Level 2 Unit 2

Page 1

rH.4NIC YOU FO~SH(JPPIN(J 4T ~.~ Co'

"""i

i

••

i"

I~f,:

P!<,;),C

Pul/ t>.li':

h~re

All businesses deal with customers needs consistently

to be successful.

and must meet their In this unit you will

learn how to provide professional customer care and see how businesses evaluate their customer service to identify where improvements

can be made.

What you need to learn • •

How customer service is provided in business How to apply appropriate interpersonal

presentation

and

skills in customer service situations

How consistent customer service contributes

to

customer satisfaction •

How to monitor and evaluate customer service


Turn static files into dynamic content formats.

Create a flipbook
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.