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All businesses deal with customers needs consistently
to be successful.
and must meet their In this unit you will
learn how to provide professional customer care and see how businesses evaluate their customer service to identify where improvements
can be made.
What you need to learn • •
How customer service is provided in business How to apply appropriate interpersonal
•
presentation
and
skills in customer service situations
How consistent customer service contributes
to
customer satisfaction •
How to monitor and evaluate customer service