FOREWORD To meet the needs of today’s diverse market, as well as to quickly provide the best possible products and reliable services to our customers, Isuzu is revamping its business structure from a global viewpoint. The Isuzu pick-up trucks are now developed based on the SEE (Safety, Economy, and Environment) technology concept that all Isuzu products share. The “legacy”, the reliability, durability, and good fuel economy, which has been generated through the past generation pick-up truck prevails. We are steadily launching it in the world market as a new generation pick-up truck offering brand new design and state-of-the-art features. This manual was prepared to give the information needed to effectively sell the ISUZU D-MAX. The most important selling tool is your knowledge of the product. By studying this manual, you shall master the important facts needed to appreciate the D-MAX in order to satisfy our customers’ needs. This manual has been constructed to make it as easy for everyone as possible. Knowledge isn’t the only factor to sell a pick-up, however, it is one of the most important. The contents of this manual will provide you more confidence to enable you to speak intelligently to the client about his needs and to find solutions. The result will be satisfaction which is the basis for a long-term relationship between you, the ISUZU Salesman, and your valued customer.
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THINGS TO CONSIDER WHEN BUYING A PICK-UP When a client is in need of a pick-up, either as an additional equipment or a replacement, a good guide is his/her experience with his present equipment. If the present equipment is meeting his/her needs, then it is best to recommend equipment with similar tires, transmissions, rear axle ratios, etc. If, however, the customer complains about the performance or is unsatisfied with his present equipment, then it is time for the sales executive to start his problem-solving methods to the sale. If the client is a first time buyer of a pick-up, it would be best to ask the purpose and how their desired pick-up shall be used, including location and road condition, to give the best recommended pick-up truck that Isuzu can offer to satisfy their needs. By checking the following factors, you should identify the correct pick-up which should meet your customers’ needs and requirements.
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PICK-UP SALES GUIDE I. D-MAX SPECIFICATIONS a. Dimensions and Weights b. Powertrain c. Drivetrain d. Chassis e. Exterior f. Interior g. Safety h. Convenience II. FACTS ABOUT THE D-MAX III. ENGINE IN DETAIL IV. COMPARATIVE ANALYSIS a. Head-to-Head 4x4 A/T (High) b. Head-to-Head 4x4 M/T (High) c. Head-to-Head 4x2 A/T (High) d. Head-to-Head 4x2 M/T (High) e. Head-to-Head 4x4 M/T (Standard) f. Head-to-Head 4x2 M/T (Standard) g. Head-to-Head 4x2 Single Cab and Chassis M/T V. PREVENTIVE MAINTENANCE SCHEDULE (PMS) SERVICE a. Importance of PMS Service • Benefits of Servicing in an Authorized Service Center (PMS vs Change Oil; Dealers vs Unauthorized Service Shops; Genuine vs Fake Parts) b. Service for Vehicle Under Extreme Usage VI. PROPER VEHICLE MAINTENANCE AND VEHICLE WARRANTY VII. FUEL ECONOMY DRIVING
1-8 1 2 3 4 5 6 7 8 9-11 12-13 14-32 14-16 17-19 20-22 23-25 26-27 28-30 31-32 33-36 33-36
36 37-42 43-46
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I. D-MAX SPECIFICATIONS
DIMENSIONS AND WEIGHTS
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POWERTRAIN
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DRIVETRAIN
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CHASSIS
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EXTERIOR
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INTERIOR
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SAFETY
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CONVENIENCE
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II. FACTS ABOUT D-MAX The D-MAX is the only pick-up that is produced by a commercial vehicle manufacturer, which means that the new D-MAX is truck tough. Isuzu engineers based the design of the all-new Isuzu D-MAX upon four design pillars: • Kaiteki, which means Comfortable • Ryurei, which means Sporty • Honebuto, which means Wide and Steady • Aibou, which means Buddy The keywords for the design are: 1. Perfect Proportion • Balanced design with fluid appearance • Design lines flow, for visual harmony • Continual flow of lines from the side profile to tailgate 2. Aggressive Form • Wedge shaped design • Sporty powerful appearance • Muscular expression 3. Innovative Structure. For Isuzu, reliability is everything. They have conducted four million kilometers of driving tests with the D-MAX; that’s equivalent to driving 100 times around the globe. The design of the D-MAX was tested for aerodynamic efficiency in various wind tunnel test facilities around the world, including the Japan Railway Research Institute, where normally they test the Bullet train. Isuzu also used the wind tunnel facilities in Europe which usually test the aerodynamic abilities of the world’s “super cars.” Isuzu engineers has three design criteria when they designed the interior of the D-MAX: 1. Comfort • Cabin is quieter • Cabin has more space 11
• Driver and passenger have more room to move 2. Easy to Use • All the controls are located in just the right position • Easy to find and easy to use 3. Choice of Use • Occupants have many choices on how to utilize the cabin interior features Isuzu engineers focused on lowering cabin noise and vibration, making the ride in the D-MAX comparable with that of a luxury passenger car. The suspension, engine bay sound proofing, cabin and body mounts plus the aerodynamic shape of the D-MAX have successfully reduced the level of cabin noise, which now makes the D-MAX one of the quietest in its class. Aside from more cabin space for increase occupant comfort, and longer cargo bodies for increased load space, the D-MAX has a long wheelbase that improves ride and handling characteristics by reducing the tendency to “pitch” (backward and forward rocking motion) when driving at highway speeds, as well as increasing the directional stability, making driving the D-MAX more pleasurable. The wide wheel track improves the D-MAX’s ride and handling improving vehicle stability. This is evident when travelling at highway speeds, especially when lane changing or cornering and off-road stability. The overall design of the D-MAX keeps the vehicle’s weight closer to the ground, thus improving an already sensational low Center of Gravity while still providing excellent ground clearance in 4WD models. A low center of gravity has a positive impact on a vehicle’s handling at highway speed, especially when rapidly changing lanes and is vitally important when driving in off-road conditions. The D-MAX passed the ASEAN New Car Assessment Program (NCAP) standards scoring 11.87 in Adult Occupancy Protection (AOP) and 71% in the Child Occupant Protection.
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III. ENGINE IN DETAIL Isuzu Motors Limited is the world’s leading commercial Diesel engine manufacturer, producing over 23 million Diesel engines to date. Isuzu Diesel engines are preferred by top level automobile manufacturers around the world for their superior performance and exceptional fuel economy. Isuzu’s high quality Diesel engines are not only used in road transport applications, but also in heavy machinery, power generation and for marine propulsion applications. The 4JJ1-TC and 4JK1TC intercooler, whose job is to cool the compressed air delivered from the turbocharger before it enters the combustion chamber, is located at the front of the engine. This is a provision of the pedestrian safety design of the D-MAX.
The D-MAX engine features chain driven cam-shafts via an intermediate gear for longer engine component life. The Isuzu D-MAX engine features a “split design” camshaft drive gear, designed to eliminate back-lash on engine deceleration. The benefits are a quieter and reduced engine wear, which means increased comfort.
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The 4JJ1-TC and 4JK1-TC engines have “polymer skirted” pistons which dramatically reduce piston wear during cold engine starting and large connecting rod big-end bearings that are stronger to endure the thrust of the piston under the power stroke that increases engine life. The 4JJ1-TC and 4JK1-TC engine’s valve operating “rockers” are very robust cast metal design that features pivot bearings that dramatically reduce friction wear. The oil filter has been relocated to the top front of the 4JJ1-TC and 4JK1-TC engine for ease of servicing. To further enhance servicing ease, there is an oil drip catch tray which helps to prevent oil from being spilt upon the engine during oil filter changes.
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IV. COMPARATIVE ANALYSIS A. Head-to-Head 4x4 A/T (High)
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B. Head-to-Head 4x4 M/T (High)
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C. Head-to-Head 4x2 A/T (High)
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26
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D. Head-to-Head 4x2 M/T (High)
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E. Head-to-Head 4x4 M/T (Standard)
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F. Head-to-Head 4x2 M/T (Standard)
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G. Head-to-Head 4x2 Single Cab and Chassis M/T
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V. PREVENTIVE MAINTENANCE SCHEDULE (PMS) SERVICE
A. Importance of Preventive Maintenance Schedule Service 1. Always insist to the customer that they must have their unit serviced or maintained regularly by any duly authorized ISUZU DEALERSHIP or SERVICE CENTERS. 2. Proper periodic maintenance is indispensable in ensuring maximum performance, greater reliability, utmost satisfaction, and longer life for your new Isuzu unit. 3. In order to maintain your new Isuzu unit in top driving condition, it is very important to have it inspected and serviced periodically in accordance with the maintenance schedules and services listed in the OWNERS MANUAL and WARRANTY BOOKLET. 4. Periodic maintenance inspection is determined by the number of kilometers operated or length of time used. For periodic preventive maintenance services and check-ups, make it sure that it is brought to any duly authorized ISUZU DEALERSHIP where the services of highly skilled plant-trained service technicians and service facilities are available. 40
The VEHICLE OWNER’S MANUAL provides valuable information and guidelines for proper and safety operation of the vehicle. Please be reminded that failure to undertake the specified periodic maintenance by any authorized ISUZU service center will void the warranty coverage of the unit. To ensure maximum performance, greater reliability, and economical maintenance of the vehicle, it is strongly encouraged to have the unit serviced and maintained by our highly skilled plant trained technicians in any of duly authorized Isuzu Dealership using only Isuzu genuine parts and specified lubricants. Benefits of Servicing in an Authorized Service Center
PMS vs Change Oil
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Dealer vs Unauthorized Service Shop
Genuine Parts vs Fake Parts
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Recommended Fluids and Capacities
B. Service for Vehicle Under Severe Usage If the vehicle is used under severe operating conditions, inspection must be performed more frequently than the specified PERIODIC MAINTENANCE SERVICE. Severe operating conditions include the following: 1. Driving in a DUSTY AREA or in area which the vehicle is likely to be exposed to salt or brine. 2. Driving on ROUGH ROADS, submerge roads or hilly areas. 3. Repeated and/or frequent SHORT DISTANCE travel. 4. Frequent and sudden application of BRAKES. 5. TOWING of a trailer. 6. Used as a TAXI or rent-a-car. 7. Vehicle operation beyond VEHICLE GROSS WEIGHT. 8. CITY DRIVING condition is considered as severe driving condition. 43
VI. WARRANTY A vehicle is eligible for warranty only if it conforms with the procedure and provisions stated in the warranty policy. ISUZU PHILIPPINES CORPORATION warrants that it will either repair or replace free of charges, any defective or malfunctioning parts of new vehicle (excluding tires, batteries, audio system, windshield and window glass, air conditioning system and other items which are warranted separately by their respective manufacturer) found to be defective either in materials or workmanship, or both, provided that: 1. The warranty claim is within the warranty period or coverage. 2. The warranty claim does not fall under any of the listed warranty exclusions provided herein. 3. The vehicle is used under normal conditions. 4. The manufacturer’s recommended and required preventive maintenance services, including the use of Isuzu Genuine Parts and specified lubricants are strictly followed. D-MAX Pick-Ups – 100,000 kilometers or Thirty Six (36) Months from the date of purchase whichever comes first.
Warranty Exclusions WHAT IS NOT COVERED Regular Maintenance Items The following items are considered consumable, recurring, or adjustment items that are not covered by the vehicle warranty and are at the expense of the owner. 1. Lubricants, fluids, and other liquids such as but not limited to engine oil, transmission oil, differential oil, grease, battery electrolyte, radiator coolant, 44
air conditioner refrigerant, brake and power steering fluid 2. Any periodic or normal maintenance items such as drive belts, timing belts, chains and gears, suspension components, brake parts, and clutch components. 3. Regular preventive measures and undertakings such as tune-ups, wheel alignment and tire balancing, lubrications, greasing, brake and clutch inspection, drive belts adjustments and similar adjustments made necessary by usage. Original Equipment (OE) Warranties The items listed below are covered by warranties from their respective manufacturers. Authorized Isuzu service centers may receive your claim and conduct the necessary repairs or replacements subject to warranty approval of the pertinent manufacturer. Air Conditioning System The vehicle’s air conditioning system is covered by a separate warranty from its manufacturer. Please see the warranty certificate that comes with the air conditioning system for additional details. For vehicles that are imported as completely built-up units (CBU), the air conditioning warranty coincides with that of the vehicle. Tires OE tires are covered by a separate warranty from the tire manufacturer. Claims can be made at the tire manufacturer’s service centers or coursed through your authorized Isuzu service center. Generally, the tire manufacturer will not cover the following under its warranties: 1. Repairs for punctures or similar damage; 2. Alignment, balancing, or any service charges; 3. Any damage due to impact or exposure to heat or harmful chemicals 4. Any damage resulting from abuse, overloading, extreme usage, willful 45
damage, improper inflation, lack of wheel balancing, misalignment, prolonged vehicle storage, or use with defective brake, steering or suspension parts. Battery The vehicle’s battery is covered by a separate warranty from the battery manufacturer. Please see the warranty certificate that comes with the battery for further details. For vehicles that are imported as completely builtup units (CBU), the battery warranty is for one (1) year. Such batteries will be replaced with a locally-sourced battery for warranty purposes. Alloy Wheel Chrome Plating OE alloy wheel chrome plating is covered by a separate one (1) year warranty from the OE wheel manufacturer. Audio/Video System Audio/video systems, for vehicles that are equipped with such equipment, are covered by separate warranties from their respective manufacturers. Claims can be made at the manufacturer’s service centers or coursed through your authorized Isuzu service center. Special Purpose Vehicle Rear Body Applications When a vehicle is sold by IPC in cab and chassis only configuration, the vehicle warranty shall not apply to any truck, bus or special purpose vehicle rear body application mounted on the said chassis. Please refer any claims to the pertinent
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GENERAL EXCLUSIONS
The warranty shall not cover the following:
1. Any damage resulting from lack of or incomplete Periodic Maintenance Service as specified by IPC in this Warranty Booklet or the Owner’s Manual. 2. Any repair or adjustment performed without authorization from IPC or any damage resulting therefrom. 3. Any damage resulting from modification, repair or maintenance operation by methods other than those specified by IPC. 4. Any damage resulting from the use of non-genuine parts or any other parts not sourced from IPC. 5. Any damage resulting from the use of fuels, lubricants or fluids not recommended by Isuzu. 6. Any damage resulting from operation other than those specified in the owner’s manual or from use under abnormal conditions, misuse or abuse. 7. Any vehicle that has participated in a race, rally, offroad challenge or any similar vehicle competition. 8. Any vehicle that has been used as a taxi, limousine, rental, or public conveyance unit. 9. Normal deterioration, discoloration, fading, or aging of parts composed of fabric, leather, rubber, plastic, or similar material.
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10. Normal deterioration, discoloration, fading, blur, or aging of plated parts. 11. Any incidental or consequential damages such as but not limited to towing fees, telephone calls, car rentals, public transportation fares, hotel charges, meals, lost income, missed business opportunities. 12. Any expenses related to property damage (exclusive of the vehicle itself) or physical injuries. 13. Any damage resulting from “force majeure” or “acts of God” such as but not limited to lightning, flood, volcanic eruption, tsunami, hail, typhoons, and tornadoes. 14. Any damage resulting from civil disobedience, acts of terrorism, war, and the like. 15. Any damage resulting from theft, robbery, vandalism and the like. 16. Any fuel system or component failure resulting from use of fuel contaminated with water or any other impurities including fuel additives not recommended by Isuzu.
17. Any damage or failure on a vehicle on which the odometer readout has been altered or changed such that the actual vehicle mileage cannot be readily ascertained. 48
18. Any electrical component failure resulting from alteration or tampering of any of the vehicle’s wiring harnesses.
19. Any damage or malfunction brought about by extended or improper storage, including deterioration of lubricants and fluids due to extremely limited use of the vehicle. 20. Any damage incurred when the vehicle is in use or in transit, including collision-related damage. 21. Surface corrosion, scratches or chipping of paint surfaces. 22. Sounds, vibrations, odors, noises and spaces / gaps which are characteristic of the vehicle, within IPC standard, intermittent in nature, or do not affect the normal operation or roadworthiness of the vehicle. 23. Any damage brought about by external factors such as salt water, acid rain, chemical pollution, sand, tree sap, extreme heat, insects, rodents, and the like. 24. The cost of upgrading a vehicle to newer model specifications. 25. Any vehicle that has not been registered with the Land Transportation Office (LTO). 26. Any cases analogous or similar to the foregoing. 49
VII. TIPS FOR FUEL ECONOMY DRIVING How to Measure Fuel Consumption
Fuel Consumption Ratio (km/Li) = Distance Travelled (kms) / Fuel Consumed (Li) Warm-up your engine After starting the engine, you do not need a long idle to warm up. Drive at low RPM for 1 - 2 kms to warm up the engine.
FUEL SAVING TIP: An idle engine will consume 100 cc of fuel every five minutes
Avoid sudden acceleration of your vehicle Jack-rabbit starts� or sudden braking results in high fuel consumption, it also wears out the engine faster, making it more prone to accidents.
FUEL SAVING TIP: Sudden acceleration/braking damages your engine and damage your car thus consume more fuel.
Drive smartly and smoothly Maintain constant speed and driving at the lowest RPM until you reach the highest gear Avoid engine revving The more you rev the engine, the more fuel loss, not to mention the increased wear on the engine.
FUEL SAVING TIP: The engine will consume 10 cc of fuel each time you rev the engine.
Avoid coasting The clutch should be used appropriately. When you coast, the engine will consume more fuel and the clutch will wear very fast. 50
FUEL SAVING TIP: Unnecessary use of the clutch will shorten the life of the engine and increase fuel consumption Use engine brakes effectively. High gear – FAST, Low gear – SLOW When driving at the high speed but using low gear, the engine and gear will be running harshly resulting in more fuel consumption. You should use appropriate gear for each speed level. Use 1st and 2nd gear when driving at low speed and 3rd, 4th and 5th gear when driving at high speed. Also, always start driving with 1st gear.
FUEL SAVING TIP: Using inappropriate gear will result in engine overheat, more engine wearing and more fuel consumption
Overload, over fuel consumption Do not damage your vehicle by overloading. The engine, gear and suspension will have shorter life spans and fuel consumption will be extremely high. Not to mention that the vehicle will be more difficult to control and could result in accidents. Do not leave the engine running while park Turn off the engine every time you need to park for a while. A running engine will consume fuel and pollute the atmosphere at the same time.
FUEL SAVING TIP: An idling engine will consume 100 cc of fuel every 5 minutes
Plan you trip in advance Plan your driving route by avoiding congested areas, this will save time and fuel at the same time. You should always have a map with shortcuts with you to ensure that you will reach your destination in minimum time possible.
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FUEL SAVING TIP: Getting lost for 10 minutes will cost you half a liter of fuel
Equip moderate amount of accessories Do not put too many accessories on your vehicle because it will increase its weight. Some accessories also decrease the aerodynamics of the vehicle resulting in more fuel consumption. Balance loading When loading, make sure that your cargo weight is balanced and the center weight is on the center of the car. When loaded weight leans towards the back of the car, the front will be lifted and harder to control. Driving Technique in Steep Area When you drive up or down hill, you should use constant speed and accelerate slowly. Accelerating too hard will consume more fuel and the car will not go any faster anyway. Use 1st or 2nd gear when climbing steep hill because 3rd, 4th and 5th gear will only burn fuel without producing enough power to climb the hill. Do not use neutral gear when driving downhill because the car will run too fast and may cause an accident. You should use low gear and let the car run downhill without acceleration. Also, using the appropriate gear for each speed will help preserve your engine to be in good condition. Driving Long Distance Plan the trip ahead when traveling long distance by selecting the shortest and safest route possible. Remove unnecessary cargo from the car to reduce the weight. Prepare emergency kit and study how to use them carefully. Drive with moderate speed for safety.
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Good Maintenance Ensures Good Fuel Economy Always check the tire pressure and tire condition Always ensure that the tire pressure is within the recommended levels, because under inflated tires cause more friction and reduce vehicle speed that may increase fuel consumption. Is the Air Pressure of the tires appropriate? When the Air pressure is low, rolling resistance increases, worsening the fuel economy. Is the Coolant Temperature appropriate? The engine wears out more quickly and the fuel consumption becomes worse, when the coolant temperature of the cooling water is too low. Isn’t the Air Filter Element clogged? If the filter element is clogged, the engine power decreases and the fuel economy worsens because of the reduction in intake air flow. Is the engine oil appropriate? Diesel Engine heat decreases 5% to 7% due to reduced friction, if proper oil is used and follow the recommended change oil interval. Do you experience clutch slippage and brake drag? Clutch Slippage reduces engine power transmitted, worsening the fuel economy. In addition brake drag quickly wears out the brake lining, leading to waste fuel. Are the valve clearances correct? If the valve clearance is larger than the specified, the engine power decreases and the fuel economy worsens. As they are periodical checking items, ensure they are checked without failure.
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Always consider fuel efficiency when buying new vehicle Check the fuel efficiency of the car you want to buy. Many car manufacturers considered fuel efficiency as one of the features of their cars.
Recommendation
To achieve the best fuel efficiency we must remember the following fuel saving tips: 1. Get your vehicle specification right. 2. Ensure proper vehicle maintenance. 3. Tire must be in appropriate air pressure. 4. Idling in stationary while waiting/resting wastes fuel. 5. Shift up earlier and shift down slightly later. 6. Undue braking wastes fuel. 7. Zero drag is more ideal. 8. Use the next higher gear when possible. 9. Never overload, it consumes more fuel. 10. Operate and drive at economical speed. 11. Watch out for traffic jam or unpaved roads.
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ISUZU PHILIPPINES CORPORATION
114 Technology Avenue, Laguna Technopark Phase II Biñan, Laguna 4024 Philippines (049) 541-0224 to 26 (632) 842-0516 or visit www.isuzuphil.com
DEALER NETWORK METRO MANILA ISUZU ALABANG (02) 807-1788 ISUZU COMMONWEALTH (02) 952-2760 to 69 ISUZU EDSA (02) 413-6940 / 414-8796 / 410-4836 / 4136939 / 413-6951 ISUZU MAKATI (02) 819-1219 / 819-1213 / 817-9995 / 843-6480 / 8432353 / 843-6506 / 843-2173 / 843-5270 / 893-8048 / 893-8064 / 893-8650 / 893-8895 / 893-8047 ISUZU MANILA (02) 562-4601 to 15 ISUZU ORTIGAS (02) 727-894 / (02) 722-1289 ISUZU PASIG (02) 671-3434 ISUZU QUEZON AVENUE (02) 926-7111 / 926-7114 / 920-3115 / 920-3124
LUZON ISUZU BATANGAS (02) 520-6601 / (043) 778-2213 / (043) 778-2227 / (043) 405-6669 / (043) 778-1225
ISUZU BULACAN (044) 670-3352 / 795-1378 ISUZU CABANATUAN (044) 463-8214 (telefax) / 463-8215 ISUZU CAVITE (046) 472-4245 ISUZU DAGUPAN (075) 523- 0358 / (075) 515- 7320 / (075) 5154299 / (075) 515-3873 ISUZU ISABELA (078) 652-2030 (telefax) / 634-5046 / 897-2030 ISUZU LEGAZPI (052) 481-6054 ISUZU LUCENA (042) 373-6399 / (042) 710-3818 ISUZU MEYCAUAYAN (044) 935-3990 ISUZU PAMPANGA (045) 961-7880 / 961-7881 / 860-1210 ISUZU PANGASINAN (075) 568-6362 / 568-4861 ISUZU RIZAL (02) 645 5558 ISUZU SAN PABLO (049) 562-9996 / 562-8200 / 520-6014 / 5620512 ISUZU TUGUEGARAO (078) 846-4163
VISAYAS ISUZU BACOLOD (034) 441-2050 / 441-1876 ISUZU BOHOL (038) 412-0098 / (038) 412-0099 ISUZU CEBU (032) 234-0471 ISUZU TALISAY CEBU (032) 236-2211 ISUZU DUMAGUETE (035) 422-6040 ISUZU ILOILO (033) 508-7877 / 508-7899 ISUZU LEYTE (053) 520-5028 ISUZU MANDAUE (032) 346-3090
MINDANAO ISUZU BUTUAN (085) 342-7727 ISUZU CAGAYAN DE ORO (08822) 72-8344 / 72-8345 / (088) 856-1892 ISUZU DAVAO (082) 297-3344 ISUZU DIPOLOG (065) 212-4199 ISUZU GENERAL SANTOS (083) 552-2255