report-building software. Minimal computer experience needed, building experience compulsory. Family-friendly, highly supported, a great way to use a builder’s knowledge without early mornings and bung backs.

$250,000$600,000 Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people.

$100,000 Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to be a hairdresser but strong people skills combined with an excellent customer focus and management expertise are all critical elements that make a successful Rodney Wayne franchisee.

$7,500 Rugbytots is the world’s favourite rugby play programme for 2 - 7 year olds.

$300,000$460,000 Leading equestrian retailer. Supplying all the items needed for horse and rider.

$120,000 Scratchpad is a new technology learning centre with the goal to help youngsters love, use, and create opportunities with technology including coding, robotics, 3D design and printing. We are expanding, and looking for future-focused people with a passion for technology to run their own centres.

27 27 Matt Jull P 0800 113 191 E sales@redinspect.co.nz W redlbp.co.nz

35 35 Kim Boyd P 021 241 8364 E newcafes@robertharris.co.nz W robertharris.co.nz/becoming-a-franchisee/

51+ 51+ Julie Evans P 09 358 4644 E franchisiing@rodneywayne.co.nz W rodneywayne.co.nz

7 50+ M 021 878 335

P 09 970 1058

6

5 5 Vijesh Nangia P 09 216 9400 M 021 431 930 E

S-T Franchise and Business Opportunities

$150,000 Winner of the 2016 FANZ Supreme Franchise System award, we have 34 years’ experience building homes for Kiwis from 11 franchises supported by a National Office. If you have building or construction management experience and are looking for your next opportunity, please contact our CEO.

$45,000 Established in 1996 and now in over 100 schools offering before-school, after-school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children.

$200,000 Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability. We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills.

$52,000 A unique opportunity to own your own business, built on a sound foundation of almost 90 years of experience. Snap-on franchisees are independent business people, controlling all aspects of their franchise and working flexible hours as needed to accomplish their personal goals.

$450,000 Internationally recognized

Soul Origin’s taking our Aussie vibes to New Zealand, and we’re on the hunt for food lovers with a dash of personality! We’re talking fresh bites, delish coffee, and SO much flavour served with a friendly grin. Let’s make it official!

by the world’s oldest and largest manufacturer of commercial laundry equipment.

11 11 Paul Bull P 09 415 2468 E paulbull@signature.co.nz W signature.co.nz

100+

Holly Strever M 021 974 221 E holly@skids.co.nz W skids.co.nz

15 15 Chris Smith M 021 733 981 E chrismsmith@xtra.co.nz W smithssportsshoes.co.nz

14 5000 Stacey Gilbert P 0800 762 766 E sota.franchise@snapon.com W snapontools.com.au

2 159 Karla Shand P 0061 439 611 962 E franchising@sohq.com.au W soulorigin.co.nz/pages/franchising

& Commercial

$150,000 New Zealand’s largest signs and graphics network uses the latest technology in an exciting industry with huge opportunity. Proven systems and sound business practices with a focus on high quality and excellent service set us apart in the signage market. No prior experience required.

Spot X Cleaning Business & Commercial $30,000 Spot X Cleaning, a renowned New Zealand-owned company, offers franchisee training excellence.

Stihl Shop

$400,000 A network of independent, locally owned specialist outdoor power equipment

Stirling Sports Retail $340,000 We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential.

Stonewood Homes

& Building P.O.A. We are now expanding and seeking builders and construction entrepreneurs throughout

regions.

Storage Box Retail $150,000 The preferred home and office organisation specialists providing solutions to New Zealand customers.

Streetwise Coffee Food & Beverage $180,000 Designer-built, takeaway coffee outlets specialising in coffee for people on the go.

Stroud Homes Home & Building $95,000 Stroud Homes offer a fresh approach to building new homes for your

Subway Food & Beverage $250,000 The world’s largest quick service submarine sandwich and salad franchise.

Super Liquor

& Beverage

$400,000 Super Liquor provides ‘Super Service’ and a ‘Super Range’ of products in 180+ stores throughout New Zealand. If you are energetic, ready to take on a new challenge (or maybe you are already in the liquor industry), then we want to talk to you.

$400,000 Back in 1998, we aspired to change how people eat sushi. Our dream - take from high-end Japanese restaurants and make a fresh, healthy on-the-go meal. Now with 175+ stores, our success is focused on premium quality, authentic Japanese ingredients and local fresh produce.

W stirlingsports.co.nz

E enquiries@superliquor.co.nz W superliquor.co.nz

1 172 Stanley Greene M 0274 362 140 E stan@sushisushi.co.nz W franchise.sushisushi.co.nz Swimart Pool & Spa

&

$50,000 Australasia’s most experienced chain of pool & spa specialists. Swimart commenced business in Sydney in the early 80s and since that time has grown through the provision of expert friendly advice and superior customer service to be the market leader in the pool and spa service sector.

$83,000 The Alternative Board, a leading international franchise organisation, seeks franchisees to facilitate peer board meetings and offer executive coaching to local business owners. With a background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment.

6 78 Sam Benner M 027 368 6877 E sam.benner@swimart.co.nz W swimart.co.nz

13 300+ Alfredo Puche M 027 427 9172 E apuche@thealternativeboard.co.nz W thealternativeboard.co.nz

The Cheesecake Shop Food & Beverage $200,000 You don’t need to be a baker, our excellent training course teaches you how. 33 220 Sean O’Connor M 0061 427 680 221 E seano@cheesecake.com.au W thecheesecakeshop.co.nz The Christmas

P 07 839 6209

Coffee Club 11

Providing high quality, luxurious Christmas decorations. A profitable seasonable business.

& Beverage $300,000$450,000 One of NZ’s largest café and restaurant franchises, The Coffee Club have a comprehensive menu and offer relaxed dining experience. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty.

successful franchise. New and existing franchise exclusive territories are available nationwide. Join our team today.

The Leather Doctor is New Zealand’s largest mobile leather and vinyl cleaning, repair and restoration network. Leather Doctors are provided extensive training and can undertake an array of commercial and private work. No previous experience required.

$12,100$44,900 The Local Guys are a service-based franchise operating three divisions: Electrical Test & Tag, Pest Control and Cleaning. Our company motto is ‘Franchise Partner First’ as we look at every partner within The Local Guys as a member of our family, not a sales transaction.

8

3 40+

Lawrence P 0800 733 858 E franchise@thelocalguys.co.nz W thelocalguys.co.nz

9

The Pottery Studio 24 Leisure & Education

The Shed Specialists Co Home & Building

The Wheel Magician Auto Services

$165,000 The Pottery Studio and mobile workshops are lighting up creative lives across the Bay of Plenty and Waikato – now franchisees are sought across New Zealand. No pottery experience is required, just business acumen, a passion for creating community and a drive to succeed.

$25,000+ Join a business that is cutting-edge, with a distinct advantage over competitors. Work directly alongside manufacturers and customers to construct custom-made, fit-for-purpose sheds. Highly profitable business model with excellent support systems in place, customers ready and waiting. Investment covers fees, tools and equipment are additional.

$69,750 We have developed a system which provides mag wheel repairs to a very high standard in a short space of times. This means you have delighted customers and complete lots of jobs in a day. Well-established franchise opportunity available for the right person.

$250,000$350,000 Think Water is Australasia’s leading network of independently owned irrigation water services solutions with over 60 stores. We specialise in the design and implementation of the most water-efficient irrigation and water management programmes for clients.

4 4 Cheryl Roberts / Nicola Bow M 027 280 8599 M 022 194 8747 E nicola@firstfranchise.co.nz W officeprofessionals.co.nz

New New Ray Aucott M 021 616 900 E ray@potterystudio.co.nz W potterystudio.co.nz

5 5 Nicola Bow M 022 194 8747 E nicola@firstfranchise.co.nz W shedspecialists.co.nz

14 14 Alan Thomas P 0800 537 233 E enquiries@wheelmagician.co.nz W wheelmagician.co.nz

Owning a TLC Softwash franchise presents a

opportunity to become a business owner in New Zealand’s growing exterior cleaning industry. With full support from the franchise support office, franchise owners can build a scalable and highly profitable business.

$500,000 New Zealand’s largest independent toy New Zealand’s largest independent toy retailing group since 1976, best range nationwide.

Transform Clinic Health & Beauty $80,000 Transform Clinic is a well-established, successful appearance medicine, laser and beauty franchise.

Trident Homes Home & Building $50,000 100% New Zealand-owned Trident Homes are seeking skilled, experienced trade-qualified craftspeople.

$125,000$450,000 Seize the opportunity to be part of New Zealand’s biggest discount store brand where quality meets affordability. Having established 34 thriving stores across NZ and Fiji in just 13 years, Two Dollar Things Plus has proven systems and the know-how. Are you ready?

19

Ultra-Scan Agriculture

$80,000 An innovative mobile franchise whose core business is confirming the pregnancy of farm animals using real-time ultra-sonic equipment. Becoming a part of this franchise network enables the franchisee to run a low-cost, high return business in an exclusive territory, using a proven business system.

Buffet Restaurants Food & Beverage $300,000$400,000 Iconic buffet restaurant seeking hospitality-minded franchisees with drive, passion and energy.

$40,000 A unique opportunity to be part of an iconic New Zealand company and build a

of value.

years. Exclusive territories, paid

P 0508 858 727 E info@ultra-scan.co.nz W ultra-scan.co.nz

with 30 plus years of proven dependability. With a profitable work from home opportunity, all you need is a suitable vehicle. Franchisees are fully trained and receive regular ongoing training and full support from our operations, technical, sales, marketing and IT departments.

in the North Island.

&

Owned by the BurgerFuel Group, Winner Winner specialises in the finest woodfired and crispy fried chicken. As it turns out, chicken is the fastest growing protein category globally which means there’s piles of opportunity right here, right now.

4 4 Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W winnerwinner.co.nz

Woolgro Home & Building $25,000$50,000 All-natural, proven system to establish premium lawns using innovative pre-seeded lawn mats. 6 6 P 09 570 1985

Xpresso Delight Food & Beverage $51,995 Xpresso Delight workplace espresso machines provide a semi-passive income with life-style benefits. 17 155 P 021 875 431

Zambrero Food & Beverage $200,000 Zambrero New Zealand is “Feel Good Mex”. We are looking for driven people who are passionate about food, business and helping us to end world hunger via our Plate 4 Plate programme. Serving fresh, healthy and flavoursome Mexican food in New Zealand since 2014.

11 280+ John Edgecombe P 027 936 6455 E franchisenz@zambrero.com W zambrero.co.nz

Zexx NZ Food & Beverage $5,000$25,000 Providing a nationwide range of quality frozen fruit beverages and alcohol cocktails. 12 16 P 0800 556 022

Zones Home & Building $100,000$150,000 Build a skilled team around you and benefit from our quality landscaping brand. P 021 443 143

Aramex see page 53 P 06 833 6333 E recruitmentnz@aramex.com W aramex.co.nz/franchising/regionalfranchise/

Chatime Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz

CrestClean see page 2

Grant McLauchlan M 027 479 6415 E grant@crestclean.co.nz W crest.co.nz/business_ opportunities-nz

Harry Ramsden’s Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz

Jim’s Test & Tag see page 41

Malcolm Bradley P 0800 454 654 M 027 450 1606

E malcolm.bradley@jimstestandtag. co.nz W jimstestandtag.co.nz

Papa Johns Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz

Urban

Antony Jacobsen

P 0800 847 496

E antonyjacobson@gmail.com

W urbanclean.com.au

Estelle Logan P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

Business & Commercial Aramex, formerly known as Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchises across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.

Food & Beverage Since 2003, Chatime has redefined tea with inventive, fresh and flavourful concoctions. With over 1300 outlets globally, Chatime offers a refreshing opportunity to dive into the entrepreneurial world! Become the Master Franchisee or Area Developer in New Zealand and share in our global success It’s Time for Tea with Chatime!

Business & Commercial CrestClean regional master franchises suit administrators, sales people or managers with people, business and accounting skills who are interested in working in the cleaning industry. Must be customer-oriented.

Food & Beverage Harry Ramsden’s have been serving up World Famous Fish & Chips since 1928! Harry Ramsden’s is seeking a partner who shares its passion for quality, tradition and customer satisfaction. The ideal multi-unit operator will possess a proven track record in the hospitality industry, along with a deep understanding of the local market.

Business & Commercial Entrepreneur required to take this fantastic opportunity with passive income and potential to the next level. We are looking to appoint regional master franchisees in Auckland, Wellington and Taranaki to assist existing franchisees increase sales and market penetration, and be responsible for opening up approximately 20 new areas. Full training facilities are provided and back-up and support from Jim’s Test & Tag.

Food & Beverage Bring Papa Johns famous quality and fresh ingredients to New Zealand! As master franchisee, you’ll join a globally recognized pizza family known for better ingredients and better pizza. With every slice crafted for perfection, Papa Johns is committed to helping you succeed. Share Papa Johns passion for quality and deliver unforgettable pizza moments across Aotearoa!

Home Services Urban Clean is a global franchise and the fastest-growing commercial cleaning groups in Australia, expanding across the UK, the EU and into NZ. It’s not just what we do but how we do it that is the Urban Clean difference. Outstanding technology, outstanding franchisees, a leading global management team and our specialised training systems set us apart from all others.

ACCOUNTANTS

Baker Tilly Staples Rodway Christchurch Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

BDO With 16 offices, BDO is NZ’s fastest growing chartered accounting and business advisory firm. Our franchise specialists offer bespoke services in due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.

Franchise Accountants 18 19 70 Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

Inspired Accountants 70 We are chartered accountants who specialise in franchising. Having a look under the bonnet (due diligence) is key when buying a business. Wherever you are we tailor solutions to meet your due diligence needs, using our expert knowledge, key contacts and modern technology. Inspired Accountants – Inspiring You.

Nexia New Zealand Nexia New Zealand are franchise accounting and business advisory experts with broad experience in all aspects of franchising. If you own a franchise, are thinking of buying one, or want to franchise an existing business, we have all the expertise to help you succeed.

OneTeam 72 OneTeam is a Chartered Accounting practice dedicated to delivering specialised services in accounting, bookkeeping and business advisory. Our expert team is committed to providing high-quality, value-driven solutions that meet the unique needs of our clients. Partner with OneTeam today and achieve your financial goals with confidence.

Orb360 Orb360 provides franchise owners and prospective franchise owners with financial support from all angles, helping you stay on top of everything from cash flow and tax compliance to forecasting and future-proofing your business. Our franchise specialist accountants have over ten years of experience.

South Island Jon Robertson/Dave McCone P 03 343 0599 E jon.robertson@bakertillysr.nz W bakertillysr.nz

National Tristan Will P 04 472 5850 E tristan.will@bdo.co.nz W bdo.nz/franchising

National Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

National Craig Weston M 021 309 309 E craig.weston@inspired.co.nz W inspired.co.nz

National Scott Travis P 09 448 3232 M 021 414 569 E stravis@nexiaauckland.co.nz W nexia.co.nz/industries/franchising

Auckland Manoj Vagh P 09 524 6178 M 021 353 301 E manoj@oneteamca.co.nz W oneteamca.co.nz

National Sauvruth Sanjay/Jay Changlani M 022 3456 107 M 0210 763 762 E sauvruth@orb360.co.nz W orb360.co.nz

ANZ ANZ has a dedicated team of business specialists throughout New Zealand to provide support for franchisors and franchisees. They have also developed a range of tools and resources to make your franchising journey easier, including a free ANZ Franchise Guide.

ASB ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everyday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.

BNZ Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years’ experience in business banking, giving your business the support it needs to grow and succeed.

CFI Finance CFI Finance provides leases, loans and other financial products that help our customers establish new businesses or grow and develop existing ones. With exceptional service and an easy application, we are faster, more flexible and more able to meet the needs of our customers.

Westpac New Zealand Ltd 24 25 76 Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise specialist managers throughout the country.

Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions.

Specialists in franchise financing: Auckland/Northland - Sujam Ratnayake South Island – Rachel King

FRANCHISE CONSULTANTS

Franchise Accountants 18 19 70 Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

Franchize Consultants (NZ)

43 Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.

Tereza Murray Franchising We specialise in developing comprehensive and cost-effective franchise systems for small businesses needing a growth strategy that delivers profit, performance and scale.

The Franchise Coach 72 Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

LAWYERS

ASCO Legal 12 At ASCO Legal we have a fresh perspective on the practice of law, a client-centred one. Our team is friendly, approachable and efficient. We enjoy helping both our franchisor and franchisee clients get the most benefit out of franchising, providing quality pragmatic advice.

Brookfields Lawyers Expert franchise lawyers. Fixed price packages. Urgent advice is no problem.

Duncan Cotterill Enterprising full service law firm with offices nationwide. Experts in franchise system establishment, network growth and international expansion. Covering all your franchise and broader business needs, including distribution networks, supply chains, intellectual property, employment, health and safety, property/leasing, acquisitions and sales, immigration and dispute resolution.

Franchise Law Franchising law is a specialised field - it’s vitally important to take advice from a firm with the right expertise. The team at Franchise Law have 25+ years’ experience, helping major brand franchisors sell businesses, and new franchisees buy their own businesses with full confidence.

Gaze Burt Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.

Gibson Sheat Lawyers 72 Comprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset, before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can assist.

Goodwin Turner Commercial Lawyers 3 Goodwin Turner Commercial Lawyers aims to provide a modern, friendly, client-focused and efficient approach to your legal business requirements, with a genuine focus on adding value to your business.

Harmans Lawyers A Christchurch based firm offering comprehensive legal services for franchisors and franchisees including franchise and disclosure documentation, employment, leases, financing, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

National Our Franchise Experts P 0800 39 40 41 E enquiries@anz.com W anz.co.nz

National ASB Franchise Team P 0800 272 476 E franchising@asb.co.nz W asb.co.nz

National Greg Taylor P 0800 ASK BNZ E greg_taylor@bnz.co.nz W bnz.co.nz/franchise

National Customer Service P 0800 456 687 E hello@cfifinance.co.nz W cfifinance.co.nz

National Daniel Cloete P 0800 177 007 E franchising@westpac.co.nz W westpac.co.nz

National Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

National & Worldwide Dr Callum Floyd P 09 523 3858 E callum@franchize.co.nz W franchize.co.nz

National Tereza Murray P 027 471 7337

E tereza@terezamurrayfranchising.co.nz W terezamurrayfranchising.co.nz

National & Worldwide Stewart Germann M 021 276 9898 E stewart@thefranchisecoach.co.nz W thefranchisecoach.co.nz

National & Worldwide Alistair van Schalkwyk P 09 308 8071 M 021 0274 2011 E alistair@ascolegal.co.nz W ascolegal.co.nz

National P 0-9-979 2109 E law@brookfields.co.nz W brookfields.co.nz

National Hamish Walker P 04 499 7809 M 027 288 2339 E hamish.walker@duncancotterill.com W duncancotterill.com

National Thada Chapman P 0800 Solicitor M 021 309 233 E thada@franchiselaw.co.nz W franchiselaw.co.nz

National Michael Bright P 09 414 9800 E michael.bright@gazeburt.co.nz W gazeburt.co.nz

Greater Wellington Claire Byrne P 04 916 7483 M 029 916 7483 E claire.byrne@gibsonsheat.com W gibsonsheat.com

National & Worldwide Scott Goodwin P 09 973 7350 M 027 700 7396 E scott@goodwinturner.co.nz W goodwinturner.co.nz

National Mark Sherry P 03 352 2293 M 021 524 890 E mark.sherry@harmans.co.nz W harmans.co.nz

Jackson Russell Lawyers

Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law. Jackson Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.

Lane Neave Lane Neave is a full service law firm with offices in Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.

LegalVision LegalVision helps franchisors and franchisees across New Zealand and Australia, offering unlimited legal assistance through our membership model. Our experienced franchise lawyers can assist with drafting and reviewing franchise documents, trade mark registration, leasing, employment, disputes and compliance with consumer laws.

MacDonald Lewis Law Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

Martelli McKegg Lawyers

Mortlock McCormack Law

MST Lawyers

North End Law

Experienced franchise and business law advisors focussed on helping clients to succeed. All areas of franchising, including franchise documentation, business sales, retail and commercial leasing, licensing, supply and distribution, brand protection, health and safety, immigration, employment and dispute resolution. Advice in Mandarin and Cantonese.

Christchurch-based franchise experts advising clients locally and nationwide. Specialist advice for franchisors and licensors wishing to set-up and operate, and for franchisees regarding all aspects of their franchise. Full range of associated commercially-focused and cost-effective legal services provided.

Full service law firm established in 1975 recognised as one of Australia’s leading franchising law firms. Acting for franchisors, franchisees and suppliers to the franchising sector on all aspects of franchising, including regulatory compliance, drafting franchise documents, sales/purchases of franchises and dispute resolution.

Hamilton based law firm with over 25 years’ experience advising franchisors and franchisees. We can assist with drafting or reviewing franchise documentation and specialise in assisting with franchise disputes, franchise exits and all associated commercial advice.

Quantum Law 35 Specialists in franchise and business law. If you seek prompt and technically-sound legal advice delivered to suit your commercial objectives, please contact us. With a wealth of franchise, business and corporate law experience, you will be in safe hands.

Simpson Grierson Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions.

Sladen Legal Provision of expert advice and legal services to private enterprise seeking to conduct business in Australia with specific expertise in start-ups, business law, property, intellectual property, employment law, taxation and superannuation, franchising dispute resolution and litigation. Service all of Australia; office in Melbourne, Victoria.

Stace Hammond Stace Hammond is a business law firm with offices in Hamilton and Auckland.

Stewart Germann Law Office, Lawyers and Notary Public

17 New Zealand’s longest established specialised franchise law firm with over 40 years’ experience. Expert legal advice to franchisors and franchisees nationwide. Winners of 2024 Global 100 – Franchise Law Firm of the Year – NZ and Corporate International Global Awards Franchising Law Expert of the Year in NZ - 2024.

Wynn Williams 49 The Wynn Williams team understand franchising and have global experience advising brand owners/franchisors, master franchisees, investors and franchisees. We are known for our trans-Tasman expertise and can quickly assist you to assess and grow your business in the New Zealand market.

location FANZ get more information

National Darryl King P 09 300 6935 E dking@jacksonrussell.co.nz W jacksonrussell.co.nz

National Anna Ryan P 03 377 6395 E anna.ryan@laneneave.co.nz W laneneave.co.nz

New Zealand & Australia Georgina Toomey P 0800 005 570 E georgina@legalvision.co.nz W legalvision.co.nz

National & Worldwide Tim Lewis P 09 307 3324 E info@mllaw.co.nz W mllaw.co.nz

National & Worldwide Steven Lee M 021 728 892 E steven@martellimckegg.co.nz W martellimckegg.co.nz

Canterbury & National Kent Yeoman P 03 343 8453 M 021 517 601 E kent@mmlaw.co.nz W mortlock-mccormack.co.nz

Australia Raynia Theodore P 0061 3 8540 0242 M 0061 419 877 345 E raynia.theodore@mst.com.au W mst.com.au

Hamilton, Waikato & National Justina Knox P 07 849 9726 M 07 849 9726 E jknox@northendlaw.co.nz W northendlaw.co.nz

National & Worldwide Harshad Shiba P 09 302 0070 M 021 407 228 E contact@quantumlaw.co.nz W quantumlaw.co.nz

National Richard Watts P 09 977 5182 M 021 895 931 E richard.watts@simpsongrierson.com W simpsongrierson.com

Australia Alicia Hill P 0061 3 9620 9399 M 0061 484 313 865 E ahill@sladen.com.au W sladen.com.au

Auckland & Hamilton Patrick Learmonth P 09 306 6874 E pml@shg.co.nz W stacehammond.co.nz

National & Worldwide Stewart Germann / Khushbu Sundarji P 09 308 9925 M 021 276 9898 E stewart@germann.co.nz W germann.co.nz

National Katrina Hammon P 09 300 2647 M 021 221 8847 E katrina.hammon@wynnwilliams.co.nz W wynnwilliams.co.nz

• Buying or selling franchises

• Franchising businesses

• Franchising disputes FROM CAPE REINGA TO BLUFF For 20+ years, Claire has advised on:

Claire Byrne | 04 916 7483 claire.byrne@gibsonsheat.com

We have helped over 150 companies develop their systems and pursue their franchising goals. Phone Stewart on 021 276 9898 www.thefranchisecoach.co.nz

Your Franchise’s Friendly Business Partner!

Tired of the usual number crunchers? Experience a fresh approach with our personable chartered accountancy services tailored for franchisees.

Personalised Compliance Care

Proactive Financial Insights

Hands-On Business Support

We’re not just accountants; we’re your partners in success. Let’s grow together! 09 524 6178 | Manoj@oneteamca.co.nz www.oneteamca.co.nz

ABC Business Brokers Business Brokers Specialist business sales company selling franchises for 20 years with branches nationwide. At all times, we place the greatest value on confidentiality, professionalism and innovation. Your business is our business.

Citation HR HR Management A growing focus on compliance in the franchise sector has increased the need for best-practice workplace management across a franchise system. Citation HR’s combination of HRIS and telephone advice can help every franchisee navigate around complex workplace matters with confidence.

Cumulo9

Email Branding Cumulo9, digital solution experts ensuring your company communication is consistently and securely delivered. A complete omni-channel solution offering marketing campaigns, transactional emails, compliance, audibility, tracking and data management. A suite of products providing a cost-effective solution for seamlessly branded and deliverable business communication.

EmbroidMe 4 Corporate Apparel NZ’s largest uniform and promotional products business. We supply and brand quality uniforms, including polo shirts, corporate wear, sportswear, hospitality wear, plus a range of corporate gifts. Contact our national accounts team to help you manage your brand on a national basis.

Excel Digital Printing & Marketing Excel Digital enables organisations to optimise each step of the communications supply chain from strategy and ideation through to creative, print production, storage and re-order. In 2019 Excel Digital merged with Perception Group to become one of the largest digital-first printing companies in New Zealand.

Franchise Association of New Zealand 31 Franchise Association The peak body representing the franchise community. Franchise members are required to submit their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.

Franchise Media Training Media Training Franchise Media Training has two core services. It helps franchises grow their bottom lines by showing them how to generate their own news media publicity. Secondly it prepares franchises for possible negative media attention that can destroy entire brands overnight.

Franchise Relationships Institute Franchise Research & Development Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship.

The Franchise Formula Franchise Coaching Recruit great people, train, coach and mentor them and you’ll have a world-class franchise. Ann Andrews specialises in working with high-performing teams. Chris Baker is an expert ‘profiler’. Together, they can help you find, motivate and achieve top class performance out of ALL your franchisees.

Gallagher Insurance Gallagher is one of the leading insurance broking companies in New Zealand. We guide master franchisors on the complex insurance and risk management programmes necessary for successful franchises and provide face-to-face advice to individual members.

Geotech Information Services 59 Network & Location Planning

Iridium Partners 20 Franchise Recruitment

LINK Business Brokers Franchisee Resales & Recruitment

MYOB Accounting & Payroll Software

Founded in 2003, Geotech provides strategic network and location planning services to franchised businesses across South East Asia. Our particular expertise utilises data and science to help underpin location planning decisions across the retail industry. We have worked with many well-known international brands.

Unique in the NZ market. Experienced franchise recruitment, operational and HR professionals who connect franchise brands and potential franchisees. We work directly with a number of leading brands. Our networks are extensive, our proven expertise extends over commercial property, franchise growth, development and recruitment.

We sell businesses. NZ’s most awarded business brokerage. 300+ sales specialists. 30,000+ owners have trusted LINK to sell their business. Whether you’re looking to grow your franchise, sell your franchise or buy a franchise, you’ll want to partner with LINK.

MYOB offers easy online accounting software that has everything you need to take care of your franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions.

Ideagen Op Central Software Platform Ideagen Op Central is an AI powered global software platform, helping businesses manage every aspect of their daily operations. Our software specialises in managing standard operating procedures (SOPs), training, audits, communications and incidents for franchises and multi-site organisations.

National Steve Smith P 09 630 3004 E steves@abcbusiness.co.nz W businessesforsale.co.nz

National Trish Kilburn P 0800 005 635 M 027 318 5585 E ptk@citationgroup.co.nz W citationgroup.co.nz/hr

New Zealand & Worldwide Chris Hogg P 09 377 8885 M 021 345 690 E chris.hogg@cumulo9.com W cumulo9.com

National Peter Smythe P 021 339 800 E peter@businessfranchise.co.nz W embroidme.co.nz

National Anneliese Theron P 04 499 0912 M 027 811 8285 E anneliese.t@exceldigital.co.nz W exceldigital.co.nz

National Robyn Pickerill P 09 274 2901 E contact@franchise.org.nz W franchiseassociation.org.nz

National Pete Burdon P 03 420 0300 M 029 200 8555 E office@franchisemediatraining.com W franchisemediatraining.com

New Zealand & Australia Greg Nathan P 0061 418 157 701

E gregnathan@franchiserelationships.com W franchiserelationships.com

National Ann Andrews M 027 2465 585 E ann@annandrews.co.nz

National Paul Kuhn P 04 802 0168 M 027 671 1122 E paul.kuhn@ajg.co.nz W ajg.co.nz

South East Asia Jeff Vassel M 0061 421 684 444 E jeffv@geotechinfo.com.au W geotechinfo.com.au

National & Worldwide Nathan Bonney M 0275 393 022 E admin@iridium.net.nz W iridium.net.nz

National Nick Stevens P 0800 546 528 E link@linkbusiness.co.nz W linkbusiness.co.nz

National Faris Mikdame P 03 669 8506 E faris.mikdame@myob.com W myob.co.nz/franchise

Worldwide Kristen Munzel E kristen.munzel@opcentral.com.au W opcentral.com.au PCI Projects Fit-out/Project Management PCI Projects are multi-faceted retail specialists in project management, construction and sustainability PCI work on an open-book, no hidden cost model. We provide expert advisory services in retail construction fit-out, project management, procurement. We provide advice in brand roll-outs, construction costing, and construction programming.

Speedy Signs 4 Signs & Graphics With 25 years in business, Speedy Signs has the experience, expertise and reputation in nationwide franchise signage. Contact our National Accounts Manager for a complete signage solution, from design to installation, ensuring your franchisees are brand compliant, right throughout the country

Team Fusion International Ltd

Team Fusion International Ltd, led by Gaelene Adams Love, a Business Leadership & Relationship Coach, empowers individuals, partners and couples in business to do better business together. For 20 years, Gaelene has helped businesses grow, focusing on health relationships as the foundation of success.

The Induction App 32 HR Management The Induction App revolutionises onboarding for Franchisors and Franchisees, ensuring a seamless, digitised experience. Streamline paperwork, standardise tasks and training, and monitor progress with ease. Create consistency and enhance engagement throughout the onboarding journey, empowering them to succeed right from the start.

Tranxactor 27 Software Platform Tranxactor is a leading provider of Consumer Loyalty, CRM, Gift Card, and Payment solutions to NZ Retail and Hospitality. Tranxactor clients include franchised and company-owned groups, from less than 10 locations to several thousand, connected in real time to our cloud processing platform.

Waipuna Hotel & Conference Centre Conferences & Events Hotel accommodation with fully integrated conference centre suitable for small meetings through to international conventions. Full food, beverage and leisure facilities complete the offering. “World famous in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and leisure market.

Auckland & National James Cameron P 022 390 0895

E james@pciprojects.co.nz W pciprojects.co.nz

National Peter Smythe P 021 339 800 E peter@businessfranchise.co.nz W speedysigns.co.nz

National Gaelene Adams Love P 021 453 886 E gaelene@teamfusion.co.nz W teamfusion.co.nz

New Zealand & Australia Sussan Ockwell P 021 355 150 E demo@inductionapp.co.nz W inductionapp.co/franchisors

National Gurdeep Talwar P 09 369 5832 E sales.nz@traxactor.com W tranxactor.com

Greater Auckland Area Shelley Trutsch P 09 526 3008

E shelleyt@waipunahotel.co.nz W waipunahotel.co.nz

E-newsletter

MAKE YOUR ADVERTISING COUNT!

Franchise New Zealand media knows franchising and is proving it with results.

Closing in on their first year at Franchise New Zealand media, Anna-Marie Staples and Caitlin Chatterley share their insights and experiences on why and how advertising with the multi-media platform works.

“At Franchise New Zealand media, we connect your brand with serious franchise buyers and business owners across the country. Although commonly recognised solely for the quarterly magazine, these days just 25% of our readership is in print and with our multi-channel approach, we offer extensive exposure through print, digital, social media, and direct marketing, ensuring your message reaches the right audience at the right time,” says Caitlin.

Brand awareness

Over the years, Franchise New Zealand media has assisted many franchise brands to launch and grow their networks in New Zealand. We offer annual and one off packages across all offerings. Annual advertising packages are designed to enhance your brand visibility across four quarterly magazine issues and also our digital media channels, explains Anna-Marie. “By combining display advertising with engaging advertorials, you can effectively connect with our audience and establish a strong presence. We have a great reputation for creating strong story-based content and our ability to give you consistent, regular exposure increases brand recognition, making potential franchisees or customers more likely to engage with your business.”

Across our media we see the whole journey a franchisee takes – from the initial idea of buying a business, through research, zeroing in on brand choice, to eventual franchise ownership. We understand the journey.”

Karla Shand, franchise development manager for Soul Origin, a fresh new eatery on the NZ scene, says that Franchise New Zealand media has been instrumental in connecting Soul Origin with passionate entrepreneurs and food lovers across the country. “Their deep industry expertise, extensive reach, and trusted reputation have helped us introduce our fresh, delicious, and nutritious brand to a whole new audience. Through the Franchise New Zealand media platforms, we’ve been able to engage with prospective franchise partners and share our vision for growth in New Zealand.”

Audience reach

Print magazine

The popular, long-established print issue of Franchise New Zealand magazine is sent out to almost 4,000 businesses and individuals across the country every March, June, September and December. These magazines reach high foot traffic locations including medical centres, banks, car garages, cafés and more, where they are publicly visible and free to read for an average nine months or more. In addition, the Franchise New Zealand media team receives a steady stream of requests every week for copies to be mailed out to new prospective business buyers.

Social media

Advertorials and full-page display advertisements are posted across our social media channels – LinkedIn and Meta – throughout the quarter they are active, maximising visibility and engagement. With over 100,000 views per month of our social media posts, your brand gets the exposure it needs to attract the right franchise buyers. This also provides you with quality content to share across your own professional and personal platforms.

Our monthly e-newsletter and Showcase eDMs are delivered to the inboxes of over 9,000 potential franchisees and franchisors across New Zealand. The newsletter is well-read, with a consistently higher than average open and click rate. As an advertiser in the magazine, your business will be highlighted in the newsletter, with a direct link through to your online listing or advertorial provided. Again, this provides you with quality digital content to share as you wish across your own platforms.

Digital magazine

The digital version of the magazine is initially emailed to our database of over 2,500 subscribers. It receives over 9,000 reads over the initial, seasonal quarter of its release. Each digital, flipbook magazine is then available on the popular issuu.com platform for a long tail of readers over several years, providing a handy way for your content to be read and shared.

Directory

Our Westpac-sponsored Directory of Franchising is New Zealand’s largest franchising directory. A one stop shop for buyers seeking opportunities and looking for advice. “For the most effective use of this directory advertising, ensure you keep your listing up to date,” says Caitlin. “Keeping your online directory listing fresh and ensuring you have relevant and new information online will help ensure it is effective and gets noticed. We can update your online listing at any time – just provide us with photos, videos, contact details and any more key information.”

Making the most of your advertising

Anna-Marie points out, “It’s important to highlight key reasons why your franchise is a great option for potential buyers, but it’s also important to use real stories from your franchisees. That’s why we find our advertorials work so well for clients.

“People need to be able to relate to the content and picture themselves in the business. Our team of expert writers ensure we produce quality copy that connects with our audiences. As well as appealing to potential franchisees, this storytelling also provides effective promotion for your franchise around the country! It’s a double win!”

Both experienced business development professionals, with engaging and efficient working styles, Anna-Marie and Caitlin know the challenges businesses across Aotearoa have faced in recent times. The conversations they have with clients day-to-day provide the pair with precious insights and interaction to ensure they understand the most pressing needs of franchisees and franchisors. They’re well-connected and they very much care!

Anna-Marie says, “Even though it’s been a tough 12 months, we’ve had customers with packages who have reached their lead targets and expansion goals due to the exposure in our magazine and beyond. I’m pleased to be able to help franchises find solutions to their business needs, with proof that’s there to see.

“We know Kiwis are interested in franchising – you just need to get in front of them!”

Caitlin adds, “One of our customers recently purchased a Showcase eDM to complement their display advertising and, from that, received 10 new useful leads within 24 hours of the eDM being sent. They were delighted with the result!

“Franchise New Zealand media specialises in franchising and understand your unique requirements.”

As part of the EdenX company, Franchise New Zealand offers brand expansion options and capital raising assistance across New Zealand, Australia and Singapore.

If you want to boost your visibility in New Zealand’s franchise sector through trusted platforms and a dedicated team that helps you maximise your advertising, contact us today!

Contact Anna-Marie Staples / Caitlin Chatterley 0800 FRANCHISE / 09 424 8236 sales@franchise.co.nz Advertiser Info

Franchise New Zealand Media franchise.co.nz

Caitlin Chatterley and Anna-Marie Staples

’s first Micro-Roasting coffee franchise

With 18 operational stores a round the count ry and 5 forecasted for the next yea r, Black & White Coffee Cartel is NZ’s fastest growing coffee franchise. Put your margins back into your pockets by roasting your own coffee beans onsite.

Turnkey Solution

Lower Entry Fee

Buying Power

Initial Training & Ongoing Support

Improved Margins through Onsite Micro-Roasting (extra $25k/year on average)

Unique Look & Feel (check us out on Google or Facebook)