Franchise New Zealand - Year 33 Issue 04 – Summer 2025

Enjoy a successful business with a great lifestyle in the Regions

Strolling in The Redwoods in Rotorua spells quality family time for CrestClean franchisees Baljeet and Sharanpreet, who enjoy lots of local recreation with their proftable CrestClean business in the Bay of Plenty.

This is the type of lifestyle available to CrestClean franchisees operating successful businesses in the regions. With lower living costs and cheaper housing, now is a great time to make the move.

Buy a CrestClean franchise in any of the regions on the map and you can get up to $3000 towards relocation costs

We have fnance options available to help get you started, plus great operational and administration support from NZ’s leading small business franchise.

Check out our high demand regions and request an info pack

Call now to change your lifestyle 0800 273 780 or visit crest.co.nz/regions Find us at @crestfranchises

We have high demand for new franchisees in these regions

Whakatāne

Taranaki Blenheim

Dargaville

Central Otago Nelson Mangawhai Wairarapa Winton

RELAX, UNWIND, RESET.

The summer break is a great opportunity to think about new franchising opportunities, and your legal requirements.

Our award-winning team is ready to ofer industry knowledge and experience, saving you considerable time and money.

We will guide you through the process, giving you the confdence to get on with the business of doing business.

To us, being commercial lawyers requires more than just legal expertise. It also requires a commercial mindset, ensuring that all advice provided is realistic and practical.

For sound legal advice you can rely on –call us today.

Global Law Experts

• Franchise Law Firm of the Year

- every year since 2014 Who’s Who Legal

• Recognised Leader in Franchise Law

- every year since 2017

Goodwin Turner are franchise specialists with a team of industry leading legal experts. You can be assured of receiving practical commercial advice and individually tailored solutions that will add value to your business.

SUMMER SENDS...

Success, celebration and sunshine – the team here at Franchise New Zealand media is in buoyant mood as we wrap up our final print issue of 2024. Heading into the festive break on a high, we’re proud and pleased to have brought you a year’s worth of franchising news and views from across the country.

For all your branding needs, call our National Accounts Manager, Peter Smythe 021 993

We make it easy for franchisors, with both physical showrooms and online ordering for your franchisees.

In this issue, we share some of the fun photos and success stories from the Westpac New Zealand Franchise Awards held in November, shining the spotlight on the host of worthy winners (see page 24). This year’s Supreme Franchisee of The Year award recipients, Steven Painter and Gerry Schumacher of Landmark Homes Taupō take centre spot on our cover. They kindly share their thoughts and learnings with readers keen to follow their path to franchise success.

A health check of New Zealand franchising demonstrated a solid pulse during this past quarter. With the Massey University Business Schoolled 2024 Franchising New Zealand Survey released in October, we share the findings in this issue. While economic times have been testing, the results since the survey was last conducted in 2021 are heartening. With the total turnover of the sector increasing from $58.5 billion in 2021 to $73.4 billion in 2024, this represents an impressive 25.5% growth in the sector, equivalent to 11% of New Zealand’s GDP. This standout stat demonstrates the enduring power of the franchise model and its resilience through rough times (read more on page 44).

As always, there are many human interest stories prepared among these pages, with tales of Kiwi franchisees who have made the switch to setting up in this sector. We share updates on new brands to our shores, as well as present plenty of wisdom and expertise from several of the franchise specialists we have fortunate to have in our midst here in Aotearoa.

Our team has brought this packed publication together to print from the sunny coast of Ōrewa, where we have enjoyed the facilities and friendly faces at shared workspace, CoastLab. Here we are, pictured on print deadline day, with a well-earned feast on the sunny deck.

Wherever your summer takes you, near or far, and whoever you share it with, I hope it brings you all you want from this festive season and more.

See you in 2025!

Franchise New Zealand team: Heather Barker Vermeer, Anna-Marie Staples, Caitlin Chatterley, Sally Knight and Stuart Sutherland

Heather Barker Vermeer Editor, Franchise New Zealand Media

Call 0800 FRANCHISE or visit franchise.co.nz to request additional free print copies, for you or your contacts, or to read a digital copy - sharing’s caring!

Welcome to New Zealand's BUY YOUR OWN BUSINESS magazine Summer 2025

6 Make your move, make your mark What do you want from a franchise, and why? How and when are you going about getting it? We look at your expectations versus the reality of owning a business, with the help of experts and the nation’s most successful franchisees.

11 For the love of food Soul Origin’s popular franchise is quickly capturing Kiwi hearts and tastebuds.

12 Time to break free Corporate life getting you nowhere? Be your own boss with ERA Group.

13 Fuelling communities first Anchor franchisees are local legends, whatever the weather.

14 ‘Five to thrive for 2025’ and beyond Franchize Consultants report on a tough year for franchisors and franchisees.

15 Where the stars come out to shine Rodney Wayne’s franchise model continues to shine, anchored on trust.

16 Franchise News

Latest news from the world of franchising...

General Manager

Sally Knight

Editor

Heather Barker Vermeer

Business Development

Anna-Marie Staples

Caitlin Chatterley

Writers Glenn Baker

Crispin Caldicott

Ross Lindsay

18 Cabin fever! South Island is the focus for industry leading Mizin Cabin Hire.

19 Growing your courier franchise How Aramex supports its franchisees for long-term success.

21 No to DIY. Yes, to DIFM! Kitchen Studio franchisee since 1989 still going stronger than ever.

22 Specialist franchise bankers Westpac’s Sujam Ratnayake on how banking experts can help you rise in franchising.

24 2024 NZ Franchise Awards - celebrating excellence Winning franchises a driving force, building a bright future.

31 Supreme success Landmark Homes scoops Marketing Campaign and Supreme Franchisee awards.

33 Quick learner? Excellence awaits Paramount Services franchisee flying high after surge in business.

35 Californian horses to Kiwi cabins

Former equine chiropractor clicked with Franchise Accountants to build cabin hire business.

36 Working together

Greg Nathan provides tips on building a good working relationship with family.

39 Combining skills, ahead of the curve Black & White Coffee Cartel provides grounds for passionate partnerships.

40 Probiotics - The future of cleaning Jani-King is banishing bad bacteria, better.

41 Exceptional franchise spreads its wings Pukeko Rental Managers is about exceptional rental management.

43 Perfect plan A Speed Queen-equipped laundromat is the perfect side-hustle.

44 Franchising health check shows strong pulse The 2024 Franchising New Zealand survey shows franchising is in solid shape.

46 Reflections on the year, recharging for 2025 Reflections on a year well worked at the Franchise Association of New Zealand.

49 Under the influence Wynn Williams on what advertisers need to know about influencer marketing.

Westpac Directory of Franchising

51 Friendly, flexible recruitment done right Coffee and informality are the V.I.P. way into business investment.

52 Behind the brand What you must know before buying a franchise…

54 Roaring success Speedway helps power Pack & Send franchise partners to turnover records.

55 Brewing up proven prospects In the competitive hospitality sector, Columbus Coffee is a trusted performer.

56 The franchise springboard Jim’s Test & Tag franchisee leaps upward in business.

57 Retail gets a rev-up In challenging times, Two Dollar Things Plus stands out as a retail success.

59 Future driven New lead at Cleantastic pushing extra growth in the business.

60 Questions to ask about a franchise The 250 questions to ask before buying a franchise.

68 Westpac Directory of Franchising Guide to 275+ franchise opportunities, advisors and advertiser index

Supreme success: Gerry Schumacher and Steven Painter

MAKE YOUR MOVE, MAKE YOUR MARK

What do you want from a franchise, and why? How and when are you going about getting it? We look at your expectations versus the reality of owning a business, with the help of experts and the nation’s most successful franchisees.

If you’re looking at buying a franchise, it’s important to know your primary motivations and to measure your success against the right goals. You’ll also need to share your reasons openly with the franchisor of your preferred business. Before granting you a franchise, the team that will be supporting you to succeed must agree that the business has the potential to deliver what you want and that your expectations of time input, effort and potential returns (financial and intangible) are aligned with what the franchise system needs and can offer.

For 2024 Westpac Supreme Franchisee of the Year award winner Steven Painter of Landmark Homes Taupō, success stemmed from an opportunity that simply presented itself at the right time. Hailing from a building background himself, Steven says taking the leap into franchising was a move he felt ready to make. After aligning with business partner Gerry Schumacher, he hasn’t looked back.

“I saw an opportunity there in the market,” he says. “So I moved off the tools and jumped ahead financially by joining the Landmark Homes franchise.”

He says he has learned a lot about franchising over the last 10 years.

“Being a builder by trade, there was the matter of understanding the nature of the beast. Once you are aware of the size, the capacity for growth and how a franchise operates, you learn how potentially successful and enjoyable it is.”

Winning this year’s Supreme award, Steven says was hugely rewarding and very humbling, “It’s one thing to think you have a good business, but it’s another thing altogether to be recognised across all industries and across the whole country,” he said.

Key drivers

According to the latest New Zealand Prospective Franchisee Research survey, conducted by Franchize Consultants Ltd and Franchise New Zealand media, your motivations for buying a franchise are likely to be primarily income driven, with the potential to build wealth your main reason for considering the move.

Lifestyle improvements like flexibility, life balance and satisfaction are important secondary motivations, along with ways to have greater control over your own life, such as wanting a career change, having more security and stability, and making employment or asset provisions for other family members.

Two years on from the last Prospective Franchisee research period, larger numbers of you are facing redundancy or cannot find the job that you want, which is prompting more people in younger age groups (25-44 years old) to seriously consider the move to buy a franchise.

Our research found that almost half of you would consider moving to another region to take up the right franchise opportunity and over two thirds of you are considering buying a franchise with someone else.

Going into business with a spouse, partner or friend can provide real advantages, when you bring additional skills and experience to the business, as Steven Painter found when he met business partner Gerry Schumacher. The award-winning Landmark Homes Taupō franchisee says, “It’s key to bring different skills to the partnership and be able to handle workplace conflicts and change without animosity. There must be trust in what each other does, and a shared vision for what you want your business to achieve.” The pair recently brought on another partner when they took on the Hawkes Bay franchise and Steven’s wife Ingrid also works in the administrative side of the business, making for an even bigger pool of complementary skills in the team.

Proven power

Our recent Prospective Franchisee research found that the majority of respondents looking at buying a franchise have people management and/or business ownership experience, which begs the question, why would you prefer a franchise to an independent business?

Having access to a proven business model is the main appeal, according to the research findings. Brand recognition, help throughout start-up and the safety of ongoing support are all key factors in this decision, too.

One of the least-recognised benefits of a franchise system can be its buying power, which was only ranked as significantly important by 6% of prospective franchisees recently surveyed. Some of New Zealand’s most well-known franchise brands, such as Kitchen Studio and Paper Plus, have developed out of cooperative buying groups.

Having an established name lends a business a huge helping hand from the get-go. As the most visible part of a franchise operation, if the franchisor has done their work well, a strong, respected brand gives the new franchisee peace of mind and a high likelihood of customer loyalty from the outset. Not only will consumers know the name and what it stands for, but there will be a battery of back-up material – website,

leaflets, clothing, signage, advertisements, social media presence, vehicle designs and so on – all reinforcing your brand identity.

For Steven Painter, the benefit of having a high-profile premium brand like Landmark Homes behind him has had particular relevance over some of the tough years in the building sector. “In this business, pricing is hugely important, so having the assistance of first-class buyers has been a real bonus,” he says.

“Being part of the franchise means we have some size and grunt behind us, and very good relationships with suppliers too.” One of their key suppliers, Bunnings, was publicly thanked when Steven and the Landmark Homes Taupō team accepted their Home & Lifestyle Franchisee of the Year award at the 2024 Franchise Awards gala dinner, with a table of enthusiastic supporters from Bunnings erupting into huge cheers as the winners were announced.

The Landmark Homes franchise system also took home the prestigious Marketing Campaign of the Year award, and Steven says that his Taupō and Hawkes Bay franchises have benefitted enormously from the marketing strengths of their brand, “Given the resources and support that we are able to tap into, there are so many opportunities for growth.”

Of course, not every franchise brand has the pulling power of a multinational, and some newer franchises won’t be able to offer that big impact marketing at first. But those smaller, newer franchises tend to require less investment in their early days. As each new franchisee joins, the brand – and its buying power – become more valuable.

System support

Being provided with systems, training and support to help you learn, run and monitor your business are one of the golden gifts of franchises. Franchising, properly done, is a mutually beneficial agreement between franchisee and franchisor: the franchisor makes their income from the success of your business, so it’s in their interests to help you make the most of your territory.

What if you had a support person or team that checked up on your progress regularly, gave you feedback on how you were doing and provided plenty of fresh ideas for doing even better? It sounds like the ideal way to start up in business, right? It’s a level of support the independent businessperson could only dream of. And that’s exactly

what many franchisors provide for their new franchisees. At its best, franchising is like having a dedicated mentor and business coach rolled into one – and so much more besides.

The franchisor/franchisee relationship starts with the selection process. It’s not in the franchisor’s interests to appoint anyone who they don’t think will succeed, so by being offered the franchise, you should be confident you possess the necessary qualities. The more rigorous the selection process, the better for you.

Equally important is the continuing support. A franchisor should have people experienced in every aspect of the business you run who can answer any questions on a day-to-day basis. In addition to this, they have a monitoring role, helping you to maximise your performance in such areas as production costs, sales, promotion, staff recruitment and so on, and providing additional training or advice as required. Field managers, who check in with you and visit your operation regularly will help you keep a watchful eye on how things are progressing. They are a valuable resource of support – so important that they are even recognised with their own category in the Westpac New Zealand Franchise Awards (see page 24).

Training

Training trends, according to Massey University’s 2024 Franchising New Zealand Survey released in October (see page 44), are moving towards shorter initial training periods, with 48% of franchises now offering 10 days or less of initial training, compared to 39% in 2021.

These changes could indicate efforts by franchisors to lower barriers to entry and streamline onboarding through the use of more efficient processes and technologies.

Our recent research shows that prospective franchisees are also placing less importance on ongoing training, but the reality is that operational franchisees will usually expect and benefit from assistance from franchise support teams when moving through periods of technological or market change.

Looking deeply into what a franchise’s training looks like; its content, how it is delivered, by whom, when and for how long, are considerations to put high up on your priority list when assessing potential franchises to purchase. Seeing evidence of a robust operational system and

comprehensive training programme can clearly be powerful in attracting and reassuring potential franchisees.

Investment expectations, financial goals

What you expect to spend on a franchise business varies significantly, according to the latest Prospective Franchisee research, with 30% of respondents prepared to invest under $50,000 and 26% willing to invest between $100-$300k. And, once operational, 64% of prospective franchisees surveyed expect a positive income (combined profit and wages) in their first year, while 52% are anticipating earning at least $100,000 annually, once established.

The range of start-up costs expanded significantly in 2024, according to the Massey University-led Franchising New Zealand respondent franchises costing anywhere between $280 and $1.5million. The median total start-up cost for retail franchise respondents was $200,000, for non-retail it was $100,000.

Flexible entry options offer franchisees a choice of investment levels to suit their budget and risk appetite. Tiered investment models (eg. smallscale entry-level vs. full-scale operation) can provide different ways into the same franchise.

In terms of income, franchisees need to be mindful of having realistic expectations and, as such, ensure robust conversations take place in order to gauge these from the outset. Gaining access to transparent financial data, including average franchisee income across different investment levels, will provide a valuable barometer for realistic income projections. McDonald’s, for example, famously offers financial projections tailored to investment tiers, making it easier for prospective franchisees to visualise return on investment.

Decision-making due diligence

Most prospective franchisees say that they will consult multiple information sources, including accountants, lawyers, and existing franchisees when contemplating taking their first steps into franchising, or purchasing further franchise units. Membership of the Franchise Association of New Zealand (FANZ) is also felt to be a critical component of the mix – for credibility, best practice, networking and trust.

However, only just over half – 51% – of respondents said they would consult a lawyer for advice before purchasing a franchise. The reality is that disclosure documents and franchise agreements are lengthy and wordy legal documents. If your preferred franchise is a FANZ member, the FANZ Code of Practice and Ethics requires members to at least recommend, if not insist, that you have the franchise agreement explained to you by a lawyer experienced in franchising.

Partner with experts in franchising for a comprehensive assessment, advice and support in all aspects of legal, financial and accounting affairs. Franchise-friendly banks can provide a raft of financing options tailored to your specific need, factoring in your entire financial situation and with deep knowledge of a wide range of franchising systems and processes.

Breaking down barriers

As potential franchisees, you said your biggest reservations to taking the plunge are high initial costs, financing challenges, and uncertainty about income and return on investment. Franchisors might address these concerns proactively by offering flexible financing options, clear evidence of returns and testimonials from existing franchisees.

Include realistic income timelines in your considerations on choosing a franchise. Ask for case studies for both under-performing and highperforming franchisees to provide a balanced perspective. Find out about any accolades the system and its people have received. These can speak volumes and provide an independent assessment of the quality of the outfit and its team.

Franchises may offer a ‘behind-the-scenes’ look at their operations, such as shadowing an existing franchisee, taking part in live webinars or open days at existing outlets. Take every opportunity to engage and educate yourself and if the options to ‘try before you buy’ don’t seem to exist, just ask the franchisor.

On page 60 of this magazine you will find a handy list of 250 Questions to Ask Your Franchisor

Of course, no franchise is a guaranteed success and as a potential franchisee you must always be cautious, but there is no doubt that – providing you choose well – buying a franchise can be a move marvellously worth making, as Steve well knows. “Know your primary motivations, measure your success against the right goals, build a strong team and you’ll likely go far.”

Diverse revenue streams from ready-to-deliver programmes

Global brand with local curriculum & marketing support

Develop future innovators by providing STEAM education

Invest in your next career move

Help Kiwis plan a better fnancial future by becoming a Generate KiwiSaver Adviser.

Become a trusted KiwiSaver adviser and make a real impact

Do you want to empower Kiwis to make confident, smart financial choices and be recognised as a trusted adviser in your community? As a Generate KiwiSaver Adviser, it’s a bit like you’re building a business within a business - you work independently, build strong relationships, and make a genuine diference in the lives of your clients.

Your key mission is to educate and empower Kiwis, helping them make informed decisions about their KiwiSaver account.

With every connection you make, you’ll be helping others maximise their KiwiSaver potential.

It’s a role that many people already find highly rewarding – personally, professionally and financially.

Long-standing Generate adviser Bevan Kinraid says, “Kiwis tend to have a ‘she’ll be right’ approach to finances. It’s extremely satisfying when you can sit down with someone and watch them have that lightbulb moment and see the possibilities of taking more control of their KiwiSaver investment.”

What does the role involve?

As a Generate KiwiSaver Adviser, you’ll be out in your local community, connecting with Kiwis and helping them understand how KiwiSaver works.

You’ll empower your clients to make the most of their investment and ensure they have the knowledge and confidence to align their plan with their life goals, whether that be saving for a first home or retirement.

You’ll have independence and flexibility, meeting with prospective clients in person at their home, their workplace or online over online virtual calls.

Every day will be diferent, but the more time and efort you put in, the more you can be financially rewarded.

You’ll be backed up by Generate’s support

You won’t be doing this alone. You’ll have access to our experienced, awardwinning team. This means you can focus on building relationships, making an impact and gaining momentum in your business.

At Generate, we work with you. We want to see you grow your reputation and your client base:

• Marketing – our brand recognition is growing newspaper and radio advertising, podcast sponsorship and other presence around the country.

• Customer service – we can help with customer queries and the administrative tasks around withdrawals.

• Technology – we provide training and advice tools so your presentation is slick and seamless. We’re constantly updating our tools and automating our processes.

• Compliance - our experienced team gives you training, guidance and assurance to help ensure your processes comply with the relevant KiwiSaver rules and regulations.

“It’s a bit like having business within a business - you will be part of a wider team of KiwiSaver advisers who regularly share insights, experiences, and best practices that lead to greater client outcomes,” says Bevan.

A reputation for excellence

One of the great things about being a Generate KiwiSaver adviser is that you’re ofering a market-leading, award-winning provider that’s a no-brainer to recommend.

Our funds consistently rank highly for long-term performance*, and ofen beat the average investment return of KiwiSaver funds in their respective categories in regular independent reports.

We’re New Zealand-owned and operated and proud of our service. We’ve won awards including the Consumer NZ People’s Choice Award for KiwiSaver, the Reader’s Digest Quality Service Award for Superannuation and a Trusted Brand Award for KiwiSaver.

Be

part

of a growing industry

The KiwiSaver industry is growing at a rapid rate. The value of Kiwis’ accounts (assets under management) is now over $100 billion.

While KiwiSaver first launched in 2007, it’s still in its early stages. We can see from the more mature Australian superannuation market how this trajectory can increase - there are now more than AUD 3.5 trillion of superannuation assets under management.

This role provides an exciting opportunity to be part of this momentum in New Zealand and follow a similar path for growth.

Thriving as a Generate KiwiSaver adviser

We’re looking for self-driven professionals with an entrepreneurial mindset, who are passionate about helping Kiwis, building strong relationships and managing daily operations independently.

To be a Generate KiwiSaver adviser, you need excellent communication skills and great people skills, as you build authentic relationships and network within the community. You’ll be client-centric, passionate about providing KiwiSaver advice and making the complex world of investing simple to understand.

You’ll also need to be ethical and professional, as a trusted expert whose advice is relied upon.

A finance background is not necessarily required – our advisers come from many diferent fields. At Generate we can help you attain your New Zealand Certificate in Financial Services, Level 5, which you can complete while working at Generate.

“We are passionate about advice; our business is built on it. And we believe every Kiwi deserves access to high-quality KiwiSaver advice,” says Ciaran Scott, Generate’s National Advice Manager.

Get in touch with Ciaran to fnd out more.

To see a copy of our Product Disclosure Statements, our Financial Advice Provider Disclosure Statement or to view our advertising disclosures, see our Disclosures webpage.

Past performance is not a reliable indicator of future performance.

The issuer is Generate Investment Management Limited.

Level 9, Jarden House, 21 Queen Street, Auckland, 1010

For the love of food

Soul Origin’s popular food and barista-crafted coffee is quickly capturing Kiwi hearts and tastebuds.

Soul Origin is one of the most exciting franchises to hit the local food industry in recent times and presents a standout business opportunity.

Launched in Australia in 2011, the franchise is anchored on a passion for ‘food and family’, as well as customer connection and service. It’s a concept inspired by co-founder Hao Quach’s experience as a young man growing up in Sydney, when specialty coffee stores were tucked away in the city’s back lanes.

“There was a gaping hole in the market, back then, for food that was freshly made daily, especially in the food halls,” he recalls.

Five Soul Origin stores were launched within the first two years, proving the business’s franchise formula while building a full support team for training, operations, finance, IT and marketing.

Popularity soared; Soul Origin went on to open 100 stores in just three years. Today, there are 160 across Australia. And now, it’s New Zealand’s turn.

The first two stores are already successfully up and running – one at Auckland’s Mānawa Bay outlet shopping centre and another inside the city’s domestic airport terminal. A third is due to open in the international airport terminal in early 2025.

A franchisee’s perspective

Chirayu Patel (CJ) has been a Soul Origin franchise partner since 2018, owning as many as eight stores. CJ had always wanted to own and operate a food business when he heard about Soul Origin through a friend.

“The demand for good coffee and healthy, nutritious food is at an alltime high and Soul Origin has successfully positioned itself within this healthy QSR market segment,” he says.

Seeing Soul Origin stores in operation and talking with existing franchise partners gave him the confidence to invest. Now, CJ has crossed the Tasman to be the first New Zealand franchisee.

“It’s amazing to be part of history,” he says. “We’re grateful to Soul Origin and its founders for trusting us with this great opportunity.”

CJ says the experience has met all expectations and he likes how he is treated as a franchise partner. “They have an excellent support network. Help is always available. They listen to us as franchise partners and are both accommodating and practical.”

No compromises

The Soul Origin franchise has been successfully set up in New Zealand with a solid supply chain that doesn’t compromise quality and taste. CJ says the franchise ensured he is fully educated on New Zealand’s employment rules and his roles and responsibilities as an employer.

“When we first opened, a support team was with us for almost two weeks to help train the crew and ensure our day-to-day operations are running smoothly. We also have a wonderful area coach who visits frequently and is just a phone call away whenever we need any help.”

He says feedback from customers on the coffee and food, and whole experience, has been overwhelmingly positive.

All about the customer

“We treat every customer how we want to be treated,” explains Hao. “That’s the difference. Our philosophy is to be the perfect host, to treat each customer as our guest. We’re not there just to take orders.”

He emphasises Soul Origin’s family ecosystem ensures every franchisee is ‘pluggedin’. “You’re part of a family,” he says. “And we encourage good ideas to be passed on to other franchisees. It’s a sharing eco-system that everyone benefits from.”

Supported all the way

Support for Soul Origin franchisees is like a four-legged stool, says Hao; the support legs represent partners, suppliers, landlords and the franchise. To ensure franchise candidates fully understand the business, they’re connected with other franchisees, lawyers and accountants.

A ‘discovery day’ allows potential franchisees to spend time in store. This is followed by a six-week training programme. Once franchisees are setup in their own Soul Origin store, they receive ongoing, comprehensive in store training and marketing support to ensure they remain up to speed.

Cutting edge technology is deployed on a catering portal, as well as a local delivery service and online ordering platform, which lets customers place their orders in advance.

Options to suit

Additional Soul Origin franchise opportunities in New Zealand will be revealed over the next 12 months. Hao says opening further franchise sites will involve a process around site selection and choosing franchise partners using a careful selection criterion.

There are different models to suit the market and budgets, he explains, ranging from the smallest kiosk-style franchises in local shopping centres to ‘normal’ size models, which make up the bulk of existing franchises, as well as high-end models at international airports.

Now’s the time to express an interest, says Hao. “We want you to have as much information from existing franchisees as possible, to help you make your decision.” And, after talking with customers at the new Mānawa Bay store, he’s impressed by the level of local excitement around the arrival of a bright new brand with big promise, suggesting the decision to invest ought to be an easy one.

Soul Origin www.soulorigin.co.nz/ pages/franchising Contact Karla Shand 0061 0439 611 962 karlas@soulorigin.com.au Advertiser Info

So good, so Soul origin

Fresh franchise opportunities with Soul Origin

TIME TO BREAK FREE

Corporate management job getting you nowhere? Be your own boss with ERA Group.

Auckland-based ERA Group franchisee Greg Lim remembers his previous roles in sales and marketing. He struggled to quantify any personal impact he was having on a company’s performance. “It could be all a little vague,” he recalls.

“I would often get stale after working from the same desk for two or three years and started looking for the next thing.”

This all changed when Greg purchased his ERA Group franchise, almost 30 years ago.

Today, he is kept stimulated and motivated, while earning a solid income and making a tangible difference to his clients. This is no ‘one man band’, however, as a Greg has large ‘collegial support network’ to draw upon, while he enjoys working for a diverse range of clients from across a variety of industries.

Before ERA Group, Greg felt like a small cog in a big wheel. Now, work is more meaningful, he says. He enjoys being able to measure the impact of his own work on a client’s performance and has been able to develop his project management skills, collaborating with, and learning from, many colleagues.

Not surprisingly, ERA Group attracts a broad range of business professionals, from sales and marketing specialists to accountants, project managers, engineers and more, specialising in business strategy and cost management. “As for clients, there’s a huge range of companies that use us, across all economic climates,” explains Greg.

“In good economic times, it’s more about growing profits. In slow times, companies are keen to get us involved to save money. There’s huge motivation out there right now for companies to use us.”

More resources, brighter future

Training, support and deep resources are what the ERA Group is all about. “The training and support address all your needs, ranging from cybersecurity through to advice on how to sell your practice,” explains Greg.

As a sales and project lead, he’s especially grateful for the sales support he receives and particularly enjoys delving into expense categories, working across different industries. Recent experience in reducing costs across work injury claims management is another ‘learning curve’ he plans to develop as a service offering.

There are opportunities beyond New Zealand, too. ERA Group is now recruiting franchisees across Asia, opening up learning opportunities for franchisees here across numerous sectors.

So, whether you’re wanting to specialise in one sector, or have a broader focus, ERA Group ticks all the boxes.

Advertiser Info

ERA Group nz.eragroup.com

Contact David Rounsevell 0061 871 234 078 0061 413 195 190 Email via: enquiries@edenexchange.com

Greg Lim, ERA Group

FUELLING COMMUNITIES FIRST

Anchor franchisees are local legends, whatever the weather.

Just days away from Cyclone Gabrielle making landfall on the North Island’s East Coast, Fonterra trucks were making extra-large deliveries to Anchor Milk Coromandel, Anchor Milk Hawkes Bay and other Anchor franchisees along the monster storm’s predicted path. Each truck was loaded with vital food for families and communities who would be impacted by what was one of New Zealand’s most damaging and costliest weather events.

Anchor Coromandel franchisees Campbell and Susan Angus had the foresight to order extra supplies after reviewing the coming weather and fearing that their access may soon be cut off.

“On February 13, 2023, the East Coast bore the brunt of Gabrielle’s fury. The cyclone’s impact on the Coromandel Peninsula caused land slips, which cut off communities for days,” recalls Campbell. “Our refrigerated truck delivered the first fresh milk and other food supplies to Tairua and Pauanui after 3-4 days of isolation.”

Leaving retirement behind

“Active, ongoing community support and involvement is a big part of being an Anchor franchisee,” says Campbell. He explains that he and Susan became Anchor franchisees after a false start to retirement. “In 2020, I left my job as a container logistics planner at Napier Port and Susan gave up teaching, to pursue our dream of exploring New Zealand by motorhome.”

“Some dream,” laughs Susan. “The reality is the travelling lifestyle and retirement weren’t for us! Being in our late 50s/early 60s, we realised we had plenty of energy and drive to go into business for ourselves.

“Talk turned to action when we saw the opportunity to become an Anchor franchisee. Our accountant was lukewarm about a franchise until we told him it was Fonterra-owned Anchor Milk and that Fonterra pays us for the deliveries we do to national accounts like the supermarkets. Hearing this, he simply said, ‘go for it’. We sold up in Napier, built a home in Whitianga and took over Anchor Coromandel.”

The Anchor Milk franchise model is simple and transparent. From a Fonterra-owned depot, franchisees generate income by selling and distributing Anchor products as well as, with approval from the franchise team, third party products. Refrigerated trucks are bought by the franchisee, who is also responsible for paying drivers and other staff.

Support beyond amazing

Cambell and Susan enthuse that, “Support from the Anchor franchise team is beyond amazing. Each franchisee has a dedicated business development manager and business consultant. Then there’s digitalbased sales, distribution, and customer management systems with Retail Self Service (RSS). By putting the full range of 325 products at our customers’ fingertips, this has boosted profits to a point where we now

employ an operations manager, allowing us more free time to visit family overseas and ease off a bit.

“This year we were honoured to be named Local Legend of the Year, but in our opinion, it is National Franchise Manager Shannon Davidson and her team who should be recognised as legends, especially for the way they have created a real culture of trust. We genuinely feel being part of Fonterra makes Anchor Milk a blue-chip franchise.

“While franchisees are obligated to support national programmes such as KickStart, we are also encouraged to get involved in local community projects. Working with the Whitianga Community Services Club and the Whitianga Lions Club we helped build and equip an x-ray and ultrasound facility, saving people from having to travel to Thames. We are now helping fundraise for a Whitianga-based mammogram facility.”

KickStart celebrates 15 years

Susan continues, “From my teaching days, I’m very aware of the success of the KickStart Breakfast Programme in schools and the support given by Fonterra and Sanitarium, with oversight by the Ministry of Social Development. Celebrating its 15th birthday this year, with over 70 million free breakfasts eaten, Kickstart has also been proven to help build positive social interaction and attitudes, as well as encouraging leadership skills and reducing truancy.”

Further down country, in Hawkes Bay, 90 schools currently participate in the KickStart programme, and all are supplied by Anchor. Hawkes Bay Anchor franchisees Vaughan Petzer and Neil Cahill also collect empty milk bottles for remanufacturing into such products as fence posts and culverts, here in New Zealand.

Like their counterparts in the Coromandel, Vaughan and Neil were equally up to the challenge of responding to the devastating impact Cyclone Gabrielle had on their region. Vaughan explains, “One of the first things we did was give our refrigerated trucks to the Rapid Response Team and Civil Defense to use to transport food and other necessities to the thousands whose lives and livelihoods had been impacted.

“The support we receive from the Fonterra Brands team is next level. Being part of the local community and giving back is a driver for all of us. In a time of economic challenge for small local businesses, it is good to pull together and support them as suppliers.”

Franchise Manager, Shannon Davidson says, “We would be thrilled to have more Campbells, Susans, Vaughans and Neils! If you feel you have what it takes to be an Anchor Milk franchisee, please don’t hesitate to contact me.”

Advertiser Info

Fonterra Brands (New Zealand) Ltd www.anchordairy.com/nz

Contact Anchor Franchise Recruitment Team anchorfranchise@fonterra.com

Giving back to the community in Hawkes Bay

Fonterra fun at the fair

FIVE TO THRIVE AND BEYOND FOR 2025 ‘ ’

As we look to 2025, how can franchisors not just survive but thrive in this evolving landscape? The reality is that we are in a generation of immense change and one in which uncertainty has become a norm. Many challenges for franchising (and conventional businesses) will continue. However, franchisors have additional challenges due to the nature of the franchise relationship – most particularly when it comes to managing change.

As we think about rounding out 2024, the following are five key strategies to help you and your franchise thrive in 2025 and beyond. These are suggestions to build stronger relationships and foundations for the short, medium and long-term future.

1. Hear the voices of your franchisees. Satisfied franchisees help build a system while dissatisfied franchisees can destroy one. Put franchisee feedback at the centre of your franchise system planning by undertaking an independent Franchisee Satisfaction Survey. Know how franchisees feel, what they value and want in place to build bigger more productive businesses.

2. Modernise and impress with updated franchise manuals. Make sure your manuals reflect new process, brand and regulatory requirements – and provide value for franchisees and their staff. Impress with visual aids, step-by-step guides, and real-life examples to ensure manuals are user-friendly and engaging.

3. Invest in your franchise leadership team. Undertake Franchise Executive Training to keep your team, your business and yourself onpoint with specialist franchise system management practices and the many Field Management dimensions.

4. Hold franchisee business planning workshops. Having clear goals, plans and actions is key. Therefore now, more than ever, Franchisee Business Planning, needs to be at the centre of the franchise relationship. Specialised business planning workshops can introduce or enhance franchisee planning, driving alignment and growth.

Visit Foundations 7 & 8 May – Online

Franchisee Performance 14 & 15 May - Online

Business Planning 4 & 5 June - Online

Franchising Leaders

a Franchise System 17 & 18 June – In Auckland In 2024, franchisors and franchisees have navigated challenging waters, battling economic uncertainty and rapid technological change.

5. Lay the groundwork with a comprehensive system review. A comprehensive Franchise Review, pioneered and conducted by Franchize Consultants, looks at performance, structure and management of a franchise system, including both franchisor and franchisee perspectives. The objective is to identify impactful changes to improve long-term results for all stakeholders. We suggest companies undertake a Franchise System Review of this nature every 5-7 years.

In an environment like this, we also suggest all franchisors should be building and fostering more franchisee communication and collaboration into their models – thinking about Franchise Advisory Councils and other collaborative structures. Now is also an important time to be active members of the Franchise Association of New Zealand – maintaining adherence to the Code of Practice and Ethics, attending events and aspiring towards success at the Westpac New Zealand Franchise Awards.

Final thoughts

By embracing these five strategies, franchisors can build resilient systems enabling them to thrive not just in 2025, but well into the future.

Franchize Consultants has been providing small, medium and multi-national sized businesses with franchising structure, strategy and improvement advice for 35 years. It is six-time winner of the Westpac New Zealand Franchise Awards Service Provider of the Year

Franchize Consultants www.franchize.co.nz Contact Dr Callum Floyd 09 523 3858 021 669 519 callum@franchize.co.nz Advertiser Info

the right advice. Talk first with New Zealand’s longest established, largest and most award winning team. Work with a company engaged on major projects with many of the biggest and best emerging names in the franchise sector.

Dr Callum Floyd 09 523 3858 or email callum@franchize.co.nz www.franchize.co.nz

WHERE THE STARS COME OUT TO SHINE

Whichever way you look at it, the Rodney Wayne franchise brand is a star performer.

It’s where exceptional franchisees, backed by outstanding support, can continue to experience true success in their business careers. The evidence lies in the track record of this franchise, which has built and maintained an enviable market position for years and, in doing so, enhanced and enriched so many lives.

Not surprisingly, Rodney Wayne franchisees and stylists have featured prominently in national awards over the decades. One of the most recent recipients is Rodney Wayne Creative and Education Director Newton Cook, who was recently crowned the 2024 Viva Magazine’s Beauty Awards Hairstylist of the Year.

Newton is a key member of Rodney Wayne’s industry-leading support team, which delivers outstanding training and innovation to all of Rodney Wayne’s franchisees and stylists. He is a multi-award winner and L’Oreál colour partner who is passionate about nurturing the next generation of talented hairstylists. He regularly shares latest advancements in the hair world on social media platforms and during his regular in-salon training sessions for Rodney Wayne stylists.

Exceptional franchisees: No previous experience necessary

This year has been another stellar year for Rodney Wayne franchisees. Again, this is reflected in two of those owners being named finalists in the Retail & Hospitality Franchisee of the Year category at the prestigious 2024 Westpac New Zealand Franchise Awards. They are Kathryn Darroch, the owner of Rodney Wayne Whangārei, and Gaye McLaren from Rodney Wayne Sylvia Park, who has had an amazing journey from hairdresser to business owner (featured on page 35 of the summer 2023/4 edition of Franchise New Zealand magazine). Gaye’s salon, which she owns with its associated Shampoo ‘n’ Things store, was named the Rodney Wayne Salon of the Year for 2023.

Hard work delivers real benefits

Kathryn Darroch has a military and corporate background and was recently honoured by the Rodney Wayne franchise with a Ten-Year Service pin. She purchased her Whangārei-based Rodney Wayne franchise back in December 2013, wanting to work hard and reap the rewards within a proven, popular system-driven franchise business.

Kathryn believes having solid commercial acumen and an understanding of a creative business is important for anyone who may be considering a Rodney Wayne franchise. Both the training and the marketing are major strengths of the business, she stresses, which make for total consistency and trust. “That, for me as a salon owner, is absolute gold,” she says. Trust, she believes, is also a big factor when running a business. As such, she is proud of her hands-on management style and open-door policy with staff. “As a team, we all trust each other and rely on each other to do our best every day.

The celebrated Rodney Wayne franchise model continues to shine, anchored on trust, consistency and enduring support.

“In a small town like Whangārei, it’s important to walk the talk, too, so local sponsorship helps to keep putting the Rodney Wayne name out there. It’s about building that authentic trust in the region’s communities.”

Another strength is the way in which success is celebrated across the whole company, says Kathryn. “If somebody achieves something, then we celebrate as a family.”

Ongoing training opportunities are another aspect of the business she prioritises for her team, achieving this by partnering with Whangārei tertiary education provider NorthTec, among other industry specialists.

Exceptional support: Outstanding in the field

A support office backs up every Rodney Wayne franchisee, with staff dedicated to the ongoing success of every salon. It comes as no surprise that Rodney Wayne also produced a finalist for Field Manager of the Year in the recent Westpac Franchise Awards, in Tracy Kettless.

Tracy says entering the awards this year pushed her out of her comfort zone, especially when articulating on paper why she believed she should win. She says being a field manager has always been about supporting the franchisees and their managers to excel.

“It’s incredibly rewarding to watch individuals grow, develop confidence and truly shine as they reach their full potential,” she says. Tracy was a business owner prior to joining Rodney Wayne in her support role, so fully understands how challenging it can be to manage a business on your own. This puts her in tune with what franchisees are facing day-to-day.

“Joining our franchise means you have a knowledgeable and dedicated support team behind you offering guidance, resources and that competitive edge in the marketplace,” she emphasises. “Beyond that, you benefit from a community of long-standing franchisees who are happy to share their invaluable experience, making sure you never feel alone along the journey.”

An exciting future ahead

Tracy’s excited about the business opportunities that 2025 looks to be shaping up to bring. She is also looking forward to welcoming new franchisees into the Rodney Wayne family.

“There’s so much potential ahead and I’m inspired to be part of this journey working alongside our franchisees. It’s also an incredible honour to be a finalist in the awards this year and I’m grateful for the chance to represent our support team here at Rodney Wayne.”

Advertiser Info

Rodney Wayne

www.rodneywayne.co.nz

Contact

franchising@rodneywayne.co.nz

A cut above: Tracy Kettless (far left), Kathryn Darroch and Gaye McLaren flanking Rodney Wayne.

FRANCHISE NEWS UPDATES news

Our pick of the top news stories from franchise.co.nz and our newsletter

Franchise New Zealand is much more than a quarterly print magazine. To keep up-to-date with all the latest franchiserelated news in between print issues, visit our website www.franchise.co.nz and subscribe to our free monthly newsletter. You can also follow Franchise New Zealand media on LinkedIn, Facebook and Instagram.

BACK IN THE BAND

The last Westpac Quarterly Economic Overview of 2024 has brought music to many ears...

In presenting the November iteration of its Quarterly Economic Overview, Westpac’s Senior Economist Michael Gordon struck a hopeful chord, leaning into momentum built over the course of the past two quarterly updates.

Gordon told a packed room at the bank’s Takutai Square headquarters on November 12, “The inflation dragon is back in the cave.”

Delivering an address on the latest local economic update, Gordon described the march back to more positive economic times as ‘a slow, quite drawn-out procession’. The report noted, “Inflation slowed significantly in the last six months such that it now looks likely to be comfortably near 2% for the first time since 2021. While domestically generated inflation remains high, the RBNZ now has more degrees of freedom to manage future challenges.

“The RBNZ has rightly stepped up the pace of easing as there’s no need for high interest rates when the task ahead is to stabilise rather than reduce inflation. The OCR can move closer to neutral more quickly and we expect another 50bp cut before Christmas.”

Westpac’s Overview says it expects further cuts early next year, with the OCR to fall slightly into stimulatory territory to 3.50% by May 2025.

“However, the pace of easing should slow in 2025 as the OCR moves closer to neutral,” it says.

Labour market trends continue to look favourable for franchisors seeking a greater choice of quality franchisees. “The labour market is set to continue softening as past weakness in output plays through... While hiring has been subdued for some time, it’s only in recent months that we’ve seen a shift to outright job losses.”

While trading conditions for franchises have largely been very tough in the latter part of this year, the signs are there for improving conditions in 2025, despite a prediction of weak investment spending still lasting over the next few months.

Significant uncertainties remain, however. Westpac warns geopolitical tension and the US election results could significantly impact financial markets and global trade.

“It’s looking more likely that the OCR will spend some time modestly below neutral levels in the year ahead. But the economy seems well placed to recover as lower interest rates and improving export incomes provide support. Stronger business and consumer sentiment and stirrings in the housing market point to better times ahead.

“New Zealand’s large twin current account and fiscal deficits mean that adjustment is still needed. If those adjustments can’t or won’t happen, then the exchange rate will likely do the adjustment for us. But for now, we should enjoy being ‘Back in the band!’”

VISA COMPLIANCE CHANGES AND CLAMPDOWNS

Immigration New Zealand has released updates and figures on visas processed, investigations and suspensions against accredited employer since changes to AEWV scheme in April.

Further developments to the Accredited Employer Work Visa (AEWV) Scheme have come into effect, while Immigration New Zealand has increased its efforts to investigate employers who may be in breach of their accreditation requirements.

The latest update from Immigration NZ includes action on the issue of business sales, where the potential or new owner has not yet achieved accreditation and therefore has been unable to retain employees who may have been working in the business under a AEWVisa. “This has been a major hurdle for many business sales and Immigration NZ are now providing a work around to resolve this situation,” commented Franchise Association of New Zealand CEO Robyn Pickerill on the announcement. “FANZ recently sent in a submission on this very topic and are delighted to see that change is happening.”

This development came into effect from November 6.

INZ reported it had already approved 128,380 AEWV applications since the scheme opened. There are currently 29,033 accredited employers and 84,028 AEWV holders. It had also undertaken 4,780 post-accreditation checks on 3,455 employers from April to October. An additional 396 were underway.

Since 11 April this year, the Ministry of Business, Innovation and Employment has received 4,496 complaints against accredited employers.

There are currently 143 having had their accreditation suspended, 35 employers under assessment to have their accreditation revoked and three employers have had their accreditation suspended.

“The vast majority of employers are doing the right thing and treat their migrant workers fairly and well. They are relying on much-needed workers from overseas to fill positions that have been hard to fill within the domestic market,” reports INZ.

MBIE — of which INZ is a part — actively monitors employers and takes action where there are concerns.

Three-stage accreditation process

The AEWV is the main temporary work visa in New Zealand, allowing a migrant to work in New Zealand for an accredited employer for up to five years.

INZ says the AEWV scheme is designed to ensure New Zealanders are first in line for jobs and makes it easier for employers to hire skilled migrants where genuine skill or labour shortages exist. It says it also helps combat migrant exploitation by ensuring only employers who are accredited can hire migrant workers.

There are three-steps in the AEWV scheme process – employer accreditation, job check and the Accredited Employer Work Visa.

“We constantly review and adjust our settings to ensure they are fit for purpose and strike the right balance between bringing in the migrants that New Zealand needs and protecting the integrity of the immigration system,” said INZ

NEW CODE OF PRACTICE AND ETHICS

A revised, updated singular document has been unveiled by the Franchise Association of New Zealand (FANZ) to steer best practice in franchising.

A new Code of Practice and Ethics is the outcome of a process of reviewing and modernising the current Code of Practice and Code of Ethics in New Zealand franchising into a single, comprehensive document. Produced by FANZ, in consultation with its members, the final version of the new Code is now publicly available on the FANZ website at https://franchiseassociation.org.nz/rules-and-codes/.

Coming into effect from 1 December, FANZ members’ new franchise agreements, master franchise agreements, preliminary agreements, independent advice certificates and Disclosure Documents are to be updated to reflect the provisions of the new Code by no later than 1 April 2025. Existing franchise agreements and master franchise agreements entered into before 1 April 2025 are not required to be updated until they are either renewed or amended.

Parts of the new Code have particular relevance for franchisees of member franchise systems; now, a franchisee is required to comply with certain provisions ‘as if it were a member’.

If you are considering purchasing a franchise and you are looking at a franchise system that is a member of FANZ, the franchisor is obliged to provide you with a copy of the Code at least seven days prior to signing the final franchise agreement. This is to ensure that you will be aware of the obligations expected of you, your franchisor and the other franchisees in the system to act ethically, honestly and lawfully in business and to act fairly in their dealings with each other.

From 1 December 2024 until March 31 2025, all compliance checks submitted to FANZ will continue to be assessed under the existing Code of Practice and Code of Ethics, unless businesses opted into the new Code.

FANZ CEO Robyn Pickerill said, “Changes made to the new Code are generally focussed on providing better clarity and being less complex. From 1 April 2025, all compliance checks of a franchise agreement, disclosure document and related documents will need to meet the requirements of the new Code.”

Pickerill added, “A sincere thanks to all members who provided very helpful feedback during this process, which has consequently led to positive changes for all.”

PIES AND CINNAMON BUNS

Big quick-service restaurant (QSR) franchise brands with strongly systemised training and development programmes can be the ideal breeding ground for new franchisees, master licensees and franchisors.

McDonald’s are renowned for bringing staff along the path from crew members to franchisees. It seems that Subway also provides the ideal training ground for franchisors, as several former franchisees and business development colleagues are proving.

Stanley Greene, a Subway franchisee since 1996 and for 20+ years a Business Development Agent for Subway in New Zealand, is now in charge of bringing Australian success story Sushi Sushi to New Zealand. “We’re incredibly excited to bring Stanley on as our Master Franchisee for New Zealand,” said Stephen Anders, CEO of Sushi Sushi. “Stanley has decades of proven business growth success and his vision aligns seamlessly with our commitment to innovation.”

Stan’s former Subway colleague Brett Higgins also became a Subway franchisee in the mid-90s, before serving two decades as a Development Agent in Australia. Brett is managing director of Boxx Brands, which owns Australia and New Zealand-based Jesters Pies, the Western Australia franchise Croissant Express and, most recently, became the WA master licence holder for Cinnabon, the American cinnamon roll giant founded in 1985, which is now in 50 countries.

And in a strange twist of fate, Kathan Parikh, the master licensee who recently brought the hugely popular Cinnabon brand to New Zealand was also a graduate of the Subway training programmes, managing an Auckland Subway store for five and a half years as a young student before qualifying as a mechanical engineer.

CABIN FEVER!

South Island the focus for industry leading Mizin Cabin Hire.

It could be the storyline for a romance novel: Aussie boy meets Kiwi girl. Boy eventually asks girl out. Love grows. With girl, boy returns to Australia. Girl gets call to please come home with her now fiancé to work in the family business. Girl and fiancé learn a lot and buy the South Island arm of the family business. Covid curtails wedding, three times. The couple welcomes Harvey, three, into the world, and Austin, six months ago. And that’s just the beginning of the story.

Boy – Cody McCallum and girl – Whitney Green are owners and vendors of all South Island territories under the Mizin Cabin Hire franchise. Both only recently turned 30.

“In 2015, my mum, Mary, and dad, Gordon, used their many years of business experience to identify and then launch Mizin Cabin Hire to fill a large gap in the affordable accommodation and temporary space sectors,” explains Whitney.

“High demand changed their plan to manufacture and hire out a total of 100 cabins initially, as a way of topping up their pension fund. Competitive benefits such as construction quality (certified compliant with NZ Healthy Homes Standards) and living comfort contributed to making Mizin a popular choice. We’re also a WINZ-approved accommodation provider” says Whitney.

“In 2019, about six months after Cody whisked me off to Australia to work in the accounts side of the earthmoving company that had brought him to the Wellington Transmission Gully, Mum and Dad asked us to help with restructuring Mizin Cabin Hire as a franchise system.

“It was an offer we couldn’t refuse. Just as I couldn’t refuse a date with Cody once he’d spent six months plucking up courage to ask me out. One date. Surely that won’t interfere with my OE plans, I’d thought? How wrong I was!”

Fair and sustainable franchise model

Professional consultants at The Franchise Coach helped create a fair and sustainable franchise model to give Mizin Cabin Hire franchisees a comprehensive package. This includes online and on-site training, ongoing support, and tools for routine maintenance. Mizin Cabin Hire also became a member of the Franchise Association of New Zealand and the Hire Industry Association of NZ.

Mizin’s franchisor credentials were further strengthened by winning the Hire Industry Association of NZ 2023 Hire Company of the Year in the upto-$2.5 million turnover category. It also received a HIANZ Merit Award for Innovation and Technology.

“My experience with heavy machinery was put to good use in areas such as cabin construction and routine maintenance,” says Cody. “Whitney was doing a great job in admin and franchisee recruitment, with Mary providing franchisee support.

“By 2021, there were 350 Mizin Cabins out there, mostly in the North Island. That number is now closer to 800. With Whitney keen to relocate to Christchurch, where she and Mary were born, we negotiated to buy the eight South Island territories and are now looking to sell them on to the right buyers. To give franchises equal opportunity, these territories are based on population.

“Our growth strategy is to maximise the appeal of Mizin franchise territories by establishing regular hire customers. Already, near Cromwell, a large packing house is a regular customer. While, over recent seasons, NZSki have been accommodating many Mount Hutt staff in our

cabins. In the South Island, double glazing is installed to increase winter and summer comfort, and air con/heating cabins are also available for hire.”

Full time, semi-retirement or side hustle

“Currently, there are 73 cabins spread over our southern territories. All are on our minimum six-month lease at around $85, and up to $185 per week for the 2.4m x 4.8m Mizin cabin. Territory investment is from $275,000+gst, which includes 10 cabins and the custom-built, remotecontrol trailer that makes delivery, site setup and pick-up a breeze, plus also admin and accounting training.”

Whitney adds, “If you share our family values and, whether as a full-time, semiretirement business or side hustle, you can appreciate the huge semi-passive income potential of Mizin Cabin Hire, we want you to call us to chat.”

Mizin

www.mizin.nz Contact Gordon Green 0274 373 441 gordon.green@mizin.nz Advertiser Info

Mizin Cabin Hire couple Whitney Green and Cody McCallum

GROWING YOUR COURIER FRANCHISE

How Aramex supports its franchisees for long-term success.

In the fast-paced, ever-changing world of franchising, long-term growth relies on constant improvement. Aramex New Zealand understands that, to stay ahead, they must focus on meeting the evolving needs of their franchisees. With over 40 years in the New Zealand market, Aramex has developed a franchise model that helps both individual franchisees and the entire network grow together.

Embracing change

Courier services have come a long way since the days of sticky labels. Today, Aramex New Zealand employs advanced technology, from easyto-use online tools to real-time tracking, ensuring that franchisees have the best tools to run their businesses efficiently. However, staying ahead requires ongoing effort, which is why Aramex aim to continually improve their franchise model and offer even better support to their franchisees.

Building a safety-first culture

For starters, it’s a safety-first culture says Mark Little, CEO of Aramex New Zealand. “A key element is the Everyone Home Safe Every Day programme, which we launched in 2023. This initiative simplifies health and safety compliance, offering regional franchisees clear guidelines and practical tools to ensure their courier franchisees and teams are safe, allowing them to focus on delivering great service.

“Everyone Home Safe Every Day is more than just a set of rules – it’s about creating a culture where safety is a priority. By taking a ‘hearts and minds’ approach, Aramex encourages franchisees to put safety at the core of their operations.”

To support this, Aramex has invested in resources like easy-to-use forms, templates, and procedures to help franchisees manage health and safety with ease. This lets franchisees focus on what matters most – providing excellent service – without worrying about complicated safety requirements.

Helping franchisees grow

Aramex’s commitment to franchisee success is also evident in their Courier Franchisee Success Programme, launched in 2023. Every month, courier franchisees participate in ‘Toolbox Meetings’ where they receive practical tips on key business topics such as preparing for busy seasons, understanding products and services, and improving customer communication.

Every courier franchisee also receives a customised folder – designed to fit into the glovebox in their van - that includes flyers, business cards, pricing tools and other materials to help them promote their business and connect with more customers, ultimately driving growth.

Why reinvestment matters

Mark says Aramex believes that reinvesting in their franchise system is essential for staying competitive and keeping customers satisfied. By supporting their franchisees, Aramex helps them deliver on the company’s brand promise, which drives customer loyalty and contributes to network-wide growth.

“We’re always improving our franchise model to make sure our franchisees have the tools they need to succeed,” explains Mark. “This support helps franchisees build confidence, connect with customers, and grow their businesses.”

Stronger together

“Aramex believes in the power of teamwork,” says Mark. “As the company expands across New Zealand and beyond, we encourage franchisees to share ideas and experiences. Regular webinars and meetings create opportunities to learn from each other, strengthening individual businesses and the entire Aramex network. It’s a team effort, where collaboration throughout the network is encouraged.

“Together, we create growth opportunities for everyone,” Mark says. “When we support each other, we all succeed.”

Join the Aramex family

Looking ahead, Mark points out that Aramex New Zealand remains committed to continuously improving their franchise model and supporting franchisees at every step.

Advertiser Info

“We’re building a sustainable, successful business that benefits everyone involved and we welcome new franchisees to join us. If you’re interested in becoming a Courier Franchisee, we’d love to discuss the exciting opportunities available. The Aramex team are here to help you succeed in the growing courier industry. Call today and one of our team will guide you through the process and explain how our franchise system works.” Aramex www.Aramex.co.nz/ franchising/courier-franchise Contact 06 833 6333

0508 NZ Aramex Recruitmentnz@aramex.com

In safe hands with Aramex

Safety first: Aramex has all the tools to deliver

NO TO DIY. YES, TO DIFM!

Kitchen Studio franchisee since 1989 still going stronger than ever.

John Wilson once considered himself somewhat of a rebel franchisee.

“My first experience as a franchisee was with a retail-based franchisor from 1981 until 1987. Then, in 1989, with my wife Tricia, we bought the Wellington Central territory of Kitchen Pak, which was later to restructure and rebrand as Kitchen Studio.

“I know both franchisors found me quite a nuisance,” John smiles. “I was forever asking questions like ‘why not this’ and ‘why not that’? Then I’d be making suggestions that I felt would help us franchisees be more profitable and better enjoy our businesses.

“I kept telling Tricia that if only franchisees could also be shareholders in their franchisor’s business, they would be listened to and could make a real difference. Then it happened. In 2003, the Kitchen Studio franchisor advised he wanted to sell up.

“This was the opportunity I had been waiting for. With a fellow franchisee and an independent businessperson, our offer to buy the Kitchen Studio franchise with ourselves and fellow franchisees as shareholders was accepted.”

NZ’s first kitchen franchisee shareholders

“With that, we relaunched Kitchen Studio as the country’s first kitchen design and retail co-operative where success is a mutual benefit for the franchisee and franchisor. The better franchisees do, the better the franchisor does, the higher the dividends and rebates are for franchisees/ shareholders. Based on a fair and equitable formula, all new franchisees automatically become shareholders in Kitchen Studio,” explains John. “In 2017, we opened a satellite showroom in our franchise area.

“I don’t think anyone would disagree that our co-operative business model has made a major contribution to Kitchen Studio being voted Most Trusted Kitchen Brand in New Zealand for eight consecutive years.

“Further reassurance for franchisees comes from the Kitchen Studio governance structure: Two independent board members, one of which is the Independent Board chair, plus three shareholder board members – I was one for 18 years – and an independent CEO.”

An independent Kitchen Studio board member since 2021, Dawn Engelbrecht was then appointed CEO in 2023. Considered one of New Zealand’s most successful franchisors, Dawn grew Safe Kids in Daily Supervision (sKids) into the country’s leading before/after school care and holiday programme provider for primary-age children.

“Dawn’s entrepreneurial flair is already being felt,” says John, “with upgraded processes and systems, and renewed commitment to franchisee recruitment.”

More than financial rewards

John enthuses, “We love what we do and can’t recommend Kitchen Studio enough. It’s the franchise where the rewards are far more than just financial. Our customers are typically homeowners in their 50s who, on seeing their new bespoke kitchen, are often lost for words, until recovering enough to give compliments like, ‘This is life changing.’ This is always an emotional, appreciated moment for us.”

John and Tricia have the honour of being Kitchen Studio’s longeststanding franchisees. A qualified carpenter and master builder, John says it was home renovations that led the couple to becoming Kitchen Pak franchisees. At that time, Tricia, whose background was in admin and IT, had her hands full with five young children. It wasn’t until they were at school that she could become far more involved with the couple’s franchise.

Do. It. For. Me.

“The brand Kitchen Pak reflected the franchisor’s focus on flat-pack DIY kitchens. However, that changed in 1995, when a research paper showed 85% of people were not interested in taking on a kitchen renovation as a DIY project but wanted DIFM, meaning ‘Do It For Me’.

“Our franchise business model was changed almost overnight, with franchisees having to provide a concept to completion service. Although, back then, we were hindered by cumbersome manufacturing and distribution.”

Discussing how kitchens have changed over the years, John and Tricia say they have enjoyed the journey from early kitchen renovations to where the kitchen is now the heart of the home, bursting with design innovations and labour-saving features. Statistics suggest that around 120,000 kitchens are replaced annually, with Kitchen Studio having a significant share in the $20,000 to $90,000-plus market segment.

“For us, a favourite kitchen replacement is on Wellington hillsides. Those wonderful old villas, with their sweeping views of the harbour and kitchens relegated to the back of the house. Today, we are bringing beautiful, functional kitchens to the front of these villas, to create marvellous open-plan environments that make the most of the views.”

Existing and new opportunities

“Kitchen Studio is not a complicated or overly restrictive franchise. Investing in an existing Kitchen Studio franchise is generally the easiest option, with the showroom, staff and contractors all part of the package.

“For a new territory, access to capital is necessary for employing or contracting qualified design and installation staff and fitting out a showroom.”

Investment in an existing franchise starts around $500,000. Franchise fee for a new territory is from $150,000+gst. This includes extensive training, marketing, and ongoing support.

John adds, “From our own experience, Kitchen Studio is an ideal franchise for couples, like-minded friends or family, splitting operational and sales responsibilities. Business and sales experience is also a plus.”

To become a franchisee and shareholder in New Zealand’s most trusted kitchen brand, call Dawn today.

John and Tricia Wilson

SPECIALIST FRANCHISE BANKERS

How can banking experts help you rise to your next challenge?

New Zealand business confidence has seen a significant improvement in recent months, currently reaching its highest level in a decade. Some of the key factors to have contributed to this increase in business confidence are the falling interest rates, easing inflation and improved economic outlook.

The Reserve Bank of New Zealand’s decision to start the OCR cuts in August, with the likelihood of more OCR cuts to come, has provided relief for businesses facing rising costs. The annual inflation rate in New Zealand eased further to 2.2% in the September quarter of 2024, from 3.3% in the prior quarter. This marked the lowest reading since March 2021, reducing the burden on bwusinesses and consumers. The overall economic outlook for New Zealand has brightened, boosting business confidence. As a business owner, these positive signs may encourage you to look at growing your business or buying a new one. Maybe it’s time to take on the next challenge in your life...

Wholesale Distributors Limited (WDL) is the franchisor for the FreshChoice group of supermarkets. WDL have supermarkets nationwide, but are always looking for new and exciting opportunities to expand throughout New Zealand.

WDL is a division of Woolworths New Zealand (WWNZ). WWNZ in turn is 100% owned by Woolworths Limited which is one of Australasia’s largest retailers.

All our stores are locally owned and operated. Our owners and store teams care about building strong connections to the communities they serve, and are constantly striving to inspire and engage customers. We are proud of the passionate people that represent FreshChoice, and they in turn are proud to be advocates of it.

Invest in your future

Starting, or growing, a business can be exciting and rewarding, but it also requires significant financial investment. As per the Franchising New Zealand 2024 survey conducted by Massey University and sponsored once again by Westpac, access to funding and lack of equity are two of the most challenging issues being faced by business owners in achieving their objectives. Bank loans have been a dominant source of funding for many of these business owners but many face challenges in obtaining finance.

As an experienced specialist franchise banker, I know this is where you will benefit from finding a specialist franchise banker who understands your franchise business and your objectives. They can help you to successfully launch and grow your business. Choosing a bank that understands the franchise model and benchmarking information can significantly improve your chances of securing funding for your business.

Unique understanding

Specialist franchise bankers understand the unique financial needs and challenges of franchise businesses. Funding franchise fees, initial training fees, bank guarantees and fit-out requirements, including minor refreshes or major upgrades every five or so years – these are all understood innately by the franchise banking specialist.

Developing customised funding solutions that align with your business goals and growth strategies is what they do, day in and day out. With their in-depth knowledge of the franchise sector, franchise bankers can

If this sounds like an opportunity you are interested in, please get in touch with Operations Manager Craig Steenson from the contact details below: are you Interested in becoming a local Supermarket owner?

Sujam Ratnayake

offer funding options by exploring different financing avenues, such as secured and unsecured bank loans, equipment finance facilities, overdrafts, business credit cards and lease and supply bonds. In addition to business banking, an efficient banker will be able to provide you with a full banking relationship. This should cover your transactional needs and personal banking such as home loans, vehicle loans, personal loans, personal credit cards and maybe more.

Common reasons for requiring finance include:

• Buying an existing business

• Setting up a new business

• Asset finance – for expansion or growth

• Working capital finance

• Restructuring existing debt

• Management buy-out

• Rental or other bonds

• Fit-out requirements by malls or franchisors

Franchisee-friendly

If you are an existing franchisee, becoming a multi-unit franchisee operating multiple franchise locations can offer significant benefits over owning a single unit. Most franchisors are keen to provide opportunities for their successful existing franchisees to grow; they already understand the model and are thriving as a franchisee in the system.

One of the biggest constraints is finding the capital to grow. Many lenders require a significant deposit when requesting business loans, whereas a specialist franchise banker may be able to use the equity from your existing business to help you to fund the new business, without you having to bring in any new capital at all. This is, of course, subject to the profitability, affordability and the performance of the businesses and providing you meet the lending criteria of the bank.

While becoming a multi-unit franchisee can offer significant advantages, it’s important to carefully consider the challenges and responsibilities involved, such as financial resources, management skills, and market conditions before making a decision.

There are many more benefits of working with a specialist franchise banker, I have only covered some of the main benefits for the purpose of this article.

Information you will need to apply for a franchise business loan:

• Last 2-3 years of business financials for an existing business, from an accountant

• Up to date management accounts

• Accountant-prepared financial forecast

• Breakdown of set-up cost, if a new business

• Business plan

• Copy of sales & purchase agreement

• Copy of franchise agreement

• Copy of lease agreement

Further important information to cover off before applying for funding:

• When does the franchise agreement expire - does it have an option to renew? For how long? How much is the renewal fee?

• When was the last time the store had an upgrade?

• When is the next upgrade due and how much will it cost?

• When does the lease expire? Does it have an option to renew?

• Do you need a rental bond for the lease? How much?

About the author

Sujam Ratnayake is a highly experienced Franchise Relationship Manager for Westpac, based in Auckland. Contact the Westpac Franchise Team on 0800 177 007 or Email: franchising@westpac.co.nz

The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.

CELEBRATING EXCELLENCE 2024 NZ FRANCHISE AWARDS

Winning franchises a driving force, building a bright future.

59 Finalists. 17 Awards. Two Supreme Winners.

Top names in franchising were once again holding their collective breath as the results of extensive entries, judging and years of hard work came to fruition for one night of celebration at the annual Westpac New Zealand Franchise of the Year Awards.

On Saturday 9 November, at the opulent Cordis Hotel in Auckland, a record 350+ people gathered at the 29th Westpac New Zealand Franchise Awards to celebrate true excellence and achievement in franchising.

This year’s two overall winners both came from the tightly fought Home & Lifestyle category: Driving Miss Daisy was crowned Supreme Franchise System of the Year, and Steven Painter and Gerry Schumacher

Westpac Supreme Franchise System of the Year

Winner: Driving Miss Daisy

“Driving Miss Daisy ticked all the boxes,” said this year’s judges in awarding the franchise their first Supreme Franchise System of the Year title. “They demonstrated a clear strategic plan and exceptional relationships and evidenced how they empower franchisees to accelerate growth. They are an extremely high performing business that continues to show very impressive growth and expansion.”

New Zealand’s number one companion driving service, Driving Miss Daisy currently has over 80 territories in operation. Pitching their franchises as an extremely affordable small business option, the service is going from strength to strength up and down the country.

At the core of its company, Driving Miss Daisy is dedicated to providing clients with a safe, friendly and reliable companion driving service.

Values of integrity, empathy, professionalism, safety and importantly –fun, ensure the many thousands of driving services carried out each year are consistently second to none.

of Landmark Homes Taupō took home the coveted title of Supreme Franchisee of the Year

There were category winners by industry, awards for excellence in topics from marketing to sustainability, and recognition for the service providers and field managers who lie behind every great franchise and franchisee. Winners from Hamilton, Taupō, Palmerston North and the outer edges of Auckland showed the strength of franchising in the regions and all but three of the winning brands were New Zealand’s own homegrown franchises, including the Supreme winners.

Like many of the world’s best ideas, Jack and Melanie Harper grew this award-winning franchise system from a very simple concept after Melanie started driving her Aunt Trish to appointments in Havelock North.

Trish no longer drove herself and she enjoyed Melanie’s companionship as well as the peace of mind in being able to safely get to where she needed to go. In 2008, Melanie and husband Jack considered providing the service on a broader scale across New Zealand and soon developed a business system, which they named Driving Miss Daisy.

After extensive research they registered Driving Miss Daisy NZ Ltd and trademarked the brand in New Zealand, Australia and the UK. The business was officially launched in May 2009, and now has over 80 franchises successfully operating across New Zealand, as well as franchises in the UK and Australia.

On November’s awards night, Jack and Melanie Harper were on their way back from UK, so General Manager Andrew Kirkpatrick and Franchise Manager Ange Mill accepted the Supreme Franchise System of the Year trophy and shield on their behalf.

Andrew said, “It was an epiphany of Melanie’s that created the brand, then the combined vision, beliefs and determination of Jack and Melanie built the business to where it is today. They deserve all and full credit for all that has been achieved so far. However, this is only today and there are lots of exciting dreams to chase and we look forward to those.”

Westpac Supreme Franchisee of the Year

Winner:

Steven Painter & Gerry Schumacher – Landmark Homes Taupō

With over 45 years of ‘building landmarks’, Landmark Homes was one of the first home-building companies in New Zealand to embrace the franchise business model. Its reputation for excellence in the market has been cemented further by franchisees Steven Painter & Gerry Schumacher of Landmark Homes Taupō being named Westpac Supreme Franchisee of the Year 2024.

With his accountant and friend Gerry Schumacher, builder Steven Painter purchased a Landmark Homes franchise ten years ago, at the age of 30.

“Landmark has a reputable name and builds beautiful individual homes, and beautiful businesses, too,” he says. “The systems, the support and the financial rewards have all been superb. I’m regularly in touch with the support office and have continued to utilise all the resources available as we’ve grown.”

Judges of this year’s Westpac New Zealand Franchise Awards said of winners Steven and Gerry, “They have a holistic and robust approach in applying the franchise system, as well as purpose and drive for continuous improvement across all aspects of their business.

“Theirs was an exceptional submission, demonstrating that the owners understand and engage well with every stakeholder who plays a part in the success of the business.”

On awards night, Steven accepted the Supreme Franchisee of the Year award on behalf of the Landmark Homes Taupō team, filling the stage with colleagues who he paid tribute to as well as thanking key suppliers, without whom the franchise would not have achieved so much.

Steven told the audience that the Landmark Homes system is blessed to have a host of very supportive franchisees, who get on well and push each other to succeed. His ‘good chat’ brought laughter from the crowd. Awards judges heaped praise on the partnership, “Steven & Gerry demonstrated that they understand how to create an exceptional client experience, develop staff and achieve sustainable success.”

For the pair, this prestigious accolade is yet another - albeit grandstep on their way to building not only more great homes, but true franchise greatness.

FANZ Chair Brad Jacobs, Westpac’s Daniel Cloete with Steven and Ingrid Painter and the supportive team celebrating Westpac Supreme Franchisee of the Year - Landmark Homes Taupō

Westpac’s Daniel Cloete, left, FANZ Chair Brad Jacobs, right, with Ange Mill and Andrew Kirkpatrick of Driving Miss Daisy, Westpac Supreme Franchise System of the Year

CATEGORY AWARDS & FINALISTS

Awards were presented for Franchisee of the Year and Franchise System of the Year in each of three categories:

• Retail & Hospitality

• Home & Lifestyle

• Business to Business

The Supreme Awards winners were chosen from these, plus the Small Business Franchisee of the Year.

RETAIL & HOSPITALITY

Retail & Hospitality Franchisee of the Year

Winner: Nilupa Weerakoon, Bakers Delight, Hamilton East

Judges praised Nilupa Weerakoon’s ‘incredibly strong commitment to customers and the wider community’, with an entry which ‘clearly reflected the passion of the owners.’

For Nilupa Weerakoon and her husband Darshana Hewage, the journey towards owning their Bakers Delight franchise business is a dream that began half-way around the world, in Dubai. From hotel front office worker and pastry chef respectively, the couple have made their bakery business rise to great heights since arriving in New Zealand in 2007.

The Hamilton East Bakers Delight owners ensure staff are well trained to provide quality service, noted the judges. “The outcome of this is evident in high levels of customer satisfaction, as well as business and revenue growth,” they remarked.

The couple also enjoy much in the way of rewarding interactions with the community and schools, and love to get involved in local events. They say they now have full confidence in the security of their future in the country they have been grateful to settle in.

Being named Retail & Hospitality Franchisee of the Year marks a milestone full of pride and joy for the pair, 13 years after their far-flung dream of business ownership in New Zealand became a reality.

Finalists

• Kathryn Darroch, Rodney Wayne, Whangārei

• Gaye McLaren, Rodney Wayne, Sylvia Park

Retail & Hospitality Franchise System of the Year

Winner: Coffee Culture

Judges commented, “Coffee Culture has demonstrated extremely strong business performance, with impressive sales and profit figures. No easy achievement in the challenging hospitality sector.”

Coffee Culture is one of the South Island’s most well-loved boutique groups of coffee shops. With over 22 years’ experience, the franchise says it offers ‘support and training that’s second to none’.

COO Sacha Coburn and founder Chris Houston have been the driving force for the culture and continued growth and development of Coffee Culture.

In the lead up to the event, Sacha commented, “I’m so used to being a judge, or the guest speaker, or the MC at business awards that it feels weird to be an entrant, and now a finalist. Feeling nervous, but very proud of the team who for nearly 30 years have served our loyal guests coffee made with love.”

Famous for having high standards, Chris is passionate about delivering a top-quality product with outstanding service to everyone who visits a Coffee Culture store. He loves getting onto the tools when he gets the chance and is excited to have developed the business to its current heights.

Category sponsored by Franchise Accountants

HOME & LIFESTYLE

Home & Lifestyle Franchisee of the Year

Winner: Steven Painter & Gerry Schumacher, Landmark Homes, Taupō Steven and Gerry of Landmark Homes Taupō won both this category and the Supreme Franchisee of the Year title. The category was hotly contested, as always, and winning is a testament to the pair’s complementary skills, experience, passion and business acumen.

Franchise co-owner Steven is passionate about building beautiful homes. And with 20 years of building experience, he knows what he’s doing.

Originally from Hawke’s Bay, Steven entered a building apprenticeship from high school. He then moved to Taupō to build his parents’ home and never left — his parents are still in that home! After running his own building company for several years, Steven and co-owner Gerry Schumacher teamed up to take on the Taupō franchise. Gerry is also the customer service side of the franchise. An accountant and the former business development manager for Landmark Homes NZ, he’s an expert on budgeting and planning.

“Being an experienced builder definitely helps you understand the risks around key areas, and that’s important when you’re speaking to clients,” he says. “I take them through the process, right from the design stage, and tell them what works.” Whoever bowls into their Taupō office can expect a smile, a happy vibe, and a positive experience

Finalists

• Amber & Malcolm Carr, Simons Flooring Design, Tauranga

• Laura Parke, Freedom Driving, Northern Bays, Takapuna, Milford, Remuera & Epsom

• Michael Tuttiett & Ben Squire, Kitchen Studio, Tauranga

• Avesh Vather, Kitchen Studio, Nelson

• John & Tricia Wilson, Kitchen Studio, Wellington & Petone

• Karen & Paul Collins, Kitchen Studio, North Shore

Home & Lifestyle Franchise System of the Year

Winner: Driving Miss Daisy ‘Always a pleasure, never a chore’ - Driving Miss Daisy won both this category and the Supreme Franchise System of the Year title.

Judges said the franchise’s submission ‘presented an excellent and well-run business, delivering outstanding results across the board’. They also paid tribute to ‘a strong brand, very happy customers, excellent financial performance, and happy franchisees’.

Encouraging clients to ‘make a friend and keep your independence’ Driving Miss Daisy empowers people, ensuring they are ‘in charge, free to go wherever and whenever you want’. Whether driving customers to a medical appointment, to collect groceries or visit relatives, Driving Miss Daisy is much more than a driver; they’re trusted friend.

The service has the companion driving contract for ACC, so can provide transport for approval injury claim requests. It is also the transport provider for the Total Mobility Scheme in most regions.

Finalists

• Biform

• Exceed

• Flooring Design

• Kitchen Studio

• NumberWorks’nWords

• Red LBP

Category sponsored by Ecomist

Nilupa Weerakoon

Gerry Schumacher and Steven Painter

BUSINESS TO BUSINESS

Business to Business Franchisee of the Year

Winner: Nicola and Malcolm Bradley, Laser Electrical, Palmerston North

“An excellent and comprehensive submission about a business that demonstrates all-round excellence,” was how judges described Nicola and Malcolm Bradley’s Laser Electrical, Palmerston North Central award entry.

The multi-award-winning Laser Group’s Electrical and Plumbing franchises have experienced phenomenal growth over the past 10 years.

Laser Group’s market leadership position has been earned through innovation, planning, quality systems and customer service. This service is exemplified through the work of Nicola and Malcolm Bradley. The pair have taken their Palmerston North Central Laser Electrical franchise to new heights with their attention to detail, outstanding service and vision.

In business for over 20 years, the team at Laser Electrical Palmerston North Central is renowned for its fast, reliable, service from qualified residential and commercial electricians.

In awarding their title as Business to Business Franchisee of the Year, judges added, “Nicola and Malcolm evidenced sound and well executed business strategies and practices; including a strong focus on supporting and developing their team.”

Finalists

• Harold Han & Lin Zhou, Jani-King, Auckland

• Calvin Liao, Paramount Services, Nelson

Business to Business Franchise System of the Year

Winner: Paramount Services

Established in 1979, Paramount Services has 215 franchisees servicing 4,700 locations. The franchise has proudly amassed dozens of Westpac Franchise Awards across 11 categories and taken out both ultimate awards, too, winning Supreme Franchisee of the Year in 2021, and Supreme Franchise System of the Year in 2018, 2016 and 2008.

SPECIAL AWARDS

Judges described Paramount Services as ‘a forward-thinking business, delivering impressive growth’. They noted, “They are expanding their services in a well-planned, deliberate manner, while ensuring they continue to maintain strong relationships and sustain their current services.”

The Paramount culture encourages innovation, flexibility and responsibility, with an open and progressive approach exemplified by their cooperative management and ownership practices. The franchise team are constantly innovating to find the latest cleaning procedures, eco-friendly organic products, and waste-minimisation procedures to help clients reach their environmental targets and franchisees work smarter and more productively.

The tight knit support team pride themselves on helping franchisees achieving their personal, business and financial goals, “We have seen so many people start with a small, even a part-time, franchise and go on to build something really impressive.”

Finalists

• Cookie Time

• CrestClean

• Jani-King

Category sponsored by Bunnings Trade

Further Awards were made in a number of specialist categories: Franchisees

• Regional Master Franchisee of the Year

• Small Business Franchisee of the Year

• Excellence in Customer Engagement

• Excellence in Community Contribution

Franchise System

• Marketing Campaign of the Year

• Excellence in Community Contribution

• Excellence in Sustainability

Field Manager of the Year

Service Provider of the Year

FRANCHISEE AWARDS

Regional Master Franchisee of the Year

Winner: Caroline Wedding, CrestClean

“The business is highly focused, strategy driven and has achieved very impressive growth,” said judges of Caroline Wedding’s CrestClean franchise. “This is a methodical, knowledgeable team who work hard and smart, playing to their strengths and establishing strong franchisee relationships.”

Caroline started with CrestClean in July 2011 and says one of the most enjoyable parts of the job has been the long-standing relationships she’s built over the years. With her guidance and encouragement, many of her franchise teams have created large, thriving businesses.

The Regional Director and franchise owner of CrestClean for the North Shore and West Auckland says, “I became skilled at managing people and teams, and problem solving. This, combined with my hygiene industry experience, has been a great platform for success.”

Finalists

• Diana Chirenje, Cleancorp

• Award sponsored by Franchise New Zealand media

Award sponsored by Franchise New Zealand media

Small Business Franchisee of the Year

Winner: Rob Daniels, Hire a Hubby, Whangaparāoa

Judges acknowledged, ‘a small business that has achieved impressive growth in a short space of time’. “Rob is thorough and deliberate in identifying and introducing new ideas and improvements. He demonstrates a strategic focus, with clear plans in place to support ongoing customer satisfaction.”

New Zealand’s first choice for professional home maintenance projects, building and renovation services. Kiwi-owned Hire A Hubby has built a reputation for being the go-to solution for jobs around the home. With ‘hubbies’ such as Rob at the helm, customers can be sure of the friendliest, most efficient service, every time.

As well as winning national Small Business Franchisee of the Year, Rob was also recently named this year’s Hire A Hubby Man with a Van Franchisee of the Year and Health and Safety award winner.

Rob’s approach was described as ‘simple but effective, honest hard work. Finalists

• Quin Yang, Aramex, Auckland

• Chris Rhoades, Cookie Time, Central Otago

• Ben Coates, Green Acres, Northland

Award sponsored by BDO

Nicola and Malcolm Bradley (centre) with the Laser Electrical Palmerston North team

Paramount Services team

Rob Daniels

Sally Knight of Franchise New Zealand with CrestClean’s Caroline Wedding

Excellence in Community Contribution - Franchisee

Winner: Michael Faulkner, Bakers Delight, Pukekohe

Inaugural winner of this new franchisee award, Michael Faulkner grew up in the tight-knit community of Pukekohe.

“This community is important to me,” he says. And he’s shown he means that with his commitment to local life.

CATEGORY AWARDS & FINALISTS

Michael leads by example, fostering a culture of community engagement at his hometown’s Bakers Delight, which he joined in 2003 and became franchisee of in 2013. With hands-on involvement in local events and structured partnerships with community groups, he and his team are dedicated to making a difference. From sponsoring local sports clubs to donating fresh bread to schools, Bakers Delight Pukekohe’s goal is to ensure Pukekohe thrives.

Various groups supported include Family Support Services, providing bakery items for families that need food.

“Bakers Delight Pukekohe recognises that contributing value is not only through giving cash; it also looks for other ways to help meet specific needs,” said the judges when congratulating the Pukekohe Bakers Delight franchisee Michael Faulkner on his Excellence in Community Contribution honour. Applauded for such efforts as offering a BBQ for community use, this was described as, “An outstanding example of a business which is heavily committed to and engaged with its community.”

Michael’s team efforts create a positive ripple effect throughout Pukekohe. By supporting schools, sports clubs, and local organisations, they help build a stronger, more connected community. This commitment not only benefits Pukekohe’s community but also enhances the Bakers Delight team’s morale and strengthens their business.

Finalists

• Laura Parke, Freedom Driving, Northern Bays, Takapuna, Milford, Remuera & Epsom

Award sponsored by Waipuna Hotel & Conference Centre

Excellence in Customer Engagement - Franchisee

Winner: Clyde & Kim du Toit, NumberWorks’nWords, Rototuna

“Kim & Clyde have a very clear customer focus, and place strong emphasis on engaging the parents, as well as the students they work with,” said judges about the du Toits, winners of this year’s Franchisee Excellence in Customer Engagement award.

NumberWorks’nWords Rototuna has an impressive 98.3% 5-star Google rating, with the fulsome compliments from customers responded to immediately by the franchise team, demonstrating their strong customer engagement.

NumberWorks’nWords’ dynamic learning centres provide after school maths and English tutoring to school students. A growing network of 66 successful tuition centres cater for children throughout New Zealand, Australia and the UK.

Personalised tutoring caters for the needs of children who need a confidence boost and seek improvement in academic levels, as well as those looking to race ahead.

Kim and Clyde have shown themselves to be adept at utilising this highly successful, proven business model in their Rototuna area, leaning on expertise acquired by NumberWorks’nWords’ 40 years in operation.

Finalists

• Laura Parke, Freedom Driving, Northern Bays, Takapuna, Milford, Remuera & Epsom

• Scott Vile, Landmark Homes, New Plymouth & Taranaki

Award sponsored by LINK Business Brokers

FRANCHISE SYSTEM AWARDS

Marketing Campaign of the Year

Winner: Landmark Homes NZ Ltd Heaping praise on Landmark Homes NZ Ltd for ‘an impressive and comprehensive marketing campaign to celebrate 45 years’, judges saw ‘clearly defined, specific plans and objectives’.

Founding directors Paul and Debbie Clarke established Landmark Homes in Tauranga in 1977, with a vision to offer ‘something more exciting’ than the average home: a home that made creative use of space but was also beautiful to live in and to look at – a landmark! That initial vision has translated, 47 years later, into 14 franchises and a host of accolades, with this latest scoop for its awardwinning marketing campaign highlighting 45 years of building Landmark homes.

“The campaign was well executed and effective,” commented judges. “Evidence shows that it resonated strongly with customers and wider market.”

Award sponsored by Ideagen Op Central

Excellence in Community Contribution –Franchise System

Winner: Robert Harris

Judges were impressed with the very high level of franchisee and team involvement in the Robert Harris support of the Pink Ribbon charity. “The submission demonstrated a well-managed community contribution, and provided evidence that it is beneficial for franchisees, team members, community and business,” they said.

Robert Harris has been a key part of the Pink Ribbon Breakfast campaign since 2014, donating 10% of all breakfast sales sold in its cafes throughout May each year. Combined with customer donations, Robert Harris has contributed hundreds of thousands of dollars to Breast Cancer Foundation NZ and its work in breast cancer care and prevention. The longevity of this support has been officially recognised, with the Robert Harris group’s appointment as a Pink Ribbon Gold Partner.

This year, in May, a limited-edition Pink Ribbon Milkshake was also sold in cafés, with $2 from each drink sold going to the breast cancer awareness and prevention charity.

A Breast Cancer Foundation NZ spokesperson said, “Behind this support is a man who was passionate about introducing Kiwis to fresh coffee and community work. Today, all Robert Harris Cafés nationwide support Breast Cancer Foundation NZ in May as their way of honouring his community spirit and legacy.”

Finalists

• Aramex

• Bakers Delight

• CrestClean

• Exceed

Award sponsored by Waipuna Hotel & Conference Centre

Natasha and Michael Faulkner, with award sponsor Shelley Trutsch (Waipuna Hotel & Conference Centre)

Clyde and Kim du Toit (centre)

Haz Clarke accepts the Marketing Campaign award for Landmark Homes

Excellence in Sustainability –Franchise System

Winner: Jani-King

“Jani-King has demonstrated that their system has supported an impressive level of business growth while committing to environmental harm minimisation, and community engagement initiatives,” said judges.

The 2023 Supreme Franchise System of the Year winner, Jani-King has taken away yet another gong – this time in Excellence in Sustainability. Honouring the franchise’s environmental efforts to reduce the negative impact of traditional cleaning methods, the accolade recognises the business’s dedication to reducing its footprint.

Jani-King is proud to prioritise eco-friendly cleaning practices and ecobenign probiotic cleaning products, which are fully safe for people and do no harm to the environment yet still deliver exceptional cleaning results.

With a reputation as the world’s number one commercial cleaning franchise company, providing full operational sales administration support for franchisees, Jani-King now has over 450 franchisees operating in New Zealand, and over 6,500 globally.

“They show both genuine commitment and effort, applied to making the world and their community a better place,” judges added.

Award sponsored by CDM Limited

FIELD MANAGER OF THE YEAR AWARD

Field Manager of the Year

Winner: Kyle Hargreaves –LJ’s Fish & Chips

This year the Field Manager category has been condensed into one award, showcasing the work of those individuals who are the first point of contact for franchisees, helping them set goals and develop their businesses while remaining true to the brand standards.

Field Manager of the Year, Kyle Hargreaves with Sally Knight and Caitlin Chatterley of sponsors, Franchise New Zealand

“Kyle’s passion for his role is clear and he shows exceptional dedication to the success of his franchisees,” said judges in naming Kyle Hargreaves of LJ’s Fish & Chips, Field Manager of the Year in 2024. “His franchisee relationships, regular engagement and field visits are very well structured and managed. The effectiveness of his approach is evident in the performance of franchisees he supports.”

Auckland-based Kyle has found the winning recipe when it comes to growing business. His appointment as LJ’s Fish & Chips’ Business Development Manager in April 2022 followed a 10-plus year career in food retail spanning area management, training and store management. For over 25 years, LJ’s has been dedicated to sourcing the very best ingredients to make the very best Kiwi fish, chips and seafood in New Zealand. The brand believes it isn’t just great food that makes them different – it’s great people and a ‘can do’ Kiwi attitude. Teamwork and giving back to communities are cornerstones of the LJ’s ethos. With this win for Kyle, it seems they have succeeded in sourcing only the very best field managers, too!

Finalists

• Tracey Bates, Columbus Coffee

• Dawn Cleary, Cookie Time

• Ben Wilton, Flooring Design

• Neil Parkinson, Laser Group

• Danielle Hampson, Paramount Services

• Tracy Kettless, Rodney Wayne

Award sponsored by Franchise New Zealand media

SPECIAL AWARDS

SERVICE PROVIDER OF THE YEAR AWARD

Service Provider of the Year

Winner: Franchise Accountants

This award recognises a service provider to the franchise sector which demonstrates a significant contribution to New Zealand franchising.

Awarding this year’s Service Provider of the Year title to Franchise Accountants, judges remarked, “This business has an ongoing demonstrable commitment to advancing the franchising sector. This is reflected in their willingness to go beyond the usual, investing in innovative software systems, education activities, and other initiatives to provide value to existing and prospective franchise businesses.”

Now an impressive six-times winner of this award, Franchise Accountants assists buyers evaluating opportunities and advises franchisors and franchisees on getting their best results. Last year Associate Hayden Cargo rejoined founder Philip Morrison’s team of accountants, bringing yet more expertise to this highly regarded franchise-focused accountancy and advisory business.

Finalist

• Nexia New Zealand

Award sponsored by Paramount Services

ABOUT THE AWARDS

The 2024 Westpac New Zealand Franchise Awards were organised by the Franchise Association of New Zealand. 2203 marked the 29th edition of the Awards, which have been held annually since 1995 (except for 2020). This year’s Awards Ceremony took place at the Cordis Hotel, Auckland, on 9 November.

Awards entrants go through a rigorous assessment by a panel of independent judges, including a detailed submission and video interviews. Entry is open to all members of the Franchise Association of New Zealand.

Reuben Tucker, Managing Director, Institutional and Business Banking at Westpac said that although many business customers are still finding it tough, the green shoots are visible. “We are proud and pleased that Westpac has been supporting franchising through the Westpac New Zealand Franchise Awards, with FANZ, for 29 years,” he said.

“We’re delighted to have shown this extraordinary commitment and are ready to support industry growth in the next year.”

Six times a winner: Hayden Cargo of Franchise Accountants holds their Service Provider of the Year award

BUILD A BETTER FUTURE

Do you have a strong association with New Zealand’s building industry and understand how it operates? Do you have a business mindset and a good understanding of business fnancials? Or are you a quality builder looking to ease off the tools?

If the answer to any of these questions is ‘yes’, a Landmark Homes franchise could be just what you’re looking for. Now celebrating 45 years of ‘building Landmarks’, Landmark Homes was one of the frst home-building companies in New Zealand to embrace the franchise business model, and maintains an excellent reputation in the market.

Landmark Homes CEO Gary Woodhouse says there has never been a better time to invest in a franchise that’s well-known for building and selling quality, up-market homes. ‘The demand for new premium housing in New Zealand is still strong, and that’s refected in the large number of enquiries we’re receiving from people looking to build lifestyle homes.’

Support to help you grow

“Our goal is to help franchisees grow in the fastest possible way by building outstanding quality homes.”

He’s happy to talk about the training and support the franchise offers: 100-plus customisable Ready to Build plans; access to competitively-priced materials and a secure supply chain thanks to negotiated national supply agreements; showhome support packages; access to leading administrative software and CAD programmes; and the beneft of national marketing campaigns.

“Our support team is here to assist franchise owners collectively and individually,” explains Gary. “Everyone is committed to helping all our franchisees improve and grow their businesses.”

No cookie cutters here

Steven Painter, co-owner of the Landmark Homes franchises for Taupō and Hawkes Bay, might be managing highly successful businesses these days, but he still enjoys putting the tool belt on occasionally. Together with his accountant and friend Gerry Schumacher, he purchased a Landmark Homes franchise 10 years ago when he was aged just 30.

“In this business, pricing is hugely important, so having the assistance of frst-class systems and buyers has been a real bonus,” he says. “Being part of the franchise means we have some size and grunt behind us, and very good relationships with suppliers, too.”

Landmark Homes landmarkhomes.co.nz

Contact Gary Woodhouse

P 07-578-2295

gary.woodhouse@landmarkhomes.co.nz

Northland, Wairarapa, Nelson/Marlborough, South Canterbury, Dunedin, Central Otago and Southland are all available now!

Want to join New Zealand’s premium building franchise?

Landmark Homes builds top quality, award-winning, architecturally inspired houses across New Zealand and is looking for highly driven, motivated franchisees to join our fast growing network with opportunities in Northland, Wairarapa, Nelson/Marlborough, South Canterbury, Dunedin, Central Otago and Southland.

Building Landmark Homes for 45 Years, our reputation is second to none - we provide our clients the best quality, design, service, craftsmanship and value for money, and our franchisees are integral to this.

SUPREME SUCCESS

Landmark Homes scoops Marketing Campaign and Supreme Franchisee awards.

It seems ironic that after cutting back day-to-day involvement with Landmark Homes, the company they founded in 1977, Paul and Debbie Clarke are now better known than ever.

The reason for this is the marketing campaign developed by Landmark Homes’ Marketing Manager Jeneva McGall that, at the 2024 Westpac New Zealand Franchise Awards, won Marketing Campaign of the Year

Through videos produced for social media platforms such as Facebook and YouTube, the campaign celebrates Building Landmark Homes for 45 Years. A launch video underscores the Landmark Homes heritage, values and commitment to excellence. Debbie and Paul are first up, explaining how, as a 19-year-old nurse and a 21-year-old fulltime builder, “We started out building affordable little two-storey houses in Tauranga on half size sections.”

These first homes laid the foundations of financial success, giving Debbie and Paul the confidence and resources to focus on designing and building the bespoke upmarket homes that Landmark Homes is known for now. In 2002 Landmark also became one of the first New Zealand home-building companies to embrace the franchise business model.

Winning means so much

Landmark Homes’ CEO Gary Woodhouse explains just how important it is for the franchise to win an award like Marketing Campaign of the Year. Before becoming Landmark’s CEO three years ago, Gary had 20 years’ experience in the supply, construction and building industries, including terms as General Manager of Operations for both Placemakers and Mitre 10.

“External awards put Landmark Homes up against tough competition. That’s why making it to the finals and, ultimately, winning means so much. For clients and prospective franchisees, external awards really do help raise levels of reassurance, confidence and credibility.

“Our marketing campaign achieves much the same, by showing how aware franchisees are that having a home built is highly emotional, calling for connectivity with clients and the ability to put ourselves in their shoes.

“The stronger the relationship, the easier it is for a client to understand and accept the complexities of the building process,” says Gary.

“I’m equally proud of the genuine and heartfelt way all our franchisees congratulate award winners. Something they have become used to with Taupō and Hawkes Bay franchisee partners, Steve Painter and Gerry Schumacher, winning our internal Franchisee of the Year for five consecutive years.

“Then at this year’s Westpac Franchise Awards, Landmark Homes Taupō had the well-deserved honour of being named Supreme Franchisee of the Year as well as Home and Lifestyle Franchisee of the Year.”

When Steve met Gerry

Steve’s journey to Landmark Homes started in Hawkes Bay when, after his 7th form year, rather than going to university, he took the advice of his builder-turned-car dealer father to get a building apprenticeship. In 2004, Master Builder Steve moved to Taupō to build his parents’ home and, following this, started a building company, going on to employ nine staff.

“My building company brought me into contact with Gerry who, as a Landmark Homes Franchise Development team member, approached me about buying the Taupō greenfields territory, which also included Rotorua and Whakatāne.

“As impressed as I was with Landmark Homes, I paid a visit to the Tauranga head office to say in person ‘thank you, but no’ as I felt the territory was too big for a solo franchisee. On my way out, Gerry caught up with me to suggest we buy the territory as franchisee partners.”

“As they say, the rest is history. I was just 30 and Gerry a little bit older. We divided our responsibilities: Me – building and quality control, Gerry – accounting and office management. Over our 10 years together we have grown into a strong team and good friends. A couple of years ago we sold the Rotorua/Whakatāne territory to buy the Landmark Hawkes Bay territory.

“A partnership like ours is a great way to own a Landmark Homes franchise. It’s key though to bring different skills and be able to handle without animosity situations such as workload where one partner can be flat out and the other not at all busy. There must be trust in what each other does, and a shared vision for what you want your business to achieve.

“Across our two territories, we have built around 270 mostly unique homes with a median price of around $1.1million and have received over 50 awards. Landmark Homes has a portfolio of over 108 designs, that we use as inspiration for our clients. Design and build is what we do best. Through Landmark’s group buying benefits and supplier networks we consistently deliver clients quality-built homes that represent real value for money.”

Franchise opportunities in both islands

Gary says he is keen to hear from potential franchisees in Northland, Nelson/Marlborough, South Canterbury, Central Otago, and Otago/ Southland. All are new greenfields territories requiring a $175,000+gst investment, with an initial deposit of $50,000.

“This sets in motion all the training, supply, and support benefits of being a Landmark franchisee. However, the proviso is that any potential franchisee must embrace the Landmark Homes’ vision and values.

“This is why I recommend that, before I welcome their call, they Google or search YouTube for ‘Landmark Homes 45 years’ videos.”

Contact Gary Woodhouse 027 436 9376 gary.woodhouse@ landmarkhomes.co.nz Advertiser Info

Landmark Homes www.landmarkhomes.co.nz

Founders and franchisees celebrate the wins

Marketing manager Jeneva McGall, far left, with CEO Gary Woodhouse, third left, and the winning team

BAke your own success!

GLOBAL NETWORK

Over 700 bakeries across Australia, New Zealand, Canada, and the USA.

COMMITTED FRANCHISEES

Over 100 business owners have been part of the Bakers Delight family for more than a decade.

MULTI-SITE OWNERS

The strength of our support has enabled more than 40% of our bakeries to be owned by a multi-site franchisee.

ESTABLISHED BUSINESS MODEL

Bakers Delight converted to a franchise model in 1988 and has grown to become the largest bakery franchise globally.

NOW IS THE PERFECT TIME TO INVEST IN BAKERS DELIGHT

It pays to be with the number one recognised bakery brand. Bakers Delight has experienced endless and measurable success over the years as a franchise business model. Dedicated franchisees, endless support, excellent team culture, and loyal customers are helping us grow rapidly in New Zealand.

WE PROVIDE YOU WITH THE KEY INGREDIENTS TO DRIVE YOUR BUSINESS FORWARD

• Proven business procedures and systems

• 16 weeks of training with team mentoring

• Efcient and efective ongoing operational support

• Strategic marketing expertise in design, media, digital, merchandising, public relations and more

• Commercial & Financial Management guidance and advice

• Locates and negotiates property leases on behalf of franchisees

• Simplifed purchasing as a network by optimizing purchasing capacity

At Bakers Delight, we value dedication and commitment, and we’re looking for likeminded individuals who share our vision for building successful businesses.

IF YOU’RE PASSIONATE ABOUT THE BAKING INDUSTRY AND YOUR COMMUNITY, AND SEEKING YOUR NEXT INVESTMENT OPPORTUNITY, WE’D LOVE TO HEAR FROM YOU!

SQUICK LEARNER?

EXCELLENCE AWAITS

ometimes high-fliers leap straight out of school. Calvin Liao was one of them. “I joined my Uncle’s Paramount franchise when I left school,” he says, “and eight years later, I have 70 staff under me.”

Auckland born and bred Calvin was obviously a quick learner. Having been promoted to operations manager in the family firm, he decided to take over the business in Nelson. “The attraction was chiefly the sunshine, beaches and weather,” he jokes. “It gives me easy access to the West Coast and Tasman regions, which I also bought eventually.

“There were only a handful of sites here when I started in 2021, but expansion has been rapid. It was also a matter of very good timing,” he adds, perhaps modestly. “There was a surge in business following the Covid downturn, and we had the opportunity to take over a lot of contracts from another cleaning company. I had to find 30 staff instantly. I succeeded! Ever since, local reputation and word of mouth has been our chief expansion asset.”

Slightly scary

Calvin admits it was ‘slightly scary’ going into business on his own. “The biggest challenge was that I was fresh and young, and an unknown quantity. But all my staff have been very supportive, and I have a really nice collection of clients. I respond to any issues instantly and this has enhanced the reputation of the company, and me, as an operator.

“I’m lucky, because I have a system in Paramount that helps me run a good business – excellent people and proven systems. I’ve found that if my staff are happy, then so are my clients. That makes it easy! I can then focus on making clear plans to expand the business in the future.”

Make running a business easy

Danielle Hampson, also in Nelson, came to Paramount via a very different route. “My background is entirely self-employed,” she explains. “I’ve had a couple of hospitality businesses and other enterprises in lawns, gardens and windows over the 30 years prior to joining Paramount, seven years ago. The job description of Customer Relationship Manager just seemed to fit my skills, and it has given me the best of both worlds; I’m autonomous in my own region but still working for a company. I love what I do!”

The strength of the Paramount system is the support structure the company has put in place. “Many of our successful franchisees have no experience of the cleaning industry prior to starting with us,’ Danielle explains. “What we do for our franchisees is to make running a business easy. This allows our franchisees, such as Calvin, to concentrate on their business, and not worry about the details that can bog you down, particularly at start-up.

“From our clients’ perspectives we take the view that, ‘cleaning is no longer your problem... let us take care of it’,” Danielle continues. “We stand out as a franchise because we like to operate like a family. We care about our clients and our franchisees equally and we are there to assist them in every way.”

Aim for excellence

“We always aim for excellence in every aspect of our operations, and we work towards achieving the best results for all parties. When working with clients who’ve had issues it often boils down to perception. We’ll strip things down to the bare bones, tweak a few systems, and fix it. Calvin has built his business brilliantly using this formula; hence he was up for a big award in November as a finalist in the Westpac New Zealand Franchise Awards.”

Danielle says Paramount actively supports franchisees to build the lifestyle they want. “Whether you want to run a part-time business or build an empire, everyone at Paramount is there to make it easier for you,” she says. Danielle was also a Field Manager finalist in the 29th Westpac New Zealand Franchise Awards.

Celebrating success

Paramount is celebrating success after being named the Westpac Business to Business Franchise System of the Year 2024 It is now seeking more franchisees throughout New Zealand to join in this success.

Danielle says, “We are dedicated to sustainability and zero waste, and we’ve won Franchise System of the Year awards nine times in the last 16 years. By 2025, Paramount will be carbon neutral, using electric/ hybrid vehicles. Perhaps best of all, for our franchisees, is that we have guaranteed revenue for new businesses.

“Opportunities start from around $35,000 – so why not give us a call? Whether you love the North or South Island, or fancy a complete change of scenery, as Calvin did, we have regions and franchise opportunities available immediately.”

Paramount Services www.paraserve.com Contact Danielle Hampson 021 682 896 09 376 7850 dhampson@paraserve.com Advertiser Info

Winners are grinners! Danielle Hampson and Calvin Lao

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Enter your details into our purpose-built platform and get a full, comprehensive report, including financial and lifestyle evaluations, that will tell you if buying a franchise is the right choice for you. Developed by Franchise Accountants, with specialised franchise experience, this platform is the only one of its kind that compares your data with like-for-like franchises and businesses, along with your personal expectations and financial position.

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A New Zealand franchise industry award-winning service

Californian horses to Kiwi cabins

How a former equine chiropractor clicked with Franchise Accountants, building his cabin hire business from strength to strength.

As entrepreneurs, Ric and Sherry Boyd have done very well over the years. In achieving that, they have demonstrated remarkable patience in waiting for the right opportunities and taking on the right advice. “We make things happen,” says Ric. “And we also know you can’t beat a good accounting firm when it comes to breaking things down and helping you make things happen!

“To help us, we wanted a firm that would tell us the good, the bad and the ugly – not some Disneyland outfit! That’s where Hayden Cargo and Philip Morrison of Franchise Accountants came in. The six times winners of Service Provider of the Year at the Westpac New Zealand Franchise Awards absolutely have their fingers on the pulse when it comes to a high-performing franchised business.”

Horses to switching courses

Ric used to be an equine chiropractor, spending several years in the States. “I worked for Warner Brothers and Disney, looking after all the horses in their films,” he says. “After many years of successful chiropractic work, I decided to come back to New Zealand to follow my entrepreneurial dream.”

He and wife Sherry next weighed up the option of following another passion – fitness. “We were looking at the opportunity of owning a gym,” Ric explains. “And we seized it! We had two – one in Auckland, and one in Rotorua, which became the top gym in the country.”

“We sold these but were then offered an opportunity to take a national gym franchise to New Zealand. We could see just how big this opportunity was,” he says. This is when he called in the big guns at Franchise Accountants.

Words of warning

“Philip Morrison and Hayden Cargo were invaluable in doing the due diligence. And, at the same time, educating me on what it would take to own and run a multi-national chain.

“Everything looked rosy, the numbers were good. I knew I had the skills to take it to the next level. Then, Covid hit. From earning very good money, it dropped to losing around $150,000 a month. Post-Covid, I thought, it just needs a turbo boost! But Franchise Accountants came to us with very long faces and said, ‘You’re not buying it!’

“It was clearly explained to us,” Ric continues. “We’d have been heaving money out. And, much as I wanted that business, I knew pulling out was the right decision. Hayden and Philip said we had to apply patience. They assured us the right opportunity would come along, but didn’t say when!”

Make room for patience

It took two years before the right opportunity did come up for Ric and Sherry. Now, 18 months on, they are convinced Franchise Accountants led them to ‘the best business we’ve ever had’. They have been successful in growing Roommate Cabins in a short time.

Established in New Zealand in 2002, Roommate Cabins was the first business to specialise in building and leasing cabins for the residential market. “They provide such a simple solution for families to solve space problems,” says Ric.

“They are built to the highest standards, with the philosophy that a temporary, portable home should still feel like home and be insulated to NZ residential standards. They are a great solution both short and long term, and we now have 240 cabins out on a minimum six-month lease. We’ve just bought another batch, so you can see, it’s been a tremendous success and most certainly worth the wait!”

Ask the right questions

According to Philip Morrison, “The first question any wouldbe franchisee needs to ask is this: ‘Is the business I’m buying viable, sustainable and profitable?’ Our job is to find out and advise accordingly. Many good entrepreneurs are not accountants, so they need professional assistance delivered in a way they can understand.”

Ric concurs robustly, “I also now mentor people in business too, but I rely heavily on Hayden and Philip. They don’t miss anything and are quite prepared to give me a kick when I need it or educate me! Accounting for dummies would be about my level. Hayden and Philip have always broken things down so that I can understand – that’s one of their skills.”

Philip says, “The gym business that Ric and Sherry were looking at undoubtedly was good, but the effects of Covid meant the debt level would have been catastrophic thereafter.

“I’m proud to say, many of our clients have praised the clarity with which we have presented figures to them. It has enabled them to do what they do best – build and run their business.”

“Some accountants and lawyers have a tendency to stifle good commercial ideas,” Ric states. “As an entrepreneur, it’s in my blood to look for a business’s possibilities. Franchise Accountants provide the analysis needed to prove the wisdom in proceeding, or not.

“Establishing the nitty-gritty and the unforeseen consequences is what makes Franchise Accountants so valuable. If they think it’s a bad decision they won’t hesitate to say so, and back it up with data to show they’ve done their homework. That’s what I need to hear. I ain’t finished as an entrepreneur – so no doubt I’ll be hearing that many more times!”

Advertiser Info

Franchise Accountants www.franchiseaccountants.co.nz

Contact Philip Morrison/Hayden Cargo 0800 555 80 20 / 021 22 99 657

pmorrison@franchiseaccountants.co.nz

hcargo@franchiseaccountants.co.nz

Ric and Sherry Boyd

Franchise Accountants Hayden Cargo and Philip Morrison

WORKING TOGETHER

Is it your dream to run your own business with your partner or a family member? Buying a franchise can make it come true. Greg Nathan provides some tips on building a good working relationship with someone you love.

According to a recent survey by Franchize Consultants and Franchise New Zealand, 68% of prospective franchise buyers are planning to enter their business with someone else – either their spouse or life partner (47%), another family member (11%), a business partner (5%) or a friend (5%).

For many people, a key attraction of owning their own business is the opportunity to work with their family. For others, working together is a consequence of one partner choosing to follow a certain path. In many trade-based franchises, for example, if the one person, usually the husband, is out doing maintenance or installation work, it falls to the other partner to manage the invoicing, the GST and the accounts, among many other things. And whether the business is owned by the husband, or the wife, or by both together, it’s bound to be a regular topic of conversation over dinner and in the bedroom.

These days, smart devices and regular virtual meetings also make it difficult to switch off. You are a target anywhere and anytime for customers, staff, supervisors, suppliers or anyone else who wants to have a yap with you. Too bad if you are shopping, fishing, watching the rugby, walking with your family, eating your lunch or sleeping (a particular problem with international contacts).

So, an area which is particularly important in building a successful business is family support. Even when only one member of a family is directly involved in the business, they still need support and understanding from the rest of the family. Research by our team at the Franchise Relationships Institute has found that family and social support is the second highest indicator of franchisee success. Having people in your corner who want you to succeed is critical.

Competing for attention

In some ways, a new business can be like having a new member of the family competing for care and attention. It is possible that the family members not directly involved in the business might feel neglected and become jealous that the business is stealing their partner or parent from them. Children, for instance, can feel angry that their mum or dad is not as available as they used to be.

On the other hand, if members of the family are tolerant of the care and attention the business requires, especially in the early stages, it can make a big difference to whether the fledgling business fulfils its potential.

In addition to the commitment, time and energy involved in building a business there are the financial risks and sacrifices. For instance, money may initially need to be diverted from the family into the business and the family home mortgaged.

If the rest of the family are not supportive or become resentful, it is unlikely that the person responsible for the business will be able to sustain the enthusiasm and commitment necessary for success. It

will not be long before this ‘work/family conflict’ starts to become a serious barrier, not only to business success but also to the health and happiness of the family unit.

Problems in the family

Studies have shown that factors which make this work/family conflict worse include the following:

• One partner is involved in working unusual hours and thus becomes isolated from normal social activities.

• Extended regular periods away from home can leave the absent person on the periphery of the family while other family members might feel abandoned and angry.

• Enterprising women tend to feel more dissatisfaction than men with the lack of time they have available for family activities. The more children they have, the greater their dissatisfaction.

• The stress and long hours involved in running a business can lead to a lack of energy to participate in family activities during time off, which is usually needed to sleep and recharge the batteries.

• Other problems in the family such as impending divorce, or serious school or behavioural problems with children, can also become potential barriers to business success because of the time they consume and the negative impact they can have on a person’s energy and focus.

Enterprising couples

Where a couple are both involved in a business, the risk of work/ family conflict can actually be greater – but so are the opportunities.

In summarising the extensive research in this area Dr Don Edgar, exDirector of the Australian Institute of Family Studies, says, ‘Being married acts as an inoculation to many of the major physical and mental problems that beset the human race. What stands out from the research is that quality of life is best predicted by one’s relationship with a partner.’

In other words, working in a business with your partner not only provides you with an enhanced opportunity for success; it also potentially enables you to further enjoy the benefits that come from a positive supportive relationship.

However, no one said it is easy. Being in business together raises a number of issues that require careful consideration.

Tips for living and working together

Going into business with your partner raises a number of exciting challenges. Although some of these will be different for different couples, research shows that many of the stresses on working relationships come from remarkably similar issues. Here are some tips and questions to discuss with your partner in several important areas.

Risk – How much financial risk are you both comfortable with? Talk about the possibility that the business could fail and what this would mean for your family and your lifestyle.

Financial goals – How much money do you need to pull from the business to support your desired lifestyle? What sales do you need to generate to enable you to do this?

Vision – What is your vision of how you want your business and your family to function, including the goals you wish to achieve in both areas? These should embrace your most cherished values and should be written down.

Hours – How many hours are you each prepared to put into the business and what sacrifices are you not prepared to make? Also consider how the household chores will be attended to.

Children – How might the business impact on your children and what can you do to ensure their needs are being met? If you don’t put aside time to do the things your kids want to do, you cannot realistically expect them to support you.

Authority – Consider your strengths and areas of expertise. Who will have the final say on what issues and who ultimately is the boss? Also ensure there are rules and systems in place to guide how money will be spent.

Evaluation and adjustment – Things seldom go exactly to plan, so flexibility is vital. What process will you use regularly to evaluate how things are progressing and what changes are needed to accommodate emerging needs?

Tolerance – Working and living together is likely to magnify your strengths and weaknesses. What quirks do you each have that may get on each other’s nerves, and are you really prepared to accept these?

Support – You will need to cover for each other when one of you is under a lot of pressure and back each other up ‘for better or worse’.

Care – Don’t take your relationship for granted, even when business is absorbing a lot of your time and attention. Remind yourself, ‘It is good for our business, as well as our marriage, to take good care of each other’.

Conflict – Don’t let things fester and don’t push too hard to get your own way if you know it will create resentment. Where there are long-standing or serious difficulties, seek outside support.

Fun – Keep your sense of humour and make time to have some fun in the business.

Wellbeing – What can you both do to maintain your health and wellbeing in the face of pressure? Build a relaxation and personal health programme into your daily schedule.

Outside support – Encourage your extended family to take a positive interest in what you are doing and seek friends who are supportive of your business venture.

Conclusion

There is no substitute for talking through these and other associated issues in an open and honest way. From these discussions, you are also likely to experience an enhanced sense of trust and interdependency, which can only contribute further both to your relationship and your business.

The message is clear: Don’t underestimate the impact of family issues on business success.

About the Author

Greg Nathan is the founder and director of Franchise Relationships Institute. He is author of five bestselling franchising books, including The Franchise E-Factor and Profitable Partnerships. For more information and ideas on how to succeed in franchising, visit www.franchiserelationships.com

WHERE AMBITION MEETS

COMBINING SKILLS, AHEAD OF THE CURVE

Black & White Coffee Cartel provides grounds for passionate partnerships.

The new owners of Black & White Coffee Cartel in Timaru only picked up the reins in late September this year, but with their formidable combination of skills they are confident they’ve made a solid investment. “We took on a big responsibility, not only with the business but inheriting 16 staff,” explains co-owner Amanjodh Singh. “While it’s hard to evaluate the data so early on, we know numbers are up because all our friends have started coming!”

If location has anything to do with success in the café world, the Timaru Black & White Coffee Cartel outlet has it in spades. “One of the big attractions was the location,” says Amanjodh. “Bang alongside the newly developed Bunnings, it has a Woolworths on the other side, oodles of parking, and the showgrounds opposite. From that perspective alone, it is a winner.”

Friends and co-owners of the new enterprise along with their respective wives, Amanjodh and Jaspreet Singh have skills and experience in retail, hospitality and accounting. “Jaspreet and I had often talked about a business together,” says Amanjodh, “but, like a lot of things, it took longer than we imagined.”

Decisions, decisions

“We decided, early on, that we would start off with a franchise because so much has been established, such as connections in the market, suppliers and all the stuff they already know, that you don’t! Starting from scratch would have been much harder,” he says. “We knew we had a good team because Jasmeet, my wife, had been working as head chef at a big local café, and Jaspreet’s wife, Ravinder, has a wealth of experience in catering too. The question was, what should we go for?”

Outstanding among the potential brands for the Timaru quartet was Black & White Coffee Cartel. Established in 2014, the vision was to build a series of coffee shops for a city being rebuilt, with its future in mind. Reuben Thorne, Canterbury’s son of rugby, was one of the trio that opened the first outlet in Christchurch’s Victoria Street, in February 2015. It was an immediate success, being rapidly taken to heart by a population keen to establish a new café culture in the city. Since the franchise model was launched in 2017, Black & White Coffee Cartel has opened 18 cafés across the country.

Ahead of the coffee curve

Establishing a new brand is one thing but giving it a unique selling point to make it stand out is another. “This is what really attracted us to the brand,” says Amanjodh. “The store is very hands-on, in that every café has an onsite coffee roaster. This means the coffee brewed in each store is roasted right there in that store, in full view of the customers.

“Small batch roasting has many benefits; in particular, it cuts out the middleman, and what fills each cup is of a much higher, fresher quality. Our coffee goes from raw to roasted to drunk, all under one roof!”

In Europe, this in-house roasting has been traditional since the first Viennese coffee houses opened, but it is new to New Zealand. As Black & White Coffee has found, it is proving a great success among the growing hordes of coffee aficionados in the nation.

As well as the freshest blends of coffee carefully selected from Brazil’s Cerrado and Honduras’s La Flor regions, the Black & White Coffee Cartel offers a wide selection of food, seasonal to local supply. “This is where Jasmeet and Ravinder really shine,” says Amanjodh, “they both have the experience to ensure we are meeting the high standards the franchise has set in its baking and cooking.”

Facing the fears

Amanjodh admits that despite the long-held wish to start a business, all four of them were very nervous about paying the bills, the mortgage and the debt. They feel their decision to buy an established franchised brand has been entirely vindicated. “We had excellent support throughout the training and early periods, and we consider the fees to be reasonable,” he says.

“Jaspreet and I were very worried about making coffee, but we’ve learned quickly. For anyone going into this business, firstly having an outstanding brand such as Black & White Coffee Cartel is a must. Secondly, having a good business sense and knowing how to manage people is an asset. No-one has left, so we must be doing OK,” he smiles.

Passion is the ruling desire for success with the Black & White Coffee Cartel franchise, as Chief Operations Officer Tony Yin points out. “People are passionate about coffee, and there is no doubt that roasting on site produces a superior product. With a passion for success and a superb brand, potential franchisees are on to a winner.”

Get started

A turnkey Black & White Coffee Cartel café will start at around $350,000. “As a franchise system with so many successful stores behind us, we have favourable relationships with banks,” says Tony.

“The Timaru store has amply demonstrated the potential of a co-operative group to spread the investment. Regardless of where you live in New Zealand, if you have the right attitude and, most importantly, a passion for coffee, we’d love to help you into a thriving business.”

Advertiser Info

Black and White Coffee Cartel www.blackandwhitecoffee.co.nz

Contact Tony Yin 022 630 6622

tony.yin@blackandwhitecoffee.co.nz

Food gurus Jasmeet and Ravinder Singh

CLEANING

REIMAGINED

Jani-King were proud recipients of the Excellence in Sustainability award at the 2024 Westpac New Zealand Franchise Awards. This recognition highlights their commitment to minimising environmental impact of traditional cleaning within the commercial cleaning industry.

Sustainability is a major focus for most industries in New Zealand, and Jani-King has committed to being part of the solution. Through initatives such as Toitū Carbon Compatible, Toitū Enviromark Diamond accreditation, and innovative sustainable cleaning solutions like their Eco-benign® probiotic cleaning system, Jani-King is leading the way.

The benefits of probiotics for gut health and wellbeing have become widely known in recent years, but how about the benefits of probiotics for cleaning? These are less well-known. Jani-King is at the forefront of this field and its franchise business owners are already feeling the effects of its bespoke Eco-benign® range of cleaning products.

Ying Ji Jin is one such franchisee. Based in North Auckland, Ying is seeing the transformative power of probiotics supercharge her services.

“As we began to use probiotics, the ease and convenience of this innovative solution transformed our cleaning routines. We no longer need to use several chemical products; we found that one simple probiotic formula could effectively replace them all.

“It worked brilliantly on glass surfaces, leaving them sparkling clean without any marks or streaks. This eco-friendly alternative not only

simplified our lives, it also brought a sense of satisfaction, knowing we were making healthier choices for our customers and the planet.”

With the global cleaning products market shifting towards sustainable and health-conscious solutions, it is no wonder that traditional chemical cleaners face increasing scrutiny due to their environmental impact and potential health risks.

A cleaner, healthier environment

Traditional cleaners kill bacteria indiscriminately, wiping out both harmful pathogens and beneficial bacteria, disrupting natural balance. Probiotic cleaning solutions, on the other hand, introduce beneficial bacteria (probiotics) to support a healthy microbial balance. This helps maintain a cleaner, healthier environment without relying on harsh chemicals, overuse of disinfectants and lifting antimicrobial resistance.

Jani-King’s non-toxic, allergen-free probiotic cleaning solutions, which the company provides to all franchisees free of charge, present an effective alternative, offering continuous cleaning and protection.

Franchisee Daljit is another delighted user.“Clients, especially preschools, are happy I use probiotics over chemical-based products.”

Through Jani-King’s Eco-benign® probiotic cleaning system, New Zealand businesses are kept safe and hygenic, while the franchise is leading the way in combining effective cleaning with environmentally responsible practices, changing lives one business at a time.

Jani-King www.janiking.co.nz/ franchise-opportunities

Contact 0800 526 454 reception@janiking.co.nz Advertiser Info Yin

EXCEPTIONAL FRANCHISE SPREADS ITS WINGS

Named after the resilient bird, which used to wander the lifestyle block of founder David Pearse, the Pukeko Rental Managers franchise is spreading its wings.

“It came out of a desire for a very Kiwi name, and the knowledge that when their nests are under attack, pukekos all group together to look after each other and prevent any damage to their home. That’s the culture we have here at Pukeko; we all support each other.

“And now, we’re ready to take it to the next level,” says David. “But we don’t grow for growth’s sake. We want to make sure we are providing a consistent, quality service.”

Hatching an idea

Frustrated with the experience of traditional residential property management, David set about opening a boutique operation. He wanted a small number of properties whereby he could ensure a high level of service to both owners and tenants. To keep the property numbers low, he needed to keep the overheads low too, so rejected the norm of leasing commercial offices and hiring receptionists. It worked really well – for owners, tenants, and for David himself, allowing him to enjoy the benefits of technology and the lifestyle of working from home, and eventually to develop the Pukeko Rental Managers business into a franchise system.

“I am now in the process of signing up our 30th franchisee,” says David, proudly.

He is also proud of the business remaining a fully owner-operated model. Franchisees team together to ensure Pukeko remains on the cutting edge, he says. “New franchisees become a part of the Pukeko

The focus of Pukeko Rental Managers is to provide exceptional, personalised rental management, ‘proud to be the best, not the biggest’.

family, and everyone comes together to help them be successful. The model works; as we see in the last three independently run surveys of Pukeko Rental Managers’ franchisees, where benchmarking is available, Pukeko’s results measure at the upper quartile level, or better, against other franchises.”

Supreme service

As a former real estate sales manager, David also oversaw a property management division. He also ran a successful residential property management franchise. He’s earned his stripes, and he’s learned a lot along the way, which he now uses to the franchise’s and his franchisees’ advantage. In 2019 the franchise was named Westpac New Zealand Supreme Franchise System of the Year

“Like a good Pukeko, we are looking to multiply so others can experience a unique lifestyle business,” he says.

With investment starting from a very reasonable $25,000, the opportunity to join the Pukeko flock is as accessible as any out there. “I have a philosophy of transparency and trust,” says David. “And I’m ready to find the right people to join us.”

A Q&A section on the website can address some initial queries, says David, and he will be happy to connect any interested franchisees with a one-on-one with Franchise Development Manager Andrew Williams as a next step. Make contact today!

Pukeko Rental Managers www.pukekorentalmanagers.co.nz

David Pearse 027 480 9534

joinus@pukekorentalmanagers.co.nz Advertiser Info

Andrew Williams, Duncan Reed, Vicky Harris, David Pearse and Glenn Hall

Founder David Pearse

LAUNDROMAT

OWNER HARD AT WORK

The hardest part of owning a Speed Queen self-service laundromat is deciding how you will spend your “work” day.

If you are looking for a truly passive income with an excellent return on investment, get in touch to fnd out more about Speed Queen laundromats.

A Speed Queen-equipped laundromat is the perfect side-hustle.

THE PLAN AS BUILT PERFECT PLAN

Walking into Whangaparāoa’s Coast Plaza shopping centre one day, a colleague was surprised and delighted to be greeted by a stream of bubbles from a new doorway. Looking beyond the bubble machine, he realised they were promoting a newly-opened laundromat – and it was working. The stream of people heading between the carpark and escalator found their attention grabbed - and Stuart Rutley’s new business was on the map.

Two years later, we checked in with Stuart to ask him about his experience of working with Speed Queen to set up and run his business.

Stuart is a local lad, having been to school just down the road from Coast Plaza. “I don’t know if you remember the gumball vending machine that used to be upstairs here, but that was my first-ever business,” he laughs. “I was at school and wanted to make some pocket money, and Dad’s friend had this machine. They did a deal, and I had my first taste of semipassive income – I just had to stock it from time to time. I suppose a laundromat is another giant vending machine in some ways, but there’s a lot of automation and your customers do the work themselves.”

Between gumballs and laundry, Stuart did a business degree, got married and, with his wife Leah, developed an online distribution company specialising in maternity gear. With five children themselves, they had plenty of experience. But when they sold it, they were looking for a side-hustle they could operate alongside Stuart’s day job as manager of a business selling security products.

Only one stood out

“Laundromats had been in the back of our mind for a while, so now we started looking seriously,” Stuart recalls. “We looked at three different suppliers of equipment, but only one stood out – Speed Queen. They weren’t the cheapest, but the service and advice they provide is really good, the machines are robust, and the technology is brilliant. Royce Little, Speed Queen’s head of laundromat sales, really listened and got invested in the project, with design and costing analysis to maximise the potential of the business.

“They produced four different floor plans to suit our unusually shaped space, with a 3D render showing exactly what they would look like. They were so accurate that I was able to use one for pre-opening promotions. And their advice was spot-on. When I was looking at dropping one machine to reduce costs, Royce said, ‘Don’t drop that one, it’s the prime earner’ – and he was right. It’s still one of our busiest machines today.”

Technology maximises income

Speed Queen held another major advantage for Stuart and Leah –properly-integrated software that allows the owner to manage and promote the business remotely. “Every equipment supplier does

Eftpos, but Speed Queen helps you build a successful business, with contactless payment and a loyalty app that allows you to carry out promotions and reward repeat customers. They can see which machines are available, on a map of the store, and don’t have to carry coins or a loyalty card to get a discount.

“It also helps customers manage their time; they can load their machine and get an alert when it finishes. This means they can go and do their shopping, have a coffee or drop the kids at school rather than hanging around.

“As an owner, I use the management software to analyse usage and programme in promotions. At the moment, for example, we’re running a Bonus Credit promotion through Speed Queen’s customer loyalty programme. This is a loyalty programme on the Speed Queen app, which rewards customers with credit for how much they spend. And at any time, if business is quiet, I can see this on the app and put out a Happy Hour promotion there and then on social media – all without having to go near the store. It’s very effective, and it’s so reliable. I’ve dealt with a lot of computer systems and this one just plugged in and worked immediately!”

“I used to be physically in store 8-10 hours a week, talking to people, learning and looking at new ideas, but the laundry itself is completely hands-off. The app means I always know what’s going on, so now it’s mostly about cleaning and ensuring a positive customer experience. It still takes 8-10 hours per week, but it doesn’t mean I need to be the person doing those hours.”

Sizeable returns

Speed Queen is not actually a franchise – you operate under your own name, but the company provides all the equipment and assistance you need to get up and running. “The return on investment is in the region of 20-30%, and some of our owners have done much better than that,” says Royce.

“Cash-free operation means no security concerns, and many sites run 24/7, meaning investors are earning a return at all hours of the day or night. A medium-sized investment will be between $250,000 and $300,000, with a cash deposit required of $75-100,000 and finance options available.

“It’s the perfect money-making investment – high returns, low involvement and remotely manageable.

“Give me a call to find out more.”

Speed Queen www.speedqueen.co.nz

Contact Royce Little 09 528 5600 royce@speedqueen.co.nz Advertiser Info

FRANCHISING HEALTH CHECK SHOWS STRONG PULSE

Findings of the 2024 Franchising New Zealand survey conducted by Massey University Business School show franchising in solid shape.

546

The number of franchise brands operating in NZ

29,759

114,340 People employed in franchised businesses

Franchise units throughout New Zealand 80%

Of all franchises have been franchising for over 10 years

$47.2 billion

The overall turnover of the franchise sectorequivalent to 11% of New Zealands GDP 72% Of the franchises here are home-grown brands

$73.4 billion

Total turnover including motor vehicle sales and fuel retail 1.5% The percentage of franchisees involved in disputes 24% Of franchises contribute over $100,000 to community support every year

Contributing record amounts to the New Zealand economy, franchising is weathering the winds of change and economic challenge, well.

Despite global economic challenges, the New Zealand franchise industry has demonstrated strong growth over the past three years, with the total turnover of the sector increasing from $58.5 billion in 2021 to $73.4 billion in 2024 (including motor vehicle sales and fuel retail). This represents a substantial 25.5% growth in the sector and is equivalent to 11% of New Zealand’s GDP. The expansion points to the robustness of the franchise model and its ability to thrive even in uncertain times. The latest survey attracted more franchisor respondents than in 2021, representing 22% of the total franchise sector, and enabling more confident estimations of overall figures extrapolated from the responses. The 2024 survey also shows New Zealand is still the most franchised country worldwide, with an estimated one franchise unit per 168 Kiwis.

*based on total sector, not survey respondents

Interestingly, while the overall sector turnover has increased, there has been a 7.5% reduction in the estimated number of franchise brands operating in New Zealand.

Analysis of these brands shows that the industries with the most franchise brands are Retail (18%), Accommodation & Food Retail (15%) which includes fast food and coffee shops, Administration & Support Services (10%) which includes lawnmowing, commercial and home cleaning services, and Construction (10%) which includes home building and renovation, the trades, installation, maintenance and landscaping.

Note that the Massey researchers use the ANZSIC industry classification system which allows accurate comparisons to be made with other surveys both here and in Australia.

Where do they come from?

The New Zealand franchise landscape continues to be dominated by homegrown brands. Over 70% of the responding franchises operating in New Zealand are founded here, with a further 19% being operated by locally-owned companies under a master franchise or licence arrangement.

How long have they been operating?

Franchising more than 10 years

The majority (80%) of franchise brands are mature franchises with plenty of experience operating for 10 years or more. There has been an increase in young franchises (1-5 years in operation) since 2021, from 7% to 10%, indicating continued innovation and new entrants in the market.

Franchise system size

by

The Massey report estimates that the total number of franchise units in New Zealand dropped from around 32,500 in 2021 to approximately 29,800 in 2024 (an 8% reduction).

The industries represented by franchising vary greatly, so a unit might be a shop, a café, a home-based business or a ‘man and a van’ mobile operator.

This means the number of units will vary enormously according to the type of business the franchise operates: a lawnmowing franchise might have hundreds of franchisees; a signage franchise could have national coverage with just 25 and newer systems will have fewer units again. For this reason, the researchers look at the median (the mid-point of the responses received) rather than the average. The median number of units of respondents in 2024 was measured at 22 units.

Matching the increase in young franchise brand entrants since the last survey, there was a corresponding increase in the percentage of brands with a smaller number of units. This shift could also suggest a move towards more specialised, niche franchise concepts that may not require large networks to be effective.

Employment trends

The total number of people employed in New Zealand business format franchises is an estimated 114,340. A significant change in the last three years could mirror the national rise in unemployment but may also have been affected by the particular set of respondents in this year’s survey.

Full-time and part-time employment roles in franchises both decreased, while the number of casual employees and contractors employed increased, which could suggest a shift towards more flexible employment models, possibly as a response to economic uncertainties and changing work preferences post-pandemic.

Start-up costs and training

For the potential franchise buyer, one of the most common questions is always, ‘How much does a franchise cost?’

The Massey researchers asked respondents for average total startup costs, including initial franchise fee and, where applicable, start-up inventory, fit-out costs and/or equipment, training costs, legal and accounting costs, initial working capital, vehicles and other costs.

The range of start-up costs expanded significantly in 2024, with respondent franchises costing anywhere between $280 and $1.5million. The median total start-up cost for retail franchise respondents was $200,000, for non-retail it was $100,000.

disputes from time to time. The franchise sector in New Zealand is notable for maintaining a relatively low level of disputes between franchisors and franchisees, despite the occasional high-profile disagreement reported in the media.

The 2024 survey asked how many instances in the past 12 months franchise brands had been involved in any dispute with a franchisee that involved professional external advisory assistance.

The proportion of franchisees involved in disputes remained stable, increasing only slightly from 1.3% to 1.5%. The percentage of franchisors involved in disputes held steady at 19%.

While fewer disputes were resolved by involving solicitors, more were being solved by mediation than in previous years, indicating fewer serious breakdowns in communication between franchisors and franchisees.

How disputes

According to the survey there has been a trend towards shorter initial training periods, with 48% of franchises now offering 10 days or less of initial training, compared to 39% in 2021.

These changes could indicate efforts by franchisors to lower barriers to entry and streamline onboarding processes, possibly expedited by the use of emerging technologies. 48% of franchisors also offer more than 10 days of ongoing support for franchisees each year, reflecting a strong commitment to the health of their franchise systems.

Dispute resolution

Franchising is a commercial relationship between franchisor and franchisee and, as with any commercial relationship, there can be

The survey also found that compliance with system rules (71%) is the most likely cause of disputes in franchising (that’s whether the franchisee is following the franchise system properly). Other significant contributing issues were misrepresentation, communication problems, profitability, restraint of trade and legislative compliance.

Community support

The survey reported that 90% of franchise brands contribute to their local communities (financial donations, sponsorships or other assistance). Over 25% of franchise brands contribute more than $100,000 annually.

Who are franchisees?

According to the latest survey and in accord with previous research, most franchisees are in the 31-64 year age group and male or marriage partnership ownership structures are more prevalent than female ownership, while three quarters of respondents reported having migrants or new Kiwis as franchisees.

In summary

Our franchise industry has continued to demonstrate resilience and adaptability since 2021. Despite global economic challenges and local market shifts, the sector has achieved significant growth in overall turnover by 2024.

This growth has, however, been accompanied by notable changes in the industry’s structure. The trend towards fewer, but potentially stronger, franchise brands and units could suggest a maturing market where quality and longevity of franchise system is paramount. The shift in employment patterns, with a move towards more contractual arrangements, reflects broader changes in work preferences and business models.

The continued dominance of NZ-founded franchises points to the strength and innovation of local businesses. Embracing technology, focusing on efficiency, and adapting to changing consumer preferences will play a key part in franchising success over the next three years. Lower barriers to entry, as evidenced by declining start-up costs, may also bring new blood and fresh ideas into the sector to help ensure it retains its vitality into the next decade.

About the survey

This article provides a snapshot of the main findings of the Franchising New Zealand 2024 survey, which was conducted by a research team from Massey University Business School. The authors are Prof Jonathan Elms and Dr Simon Moore. Find the survey at https://franchiseassociation.org.nz/wp-content/uploads/2024/10/ Franchising-New-Zealand-2024-Report-Final.pdf

The survey was sponsored by The Franchise Association of New Zealand, Westpac, Franchize Consultants, Laser Plumbing & Electrical, Exceed, Nexia New Zealand, Iridium Partners and Stewart Germann Law Office, with support from Franchise New Zealand media.

REFLECTIONS ON THE YEAR, RECHARGING FOR 2025

FANZ continued to seek further changes through a recent submission to highlight ongoing issues for business sales and are delighted to see a result, with changes effective from 6 November.

In summary, the latest changes will assist with the issue of business sales where the potential or new owner has not yet achieved Accreditation and therefore has been unable to retain employees who may have been working in the business under an AEW Visa.

Franchising New Zealand 2024 Survey

F rom visa advocacy to sector survey research, provision of a world class franchising conference to a collective franchising excellence celebration, 2024 has seen us putting our hearts and souls into supporting the sector. Like all of you, we’re ready for a summer break but before we do, let’s recap on the 2024 highlights and take a peek forward to 2025...

Accredited Employer Work Visa summary

FANZ worked hard over an extended period of time to advocate for members and the sector in this area, and was delighted with the changes that came into effect in April 2024. It was pleasing to report that franchisees are now on an even playing field with all other employers, after changes to the Accredited Employer Work Visa scheme this year.

The 2024 survey follows previous reports from 2010, 2012, 2017 and 2021. FANZ were pleased to continue the collaboration by engaging Massey University to conduct the Franchising New Zealand 2024 Survey. This is a significant piece of research, which provides important data for the understanding and future development of franchising as a business model in the New Zealand environment. In October, the results of the 2024 Franchising New Zealand survey showed that franchising in this country is in solid shape. Despite global economic challenges, the New Zealand franchise sector has demonstrated strong growth over the three years since the last survey.

It found the total turnover of the sector has increased from $36.8 billion 2021 to $47.2 billion in 2024 (excluding motor vehicle sales and fuel retail), representing a substantial 22% growth in the sector. The total

A Brand-New Opportunity for Bookkeepers with Big Ambitions

Suitable for someone with a finance background, registered as a tax agent and/or has bookkeeping experience.

Build a business worth having—and worth selling when the time comes. As a long-term investment, the Office Professionals franchise could pay for itself 20 times over.

support throughout Learn our efficient ways of operating

FANZ dream team with awards gala MC: Birke Karl, Susan Mott, Wendy Petrie, Robyn Pickerill, Lexi Fletcher, Stevie Wheatley

turnover is equivalent to 11% of New Zealand’s GDP. We were pleased to see this points to the resilience of the franchise business model and its ability to be sustainable even during challenging times.

Also pleasing was the fact that this year’s survey attracted more franchisor respondents than in 2021, representing 21% of the total franchise sector. Obviously, the more responses, the better the data. The 2024 survey also confirms that New Zealand is still the most franchised country in the world, with an estimated one franchise unit per 168 Kiwis.

Franchisee Pre-entry Online Education Programme

This year, we have seen increasing use of our franchisee pre-entry online education programme. The platform gives anyone keen to learn more about becoming a franchisee, an opportunity to upskill through a series of online modules. From franchising basics to finance, systems and start up through to conducting due diligence, this tool is accessible to all in the New Zealand franchise community. It can be found on the FANZ website at franchiseassociation.org.nz/online-course/.

Franchising Community

FANZ actively works to engage the entire franchise community, by providing forums for the sharing, learning and celebrating of franchising as well as advocating on behalf of the franchising business model. The association is now in the planning stages of its 2025 calendar. Among next year’s offerings, the team is excited to be able to offer two exciting major event highlights...

National Franchise Conference 2025

“The popularity of this event continues to increase every year, with members and non-members alike making this an essential event on their professional calendar,” says FANZ CEO Robyn Pickerill. “We are proud of all it provides to the franchise community. You need to be there to see and hear first-hand the breadth and depth of learning, and to experience the extensive networking opportunities on offer. Plus, it’s a lot of fun!

Mark the date in your 2025 diary now.”

Save the date: August 3-5 Claudelands, Hamilton Theme: Fuelling Franchise Forward – Many voices, one community

Westpac New Zealand Franchise Awards

Celebration 2025

The 29th Awards were celebrated in November with another fabulous night of recognition of franchising excellence at Auckland’s Cordis Hotel. FANZ congratulates the 2024 winners and finalists and thanks all involved for their participation and commitment to franchising. FANZ will continue to recognise, support and celebrate franchising excellence at its 30th year of celebration in 2025!

Save the date: Saturday 1 Nov 2025 at Cordis, Auckland

Dates for your diary

11 April

3 August

3-5 August National National Franchise Conference

1 November National Franchise Awards Gala Dinner

The event calendar is regularly updated, so for latest details of what’s on around the country, please visit the Franchise Association website at www.franchiseassociation.org.nz, email contact@franchise.org.nz or phone 09 274 2901.

FANZ

is your partner for franchising success in New Zealand.

Our members follow the highest standards of franchising. By joining FANZ, you get more than just credibility — you access valuable knowledge, networking, and a supportive community.

Lexi Fletcher, David Ovendale, Daniel Cloete all smiles at conference.

UNDER THE INFLUENCE

Wynn Williams on what advertisers need to know about influencer marketing

Using influencers or brand ambassadors to promote your business?

Advertising Standards Authority (ASA) publishes guidance on its website, which clarifies its expectations around influencer advertising. This aims to increase transparency and provide consumers with clearer identification of ads in influencer content. While the guidance is not binding on the ASA’s decision-making boards, it is intended to help advertisers and influencers comply with the current Advertising Standards Code, which took effect from 1 February 2019.

This guidance note arose out of the ASA’s handling of complaints regarding influencer Simone Anderson. In 2020, the Advertising Standards Complaints Board upheld four complaints about Anderson’s posts on Instagram, finding her posts were adverts, but were not clearly marked as such, potentially misleading audiences about her relationship with the advertiser. This was the first ASA decision involving substantive issues related to influencer advertising, leading the ASA to issue further guidance.

The guidance defines an influencer as someone who influences their audience’s choices, opinions or behaviours and earns income from their content. This broad definition includes most social media users but hinges on income generation, which could take the form of payments, gifts, free products, event tickets or other compensation.

Advertisers and influencers must ensure their adverts comply with the Code. The Code defines an advert as any message controlled by an advertiser with the intent to influence audience choices or opinions. Rule 2(a) of the Code states: “Advertisements must be identified as such.” This rule sets a high standard, requiring influencers to take steps to identify their advertisement content appropriately.

Consumers may naturally know they are seeing adverts. However, if there’s any doubt about a post’s nature, influencers are advised to label their posts with “Ad,” “Advert” or “Advertisement” (either with or without hashtags). The label must be prominent, clear and easy to spot. While additional labels are allowed, they cannot replace the required identifiers.

For clarity, influencers must label posts featuring gifted products or services as advertisements, regardless of whether the advertiser requires the influencer to post, or has any control over, the content. This approach aims to cover all forms of compensation, making it clear to audiences when influencers have received something of value.

Responsibility for compliance falls on all parties involved, so advertisers and influencers are both accountable under the Code. To manage this effectively, advertisers are advised to establish formal agreements with influencers, clearly outlining each party’s obligations and expectations, to reduce the risk of unintentional brand damage.

For influencers or brands using influencer marketing, seeking expert guidance can be beneficial to navigate the ASA’s guidance and maintain compliance with the Code.

Advertiser Info

Wynn Williams www.wynnwilliams.co.nz

Contact Katrina Hammon

09 300 2647 021 221 8847

katrina.hammon@ wynnwilliams.co.nz

If you’re customer focused and in search of a franchise business that can provide stability and consistent returns, now is an exciting time to join Liquorland

Liquorland is New Zealand’s premium liquor franchise with over 170 stores nationwide. Liquorland benefits include:

• • Excellent supplier terms

• • Support office expertise in operations, merchandise, finance, IT and marketing

• Annual profit share rebate

• • Airpoints, Click & Collect and Online Delivery

• • Ongoing product and service training

• • National promotional and marketing programme

• • Over 40 years’ experience as a Franchisor

• • Alignment with Foodstuffs NZ

• • New Zealand’s most preferred liquor retailer*

If you’re interested in becoming a Liquorland franchisee please email Dave Yurak at davey@liquorland.co.nz

FRIENDLY, FLEXIBLE RECRUITMENT DONE RIGHT

Coffee and informality are the V.I.P. way into business investment.

“If you do a blooming good job, they appreciate it,” says long-standing V.I.P. cleaning franchisee Yvonne Tremayne. “My hubby Robert and I have learned a great deal since we emigrated here from England, and through cleaning with V.I.P. I feel I’ve learned much more about the Kiwi way of life.”

Yvonne, Robert and their three children moved to New Zealand in January 2008. They arrived in a heatwave. “It was a bit different from England,” Yvonne laughs. “I’d been a team leader with the bespoke cleaning company Supermaids. I’d also worked with Marks and Spencer, so I had a good idea of quality expectations.

“After buying a block of land on the Āwhitu Peninsula, we became growers for a short time – chillies, courgettes, kaffir lime leaves and lemongrass. This was so good that we even got on the national news for producing the best lemongrass in the country, which we sold to many restaurants and other outlets. However, it was actually flipping hard work! In 2012, I saw the advertisement for V.I.P. Home Services.”

Tempting

proposition

With her background in cleaning, and with Robert’s encouragement, Yvonne scoped the V.I.P. opportunity out. “I just thought I’d really like to have my own business,” she recalls. “It seemed V.I.P. had a really good system and, from my first meeting with John and Estelle, I had the right feelings about the company. They were both very relaxed over coffee, and excellent at answering all the questions I’d forgotten to ask! I quickly realised they like to run the business as a family. My only regret, 12 years on, is that I don’t get to spend more time with them.”

Yvonne found her bank amenable to a small loan and, after checking with legal and accounting firms, she decided to go ahead. One of those advisors even became a long-standing client of hers. “I started the business with my daughter, Ruby,” explains Yvonne. “She worked with me for five years before becoming an accountant.”

People, people

“John and Estelle gave both of us invaluable extra training at their own home,” raves Yvonne. “I can’t imagine many other franchisors doing that! I knew I’d picked the right franchise and the right people from that moment. They went out of their way to be helpful to us, as they have been ever since.”

Estelle and John Logan are V.I.P. Home Service’s national franchisors for New Zealand. “We are always keen to welcome people from any background into our V.I.P. family. Yvonne had a head start with her cleaning experience in the UK, which was at the same kind of high standards that we and our franchisees aspire to.

“Yvonne exudes the qualities of honesty and hard work that we maintain in our business. These qualities are vital for our franchisees, who are being trusted to go into people’s homes. We are quite fussy about who we appoint but those we select soon discover they’ll never be short of work or flexibility.”

Unusually for someone starting a small business, Yvonne says she didn’t find the experience daunting. She says, “I just found Estelle and John so friendly, and I’ve always worked hard in life, so this was no different in the beginning,” she says.

Learnings and earnings

“Stick with the plan,” is her main advice. “You can’t go wrong with V.I.P. There has always been support whenever I’ve needed it. John and Estelle have always been there for me – even when someone crashed into my car! I then had to get a new one sign written.”

And the biggest challenge? “The biggest challenge I had was getting to know my customers and proving myself to them,” Yvonne says. “You can’t always please everybody, all the time. Some people expect miracles. However, the customer is always right! So, I’ve always just done my best. V.I.P. has given me a wonderful customer base and so many great leads over the years.”

What has been the key to running her business? “Reliability, consistency – doing the job the client wants,” she says. “Some are fussier than others! But above all, choosing the right franchise. V.I.P. have been brilliant all along.

“John and Estelle deserve a bit of praise for all they have done for hundreds of franchisees over the years. Estelle mentioned the flexibility of the franchise, and that is a real bonus. As I’m getting a bit older, I wanted to cut back a bit. So now I’m able to do just three days a week. This gives me a bit more time at home with my husband, but also means I’ve been able to keep my favourite customers.”

V.I.P. Home Services offers two different kinds of franchise: indoor (all types of cleaning) and outdoor (lawnmowing, gardening and other work.) “V.I.P. offers a very flexible system that can be tailored to your needs,” says Estelle. “Whether full or part-time, a V.I.P. franchise is a solid long-term investment that can give a great lifestyle and above-average income. We are currently seeking new franchisees throughout the country, so why not give me a call to learn more?”

V.I.P. Home Services www.viphomeservices.co.nz Contact Nationwide Enquiries 0800 84 74 96 Estelle@viphomeservices.nz Advertiser Info

Yvonne Tremayne is cleaning up in business

Behind the brand

What

you must know before buying a franchise...

F or many, the idea of buying a franchise seems like a smart way to secure financial freedom. Franchises offer a tried-and-true business model, a recognised brand, and ongoing support—so what could go wrong? As it turns out, a lot. While franchises offer many advantages, success is far from guaranteed. Some franchisees thrive, while others struggle. The difference often comes down to understanding what you’re getting into and getting the right advice before making that big investment.

Franchises are not a one-size-fits-all solution, and not every franchise system will work for every buyer. That’s why it’s crucial to do your research and, more importantly, get professional guidance from those who know the franchise industry well. Let’s break down what you should consider before buying a franchise and why having a specialist solicitor by your side can make all the difference.

Here are some key factors you need to think about when considering a franchise purchase.

Franchise agreement terms

The franchise agreement is essentially the contract that governs your relationship with the franchisor. It will define:

Your rights and obligations: What exactly are you expected to do? And what can you expect in return from the franchisor?

Ongoing fees: Most franchises come with ongoing fees, such as royalties or marketing costs. These will impact your profitability.

Support from the franchisor: What kind of training and ongoing assistance will you receive? Do they help with marketing, operations, or problem-solving?

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As a Carpet Chemist franchisee, you’ll receive:

• Protected Territory

Exclusively represent Carpet Chemist in your area.

• Exclusive Brand and Business System

Benefit from a trusted brand, comprehensive training, and ongoing support.

• Cutting-Edge Products and Proven Processes

Access our proprietary formulas and advanced cleaning systems.

• Full Marketing Support

Receive local and national marketing support, plus easy-to-use workflow and accounting tools.

Restraints of trade: Will you face restrictions during or after your franchise period? For example, can you start a competing business?

Territory exclusivity: Does the franchise offer you an exclusive territory, or will you have to compete with other franchisees?

Lease terms

If the franchise requires a physical location, like a shop or office, you’ll need to understand the lease terms. Is the lease long enough to match the term of the franchise? Are there any renewal options, or will you be forced to move when the lease ends?

Employee considerations

If the franchise you’re buying has existing staff, you’ll have legal responsibilities to consider. Do you need to keep them on? Are there any potential liabilities, such as unpaid entitlements?

Business purchase agreement

If you’re purchasing an existing franchise, you’ll be subject to a business purchase agreement. Make sure you understand the details: Are there any debts, warranties, or other liabilities you’ll be taking on?

Financial viability

Ultimately, your success will depend on whether the franchise can make money. Engage a franchise specialist accountant to run the numbers and confirm whether:

• the franchise generates enough to pay you a reasonable wage?

• you recover your investment over the term of the franchise?

• there is enough profit to justify the risk?

Know what you’re really buying

The goal of any franchisee is to make a profit, but that depends heavily on the terms of the franchise agreement and other legal documents. The agreement is the framework that outlines how the business will operate and what income you can realistically expect. Franchises are unique business models, and without specialist knowledge, it’s easy to overlook key terms that could affect your profitability.

Unfortunately, we often meet franchisees who find themselves struggling because they don’t fully understand what they are committing to. They didn’t get the right advice before signing up, and as a result, their expectations didn’t match reality. The key takeaway is this: You don’t know what you don’t know. That’s where expert advice comes in.

The advantage of using a franchise specialist solicitor

One of the big advantages of working with a franchise specialist solicitor is that they are familiar with many different franchise systems. Franchise experienced lawyers work with clients across a wide variety of franchise brands.

They see first hand how different franchise models work in practice and can provide you with invaluable insights. Instead of just reviewing the paperwork, they can help you understand the practical implications of the franchise system you’re considering.

Don’t gamble with your future income

Buying a franchise isn’t just about starting a business — it’s about securing your financial future. You’re investing in your ability to generate income for years to come, so it’s essential to approach the decision with care. Rushing into a franchise agreement without understanding all the terms and obligations can lead to financial hardship and stress down the road.

The smart approach is to take your time, do your research, and get the right advice from professionals who specialise in franchising, including lawyers, accountants and business advisors, to give you a full picture of what you’re signing up for.

Buying a franchise can be a rewarding investment, but it’s not without risks. To increase your chances of success, you need to do your homework, understand the terms of the deal, and seek expert advice. Remember, when it comes to securing your financial future, it pays to know exactly what you’re buying

About the author

Alistair van Schalkwyk is Director of ASCO Legal and has many years of experience leveraging extensive industry relationships to provide franchisors and franchisees with clear, straightforward advice.

We specialize in franchising law, o ering expert guidence to navigate its complexities with confidence. With a history in the field, we’re often called upon to author resources for a market-leading publisher. Whether you're a franchisor or franchisee, it’s our business to make your franchising business solid by helping you understand the finer details.

Contact

Call Alistair van Schalkwyk in the first instance on 09 308 8071 or email alistair@ascolegal.co.nz

Roaring success

Speedway helps power Pack & Send franchise partners to turnover records.

M

ichael and Sharon Brough are Auckland Speedway fans. It’s not just for the highspeed thrills or to cheer on their 21-year-old son Nate who races in the iconic speedway; it is a key income stream for their Pack & Send franchise.

“From a former tyre shop on a busy corner location, in June 2019 we launched Pack & Send Avondale. We based this on the strategy of developing points of difference by finding what’s difficult and then doing it better than anyone else,” explains Michael.

“Speedway car owners go through an unbelievable rigmarole to get crash-damaged components or blown race engines repaired or rebuilt and returned from Australia or the USA, many costing around $90,000.

“By taking all the documentation, packaging, freight forwarding and follow-up out of their hands, we quickly established Pack & Send Avondale as the speedway’s go-to.”

Seen by thousands of eyes

Michael and Sharon, in turn, show their appreciation for this support by sponsoring Nate’s TQ and four other race cars. “At Western Springs, and at away tracks, Pack & Send signage is seen by thousands of eyes,” says Sharon.

Describing himself as the packaging muscle and Sharon as the business brains, Michael reveals that Pack & Send Avondale holds the New Zealand record for the time taken for a new territory Pack & Send franchise partner to achieve $250,000 turnover, then $500,000 turnover. They have reached $600,000+ turnover, with $800,000 turnover their next goal.

Firing on all cylinders

“Driving this success has much more to do with delivering customer satisfaction than it has with pricing. We’re definitely the one-stop shop for sending anything, anywhere, at any time,” says Sharon.

As Michael explains, “Fine art and fragile items are another important income stream for us. Inspired by one of our artist clients, we developed packaging where the carton is lined with plush padding and even has a special pocket for authenticity documents. We also use this same packaging for mirrors and even a 25-million-year-old moa skeleton!

“Becoming a Pack & Send franchise partner was motivated by Sharon getting tired of my chasing the sun on Auckland beaches for months after our return to New Zealand, after 20 years working in the corporate world overseas. Our plan was for Sharon, who had completed studies in forensics and private investigation, to work for the police.

“Unfortunately, or fortuitously, that didn’t happen. Having been ‘nagged’ on Facebook by a Pack & Send recruitment ad, Sharon talked me into having a look.

“I knew the Pack & Send Albany franchise partner well enough to ask for a ‘warts and all’ appraisal. There were no warts. It was all positive. He told me all about how Pack & Send provides its franchise partners with the knowledge, systems, contacts and training to handle all those awkward jobs that nobody else can deliver.

‘We passed muster with the NZ franchisor and then spent two very worthwhile weeks training at the head office in Christchurch. This included learning about innovations such as GMx software, which processes consignments, sends business leads to each franchise partner and saves time in costs. Recently, our capabilities for keeping ahead of the game, especially online retailing, were supercharged when Pack & Send became part of MBE Worldwide.”

Support for new franchise partners

Pack & Send has existing and green field opportunities throughout New Zealand. There are options for investing in a Pack & Send Retail Service Centre or a Logistics Service Centre, with space to offer clients warehousing, storage, and distribution solutions. Both opportunities include four weeks of induction training, including one week at our Sydney Team Headquarters (THQ). Ongoing support, training and resources are provided and the investment for a new greenfield site is around $190,000+gst (including working capital).

“This is the first time Michael and I have worked together,” says Sharon. “We’re having lots of fun; we’re loving it! We even see a second Pack & Send in our future. Experience isn’t necessary but enjoying people and delivering first class customer service are. For a couple, two family members, or two friends who get along well, we unreservedly recommend Pack & Send.”

Advertiser Info

Pack & Send NZ

ACCELERATE YOUR GROWTH

Racing ahead with Pack & Send

Sharon and Michael Brough

BREWING UP PROVEN PROSPECTS

For those seeking to invest in New Zealand’s highly competitive hospitality sector, Columbus Coffee is a tried and trusted performer.

Alandmark year is incoming for the Columbus Coffee franchise, with the brand set to celebrate its 30th anniversary in 2025. It’s a mark of longevity and stability that is the envy of many newcomers to the sector.

There’s another factor that surprises many people when introduced to the franchise, and that is the diversity of the people who own the businesses.

“Over the past 29 years, we’ve worked with the likes of hairdressers, kindy teachers, payroll officers, policemen – people from so many different backgrounds. We work alongside each person to transform them into a successful small business owner,” explains Jon Hassall, the franchise’s Chief Operating Officer.

“Our training programme recognises every person’s strengths, as well as their individual requirements. Every candidate succeeds through our bespoke training programme,” Jon says.

“If you’re excited about the prospect of having your own busy café business, and you’re willing to learn all about hospitality, then what better place to begin your journey?”

A highly visible, much-loved brand

Columbus Coffee’s network spans New Zealand; from Kerikeri in the North Island down to Invercargill in the south, with cafés up and down both sides of both islands.

“Our presence is equally represented on the high streets as well as inside Mitre 10 stores up and down the country,” says Jon. “In addition, our customer loyalty database contains a significant percentage of the country’s population, so we are well-known, well-loved and trusted everywhere.”

He agrees that New Zealand’s café space is crowded, but says having a regularly updated national menu with ‘local favourites’ means the Columbus Coffee brand is nimble and local, as well as highly reputable.

Columbus Coffee is far from resting on its laurels too, Jon says, with seven new cafés currently in the planning stages. And that number

could well increase with New Zealand’s improving economy, he says, predicting even more opportunities in the months and years ahead.

Relevant and reactive

One thing is for certain, when you’re in the driver’s seat of a Columbus Coffee franchise – you are never on your own. The franchise support team stays in constant touch and is always ready to answer any of your questions, however big or small.

“We send a weekly training document to all our partners to ensure we remain nimble, relevant and ready to react to any new trends or regulatory changes in the marketplace,” says Jon.

This regular communication is used to benchmark each business, highlight any areas that require attention, reveal any marketing data, and much more, he says.

“On top of this, we conduct a five-week training programme for each new franchise owner, and you can expect regular field visits from our Operations, Marketing, and Food and Beverage teams. We also meet formally twice a year and offer a very useful online toolbox, which includes video resources.”

Cause for more confidence

Columbus Coffee has an amazing record of success, now spanning 30 years. It is an enviable track record, which includes winning the Westpac Supreme Francise System of the Year award twice running, with support staff more recently winning the Field Manager of the Year award several times. In 2015 Columbus franchisees were named Westpac Supreme Franchisees of the Year and the franchise won Media Campaign of the Year. Columbus Coffee was once again named a finalist in this year’s upcoming Westpac New Zealand Franchise Awards.

So, this is a franchise that deserves closer inspection. There has never been a better time to do it, explains Jon, given that interest rates are showing signs of improving in the short term and New Zealand’s business environment is again looking positive going forward.

“This is a franchise that successfully navigated the Covid-19 pandemic and continues to perform well as the country comes out of a cost-of-living crisis that has impacted strongly on the country’s hospitality sector.

“There is the benefit of that rock-solid partnership the franchise has with Mitre 10 and the bonus of having secured some of the best locations within our towns and cities.

“There’s also flexibility in balancing our national and local sourced menus. And don’t forget, that there is always our 30 years of knowledge, experience and data to fall back on.”

The time is right

Advertiser Info

Contact Jon Hassall

09 520 1044 028 8500 1300 jon@columbuscoffee.co.nz

Today, the Columbus Coffee franchise is still owned by its hands-on founders. And its coffee is still roasted in Auckland, resulting in the freshest, highest quality product. What better time could there be to step up to the plate and start brewing a fresh future full of positive prospects for yourself? Columbus Coffee www.columbuscoffee.co.nz

THE FRANCHISE SPRINGBOARD

“I wish I’d done this in my thirties,” says Jim’s Test & Tag Bay of Plenty regional franchisor, Glen Carmichael. “Having joined as a franchisee in 2019, a year ago I bought into the regional franchise. It’s the best move I’ve made! I can see myself doing this until I retire.”

Working in management for a large textile company, Glen sought a fresh start. “I was tired of my old job, and in need of a big change. At first, I started looking for straight employment jobs,’ he says. “However, as I delved into possibilities I began to see the potential in franchising –something I knew very little about at the time.”

Jim’s Test & Tag appealed to Glen because it offered all the benefits of being self-employed, with the certainty of no shortage of work and an excellent support network for both business and technical advice. “Back in 2019, Jim’s was still conducting training in Australia, which we’ve now moved here for new franchisees. I couldn’t fault it; it was so comprehensive.

“It included everything from how to manage a business and how to get new clients, to all the technical material essential for the job. I thought finding customers was going to be my biggest challenge but, in my first few months, I was struggling to keep up with the work.

•

Required

• Ongoing training and support

• Comprehensive marketing support

• Strong supplier relationships

• Opportunities across New Zealand

“After Covid, I had to indulge in the good old-fashioned route of knocking on doors to expand. I simply visited all my clients’ neighbours. There were only two positive answers at the time, but many of the negative ones have now become positives! Jim’s reputation is enviable –just one reason why we need more franchisees!”

Jim’s Test & Tag provides testing and tagging services for electrical equipment, fire extinguishers, and first aid equipment in workplaces. By law, all equipment needs to be inspected at least annually, with building site or workshop items often needing to be inspected every 3-6 months, to the relevant standard – ASJ NZS3760:2022, or NZS 4503:2005. These regulations ensure regular repeat business for franchisees, and demand is increasing.

“One of the best aspects of the franchise is that you are not limited to your area if the work is available,” says Glen. “Currently, various territories are available at very reasonable cost, which includes all training. Come and be your own boss – I’ve done it, and I’d certainly do it again!”

Sales and Installation Opportunity

Poolpac is offering exclusive territories all over the country. Licensees will have the sole agency to sell and install Classic Modular liner pools; fibreglass, tile-lined and fully-tiled pools, Passion swim spas and spas throughout their area. No experience required as full training is available.

Loving the Jim’s life, Glen Carmichael

RETAIL GETS A REV-UP

In these challenging economic times, Two Dollar Things Plus stands out as a successful retail franchise opportunity.

New Zealand has an extremely competitive retail landscape and it’s one in which the Two Dollar Things Plus brand has performed exceptionally well since its establishment in 2011. Today, it operates across 26 retail stores and counting...

Two Dollar Things Plus is a finely tuned retail franchise that is performing strongly and Managing Director Hyun Lee believes the time is right to confidently open up more franchises. He’s particularly keen to do this in smaller places, where a potential franchisee may already have strong connections with the local community.

This franchise thinks outside the box. In recent times, that thinking introduced a ‘super value’ range of products in store priced at $5 and $10, covering everyday branded necessities such as cleaning products and hair shampoo. This strategic shift allowed Two Dollar Things Plus to thrive by successfully offering a broader range of products while remaining faithful to the essence of its original concept.

More recently, as well as expanding the Two Dollar Things Plus network, the franchisor has focused on two exciting new initiatives – a 2000 square-metre Christmas Collective pop-up shop at Christchurch’s South City Shopping Centre, and MiSC, a homeware store in Tauranga. Expect more of the same in the year ahead.

The MiSC concept features not only an impressive layout, but also an ‘amazing vibe’ within the store. “As a company, we wanted to measure ourselves against all the other standout retail scenarios,” explains Hyun. “The success of the Tauranga MiSC store will also deliver the confidence to open further franchised stores of that type,” he says, highlighting the ample opportunity that exists for multi-store growth for ambitious franchisees.

Good timing

There’s no doubt that New Zealand’s economy has been doing it tough over the past 12 months. But Hyun says that has only highlighted the strength of the Two Dollar Things Plus concept, which he describes as ‘recession friendly’. “The public has been forced to search for bargains and our stores provide excellent value for money.

“There will never be a better time than now for starting a franchise,” he adds, “thanks to favourable rates on leasing premises, the strength of the Two Dollar Things Plus concept, and foot traffic figures.”

Another strength of the Two Dollar Things Plus brand is its ability to test new ideas as well as source and validate new products – products that strike the perfect balance between quality and affordability across a wide range of categories.

The franchise uses its Up2Ten concept store in Auckland’s Westgate Shopping Centre as a test site for a lot of its ideas and products, which takes the risk factor away from introducing any of those same products into its other 25 stores.

You’re never alone

To ensure ongoing success in this franchise business, support is always just a phone call away. “We visit each store every quarter,” says Hyun, “to give feedback on their sales and inventory.”

At Two Dollar Things Plus stores, all the group’s sales and purchase data is analysed each month to identify the top 200 selling items. “You don’t want to run out of any fast-selling items, and we do our best to ensure that it doesn’t happen,” says Hyun.

No retail experience? No problem

If you’re interested in investing in a Two Dollar Things Plus store, but you have absolutely no retail background experience, don’t let that stop you, says Hyun. “It’s actually easier all round to support people who are novices within the retail industry,” he says. “They can often be more open to something new or challenging, and can be more adaptable.”

Having a new franchisee who lives near a store can be a major advantage, too, Hyun adds. He says they can assist franchisees to build relationships within a community, such as through helping local schools with fundraising efforts.

“Community connection is a big part of this business’s appeal,” says Hyun, “and a great way to foster long-term, mutually beneficial relationships.”

A size to fit all

“Bring the right attitude, and there’ll be an opportunity to match your investment budget,” Hyun says. Store sizes vary considerably across the country. For example, the Two Dollar Things Plus store at Christchurch’s Palms Shopping Centre measures around 200 square metres, whereas the Blenheim store is more than twice that size at 500 metres squared.

The average investment is around $300,000, which covers full store fitout and gets the business completely up and running.

Hyun says parent company Dollar King Limited is constantly considering different retail concepts in New Zealand, such as the Christmas Collective and MiSC stores.

“As a young company, we have big growth ambitions; always reinvesting in the market and with the goal of becoming a dominant player in New Zealand’s retail industry.

“We’re growing fast, and we’ll continue to do so. If you like our winning formula, our products, the layout and the brand; if you’re surrounded by a good strong community and you think people can benefit from this type of store, then give us a call.”

Two Dollar Things Plus www.twodollarthings.co.nz Contact Hyun Lee 021 543 273 lee@dollarkingnz.com Advertiser Info

Festive pop-up in Christchurch

Plenty in store at Two Dollar Things Plus

FUTURE DRIVEN

Since 1995, commercial cleaning company Cleantastic has been demonstrating a successful system with an enviable record. “The proof in the pudding is the endorsement of Cleantastic’s long-term successes at the Westpac New Zealand Franchise Awards, starting with winning the Supreme Award back in 2004,” says new owner Tom Lowe.

“In recent years, Cleantastic was a finalist three years in a row, between 2021 and 2023, and won the Business to Business Franchise System of the Year title in 2022. I’d been acutely aware of this success as I looked for my next investment. And I reckon I’ve bought the best of the best!”

Tom has owned a range of businesses over the past 22 years. He moved into the commercial cleaning sector in 2011 as a hands-on operator with an independent cleaning company.

“Just like any franchisee, I started small, on the tools. I learned the processes intimately. I think this is vital for anyone who wants to understand business; you must understand the fundamentals. The best way to do that is to live it!”

Cleantastic has almost 300 franchisees across New Zealand. It is a franchise that attributes its success to its highly effective support system – one of the chief reasons Tom sees the business as such a smart investment. New franchisees are encouraged firstly to learn the business thoroughly and gain confidence at their own pace. When they are ready, they can expand to take on more hours and more work, moving into fulltime hours as, when and if, it suits them.

Confident, and beyond

“It is a big step for anyone to take on a new business,” Tom says. “What I really liked about Cleantastic was that, as a company, we recognise that new franchisees want support, particularly in their early days. We don’t just chuck them in at the deep end; we go with them during the whole process until they are confident, and beyond. Our aim remains to get them to be successful business owners.”

Cleantastic provides franchisees with a suitable number of clients for their new business, so they can start confidently. Franchisees are fully trained in all areas of the business from cleaning ‘The Cleantastic Way’, through to client communication and invoicing.

New lead at Cleantastic pushing extra growth. Cleantastic www.cleantastic.co.nz

“We provide a whole system, brand and know-how,” says Tom. “An advantage for new franchisees is that they are backed with our knowledge, based on nearly 30 years of experience in commercial cleaning. Our point of difference in this field is that we want our franchisees to see themselves as business owners in their own right. Our mission is for them to be as successful as the company, so we give them the tools to do that.

“Franchisees also have the autonomy within the system to run things as they want, based on their experience and interactions with clients.” For example, Tom says, franchisees invoice their clients directly. “Most other franchises reverse that process by handling the invoicing and passing on the revenue to the operator.

“That’s a double-edged sword, however,” he explains. “From a brief survey, our franchisees much prefer our method. As one long-standing couple with Cleantastic commented, ‘We much prefer to invoice our clients and collect payments as it is preferable to paying higher fees.

“And you don’t need cleaning experience,” Tom explains. “We can train you in everything you need to know. But you do need the right attitude to put your clients’ needs first. Good communication skills are also necessary to ensure you understand and meet those needs every time.”

The sky is the limit

Expansion is a must for Cleantastic now, says Tom. “We have around 300 franchisees, but not only am I looking to expand, it is essential I do so, because there is a big and growing market out there. This represents a magnificent opportunity for motivated people who want to take the big step to own their own business.

“We offer a system of training and support that is second to none and that is dedicated to your success. You can start small and part-time. Many of our most successful franchisees have done just that, and some are now running very big operations indeed.

“If you are looking for something small, which you can grow at your own pace to achieve your dreams, we can provide that. We take pride in developing motivated individuals on their business journey, to grow to whatever size they are comfortable with.”

New owner Tom has big plans for the brand but, he says, one thing is certain not to change. “That is, best of all, a new Cleantastic franchise comes with a guarantee of income for 24 months. This allows a franchisee to more than double their investment in their first two years. It’s a reflection of the confidence and experience we have in this business,” says Tom. “Would I change that? Good gracious, no! I’ve bought a winning formula, and the sky is the limit!

“Investment starts from just $23,200 plus GST so contact me now to find out more.”

Contact Tom Lowe 021 425 853 tom@cleantastic.co.nz Advertiser Info

Clean start: New Cleantastic owner Tom Lowe

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With industry-leading solutions like FanchiseLab, we offer cutting edge tools and resources

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What do you need to know before you buy a franchise?

Here are 250 questions to help you make the right decision.

If you are looking at buying a business, it is vital to ensure that it is right for you and your needs. Never, ever buy a business assuming ‘she’ll be right’ just because you have seen the name around or because other people have already bought in. What you want to find is a franchise that suits your own abilities, ambitions and lifestyle.

When you buy a franchise, you will be relying on the value of the brand and the quality of the franchise system, product or service to achieve these goals. A lot therefore depends upon the fit between you and the business, and the quality of training and support you will receive.

Many years ago, Franchise New Zealand set out to develop an exhaustive list of questions to help potential buyers evaluate both the franchise opportunity and the franchisor company. The list has been updated annually ever since; established franchisors know it well and welcome enquiries from those who have used it to work out what they need to know before they make their decision.

Because franchising is so diverse, it is not possible to provide a single list that would be applicable to every type of business. There are 250 suggested questions here, so put a mark against the questions that are most appropriate to your own situation and use them to create your own checklist of what you need to know.

Although there is no legislation in New Zealand to define what information a franchisor must give you, most franchisors should provide a disclosure document that will include many of the answers. You should read this thoroughly and discuss it with your professional advisors. Depending on your own level of knowledge of, say, financial matters, you may prefer to get your advisors to ask some of these questions on your behalf.

The areas that you will want to examine may be divided into:

• Business experience

• Research

• Financial/costs

• Marketing

• Legal

• Selection & training

• Support

• Operations

• Communications Business experience

One of the most important things that a new franchisee buys is the experience of the franchisor. Every successful franchisor will admit that they made many mistakes in the early days, and it is the wisdom and experience they gained through these that they are able to pass on. A new franchisee pays to learn from someone else’s mistakes.

Developed by Greg Nathan – author, business psychologist and member of the Franchising Hall of Fame

TO ASK ABOUT A FRANCHISE QUESTIONS

It is therefore vital that the franchisor has experience of running the sort of business that he or she is now offering as a franchise. They may already have successful franchised operations up and running; if not, they should ideally have had a pilot operation running for at least 12 months. This applies equally to locally developed systems and to franchises brought in from overseas. What works in Australia, or the US, does not necessarily work here without some adjustment.

Look at the background of the franchisor company – and the people involved. Here are some of the questions to ask:

☐ How many years of experience do you have in this industry? In this business? What is the previous relevant experience of the key people?

☐ How many franchised businesses do you have at the moment?

☐ How many company-owned outlets do you run?

☐ Did you run your own pilot operation in New Zealand before franchising? If not, why not? In the case of a new franchise, how long have you been running the pilot operation, and how successful is it? Can I see the figures? Do you intend to keep running a company-

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owned business as well as franchising? How many outlets? What guarantee is there that they will not compete with franchised outlets?

☐ What is the extent of your own cash involvement in the business?

☐ Has any franchised business of yours ever failed? Covid-19 affected some types of business more than others, so closures may reflect individual franchisees’ financial resilience rather than a franchisewide issue. Discuss this with your accountant. Also, beware “hidden failures” where an ailing franchise was sold just prior to going into liquidation or was bought back by the franchisor and resold.

☐ What mistakes have you made and learned from?

☐ Are you a member of the Franchise Association of New Zealand? If not, there is no requirement that the franchisor must provide a disclosure document, offer a seven-day ‘cooling-off’ period or include mediation provisions in the franchise agreement. Many franchise systems are not FANZ members, but good franchisors will often have similar arrangements.

Research

Although the franchisor should provide you with information about the company and the industry in which it operates, it is important that you check out the quality of this information for yourself. Our article Researching Your Franchisor at www.franchise.co.nz/article/446 suggests some useful tips on how to do this. Ask the franchisor:

☐ What do you see as the future of the industry you are in? How is digital or other disruption affecting it? Where does this company stand in its industry? What do you do to keep up with developments?

☐ Is there a viable market for the franchise’s product/service? Is there still room for growth? What is its market positioning, eg. price, image, quality? How do you maintain margins? How dependent is the business on price competitiveness? How good is the competition? These questions apply in all industries, from retail to lawnmowing.

☐ What direction is the franchise company moving in? For example, is it adopting new technology as it becomes available/affordable? Is this important? How will new technology affect costs for franchisees?

☐ What exclusive rights to a territory do I get? Can my territory be eroded by the franchisor? At a later stage can I sell off part of it if I choose to? How do you define a territory? Eg. number of businesses, homes, geographical area, people, type of population? Do I get first

option on an additional territory? What is the procedure if you plan to open a neighbouring territory?

☐ Could you outline the process and the likely timing from here to starting operations? Eg. assessments/interviews, legal, financing, shop-fitting, training periods with the franchisor and in the territory?

☐ Who finds a site/conducts market research, etc? How is it done?

☐ What initial services do you offer?

☐ Can I have a complete list of your franchisees? Can I contact them by phone and visit them if appropriate? May I choose whom I interview? The franchisor may need to introduce you first – see 50 Questions to Ask Franchisees at www.franchise.co.nz/articles/935

☐ May I look at your bank reference? Can I see the Profit & Loss account for your existing operations? Your balance sheet?

☐ Please name other referees I may approach.

It is important to get a feel for how ethical a franchisor is. Find out about the reputation of the company and its owners and key people from external sources, as well as asking the franchisees themselves. Always ask several sources, and don’t be afraid to take up references – that is what they are for.

Financial costs

Buying a franchise involves various different costs: initial and ongoing fees, training fees, stock, shop-fitting or vehicles, and so on. If the franchisor provides a good disclosure document, all of these will be documented clearly to avoid any potential confusion or embarrassment at a later stage. However, it is a good idea to ensure you have all the following clearly laid down in writing. Ask the franchisor:

☐ What are the total costs? Are they paid all in one go, or in stages? What is the timing? What do the costs include? What capital costs will be incurred in addition to this price, and what for?

☐ How much working capital (cash to run the business, cover wages and other overheads) do I need? Starting a business with insufficient capital can be fatal.

☐ Do you provide projections for my proposed business? What are these based on? For legal reasons, many franchisors will not produce specific projections but will provide actual figures for existing operations.

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☐ May I see actual accounts which confirm (or otherwise) your projections? How relevant are these to my proposed territory or site? What makes you say that?

☐ Do you recommend that franchisees register for GST?

☐ Do these figures take my salary/drawings and depreciation into account?

☐ Is there any form of guarantee? How much? Does it vary with the amount I invest? How long does it apply for? When will it be paid? What are the conditions? Have you ever paid out on this guarantee? (See www.franchise.co.nz/article/2475)

☐ What assistance do you provide in obtaining finance?

☐ Have you already made special arrangements with any banks? Please outline what these are.

☐ What level of cash and/or equity will I need to qualify for finance?

☐ Do I buy or lease the necessary equipment? What are the options?

☐ If I buy, will I own all the equipment needed to run the business when I have cleared off the borrowing from the finance company?

☐ How do you, the franchisor, make your money? This may affect the way the franchisor takes care of franchisees – for example, a franchisor who makes his income from selling franchises may not offer much in the way of ongoing support.

☐ What royalty (or ongoing fee) is charged, and how is it calculated?

☐ Do I have to buy all or just scheduled items from the franchisor? Are there any other fees?

☐ What levels of support or assistance do I get for the royalty? It is important here to assess value for money, not just percentage figures. Talk to existing franchisees.

☐ How open are financial details within the franchise? For example, does the franchisor declare the level of any mark-ups or commissions/rebates paid by suppliers? Rebates are commonly used to help fund services but can be a source of friction if not reasonably calculated and openly declared.

☐ Are the sales figures or financial results of other franchisees shared for purposes of comparison? Benchmarking is a valuable tool for franchisees.

☐ What are the profitability and cash flow projections for my market and others? Look at sales, cost of sales, overheads.

☐ How did the franchisor handle the issue of franchise fees during the Covid-19 pandemic? Were ongoing fees waived, reduced or charged as normal during periods of lockdown? Did franchisees feel this was fair? What did other franchises in the same sector do?

Once you have the answers to the above, you should sit down with your financial advisor (see a list of franchise-experienced accountants in our directory at the back of the magazine) and, based on conservative assumptions in financial projections, ask yourself: What level of income can I make? How much can I take from the business, and when? Does this meet my needs or aspirations?

Marketing

Marketing is fundamental to the value of a franchise – it is the pulling power of the name above the door or written on the side of the vehicle that should more than justify the ongoing royalties the franchisee pays. Ask the franchisor:

☐ What kinds of marketing programmes do you run for the product or service offered by the franchisees? May I see examples? How are marketing programmes decided on? What kind of consultation is there with franchisees about what they want/need? What is the process for evaluating success?

☐ What dollar value is spent on marketing? How is marketing funded? How accountable is the franchisor for the funds? Am I required to spend additionally on promotions in my local area? How much? Is supplier support available?

☐ Do you have a launch package for a new franchised territory? What experience is this based on? What does it include? Who pays?

☐ What help will I receive in arranging local advertising and promotions? Are there standard promotions (eg, radio adverts) available for my use?

☐ How does the franchise use social media? Are there standard pages or can I manage my own? What assistance/policies are in place to control the use of social media by franchisees?

☐ Please show me examples of marketing material – eg, point of sale material and promotional literature such as brochures, sales presenters, digital advertisements, social media activity, Adwords promotions.

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☐ Who pays, and what is the cost?

☐ How do I make sales? How do I get leads? Do you provide an initial customer base? Do I need to cold-call? Do you provide training in this area? Do I need to have sales experience?

☐ Is there a centralised 0800 number for the franchise? How are leads allocated to individual franchisees?

☐ Is there a website promoting the franchise? Is it optimised for mobile phones? Is it GPS-enabled? How are leads allocated? Can customers buy direct from the website? If so, are franchisees recompensed for sales in their area?

☐ Does the franchise carry out database-related promotions to customers? How is the database created and managed? Can franchisees choose which offers are made to which customers?

Legal

The franchise agreement is the basis not only of the purchase of the franchise, but also of the ongoing relationship that must exist between franchisor and franchisee. Because of this, it is not the same as a straight sale and purchase agreement and must be examined by a lawyer with franchising experience. A good franchising lawyer will know what is reasonable and what isn’t (see our directory).

The following questions are provided for guidance in the early stages, but do not replace a proper legal examination of the agreement. Ask the franchisor:

☐ How soon in my investigation of the franchise can I take away a franchise agreement for a legal opinion? Is the agreement negotiable? The usual answer to this is ‘no’, although some specific variation may be reasonable especially if it is a fairly new franchise.

☐ Is there a disclosure document that meets the requirements of the FANZ Code of Practice?

☐ Do I get this at least 14 days prior to signing the franchise agreement?

☐ Do you have minimum performance levels, or a minimum fee, or a minimum purchase level for goods? How achievable are they? What happens if I don’t meet them? Have franchisees ever failed to meet them? What happened? How secure is the franchise tenure?

☐ How is my compliance with the franchise system measured? What happens if I don’t comply? How long do I have to remedy any problems?

☐ What is the term (length) of the franchise agreement? What happens at the end? Do I have the automatic right of renewal? If not, what is the position?

☐ What if I want to sell my business? What is the procedure? Do I have to sell it back to you, or can I sell it externally? What approval do you need to give to a new owner? What restrictions are there affecting my right to sell the business? Do you help me to find a new owner? Do you charge any fee? Does a new owner get a new full term on the franchise agreement, or take over my existing one? Who would train any new owner? If the franchisor, is there a fee?

☐ What insurances am I required to have? Do you have an arrangement with a broker or company offering special rates?

☐ If premises are required, are they bought or leased? Do you take the head lease and sublet to me, or do I lease direct? Please clarify the arrangements for this. Do you use a specialist property negotiator?

☐ How does the length of the lease compare with the term of the franchise agreement? What happens if my lease is not renewed?

☐ What would happen if you misjudged the site or if circumstances changed – eg. new roading or shopping centres changing traffic flows? What support did you offer franchisees in dealing with landlords during Covid-19 lockdowns? How successful was this in reducing rents?

☐ How can I be sure you will do what you promise?

☐ What will happen if I don’t like the business? On what basis can I terminate the agreement?

☐ On what basis can the franchisor terminate the agreement? Most franchise agreements will have several standard and sometimes frightening-looking clauses – see www.franchise.co.nz/article/41. Take advice to determine if these are reasonable.

Selection & training

Selecting the right people is the single most important thing a franchisor can do. If a franchise consists of people who have little aptitude for the business, they will constantly under-perform, take up the franchisor’s resources and drag the whole system down. Choosing the right people and training them well, on the other hand, will help the franchise fly.

Make sure that the franchisor has thought about the type of people who suit the business and is careful to ensure prospective franchisees fit that profile. Ask the franchisor:

☐ How do you assess the suitability of individuals? Do you use any franchise-specific profiling tools tailored to your own business?

☐ On what basis do you choose your franchisees? How selective are you?

☐ What are the most important attributes of a successful franchisee, and do they match mine?

☐ How well am I likely to fit with the organisation in terms of personal standards, aspirations and values? Assess this for yourself by looking at the company culture. This is very important – if you don’t fit, look for another franchise with a different culture.

☐ How long does the initial training last? Where does it take place? Who pays for transport, accommodation and meals during training?

☐ Who conducts it and how well-equipped are they to do so? What does it cover and in what depth? What is the balance of theoretical and practical training? Is there any practical experience in company outlets or with existing franchisees?

☐ Has anyone ever failed training? Would you stop the training at this stage if you felt I was not suitable after all? Would any money I had paid be refunded? What proportion?

☐ Do you provide on-going training in the form of courses, workshops, conferences, seminars, regional meetings, refresher or follow-on/ advanced courses? Who pays?

☐ Do you provide training for any staff I employ? Who pays?

Support

Getting the business up and running is one thing – keeping it growing and performing well is another. This is where the role of franchise support is crucial, especially when the unexpected happens. Support is part of the reason for the ongoing royalty fee. Ask the franchisor:

☐ Where is your franchise support office based? What does it consist of?

☐ Exactly what level of support can I expect? In what areas? How many people are employed by the franchisor? What do they do? How many are in direct support roles, ie, not just in administrative roles? Is there any technical support, or on-going research and development? Do you have specialists in individual functions as well as generalists who understand the overall business? Can I meet some of your staff? Many franchises in their early stages have very few employees –however, as a franchise grows it requires additional support staff to ensure existing franchisees continue to receive service.

☐ What support would I receive during the opening period of my business?

☐ What on-going support services do you provide? Do you have a programme of visits and meetings to monitor progress and advise on improvements? How do you run the support function?

☐ What would happen if I had operational problems that I was unable to solve? What help would I get?

☐ How often would I see or hear from you? Is there any support system between franchisees? Would I receive feedback on my performance? How will I know how well I’m doing?

☐ Can you demonstrate your capacity to provide the follow-up services needed?

☐ What benchmarking systems do you use? Are comparisons of performance across key areas available to all franchisees? Is there help in analysing areas for improvement? This is a key advantage of franchises over independent businesses. Technology makes benchmarking easy nowadays and is part of most good franchise systems.

Operations

There is no point in thinking about taking on a franchise unless you are convinced that you would enjoy working for yourself, enjoy the dayto-day running of the business, and have the skills or aptitude to do it extremely well. You owe it to yourself to find out:

☐ What would I actually be doing on a daily basis?

☐ What will the opening hours of the business be?

☐ How many hours will I need to work? What are the hours required outside official business hours, eg, for paperwork? Check out your own commitment level. What is the match between what is required and what you are prepared to do? Talk to existing franchisees as well as the franchisor.

☐ Is the business seasonal? When is the best time to start trading? Are there other income streams available out of season?

☐ What are the most important keys to success in the business? What are the most common pitfalls?

☐ Do I need to employ staff or do all the work myself? What type of people, at what cost? Are the right kind of people readily available in my area?

☐ Will the business support a family, or will my partner also need to work outside the business? Is there the potential for my partner to work in the business, too? Is it preferable to be on my own or to have someone else with me? Research shows that having the support and understanding of your family is a key factor in franchisee success.

☐ How do I run the business, and where from? What premises and equipment do I need? (eg, a full retail shop-fit or a home office, mobile workshop, vehicle and computer).

☐ Can I spend some time with an existing franchisee or in a company outlet to see if I like it? How long? At what stage in the buying process?

☐ What can I sell and not sell?

☐ Do you provide operational manuals and instructions? Are these regularly updated? Are they online?

☐ How will I do my bookkeeping and meet the legal requirements of running a business? Is any administration or bookkeeping included?

☐ How soon will I be required to spend money on redecorating the premises or replacing equipment?

☐ Do franchisees use a standard computerised accounting package? Is there any custom-designed software? What does it cover: quoting, ordering, invoicing, reporting? Is it integrated with other systems, eg. point-of-sale or stock control? Is it cloud-based so I can access it via the internet when away from the business? How often is it upgraded?

Communications

For a franchise to be responsive to customer needs, successful and, above all, a ‘happy family’, there must be constant two-way communication between franchisor and franchisee. Ask the franchisor:

☐ What systems do you have for keeping franchisees in touch with you and each other? Eg, mailings, e-mail, closed social media groups, text alerts, telephone support, personal visits, newsletters, seminars, regional meetings, conferences. How regular are these?

☐ Is there a formal system for franchisees to make suggestions? Test new ideas?

☐ What are relationships like between the franchisees? Between franchisor and franchisees?

☐ Do you have a Franchise Advisory Council and how does it work?

☐ How are disputes resolved? Is there an alternative disputes resolution procedure? Has it ever been used? What was the outcome?

Finally

If all the above seems a bit daunting, don’t be put off. Franchisors are used to answering questions about their businesses and expect to have to satisfy enquirers and their professional advisors as to the integrity of their business. You owe it to yourself to be thorough.

If you are thinking of buying a franchise, it will pay you to sit down and work out what you need to know before you meet with the franchisor. It will probably take several meetings, with increasing levels of detail, before you are in a position to be able to make your decision, so be prepared for that.

The step you are considering is a major one, so don’t try to do it without taking proper advice. And please don’t be tempted to think that a few hours’ surfing the net is any substitute for doing proper research. There’s some great information available – see www.franchise.co.nz for more advice and information – but there’s no substitute for asking hard questions and getting individual answers.

Buying a business affects your family, your finances and your future. Do everything you can to ensure it will be the best decision you ever make.

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A-B Franchise and Business Opportunities

Over 275 different franchises Westpac Directory

health services experience preferred.

$1.2m Market leader in sales and distribution of dairy products and beverages throughout New Zealand including Anchor, Primo, Mammoth, Mainland, and Kapiti. National franchise structure operating since 1992 offering exclusive territories. Looking for people with business and sales acumen, a can-do attitude and great leadership qualities.

formerly Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchisees across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies. 275

in a market with growth potential. Offers composite decking, screening, and flooring solutions. Multi-generational family-owned business operating successfully since 2004. Full training provided.

8 8 Tau Aupa’au M 021 640 006 E tau@biform.co.nz W biform.co.nz

18 18 Tony Yin M 022 630 6622 E tony.yin@blackandwhitecoffee.co.nz W blackandwhitecoffee.co.nz

Directory of Franchising

Choose by industry

We have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at www.franchise.co.nz

The ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

Note

The description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at

Listing information is supplied by that particular entity. The symbol in the FANZ column denotes a member of the Franchise Association. You are advised to confirm the accuracy of the listing and the membership status of any entity. Neither the sponsors of this Directory nor FANZ nor the publisher accept liability for any omissions or errors.

3 3 Chris De’Ath M 022 083 2349 E hello@bockyboo.co.nz W bockyboo.co.nz Breakers Restaurant Food & Beverage $100,000$450,000 Relaxed, NZ beach-themed family restaurants.

inspiring business model. Build a fun and fulfilling career as a business owner and make a positive impact throughout New Zealand.

Brumby’s Bakery Food & Beverage $300,000$450,000 Brumby’s has been part of the New Zealand bakery market since 1995, serving local communities wholesome, natural baked goods. Brumby’s artisan approach to baking utilises only natural ingredients, with no preservatives or additives, and products handmade fresh from scratch every day to our exclusive recipes.

BurgerFuel Food & Beverage

Burger Wisconsin Food & Beverage

Caci Health & Beauty

$500,000 BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business.

$150,000$250,000 At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, with new sites planned throughout New Zealand and an existing store refresh programme underway. It’s a gourmet opportunity for operators with good taste.

$150,000-

the world’s largest second-hand dealer and market leader in short term credit services. With more than 700 stores internationally you’ll be buying a tried and tested, well respected brand.

13 350+ Queena Lee M 021 463 778 E queena@bricks4kidz.co.nz W bricks4kidz.co.nz

6 250+ Andrew Morgan M 022 419 3156 E andrew@ccbs.co.nz W brumbys.co.nz

56 79 Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W burgerfuel.com/nz

24 24 Rex Radford P 09 973 4559 E franchising@mrhltd.com W mariposa.nz

80+ 80+ Penny Chapman P 0800 266 119 M 021 959 933 E penny.chapman@fabgroup.co.nz W caci.co.nz

7

9

57

28 700+ Colin Mahoney P 09 281 7334 E enquiries@cashconverters.co.nz

C-E Franchise and Business Opportunities

$22,000+ Cleancorp offers commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.

$20,000 Work for yourself with the support of our proven processes and systems.

$23,200 An established, award-winning franchise with nearly 300 franchisees operating throughout NZ. This cleaning franchise offers quality cleaning at competitive prices. Franchisees utilise the well-developed systems and technical expertise to become successful business owners. Comprehensive training, equipment, uniforms and business cards are provided.

$500,000 Welcome back to Cobb & Co., New Zealand’s original restaurant chain. With unbeatable brand recognition, enviable buying power, proven profitability and on-going support from Cobb Group, it’s not hard to see why owning a Cobb & Co. is a special opportunity.

& Beverage $350,000+ Coffee Culture is the South Island’s leading boutique group of coffee shops. We’re currently expanding and need passionate coffee lovers to join us. With over 22 years’ experience, we offer support and training that’s second to none.

in

$100,000 Offers exceptional Fairtrade coffee at a fair price. Ethical and environmentally responsible company.

$250,000$450,000 NZ’s premium café franchise. Highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Supreme Franchisee of the Year and Food and Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships.

111 111 Anilcy Verghese P 09 304 0599 E anilcy@cleancorp.co.nz W cleancorp.co.nz

130 P 09 622 0828

280 280 Tom Lowe P 0800 800 055 E info@cleantastic.co.nz W cleantastic.co.nz

Cookie Time 53 Food & Beverage $100,000 A Cookie Time franchise offers business ownership plus support from an iconic Kiwi company, home to much-loved brands including Cookie Time, Bumper and OSM. A select number of rare opportunities available to become a franchisee distributing snacks and smiles as long-term franchisees retire from business. 45

Cookright Kitchen Services Food & Beverage $70,000 Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised.

Corporate Cabs Business & Commercial

2

& Com-

Business & Commercial

Corporate Cabs is New Zealand’s most professionally driven cab service.

$10,000 Get your work-life balance right with a CrestClean cleaning franchise. If you are looking for a simple business with low risk and a high profit margin, a CrestClean franchise ticks every box. Winners of the 2021 Westpac Supreme Franchise System of the Year award.

$15,000 Grow a profitable business and enjoy a flexible workday with a Crest PropertyCare franchise. Working side by side with CrestClean teams to provide quality outdoor maintenance services through our franchisee network, Crest PropertyCare offers a business opportunity with the flexibility to suit your lifestyle.

Crewcut Home Services $16,000 Crewcut is a lawn and garden maintenance franchise with businesses for sale. For over 26 years we’ve had operators providing lawn mowing, hedge trimming, section clearing, and gardening to Kiwis all across New Zealand. Buy a business with support, strong branding, and values.

Hassall M 028 8500 1300 E jon@columbuscoffee.co.nz W columbuscoffee.co.nz

543 E franchise@cookietime.co.nz W cookietime.co.nz

E franchisesupport@crestclean.co.nz W crest.co.nz

23 23 Sam Lewis P 0800 273 780 E info@crestpropertycare.co.nz W crestpropertycare.co.nz

260 260 Pauli Horgan P 0800 800 286 E pauli@crewcut.co.nz W crewcut.co.nz Cutshop Home & Building $450,000 Own and manage a Cutshop programming and production team, producing high quality cabinetry for kitchens, wardrobes, garage shelves and more. Cutshop franchisees provide bespoke products in a vibrant new-build and renovation sector where existing trade production can’t keep up with the growing market.

Thriving,

DrainPro specialise in residential new builds, tank installations and light commercial works, with franchise opportunities available nationwide. Whether you’re an existing business struggling or a tradesman looking to go out on his own, Drainpro have the experience to help you develop a successful business.

Dream Doors Home & Building $75,000 Sales of made-to-measure replacement kitchen doors and benchtops for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a dynamic international business model proven on three continents.

Driving Miss Daisy New Zealand Home Services

Ecomist

$40,000$45,000 Driving Miss Daisy is NZ’s No.1 companion driving service. Currently we have 80 territories in operation. If you are interested in becoming the next Daisy in this growth industry, call us today. Our NZ franchises are an extremely affordable small business option.

$100,000$750,000 Ecomist is an exciting business opportunity, based on both website and face-to-face sales of automated insect control and odour control fragrancing systems and products, to both commercial and residential customers; accompanied by the provision of residential and commercial pest control services.

EduExperts Education $100,000 After school tutoring programmes for primary, intermediate and high school children.

3 3 André Hofer P 09 666 0632 M 021 879 413 E andre.hofer@cutshop.com W cutshop.com

1616 E nathan@drainpro.co.nz W drainpro.co.nz

13 60+ Derek Lilly M 027 213 5133 E del@dreamdoors.co.nz W dreamdoors.co.nz

80 117 Jack Harper/Ange Mill P 021 503 325 E ange@drivingmissdaisy.co.nz W drivingmissdaisy.co.nz

20 56 Ian Robertson M 027 433 4513 E ian.robertson@ecomist.co.nz W ecomist.co.nz

17

Café is seeking people who are committed to excellence. Our point of difference is unique products such as homemade artisan donuts. This is more than just a business venture, we work hard, enjoy what we’re doing, and know how to have fun while achieving our goals.

4 4 Jeths

Green Homes NZ Home & Building

Habitual Fix

Harcourts 38 Business & Commercial

Harrisons Carpet & Flooring Home & Building

seminars for franchisees and salespeople. Successful applicants are driven to work with our systems to drive their new business.

to double over the next 25 years there has never been a better time to own a Freedom Drivers franchise.

Distributors Ltd

$250,000 Fritz’s has been marketing our award-winning German sausages for 20 years.

Proudly New Zealand owned and operated, Generate KiwiSaver is a leading provider of KiwiSaver and Managed funds. We are seeking individuals who are passionate about improving financial literacy through helping people make smarter decisions with their KiwiSaver. Build a ‘business within a business’ as a Generate KiwiSaver adviser.

$500,000 Gloria Jean’s is proud to be an energetic, international award-winning café brand with a proven business model and support systems. We are searching for franchises with the desire and drive to run a successful, fun business, partnering with us to grow the brand in NZ.

$24,000 Green Acres was founded in 1991 and is proudly kiwi owned and operated. With 30 years’ experience we are one of the longest running NZ-owned franchise systems. We have over 400 franchisees controlling their own future path. Ask about our Big Business model today.

$20,000 We

and

higher performing and energy efficient homes for Kiwis. 6

$250,000 The number one home decorating franchise in New Zealand, specialising in paint, wallpaper, custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns.

Scott P 022 156 5588 E ciaran.s@generatekiwisaver.co.nz W generatewealth.co.nz

9 900 Andrew Morgan P 09 973 4823 M 022 419 3156 E andrew@ccbs.co.nz W gloriajeanscoffees.nz

400+ 400+ Jason Hill P 0800 692 643 E jason@greenacres.co.nz W joingreenacres.co.nz

M 021 286 9007

45 45 Alan Heatlie P 09 306 1040 E alan@guthriebowron.co.nz W guthriebowron.co.nz

$185,000 Our purpose is to turn the world into fresh and healthy food fanatics. 10 10 M 027 442 9531

$200,000 Harcourts seeks accomplished sales consultants and achievers across all industries, exploring real estate business ownership. We value goal-driven, entrepreneurial individuals who crave challenges, recognition, teamwork and future stability. Eager for growth, they’re intrigued by housing and business trends, prioritising collaboration and personal/team fulfilment.

$150,000 Harrisons Carpet & Flooring is one of the most successful franchise businesses in New Zealand and is experiencing very high customer demand across the country. We are looking for passionate people to join our nationwide Carpet & Flooring franchise network.

Harrisons Curtains & Blinds Home & Building $45,000$70,000 Love fashion, interior design, and have a flair for sales? Own your own business doing what you love, supported by the most trusted franchise network. We are looking for passionate people to join our 20 strong nationwide Curtains & Blinds franchise network.

198 879 Aaron Davis M 027 275 6165 E aaron.davis@harcourts.net W harcourts.net/nz

50 50 Dan Harrison P 0800 102 004 M 021 242 4131 E danh@hah.co.nz W harrisons.nz

33

35

H-L Franchise and Business Opportunities

Humitech Business & Commercial

Jamaica Blue Food & Beverage

Jani-King 40 Business & Commercial

Jesters Pies Food & Beverage

Jim’s Test & Tag /

to provide exceptional services to their clients and be your own boss.

$90,825 Simple, effective

ful and

InXpress allows you to

a

with the

of one of the

largest franchisors of global courier services. Proven business model and training provided. Low risk with a strong return on investment.

$280,000$450,000 Bring your enthusiasm, ambition and passion to deliver an exceptional customer experience. Enjoy world-class training with ongoing support and together you have the ingredients of a successful Jamaica Blue franchise partnership. Opportunities nationwide with a brand you are proud to call your own.

$35,000 Jani-King is known as the world’s number one commercial cleaning franchise company providing full operational sales administration support for franchisees. There has only been one name to turn to for quality and value in the commercial cleaning services - Jani-King, the king of clean.

$200,000$280,000+ Jesters Pies are offering new store opportunities on a turn-key basis. We will provide training, ongoing support and the tools required for you to maximise your investment. Seeking passionate franchise partners prepared to work in the business who are committed to excellent customer service.

48 48 Ron Chauhan P 0800 110 095 E enquire@hire-a-maid.co.nz W hire-a-maid.co.nz

8 460 Ryan Bohm P 0061 7 3490 3333 E sales.nz@inxpress.com W inxpress.com/nz

8 169 Pete Hartley M 027 772 2257 E phartley@foodco.co.nz W jamaicablue.co.nz

6,600+ P 0800 526 454 E reception@janiking.co.nz W janiking.co.nz

047 982 E susie.higgins@boxxbrands.com.au W jesters-pies.co.nz

$20,000 Mowing/gardening franchise offers an attractive mix of both lifestyle and income. Be your own boss. Choose when and where you want to work and how much you want to earn. Selfmotivated, hard-working, customer-focused people wanted. Excellent training and ongoing support provided. 100+ 3000+ Ricky Newby P 022 082 9805 E ricky.newby@jimsmowing.co.nz W jimsmowing.co.nz

56 Business & Commercial $60,000 The leading provider of electrical testing and tagging services. Are you ready to be a part of this highly successful brand and create a new future for yourself? Jim’s Test & Tag gives you the training, support and systems you need to succeed.

Just Cabins Home & Building

$500,000+ Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra rooms, portable offices, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

Just Cuts Health & Beauty $170,000$270,000 Be your own boss and get all the support you need. You don’t have to be a hairdresser to own a Just Cuts, but you do need a passion for people and the ability to follow a proven system that has worked for over 30 years.

Just Kidz Leisure & Education

Katsubi 50 Food & Beverage

Kelly Sports 12 Leisure & Education

$400,000$800,000 Just Kidz is a leading early childhood education brand dedicated to providing high-quality preschool education and care. Franchise and partnership options available for people with passion and commitment to supporting families’ educational and care needs. Offering a vibrant, social, rewarding business within your community.

$350,000$500,000 Your chance to be a part of one of the most successful New Zealand local hospitality franchises. With more than 20 years of experience in the food chain industry, Katsubi is now inviting our potential partners to build your dreams and succeed with us.

$40,000 Are you passionate about kids and sports? Do you want to own a business that makes a real difference? Kelly Sports, a leading provider of sports programmes for children, is seeking enthusiastic franchisees to join our rapidly growing network..

Kinetic Electrical Home & Building P.O.A. Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business.

Kitchen Studio 21 Home & Building

$150,000 Established in 1984 and voted New Zealand’s Most Trusted kitchen brand 8 years running, Kitchen Studio offers an exciting and rewarding opportunity for those with strong management and leadership skills. Limited greenfields territories available. Join a motivated, professional, well established franchise network.

Kitset Assembly Home Services $49,000 Kitset assembly is our business and demand for the service is high.

Kiwikrane Leisure

Kowhai Roof Coatings Home & Building

Kumon Leisure & Education

$50,000 New Zealand’s crane amusement machine franchise. These stand-alone machines contain soft-toys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate machines in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully.

$20,000 The Kowhai guys have been restoring and recoating roofs in most regions of NZ since the 1980’s. We have a proven and exclusive Kowhai coating system. Experience in roofing or coating systems required. Limited number of areas available now for suitable candidates.

$30,000 With over 3.5 million students worldwide, Kumon is the world’s largest provider of individualised mathematics and English programmes. Founded in 1958, Kumon has generous subsidies and low start-up costs. Join Kumon to make a difference in your community by developing students into confident self-learners.

$400,000 Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part in serving our guests quality Italian food, to order, using fresh ingredients. We are looking for passionate individuals with a strong work ethic and drive to join our family

42 240 Malcolm Bradley P 0800 454 654 E malcolm.bradley@jimstestandtag.co.nz W jimstestandtag.co.nz

58 58 Fenton Peterken P 09 889 8776 E sales@justcabins.co.nz W justcabins.co.nz

28 200+ Anthony Lamanna P 0800 100 114 E anthony@justcuts.com W justcuts.co.nz

7 7 Gavin Muldoon M 021 649 186 E gavin@justkidz.co.nz W justkidz.co.nz

21 21 Sean Kim M 021 880 278 E franchise@katsubi.co.nz W katsubi.co.nz

36 67 Craig Bowen M 027 668 0636 E craig@kellysports.co.nz W kellysports.co.nz/franchisees

25 25 Vicki Bambry M 0274 852 010 E vicki@kinetic-electric.co.nz W kinetic-electric.co.nz

16 16 Dawn Engelbrecht P 09 815 3001 M 027 291 9904 E dawn@kitchenstudio.co.nz W kitchenstudio.co.nz

200+ P 027 492 6667

51 163 Thomas Felton P 09 846 2800 E thomas@kiwikrane.co.nz W kiwikrane.co.nz

19 19 P 09 636 1357 E info@kowhairoofs.co.nz W kowhairoofs.co.nz

48 24,700 Bobby Nyoto M 0061 431 492 624

E recruitment.NZ@kumon.com.au W kumoninstructors.co.nz

4 43 David Steytler P 0061 3 9460 6700 E david.s@laporchetta.co.nz W laporchetta.co.nz

14 14 Gary Woodhouse P

18

LJ’s Food & Beverage

Mad Butcher

&

$190,000$230,000 In over 25 years we’ve learned that it isn’t just great food that makes us different – it’s great people and a ‘can do’ Kiwi attitude. We love what we do, we say and do what we mean, and we’re serious about seafood. It’s a winning recipe.

$150,000 Be your own boss with Luxurious Spa & Nails, a New Zealand-owned nail salon franchise system in the booming beauty market. Full training and support provided. Great return on investment, with opportunities for franchisees throughout New Zealand.

$350,000$450,000 One of New Zealand’s best-known home grown franchises, trading since 1971.

$250,000$450,000 Majestic is a premium boutique café brand creating exceptional experiences for locals across New Zealand. With a unique point of difference and a vast range of products available, take advantage of a brand that is bringing something fresh to the industry in so many ways.

2

W liquorland.co.nz

9 9 Ben Frewin P 09 530 8090 E ben@ljs.co.nz W ljs.co.nz

15 15

Mexicali Fresh Food & Beverage $375,000 Mexicali Fresh has led the Mexican evolution in NZ since 2005, offering giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turn-key restaurants.

are looking for

pack, relocate and unpack. We care and put the heart and soul into moving challenges.

Mr Green Home Services $20,000 Franchises available in lawn mowing and gardening, cleaning and handyman services.

Mr

3

3 3 Katie Fitzpatrick P 0800 000 484 E info@movingon.nz W movingon.nz

$50,000 Mr Whippy is looking for new owner/operators nationwide.

494 4779 MTF

$250,000 MTF Finance are looking for hardworking people with lending and business management experience to join our nationwide team of franchisees operating from Whangarei to Invercargill. Using MTF Finance’s system to market, approve and originate loans, you’ll manage your loan book using our web-based management system.

A passion for renovating, property or trade background are advantageous. Contact us for your next business or career move with unlimited potential.

$400,000 Build a life you love with Muffin Break! Benefit from the comprehensive training and support from a reliable and trusted franchisor, growing businesses in NZ for more than 25 years. Muffin Break is expanding and we seek enthusiastic and customer-focussed franchisees throughout the country.

47

11

34

28

M-P Franchise and Business Opportunities

MYGuy Home & Building

$41,950 MYGuy is New Zealand’s leading residential and small business property maintenance company, with a focus on quality workmanship, exceptional customer service and a healthy work/ life balance. No business experience required with full training and ongoing franchise support included. Be your own boss today!

2 2 Leon Allen M 0275 058 236 E info@myguy.co.nz W myguy.co.nz

Narellan Pools Home & Building $50,000 Looking for highly talented and passionate people hungry for success. 19 80 P 0061 402 425 794

Homes Home & Building $125,000$250,000 Navigation Homes are offering an opportunity to own and drive a profitable house-building franchise. Proven management systems, support, and the best national supply prices. Extensive range of designs to offer customers. Get off the tools and build an asset for yourself.

$220,000$350,000

New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, smoothie and juice parlours. Level of investment depending on store location and turnover history.

P.O.A. New Zealand Sotheby’s International Realty was founded in 2005 by Mark Harris and Julian Brown. Still privately owned, run and operated, the company holds the exclusive rights to the Sotheby’s International Realty brand in New Zealand. Franchise territories are available.

Night ‘n Day Foodstore franchise, NZ’s leading convenience store chain offers group buying, uniformed image, full staff training, assistance in shop layouts and designs, profit reports, assistance with staff rosters, group advertising and full accounting facilities. New sites and conversion of existing businesses welcomed.

hours and extra paperwork? A proven after-school tuition provider delivering exceptional results, is looking for education experts to join our expanding franchise network.

experience required.

+ Join OMG! Decadent Donuts—an award-winning, allergy-friendly brand expanding in New Zealand! With gluten-free, vegan donuts loved by all, this is your chance to own a license, enjoy full training and support, and tap into a booming market. Start your sweet journey today!

11 11 Aaron Hall P 09 298 5972 M 021 477 506 E aaron@navigationhomes.co.nz W navigationhomes.co.nz

8 300+ Dipak Chhima P 0274 872 071 E dipakc@icecream.co.nz W icecream.co.nz

21 1000+ Bec Williams P 021 246 9260 E Bec.Williams@nzsir.com W nzsothebysrealty.com

&

$75,000$100,000 A leading company in NZ’s $3 billion repair, maintenance and insurance reinstatement market.

Build your own portfolio of clients, working alongside a highly experienced consulting team.

$190,000 Pack & Send moves and handles local and international freight through a network of retail and logistics services stores. It’s a one-stop professional custom packaging shop for retail and business customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture.

$600,000 NZ’s largest chain of standalone garden centres, helping grow great gardens since 1912.

$350,000 100% locally owned and operated, Paper Plus is a co-operative franchise combining the expertise and support of a large, nationally recognised brand with franchisee entrepreneurial drive and passion for retail. We offer full training and support. Franchise opportunities available nationwide.

W omgdecadentdonuts.co.nz/opportunity

21 140+ Shauna Naidu P 09 887 9444 E franchise@packsend.co.nz W packsend.co.nz

100 100 Carrie Welch P 0800 727 377 M 027 570 7112 E operations@paperplusgroup.co.nz W paperplusgroup.co.nz Para Rubber Retail

Paramount Services 33

Pegasus Rental Cars Leisure & Transport

$150,000$250,000 Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, mats, and Para pools. Looking for energetic people serious about customer service and looking to build a successful business through determination. Opportunities available in South Auckland, Hawkes Bay and Dunedin.

A Paramount Services franchise is a safe and affordable way to own your own business. When you become a franchisee we will provide you with enough cleaning contracts to support a stand-alone franchise business. Established in 1979, Paramount Services has 215 franchisees servicing 4,700 locations.

$20,000$70,000 Offering the best value-for-money

10 10 Vaughan Moss P 09 532 8794 M 021 921 976 E vmoss@pararubber.co.nz W pararubber.co.nz

160+ 160+ Stella Blake P 09 376 7850 M 021 912 615 E sblake@paraserve.com W paraserve.co.nz

Property InDepth Home & Building P.O.A. Residential valuation franchise, customised technology, fantastic business systems, awesome nationwide team.

Property Service

Franchise Systems

Home & Building

Propertyscouts Property Management Business & Commercial

Provender NZ Food & Beverage

Provista Balustrade Systems Home & Building

Pukeko Rental Managers 41 Business & Commercial

Quest Serviced Apartments Business & Commercial

Quinovic

$16,500 Commercial cleaning business. Wide range of property services. Waikato based business with opportunities in Hamilton city, Cambridge, Te Kuiti and Te Awamutu. Basic package starts at $16,500 +gst. Enquiries welcome.

$27,500$35,000

Propertyscouts is 100% dedicated to providing end-to-end property management. In the industry for over 18 years, our franchisees benefit from clear systems, comprehensive training, uncapped support, and empowerment to achieve business success. There are still opportunities available throughout New Zealand, start a conversation today!

$89,000$195,000 New Zealand’s leading supplier of workplace refreshment vending. Home-based, profitable franchise.

$25,000 Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist.

$18,500 Specialist residential property management. Lucrative business model with coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team.

$150,000$600,000 Quest Serviced Apartments is the market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans.

65

7 7 Antoinette Bradley M 022 509 2486

E antoinette@prowaterblasting.co.nz W prowaterblasting.co.nz

25 25 M 021 477 673

19 19 Michael Parton P 07 847 2737 E michael@psu.co.nz W psu.co.nz

24 24 Ryan Weir M 022 657 9432 E ryan@propertyscouts.co.nz W propertyscouts.co.nz

21 21 David Pearse M 0274 809 534 E info@pukekorentalmanagers.co.nz W pukekorentalmanagers.co.nz

33 150 Adrian Turner P 09 366 9680 E aturner@questapartments.co.nz W questapartments.co.nz

$50,000 NZ’s preferred national residential property management service since 1988. 29 29 P 04 801 7880

RaD Car Hire 8 Leisure & Transport P.O.A. Join the car rental and travel industry services with one of NZ’s largest locally owned and operated systems. Self-motivated team builder? Like dealing with people and showing off your country? Own your own future. With no two days the same, your adventure starts with RaD!

Rainaway Spouting on the Spot Home & Building $45,000 A re-spouting service franchise for new and existing homes and commercial buildings. Spouting on the Spot is the perfect franchise opportunity for franchisees who want to keep their hands on the tools. Become a Rainaway Spouting-on-the-Spot franchisee today 10 10 P 09 265 2147 E info@rainaway.co.nz

Refresh

&

$100,000$300,000 Own a thriving business in the $8.2 billion renovation sector.

RE/MAX Real Estate $55,000 At RE/MAX we believe in working for yourself, but never by yourself.

32 8600+ P 09 393 8478

Realsure The House Inspectors Home & Building $35,000 The only ISO9001 registered, industry assessed brand providing Standard-compliant property reports. 7 7 P 0508 732 578

Red LBP Home & Building $55,000 Red LBP is a property inspection franchise offering quick-turnaround, comprehensive reports using an online booking system and report-building software. Minimal computer experience needed, building experience compulsory. Family-friendly, highly supported, a great way to use a builder’s knowledge without early mornings and bung backs.

Robert Harris Coffee Roasters Food & Beverage

Rodney Wayne 15 Health & Beauty

Rugbytots NZ Leisure & Education

Saddlery Warehouse Retail

Select

$450,000$600,000 Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people.

$100,000 Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to be a hairdresser but strong people skills combined with an excellent customer focus and management expertise are all critical elements that make a successful Rodney Wayne franchisee.

$7,500 Rugbytots is the world’s favourite rugby play programme for 2 - 7 year olds.

$300,000$460,000 Leading equestrian retailer. Supplying all the items needed for horse and rider.

$120,000 Scratchpad is a new technology learning centre with the goal to help youngsters love, use, and create opportunities with technology including coding, robotics, 3D design and printing. We are expanding, and looking for future-focused people with a passion for technology to run their own centres.

27 27 Matt Jull P 0800 113 191 E sales@redinspect.co.nz W redlbp.co.nz

35 35 Kim Boyd P 021 241 8364 E newcafes@robertharris.co.nz W robertharris.co.nz/becoming-a-franchisee/

51+ 51+ Julie Evans P 09 358 4644 E franchisiing@rodneywayne.co.nz W rodneywayne.co.nz

7 50+ M 021 878 335

5 5 Vijesh Nangia P 09 216 9400 M 021 431 930 E franchise@scratchpad.co.nz W scratchpad.co.nz/franchise

Shake Out is a brand proudly developed in-house by the team behind BurgerFuel. Shake Out serves up a simple, yet premium fast food solution, combining quality ingredients and frictionless technology. Shake Out are looking for new franchisees to become part of their successful network. 4 4 Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W shakeout.co Shed Boss Home

S-T Franchise and Business Opportunities

sKids Leisure & Education

Smith’s Sports Shoes Retail

Snap-on Tools Auto Services

Snap Fitness Health & Fitness

&

Speedy Signs 4 Business & Commercial

& Commercial

$45,000 Established in 1996 and now in over 100 schools offering before-school, after-school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children.

$200,000 Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability. We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills.

$52,000 A unique opportunity to own your own business, built on a sound foundation of almost 90 years of experience. Snap-on franchisees are independent business people, controlling all aspects of their franchise and working flexible hours as needed to accomplish their personal goals.

$450,000 Internationally recognized brand that proves innovation is the key to brand agility

Soul Origin’s taking our Aussie vibes to New Zealand, and we’re on the hunt for food lovers with a dash of personality! We’re talking fresh bites, delish coffee, and SO much flavour served with a friendly grin. Let’s make it official!

100+ 100+ Holly Strever M 021 974 221 E holly@skids.co.nz W skids.co.nz

15 15 Chris Smith M 021 733 981 E chrismsmith@xtra.co.nz W smithssportsshoes.co.nz

14 5000 Stacey Gilbert P 0800 762 766 E sota.franchise@snapon.com W snapontools.com.au

M 0061 435 841 811

2 159 Karla Shand P 0061 439 611 962 E franchising@sohq.com.au W soulorigin.co.nz/pages/franchising

$75,000+ Enjoy true passive income with a Speed Queen self-serve laundromat. With our help, you’ll be up and running in your own profitable business in no time, backed by the world’s oldest and largest manufacturer of commercial laundry equipment. 100+ 1m+ Royce Little P 0800 77 33 37 E sales@speedqueen.co.nz W speedqueen.co.nz

$150,000 New Zealand’s largest signs and graphics network uses the latest technology in an exciting industry with huge opportunity. Proven systems and sound business practices with a focus on high quality and excellent service set us apart in the signage market. No prior experience required.

$30,000 Spot X Cleaning is a renowned 100% New Zealand-owned commercial cleaning company based in Auckland, delivering top-tier services since our inception. Join us as a franchisee and become a part of our trusted team. Our comprehensive training and background checks ensure excellence in service delivery.

to

by delivering

retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential.

Stonewood

The preferred home and office organisation specialists providing solutions to New Zealand customers.

Streetwise Coffee Food & Beverage $180,000 Designer-built, takeaway coffee outlets specialising in coffee for people on the go.

Stroud Homes Home & Building $95,000 Stroud Homes offer a fresh approach to building new homes for your customers.

Subway Food & Beverage $250,000 The world’s largest quick service submarine sandwich and salad franchise.

$400,000 Super Liquor provides ‘Super Service’ and a ‘Super Range’ of products in 180+ stores throughout New Zealand. If you are energetic, ready to take on a new challenge (or maybe you are already in the liquor industry), then we want to talk to you.

P 09 523 4064 E enquiries@superliquor.co.nz W superliquor.co.nz Super Shuttle Business & Commercial $90,000 Super Shuttle has grown into New Zealand’s favourite airport transfer business.

$50,000 Australasia’s most experienced chain of pool & spa specialists. Swimart commenced business in Sydney in the early 80s and since that time has grown through the provision of expert friendly advice and superior customer service to be the market leader in the pool and spa service sector.

Tereza Murray Franchising’s TMPLus 20 Business & Commercial P.O.A. Join TMPlus as a Growth Partner and revolutionise small business consulting in Australia and New Zealand. Leverage proven systems, cutting-edge technology, and strong brand recognition to help businesses thrive. Enjoy flexible work, ongoing training, and support while building your own consulting business.

The Alternative Board Business & Commercial

$83,000 The Alternative Board, a leading international franchise organisation, seeks franchisees to facilitate peer board meetings and offer executive coaching to local business owners. With a background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment.

6 78 Sam Benner M 027 368 6877 E sam.benner@swimart.co.nz W swimart.co.nz

New new Tereza Murray P 027 471 7337 E tereza@tmplus.co W terezamurrayfranchising.co.nz/join-us/

13 300+ Alfredo Puche M 027 427 9172 E apuche@thealternativeboard.co.nz W thealternativeboard.co.nz The Cheesecake

The Christmas Heirloom Company Retail

Coffee

The Coffee Guy Food

$200,000 You don’t need to be a baker, our excellent training course teaches you how.

33 220 Colin Mellar M 021 390 954 E colinm@thecheesecakeshop.co.nz W thecheesecakeshop.co.nz

$40,000 Providing high quality, luxurious Christmas decorations. A profitable seasonable business. 10 11 P 07 839 6209

& Beverage $300,000$450,000 One of NZ’s largest café and restaurant franchises, The Coffee Club have a comprehensive menu and offer relaxed dining experience. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty.

today.

67 450 Brad Jacobs P 09 304 0008 M 0275 26 3333 E brad@thecoffeeclub.co.nz W thecoffeeclub.co.nz

The Pottery Studio 8 Leisure & Education

The Shed Specialists Co Home & Building

Think Water Business & Commercial Retail

$165,000 The Pottery Studio and mobile workshops are lighting up creative lives across the Bay of Plenty and Waikato – now franchisees are sought across New Zealand. No pottery experience is required, just business acumen, a passion for creating community and a drive to succeed.

$25,000+ Join a business that is cutting-edge, with a distinct advantage over competitors. Work directly alongside manufacturers and customers to construct custom-made, fit-for-purpose sheds. Highly profitable business model with excellent support systems in place, customers ready and waiting. Investment covers fees, tools and equipment are additional.

$69,750 We have developed a system which provides mag wheel repairs to a very high standard in a short space of times. This means you have delighted customers and complete lots of jobs in a day. Well-established franchise opportunity available for the right person.

$250,000-

$25,000 Experts in car,

and office window tinting for over 50 years.

Toyworld 62 Retail

Transform Clinic Health & Beauty

Trident Homes Home & Building

Two Dollar Things Plus 57 Retail

New New Ray Aucott M 021 616 900 E ray@potterystudio.co.nz W potterystudio.co.nz

5 5 Nicola Bow M 022 194 8747 E nicola@firstfranchise.co.nz W shedspecialists.co.nz

14 14 Alan Thomas P 0800 537 233 E enquiries@wheelmagician.co.nz W wheelmagician.co.nz

22 64 Patrick Mulcahy/Digby Seales P 0061 477 995 378 M 021 557 686 E patrick.mulcahy@thinkwater.com.au W thinkwater.co.nz

$40,000 Owning a TLC Softwash franchise presents a lucrative opportunity to become a business owner in New Zealand’s growing exterior cleaning industry. With full support from the franchise support office, franchise owners can build a scalable and highly profitable business. New New Riaan Labuschagne P 021 955 775 E franchise@tlcsoftwash.co.nz W tlcsoftwash.co.nz/franchise-opportunities

$88,000 New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand.

$500,000 New Zealand’s largest independent toy retailing group has been in operation since 1976. Toyworld stores span the length of the country with the biggest and best range of toys in New Zealand. Toyworld is “where the best toys come from.”

$80,000 Transform Clinic is a well-established, successful appearance medicine, laser and beauty franchise.

$50,000 100% New Zealand-owned Trident Homes are seeking skilled, experienced trade-qualified craftspeople.

13 120 Martin Smith P 0800 286 824 M 021 721 430 E info@touchupguys.co.nz W touchupguysfranchise.co.nz

27 125+ Amanda Newman M 022 429 2794 E amandanewman@arnz.co.nz W toyworld.co.nz

7 7 M 027 355 8115

$125,000$450,000 Seize the opportunity to be part of New Zealand’s biggest discount store brand where quality meets affordability. Having established 34 thriving stores across NZ and Fiji in just 13 years, Two Dollar Things Plus has proven systems and the know-how. Are you ready? 27

Ultra-Scan Agriculture $80,000 An innovative mobile franchise whose core business is confirming the pregnancy of farm animals using real-time ultra-sonic equipment. Becoming a part of this franchise network enables the franchisee to run a low-cost, high return business in an exclusive territory, using a proven business system.

$300,000$400,000 Iconic buffet restaurant seeking hospitality-minded franchisees with drive, passion and energy.

of

of value.

and receive regular ongoing training and full support from our operations, technical, sales, marketing and IT departments.

E franchise@twodollarthings.co.nz W twodollarthings.co.nz

4

19 19 P 0508 858 727 E info@ultra-scan.co.nz W ultra-scan.co.nz

Aramex see page 19 P 06 833 6333 E recruitmentnz@aramex.com W aramex.co.nz/ franchising/regional-franchise

Chatime Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz

CrestClean see page 2

Grant McLauchlan M 027 479 6415 E grant@crestclean.co.nz W crest.co.nz/business_ opportunities-nz

Harry Ramsden’s Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz

Jim’s Test & Tag see page 56

Malcolm Bradley P 0800 454 654 M 027 450 1606

E malcolm.bradley@jimstestandtag. co.nz W jimstestandtag.co.nz

Papa Johns Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz

Business & Commercial Aramex, formerly known as Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchises across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.

Food & Beverage Since 2003, Chatime has redefined tea with inventive, fresh and flavourful concoctions. With over 1300 outlets globally, Chatime offers a refreshing opportunity to dive into the entrepreneurial world! Become the Master Franchisee or Area Developer in New Zealand and share in our global success It’s Time for Tea with Chatime!

Business & Commercial CrestClean regional master franchises suit administrators, sales people or managers with people, business and accounting skills who are interested in working in the cleaning industry. Must be customer-oriented.

Food & Beverage Harry Ramsden’s have been serving up World Famous Fish & Chips since 1928! Harry Ramsden’s is seeking a partner who shares its passion for quality, tradition and customer satisfaction. The ideal multi-unit operator will possess a proven track record in the hospitality industry, along with a deep understanding of the local market.

Business & Commercial Entrepreneur required to take this fantastic opportunity with passive income and potential to the next level. We are looking to appoint regional master franchisees in Auckland, Wellington and Taranaki to assist existing franchisees increase sales and market penetration, and be responsible for opening up approximately 20 new areas. Full training facilities are provided and back-up and support from Jim’s Test & Tag.

Food & Beverage Bring Papa

ACCOUNTANTS

Baker Tilly Staples Rodway Christchurch

BDO

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

With 16 offices, BDO is NZ’s fastest growing chartered accounting and business advisory firm. Our franchise specialists offer bespoke services in due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.

Blackler Smith & Co Very experienced and approachable chartered accountants. If you’re buying a franchise, what should you pay for it? Is this franchise any good? How much money will I make? How do I set everything up? I need help from someone experienced. Ben Blackler can help you buy a good business, set it up correctly and run it effectively. Award-winner – Professional Services.

Franchise Accountants 34 35 78 Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

Inspired Accountants 78 We are chartered accountants who specialise in franchising. Having a look under the bonnet (due diligence) is key when buying a business. Wherever you are we tailor solutions to meet your due diligence needs, using our expert knowledge, key contacts and modern technology. Inspired Accountants – Inspiring You.

Nexia New Zealand Nexia New Zealand are franchise accounting and business advisory experts with broad experience in all aspects of franchising. If you own a franchise, are thinking of buying one, or want to franchise an existing business, we have all the expertise to help you succeed.

OneTeam 80 OneTeam is a Chartered Accounting practice dedicated to delivering specialised services in accounting, bookkeeping and business advisory. Our expert team is committed to providing high-quality, value-driven solutions that meet the unique needs of our clients. Partner with OneTeam today and achieve your financial goals with confidence.

Orb360 Orb360 provides franchise owners and prospective franchise owners with financial support from all angles, helping you stay on top of everything from cash flow and tax compliance to forecasting and future-proofing your business. Our franchise specialist accountants have over ten years of experience.

South Island Jon Robertson/Dave McCone P 03 343 0599 E jon.robertson@bakertillysr.nz W bakertillysr.nz

National Tristan Will P 04 472 5850 E tristan.will@bdo.co.nz W bdo.nz/franchising

Greater Wellington Ben Blackler P 04 555 9090 E ben@bsco.co.nz W bsco.co.nz

National Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

National Craig Weston M 021 309 309 E craig.weston@inspired.co.nz W inspired.co.nz

National Scott Travis P 09 448 3232 M 021 414 569 E stravis@nexiaauckland.co.nz W nexia.co.nz/industries/franchising

Auckland Manoj Vagh P 09 524 6178 M 021 353 301 E manoj@oneteamca.co.nz W oneteamca.co.nz

National Sauvruth Sanjay/Jay Changlani M 022 3456 107 M 0210 763 762 E sauvruth@orb360.co.nz W orb360.co.nz

Finance provides leases, loans and other financial products that help our customers establish new businesses or grow and develop existing ones. With exceptional service and an easy application, we are faster, more flexible and more able to meet the needs of our customers.

Westpac New Zealand Ltd 22 23 84 Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise specialist managers throughout the country.

Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions.

Specialists in franchise financing:

Auckland/Northland - Sujam Ratnayake South Island – René Artz

FRANCHISE CONSULTANTS

Franchise Accountants 34 35 78 Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

Franchize Consultants (NZ) 14 Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.

Tereza Murray Franchising

20 We specialise in developing comprehensive and cost-effective franchise systems for small businesses needing a growth strategy that delivers profit, performance and scale.

The Franchise Coach 80 Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

LAWYERS

ASCO Legal 53 At ASCO Legal we have a fresh perspective on the practice of law, a client-centred one. Our team is friendly, approachable and efficient. We enjoy helping both our franchisor and franchisee clients get the most benefit out of franchising, providing quality pragmatic advice.

Brookfields Lawyers Expert franchise lawyers. Fixed price packages. Urgent advice is no problem.

Deirdre WatsonBarrister 25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist.

Duncan Cotterill Enterprising full service law firm with offices nationwide. Experts in franchise system establishment, network growth and international expansion. Covering all your franchise and broader business needs, including distribution networks, supply chains, intellectual property, employment, health and safety, property/leasing, acquisitions and sales, immigration and dispute resolution.

Franchise Law Franchising law is a specialised field - it’s vitally important to take advice from a firm with the right expertise. The team at Franchise Law have 25+ years’ experience, helping major brand franchisors sell businesses, and new franchisees buy their own businesses with full confidence.

Gaze Burt Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.

Gibson Sheat Lawyers 80 Comprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset, before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can assist.

Goodwin Turner Commercial Lawyers 3 Goodwin Turner Commercial Lawyers aims to provide a modern, friendly, client-focused and efficient approach to your legal business requirements, with a genuine focus on adding value to your business.

Harmans Lawyers A Christchurch based firm offering comprehensive legal services for franchisors and franchisees including franchise and disclosure documentation, employment, leases, financing, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

National Greg

P 0800 ASK BNZ

E greg_taylor@bnz.co.nz W bnz.co.nz/franchise

National Customer Service P 0800 456 687

E hello@cfifinance.co.nz W cfifinance.co.nz

National Daniel Cloete P 0800 177 007

E franchising@westpac.co.nz W westpac.co.nz

National Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

National & Worldwide Dr Callum Floyd P 09 523 3858 E callum@franchize.co.nz W franchize.co.nz

National Tereza Murray P 027 471 7337

E tereza@terezamurrayfranchising.co.nz W terezamurrayfranchising.co.nz

National & Worldwide Stewart Germann M 021 276 9898

E stewart@thefranchisecoach.co.nz W thefranchisecoach.co.nz

National & Worldwide Alistair van Schalkwyk P 09 308 8071 M 021 0274 2011

E alistair@ascolegal.co.nz W ascolegal.co.nz

National P 0-9-979 2109

E law@brookfields.co.nz W brookfields.co.nz

National Deirdre Watson P 09 309 6988

E deirdre@deirdrewatson.co.nz W deirdrewatson.co.nz

National Hamish Walker P 04 499 7809 M 027 288 2339 E hamish.walker@duncancotterill.com W duncancotterill.com

National Thada Chapman P 0800 Solicitor M 021 309 233 E thada@franchiselaw.co.nz W franchiselaw.co.nz

National Michael Bright P 09 414 9800 E michael.bright@gazeburt.co.nz W gazeburt.co.nz

Greater Wellington Claire Byrne P 04 916 7483 M 029 916 7483 E claire.byrne@gibsonsheat.com W gibsonsheat.com

National & Worldwide Scott Goodwin P 09 973 7350 M 027 700 7396 E scott@goodwinturner.co.nz W goodwinturner.co.nz

National Mark Sherry P 03 352 2293 M 021 524 890 E mark.sherry@harmans.co.nz W harmans.co.nz

Specialist Advisors

Jackson Russell Lawyers

Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law. Jackson Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.

Lane Neave Lane Neave is a full service law firm with offices in Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.

LegalVision LegalVision helps franchisors and franchisees across New Zealand and Australia, offering unlimited legal assistance through our membership model. Our experienced franchise lawyers can assist with drafting and reviewing franchise documents, trade mark registration, leasing, employment, disputes and compliance with consumer laws.

MacDonald Lewis Law

Martelli McKegg Lawyers

Mortlock McCormack Law

MST Lawyers

Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

Experienced franchise and business law advisors focussed on helping clients to succeed. All areas of franchising, including franchise documentation, business sales, retail and commercial leasing, licensing, supply and distribution, brand protection, health and safety, immigration, employment and dispute resolution. Advice in Mandarin and Cantonese.

Christchurch-based franchise experts advising clients locally and nationwide. Specialist advice for franchisors and licensors wishing to set-up and operate, and for franchisees regarding all aspects of their franchise. Full range of associated commercially-focused and cost-effective legal services provided.

Full service law firm established in 1975 recognised as one of Australia’s leading franchising law firms. Acting for franchisors, franchisees and suppliers to the franchising sector on all aspects of franchising, including regulatory compliance, drafting franchise documents, sales/purchases of franchises and dispute resolution.

North End Law Hamilton based law firm with over 25 years’ experience advising franchisors and franchisees. We can assist with drafting or reviewing franchise documentation and specialise in assisting with franchise disputes, franchise exits and all associated commercial advice.

Quantum Law 63 Specialists in franchise and business law. If you seek prompt and technically-sound legal advice delivered to suit your commercial objectives, please contact us. With a wealth of franchise, business and corporate law experience, you will be in safe hands.

FANZ

National Darryl King P 09 300 6935 E dking@jacksonrussell.co.nz W jacksonrussell.co.nz

National Anna Ryan P 03 377 6395 E anna.ryan@laneneave.co.nz W laneneave.co.nz

New Zealand & Australia Georgina Toomey P 0800 005 570 E georgina.toomey@legalvision.co.nz W legalvision.co.nz

National & Worldwide Tim Lewis P 09 307 3324 E info@mllaw.co.nz W mllaw.co.nz

National & Worldwide Steven Lee M 021 728 892 E steven@martellimckegg.co.nz W martellimckegg.co.nz

Canterbury & National Kent Yeoman P 03 343 8453 M 021 517 601 E kent@mmlaw.co.nz W mortlock-mccormack.co.nz

Australia Raynia Theodore P 0061 3 8540 0242 M 0061 419 877 345 E raynia.theodore@mst.com.au W mst.com.au

Hamilton, Waikato & National Justina Knox P 07 849 9726 M 07 849 9726 E jknox@northendlaw.co.nz W northendlaw.co.nz

National & Worldwide Harshad Shiba P 09 302 0070 M 021 407 228 E contact@quantumlaw.co.nz W quantumlaw.co.nz

Simpson Grierson Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions. National Richard Watts P 09 977 5182 M 021 895 931 E richard.watts@simpsongrierson.com W simpsongrierson.com

Sladen Legal Provision of expert advice and legal services to private enterprise seeking to conduct business in Australia with specific expertise in start-ups, business law, property, intellectual property, employment law, taxation and superannuation, franchising dispute resolution and litigation. Service all of Australia; office in Melbourne, Victoria.

Stace Hammond Stace Hammond is a business law firm with offices in Hamilton and Auckland.

Stewart Germann Law Office, Lawyers and Notary Public 17 New Zealand’s longest established specialised franchise law firm with over 40 years’ experience. Expert legal advice to franchisors and franchisees nationwide. Winners of 2024 Global 100 – Franchise Law Firm of the Year – NZ and Corporate International Global Awards Franchising Law Expert of the Year in NZ - 2024.

Wynn Williams 49 The Wynn Williams team understand franchising and have global experience advising brand owners/franchisors, master franchisees, investors and franchisees. We are known for our trans-Tasman expertise and can quickly assist you to assess and grow your business in the New Zealand market.

Australia Alicia Hill P 0061 3 9620 9399 M 0061 484 313 865 E ahill@sladen.com.au W sladen.com.au

Auckland & Hamilton Patrick Learmonth P 09 306 6874 E pml@shg.co.nz W stacehammond.co.nz

National & Worldwide Stewart Germann / Khushbu Sundarji P 09 308 9925 M 021 276 9898 E stewart@germann.co.nz W germann.co.nz

National Katrina Hammon P 09 300 2647 M 021 221 8847 E katrina.hammon@wynnwilliams.co.nz W wynnwilliams.co.nz

• Buying or selling franchises

• Franchising businesses

• Franchising disputes FROM CAPE REINGA TO BLUFF For 20+ years, Claire has advised on:

Claire Byrne | 04 916 7483 claire.byrne@gibsonsheat.com

We have helped over 150 companies develop their systems and pursue their franchising goals. Phone Stewart on 021 276 9898 www.thefranchisecoach.co.nz

Your Franchise’s Friendly Business Partner!

Tired of the usual number crunchers? Experience a fresh approach with our personable chartered accountancy services tailored for franchisees.

Personalised Compliance Care

Proactive Financial Insights

Hands-On Business Support

We’re not just accountants; we’re your partners in success. Let’s grow together! 09 524 6178 | Manoj@oneteamca.co.nz www.oneteamca.co.nz

ABC Business Brokers Business Brokers Specialist business sales company selling franchises for 20 years with branches nationwide. At all times, we place the greatest value on confidentiality, professionalism and innovation. Your business is our business.

Citation HR HR Management A growing focus on compliance in the franchise sector has increased the need for best-practice workplace management across a franchise system. Citation HR’s combination of HRIS and telephone advice can help every franchisee navigate around complex workplace matters with confidence.

Cumulo9

Email Branding Cumulo9, digital solution experts ensuring your company communication is consistently and securely delivered. A complete omni-channel solution offering marketing campaigns, transactional emails, compliance, audibility, tracking and data management. A suite of products providing a cost-effective solution for seamlessly branded and deliverable business communication.

EmbroidMe 4 Corporate Apparel NZ’s largest uniform and promotional products business. We supply and brand quality uniforms, including polo shirts, corporate wear, sportswear, hospitality wear, plus a range of corporate gifts. Contact our national accounts team to help you manage your brand on a national basis.

EVT Hotels & Resorts 58 Conferences & Events EVT Hotels & Resorts – Your Event, Elevated. Receive an extra 10% (terms and conditions apply) in added value when you book an event or a conference at any EVT Hotel & Resort in New Zealand. Includes: QT, Rydges, Atura and Independent Collection.

Excel Digital Printing & Marketing Excel Digital enables organisations to optimise each step of the communications supply chain from strategy and ideation through to creative, print production, storage and re-order. In 2019 Excel Digital merged with Perception Group to become one of the largest digital-first printing companies in New Zealand.

Franchise Association of New Zealand

46 47 Franchise Association

Franchise Media Training Media Training

Franchise Relationships Institute Franchise Research & Development

The peak body representing the franchise community. Franchise members are required to submit their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.

Franchise Media Training has two core services. It helps franchises grow their bottom lines by showing them how to generate their own news media publicity. Secondly it prepares franchises for possible negative media attention that can destroy entire brands overnight.

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship.

Gallagher Insurance Gallagher is one of the leading insurance broking companies in New Zealand. We guide master franchisors on the complex insurance and risk management programmes necessary for successful franchises and provide face-to-face advice to individual members.

Geotech Information Services 61 Network & Location Planning Founded in 2003, Geotech provides strategic network and location planning services to franchised businesses across South East Asia. Our particular expertise utilises data and science to help underpin location planning decisions across the retail industry. We have worked with many well-known international brands.

Ideagen Op Central Software Platform Ideagen Op Central is an AI powered global software platform, helping businesses manage every aspect of their daily operations. Our software specialises in managing standard operating procedures (SOPs), training, audits, communications and incidents for franchises and multi-site organisations.

Iridium Partners 60 Franchise Recruitment

LINK Business Brokers Franchisee Resales & Recruitment

MYOB Accounting & Payroll Software

PCI Projects Fit-out/Project Management

Unique in the NZ market. Experienced franchise recruitment, operational and HR professionals who connect franchise brands and potential franchisees. We work directly with a number of leading brands. Our networks are extensive, our proven expertise extends over commercial property, franchise growth, development and recruitment.

We sell businesses. NZ’s most awarded business brokerage. 300+ sales specialists. 30,000+ owners have trusted LINK to sell their business. Whether you’re looking to grow your franchise, sell your franchise or buy a franchise, you’ll want to partner with LINK.

MYOB offers easy online accounting software that has everything you need to take care of your franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions.

PCI Projects are multi-faceted retail specialists in project management, construction and sustainability. PCI work on an open-book, no hidden cost model. We provide expert advisory services in retail construction fit-out, project management, procurement. We provide advice in brand roll-outs, construction costing, and construction programming.

New Zealand’s leading full turn-key solution for design, construction and procurement throughout the franchise and retail roll-out sector. We offer fixed pricing solutions that guarantee an ontime, on-budget approach to roll-out. Spaceworks work with some of NZ’s biggest companies, developing and implementing their retail networks.

Speedy Signs 4 Signs & Graphics With 25 years in business, Speedy Signs has the experience, expertise and reputation in nationwide franchise signage. Contact our National Accounts Manager for a complete signage solution, from design to installation, ensuring your franchisees are brand compliant, right throughout the country.

The Mediator Mediation Franchise disputes can be resolved quickly and effectively via online or face-to-face mediations, saving your brand and business from potential harm. With 20 years experience in mediation and law, Trish Blyth, ‘The Mediator’, has been on the panel of Mediators for the Franchise Association for 10 years.

Waipuna Hotel & Conference Centre

46 Conferences & Events

Hotel accommodation with fully integrated conference centre suitable for small meetings through to international conventions. Full food, beverage and leisure facilities complete the offering. “World famous in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and leisure market.

National Steve Smith P 09 630 3004 E steves@abcbusiness.co.nz W businessesforsale.co.nz

National Trish Kilburn P 0800 005 635 M 027 318 5585 E ptk@citationgroup.co.nz W citationgroup.co.nz/hr

New Zealand & Worldwide Chris Hogg P 09 377 8885 M 021 345 690 E chris.hogg@cumulo9.com W cumulo9.com

National Peter Smythe P 021 339 800 E peter@businessfranchise.co.nz W embroidme.co.nz

National E conferencenz@evt.com W rydges.com/youreventelevated

National Anneliese Theron P 04 499 0912 M 027 811 8285 E anneliese.t@exceldigital.co.nz W exceldigital.co.nz

National Robyn Pickerill P 09 274 2901 E contact@franchise.org.nz W franchiseassociation.org.nz

National Pete Burdon P 03 420 0300 M 029 200 8555 E office@franchisemediatraining.com W franchisemediatraining.com

New Zealand & Australia Greg Nathan P 0061 418 157 701 E gregnathan@franchiserelationships. com W franchiserelationships.com

National Paul Kuhn P 04 802 0168 M 027 671 1122 E paul.kuhn@ajg.co.nz W ajg.co.nz

South East Asia Jeff Vassel M 0061 421 684 444 E jeffv@geotechinfo.com.au W geotechinfo.com.au

Worldwide Kristen Munzel E kristen.munzel@opcentral.com.au W opcentral.com.au

National & Worldwide Nathan Bonney M 0275 393 022 E admin@iridium.net.nz W iridium.net.nz

National Nick Stevens P 0800 546 528

E link@linkbusiness.co.nz W linkbusiness.co.nz

National Faris Mikdame P 03 669 8506

E faris.mikdame@myob.com W myob.co.nz/franchise

Auckland & National James Cameron P 022 390 0895 E james@pciprojects.co.nz W pciprojects.co.nz

National Bradley Keys P 09 551 6020 M 027 700 1555 E bradley@spaceworks.co.nz W spaceworks.co.nz

National Peter Smythe P 021 339 800 E peter@businessfranchise.co.nz W speedysigns.co.nz

Auckland & National Trish Blyth P 0800 02 MEDIATE M 021 677 950 E trish@themediator.co.nz W themediator.co.nz

Greater Auckland Area Shelley Trutsch P 09 526 3008 E shelleyt@waipunahotel.co.nz W waipunahotel.co.nz

SPARKLE, SUCCESS AND SOME SILLINESS!

F ine folks from across the franchising scene of New Zealand came together to celebrate success at the Westpac New Zealand Franchise Awards 2024. Held in the sumptuous surrounds of Cordis Hotel, Auckland, November’s gala night was a chance to catch up with colleagues, friends, franchisees and franchisors, and enjoy fine food, drinks and dancing.

Here is a round-up of some of the incredible images from the night...

Cuddle time! Sam Pollock, Dawn Cleary

Lyricalyricalgetting

Paramount people

Cookie Time crew dance off with Julie Evans

FANZ finery: Brad Jacobs, Robyn Pickerill

Ÿ 67 cafes in New Zealand & 450 worldwide.

Ÿ Most recognised cafe brand in New Zealand.

Ÿ Continued growth and expansion planned.

Ÿ Flexibility & life balance with an established brand.

Ÿ Excellent training and ongoing support.

Ÿ Preferred bank finance arrangements.

Ÿ National marketing benefits.

Ÿ 7 time winner - F&B Franchise System Award.

Ÿ 2 time winner - Supreme Franchise System Award.

Ÿ 4 time winner - Supreme Franchisee Award.

Ÿ 3 time winner - Contribution to Community Award.

Ÿ Winner of the Media Campaign Award.

Northlands Shopping Centre, Christchurch

Nelson CBD

The Palms Shopping Centre, Christchurch

Rotorua Central Shopping Centre

Fraser Cove, Tauranga

Market St, Blenheim

Yaldhurst Park, Christchurch

To find out more contact Brad on 027 526 3333 or brad@thecoffeeclub.co.nz