Franchise New Zealand - Year 28 Issue 02 – Winter 2019 by Franchise New Zealand

BUY YOUR OWN BUSINESS

Winter 2019

franchise.co.nz

Year 28 Issue 02 $8.95

your secret advantage PLUS change your career | why choose a franchise | exporting kiwi ideas endorsed by

Westpac Directory of Franchising Over 275 different franchises

SERIOUS ABOUT FRANCHISING? SO ARE WE! After years of working alongside Kiwi entrepreneurs, Goodwin Turner has earned a place as one of New Zealandâ&#x20AC;&#x2122;s most trusted franchise law specialists.

Goodwin Turner are franchise specialists with a team of industry leading legal experts. You can be assured of receiving practical commercial advice and individually tailored solutions that will add value to your business.

We know what it takes to scale a single business into a thriving franchise. And it starts with a rock solid legal foundation that covers the full range of franchise requirements, from employment agreements, through to leases, dispute processes and contractual obligations. We will guide you through the process, giving you the confidence to get on with the business of doing business.

For sound legal advice you can rely on â&#x20AC;&#x201C; call us today.

2016 2017

2018

2019

Scott Goodwin Director & Principal

Franchising | Property | Intellectual Property | Employment | Commercial & Contract

09 973 7350 info@goodwinturner.co.nz goodwinturner.co.nz 14782_Franchise Advert_Winter19_FA.indd 1

15/05/19 3:45 PM

franchise.co.nz

STIHL SHOP is a nationwide network of locally owned stores offering a wide range of high quality garden equipment, supported by fully equipped service workshops.

When I told our contributors that the theme of this issue would be ‘buying power’, there was universal approval. ‘Buying power is one of the superpowers of franchising that doesn’t get enough attention,’ said one. ‘Everybody mentions it, but the difference it makes isn’t really understood by potential franchisees.’

JOIN THE LEADER IN GARDEN EQUIPMENT RETAILING

Daniel Cloete, National Franchise Manager for Westpac, agreed. ‘Buying power allows a collection of small businesses to get corporate pricing from suppliers that, in turn, allows them to compete against the corporates.’ At a time when many businesses are facing competition not just within New Zealand but from global operations which make little contribution to this country, that’s more important than ever.

• Join a network of retailers committed to customer service excellence

And, as our cover story shows, buying power isn’t just about pricing – it’s about all kinds of support and training that helps franchisees to build better businesses. It’s worth understanding, so turn to page 6 and start reading.

• Be supported by a team of people dedicated to your success

Opportunities are available for new stores in locations across New Zealand. For more information on the STIHL SHOP Network visit www.stihlshop.co.nz/ Own-a-store

• Reap the rewards of a well-established, profitable business model

LOVE YOUR LAND

As always, there’s plenty in this issue to help potential franchise buyers make good choices. There’s an explanation of how training helps you get into your own business regardless of experience (page 50), when buying a new franchise can be a better option than a going concern (page 26), some crucial questions to ask about the sort of support you can expect from a franchisor (page 34), and a look at the pros and cons of mobile franchises (page 58). There’s also a summary of what to explore when you first think of buying a business, including links to some of the most valuable articles on our website (page 42). We feature profiles of franchisors and franchisees in industries from education and childcare to sushi, donuts, site safety and roofing. And there’s a case study of two renovation franchises from New Zealand that are taking on the world (page 66). All this plus the Westpac Directory of Franchising (page 76), the most comprehensive guide to franchises and franchise advisors in New Zealand. Have a browse to find something to suit you – or go to our website at www.franchise.co.nz to search the Directory by name, investment level or industry. That’s how to put your own buying power to good use!

Join the growing Mexican QSR aimed at tackling world hunger, one burrito at a time through our Plate 4 Plate initiative. New exciting franchise regions now available: • WELLINGTON • DUNEDIN • NELSON • HAMILTON • PALMERSTON NORTH • CHRISTCHURCH Contact the team today at www.zambrero.co.nz/franchise 04 213 9594 For every burrito and bowl sold a meal is donated to those in need in developing countries.

Simon Lord Publisher

Franchise New Zealand media PS. If you’ve just picked up this magazine by chance and want your own free copy, call 0800 FRANCHISE or visit our website at franchise.co.nz

PUTTING PEOPLE in BUSINESS proudly supported by

endorsed by

Published by: Franchise NZ Marketing Limited PO Box 308 089, Manly 0952 New Zealand P 0800 FRANCHISE (0800 372 624) info@franchise.co.nz www.franchise.co.nz ISSN 1172-059X (Print) ISSN 2324-5204 (Digital) Designed and produced by Design for Marketers P 021 64 45 45 paul@cdq.co.nz Principal: Paul Donovan

Buying Power

We investigate one of the biggest benefits that franchising can offer

41 The 6 F’s Of Franchising

Kiwi 66 Exporting Know-How

Franchise Accountants outline reasons why a franchise can be a good buy

Mina Phillips and Simon Lord look at how two New Zealand franchises are expanding overseas

Winter 2019 year 28 issue 02

welcome to New Zealand's BUY YOUR OWN BUSINESS magazine 9 Unbelievably Good V.I.P. Home Services provides an executive income from a lifestyle business 11 Small Business Big Business Hands-on approach gives Jim’s Test & Tag franchisees the best of both worlds 13 Making People Happy Happy Hachi Hachi is the funky and affordable Japanese food franchise 14 Facelift Your Future Dream Doors provides the training and support you need 15 Total Converts Changing to Columbus Coffee was the right move for Upper Hutt franchisee 16 Updates Some recent news stories in brief from our website at www.franchise.co.nz 19 Take Yourself To New Heights ASWEFA wants franchisees to provide worksite equipment safety training 20 Keeping The Customer Promise Shoppers Anon helps franchisors and franchisees build sales and reduce risk 21 Giving Kids Skills For Life Kelly Sports wants people to run in-school and afterschool programmes

22 Talking Money Daniel Cloete from Westpac explains how a franchise can make funding easier 25 Kick Start Your Own Business Kiwi Beverages franchisees gain additional bonus as more brands sign up 26 Why Buy New? 12 good reasons to buy a new franchise 29 Keeping It Fresh Black & White Coffee Cartel is NZ’s first microroasting coffee franchise 30 Joy Ride Corporate Cabs provides better life for former exec 31 Starting Over Former farmer found franchise future with award-winning Paramount Services 33 Showering Praise ShowerFix needs DIY-savvy franchisees nationwide for a specialist service 34 Questions To Ask About Support What support will you get as a franchisee? 35 Carpeted With Snow Carpet Court delivers lifestyle and business benefits for young couple 37 Ground Control Coffee Culture provides former airline staff with dream business of their own

38 A Fun Place To Learn Just Kidz is franchising its unique pre-school education centres 39 Make Your Life Sweet Donut King delivers smiles on the faces of customers and franchisees 42 Is It For You? Some helpful hints and links for first-time buyers 45 Going On Growing Fastway Couriers has opportunities big and small around the country 46 Changing Properties Changing People Traffic’s franchises help good managers fill a lucrative gap 50 Changing Course How do you learn to run a whole new business? Lorraine Lord talks to the experts 53 Same Again, Please Top franchisees choose The Coffee Club for the second time 54 Reaping Rewards Touch Up Guys franchisee has prime business for sale 55 Every Day Is Different Crest PropertyCare franchisees have practical skills and plan their own day 56 Tips For Great Franchising – Part 4 Franchize Consultants share ten more practices to build excellent franchises

57 Having It All New family, new business, new future for Streetwise Coffee franchisees 58 Behind The Wheel Thinking of buying a mobile franchise? Here are some questions to ask 59 Kids Love MASH My After School Headquarters are the childcare superheroes going nationwide 61 Right On Course Compass Homes offers new franchisees concrete benefits 62 FANZ And Fair Franchising Why look for FANZ membership when buying a franchise? 65 More Than Remotely Interesting New technology and remote operation make Speed Queen an investors’ dream 69 No Ceiling On Success Topline Roofing launches specialist franchise opportunity nationwide 71 Delivering Results Domino’s franchisees build sustainable longterm businesses 76 Westpac Directory Of Franchising Comprehensive details and investment levels for over 275 franchise and master franchise opportunities. Also includes advisors and index to advertisers

Westpac Directory of Franchising Over 275 different franchises

Editor Simon Lord Production Manager Eve Brown Business Development Vicky Bennett Sally Knight Writers Crispin Caldicott Ross Lindsay Catherine Lord

85 specialist advisors

Contact

Submissions

For information about subscriptions, advertising or other matters, please ring us on 0800 372 624 or email info@franchise.co.nz

Conditions The publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

88 consultants and others

Disclaimer All franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned. Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice. Neither the publisher nor the FANZ accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher or the FANZ.

Cover image: www.istockphoto.com/VasjaKoman

76 franchise opportunities

Do you have a real passion for property? Do you love to renovate or are you a property investor looking for a full time career in the industry? Are you stuck in the corporate world and really want your own business before it's too late? We have a fantastic opportunity with MAINTAIN TO PROFIT licences

BAY OF PLENTY SOUTH

• Equipment • Fit-out

WELLINGTON (2 Areas – City and The Hutts) CHRISTCHURCH (2 Areas – North and South)

• Signage • Vehicles

That can make a big difference to the cost of getting up and running. Apart from the fact that you’ll pay less than an independent business would, the franchisors’ experience should mean that you are buying exactly what you need when you first get started. That saves you spending your muchneeded capital on the wrong things: equipment that won’t last or isn’t up to the job as you grow.

$180—$245k net profit

NORTHLAND HAWKES BAY TARANAKI OTAGO

Although franchises are made up of independently-owned businesses, the franchise group as a whole uses the same brand name, the same operating systems and, crucially, offers the same products or services. This means that the franchisor can negotiate volume discounts on supplies based on the needs of the whole group, rather than each individual franchisee having to do their own deals.

When you’re first getting started, for example, buying power applies to one-off expenses such as:

$1m revenue

12 licences have already been awarded, with just 9 more currently available - BE QUICK:

f you’re looking at buying a franchise, you’ll soon come across the phrase ‘buying power’. But what does it actually mean, how does it work and what advantages does it give you?

Getting started

$2m revenue

...And if you can ensure on-time $80—$110k delivery within budget, then net profit you have the opportunity of Year 2 enjoying a highly satisfying business and substantial growth with a MAINTAIN TO PROFIT licence.

For example, a café franchise with 75 outlets which buys all its milk from the same supplier will be able to get better prices for its franchisees than an independent café can get, even from the local wholesaler. A reduction of, say, 5c per litre might not seem like much, but when you apply the same principles across a whole range of ingredients, it starts to add up – and when you look at other areas where buying power can be put to good use, the value becomes obvious.

If you are passionate about customer service and can be sharply focussed on communication with clients and tradies... ...If you can bring a very high level of detailed planning to each project...

Simon Lord investigates one of the biggest advantages franchising has to offer and talks to the experts about how it benefits franchisees

Year 3

Another area where the size of the group can make a big difference when you first set up is funding. A well-established franchise with a strong track record will be able to access better funding options for franchisees from its preferred banks. These may include funding against the value of the business itself (see page 22).

Ongoing advantage

Buying power is even more important on an ongoing basis. Every day, it can affect the price you pay for essentials such as: • Products • Ingredients • Packaging • IT

• Telecoms • Marketing • Insurance • Accounting

• Leasing • Finance • Fuel

As a franchisee, this can make a considerable difference to your bottom line. Having group rates on all these things benefits your margins, profitability and – vitally – competitiveness. It gives you an advantage over independents and enables you to compete with the corporates while still owning your own business.

Examples

So how is buying power actually applied? Stuart Deeks, the former franchisor who took Esquires Coffee around the world, explains: ‘Let’s say that in your sector the industry standard gross margin is 70 percent – that’s before all the fixed overheads such as wages, rent, rates and so on. As a franchisor, my job was to ensure that franchisees could achieve at least that margin (after franchise fees) and beat it where possible, while still getting all the other benefits the franchise offers – marketing, support, systems, training and so on.’ Matthew Everest of Pack & Send says that in their business, ‘Obviously we receive significant discounts on our freight rates otherwise we would be out of business pretty quickly. But with regard to consumables and equipment, we ensure a certain standard, rather than just always buying the cheapest. Obviously volume helps with negotiations, but building good solid relationships with suppliers is also really important.’

Mark Trafford on 027 573 6688 mark@maintaintoprofit.co.nz maintaintoprofit.co.nz/join-our-team 6

Grant McLauchlan provides an example from the commercial cleaning industry. ‘CrestClean franchisees use chemical systems manufactured in New Zealand, and licensed by Environmental Choice, so they have proper environmental accreditation,’ says Grant, who is managing director of the franchise. ‘These are supplied at wholesale prices, as there are no middle Franchise New Zealand

Winter 2019

Year 28 Issue 02

your secret advantage men and franchisees can order online and receive by courier nationwide for the same price. ‘The total cost is more than 50 percent cheaper than if they were to procure chemicals on the open market. They also receive a quality product, best in class, which helps increase the productivity of their business.’ And it’s not just about consumables. ‘CrestClean provides its franchisees with individual Public Liability Insurance cover of $20 million via a master policy with Crombie Lockwood. This comes at an annual cost of around $380 a year per franchise business, which is substantially lower than could be achieved by an individual purchasing the equivalent cover. ‘Crest also has pre-approved finance packages with most main street banks for the initial franchise purchase, and likewise at most finance companies for vehicle or equipment purchases.’

More than just money

utilise a specific supplier product we look to the supplier to provide free product or a subsidy paid to stores as a goodwill gesture – showing their support in the supply partnership. As an example, we have done this for the last five years with Fonterra: we run a free coffee campaign in Woman’s Day, and in return we receive free advertising paid for by Fonterra as well as a credit on every franchisee’s account for significant dollar value.’

Size matters

It’s worth noting that the sort of support Andy is talking about generally only becomes possible when: a) the supplier is itself a large company rather than a niche provider or a wholesaler of other people’s products; and b) the franchise has reached a certain size itself. This is an important point: if you join a newer franchise, it may offer more opportunities for growth in terms of location, market share and potential, but don’t expect it to offer the same buying power as an already-established brand.

Andy Lucas, co-director of The Coffee Club New Zealand, emphasises that buying power isn’t always just about money. ‘As a percentage we would get a minimum 10-15 percent discount for franchisees on ingredients and equipment, and that would apply to things like insurances, banking, IT and other services, too.

As Donna Ferrall of Streetwise Coffee says, ‘We work hard to get good prices for our franchisees and have found that the more units we get the better buying power we have. Since our cart numbers have reached over 20 units, we are now starting to reap the benefits of buying power in most products and equipment.’

‘We also negotiate firmly on other parts of supply agreements which focus on support, training, equipment supply, event sponsorships and innovation – these are the areas which will also assist franchisees to grow their business and remain competitive in their market.

And as the business grows, so does its ability to negotiate in other areas, says Donna. ‘We do get some great rates on insurance and banking services but, as Andy says, it’s not just about money. We find the biggest benefit in these areas is having access to key people. This makes it easier for our franchisees to get good advice which helps them make the right decisions as they grow.’

‘For example, most of our national food suppliers have sales and training reps on the road who are dedicated to looking after our business, training staff in each store, assisting with product queries, etc. At a top level, suppliers also spend a lot of money on innovation sessions with us which is a great source of information when it comes to planning menus, looking at trends and so on. ‘Our 2019 franchisee conference was fully paid for by suppliers through licence fees and sponsorships, which meant there was no cost to franchisees. In fact, we were even able to provide a significant travel subsidy to regional franchisees to assist them to attend conference. This would not be possible without the support of suppliers. ‘In addition, all our new menu projects/launches are paid in full by suppliers, including menu and menu board printing, point of sale printing, new glassware, crockery, etc. This is made possible through our key national suppliers. ‘From a marketing perspective, when we launch national campaigns which franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Read more about how franchisors help franchisees increase their profits at www.franchise.co.nz/article/2403

Dealing with landlords

Another area in which the power of an established franchise can make a big difference is in site and lease negotiation when a new franchisee is first setting up. Landlords want big franchise brands to increase the appeal of their investment, but there are plenty of traps for the unwary. One franchisor recently told me that a landlord had offered him a contribution of $200,000 towards fit-out costs to take his brand into a new development. As Stuart Deeks points out, ‘That would be an enormous incentive – it means that a franchise which would normally cost $250,000 to set up would only cost $50,000, which is attractive for both the franchisor and the franchisee. In addition, if the area is growing fast, the franchisor will want to see their brand established before the competition.

your secret advantage

Opportunities to join an emerging market with National Drones are strictly limited, with territories having been scientifically designed around 'units of demand' “The unmanned aerial vehicle (drone) market is expected to be cumulatively worth US$91 billion over the next decade. Although military spending dominates the industry, the industrial and consumer markets are quickly adopting drones and have decades of growth ahead.” 'Drones: A Rising Market' co-authored by Sean Peasgood (President & CEO) and Marcel Valentin (Vice President) of Sophic Capital.

‘But it’s a new development in a new area, so how long will that franchisee take to reach break-even – how long before they’ve burned through the $200,000 while trying to build the business? If you are a big corporate, you can afford to take the hit for a while because the losses in that store are being subsidised by other profitable outlets, but as a stand-alone franchisee, you’re reliant on the area taking off fast – and landlords make no promises.’ Nonetheless, Stuart found that a popular franchise brand gives you considerable muscle when negotiating on premises, location, fit-out contribution and terms, even with the major mall operators. ‘Landlords are keen to get franchise brands in because their name will help build foot traffic, whereas an independent is more of a risk so they won’t offer such good terms. And the better the brand, the more you can ask for.’

What goes where

Fit-out support, supplier contributions, product training and marketing assistance all sound wonderful, but they can also be a source of friction if franchisees are not fully aware of what is involved. If a franchisee can buy that bottle of milk at 2c per litre less because it’s on special at Pak’n’Save this week, they might understandably feel aggrieved – but in the long term, a trusted supplier should offer better pricing, better quality, delivery to the door, continuity of supply (a major advantage) and many of the other benefits as well. The real issue comes if franchisees feel that the suppliers are offering volume rebates to franchisors that are not being passed on to franchisees in some form, especially if the franchisees suspect that prices are being inflated as a result. ‘It’s a matter of balance and transparency,’ suggests David Steytler, an advisor who works with a number of well-known franchise brands, including La Porchetta. ‘A franchise is a complicated business model and very few can operate on the revenue from fees and royalties alone. Supplier contributions often fund a number of important services and also strengthen the franchisor’s overall revenue stream, much of which is typically reinvested back into the development of the franchise system.

• No previous experience necessary – we train you in every aspect of the business and provide ongoing professional development • Comprehensive flight operations training, resulting in CAA issued certification. Gain new formally recognised qualifications! • Operate under National Drones’ Unmanned Aerial Vehicle Operator Certificate (UOC), saving you significant time, effort and money • The ability to leverage our multiple accreditations including ISO9001, OHSAS18001 and ISO14000 • Access to National Drones' business systems, processes and procedures • Access to National Drones' software platform SMART DATA • Comparatively low ongoing costs with a minimum of fees and payments • Ongoing support from the National Drones' Corporate & Support Office and your designated Field Support Consultant, equally committed to your success

For further information contact National Drones today Hello@nationaldrones.co.nz www.nationaldrones.co.nz 8

‘But it does have to be explained up front. Franchisors need to tell franchisees, “I make my money via a, b, c, d, e … There’s nothing to be ashamed of in having a business model that works, as long as franchisees know how it works and still feel that they are getting a good deal.’ Andy Lucas agrees. ‘In our disclosure document and franchise agreement it is declared that we receive licence fees and payments from suppliers, but we don’t declare individual amounts because suppliers don’t want commercially-sensitive details to be generally known. ‘Most suppliers have wholesale price lists so we can see what benefit we are getting for our franchisees. It’s about making sure licence fees and support are not so large that they make the final price to franchisees higher than “standard” pricing.’ Of course, different industries require different approaches. While the hospitality sector has big brand suppliers whose best offers come in the form of more complex deals, at Pack & Send Matthew Everest says, ‘I refuse any incentive offered by suppliers and inform them that I would prefer any benefits to be reflected in the best rate back to our franchisees. We only receive royalties.’

Finally

Specialist franchise accountant Philip Morrison has investigated many different franchise models and says that buying power is critical to success. ‘As Andy has demonstrated, supplier contributions come in all forms and a well-funded and well-resourced franchisor can use them to build a better business for its franchisees. ‘It’s really a matter of balance. Where the franchisor makes their money is where they will focus their efforts, so it’s important that they are reliant upon their franchisees being profitable rather than just selling lots of product. ‘A good, well-established franchise has a lot of buying power. Used wisely in all sorts of ways, this offers about the author both franchisor and franchisees bottom-line financial benefits, better Simon Lord is Editor of promotion, better resources and Franchise New Zealand. significant competitive advantages. Thanks to everyone who It’s yet another reason why good contributed to this article. franchises work so well.’ Franchise New Zealand

Winter 2019

Year 28 Issue 02

opportunity: home services

V.I.P. Home Services provides an executive income from a lifestyle business

UNBELIEVABLY GOOD E

ver dreamed of becoming your own boss and working the hours that you choose? Dreamed of becoming financially independent with a healthy lifestyle? Well, Grant Bailey did – and he’s achieved it. Just over seven years ago, Grant invested $23,000 to buy a V.I.P. Home Services lawnmowing franchise in West Auckland. ‘It was an incredibly low investment for a business that’s now averaging over $10,500 a month,’ he says. ‘I don’t employ staff, I mostly work just 35 hours a week and quite often I do a 4-day week, so I’ve got an executive income from a lifestyle business!’

Indoors Estelle outlines the first opportunity. ‘We’re on the hunt for local people with a keen interest in all aspects of home care and cleaning, both residential and commercial. ‘Do you want to be working in your community, out of the office in an ever-changing workplace? Perhaps you love to be organised, clean and have an eye for detail? Do you love cleaning, ironing, window washing? Are you experienced as a cleaner, housekeeper, home carer, maid or au-pair?

Grant’s only regret is that he didn’t do it 10 years earlier. ‘That was all my fault,’ he chuckles. ‘I was employed fitting double glazing back then and I actually spoke to V.I.P. but I didn’t believe that the figures they showed me could possibly be true. When I went back to speak to them years later, I still had my doubts about the sums – but actually, what I’m achieving far exceeds them.

‘Even if you have no experience but a passion to learn, we can still help you, whether you’re looking for an entry-level business opportunity or a management role where you can run your own crew with multiple teams. That applies to both indoor and outdoor franchises.’

‘I’ve paid off a couple of mortgages on our homes and one we kept as a rental property, and my wife and I go to visit our son in Canada most years. We don’t go mad with spending but we don’t have the restraints of a wage earner so if we want to go out for a meal or someone invites us to Melbourne for a week, we can do it without worry.’

As Grant has explained, V.I.P’s outdoors franchises offer many of the same advantages. ‘If you’re eager to get out into the sunshine and are interested in landscaping, lawnmowing, groundskeeping, pruning, maintenance, hedge trimming and more, we would love to hear from you,’ says Estelle.

Grant is upfront about how he’s got to this point. ‘In the first couple of years when you’re buying equipment, learning to maintain it and building the business up, you’re just getting started. After that, well you just follow the system and keep going. There’s no magic in it, it’s the old equation – effort equals reward. Be dedicated to your work and committed to your clients and good things will happen.

‘Whether tending someone’s small backyard, mowing acres of lawns, washing houses or being a general groundskeeper, your workplace is ever changing.’

‘V.I.P. is a great franchise to be in. There’s a lot of help and support, and we all look out for each other. And it goes on getting better. I’m 65 this year and I was thinking of hanging up my weedeater, but it’s an extremely exciting time with lots of new things going on at V.I.P. over the next few months, so no – I’m staying!’

Variety of options

John and Estelle Logan are the National Franchisors for V.I.P. and say that Grant’s initial reaction of ‘I don’t believe these figures’ is not an unusual one for potential franchisees. ‘As Grant says, it takes time to build your business up, but if you put the effort in then this franchise really does deliver,’ says John. ‘There are many of our franchisees earning as much as – and even more than – Grant. ‘That applies both to our indoor (home & office cleaning) and outdoor (lawnmowing & gardening) opportunities. We have work available for new people all across the country right now – what we need is more people who are looking to be “rewarded for their efforts,” as Grant says.’

Outdoors

Freedom and protection

Estelle points out that, ‘Franchise ownership gives you the freedom of owning your own business and having your own contracts but with the protection and support of the multiple award-winning V.I.P. franchise family. This isn’t just a self-employed job – it’s a career which fits around flexible hours of your choosing. ‘We provide full training to help you carry out your work efficiently to professional standards, and to set up and manage your own business. There’s a paid training period as you learn the skills you’ll need, then ongoing support to help you grow. ‘V.I.P. has franchise opportunities available for sale in your area right now. There is a varied range of investment options, so don’t be like Grant and wait 10 years – contact us and find out for yourself.’ Grant smiles: ‘And if you still don’t believe it, give me a call and I’ll tell you myself!’

advertiser info V.I.P. Home Services www.viphomeservices.co.nz Contact Nationwide Enquiries P 0800 84 74 96 Estelle@viphomeservices.nz

Exciting Café Opportunity Available in

G NIN T E P O GUS U A MID 019 2

• Turn key operation & support • Huge residential development • JV opportunityavailable

Contact Murray Belcher on 021 483 500

Franchise New Zealand

Long Bay Village North Shore Auckland

Winter 2019

Year 28 Issue 02

opportunity: business & commercial Hands-on approach gives Jim’s Test & Tag franchisees the best of both worlds

small business

Ann and Peter Mahon: big market, big brand, big buying power and big hearts

BIG BUSINESS A

fter redundancy from the aircraft engineering trade, Peter Mahon sought a new career in a hurry. ‘I was pushing 60 at the time so it was a bit of a worry, but I had a friend who was in Jim’s Test & Tag and decided to buy the franchise myself. Within 20 months, I was doing so well that my wife Ann and I bought the area franchisor business for Waikato.’

with nearly 1,000 Jim’s franchisees altogether we’re backed by huge resources and get great group deals. For example, Jim’s franchisees can obtain a brand-new Nissan vehicle at 25 percent discount, while Cory’s Electrical offer 42 percent off trade prices for most appliances.’

Jim’s Test & Tag provides testing and tagging services for electrical equipment in workplaces, as well as fire extinguisher inspections and sales, all according to the relevant standards: AS/NZS3760:2010 for electrical equipment, and NZS4503:2005 for fire extinguisher inspections. Since new Health & Safety regulations came into force in 2016, there’s been no shortage of work for Jim’s franchisees, who don’t need electrical qualifications to test safety using specialised gear.

‘But it’s not just about buying power,’ says Peter. ‘Our training programme is the envy of many other groups with 12 solid days at Jim’s Melbourne headquarters teaching you everything you need to start running your own business. After that, you’re up and running from day one. The franchise fee of $55,000 +gst covers everything bar your vehicle so when you return from Melbourne you will have available your territory, test equipment, uniform, promotional material, business cards, pens and a first aid kit and fire extinguisher for your vehicle – in short, everything.

‘All Kiwi businesses must ensure their workplace is safe for everyone, and electrical equipment needs to be inspected at least annually,’ explains Peter. ‘Much building site or workshop equipment needs more frequent inspection, so it is a growth industry which provides a recurring source of income.’ And now the Mahons have taken an even bigger step. With 35 years’ financial experience behind her, Ann has left the bank and joined Peter as Jim’s Test & Tag New Zealand becomes the only division of Jim’s headed from outside Australia.

Doing it differently

So why the change of policy from one of the biggest and most successful franchise groups in Australasia? ‘I went to Jim’s management one day with a host of reasons as to why things were not working as well as they could over here, and two days later they came back with a proposal that I take over the role of Divisional Franchisor for NZ,’ says Peter. ‘We do things slightly differently this side of the Tasman and Jim’s appreciate that. 85 percent of what we do is identical – same operations manual, same systems – it’s just that we are very people-centred. One Aussie described us “like big fluffy teddy bears”.’ Teddy bears or not, Peter is proud of everything about Jim’s Test & Tag and is very keen to grow the brand beyond the current 40 franchisees here. ‘Jim’s Test & Tag is the largest group involved in the electrical and fire inspection industry in Australasia and

Ensuring workplace safety: the team behind Jim’s Test & Tag New Zealand franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Everything you need

‘I can’t stand certain industries which include what I call the “buts” – a low fee to bait you, then when you start enquiring it turns out to be “plus this and plus that,” which is dishonest. Our fee may seem high, but it is all-inclusive and represents quality from every angle.’ There’s just one part of the Test & Tag NZ franchise which can’t be included in the franchise fee, and that is the vehicle. ‘There are too many variables there because we’ve made it very flexible,’ says Peter. ‘You can have a twin-cab hi-rise ute, or a suitable van, and they could be new, secondhand or leased. This will be the only additional outlay on your franchise purchase price.’

Big heart, big opportunity In addition to a big market, big brand and big buying power, Jim’s Test & Tag New Zealand also has a big heart. ‘We look after our franchisees,’ says Peter. ‘One of our guys had an accident last October, and he’s still off work with no return date set. If he were independent he’d be in trouble by now, but all of us have banded together to cover his customers so when he does come back he’ll still have a business. Furthermore, Jim has put his fees on suspension so that’s not costing him anything either.’ It’s not just the Kiwis who are teddy bears, it seems! Peter says there are currently opportunities for more Jim’s Test & Tag franchisees throughout the country, and also for area franchisors in Taranaki, Auckland and Wellington. ‘This is not a job without a boss – it’s a business where you must be advertiser info your own boss, so you have to be Jim’s Test & Tag honest with yourself,’ he laughs. www.jimstestandtag.co.nz ‘But if you want to be part of a terrific Contact group that gives you all the support Peter Mahon you need to build your own business P 0800 454 654 in a growing industry, call me and info@jimstestandtag.co.nz find out more.’

opportunity: food & beverage

making people

HAPPY HAPPY

Hachi Hachi is the funky and affordable Japanese food franchise

ushi, sashimi, bento boxes, noodles, rice burgers, teriyaki and curries – the fresh and healthy appeal of Japanese food has seen it become a firm favourite in recent years. Combine that with affordability and the expertise of two entrepreneurs with a track record of success in the restaurant business, and you have all the ingredients for an exciting new franchise. Hachi Hachi (in Japan, the word is associated with luck and infinity) was founded in Christchurch in 2013 by long-time friends Bundit Kijpalakorn and Titi (Bo) Khemarangsan. The Thai-born restaurateurs met at Canterbury University where they were studying engineering and computing, but their love of hospitality soon saw them develop a number of successful restaurant businesses in the city, including being franchisees of a popular café chain. Today, there are five stylish and ultra-modern Hachi Hachi eateries in and around Christchurch. Now, with the brand and systems well-established, they have launched it as a fully-fledged franchise with all systems, procedures, and management and support staff in place to support national (and later international) expansion. ‘Our vision for Hachi Hachi is 200 restaurants world-wide by 2035,’ says Bo, ‘so we are looking for franchisees for both the existing outlets and new locations as we focus on franchising. ‘Hachi Hachi Rolleston has already been franchised, and we are looking for people for the four other proven, profitable outlets. There are also opportunities for franchisees to set up new Hachi Hachi restaurants in other parts of the country using our proven formula.’

Quality food at reasonable prices

Bundit explains that he and Bo share a passion for food and creating the opportunity to bring people together. ‘It’s very much part of our culture to eat together around the table, and we love that aspect of food retailing. At the same time, we both have strong business backgrounds, and our engineering and technology training enables us to develop highly efficient processes and systems for delivering quality food at a reasonable price. ‘We learned early on that to be popular with the New Zealand palate, the food had to combine fresh local ingredients with authentic and exquisite flavours. That was a big help in establishing our future direction franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Hachi Hach: five stores already and more to come

with Hachi Hachi. Our goal was to find a way to deliver Japanesestyle food at popular meal prices ranging from $5 to a full feed for under $20. That’s what we’ve done, and it’s made Hachi Hachi both popular and profitable.’

Keeping franchisees ahead

‘As franchisees ourselves, we gained invaluable insights into leadership, systems and the reasons behind brand standards,’ says Bundit. ‘We also understand why it’s so important for a franchisor to be passionate about their business, to commit to ongoing change to keep franchisees ahead of their competition, and to help franchisees in achieving their own goals. When you want to grow big, there is only one way forward – and that’s to work with franchisees who are committed to success. That’s why we developed the Hachi Hachi model with the aid of professional franchise advisors like Philip Morrison of Franchise Accountants who helped put in place the training and support our franchisees can rely on.’ Philip comments that having developed five company-owned stores already, Bo and Bundit have proved that the Hachi Hachi concept can be profitable, viable and sustainable. ‘This will provide anyone looking at investing in this franchise with some confidence that the model can work.’ The Hachi Hachi franchise fee of $35,000 +gst includes a comprehensive package of training, mentoring, marketing collateral and assistance with premises location, design and fit-out. Capital of $375-500,000 is required for fit-out and equipment. ‘Lunchtime currently accounts for over 50 percent of sales, so we look for high foot traffic areas such as a CBD but not shopping centres, where the overheads are so high,’ says Bundit. ‘Hachi Hachi features modern, funky design elements for a recommended 130-180 square metres, including kitchen. There’s generally table seating for 60 to 70 as well as space for customers calling in for grab-and-go service.’

A passion for food and business

Bundit and Bo point out that Hachi Hachi is not a cookie cutter franchise, with franchisees encouraged to add a little local spin to suit their particular location and market. ‘You don’t need previous hospitality or Japanese cooking experience, either,’ says Bundit. ‘Instead, we’re looking for franchisees who share our passion for food and business, and who believe in Hachi Hachi’s values of affordable Japanese food combined advertiser info with exceptional customer service. ‘We’ve identified potential sites throughout New Zealand as well as the four established Christchurch stores, so if you’re looking for something different and have the ability to manage a fast-moving business, don’t hesitate – contact us now.’

Hachi Hachi www.hachihachi.co.nz Contact Bo Khemarangsan P 0-3-341 5288 M 021 117 1066 bo@bbkgroup.co.nz

opportunity: home & building

FACELIFT YOUR FUTURE Dream Doors provides the training and support you need

e don’t care if you’ve never picked up a hammer or assembled a flat-pack wardrobe – it’s not the job of a Dream Doors franchisee to be on the tools,’ says Adrian Kay. ‘Male or female, what matters is that you can sell, communicate well with customers and suppliers, and have a business brain or a burning desire to learn how to run your own business. We’ll teach you everything you need to know, so providing you follow the franchise’s proven procedures, there’s nothing stopping you from succeeding.’ Adrian could almost be talking about himself, having come from the people side of IT and knowing nothing about the kitchen renovation business that is Dream Doors before investing in the Christchurch franchise back in 2012. Since then, he’s built a $1.5 million turnover business, taken on a second franchise area in Ashburton, won the Dream Doors Franchisee of the Year Award six times and been named Home Services Franchisee of the Year in the Westpac New Zealand Franchise Awards 2017. Not bad for a man with no experience! Dream Doors has brought a new cost-saving concept to kitchen, bathroom or laundry refurbishment. Rather than throw out perfectly sound cabinetry, the company provides facelifts for a fraction of the price by replacing existing cupboard doors, drawer fronts, benches and other surfaces with brand new ones. Where total replacement is required as part of a home improvement, Dream Doors can do this, too. ‘In fact, new units are about 20-25 percent of our business,’ says Adrian.

Adrian Kay and Allison Russell of Dream Doors Christchurch

Learning the ropes

As well as running his business, Adrian now leads the franchise training division. After their first week’s induction, new franchisees spend the second week in Christchurch with Adrian. There they regularly leave the classroom to practise estimating and view installations as part of learning project management, quality control and other skills. Training also introduces the new franchisee to the proprietary cloudbased Franchise Management System that won the Digital Innovation Award in the Westpac New Zealand Franchise Awards 2017. ‘It literally does everything for a franchisee: tracks leads and revenues; measures advertising effectiveness; collects and monitors customer feedback and can identify potential issues, as well as enabling the franchise support team to keep a finger on the health of each franchisee’s business,’ says Adrian.

Value for money

He concludes, ‘I firmly believe that the franchise fee of around $75,000 +gst (less for smaller territories) represents tremendous value for a business that consistently returns such advertiser info strong profitability. ‘If you have the necessary sales, management and customer skills, there are opportunities throughout New Zealand to realise your dream business with Dream Doors, including Hamilton, Kapiti, Taranaki, Central Otago and Auckland. Give franchisor Derek Lilly a call now and find out more.’

Dream Doors (NZ) Ltd www.dreamdoors.co.nz/ franchise Contact Derek Lilly P 0-3-443 5133 P 0800 437 326 M 027 213 5133 del@dreamdoors.co.nz

Australia’s premier Test and Tag franchise Appliance Tagging Services now has opportunities for passionate franchisees in New Zealand

Low entry costs and large territories Access to an established ATS client base Sales and Marketing support Reports, invoices & debt collection done for you as part of Administration support  Genuine repeat business  No electrical experience required  Not weather dependent    

Contact Steve Wren +61 401 655 655 or by email to steve@ats.com.au www.appliancetaggingservices.com.au 14

Franchise New Zealand

Winter 2019

Year 28 Issue 02

TOTAL CONVERTS opportunity: food & beverage

Changing to Columbus Coffee was the right move for this Upper Hutt franchisee

ne of Columbus Coffee’s key points of difference is their strong relationship with Mitre 10 MEGA, which has seen over 30 outlets of the popular café franchise open within the DIY superstores since 2008. Both home-grown Kiwi brands, the companies’ shared commitment to customer service means they work well together. The New Franchisee of the Year for Columbus Coffee, Sandi Lockyer has a unique perspective on this – her family owns three Mitre 10 MEGA stores in the Wellington area, and she has recently managed the conversion of the old café in their Upper Hutt location to a sparkling new Columbus Coffee store. ‘The result has been absolutely fantastic on both sides,’ Sandi says. ‘Having Columbus Coffee onsite to deliver fresh, quality food and great coffee separates Mitre 10 MEGA from competitors, and makes us a one-stop shop for customers. We’ve created a space that suits families at weekends and our regular customer base every day. Tradies don’t necessarily want a pie and Coke any more, they’re looking for quality – and Columbus Coffee provides it.’

Expert advice and marketing strength

Sandi Lockyer on stage at the Columbus Coffee annual awards with MC Hilary Barry

Rewarding success

Sandi’s team enjoys being part of a group that recognises hard work and success. ‘We came on board at a time the franchise was driving consistency in its menu, with a focus on fresh, delicious meals to complement coffee and cabinet options. In addition to a core menu there’s also a selection of “local favourites” options, which allow franchisees to cater to their specific market, as well as meet the allergy and lifestyle choices of our customers.’ Her well-planned, well-executed menu also earned Sandi’s café the Food Brand Delivery award. But wait, there’s more! In Columbus Coffee’s own chef competition, Upper Hutt came home with first- and third-place prizes. ‘If our third chef hadn’t been on maternity leave at the time, we could have taken them all!’ Sandi laughs. ‘We have customers coming in to congratulate them, and it’s nice to see our chefs get recognition for the love, care and finesse they put into every meal. The franchise believes in keeping staff engaged and has great opportunities for development, training and awards. We want to get more involved in the in-house barista championships, too – our whole team is keen to grow.’

When the time came to make the move to the Columbus Coffee model, Sandi was keen to take advantage of the brand’s 24-year experience. ‘The building needed some work to fix acoustics, fit and layout, so Columbus brought in a team to help with the design. The function of the space was transformed with innovations such as a playhouse in view of the tables so parents could simultaneously watch their kids and enjoy a coffee.’

At a recent meeting, Sandi’s staff set their goals for the next year – which include going for the overall Franchisee of the Year award. ‘In terms of sales, we’re just behind cafés that have been going for five to ten years so that’s a great place to be. There’s some stiff competition, but we’re in it to win it! Running a café is hard work, so we love having something to motivate us to keep improving.’

Having run the original café, Sandi was no stranger to hospitality but took full advantage of the training Columbus Coffee provides to bring new franchisees up to speed with the latest systems. ‘Modules on finance, food and beverage, menu planning and marketing gave me great insight into different areas of the business, and highlighted gaps in what was previously offered in our store. We also had an executive chef and barista trainer come in to set expectations around service and delivery from the start, and that has made all the difference. Our customers are delighted and it’s showing in our turnover.

Fitting the bill

‘One of the biggest benefits of being part of the Columbus Coffee franchise is their marketing support. Not only do we have access to resources for local marketing, we also benefit from an extensive national marketing programme. Columbus Rewards has over 300,000 members to date – it’s a unique, nationwide customer engagement programme that tracks spending down to the soy milk in their latte. As well as being a loyalty programme, the system is designed to drive customer engagement and help us to anticipate our customers’ needs and plan promotions accordingly. It also allows us to provide better service, receive feedback and quickly resolve any negatives.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Columbus Coffee has opportunities from $280,000. Franchisees across the network benefit from a brand which evolves constantly to stay fresh, relevant and exciting for franchisees and customers alike. ‘You don’t need to have café experience,’ says general manager Peter Webster, ‘You just need the right attitude and drive to succeed - our systems and training provide the rest.’ Having been through it herself, Sandi agrees. ‘The training sets franchisees up for success because it’s tailored to suit people with varying experience and knowledge, then back it up with first-class systems and support. Whether you’re looking for great coffee, great food or a great franchise, Columbus Coffee fits the bill.’

advertiser info Columbus Coffee www.columbuscoffee.co.nz Contact Angela Manihera P 0-9-520 1044 M 021 883 486 angela@columbuscoffee.co.nz

news

UPDATES FROM OUR WEBSITE Our pick of the top stories from www.franchise.co.nz

Franchise New Zealand is much more than a magazine. To keep up with the latest news, issues and opportunities, go to our website at www.franchise.co.nz, subscribe to our free newsletter and follow us on Facebook or Twitter.

FRANCHISE AWARDS DUE TO SHINE IN 25TH YEAR

Franchisors, franchisees, master franchisees and specialist advisors are being encouraged to enter the 25th Westpac New Zealand Franchise Awards.

The New Zealand Franchise Awards recognise the top performers in franchising and help promote best practice. Franchising has grown massively since 1996, so for the silver jubilee year, the Franchise Association is promising a refreshed entry and judging process to create an even more memorable awards experience for everyone. ‘This is your chance to become part of history and stand alongside “the best of the best” in franchising,’ says Robyn Pickerill, CEO of FANZ. ‘All the categories have been

reviewed and revised for this year’s awards to make them even more relevant to today’s franchising.’ In all, there are a total of 19 awards to be won. Entry is open to all Franchise Association members and franchisees of members. In each category, there’s a questionnaire to help entrants submit the relevant information, and full scoring guidelines are supplied to show where marks can be gained or lost. These can be downloaded now from the Awards website. Entries must be submitted by 5th August 2019. The Awards will be presented at the 25th Anniversary Gala Dinner in November.

BUSINESS STILL NERVOUS DESPITE BALANCED ECONOMY In line with other business surveys, the Franchising Confidence Index showed continuing uncertainty about business prospects in the coming year. According to Dr Callum Floyd of Franchize Consultants, which conducts the quarterly survey, ‘The April Index demonstrated continued subdued sentiment due to a variety of factors; not least, decreasing demand, increasing labour and other operating costs, and reduced labour supply.’ It should be noted, however, that the survey was conducted before the cancellation of the proposed CGT. The next Index is due to be published in July 2019. Sentiment reductions were reported for access to suitable franchisees and staff, operating costs per franchisee, franchisee profitability and access to financing (which hit an all-time low at negative 31 percent). Meanwhile, increases were reported for growth prospects, and to a lesser degree, available suitable locations. Franchisor comments were mixed across different industries. It’s apparent that the decline in some retail sectors means that while good sites are becoming increasingly available to other premisesbased businesses, the shortage of suitable franchisees and staff means that there are more opportunities available than people to take them up. That’s good news for franchise buyers, who will have more options. It may also encourage existing franchisees into multi-unit operations where the business model allows for that.

Franchise prospects looking up as CGT canned Franchise growth prospects are expected to improve following the announcement that the Coalition Government will not be introducing a Capital Gains Tax.

The original report from the Tax Working Group proposed that profits from sale of appreciating assets such as businesses, intellectual property, shares and land investment property would be subject to tax. Such a tax would potentially have hit small business badly, as the potential for capital gain from starting or building a business can be a prime motivator. This applies especially to greenfields franchises, where franchisees take on new locations from scratch. With this uncertainty removed, it is now hoped that existing and future business owners can plan for the future with more confidence. Nick Stevens, Senior Business Broker at Link Ellerslie, says, ‘We are about to see huge numbers of businesses coming to the market as the baby boomers (1946 to 1964) are looking to retire. These business owners have worked hard for many years making huge sacrifices working long hours to build profitable businesses that they could sell and reap the rewards of this hard work in their retirement years. ‘It’s excellent news for all business owners and, of course, franchisors and franchisees that the CGT will not be going ahead. We have seen a real nervousness around this from both vendors and purchasers, especially on how it was going to be calculated and the introduction time-line.’

Dream Doors franchisor Derek Lilly agrees, saying, ‘The business and housing sector had taken a brief pause or slow-down in recent months. This in my opinion was a direct result of investors/people holding off buying franchises, houses and businesses, because of the likely implications of Capital Gains Tax. The total amount of money is interlinked in many more ways than you may think in the economy. I am now personally hoping for a resurgence in franchise applications as a direct result of the Government’s actions.’ From the hospitality sector, Peter Webster of Columbus Coffee says, ‘My view is that no CGT is a good thing. I am sure a number of potential buyers would have been holding back, concerned that they would be better keeping money invested in their personal home than taking the risk of investing in a small business that could then cost them in tax at the time of sale. Building a business and increasing its value with no CGT is preferable to doing the same then losing a chunk of value at sale to the IRD – especially as the threat included no indexing of initial value.’ Specialist franchise accountant Philip Morrison says that fears that the Government was out of touch with the business sector and doubts about their governance of the economy had caused high anxiety levels for many, with a resulting lack of confidence around business decisions. ‘I think that made a dent, but things are more steady now.’

Regions boosted as more families leave Auckland A new report has found that almost 33,000 people left Auckland for other parts of New Zealand over the four years to June 2017, with housing affordability and traffic being among the key reasons. The average Aucklander apparently spends around 450 hours per year in a car, either as driver or passenger - three times as much as the next highest area (Christchurch). While the exodus

from Auckland is offset by immigration and a positive inflow of New Zealanders in the 20-24 age group, there are high outflows of people in their late 20s and 30s - the peak working years for many people.

Franchise New Zealand

Winter 2019

Year 28 Issue 02

www.facebook.com/FranchiseNewZealand

www.twitter.com/FranchiseNZ

Westpac predicts NZ economy to pick up growth

The latest Quarterly Economic Overview from Westpac predicts more stability in the global economy and the NZ economy to exceed 3 percent GDP growth. Dominick Stephens, the Chief Economist of Westpac, writes, ‘The dramatic decline in interest rates over the past few months is going to be a game changer. Over the coming year we are expecting the global economy to stabilise and the New Zealand economy to pick up to above 3 percent GDP growth. ‘It is not all roses, however ... New Zealand businesses are struggling to pass on the cost increases that they are currently experiencing. Business confidence is low, and firms have become wary of investing or employing. This business malaise will be hard to shift, although it might ease a little over the year ahead. ‘No doubt some of this grumpiness relates to dissatisfaction with Government policies that have added to business costs, such as minimum wage increases, changes to employment law, and increased regulatory requirements. But an equally important aspect

Flying tonight! The BBC has recently highlighted a Bangkok restaurant with an unusual method of service delivery. Rather than carrying its speciality product to tables, the flaming chicken is fired from a catapult and caught on a spike attached to the helmet of a unicyclist. Customers are also encouraged to have a go (minus the unicycle).

is that firms are not confident about their ability to pass on cost increases. Technology changes and international competition have put more power in the hands of consumers, and moreover, demand isn’t expanding quickly enough for firms to be able to justify price increases.’ The cancellation of the proposed CGT ‘could go some way to alleviating the gloom among businesses in recent months, perhaps giving a boost to investment and hiring. It also significantly alters the outlook for the housing market. We now expect house price growth to re-accelerate to 7 percent next year. That in turn will help to underpin household spending growth over the next couple of years.’ This is worth noting because one of the factors reportedly affecting franchise growth in recent years has been the reduced equity that home owners (especially in Auckland) have been able to borrow against in order to fund new business ventures. House price growth should ease this and may bring new buyers into the market.

Don’t expect it to take off here – we shared the clip with former FANZ chairman Brad Jacobs, now one of the directors of rotisserie chicken chain Bird On A Wire, who wondered, ‘How does OSH handle flying flaming chickens?’

NZ’s Award Winning Franchise Law Team Khushbu Sundarji

Stewart Germann

Andrew Skinner

SGL STEWART GERMANN LAW OFFICE

•Specialist franchise skills •Experienced business lawyers •NZ and international reputation

in brief • McDonald’s Corporation has announced its investment in New Zealand-based mobile engagement software company Plexure, which powers a version of the fast food chain’s global mobile app in 48 countries outside the US. It is the fast food giant’s first-ever investment in a mobile app vendor.

• The owner of one of New Zealand’s best-known retail franchises wants to ‘make the chain great again’. Mad Butcher has come under a lot of scrutiny following several closures, a court case and the sale of the franchisor company back into private ownership, but says it is now experiencing double-digit growth again.

• Australian fast-food chain Grill’d has taken meat off the menu for a day to draw attention to its plant-based alternative burgers. Founder Simon Crowe reckoned customers wouldn’t be able to tell the difference, and believes the business will make 50% of its menu plant-based by 2020.

• The Big Mac index is well-established as a way of comparing purchasing power between countries but now the company is becoming a diplomatic outpost, too. Under a new agreement in Austria, any US citizen in distress or whose passport has been lost or stolen can get assistance from their nearest branch of McDonald’s.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

•A proven track record •Outstanding references

09 308 9925 www.germann.co.nz 17

EXCITING

NEW OPPORTUNITY!

Since 2001 ASWEFA have been industry renown for extremely high standards, a dedication to safety and a commitment to outstanding customer service by providing forklift and worksite training to companies and individuals. Joining the ASWEFA team is partnering with a market leader! No training experience necessary. Full training and support will be p r o v i d e d b y knowledgeable and experienced staﬀ, all dedicated to helping you succeed!

All incoming calls are handled by our dedicated Customer Support Centre, who also carry out scheduling, invoicing, issuing of certiﬁcates and many other administration tasks for you. Reducing the workload and allowing our franchisees to focus on their core tasks and freeing up time to grow their business! With your customer calls answered and your workload scheduled, you’re able to take time oﬀ when you need to. This provides a better work / life balance! WORK

LIFE

Don’t Delay, Make a Change Today! For More Information on this BRAND NEW Franchise Opportunity, contact ASWEFA:

Ph: 0800 ASWEFA (0800 279 332)

A variety of investment packages available to suit. Entry level packages for sole traders, through to larger business models with several trainers on board. Select the franchise option best suited to you.

Franchises now available nationwide! This brand new opportunity allows you to get in on the ground ﬂoor and dominate your local area.

web

www.aswefa.co.nz

3 Tolich Place Henderson AUCKLAND 0610

ASWEFA A Safe Working Environment For All

opportunity: business & commercial

ASWEFA wants franchisees to provide worksite equipment safety training

take yourself to

NEW HEIGHTS

e’ve all lifted something the wrong way and felt our bodies complain – the pain can last for weeks. Now, imagine what can happen if someone is using a forklift incorrectly and what they’re lifting weighs tonnes, not kilograms. The potential for damage to them and their business is enormous. That’s why ASWEFA exists.

forward in their careers and own their own business. ‘Perhaps you’ve been on the factory floor in a middle management or team leader role? Maybe you want more responsibility for outcomes, a change of pace or more control over your time? If you’re a people person, this is the opportunity you’ve been waiting for.’

ASWEFA stands for A Safe Working Environment For All. The company provides an extensive range of worksite training courses to companies and individuals, offering forklift licensing; wheels, tracks and rollers; dangerous goods; and elevated work platform courses. Training is carried out in the workplace, at ASWEFA’s own facilities or, for some course options, online.

ASWEFA is a professionally-developed franchise model. ‘We have a tried-and-tested training programme for new franchisees, starting with a three-month national certificate in adult education as per ITO regulations. We will support you through the qualification, and then give you our programme and systems training while waiting for ITO moderation. That way, as soon as you’re qualified, you’re ready to go!

Originally founded 18 years ago as First Choice Forklift Training, ASWEFA has two Auckland sites, a dedicated team, and a new name to reflect the wider range of services they provide. To meet nationwide demand, they’ve put their industry and business experience into developing ASWEFA as a franchise and are looking for the right people to provide training through opening their own branches around the country.

‘With both an instructor and sales trainer close by for the first month, the franchise gives you the best chance to establish your business and build your confidence. Our Customer Support Centre takes care of bookings, payments and certification processing, and has the expertise to advise customers about different equipment and licences they may need on the spot. We give our customers all the information from the start so there are no nasty surprises, and no staff operating machinery they aren’t qualified for.’

More than compliance

‘Our reputation is built on more than just helping clients meet everincreasing health and safety regulations,’ says Treena Myers, the company’s managing director. ‘It’s not just about “being compliant” – our mission is to help people in high-risk environments understand the overall effect an incompetent or unlicensed driver can have on a company. Poorly-trained operators can harm machinery, product, property and, above all, people. At the end of the day, everyone wants to get home safely – and without thorough, equipment-specific training, the risks can be huge.’ ‘Not only is equipment and safety training a Health & Safety Act requirement: there are constant changes and upgrades to machinery which mean ASWEFA is constantly busy. Our customers aren’t just local companies – often they have multiple locations around the country – and for contractors, having accreditation from ASWEFA can be the difference between getting the job or not. The growing demand means we need to increase our reach to provide the best training to more people, and we believe franchising is the best way to combine our experience and systems with dedicated people on the ground.’

Get off the floor

Treena is looking for people with experience in industry and good people skills who want to move Treena Myers of ASWEFA franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Time for your family

‘ASWEFA started as a small family business, and it’s important to us that we keep that focus – not only so franchisees can take time for their own families, but also so they feel like a part of ours,’ says Treena. ‘Starting a business on your own with no support, you never really switch off. In the early days, I remember one New Year’s Eve spent fielding work calls while on a bridge in San Francisco – that’s what you want to avoid! ‘With the Customer Support Centre, customers are responded to quickly so you can switch off completely and come back to a fully-booked schedule. Nobody does training on public holidays or over Christmas so it’s an opportunity for you to progress your career while getting the lifestyle you want.’

Ready to go

ASWEFA is ready to appoint franchisees throughout the country in city centres and other industrial areas. Treena says, ‘We will provide all the training, systems and support you need to get established in your own business in an essential and advertiser info growing market – one that is backed by legislation, no less. ASWEFA ‘Those who already have the necesssary qualifications could be up and running within six weeks, If you’re ready to take yourself to new heights with an experienced team behind you, call me today.’

www.aswefa.co.nz Contact Treena Myers P 0800 279332 M 021 211 9446 treena@aswefa.co.nz

franchise management: customer service

KEEPING THE CUSTOMER PROMISE Shoppers Anon helps franchisors and franchisees build sales and reduce risk

hen it comes to protecting your brand, positioning an ambulance at the bottom of the cliff is too late. ‘That’s why we’re the ambulance at the top of the cliff,’ says Ross Cohen, operations and projects manager of Shoppers Anon. ‘We can help franchisors and franchisees identify potential issues with brand standards, staff training, hygiene or safety before they become major headaches. Furthermore, through our proven ability to provide a clear picture of the customer experience, we are able to help devise strategies to retain and grow the customer base and help create stronger, more profitable businesses.’ As the name suggests, Auckland-based Shoppers Anon was founded on the cornerstones of mystery shopping and standards auditing. Under CEO Nigel Burrows, who has spent 30 years in compliance and food safety, the scope of services offered has expanded significantly and the company has become part of NSF International, a global organisation specialising in public health and safety. Mystery shopping is now part of a whole process – test, measure, train and re-measure – that can help businesses improve and grow. Shoppers can also carry out mystery shopping by phone and test online enquiry systems and responses to ensure that everything is working as it should. The increased scope of services goes beyond brand standards to include: supply chain assurances and due diligence of all suppliers; risk management projects; regulatory guidance and global standards audits; incentives development and advisory services that can cover new ideas, environmental health and customised training.

Direct support where it’s needed

Shoppers Anon manager Donna Gower says that measuring a business from a true customer perspective should be viewed as an investment, not a cost. ‘Rather than responding to a franchise system compliance issue or a regulatory breach, we can help franchisors and franchisees prevent it happening in the first place. Franchisor teams can’t spend all their time on compliance issues during field visits, but if they have third party data on issues they can direct help where it’s most needed.’ One area critical to many franchises is food safety. ‘With recent changes such as The Food Act 2014, food safety is in the spotlight,’ warns Ross. ‘Noncompliance can have severe financial repercussions and the very real risk of ruining a brand’s reputation – and franchisees’ businesses are at the mercy of a single non-compliant operator. ‘The Sale of Liquor Act is another regulation with far reaching consequences. Franchisor teams can’t be everywhere at once to assess regulatory as well as customer service compliance. We, on the other hand, can have a compliance team of over 3,000 well-briefed and well-trained pairs of eyes and ears on the job. That’s got to be invaluable for the franchisor and franchisees. ‘Then consider the procedures, processes and brand standards developed by the franchisor. When adhered to, these are the formula for success. However, human nature being what it is, some franchisees can be lax about compliance or just think they know better. Either way, the actions of just one franchisee can impact negatively on all fellow franchisees. Whatever the industry or market, there will be competition and brand loyalty is increasingly a thing of the past. Get it wrong and customers won’t think twice about leaving you for a competitor.’

Impartial advice

Nigel says that because Shoppers Anon is impartial, its findings are better accepted by franchisees. ‘Our objective is to provide impartial, highly-

qualified results. We want all our customers to succeed and like nothing more than giving a clean bill of health. However, when we do find a potential issue before regulators or customers encounter it, the savings on penalties, sales and brand value can add up to millions of dollars. ‘Honestly, I can’t think of a single customer who hasn’t benefitted from involving us. There is little point in measuring just for the sake of it – we always work to achieve a commercial benefit for all of our clients. To help your business improve sales, delight customers and reduce risk, call Donna and find out more.’

advertiser info Shoppers Anon www.shoppersanon.co.nz Contact Donna Gower P 0-9-481 0156 M 021 032 9163 dgower@shoppersanon.co.nz

Invest in the future of your business Determine franchise systems compliance through mystery shopping Identify strengths and gaps in brand compliance and service delivery to give you the edge in your market. Capitalise on the power of our proven systems to discover what really happens when customers visit your business. Devise strategies to retain and grow your customer base, by accessing targeted feedback from our extensive shopper network.

Mystery shopping solutions Results oriented analysis Customer retention strategies Find out more: Contact Manager Donna Gower 09 481 0156 021 032 9163

dgower@shoppersanon.co.nz www.shoppersanon.co.nz

Franchise New Zealand

Winter 2019

Year 28 Issue 02

giving kids

SKILLS FOR LIFE Kelly Sports wants people to run in-school and after-school programmes

aul Jamieson believes Kelly Sports is a unique business opportunity for the right people, and is thrilled the franchise is growing strongly and having profound effects upon New Zealand children. ‘We like to refer to all our franchisees as business partners, and we mean it. Kelly Sports is set up for success at every step of the way, because the more you succeed as one of our partners, the more we all succeed.’ It was through his own children that Paul became involved with the franchise. ‘My kids were involved in impressive programmes at their school which were run by Kelly Sports, and that got me interested. When I was a boy, my mum ran a day-care centre during the holidays and I started coaching cricket at the age of ten. My love of sport, coaching and kids started then. ‘Fast forward more than a few years and I was a father myself, managing a technology company and in need of a change of direction. Buying Kelly Sports was absolutely the right move for me and growing it steadily ever since has been deeply rewarding, because the effects on the kids we teach are so long-lasting.’

Teaching respect, confidence and fitness

Kelly Sports was originally set up to help Australian children 25 years ago. In 2007 the franchise crossed the Tasman and now boasts 36 franchise zones offering in-school and after-school sports programmes at hundreds of schools around New Zealand. ‘Kelly Sports encourages kids to have fun and give sport a go,’ says Paul. ‘Sport offers young people challenge, healthy competition and respect, and physical activity builds fitness and gives children a place to channel their energy – all of which leads to better life preparation. ‘Our franchisees and their coaches spend a lot of time getting kids to practise basic skills such as running, jumping, throwing and catching within an awesome, fun environment. Some are naturally sporty so they can further hone their skills, but many are a bit shy or resistant to trying a new sport. It’s a great feeling when they excel, and they gain so much confidence as a result. That can transfer to so many other things in their lives. Without physical activity, children can get into a downward spiral – something sport can reverse.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Kelly Sports programmes are welcomed into schools around the country for other reasons, too. ‘Child obesity is a big issue in New Zealand, and Kelly Sports is providing part of the solution as we strive to encourage a healthier lifestyle. Schools have a crowded curriculum these days and sports are being squeezed off the agenda. And, to compound the problem, many teachers are not that sporty themselves so they don’t have the skills and confidence to teach sport and physical activity. That’s why a second and increasingly important string to the Kelly Sports bow is professional development for teachers in coaching and delivering sport.’

Genuine business

Kelly Sports has established franchises from the top of the North Island to Dunedin. Franchisees come from a wide range of backgrounds and include mums and dads as well as sports people such as former NZ softball captain and current NZ Black Sox coach Mark Sorenson in Wellington. ‘There are no limits to who can own a Kelly Sports franchise as long as they have the right enthusiasm,’ says Paul. ‘Financially, it makes sense; as always, the more you put in, the more you get out and some of our partners are making six figures annually. But the first priority is to have a genuine love of working with kids, and a clear focus on enjoying the environment you want to create. Personally, when I attend an event I always try and talk with the kids first – I can catch up with the adults later, but I want the children to feel special, express themselves clearly, and enjoy sport and physical activity.’ ‘If Steve Hansen himself were to roll up tomorrow and tell me he wanted to join us, I’d simply ask, “How well do you relate to five- and six-year olds?” I’m not sure that age group would appreciate Steve’s dry sense of humour as we do! You need to be able to get down to the kids’ level and be prepared to take the mickey out of yourself – they appreciate that.’

Around the country

To fulfil Kelly Sports’ mission to get all New Zealand’s kids fit, healthy active and confident, Paul is looking for franchisees for several areas, including Taranaki, Tauranga, Nelson, Rotorua, Northland and Southland – ‘A choice of climate to suit every taste, really!’ he laughs. ‘The investment required is $40,000 +gst and includes everything from initial training, equipment and a business development plan to support with signing up your first school programmes. ‘This is a deeply satisfying business – what else can you be involved in that can have a major impact upon young people for their entire life? I once explained to someone what I did for a living and he replied, “That’s not work… that’s play!” Maybe it is, but its effects are long-lasting. Give me a call and find out more.’

advertiser info Kelly Sports www.kellysports.co.nz Contact Paul Jamieson M 021 409 241 paul@kellysports.co.nz

buying a franchise: financial matters

TALKING MONEY Daniel Cloete from Westpac explains how buying a franchise can make funding easier

hen people talk about the benefits that a franchise can offer, buying power is always one of the first that come to mind – as the cover story this issue illustrates. The ability of a franchisor to negotiate better deals with suppliers on behalf of a large group can provide franchisees with a significant competitive advantage. Being part of a successful franchise brand makes a difference when it comes to banking, too. It can make getting funding easier, and make a significant contribution to your bottom line. That’s not just because of the size of the franchise, but because of the amount of data and experience a proven franchise system brings to the table. Looking at the franchise’s business model, track record and size allows the bank to: 1. Establish funding solutions based on the business model’s track record. These allow the franchise system to grow, with funding available to potential franchisees which might not be the case with a small independent business.

JUMP at this opportunity

2. Develop transactional banking packages based on the volume of the whole group. This may include transactional rates, equipment finance, merchant packages, Daniel Cloete etc. 3. Offer personal banking packages. Franchisees in some systems are able to get personal banking discounts as part of the banking package for their group. 4. In some cases, for well-known and accredited franchise systems, it may also be possible to fund new set-ups against the projected business income. For franchisors and franchisees, having the right information to present to the bank can therefore make a big difference.

The due diligence process

Anyone considering buying a franchise should do proper due diligence on the franchise system in general, the people behind it, and the prospects and/or history for the particular location or territory being considered. This is best done with the assistance of a specialist franchise accountant and lawyer to help you understand the financial numbers and risks yourself. Talking to other franchisees is an excellent way to learn more about the business model, culture and profitability in the group. When looking at buying an existing or setting up a new business, it can be difficult to find industry figures or KPI’s against which to measure the financials or projections for the business. A franchise business model has many advantages that can make the due diligence process easier – and can therefore also make getting funding simpler. In a well-run franchise, the franchisor should be able to give you the

where active play is serious fun

Wonderful opportunities available for passionate people! Do you:

Jumping Beans has a 30 year history of empowering parents/ caregivers to raise happy, healthy and self-regulating children through the provision of early childhood physical activity classes, giving our kids the start in life they deserve.

have a passion for helping children get the best start in life? want to directly impact the lives of both children and caregivers in your local community? want to take the next step and run your own business, while being part of a team of like-minded people? believe you have what it takes to grow and market Jumping Beans within your area? enjoy a challenge and have the drive and commitment for success?

contact Sophie TODAY :-)

021 264 0619 sophie@jumpingbeans.net www.jumpingbeans.co.nz

PERFORMANCE | COMMUNICATION | COMPLIANCE | LEARNINg MANAgEMENT

Franchise New Zealand

Winter 2019

Year 28 Issue 02

Looking for a business with heart? Join Freedom Drivers

Make a difference in your community franchise system benchmarks based on real numbers from other franchisees in the group. This could include fundamental KPI’s such as the rent and wage costs the business model can afford as a percentage of turnover; gross profit margin; sales in comparable areas; and more. In addition, franchisees should also enjoy the advantages of a proven business model; strong brand; on-going development of the product or concept; initial and on-going training and support; the aforementioned buying power and, importantly, good management information systems which collect and analyse all this data. All of these factors support bottom line profitability and resilience. From the point of view of a franchise banker, they also make the business more fundable because they are quantifiable. That’s a great help when you are looking to buy, and may also mean a higher price once you come to sell the business.

Calculated risk

By comparing (benchmarking) the financial performance and potential Return On Investment with others in the same (or similar) groups and independents in the same industry, you can develop a much better understanding of your proposed business. That will not only lower the risk, but also generate information that can assist you and your accountant to create a viable business plan and funding application. That’s not to say that there will be no risk at all. External factors like normal economic cycles, industry changes and competition affect all sorts of businesses, including franchises. So do internal factors such as not understanding the management requirements or business model – not following the franchise operating system, in other words. Having the wrong funding structure and overpaying for an existing business can also increase the risk factors. Something else that you should certainly take into account is your chosen brand’s reputation in the market and the financial health of the franchisor. Look at the franchise disclosure document, the franchise agreement, and ask the right questions from the franchisor. This is why you should use specialists who really understand franchising: accountants, lawyers and franchise bankers will have a great deal of background knowledge about the industry in general and, quite probably, your chosen franchise in particular. Make the most of their experience. It’s also worth noting that, over the last couple of years, the multiples being paid for good franchise businesses have been going up. This is because of the financial success of franchises in many industries over the last few years; it’s also stimulated by people looking for better returns than the property market. If you’re looking at buying an existing franchise outlet, though, you’d be well advised not to over-pay – do proper due diligence and take good advice.

Summary

Experience shows that purchasers who put in time and effort in the investigation stage have a much better understanding of the key business drivers and relationships that make a business succeed or fail. If the process is done well, and with the right professional advisors, the purchase or establishment of a franchise business can provide worthwhile financial and personal benefits and can be highly satisfying. Good franchises offer about the author many advantages, including the Daniel Cloete is the National opportunity to access preferential Franchising Manager for funding or ongoing terms. When looking at funding, talk to a specialist franchise banker who understands the franchise brand, its business model and also knows the transactional requirements of the system. This will not only enable you to source the most appropriate funding package, but also enable on-going support from your bank after buying the business.

Westpac. For more information, contact your local Westpac Franchise and Business Banking Specialist on 0800 177 007 or email: franchising@westpac.co.nz The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Are you looking for a flexible lifestyle business building community relationships in a growing sector? Are you kind and caring? A good communicator who enjoys driving? Freedom Drivers provide affordable, personal transport and assistance for all ages. Full training and ongoing support provided.

We are expanding our network

Call now to ask about availability in your area!

0800 333 499 franchises@freedomdrivers.co.nz - www.freedomdrivers.co.nz

CLEAN UP!

...with your own ready-made business Want to work for yourself but not by yourself? Want a rewarding local business that you can tailor to your own and your clients’ needs? We are looking for local partners who believe in great service, who will genuinely care for each client & enhance The Housekeeper’s reputation for trust, integrity and attention to detail. The Housekeeper has built a simple but highly effective business model for a superior home management service. Caring for our clients’ personal space, creating a calm & relaxed environment is what the brand is all about. The Housekeeper is a bespoke service for private homes only; offering meal prep, cooking, laundry & chemical‑free cleaning. We do not offer any commercial cleaning. If you want a healthy work life balance for yourself and your clients, contact Rachael now to discuss opportunities in your area. rachael@thehousekeeper.co.nz

027 253 3882

! fast. K IC ng

as gh, are rou d o n b rl la /Ma l Auck son a l r e e t, N sev oas land, C t s I s rth We go, tral No a t O en nd, ki, C hla a t n u a So ar le: y, T ilab es Ba a v k la Stil u, Haw t a naw Ma

U selli Q E re

B es a tori

ri r e T

Cheers!

Here’s to running your own local franchise beverage company.

There’s never been a better time to own a beverage business! With the New Zealand non-alcoholic 1 drinks industry valued at around 1 billion NZ$ and growing 3-4% year on year, this is a great opportunity to join us and build a profitable, valuable business in your district. Join KIWI Beverage Company and become a successful franchisee, selling and distributing our range of New Zealand owned and made beverage products to the route trade. Behind you all the way

We have all the production equipment, all you need is a small warehouse in your area, some racking, a small electric forklift, a compact car and a delivery van. And of course, the desire to work hard to build your own beverage business. We’ll fully train you to run your business. We’ve got a full range of new and iconic New Zealand brands, and significant experience in the local beverage market, so you’ll be on the fast track to success.

Ahead of the game

There’s a huge worldwide trend toward no-calorie drinks, and KIWI intend to be at the forefront of this trend and stay there! Most of our products are sugar-free, making them the healthiest drinks in New Zealand.

Our ready-to-go range

• Rio Gold fruit juice • Rio Little Frutti fruit drink • Dirty Dog energy drinks • Kiwi Fizzy soft drinks • Crazy Kea natural & flavoured spring waters • Frutee Fabulous Fruit sparkling fruit drinks • TIKI Guarana energy drinks • BerryGood soft drinks • IKON sports drink • And more to come!

Ready to make your move?

Please contact David to check if your area is available, and to request an information pack. Call David on 0275 093 385 or email david@kiwibeverages.co.nz

opportunity: business & commercial

KICK START YOUR OWN BUSINESS Kiwi Beverages franchisees gain additional bonus as more brands and supermarket chains sign up

iwi Beverages is growing fast. Just five months after the home-grown drinks franchise was launched, the first 10 franchisees are on the road and the first distinctive fridges have been installed in retail outlets. Another four franchisees are already in training, so around half the available territories are already taken. ‘Move fast if you want to be part of our future,’ advises franchisor David Thexton. David is the founder of Kiwi Beverages, a new distribution franchise which sells and delivers New Zealand-made non-alcoholic beverages to the retail and hospitality trade. David knows the market – he founded the Rio Beverages business, which had almost $100 million in sales before he sold it to Coca-Cola in 2002 – and he’s confident because he knows franchising. After Rio, he turned the consulting firm he founded next into an international business with over 150 franchisees. ‘The New Zealand non-alcoholic beverages market is currently worth some $1.2 billion,’ David explains. ‘It’s dominated by a couple of big names, but by offering something different – locally-produced fruit juices, energy drinks, sports drinks and waters – I’m confident we can take at least 10 percent of a growing market. We’re putting 10,000 signwritten fridges into shops, convenience stores and hospitality outlets around the country, and offering a great opportunity for sales-driven franchisees who can find outlets and service them. ‘The ingoings are really low (the average territory costs just $72,000 +gst) but the potential rewards are considerable. With 20 percent margins and relatively low expenses, a top-performing franchisee could be making $600-700,000 per annum and own a business worth much more than that when the time comes to sell. I know from my Rio days that some people will genuinely achieve that, so if you’re prepared to back yourself, call me now!’

More good news

In the last three months, there has been more good news for Kiwi Beverages franchisees. First, the exclusive product range is being extended to include four new brands offering iced coffee, iced tea, flavoured milk and protein drinks on top of the 52 product lines already stocked. ‘Retailers love the fact that our range is all New Zealand-owned, New Zealand-made,’ says David. ‘There’s something for everyone to get passionate about and we’re getting very high uptake.’ Secondly, a just-signed arrangement will see Kiwi Beverages products going into over 200 Pak’nSave and New World supermarkets all over the country. ‘That’s a big deal for us which will provide franchisees with an instant sales boost as well as valuable awareness of the new brand in their territories,’ David explains.

‘And we’re just appointing a highly-experienced National Sales Manager whose first job will be to go to the head offices of over 40 national retail and food chains to build distribution there, too. It’s all very positive stuff.’

Focus on sales

Kiwi Beverages franchisees are expected to focus on sales while also managing the distribution network in their territory with a delivery driver. With a tablet-based ordering system, overnight delivery and fast turnaround, they won’t need to carry much stock – all most franchisees will need is an electric/hybrid car and a 5-tonne van, along with space for sorting orders, all of which can be leased. ‘You don’t need to buy the retail fridges, either, keeping ingoings to a minimum,’ David explains. ‘We have a range available to suit different outlets, from countertop and slimline right up to triple door fridges, all branded. Each fridge is a shop-in-a-shop, earning for you and the retailer every opening hour. Once installed, all you have to do is keep it stocked. ‘Investment levels range from as little as $40,000 in the smaller areas, up to $105,000 in the big ones. Areas still available include Auckland (7 areas), Taranaki, Central North Island, Manawatu, Hawkes Bay, West Coast, Southland, and Otago.’

Make it happen

Franchisees are expected to have excellent sales skills and considerable energy. ‘If you have the determination to build a successful business in your own territory, we can provide you with the training and support to make it happen,’ David promises. ‘There are specially-designed systems for managing the business and the route trade, marketing materials (including a 16-page brochure), uniforms and the sign-written Prius cars and Iveco vans, as well as the fridges. ‘As well as the national distribution deals, we will teach you to negotiate with local retailers and food outlets so that you are in control of your own business. We run trainings every two months for new franchisees and their delivery drivers, too. By doing these in group sessions, it helps build friendships and creates an atmosphere of support, then there’s a mini-conference for franchisees every three months to discuss what’s happening, share ideas and solve any problems. ‘We have so much experience in this industry that we’re able to kick start new franchisees right away. To learn more about opportunities with Kiwi Beverages, contact me now!’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

advertiser info Kiwi Beverages www.kiwibeverages.co.nz Contact David Thexton M 0275 093 385 david@kiwibeverages.co.nz

buying a franchise

Business Broker Franchise Finally, a business opportunity that can utilise the business skills you have spent a lifetime developing. Transworld is one of the largest business and franchise brokers in the world, with over 580 brokers in 12 countries, and an impressive 40-year track record of success. This opportunity will enable the right candidate access to tried and proven systems, underpinned by innovative technology to build their own successful business and asset for the future. We are looking for suitable candidates with these types of backgrounds: • • • •

Owned and sold a successful business Entrepreneurial Senior business management Banking/mortgage/insurance/business broking

DO YOU HAVE THESE SKILLS? • • • •

Professional and ethical Business acumen A self-starter Can build and manage a team

Your experience together with our systems and processes will deliver exceptional results to the right candidate. Let’s Talk! The exiting opportunity is ready to go now! Investment is under $100,000. For more information check out our franchisee information website: www.tworldfranchise.co.nz or contact David at david@tworldbusinessadvisors.co.nz

WHY BUY 12 good reasons why buying a new franchise can make more sense than buying an existing one

hen you look at buying a franchised business, you’ll often have two options – buying a brand-new location that you’ll need to set up from scratch, or taking over an established business that has been run by an existing franchisee or under company management. An existing outlet might seem tempting. It will have an established customer base, positive cashflow and, if it employs staff, trained people in place who can help as you get to grips with the challenge of running your own business. But buying a new franchise – what some franchisors call a ‘greenfields’ location – can offer even more benefits. Here are 12 key points to consider before you make your decision. 1. Price In most cases, a new franchise will cost less than an established one, because you will not be paying a premium for ‘goodwill’. Goodwill is the reputation that a business has built up – the factor that has customers coming through the door and results in proven sales performance. If a business is profitable, you can expect to pay a significant amount for goodwill over and above the value of the business’s equipment, fit-out and other assets. A new business may not have those sales yet, but something to bear in mind is that a franchise with a well-known brand will already have goodwill in a brand-new location even before it opens its doors. That’s why you get queues outside a new McDonald’s, or why companies like V.I.P. or Jim’s can provide new franchisees with work from their very first day. 2. Potential It’s said that when a new franchisee takes over an existing business, the turnover goes up – or down. One thing it rarely does is stay the same. The risk is that when you buy an existing business, it may already have got as good as it’s going to get. The seller might tell you about all the potential it has, but if it’s so easy to grow, why haven’t they already done it? Unless you’re buying a business that has been poorly-managed and are confident that you have the skills, energy and ability to turn it round, growth isn’t always easy. When you buy a franchise unit in a new location, you may start with a turnover of zero but you have massive potential. Benchmarking should enable you to see what is realistic in any particular location and you’ll have a lot of support from the franchisor to help you achieve it. Listen to that advice, put it into practice and growth will follow. 3. Capital gain Let’s look at goodwill again from the opposite direction. When you start a new business, not only are you paying nothing for goodwill but, as you build your reputation and client base, you are developing goodwill of your own. When the time comes to sell, that increases the value of your business and the price you can get for it. In many cases, the capital gain you achieve on buying a business, building it and selling it for a much higher price, will be effectively tax free. It’s much harder to make a similar level of capital gain on an existing business. 4. Area If you’re looking for an existing business within a franchise, your choice will be limited to those which are currently for sale. This means you may

Franchise New Zealand

Winter 2019

Year 28 Issue 02

UY NEW? need to look at moving to a new area, or face a long commute, to get the business you want.

understandably, to capitalise on their hard work by getting the maximum price they can for the business.

If you’re prepared to do that, fine – but opening a new franchise might allow you to be exactly where you want to be with far less disruption to your home life. Starting a new business is a time when you need all the family support you can get, so keeping things simple may be a better option.

9. Training

5. Location New shopping areas and housing developments are springing up all the time. If you want to take advantage of these new markets, you have no choice but to open a new business to service them – and a franchise offers many advantages. Franchisors will usually have done their homework on where and when a new unit will become viable, have the contacts to acquire the best locations and the negotiating power to do the best deals. Where retail premises are required, landlords will come to franchises first looking for established brands to provide pulling power and marketing muscle – the muscle that will bring you customers from day one. And a new business will come with a full-term lease, meaning you can arrange funding over a longer period. You can also negotiate things like the rental bond, lease terms and fit-out contributions to suit you, whereas with an existing business you can inherit some less-than-favourable terms or escalation clauses. 6. New fit-out Franchisors – and landlords, too – know the value of keeping an outlet looking bright and fresh. Most will require a revamp every three to five years, and this is unlikely to be cheap. When you buy a new franchise unit, you have all that time to build your business before a re-vamp becomes necessary. If you buy an existing unit, you’re likely to have less time, and if you’ve stretched your budget or borrowing to the limit to buy into the business in the first place, that could give you problems. 7. New equipment Much the same applies to the equipment you need to operate your business, whether fixed or mobile. With a new franchise, you’ll be provided with the latest equipment chosen by the franchisor to be appropriate to the business you are operating. It will come with training, support and guarantees, and may even be able to be financed via an equipment lease, using up less of your precious capital. Buying an existing business means buying used equipment. It may not be current standard, you don’t know how it has been maintained and, if it proves unreliable, there won’t be much you can do about it. I know of one multi-unit franchisee who, on selling one of his units, first transferred all the newer equipment out of it to one of his other stores before the purchaser came in. Which brings us to … 8. Know who you’re buying from When you buy a new franchise, you are buying direct from the franchisor – someone who you will be working with for the next 5-10 years, someone who wants you to succeed and grow, someone who has a reputation to maintain and also has plenty to lose if you should fail. If they are a member of the Franchise Association, they are also bound by a Code of Practice and a Code of Ethics, and are required to provide a full disclosure document prior to your signing the franchise agreement. That’s a very different story from an outgoing franchisee. They will have no ongoing relationship with you or the brand – their primary concern is, franchise.co.nz – PUTTING PEOPLE IN BUSINESS

In a new franchise, all the operating systems and equipment will be set up properly from the very beginning. They will be the very latest systems, building on everything that has gone before, and designed to work together as efficiently and profitably as possible. Crucially, they will also be the systems that you learned during your training period. Buy a re-sold franchise and all sorts of things will vary subtly from what you learned. It will take time to spot the differences, to learn them and work out how to change them. Remember, also, that having non-standard systems or equipment may make it more difficult for the franchise support team to help when you have a problem. 10. Settling in When you set up a new business, it grows with you – you (usually) have time to adjust to the everyday demands and challenges, and to get used to processing work efficiently. This means you can give every customer the type of service you want them to be impressed by. Take over an existing business and you’re likely to be flat-out from day one. If you can’t cope with that, customers will think the business has gone downhill since you took over. It’s a lot harder to win them back if they start going somewhere else. 11. Set your own culture An existing business comes with an existing culture. If you have staff, they will be used to doing things a certain way – the way the previous owner wanted. They may be great and supportive, or they may have fallen into bad habits and not be operating the franchise the way it’s supposed to run – the way you will just have learned. That can lead to problems as you try to take charge. A new franchise gives you the opportunity not just to select the people you want to work with and train them accordingly, but to train your customers, too. How do you want them to think of your business? How often will they come to you? What do they expect to buy from you? If you’re mowing their lawn, are you also removing their garden refuse? If they like your coffee, will they also think to come to you when arranging lunch with a friend? It’s easier to set up perceptions than change them. 12. How far can you go? The final point comes down to what sort of challenge you want to take on, and what will give you most satisfaction: taking over an existing business or starting a new one from scratch? If you have an entrepreneurial streak, have confidence in the franchise you choose and have confidence in your own ability to listen, to learn, to apply yourself and, if necessary, to build and lead a team that shares your goals, then buying a new business and setting it up from scratch could prove more rewarding than anything else – both personally and financially. You’ll certainly have to work hard and put in the hours, but you’d have to do that anyway to make a success of an existing outlet. With a new business, though, you’ll have the satisfaction of seeing it grow from nothing and knowing that you did this. And you’ll also have the excitement of seeing just how far you can take it with the support of the franchise behind you. For some, taking over an existing business with existing cashflow feels like the safe thing to do. As the above points suggest, though, that’s not always the case – and the greatest potential often lies in the new.

HELPING NEW ZEALAND BUSINESSES GET ONE STEP AHEAD. Jason is one of the many New Zealand franchise owners weâ&#x20AC;&#x2122;ve helped to grow and achieve their goals. However you choose to measure progress, talk to us and find out how we can help your franchise get one step ahead. Rohann Dobbin

021 942 178

Shaun Neville

027 622 3336

James Phillips

027 449 2170

Email franchising@asb.co.nz for more information.

asb.co.nz/franchising

Jason Witehira, Ko NgaĚ&#x201E;puhi te iwi, Owner of New World Victoria Park

ASB Bank Limited 56180 19981 0219

opportunity: food & beverage

KEEPING IT FRESH Black & White Coffee Cartel is New Zealand’s first micro–roasting coffee franchise Franchisee Jun Li roasts coffee on the spot at his Victoria Street, Christchurch, café

from farmer to importer to roaster, there has been a minimal increase during that time – but from roaster to café, there has been an increase of nearly 300 percent.

‘I began to ask questions of the whole business; I recognised the advantages franchises offered but to my mind most of the big chains were a bit dry – I wanted something cool and funky for the modern market. I decided to move back to the South Island and create a franchise of my own.’

‘Well, at Black & White we cut out that jump and give it all to the café. We buy beans direct from the importer on a long-term contract, and they arrive in sacks at each café exactly as they left the farm in Honduras or Brazil. By roasting their own beans in-house, franchisees save 50-60 percent on the product cost. Better margins, better returns and a fresher product, too!’

ink Bowler says coffee is all he’s ever known. The 29-year-old has been in the industry since he was 15. ‘I started working at a small café in Wanaka, and that eventually led to my opening my own coffee joint in Wellington. Black & White Coffee Cartel grew from there.

Bink’s plan was based on solid overseas experience. ‘If you go to France or Italy, those little cafés on every street corner are renowned for their coffee, and they all have their own roaster inside,’ he says. ‘Most outlets in New Zealand don’t have that culture of absolutely fresh-roasted coffee, ground just moments before it is brewed. The big chains are mostly half-restaurants with mammoth kitchens – where are the small European-style cafés, with a raw feel and a divine aroma? That’s what I was aiming for.’

A business of your own

Bink not only succeeded – he ended up in partnership with his brother Luke, who manages building and store fit-outs and Alan Win, the strategist who develops the systems and prepares the documentation. And there’s one other rather important name – former All Black captain Reuben Thorne. ‘Reuben is our major shareholder and co-director, and his input and leadership has seen us grow rapidly. Today, there are nine franchised Black & White Coffee Cartel outlets in Christchurch and Queenstown with another about to open and further builds underway.’

‘People with experience in the industry are drawn to us because they love our points of difference, but we’ll consider anyone as long as they have a love of coffee,’ Bink says. ‘We’ve just started one franchisee for whom it is her first business. She had never even worked in a café, but she has the right personality. Hospitality is within – you’ve either got it, or you haven’t, and if you have then we’ll work with you and support you to build a business of your own.’

Economic advantage

Bink says that there’s another advantage to roasting on the spot – economics. ‘Since the 90s, the café business has changed a lot. Wages, rent and product costs have all risen, but the cup price has stayed around the five-dollar mark so margins have been squeezed ever tighter. The interesting thing is that as coffee beans move through the market

Every design is different

The key to the success of Black & White Coffee Cartel has been to turn owners into roasters as well as entrepreneurs. ‘Roasting is an art, and you can’t just go and learn how to do it with a big company, but we train you to help you deliver a great product every time,’ says Bink. ‘Like brewers or wine makers, roasters are usually happy people – there is a skill and romance involved which is far more than the sum of the parts.

Funky and flexible

As you would expect, Black & White Coffee Cartel offers a wide degree of flexibility for franchisees when it comes to café size, menu and décor. ‘Look at our Facebook page and you won’t see a dull corporate sameness to every outlet – we go for raw and funky,’ says Bink. ‘We serve classic-style café food, of course – croissants, pastries, bagels, scones, sandwiches – but some of our cafés make on-site, some buy in. In fact, some of our highest trading shops don’t have kitchens and just focus on customers in need of a grab and go coffee fix. ‘This bespoke approach means that investment levels vary according to location and operation, starting from around $350,000 for a fullyequipped turn-key business. Initial expansion is currently aimed at Timaru, Dunedin and Invercargill, but we welcome interest from all round the advertiser info country. ‘After nearly half my life studying coffee, I love it. Black & White is based on that love and on a deep understanding of how the business works. Come and join us!’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Black & White Coffee Cartel www.blackandwhitecoffee.co.nz Contact Norman Engel M 027 476 7870 nengel@savills.co.nz

opportunity: business & commercial

JOY RIDE Corporate Cabs provides better life for former exec

ob Wijntjes is delighted with his transition from stressed executive to Corporate Cabs owner-driver. ‘I had a good idea of the earning potential,’ he says, ‘but the reality has been better than I imagined – and the best part of all has been the improvement in my family life.’ After various eight-to-late jobs in banking and sales, Bob thought he’d really enjoy some flexibility and freedom. ‘I have two young children, and I was missing out on watching their sports and seeing them grow up. What could I do that would give me more time with them and a decent salary? I’d used Corporate Cabs a few times, and from a customer’s perspective they were always a very good experience. In mid-2016 I started asking a couple of drivers the right questions and found the earning potential was excellent. After my accountant had scrutinised the contract, I had little hesitation about giving it a go.’ Bob lives in Auckland’s Blockhouse Bay and is proud of Corporate Cabs’ image in the market place. A far cry from Uber and other operators, the company is the first-class travel of taxi services with up to 80 percent of journeys pre-booked through corporate accounts. This creates a secure income and working environment for its franchised owner-drivers. In return, they offer customers a reliable, professional service with vehicles immaculately turned out at all times.

Bob Wijntjes

No shortage of work

Bob says that Corporate Cabs really looks after its owner-drivers with full training and ongoing support. ‘At the same time, this role is autonomous and has freed me up more than I expected. Some weeks I put in more hours, some weeks fewer hours to suit family activities. There is no one breathing down my neck, and it’s a straightforward business to run. In my two-and-a-half years, there has never been a shortage of work. You quickly learn to gauge your clients. Some want to chat, but after a 17-hour flight many prefer silence. One thing I’ve learned is that however important the client, everyone is a human being – we can all laugh and get along well.’ Corporate Cabs has opportunities in all main cities, plus Queenstown, for people who want to take control of their earnings and be their own boss. ‘Many franchised owner-drivers are turning over $100,000- plus, while they can also employ others or take on a second car,’ says franchise manager Dave Thornley. ‘An investment from $20,000 provides everything you need to get your Corporate Cabs business off the advertiser info ground.’ Corporate Cabs www.jointhefleet.co.nz Contact Dave Thornley P 0-9-632 0616 dave@corporatecabs.co.nz

Bob Wijntjes is definitely a fan. ‘I’d really recommend it. If you are thinking of a new business, talk to Dave then speak to some of the drivers. You can talk to me, for starters!’ FundLine_LOGO_final.pdf 1 6/08/2018 4:39:26 PM

Want to be your own boss? Are you looking for a successful business? Want to be up and running straight away? Franchisee territories with established customer bases available now! Ecomist provide high quality products and services for pest, insect and odour control, for both commercial and residential customers. Join the team today to enjoy full training and support and great growth potential.

FAST & FLEXIBLE

CMY

Many people looking to get into business in New Zealand can find it difficult to raise the funding they need if they don’t have the sort of assets that meet the requirements of the mainstream lenders. That’s especially true if they are new to the country and have no credit history in New Zealand. Fundline Finance has been established to fill that gap to help entrepreneurs get into small-to-medium-sized businesses, including retail and service franchises, suppliers and small-scale property developers.

What do you need? Every situation is unique so we consider every application on a case-bycase basis. There is no strict line between what we will and won’t fund, and we will consider a wide variety of assets such as residential and commercial properties, land and sections, vehicles, business inventories and other investments – both first or second-ranked mortgages. If you already have an established business, we’ll also consider continuous cashflow and invoicing. It means we can provide initial funding, capital injections or working capital to assist businesses with difficulty in obtaining bank finance or cover temporary cash flow gaps when, for example, business is seasonal, tax is due, there’s a gap in staff salary payments or new inventory or equipment is required.

Fast and flexible

Call or Email Craig P: 027 565 6418 E: craig.cameron@ecomist.co.nz W: ecomist.co.nz 30

Because we are a smaller-scale operation we can offer faster approval and draw-down facilities – normally within a few business days, or even faster on occasions. We provide credit lines of $50,000-$100,000 to enable quick business decisions to be made, and you only pay interest on what is actually used. There’s no term restriction – funds can be made available for as little as a day or for a week or months.

Find out more contact us today

www.fundline.co.nz 09 869 5529 info@fundline.co.nz

Franchise New Zealand

Winter 2019

Year 28 Issue 02

opportunity: business & commercial

STARTING OVER Former farmer found franchise future with award-winning Paramount Services

fter losing a six-year battle to be allowed to keep operating their pig farm in Cambridge, Roger and Elsa Johnson were ready for something new. ‘Being 60, I reckoned my employment prospects were limited so I started looking around at possibilities, including franchises,’ says Roger. It turned out to be the best move they ever made. ‘Ten years later we are sitting pretty, with a commercial cleaning business that’s still growing and a house just two back from the sea. We are very happy with how things have turned out.’ Roger admits, ‘I’d been badly burned by the experiences on the farm and had my confidence well knocked out of me. We’d bought a café in Tirau then sold that, and when I came across Paramount Services I felt the franchise offered a chance to develop a business with minimum capital outlay – that was rather important at the time! Paramount is a national company, and the support they offer franchisees was very attractive.’ It still is – Paramount is the current Westpac Supreme Franchise System of the Year, having won the same title in 2008, 2015 and 2018.

Steady growth pays off

Roger initially bought a small Paramount franchise with existing contracts in Tauranga. ‘It was turning over about $17,000 a month when I first started, but I’ve steadily built it up to around $40,000, and have just added a new cinema complex to my client base, too.’ Roger admits he knew nothing of commercial cleaning before joining the franchise, but says the initial training that Paramount puts all franchisees through gave him the foundation he needed to get started. ‘Today I have 12 staff. I’ve found that getting the right people and training them all to the exacting standards that Paramount sets is one of the keys to the business.’ In many cases, Paramount finds the customers and negotiates the contracts before passing them on to franchisees who manage the cleaning with their staff. Paramount also manages invoicing and debt collection, while guaranteeing payment to franchisees – something which new entrants or first-time business owners find very reassuring. Before signing up, Roger had the franchise agreement looked over by a lawyer as Paramount required. ‘He outlined the expectations, pointed out the obligations then said that with any good franchise agreement, if you follow the rules then it will just gather dust on the shelf … and that’s what happened,’ he laughs. ‘Paramount has worked with me all the way and if I didn’t have the cashflow at first to take up extra contracts as they came available, well, we found a way. If you can lay out a sensible plan, the franchise team is always very flexible and willing to assist you.’

Treated like family

Over the last 30 years, Paramount has become a leading company in both commercial cleaning and franchising. ‘We’ve evolved over the years, becoming an environmentally-conscious company and taking a stand on issues such as recycling, zero waste and absence of chemicals – something our clients really appreciate,’ says Galvin Bartlett, founder and managing director of Paramount Services. ‘Although we now franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Roger Johnson: ‘We are sitting pretty’

have over 1,800 clients nationwide, we’ve always been keen to retain a family feel with our 140-plus franchises. ‘Several of our franchisees have been recommended to the business by their friends, and several former employees have been so impressed they’ve also bought into the system and are now running successful businesses. At Paramount we go the extra mile, and many franchisees have commented that, as a company, we genuinely care about them. We want people to succeed and that rubs off on our clients, too. In fact, as our client base continues to grow, we need more franchisees to service them. ‘Paramount has plenty of opportunities in most areas of the country for people such as Roger who want to get into business for themselves with all the benefits and support we can offer to help along the way,’ says Galvin. ‘We expect high standards from ourselves and our franchisees, which is why we are still in business after nearly four decades. So if you feel you have the Paramount potential, call us – opportunities start from around $30,000.’

I’m glad I chose Paramount

The last word goes to 10-year franchisee Roger Johnson. ‘Commercial cleaning is a very competitive industry. I’m always being surprised by how many names are out there, and I’m just very glad I chose Paramount rather than any of the others. The fees you pay as a franchisee are money well spent in my view as they give you access to advisors, insurance and legal back-up, and financial horsepower you wouldn’t get on advertiser info your own! ‘If you are motivated and prepared to take advice coming from people with years of experience, this franchise is a pretty sensible and secure way to get into business,’ Roger concludes. ‘The people at Paramount really look after us.’

Paramount Services www.paraserve.com Contact Galvin Bartlett P 0-9-376 7850 M 0275 790 270 gbartlett@paraserve.com

Current and upcoming locations: Ponsonby Central | Takapuna | Orakei Bay Village | Tauranga Crossing Westfield Newmarket (opening November 2019) | Commercial Bay (opening early 2020) For info or questions: www.birdonawire.co.nz/partnerships Or call Brad on 027 526 3333

opportunity: home & building

ShowerFix needs DIY-savvy franchisees around the country for a specialist service

Wayne Caulton

SHOWERING PRAISE Y

ou know there’s a market for a repair business when everyone you talk to has a story about a problem they’ve had. For David Howe of ShowerFix, it came as no surprise when our editor started his conversation talking about the difficulty of finding a spare part for a shower door. The consultant David used to develop the ShowerFix franchise package also needed help after a leaky ‘repair’ carried out by a tradie. ‘That’s what we do – fix showers,’ David says. ‘And we are never short of customers!’ David is the third owner of the specialist business which was founded almost 45 years ago. He bought the company six years ago, changed the name to ShowerFix and set about putting in place the systems and support that would enable it to be franchised, with the help of the vastly-experienced team at Franchize Consultants. Today there are two franchisees (plus David himself and a contractor) servicing areas in Auckland, and demand for many more throughout the country. ‘Despite doing no real marketing, all four of us are flat out and we haven’t even scratched the surface,’ says David. ‘We’re working on everything from 1 year-old showers that were poorly-built or poorlyinstalled to 30 year-old units that need a refurb. ‘Fixing showers might seem like a niche market, but it’s a very big one,’ says David. ‘If a shower is leaking or a shower tray or door is broken, who’s going to fix it? It’s too specialised for a handyman, plumbers and builders don’t have the time or the mix of skills, but we do. We know what can go wrong, know where to get the parts and know how to fix them. We all carry hundreds of parts in the back of the van as well as all the gear we need to solve most problems.’

Satisfying and rewarding

Wayne Caulton started working for the ShowerFix franchisee in South Auckland last October. By Christmas, he’d decided he liked the business so much that he wanted his own, so he rang David and started his CBD franchise in February. ‘I’d been a gibstopper for 20 years and I wasn’t enjoying the hard physical side of it any more,’ says the Pukekohe man. ‘This suited my skills and was really interesting. Having been self-employed for so long I didn’t know much about franchising, but it’s been great and I soon learned the basics. It’s really satisfying doing a good job for someone

and solving their problems. You need some DIY skills and have to like working with tools, but most of all you have to think – and if you can’t work out a solution yourself, you can ring David or one of the others for a second opinion.’ Wayne says that the majority of the work he does is for property managers and real estate agents. ‘Look after them and keep them happy, and the work just keeps coming! But we also get homeowners ringing all the time because they’ve come to a dead end and only ShowerFix can help them. ‘From a business point of view, it’s definitely been a good investment and I’m so glad I’ve done it. Of course, it’s really a joint venture with my wife Christine – she had her own business before and handles all my bookwork and admin. We have a thriving business together and I wouldn’t be able to do it without her.’

Room to grow

David says that the ShowerFix franchise is ideal for a husband-and-wife team like Wayne and Christine, but there’s also plenty of room to grow. ‘Franchisees have their own marketing territory and as soon as they are busy enough they can employ someone and put another van on the road while they spend more time on sales. I’m still doing three days a week on the tools myself, but I’m looking forward to having more franchisees in place to take over that work, too. For new franchisees, practical skills are a must, and some plumbing and building knowledge an advantage. ‘You have to be able to work out problems and provide solutions, and you have to be prepared to learn new things every week,’ David laughs. ‘We’ll provide full training but there’s always something new!’

Affordable entry

New franchise areas are available from around $32,000 +gst, which covers all training, launch promotion, manuals, systems and a good supply of starting stock. ShowerFix franchisees will also need a suitable van. In Auckland, there are also existing areas in the north, east and west which come with an established customer base and fully-equipped vehicles. ‘These could be available from around $80,000 +gst,’ David suggests. ‘Every day is different. Some days you might do $600, some days $1,500. The business is highly profitable and on big jobs, there’s also the opportunity to work with other advertiser info franchisees, so contact me now to learn more.’ ShowerFix Wayne Caulton has no doubts. ‘I’m really happy with the franchise and I’d recommend it. If you have the right skills, ShowerFix is a great business.’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

www.showerfix.co.nz Contact David Howe M 0274 820 667 david@showerfix.co.nz

buying a franchise

questions to ask ABOUT SUPPORT What support will you get as a franchisee? Here’s how to find out

•

ne of the benefits of buying a franchise is that you should receive ongoing guidance to help you succeed and get the best possible return for your efforts. That’s why it’s important to have good support from your franchisor, both from a distance and in your own area. So if you’re looking at an opportunity, what questions should you ask to make sure you’ll get the right support? Ask the franchisor: • Where is your franchise support office based? What does it consist of? How many people are employed by the franchisor? What do they do? How many are in direct support roles, rather than in administrative roles? Can I meet some of your staff? Many franchises in their early stages have very few employees – however, as a franchise grows it requires additional support staff to ensure existing franchisees continue to receive service. • Exactly what level of support can I expect? In what areas? Is there any technical support, or on-going research and development? These are areas that can change fast. Do you have specialists in individual functions as well as generalists who understand the overall business? • What support would I receive during the opening period of my business? What on-going support services do you provide? Do you have a programme of visits and meetings to monitor progress and advise on improvements? How often would you visit me and for how

• • •

long? What can I expect us to cover and achieve through your field visits? How are the visits structured? Are they results-focussed? What specific business planning tools and guidance can I expect throughout our relationship from start-up to exit? What would happen if I had operational or business problems that I was unable to solve? What help would I get? What systems do you have in place to support key processes – eg. accounting, lead generation and management, benchmarking? How will I know how well I’m doing? Are comparisons of performance across key areas available to all franchisees? Is there help in analysing areas for improvement? This should be a key advantage of franchises over independent businesses. Technology makes benchmarking easy and is part of most good franchise systems. Is there any formal support system between franchisees? (eg. mentoring, a buddy system, franchise advisory council, intranet). Other franchisees can be a valuable source of help and support. What topics are covered in the franchise manuals? What format are they in: paper, disc, online? How many pages? How regularly updated? Do the manuals provide clear guidance and tools for local marketing? All franchises require the franchisee to be able to grow their business locally, so this is a critical area.

Don’t be shy to ask these questions – support should be a major advantage of buying a franchise, so you want to be certain you will get what you need. After all, it’s one of the reasons why franchisees pay ongoing fees.

Franchise New Zealand

Winter 2019

Year 28 Issue 02

opportunity: retail

CARPETED WITH SNOW Carpet Court delivers lifestyle and business benefits for young couple in the regions

wo years ago, Craig and Anna Williams decided to abandon their lives in Wellington and follow their passion for skiing and snowboarding to Wanaka. ‘Initially it was a lifestyle move,’ Anna admits. ‘We have two small children and wanted them to grow up in the wilds. Since we moved here, our lives have become so much more as a result of buying the local Carpet Court franchise.’ Craig owned a carpet and flooring installation company, while Anna was an auditor and accountant with Deloitte for 10 years. ‘Between us we had a broad range of experience, so didn’t just move to Wanaka for romantic reasons,’ Anna explains. ‘We knew the booming level of building in the area, and Craig had all the right skills to take advantage of that. His installation business took off very quickly after we arrived.’ Ironically, it was the sheer volume of installation work Craig had that motivated the couple’s move into the retail sector. ‘I could see that with the trade going gang-busters down here, I could spend the next decade on my knees,’ he laughs. ‘I didn’t really fancy that, so Anna and I thought of opening our own store. Although we know the flooring market pretty well, we realised it would be hard to make it as an independent. Carpet Court has a great reputation with strong repeat business, product satisfaction and customer experience, so when we heard the local outlet was available to the right people, we didn’t hesitate!’ As an accountant, Anna had little trouble getting her head round the figures. ‘I did due diligence myself and got some advice from an excolleague, too,’ she says. ‘Although we didn’t have quite enough equity to satisfy the bank’s requirements, the figures made sense and our family came to the rescue so we were able to go ahead.’

Smooth transition

Anna and Craig took over their new business in December 2018. ‘Of course it was a bit scary, but the franchise did everything it could to make it a smooth transition. Carpet Court talks about “franchise partners”, not “franchisees”, which reflects the nature of the relationship. Our induction training was spot-on, and putting faces to all the names at Carpet Court’s Auckland headquarters was great – everyone was so helpful, especially in HR, which is a new challenge for me. ‘As well as the training, we also spent a couple of months with the previous owners holding our hands in the Wanaka store, which gave us a handle on things and I found I really enjoyed it. We were lucky enough to inherit a couple of staff who’ve been with the business several years and they’ve been wonderful – they are very comfortable out front, which has left me free to concentrate on the nitty-gritty of growing the business while Craig continues managing installations. I’m still learning new things about flooring every day,’ she smiles. ‘When you are dealing with many of the big housing companies there tends to be a lot of compliance work, and having the support and experience of the franchise to navigate round that has been most useful.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Anna, Craig and the Williams children love their new life

Big numbers, big buying power

Carpet Court is the country’s largest flooring retailer, which gives it big advantages of scale over all aspects of business from buying power to marketing, via product range to accounting packages. ‘We already have around 60 stores, and are seeking suitable people to open new stores or convert existing outlets in key locations around the country,’ says Colin Jones, the franchise’s Head of Sales & Partnerships. ‘Carpet Court are the leaders in both the retail residential market and the commercial office market. We have national relationships with insurance companies, group builders, retirement village operators and most other large commercial organisations, which means a ready market for our franchise partners, and they also need to build relationships locally with trade customers and householders. With additional stores, we expect to grow the three million square metres of floor we already cover each year, giving our franchise partners even more buying power.’ Depending on location, an investment of around $250,000 is required for a new store including fit-out and initial stock, while conversion varies according to circumstances. ‘Occasionally, current stores become available, enabling people like Craig and Anna to take over an established business,’ Colin says. ‘Whichever option you’re interested in, contact me to find out possibilities in your preferred area. You need to be a good manager, have a sales-driven focus and be good at building relationships at all levels.’

The right move

To the question, ‘Would you do it again?’ Anna gives a very positive ‘Yes! Carpet Court has brought us all the advantages of big buying power and good systems, and I’ve got really stuck in here. Having a nearly-twoyear-old doesn’t always make it easy, but having the mountains and advertiser info the snow on our doorstep makes it easier to get the work-life balance Carpet Court we wanted. ‘We’ve bought into an excellent company at a very good time – Carpet Court was certainly the right move for us.’

www.carpetcourt.nz/ franchise-opportunities/ Contact Colin Jones franchise@carpetcourt.nz

Imagine up to $45,000 per annum profit for only one day a week.

fast! g n i o g e reas Ar hat your

to checkatilable y a d o t l Cal ill av area is st

Potential to expand up to $90,000.00 - $135,000.00 P.A. for 2-3 days per week (after qualifying period).

*Please note: Figures shown on this page are averages from recent data, actual results will vary depending on business environments.

Rewarding lifestyle business The Seasons Art Class run part-time, adult art classes throughout the United Kingdom, Europe, Canada and USA are now expanding into Australasia through specially selected area licences. • Well proven concept has been running with huge success for over 10 years (started 2009). • Currently operating over 125 branches throughout the UK and Europe. • Now teach thousands of adult students every year (currently over 4,800 every week). • Huge demand, our classes are always booked up to 6 months in advance. • Systemised business and marketing system.

Boost Your Income and Secure Your Future The Seasons Art Classes are now looking for licencees in towns and cities throughout New Zealand, to own and operate their own Seasons Art Class, with our total support. We have evolved a very successful business model, and we will make that available to selected

This elegant business model Can easily be operated alongside other business, work or family commitments.

Very fast return on initial low investment üü üü üü üü üü

Minimal hours – maximum return. Cash flow positive from Day One. Virtual monopoly business. Figures based on minimum targets. Only 40 customers every 3 months will generate this profit. üü Rapid return on investment up to 100% of your investment back in the first few courses. üü Opportunity to reinvest in 2nd and 3rd licences after qualifying period and double or treble your income. üü Our streamlined marketing program means you hit the ground running.

area licencees, to follow our proven, comprehensive guidelines and systems. We provide everything and get you off to a successful start within 2-3 months of licence allocation. You will soon be generating a substantial income from your exciting new business.

This is a complete business in a box. All of our curriculums are updated seasonally by our team of European Master Tutors.

ea rn on Ar only u t e r id p Ra t of vestmen Licence in

+GST

$49,995

No experience in art necessary Applicants must be well organised with positive communication skills and friendly disposition. Only one day per week at the venue, other days you can work from home (hours to suit you and your family). No experience is necessary as professional, qualified Tutors teach the class. You operate the business in a managerial capacity (we show you how). We’re with you every step of the way with exceptional on-going support, even well after you are up and running.

A fantastic way to really boost you or your family’s finances and secure your future.

If you are wanting a part-time business that you can grow, you owe it to yourself to call and find out more. r uest you q e r o T . ay nd Don’t Deol rmation pack all: FREE inf details, just ca Further

9 9 0 0 6 3 09 6 strictly limitedo, n. ld so s are Locationeetings being he Local m

opportunity: food & beverage

GROUND CONTROL A

fter 20 years each in the airline industry, Jason and Annabelle Sare wanted a complete change from corporate expectations. ‘We needed to break away and build our own future,’ Annabelle explains. ‘Today, thanks to Coffee Culture, we have 11 staff and a thriving business. The franchise has given us the flexibility and rewards of being our own boss, and we love it.’ Annabelle and Jason were based in Christchurch for a few years during their airline careers. ‘It was there that we first heard of Coffee Culture,’ says Annabelle. ‘The first store opened in Sumner in 1996 and we rapidly became regulars. We were thinking about a business of our own, and realised we’d found what was ideal for us, as our previous experience in the airline business had taught us how to build relationships with customers and how to retain them. In addition, we were used to managing people, so we reckoned we had some of the necessary skills at least!’

Coffee Culture provides former airline staff with dream business of their own

Annabelle Sare: ‘We love it!’

we would not be proud to own and run ourselves, and we offer many advantages to people wanting to build their own business. ‘There is no on-site cooking and therefore no requirement for larger premises, expensive equipment or chefs. Instead, we build arrangements with local suppliers who provide cabinet-ready food. Within our dedicated support team, we have a food specialist who keeps our menu tip-top with local and seasonal flavours being a priority, so there is always something fresh for our fan base.’

A great financial opportunity

Coffee Culture also has a unique approach to store design, as Annabelle explains. ‘I adore the way the franchise creates beautiful stores that are individually-designed and purpose-built to suit their local areas and operators – there is nothing boring or dull about the designs, and as franchisees we had a lot of input into what we wanted.’

Having fallen in love with Coffee Culture’s concept and magic, the Sares set their hearts on finding a way to get their own outlet going. ‘It took a few years and we had to work hard to achieve the goal but finally, four years ago, we were able to finance it through our super fund. A great strength of the franchise is that they will work with you and the banks to achieve the right lending structure. That really removed a lot of the stress for us, as did the initial training and the on-going help and advice we’ve received ever since. Support has always been a priority – there is someone assigned to each franchisee at Coffee Culture’s office who is available seven days a week.

Unlike some coffee outlets, Coffee Culture is open until late. ‘You’d be surprised at the amount of cake we serve later in the evening,’ says Annabelle. ‘We’ve found the key to operating our store is having a great attitude. If you have that, and a genuine interest in people, then you can learn all the rest.

‘In addition, we regularly get together with other franchisees and managers to share ideas, from which extensive training and operating systems are developed to ensure consistency. Equally important is the commitment by Coffee Culture to keep right on top of coffee trends and innovative food offerings. The menu is always changed from season to season, and it is always exciting to see what is coming up next.’

Don’t be stopped

Something different

‘Ideally, you’ll love coffee, have service industry experience and have a management role or small business ownership on your CV – but if you haven’t, don’t let it stop you applying if you have the passion it takes! As Annabelle and Jason have shown, some of our best customers have become our best franchisees!

Founded in Christchurch, there are now 18 Coffee Culture outlets around the South Island, plus a store in Hamilton and another in the North Island opening soon. ‘Because this is a formula that has successfully crossed the Cook Strait, we are now looking for enthusiastic candidates who recognise the potential here for something a little different,’ says Sacha Coburn, COO for Coffee Culture. ‘If you want to join a thriving New Zealand-owned coffee shop franchise which offers the finest service, glorious coffee and lashings of decadent treats on the side, come and talk to us. We are a coffee shop, not a café, and the key to our success has been nurturing our brand by nurturing our franchisees, their staff and customers. We’ve never opened a store that franchise.co.nz – PUTTING PEOPLE IN BUSINESS

‘Owning this store has been a great financial opportunity that allowed us to leave our jobs and work for ourselves whilst building a real asset. Coffee Culture is a fantastic, superbly supported business and I’ve learned heaps in the time we’ve owned it!’ If you are excited about owning your own business with a proven formula behind it, then Coffee Culture can be an exhilarating challenge. ‘It costs between $350,000 and $450,000 to step into your own business, much of which can be financed thanks to our strong track record,’ says Sacha.

‘Call us to see where we’re going next and find out if you could be a part of it.’

advertiser info Coffee Culture www.coffeeculture.co.nz Contact North Island Sacha Coburn M 027 475 0390 sacha@coffeeculture.co.nz South Island Mike King M 021 709 234 mike@coffeeculture.co.nz

opportunity: leisure & education

A FUN PLACE TO LEARN Just Kidz is franchising its unique pre-school education centres

ith New Zealand’s population about to reach the five million mark, the demand for pre-school education is higher than ever. That means big opportunities for entrepreneurs, but it’s not something to go into lightly: looking after families and helping educate the next generation is a precious task, and it’s also a highly-regulated industry. At Just Kidz, they know this only too well. Gavin and Deborah Muldoon opened the first Just Kidz in Dannemora 17 years ago, and there are now seven Just Kidz centres around Auckland, with an eighth opening soon. Four are already franchised, and the company is looking for suitable franchisees for other parts of the country, including a new centre in Warkworth. ‘Our pre-school centres are well-considered, purpose-built pre-schools, catering for young children’s best interests, loving care and educational needs,’ says Vanessa Henry, operations manager for Just Kidz. ‘Centres only employ qualified teachers or teachers in training to maintain our quality standards, and offer superior care by maintaining better-thanrequired child to adult ratios. ‘At the same time, we create a fun place to learn through play. Our educational programme is based on the Te Whāriki curriculum incorporating the educational philosophy of Reggio Emilia and RIE, which encourage children to be initiators and explorers, treating each child as a unique individual.’

Dedicated centres, dedicated teams

Although teachers are welcome, Just Kidz franchisees are not usually early childhood professionals themselves. Instead, they are people who know how to operate a good business and manage a dedicated team of staff, as well as sharing their passion for quality education. Each centre is purpose-built, often within new developments where there will be a ready demand, and high quality facilities and resources are put in place right from the start. A fully set-up centre licensed for 75 children requires a total investment of around $750,000, including working capital, and will take approximately 6-12 months to break even. ‘Generally, a centre will recoup the initial investment within 5 years, so with a renewable 15-year agreement it can provide a very good return for franchisees,’ Vanessa confirms. ‘Just Kidz manages the design and build, as well as the council and Ministry licensing process. We also recruit experienced centre managers and staff to help the franchisee get off to the best possible start, and provide the training, programmes and systems to ensure compliance standards are met,’ says Vanessa. ‘Thereafter, there’s on-the-spot guidance with regular visits to provide support on all sorts of details from administration to environment, programme advertiser info delivery and financial health checks. ‘Just Kidz is now ready to expand nationwide, including the lovely town of Warkworth, where we’ve already found a centre manager and just need an awesome franchisee. Contact me now to find out more about this and other locations.’

Just Kidz www.justkidz.co.nz Contact Vanessa Henry P 0-9-393 8085 M 021 204 3410 vanessa@justkidz.co.nz

Commercial Kitchen Hero As a Cookright Product Supply & Commercial Kitchen Cleaning Franchisee your clients will love the cleaning service you offer so much you’ll be their ‘kitchen hero’ in no time at all. A Cookright franchise is an easy-to-run, low overhead business with cleaning equipment and procedures that make you the ‘kitchen hero’ for hygiene, safety and fire compliance requirements in your customers’ busy kitchens. While the cornerstone of a Cookright Franchise is the cleaning of deep fryers, filtering oils, disposing of used cooking oils and the sale of a great range of cooking oil products, the real benefit to your clients is releasing them from those hot, messy and potentially dangerous jobs (when carried out by non-professionals) so they are free to concentrate on growing their businesses.

As a professional cleaner, with access to equipment and tried and true systems, the job is a lot ‘cleaner’ than you may think so that’s just one reason to find out more. As a franchisee you will have access to the tried and true Cookright business model that, combined with your business acumen and energy, will see your business grow and create new & prosperous opportunities along the way.

VATMAN

The Kitchen Hero

Find out more about a Cookright Product Supply & Commercial Kitchen Cleaning Franchise near you.

It’s worth a phone call - 0800 804 104 www.cookright.co.nz .

Franchises available now, guaranteed initial income. Do you want to earn $100,000 - $300,000 per year? The amount will depend on your own efforts. Have you been thinking of a career change or owning your own business? Do you dream of working for yourself based from your own home? Are you tired of making money for your boss instead of yourself? We are offering to the right candidates the opportunity to invest in a turnkey franchise business designed to focus on the huge demand for home building inspections. We provide complete training and qualification along with uniform, equipment, systems, marketing support and insurance. No formal qualifications or experience are required to join. Although certification is not yet mandatory in New Zealand all our inspectors will be trained and fully qualified to the same standard as the certified inspectors operating in USA & Canada. We are setting a new standard of excellence and service in the home inspection / building inspection industry. Become part of an international franchise network of around 200 inspectors. Build your future with a franchise from A Buyer's Choice Home Inspections!

Call or email us now to request more information. John Goodrum - Regional Master Franchisor john.goodrum@abuyerschoice.co.nz 021 945 140

Franchise New Zealand

Winter 2019

Year 28 Issue 02

opportunity: food & beverage

MAKE YOUR LIFE SWEET Donut King delivers smiles on the faces of customers and franchisees

raig Watson worked in the shopping centre industry for 28 years with senior management roles at Westfield and as Head of Leasing for AMP Australia & New Zealand. That gave him a pretty clear understanding of what works and what doesn’t. So when it came to starting up his own business, he knew what he wanted – Donut King. ‘Everybody loves donuts, and Donut King has an extremely successful business model specifically designed for shopping centres,’ Craig says. ‘I’d seen a lot of franchisees do very well, so when I got the opportunity to take up the New Zealand master franchise for Donut King, I jumped at it. There’s such a gap in the New Zealand market – no-one was really doing the same thing in the shopping centre environment here, offering fun and tasty treats in the same way. We know our appeal – we’re a donut kiosk which serves coffee, not a café that serves donuts.’ Donut King opened its first store in Sydney in 1981. While the business model has gone through plenty of changes to keep up with the times, the brand has endured and grown. There are now over 300 stores globally, with 4 in New Zealand and more to come.

Proven in New Zealand

Taking on the master franchise in 2012, Craig opened the first three stores here himself before later franchising them as going concerns. ‘I decided the right way to do it was to put my own money into it first, test all the systems and establish the supply chains, and make sure the model worked as well in New Zealand as it has in Australia before asking franchisees to invest,’ he says. ‘That worked well: we’ve made operational and marketing tweaks over the years for maximum efficiency and profitability, and created a very solid proposition.’ How solid? ‘To give you an idea, our Palmerston North franchisee is someone we originally employed in our first store here. He graduated first to baker then to manager, then having seen for himself how well the system worked and how profitable it was, after two years he bought a franchise of his own.’

No experience required

To become a franchisee, you don’t need baking experience, says Craig. ‘We provide all the training you need to cook and present the product properly, and the systems make it a very easy business to manage. Most franchisees employ a baker so that they can concentrate on franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Shoppers’ eyes light up when they see Donut King’s range of tasty treats serving the customers and the financial side, but some do the baking themselves – it just means an early start. Whoever is serving needs good communication skills to befriend the customers, but some franchisees prefer to take on the back-of-house jobs. ‘The return depends on volume – once you are turning over more than $10,000 a week, you don’t have to staff up more and your fixed costs remain the same, so $100,000 extra turnover a year can mean $50,000 extra profit. We also encourage multi-unit ownership, with some franchisees in Australia operating up to four or five units and doing pretty well out of them.’

Right product, right place, right price

As always in food retail, the trick is to combine a popular product with the right location – two factors that Craig is happy Donut King can get just right. ‘People’s eyes light up when they see a cabinet full of freshly-baked products from classic cinnamon donuts to iced cakes, glazed and novelty items. We have something for all ages from three up, through university students and parents to 70-year-olds who want a nice treat and a coffee. Then there are hot dogs, ice creams, drinks and character cakes from Disney, Pixar and Marvel – even Star Wars. Put those in the right location and the business can fly!’ The right location is something that the vastly-experienced Craig knows all about. ‘Apart from a network of contacts I understand the property part of the equation and that can make a big difference – not just in getting the best site but doing the best deal. The investment for a fullyequipped turn-key kiosk is around $280,000 +gst, but with purchasing power and landlord contributions, it’s possible for under $200,000 in some places, and some of that can be financed. ‘That includes finding the site, lease negotiation, design, council and franchise fees, fit-out, equipment and all the training you’ll need to be able to run a profitable business. We also provide opening support to ensure you get off to the best possible start.’

Prime sites available now

Donut King is now looking for franchisees for carefully-chosen locations all over New Zealand. ‘We have sites ready to go in Auckland, Wellington, Christchurch, Queenstown and Dunedin, and other opportunities, advertiser info too,’ says Craig. ‘If you would like to find out more about joining an enduring brand with a proven and stable business model, we would love to connect with you and discuss the opportunity.’

Donut King www.donutking.co.nz Contact Craig Watson P 0061 418 360 392 watsoncraig@me.com

Westpac New Zealand Franchise Awards 2018

Winner

Service Provider of the Year

Reduce the risk when buying a franchise. Use our new online pre-purchase evaluation platform to find out if buying a franchise is the right fit for you! Enter your details into our purpose-built platform and get a full, comprehensive report, including financial and lifestyle evaluations, that will tell you if buying a franchise is the right choice for you. Developed by Franchise Accountants, with specialised franchise experience, this platform is the only one of its kind that compares your data with like-for-like franchises and businesses, along with your personal expectations and financial position.

Know before you invest!

7 reasons to talk to us BEFORE you sign up Comprehensive pre-purchase evaluation reports Business structures to minimise risk, maximise protection Proven solutions and systems to save time, money and tax Specialist advice complete with listening and understanding Specialist franchise mentoring and ongoing support The knowledge and experience of New Zealand’s premier dedicated franchise specialist A New Zealand franchise industry award-winning service

Westpac New Zealand Franchise Awards Service Provider of the Year

2011–12 Winner 2015–16 Winner 2017–18 Winner

FRA3060 Pre-purchase Ad FP v1.indd 1

0800 555 8020

info@franchiseaccountants.co.nz www.franchiseaccountants.co.nz

28/11/18 1:10 PM

buying a franchise

THE 6 F’s TO REMEMBER Philip Morrison of Franchise Accountants outlines 6 (or possibly 7) reasons why choosing a franchise can be a good buy

ew Zealand has embraced franchising, with more franchise brands and franchised units per capita than any other country. So what makes franchising so attractive to Kiwis – and when does buying a franchise make good financial sense?

Format Franchising is a business model that can be applied to all sorts of industries. Consider how a tree reproduces itself: the tree produces fruit which contain a seed, and the seed has a DNA code embedded in it that, in the right environment, allows the tree to reproduce and multiply. So it is with a franchise: the franchise format contains the seeds of success for many new businesses, each of which only needs fertile ground (the right territory) and careful tending (by the franchisee) to grow. Think of a company called Pete’s Subs, which contained the DNA of a business model that became very fruitful indeed under a different name. Today there are over 40,000 Subway stores around the world.

Formula It’s often said that franchising allows people to be in business for themselves but not by themselves. By offering structure, systems and a brand to new franchisees, it can significantly reduce the risk of going into business. That’s why you pay an initial franchise fee, and take advice from a specialist accountant and lawyer first. A franchise is a business in a box. You are provided with the elements, the DNA of a potentially successful business – it’s now up to you to use your own efforts to apply the formula as laid out in the operating systems and make them work in your area. Remember, you’ll have support and mentoring from the franchise – that’s part of what your ongoing royalties pay for, so listen to good advice.

Formidable As the cover story in this issue explains, buying power can offer franchisees many benefits. Think about it: every expense line in your operating budget has the potential to have a group price negotiated, whether ingredients or electricity. The scale of a franchise network creates critical mass which can be leveraged to the benefit of the franchisee. That applies to marketing, too. Once a franchise network is established, it can fund national campaigns to create a powerful brand. Simply put, the power of a franchise means that working as one brand with many individually-owned outlets can provide a formidable business advantage.

Faith & Fortitude Buying a new business can be fun and rewarding, but like anything worthwhile in life, it’s a challenge which will take effort and consistent application. You have the seed of a business but growing it takes time, money and effort. Don’t expect instant results. Franchisees need fortitude (inner strength) to stay the course and, if the results franchise.co.nz – PUTTING PEOPLE IN BUSINESS

aren’t coming as quickly as you would like, faith in the system and the advice you receive. As Rachel Hunter used to say in the Pantene hair advertisement: ‘It won’t happen overnight, but it will happen!’

Family When you join a franchise, you become part of a network of other interdependent business owners. Although you are all operating in different geographical locations, you have a common brand, systems, processes, service and products. That means you’ll have shared experiences, shared problems occasionally and shared solutions. This provides a peer support network that is unique to franchised businesses, which is why many franchisors talk about their ‘franchise family’. Another ‘family’ aspect is that many franchises are well suited to being operated as mum-and-dad or family-run businesses. This can be a great way to work with loved ones, get the next generation into business or create a succession plan. And, of course, all the profit the business generates goes back to the family.

Financials Be clear about your goals and how the business can help you meet them. One couple we worked with wanted to buy a house but their salaries were not sufficient to enable them to save up a deposit or service the mortgage required. So they bought a franchise, their income almost doubled and they were able to secure a home. Of course, for there to be profits, you have to choose the right franchise for you in the first place. Before you buy, do your homework as to the sort of skills you have, the type of business you want, and, vitally, the size of investment you can afford. Understand if the financials work for you and your circumstances and, vitally, seek professional advice from a franchise-experienced accountant. There is always some risk with any business, so seek out wise counsel on the numbers, no matter how much you’re looking at investing.

Finally

Understanding all the 6 F’s of franchising is important when you’re looking at buying a business. Franchising is a popular option for those who want to move away from a wage to operating a business, but not all franchise opportunities are created equal – and not all franchisees are created equal either. You don’t know what you don’t know, so invest in taking informed advice from franchise-experienced advisors to help mitigate the risk. Talk to the awardwinning team at Franchise Accountants before you make your decision.

advertiser info Franchise Accountants www.franchiseaccountants.co.nz Contact Philip Morrison P 0800 555 80 20 M 021 22 99 657 pmorrison@franchiseaccountants.co.nz

buying a franchise

IS IT FOR YOU? Stop looking. Stop wondering. Stop everything you’re doing, and talk to us before you talk to anyone else. Iridium Partners help potential franchisees research, evaluate, and navigate the franchise industry. We don’t just buy and sell franchises. We match people with businesses. We work with a number of high-profile brands to offer franchise opportunities, and can also assist with purchases outside of our network. So stop reading, and pick up the phone. Call Nathan 0275 393 022 or email info@iridium.net.nz iridium.net.nz

I.R.B. Realty Ltd Licensed REAA 2008

If you’re just starting to think about buying a franchise, here are some helpful hints and links

n our last issue, we published a guide to getting into your own business through franchising. The article proved extremely popular so, for the benefit of new readers, here are some of the highlights – you can read the full article online at www.franchise.co.nz/article/2903. We’ve broken into bite-size chunks the whole process of finding the right franchise opportunity for you.

Learn how franchising works Although most people have heard of franchising, few really understand how it actually works. The basic principle is that someone develops a business format and an operating system which has some advantages over existing businesses in the market. By franchising, this person (called the franchisor) then replicates his or her business in other geographic areas by granting the right to another (the franchisee) to operate the same business system under the same name. The franchisor gains income from an initial fee paid by the franchisee to gain access to the franchise brand, training and systems, and from ongoing fees paid by the franchisee. These ongoing fees, which may be calculated in a number of ways, also pay for ongoing training, coaching and mentoring for franchisees. There are

www.majesticteabar.com 42

Franchise New Zealand

Winter 2019

Year 28 Issue 02

limitations, though – for example, a franchisee may have to be open certain hours and sell only certain products (a McDonald’s franchisee couldn’t suddenly decide to sell pizza). Here are some useful articles which explain more about franchising and offer some examples. In each case, enter www.franchise.co.nz/article/ then the number shown – eg. www.franchise.co.nz/article/81 www.franchise.co.nz/article/ Franchising for beginners

A safer path to self-employment

2825

What’s the point of franchise fees?

368

What type of franchise would suit you?

If you think that buying a franchise would help you achieve your business, financial and personal goals, then you first have to work out what type of business you want to own. You’re going to be spending most of your waking hours thinking about and working in your business, especially in the first couple of years, so it needs to be something that you enjoy. That might be something related to your previous experience, or it might involve a complete change. Be aware that owning your own business is very different from working for someone else, and may mean learning more skills. You might be great at sales, but what do you know of business management, for example? A franchise is a good choice, because it will give you training, support and systems in those areas. If you’re going for a complete change, you might want to follow a passion (eg. for food, fitness or education), or you might be motivated by a change of lifestyle (eg. getting out from behind a desk to mow lawns, or moving from the city to somewhere with less traffic and lower house prices). You might even be seeking a semi-passive income. Whatever the goal, look for a business where your skills will become real strengths. Do you prefer working by yourself or leading a team? Are you a ‘hands-on’ person or a ‘hands-off’ person? Are you a night owl or an early bird? Here are some articles to help you think about what’s available, what might suit you and help you work your way through the maze: www.franchise.co.nz/article/ What to think about when buying a franchise

568

Ten key stages in choosing the right franchise for you

639

A buyers’ guide to different types of franchises

2890

The advantages of moving to the regions

2398

What can you afford?

Franchises are available in a huge range of industries, and vary in cost accordingly. You may have savings or investments to draw upon, an inheritance, a redundancy payment or a Lotto win. In many cases, though, franchisees require some sort of additional finance. What matters is not how much you have to spend, but how much debt your new business can afford to service. Don’t try to borrow more than your business can repay – lack of capital kills a lot of businesses. Many franchises will insist on your having, say, 50 percent of the start-up costs in cash. Believe them – if they say you can’t afford their franchise, you can’t. They don’t want you to fail any more than you do. Decide what your own goals are. If you operate them properly, most franchises should provide a fair wage for the hours you put in, a return on investment and a potential capital gain when you sell them. What do you realistically want to achieve in each of these areas? Can your chosen franchise deliver it? You can only answer all these questions by careful research, and an honest evaluation of your own situation. Here’s how to start: www.franchise.co.nz/article/ 10 financial reasons to buy a franchise

2790

What can you afford?

2397

Funding your franchise

2608

DON’T

generalise DO check It's often said that buying a franchise is less risky than starting business on your own. This may be true – but it’s totally unhelpful.

The fact is that every franchise system has successes and failures – and some systems are better than others. So you need to dig deep with your questioning of franchisors and their franchisees. Don't settle for generalisations, superficial answers or marketing guff. And while we’re on that topic, please do put real effort, time and creativity into your assessment of any franchise opportunity. A good franchisor appreciates people who show business intelligence by being wellorganised and asking probing questions. But they don’t appreciate it if you take too long or if you don’t recognise that franchising is a two-way street, where you have just as much responsibility as the franchisor. So don’t just scratch the surface or believe sweeping statements – invest in yourself by investigating the franchise opportunity properly. And take advice from people who have spent a lot of time working LOOK BEFORE in the franchise sector. YOU LEAP They’ll help you read between the lines and get the real answers. Franchising is a powerful way of doing business, butMichael the same forces that make Bright franchising great also create vulnerability Specialist Franchise Lawyer and risk. We 021 know what works, what doesn’t, 2666 395 and how to respond to the issues that arise. We help with: · Assessing franchise opportunities · Advising on franchise agreements and other contracts · Franchise sales and purchases · Dealing with difficult situations

The above hints and links will get you started on your researches. Once you’ve found something you’re interested in, though, you’ll want to dig deeper. Other sections in the full article cover: • Evaluating the options • Asking questions

• Will it make money? • Getting professional advice

Go to www.franchise.co.nz/article/2903 to read more and access live links. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

FRANCHISE LAWYERS Auckland Phone 09 303 3764

North Shore Phone 09 414 9800

www.gazeburt.co.nz

OWNAAMASTER MASTERFRANCHISE FRANCHISE OWN OWN OWN A A MASTER MASTER FRANCHISE FRANCHISE

TAKE CONTROLOF OFYOUR YOURFUTURE FUTURE TAKE CONTROL TAKE TAKE CONTROL CONTROL OF OF YOUR YOUR FUTURE FUTURE Jani-King currently have a Master franchise business for sale in the beautiful Hawkes Bay.

Jani-King currently have a Master franchise business for sale in the beautiful Hawkes Bay.

Jani-King currently havehave Master franchise business forfor sale inininthe beautiful Hawkes Bay. Jani-King currently aaMaster franchise business sale the beautiful Hawkes Bay. When you invest ina the Franchise in the Hawkes Bay, you are investing in the opportunity to be a Regional Master Jani-King currently have Master franchise business for sale the beautiful Hawkes Bay.

Franchisee exclusive territory. YouHawkes will also Bay, haveyou the are opportunity to in further build on an to already well-established When you invest inwith the an Master Franchise in the investing the opportunity be a Regional Masterbusiness When you invest in the Master Franchise in the Hawkes Bay, you are investing in the opportunity to be a Regional Master with existing franchise owners, customers and guaranteed income streams. When you invest in the Master Franchise in the Hawkes Bay, you are investing in the opportunity to be a Regional Master When you invest in exclusive the Masterterritory. Franchise thealso Hawkes you are investing in the opportunity to be well-established a Regional Master Franchisee with an Youinwill haveBay, the opportunity to further build on an already business Franchisee with an exclusive territory. You will also have the opportunity to further build on an already well-established business Franchisee with an exclusive territory. You will also have the opportunity to further build on an already well-established business with existingwith franchise owners,territory. customers income streams. Franchisee an exclusive Youand will guaranteed also have the opportunity to further build on an already well-established business

Why invest in a owners, Jani-King Master Franchise? What makes the ideal Regional Master with existing franchise and guaranteed with existing franchise owners,customers customers and guaranteedincome incomestreams. streams. with existing franchise owners, customers and guaranteed income streams. Franchisee? Why invest in a Jani-King Master Franchise? What makes the ideal Regional Master Why What Whyinvest investininaaJani-King Jani-KingMaster MasterFranchise? Franchise? Whatmakes makesthe theideal idealRegional RegionalMaster Master Franchisee? Why invest in aJani-King Jani-King MasterofFranchise? What makes the ideal Regional Master Simply put, has decades experience in the Franchisee? You would be expected to have business management Franchisee?

OWN A MASTER FRANCHIS

TAKE CONTROL OF YOUR FUTUR

experience as you will be responsible for your staff and Franchisee? Simply put, Jani-King has decades of experience in the would be expected to have business management Simply put, Jani-King has ofofexperience the a new Regional Master Franchisee can step ininin with Simply put, Jani-King hasdecades decades experience thevery little You You would have management growing your existingtoto territory, but commercial cleaning You wouldbe beexpected expected havebusiness business management commercial cleaning and franchise industries. This means that experience as you will be responsible for your staffand and commercial cleaning and franchise industries. This means that experience and have Jain-King’s support and systems at their commercial cleaning and franchise industries. This means that experience as you will be responsible for your staff experience is not a prerequisite. experience as you will be responsible for your staff and Simply put, Jani-King has decades of experience in very the little You would be expected to have business management a new Regional Master Franchisee can step in with growing your territory, but commercial cleaning aanew Regional fingertips. new RegionalMaster MasterFranchisee Franchiseecan canstep stepininwith withvery verylittle little growing your existing territory, but cleaning Jani-King head office will assist you with training and provide growing yourexisting existing territory, butcommercial commercial cleaning commercial cleaning and franchise industries. This means that experience and have Jain-King’s support and systems at their experience as you will be responsible for your staff and experience is not a prerequisite. Jani-King currently asystems Masteratat franchise for sale inguidance beautiful HawkestoBay. experience support and their experienceand andhave haveJain-King’s Jain-King’s supporthave andsystems their business experience isand athe the tools you require support your business. experience isnot not aprerequisite. prerequisite. afingertips. new Regional Master Franchisee can step in with very little growing your existing territory, commercial cleaning Jani-King head office assist you with training andprovide provide fingertips. fingertips. Jani-King head office will you with and Jani-King head officewill willassist assistbut you withtraining training and provide experience and have Jain-King’s support at their in the When you invest and in thesystems Master Franchise Hawkes Bay, you are investing in the opportunity to be a Regional Mast the you require to support yourbusiness. business. experience is guidance not a prerequisite. the tools and guidance you thetools toolsand and guidance yourequire requireto tosupport supportyour your business. commercial cleaning and franchise industries. This means that

fingertips.

Jani-King have territory. Master Franchises Wairarapa, Franchisee with analso exclusive You will alsoavailable have thein opportunity to Taranaki, further buildtraining on an already well-established Jani-King head office will assist you with and provide Manawatu, Horowhenua, Bay of Plenty, Nelson/Tasman, Marlborough/Kaikoura, with existing franchise owners, customers and guaranteed income streams. the toolsQueenstown, andinininguidance youSouthland. require to support your business. Jani-King also have Master Franchises available Wairarapa, Taranaki, West Coast, Ashburton, Central Otago, and Jani-King also have Master Franchises available Wairarapa, Taranaki, Jani-King also have Master Franchises available Wairarapa, Taranaki, Why invest in a Jani-King Master Franchise? What makes the ideal Regional Master Manawatu, Horowhenua, Bay Plenty, Nelson/Tasman, Marlborough/Kaikoura, Manawatu, Horowhenua, Bay of Plenty, Nelson/Tasman,Marlborough/Kaikoura, Marlborough/Kaikoura, Manawatu, Horowhenuia, Bay ofof Plenty, Nelson/Tasman, West Coast, Ashburton, Central Otago, Queenstown, and Southland. West Coast, Ashburton, Central Otago,Queenstown, Queenstown,and andFranchisee? Southland. West Coast, Ashburton, Central Otago, Southland.

TO FIND OUT MORE JANI-KING REGIONAL Jani-King also haveABOUT Master Franchises available in Wairarapa,MASTER Taranaki, FRANCHISE Simply put, Jani-King has decades of experience in the OPPORTUNITIES AND FRANCHISE BUSINESSES NATIONALLY Manawatu, Horowhenuia, Bay of Plenty, Nelson/Tasman, Marlborough/Kaikoura, You would be expected to have business managem TO FIND OUT MORE ABOUT JANI-KING REGIONAL MASTER TO FIND OUT MORE ABOUT JANI-KING REGIONAL MASTER FRANCHISE commercial cleaning and franchise industries. This means that experience asFRANCHISE you will be responsible for your staff a CallOUT 0800 526Coast, 454 ABOUT www.janiking.co.nz TO FIND MORE REGIONAL FRANCHISE West Ashburton,JANI-KING Central Otago, Queenstown, andMASTER Southland. a new Regional MasterAND Franchisee can step in withBUSINESSES very little OPPORTUNITIES FRANCHISE NATIONALLY OPPORTUNITIES AND FRANCHISE BUSINESSES NATIONALLY growing your existing territory, but commercial clean OPPORTUNITIES AND FRANCHISE BUSINESSES NATIONALLY experience and have Jain-King’s support and systems at their experience is not a prerequisite. Call 526 www.janiking.co.nz Call0800 0800 526454 454 www.janiking.co.nz

Call 0800 526 454 fingertips.

www.janiking.co.nz

Jani-King head office will assist you with training and TO FIND OUT MORE ABOUT JANI-KING REGIONAL MASTER FRANCHISE the tools and guidance you require to support your b OPPORTUNITIES AND FRANCHISE BUSINESSES NATIONALLY

opportunity: business & commercial

Fastway Couriers has opportunities big and small around the country

Carl Compaan (centre) with Fastway Couriers CEO Scott Jenyns and Aramex CEO Andy van der Velde

COURIER FRANCHISEES GOING ON GROWING C

arl and Rhonda Compaan were quite specific when seeking a new business. ‘We wanted something with clear potential for growth, and Fastway Couriers fitted the bill. We bought our franchise in 2011 and haven’t looked back since.’ Carl previously had a business in water pumps and filtration. ‘Like all small operators, we put in more than seven days a week and getting ahead was always a struggle,’ he says. ‘When we started researching other options, we could see that things like TradeMe and online shopping were creating a market that was only going to grow and everyone was a potential Fastway customer. We realised that we could tap into that, so we took on the Fastway Couriers Northland regional franchise.’

A system that works for all

Founded in 1983, Fastway Couriers is a true New Zealand success story. Today, the company has 276 Courier Franchisees delivering 20 million parcels across the country annually. In turn, they are supported by a network of Regional Franchisees like Carl and Rhonda who operate the local depots. Since aligning with Aramex in 2016, Fastway have extended their global reach by offering a range of international services. This has been an incredibly exciting and successful opportunity for Fastway Couriers Northland and the wider Fastway family. ‘I love a challenge,’ says Carl, ‘but going into a business like this without the backing of a great brand and a great system would never work. The success of our region, from Wellsford to Kaitaia, is down to that and the fact that everyone has “skin in the game” because we all own our own businesses. It makes all the difference. Yes, we all work hard but, as the old saying goes, the harder you work the luckier you get. We have 17 Courier Franchisees on the road in Northland, and the reason we’ve twice been named Fastway’s Regional Franchise of the Year is down to using a proven system and ensuring our customer service is consistent and exceptional.’

Changing fortunes

At the other end of the North Island, Jitendra Kumar recently purchased his second Courier Franchisee run in the Wellington region. An explumber, Jitendra was made redundant in 2012. ‘I had a young family to support,’ he explains, ‘so a colleague suggested I buy a Fastway Couriers franchise. It was beyond my finances at the time, but Fastway was very accommodating and enabled me to pay on a monthly basis which worked out well – I was Jitendra Kumar receiving his Courier Franchisee of the Year award franchise.co.nz – PUTTING PEOPLE IN BUSINESS

paying off the business as it grew. Eight years on I’ve bought a second franchise which is close to where I live, so I save fuel every time I drive home,’ he laughs. Jitendra’s dedication to his business and his customers has seen him named Fastway Courier Franchisee of the Year 2019, something of which he is rightly proud … ‘Number one in the country!’ he exclaims. ‘But it’s because Fastway has a culture of looking after franchisees and supporting them in growing their business – it’s a great franchise to be with. Would I do it again? Well, I just did, and I’ve even bought a brand new van to go with it!’

Would it suit you?

Fastway currently has courier franchise opportunities available nationwide, as well as some regional franchise territories around the country which would suit experienced managers with a go-getting attitude. ‘Courier Franchisees need to be fit, active and have a can-do attitude,’ says Fastway CEO Scott Jenyns. ‘They don’t just deliver parcels – as business owners, they have a vested interest in building relationships with their clients by offering an ongoing reliable and friendly service. ‘Fastway courier franchises start from $15,000. We have put a huge amount of emphasis into creating the best possible franchise opportunities and we want to ensure all our franchisees get the most out of it. There’s comprehensive initial training and full support from our team. We also have two conferences per year and additional sessions to keep everyone up-to-date with products, services and any changes in legislation.’

The bigger picture

Scott says that the regional franchisee role is a bigger business which demands a different level of expertise. ‘People like Carl and Rhonda have to have great leadership, communication and sales skills. They work closely with both the Courier Franchisees in their region and our Napierbased Franchise Support Office to build and service the business, and every franchisee receives a two-day visit each month from a member of our support team to discuss issues and opportunities.’ Carl values the support from the team and the other franchisees, too. ‘The strength of Fastway is that there is a strong network – we all know we can rely on each other as everyone has a stake in the success of the brand. Rhonda and I have found that our franchise ticks all the boxes in terms of economy of scale and continues to live up to expectations after eight years. One of the beauties of the business is that it is pretty much a fivedays-a-week operation, with just a skeleton roster service on Saturdays. ‘With the boom in online shopping, the already high volumes of freight will only continue to increase, which is an exciting prospect for Fastway Couriers Northland and our local network – just as we predicted at the start!’

advertiser info Fastway Couriers fastway.co.nz Contact P 0800 FASTWAY recruitment@fastway.co.nz

opportunity: home & building

changing properties CHANGING PEOPLE Traffic’s trio of franchise brands help good managers fill a lucrative gap in the market

hen strategic marketing specialists Traffic started researching the building renovation sector back in 2006, they realised that here was a massive market that was being poorly-served. After five years’ careful development, they launched the award-winning Refresh Renovations franchise to fill the gap and soon established a national reputation. The same level of planning went into their next brand, Zones Landscaping, which specialises in designing, building and landscaping outdoor living spaces, and the newly-launched Oncore, which covers maintenance, repairs, decorating and installation. The result is a trio of brands which offer good managers the chance to build sizeable businesses of their own.

Adding value

‘Like Refresh, Zones is very much an added-value concept – making the most of what you’ve already got,’ says Auckland franchisee Thelma Meyer. ‘After just under a year in business, the franchise has considerably exceeded my expectations and I’m really enjoying it. Creating a wonderful landscape out of a blank canvas is as exciting as it is rewarding. ‘Gardens, decks, lawns, pools, outdoor kitchens, lighting, fencing and waterfalls are all part of the remit,’ says Thelma. ‘As Refresh has demonstrated so successfully, more people are choosing to stay put and expand their home rather than move. Installing a new kitchen or bathroom can increase the value of your home, and getting a specialist team in to landscape your property can add huge street appeal. ‘Some of my best projects have been about improving the indoor/outdoor flow. Some clients have wanted to break through the house, move rooms, and then plan a garden and pool to work in sympathy. It can be a wonderfully creative process.’

Build a team

Thelma trained as a registered nurse at a military hospital in South Africa. ‘The discipline and time-keeping I learned there, as well as later running my own business in Occupational Health, are good skills for any kind of business,’ she laughs. After studying interior design and having two boys, she and her husband took up an opportunity in New Zealand. ‘I don’t like to stand still,’ Thelma admits. ‘My husband’s actually a director of Refresh and when I went to a franchisee training session for Zones, I was so impressed I ended up buying a franchise myself, despite having no gardening expertise. Today, I have a team of landscapers who can fulfil any demand. ‘The company uses the same processes and systems as Refresh Renovations which have proven so spectacularly successful at turning a badly-served industry into a thriving group of specialists capable of drawing upon all the expertise they need for any project at a moment’s notice.’ And, of course, the services are complementary. ‘Currently, I’m working on two major projects in conjunction with Refresh franchisees, as their clients are doing both home and garden makeovers,’ says Thelma.

Thelma Meyer (below) manages the transformation of outdoor spaces with home and garden makeovers

Create an asset

Zones general manager Matt Steele says that Zones already has 14 franchisees in place and is seeking to appoint a total of 60 throughout the country. ‘You don’t have to be an existing landscaper, although we welcome enquiries from experienced people,’ Matt says. ‘What matters is that you have team building and project management skills. Sales and marketing experience, passion and people skills like Thelma’s are also valuable. ‘Zones is a one-stop-shop that enables clients to complete an entire makeover of their garden, grounds, backyard or estate. Franchisees begin with a no-obligation on-site consultation, then provide a design to fit the budget. We work to a pre-determined fixed budget for all-inclusive work and, once design is complete and approved, Zones handles all the nitty gritty of management across the entire project from turning the first sod to hosing down the driveway. Thereafter, there is added-value available for the franchisee, through organising a maintenance team to keep the customer’s new investment in great shape. ‘The franchise fee is $50,000 +gst and, using the formidable lead-generation system developed for Refresh, we expect established franchisees to enjoy a turnover of up to two million dollars per annum with a return of some 15-20 percent on sales. ‘This is an opportunity to build a business with the support and experience of a large organisation behind you, and to develop an asset that will have real value when you choose to sell further down the track.’

A lucrative opportunity

Thelma says that, like Refresh and Oncore, Zones is filling a very lucrative gap in the market. ‘You get tiny projects and huge ones, too – one of my fellow franchisees is currently busy with a six-figure complete makeover. That’s the pleasure of this industry – infinite variety and infinite joy and satisfaction, too. It’s great being part of a group, as well – we often get together too share a drink and discuss ideas.’ Traffic is interested in talking with potential franchisees for all three franchise brands: Zones, Refresh and Oncore. ‘Most franchises require you to be always working in the business as an operator,’ explains director Jon Bridge. ‘With us, you focus on running the business while your construction team runs the building projects. We have opportunities advertiser info available all round Traffic New Zealand at a www.nzfranchiseopportunities.co.nz variety of investment Contact levels, so contact Zones: 0800 000 843 us today or visit our Refresh: 0800 000 951 website to find Oncore: 0800 001 048 out more.’ Franchise New Zealand

Winter 2019

Year 28 Issue 02

Grow your own profitable landscaping business We provide you with the marketing, systems and processes to enable you to grow a multi-million dollar business

• The only design and build landscaping franchise in New Zealand • World-class IT systems and processes • You need management and sales skills, not trade skills • A proven business model which generates a great revenue stream • Low start-up costs (no shop-front required) Don’t delay. Take control of your future and contact us today to find out more…

0800 000 843 www.nzfranchiseopportunities.co.nz

One call does it all 0800 33 66 55 www.oncoreservice.com

Hit the ground running with an established client base PART OF THE REFRESH GROUP

We provide you with the marketing, systems and processes to enable you to grow a multi-million dollar business.

One call does it all 0800 33 66 55 www.oncoreservice.com PART OF THE REFRESH GROUP

• The maintenance sector is a $3 billion dollar market • We have a pipeline of leads ready to go

REVENUE $1,750,000

How your business could grow

• You need management and sales skills, not trade skills • Oncore is part of the Refresh Group. The world’s leading renovation franchise

NET PROFIT $212,445

• Low start-up costs (no shop-front required) Don’t delay. Take control of your future and contact us today to find out more…

YEAR 1

YEAR 3

YEAR 6

0800 001 048 www.nzfranchiseopportunities.co.nz

Join the world’s largest most successful renovation franchise We provide you with the marketing, systems and processes to enable you to grow a multi-million dollar business.

• The renovation market in NZ is worth $8.2B • World-class IT systems and processes • You need management and sales skills, not trade skills

REVENUE +$2,000,000

Potential business growth

• Refresh Renovations already operate in Australia, UK and North America and are the market leader in New Zealand

NET PROFIT $180K - $250K

• A proven business which generates a great revenue stream Don’t delay. Take control of your future and contact us today to find out more… YEAR 1

YEAR 2

YEAR 3

0800 000 951 www.nzfranchiseopportunities.co.nz

buying a franchise: getting started

How do franchisors help you learn to run a whole new business? Lorraine Lord talks to the experts Talk to Alistair at ASCO Legal

Alistair's legal advice is centred around franchising and his knowledge and experience are wide-ranging. He has presented at the Franchise Association of New Zealand's conference and is an author of the franchising materials for a market leader in a nationwide legal resource for lawyers. Feel free to give Alistair a call to discuss your legal needs. Alistair van Schalkwyk 021 027 2011 alistair@ascolegal.co.nz

09 308 8071 2/26 Wellington Street Howick, Auckland 2014 PO Box 38 173 Howick, Auckland 2145

www.ascolegal.co.nz

so you’ve taken the plunge and bought a franchise – what happens next? Whether or not you’ve been in business before, the next few weeks or months are going to be a blur of activity. During this time, you’ll be filling in paperwork, setting up systems, having meetings and being asked to make decisions every day. There may be staff to employ, finance to arrange and licences or qualifications to achieve. Oh yes, and you’ll also be attending training – perhaps near home, perhaps in another city or even overseas – so that you learn what the business involves and how to run it successfully. Welcome to the world of self-employment. It might sound daunting but the pre-opening period will be one of the most exciting times of your life. You’ll find it less stressful, though, if you understand all the tasks that need to be done and are able to approach them in an organised fashion. This will have a major impact on your readiness for your first days in business and the results you achieve. Every franchise is different, of course, but here are some tips that you might find helpful. As Brad Jacobs of The Coffee Club says, ‘Individually there are hundreds of little tasks to do. If you think of it as one massive task – “get ready for opening” – you will explode. Break it down and it becomes easy.’ That’s why many franchises provide you with a checklist to work through. In the case of The Coffee Club, this takes the form of a comprehensive ‘countdown’ list that starts five weeks from the opening of the new franchisee’s business and details every task that needs to be completed and who needs to do it. ‘We like franchisees to get these items out of the way before they start the formal training with us,’ says Brad. ‘If they have to slot in visits to their accountant or solicitor during training, or they are constantly trying to remember what needs to be done next, it creates extra stress and breaks the momentum of training.’ With staff, premises, equipment and even liquor licences, The Coffee Club might seem like a complex business, but the same applies to other franchises too. At paint repair specialists Touch Up Guys, the Jump-Start manual also lists various tasks that new franchisees need to complete, including reading they must do before training and a worksheet that helps them to identify their goals and objectives for their new business. Martin Smith, the master franchisee for Touch Up Guys in New Zealand, explains that this is all part of teaching franchisees not just how to do a job but how to run a business. ‘During training, we can then help them build the marketing plan and activity calendar that will help them achieve those goals,’ Martin explains. ‘We can help them see what needs to be done, what’s realistic and what impact it will have.’ Paul Brown, former General Manager of Paramount Services, agrees that the pre-opening period is a vital one, whatever the business. ‘A lot of our franchisees are first-time business owners,’ he says. ‘We might supply them with contracts and handle admin functions like invoicing and collection but this is not a job, this is their business. They now represent the Paramount brand and they must protect it and promote it and live up to it at all times in order to build a sustainable business. What we have to do is help them change their mind-set from being employees to being employers. Assisting them through the set-up period prior to training is all part of that process.’ So what sort of activities might a new franchisee be expected to carry out before they start training? Well, every franchise is different but here are examples of some of the things you will be asked to do. Remember that, although pre-opening might seem to be a hectic time, things are going to get even busier once your business opens.

Statutory requirements

One of the first things you will need to do is decide, if you haven’t done it already, how your business is going to be structured: limited company, sole trader, partnership, trust or whatever. This is something to discuss with your lawyer and accountant. While the franchisor can tell you how other franchisees operate, you need to be certain that your structure suits your own specific needs for maximum tax efficiency and protection

Franchise New Zealand

Winter 2019

Year 28 Issue 02

CHANGING COURSE

Setting up your office space

If your new business is to be home-based, one of the things you can do to prepare is set up your work space in advance. Every business generates admin work, and you don’t want to be fighting for space on the dining table all the time. A separate work room is ideal but if this is not possible, create a corner that is business space and has all you need close to hand. Try to be disciplined about it and explain to the rest of the family that this is your work space and ask them to respect it. You don’t need the irritations or distractions of finding that the stapler has walked or the laptop is flat and the charger is nowhere to be seen. The cat sleeping on the keyboard, though, is probably unavoidable. Your franchisor will list the major items you need, such as a computer, printer, smartphone, tablet, filing system and so on. You may need EFTPOS facilities and online banking. Your accountant will probably want you to go on to online accounting right from the start, which may require faster internet – something which can take time to arrange. The Coffee Club provides a detailed list of stationery that each franchisee will need, right down to pencils and erasers. Whatever equipment you buy, if it is not part of the standard franchise package (and therefore won’t be covered in training), it’s good to read any accompanying manuals before you start your business. It will save time and frustration later if you have everything set up properly in advance. of your assets. Only once you have this established will you be able to set up your bank and suppliers accounts and various other agreements (eg. property, vehicle or equipment leases). If you aren’t already registered – for example, if you are a new immigrant like many Paramount franchisees – you’ll also need to obtain an IRD number and register for ACC. You may need to register as a self-employed person and/or as an employer. Your business will probably need to be GST-registered. Work through all these stages with your lawyer and accountant.

Additional qualifications

What additional qualifications might you need to run the business? If it’s a food business, you will need to go through accredited food handling and hygiene training. This may be included as part of the franchisor’s training course, but that’s not necessarily the case. If you will be selling alcohol, like some outlets of The Coffee Club, you will need to acquire a General Manager’s Certificate, which requires external training. You’ll also need to obtain a liquor licence, which can take up to three months. It’s also a good idea to do a first aid course, especially if you are going to be employing people (some franchisors insist upon this).

www.istockphoto.com/southerlycourse

Supplier agreements, bank guarantees and insurances

Whatever your franchise, you are likely to need to set up agreements with suppliers. In many cases these will have been negotiated on a national basis by the franchisor, with appropriate credit terms, but you will still need to complete all the forms. Where you need to establish relationships with local suppliers for some items, you will want to identify the best suppliers and terms available before opening your business. If you have premises, you may be required by your lease to provide a bank guarantee in favour of your landlord – check with both your franchisor and your lawyer to ensure this is reasonable. You will also need insurance for your new business – many franchisors stipulate specific requirements such as public liability, business interruption and material damage insurance in the franchise agreement. ‘At Touch Up Guys, we take this very seriously,’ says Martin Smith. ‘As most new franchisees are unfamiliar with business insurance cover, we arrange for them to meet a broker prior to training so they can get professional advice and arrange the appropriate cover.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Setting up software

Many of the larger franchises provide customised software packages that will help you run the business efficiently, and full training on this software should be provided as part of your induction. In other cases, franchisees are free to use whatever software best suits them, although if a particular package is recommended it is usually best to use this as the franchisor will be familiar with it and be better able to help with set-up and support. This is particularly true for accounting programs, as the financial side can be a challenge for many people at first. The more standardised systems are within a franchise the better, as it makes for faster and easier benchmarking – comparing performance across key aspects of the business – between outlets.

Check out the competition

Every business has competitors, and one of the secrets of success is to know as much about them as possible. Your franchisor may well know about the competition you will face from other chains or franchises, but even they will vary from place to place – and there will probably be independent operators in your industry, too. Make it your job to find out as much about all your competitors as possible. Find out where they are, what hours they keep, what their prices are. Visit them and talk to their staff (who are usually less guarded than the owners). Look at where they advertise and when. Check their websites and social media pages. Get on their mailing lists for new promotions. ‘We encourage franchisees to have someone make test calls to competitors and find out what services they are offering and what prices they are charging,’ says Martin. ‘Competitors vary from town to town, even in the same company.’ By being well-informed, you can develop strategies with your franchisor to make your mark when you launch.

Make friends

Once you are committed to joining a franchise, ask your franchisor to introduce you to other franchisees locally. They will become important colleagues in the months to come and you will benefit from being part of a wider group as you get to grips with your business. You might spend a day with them or even offer to help if you have some time before your own business gets going. Talk to your franchisor first, though – they may be keen that you don’t pick up bad habits before training!

buying a franchise: getting started

Prepare for take-off

Even before you have opened your doors or got your vehicle on the road, there are many things you can do to help your business get off to the best possible start in marketing terms. For a start, learn as much as you can about your area. This applies even if you have lived there for years; after all, you are looking at it through the eyes of a business owner now. Identify any local groups that might be interested in your product or service. What other companies might you want to work with? For example, Dream Doors franchisees might build relationships with real estate agents selling properties with renovation potential. What networking groups are there in your area and which ones might it be worth getting involved with? Is there a local Chamber of Commerce, enterprise group or BNI you should join? Join local community Facebook pages and Neighbourly to find out what’s going on. Research rates for local advertising. Remember, your customers might be reading or listening to very different things from you – they might be on the road with the radio on while you are in your store, or vice versa. The franchisor and other franchisees can tell you what usually works, but there might be other options in your area. If you have premises, find out where passers-by have come from and are going to – follow them, if necessary! It might help you work out how to encourage them to drop in.

Get to know your people

If you’re going to be employing people in your business, take time to get to know a bit about them in advance. The Coffee Club requires quite a large team of part and full-time employees, and because of this the franchisor carries out the initial staff recruitment, interviews and induction on behalf of the franchisee. In most cases, though, recruitment

is the franchisee’s responsibility. However staff are recruited, the task of managing them and building them into a reliable and efficient team is the franchisee’s job, and it will have its challenges.

One thing at a time

Brad Jacobs is well aware of the challenges new franchisees face and the amount of information that they have to take in in a limited time. ‘On the first day of training, a new franchisee walks into the restaurant, sees the coffee machine going flat out, food coming out of the kitchen, staff all doing different things – it’s overwhelming. There’s a moment when everyone thinks, ‘I can’t do this!’ But we say, “Open your manual, what does it say for day one? That’s what we’re going to do today.” We don’t even go near the kitchen till day seven, by which time they have been able to make sense of all the steps involved in running the front of house. ‘A pre-opening checklist is the same – it breaks everything down into small steps, and we confirm with the franchisee all along that each step has been handled. If something isn’t done, then the opening may be delayed – simple as that. Basically, that list shouldn’t leave a franchisee’s side for six weeks!’ And he has one last piece of advice. ‘We get new trainees who want to be there all hours to learn as much as possible. We love their enthusiasm but after four weeks of that, if their brain hasn’t stopped their body will stop for them. You have about the author to learn to set a pace you can Lorraine Lord was training maintain for the next 6, 12, 24 manager for an award-winning months if your business is to be franchise in the UK and helped sustainable. The better organised many new franchisees establish you are in advance, the easier it is their businesses to get into good habits.’

We don’t waste a second.

FREE BUSINESS APPRAISAL No obligation. Confidential.

(That’s why we’re first)

All LINK NZ offices are licensed REAA08

• • • •

22,000 Buyer Database Specialist Franchise Brokers Nationwide Reach NZ’s Most Awarded Brokerage 2018 REINZ Awards – Large & Med Business Broking Office of the Year, Innovation Award, Small Agency 2018 Callaghan Growth Grant NZ 2018 NZTE Focus 700 Customer

0800 546 528

LINKBUSINESS.CO.NZ

LINK_FranchiseMag_Jan2019.indd 1

Franchise New Zealand

Winter 2019

Year 28 Issue 02

21/11/2018 12:34:51 p.m.

opportunity: food & beverage

SAME AGAIN, PLEASE Top franchisees choose The Coffee Club for the second time

aving won The Coffee Club’s Franchisee of the Year award for the second time in 2018, Sarith Thong sat down with the franchise’s co-director Brad Jacobs to set himself a new challenge. A few months later, Sarith and wife Helen acquired their second café. ‘We’ve been with The Coffee Club for five years now, and with the success of our Takanini café we were in a good position to become multi-unit operators,’ Sarith explains. ‘It’s great to be part of a brand where if you put in the hard work, people notice it.’ The couple had had an opportunity to purchase a second café in 2016, the first time they won the award. However, Sarith wanted to go into it in the best possible position and knew they weren’t yet financially or physically ready. They’ve always been sensibly cautious; before committing to The Coffee Club in the first place, they had spent months doing their homework on the franchise, the locale of the proposed Takanini site and the competition. But, this time, they were ready and had already been looking for a second outlet when the former franchisee at The Coffee Club in Manukau Supa Centa phoned Sarith personally to see if he was interested in the business. It was close to their existing Takanini café, not far from home and the timing was right.

Behind us every step of the way

The challenges Sarith and Helen faced were different second time round. ‘We know the systems and the business model very well by now, so we didn’t need the very thorough training we received when we were newentrant café owners. Just like the first time, though, The Coffee Club has been behind us every step of the way – anything we need, they’re just a phone call away. ‘The Coffee Club has a great reputation for helping franchisees preselect the right staff, which really paid off for us from day one. We have a great team of experienced senior staff at Takanini, which allowed us to focus on building up the new café for the first couple of months.’ Now, the couple’s time is more evenly split between the two, and they still manage to take days off. ‘Although we had owned businesses before, the main reason for us joining a franchise was to have the benefits of a well-known, reputable brand – and consistency across outlets is a big part of that. When people go to The Coffee Club, they expect good food, great service and excellent coffee, so our main priority for Manukau has been bringing it into alignment with the brand and increasing profitability by maximising efficiency and increasing customer retention. The tools are all there in The Coffee Club’s systems; you just need to use them. ‘Increasing the touch points in our customer interactions improves the service – greeting everyone who walks through the door, and table checking to ensure we’re meeting expectations. People do notice the difference.’

Looking to the future

Now that they’ve spent a few months building a good reputation for the Manukau café and things are heading in the right direction, Sarith is looking at other opportunities to maximise the potential of their franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Sarith Thong: ‘Re-investing in a second franchise was an even easier decision than the first time’ franchises. ‘The Coffee Club is always thinking ahead and seeing what’s next – they’re not a static brand, and having the franchise team looking at the bigger picture gives us more time to focus on running our business. ‘As society changes, it’s important not only to keep up but to look towards the future. Statistics show that more people are starting to want us to come to them now – that’s the driving factor behind the recent boom in delivery apps. We’re excited to be testing an UberEats rollout in the Supa Centa café in the coming weeks, which will help us reach more customers and, hopefully, encourage them to come in and get the full experience.’

From one to more

The Coffee Club is constantly expanding throughout the country, with investment levels ranging from $350,000 to $400,000 depending on location and store model. Sarith and Helen aren’t the only franchisees within The Coffee Club to own more than one location; with over 50 franchisees operating 63 stores nationwide, The Coffee Club clearly provides opportunities for growth within the brand. ‘The success of our brand and reputation lies with our people,’ Brad Jacobs says. ‘We’re always looking for franchisees who have a passion for the business, and the determination to succeed in an award-winning franchise – whether or not they have industry experience. With The Coffee Club, you can become part of a successful, forward-thinking brand with huge potential for your future. If you have what it takes and want to know more, I’d love to hear from you.’ ‘We want to thank Brad and the team for giving us this opportunity,’ Sarith and Helen conclude. ‘We have reaped the rewards of everything that attracted us to The Coffee Club. That made re-investing in a second franchise an even easier decision than it was the first time!’

advertiser info The Coffee Club www.thecoffeeclub.co.nz Contact Brad Jacobs P 0-9-304 0008 M 0275 263 333 b.jacobs@thecoffeeclub.co.nz

opportunity: auto services

REAPING REWARDS

Barrie Pengelly: ‘It’s a great life and a good earner’

Touch Up Guys franchisee has prime business for sale in Auckland

ll good things come to an end, and for Barrie Pengelly that means retirement after 25 years as a Touch Up Guy. ‘The franchise has done me very well indeed since 1994,’ he says. ‘I’ll be sorry to leave because it’s a great life and a good earner. We’ve had a new car every couple of years out of it and, if I hadn’t been so busy, could have had more than one overseas holiday each year. Whoever buys this business will never be short of work.’ Barrie was one of the first Touch Up Guys franchisees in New Zealand. ‘I trained as an engineer and worked on the Harbour Bridge clip-ons before going to Australia. When I returned with a family, I started looking for a business of my own. I went to an expo, saw Touch Up Guys and recognised them from Oz. I said to my wife, “This is a goer,” and the rest is history!’ Touch Up Guys is a mobile service that repairs bumper scuffs, stone chips, scratches and other damage to virtually any vehicle. ‘I bought a large territory in South Auckland and worked 12-hour days for six or seven days a week at first, because I wanted to build it up,’ says Barrie. ‘Then I split the territory, selling part to another franchisee and gaining a nice little capital bonus. To be honest, it’s ripe to be split again for anybody prepared to put in the effort. ‘There’s huge demand – new vehicles are pouring into this country daily,

50 1,740 $2b

years in business

franchisees

US in turnover

ONE UNMISSABLE OPPORTUNITY Offering a complete portfolio of professional residential and commercial restoration services, SERVPRO® restore property and contents damaged by fire, flood and other causes. The brand has dominated the US market, and was recently voted the 12th best franchise opportunity in the country*. Now, we’re searching for a Master Franchisee to bring the SERVPRO® success story to New Zealand. You’ll need: • Experience in establishing and supporting franchisees. • Knowledge of the property/insurance sector (or a strong network of contacts). • Comprehensive understanding of New Zealand infrastructure and local government requirements. • Sufficient liquid assets, capital and experience to open and operate your own single territory sub-franchise. * Entrepreneur Franchise 500, 2018

email info@iridium.net.nz

So what do you need to become a successful Touch Up Guy and fill Barrie’s shoes? ‘People skills and colour skills,’ says Barrie, simply. ‘The only other thing you need is a work ethic – to make top dollar, you must be prepared to work hard and keep going. Do that and I can guarantee the rewards are there. I’m looking forward to enjoying the fruits of my 25 years, with time for my photography, my motorbike collection, and some of those overseas trips!’ Martin Smith, New Zealand franchisor for Touch Up Guys, says that as well as Barrie’s South Auckland business, there are opportunities for new franchisees in many parts of the country. A complete new package including marketing, advertiser info equipment, training and van costs between $88,000 and Touch Up Guys $120,000.

www.touchupguysfranchise.co.nz Contact Martin Smith P 0800 286 824 M 021 721 430 martin.smith@touchupguys.co.nz

‘You don’t need panelbeating or painting experience, so if you are keen to run your own business in a thriving industry, give me a call today.’

g n i s i h c n a r f g n i Tak ! s t h g i e h w e n o t A unique opportunity exists for the right person to be able to work their way into a franchise ownership role

Act Now!

Exciting new franchise options available throughout New Zealand

0800 2GET HIGH

franchises@accessman.co.nz

If the numbers look good to you, phone our number today.

Call Nathan 0275 393 022 or

and people sure do knock them around! Bumper scratches, chips, cuts and polish are the bread and butter of the business, and it keeps on coming. I’ve concentrated on the car yards, where there’s economy of time because you can treat several vehicles on the same lot, but there’s also a lot of demand from private owners.’

www.accessman.co.nz I.R.B. Realty Ltd Licensed REAA 2008

iridium.net.nz

Franchise New Zealand

Winter 2019

Year 28 Issue 02

Do you have practical skills? Do you like autonomy and to plan your own day?

opportunity: building & commercial

Mike Warnes: ‘Sometimes I have to pinch myself’

property EVERY DAY IS DIFFERENT WITH caretaking

eing his own boss with a Crest PropertyCare business has given Aucklander Julian Carnow a new-found freedom. The 58-year-old spent most of his life in the building and construction industry in South Africa. He had a variety of jobs, working his way up to foreman and then project manager. After moving to New Zealand, he decided to find something that he could turn his hand to and really make his own. ‘I’ve got a few years before retirement and I thought I’d do something for myself,’ he says. An advert for Crest PropertyCare franchises in Auckland caught his eye: ‘I went to an information night and listened to what was being offered. I took my wife along to a second meeting and decided, “Yep, this is for me”.’

A job well done

Crest PropertyCare teams provide caretaking and maintenance services to building owners, looking after their grounds, gardens and doing simple property maintenance duties. The business is part of the nationwide commercial cleaning company CrestClean. Julian’s customers include a school, a medical centre and large corporate company. ‘It might be an old cliché but no two days are ever quite the same,’ he says. ‘I could be carrying out repairs inside or working outdoors cutting back bushes and trimming trees, but whatever’s involved, the work gives me a feeling of a job well done.’ At one school where he works, Julian has been given the additional responsibility of being the acting property manager. ‘I like the autonomy of the role, the decision making and getting the work done to a high standard. That’s the satisfaction for me.’

Sometimes I have to pinch myself

Mike Warnes couldn’t be happier with his new role as a franchisee with Crest PropertyCare, which has given him a lifestyle that would be the envy of many. Being his own boss for the first time in his life has brought the 49-year-old a job he’s passionate about but one that still leaves plenty of ‘I can be flexible’ time to go surfing. Mike, who lives in Mount Maunganui, has a background as a construction worker and driving heavy machinery, but when he got the opportunity to work for himself by buying a Crest PropertyCare franchise he jumped at it. He says gone are the times when he faced the start of franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Julian Carnow: ‘Yep, this is for me’ each working day with a heavy heart. ‘Now when I get up in the morning I feel fantastic and look forward to my day. Being my own boss is something I’ve not experienced before. Sometimes I have to pinch myself.’ Mike says property caretaking brings flexibility and he can plan his own day. ‘I’ve got jobs to do but I can be flexible about when I do them. I have time to fit in some surfing and spend time with the family.’ Whether he’s waterblasting a building or bringing a shine to windows with his Pure Water Widow kit, Mike enjoys plenty of variety. ‘The work keeps me fit and there’s that satisfaction you get from doing a great job for your customers.’

What does it involve?

‘For an investment of as little as $30,000, plus a suitable vehicle, you can buy a business that will give you a good return – and there’s always the potential to increase your turnover,’ says Rene Mangnus of Crest PropertyCare. ‘Property caretaking contracts are organised and administered by CrestClean, and the franchisee is inducted to the duties and supported to ensure that the job is performed well and the customer is happy. Franchisees are paid twice per month by CrestClean for the contracted services that they have performed. ‘CrestClean also prepares and files GST returns, prepares annual accounts and files a franchisee’s tax return to keep their business compliant. It means you can focus on the job without worrying too much about the admin. ‘To find out more about opportunities with Crest PropertyCare all over New Zealand, contact me now.’

advertiser info Crest PropertyCare www.crestpropertycare.co.nz Contact Rene Mangnus P 0800 273 780 M 027 434 9934 rene@crestclean.co.nz

franchise management

tips for great franchising part four

Franchize Consultants share 11 more practices to build excellent franchises

ward-winning advisors Franchize Consultants launched their Franchising Best Practice 500 three issues ago, and are now well into the project. Here’s a summary of ten more best practices – you can find them in full, along with all the previous tips, at franchize.co.nz. 19. Technology plan Technology has the power to inform, innovate, improve or disrupt a business. Having a technology plan is vital for sustainable franchising – assisting decisions, roadmaps, and change management plans (including franchisee engagement and collaboration). 20. Measure and manage customer satisfaction Customer satisfaction is critical for business and franchise networks. Measuring customer satisfaction should be high-priority for franchisors and franchisees. 21. Clear field visit objectives Each field visit needs to have clear objectives to maximise its potential and drive impactful outcomes. If you have multiple field managers, objectives harness efficiencies and help deliver coordinated support. 22. Field managers as business consultants Field managers need to wear many hats. They need help, training and data to transition towards adding a business consultant’s role, capable of engaging with and influencing franchisees at a ‘business’ level. 23. Franchise support office structure The franchise support office structure needs to be aligned with your situation and strategy to ensure you have the capacity and capability to provide great franchisee support and complete all the necessary functions. 24. Work with valid data “Garbage in, garbage out” is a phrase from computer science. Best practice franchisors ensure data collected for use in decision-making and franchisee benchmarking is valid. 25. Communication and support Franchise systems need to have a long-term franchisee communication and support plan that details what will happen when and includes areas like conferences and meetings, field visits, ongoing training, business planning, assessments, awards, news and updates. 26. Being detailed and specific – leadership A franchisor leader needs to take care to be sufficiently detailed and specific in their communications with franchisees, whether by email, face-to-face discussion, presentation, agreements or follow-up. 27. Updated franchisee profile Our experiences show that recruiting ‘great’ rather than just ‘good’ franchisees creates substantially better outcomes for franchisors and franchisees alike. Selecting to a regularly-updated franchisee profile is crucial. 28. Clear field visit purpose The underlying purpose for field visits (in general) needs to be clear for franchisees, field managers, and franchisors. Are visits for sales management, compliance, training or improving franchisee profit, or all of these and more? This impacts many decisions. 29. Maintaining franchising focus Franchisors operate in two business arenas: the original (finding and satisfying customers) and the business of franchising itself. This introduces different factors that need to be understood, configured, and executed. A focus needs advertiser info to be maintained on both as business and franchising environments change. Franchize Consultants Dr Callum Floyd, managing director of Franchize Consultants, says, ‘Great franchises develop over time by paying attention to all these details. For more detail on these best practice insights, go to our website.’

www.franchize.co.nz Contact Dr Callum Floyd P 0-9-523 3858 M 021 669 519 callum@franchize.co.nz

Franchising your business or improving an existing network?

Do it once, do it right.

Talk first with New Zealand’s longest established, largest and most award winning team. Work with a company engaged on major projects with many of the biggest and best emerging names in the franchise sector.

Brilliant Commercial Cleaners

Find out why. Call Callum Floyd (09) 523 3858 or email callum@franchize.co.nz www.franchize.co.nz

Six times winner service provider of the year

Franchise New Zealand

Winter 2019

Year 28 Issue 02

opportunity: food & beverage

HAVING IT ALL New family, new business, new future for Streetwise Coffee franchisees

The Zeislers have made work fit around the family

t the end of a year’s maternity leave, Sarah Ziesler decided she didn’t want someone else dictating the time she could spend with her baby. So when husband Jono saw the Pukekohe Streetwise Coffee franchise for sale on his daily coffee run, it was the right opportunity at the right time. ‘We’d always wanted to have our own business, but not known where to start,’ Jono explains. ‘Streetwise Coffee was an investment we could afford, with a small upfront cost and quick generation of income. Some people were sceptical about franchising, but we liked the business concept and the funky atmosphere. Also, because Streetwise Coffee has a fixed franchise fee, we knew that the more effort we put in, the more we’d get out of it.’ After plenty of research and input from professional advisors, the couple bit the bullet and haven’t looked back since. ‘Streetwise Coffee has provided all the guidance and support we need as first-time business owners, as well as a business model that really works,’ says Jono. ‘There’s no way we could have achieved this much, this fast on our own! You can tell the company has focussed on building a really strong team before appointing lots of franchisees, and is now in the right position to grow while giving us all the best possible support.’

Lower cost, lower risk

Streetwise Coffee is not your typical café business. Instead of expensive premises, franchisees operate from stylish, carefully-designed carts serving first-class coffee and simple snacks. Unlike a mobile coffee van, there are no additional overheads such as fuel, WOF or vehicle registration. ‘It means franchisees enjoy the benefits of a portable site without the extra costs,’ says Streetwise director Donna Ferrall. ‘And it also means a lower-investment entry point into the hospitality industry, from as little as $155,000.’ Being newcomers to the coffee business, the Zieslers really valued the training that helped them hit the ground running. ‘Not only did we learn how to make a good cup of coffee; we also experienced every part of the day in-store with our trainers, met people in the office and distribution centre, and even spent time with the roasters who produce our unique blend. Experiencing the passion and work behind the scenes was a great introduction to the industry – you don’t realise how much truly goes into making a five dollar cup of coffee.’ The amount of time Streetwise Coffee was willing to invest in them gave Jono and Sarah confidence that the franchise had their best interests at heart. ‘Even after training, support staff stayed close by for the first few weeks, so we could always get quick answers or advice.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Fit around the family

Still working his day job with NZ Police, Jono leaves day-to-day operations to Sarah. Rather than making their family fit around work, they’ve made work fit around their family. ‘Being my own boss has provided much more flexibility,’ Sarah says. ‘We have staff, so I work two part-days myself and dedicate another day to administration while our son gets social time in day care.’ ‘It’s given us more of what we want and enjoy in life,’ Jono says. ‘We’re learning heaps about running a business with a solid brand behind us, which will open up more opportunities in the future. Our top priority right now is not to make lots of money, but we know that there’s plenty of room to grow when we’re ready.’

The chance to grow

With 15 franchisees operating 23 locations around the country, there’s a clear path for Jono and Sarah to become multi-site franchisees. They’re looking to open another cart at the end of the year, and are taking time to find the right site. ‘The systems and support give us the confidence that we could have two more stores and still have the lifestyle we want. ‘Some people go into business for themselves and don’t start making money for years, so we’re pretty lucky - that’s the benefit of not doing it alone. Of course we’ve made mistakes along the way, but they’ve been small learning opportunities, rather than disasters, and we’ve seen good growth in the nine months since we took over. ‘Pukekohe is a tight-knit community. We’re loyal to our own and love supporting local businesses, so it’s been an awesome experience to build a regular customer base and get that community feeling. As first-time parents and first-time business owners, too, we realise that community is more important than ever.

Any place, any stage

Donna Ferrall says, ‘Streetwise Coffee isn’t just a business; it’s an opportunity for people to build a great asset for the future. Jono and Sarah are a great example of how the franchise can work for you at any stage of life. ‘We have opportunities right now throughout New Zealand, including Auckland, Putaruru, Taihape and the South Island. If you want to do something you love and grow a strong, secure business, we’d love to help you – call me and find out more.’

advertiser info Streetwise Coffee www.streetwisecoffee.co.nz Contact Donna Ferrall M 021 552 2055 donna@streetwisecoffee.co.nz

buying a franchise

BEHIND THE WHEEL Thinking of buying a mobile franchise? Here are some questions to ask

•

• •

ome of the fastest-growing franchises in recent years have been those which take their product or service out to their customers. They come in two forms: those that are mobile because they have to be (providing cleaning, courier or electrical services to homes and the workplace), and those that are mobile businesses because they can take a traditional product or service such as coffee, car tuning or furniture restoration to new customers. When you’re looking for a mobile franchise, it’s important to do more than ask ‘How much does it cost?’ Do your research – we recommend putting in an hour of research for every $1000 that you plan to invest. Here are some questions to ask: • How long will my working day be? Start and finish times? Are there ever emergency call-outs? How long will I spend on the road? With customers? Doing admin after hours? • How physical is the work? Is it seasonal? Is it weather-dependent? What do I do in the down-time? • Do I need to buy a vehicle or trailer? What kind? Need it be new? Do you have preferential leasing arrangements? • Does the vehicle or trailer need to be specially signwritten? Does

• • • • •

it require special equipment or fitting out? Is this included in the franchise cost? What space do I need at home for the vehicle? For stock or equipment not carried every day? What sort of home office space do I need? What is the advantage of being mobile in this particular industry? Do I have an exclusive territory? If business is good, can I divide it and sell off an area, or sell customers back to the franchisor, or subfranchise, or employ staff and operate another van? Do I get an initial client base? Do I have to make sales calls? Do I quote for jobs myself? What help do I get to ensure I am doing this properly? How often do I get a visit from a field manager or the franchisor to help me stay on target? What other support is there? How often do franchisees get together? Is there an 0800 number? A call centre? A website/Facebook page? How are messages relayed to me? Do you schedule my work for me? What sort of technology is provided? How will it make my life easier? On-the-job quoting? Customer data management? Online accounting? Are all the systems integrated? Do I make out my own invoices? Is there a standard format for these? Do I follow up unpaid bills or is this handled through the franchisor?

Remember, whatever type of business you buy, it will be hard work at first so choose something you will enjoy. That way, both you and your customers will be happy.

MAKING IT EASIER TO START, RUN OR GROW YOUR FRANCHISE Our Business Specialists throughout New Zealand are ready to help make business easier for you. They understand the specific requirements of franchises and you will also find a range of practical tools, resources and offers at ANZ Biz Hub. Visit anz.co.nz/bizhub or give us a call on 0800 39 40 41 to find out how we can help your business thrive.

ANZ Bank New Zealand Limited 06/19

20976

Franchise New Zealand

Winter 2019

Year 28 Issue 02

opportunity: leisure & education

KIDS LOVE MASH

My After School Headquarters are the Canterbury childcare superheroes going nationwide

e were appalled!’ That’s how Craig Fortune and Nicole Pickard remember the experience that changed their future and added value to the lives of hundreds of five- to fourteen-year olds. Back in 2011, teacher Craig and wife Nicole, a member of the New Zealand Police, were evaluating after-school care for their young family. ‘At one centre we visited, the supervisor sat at the edge of the play area yelling at the kids, “You can’t do that, stop doing this!” There was no structure and the kids looked bored and lost. ‘From my 10 years’ experience in secondary school teaching and management, I knew this was in no way benefiting the kids or providing any real value to either the children or their parents. We both agreed that this was not somewhere we could leave our children, and that with the skills and knowledge we possessed we could offer something different – a programme that was still fun, safe and stimulating but also professional. ‘One of the consequences of the Christchurch earthquakes was the desire to spend more quality time with our own five children, so we decided to open our own centre. Together, we developed an age-relevant programme that we believed would add real, well-planned value to out-of-school care. The basic tenet was structured activity – not an extension of school work.’ ‘We opened just a year later. Did it work? Better than we ever expected! Today there are 30 MASH sites and, not long after we started, the Christchurch City Council asked if we would take over their school holiday programme and we still have a very close relationship through our programmes in Council Sport & Recreation Centres and Sport Canterbury.’

If the cape fits …

MASH stands for My After School Headquarters – a catchy name for a very professional outfit, ‘Although, kids being kids, they call it My After-school Super Heroes,’ laughs Craig. ‘Who are we to argue? If the cape fits, we say wear it!’ The first MASH opened at Elmwood Bowling Club in Merivale, but most centres since have been sited within school grounds – convenient for parents and familiar for kids. ‘We can’t be everywhere at once so we have a team of brilliant, dedicated managers supported by a fantastic head office staffed by trained teachers who share our passion for making a positive contribution to children’s development – physically, mentally and creatively. But to take MASH beyond Canterbury requires people on the ground with the commitment and autonomy to manage their own local centres, and franchising is the best way to deliver that.’ Craig and Nicole (who left the Police to become full-time director of finance and marketing) have worked with two experienced franchisors and professional advisors on the necessary structures, processes and support systems to create a sustainable business model for new franchisees. ‘First and foremost, we are looking for people who are motivated by franchise.co.nz – PUTTING PEOPLE IN BUSINESS

passion, not profit,’ says Craig. ‘Although a MASH franchise can be highly profitable, we want people to invest in MASH because they’re passionate about children’s development and can see the value in what we do – people who want to bring the best out-of-school care to kids, caregivers and communities all round the country.’

Training, programmes and treats

MASH provides full training, proven management systems and programmes to help new franchisees get started and comply with all the various regulatory requirements. Centres are eligible for MSD funding and OSCAR subsidies, and the company is a member of the Primary Principals’ Association and the OSCAR network. ‘There’s a research-based structure and a collaborative approach to programme planning to suit local needs; fantastic support from a dedicated and professional team; and awesome opportunities. In fact, we’ve negotiated reduced costs on induction, first aid and child protection training. ‘Our size has also enabled us to forge special relationships and discounts with national cinema chains, bus companies, gyms and school suppliers and equipment companies. It means MASH centres can afford to provide cost-effective off-site excursions which some of our children might otherwise not be able to access.’

Love kids, like fun

Craig and the team are keen to hear from anyone interested in setting up MASH centres in their local community. ‘We pride ourselves on being non-discriminatory towards children and the same applies to potential franchisees – it’s your personal qualities and passion for doing your best to make a positive difference in children’s lives that are the major criteria for us. You don’t necessarily need childcare experience as long as you love kids, like having fun and can manage a successful business. ‘We’d also like to hear from people already operating out-of-school centres. By converting to MASH, we can provide all the systems you need to meet compliance standards while providing the best programmes to your community. Conversion costs in the region of $7-10,000, while establishing new centres takes a bit more. And if you’re looking for an established business with ready cashflow, we advertiser info are now offering several of our Christchurch, Timaru and Nelson MASH MASH sites as turn-key franchises for www.mashkids.co.nz $30,000 to $35,000 +gst – see our Contact website for locations. ‘If you want to learn more about joining the MASH movement, get in touch with us today.’

Craig Fortune P 0-3-366 9408 M 027 305 5003 craig@mashkids.co.nz

Brilliant Café Opportunity Available G NIN T E P O US G U A MID 019 2

V I L L A G E N O R T H

S H O R E ,

A U C K L A N D

New retail and dining destination, Long Bay Village offers a superb mixed-use retail business proposition and an exceptional location to create the desirable lifestyle experience your customers will find hard to resist.

• Turn key operation & support • Joint venture opportunity • Surrounded by Blue Chip tenants • Highly sought after residential location

Talk to Murray Belcher today: 021 483 500

opportunity: home & building

RIGHT ON COURSE

Compass Homes offers new franchisees concrete benefits

Points of difference

In recent years, Garry has handed over CEO responsibilities to Bronwyn Bindon, who manages two branches herself and has developed the franchise system, while Yolande is Canterbury General Manager. With 25 years in the home building industry, and having been a franchisee with other home building groups herself, Yolande understands exactly what franchisees need to create a solid, sustainable business of their own. Yolande Mintrom

o franchisor can expect their new franchisee to hit the ground running when they’re carrying the financial burden of a high initial fee. ‘That’s why ours is at the lower end – just $50,000 to be in business with one of the country’s most respected housing groups,’ explains Yolande Mintrom of Compass Homes. The New Zealand-owned company has grown rapidly in recent years, with 10 offices around the country and opportunities for many more. Founded 15 years ago in Hamilton by experienced builder Garry Shuttleworth and then business partner John Jarvis, Compass Homes was created to meet expectations of the lower end of the market where price is a driving factor. By value-engineering the way a house is designed and built, they were able to achieve significant cost savings without compromising quality, style, liveability or road appeal. Their commitment to positioning for the sun, to provide heating cost savings and other benefits, inspired them to name their business Compass Homes. ‘One of the key components that sets Compass Homes apart from other building companies is our ability to build to any budget, from first home buyers through to high-end,’ says Yolande. ‘This enables us to assist anybody looking to build.’

‘Our franchise fee covers all necessary business mentoring, operational, HR, training, marketing and customer support collateral, as well as access to long-established strategic alliances that enable franchisees to negotiate great deals for their customers.’ she says. ‘Compass Homes also offers critical points of difference such as our online project management programme, which not only helps franchisees manage timelines but also allows their customers to follow building progress. This cutting-edge technology offers timetable information and photos that are automatically emailed to them as building continues as well as immediate notification of any queries or issues.’

What you see is what you get

‘As a former franchisee of home building groups myself, I know the importance of a show home,’ says Yolande. ‘It’s easily the best form of promotion – but a common complaint about show homes is they are better built, better finished and better fitted out than the actual build. A typical example of this is when a home buyer with a fixed-priced contract finds architraves are less decorative or of poorer quality than in the show home, or they are told they can have the same architraves as the show home but at extra cost. Well, with Compass Homes, what a potential customer sees is what they will get in their new home. ‘That matters. Before joining Compass Homes in 2011, I spent time searching building group customer feedback online. The one exception to negative comments was Compass Homes, which has always had a high standard of ethics, values and customer service. It’s these standards that are attractive to people planning to build their first home, and we want franchisees who want to bring that to their own area. Aside from engineering factors and our other competitive benefits, it’s the honesty of our dealings with customers, particularly those planning to build their first home, which makes a real difference.’ So what sort of people make great Compass Homes franchisees? According to Yolande, ‘As much as we’d love to find an all-in-one builder, accountant and super salesman, we’re happy to hear from experienced business people advertiser info from all sorts of backgrounds as long as they have a strong track Compass Homes record in sales and the skills to www.compasshomes.co.nz manage on-staff and contract Contact tradies. Bronwyn Bindon ‘If that’s you, contact Bronwyn and get on the right course with Compass Homes.’

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

P 0-3-379 1111 M 021 46 13 13 bronwyn@compasshomes.co.nz

franchise association news

FANZ AND FAIR FRANCHISING Why should you look for FANZ membership when buying a franchise?

wning your own business can be immensely rewarding, but there’s no denying that it’s more risky than just accepting a salary or hourly wages – as long as your job lasts, that is. ‘Buying a franchise reduces the risk, but there’s something more you should look for from a franchise system and your advisors – membership of the Franchise Association of New Zealand,’ says Callum Floyd, who is the Association’s Chairman. ‘Membership of the Franchise Association (FANZ) provides potential franchise purchasers with many positive signals. While it is not a guarantee of business success, FANZ membership means that a franchisor has been independently-assessed using established membership criteria which stand for ethical and fair franchising. Only those that pass our rigorous process can join.

• FANZ members are bound by the FANZ Code of Practice and the Code of Ethics; • FANZ franchisors must provide you with a Disclosure Document containing many specified key details about the franchise prior to signing the franchise agreement; • All FANZ franchisors are bound to encourage you to take proper legal FANZ Chairman and financial advice; Dr Callum Floyd • All FANZ franchisors provide a seven-day cooling-off period to protect you against hasty decisions; • FANZ franchisors must offer a simple and inexpensive dispute resolution process in their agreements to protect the ongoing relationship; • Franchisees of FANZ members can access the FANZ Complaints Panel; • As a franchisee of a FANZ member, you will be able to enter the prestigious Westpac New Zealand Franchise Awards.

‘Although all franchisors are bound by normal commercial law, in this country, only FANZ members are bound to observe best practice in franchising through adherence to our rules,’ Callum explains. ‘These have been developed over 25 years to ensure that franchise buyers get important information to help them assess a franchise opportunity properly, and be protected against making hasty decisions.’

‘It’s important to remember that FANZ also includes among its affiliate members many advisors around the country including lawyers, accountants, banks, business brokers and consultants,’ says Callum. ‘These members can provide specialist advice to franchise buyers, and are also bound by the Codes – in fact, they are required to provide an outline of their qualifications, franchising education and experience on request.

Callum says that some specific reasons to look for FANZ membership are:

‘That’s why we say, “Look for the FANZ sign before you sign!”’

Join The Market Leaders In Modern Italian Casual Dining - The largest Italian restaurant chain in Australia and New Zealand - A flat fee structure that assists you to grow as your business grows • • • • •

Tiered 410 seat theatre 17 conference / breakout venues all with natural light 24 hour business centre Professional and friendly staff In-house multi-media technical services

AUCKLAND’S “ALL IN ONE” SOLUTION • • • • • •

Dedicated conference / banquet team 450 free car parks 148 newly refurbished ensuite accommodation rooms Gymnasium, outdoor swimming pool, spas Wellington’s Restaurant and Bar 24 hour room service

- A team of like-minded individuals who share similar ambitions and goals - A nationally renowned brand

Opportunities Now Available For enquiries: laporchetta.com/franchising Email: franchising@laporchetta.com Phone: +61 3 9460 6700

Contact Shelley Trutsch Conference Business Development Manager Ph 09 526 3008 or email shelleyt@waipunahotel.co.nz www.waipunahotel.co.nz

Franchise New Zealand

Winter 2019

Year 28 Issue 02

Looking at buying a franchise? Why franchisors become FANZ members

It’s apparent from the foregoing that many franchise systems join FANZ to give potential buyers the added reassurance that independent scrutiny brings to their franchise offer. However, Callum says there are lots of other good reasons to become a member. ‘These include improving their business through access to franchisespecific education; research; and information-sharing opportunities,’ says Callum. ‘These are all important signs that a franchisor is committed to fair and good franchising. ‘Our members value the work that FANZ does to promote and uphold best practice in franchising, and the self-regulatory framework that we have put in place for the protection of franchisees and franchisors alike. Members also value FANZ’s work to protect the franchise business model, helping government and agencies understand franchising, and developing submissions on proposed legislative and other changes where needed.’ FANZ provides members with educational and networking opportunities to keep them up-to-date and identify future trends through the annual National Franchise Conference and regular breakfast and evening seminars and networking meetings around the country. The prestigious Westpac New Zealand Franchise Awards (celebrating their 25th year in 2019) are for members only. ‘The Franchise Association has been the voice of franchising – and the standard-bearer of fair and ethical franchising – in New Zealand since 1996,’ says Callum. ‘We invite franchise businesses across the country to join FANZ and demonstrate your commitment to fair franchising and a great franchising future. By getting involved, meeting the many great people who are already FANZ members, and sharing knowledge and ideas, you can improve results for both you and your franchisees.’

New members

Association membership is open to those franchisors and service providers who agree to abide by the FANZ Code of Ethics and Code of Practice.

Look for this sign BEFORE you sign!

The latest members to join are: Franchise Systems • fit20 • Helloworld • Hudson’s Coffee • Shake Out • Winner Winner

If you’re looking at buying into a franchise, look to make sure the franchise system is a member of the Franchise Association of NZ.

Service Providers

This shows that they are committed to best practice franchising and are operating in accordance with the FANZ Code of Practice and Code of Ethics.

• Graham & Co • MST Lawyers • OneHQ • Perception Group Contact FANZ CEO Robyn Pickerill (details below) for more information on the benefits of membership. FANZ members are clearly marked in the Directory at the back of this magazine, and a full list can be found at www.franchiseassociation.org.nz.

Event Calendar 20-21 June

Rotorua

National Conference

24 July

Auckland

FANZ After-4

21 August

Auckland

FANZ Breakfast

29 August

Mt Maunganui

FANZ After-5

9 November

Auckland

Franchise Awards

FANZ encourages you to make an informed choice. Visit www.franchiseassociation.org.nz or call 09 274 2901 for more information.

For more details of these and other events in Christchurch and Wellington, visit the Franchise Association website at www.franchiseassociation.org.nz, email contact@franchise.org.nz or phone 0-9-274 2901.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

LAUNDROMAT OWNER HARD AT WORK The hardest part of owning a Speed Queen self-service laundromat is deciding how you will spend your “work” day. If you are looking for a truly passive income with an excellent return on investment, get in touch to find out more about Speed Queen laundromats.

0800 77 333 7 | speedqueen.co.nz

opportunity: retail

Future-proofed technology and remote operation makes Speed Queen an investors’ dream

more than

Cashless technology increases security, reduces hassles

REMOTELY INTERESTING S

peed Queen is the oldest and largest manufacturer of commercial laundry equipment in the world. ‘Despite being founded in 1908, we’ve always been at the cutting edge of technology and trend – and that’s why our operators continue to make big profits,’ says Royce Little, Speed Queen’s head of laundromat sales. ‘Our modern laundromats offer technological advances that have been big game changers for the industry. By offering cashless payment and remote operation, laundromats have become even more attractive opportunities for owners as investors. And because you don’t need expensive high street or mall locations, Speed Queen’s partners are reaping the rewards of us being ahead of the game. ‘That’s why we say Speed Queen is a near-perfect model for anyone seeking passive income.’

Cashless? Stressless!

‘From an investors’ perspective, cashless payments offer a lot of benefits,’ explains Royce. ‘For a start all the security issues have gone – there is nothing to steal on site any more. There are no worries about cash handling, collecting and banking coins, either. That was always a bit of a hassle, and new laws designed to prevent money laundering have made dropping coins into banks increasingly difficult, but the change has actually made owning a laundromat even more attractive. ‘Our research showed that even at the lowest end of the socio-economic spectrum, eftpos is universally liked. Without an eftpos card you can’t easily get money out of the bank or even access a benefit, so virtually everyone has one. Credit cards are pretty normal, too. As a result, cashless payments have become a readily-accepted form of payment that’s much more convenient.’ New Zealand’s eftpos environment means that Speed Queen couldn’t just plug in a cash-free solution from overseas, so the company went into partnership with Cashless Payment Solutions to develop a sophisticated system for laundromats here. ‘That’s also enabled us to future-proof the system for probable and possible changes, including Pay Wave and Apple Pay – it’s all a far cry from pockets full of heavy, jingling cash just to wash your clothes,’ laughs Royce.

Reliable at a distance

Having payments go direct to your bank account is an attractive proposition, and Speed Queen offers another massive benefit to prospective investors: ‘You can run your business from home and never even visit your laundromat!’ says Royce. ‘In theory, you can sit in Kerikeri and watch the profits flow in from Invercargill, if that’s your preference. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

‘The key to this is that all Speed Queen laundromats can be fully networked via the internet. This allows complete visibility of all the operations: what is happening in your store from an auditing perspective; how many cycles each machine has done; when are the peaks and troughs of the operating cycle; and most importantly, perhaps, if there’s been a very rare fault or issue. If there is a blocked drain, for example, the machine will message you immediately to let you know. This has revolutionised the way owners interact with their businesses.’ But what if there is a fault or error at your store at the other end of the country? ‘Not a problem at all,’ says Royce emphatically. ‘We have servicing agents in every town in the country, but they rarely have a lot of work to do for Speed Queen. Our equipment leads the world because it was always built for the long-haul. The machines are pretty indestructible – they will work reliably day after day for 15-20 years, on average. So with agents nearby, you can live or holiday as far away as you like!’

A turn-key operation

Speed Queen has equipped over fifty outlets in the last two years and supplied six of the largest laundromats operating in the southern hemisphere. ‘This is a near-perfect passive investment opportunity, and we are seeking further investors,’ says Royce. ‘A medium-sized investment will be between $250,000 and $300,000, with a deposit required of $75-100,000. The return on the total investment is in the region of 20-30 percent, and we’ve had some owners do much better than that.’ Speed Queen is not actually a franchise – you operate under your own brand, but Speed Queen provides all the help you need to get up and running. This covers everything from site selection according to proven demographic and parking criteria to meeting council regulations and launching your business. ‘This is a turn-key operation which suits investors looking for passive income, a profitable sideline to a mainstream career, retirement funding or business diversification,’ Royce explains. ‘We’re ready to hear advertiser info from anyone who has the desire to build a successful business in Speed Queen any part of the country … and you www.speedqueen.co.nz don’t even need to move! ‘Whatever your situation, give me a call, and let’s discuss how Speed Queen can help you.’

Contact Royce Little P 0-9-528 5600 royce@speedqueen.co.nz

EXPORTING Mina Phillips and Simon Lord look at how two New Zealand franchises are expanding overseas

JOIN THE CLOUD REVOLUTION Cisco Meraki’s easy-to-use, web-based dashboard, means small IT teams can use powerful technology to configure, manage and troubleshoot their entire network from anywhere. Simplify your franchise’s ICT with a move to the cloud.

ew Zealand may be a small country, but we’re good at dreaming big – and not just in sport. Two local companies have recently taken their franchise models overseas with considerable success. Refresh Renovations and Dream Doors don’t sell trendy food or fashionable online services; instead, they focus on practical solutions to real needs. Launched in 2010, Refresh offers homeowners a unique project management system that would help to reduce project overruns and budget blowouts. Recognising that there was no single national brand that specialised in renovation rather than new builds, local business strategy and marketing firm Traffic developed the franchise to fill the gap. Once it was established in New Zealand, the company directors saw an opportunity for global expansion. Today, Refresh Renovations has franchises across New Zealand, Australia and the United Kingdom, and has recently launched in Pensacola, Florida.

CONTACT CHRIS KIDD TODAY TO LEARN HOW

Dream Doors was originally founded in the UK, but when co-founder Derek Lilly split with his original partner, he retained the rights for New Zealand, Australia, the US and Canada. Dream Doors specialises in kitchens and fits replacement doors, surfaces and fittings to restore a home’s looks without the cost and wastage of building new units. Derek decided to settle in New Zealand and opened the pilot Dream Doors here in 2008, expanding to Australia in 2014 and the USA in 2018. The company is completely separate from Dream Doors UK.

INVEST IN A BUSINESS

So how have these two businesses taken New Zealand franchising to the English-speaking world?

email: chris.kidd@comstor.com or phone: 022 0296 290

THAT DELIVERS Innovation is an integral part of the PACK & SEND culture and business strategy. Join a franchise network that constantly delivers ecommerce and logistics technology solutions with an international footprint of more than 135 Service Centre locations. PACK & SEND has been in business for 25 years with continual growth. We are one of New Zealand's leading franchise businesses and have been internationally recognised for embracing world class franchising practices. Award-winning Franchise System Earn Passive Income with our Innovative New Online Ordering Platform Trackable Brand Lead Guarantee Program for Peace of Mind Leading-edge Point of Sale Software in a Specialised and Growing Retail Network Excellent Reputation & Customer Reviews Unlimited Profit Potential in the Lucrative Freight and Logistics Industry

Ph Matthew Everest on 03 982 7252 for opportunities available in your region packsend.co.nz/own-a-franchise

Anything Anywhere.

Build a strong foundation

According to Traffic director and Refresh co-founder Chris Caiger, it all starts with a good foundation. ‘We spent two or three years piloting first and once we got that sorted out we started rolling out seriously in New Zealand. You learn a lot when you’re piloting. We changed some quite fundamental things, including the type of people we targeted as franchisees. ‘When we first started out we assumed that the natural franchisees would be builders because they already knew the market. The idea was we would wrap all of these sophisticated management systems around them and teach them to be managers. As it turned out, we found out that most builders have become builders because they don’t like all that management stuff. So we reversed the model and looked for people with commercial capabilities who would hire builders in their construction team. That way, the builders could get on with what they were good at and we had successful managers who could run a business unit.’ Although Refresh was a new business, Traffic’s experience provided a springboard for success. ‘We had 15 years’ worth of relationships with the main leaders in the building industry, so we already had very strong networks, relationships and a strong reputation,’ says Chris. ‘We were able to leverage that into our franchising business.’ While this initially applied to finding the right connections to help Refresh grow as a business franchise within New Zealand, it also helped that the company’s co-founders had people they could reach out to overseas when the time came for international expansion. ‘All of our expansions have been based on contacts,’ says Chris. ‘A lot of the early Refresh investors have been senior managers in corporates, so we’ve got very good networks. Those networks are how we have found successful master franchises in other countries. If we hadn’t had those it would have been very difficult. There was nothing available through any government agencies that could help us in any useful way.’ At Dream Doors, Derek Lilly also values the importance of networks but he had to build his own. ‘Coming from the UK I didn’t have those Franchise New Zealand

Winter 2019

Year 28 Issue 02

NG KIWI KNOW-HOW

networks in place, but the Franchise Association here (FANZ) was super helpful in putting me in touch with the right people, advisors and specialists who could help as we got set up and grew. ‘When we started looking at the USA, they also helped with introductions when I attended the conference of the equivalent association there, the IFA, and I found the same thing. If I had a question – and I had lots – they’d find someone to give me the answer. It can be a very expensive process to find out who to talk to otherwise.’

The need to comply

Before Refresh made the leap into international waters, the company first needed to ensure that it was working well within New Zealand. ‘Once we proved that, we then had to prove that we could transfer it to another country, with Australia being the obvious destination,’ says Chris. ‘The advantage of Australia is that it’s close to New Zealand and many of our contacts and suppliers already operate there. But Australia is probably the hardest market in the world. It’s got the highest regulations in franchising, the highest regulations in building, and every state has different legislation. ‘By comparison, New Zealand was a relatively easy market to develop in, then we put the model through the fire in Australia to prove we could take it to the rest of the world. Once Refresh was strongly established over the Tasman, we knew we had the right kind of processes to go international.’ Derek agrees. ‘In Australia, like the USA, there’s both federal and statebased regulation of franchising, so you need to find a good lawyer with plenty of experience who really understands the franchise legislation there. We knew that the concept had already successfully transferred from the UK to New Zealand, although we had developed totally new marketing and support systems here, but operating in a new legislative culture is a challenge. We also enlisted the help of a local franchise consultant to help tweak our marketing and, especially, learn how to attract people. Wherever you go, without on the ground experience in franchising, you’ll get your arse smacked. If you do your research carefully to find the right consultant, it needn’t cost a huge amount of money.’

Know the market, find the partners

The Refresh team ensured they really understood each market they were entering. ‘Our Traffic background was helpful because we were an international research company,’ says Chris. ‘With our backgrounds, I would say we knew more about the building industry around the world than almost anyone, but the data available varies enormously. Places like Australia and America collect data better than New Zealand, so we were able to access good quality market information to help us make the right decisions. ‘The other key factor is finding the right partner. By appointing a master franchisee who is local to the particular location you will be launching the business in, it means that you, as the owner of the company, won’t franchise.co.nz – PUTTING PEOPLE IN BUSINESS

need to be running the business from between countries: instead, the business will benefit from being run by someone local who has invested in the business. That way you also get the “soft capital” of people who understand the culture and how that market works.’ Derek Lilly agrees. ‘Master franchising was clearly the way to go for Dream Doors. For Australia, we had a very successful franchisee in New Zealand who was keen to expand. He knew our system and was keen to set up in Australia, so we appointed him as master franchisee and he moved there. Five years later, we have almost 40 franchisees there and it’s going very well. ‘The USA was a different matter. We spent four years investigating the market there before we actually opened with a master franchisee on the ground in California, and they are so keen they have actually taken a stake in the parent company we’ve set up for the USA with a board of highly-experienced local businesspeople. In the first year we’ve appointed 7 franchisees in California and we have a further 36 under offer, which shows how strong the potential is.’ Chris says that because Refresh had already expanded to Australia and the UK, taking the franchise to the USA was not such a challenge as it would otherwise have been. ‘Being from New Zealand is definitely an asset: the New Zealand brand is very, very strong in the US. Lord of the Rings definitely put us on the map in the most incredible way and New Zealanders have a really good reputation for being hard workers, innovative and smart. ‘Maurice Williamson, who’s now New Zealand consul-general in Los Angeles, told us that the New Zealand brand is running hot in America and that now is a particularly good time for companies to look at opportunities there.’

Get the right supply chain

Establishing a reliable supply chain is vital to the success of any overseas expansion. Refresh says that while many businesses aim to succeed by squeezing suppliers on costs, their approach was a broader one. ‘We wanted to be able to offer customers the best value for money, but we also wanted to work with suppliers who would be an asset to our brand,’ says Chris. ‘That meant we weren’t just looking for the lowest price – we wanted people who would work to help us grow our business through marketing, through networks, through advice. We certainly wanted a good competitive price but we didn’t want to squeeze them to a point where they didn’t really have the margin to provide other services which could help our franchisees succeed, such as marketing and lead generation.’

When virtual is reality

Refresh says much of its success comes down to systems and processes. The company has IT systems in place which help franchisees to manage each stage of a project. Online platforms allow customers to access photo updates and important documentation, and the franchise also relies on the marketing and business strategy specialists at Traffic, who

franchise management

work behind the scenes to ensure everything runs smoothly while the business continues to grow. ‘The whole franchise model really works on scale,’ explains Chris. ‘For us to be successful, we have to have the best IT systems, the best marketing, the best processes, systems and so on. As a little local company there’s only so far you can go on that but as an international company, you can afford to invest more so you can really become truly world class in your foundational systems. ‘When we were first set up we had a server-based IT model,’ Chris recalls. ‘But when we decided that we really wanted to go international we realised we had to go cloud-based. So all of our systems went on the cloud, making our marketing web-oriented. Our franchise business management system is delivered on the cloud. Our franchise recruitment was delivered on the cloud. So we built our core platforms on the cloud to make it easy to go international in a sustainable and essentially riskfree manner. ‘Most companies, when they go overseas, have physical assets they’ve got to either invest in overseas or take with them, like stocks or warehouses. But as a franchisor with local master franchisees, our assets are mostly IP and virtual. It makes it much more affordable because you’ve got no big investment costs to move offshore. All of our head office is based in New Zealand, so to expand overseas all we had to do was to switch on the overseas version of our cloud systems and hire a local manager.’ Derek says that Dream Doors has also invested heavily in cloud-based technology. Its award-winning online Franchise Management System (FMS) was developed in New Zealand not just to provide franchisees with a mass of real-time marketing and management information, but also to provide several touch-points to customers which enable the franchise to ensure brand standards are upheld. ‘It’s something we created after a bad experience with an early franchisee and we have gone on developing it ever since,’ says Derek. ‘It’s been a massive benefit in going overseas – apart from enabling

us and our franchisees to see what’s going on in their businesses, it’s knocked the socks off everyone who’s seen it, including some of the top franchise advisors in the USA.’ But ideas are not one-way traffic. ‘One of our advisors in the USA is a marketing professor from Stanford University, who was heavily involved with the California Closets franchise,’ says Derek. ‘He got us to poll all our customers from the previous 12 months asking what difference our kitchens had made, and people told us it had changed their lives – they were preparing and sharing food with families, friends and neighbours. As a result, we understood our why, and not only changed our marketing – we changed our whole brand in the USA to Eat Gather Love. ‘Has it made a difference to sales? Oh goodness, yes! Our marketing strategy is now based around building happy families one kitchen at a time, rather than incentives like discounts or free sinks, so our margins are better, too. Now we’re integrating that learning into our system in Australia and New Zealand, too, for the benefit of all our franchisees.’

Go for it!

Confident in their expansion process, Traffic has launched two additional franchise businesses which are also headed for global expansion. Zones Landscaping will soon launch in the USA, while Refresh’s newest franchise, Oncore, has recently launched in New Zealand using the same processes and models. Chris’s advice to local franchise businesses is to take an innovative and responsible approach to international expansion. ‘We’ve set things up so that we’re not putting stress on our home business by going overseas. Don’t be too scared about it, but do take the time to prepare it properly and do your research.’

about the author Mina Phillips is a writer with Traffic and has been involved with the company’s franchise expansion in New Zealand and overseas. Simon Lord is Editor of Franchise New Zealand and has worked in the franchise sector for over 35 years.

PORTERMARK PORTERMARK THE INDUSTRY LEADER IN BEER CLEANING SYSTEMS. THE INDUSTRY LEADER IN BEER LINE LINE CLEANING SYSTEMS. FRANCHISE TERRITORIES AVAILABLE FRANCHISE TERRITORIES NOWNOW AVAILABLE THROUGHOUT ZEALAND THROUGHOUT NEWNEW ZEALAND Australia's premier line cleaning company a high return Australia's premier beer beer line cleaning company offersoffers a high return franchise model with significant income potential franchise model with significant income potential Industry practice system with international HACCP certification Industry best best practice system now now with international HACCP certification Scaleable franchise model - build a team underneath you significantly and significantly Scaleable franchise model - build a team underneath you and increase income increase income Model based on 15-20 per week a 3 weekly cleaning Model based on 15-20 hourshours per week on a on 3 weekly cleaning cyclecycle Dedicated exclusive territories and South Island Dedicated exclusive territories - both- both NorthNorth and South Island work/life balance proposition IdealIdeal work/life balance proposition Limited franchises available - apply to secure territory Limited franchises available - apply now now to secure your your territory

To enquire please contact: To enquire now,now, please contact: Kev Cochrane - BDM 412 +61 412 892 677 kev@portermark.com Kev Cochrane - BDM +61 kev@portermark.com Paul Topham 021 514892 660677 paul@portermark.co.nz WWW.PORTERMARK.COM WWW.PORTERMARK.COM 68

Franchise New Zealand

Winter 2019

Year 28 Issue 02

business & commercial

Topline Roofing requires franchisees to establish a network around the country

NO CEILING ON SUCCESS Topline Roofing launches specialist franchise opportunity nationwide

hen Neil and Jennie Gillespie started their own business back in 1987, Neil already had roofing and plumbing industry experience, while Jennie brought spatial design, management and administration experience to the mix. Their trades business, incorporating metal and membrane roofing supply and installation, soon grew, and today the company has around 50 staff and 30 vehicles constantly on the go. Topline Roofing’s experience and strict quality controls have seen them work on everything from residential homes to large scale re-roofing and cladding projects such as Mt Eden Corrections Facility and Smales Farm Beehive, as well as a multitude of tertiary institutions, schools and large commercial properties. Now they are looking to share their systems and expertise with other professionals in Auckland and around the country by creating a specialist franchise network of top quality roofing businesses, each with their own exclusive territory. ‘Rather than opening more branches ourselves, our strategy is to appoint Topline Roofing franchisees employing local people and servicing local customers to improve customer service and reduce travel times,’ say Neil and Jennie. ‘A tried and tested franchise formula delivers better and more consistent results than stand-alone operators; franchisees have a vested interest in building and running great businesses.’

Professional service, professional franchise

With 30 years of experience behind the company, the Topline Roofing franchise has been developed with professional input from the multiple award-winning team of specialists at Franchise Accountants. ‘We’ve always been hot on procedures and processes – this is an industry where safety has to come first,’ says Jennie. ‘We also commit to maintaining the highest business principles with a strong focus on quality, expertise, reputation, customer service, health and safety, timeline management and compliance. That’s given us an enviable portfolio of regular customers, including big name national property owners, managers and builders. They’re keen to see us establish Topline Roofing franchisees in other areas.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

The franchise is looking both for established roofing contractors seeking to expand and for new entrants with roofing expertise or a proven business track record in a completely different industry. ‘We would also like to think franchisees will follow our path upskilling and training apprentices from within local communities. Neil is an appointed Trustee and Deputy Chairman of the Apprenticeship Training Trust.’

Joining the team

‘Roofing contractors with four or so staff who are looking to grow their business really should give serious consideration to joining Topline Roofing,’ says Neil. ‘They’ve everything to gain: they will still be their own boss but belong to a bigger team with the benefits of having a large support network around them. We’ll provide comprehensive administration support, proven sales and marketing resources, on-going staff training and business mentoring. ‘As well as enhanced buying power with our approved suppliers enabling them to deliver exceptional quality and prices to their customers, there’s proprietary software to streamline day-to-day running of their business and an expert operations support team. These are all areas that it’s hard to work on or afford when you’re running an independent business. ‘Then there’s the brand value. Apart from the value of our existing relationships with national organisations, when it comes to retiring or on-selling, all your hard work under the Topline Roofing brand can command a much greater financial reward and a greater multiplier than you’d get being an individual business entity.’

Auckland and beyond

While Topline would like to bring on board existing roofing businesses, ‘We also welcome enquiries from those interested in starting up from scratch in Auckland and elsewhere,’ says Neil. ‘They could have roofing experience or a proven business track record in a completely different industry – even a different country. As members of Diversity Works NZ and being Immigration NZ-Accredited we are strong supporters of multiculturalism, so we very much welcome enquiries from immigrants with the right expertise. ‘The main criteria for a start-up Topline Roofing franchisee are to be in a financially sound position, a team player but able to work independently, have good communication skills, motivation and be goal-driven. You also need to be prepared to keep abreast of new roofing systems and technologies, and share the commitment to Topline Roofing’s business principles of quality, expertise, reputation and compliance.’ For an existing roofing business joining Topline, the investment will be negotiated on the basis of size and experience, while new start-ups require around $50,000 depending on location, territory size and other factors. ‘This includes systems and software as well as procedure and expert support programmes,’ says Jennie. ‘You will also require sufficient working capital for at least three months’ business expenses.’ Neil, Jennie and the Topline Roofing team are committed to helping their first franchisees succeed. ‘Rest assured we’ll be with you every advertiser info step of the way to help you build a successful business that you’re Topline Roofing proud of,’ Neil says. ‘While the www.toplineroofing.co.nz/ franchise-opportunities/ building sector constantly changes, roofing is a specialist area and Contact Topline Roofing is a market leader. Shane Boullé P 0800 111 818 Contact us today to find out more franchise@topline.co.nz about joining the team.’

opportunity: food & beverage

Domino’s franchisees build sustainable long-term businesses

Rishi Sharma: ‘An opportunity I couldn’t resist’

DELIVERING RESULTS

ith stores throughout New Zealand and more opening all the time, Domino’s is New Zealand’s favourite pizza provider. Putting stores closer to customers so that deliveries can be made faster, hotter and fresher is a key part of the company’s strategy, and with New Zealand’s population about to top 5 million, that means plenty of opportunity for franchisees.

I want them to achieve that goal so by the time they are 25 they will be in their own half million-dollar business. That’s a terrific start for younger people, and one that Domino’s actively supports. Encouraging young entrepreneurs is another way we can give back to the community.’

And as Domino’s moves into more areas, so it looks to its franchisees to get involved with their local communities. That was clear at this year’s Domino’s Annual Rally, where over 800 stores across Australasia compete for a range of awards. One of the most coveted is the Big Heart, Big Fun award, which was won by Rishi Sharma, who owns three Domino’s stores in Wellington.

Talking of young entrepreneurs, Liam and Kaedyn Stops became the youngest-ever Domino’s franchisees when they bought a store in Rotorua aged just 18 and 19 respectively. They both started working at the Hastings store while still at school – Liam was just 12 when he was holding a road-side board advertising special offers. Still in their early twenties, the pair now own three Domino’s stores and are planning more. The Stops brothers won the Leadership Eagle Award at the rally, a title given to the ‘best of the best’ for outstanding leadership and operational success.

‘Giving back to the community is part of Domino’s philosophy and explains much of our local success,’ says Rishi. ‘We’ve raised funds for families who were coping with a terminally-sick child or children with learning disabilities, and run “dough raisers” for several local schools. We deliver fresh pizzas and drinks to the Hutt Hospital every Saturday night, and we’ve just started working with the Red Cross to give work to refugees. We don’t stop there; we also support our local Youthline – a vital service – by giving $1 for every pizza sold on certain nights to support them.’

Developing leaders as well as customers

Rishi’s first Domino’s was in Birkenhead, Auckland. ‘I worked across the street from an existing store and talked to the owner often. I saw the company was innovative and focused on long-term investment, so when it came up for sale in 2012 I bought it!’ Domino’s believes in developing its people as well as its business, so once Rishi had proved his entrepreneurial skills he was offered an opportunity he couldn’t resist – the chance to move to Wellington in 2015 as a multi-unit franchisee. ‘Within nine months, I’d opened three stores,’ he smiles. ‘Domino’s have a strong belief in “fortressing” – opening multiple stores close to customers to reduce deliver times and deter competitors. It decreases the investment risk for franchisees and makes staffing easier. It’s been highly successful – I now have around 70 staff, and I believe some are future Domino’s leaders themselves. ‘I have a couple of 19-year-olds whose vision it is to be franchisees.

left to right: Cameron Toomey with Don Meij (Group CEO), Liam Stops, Kaedyn Stops and Nick Knight (CEO Australia and New Zealand) franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Constant innovation

‘Liam and Kaedyn show a level of leadership well beyond their years and have developed a number of excited staff members who are primed to be the next generation of managers and franchisees,’ says Cameron Toomey, General Manager of Domino’s New Zealand. The Stops brothers remain modest about their success. ‘The best recognition we can hope for is our customers coming back because of the quality of their last experience,’ says Liam. ‘In this business, every day is a new beginning. We are passionate about pizza and excellent customer service and that’s been the key to our success. Customers are the centre of our business and we are always seeking innovations or improvements that will enhance our service. Our goal is to own five stores inside five years. We’ve just purchased our third, in Taupo, so we are on track.’

Make it happen

Domino’s is currently seeking new franchisees for key areas all round the country. ‘Some of those new stores will be opened by existing franchisees, some by former staff members, but we’re looking for fresh new faces, too,’ says Cameron. ‘The investment is from $500,000 depending on location, and returns can be considerable for people prepared to put in the effort, work in the store and build a sustainable long-term business.’ Multi-store owner Rishi Sharma says, ‘Attitude is the most important thing you can bring to a Domino’s outlet. You have to be positive, and if you are passionate and like challenges then you can make this business work and have a great deal of fun, too. The company offers the best support; many of the team are former franchisees themselves, so they advertiser info understand what you need.’ Cameron concludes: ‘When you buy a Domino’s franchise you are buying into a technologically-innovative business focused on financial stability. Call us and let’s make it happen.’

Domino’s www.dominosfranchise.co.nz Contact Franchising Team P 0508 4 FRANCHISE 0508 4 37262 franchise.recruitment@dominos.co.nz

X-Clean:

15 Years of Excellent Products Franchise opportunities available nationwide selling a proven product to an existing customer base - and of course, reaching more customers! Be your own boss with an X-Clean franchise. • • • • • •

Nationwide opportunities Large territories Proven products High product margin Existing customer base Focus on customers - no need to worry about chasing paperwork!

To find out more, contact John: johnwhyte@xclean.co.nz 021 949 101

buying a franchise

Buying a franchise can be a great way to get into your own business – but using the right advisors is essential, says Simon Lord

GET THE RIGHT ADVICE J

ust because a franchise is well-established doesn’t mean that it will suit everyone – and it doesn’t mean that every new outlet will be profitable, either. That’s why, if you’re looking at buying any business, you need to take good professional advice so that you can be sure you’ve made the right decision and free your brain up to focus on growing your new business. Strangely, many people don’t bother to do that when it comes to franchises. Why not? Well, having talked to many new franchisees, it seems that too many people: 1 Assume that everything will be okay because the franchise has a good reputation; 2 Think that by not using a lawyer or accountant they will save money on professional fees that they need to invest in the business; or 3 Use an inappropriate advisor – the family lawyer, for example – who might be great at conveyancing but have little experience and few contacts in the franchise world. Alas, the people who take these appealing shortcuts often learn an important lesson the hard way. Whether you’re investing $5,000 or $500,000, it pays to take proper advice to ensure that you know what you are getting into and that your chosen business can meet your needs.

Spend and save

For the franchise buyer, then, it’s vital to check out the differences between franchises to make sure that any opportunity really is as good as it seems to be. Here’s why it’s worth spending a little time and money on advisors: 1 You’ll save time (and maybe even money). Choose experienced advisors and they’ll probably have come across the franchise system you’re investigating before. Even if it’s new to

Franchise New Zealand

Winter 2019

Year 28 Issue 02

New Zealand, the chances are they will be able to find out more about it from contacts overseas than you will. And if it’s a brand new system, they will at least know the characteristics to look for in a successful franchise. They might cost more per hour than non-specialist advisors, but they will give you better advice and take less time about it. 2 You’re less likely to make mistakes. You might not know what rents or margins are normal in a certain industry, but your advisors should. You might not know whether a sub-lease arrangement leaves you exposed, but your lawyer will. You might be new to business borrowing, but your banker will know what is and isn’t possible – and the fact that you are buying a franchise may mean special terms are available if you talk to the right people. 3 You’ll know what to expect. One of the most important tasks of your advisors is to ensure that you know exactly what the franchise entails and that you know what will be expected of you as a franchisee. That will not only help you to make the right choice of business but also enable you to settle into your new role faster. 4 You’ll be confident your chosen franchise will meet your needs. Whether your reasons for buying a franchise are short-term growth, long-

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Automotive interest or aptitude? A Midas car care franchise could be a most rewarding business opportunity for you. You drive the business, and help customers to enjoy driving their cars. • Benefit from access to our business systems and management tools. • Benefit from the national multi-media advertising and marketing campaigns that continue to build our brand. • Benefit from favourable Midas group buying terms for parts and equipment. • Benefit from training and on-going business support that helps to keep you on top of your game. • Benefit from using your skills and talents to grow a successful, profitable and valuable business. Established workshops and new territories available now!

Email franchise@midasnz.co.nz for a free information pack.

buying a franchise

The Smart Choice. Become a smart business owner with Milestone Homes. This is a unique opportunity to enter the exciting and dynamic business of new home building in a market segment that is poised for significant growth in the years ahead. milestonehomes.co.nz

term security or lifestyle, involving advisors and briefing them honestly about your goals will help ascertain whether the business will really meet your needs. 5 Youâ&#x20AC;&#x2122;ll get impartial advice. If you find a business you love, itâ&#x20AC;&#x2122;s easy to focus on the positives and miss some of the warning signs. For all sorts of reasons, a good franchise may not actually be the right one for you. Advisors can help you see beyond the dream to the reality, and help you make the right decision.

What advice do I need?

The three key people that you need to speak to are a lawyer, accountant and, if you are going to require finance, a banker. When you buy a franchise, you are getting into a legal arrangement that involves rights and obligations on both the franchisee and the franchisor. It is therefore extremely important that you should have a clear understanding of what those will actually mean to you in practice. How about using an accountant? Well, one of the primary reasons for buying a business is to make money, so you want to ensure that the franchise you are considering is actually a sound proposition and that it can provide the financial returns that you are looking for. An experienced accountant can help you investigate this.

Franchise New Zealand

Winter 2019

Year 28 Issue 02

Many franchise professionals believe that getting good legal advice is so important to a prospective franchisee that Franchise Association members have to tell purchasers, ‘You are also required to have the Franchise Agreement explained to you by a solicitor experienced in franchising and you should seek financial advice on the franchise proposition from an accountant experienced in franchising.’ As for franchise bankers, the good news about them is that they have a huge amount of expertise and knowledge about different franchise systems but they aren’t actually going to charge you anything for sharing it. It’s therefore a simple matter to talk to them fairly early in your researches to find out what they know and start to build a relationship with them.

How do you choose the right advisor?

So how do you ensure that your chosen advisors are the right ones for you? Here are some tips. 1 Don’t assume that your normal family lawyer or accountant has the skills to analyse a franchise opportunity. Franchising is a specialist field and it pays to use specialists. They may charge more per hour but they will know what is and isn’t acceptable. 2 Look for advisors who are demonstrably focusing on the world of franchising already. The Directory in the back of this magazine is a good place to start, as it lists those with specialist knowledge in this area. It also details which advisors are members of the Franchise Association of New Zealand. 3 Choose people who are able to demonstrate knowledge and experience of franchise systems in the field in which your chosen business is operating. Don’t be afraid to ask for a summary of their relevant experience.

FREE SIGN WRITTEN CAR WITH NEXT FRANCHISE SOLD! Pre-purchase house inspection company offering a range of building reports and inspections Ongoing training, latest technologies, continued research and development, discounted rates and marketing support. We need additional inspectors in; Auckland, Hamilton, Tauranga, Taupo, Wellington, Tasman and many more... We have a great team in our established franchises, so we’re looking for likeminded people.

4 Check the reputation of each advisor with your other advisors – some may work particularly closely with other specialists and be able to recommend someone. 5 Make sure that you choose people with whom you can build a good rapport. You need to be honest with your advisors and trust that they will respect your confidences and give you good advice. In all likelihood, you will be working with them not just while you are buying your franchise but as your business grows, too. 6 Be prepared to pay reasonable fees for professional advice. It’s not worth saving a few dollars at the outset and getting poor advice. Most advisors charge on an hourly basis, so find out what this is and get a written estimate of the likely number of hours involved. Ask to be kept informed in writing of any extra hours incurred. 7 Accept that the advisor’s job is to advise. The ultimate decision whether to take up the franchise is just the first of many you will need to make in running your own business. Be prepared to take responsibility for your own future.

Finally

With the right team of advisors behind you, buying a franchise can be much less stressful – and less risky – than trying to do everything on your own. The trick is to choose the right advisors in the first place, be honest with them and listen carefully to what they have to say. At the end of the day, the decision whether to proceed or not will be yours and yours alone, but if about the author you have listened to the voices of experience then you stand Simon Lord is editor of Franchise New Zealand magazine & website the best possible chance of and has worked in franchising for making the right decision for over 35 years. your future success. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Franchises from $26,000 $39,000. This cost includes a start-up kit of tools, manuals, training, equipment, and marketing.

FIND OUT MORE:

www.nzhousesurveys.co.nz/franchise or contact our franchise manager Chelsea Mooyman Email: chelsea@nzhousesurveys.co.nz or phone 0800 487 884

CORPORATE MEMBER

Westpac Directo Over 275 different franchises

what’s available?

what does it cost?

what do they do?

how many are there?

who do I contact?

0800 Sunshade 9Round

AA Auto Centre

Home & Building

$25,000

Health & Fitness

$188,500

0800 Sunshade are designers, manufacturers and installers of outdoor weather protection products. 9Round delivers total body results in a quick and convenient kickboxing and functional fitness workout. With no class times and a trainer present every step of the way, it’s among the fastest growing fitness franchises. Don’t miss out on the next big thing in fitness.

7 7 10 700+ 34 34 13 200

Auto Services

$150,000

Become a premier provider in the vehicle service and repair market.

A Buyer’s Choice Home Inspections

Home & Building

$32,500$65,000

Accessman

Home & Building

$1,000,000

Proven international franchise operating in 15 countries around the world. The house inspection industry is rapidly growing with pre-purchase inspections, P testing, maintenance inspections and safe and sanitary reports. We are now looking for further inspectors nationwide. New Zealand’s leading hire company supplying scissor lifts, cherry pickers and knucklebooms. There are exciting new franchise options available throughout the North Island. A unique opportunity exists for the right person to work their way into a franchise ownership role.

Health & Fitness

$20,000

Home & Building

$49,500

Food & Beverage

$300,000

Health & Fitness

$280,000

Business & Commercial

$69,000

Active+

AluRestore Anchor Franchise

Anytime Fitness Appliance Tagging Services

Armstrong Smarter Security ASWEFA

Business & Commercial 18, Business & 19 Commercial

At Your Request Franchise Group Baby On The Move

$150,000 $120,000

North Island-wide chain of physiotherapy and rehabilitation clinics, offering multi-disciplinary services of physiotherapy, occupational therapy, pilates and exercise rehabilitation, ACC rehabilitation contracts, health and wellness services. Operating since 1990. Previous health services experience preferred. Offers customers the opportunity to restore their joinery. Huge potential for new franchisees. Market leader in the sales and distribution of milk products and beverages throughout New Zealand including Anchor, Primo, Zing, Mammoth Supply Co, Fresh N Fruity, De Winkel, Country Goodness, Mainland, Kapiti, CalciYum and Eon. National franchise structure operating since 1992 offering exclusive territories. Convenient 24-hour fitness club franchise. Voted the world’s number 1 top global franchise 2015/16. Appliance Tagging Services are Australia’s leading electrical testing and tagging franchise and are now franchising in New Zealand. Join our award-winning franchise business and enjoy the support of our proven system. We are seeking safety-minded well-organised people with a passion for success. Armstrong for smarter security. Retail and mobile locksmith and alarm specialists. ASWEFA is a franchise that provides a high level of customer support and full instructor training so you can start from scratch and focus on growing your business. If making a difference, high standards and safety are important to you contact ASWEFA.

6 6 22 22 1 1 65 65 35 1300+ New 54 18 18 2 2

Home & Commercial $14,000

NZ’s premium home, commercial and lawn service franchise system.

Retail

$120,000

Specialising in rental and sales of baby and toddler car seats and other products.

Food & Beverage

$150,000$400,000

With over 30 years of experience, Bakers Delight is a successful franchise business with a growing network of over 700 bakeries spanning across four countries. Bakers Delight has a proven business formula which provides comprehensive training and on-going support.

Bark Busters

Leisure & Education Retail

$22,000 $30,000 $50,000

Join Bark Busters, the largest, most trusted in-home dog training company globally.

Bedpost

Beds R Us

Retail

P.O.A

Join NZ’s largest independent bedding group. Franchise opportunities available with full support. Co-operative of nationwide wholefoods and speciality grocery stores. No previous experience required. Bird On A Wire is offering the chance to join a progressive business in an ever-changing industry. Free-range rotisserie chicken and good vibes only. We want forward-thinking foodies to join our flock and help us take Bird on a Wire to the world.

46 46 36 36 4 4

Join the third wave of coffee today. Exciting opportunities to join NZ’s rapidly growing first micro-roasting coffee company franchise. Offering turnkey cafés with a competitive operational model. Full training and support provided. We have brought the independent coffee shop to the masses. Books and gifts sold directly from lunchrooms and receptions.

10 10

Bakers Delight

Bin Inn Retail Group Co-operative Bird On A Wire

New Zealand’s premium specialist bedding and bedroom furniture retailer with a focus on superior customer service, top brands and expert advice. Looking for motivated owner operators passionate about selling and providing a high level of customer service.

Retail

$110,000

Food & Beverage

$450,000

Food & Beverage

$350,000$450,000

Books & Gifts Direct

Retail

$25,000

Breakers Restaurant

Food & Beverage

$100,000$450,000

Life is all about opportunities. Breakers surfing-themed family restaurants have grown over the last 20 years to become one of the most renowned, successful and innovative hospitality operations and have developed into an iconic leisure and lifestyle consumer brand network.

Brucies Lawnmowing & Garden Care

Home Services

$49,000

Budding Ideas

Business & Commercial Business & Commercial

$25,000

Brucies Lawnmowing and Garden Care has grown dramatically since launching. We have a strong presence in Auckland and are looking to establish master franchises throughout New Zealand. We can help you build a strong business. No experience required, but professionalism and integrity are a necessity. 100% NZ owned, specialising in the hire of artificial flower displays.

$330,000

BWS is the market leader in the exterior washing of commercial buildings.

Black & White Coffee Cartel

Building Wash Services

200+ 200+ 17 17 27 700+ 5 275 16 16

45 200 10 10 12 12 6 6 New New

FANZ

description

number in NZ, globally

industry

investment from

company

page number

A-B franchise and business opportunities get more information P 0-6-876 9675 Magdalena Varley M 0061 415 345 794 E mvarley@liftbrands.com W 9roundfitness.co.nz/franchise/ P 0-9-966 8704 John Goodrum M 021 945 140 E john.goodrum@abuyerschoice.co.nz W abuyerschoice.co.nz Lena Harrington P 0-3-341 3566 M 021 361 622 E franchises@accessman.co.nz W accessman.co.nz Gill Webb P 0800 224 486 E gill.webb@activeplus.co.nz W activeplus.co.nz P 0508 737 867 Shannon Davidson E shannon.davidson@fonterra.com W anchor.co.nz P 0-7-974 4589 Steve Wren P 0061 3 8520 9750 M 0061 401 655 655 E steve@ats.com.au W appliancetaggingservices.com.au P 0-9-415 0585 Treena Myers P 0800 279 332 E franchising@aswefa.co.nz W aswefa.co.nz P 0800 297 297 P 0-9-422 2285 P 0800 225 388 E franchiserecruitment@bakersdelight.com.au W bakersdelight.com.au P 0800 167 710 Graeme Doak M 021 665 923 E graeme@bedpost.co.nz W bedpost.co.nz P 0-9-972 3022 P 0-7-575 6939 Kelly Bain P 0-9-304 0117 M 021 384 532 E kelly@birdonawire.co.nz W birdonawire.co.nz Norman Engel M 027 476 7870 E nengel@savills.co.nz W blackandwhitecoffee.co.nz P 0-9-9477 0012 Stefan Burt P 0-6-834 0537 M 022 639 2336 E stefan@breakers.kiwi W breakers.kiwi Bruce Rea P 0-9-267 7244 M 027 273 4992 E bjrea@xtra.co.nz W thebruciegroup.co.nz P 0-9-390 8979 P 0800 470 075

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Winter 2019 Year 28 Issue 02

ctory of Franchising 76 franchise and business opportunities

85 specialist advisors

88 consultants and others

looking for a business opportunity but don’t know where to start? choose by industry

We have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at www.franchise.co.nz

choose by investment

The ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

note

choose by type

Listing information is supplied by that particular entity. The symbol in the FANZ column denotes a member of the Franchise Association. You are advised to confirm the accuracy of the listing and the membership status of any entity. Neither the sponsors of this Directory nor FANZ nor the publisher accept liability for any omissions or errors.

The description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at www.franchise.co.nz

BurgerFuel

90, Food & Beverage 91

FANZ

description

number in NZ, globally

industry

investment from

company

page number

franchise and business opportunities B-C get more information

$500,000+ BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business. $300,000- At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, $350,000 with new sites planned throughout New Zealand and an existing store refresh programme underway. It’s a gourmet opportunity for operators with good taste.

56 79

W burgerfuel.com/nz/franchise

22 22

Tyler Kerlin P 0-9-973 4559 E franchising@wisconsin.co.nz W burgerwisconsin.co.nz Kirsten Hawke P 0800 283 399 E office@businessbuddy.co.nz W businessbuddy.co.nz Penny Chapman E penny.chapman@fabgroup.co.nz W caci.co.nz/franchise

Burger Wisconsin

Food & Beverage

Business Buddy

Financial Services

$45,000

Calling all CA’s and CPA’s - we want you. Business Buddys are chartered accountants & Xero experts, gold partners in fact. We specialise in working with trades.

2 2

Caci

Health & Beauty

$300,000

Caci is the market leader in appearance enhancement with a premium brand that delivers the best results. They are enjoying significant growth having opened multiple new locations in the past 12 months. We now only have limited locations remaining in New Zealand – apply today.

50 50

Café Botannix

Food & Beverage

$150,000

Contemporary deli cafés serving organic coffee and organic food options in Palmers garden centres.

4 4

CAL Systems

Financial Services

$90,000

Turn-key operation. Set up and run a finance company from home.

Murray Belcher P 0-9-444 4369 E murray.belcher@ufsltd.co.nz P 0-4-293 6899

Cambridge Homes

Home & Building

$150,000

Offering driven, motivated people the opportunity to become a Cambridge Homes franchisee.

M 021 409 763

Carlton Party Hire

Business & Commercial

P.O.A

Carl’s Jr.

Food & Beverage

$1,000,000

We are looking for enthusiastic franchisees to join the Carl’s Jr. team.

Suzanne Young P 0-9-815 0187 M 027 4789 522 E admin@carltonpartyhire.co.nz W carltonpartyhire.co.nz M 021 276 9769

Retail

$250,000

Cartridge World

Computer

Cash Converters

Retail

$100,000$125,000 $650,000

Cavalier Homes

Home & Building

$25,000$55,000

Central Landscape & Garden Supplies

Home & Building

P.O.A

New Zealand’s largest flooring retailer. The size of the Carpet Court group means that Carpet Court franchise partners benefit from the advantages of scale when it comes to all aspects of business, including buying power, marketing, product range and other business support services. The largest, most experienced cartridge refilling company worldwide. Franchisees operate from retail premises. Looking for an exceptional return on your investment? We’re New Zealand’s favourite place to buy and sell, the world’s largest second-hand dealer and market leader in short term credit services. With more than 700 stores internationally you’ll be buying a tried and tested, well respected brand. Cavalier Homes is a progressive and innovative franchise residential building company. Our business platform provides the tools, processes and expertise for success. We are looking for licensed builders who believe in quality customer service and are driven, energetic and bring a can do attitude. Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction.

Champion Travel Referral Agents

Travel

Carpet Court

30 30 5 5 We are the biggest party hire and event company in New Zealand with a reputation for creating 8 perfect settings at any venue for any occasion no matter the size. Join the Carlton Party Hire 8 team working behind the scenes to make every function successful. 18 1300+ 57 57 36 1650 28 700+ New 10 9 9

$51-$4500 A unique business opportunity for frequent travellers with entrepreneurial spirit. An annual fee entitles agents to earn a percentage of commission rebates on personal and referral travel bookings made under contract. See www.championtravel.co.nz for more information. ‘It pays to book Champion Travel!’ Home & Commercial $25,000 Cleancorp offers home cleaning and commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers. Business & $20,000 Clean Planet, environmentally better for you and your customers. No selling, no invoicing, we Commercial do it for you. Well-established and growing strongly throughout regional New Zealand. Now looking for master licensees and franchisees. Work for yourself with the support of our proven processes and systems. Business & $14,600 An established, award-winning franchise with nearly 300 franchisees operating throughout Commercial NZ. This cleaning franchise offers quality cleaning at competitive prices. Franchisees utilise the well-developed systems and technical expertise to become successful business owners. Comprehensive training, equipment, uniform, business cards and provided. Food & Beverage $500,000 Welcome back to Cobb & Co., New Zealand’s original restaurant chain. With unbeatable brand recognition, enviable buying power, proven profitability and on-going support from Cobb Group, it’s not hard to see why owning a Cobb & Co. is a special opportunity.

12 12

Food & Beverage

$350,000$450,000

Coffee Culture is the South Island’s leading boutique group of coffee shops. We’re currently expanding and need passionate coffee lovers to join us. With over 22 years’ experience, we offer support and training that’s second to none.

20 20

Coffix

Food & Beverage

$100,000

Colourplus

Retail

$200,000

Offers exceptional Fairtrade coffee at a fair price. Ethical and environmentally responsible company. At Colourplus, we’ve got your style. Your local store offers all the inspiration, expertise and advice you need to turn your decorating dreams into reality. With 30 stores nationwide, offering a range of top quality paint, wallpaper, curtains, blinds, giftware and decorating accessories.

19 19 29 29

Cleancorp

Clean Planet

Cleantastic Commercial Cleaning Cobb & Co.

Coffee Culture

Search the Westpac Directory of Franchising at www.franchise.co.nz

105 105 130 130 280 1000 8 8

Colin Jones M 027 453 4876 E support.office@carpetcourt.nz W carpetcourt.nz/careers P 0-3-446 8600 Colin Mahoney P 0-9-281 7334 E enquiries@cashconverters.co.nz W cashconverters.co.nz Greg Laverie P 0800 228 254 E enquiries@cavalierhomes.co.nz W cavalierhomes.co.nz/franchising/contact/ Mike Armour P 0-9-273 5352 M 0274 506 639 E mike@centrallandscapes.co.nz W centrallandscapes.co.nz Maxwell Burns P 0-6-843 6280 M 021 0220 2220 E info@championtravel.co.nz W championtravel.co.nz Ivone Sass P 0-9-304 0599 M 021 272 0084 E ivone@cleancorp.co.nz W cleancorp.co.nz Tony Pattison P 0-9-622 0828 E tony.pattison@cleanplanet.co.nz W cleanplanet.co.nz Greg Paget P 0800 800 055 E gregpaget@cleantastic.co.nz W cleantastic.co.nz Ben Gower P 0-7-281 1197 M 0204 1007 007 E ben@cobb.co.nz W cobb.co.nz Sacha Coburn P 0-7-855 3996 M 027 475 0390 E sacha@coffeeculture.co.nz W coffeeculture.co.nz M 021 287 2220 P 0-9-818 9215 E info@colourplus.co.nz W colourplus.co.nz

Columbus Coffee

Food & Beverage

$250,000$450,000

Compass Homes

Home & Building

$120,000$150,000

Business & Commercial Computer

$55,000

Market leader in supply of first aid kits to businesses. Seeking self-motivated people.

$27,500

We are looking for entrepreneurs to join our well established franchise network.

Food & Beverage

$75,000

Distribution of snack products to retailers & other on-sellers.

Food & Beverage

$70,000

Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised. Air conditioning installation company. Preferred installer for NZ’s leading electrical retailer.

Complete First Aid Supplies Computer Troubleshooters Cookie Time Cookright Kitchen Services

Cooltime

NZ’s premium café franchise. A highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Awarded both Supreme Franchisee of the Year and Food and Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships. Wanted - business persons with entrepreneurial flair and ambition. A Compass Homes franchise gives you all the advantages of owning your own business, being your own boss, but still getting all the support you need in all aspects to help you run and grow your business.

71 71 7 7 2 2 15 300+ 43 43 31 31

Home & Building

$30,000

Corporate Cabs

Business & Commercial

$20,000

Corporate Cabs is NZ’s most professionally driven cab service. Founded 20+ years ago, we continue to set the benchmark for premium service. The strength of our brand is in the professionalism and dedication of our owner-drivers. We invite you to join our fleet.

7 7 396 396

CrestClean

Business & Commercial

$10,000

625 625

Crest PropertyCare

Business & Commercial

$15,000

Crewcut

Home Services

$16,000

Cutshop

Home & Building

$450,000

Deck & Fence Pro

Home Services

$49,950

Full service franchise, all contracts provided. Guaranteed income paid twice monthly. CrestClean prepares GST returns, accounts and tax returns. Full training programme provides career pathway. Operating since 1996. Franchises operating nationwide. Master franchises are also available. If you have handyman skills, or are good with outside jobs, a Crest PropertyCare franchise may suit. We provide caretaking services to businesses and schools, looking after exterior areas around buildings, grounds and doing simple property maintenance duties. Franchises are available nationwide. Crewcut is a lawn and garden maintenance franchise with businesses for sale. For over 26 years we’ve had operators providing lawn mowing, hedge trimming, section clearing, and gardening to Kiwi’s all across New Zealand. Buy a business with support, strong branding, and values. Cutshop is a successful business offering contract cutting services to kitchen and wardrobe retailers, interior fit-out specialists, and designers of bespoke products all over New Zealand. Prime opportunities to invest in and manage a production and programming franchise are now available. Call for details. Professional home service franchise offering specialised restoration services to homeowners for decks, fences, garden furniture, garage doors and more. Oil, stain and paint restoration specialists. Franchises available nationwide. Full training and equipment included. Download a free info pack at www.deckandfencepro.co.nz Specialist quick service pizza franchise opportunity. You must have passion, commitment and a drive to succeed. Strong leadership skills, good people and administration skills, plus an entrepreneurial flair required. Have fun and work in a young, energetic and vibrant organisation. Donut King is a speciality donut and coffee chain now available in NZ. Proven business model for over 38 years. Seeking fun franchisees with a customer focus to serve our famous, fresh donuts daily.

10 118

23 23 260 260 3 3 28 28

Domino’s

70, Food & Beverage 71

$450,000

Donut King

Food & Beverage

$200,000

Dream Doors

Home & Building

$75,000

Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a proven dynamic international business model.

Driving Miss Daisy New Zealand

Home Services

$30,000$35,000

Driving Miss Daisy is NZ’s No.1 companion driving service. Currently we have 67 territories in 67 operation. If you are interested in becoming the next Daisy in this growth industry, call us today. 97 Our NZ franchises are an extremely affordable small business option.

Duo Photography

Leisure

$25,000

Seeking people with a passion for photography and a warm personality.

Eco Insulation

Home & Building

$30,000

New Zealand’s premium installer of eco-friendly insulation and clean heat products.

Ecomist

Electrify.nz

Home & Commercial $30,000

110 2200+ 4 350

7 7 9 9

A product sales-based business selling automatic insect control, odour control and fragrancing systems. Selling to both commercial and residential customers. Suitable for husband/wife teams or individuals with sales or business experience. A franchise opportunity with room for independent thinking. The electric bike business is growing rapidly with thousands of Kiwis switching to e-bikes for transport and recreation. Electrify.nz has the rights to top international e-bike brands and is looking for people with passion and ambition to partner with us in key locations around New Zealand. EmbroidMe is New Zealand’s largest uniform and promotional products business. EmbroidMe focuses on the business-to-business market providing apparel for uniforms and branding them. Low stock, low staffing, high repeat, high margin, Monday to Friday business. We’re looking for business-minded people, no industry experience required. Epiphany Café are seeking people who are committed to excellence. Our point of difference is unique products such as homemade artisan donuts. This is more than just a business venture, we work hard, enjoy what we’re doing, and know how to have fun while achieving our goals.

18 30

New 70 25 31

get more information Angela Manihera P 0-9-520 1044 M 021 883 486 E angela@columbuscoffee.co.nz W columbuscoffee.co.nz Bronwyn Bindon P 0-3-379 1111 M 021 461 1313 E bronwyn@compasshomes.co.nz W compasshomes.co.nz P 0-9-827 7726 P 0800 728 768 P 0-3-349 6161 Steve McMullen P 0800 804 104 M 029 770 0994 E steve@cookright.co.nz W cookright.co.nz P 0-7-854 1518 Jeff Coyle P 0-9-632 0602 E info@jointhefleet.co.nz W jointhefleet.co.nz Sam Lewis P 0800 273 780 E franchisesupport@crestclean.co.nz W crest.co.nz Sam Lewis P 0800 273 780 E info@crestpropertycare.co.nz W crestpropertycare.co.nz Pauli Horgan P 0800 800 286 E pauli@crewcut.co.nz W crewcut.co.nz André Hofer P 0-9-666 0632 M 021 879 413 E andre.hofer@cutshop.com W cutshop.com Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W deckandfencepro.co.nz P 0508 437 262 E franchise.recruitment@dominos.co.nz W dominosfranchise.co.nz Craig Watson P 0061 418 360 392 E watsoncraig@me.com W donutking.co.nz Derek Lilly P 0-3-443 5133 M 027 213 5133 E del@dreamdoors.co.nz W dreamdoors.co.nz Paula Lee-Smyth P 0-6-877 0363 E paula@drivingmissdaisy.co.nz W drivingmissdaisy.co.nz P 0-4-972 2364 Nick Hall P 0800 400 326 E nhall@ecoinsulation.co.nz W ecoinsulation.co.nz Craig Cameron M 0275 656 418 E craig.cameron@ecomist.co.nz W ecomist.co.nz James Munro M 021 644 405 E james@electrify.nz W electrify.nz Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz Jeths Lacson M 021 337 329 E admin@epiphanycafe.co.nz W epiphanycafe.co.nz P 0061 8 8359 6622

Retail

$25,000

Business & Commercial

$95,000

Epiphany Café

Food & Beverage

$200,000

Essential Beauty

Health & Beauty Home Services

$197,000$350,000 $60,000

Seeking franchisees to join the Essential Beauty team throughout NZ.

Exceed Franchising

Expense Reduction Analysts

Business & Commercial

$79,500

World leading cost management group represented in 32 countries. Earn a significant six figure 26 income by helping your clients to save money in any number of business overhead cost areas. 700+ New Zealand support office. Training in the United Kingdom.

Expert Maths Tuition

Leisure & Education

$30,000

Expert Maths Tuition has provided outstanding maths tuition to thousands of students.

7 7

Business & Commercial

$20,000

275 1600

P 0-6-833 6333 E recruitment@fastway.co.nz W fastway.co.nz

Fibrenew New Zealand

Business & Commercial

$90,000

10 245+

Fifo Capital

Financial Services

$39,500

Fastway Couriers is an award-winning franchise system that provides local and national courier services at competitive prices and a simple prepaid system. One of New Zealand’s most successful franchisors with 1,600+ franchisees across 5 countries and 40+ franchise and industry awards. Fibrenew are experts in leather, vinyl and plastic restoration. We are a unique, low cost, homebased, mobile franchise providing services to the automotive, furniture, aviation and marine markets. No experience required. Would suit someone who enjoys working with their hands and has good colour vision. Provide working capital funding for small businesses.

Clive Coffey P 0-3-374 3366 M 0274 324 295 E canterbury@fibrenew.co.nz W fibrenew.co.nz/fibrenew-franchising/ P 0-9-302 0949

fit20

Health & Fitness

$150,000

fit20 is a unique and innovative franchise business which operates in the niche market of personal training. Originally from the Netherlands, over 135 studios have been opened across the world since 2009. fit20 is a game changer and we seek people who dare to be different.

Fix It Building Services

Home & Building

$5,000

This franchise takes care of everything from building repairs to renovation and additions.

Flex Fitness

Health & Fitness Leisure & Education

$300,000$650,000 $500,000

Flex Fitness is a New Zealand owned and operated 24-hour gym franchise.

Flip Out New Zealand

Flo2Cash

Financial Services

$90,000

Unique opportunity for outstanding salespeople to become a part of the technology revolution.

EmbroidMe

Fastway Couriers

Multi award-winning Exceed specialising in fixing windows and doors, enhancing and extending the life of joinery. We are an innovative national franchise of 28 years with welldesigned systems to help support your journey with us.

Flip Out is one of the world’s largest and most successful trampoline arenas. Business is thriving in New Zealand and we are seeking active individuals to join the hugely successful franchise and enjoy the benefits of a proven and effective business.

9 9

FANZ

description

number in NZ, globally

industry

investment from

company

page number

C-F franchise and business opportunities

14 350 6 6

12 70 1 135+ 11 11 14 14 8 30 New New

Tony Burnette P 0800 25 25 00 E careers@exceed.co.nz W exceed.co.nz Denis Stevens P 0-4-566 6615 M 0274 487 089 E dstevens@expensereduction.com W nz.expensereduction.com P 0800 628 463

Catharina Flisijn M 021 026 52819 E info@fit20.co.nz W fit20.co.nz P 0-9-566 0297 P 0-7-850 5556 Kyle Dickinson M 021 671 314 E franchise@flipout.co.nz W flipout.co.nz P 0800 356 222

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Winter 2019 Year 28 Issue 02

Flooring Design

Home & Building

$50,000

Retail

$200,000

Home Services

$32,000

Fritz’s Wieners

Food & Beverage

$80,000

Exclusive bratwurst sausages, roller grilled and served in a fresh baguette bun with sauerkraut, 20 onions and condiments. Excellent return on investment. 21

Generation Homes

Home & Building

P.O.A

We build houses for clients all over New Zealand for a fixed price and on a time guarantee.

Giggle Entertainment Network Green Acres Franchise Group

Business & Commercial Home Services

$200,000$350,000 $24,000

Giggle boasts over 1,000 locations with over 1,000,000 people p/w past our screens.

Green Homes NZ

Home & Building

$40,000$80,000

Grime Off Now

Home Services

$59,950

Green Homes New Zealand design and build sustainable, high performing and energy efficient homes for Kiwis. We are increasing our footprint and have franchise opportunities available to highly driven LBP builders who have a desire stand out amongst the rest with a strong point of difference. Grime Off now provide residential and commercial washing and insect control.

GroutPro

Home & Building

$49,950

GroutPro are a multi award-winning franchise. Earn $2,000+ per week in one of the hottest sectors in the home improvement industry today. This is your chance to join an established, and very successful, industry-leading franchise group.

Guthrie Bowron

Retail

$250,000$300,000

Habitual Fix

Food & Beverage

The number one home decorating franchise in New Zealand, specialising in paint, wallpaper, custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns. New Zealand’s freshest food fix – salads, sandwiches, wraps and smoothies.

Hachi Hachi

12, Food & Beverage 13

$180,000$200,000 $350,000 - Hachi Hachi is New Zealand’s latest success in affordable, fast and fresh Japanese cuisine. $500,000 We are seeking franchisees with exceptional customer service and a passion for food who can lead their team from the front. Advanced systems with full training and ongoing support provided. $80,000 New Zealand’s number one mobile carpet franchise. They offer a range of quality floor coverings, and as the largest carpet retailer in the world, they are able to negotiate the best prices. Unique opportunities for motivated individuals to purchase one of NZ’s best franchise systems. $70,000 Own your own interior design business. Fully supported franchise opportunity available from Harrisons Curtains & Blinds. We are now looking for individuals with a natural sense of flair and style who are considering owning their own business, backed by an iconic Kiwi owned brand.

Footloose Shoes Freedom Companion Driving Services

Retail flooring shops. Franchisees come from within the industry, such as carpet and vinyl installers, with others from widely varying backgrounds. Full training, excellent systems and great support from a wide supplier base. Centralised systems create efficiencies and as a result, a profitable business model. Need a passion for fashion and the desire to own your own business.

13 13

19 19 Freedom Companion Driving Services provides transport services for those requiring safe, 20 caring transport. With the population of New Zealanders aged 65+ projected to double over the 20 next 25 years there has never been a better time to own a Freedom Drivers franchise.

Green Acres was founded in 1991, and is proudly NZ owned and operated. With 25 years’ experience we are one of the longest running New Zealand owned franchise systems. We have over 650 franchisees and we’re still growing. Lawn and garden franchises for sale now.

14 14 15 15 650 650 6 50 2 2 42 75 45 45 15 15 5 5

Harrisons Carpet

Home & Building

Harrisons Curtains & Blinds

Home & Building

Harrisons Energy Solutions

Home & Building

P.O.A

Hell

Food & Beverage

$200,000

Hell On Wheels

Food & Beverage

$180,000

Helloworld Travel

Retail

$150,000

Highmark Homes

Home & Building

$35,000

Hire-A-Hubby

Home & Building

$32,000

Hire A Maid

Home Services

$15,000 $35,000

Hollywood Bakery Espresso

Food & Beverage

P.O.A

With more than 40 outlets throughout the Auckland region, Hollywood Bakery Espresso is by far the largest and still the fastest growing café chain. For more than 16 years, Hollywood Bakery has been providing great service, great food, great coffee and great prices.

Hudsons Coffee

Food & Beverage

$275,000

Humitech

Business & Commercial Business & Commercial Food & Beverage

$90,825

Hudsons Coffee has been delivering coffee excellence for 21 years with cafes across Australia, New Singapore and shortly New Zealand. We are seeking passionate franchisees to help us spread 100+ our love of coffee nationwide. Training provided. If you are obsessed by all things coffee contact us. Simple, effective panels to reduce commercial chilling costs and improve performance. 12 12 Global courier and freight sales consulting franchise. 3 200+ Release your food flair with the reassurance of a world-class Jamaica Blue franchise network 10 behind you. Systems, ambience, support and innovation will set you apart from the crowd. 174 Exciting opportunities nationwide with a brand you will be proud to call your own.

Business & Commercial

$22,000

Jellybeans Music

Leisure & Education

$25,000

Jesters Pies

Food & Beverage

$220,000

Jet Cleaning Services

Business & Commercial

$50,000$120,000

Jim’s Building Inspections

Home & Building

$65,000$75,000

InXpress Jamaica Blue

Jani-King

$29,500 $320,000$450,000

Due to significant market growth and demand, Harrisons Energy Solutions are looking for the best of the best sales professionals. People who are considering owning and managing their own business in order to earn greater returns and rewards. Kiwi-owned business and proud of it. A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide. Hell Pizza is expanding into small towns with a new mobile franchise model.

50 1800 3 3

73 73

73 73 Helloworld travel is New Zealand’s fastest growing travel brand. Winners of the NTIA Best 90 Travel Brand 2018, combined with national marketing and service awards, helloworld offers our 360 franchise partners best in market returns and the opportunity to share our passion for travel with your community. Highmark Homes was established in the 1960’s and continues to offer quality, yet affordable 6 homes. Building on this success, we are now looking for experienced candidates nationwide. 6 Joining our brand gives you access to proven systems, central office support and our team of designers and quantity surveyors. New Zealand’s first choice for professional home maintenance, building and renovation 60 services. Hire-A-Hubby has the distinct advantage of being the only franchise that offers a 60 complete home maintenance and building service that’s professional and totally customer focused. Hire a Maid is an experienced, fully supported and professional provider of high quality home 68 and commercial cleaning services. We are seeking motivated franchise owners who have the 68 drive to provide exceptional services to their clients and be your own boss.

Jani-King is known as the world’s number one commercial cleaning franchise company providing full operational sales administration support for franchisees. There has only been one name to turn to for quality and value in the commercial cleaning services - Jani-King, the king of clean. A fantastic opportunity for those passionate about music education and who want a work/life balance. Jesters New Zealand is set to follow on from the success in Australia. This is your chance to get in on the ground floor of an exciting growth area in the New Zealand market with a well proven system.

360 13K+

Jet Cleaning Services is one of New Zealand’s leading cleaning companies with specialist commercial cleaning crews throughout the country. Jet Cleaning is looking for highly motivated franchise teams to operate at some of our prestigious customers’ sites across greater Auckland, Hamilton, Wellington and Queenstown. Jim’s Building Inspections has just launched in NZ. The growth in building and the turnover of homes is driving a need for proper building inspections, meaning a lot of work for new franchisees. Getting in early will mean a great choice of territories too.

27 27

New 30+ 18 50+

New 100+

FANZ

description

number in NZ, globally

industry

investment from

company

page number

franchise and business opportunities F-J get more information Ray Bloomfield M 027 915 4979 E ray@flooringdesign.co.nz W flooringdesign.co.nz M 021 934 080 Joanne Bush P 0800 333 499 E franchises@freedomdrivers.co.nz W freedomdrivers.co.nz Angie Stenning P 0-3-789 5078 E angie@fritzswieners.co.nz W fritzswieners.co.nz M 0274 908 399 P 0-6-355 3480 Mitchell Cooper P 0800 692 643 E mitchell@greenacres.co.nz W joingreenacres.co.nz NZ General Manager M 027 255 0000 E brent@greenhomesnz.co.nz W greenhomesnz.co.nz M 027 278 8813 Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W deckandfencepro.co.nz Alan Heatlie P 0-9-306 1040 E alan@guthriebowron.co.nz W guthriebowron.co.nz P 0-9-378 4158 Bo Khemarangsan P 0-3-341 5288 M 021 117 1066 E franchise@hachihachi.co.nz W hachihachi.co.nz P 0800 421 001 E enquire@hah.co.nz W harrisonscarpet.co.nz Dan Harrison P 0800 102 004 E enquire@hah.co.nz W harrisonscurtains.co.nz Phil Harrison P 0-9-488 4700 E enquire@hah.co.nz W harrisonsenergy.co.nz Ben Cumming M 027 364 2431 E franchise@hell.co.nz W hellpizza.com M 027 364 2431 Kim Grafton M 021 917 897 E kim.grafton@helloworld.co.nz W helloworld.co.nz/careers Ryan Hunt P 0-7-574 1956 E ryan@highmarkhomes.co.nz W highmarkhomes.co.nz Mitchell Cooper P 0-9-845 2640 E mitchell@hireahubby.co.nz W joinhireahubby.co.nz Lily Lopez P 0800 110 095 E enquire@hire-a-maid.co.nz W hire-a-maid.co.nz/register Matthew Brown M 021 471 776 E matthew@hollywoodbakery.co.nz W hollywoodbakery.co.nz Khushboo Badiyani M 021 786 685 E khushboo.badiyani@gmail.com P 0800 486 434 P 0-3-322 5634 Maree Keane M 027 484 7301 E maree@foodco.co.nz W jamaicablue.co.nz P 0800 526 454 E reception@janiking.co.nz W janiking.co.nz/franchisees P 0800 754 372 Mike Connell P 0-9-557 3057 E mike@number8rg.co.nz W jesters-pies.co.nz Danielle Scott P 0-9-302 1536 E danielles@jetcleaning.co.nz W jetcleaning.co.nz Cornelius Strydom M 021 502 364 E cornelius@jimsbuildinginspections.co.nz W jimsbuildinginspections.co.nz

If you’re just starting in franchising, talk to someone who isn’t. Search the Westpac Directory of Franchising at www.franchise.co.nz

Jim’s Carpet Cleaning

Home Services

$49,000

Full turnkey business opportunity. Full training and start-up kit included. Join a well-known and trusted brand. Pay for work guarantee also included for peace of mind of income.

1 88

Jim’s Cleaning

Home Services

$30,000

Nothing could be easier than owning your own franchise business with Jim’s. In one easy step, we provide you with all the equipment, training and ongoing support you need to ensure your success. Specialised cleaning businesses for sale across all areas of New Zealand.

21 400

Jim’s Dog Wash

Home Services

$32,000

Opportunity for dog lovers to make a great income in your own business. One of the biggest franchise brands in New Zealand for the smallest price! Work your own hours, take control of your lifestyle and have fun with the support of Jim’s Group.

3 69

Jim’s Mowing

Home Services

$20,000

7 3000+

Business & Commercial

$60,000

Mowing/gardening franchise opportunity. Want more flexibility to achieve a better work life balance? Seeking self-motivated people who wish to succeed in running their own business. We provide help and assistance every step of the way to help them build successful businesses. The leading provider of electrical testing and tagging services. Are you ready to be a part of this highly successful brand and create a new future for yourself? Jim’s Test & Tag gives you the training, support and systems you need to succeed.

Home Services

$40,000

7 40+

Leisure & Education

$12,500

Just Cabins

Home & Building

$450,000

Becoming your own boss is easier than you might think! We’re offering the chance to become part of the nationally recognised Jim’s brand through Jim’s Trees & Stump Removal. 8 Auckland plus several North Island territories available. Includes full business and systems training. Leading edge, fun, early childhood physical activity and skills classes for under 5’s. Love working with children? Passionate about child development? Seeking entrepreneurial, creative freedom while still being part of a team? Want a rewarding business with an established and recognised New Zealand brand? Contact us now. Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra room, portable office, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

Just Cuts

Health & Beauty

$100,000$200,000

Be your own boss and get all the support you need. You don’t have to be a hairdresser to own 24 a Just Cuts, but you do need a passion for people and the ability to follow a proven system that 205 has worked for over 27 years.

Leisure & Education

$750,000

7 7

Leisure & Education

$35,000

Just Kidz is a leading early childhood education brand dedicated to providing high-quality pre-school education and care. Franchise options available for people with passion and commitment to supporting families’ educational and care needs. Offering a vibrant, social, rewarding business within your community. We offer you an opportunity to own your own business and make a real difference in children’s lives. Running before and after-school care, and holiday programmes kids just love. Our simple franchise model is easy to understand and we provide full training and support.

Leisure & Education

$40,000

Giving kids a sporting chance. In-school curriculum, after school academy programmes, school sports days. Education outside of the classroom. Before and after-school care holiday programmes. We are looking for people who have a passion for kids and sport.

36 67

Kinetic Electrical

Home & Building

P.O.A

19 19

Kitchen Studio

Home & Building

$150,000

Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business. New Zealand’s kitchen design specialists. Designing and installing custom-made kitchens throughout New Zealand since 1984. Enquire now for details of what location may suit. Join a motivated, professional, well established franchise network.

Home Services

$60,000

At Kitset Assembly Services, assembly is our business and demand for the service is extremely high. Successful franchisees benefit from strong income, continuous job security, work-life balance and the latest industry training and knowledge.

16 178

Jim’s Test & Tag / Jim’s Fire Safety

Jim’s Trees & Stump Removal Jumping Beans International

Just Kidz Educare

Kelly Club

Kelly Sports

35 185

4 4 48 48

48 63

16 16

Kitset Assembly

Kiwi Beverages

24, Business & 25 Commercial

$72,000

Sales and distribution of NZ made and owned beverage products. Seeking energetic entrepreneurial people who want to own a profitable and exciting beverage business in their local area. Full training provided.

10 10

Kiwikrane

Leisure

$50,000

51 163

Kowhai Roof Coatings

Home & Building

$20,000

New Zealand’s crane amusement machine franchise. These stand-alone machines contain soft-toys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate machines in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully. The Kowhai guys have been restoring and recoating roofs in most regions of NZ since the 1980’s. We have a proven and exclusive Kowhai coating system. Experience in roofing or coating systems required. Limited number of areas available now for suitable candidates.

Kwikli

Leisure

$25,000

Kwikli is a cleaner, cheaper and innovative solution for mobility in our urban areas. Our electric mopeds save time, money and our environment using zero emission vehicles. Kwikli invites independent operators from around NZ to start and operate their own fleet of Kwikli mopeds.

2 2

Food & Beverage

$400,000

Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part in serving our guests quality Italian food, to order, using fresh ingredients. We are looking for passionate individuals with a strong work ethic and drive to join our family.

5 60

Landmark Homes

Home & Building

$50,000

Landmark Homes is recognised as an industry leader in top quality, new home design and construction. We are searching for highly driven and motivated people (preferably with building industry knowledge) to join our growing franchise network throughout New Zealand.

14 14

Laser Clinics New Zealand

Beauty

$390,000

New 113

Laser Electrical

Home & Building

P.O.A

Laser Plumbing

Home & Building

P.O.A

Latitude Homes

Home & Building

LawnFix

Home Services

$50,000$150,000 $75,000

Laser Clinics New Zealand provides non-invasive aesthetic treatments, such as laser hair removal, cosmetic injections and skin treatments. We are now launching in New Zealand our unique 50/50 award winning franchise partnership. You will earn $100k salary and receive ongoing support and training. Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service. Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service. A business opportunity that puts you in control of your future with proven financial rewards.

LCF Fun Languages NZ

Leisure & Education

$2,000

Leadership Management Life Maid Easy

Business & Commercial Home Services

$75,000 $30,000$50,000

Are you looking to secure a guaranteed income and grow with a vibrant company? This is your opportunity to run your own business and be part of one of New Zealand’s fastest-growing residential cleaning companies. Visit our website for more information.

LJS Seafood Restaurants

Food & Beverage

$190,000$230,000

The largest NZ fast-food chain of fish and chips and associated seafood stores.

13 13

Lone Star

Food & Beverage

$600,000

Lone Star is New Zealand’s largest restaurant & bar concept.

Mad Butcher

Food & Beverage

$350,000$450,000

One of New Zealand’s best-known home grown franchises, trading since 1971.

26 26 36 38

La Porchetta

LawnFix is lawn specialist service that offers the full lawn package to our customers. From laying lawns, installing irrigation, to on-going weed and fertiliser applications. If you are passionate about lawns, have drive and initiative, then we are keen to hear from you. Buy yourself a business, not just a job. Fun Languages NZ is a kids language club franchise. We offer language clubs for children in childcare centres and schools. Business support and teaching resources for French, Spanish, English, Mandarin, Italian and German. Just want to run your own business and recruit tutors? Training provided. LMA licensees deliver a process that provides skill and competency development.

19 19

56 150+ 48 100+ 7 7 4 4 7 5000+ 6 44+ 2 2

FANZ

description

number in NZ, globally

industry

investment from

company

page number

J-M franchise and business opportunities get more information Tracey Jones M 021 343 445 E tracey.jones@jimscleaning.co.nz W jimscleaning.co.nz Tracey Jones M 021 343 445 E tracey.jones@jimscleaning.co.nz W www.jimscleaning.co.nz Angela Anderson P 0800 454 654 M 0274 490 448 E angela.anderson@jimsdogwash.co.nz W jimsdogwash.co.nz Rod Skelton P 0800 454 654 E chchadmin@jimsmowing.net.nz W jimsmowing.co.nz Peter Mahon P 0800 454 654 E info@jimstestandtag.co.nz W jimstestandtag.co.nz Brendon Jones P 0800 248 733 M 021 818 926 E brendon@jimstrees.co.nz W jimstrees.co.nz Sophie Foster M 021 264 0619 E sophie@jumpingbeans.net W jumpingbeans.co.nz Fenton Peterken P 0-9-889 8776 E fenton@justcabins.co.nz W justcabins.co.nz Luke Manning P 0800 100 114 E bdm@justcuts.com W justcuts.co.nz Vanessa Henry M 021 204 3410 E vanessa@justkidz.co.nz W justkidz.co.nz Paul Jamieson P 0-9-427 9377 M 021 409 241 E paul@kellyclub.co.nz W kellyclub.co.nz Paul Jamieson P 0-9-427 9377 M 021 409 241 E paul@kellysports.co.nz W kellysports.co.nz Vicki Bambry M 0274 852 010 E vicki@kinetic-electric.co.nz W kinetic-electric.co.nz Simon Harkness P 0-9-815 3000 E simon@kitchenstudio.co.nz W kitchenstudio.co.nz William Flew P 0508 454 873 M 027 492 6667 E franchise@kas.co.nz W kitsetassemblyservices.co.nz David Thexton M 0275 093 385 E david@kiwibeverages.co.nz W kiwibeverages.co.nz Thomas Felton P 0-9-846 2800 E thomas@kiwikrane.co.nz W kiwikrane.co.nz P 0-9-636 1357 E info@kowhairoofs.co.nz W kowhairoofs.co.nz Rushabh Trivedy M 021 138 8885 E admin@kwikli.net W kwikli.co.nz Brendan Flanagan P 0061 3 9460 6700 E franchising@laporchetta.co.nz W laporchetta.co.nz Paul Clarke P 0-7-578 2295 E info@landmarkhomes.co.nz W landmarkhomes.co.nz Liz Seeto M 0061 402 171 399 E franchising@laserclinicsnewzealand.co.nz W laserclinicsfranchising.com/nz Justin Worsley M 0274 822 306 E j.worsley@lasergroup.co.nz W laserelectrical.co.nz Justin Worsley M 0274 822 306 E j.worsley@lasergroup.co.nz W laserplumbing.co.nz M 021 614 360 Steve Mitchell M 021 191 1214 E info@lawnfix.co.nz W lawnfix.co.nz Helen Fleming P 0800 386 000 M 027 717 1284 E helen@lcfclubs.co.nz W lcfclubs.co.nz/start-a-franchise-lcf-clubs-nz/ P 0800 333 270 Steven Ngov P 0-9-909 6560 M 021 102 2150 E steven@lifemaideasy.co.nz W lifemaideasy.co.nz Ben Frewin P 0-9-530 8090 E ben@ljs.co.nz W ljs.co.nz P 0-3-374 3208 P 0-9-531 5910

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Winter 2019 Year 28 Issue 02

Maintain To Profit

Home & Building

$79,000

Majestic Tea Bar Espresso & Chocolate

Food & Beverage

$290,000

My After School Headquarters (MASH)

Leisure & Education

McDonald’s Meticulous Home Services Mexicali Fresh

Maintain To Profit is New Zealand’s leading property renovation and maintenance business. It is primarily a sales and project management licence business opportunity. A passion for renovating, property or trade background are advantageous. Contact us for your next business or career move with unlimited potential. Majestic Tea Bar is a premium new café concept that aims to revolutionise not just the tea culture but also the café market across New Zealand. No direct competition, high margin products, full training provided, no experience required.

12 12

$30,000 $35,000

Make a difference in children’s lives today. Be one of the people who joins this rapidly growing franchise of out-of-school programmes. If you enjoy working with children, helping them learn, grow and have fun, then a MASH franchise could be for you.

28 28

Food & Beverage

$900,000

The world’s market leader in the quick service restaurant industry.

Home Services

$13,000

Full range of internal and external cleaning services. Exclusive territory for franchisees.

Food & Beverage

$375,000

Auto Services

$100,000

Mexicali Fresh has led the Mexican evolution in NZ since 2005. With giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turnkey restaurants. Midas – New Zealand’s home of peace of mind motoring. Midas is an internationally recognised automotive repair and servicing franchise. We are looking for franchisees who are ‘drivers’ and truly love helping people. Automotive experience an advantage but not necessary.

165 31000 35 35 17 17

Mike Pero Mortgages

Financial Services

$20,000

Our franchisees work in partnership with the franchisor to build a rewarding business.

Mike Pero Real Estate

Real Estate

$65,000

Home & Building

P.O.A

Business & Commercial Retail

$75,000 $150,000 P.O.A

Mike Pero Real Estate is a home-grown New Zealand company that takes great pride in delivering the highest level of customer service possible to its clients. 20 years’ experience helping homebuyers with their home loans. We now provide full real estate services with lower fees. Established over twelve years ago, Milestone Homes has common ownership and support systems with New Zealand’s most awarded and trusted home builder, Jennian Homes. This long-standing relationship ensures Milestone Homes has the structure, systems, processes, and experience to deliver a proven and smart franchisee package nationwide. The only onsite refuelling franchise in New Zealand.

Mobile Hand Car & Marine Grooming Mr Green Auckland

Auto Services Home Services

$10,000 $39,000 $20,000

Mr Plumber

Home & Building

$35,000

Mr Rental

Home & Building

$600,000

Franchise system designed to deliver quality plumbing, roofing, drainlaying and gasfitting services. Franchisees benefit from a highly profitable and stable cash flow business model and the support of a proven training and support programme that has seen the success of over 65 franchisees. Make the sale once and get paid over and over again.

Mr Whippy

Food & Beverage

$95,000

Mr Whippy is looking for new owner/operators nationwide.

Mr Woo Sushi

Food & Beverage

$49,000

New Zealand’s first mobile sushi franchise.

Muffin Break

Food & Beverage

$330,000

Business & Commercial

$100,000

Muffin Break has been a household name since 1994. Contemporary and relevant in 2018, still a firm favourite. The training and support you can expect from Muffin Break is second to none. Systems are comprehensive, analytics thorough. Opportunities available nationwide. We are more than just muffins. Using National Drones’ smart data platform we deliver an end-to-end data capture processing delivery service. This is a business development relationship role focused on educating and developing new markets for our services.

Navigation Homes

Home & Building

Nettl

Business & Commercial Food & Beverage

$100,000 - Profitable house-building franchise. Proven systems, support and the best national supply $350,000 prices. P.O.A Nettl is an online communications and web studio franchise from the UK.

Midas

Milestone Homes

Mini Tankers Mister Minit

National Drones

New York Deli

Mister Minit is a shoe repair, key cutting and engraving business franchise specialising in corporate giftware solutions. Franchises are currently open to existing Mister Minit team members who are fully trained in the business. Franchise opportunities will be available in the future for outside recruitment. Mobile grooming and detailing service providing professional, environmentally friendly valet services. Commercial cleaning. New franchise opportunities available in the Auckland area.

$350,000

New York Deli is a superior, licensed, sandwich outlet. New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, smoothie and juice parlours. Level of investment depending on store location and turnover history. The Night ‘n Day Foodstore franchise, NZ’s leading convenience store chain offers group buying, uniformed image, full staff training, assistance in shop layouts and designs, profit reports, assistance with staff rosters, group advertising and full accounting facilities. New sites and conversion of existing businesses welcomed. Auto glass opportunity offers a proven business model with a nationally recognised brand.

6 6

12 2000+ 42 42

New New 19 124 37 238 17 17 22 22 10 10 17 89 40 40 2 2 39 299 1 40+ 12 12 3 3 2 2 13 500+

New Zealand Natural Ice Cream

Food & Beverage

$250,000

Night ’n Day Foodstores

Retail

$400,000

Novus

Auto Services

P.O.A

Number Nurses

Financial Services

$10,000

We are looking for accountants, CAs, CPAs, and Bookkeepers to become part of our Number Nurses team. We offer Xero and Xero add-on set up, training & management, along with a range of bookkeeping services.

NumberWorks’n Words

Education

$62,000

Are you passionate about teaching but have had enough of the long hours and extra paperwork? A proven after-school tuition provider delivering exceptional results, is looking for education experts to join our expanding franchise network.

27 70

Home & Building

$95,000

Specialists in sanding and coating of timber floors. Supply and lay new timber floors.

Home & Building

$26,000$39,000

7 7 7 7

NZ Post Retail Agency

Retail

P.O.A

Reputable and trusted house inspection business providing quality pre-purchase surveys including multiple income streams from other revenue sources such as asbestos surveys and safe and sanitary reports. Strong branding with nationwide opportunities. Best suited to building industry applicants including designers and carpenters. One of NZ’s largest retail networks. We offer our communities a wide range of postal and bill payment services for consumer needs for personal and business needs.

NZA Apprenticeships

Home & Building

$75,000

Auto Services

$150,000$250,000 $50,000

NZ Floor Sanding Co NZ House Surveys

Oil Changers Oncore Services

Oporto New Zealand

46, Home & Building 48 Food & Beverage

$350,000

57 57 58 2100 3 3

600+ 600+

NZA Apprenticeships is a managed apprenticeship company who recruit, employ, place and mentor apprentices in the building and construction sector. Seeking passionate, committed potential franchisees that can manage their own territory and develop a successful business. Full training provided, background in construction not necessary. Oil Changers provide the convenience of drive-through vehicle servicing. No previous experience required. Oncore is New Zealand’s leading team for residential and commercial repairs, maintenance, insurance work, installations and decorating. We are looking for people with experience in managing people, processes and sales.

4 4

Oporto chicken and burgers are big on taste and even bigger on value. With 20+ years in Australia and close to 15 years in New Zealand we have a proven franchise model. Seeking committed, energetic, entrepreneurs wanting to establish a long-term business with a strong brand.

11 160

11 29 8 8

FANZ

description

number in NZ, globally

industry

investment from

company

page number

franchise and business opportunities M-O get more information Mark Trafford P 0-9-929 4546 M 0275 736 688 E mark@mtp.co.nz W maintaintoprofit.co.nz Chris Cox P 0-3-423 9760 M 021 521 669 E franchise@majesticteabar.com W majesticteabar.com Craig Fortune P 0-3-366 9408 M 027 305 5003 E craig@mashkids.co.nz W mashkids.co.nz/franchise/ P 0-9-539 4300 P 0-9-442 2004 Tyler Kerlin P 0-9-973 4559 E franchising@mexicalifresh.co.nz W mexicalifresh.co.nz Jason Wilson P 0-9-415 0235 M 021 955 969 E admin@midasnz.co.nz W midasnz.co.nz/franchise-info P 0800 500 123 Mike Pero P 0-3-365 9007 E mike@pero.co.nz W mikepero.com Nigel Smith M 027 220 1377 E nigel.smith@milestonehomes.co.nz W milestonehomes.co.nz P 0-9-622 2671 Maria Walton P 0061 2 9521 9100 E maria.walton@minit.com.au W minit.com.au P 0800 803 737 P 0-9-414 6949 P 0800 677 586 Rachel Lum-On P 0-9-950 4145 E rachel.lum-on@mrrental.co.nz W mrrental.co.nz P 0800 494 4779 M 021 781 250 Maree Keane M 027 484 7301 E maree@foodco.co.nz W muffinbreak.co.nz Jeff Craigie M 0061 477 883 151 E hello@nationaldrones.co.nz W nationaldrones.co.nz M 021 477 506 M 021 820 474 M 021 955 834 David Foreman P 0-9-274 6168 E davidf@icecream.co.nz W icecream.co.nz Paul Thompson P 0-3-477 2340 M 021 999 866 E paul@nightnday.co.nz W nightnday.co.nz P 0-3-366 0870 Kirsten Hawke P 0800 937 668 E hello@numbernurses.com W numbernurses.com Sarah Simons P 0-9-522 0800 E nzho@numberworks.com W numberworks.com P 0800 272 888 Chelsea Mooyman P 0800 487 884 M 027 774 4147 E chelsea@nzhousesurveys.co.nz W nzhousesurveys.co.nz/franchise P 0800 202 204 E agencyselection@nzpost.co.nz W nzpost.co.nz Chris Hilson M 021 247 4799 E chris@nza.org.nz W nza.org.nz P 0-3-343 6080 Dan Vincent P 0800 001 048 E danv@traffic.net.nz W nzfranchiseopportunities.co.nz Lawrence Pereira P 0508 676 786 E info@oporto.co.nz W oporto.co.nz

Why learn from your mistakes when you can learn from our nationwide franchise banking specialists? Search the Westpac Directory of Franchising at www.franchise.co.nz

OPSM

P.O.A

You don’t need to be an optometrist to enjoy the amazing financial and professional rewards of running your own optical business, you just need strong business acumen and the ability to motivate and manage a sales team.

Retail

$210,000

16 135+

Palmers

Retail

$350,000

Pack & Send move and handle local and international freight through a network of retail stores with a professional custom packaging service. A one-stop shop for retail and business customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture. New Zealand’s largest garden centre chain established in 1958. Offering both metropolitan and provincial opportunities. Serious business opportunity for motivated and capable business person/s. Growth market.

Palmers Planet

Retail

$1,000,000

Like the truly successful garden centres of Europe, Palmers Planet is as much a destination as a retail store. This is an amazing opportunity for a business person looking for a new challenge.

4 4

Paper Plus

Retail

$400,000

111 111

Para Rubber

Retail

$150,000$250,000

Business & Commercial

$30,000

Paramount Vehicle Grooming

Auto Services

$35,000

The largest stationery and books franchise system in Australasia. Committed to remaining a vibrant and integral part of the New Zealand retail scene. Grown to over 120 member stores nationwide with a combined sales turnover approaching $125 million a year and it’s still growing. Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, including mats, and the iconic Para pools. Looking for energetic people serious about customer service and looking to build a successful business through determination. Opportunities available in South Auckland and Dunedin. A Paramount Services franchise is a safe and affordable way to own your own business. When you become a franchisee we will provide you with enough cleaning contracts to support a stand-alone franchise business. Established in 1979, Paramount Services has 160+ franchisees servicing 2,000 clients. Mobile car grooming business servicing private and corporate clients. Franchisees need to be well organised and prepared to work hard. You will be trained by Paramount in how to clean a car efficiently and effectively, and how to run your own business.

Pegasus Rental Cars

Leisure & Transport Home & Building

$20,000$65,000 $30,000

Pegasus Rental Cars offers the best value for money car hire in New Zealand.

PinkFit

24 24 19 19

Pit Stop

Auto Services

$100,000

Pita Pit

Food & Beverage

If you thought you missed the sub-sandwich boat, the international challenger is now here.

Pizza Hut

Food & Beverage

$300,000$500,000 $550,000$600,000

Platinum Homes

Home & Building

$100,000

Platinum Homes are one of the top 10 national building companies in NZ and are one of the fastest, stable growth companies. Seeking financially stable people with the desire and drive to succeed to complete our licensee network, ideally from a construction or sales background.

17 17

Plumb’In Bathrooms

Home & Building Retail

$215,000$260,000 $275,000

Plumb’In are a specialist bathroom-ware retail franchise with recognised branded products.

Podium Podiatry & Footwear Poolwerx

Retail

$98,800

3 3 4 4 2 250+

Business & Commercial

$78,500

Portermark is Australia’s premier beer line cleaning company and is now seeking franchisees for their expansion into New Zealand with a high-return franchise model that offers significant income potential working from just 15-20 hours per week.

New 17

Prep & Paint Pro

Home & Building

$39,950

5 5

Prestige Home Groomers

Business & Commercial

$30,000$60,000

Prep and Paint Pro is a division of The Pro Group, New Zealand’s preferred specialist home service franchise group. We are looking for motivated customer-focused people to join our rapidly expanding team. Download your free info pack at www.prepandpaintpro.co.nz. Franchises available nationwide. Prestige Home Groomers is a New Zealand-owned company. We are a cleaning business with a difference. We predominately clean only new premises cutting out the dirty work. The worst mess you will have to deal with is sawdust shavings and dusty windows.

Property InDepth

Home & Building

$45,000

Property Service Franchise Systems

Home & Building

$16,500

Residential valuation franchise, customised technology, fantastic business systems, awesome team, nationwide aspirations. Commercial cleaning business. Wide range of property services. Waikato based business with opportunities in Hamilton city, Cambridge, Te Kuiti and Te Awamutu. Basic package starts at $16,500 +gst. Enquiries welcome.

10 10 19 19

Propertyscouts Property Management

Business & Commercial

$20,000

Propertyscouts is 100% dedicated to end-to-end property management. With our first franchise 12 launched in March 2016, we now have operations up and running nationwide. There are still 12 opportunities available in many locations throughout New Zealand.

Provender NZ

Food & Beverage Home & Building

$125,000$240,000 $25,000

Provides snacks and drinks directly to the workplace. Earn a great hourly rate.

Provista Balustrade Systems Pukeko Rental Managers

Paramount Services

Portermark

This is your opportunity to become part of a successful international brand, partnering with the expertise of Restaurant Brands here in New Zealand and the Yum brand worldwide.

Recognised and respected as New Zealand’s leading provider of podiatry and footwear solutions. Award-winning opportunity. Well known for its creation of the world’s first structured career path in franchising enabling franchisees the opportunity to grow within a single marketing area or develop a million dollar business with multiple vehicles, retail stores and marketing areas.

Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist. Specialist residential property management. Lucrative business model with coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team.

18 18

11 11 160+ 160+ 160 160

45 45 75 534 98 1000+

8 8

80+ 80+ 18 18 21 21

Matthew Everest P 0-3-982 7252 M 021 799 783 E matthew.everest@packsend.co.nz W packsend.co.nz Murray Belcher P 0-9-451 9102 M 021 483 500 E murray.belcher@ufsltd.co.nz W palmers.co.nz Murray Belcher P 0-9-451 9102 M 021 483 500 E murray.belcher@ufsltd.co.nz W palmers.co.nz Andy Kean P 0-9-261 0705 E operations@paperplusgroup.co.nz W paperplus.co.nz Vaughan Moss P 0-9-532 8794 M 021 921 976 E vmoss@pararubber.co.nz W pararubber.co.nz Stella Blake P 0-9-376 7850 M 021 912 615 E sblake@paraserve.com W service-is-paramount.com Galvin Bartlett P 0-9-376 7850 M 027 579 0270 E gbartlett@paraserve.com W paraserve.com P 0-9-378 7940 Alison Roberts P 0-9-525 9563 E alison.roberts@pinkbatts.co.nz W pinkfit.co.nz Les Seiler P 0-9-634 3666 E less@pitstop.co.nz W pitstop.co.nz M 021 355 880 Alan Brooks P 0-9-525 8700 E alan.brooks@rbd.co.nz W pizzahut.co.nz Lloyd Cloughley M 021 535 031 E lloyd.cloughley@platinumhomes.co.nz W platinumhomes.co.nz P 0-9-448 1095 P 0-7-307 2271 Mike Geddes P 0800 888 031 E joinourteam@poolwerx.com.au W poolwerx.co.nz Paul Topham M 021 514 660 E paul@portermark.co.nz W portermark.co.nz Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W prepandpaintpro.co.nz Kim Buttery P 0-7-543 2090 E kim@homegroomers.co.nz W homegroomers.co.nz M 021 477 673 Michael Parton P 0-7-847 2737 E michael@psu.co.nz W psu.co.nz/franchisee Milton Weir M 027 222 7209 E franchises@propertyscouts.co.nz W propertyscouts.co.nz P 0800 661 663 M 0275 961 264

Business & Commercial

$18,500

Quest Serviced Apartments

Business & Commercial

$150,000$600,000

Quinovic Property Management

Business & Commercial

$50,000

Quest Serviced Apartments is the market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans. NZ’s preferred national residential property management service since 1988.

Rack n Roll Ribs

Food & Beverage

$250,000

Easy operating systems, a proven menu and great future prospects. Exciting opportunity.

David Pearse M 0274 809 534 E info@pukekorentalmanagers.co.nz W pukekorentalmanagers.co.nz Stephen Mansfield P 0-9-366 9680 E smansfield@questapartments.co.nz W questapartments.co.nz Jess Moore P 0-4-801 7880 E jess@quinovic.com W quinovic.co.nz P 0-9-555 1492

Rad Car Hire

Auto Services

$250,000

New Zealand’s longest standing, locally owned vehicle rental company. Operating since 1987.

P 0-7-574 1490

Rainaway Spouting on the Spot

Home & Building

$45,000

Rapid Lawn

Home & Building

$45,000

RE/MAX

Business & Commercial Home & Building

$20,000

Home & Building

$55,000

Realsure The House Inspectors realtyRETURNS The Property Improvers Refresh Renovations

Rent The Roo Rentals

Licensees work with merchant partners to provide a total insulation service to new home builders and retrofit insulation to existing homes. Licensees generally operate this business from home, employing their own staff, and operating their own vehicles. This enhances potential returns to licensees. The largest automotive service franchise in New Zealand. Pit Stop is an automotive service and repair franchise which specialises in vehicle servicing, brakes, exhausts, suspension, WOF checks and general auto repair.

get more information Rachna Singh E rachna.singh@luxottica.com.au W opsm.co.nz/franchises

Retail

Pack & Send New Zealand

FANZ

description

number in NZ, globally

industry

investment from

company

page number

O-R franchise and business opportunities

46, Home & Building 49 Home Services

$35,000

$100,000$150,000 $75,000

33 150 29 29

2 2 21 24 A re-spouting service franchise for new and existing homes and commercial buildings. 10 Spouting on the Spot is the perfect franchise opportunity for franchisees who want to keep their 10 hands on the tools. Become a Rainaway Spouting-on-the-Spot franchisee today. Self-motivated, interested in working outdoors? Great opportunities available throughout New Zealand. RE/MAX New Zealand currently have franchise opportunities available. Contact us today. The only ISO9001 registered, industry assessed brand providing Standard-compliant property reports. Renovation agency specialising in arranging and managing residential renovation projects. Refresh is New Zealand’s leading renovation business. Refresh is primarily a sales and marketing oriented franchise. We’re looking for business oriented people to join Refresh as franchisees, not builders. If you’re thinking about your next career move or business opportunity, you should consider Refresh. Top quality and affordable home appliances to rent with agreement plans.

5 5 25 7000+ 7 7 5 5 29 49 1 60+

P 0-9-265 2147 E info@rainaway.co.nz W spoutingonthespot.co.nz P 0508 529 677 P 0-9-309 8478 P 0508 732 578 P 0-9-213 7993 Lal Meyer P 0800 000 951 E info@refresh.co.nz W nzfranchiseopportunities.co.nz P 0800 137 661

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Winter 2019 Year 28 Issue 02

Rentronics Limited

Home Services

$75,000

Robert Harris Coffee Roasters

Food & Beverage

$450,000

Rodney Wayne

Health & Beauty

$100,000

Rugbytots NZ

Leisure & Education

$7,500

Saddlery Warehouse

Retail

Safe H2O

Home Services

$230,000$460,000 $250,000

SafeTSupplies

$120,000

Scratchpad

Business & Commercial Leisure & Education

Seal A Fridge

Home Services

Select Home Services

Home Services

$30,000 $50,000 $13,000

Sentinel Homes

Home & Building

$45,000

Shake Out

90, Food & Beverage 91

$120,000

Rentronics is an experienced franchisor providing a franchise system throughout New Zealand under the Rentronics trade mark. Franchisees rent or rent to own a range of home appliances, furniture and electronics to customers who have made product selections from the Rentronics website. Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people. Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to be a hairdresser but strong people skills combined with an excellent customer focus and management expertise are all critical elements that make a successful Rodney Wayne franchisee. Seeking active and passionate people to run their own Rugbytots franchise. Rugbytots is the world’s favourite rugby play programme for 2 - 7 year olds. Following the success in Auckland, there is high demand for Rugbytots classes in areas across New Zealand. A fun and rewarding business opportunity. New Zealand’s leading equestrian retailer. Supplying all the items needed for horse and rider. Seeking practical people with some basic mechanical aptitude and exceptional interpersonal skills. Custom-fitted safety supplies retail outlet on wheels. Scratchpad is a new technology learning centre with the goal to help youngsters love, use, and create opportunities with technology including coding, robotics and 3D design and printing. We are expanding, and looking for future-focused people with a passion for technology to run their own Scratchpad centre. The market leader in the replacement of commercial and domestic refrigeration seals. Select Home Services offers you the opportunity to be your own boss. Innovative, home building company designing premium mid-end homes.

$400,000+ Shake Out is a brand proudly developed in-house by the team behind BurgerFuel (BFW). Shake Out is a simple, fast burger solution that delivers a high-quality customer experience. We are now looking for new franchisees to become part of our successful network.

Shed Boss

Home & Building

$95,000

Shingle Inn Café

Food & Beverage

Shoe Clinic

Retail

$290,000 - Shingle Inn Café is a world-class café franchise now available in New Zealand. $450,000 $200,000- Shoe Clinic is NZ’s leading sports footwear retail store. Proven system. $250,000 $50,000 Manage your own bathroom maintenance business specialising in fixing leaky showers. Tried and tested model. Initial training and ongoing support provided. Good margins and low overheads. Would suit plumbers, builders or a skilled handyman. Locations available throughout New Zealand. $250,000- Network of premium cafés specialising in gourmet coffee and freshly prepared food. Sierra still $450,000 roasts every coffee bean with care, in their Newmarket roastery.

ShowerFix

Sierra Boutique Café

10, Food & Beverage 60

Home & Building

Signature Homes

Home & Building

$150,000

Simply Squeezed

Food & Beverage

$50,000

sKids

Leisure & Education

$45,000

Slopemowing.com

Home Services

P.O.A

Smith’s Sports Shoes

Retail

$200,000

Snap-on Tools

Auto Services

$52,000

Snap Fitness

Health & Fitness

Snap Printing

Shed Boss are suppliers of high quality steel frame buildings.

9 9 45 45 51+ 51+ 7 50+ 7 7 2 2 New New 4 4 4 31 160+ 290+ 7 7 New New 12 37 New 40 12 12 3 3 32 32

Winner of the 2016 FANZ Supreme Franchise System award, we have 34 years’ experience building homes for Kiwis from 11 franchises supported by a National Office. If you have building or construction management experience and are looking for your next opportunity please contact our CEO. Simply Squeezed is proud to boast a portfolio second to none in non-alcoholic beverages. Selling our award-winning products is fun and rewarding. Product aside, our real secret to success is driven owner operators selling and servicing over 3000 customers throughout New Zealand weekly. Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children.

11 11

Slopemowing.com offers a complete range of vegetation management services for government, local council, corporate or individual requirements. Slopemowing.com has been successfully operating its business in New Zealand for four years and has developed its franchise offering based on this success. Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability. We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills. A unique opportunity to own your own business, built on a sound foundation of almost 90 years of experience. Snap-on franchisees are independent business people, controlling all aspects of their franchise and working flexible hours as needed to accomplish their personal goals.

1 1

$382,500

The franchise of a Snap Fitness offers the security of an internationally recognized brand and has proven that innovation is the key to brand agility as it aims to provide the most rewarding fitness experience in the world.

56 2000+

Business & Commercial

$220,000

5 180

Spagalimis Italian Pizzeria Speaking Roses

Food & Beverage

$250,000

Leisure & Education

$36,500+

Award-winning business services franchise offering cutting-edge digital reproduction technology, graphic design consultancy and a range of stationery products for the business to business market. Comprehensive training for franchise owners and their staff and advertising and marketing is taken care of. Pizza, pasta, salad and dessert in a contemporary dining environment. Comprehensive training. We offer sub licensee packages, which include patented flower embossed technology together with the ability to make custom prints. We provide everything that you need to start using your printer and selling thousands of Speaking Roses and printing edibles.

Specsavers

Retail

$10,000$400,000

Specsavers New Zealand are leading optometrists and eye-care specialists.

52 1700+

Speed Queen Laundry Services

64, Retail 65

$75,000+

Enjoy true passive income with a Speed Queen self-serve laundromat. With our turnkey service, you’ll be up and running in your own profitable business in no time, backed by the worlds’ oldest and largest manufacturer of commercial laundry equipment.

100+ 1m+

Speedy Signs

Business & Commercial

$95,000

25 850

Food & Beverage

$25,000$50,000 $400,000

The largest signs and graphics company using the latest technology and highest quality products. We have spent time developing sound business practices and values for our organisation as we believe this is what sets us apart from other signage companies. No prior signage experience required. New Zealand’s iconic catering business is looking for franchisees to join our group.

Spitroast.com Stihl Shop

Retail

Stihl Shop is a nationwide network of independent, locally owned specialist outdoor power equipment retailers. Every Stihl Shop is operated by friendly approachable people who are passionate about outdoor power equipment. Full training and on-going support. Sites with real growth potential available across NZ.

40+ 40+ 170 170

15 15 14 5000

5 5 3 1000+

4 4 69 69

FANZ

description

number in NZ, globally

industry

investment from

company

page number

franchise and business opportunities R-S get more information Aman Jain M 0061 406 556135 E franchise.enquiry@rentronics.co.nz W rentronics.co.nz Rod De Lisle P 0800 426 333 E rodd@robertharriscafe.co.nz W robertharriscafe.co.nz Julie Evans P 0-9-358 4644 E admin@rodneywayne.co.nz W rodneywayne.co.nz Annalie Marks M 021 878 335 E annalie@rugbytots.co.nz W rugbytots.co.nz P 0-9-970 1058 P 0800 723 342 P 0-9-525 2767 Vijesh Nangia P 0-9-216 9400 M 021 431 930 E franchise@scratchpad.co.nz W scratchpad.co.nz/franchise P 0061 4 0847 1950 P 0-9-278 4930 P 0-9-846 5777 W shakeout.co/franchise P 0-7-579 1525 P 0061 7 3399 3000 P 0-4-499 4495 David Howe M 0274 820 667 E david@showerfix.co.nz W showerfix.co.nz Murray Belcher P 0-9-451 9102 M 021 483 500 E murray.belcher@ufsltd.co.nz W sierracoffee.co.nz Paul Bull P 0-9-415 2468 E paulbull@signature.co.nz W signature.co.nz Andy Furmenger P 0-6-836 7066 E andy.furmenger@frucorsuntory.com W simplysqueezed.com Chris Bartels P 0-9-576 6602 M 021 974 221 E chris@skids.co.nz W skids.co.nz Xaver Fruehschuetz P 0-3-744 3114 E info@slopemowing.com W slopemowing.com Chris Smith M 021 733 981 E chrismsmith@xtra.co.nz W smithssportsshoes.co.nz Stacey Gilbert P 0800 762 766 E sota.franchise@snapon.com W snapontools.com.au Gabe Condello M 0061 435 841 811 E gcondello@liftbrands.com W snapfitness.com/nz/why-franchise-withsnap-fitness/ Brian Sutton P 0-9-379 0822 E bsutton@snapprinting.co.nz W snapprinting.co.nz P 0800 113 113 Venessa Minkley M 021 142 6046 E sales@speakingroses.co.nz W speakingroses.co.nz Brendan Thompson P 0-9-475 0250 E brendan.thompson@specsavers.com W specsavers.com.au Royce Little P 0800 77 33 37 E sales@speedqueen.co.nz W speedqueen.co.nz Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz M 027 442 4140 Darryl Perkins P 0800 864 264 M 021 543 576 E careers@stihlshop.co.nz W stihlshop.co.nz

Find the right franchise by starting with the right people. Search the Westpac Directory of Franchising at www.franchise.co.nz

Stirling Sports

Retail

$340,000

Stonewood Homes

Home & Building

$75,000

Storage Box

Retail

$100,000

Food & Beverage

$155,000

Subway

Food & Beverage

$250,000

SumoSalad

Food & Beverage

$450,000

Sunbright Lamp Distributors Super Liquor

Home & Building

$26,000

Retail

$200,000

Super Shuttle

Business & Commercial Home & Building

$115,000

Swimart Pool & Spa Services

Retail

$50,000

TACA NZ

Business & Commercial Retail

$65,000

Business & Commercial Business & Commercial

$100,000

Food & Beverage

$200,000

Streetwise Coffee

Superbuild

Take Note Tall Poppy Real Estate The Alternative Board

The Cheesecake Shop The Christmas Heirloom Company The Coffee Club

$50,000

$300,000

$83,000

We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential. We are now expanding and seeking builders and construction entrepreneurs throughout the regions. The preferred storage specialists in New Zealand, providing storage solutions to customers.

16 16 20 20 Every day thousands of coffee lovers buy a Streetwise coffee. Our designer coffee outlets have 25 become symbols of coffee perfection. We’re seeking people nationwide who love the thought 25 of selling fantastic coffees to appreciative customers. Site selection assistance, training and support is given. The world’s largest quick service submarine sandwich and salad franchise. 266 46K+ The healthy fast food alternative. Join Australia’s fastest growing franchise. 2 80+ Sunbright provides a mobile lighting maintenance and installation service. 13 13 With 130+ branded stores throughout the country, we are represented in many local 120 communities, delivering to them real value and true convenience. We are New Zealand’s most 120 trusted liquor brand offering market leading terms of trade and innovative national advertising and marketing programmes. Super Shuttle has grown into New Zealand’s favourite airport transfer business. 120 120 Superbuild is one of New Zealand’s largest suppliers of construction and coating systems. 9 9 Australasia’s most experienced chain of pool & spa specialists. Swimart commenced business 4 in Sydney in the early 80’s and since that time has grown through the provision of expert 73 friendly advice and superior customer service to be the market leader in the pool and spa service sector. Tungsten coating specialists. Supplier of hard facing services to a range of industries. 5 13 Over 60 stores throughout New Zealand, all of which are locally owned and operated. 20+ 20+ Selling residential real estate. Strong customer focus and ability to think innovatively essential. 11 11 The Alternative Board, a leading international franchise organisation, seeks franchisees to 11 facilitate peer board meetings and offer executive coaching to local business owners. With a 150+ background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment. You don’t need to be a baker, our excellent training course teaches you how. 25 220 Providing high quality, luxurious Christmas decorations. A profitable seasonable business. 11 11 One of NZ’s largest café and restaurant franchises, The Coffee Club have a comprehensive 63 menu and offer relaxed dining experience. Take advantage of a proven track record, great 400 training and ongoing support. Ideal if you are passionate about people and building customer loyalty. Help business owners achieve success. Join our team as a self-employed business consultant. 35 35 Bespoke housekeeping service. We offer home cleaning, meal prep, cooking and laundry to New our clients. Constant stream of new client enquiries. Domestic homes only, no commercial New operations. Offering a high standard of care and a personalised service to our clients.

Retail

$60,000

Food & Beverage

$300,000$450,000

Business & Commercial Home Services

$15,000

Financial Services

$39,000

The Interface Financial Group provides debtor financing service to the SME business.

Home Services

$26,000

An affordable eco-friendly service for customers and excellent returns for franchisees.

Food & Beverage

P.O.A

A taste sensation - manuka smoked bacon and egg franchise business opportunity.

Leisure & Education

$49,995

The Wheel Magician

Auto Services

$69,750

Theobroma Cafés, Lounges and Bars Think Water

Food & Beverage Retail

$200,000$600,000 P.O.A

The Seasons Art Class is the UK’s premier adult art class provider. Now seeking new franchisees nationwide for our exciting expansion into New Zealand. High return franchise opportunity from part-time, flexible hours. No artistic talent needed, and full training and support will be provided. Mobile alloy wheel repair service providing an affordable and convenient solution to the problem of repairing kerb-damaged wheels. No previous experience required. The power franchising has is in gaining a competitive edge through the sharing of knowledge and resources. We have that edge. A total food and beverage concept, operating in more than 5 countries.

Tiny House Builders

Home & Building

$75,000

New Zealand’s most trusted and sought-after Tiny House Building company.

Home & Building

$50,000$75,000

Topline Group, a market leader in roofing, is now offering existing business owners or new business savvy operators the opportunity to join its expanding network. If you value excellence in service, integrity, quality solutions and strong customer relationships, we’d like to talk to you.

Business & Commercial Auto Services

$50,000

Retail

$200,000$500,000 $89,500

Fast growing commercial fit-out company, delivering customised solutions for a wide range of industries. New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand. Join New Zealand’s largest independent toy retailing group.

The Consulting Group The Housekeeper

The Interface Financial Group The Moving Box Guys The NZ Manuka Egg Company The Seasons Art Class

Topline Roofing

Total Fitouts Touch Up Guys

Toyworld Transworld Business Advisors

Business & Commercial

$15,000

$88,000

Think Water is Australasia’s leading network of independently owned irrigation water services solutions with nearly 50 stores. We specialise in the design and implementation of the most water efficient irrigation and water management programs for clients.

Transworld Business Advisors are one of the largest business broking franchises in the world. With 580 brokers worldwide, operating in 12 countries, territories are now available in New Zealand. See how you can join the worldwide team now.

U-Sell

Auto Services

$100,000

U-Sell (Park & Sell Yard) helps sell cars in a car yard environment.

Ultra-Scan

Agriculture

$80,000

Valentines Buffet Restaurants Venluree

Food & Beverage

$400,000

Home & Building

$40,000

Versatile

Home & Building

P.O.A

Home Services

$15,000

Warmup New Zealand

Home & Building

$20,000

Wash Rite

Home & Building

Wet-seal

Home & Building

$45,000$70,000 $25,000

An innovative mobile franchise whose core business is confirming the pregnancy of farm animals using real-time ultra-sonic equipment. Becoming a part of this franchise network enables the franchisee to run a low-cost, high return business in an exclusive territory, using a proven business system. New Zealand buffet restaurant offering franchise opportunities. Full training and support provided. A unique opportunity to be part of an iconic New Zealand company and build a real business of value. Rare opportunity to join the market leader. Current opportunities available in West Auckland, Dargaville, Ashburton, Masterton, Nelson, Queenstown and Timaru. Versatile Homes provides you with all the benefits of owning your own business, with the full support and resources of a nationwide organisation. Professional home services franchise providing flexible, multi-serviced businesses. Work either indoors or outdoors. Exclusive territories with established customers. Providing a lifestyle choice for over 30 years. Actively seeking area master franchisees for both lawn mowing and cleaning throughout NZ. Comprehensive training and support provided. Warmup has become the heating product of choice for the majority of property and construction professionals. We are currently looking for hardworking and dedicated people around New Zealand.

What’s Up House Inspections

Home & Building

$69,995

V.I.P. Home Services

55 55

Waterproofing with 30 plus years of proven dependability. With a profitable work from home opportunity, all you need is a suitable vehicle. Franchisees are fully trained and receive regular ongoing training and full support from our operations, technical, sales, marketing and IT departments. New Zealand’s leading pre-purchase home inspection company.

9 150+ 4 4 3 3 New 125 12 12 7 30 14 14 New New New New 4 20 17 120 29 180 1 580 6 6 19 19

FANZ

description

number in NZ, globally

industry

investment from

company

page number

S-W franchise and business opportunities get more information Geoff Young M 022 417 3127 E geoff.young@stirlingsports.co.nz W stirlingsports.co.nz P 0-3-349 0010 P 0-9-271 1025 Donna Ferrall M 027 552 2055 E donna@streetwisecoffee.co.nz W streetwisecoffee.co.nz W subway.co.nz/about-us/own-a-franchise P 0061 4 0105 5437 P 0-9-478 9824 P 0-9-523 4064 E enquiries@superliquor.co.nz W superliquor.co.nz P 0-9-522 5100 P 0800 4647 8737 Alex Johnson P 0800 928 373 E alex.johnson@swimart.com.au W poolcarefranchises.com.au P 0061 3 8727 5000 P 0-9-261 0871 M 027 4432 897 Stephen James P 0-9-446 0963 M 021 606 934 E sjames@thealternativeboard.co.nz W thealternativeboard.co.nz P 0-9-475 9634 P 0-7-839 6209 Brad Jacobs P 0-9-304 0008 M 0275 26 3333 E brad@thecoffeeclub.co.nz W thecoffeeclub.co.nz P 0800 287 266 Rachael Quin M 027 253 3882 E rachael@thehousekeeper.co.nz W thehousekeeper.co.nz P 0-9-302 7704 P 0800 210 210 P 0-3-485 9660 David Craggs P 0-9-636 0099 E david@seasonsartclass.co.nz W perfectparttimebusiness.com/newzealand Alan Thomas P 0800 537 233 E enquiries@wheelmagician.co.nz W wheelmagician.co.nz P 0061 3 9480 1030 Liesle Corns P 0800 184 465 E liesle.corns@thinkwater.com.au W thinkwater.co.nz M 027 302 1900 Jennie Gillespie P 0-9-630 6353 M 027 490 7428 E franchise@topline.co.nz W toplineroofing.co.nz P 0800 348 888 Martin Smith P 0800 286 824 M 021 721 430 E info@touchupguys.co.nz W touchupguysfranchise.co.nz M 021 390 954 David Newport P 0-9-377 7735 M 021 304 414 E dnewport@tworld.com W tworldfranchise.co.nz P 0-9-391 1339 P 0508 858 727 E ultra-scan@xtra.co.nz W ultra-scan.co.nz

11 11 16 16 35 35

M 021 522 720

120+ 1200+

John & Estelle Logan P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz P 0-9-820.3850

15 30 9 9 6 58 6 6

P 0-9-913 4185 Jaimee Ferris E franchise@versatile.co.nz W versatile.co.nz

P 0800 101 216 P 0800 436 000 E franchise@wet-seal.ws W wet-seal.com.au M 021 952 397

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Winter 2019 Year 28 Issue 02

Wholly Bagels & Pizza

Food & Beverage

Wide Span Sheds

Home & Building

Window Treatments

Home & Building

Winner Winner

90, Food & Beverage 91

Woolgro

Home & Building

X-Clean

Xpresso Delight

Zambrero

Zexx NZ Zones Landscaping Specialists

Business & Commercial

description

$250,000$400,000 $95,000

Custom design, supply and construction of pre-engineered buildings. Limited opportunities in the North Island. $30,000 Franchises available on the South Island West Coast, New Plymouth, Gisborne and Hawkes Bay. $500,000+ Owned by BFW, the company behind the successful BurgerFuel franchise, Winner Winner is a strong brand with a proven operational model and by joining the network, you’ll reap the benefits of a growing cult following in the Waikato region and beyond. $25,000 $50,000 $35,000

Food & Beverage

$51,995

Food & Beverage

$300,000

Food & Beverage

$5,000 $25,000 $50,000

46, Home & Building 47

Turn-key opportunities available nationwide with this iconic bagel and pizza franchise.

Woolgro is a unique and proven system to establish premium lawns Sales and distribution franchise, superior cleaning product range. 15 years in the New Zealand market leading its category. Sold directly to farms and commercial businesses. Established customer base with repeat orders. Simple, highly profitable franchise model, will suit someone with sales background. Xpresso Delight has been offering franchises throughout Australia and NZ for 12 years and we encourage you to share in our success as the premier gourmet coffee system. We transplant the café experience into the workplace using state-of-the-art espresso machines to provide a semi-passive income with life-style benefits. Zambrero NZ launched in 2014 and has grown to 13 restaurants, with more to come in 2018. If you join the Zambrero family, you will be supported by a team with extensive experience in franchising, QSR operations, supply chain, finance, marketing, construction/fit-outs, commercial leasing and more. Producing a range of quality beverages we are offering new territories nationwide. Zones is New Zealand’s only franchise specialising in design and build landscaping services. Landscaping experience is not necessary. We are looking for people with experience in managing people, processes and sales.

FANZ

industry

number in NZ, globally

company

investment from

page number

franchise and business opportunities W-Z get more information

6 6 3 450+ 21 21 New New

M 021 272 2422

6 6 2 2

P 0-9-570 1985

P 0-9-889 2044 P 0-3-343 1876 W winnerwinner.co.nz/own-a-store

Tereza Murray M 0274 717 337 E tereza@xtremeclean.co.nz W xclean.co.nz Allan Parker M 021 875 431 E allan.parker@xpressodelight.co.nz W xpressodelight.co.nz Joshua Flack P 0-4-213 9594 E j.flack@zambrero.com W zambrero.com P 0800 556 022

17 155 13 189 12 16 8 8

Matt Steele P 0800 000 843 E matt.steele@zones.co.nz W nzfranchiseopportunities.co.nz

company

get more information

industry

number globally

regional and national master licence opportunities - find more at www.franchise.co.nz description

investment required

CrestClean See page 2

Grant McLauchlan M 027 479 6415 E grant@crestclean.co.nz W crest.co.nz/business_ opportunities-nz

Business & Commercial

CrestClean Whangarei and Kerikeri regional master franchise available now. Would suit administrators, sales people or managers with people, business and accounting skills who are interested in working in the cleaning industry. Must be customer-oriented.

618

NZ$135,000

Hog’s Breath Cafe

Nathan Bonney M 027 539 3022 E nathan@iridium.net.nz W hogsbreath.co.nz

Food & Beverage

Seeking NZ master franchisee. Australia’s leading casual dining family-friendly restaurant, Hoggies is unlike any other restaurant. In a nutshell, it is about providing quality food and beverages in a casual environment with an over-riding friendly, party atmosphere. FANZ members.

80+

P.O.A

Jani-King See page 44

Jeff Groenewald P 0800 526 454 M 021 540 626 E jeff@janiking.co.nz W www.janiking.co.nz/franchiseopportunities/

Business & Commercial

The master franchise opportunity combines the growth potential of a dynamic well established franchise concept with the proven profitability and reliability of the commercial cleaning industry. Join the King of Clean today and contact us for more information. Unit franchises are also available.

13000+

NZ$70,000$500,000

Jim’s Test & Tag See page 11

Peter Mahon Business & P 0800 454 654 M 021 859 222 Commercial E peter.mahon@jimstestandtag.co.nz W jimstestandtag.co.nz

Entrepreneur required to take this fantastic opportunity with passive income and potential to the next level. We are looking to appoint regional master franchisees in Auckland, Wellington and Taranaki to assist existing franchisees increase sales and market penetration, and be responsible for opening up approximately 20 new areas. Full training facilities are provided and back-up and support from Jim’s Test & Tag.

200

NZ$150,000

SERVPRO® See page 54

Nathan Bonney M 027 539 3022 E nathan@iridium.net.nz W servepro.com

Master franchise opportunity. SERVPRO® Franchisees provide professional residential and commercial cleaning and restoration of property and contents damaged by fire, flood and other causes, as well as other related services. By offering clients a complete portfolio to meet a variety of needs, SERVPRO® franchisees are able to generate revenue from multiple sources.

1755

$650,000

V.I.P. Home Services See page 9

Estelle Logan Home Services P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

Regional master franchisees. Lawnmowing/gardening and home cleaning. Your desire to work with people and a commitment to quality and customer satisfaction will help you realise the potential of the business. A proven record of people management and sales experience together with sound work ethics honesty and integrity required. Suitable for couples or individuals.

1200

NZ$50,000$200,000+

Home & Building

description

Location

FANZ

company

page number

specialist advisors get more information

ACCOUNTANTS BDO

BDO is the fastest growing chartered accounting and business advisory firm in New Zealand. We have significant experience in franchising offering due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.

National

BDS Chartered Accountants has more than 20 years’ experience in appraisals, due diligence, structuring advice, cashflows and budgets, loan application support, full taxation and accounting services. With branches in Auckland Central and Albany, serving clients throughout NZ, we’ve got you covered.

National

Blackler Smith & Co

Very experienced and approachable chartered accountants. If you’re buying a franchise, what should you pay for it? Is this franchise any good? How much money will I make? How do I set everything up? I need help from someone experienced. Ben Blackler can help you buy a good business, set it up correctly and run it effectively. Award-winner – Professional Services.

Greater Wellington

Findex

Findex (previously Crowe Horwath) provides specialist accounting, tax and business advisory services to the New Zealand franchise industry. Your one-stop franchise specialists.

National

Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

National

Grant Thornton New Zealand Ltd is a leading business adviser and chartered accounting firm with three offices located in Auckland, Wellington and Christchurch. Experts in each office nationwide can help you in all areas of your business. We are big enough to be specialised, but small enough to be personal.

National

BDS Chartered Accountants

Franchise Accountants

Grant Thornton

40, 41, 86

Paul Manning P 0-7-571 6280 E paul.manning@bdo.co.nz W bdo.nz Peter Taylor P 0800 829 627 M 021 882 430 E petert@bdsaccountants.co.nz W bdsaccountants.co.nz Ben Blackler P 0-4-555 9090 E ben@bsco.co.nz W bsco.co.nz Michelle Malcolm P 0-7-571 2467 E michelle.malcolm@findex.co.nz W findex.co.nz Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz Paul Kane P 0-9-308 5270 E paul.kane@nz.gt.com W grantthornton.co.nz

We’ve had franchise specialists longer than most NZ franchisees have been in business. Search the Westpac Directory of Franchising at www.franchise.co.nz

Hayes Knight

Inspired Accountants

description

Location

FANZ

company

page number

specialist advisors

Hayes Knight is an innovative chartered accountancy practice based in Albany and Newmarket that works beyond the numbers National to keep our clients’ businesses future-fit. Our primary role is to improve your life by helping you grow your wealth and protect your assets. 87

We are chartered accountants who specialise in franchising. Having a look under the bonnet (due diligence) is key when buying a business. We do this and set up robust reporting systems so you know how the business is performing. Inspired Accountants – Inspiring You.

National

KPMG

Franchise accounting and business advisory experts. We take care of your tax, accounting and business advisory needs so you can spend more time focusing on your franchise.

National

Orb360

Orb360 Limited offers chartered accounting services and is a franchise specialist accountant that provides a range of business and tax advice. We have over ten years of accounting and tax experience dealing with a range of different clients.

Auckland, Wellington

Staples Rodway Auckland

Staples Rodway offers services to both franchisors and franchisees in all aspects of franchise accounting and business advice, National as well as offering a suite of support services including cloud accounting, payroll, human resources and IT expertise.

Staples Rodway Christchurch

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

South Island

Young Read Woudberg

Specialists in all business areas, with substantial experience in franchising. Our services include appraisals, structure review and planning, monitored business performance, mentoring and technology. We are committed to easily accessible, personal service focusing on client needs, building individual relationships and providing added value solutions.

Tauranga, Bay of Plenty

get more information Scott Travis P 0-9-448 3232 M 021 414 569 E scott.travis@hayesknight.co.nz W hayesknight.co.nz Craig Weston P 0-9-309 2561 M 021 309 309 E craig.weston@inspired.co.nz W inspired.co.nz Shaenaz Azim P 0-7-858 6558 M 027 807 4973 E smazim@kpmg.co.nz W www.kpmgenterprise.co.nz Jay Changlani P 0-4-555 0400 M 021 076 3762 E jay@orb360.co.nz W orb360.co.nz Kaison Chang P 0-9-968 9194 E kaison.chang@staplesrodway.co.nz W staplesrodway.co.nz Jon Robertson/Dave McCone P 0-3-343 0599 E jrobertson@srchch.co.nz W staplesrodway.com Eric Woudberg P 0-7-578 0069 M 027 570 1172 E accountants@yrw.co.nz W yrw.co.nz

FINANCE PROVIDERS ANZ

ANZ has a dedicated team of business specialists throughout New Zealand to provide support for franchisors and franchisees. They have also developed a range of tools and resources to make your franchising journey easier, including our free ANZ Franchise Guide.

National

ASB

ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.

National

Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years’ experience in business banking, giving your business the support it needs to grow and succeed.

National

Business loans for small to medium size businesses for a wide variety of purposes with flexible application requirements and fast turnaround time. Ideal for new start-ups, limited financials, credit issues and other situations banks will not accept.

National

BNZ

Fundline Finance

Silver Chef

Westpac New Zealand Ltd

Silver Chef is the only dedicated hospitality equipment funder in New Zealand and we have been providing flexible equipment National funding to the hospitality industry for 30 years. Preserve your working capital with Silver Chef, and fuel your growth through our various franchise funding solutions. 22, 92

Our Franchise Experts P 0800 39 40 41 E franchising@anz.com W anz.co.nz Craig McKenzie P 0800 272 476 M 021 805 425 E craig.mckenzie@asb.co.nz W asb.co.nz Riaan Wilson P 0800 ASK BNZ E riaan_wilson@bnz.co.nz W bnz.co.nz/franchise Fundline Finance P 0-9-869 5529 E info@fundline.co.nz W fundline.co.nz Trent Parkinson P 0800 443 334 E tparkinson@silverchef.co.nz W silverchef.co.nz Daniel Cloete P 0800 177 007 E franchising@westpac.co.nz W westpac.co.nz

Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise only specialist managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing: Auckland/Northland - Dean Madsen, Mike Haigh, Sujam Ratnayake Manawatu/Palmerston North – Glenn Coles Lower North Island – Mick Robinson Christchurch/South Island – René Artz Otago/Southland - Graeme Wyllie

National

Advising franchisors / franchisees on their rights and obligations, preparing and reviewing franchise & licence agreements, structuring and intellectual property protection, drafting and review of all relevant documentation.

National

New franchise system set-up, franchise agreements, disclosure documents, brand name, trademarks, IP, master licensing, import/export, leasing sale and purchase structure compliance, disputes. Highly experienced team. Wide experience in all aspects of franchising. Extensive network of franchising contacts NZ and internationally.

National & Worldwide

Baldwins

A patent attorney firm and associated law firm offering intellectual property services including patents, trade marks, copyright and registered designs. We help our clients achieve and maintain a commercial advantage in the marketplace by protecting, developing, commercialising and enforcing their intellectual property assets.

National

Botherway Legal

Commercial law firm specialising in franchising and related law. We work with you to give you the best possible legal support in your franchised or licensed business. Justina Knox is our specialist franchise lawyer and also has experience dealing with disputes and the successful negotiation of franchise exits.

National

Botting Legal

Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution.

National

Brookfields Lawyers

Expert franchise lawyers. Fixed price packages. Urgent advice is no problem.

National

P 0-9-979 2109 E law@brookfields.co.nz W brookfields.co.nz

Carson Fox Bradley

Carson Fox Bradley is a compact Auckland law firm. All 3 directors have significant experience in franchising. Chris Bradley is author of the ADLS standard franchise agreement. Matt Carson has completed an MBA thesis in franchising. We act for many national franchise systems.

National

Chris Bradley/Matt Carson/Linda Fox M 021 899 609 E chris.bradley@carsonfox.co.nz W carsonfox.co.nz

LAWYERS Anthony Harper

Find more info franchise.co.nz

ASCO Legal

Jullion Nelson Parker P 0-9-920 9272 M 021 0811 1608 E jullion.nelsonparker@ah.co.nz W anthonyharper.co.nz Alistair van Schalkwyk P 0-9-308 8071 M 021 027 2011 E alistair@ascolegal.co.nz W ascolegal.co.nz Sue Ironside P 0-9-373 3137 E sue.ironside@baldwins.com W baldwins.com Justina Knox P 0-7-839 1122 E justina@blegal.co.nz W blegal.co.nz Bradley Botting P 0-9-950 3880 E franchise@bottinglegal.com

7 Reasons to Call Us First You get pre-purchase inspection reports - we leave no stone unturned

Westpac New Zealand Franchise Awards

You minimise risk & protect your assets with the best structures for your business You save time, money & tax with our proven accounting solutions & systems You benefit from specialist advice – we listen, we understand

Service Provider of the Year 2011–12 2017–18 2015–16 2018–19

You work with award-winning service provider 2017/18 - Westpac Franchise Awards You get specialist franchise mentoring and ongoing support You’re using specialist franchise accountants with the tick of approval – accredited members of FANZ & CAANZ

Call Now 0800 555 80 20 www.franchiseaccountants.co.nz

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Winter 2019 Year 28 Issue 02

description

Location

get more information

Davenports Harbour Lawyers

We are a North Shore based law firm who provide specialist commercial law advice including franchising, licensing and business sale and purchases. We are innovative, friendly and client focused, and aim to make law understandable.

National

Jeremy Parsons P 0-9 915 4381 E jeremy@dhlawyers.co.nz W davenportsharbour.co.nz

Deirdre Watson Barrister

25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist.

National

Duncan Cotterill

Enterprising full service law firm with offices nationwide. We have expertise in specialist franchising, distribution and licensing in the retail, intellectual property, network growth and international expansion sectors. Hamish Walker, Wellington and Katrina Hammon, Auckland.

National

Deirdre Watson P 0-9-309 6988 E deirdre.a.watson@xtra.co.nz W deirdrewatson.co.nz Katrina Hammon/Hamish Walker P 0-9-374 7147 P 0-4-499 7809 W duncancotterill.com

Gaze Burt

Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.

National

Gibson Sheat Lawyers

Comprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset, before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can assist.

Greater Wellington

Goodwin Turner Commercial Lawyers

Goodwin Turner Commercial Lawyers aims to provide a modern, friendly, client-focused and efficient approach to your legal business requirements, with a genuine focus on adding value to your business.

National & Worldwide

Govett Quilliam

New franchise creation, franchise makeovers, problem solving for franchisees and franchisors, IP law and protections, advice on how to make money from IP via licensing, succession advice for franchise exits, advisor to intended immigrants seeking franchise businesses www.visaconnect.nz. Specialist in franchise networks and collaboration.

Taranaki Region & Wider

Harmans Lawyers

A Christchurch based firm offering comprehensive legal services for franchisors and franchisees including franchise and disclosure documentation, employment, leases, financing, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

National

The Bay of Plenty’s leading franchise lawyers, specialising in all aspects of franchising and business advice including dispute resolution. Advisors to franchisees and franchisors locally and nationally. Full commercial and property service.

National

Harris Tate

Jackson Russell Lawyers

Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law. National Jackson Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.

Kensington Swan

Our franchise law experts are behind some of NZ’s most successful franchises. We can help you design and set-up new franchises, revamp existing national franchises, or restructure distribution networks. We can also assist when disputes arise as we have significant IP and litigation expertise.

Auckland & Wellington

Lane Neave

Lane Neave is a full service law firm with offices Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.

National

Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

National & Worldwide

Mortlock McCormack Law

Christchurch-based franchise experts advising clients locally and nationwide. Specialist advice for franchisors and licensors wishing to set-up and operate, and for franchisees regarding all aspects of their franchise. Full range of associated commercially-focused and cost-effective legal services provided.

Canterbury & National

MST Lawyers

Full service legal firm established since 1975 acting for franchisors and franchisees in both preparation and entrance into franchises within Australia, dispute resolution and regulatory compliance with the franchising code of conduct and other Australian legislation. Well connected in the Australian market.

Australia

Specialists in franchise and business law. If you seek prompt and technically sound legal advice delivered to suit your commercial reality please contact us. With a wealth of franchise, business and corporate law experience, you will be in safe hands.

National & Worldwide

Simpson Grierson

Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions.

National

Stace Hammond

Stace Hammond is a business law firm with offices in Hamilton and Auckland.

Auckland & Hamilton

Over 35 years’ franchising and licensing experience. New Zealand’s longest established specialised franchise law firm. Expert legal advice to franchisors and franchisees nationwide. Stewart Germann is a Past Chairman of FANZ and is passionate about franchising and small to medium businesses. Selected as Best Lawyers in New Zealand – Franchise for 2018. Winner of Global 100 – Law Firm of the Year – Franchise – New Zealand 2018.

National & Worldwide

MacDonald Lewis Law

Quantum Law

Stewart Germann Law Office, Lawyers and Notary Public

INSPIRED ACCOUNTANTS

experienced Franchise lawyers for the greater Wellington region

We specialise in Franchising and love to help Franchisors and Franchisees with: • Due Diligence (should I buy this business?) • Budgets and Cashflow projections • Financial accounting and reporting systems • Benchmarking reports • Liaising with other advisors (banks, lawyers, consultants) • Tax Advice • Best structure for the business (company/trust etc) Call us for a no obligation chat on 09 969 7450 | 021 309 309 www.inspired.co.nz | craig.weston@inspired.co.nz

Inspiring You!

Michael Bright P 0-9-414 9800 E michael.bright@gazeburt.co.nz W gazeburt.co.nz Claire Byrne P 0-4-916 7483 M 029 916 7483 E claire.byrne@gibsonsheat.com W gibsonsheat.com Scott Goodwin P 0-9-973 7350 M 027 700 7396 E scott@goodwinturner.co.nz W goodwinturner.co.nz Maria Pozza P 0-6-768 3729 M 027 595 4769 E maria.pozza@gqlaw.nz W thelawyers.co.nz Mark Sherry P 0-3-352 2293 M 021 524 890 E mark.sherry@harmans.co.nz W harmans.co.nz Michelle Carabine P 0-7-578 0059 E michelle@harristate.co.nz W harristate.co.nz Darryl King P 0-9-300 6935 E dking@jacksonrussell.co.nz W jacksonrussell.co.nz Hayley Miller P 0-9-379 4196 E hayley.miller@kensingtonswan.com W kensingtonswan.com Claire Evans P 0-3-353 8012 E claire.evans@laneneave.co.nz W laneneave.co.nz Rory MacDonald/Tim Lewis P 0-9-307 3324 E info@mllaw.co.nz W mllaw.co.nz Kent Yeoman P 0-3-343 8453 M 021 517 601 E kent@mmlaw.co.nz W mortlock-mccormack.co.nz Alicia Hill P 0061 3 8540 0200 M 0061 409 215 943 E alicia.hill@mst.com.au W mst.com.au Harshad Shiba P 0-9-302 0070 M 021 407 228 E contact@quantumlaw.co.nz W quantumlaw.co.nz Richard Watts P 0-9-977 5182 M 021 895 931 E richard.watts@simpsongrierson.com W simpsongrierson.com Patrick Learmonth P 0-9-306 6874 E pml@shg.co.nz W stacehammond.co.nz Stewart Germann P 0-9-308 9925 M 021 276 9898 E stewart@germann.co.nz W germann.co.nz

• • •

Buying or selling a franchise Franchising your business Franchise disputes

Our legal specialists can help - call us for a chat

Claire Byrne 04 916 7483 e: claire.byrne@gibsonsheat.com

Find more info franchise.co.nz

company

FANZ

page number

specialist advisors

gibsonsheat.com

If you’re just starting in franchising, talk to someone who isn’t. Search the Westpac Directory of Franchising at www.franchise.co.nz

company

service

description

Location

FANZ

page number

specialist advisors get more information

CONSULTANTS & OTHER SERVICES ABC Business Brokers

Franchise Consultants

Specialist business sales company selling franchises for 20 years with branches nationwide. At all times, we place the greatest value on confidentiality, professionalism and innovation. Your business is our business.

National

Steve Smith P 0-9-630 3004 E steves@abcbusiness.co.nz W businessesforsale.co.nz

Attain NZ

Sales Training

Attain NZ works with franchisees that are great at what they do but find the whole ‘sales’ thing a real challenge. From public courses to bespoke programmes, we help with sales strategy to implementation and from franchisor support to individual business owner.

National

Bill James P 0-9-366 1665 M 027 457 3796 E bill@attainsales.co.nz W attainsales.co.nz

Beans & Rice

Consultants

We elevate brands to their full potential and help business growth through our extensive design expertise; branding, graphic design, web design and development, collateral design, communications, copywriting, marketing and advertising. Build a better brand, attract better customers and build a better team culture.

National

Steve Goldie P 0-9-973 0438 E steve@beansandrice.co.nz W beansandrice.co.nz

Integrated IT Solutions

Cisco Meraki is a cloud-managed IT company. Their solutions include wireless access points, switching, National security cameras and appliances, all centrally managed from the web. Some of the solutions provided by Cisco Meraki include guest WiFi and analytics providing visibility into guest activity and shopper profiles.

Chris Kidd M 022 0296 290 E cisco.nz@comstor.com W meraki.cisco.com

ClockworX

Bookkeeping Services

Want better visibility over your franchisees’ financial stability? ClockworX offers franchise systems a systemised, full service bookkeeping service. We work remotely, so can service your franchisees right across New Zealand. Delivering our services remotely coupled with our automation efficiencies ensure our prices are competitive.

National

Angela Fisher P 0800 606 303 M 021 489 507 E angela@clockworx.nz W clockworx.nz

Crombie Lockwood

Insurance

Crombie Lockwood is NZ’s largest insurance broker. We guide master franchisors on the complex insurance and risk management programmes necessary for successful franchises and deliver faceto-face advice to individual members. Our SmartPAK solution provides: better business interruption protection; lower excesses; higher automatic cover limits.

National

David Rayner P 0-4-802 0166 E david.rayner@crombielockwood.co.nz W crombielockwood.co.nz

Cumulo9

Email Branding

The Cumulo9 suite of email products provide franchise owners with peace of mind. The digital solutions offer full branding, tracking, security, auditability and reporting. All company communications look professional and consistent; and with the highest levels of deliverability, business owners save time and money.

New Zealand & Worldwide

Chris Hogg P 0-9-377 8885 M 021 345 690 E chris.hogg@cumulo9.com W cumulo9.com

Deloitte

Business Advice

Working with you, we’ll deliver the financial knowledge, tax-savvy, strategic advice and connections, to help your business deliver outstanding performance in competitive markets. So, if you’re looking for a smarter solution, talk to the Deloitte Private team because we’re willing to do things differently.

National

Neel Singh/Jon Bradley P 0-9-303 0716 E nzdeloitteprivate@deloitte.co.nz W deloitteprivate.co.nz

Design for Marketers

Design Resources

Engage Design for Marketers to obtain design resources for you to market your franchise brand effectively and consistently. Planning, creation and supply of resources for branding, advertising, promotional, recruitment, point of sale etc. Over 20 years’ experience with leading franchise brands. Be seen, be bought, be recommended.

National

Paul Donovan M 021 64 45 45 E paul@cdq.co.nz W cdq.co.nz

Cisco Meraki

Corporate Apparel

New Zealand’s largest uniform and promotional products business. We supply and brand quality uniforms and promotional products, including polo shirts, corporate wear, sportswear, hospitality wear, school wear, and an extensive range of corporate gifts. 14 Locations nationwide. View samples at your local showroom today.

National

Sarah Archibald P 0800 77 33 30 E information@embroidme.co.nz W embroidme.co.nz

Franchise Accountants

40, 41, 86

Franchise Consultants & Accountants

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

National

Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

Franchise Association of New Zealand

62, 63

Franchise Association

The peak body representing the franchise community. Franchise members are required to submit their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.

National

Robyn Pickerill P 0-9-274 2901 E contact@franchise.org.nz W franchiseassociation.org.nz

Franchise Coach

Franchise Consultants & Recruitment

Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

National & Worldwide

David McCulloch P 0800 4FRANCHISE M 021 943 776 E davidm@berkshire.co.nz W franchisecoach.co.nz

Franchise Infinity

Software Management Tool

Franchise Infinity is cloud-based software that combines a range of effective management tools which enables you to manage all aspects of your franchise from one centralised operating system. These efficiencies are driven through a focus on communication, training, compliance and performance.

Worldwide

Shane Boulle P 0800 555 013 M 021 083 66253 E sales@franchiseinfinity.com W franchiseinfinity.com

Franchise Media Training

Media Training

Franchise Media Training has two core services. It helps franchises grow their bottom lines by showing them how to generate their own news media publicity. Secondly it prepares franchises for possible negative media attention that can destroy entire brands overnight.

National

Pete Burdon P 0-3-420 0300 M 029 200 8555 E office@franchisemediatraining.com W franchisemediatraining.com

Franchise Relationships Institute

Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship.

New Zealand & Australia

Jewli Turier P 0061 457 846 675 E jewli@franchiserelationships.com W franchiserelationships.com

Find more info franchise.co.nz

EmbroidMe

Need a quality sign fast? We have the expertise and the experience to find cost effective legal solutions for your franchising needs Let us help you make the right decision • Over 25 years of experience • Fixed fee packages Contact: Tim Lewis or Rory MacDonald (09) 307 3324 info@mllaw.co.nz 92 Parnell Road, Auckland

We offer a complete signage solution from design to manufacture and installation at 25 locations across NZ. From retail to digital, to vehicle signage and everything in between.

Visit your local showroom today or call 0800 SPEEDY (77 33 39) speedysigns.co.nz

Need uniforms? We supply and brand quality clothing and promotional products using embroidery, screenprinting, digital transfers and dye sublimation. Conferences, promotions, trade shows and events.

Uniforms & Promotional Products To view samples visit one of our 14 showrooms nationwide, or call 0800 77 33 30 embroidme.co.nz

Why learn from your mistakes when you can learn from our nationwide franchise banking specialists? 88

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Winter 2019 Year 28 Issue 02

description

Location

get more information

Franchize Consultants (NZ)

Franchise Consultants

Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment National & processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Worldwide Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.

Callum Floyd P 0-9-523 3858 E callum@franchize.co.nz W franchize.co.nz

Highbrook Clothing

Corporate Apparel

Your customised apparel supplier. Corporate, trade, hospitality and active wear. Your logo, your identity. Stock designs or fully sublimated garments. Option of client store facility on Highbrook’s website enabling franchisee direct purchasing. Competitive pricing, great quality and exceptional service.

Tony Botica M 0275 823 664 E tony@highbrookclothing.co.nz W highbrookclothing.co.nz

Iridium Partners

Consultants

We’re people passionate about franchising! Experienced franchise, operational and HR professionals. National & We realise that success isn’t achieved alone, whether you’re a franchisee-to-be or a seasoned Worldwide franchisor we’re here to help with franchise recruitment and franchise buyer advocacy, franchise system growth, and human resources specialist support.

Nathan Bonney M 0275 393 022 E admin@iridium.net.nz W iridium.net.nz

Business Brokers

Kakapo Business Sales are industry-leading business brokers with a wealth of experience within the franchise industry. We assist franchisees in selling their existing franchise businesses and assist franchisors with the sale of franchise systems and finding rock star franchisees for new stores.

National

James Ashwin P 0800 494 449 M 021 125 6898 E james@kakapobusiness.co.nz W kakapobusiness.co.nz

Franchisee Resales & Recruitment

LINK are the authority on selling businesses in NZ and the southern hemisphere. Franchised specialists National in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. LINK has more brokers than any other brokerage.

Nick Stevens/Laurel McCulloch P 0-9-579 9226 E link@linkbusiness.co.nz W linkbusiness.co.nz

Microsoft NZ

IT Software

Microsoft provides organisations with software and services to help them run their business. Services like Office 365 can help franchises communicate, collaborate and be more productive, and our network of partners can work with you to understand your requirements and deploy the appropriate solution.

National

Paul Bowkett P 0-9-362 5598 E paul.bowkett@microsoft.com W aka.ms/franchiseblog

MYOB

Accounting & Payroll Software

MYOB offers easy online accounting software that has everything you need to take care of your franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions.

National

Nick Fletcher P 0800 39 66 38 M 021 940 921 E nick.fletcher@myob.com W myob.co.nz/franchise

NAI Harcourts

Real Estate

Business brokerage and real estate company which is part of which is part of the wider Harcourts organisation. For franchised sales or leasing opportunities contact Jayson Hayde.

National

Jayson Hayde P 0-9-489 2104 M 027 443 9475 E jayson.hayde@naiharcourts.co.nz W www.northshore.naiharcourts.co.nz

OneHQ

Business Services

OneHQ is a business services company which offers a range of solutions; accountancy, IT, lending and advisory, via one point of contact. Our business specialists focus on helping you deal with your back office challenges so you can focus on working on your business itself.

National

P 0800 663 476 E enquiries@onehq.nz W onehq.nz

Parallel Directions

Commercial Property Industrial, office and retail space: Let us negotiate for you. It’s possibly the best business move you’ll Consultants ever make. We’re completely independent of the agency system, and provide innovative and strategic property solutions. We’re here to fight for you, not the landlord.

National

Peter Scott P 0-9-550 8500 M 021 896 649 E info@paralleldirections.co.nz W paralleldirections.co.nz

Perception Group

Marketing

Perception Group enables you to connect with your customers and stakeholders with three separate National but interrelated brands. NZ Print is one of New Zealand’s leading commercial print companies. Persona is a personalised multi-channel marketing and communications service. Procure is an online critical assets portal.

Annaliese Theron P 0-4-801 7892 M 027 811 8285 E anneliese.t@perceptiongroup.co.nz W perceptiongroup.co.nz

POD Consulting

Consultants

POD offers NZ franchisors and franchisees expertise in HR consultancy, business planning, coaching, workshops and recruitment. We are the ultimate one-stop shop aimed at helping NZ businesses grow sustainably and establish a winning culture amongst their people.

Auckland & Wellington

Rebecca Moxon P 0-9-948 2105 E rebecca@pod.co.nz W pod.co.nz

Kakapo Business Sales

LINK Business Brokers

National

Shoppers Anon

Mystery Shop, Auditing

Mystery shopping solutions, results orientated analysis, customer retention strategies. Identify nonconformance, what customers think, where to improve. Discreet approach, effective communication. Audit for legal compliance and consistency. Staff training, business process improvement. Customised real-time reporting identify strengths and weakness then leverage insights for opportunities.

National

Donna Gower P 0-9-481 0156 E dgower@shoppersanon.co.nz W shoppersanon.co.nz

Speedy Signs

Signs & Graphics

New Zealand’s largest signs and graphics company using the latest technology and highest quality products. We consult, design, manufacture and install - your complete signage solution! From retail to digital, to vehicle signage and everything in between. 25 locations nationwide. Visit your local showroom today.

National

Sarah Archibald P 0800 77 33 39 E info@speedysigns.co.nz W speedysigns.co.nz

Mediation

Mediating all types of disputes between franchisors and franchisees or between franchisees.

National

Trish Blyth P 0800 026 334 E trish@themediator.co.nz W themediator.co.nz

Conferences

Hotel accommodation with fully integrated conference centre suitable for small meetings through to Greater international conventions. Full food, beverage and leisure facilities complete the offering. “World famous Auckland in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and Area leisure market.

The Mediator

Waipuna Hotel & Conference Centre

The award that spells confidence and trust

Service Provider of the Year

Shelley Trutsch P 0-9-526 3008 M 0274 992 412 E shelleyt@waipunahotel.co.nz W waipunahotel.co.nz

REACH THE BUYERS Only Franchise New Zealand combines print, digital, online and social media to reach franchise buyers and franchisors Next print/digital issue published 13 SEPTEMBER 2019 Contact us now to be included

NZ’s dedicated franchise media info@franchise.co.nz p 0-9-424 8236

Quality, custom branded apparel EASY ONLINE ORDERING FOR FRANCHISORS AND FRANCHISEES

Find more info franchise.co.nz

service

FANZ

company

page number

specialist advisors

www.highbrookclothing.co.nz

Find the right franchise by starting with the right people. Search the Westpac Directory of Franchising at www.franchise.co.nz

FORTUNE FAVOURS

THE BOLD Opportunity is rich with BurgerFuel, Shake Out and Winner Winner

Own your own with the BFW group - a robust franchisor with over 20 yearsâ&#x20AC;&#x2122; experience in brand growth, marketing, systematisation and operations. Visit bfw.co.nz for more info

Up to 100% finance available for your new vehicle or machinery. Talk to us today.

JN14194-FNZ

0800 177 007 westpac.co.nz/franchising

Up to 100% funding available on the GST exclusive price of the asset. All applications for finance are subject to Westpacâ&#x20AC;&#x2122;s current lending criteria. An establishment fee may apply. Terms, conditions, fees and charges apply. For details, please visit westpac.co.nz/business or call 0800 177 188. Westpac New Zealand Limited.

JN14194 EFL - ADVERT A4 - Franchise NZ.indd 1

4/03/16 10:48 AM