DELIVERING SUPPORT

Quin Wang: 'Aramex has more than lived up to my expectations'

More tools provided to help Aramex Courier Franchisees drive business growth locally

The harder you work, the more income you make.

It’s that simple approach which put Aucklanders Quin Wang and his wife Michelle behind the wheel of their own courier business back in 2012. When they joined Aramex (then called Fastway), the couple wanted to build a better future for their two children. They achieved that and, 11 years later, are still seeing their hard work rewarded with ever-higher sales.

As Quin says, it’s about working as a team and making the most of the constant sales and marketing support that Aramex is famous for. On his daily run, he is constantly looking out for new opportunities. The key is to work on relationships with business owners that he meets through his deliveries. ‘You have to be patient, polite and friendly, and then one day they might become your customer.’

He also passes on details of potential clients to the Aramex sales team. ‘If a customer decides to trial us, I’m confident I can provide a much better service than any other courier company – and that way, my business grows.’

His performance and commitment to service, resulted in Quin and Michelle’s business being judged Auckland Courier Franchise of the Year in 2015, and in 2017 they were named Aramex Franchisee of the Year for the whole of New Zealand.

‘It was definitely all the co-operation and support from the management team that helped make those awards possible,’ Quin says modestly, ‘and the support and encouragement from friends and family, too.’

Stepping up support

Aramex has recently launched a programme across the network to provide more resources, information and education to help franchisees like Quin grow sales.

A key tool of the Courier Franchisee Success Programme is a marketing kit that franchisees keep in their van containing all the material needed to identify and follow up on prospective new customers – as well as provide information to existing customers about new products, services and pricing.

There is also access to confidence-building online video content that provides step-by-step instructions on how to grow a business – for example, how to successfully identify and approach new customers.

‘The programme is another tool that Courier Franchisees – and the Regional Franchisees who support them – can use to continually improve the franchise system and help them to grow their business,’ explains Aramex New Zealand CEO Mark Little.

CEO Mark Little

Smooth operation

Quin looks forward to the regular management team meetings, which are an opportunity to exchange ideas and information, as well as stay updated on future plans.

‘Everyone can make suggestions on how to keep our services running smoothly,’ he says. ‘We discuss any issues that need fixing, and meet again after a month or two to review progress.’

It’s not all about sales. The operations manager attends to provide resources should, for example, any volume issues arise with larger clients, and if a franchisee has to plan for time away or their van being off the road for repairs, then solutions are found and resources provided to ensure minimum disruption.

‘It’s reassuring to know that, as a franchisee, you’re backed by a highlyexperienced team right up to the CEO,’ Quin says. ‘Aramex has more than lived up to my expectations, and helped me become a better manager and build a bigger business to help achieve our dreams for our family.’

Sharing the magic

Mark Little says, ‘In the past ten years I’ve seen so many couriers like Quin who’ve worked hard, done well and reaped the rewards of being a small business owner.

‘40 years after we first started providing courier services in New Zealand, there are still opportunities for Courier Franchisees throughout the country to write their own success story. From a business perspective, the growth of e-commerce means there is more delivery density in residential areas than ever before. This makes it even more profitable for the courier on their day-to-day delivery round.

‘Start-up costs are low and franchisees are backed by a regional, national and international network that generates and supports business at all levels. With the Courier Franchisee Success Programme, Aramex franchisees have all the tools they need to attract local customers, while our commercial team identify opportunities to sign up larger clients.

‘Together, these create growth for franchisees across the network. That’s the magic of our model – support and empowerment helps everyone do better.’

Find out more

‘To find out more about becoming an Aramex Courier Franchisee, contact us to arrange a chat,’ invites Mark. ‘One of our team members will take you through the process and explain what’s involved in becoming a Courier Franchisee, as well as discussing any specific territories that you might be interested in.

‘At the same time, we’ll take you through the process of doing your own due diligence, so you fully understand how the franchise works and the business you are buying into. Once you’re happy, we provide full training and all the support and systems you need to get up and running.

‘As Quin and Michelle have shown, Aramex enables you to build a better future for your family and be rewarded for the effort you put in.’

Advertiser Info

Aramex

www.aramex.co.nz/franchising

P 0-6-833 6333 or 0508 NZ Aramex

recruitment@aramex.co.nz