MONEY IN THE BANK

CK (right) says Eftpos NZ can help franchises enhance efficiency and profitability

Eftpos NZ helps franchisors build franchisee efficiency and profitability

A sale isn’t a sale until the money’s in the bank. It’s a fact that new business owners have been learning for years – and the easier and quicker you can make it for customers to pay you, the better.

Of course, organising accurate and efficient payment systems for its franchisees is all part of a franchisor’s job, but partnering with the right provider can make all the difference. Now, Eftpos NZ is offering franchises a range of special features to bring additional benefits to franchisees throughout the country – and offering attractive rates, too.

Making life easy

Eftpos NZ has been New Zealand’s favourite payment provider for 30 years, and now services over 50,000 businesses around the country from local cafés to multinationals. ‘That means we are well-positioned to support the unique franchise business model, and already have many of the country’s best franchise brands among our customers,’ says Chaitanya Kothapalli (CK), the company’s Senior Business Development Manager.

‘But not everyone is aware of the advantages of partnering with Eftpos NZ throughout your franchise network, and how that can not only make life easier for franchisors and franchisees, but enhance efficiency and deliver better market intelligence, too.’

CK explains. ‘Eftpos NZ doesn’t just supply EFTPOS terminals for fixed or mobile use. We also offer online payments that enable you to create a seamless and secure online payment experience for your customers with our Verifone online payment gateway and checkout solutions. Whether you have a website or not, we can provide a secure payment gateway and tools to help you monitor and manage your transactions.’

Extra features

Eftpos NZ also offers a number of valuable extra services. ‘We were the first company to bring Android payment devices to the market which are intuitive and easy to navigate, just like using a smartphone. Customers will love the engaging user interface, large colour touchscreen and virtual keypad with large buttons,’ says CK. ‘There’s our free merchant portal, Verifone Central, which includes a virtual terminal function for taking orders over the phone, and another valuable feature is Pay-by-Link.

‘With a payment page online, you can send the customer a link by email or message which enables them to pay the correct amount immediately without having to give you their credit card details or your having a dedicated website. Pay-by-Link can also be incorporated into the invoice, encouraging immediate payment. That can suit franchises where sales are made by individual franchisees rather than via the group.’

One call does it all

Eftpos NZ has a lot more to offer franchises, too, says CK. ‘Because we manufacture our own machines, design our own software and have our own secure payment network, we manage the whole process from start to finish. It means that if a franchisee or franchisor has a problem, then they only need to make one call for support. That can save a lot of time and frustration in a busy outlet.’

Eftpos NZ takes support seriously, says CK. ‘We have an alwaysavailable 24/7 helpdesk based in Wellington to help with any techical queries, and 85 percent of queries are resolved on the first phone call. We have two local logistics centres for dispatch and repairs, and we are the only payment provider with our own network of field service reps.

‘Imagine the benefits that can bring. When a new franchisee comes on board, you can call on us – we’ll handle the logistics, installation and training and, if they have problems later on, we provide ongoing support whenever they need it. That helps your own field support team concentrate on business building and operational issues rather than technical stuff and logistics.’

Better management

As well as making it easier for customers to pay and franchisees to control, there’s another advantage that Eftpos NZ can offer franchises – better information. ‘Good management requires timely and accurate information, and Eftpos NZ can provide this,’ says CK.

‘From Verifone Central, franchisors can see all transactions for all locations on the network, and franchisees can see their own info. Via the dashboard, they can drill down by day, location and even individual terminal, see weekly or quarterly trends and identify possible opportunities and issues. And, of course, once all franchisees are on the Eftpos NZ system, that information becomes even more valuable.’

Increased profitability

CK is keen to talk to franchisors large and small, fixed or mobile, new or established, about working together with Eftpos NZ. ‘No matter how many franchisees you have or what industry you operate in, we can help,’ he says.

‘Our payment network is already the most affordable in New Zealand and we are happy to negotiate group rates for multiple sites and whole networks. If your franchisees are currently using a variety of providers, we can make it really easy for them to switch to us. That way, your whole franchise will benefit from the increased information and simplicity of being with us.

‘Using Eftpos NZ can enhance the efficiency and profitability of franchisees’ businesses while reducing costs. Contact me today to find out more.’

Advertiser Info

Eftpos NZ

www.engage.eftpos.co.nz/franchise

Contact Chaitanya Kothapalli (CK)

P 0-4-488 1679 or 022 177 0931