Director's Report to the Board - August 2019 - Salt Lake City Public Library by Peter Bromberg

Salt Lake City Public Library Director's Report

August 26, 2019

Salt Lake City Public Library Director's Report - August 23, 2019 MASTER FACILITIES PLANNING This month, we began a Master Facilities Planning (MFP) process led by local architectural firm Blalock and Partners. The MFP team will undertake analysis of the Library’s building facilities, land, and physical plant operations in order to prioritize needs for modernization, replacement and growth over the next 10-20 years. The work will include an analysis of the City’s expected growth, changing communities, changing demographics, as well as the evolving role libraries play in ensuring healthy, literate, civically-engaged communities. There are three main goals for the Master Facilities Plan: 1. Develop a system of forecasting capital projects related to the upkeep and renewal of its facilities in a predictable, proactive manner. 2. Place high-cost renovation/remodel/renewal items identified in a Master Facilities Plan and other related continuing or predictable projects into a prioritized long-range financial plan. 3. Identify the cost estimates and schedules from the above information. In short, at the end of this process, we will have a plan for the future of our library branches, and an understanding of the timeline and cost for renovations, expansions, and new construction (if needed.) The planning process kicked off the week of August 19, with Blalock and Partners holding multiple staff engagement sessions, receiving input from 106 staff members across the library system. Additionally, a survey has been posted for staff to share their input. The team will be back in September and October to conduct public input sessions. The goal of both staff and public discussion sessions is to learn about how well or poorly the current space is meeting our needs and the needs of our patrons, both now and into the future. FUNDING FUTURE CAPITAL CONSTRUCTION We anticipate that the Master Facilities Plan could total in the tens of millions of dollars in recommended capital construction costs over the next 10-20 years, which will require a robust funding plan. Last year we conducted a fundraising feasibility study that showed strong support in the community for a capital fundraising campaign. However, the study also indicated that business, cultural, and other thought leaders in the community are not as aware of the breadth of services the library provides in the community, and the many ways in which we impact people’s lives. As a result, the study recommended that we increase our marketing efforts with a goal of building greater awareness of the value and impact of the Library, and also spend some time building our internal capacity and staffing infrastructure to support fundraising. 2

Salt Lake City Public Library Director's Report - August 23, 2019 As recommended by the feasibility study, the Library has hired and has begun working with a fundraising consultant (Mighty Penguin) to assist us over the next nine months in developing a robust and successful fundraising plan, and the internal skills and infrastructure to support the fundraising initiative moving forward. Much of this work involves identifying potential supporters and generally growing awareness and support of the Library and the great work that we do. PASSPORT SERVICES UPDATE After soft-launching at the end of March, we have now officially launched our Passport Office with promotion going out across traditional print and social media outlets. Comments on social media postings include “This is an amazing service” and “I love the hours here. Appreciate you recognizing how difficult it is to get places during regular business hours.” We are receiving similar comments from folks coming in to apply for passports. Night and weekend hours are especially appreciated by customers who have more limited schedules due to jobs, school, and family care. comments we have received include: ● “Extremely excellent service. Passport services coordinator made sure all our documents are in order and everything went so smooth.” ● “Very clean and quiet place and parking was easy.” ● “Awesome experience. :) Highly recommend passport services!” ● “Thank you for doing this. The hours are really convenient, and I got a library card while I was at it.” ● “I didn't know this was here! So much better than the [other passport offices]” Within the next few weeks, our Passport Office will move to an expanded and enclosed location on the third floor of the Main Library. The location will include soft seating as well as furniture and activities for children to create a comfortable family-friendly experience. Since the end of March, we have generated nearly $24,000 in revenue, averaging over $ 5900 per month. Annualized, we are on track to generate over $70,000 dollars a year in new revenue. As we move into our expanded space and begin advertising the service we expect revenues could exceed $100,000 in the next twelve months. 3

Salt Lake City Public Library Director's Report - August 23, 2019

Our staff report that it is a joyful experience helping people get their passports. Mikaela, a Library Assistant at Main, shared the following: “One of the first passports I ever did was for a tiny baby, only about two or three weeks old. The baby had come in with their parents who were citizens of different countries in Eastern Europe. For whatever reason, they had been living in Utah for a few years. The couple explained that they were excited to show off their first child to their respective families. "It was heartwarming to know that this little baby, who was hardly conscious of what was happening around him, was already so loved by people thousands of miles away. I didn’t know much more about this little family but so many decisions, coincidences, must have occurred for his parents to meet and for him to be born. "It’s a little strange to be a passport agent because you play a totally non-descript, tiny, and frankly boring role in these potentially huge moments of people’s lives. Behind each application, identifying information, and unflattering photo is an individual with lives as intricate as our own."

"We play a part in helping people connect with others and the world around them.” For complete information on the Library's Passport Services see: https://services.slcpl.org/passport STORIES OF IMPACT, SURPRISE, AND DELIGHT Selected and shared by Liesl Jacobson, Assistant Director, Community Engagement and Marilee Moon, Assistant Director, Customer Experience Pacific Islander Art Festival at Day-Riverside: O n Friday, August 2, 2019 at the Day-Riverside Branch Library of Salt Lake City Public Library we hosted the Pacific Islander Art Festival. The event had performances from local dance groups including a performance from the Hawaiian Beginning Hula Dance class that was hosted at the library during the summer, local musicians with traditional ukulele music and songs, and visual artists exhibiting their work throughout the library space. There were also arts and crafts for kids including lei making and traditional Hawaiian printmaking. Attendance for the event was about 350 people which is pretty darn good for a first-time event. This festival was made possible by the passionate work of Jeneanne Lock, Associate Librarian, whose dedication to honoring Pacific Islander indigenous cultures is an asset for Day-Riverside. 4

Salt Lake City Public Library Director's Report - August 23, 2019 Festival partners include Pacific Heritage Academy, Pasifika Enriching Arts of Utah, and was funded by the Talk Story Together Family Literacy Grant from the Asian Pacific American Librarian Association. (Submitted by Erin Mendoza)

Teaching Virtual Reality: A Partnership with The Leonardo Summer Camp Program Staff of the Library's Main Creative Lab h as been partnering with The Leonardo to conduct programs with their summer day camps. Throughout July and August kids and teens have come to the lab to play Virtual Reality games. Some of the kids have never had the opportunity t o use VR equipment and play games and they loved it. They played beat saber (a game where you use lightsabers to slice color coded blocks). The Creative Lab also taught them how to use Photoshop to turn their goofy photos into expressions of their creativity. We taught them the principles of using a green screen and how to remove it to make cut-outs of themselves to place in photos. Some of their creations included climbing mountains, fighting a bunch of ducks, becoming a superhero, and a night out on the red carpet. (Submitted by Gwen Page) Arts & Crafts for Adults: Make Your Own Personal Care Kit: On July 18th, Librarians Zelda Allen and Rebecca Baker facilitated a “Make your own personal care kit” craft. We had 18 adults (emerging, senior, and some experiencing housing instability) attend and many others stop in and visit. To make this program possible, Library staff donated over 200 travel and full size hygiene items including shampoo, conditioner, bar soap,

Salt Lake City Public Library Director's Report - August 23, 2019 body wash, toothbrushes. A whopping 50 travel size toothpastes were donated by staff member Robin Genaro after telling her dentist about our craft! This program was successful in part to the community effort of our library staff and the outgoing nature of Zelda Allen inviting patrons into the Share Space to take part in the program. We will definitely be doing this craft again. ( Submitted by Rebecca Baker) Gardening at the Library: The recent Garlic Harvest at the Plot (Main Library's community garden) was a great success. One attendee took a whole head of garlic to her assisted living home nearby to plant it there and there was enough garlic for all the participants to take some home. There was also enough for Emma Wilson, The Plot garden coordinator, to save to grow some in the demo-bed next year. (Submitted by Emma Wilson) The Sprague Firehouse Express Garden is growing and thriving! We have been able to harvest lettuce, cucumbers, and turnips. Sprague staff used the basil to make pesto. Patrons love to see the changes to the garden. They are encouraged to take any of the ripe produce home with them. There have been several reports of people in the community who have enjoyed the fruits of the garden including patrons currently experiencing homelessness. We are excited to see it continue to produce and provide food to the local community. ( submitted by Cherie Kofoed, Adult Service Librarian) Library Brings STEM to C raft Lake City DIY Festival, August 9-10, 2019: A lan Ly and Shauna Edson will be facilitating painting in virtual reality workshops in the STEM building at Craft Lake City’s Annual DIY Festival. The workshops will allow participants to experience creating art in the virtual world, and participants can take their creations home! Alan recently appeared on KRCL with Billy Palmer to talk about and promote the workshop. (Submitted by Shauna Edson) Author in the House at Sweet Branch On the evening of July 25th, Author in the House hosted a powerful reading featuring Logan’s incoming Poet Laureate, Shanan Ballam. Ballam read from a collection of poems which explored the transformative nature of fairy tales, specifically using the story of Red Riding Hood as a framing tale through which to investigate pervasive childhood trauma and adult healing. Shanan’s command of her material, her presence as she presented emotionally challenging subject matter, and her rapt audience, made for an unforgettable evening. After the reading, Shanan informed staff that the Author in the House event was one of the most satisfying readings of her career: “--The lovely set-up with the lights, the curtain, the music, the food, the 6

Salt Lake City Public Library Director's Report - August 23, 2019 charming coffee cups, the flowers--all of these elements contribute to making a wonderful event. And you drew such a great crowd! Everything was so impressive!” Shanan has tentatively agreed to come back and teach a poetry writing workshop for the library. (Submitted by Jen Scott)

Eileen's Super Summer Challenge Story shared by Mary Maloney, Sweet Branch Manager

We have patron that has been coming to the Sweet Branch for years. She is an adult who enjoys children’s books and coloring pages. Her name is Eileen and she decided to participate in the Super Summer Challenge this year. This summer, Eileen thought of using the 1,000 Books Before Kindergarten booklet to guide her reading. She loves recording the book titles that she read so Sweet Teen Librarian Meagan coordinated with the Teen Squad volunteers to stamp Irene's booklet next to the book title she read. The creative solution supports Irene's love of reading, and celebrates how Librarians and library service can make a difference in people’s lives, each day. With all of Eileen's reading, she is set to earn a book at the end the challenge in August! Children's Services Invited to Contribute to Discovery Gateway Member Newsletter Discovery Gateway contacted the Library's Children’s Services staff in July to see if we would like to partner with them on their newsletter. We will be doing a Book of the Month write up each month highlighting a book in our collection that fits the theme of their newsletter for the month. Robyn Green quickly volunteered to provide the monthly book suggestion. Her first recommendation, Misunderstood Shark b y Ame Dyckman, fits the museum’s Journey Through the Ocean August theme. (Submitted by Deanna Romriell) 10th Annual Zine Librarians unConference: L ibrarian Rebecca Baker, in partnership with Erika Church of the J. Willard Marriott Library and Juli Huddleston of Grid Zine Fest, coordinated the 10th Annual Zine Librarians unConference in Salt Lake City. Over 50 Zine Librarians, educators, and zine programming para-professionals attended from all over the US, including the Barnard and Harvard University Libraries. The Salt Lake City Public Library had three attendees: Rebecca Baker, Stephanie Howell, and Rachel Getts. Rebecca shared her experience in a session discussing the absolute importance of expanding collections out to reflect the cultural makeup of that community where the zine collection resides, constantly working towards providing representation. She and 7

Salt Lake City Public Library Director's Report - August 23, 2019 Rachel agreed that our collection has a lot of work to achieve this goal but are dedicated to create a collection that reflects our diverse community. (Submitted by Katie Weeks, Manager Level 2) UPCOMING PROGRAMS AND EVENTS OF NOTE As usual, the Library has a diverse and robust offering of programs in September! For complete schedule see h ttps://events.slcpl.org/events. To Stay in the Loop on all of our news and offerings, sign up for our weekly email from the form on our homepage or at: https://slcpl.org/pages/newsletter_signup

SPOTLIGHT ON:

COMMUNITY PAINTING PROJECT AT SPRAGUE FIREHOUSE EXPRESS Work has started on our community murals at the Firehouse. Kids from the Boys and Girls Club came to the Library on August 7th and started painting. One of the walls will be a garden scene, and the other will include characters from classic children’s books. The artwork has been created by local kids and teens, and then compiled and blocked onto the walls by artist Roger Whiting.

We are holding a community painting day on Saturday, August 24th, 10am-6pm and all are welcome to help paint! at the Sprague Firehouse Express (1085 East Simpson Ave) COLLECTION DEVELOPMENT Draft collection development plans for each public services location have received input from all materials selectors. The development of these plans is being informed by analysis of neighborhood demographics as well as an analysis of which formats and genres circulate best at which locations. The goal is to tightly align our collections with the needs of our patrons. FACILITIES and INFORMATION TECHNOLOGY UPDATES Reported by Gordon Bradberry, Assistant Director of Facilities and IT 8

Salt Lake City Public Library Director's Report - August 23, 2019 Facilities Project Updates

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Sprague Renovation Update: The demolition phase of the project is now complete. We are waiting for City permits to begin construction. We anticipate construction will begin in early or mid-October. Construction meeting minutes are amended to this report, and will be regularly included in all upcoming Director's Reports until the conclusion of the project. Passport Office: Passport office furniture is scheduled for delivery and installation on 8/23. We anticipate opening the office in its new space in early September Reflecting Pool at Main: T he reflecting pool repairs are going well. They have now been tested and are water-tight. Tile should be installed beginning the week of 8/19.. The project should be fully completed within the next 30 days. New Service Desk at Day-Riverside: W ith the new service desk in place, the old service desk at Day-Riverside has been removed and a new pony-wall is being constructed to separate the sorter from the public space. Roofing Maintenance: Roofing contracts for FH, DR, and SW have been awarded. All three bids came in significantly above budget and we are currently working with the contractor to identify areas of cost savings before we finalize the budget and request an amendment. Landscaping: Maintenance staff Doug and Mat have been very busy cleaning up the landscaping at all the branches.

IT Project Updates ● Security Enhancements to Entrances/Exits: P rox card readers have been added at nearly all branches now with access into the building and into the staff area complete. We’ve also added a reader to the gate separating the children’s patio from the amphitheater at main. ● Polaris ILS Upgrade: The Library's Integrated Library System (ILS) software, Polaris, was upgraded to the most recent version (6.3) on Wednesday, Aug 21. The new version provides added functionality for staff which will translate into saved staff time when doing certain back-end tasks. ● Staff PC Replacements: S taff PC deployments are complete. SELECTED MEDIA MENTIONS Reported by Bryton Sampson, Marketing and Communications Specialist ● Can 5G Help Close the Digital Divide? Cities Today ( Aug 5, 2019) 9

Salt Lake City Public Library Director's Report - August 23, 2019

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Jonathan Andrews asked a group of North American CIOs–from Chicago, Salt Lake City, Long Beach and Kansas City–what their cities are doing to close the digital divide … The Salt Lake City Public Library system provides laptop discovery kits which allow patrons to check out Chromebooks and hotspots. The library provides one on one and group training classes and has a creative lab allowing patrons access to 3D printers, a sound booth, and still and video studios and equipment. Social Art-Making: Local Artist And "Reluctant Bicyclist" Fosters Community Through Participatory Art. City Weekly (Aug 7, 2019) Megan Hallett is anything but shy and retiring, with a hand in many local projects bringing strangers, artists and bikers together … curiosity is a driving force in propelling Hallet's ideas, along with support from others such as the Salt Lake City Public Library, Saltgrass Printmakers and KRCL 90.9 FM. With a strong desire to persist in creating something even when it feels impossible, while finding "comfort in discomfort," Hallett uses her education background to guide others in the art-making process. Here’s How to Get a Passport at the Salt Lake City Public Library Salt Lake Tribune ( Aug 10, 2019) Salt Lake City’s downtown library is the newest place in town where people can apply for a passport — and it has later hours than any of the three other locations. The main library, 210 E. 400 South, will accept passport applications Monday through Thursday from 5 p.m. to 8 p.m., and will take applications on Saturday from 10 a.m. to 4 p.m. and on Sunday from 1 to 4 p.m., according to a news release. Salt Lake City Public Library Now Offers U.S. Passport Services KUTV (Aug 11, 2019) The library announced on Friday that it is now an official passport application facility, making it the fourth passport office in Salt Lake City proper.

Key Performance Indicators, 2017-2019 Fiscal Year, July 1 - June 30

Borrowers

Items Borrowed

A borrower is someone who checks out an item and is a metric that demonstrates library usage. The line charts below show the average monthly cardholders and borrowers as well as the percent of cardholders who borrowed items during each year. The average number of unique cardholders who check out items has increased year over year.

The total number of items borrowed decreased 5% from 2018 to 2019 but remains above 2017 levels. People continue to borrow more ebooks and eAudiobooks each year and they represent 12% of total items borrowed in 2019.

3.5M

3.0M 172K

165K

3.3M

Total Items Borrowed

164K

Average Cardholders

2017 23.5K

21.1K

2018

23.8K

1,480,456 1,645,966 1,588,447

Book

Average Monthly Borrowers

900,046 1,141,386 1,054,374

DVD 14.29% 12.34%

14.52%

% of Cardholders who Borrow Items

2017

2018

2019

Music

206,483 203,374 163,599

eBook

140,605 187,439 220,648

Average Monthly Borrowers Chapman Day-Riverside

524.17 566.25 548

Glendale

1,800.42 2,018.83 1,938.17

Sprague

1,176.5 1,256.17 1,289.5

Sweet

Magazine

38,593 50,957 45,438

Other

29,727 27,900 18,051

9,381.83 11,170 11,238.25 1,855.67 2,177.92 2,076.67 3,957.17 2,816.58 3,282.5 1,829.42 2,116.92 2,076.67

92,408 85,186 66,585

Audiobook

4,009.83 5,033.92 4,915.25

Main

Marmalade

108,306 131,989 163,982

eAudiobook

Foothill

2019

Holds Placed

560,841

543,003

2017 Page 1 of 3

533,005

Holds Satis ed

505,634

2018

513,813

487,306

2019

Key Performance Indicators, 2017-2019 Fiscal Year, July 1 - June 30

Visitors

Computer Use

Visits are down 13% system wide. Sprague is the only location that saw an increase in visitors between 2018 and 2019. Sprague was closed for six weeks in 2018 due to ooding, which impacted the number of visits.

1.68M

1.45M

1.46M

Average Session Length (min)

76.36

74.36

71.13

2017

2018

2019

Sessions

2017

2018

2019

19,613 17,841 14,725

Chapman

48,246 50,043 46,234

Chapman

Foothill

161,824 171,371 159,922

Glendale

177,541 157,273 153,058

Main

148,896 141,840 106,072

Marmalade

180,240 65,530 74,641

Sprague

82,489 83,872 74,256

Sweet 0

200K

11,975 13,667 12,958

Foothill

731,241 647,650 710,399 *

600K

800K

60,259 45,854 43,956

Glendale

Main

180,946 163,644 149,497

Main

Page 2 of 3

8,692 9,811 9,195 47,855 34,822 34,441 167,279 147,854 136,954

Marmalade

26,216 26,244 23,876

Marmalade

19,455 18,861 17,829

Sprague

24,580 11,240 14,908

Sprague

15,427 5,754 7,906

9,107 9,083 7,624 0

* In November 2018, new people counters were piloted at Main, which provide more accurate counting. This gure was annualized from a sampling of data. New people counters are being installed at all locations to improve reporting.

29,624 25,275 24,854

Foothill

Glendale

Sweet 400K

16,945 18,219 16,236

Chapman

39,025 35,838 Day-Riverside 31,860

Day-Riverside

150,035 144,787 126,694

Day-Riverside

Hours

…

7,256 7,131 5,550

Sweet …

…

Key Performance Indicators, 2017-2019 Fiscal Year, July 1 - June 30

Programs Programs

Program Attendees

133,541

127,830

4,202

4,586

4,778

2017

2018

2019

108,592

# of Programs Program Attendance

Chapman

369 427 249

DayRiverside

752 811 680

Foothill

545 627 692

Glendale

763 890 876

Main

Marmalade

5,676 5,595 3,499 13,923 11,260 11,867 31,643 27,234 27,888 20,815 17,937 21,882

1,442 1,517 1,555

44,270 54,685 43,155

730 867 943

17,216 22,860 18,620

Sprague

379 214 248

10,241 7,898

18,259

Sweet

404 468 385

9,876 10,279 9,090

Page 3 of 3

Salt Lake City Public Library Sprague Branch Construction Project Monthly Project Report July 2019

Prepared by:

Salt Lake City Public Library

Table of Contents 1. Executive Summary 2. Project Photographs 3. Budget/Cost Summary 4. Schedule Summary 5. Next Month “Look-ahead” Attachment “A” – Project Budget Tracking Log Attachment “B” – Contractor’s ‘Draft’ Schedule

Sprague Branch Construction Project Monthly Project Report July 2019

Salt Lake City Public Library